Appliance Repair in Willoughby, Ohio
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Local Reviews
for Willoughby, Willoughby Hills, OH
Powered by Fluid LOCALGreat service, very knowledgeable and repectful
Frank - Willoughby, OH
Trust worthy and professional
Lisa - Willoughby Hills, OH
Highly professional service, and trust worthy company. They know what their doing!
Mark - Willoughby, OH
Perfect! Seamless! Flawless! Need I say more? Simple convenient painless...professional prompt pleasant
Washer
Laurie - Willoughby Hills, OH
Jason was great, friendly, knowledgeable and efficient
Great service! Problem fixed!!
Larry - Willoughby, OH
Great service
Debra - Willoughby, OH
Service man was great
Charlene
Charlene - Willoughby, OH
Quick response to request, status updates, on time, fixed issues. Couldn’t ask for more. Covered by warranty extension.
Exceptional service!
Mike - Willoughby, OH
Jason and the team provided outstanding service and exceeded my expectations!
Fixed it two appts. Awful scheduling. Could care less about my work schedule.
Susan - Willoughby, OH
Technician was courteous. Needed to order part. Was able to repair. I am in last two weeks of school and had to take two days off to accommodate your scheduling. That’s ridiculous. Scheduler was unable to give me an appt rather a range and scheduled at I time I had told them I could not do. For that reason I am not happy.
Response from Fred's Appliance Service:
Hi Susan, We appreciate you for sharing your feedback with us! No doubt, scheduling is one of the most difficult elements of our operation. We need to consider lots of things: traffic, distance from home to home, a logical and environmentally friendly route, and the length of time to repair and/or diagnose a unit. Because of all of these factors, we've found that offering 3-hour time frames allows us to consider all factors while being respectful of your time. Additionally, we carry all of the most frequently used parts on our trucks in hopes that we can repair the appliance during the first trip - we're sorry to hear that wasn't the case for you! We are always striving to improve our scheduling and we will certainly take your experience into consideration during our next improvement meeting. Thank you! The Fred's Team
Katrinka
Katrinka - Willoughby Hills, OH
Great experience from start to finish
Broken ice maker
Dale - Willoughby Hills, OH
The ice maker is still not working properly. It’s hardly making ice when it used to keep the bin full. They said there was nothing wrong with it, I know it’s not working right.
Response from Fred's Appliance Service:
Hi Dale, We are sorry to hear that your ice maker isn't working! We will be happy to come out and take another look. Someone from our team will be calling you shortly! Thanks and have a great weekend! The Fred's Team
service man jeff very good
Brian - Willoughby, OH
Quick and reliable service!
Sue - Willoughby, OH
I’ve had them out several times due to a faulty Whirlpool refrigerator that is still under warranty. I’ve experienced excellent customer service each time they’ve come out. I would definitely recommend them.
On time service
Sharon - Willoughby Hills, OH
Warranty service
Laura - Willoughby, OH
You are very prompt, efficient and organized.
Good Service
Diane - Willoughby, OH
Great Service But Expensive
Lois/Donald - Willoughby Hills, OH
Response from Fred's Appliance Service:
Hello Lois and Donald! Thanks for sharing your feedback with us. We are happy to hear that you received 5 star service. We frequently evaluate our pricing structure to ensure that it is competitive within the industry and allows us to continue to provide 5 star service! We will certainly consider your feedback during our next review. Have a great week! Thanks! The Fred's Team
Frig
Herb - Willoughby Hills, OH
Awesome service!
Craig - Willoughby, OH
Clicking Sound from Fridge
William - Willoughby Hills, OH
Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.
great service
Richard - Willoughby, OH
our washing machine was diagnosed quickly & correctly
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
service technician
Laura - Willoughby, OH
He was prompt with his appointment and definitely knows what he's doing.
Refrigerator is not operational after service.
William - Willoughby, OH
Still searching for a repair.
Response from Fred's Appliance Service:
Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team
great service
Laura - Willoughby, OH
Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty
Nicholas F.
MICROWAVE KITCHENAID KMBS104ESS02 Cc microwave is not heating confirmed.unit is only pulling .9 amps from wall.unit need new switches; ordrng 1 W10211972 (switch)
Corina B.
FREEZER GE TPX24BIBBWW CC that the unit is not cooling. Found the start relay wire not connected. Tighten the wire to the start relay. Waited 10 minutes unit is cooling. Optest ok.
Jason N.
REFRIGERATOR WHIRLPOOL MFI2665XEM7 "Recovered refrigerant, installed new compressor, brought system down to 29in/hg vacuum for 15 min. Shut off, watched gauges for any change, no change. Charged system with 5.5oz of r134a. Frost pattern starting, good heat on condenser. Advised customer to allow 24-36hrs. To allow unit to cool to desired temperature before restocking."
Joe O.
REFRIGERATOR FRIGIDAIRE FGHN2866PF4A "Installed control, thermistor, and thermostatOp test ok"
Joe O.
REFRIGERATOR AMANA ARS9168AW0 Customer wanted Freon removed so he can dispose of the refrigerator(not cooling). Recovered 1.6 oz of refrigerant.Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cc unit not dispensing ice or waterConfirmed unit no dispense. Checked door switches, found Lh door with a large concave warp in plastic inner liner, not contacting door switch enough. Added shim to liner. Retested dispense of ice and water, both dispense good. Op test good."
Jason N.
