Appliance Repair in Thompson, Ohio
for Thompson, OH
STEVE - Thompson, OH
Service was great, on time, professional
JILL - Thompson, OH
Would recommend to others. Was a little thrown back by the price of parts and labor, but not used to paying for repairs, so price is probably fair.
frank - Thompson, OH
Awesome very professional
WTW4816FW1 WHIRLPOOL WASHER Returning later ; schdld next appmnt for 9/21 THU
WTW4816FW1 WHIRLPOOL WASHER The unit is not spinning. The underside of the machine is covered in grease the transmission is leaking. Needs a new transmission belt cams actuator. Also the cold water valve is not working I took the water hose off it's not plugged needs a new set of water valves; ordrng 1 W10006384 (belt) and 1 W10721967 (cam) and 1 W10913953 (ACTUATOR) and 1 W11035749 (GEAR CASE) and 1 W11038711 (VALVE),
Jenn-air range control not responding JES9900BAB
WTW4815EW1 WHIRLPOOL WASHER Customer complaint that unit does not advance to wash cycle, ran diagnostics found f8e1(long/no fill) and f5e3( lid unlock fault) error codes, lid locks and unlocks, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed, customer says unit is underwarranty and callled whirlpool jason from whirlpool gave policy adjustment number walu3alepl1 jason ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.