Appliance Repair in Willoughby, Ohio
We're often in your area providing in home appliance service. See all of our customer love below.
We're looking forward to servicing your family's appliance needs!
-The Fred's Team
Local Reviews
for Willoughby, Willoughby Hills, OH
Powered by Fluid LOCALGreat service, very knowledgeable and repectful
Frank - Willoughby, OH
Great Service
Carl - Willoughby Hills, OH
Superior Tec.
Super service
Lisa - Willoughby Hills, OH
The technicians are always professional, knowledgeable and honest. I wouldn’t call anyone else!
Courteous and professional service.
Dalia - Willoughby, OH
Jeff was prompt and efficient and resolved our refrigerator lighting issue.
Thanksgiving Thanks!
Lynn - Willoughby Hills, OH
Even though my oven was working when Corina came (after 4 days of not working of course!), she spent the time to determine possible causes, ordered parts to correct those issues (I was able to return what wasn’t needed), and came back in time to correct the issue the day before Thanksgiving. I gave “pricing” an average rating as I have no idea whether the parts/labor were priced high or low. My husband is pretty handy and generally can identify and correct mechanical issues.
Great Service!
Carol - Willoughby Hills, OH
Our technician, Joe, gave us great service and customer service (I had Maddie twice) was very good and helpful.
Excellent Service Again!
Carol - Willoughby Hills, OH
Joe gives excellent service. He is very personable, efficient and does an excellent job. Fred's Appliance certainly knows how to train their people not only to do an excellent job, but to be very customer oriented.
Great Service!
Wegie Mom - Willoughby Hills, OH
Always have great service from Fred's Appliance. Joe and all the other technicians we have dealt with are courteous and do everything they can to resolve your problem. I would highly recommend Fred's to all my family and friends.
Great Service!!
Donna - Willoughby, OH
Very pleased with the service and Joe was very professional and polite. He is an asset to your company. Thank you.
Great service!
Dawn - Willoughby, OH
Great Service
Maria - Willoughby, OH
Thanks for fixing our dryer quickly and efficiently!
Ms
Laurie - Willoughby Hills, OH
Jeff was great .
Awesome repairman
Donald - Willoughby, OH
After an online stove purchase arrived with a bad burner, the manufacturer sent out Fred's to make repairs. Repairman was clean, focused and replaced the burner quickly. He even took a few minutes to explain how the new oven worked since the controls were different from my last one. Fred's kept me well informed about when parts and service would be provided.
Quick & Easy!
T Dip - Willoughby Hills, OH
Great customer service. Easy to set up an appt. technician arrives when they tell you & explains what they are doing! My GE washer has a particular way it needs to be fixed & Jeff gets it.. he’s done quickly and it all works fine again!
Great service, very knowledgeable and repectful
Frank - Willoughby, OH
Trust worthy and professional
Lisa - Willoughby Hills, OH
Highly professional service, and trust worthy company. They know what their doing!
Mark - Willoughby, OH
Perfect! Seamless! Flawless! Need I say more? Simple convenient painless...professional prompt pleasant
Washer
Laurie - Willoughby Hills, OH
Jason was great, friendly, knowledgeable and efficient
Great service! Problem fixed!!
Larry - Willoughby, OH
Great service
Debra - Willoughby, OH
Service man was great
Charlene
Charlene - Willoughby, OH
Quick response to request, status updates, on time, fixed issues. Couldn’t ask for more. Covered by warranty extension.
Exceptional service!
Mike - Willoughby, OH
Jason and the team provided outstanding service and exceeded my expectations!
Fixed it two appts. Awful scheduling. Could care less about my work schedule.
Susan - Willoughby, OH
Technician was courteous. Needed to order part. Was able to repair. I am in last two weeks of school and had to take two days off to accommodate your scheduling. That’s ridiculous. Scheduler was unable to give me an appt rather a range and scheduled at I time I had told them I could not do. For that reason I am not happy.
Response from Fred's Appliance Service:
Hi Susan, We appreciate you for sharing your feedback with us! No doubt, scheduling is one of the most difficult elements of our operation. We need to consider lots of things: traffic, distance from home to home, a logical and environmentally friendly route, and the length of time to repair and/or diagnose a unit. Because of all of these factors, we've found that offering 3-hour time frames allows us to consider all factors while being respectful of your time. Additionally, we carry all of the most frequently used parts on our trucks in hopes that we can repair the appliance during the first trip - we're sorry to hear that wasn't the case for you! We are always striving to improve our scheduling and we will certainly take your experience into consideration during our next improvement meeting. Thank you! The Fred's Team
Katrinka
Katrinka - Willoughby Hills, OH
Great experience from start to finish
Broken ice maker
Dale - Willoughby Hills, OH
The ice maker is still not working properly. It’s hardly making ice when it used to keep the bin full. They said there was nothing wrong with it, I know it’s not working right.
Response from Fred's Appliance Service:
Hi Dale, We are sorry to hear that your ice maker isn't working! We will be happy to come out and take another look. Someone from our team will be calling you shortly! Thanks and have a great weekend! The Fred's Team
Corina B.
REFRIGERATOR KITCHENAID KRMF706ESS01 CC that the unit is not making ice. Ff 40 Fz 32. Checked the ff evap and compressor. Found a leak on the compressor. Will need a new compressor. Cust called kitchenaid and part is still covered under the warranty. ; ordrng 1 W10832994 (compressor)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new part unit op tested good
Corey L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint wheel broke and handle scratched, confirmed, replaced with parts sent, op test good"
Arthur V.
