Appliance Repair in Wellington, Ohio
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for Wellington, OH
Connie - Wellington, OH
the tec was very polite and fast and he new what he was doing
Patricia - Wellington, OH
Dave has good work ethics and did a wonderful job. Will definitely continue to call when we need service.
Long time (4 weeks) before being completely repaired.
Don - Wellington, OH
Not happy with the Whirpool refrigerator but very happy with Dave R who seems to be very knowledgeable and also very nice. He diagnosed the problem and did his best to rectify the problem. I am almost sure that if he had been out here on the second call the refrigerator would have been repaired faster than 4 weeks
Response from Fred's Appliance Service:
Hi Don, Thank you for taking the time to share your experience with us. We certainly understand how frustrating it can be to have your refrigerator break down. After reviewing your work order, I do see that the repair took longer than we had hoped and we apologize for that! We are so happy that you were satisfied with your service and technician! Have a great week! The Fred's Team
Unhappy with the Quality
Charlie - Wellington, OH
David was courteous and professional, however, the craftsmanship was below average. He replaced the fridge seals. The seals have puckers and I am uncertain if I may now have air leaking in. The replaced seals do not look like the originally installed seals.
Response from Fred's Appliance Service:
Hi There Charlie! Thanks so much for dropping us a line. We're so very sorry you aren't happy with the outcome of the gasket install! We will be in touch shortly to get this addressed for you. Thanks again, and speak soon! -The Fred's Team
Marla - Wellington, OH
The service was good but the wait "window" was too broad and caused me to have to take a lot of time off work to accommodate.
Same day appointment
Brent - Wellington, OH
Called for refrigerator prob. Came out same day to diagnose my issue. Parts orded and repair complete two days later.
Robert - Wellington, OH
You’re service representative was on time, polite, and explained everything!
Good service guy, Mac
Tom - Wellington, OH
Technician knew his stuff
Michael - Wellington, OH
Was on time ; repaired and replace defective part ; cleaned up and looks better then new. Great service
April - Wellington, OH
Both office staff and technicians are always a great to work with, thank you again for the timely and professional service!
Response from Fred's Appliance Service:
Hello, We are happy to hear that we provided great service from the start to finish of your repair. While we hope it's smooth sailing from here, if you have any troubles, don't hesitate to give us a call 1-888-45-FREDS! Thanks! The Fred's Team
Great service as always
john - Wellington, OH
Job well done and very curtious!
ROBERT - Wellington, OH
We we’re completely satisfied with the promptness of the service technician Paul Howard. He was on time and explained about their company and service area. I would highly recommend Fred’s Appliance Service. I wish more companies treated their customer like Paul did he set the bar at the highest level. Thanks
BILL - Wellington, OH
Service man was very professional. Arrived on time and was courteous about removing his shoes.
