Appliance Repair in Westlake, Ohio
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for Westlake, OH
Nancy - Westlake, OH
When I contacted Fred's Appliance Service I was desperate since our refrigerator had stopped working and I had family visiting. The person who answered the phone was extremely nice, and sent Corina out that afternoon. Corina was knowledgeable, professional, and also extremely nice! Outstanding service was provided and I highly recommend.
Tiffany - Westlake, OH
Our window time was between 1-4 and I received a call that our repairman was going to be late and I was given the options of rescheduling or waiting. We waited. The repairman was great, but it was pretty expensive. It turned out that a hose was clogged with my dog’s fur. We weren’t offered a solution as to how to stop this from happening in the future (I sweep and steam my floors daily) and although the hose did not have to be replaced, I had to pay $120 for labor and $94 for a service call for less than an hour of work. The service was fine. The time constraints were not our repairman’s fault. I will probably just YouTube how to remove dog fur from the hose the next time around and save myself the $230.
Response from Fred's Appliance Service:
Hi There Tiffany! Thanks so much for dropping our team a line. We appreciate you sharing your experience with us. We're sorry we ran a bit behind. It's very difficult for us to predict what we may run into commuting to service calls and also what we may run into when servicing the product. There are so many unknowns. We understand the frustration. Thanks for also sharing your experience with costs. We know having service isn't cheap, but we stand behind our work, and we will be there for you if we're needed again. We pay our staff well, and we're on wheels. It's not cheap for us to run a service department. We will be sure to share this experience with management as we are always reviewing costs associated with running service. Thanks so much, and have a wonderful week! -The Fred's TEam
Gary - Westlake, OH
Very professional and friendly. Fast, accurate and knowledgeable service!
Great service, on time and quick
Dan - Westlake, OH
Mustafa - Westlake, OH
The technician was very trained and respectful Would definitely use again
Bob - Westlake, OH
Corina is WONDERFUL
Thornie910@aol.com - Westlake, OH
Corina has to be one of your best service people. She is knowledgeable, friendly and has the perfect personality for this job. She offered suggestions that have REALLY helped us get the most out of our Maytag Washer.
Triloki - Westlake, OH
Mellissa - Westlake, OH
Excellent service . Repair man named Mac was efficent & very polite & friendly. Would call back freds for service again. I highly recommend freds.
Very nice and professional
Joy - Westlake, OH
Excellent proficient service
Cara - Westlake, OH
Very efficient and professional. Knowledgeable. Highly recommend and will continue to utilize their services.
Service Top Notch
Barbara - Westlake, OH
Service Top Notch
Barbara - Westlake, OH
Corina was FABULOUS!!!!!
George - Westlake, OH
Valerie - Westlake, OH
Mac knew what the problem was immediately and ordered the part to fix my dishwasher which came the next day and he fixed it promptly the following day.
She really was great. Explained everything to me.
Karen - Westlake, OH
Christie - Westlake, OH
Steven - Westlake, OH
Very professional, helpful and courtyard.
Lynne - Westlake, OH
Dan - Westlake, OH
Corina was very knowledgeable & patiently explained my options
Gerry - Westlake, OH
Thomas - Westlake, OH
Great service, he was very professional. A very pleasant man !!!!
Florance - Westlake, OH
Very pleased. on a scale of 1 to 10 i"d give it a 10
Tammy - Westlake, OH
Kevin - Westlake, OH
Went above and beyond. Quick and easy. Definitely recommended!
DRYER WHIRLPOOL WED70HEBW0 "Turn on dryer did not hear noise put some clothes in and sounds like idler pulley whistling replace from truck stock could not replace cause need a second technician for job closet is too tight for me to work on request double labor so both technician can get paid took picture of closet ; ordrng 1 279640 (pulley,idler) and 2 WPW10314173 (support)s"
REFRIGERATOR AMANA ABB2222FEW "FF section reading 60*s. Fz section reading -2*. Damper is open to FF but no air is coming from FZ. Frost on outside of Evap. Took down control and put into forced defrost to check heater. Heater giving out 4 amp draw. Needs control**** do not order part. customer to call in if she wants to get repaired. After checking prices for new fridge ; ordrng 1 WPW10503278 (refer elect cont brd 156.77), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Motor to ice maker is turning and coming into contact with ice container. Ice container arm not moving to crush or release ice. Ordering gas ice container ; ordrng 1 W11244434 (ICE CONTAINER )
RANGE WHIRLPOOL WFG540H0ES1 "Customer complaint range anti tip bracket preventing oven from pulling out, plumber couldn’t pull out oven to change gas line to make range counter deep, found bracket was loose, tightened bracket, op test good"
REFRIGERATOR KENMORE 10645422800 "Installed control, op test good"
DISHWASHER GE PDW8800J10WW "Customer complaint dishwasher burning and smoking, customer shut door and drain pump kicked on, a few seconds later smoke was coming from dr latch, turned power to unit off, found control melted at main harness connection and 3 digit module ribbon burnt, there was not melted plastic just some soot build up on the inside, cannot locate part number for harness and display module is unavailable, quoted for control and gave customer part number for module found on eBay, customer says she has a family member who can fix anything so she will see if he can install control a different way than with the harness, quote is for control sent to customer only; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR GE PSDS5YGXBFSS Replaced the inverter. Fans and compressor turned on. Cust does not want a refund. Optest ok
RANGE WHIRLPOOL WMH31017HS2 "Replace parts listed,opt test ok,to core with me for return"
REFRIGERATOR FRIGIDAIRE FGHC2331PF7 "Found drain pan clogged and big block of ice in it,explain customer issue of cause clear out and steam ice opt test ok"
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Replace parts,did all steps for seal system opt test ok"
DISHWASHER MAYTAG MDB4949SHZ0 "Customer complaint water is not entering unit, ran diagnostics found f6e1, no water, water pressure is good, customer said it actually happened when we had those few really cold days, ran service test cycle, completed, op test good"
REFRIGERATOR JENN-AIR JS48NXFXDW10 "Water leaking on floor by water filter, customers turned off water to unit and has not been leaking since. Had customer turn water back on and I do not see a leak from the water filter housing. No water dispenser, cycling ice maker to call for water. Water leaking found water filter housing. Ordering housing.; ordrng 1 WPW10121140 (housing 102.67), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WINE COOLER KITCHENAID KURR304EBS Replaced door found 2 dents on the door. Took pictures. Will need a new door. ; ordrng 1 W10913552 (DOOR)
REFRIGERATOR GE PSDS5YGXBFSS CC that the unit is still not cooling. Ff 74 fz 74. Called t/l bill checked line voltage from compressor 5 vdc. Checked the winding on the compressor 7.8 ohms. Will need a inverter. Office to order part; ordrng 1 WR49X10283 (INVERTER 20730)
WASHER MAYTAG SAV2655AWW CC that there is a clicking noise in a spin cycle then it goes away. Started a drain and spin. Found the gearcase is making a squealing noise and it’s leaking oil. Can not repair unit due to not having the proper tools.
