Appliance Repair in Willoughby, Ohio
for Willoughby, Willoughby Hills, OH
STEPHANIE - Willoughby, OH
Tech was knowledgeable and explained situation clearly.
ANDREW - Willoughby, OH
The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!
extremely professional, knowledgeable! wonderful customer service skills!
JOSEPH - Willoughby Hills, OH
Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!
WILLIAM - Willoughby, OH
a quick anad easy fix
jean - Willoughby Hills, OH
MVWC565FW0 MAYTAG WASHER Upon my arrival I found that the lock mechanism was missing but the wires were there it appears the lock was cut. The person who is there did not let me know the parts where delivered. I install the lock from truck stock unit tested good I have the control for return I’m using the lock that was delivered to refresh my truck stock.; Job Cmpltd,
MHW3505FW0 WHIRLPOOL WASHER CC that the clothes are coming out wet and has a noise. Cust only wash 1 sweater or 2 at a time. Threw 6 bath towels on a normal load and a drain and spin. Running as designed. Advised cust to run move then 1 article of clothing. Optest ok. ; Job Cmpltd
WGD6600VW1 WHIRLPOOL DRYER Customer complaint that unit is not starting, confirmed, found idler pulley broken and off belt, unit needs new idler pulley, installed new idler pulley, op test good ; used 1 279640 (PULLEY-IDLER) Job Cmpltd
WW2780W JENNAIR WALL OVEN Found bottom off just turning off element is ok 28 ohms oven probe at 1093 and thermal fuse ok left relay board is for bottom oven bake and relay is stuck. Board is no longer available. Did nation wide search v and v shows one cust going to shop a little since unit is 24 years old but we might try and find part if they call bac
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.