WASHER WHIRLPOOL MVWC565FW1 "Customer had POP, purchased this year. No draining. Removed all water. Found some kind of metal object stuck in drain pump causing it not to drain and fan blades were broke apart. Replaced drain pump from t/s. Cleared codes. Ran service mode. Op test ok.; used 1 W10876600 (PUMP-WATER) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Icemaker not cycling on it’s on. Replaced, watched call for water. Op test ok"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc of noise when opening door. Found whole frame bent and cannot be bent back. Customer bought brand new, not scratch and dent. Will need a new tub and hinges and parts to go along with it; ordrng 1 W10909756 (TUB) and 2 W11174981 (SPRING)s and 2 WP8268961 (pad )s and 2 WP8268990 (bushing )s and 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT) and 1 WPW10544004 (door latch strike)"
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Steamed out ice, replaced parts. Set temps to normal settings. Op test ok"
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Cc not cooling properly. Customer tried adjusting temp but still nothing. Fz temp Reading 25*, FF temp reading 50*. Defrost issue. Called BJ. Went through wiring, power not being sent up to defrost or heater. Ordering control and harness.; ordrng 1 W11161901 (HARNESS) and 1 WPW10352689 (cntrl-elec)"
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Temperature is 30 degrees fresh food section and negative 4 on freezer ordering ordering temperature control is too cold customer said Best Buy is going to replace unit so we might dont have to come back he will call our office ; ordrng 1 241537103 (control-temperatur)
REFRIGERATOR WHIRLPOOL WRT311FZDM00 When arrive freezer was frozen with ice try to force defrost nothing it will not go into defrost plug in watt meter and when force into defrost it show 2.1 watt so it might be telling me heating element may be shorted or loose connection started steaming back panel wants took out the back found connector from heating element not plug in it was a loose connection issue also control order was the wrong one and the model was incorrect correct issue opt test ok replace the air tower and fan took with me the control and harness
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Cc not cooling. Went into Fz and found ice on the back of the Evap cover, ice covering up air intake so FF is not cooling. Checked the heater and it’s good, not getting voltage from control. Ordering control, fan and harness and air tower.; ordrng 1 W10614946 (harns-wire) and 1 W11126274 (air-tower) and 1 W11357371 (CONTROL BOX) and 1 WP2315539 (motor-evap)"
FREEZER WHIRLPOOL WRX988SIBM03 "Cc of Fz not freezing. Customer said this is their second refrigerator. First one did not cool at all, they exchanged it and this one isn’t cooling either. FF temp is upper 50s, FZ temp in 40s. Has coded FF Evap. FF doors are starting to rust and are scratched. Door handles scratched. Top of cabinet of door has a chuck missing. FF left door adjuster broke. FZ door is making squeak noise when you pull it out. Checked Fz Evap and no frost pattern. Compressor didn’t feel warm. Will need Compressor, Fz Evap, Drier, doors, handles, bracket. Do not recommend repairing; ordrng 1 8201675 (compressor) and 1 LW10503829 (dor-fip ss LEFT) and 1 LW10547320 (dor-fip ss fZ) and 1 LW10550669 (dor-fip ss RIGHT) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT) and 2 W10827047 (handle)s and 1 WPW10608485 (evaporator)"
DRYER MAYTAG MEDB855DC4 "Cc that some clothes are still not dr, not all. Turned on unit, went to check outside, good airflow no build up of lint. Unit says good airflow. Took off vent, put unit on timed dry high heat, heat cycling between 180*-200*. All heating components check good. Turned Dryness Level up from 2 to 3 (15% more dryness). Told customer of changes, looking for good airflow and cleaning the lint trap and not overloading machine"
DISHWASHER WHIRLPOOL WDTA75SAHZ0 "Replaced pump and motor, tested, no leaked. Op test ok"
FREEZER UPRIGHT FRIGIDAIRE LFFH21F7HWJ "Unit wasn’t on when arrived, plugged in and compressor didn’t come on. Voltage is getting to compressor. Replaced starter from t/s. Timed compressor for 10 or so minutes. Everything was running, temp started to go down. Let temp adjust 24 hours to get back to normal. Put water bottle inside for customer to check. Op test ok.; used 1 8201786 (STARTER) from stock"
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Water is getting into unit. F4E3 wash motor. Wash motor not running. Ordering pump motor.; ordrng 1 W11219382 (PUMP AND MOTOR)
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Called and spoke to customer. Too late to come out. Told me problem ordering fill valve.*****make last call of the day; ordrng 1 WPW10327249 (water intake valve)
DISHWASHER MAYTAG MDB4949SHZ0 "Replaced door cabinet seal. Tested before putting back, no leaks. Tested when back in place leak and leaning to one side. Took out from counter, no leaks. Pushed back far enough under counter. Floor underneath is not leveled causing water to flow to the front and one side. Tried to adjust and shimmy cardboard under legs as best as possible. Unit and seals are good. Relayed information to customer, no leaks. Op test ok"
DISHWASHER MAYTAG MDB4949SHZ0 "Cc that unit is leaking from left side of unit, said will leaks after a couple of mins. Customers installed unit themselves. Cannot level unit anymore then how it is. Cabinet gasket will not stay on unit, chipped a little on back. Inner gasket to door fine. Order cabinet seal.; ordrng 1 W10864081 (seal)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Found bail arm in off position. Put in on position, held freezer door button, watched cycled and eject cubes and call for water. Op test ok."
