Appliance Repair in Wickliffe, Ohio
for Wickliffe, Willowick, OH
Jeff was (is) GREAT!!
CARL - Willowick, OH
My service person (Jeff) was not only professional and informative, but detailed, and a stickler for perfection as well (which I really appreciate) ... Those are hard qualities to find in an employee these days ... And I should know. I own a business where I employ people that interface with customers, and haven't had a lot of luck finding good, hard working folks that I feel comfortable representing me and my business. Jeff's a KEEPER!
Response from Fred's Appliance Service:
Carl, Thank you so much for sharing with us! We agree, Jeff is a fantastic employee and certainly an asset to our team. We are so happy to hear that you appreciate the service that Jeff and our team was able to provide in assisting with your appliance. Have a great rest of your week! The Fred's Team
Great Service and Customer Service of the Tech
ANTOINE - Willowick, OH
The tech explained in detail of the expective service and set the proper expectations of the time it will take to complete the visit.
Excellent service technician
DEBRA - Wickliffe, OH
Dan is professional, knowledgeable, friendly, polite. I have always been most satisfied with Fred's services and technicians. It is an efficient, well-run professional business.
Great customer service
STEVE - Wickliffe, OH
Dan the tech from Fred’s was excellent. Provided great service, was on time and educated the customer while fixing the issue!! Very professional!!
Response from Fred's Appliance Service:
Hi Steve, Thanks for sharing! We are happy to hear that Dan not only provided great service but also was able to share some information about your appliance repair. We hope you have a great rest of your week! The Fred's Team
WILLIAM - Wickliffe, OH
WRB322DMBM00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 74 degrees, freezer section temperature at 73 degrees, No frost pattern on evaporator, evaporator fan is running, compressor and condenser fan are running, found visible leak at factory brazed steel to copper connection to condenser, repaired, installed new filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890124, 1 W10899121, and 1 WPW10143759 (DRIER)
GTDP490GD0WS GE DRYER Found belt broken. Needs belt also. ordrng 1 WE12M29 (BELT)
WHIRLPOOL REFRIGERATOR WRF560SEYM02 Installed new parts both fridge doors had dents did not find the dance until we remove the plastic ; ordrng 1 LW10413519 (dor-fip ms) and 1 LW10557493 (dor-fip) and 1 WPW10481433 (BADGE), schdld next appmnt for 7/13 FRI !,
WHIRLPOOL REFRIGERATOR GD5NHAXS00 The unit was plugged in but the unit was off. I am plug the fridge I check the outlet for power outlet had power. I plug the machine back in it turned on evaporator frosted over and it started to cool unit tested good. I could not find an issue; , Job Compltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.