Appliance Repair in Westlake, Ohio
Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Westlake, OH
Margaret - Westlake, OH
Excellent service once again!
Barbara - Westlake, OH
Dryer temp cooled down to safe temp
Maryann - Westlake, OH
Gab did a great thorough job testing , analyzing, and repairing my dryer.
Gordon - Westlake, OH
Paul was great and very informative on the appliance issue.
Darleen - Westlake, OH
Your tracking system is very good and I also appreciate the telephone call when Paul was running a little late.
Linda - Westlake, OH
Mary - Westlake, OH
Agnes - Westlake, OH
In addition to our tech person, Gabriel, being a pleasure to speak with, he pinpointed the problem immediately. He also gave me information about my washing machine that I was unaware of. He was patient, informative and friendly. It was a joy having him fix the problem.
Val - Westlake, OH
Corina was very knowledgable about my washing machine and quickly identified the problem. She provided details which were clear and easy to understand. I recommend Fred’s Appliance and Corina without reservation.
very punctional very accomadating and excellent at her job
Robert - Westlake, OH
Very very satisfied
Dish washer service
Pravin - Westlake, OH
Job got done
Timely and efficient Service
Timothy - Westlake, OH
David was on time, worked quickly and neatly. Washer is like new. As to cost, this was a Lowes service warranty claim so we did notepad for David's work
Gabrielle is Fantastic
William - Westlake, OH
The service was easy to arrange the service technician was the best I ever encountered - Amazing overall experience
my refrigerator had a water backup problem which caused water to leak into the freezer and fridge. Water was collecting in the refrigerator section a
Michael - Westlake, OH
Our service man, Corey, understood the problem and fixed it quickly. Corey is also a friendly guy who didn't mind me hanging around while he did the work. Overall, I highly recommend Corey for his overall great service.
Melissa - Westlake, OH
Saga of the ice maker Job #328442
Dominic - Westlake, OH
4/2/2019 Technician Corey comes to check out inop ice dispenser. Determines that a new auger motor is needed and ordered the part. 4/8/2019 Technician Corey arrives with another Tech to install auger motor. Had to show them where to access the motor (they began to remove the face plate on the front of freezer door). As I sat at the kitchen table (8 feet from the fridge) the two techs started to talk in very low volume to each other, so low I could not hear them. I began to be concerned. "Can't get voltage to the motor" "don't have the wiring diagram" . It was determined to be a bad "control board". At this point I was very frustrated. I believe they failed to unplug/disconnect power to the unit before attempting to work on it and by doing so shorted out the control circuit board. 4/15/2019 Techs arrive to install new control board and do so. 4 or 5 hours later fresh food is freezing. Temperatures on fresh food side are varying by as much as 25 degrees. 4/19/2019 New tech Gabriel arrives. He is unable to locate what he and a supervisor on the phone determine might be the cause of problems (thermistor). After about an hour of looking "sending a senior tech on Monday ". After he leaves I look for the thermistor and locate it within 3 minutes of him leaving and call to ask to have him return before he get too far away. Unable to do do. 4/22/2019 Corina senior tech arrives. Takes temp readings throughout the fridge and they are normal at this time. Dampeners are working. Food on the fresh side has been freezing all along, so now I'm angry. I buy an infrared thermometer to track temps in the fridge/freezer. Temps are too cold on both sides still. 4/29/2019 Corina returns and checks dampener and is operating. Pull fridge from wall and accesses control board from rear of unit. Low and behold when the board was installed the "techs" failed to make a connector direct to the board (it was dangling loose). Finally! Very disappointed with this experience with the exception of Corina. I feel that Fred's should reimburse me. $426.90 the charges I incurred for the control board and labor associated with it. I don't mind paying for the auger and service call.
Response from Fred's Appliance Service:
Hello Dominic, Thank you for taking the time to submit your review - we appreciate your feedback! I have taken the time to review the history of this repair and just gave you a call. Unfortunately, your mailbox was full so I was unable to leave a message. We have a resolution that we feel you will be satisfied with. Please give us a call to discuss the details 1-888-45-FREDS. I look forward to speaking with you. Have a great week! The Fred's Team
Luann - Westlake, OH
Great service,knowledgeable, polite, helpful
Christina - Westlake, OH
Penny - Westlake, OH
Very helpful and nice
Nancy - Westlake, OH
When I contacted Fred's Appliance Service I was desperate since our refrigerator had stopped working and I had family visiting. The person who answered the phone was extremely nice, and sent Corina out that afternoon. Corina was knowledgeable, professional, and also extremely nice! Outstanding service was provided and I highly recommend.
Tiffany - Westlake, OH
Our window time was between 1-4 and I received a call that our repairman was going to be late and I was given the options of rescheduling or waiting. We waited. The repairman was great, but it was pretty expensive. It turned out that a hose was clogged with my dog’s fur. We weren’t offered a solution as to how to stop this from happening in the future (I sweep and steam my floors daily) and although the hose did not have to be replaced, I had to pay $120 for labor and $94 for a service call for less than an hour of work. The service was fine. The time constraints were not our repairman’s fault. I will probably just YouTube how to remove dog fur from the hose the next time around and save myself the $230.
