Appliance Repair in Westlake, Ohio
We're often in your area providing in home appliance service. See all of our customer love below.
We're looking forward to servicing your family's appliance needs!
-The Fred's Team
for Westlake, OH
Rex - Westlake, OH
Owner of washer
Sally - Westlake, OH
He was very good! Got the washer running; I used it last night. No cost, as it was still under warranty. Only had it about 10 weeks. Didn’t need any parts - which was good as I was down to my last clean clothes!
Edward - Westlake, OH
Gabriell did a fantastic job
Angelo - Westlake, OH
Dan was extremely through and told me some things to do that were not in the booklet that came with the dishwasher. He was pet friendly which was also great. I liked that they called 10 mins away so I knew when to expect them.
Allison - Westlake, OH
Gabriel was awesome! Excellent service!
Gretchen - Westlake, OH
I had to call twice for the appointment,
Hospice w - Westlake, OH
When the tech came to the facility he did not diagnose the problem correctly, per his incorrect diagnoses I had call another vendor which did not correct the problem either. Unit is still not working and a second appoint with Fred's is scheduled for next week
Response from Fred's Appliance Service:
Hello! Thanks for sharing your feedback. We do apologize for the continued issues with your machine. During the diagnosis, the technician was not receiving power to the unit so he recommended an electrician to have a look, and unfortunately, it looks like there may be additional issues. We have you on a cancellation list, so, if anything does open up sooner we will reach out to you right away to make sure you are free. In the meantime should you have any questions before your return visit just let us know. Thanks! -The Fred's Team
Prompt and Professional
Joe - Westlake, OH
The technician arrived on time, diagnosed and solved the issue, then took the time to explain.
Very pleasant experience
Michael - Westlake, OH
In addition to being a very competent service technician, Cristina was on time, very knowledgeable and capable, and a really nice person!
Bana - Westlake, OH
They know what they are doing, professional and easy to deal with.
Frank - Westlake, OH
Gabriel is very professional, courteous and thorough. A true credit to and ambassador for Freds'.
Friendly and Knowledgeable Service
Janelle - Westlake, OH
I've been putting off having any kind of services done on our home during the pandemic then our dishwasher broke. I have a high-risk son and was worried about having someone from outside our "bubble" in our home. When I scheduled the appointment I asked about having a technician wearing a mask and it was no issue. I was thankful to get the service update a few days before with a picture and name of the person coming as well as a call when he was on his way. Gabriel was friendly, accommodating and explained to me the steps along the way. He was able to fix our problem with out having to replace any parts which I was thankful for and provide some info on what caused the problem. Overall a positive experience.
Taught me something
David - Westlake, OH
Very good service, showed me new innovation in plumbing. Something I didn’t know existed. Valves inside hoses to prevent burst hose water damage. But in this case caused my problem. Fixed right away. Great pick up, Gabe.
Spyro - Westlake, OH
Gabriel came prepared and installed the drain hose. The order number of the drain hose was given to me and I ordered it online. The technician did a awesome job. I only took him one hour. Thank you.
Kerry - Westlake, OH
Excellent service, friendly, on time, great work!
Anthony - Westlake, OH
Overall great people performing the work and I’d say average prices. Good warranty program!! But took about a week and a half To finally get Out here for the appointment after the initial request.
Response from Fred's Appliance Service:
Hi Anthony! Thanks for sharing your experience with us! The Summer season is our busiest. We apologize for the delay as we always want to get our customers taken care of as quickly as possible. However, we are happy to hear that you are satisfied with the technician's return visit for your refrigerator. If you have any questions or additional feedback just let us know. Thanks and have a good day! -The Fred's Team
Steve - Westlake, OH
Gabriella - Westlake, OH
Wonderful service, very knowledgeable service person !
Julie - Westlake, OH
Barbara - Westlake, OH
Audra - Westlake, OH
David R. was a very nice and very knowledgeable tech. I am so happy that he was the service tech that fixed out frig! Aside for really knowing his stuff- he was a pleasure to talk to as well!
Matthew - Westlake, OH
The Technician arrived on time, was very friendly and professional. The warranty repair to level the refrigerator was well done.
Alan - Westlake, OH
Team was excellent - professional and thorough
Jason - Westlake, OH
The technician was extremely knowledgeable. She was able to do the repair quick and we were back up and running!
Daniel - Westlake, OH
Ice maker service was covered under extended warranty. The tech was knowledgeable and professional.
REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Customer had POP 12/3/19. Cc unit not cooling. Temp in FZ reading about 35* and about 58* in FF. Took off evap cover, found ball of ice surrounding the lines, no frost pattern on evap. Sealed system leak. Compressor is good. Process tube might not be long enrough. Ordering comp, evap and filter dryer will need Locring tech.*** 4 job count ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP )"
REFRIGERATOR KENMORE 106.5113321 "Customer complaints of not getting cold enough found back panel on freezer frozen with ice and found freezer seal open on top and bottom allowing warm air in steam all ice back panel and door seal them notice fan was not running gave estimate from previous job and for fan ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVW6230HW0 Found error code f0e3 overload call whirlpool tech line cause customer said unit stay on for 7 hours spoke to Robert he said that if load is overload it will do that .ran drain and spin on medium and it spin customer said it does and that there is and issue with unit and that it suppose to stop if there was a overload explain her that whirlpool said it will not stop if over load it will take longer time to wash but if she would of took some clothes out and press start then it wouldn’t take for ever she is very happy also upset that I did not stay to watch a full cycle advise her I have other calls to get to and that whirlpool said there is nothing to replace is and overload issue do not overload unit.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 CC that the freezer is not freezer. Fz 10* ff 43*checked the evap good frost pattern. Will need a main control.; ordrng 1 W11371382 (Control)
DISHWASHER GE GDT655SSJ2SS Found heating element open and rollers broken gave estimate customer will think about not sure to either replace it or fix do not order parts
DISHWASHER MAYTAG MDB8959SKZ0 Replaced drain pump. Tested before putting back. No water leaking. Good. Op test ok
DRYER WHIRLPOOL WED6620HC1 Replaced the blower wheel and motor. Optest ok
WASHER MAYTAG MVWC565FW2 Gfi was trip reset it and now unit getting power opt test ok
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Customer complaint that unit is not cooling, confirmed, found fresh food section evaporator leaking from factory weld, unit needs new fresh food section evaporator ; ordrng 1 WPW10643261 (Evaporator)"
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint rinse light blinking. Plugged unit in, rinse light blinking. Held start button for 10 seconds to cancel out. Went into diagnostics, no error codes. Ran test diagnostics. All components working. Ran a calibration on it. Ran a drain and spin cycle. Went through whole cycle. Unit test good. Op test ok"
REFRIGERATOR MAYTAG MFX2570AEM3 Found drain pan clog with ice clear out and replace drain tube from t/s opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock
DISHWASHER GE GLDT690TWW00 Getting 122 voltage onboard but not responding and starting will need control customer will think about it
DISHWASHER KITCHENAID KDHE704DSS0 "Found pop tab on left side pressing bottom seal to leak ran normal cycle for 24 minutes no leaks advise customer that if it happens again with the tab pop not being in there she will need both seal bottom and cabinet but for I think that pop tab was the cause,opt test ok"
DISHWASHER KITCHENAID KDTM704KPS0 "Customer complaint that unit is loud, ran test cycle, no unusual noises heard, started normal wash cycle, unit filled and began washing, no unusual noises heard, unit is operating as designed"
OTR MICROWAVE WHIRLPOOL WML55011HB2 "Installed microwave, op test good"
DISHWASHER KITCHENAID KDTM404KPS0 Found loud noise coming from motor ordering pump assembly ; ordrng 1 W11416362 (PUMP ASSEMBLY )
DISHWASHER MAYTAG MDB8959SKZ0 Cc not draining. Found metal blades on drain pump broke off. Ordering drain pump. ; ordrng 1 W11412663 (DRAIN PUMP)
DISHWASHER KITCHENAID KUDE60FXSS0 "Just needed leveling no leak after running auto test ,opt test ok"
DRYER WHIRLPOOL WED6620HC1 "Cust showed pop, sent pic. CC that there is a loud noise when running. Found the blower wheel is rattling. Will need a new motor and blower wheel found a service pointer to replace the seal for noise. ; ordrng 1 W11086656 (Motor) and 1 WP697772 (Blower wheel) and 1 W11401018 (Seal)"
WASHER WHIRLPOOL WTW8500DC0 CC that there is a humming noise. Found a nail in the drain pump. Cleared the nail. Optest ok. The waterl supply line has a bubble in the line. Advised cust to replace the line ASAP.
REFRIGERATOR KITCHENAID KRFF507HPS01 "Customer complaint that there is stuff floating in water, customer filled a glass with water, watched air bubbles in water dissipate after a few seconds, advised customer that this is normal, unit is operating as designed"
OTR MICROWAVE WHIRLPOOL WML55011HB2 "Installed new magnetron and transformer, mounts were damaged from prior install, unit was installed wrong, unit need new mounts; ordrng 1 W10821385 (Mount kit) and 1 W11122643 (Mount nut)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found new ice maker broken and wrong part #replace from truck stock ; used 1 W10882923 (ICE MAKER ASSY) from stock
DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer tripping breaker, power cord installed correctly, getting 255v, ran timed dry on high temp for 10 minutes, breaker did not trip, breaker is a 30amp single through, unit is operating as designed, customer stated breaker was tripping with old dryer before this was purchased and doing it again, advised to get an electrician sounds like a weak breaker"
DISHWASHER KITCHENAID KUDS35FXSSA Found error code f10E1 mechanical failure on dispenser delete code ran test and dispenser door open and everything working so try doing the four cups test pass all four cups has equal water advice customer to run hot water through the sink before starting unit
DISHWASHER GE GLDT690TWW00 Checked voltage on out let there is no power going to unit show employee need electrician opt test ok also they are tax free only charge 98.00
WALL OVEN WHIRLPOOL KOCE500ESS08 CC that the lights flicker. Called t/l Butch that the voltage to l1-n drops below 109 volts the lights will flicker. Cust does not have paperwork from an electrician for voltage. Call CP and said we need the paperwork from an electrician
WASHER MAYTAG MVWC565FW1 Found oil leaking from transmission pulley of motor damage also drive belt ordering all parts need it also agitator wont come out order one just incase I have to break the old one ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11161960 (agitator) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)
DISHWASHER KITCHENAID KDTE104DSS0 CC that the unit is not draining. Found the check flap in the wrong position. Replaced the drain hose from surplus t/s. Started a cycle. Optest ok. ; used 1 WPW10545278 (Drain hose) from stock
REFRIGERATOR KITCHENAID KSCS23INSS00 Replaced parts. Tested. Good. Op test ok
REFRIGERATOR KITCHENAID KRFF507HPS01 "CC that the water has flakes in when dispensing. Dispensed several cups of water, no flakes. Checked the water with a strip 7 hardness on both the sink water and the refrigerator water that is getting filtered. Advised cust to have a plumber install a inline filter to the house.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced part. Tested. Good. Op test ok
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Replace ice maker and door ice,opt test ok"
REFRIGERATOR GE GSH25JFRFWW Control making clicking sound also when unplug j2 connector compressor start but when connect connector it continues to click will need control and evaporator fan customer will not repair