Appliance Repair in Willoughby, Ohio

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Local Reviews
for Willoughby, Willoughby Hills, OH

Rated 4.8 out of 5 stars based on 53 customer reviews

Map of Willoughby Hills, OH

Jihn





Map of Willoughby Hills, OH

Jeff




Professional prompt knowledgeable


Map of Willoughby, OH

Friendly and knew what they were doing





Map of Willoughby Hills, OH

Whirlpool Dishwasher





Map of Willoughby, OH

Timely and competent servicr




The labor cost (above the service call price) was higher than expected and never mentioned by home office ahead of time...the technician was excellent


Map of Willoughby, OH

Problem Persists




My husband says the gentlemen who helped was very nice, but sadly the problem we were having is still happening the day after the technician came out.


Response from Fred's Appliance Service:

Hi Laura, We are so sorry to hear that you are still having some troubles! We would be happy to send a technician out to take another look. Since your unit is still under warranty, you will need to reach out the manufacturer directly to schedule the appointment. I just gave you a call and left a message with the details. However, if you have any questions at all for us, you can reach us at 1-888-45-FREDS. Thank you, The Fred's Team


Map of Willoughby, OH

Good




Didn’t really have the right parts or know what the real issues were at first but it all got figured out and our microwave is fixed


Response from Fred's Appliance Service:

Hi Nick, Thank you for taking the time to submit your review. We do our best to get as many appliances repaired on the first trip as possible, so we carry a large stock of parts in our trucks. Unfortunately, we cannot carry everything so sometimes we do need to order parts and come back for another visit. We are glad you are all taken care of! Have a great weekend! The Fred's Team


Map of Willoughby, OH

Very professional fast & friendly service





Map of Willoughby, OH

Ernie & Mary Halal




The fella you sent to us could not have been nicer.


Map of Willoughby Hills, OH

Excellent Service




Brian provided a thorough and informative assessment of the problems with our washing machine. He was cordial, diligent, and knowledgeable.


Prompt, professional service




Brian provided great service and was very thorough. He explained the problem very well and answered all our questions.


Best Service I Ever Had!




Jeff was terrific. He explained the problem, which was too much detergent and fabric softener. Here I thought I was using the least amount of what the detergent mfgr. said to use and it was still too much. Thanks to Jeff for explaining everything and I will take his advice as to the amount to be used. In fact, I am going to switch to the detergent Pods as suggested by Jeff. Jeff and Fred's Appliance gets a AAA+ from me.


Response from Fred's Appliance Service:

Carol, We really appreciate you taking the time to share you experience with us. We are so happy to hear that Jeff provided such great service for you! While we hope your appliances stay in good working condition, if you ever need us we are just a phone call away 1-888-45-FREDS Have a fantastic weekend! The Fred's Team


Great service




Jeff was very helpful and full of information.


GOOD FRIENDLY SERVICE





Home washer repair




Impressed with Jeff Merit


Great service




Knowledgeable and efficient


First Class Service




Jeff did a great job servicing my double wall oven. He was knowledgeable and very professional.


Service Review





Great Service!





Service guy was great, knew what he was doing




The service was prompt and on time, unfortunately I cannot give good reviews to the appliance itself, a Maytag dryer. Bought it in Jan 2018 and this was the second service call already


Very satisfied




On time, very professional


Great service an on time




Very clean cut and ask questions and amazingly waited for me to stop talking.then he explained how to best use product for longevity of machine plus, care of it.


Response from Fred's Appliance Service:

Hi Darrel, Thank you for submitting your review! We are happy to hear that you had such a great experience and that your technician was patient and informative. Always feel free to reach out should you have any questions about your machine! Have a great week! The Fred's Team


Great Service. Corina was very knowledgeable and customer frendly.





Outstanding Service




Fred's appliance was polite, personable and professional from the start. The customer care team answering the phone could not have done a better job. The repair tech, Corina was awesome. She was neat and clean and quickly diagnosed and resolved our issues with our brand new refridgerator.


Response from Fred's Appliance Service:

Hi Mona, Thank you so much for taking the time to submit your review and feedback. We've got a great team here at Fred's, from the office to the field techs, and we are glad you had such a great experience. Happy to hear that Corina did an efficient job at getting your refrigerator running again. Have a great weekend! The Fred's Team


Denise




Fast and great service


Jeff M.