Response from Fred's Appliance Service:
Hi There Tiffany! Thanks so much for dropping our team a line. We appreciate you sharing your experience with us. We're sorry we ran a bit behind. It's very difficult for us to predict what we may run into commuting to service calls and also what we may run into when servicing the product. There are so many unknowns. We understand the frustration. Thanks for also sharing your experience with costs. We know having service isn't cheap, but we stand behind our work, and we will be there for you if we're needed again. We pay our staff well, and we're on wheels. It's not cheap for us to run a service department. We will be sure to share this experience with management as we are always reviewing costs associated with running service. Thanks so much, and have a wonderful week! -The Fred's TEam
Gary - Westlake, OH
Very professional and friendly. Fast, accurate and knowledgeable service!
Great service, on time and quick
Dan - Westlake, OH
Mustafa - Westlake, OH
The technician was very trained and respectful Would definitely use again
Bob - Westlake, OH
WASHER WHIRLPOOL WTW5000DW2 "Replaced the gearcase, shifter, cam, motor, capacitor and belt. Ran a calibration. Started a normal cycle and a drain and spin. Optest ok"
WASHER WHIRLPOOL MVWB765FW1 F7e0 loss power and f2e1 stuck key also found customer have gfi connecter and led light is on is telling me gfi trip advise customer to change it to 15 amb circuit or 20 amb took and extension core from customer and plug unit on one that is not gfi delete codes ran calibration and auto test pass opt test ok
DISHWASHER KITCHENAID KDTE204DSS0 "CC that the dishwasher is not draining. Unit is not secured into place. Advised cust to secure the unit, so it does not twist the body. Found a piece of glass in the drain pump. Cleared drain pump out. Optest ok"
WASHER MAYTAG LA612 Replaced the parts listed. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE KITCHENAID KEBC101KSS06 "Replaced door latch, tested oven at 350*, op test ok."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 CC that the unit is not cooling. Ff 65 fz 22. The evap has a lot of frost and ice build up. Found the molex plug to the heater was not connected. Re connected the plug. Heater turned on. Steamed the evap. Unit will not turn back on the ui will not come out of 8 hrs defrost. Will need a control and ui. ; ordrng 1 W11224256 (cntrl-elec) and 1 W11224590 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 CC that there is frost in the freezer and the ff door is not closing. Found the styrofoam was in the bottom of the ff door. Removed the styrofoam from door. Gaskets are closing. Optest ok.
WASHER WHIRLPOOL LSR8244DZ0 "Customer complaint that extra rinse cycle is not working and unit gets off balance every load, unit needs extra rinse switch and springs, Switch is no longer available , customer does not want repair ; ordrng 1 3354281 (cycle select switch) and 3 WP63907 (spring 4.46)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG LA612 "Cc of water leaking. Took off front panel and top panel, found the nozzle piece that the hoses hook up to was leaking. Ordering valve inlt, nozzle and sleeve.; ordrng 1 WP213015 (nozzle 4.46) and 1 WP215447 (sleeve for 4.46) and 1 WP216201 (valve-inlt 11.52), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW5000DW2 "Cust showed pop, sent pic. CC that there is a noise in between rinse and spin. Started a rinse and spin. Found the gearcase is leaking oil. Will need a gearcase, motor, capacitor, cam, shifter and belt. Office to order parts. ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11158831 (capacitor) and 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
KITCHEN WHIRLPOOL KUWL304ESS00 "Cust showed pop, sent pic. CC that there is a rattling noise. Found the condenser is rattling in the frame. Raised the left hand side up. No noise. Optest ok."
REFRIGERATOR GE GTH18HBB3RWW "Could not found noise ask customer to record it if it comes back,couldn’t duplicate issue did found some noise coming from fan but customer not sure if thats the grinding he was hearing evap has good frost pattern and condenser fan is clear is not grinding ,opt test ok"
WALL OVEN KITCHENAID KEBI200VBL "CC that the top unit does not reach temp and the bottom takes over and hour to reach temp and the timer does not work. Checked temp 150* after 20 minutes set at 350*. Will need a new thermostats and timer. Parts are no longer available. ; ordrng 1 3148656 (TIMER) and 2 3148937 (thermostat,oven)s"
RANGE KITCHENAID KEBC101KSS06 "Cc when putting on bake cycle, door is closed, but display will keep flashing close door. Door switch when door is pushed closed is clicking, but light is still turned on and when in bake cycle says door is still open. Checked door switch, no continuity. Ordering door latch.; ordrng 1 WP9760889 (latch-door 186.82), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW1 "Cc of leaking, and cycle not advancing. Customer said she found problem at same time, clothes were soaking wet, water could of dripping from them onto floor without noticing and thinking it’s the unit. Went through error codes, have a lid lock and unlock error F5E2/F5E3. Verified that lid lock is not locking in manual mode, separate issue from last time. No residue or water marks on components. Ran manual for cold water, let fill halfway up in tub and sit for 20 mins, drained and found no water underneath. Hoses to water valves are tight and no water leaking from back. As of today no leaking, only thing I see wrong is the lid lock.***called Techline JkDocumented findings. Check hoses, drive system. Will need new lid lock. Do not order parts until authorization is sent; ordrng 1 W11307244 (LATCH 86.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KRSF505ES00 CC that there is no ice. Found a white wire pinched and cut in half. Several other wires are starting to be pinched. Will need a new door. Cust is calling whirlpool to see if they will cover a door.
