Appliance Repair in Westlake, Ohio
We're often in your area providing in home appliance service. See all of our customer love below.
We're looking forward to servicing your family's appliance needs!
-The Fred's Team
for Westlake, OH
Patricia - Westlake, OH
EXCEPTIONAL SERVICE REP - GABRIEL IS AN ASSET TO YOUR COMPANY. EXPERT AT WHAT HE DOES AND CARES FOR HIS CUSTOMERS.
Richard - Westlake, OH
Jason - Westlake, OH
Their office helped me through the warranty process. While I was beyond my warranty, they still helped get my repair covered. The Tech was knowledgeable and fast!
Susan - Westlake, OH
Great job. He seemed experienced
Steve - Westlake, OH
Brian - Westlake, OH
Professional and Friendly
Kay - Westlake, OH
The service was professional and friendly. Marie V. did an awesome job! Fred’s Appliance does a great job communicating with its customers too when scheduling appointments and while in route.
Exceptional service and knowledge from Marie
Laura - Westlake, OH
Very pleasant professional and knowledgeable. Marie was excellent
Marlene - Westlake, OH
Gabriel was so nice and attentive. Fixed our frig very quickly. He was very competent.
Sweet, knowledgeable, and respectful.
Katherine - Westlake, OH
Sweet, knowledgeable, and respectful.
Jeff - Westlake, OH
She did good job !!
Eileen - Westlake, OH
Amazing customer service even during a blizzard!!
Dan - Westlake, OH
Gabriel was a pleasure to have Jin our home to service our ice maker. He took his time and made certain it was functioning perfectly before he left!!
Jody - Westlake, OH
Alberta - Westlake, OH
David went beyond just replacing the part, he did what he could to fix damage we hadn't noticed. Nice guy.
David - Westlake, OH
Service man was excellent. Friendly and helpful answering questions
Rex - Westlake, OH
Owner of washer
Sally - Westlake, OH
He was very good! Got the washer running; I used it last night. No cost, as it was still under warranty. Only had it about 10 weeks. Didn’t need any parts - which was good as I was down to my last clean clothes!
Edward - Westlake, OH
Gabriell did a fantastic job
Angelo - Westlake, OH
Dan was extremely through and told me some things to do that were not in the booklet that came with the dishwasher. He was pet friendly which was also great. I liked that they called 10 mins away so I knew when to expect them.
Allison - Westlake, OH
Gabriel was awesome! Excellent service!
Gretchen - Westlake, OH
I had to call twice for the appointment,
Hospice w - Westlake, OH
When the tech came to the facility he did not diagnose the problem correctly, per his incorrect diagnoses I had call another vendor which did not correct the problem either. Unit is still not working and a second appoint with Fred's is scheduled for next week
Response from Fred's Appliance Service:
Hello! Thanks for sharing your feedback. We do apologize for the continued issues with your machine. During the diagnosis, the technician was not receiving power to the unit so he recommended an electrician to have a look, and unfortunately, it looks like there may be additional issues. We have you on a cancellation list, so, if anything does open up sooner we will reach out to you right away to make sure you are free. In the meantime should you have any questions before your return visit just let us know. Thanks! -The Fred's Team
Prompt and Professional
Joe - Westlake, OH
The technician arrived on time, diagnosed and solved the issue, then took the time to explain.
Very pleasant experience
Michael - Westlake, OH
In addition to being a very competent service technician, Cristina was on time, very knowledgeable and capable, and a really nice person!
WASHER GE GTW330ASK2WW Found gearcase leaking lots oil and other parts are wet with oil may trigger or damage other parts from oil leaking gave estimate customer will not repair ; ordrng 1 WH38X27335 (Gearcase) and 1 WH23X28418 (Drain pump) and 1 WH01X24697 (Belt) and 1 WH05X25036 (Shifter)
DRYER WHIRLPOOL MEDB955FC0 "Replace control and ran diagnostics test pass,opt test ok"
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Cc that freezer is not cooling. Verified issue by connecting the gages to verify pressure and found -15psi on the low side and 95psi on the high side also found leak in the inner back panel of the freezer where the cap tube come out of. Called whirlpool tech line and spoke with Scott by video chat and showed him all of the dye that was leaking from the back panel and dripping into the drain pan. Scott documented everything and said he would contact customer for what would be the next step with the issue.