Jeff M.

RANGE WHIRLPOOL WFC310S0ES1 Thermal fuse bracket was broken the metal terminals came in contact with the cabinet short of the control out; ordrng 1 W11122531 (CONTROL ) and 1 WP3196548 (THERMO )

Near Bishop Park Dr, Willoughby Hills, OH 44092
Corey L.

Corey L.

FREEZER WHIRLPOOL WZC3122DW01 "Customer complaint rattling noise is back, compressor is rattling on sheet metal it’s attached too, replaced one rubber boot, no rattling now, rattling should be rectified"

Near Sherbrooke Valley Ct, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

DRYER ELE WHIRLPOOL WED7000DW1 Installed new part unit op tested good

Near Tamarac Blvd, Willoughby, OH 44094
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDT730PAHV0 "Cust showed pop, sent pic. CC that the unit is dead. Checked power to control, 0 volts. Found the wires coming from the plug to the control are melted and burnt. Reconnected the wires. Optest ok."

Near Eagle Rd, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KSSS48QMX03 "The unit is turning off and back on repeatedly. The unit needs new controls this is a two-man job this is a 48 inch built-in refrigerator needs to be removed from the wall to access the controls they are hidden not accessible ; ordrng 1 W10818296 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Michelle Ct, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

WASHER MAYTAG MVWB765FW2 Installed new part unit op tested good

Near Bunker Ln, Willoughby, OH 44094
Jeff M.

Jeff M.

OTR MICROWAVE WHIRLPOOL WMH32519HZ1 Installed new part unit op tested good

Near Oakridge Dr, Willoughby, OH 44094
Jeff M.

Jeff M.

DRYER ELE WHIRLPOOL WED7000DW1 Part is not here reorder ; ordrng 1 279816 (thermal cut off hi)

Near Tamarac Blvd, Willoughby, OH 44094
Jeff M.

Jeff M.

RANGE KITCHENAID KSGG700ESS The unit is a gas oven I tested each key and all the functions the unit has op tested good

Near Euclid Ave, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT311FZD00 The evap fan failed installed new part unit op tested good ; used 1 WP2315539 (MOTOR-EVAP) from stock

Near Joseph St, Willoughby, OH 44094
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Cc of no cool consulted with senior tech who was also on site with me Found uv dye leaking from cabinet on condenser line pooling at bottom of fridge Called Techline they are sending unit over for review None repairable Sr#7723204679; saved tckt

Near Bretton Ct, Willoughby, OH 44094
Jeff M.

Jeff M.

WASHER MAYTAG MVWB765FW2 "Before installed new control I put in diagnostics to Basically re-diagnose make sure I was right. And now the lock is not locking. I asked the customer if she’s ever experienced a locking issue she told me no. The old control has no codes determining a locking issue so I installed the new control. There is still a locking issue I installed the old control there is still a locking issue no codes. I have the old control in the machine I need to order a new lock and I will install both parts on the returning visit; ordrng 1 W10810403 (LOCK), used 1 () from stock"

Near Bunker Ln, Willoughby, OH 44094
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRMF706ESS01 See bm pvr ; saved tckt

Near Bretton Ct, Willoughby, OH 44094
Jeff M.

Jeff M.

OTR MICROWAVE WHIRLPOOL WMH32519HZ1 The unit has blown 3 light bulbs the unit needs a new light housing and light bulb ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (housng-lmp)

Near Oakridge Dr, Willoughby, OH 44094
Brian M.

Brian M.

REFRIGERATOR MAYTAG MRT118FFFH01 Cc of unit condensing in fridge Found unit to be in garage and unit set to high cool Advised customer to adjust temps and not to put things on middle top or they may freeze Fridge is operating normal OP TEST OK

Near Pebblebrook Dr, Willoughby Hills, OH 44094
Arthur V.

Arthur V.

REFRIGERATOR GE GSH25JFXNWW Replaced heater assy. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Shepherds Gln, Willoughby, OH 44094
Jeff M.

Jeff M.

