Appliance Repair in Willoughby, Ohio

Local Reviews
for Willoughby, Willoughby Hills, OH

Rated 5.0 out of 5 stars based on 13 customer reviews

Map of Willoughby, OH

Great service!




Tech was knowledgeable and explained situation clearly.


Map of Willoughby, OH

Martina




The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!


Map of Willoughby Hills, OH

extremely professional, knowledgeable! wonderful customer service skills!




Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!


Map of Willoughby, OH

Carol





Map of Willoughby Hills, OH

a quick anad easy fix





Jeff M.

Jeff M.

MVWC565FW0 MAYTAG WASHER Upon my arrival I found that the lock mechanism was missing but the wires were there it appears the lock was cut. The person who is there did not let me know the parts where delivered. I install the lock from truck stock unit tested good I have the control for return I’m using the lock that was delivered to refresh my truck stock.; Job Cmpltd,

Near River Rd, Willoughby Hills, OH 44094
Corina B.

Corina B.

MHW3505FW0 WHIRLPOOL WASHER CC that the clothes are coming out wet and has a noise. Cust only wash 1 sweater or 2 at a time. Threw 6 bath towels on a normal load and a drain and spin. Running as designed. Advised cust to run move then 1 article of clothing. Optest ok. ; Job Cmpltd

Near Sherwood Ln, Willoughby Hills, OH 44094
Dan H.

Dan H.

WGD6600VW1 WHIRLPOOL DRYER Customer complaint that unit is not starting, confirmed, found idler pulley broken and off belt, unit needs new idler pulley, installed new idler pulley, op test good ; used 1 279640 (PULLEY-IDLER) Job Cmpltd

Near Maplegrove Rd, Willoughby Hills, OH 44094
Benjamin B.

Benjamin B.

WW2780W JENNAIR WALL OVEN Found bottom off just turning off element is ok 28 ohms oven probe at 1093 and thermal fuse ok left relay board is for bottom oven bake and relay is stuck. Board is no longer available. Did nation wide search v and v shows one cust going to shop a little since unit is 24 years old but we might try and find part if they call bac

Near Ridge Rd, Willoughby, OH 44094

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.


Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

kathy myers
kathy myers

5 out of 5 stars

posted 1 month ago

I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.