DISHWASHER GE GSD2300R20WW "Cc unit leaving water in bottomCleaned drain hose connector at garbage disposal, lot of gunk buildup. Removed drain filter housing and strainer, lot of dried detergent buildup and food debris. Pulled drain pump, checked condition. Advised customer a small amount of water standing is normal. Also advised to run a clean cycle with 2c of white vinegar."
Dan H.
DISHWASHER GE GSD2300R20WW "Customer complaint that unit is filled with water, found unit not draining, drain hose clear, drain pump is making rattling noises and sometimes just humming, no debris found in drain pump housing, unit needs new pump assembly, customer does not want repair ; ordrng 1 WD26X10013 (motor/pump assy 258.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR FRIGIDAIRE FGHN2866PF4A "Cc: frost build up in rear of freezer/high temps in ff section/interior lights went outCustomer states the interior lighting went out until power was cycled off then onFound temps in ff section at 46 degrees and freezer at 11 degrees. Found evaporator covered in frost. Entered diagnostics, put unit into manual defrost. Unit entered defrost.Need control, evap thermistor And bi metal; ordrng 1 5304504032 (board-main power) and 1 808062701 (thermostat) and 1 808137001 (thermistor)"
Arthur V.
DRYER MAYTAG MEDC215EW1 Replaced timer. Op test good. Timer is advancing
Joe O.
WASHER WHIRLPOOL WFW75HEFW0 "Cc: odor at end of cycleRan quick testCould not duplicate smell, did see a drain right next to the washer and it’s connected to the same pipes for all the drains.Op test ok"
Dan H.
WASHER WHIRLPOOL WTW6400SW0 "Installed new suspension rods, op test good"
Corina B.
FREEZER GE TPX24BIBBWW "Recovered refrigerant, replaced compressor and drier, pulled 28”vac w/ pump, watched, good, charged 5.25oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed the switch unit tested bad to check the wiring diagram the switch plugs into the P2 connector on the main control board needs a new main control; ordrng 1 W10843055 (CONTROL )
Jason N.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Cc unit not making iceRan test 15 in diagnostics, ice bin optics check good, reading bin empty.Jumped t to h on ice maker, ice maker will not index. Unit needs ice maker.; ordrng 1 8201515 (i/m module assy) and 1 WP2321258 (bimetl-def)"
Jason N.
REFRIGERATOR GE PSHS9PGZBCSS "Cc unit dispenser leakingCustomers stated unit is leaking underneath when trying to dispense water. Found water line running to door broken. Cut back water line slightly to get good surface and reconnected using truck stock John guest 5/16 connector. Tested dispense, op test good.; used 1 WR02X11330 (5/16 UNION) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL MFI2665XEM7 "Cc unit not coolingConfirmed 55 degrees in Ff, 50 degrees in freezer, checked frost pattern, no pattern, compressor running. Used piercing valve on suction line, installed gauge, low side reading 50 psi. Compressor is bad, unit needs compressor. Compressor covered under 10 yr. ; ordrng 1 WPW10507886 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 When the filter is opened and closed it should automatically reset the filter percentage but it is not it’s not registering at the switch is opening or closing needs a new switch; ordrng 1 WPC3680310 (FILTER SWITCH )
Arthur V.
FREEZER GE TPX24BIBBWW "Found compressor seized. Needs compressor. Sealed system tech. Extra time ; ordrng 1 WR87X10226 (ref comp kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER WHIRLPOOL WTW6400SW0 "Customer complaint of shaking, found suspension rods worn out, unit needs new suspension rods; ordrng 1 W10820048, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRSC503ESS00 The drain was frozen in the fridge I steamed and cleaned the drain unit tested good
Jason N.
REFRIGERATOR MAYTAG MFT2771XEM0 "Cc unit freezer freezing upCustomer said he replaced gasket. Found evap drain clogged, ice buildup on freezer bottom. Replaced drain tube using p trap style from truck stock. Cleared ice from freezer and steamed out drain pan and drain hole. Op test good.; used 1 W10619951 (TUBE-DRAIN) from stock"
Dan H.
DRYER MAYTAG MEDB835DC4 "Customer complaint that unit is not starting, started normal dry cycle, unit started, unit heated, unable to duplicate the problem , unit is operating as designed"
Arthur V.
DRYER MAYTAG MEDC215EW1 Found 240 volts to timer motor not responding. Needs timer.
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit is accumulating crossed into the freezer sp W10842568 ordering the adapter; ordrng 1 W10864518 (ADAPTOR)
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Found gasket camping at the very bottom of the fridge door I recommended for them to swap the fridge outs with another model
Dan H.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Installed bi metal and cams, op test good"
Arthur V.
DISHWASHER PORT GE GSC3500D35WW Upon arrival unit working properly. Customer having issue starting unit but unit is working properly. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced the gasket and mullion. Optest ok.
Arthur V.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Replaced door that had been previously ordered for this unit. (See pvr). Unit op test good. Reformed seal using heat Door was warped and seal was deformed on original fresh food door. Door was not switched out when customer stated it was. Another employee is taking care of this area now and had the door in his office. Op test good
Dan H.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Customer complaint that unit is not cooling, freezer section temperature at 43 degrees , fresh food section temperature at 66 degrees, evaporator fan is running, compressor and condenser fan are running, found evaporator frozen solid, found bi metal open, also found door closers worn, unit needs new bi metal and door closers; ordrng 1 W10688625 (HARNESS WITH BIMETAL) and 1 W10876198 (cam-door) and 1 W11311685 (CLOSER) and 1 WPW10248011 (cam-door) and 1 WPW10248015 (cam-door)"