RANGE KITCHENAID KODE500ESS02 The oven was off temp I calibrated the temperature positive 30 on the top and positive 20 on the bottom unit tested good

Near Rivers Edge Dr, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

DRYER GE GTDP490EDWS Cust set up the dry as he would for it to over heat and the unit tested good. The venting is clear. Can’t fin a issue

Near Wildwood Ct, Willoughby, OH 44094
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED7000DW1 "High thermal cut off fuse is open. I have the part unfortunately it was damaged with oil from my hydraulic vacuum pump need the part ordered for the customer and one sent to my house; ordrng 1 279816 (thermal cut off hi), used 1 279816 (CUTOFF) from stock"

Near Tamarac Blvd, Willoughby, OH 44094
Arthur V.

Arthur V.

M/W CONVECTION WHIRLPOOL WMH31017HZ2 Replaced door. Op test good

Near Mentor Ave, Willoughby, OH 44094
Arthur V.

Arthur V.

REFRIGERATOR GE GSH25JFXNWW "Found heater open and needs replaced. Labor is for a defrosted unit. 4 Customer to defrost before we arrive. ; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Shepherds Gln, Willoughby, OH 44094
Corina B.

Corina B.

DRYER MAYTAG MDE9306AYW "CC that there is a squeaky noise when you start the unit. Found the pulley is squealing. Will need a new pulley. Called SM to order parts. ; ordrng 1 WP6-3700340 (bearing 1652), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Tamarac Blvd, Willoughby, OH 44094
Chad  P.

Chad P.

COOK TOP JENN-AIR JES9900BAB Installed cooktop and switch. Burner tested good on both high and low. Office to please refund cost of burner.

Near W Miller Dr, Willoughby Hills, OH 44092
Corina B.

Corina B.

WASHER MAYTAG LAT8406AAE "CC that the unit shakes I. A spin. Found the glides are worn and the belt is loose. Will need a new glide and belt. Called SM to order parts. Cust does not want to repair, until a later date) (did not charge shipping due to her having a dryer getting parts shipped to her)"

Near Tamarac Blvd, Willoughby, OH 44094
Jeff M.

Jeff M.

WASHER MAYTAG MVWB765FW2 The unit has a lock rotor code I cleared the code ran a load calibration unit tested good. Same issue as before the unit needs a control ; ordrng 1 W11195970 (CONTROL )

Near Bunker Ln, Willoughby, OH 44094
Corina B.

Corina B.

DRYER WHIRLPOOL WED7990FW0 Replaced the panel. Optest ok.

Near Mentor Ave, Willoughby, OH 44094
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good

Near Mentor Ave, Willoughby, OH 44094
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Evacuated refrigerant Installed evap and drier Pulled 28 vac for 20 Filled with 6.0oz of r134a Frost pattern shown Advised to let cool for 48 hours

Near Bretton Ct, Willoughby, OH 44094
Chad  P.

Chad P.

COOK TOP JENN-AIR JES9900BAB Picked up phone

Near W Miller Dr, Willoughby Hills, OH 44092
Chad  P.

Chad P.

COOK TOP JENN-AIR JES9900BAB "Found switch shorted for fr burner. Burner not working. Switch sending power but buzzing and has black film all over it from the short. Cooktop cracked. Cust wants all replaced. ; ordrng 1 W10204939 (cooktop) and 1 W10823724 (ELEMENT, 164.38) and 1 WPW10185286 (SWITCH, 85.21), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near W Miller Dr, Willoughby Hills, OH 44092
Brian M.

Brian M.

M/W CONVECTION WHIRLPOOL WMH31017HZ0 Installed mag and transformer OP TEST OK

Near Mentor Ave, Willoughby, OH 44094
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Called whirlpool Advised to change the freezer door Sr #7723120512; ordrng 1 LW10691266 (dor-fip)

Near Pebblebrook Dr, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 The issue resolved itself. I took the back wall out what ice did form melted on its own

Near Mentor Ave, Willoughby, OH 44094
Arthur V.

Arthur V.

RANGE WHIRLPOOL WFG231LVS0 Customer getting a f2 error has been happening 5 times in the last month F2 stands for stuck key. The fact that it is happening frequently means unit needs a control e. Cust to call back if repair is wanted

Near Wells Fleet Cir, Willoughby, OH 44094