WASHER MAYTAG MAH6500AWQ "Replaced drain pump, tested in cycle. Op test ok."
WASHER MAYTAG MAH6500AWQ "Found hoses loose, tightened and tested. Op test ok."
WASHER MAYTAG MAH6500AWQ "Drain pump impeller broke and just humming. Ordering drain pump.; ordrng 1 WP25001052 (pump-asm 135.24), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WFW9351YW00 Assisted DR.
WASHER WHIRLPOOL WFW9351YW00 "Found pins on pressure switch out of range, control is good. Needs pressure switch****Do Not Order Part. Customer to call if wanted.; ordrng 1 WPW10239066 (switch-wl 70.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MHW6000XW2 "Replaced controls, hinge and caps. Tested. Op test ok. Advised customer to look up daily maintenance of front load washer."
DISHWASHER GE GDT695SMJ2ES "Replaced control, kit, and console cover. Tested. Op test ok."
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Found ice blocking up water line, steamed out. Ice maker not cycling on its own. Replaced icemaker from t/s. Let cycle through. Op test ok.**** customer had POP on phone. Took a picture but if more info needed, contact customer.; used 1 W10884390 (ICE MAKER ASSY) from stock"
WASHER MAYTAG MHW6000XW2 "Cc of error code and leaking water from front. F6E1 communication error between CCU AND MCU. Checked door, sagging. Bellow is not ripped. Checked door switch, good. Drive system parts look good. Nothing binding up. Smelled electric burning on board but no signs, ordering. On tech sheet test 1, test 3. Some numbers off. Ordering controls, hinge, caps.; ordrng 1 W10427972 (cntrl-elec) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge) and 1 WPW10374126 (cntrl-elec)"
DISHWASHER GE GDT695SMJ2ES "Corner part of UI coming apart. All functions are good and working. Ordering UI console cover and console top control, and kit.; ordrng 1 WD12X20184 (console top control) and 1 WD21X23462 (kit svc ui top logic) and 1 WD34X21699 (console cvr graphics)"
WASHER WHIRLPOOL WFW9351YW00 "LF, F9E2. Could not find F9E2 on service matters, called Techline. Checked drain hose for obstructions, nothing blocking and drain pump is working draining water out unit. Tech cannot get dryer off top to check washer. Cannot diagnosis at this point. Need two techs to come out to move unit off washer. Warned customer of cost.Called Techline Andy.F9E2 is Pump Drive System Error.Check drain pump, pressure hose, replace water level sensor, pump or control as needed. Check air trap as well"
WASHER WHIRLPOOL MHW5630HW0 "F0E5 off balance load, F8E1 valve failure. Cleared codes. Test cycle is good. Tested valves and they check good. Basket is spinning. All components check good. Advised customer of loads being put in. Op test ok."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Replaced gaskets, steamed. Op test ok."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 FF Gaskets are ripped and coming apart. Freezer gasket needs to be steamed and conformed back to cabinet. Ordering gaskets.*****Try for last call of the day.; ordrng 2 W10830162 (gasket-fip)s
DISHWASHER MAYTAG MDB4949SDZ0 Replaced control and pump motor. Tested. Op test ok.
DRYER MAYTAG MEDC465HW0 "Cc not heating. Hasn’t been heating since day one when they first got it about 3 weeks ago. Checked Thermal cutoff, thermostat, fuses, element. All checks good. Ordering timer and element and motor*** Needs to be first call of the day; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater) and 1 WPW10185992 (timer)"
DISHWASHER MAYTAG MDB4949SDZ0 Called and rescheduled; schdld next appmnt for 2/11 MON 2-5