Appliance Repair in Willoughby, Ohio
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for Willoughby, Willoughby Hills, OH
Lynn - Willoughby Hills, OH
Even though my oven was working when Corina came (after 4 days of not working of course!), she spent the time to determine possible causes, ordered parts to correct those issues (I was able to return what wasn’t needed), and came back in time to correct the issue the day before Thanksgiving. I gave “pricing” an average rating as I have no idea whether the parts/labor were priced high or low. My husband is pretty handy and generally can identify and correct mechanical issues.
Carol - Willoughby Hills, OH
Our technician, Joe, gave us great service and customer service (I had Maddie twice) was very good and helpful.
Excellent Service Again!
Carol - Willoughby Hills, OH
Joe gives excellent service. He is very personable, efficient and does an excellent job. Fred's Appliance certainly knows how to train their people not only to do an excellent job, but to be very customer oriented.
Wegie Mom - Willoughby Hills, OH
Always have great service from Fred's Appliance. Joe and all the other technicians we have dealt with are courteous and do everything they can to resolve your problem. I would highly recommend Fred's to all my family and friends.
Donna - Willoughby, OH
Very pleased with the service and Joe was very professional and polite. He is an asset to your company. Thank you.
Dawn - Willoughby, OH
Maria - Willoughby, OH
Thanks for fixing our dryer quickly and efficiently!
Laurie - Willoughby Hills, OH
Jeff was great .
Donald - Willoughby, OH
After an online stove purchase arrived with a bad burner, the manufacturer sent out Fred's to make repairs. Repairman was clean, focused and replaced the burner quickly. He even took a few minutes to explain how the new oven worked since the controls were different from my last one. Fred's kept me well informed about when parts and service would be provided.
Quick & Easy!
T Dip - Willoughby Hills, OH
Great customer service. Easy to set up an appt. technician arrives when they tell you & explains what they are doing! My GE washer has a particular way it needs to be fixed & Jeff gets it.. he’s done quickly and it all works fine again!
Great service, very knowledgeable and repectful
Frank - Willoughby, OH
Trust worthy and professional
Lisa - Willoughby Hills, OH
Highly professional service, and trust worthy company. They know what their doing!
Mark - Willoughby, OH
Perfect! Seamless! Flawless! Need I say more? Simple convenient painless...professional prompt pleasant
Laurie - Willoughby Hills, OH
Jason was great, friendly, knowledgeable and efficient
Great service! Problem fixed!!
Larry - Willoughby, OH
Debra - Willoughby, OH
Service man was great
Charlene - Willoughby, OH
Quick response to request, status updates, on time, fixed issues. Couldn’t ask for more. Covered by warranty extension.
Mike - Willoughby, OH
Jason and the team provided outstanding service and exceeded my expectations!
Fixed it two appts. Awful scheduling. Could care less about my work schedule.
Susan - Willoughby, OH
Technician was courteous. Needed to order part. Was able to repair. I am in last two weeks of school and had to take two days off to accommodate your scheduling. That’s ridiculous. Scheduler was unable to give me an appt rather a range and scheduled at I time I had told them I could not do. For that reason I am not happy.
Response from Fred's Appliance Service:
Hi Susan, We appreciate you for sharing your feedback with us! No doubt, scheduling is one of the most difficult elements of our operation. We need to consider lots of things: traffic, distance from home to home, a logical and environmentally friendly route, and the length of time to repair and/or diagnose a unit. Because of all of these factors, we've found that offering 3-hour time frames allows us to consider all factors while being respectful of your time. Additionally, we carry all of the most frequently used parts on our trucks in hopes that we can repair the appliance during the first trip - we're sorry to hear that wasn't the case for you! We are always striving to improve our scheduling and we will certainly take your experience into consideration during our next improvement meeting. Thank you! The Fred's Team
Katrinka - Willoughby Hills, OH
Great experience from start to finish
Broken ice maker
Dale - Willoughby Hills, OH
The ice maker is still not working properly. It’s hardly making ice when it used to keep the bin full. They said there was nothing wrong with it, I know it’s not working right.
Response from Fred's Appliance Service:
Hi Dale, We are sorry to hear that your ice maker isn't working! We will be happy to come out and take another look. Someone from our team will be calling you shortly! Thanks and have a great weekend! The Fred's Team
service man jeff very good
Brian - Willoughby, OH
Quick and reliable service!
Sue - Willoughby, OH
I’ve had them out several times due to a faulty Whirlpool refrigerator that is still under warranty. I’ve experienced excellent customer service each time they’ve come out. I would definitely recommend them.
On time service
Sharon - Willoughby Hills, OH
Laura - Willoughby, OH
You are very prompt, efficient and organized.
