Appliance Repair in Wickliffe, Ohio
for Wickliffe, Willowick, OH
DENISE - Wickliffe, OH
Your customer service has no respect for the customers time needs when you tell them in advance the scheduled time needed they completely disregard what you had asked for and schedule your time that works for them.
Great service, went the extra mile
ALMA - Willowick, OH
Pleased with the thoroughness that Corina gave us. She found out what was making the noise. Would recommend her anytime.
Excellent service fixing my dryer
DALE - Willowick, OH
I am completely satisfied with the service to repair my dryer. Both technicians were knowledgeable and did an excellent job. Brian came highly recommended by another friend that had a repair to her refrigerator. I have had Fred's Appliance here to fix problems previously and once again I am totally satisfied. I would not hesitate to recommend Fred's Appliance to anyone in need of its services.
Marianne - Willowick, OH
always a pleasure thank you
RUTH - Wickliffe, OH
WDF320PADB3 WHIRLPOOL DISHWASHER Replaced the panel. Optest ok.; Job Cmpltd
MEDX6STBW0 MAYTAG DRYER Customer complaint of squealing noise, started normal dry cycle, o unusual noises heard, rollers, idler pulley, and felt slides are all in good condition, unit is operating as designed ; Job Cmpltd
WDF320PADB3 WHIRLPOOL DISHWASHER Door was damage. Took pic. Will need to order another door. Called GS to order a new door. Replaced the main control. Brought core back for return. Ran calibration, optest ok. ; ordrng 1 WPW10274895 (panel), schdld next appmnt for 8/14 MON
A308 MAYTAG WASHER Installed new hose, op test good ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.