RANGE WHIRLPOOL WFG320M0BS3 "Cc right side came about after a couple of days. Checked, nothing loose. Right side out glass if separated and will not go on. Ordering parts.; ordrng 1 WPW10481433 (Nameplate) and 1 W11176456 (Outer door) and 1 W11105139 (Trim) and 1 W11209792 (Trim left) and 1 W11232008 (Trim right) and 2 W11104748 (Trim)s"
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Cc that mwave was not heating. Replaced magnetron and diode ,then heat a cup off water opt test ok ; used 2 W10138793 (FUSE, MICROWAVE) from stock"
DISHWASHER KITCHENAID KDHE704DSS0 "Cc that the unit is making a loud noise , that stops and start stop and start and then stays, also that the top rack sometimes stays stuck. Found drain pump defective and top rack was a little wider than normal. Adjusted fix that issue. Will order drain pump.; ordrng 1 WPW10531320 (Drain pump)"
RANGE KITCHENAID KODE500ESS04 "Cc that the bough the unit earlier than the had to because they were told that a lot of appliances where in BO. They got the unit earlier than expected, the have been remodeling the kitchen, and when unit iwas time to install they noticed that the frame at the bottom of the unit was dented. Took pics . Also cust said that they inspected the unit as much as they could, they inspected the outside and front door but that was an area hiding very hard to find out that it was damaged until it was installed. Also the box that the unit came in was not damaged. Installers used oven cart, dolly to install unit. ; O-emld tckt"
WASHER MAYTAG MHW3505FW1 "Ccthat the unit is having trouble with pillows and towels, it always shows an error code. Ran diag found f3e1 WATER LEVEL SYSTEM ERROR f8e3 overflow conditions. Delete error codes, and ran auto test, pass. Check all hoses trying to find a hose kinked or leaking air. Check pressure hose as well and pressure switch, where good. Control is sending 5vdc to pressure switch after reboot on control. Put 5 towels on unit and ran a quick cycle, it ran the hole cycle. Cloud not duplicate issue. ; ordrng 1 WPW10448876 (Pressure switch), used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MED6630HC1 "Cc when using unit, unit is smoking when taking clothes out. ; ordrng 1 W11086656 (Motor) and 1 W10837240 (Pulley) and 1 661570V (Belt) and 1 WP3387747 (Element) and 1 4392067 (Kit) and 1 WP697772 (Wheel) and 1 280148 (Thermostat)"
RANGE KENMORE 79074393913 "Cc oven not heating or taking to long to heat. Verified issue check for voltage going into the ignitor and had 121V. Rebooted unit to see if it would fix issue ignitor turned on and reached 350 degrees and was cycling as should. Explained to customer that it probably needed to be rebooted and if issue occurs again it will need a ignitor and to give us a call before the 30 days of service for no extra charge on a service call and we would replace the ignitor. Gave the customer the estimate and said they will think about it and they would call us back if they see the issue occurs again so we can replace ignitor. Opt test ok. AT; ordrng 1 316489403 (Ignitor), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL MHW6630HC1 "Both unit are on second floor. Front Loader. Cc unit is not spinning clothes, wet clothes at end of cycle, will have to put to drain/spin in order for clothes to get dry. Went through diagnostics, no error codes. Tested all components on manual, all working good. Ran a diagnostics test cycle. Good. Found some of the cycles did have the spin speed turned off/low. So that could be definitely impacting the clothes in not spinning the water out. Could of easily been touched by accident, turning it off and option being saved. Threw a load in, set to quick watch, let run though whole cycle on Max spin."
MICROWAVE OVEN KITCHENAID KEMS308GSS2 "Replaced hinges . Op test ok. Also the reason why hinges become week is putting too much weight on door or leaning on it. Also the door lock was took apart when arrive the fist time , put it all back together theres nothing broken on the door lock , I cant find a way to se how that happened unless someone was trying to do something on it. Unit is workin good."
