Appliance Repair in Willoughby, Ohio
for Willoughby, Willoughby Hills, OH
Michelle - Willoughby, OH
Great service. Technician was prompt, informative, polite and very helpful.
NATALIA - Willoughby, OH
Corey ran about 2 hours late due to another call. I wish a dispatcher would have called to let me know instead of me just waiting around until 7pm. Once he arrived I told him I only had a half hour available and he did everything he could to make sure I was happy and could pick up my child on time .
Response from Fred's Appliance Service:
Hello Natalia! Thank you for your note. Very sorry Corey ran behind. Appliances do get the best of us sometimes. We're glad we were able to connect with you. Thanks again, and we're here to help if needed. Thank you! -The Fred's Team
TIMOTHY - Willoughby, OH
Very good. Employee sent to fix micro wave was very good. Would recommend your service to friends.
DONALD - Willoughby Hills, OH
Jeff was very knowlegable and professional.
Ahead of schedule and completed in one visit!
LANI - Willoughby, OH
JS48PPDBDA Jenn-Air Refrigerator Arrived to find unit not making noise at this time. Cc that it was coming from the freezer area and when they opened the door the noise stopped. Removed ice bucket, ice maker and evap fan cover/light housing. Found ball of ice on the evap fan mount. Removed. No icing on drip tray at this time. Appears unit started to recover on its own. Advised to use as normal. If issues continue unit can be shut down with the master power switch behind the access panel and with the doors left open defrost the unit for 24 hrs. Towels should be placed in freezer section to soak op only run off. ; Job Cmpltd
WHIRLPOOL MICROWAVE WMH32519FZ0 Customers install three light bulbs in they blown within months. Ordering a new light bulb housing in light bulb; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (housng-lmp), schdld next appmnt for 4/18 WED 8-12
GC3HAXVS02 WHIRLPOOL REFRIGERATOR Cc that bad smell coming from fridge did not find anything out of the ordinary Advised on products to draw smell out of fridge ; Job Cmpltd
GU2500XTPQ7 WHIRLPOOL DISHWASHER Replaced the parts listed. Optest ok. ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.