REFRIGERATOR GE PSDS5YGXBFSS Replaced the main control and the evap fan. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE WHIRLPOOL WMH31017HS2 "Relay on board is stuck not sending 120v to receptacle also notice ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
REFRIGERATOR KITCHENAID KSC24C8EYP02 "When first arrive compressor wasn’t running check windings of compressor and they were good replace start device compressor start running and started seeing frost on fresh food evaporator explain customer that if is not cooling in 24 hours this will be a seal system issue ,we will have order and scheduled customer for friday that’s the day he’s available"
REFRIGERATOR GE PSDS5YGXBFSS "CC that the unit stopped cooling. Found the condenser fan is running. The evap fans are not running.will need a new control and evap fan. Office to order parts. Invoice number 614141534593BSB. Sears extended warranty ; ordrng 1 WR55X10956 (control board asm 17038) and 1 WR60X10307 (mtr dc evap fan asm 15383), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KENMORE 10645422800 "Installed new auger motor, op test no good, control not sending power to motor, bench tested old motor, motor just hums and smells, motor took out control board also, unit needs new control board; ordrng 1 WPW10209635 (cntrl-elec 285.98)"
DRYER KENMORE 110.6800201 "Customer complaint dryer squeaking, confirmed back left roller and bearing failed, quoted repair kit, ok, replaced all four rollers, pulley and belt. Op test good; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
DRYER MAYTAG MEDB765FW0 "Installed door seal, op test good"
REFRIGERATOR WHIRLPOOL KRFC302ESS00 "CC that the unit is not dispensing or making ice. Found no water was going to the unit, needs plumber. Checked the water valve has 120 voltsOptest ok."
WASHER WHIRLPOOL WTW5800BW0 Replaced the water valve. Started a normal cycle. Optest ok.
DRYER WHIRLPOOL WGD8500DC1 Unit is squeaking when drying. Rollers were causing this noise. Unit has 6 rollers. Used 2 repair kits from truck stock. All tested ok.; used 2 4392067 (DRYER REPAIR KIT) from stock
BUILT IN FRIDGE WHIRLPOOL WRF560SEYM05 "When arrive to customer she said ,she heard noise that sound like a tornado or and earthquake coming from freezer icemaker ,also found ice on bin tray icemaker making ice also cycle the ice maker and had customer watch no noise heard couldn’t fine issue she explain everything functioning correctly,opt test ok"
RANGE WHIRLPOOL WFE505W0HW0 "Replaced gasket, tested. Op test ok."
DRYER MAYTAG MEDB765FW0 "Customer complaint door seal came off, confirmed door seal fell and got caught in between drum and door, torn and damaged ; ordrng 1 WPW10354795 (seal-door)"
DISHWASHER KITCHENAID KDFE104HPS0 "Installed pump asm, ran test cycle, op test good, control not needed taking with"
RANGE WHIRLPOOL WFE505W0HB1 Replaced the cooktop. Optest ok
FRONT LOAD WASH GE WCVH6800J1WW CC that there is a loud noise in the spin. Ran a drain and spin. Found the bearings are grinding. Will need a tub and drum.
WASHER WHIRLPOOL WTW5800BW0 CC that the water going into the washer is buzzing loud. Found when the hot water valve is turn on is buzzing. Has power to the valve. Will need a new water valve. Office to order part. ; ordrng 1 WPW10601449 (housing)
REFRIGERATOR KENMORE 10645422800 "Customer complaint dispenser is not dispensing after a burning smell on door, found black soot around auger, auger motor failed; ordrng 1 W10822606 (motor 151.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW5000DW2 "Cust showed pop, sent pic. CC that the lid lock keeping locking and unlocking. Ran diag F5E2 – LID LOCK FAULT. Found the lid lock out of range. Replaced the latch from t/s. Optest ok. ; used 1 W10838613 (LATCH) from stock"