RANGE KITCHENAID KOSE500EBS04 Cc that the door does not shut flush. Found door not sealing properly on factory welding . Is not shut so door does not shut all the way. Will need new door. Took pics.; ordrng 1 W11354880 (Oven door) and 1 W10839793 (Nameplate)
DRYER SAMSUNG DV40J3000EW/A2 "Cc unit is not heating. Checked power. Good. Found shorted element. Will need element assembly. ; ordrng 1 DC97-14486A (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit leaking. Leaking from cracked water valve in back. Single valve. Cannot find part on look up. Called Marco me, they cannot find single valve part number as well. Talked to Chad, he gave me a valve part number that can be used as a substitute. Ordering.; ordrng 1 WPW10238100 (Valve), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WFW5620HW0 "Customer had POP, took pics. Cc unit not spinning. Found F5E2 lock failure error code. Went to diagnostics. Lid is locking. Can hear relays on control board just clicking back and forth. Tested lock, tests good. Ordering both lock and control. ; ordrng 1 W11322903 (Control) and 1 W11316250 (Lid lock)"
REFRIGERATOR MAYTAG MRT118FFFZ06 Cc for moisture in vegetable containers and plastic bags. Explained customer they will have moisture in the containers for vegetables that is normal. Called whirlpool so customer can have a better understanding about the concern they have. Spoke to Ed and said it is normal to have moisture on the lids for vegetables and also had a question about frost on bags of shrimp in freezer and also said it is normal they will get frost inside bag. Explained to customer what whirlpool said and gave her the file number if any complaints to contact whirlpool. AT
MICROWAVE JENN-AIR JMW2430DB00 Cc that the bottom rack keep going back inside when you pull it out. Found rack not in place. Corrected issue. Op test ok
REFRIGERATOR KITCHENAID KRFC302ESS00 "Replace damper and filter housing,fill water on a cup pressure good,opt test ok"
DRYER WHIRLPOOL MEDB955FC0 "Cc that dryer is displaying a F1E1 error code motor relay stuck open. Verified issue we ohmed out the motor resistance and had 4.2ohms which is good and will need to replace control board.AT; ordrng 1 W11365798 (Control-elec), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR GE TBX21N1XPRAA "Cc that the unit is not cooling properly, freezer made ice but ice cream is soft. Took temp, freezer 30* and 52 on fresh food section, unit does not have a good frost pattern. Will need evaporator and filter dryer. Evap is discontinued. Same with thermostat. Cust will buy new fridge. She thinks is over 20 years old. ; ordrng 1 WR85X10005 (Evap) and 1 WR87X10224 (Compressor) and 1 WR86X25269 (Drier), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVW6230HW0 "Cc that the unit does not wash the clothes just stays there, that sometimes the unit will show clean washer, and that it will say that the water is too hot. Ran diag found error code of F0E0 - F8E1 long fill F0E7 load detected when running clean washer cycle. Found drain hose on the floor. Explain cust that the water on unit will siphon out if drain fhose on the floor so unit will not continue with the cycle. Ran a auto test, pass. Check cold and hot hoses. They were good, ran calibration. Op test ok"
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Customer has POP, called 2 days before the warranty ended. Cc unit not heating. Tested to make sure, no heat. Everything else is working good, lights and fan, no weird noises. Getting 120 from primary windings. Ordering mag, cap, diode. ; ordrng 1 W10754299 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
REFRIGERATOR KITCHENAID n/a when arrive customer said hes floors were damage from water on fridge Cc was that refrigerator was leaking from the bottom verified issue and found line from the ice maker in back of unit popped out reinstalled line tried icemaker to see if it would receive water which it was but had ice in front of the line causing it to spill in ice pan instead of icemaker. Cleared out line and cleaned bottom of freezer side that customer wanted to clean and bottom of fridge where evaporator is located which was clogged with dust.
RANGE WHIRLPOOL WFG320M0BS3 Replaced parts. Tested. Good. Op test ok
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Found door not sealing properly and found evaporator on fridge frozen we steamed out the evaporator and steamed the seal on door for better sealing. The door is sealing properly after steaming. Recommended customer to make sure to close door properly to avoid issue happening again. Opt test ok. AT
DISHWASHER WHIRLPOOL WDTA50SAHN "Replace pump assembly ran diagnostics test pass,heating element turn to 223 degree everything working as designed,opt test ok"
MICROWAVE OVEN KITCHENAID KEMS308GSS2 "Cc that the oven is not heating , that the door wont stay shut and that the lock on oven is loose. Adjusted oven lock, preheated unit. Hinges are week. Will need new hinges, cust paid SC and Parts. Owes labor; ordrng 2 WP4455526 (Hinge)s, used 1 SHIPPING (shipping and handling) from stock"
RANGE KITCHENAID KOSE500EBS04 "Could not get to the cust home, snow in front of . HomeWill reschedule for tomorrow ; schdld next appmnt for 2/17 WED !"
WASHER WHIRLPOOL WTW5000DW3 Cc of loud noise on washer when last spin cycle was in process. Verified all components under washer and found pulley teeth stripped replace from t/s ; used 1 W10721967 (Cam) from stock
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replace racks,but they needed the two clip stoper for the end of track they were missing,ordering no need to schedule appointment customer will install ; ordrng 2 W10508950 (Stopper)s"
WASHER WHIRLPOOL WTW7120HW0 Did not find no errors on unit ran test pass is working as designed cannot duplicate unit
REFRIGERATOR GE GTS21KCXAWW Replaced thermostat. Advice cust to allow 24 hours for unit to reach temperature. Also if change the settings on freezer to 7 it will not get enough air on fresh food section . Op test ok
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cog filter being stuck. Had to use pliers to rip old filter out. Replaced with new. Tested. Good. Op test ok