RANGE JENN-AIR JES9800CAS02 "CC that the cooktop burners are not working properly. All burners are working now, as designed. There is a crack in the cooktop, took pictures. Advised cust if we need to replace the switches we need to replace the cooktop due to it being cracked. Optest ok"
LAUNDRY CENTER MAYTAG MEDX500BW0 "Found lints clogging the out side vent clear out,opt test ok heat coming out was 180 and heat inside was 181 ,opt test ok ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
DRYER WHIRLPOOL MDG4000BWW "Customer complaint no heat, confirmed, found ignitor open, quoted, ok, replaced with ts, op test good ; used 1 279311 (IGNITOR) from stock"
REFRIGERATOR KENMORE 106.702349 "CC that the ice maker is not working. Found the ice maker stuck in one position. Replaced the ice maker from t/s. Cust has a saddle valve. Advised cust to replace the saddle valve. ; used 1 4317943 (ICEMAKER 12359), and 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
WASHER WHIRLPOOL WTW5800BW0 "CC that there is a noise when it agitates. Checked the cover, good. Ran diag no codes. Started an agitate and a drain and spin no noise. Ran a calibration. Started a normal load with towels. And a deep water wash. Found the cam and the shifter making noises. Replaced the shifter and cams from t/s. Optest ok. ; used 1 W10721967 (PULLEY), and 1 WPW10006355 (ACTUATOR) from stock"
WASHER MAYTAG MVWB765FW3 "Found spring hanger came off that holds basket no damage happen there might be possible that she might had a pretty bad off balance load to pop it out the top other then that I don’t know I corrected issue put back together ran calibration no error ran auto test pass ran drain and spin on max speed pass,push on basket down it did not bounce back few times shocks are good,opt test ok"
DISHWASHER MAYTAG MDB7749SBM3 Replaced the ui. Optest ok
REFRIGERATOR KITCHENAID KRSF505ES00 "CC that the ice maker is not making ice. Checked the ice maker, not cycling. Will need a new ice maker. Replaced the ice maker from t/s. Cycled ice maker. Optest ok; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX 8987) from stock"
DISHWASHER MAYTAG MDB4949SHZ0 "Installed croaks seal, re installed dishwasher, tested wash and drain cycles, now operating properly."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Tested refrigerator, found fresh food section at 47 degrees average reading, freezer section at 1 degree average reading. Passes all diagnostic tests. Was set on ADC, automatic defrost cycle, now set to 8 hour defrost cycle, to avoid over frosting in the freezer compartment. Now operating properly."
WASHER KENMORE 11026912691 "Replace latch,opt test ok"
DISHWASHER MAYTAG MDB7749SBM3 CC that the normal cycle does not work. When hitting the normal cycle it goes to auto sensing. Found silver migrate on the ui; ordrng 1 W10811169 (panel-cntl)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replace icemaker,opt test ok"
RANGE WHIRLPOOL WEG745H0FS0 "Call bj explain situations the black stuff customer getting on there pot is the paint from the grates also found front two burner not lighting by a senior technician it will need orifice holders it come with igniter doing estimate customer will call whirlpool to cover for parts do order parts till we get and authorization ; ordrng 1 W10552126 (holder-orf RIGHT 72.80) and 1 W10552128 (holder-orf LEFT 76.19) and 1 W10885073 (grate-kit 180.48), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER KENMORE 11026912691 "Machine agitate and fill but not drain or spin tb and bj had me jump start the lid switch I did and started it draining and spin customer need a lid switch ; ordrng 1 WP3949238 (switch-lid 36.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW1 "Found error code f5e2 lid lock fault and f5e3 lid unlock fault delete code ran calibration then auto test pass when back to diagnostics to see if error code came back but it didn’t,opt test ok advise customer that 7 large towels is a max exceed of full load she was filling basket to the top"
REFRIGERATOR KITCHENAID KSC24C8EYP02 Can’t find where is leaking both compartments are 55 degrees check all solder joint and no leaks Call tech line my pressure on low is in 5 inch vacuum and high side on 25 psi check evap with us light no leak whirlpool kill unit with my information I gave him
WASHER WHIRLPOOL WFW9150WW01 CC that the unit vibrates on a spin. She had me replaced the feet pads. Started a rinse and spin with towels. Unit is level will need the shocks. Cust does not want to repair