Appliance Repair in Westlake, Ohio

Local Reviews
for Westlake, OH

Rated 4.8 out of 5 stars based on 32 customer reviews

Map of Westlake, OH

Awesome Service




The repairmen (Matt and I am sorry but I missed the other fellow’s name - I am thinking Brian) were excellent- no awesome. They were courteous and willing to listen to me trying to explain what was going on with the washer even though it wasn’t making the noise-then came back within an hour from when they left because it started making the sound. They came back with a smile. I would recommend Fred’s.


Map of Westlake, OH

Kathy




We are pleased


Map of Westlake, OH

Fast, awesome service





Map of Westlake, OH

It was under warranty




Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!


Map of Westlake, OH

Very pleased, Will use Fred's again.




Brian is a credit to Fred's!


Brian B.

Brian B.

WHIRLPOOL REFRIGERATOR WRS322FDAW04 Found pin hole leak in plastic waterline coming to machine. Advised customer previously that he must use cooper or braided flexline. Sent pics of floor and line behind unit. No leaks found on machine. Customer will call plumber to replace water line. Also recommend replacing saddle valve with inline valve.; Job Cmpltd,

Near Hawkins Rd, Westlake, OH 44145
Dan H.

Dan H.

WFC7500VW2 WHIRLPOOL WASHER customer complaint that unit is not spinning/draining, found a stick and a quarter lodged in drain pump, removed, op test good ; Job Cmpltd

Near Canterbury Rd, Westlake, OH 44145
Macaulay G.

Macaulay G.

WHIRLPOOL REFRIGERATOR WRB322DMBM00 Rplaced door on refrigerator. Levelled as well. ; Job Cmpltd, saved tckt [SdLink

Near Westlake, OH 44145
Brian B.

Brian B.

KITCHENAID DISHWASHER KUDE40FXSS1 Found water leaking through sump assembly. Will give est on new sump. Customer does not want to repair.paid sc.. do not order par, Job Cmpltd,

Near Adams Ln, Westlake, OH 44145

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.


Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

kathy myers
kathy myers

5 out of 5 stars

posted 1 month ago

I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.