DRYER WHIRLPOOL WED4815EW Found loose connection at motor causing issue. (Harness not properly seated. Secured. Op test good
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 The trim piece for the display in the door. the diameter of the hole is so small a standard size tool cannot fit inside of it. the screw cannot be removed and most of the dispenser has to be ordered. I took pics ; ordrng 1 W10819058 (shield) and 1 W10853387 (pad) and 1 WPW10402180 (trim)
Corina B.
WASHER WHIRLPOOL WFW8300SW05 CC that there is a rattling noise in between the tub and basket. When spinning the basket the spider is rattling. Will need a new tubs and basket.
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed ice maker, ran manual harvest test, ice maker indexed and filled mold with water. Op test good."
Jason N.
WASHER WHIRLPOOL MHW5630HW0 Installed new dispenser and drawer. Op test good.
Jason N.
WASHER MAYTAG MVWX655DW0 Cc unit not agitating Customer states he called whirlpool about this and has an extended warranty.Found washplate loose. Removed and found spines worn down. Unit needs washplate.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
Jason N.
REFRIGERATOR WHIRLPOOL WRS311SDHT01 "Cc unit doors not alignedLeveled doors and cabinet. Customer satisfied, op test good."
Jeff M.
WASHER WHIRLPOOL WFW6620HC0 Installed new part unit op tested good
Dan H.
REFRIGERATOR WHIRLPOOL ED5FHAXVS "Customer complaint that unit is not dispensing ice, found ice lever missing switch, adjusted, op test good"
Joe O.
FREEZER WHIRLPOOL WZF79R20DW03 "Cc: over temp light came on and unit thawed, leaking under unitFound temps in unit at 10 degrees. Found drain clear. Unit has good frost pattern. Entered diagnostics. unit is cooling, Defrost is working. Could not duplicate issue. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL ED5FHAXVS Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL MHW5630HW0 the screws in the soap dispenser are stripped out and rusted needs the dispenser n screws; ordrng 1 W11316600 (drawer)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Icemaker is consistently cycling not filling needs new icemaker; ordrng 1 WPW10300024 (icemaker)
Jason N.
DRYER WHIRLPOOL WED9270XW0 "Cc unit not heating Checked all thermals, and element. Found element open. Unit needs element. Customer not repairing at this time."
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ I plug the unit in the compressor kicked on sounded normal. I walked around the store for about 15-20 minutes came back the unit is working just fine.
Jeff M.
WASHER WHIRLPOOL WFW6620HC0 The unit is leaking because there’s a hole in the gasket. The inner door appears to have some massive gouges.; ordrng 1 W11314648 (bellow) and 1 W11316777 (INNER DOOR )
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Lock failed. Installed new part unit op tested good ; used 1 W11307244 (DOOR LOCK) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL ED5FHAXVS Mar-cone look up was incorrect. I went to ServiceMatters pulled the correct part number and put it into Marcone came up with a different part altogether this one is the correct part number; ordrng 1 W10728484 (cntrl-elec)
Arthur V.
WASHER WHIRLPOOL WTW4850HW1 Used actual goods issue date for pop. Cycled unit with Customer load inside. (1 mattress cover). Advised cust how this washer needs to be loaded. Also advised customer to only use HE detergent Customer very unhappy with these new units. Customer was holding switch in by hand so he could see it wash. Advised customer that the switch will not work correct by holding switch in by hand. Cleared error code for door lock.
Joe O.
RANGE GE CGS986SEL1SS Cc: not heatingFound igniter weak. Replaced igniter. Ran test bake. Op test ok; used 1 12400035 (IGNITER5299) from stock
Joe O.
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc: no power, will not fillApplied power, tested unit. Unit functioning as designed. Op test ok"
Jeff M.
WASHER MAYTAG MVWX655DW1 Part was not needed customer Was just concerned with machine that feeling with a lot of water but explain to her this is a high-efficiency machine and this is how it works
Jeff M.
REFRIGERATOR WHIRLPOOL ED5FHAXVS Switch brackets broke and needs replaced; ordrng 1 WP2180226 (bracket)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 The units op tested good the issue the customer is experiencing is when he closes the fridge door of the freezer door pops open I explain to them that is the air pressure changing inside the cabinet and it has to escape so escapes through the freezer door and vice versa. Unit tested good I also told him because the units in the garage to expect cooling issues as it gets cold
Corina B.
RANGE KITCHENAID KEBS109BBL00 "CC that the oven probe sensor came back on. Ran diag no errors. Checked the oven sensor 63k ohms. Sanded the cabinet 63k ohms. Checked to see if the probe is shorted, not shorted. Will need the meat probe sensor. Called BJ not having cust pay for the part; ordrng 1 8186589 (jack-probe)"
Jason N.
DISHWASHER KITCHENAID KDTM354DSS5 "Installed pump and motor assembly. Ran wash test then cancel drain. No leaks, op test good."
Joe O.
WASHER MAYTAG MHW5630HC0 Installed control and water valve. Ran test cycle. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Cc: no interior lightsFound led light board receiving power, not not functioning. Need led lights."
Jeff M.
WASHER MAYTAG MHW6630HC0 The water valve at the wall is leaking
Jason N.
DRYER MAYTAG MEDE200XW1 "Cc unit making noise when runningConfirmed squealing noise from belt pulley. Replaced using truck stock dryer repair kit. Operation test good, no abnormal sounds.; used 1 4392067 (DRYER REPAIR KIT) from stock"