"Cc unit smell like mold and boot spring off, verified and strong mold smell, unit has been cleaned multiple times with different products and still, theres is mold in the tub and in the dispenser and hose, spoke to BJ he recommended customers to run a clean cycle with SPLASH SPOTLESS, cleaner which should get rid of the smell in 24 hrs, and if no then outer tub and dispenser assembly plus hose would be needed it, recommended to have the drain pipe clean as it smells like mold also.; ordrng 1 W11524105 (Dispenser) and 1 W11316604 (hose) and 1 W11460604 (Outer tub), used 1 1OVRSZ (oversized shipping*) from stock"

"Cc unit makes a knocking noise when running and unit is leveled, verified and no codes, ran test cycle and noise coming from drain hose hitting the back panel advise customer to install a pool noodle or pipe insulation on the drain hose to prevent the knocking. Unit working as designed opt test ok"

"Bake 189 broil 148. spoke with tech line, tech line recommended the customer get their gas pressure tested, and documented. Afterwards to contact us back for further evaluation. Customer to contact us after reading to schedule follow up.; O-emld tckt"

"Cc icemaker not working. Found ice stuck in icemaker, not cycling, icemaker is turned on. No frost build up. Was able to do icemaker test, cycled and water to icemaker is good. Will need new icemaker. Customer needs to get new water filter, also customer need to check their water line shutoff, turn on and off a couple times to make sure thats all good. Slow water couple be causing issue as well. ; ordrng 1 W11700250 (Icemaker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit or laundry room smelled like gas. Customer (husband) said he could not replicate the smell. All lines are tight, tested and timed ignitor coking off and on, good. Ran unit for over 20 mins, checked the vent, short vent and airflow is good. Went around with gas leak detecter, good. Asked customer if they have been painting. They did over the weekend, advised that the fumes in air could get picked up by gas dryer causing it to seem like gas in more pronounced. All checks good. Customer to monitor. Op Test Ok."