Appliance Repair in Wickliffe, Ohio
for Wickliffe, Willowick, OH
The service was very good!
JOHN - Wickliffe, OH
SUSAN - Wickliffe, OH
Excellence in all aspects of service
DEBRA - Wickliffe, OH
The total experience over several appointments has been of the highest caliber--from first contact with scheduling service, interfacing with office personnel to excellent, professional service tech. It is obvious that Fred's Appliance is a most excellent run service company with customer satisfaction at the top of their priorities--going beyond the usual to the exemplary.
Great customer service, I will call again as needed.
SUZANNE - Willowick, OH
Very good experience.
DARLENE - Wickliffe, OH
He was great
WFG540H0ES1 WHIRLPOOL RANGE The light was blown installed new part form ts unit op tested good ; used 1 S3810 ([Alt for 8009]) from stock, Job Cmpltd,
WDF520PADM7 WHIRLPOOL DISHWASHER Installed new dispenser, op test good ; Job Cmpltd
WHIRLPOOL WASHER CAE2745FQ0 Complaint that the unit is not spinning. Checked unit and found no stored errors. Tested the unit I? manual diagnostics, filled unit, agitated, drained, and spun. All functions are working. Ran a recal cycle and advised the customer of detergent use. Ran a entitlement search and found unit under warranty. ; Job Cmpltd,
MVWC565FW0 MAYTAG WASHER Installed new hub and gearcase, op test good ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.