DRYER MAYTAG MEDE200XW1 "Cc unit making noise when runningConfirmed squealing noise from belt pulley. Replaced using truck stock dryer repair kit. Operation test good, no abnormal sounds.; used 1 4392067 (DRYER REPAIR KIT) from stock"
REFRIGERATOR KITCHENAID KRFC704FBS00 "Cust showed pop, sent pic. CC that the unit is not making ice. Found the heater wires are broken, one wire is missing . Will need a new door and ui. ; ordrng 1 W10849516 (dor-fip) and 1 W11039890 (cntrl-elec)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "customer complaint of poor cooling both compartments, temps were 40 in frz and 50 in ff 35 in ice box, poor frost pattern, ran test four, diverter valve passed, unit has a low side leak, Called tl spoke with mark, suggestion checking evap joints with soap, no bubbles forming at joints, ordering ff evap and drier, customer stated third time someone is out for repair and is upset about it; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s"
REFRIGERATOR KITCHENAID KBFS20ECMS00 Cc: not making iceFound temps in ff at 37 degrees and freezer at 02 degrees. Cycled ice maker. Ice maker stuck in continuous loop. Did not call for water. Replaced ice maker. Op test ok ; used 1 W10884390 (ICE MAKER ASSY8239) from stock
WASHER GE GTWN4250D1WS "Cc: Intermittently doing random, start button sticking, not agitatingEntered diagnostics. All functions passed. No error codes. During diagnostics led lights started changing on their own. Start button is sticking, and is pushed in. Tried to pull out the rubber cover on start button but but button is too far in the unit so made it hard to press. Needs control. Customer does not want to repair at this time"
WASHER MAYTAG MHW6630HC0 I wasn’t able to find a leak I think it was coming from the drain hose clamp I readjusted the clamp unit tested good
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new part unit op tested good. Recommended at least 24 hours before it regains proper cooling
WASHER MAYTAG MHW5630HC0 F7e2. Error. Called techline talked to tj. Needs main control. Also needs cold water valve (stripped) ; ordrng 1 W11316256 (valve) and 1 W11322901 (cntrl-elec)
FREEZER UPRIGHT WHIRLPOOL WZF79R20DW03 Installed door. Op test ok
WASHER WHIRLPOOL WTW4816FW2 Found door lock wires cut. 120 v to control no response. Needs control and door lock ; ordrng 1 W11170319 (cntrl-elec) and 1 W11307244 (latch)
DISHWASHER KITCHENAID KDTM354DSS5 "Cc unit not filling or washingRan diagnostics, found codes 6-1 for inlet water low or no fill. Ran diagnostics cycle. Wash pump only humming. Checked run capacitor, checks good. Unit motor is seized. Unit needs wash/assembly. Estimate only, customer not repairing at this time."
RANGE KITCHENAID KEBS109BBL00 "Checked the jack probe, had resistance 53 ohms. Replaced the main control. Brought core back for return and jack probe. Optest ok."
REFRIGERATOR KITCHENAID KRMF706ESS01 Freezer temperature is 25° fridge temperature is 40 the air getting pushed through the icemaker is 35° the units not cold enough to produce ice. I pulled the refrigerator out took the back panel off there’s good heat transfer compressor is running normal it does not appear to be a CFC issue there’s no frost build up on the fresh food evaporator. The unit needs new controls; ordrng 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)
REFRIGERATOR GE TPX24BIBB "Cc unit not working/coolingChecked temps in ff and freezer, ff at 64 degrees, freezer at 25. Found evap frosted over and evap fan not running. Evap fan motor open, unit needs evap fan motor. This part (WR60X10009 )is nla."
DRYER AMANA NGD4655EW2 Installed new part unit op tested good
RANGE KITCHENAID KOSE500EBS04 Installed new part unit op tested good
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed ice maker and fan. Ran ice maker and fan test. Op test ok
REFRIGERATOR KENMORE 253.4472311 "CC that the unit is not cooling. Ff 68*. Found the thermostat is staying off. Tapped the thermostat and unit turned on. Will need a thermostat. Cust is going to install part; ordrng 1 216715500 (temperature control), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new part unit op tested good
RANGE KITCHENAID KOSE500EBS04 As I was looking for the breaker I was unable to find it the customer had addition put on our house we called the electrician he told me it was on a two separate 15 amp breaker‘s. not on a 50 amp double throw. After talking with the electrician explain to the customer it would be better to wait to put new parts into the machine.
RANGE KITCHENAID KEBS109BBL00 "CC the the unit says to remove or insect the probe. Turned oven on several times would turn on. Called t/l Adrian will need oven probe to check the resistant. Will need a probe, control, probe sensor. ; ordrng 1 8186589 (jack-probe) and 1 WP9755542 (probe-meat) and 1 WPW10317343 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE KITCHENAID KOSE500EBS04 The part needs to be re-ordered they sent me a used part the box has been opened the label has been ripped the control wasn’t even in its original packing sleeve it was sitting on top of it. Re-order for a new part; ordrng 1 W11179310 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS00 "Cc unit not making iceRan ice maker diagnostics, found code e2 for motor lost position. Ran motor test and fill test, ice making motor unresponsive. Unit needs ice maker.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10764668 (ice maker)"
WASHER FRIGIDAIRE FFLE3911QW0 Called techline talked to Mike. Went thru diagnostics and all functions were normal. Cleared error codes and reset control Unit only fills past first set of holes in basket
RANGE KITCHENAID KOSE500EBS04 Lights are flickering they will occasionally work and stop working the lights directly plug into the appliance manager main control needs replaced; ordrng 1 W11179310 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS01 The units ice box fan has failed and needs replaced ; ordrng 1 W10846539 (evaporator fan blade)
WASHER WHIRLPOOL WTW5000DW2 CC that the unit will not spin. Found 3 quarters in between the wash plate and basket. Removed the quarters. Ran an agitate and a spin. Optest ok.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed compressor and drier. Did not replace evap, spoke with BJ he stated because the unit still has pressure and the evap is already coated we do not need to replace evap. Put unit into 28 inch vac for 15 mins, recharged with 6.0oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
WASHER MAYTAG MVWB835DW4 "Cc: unit stopped working, won’t run through cycleCustomer stated they use to be able to unplug the unit and plug it back in and it would work again. Found error code f5e1(lid switch fault) ran auto test. Unit did not lock the lid, did not agitate or spin. Attempted manual lock unit would not lock. Ran lid lock tests, test states to replace lid lock and if that don’t work replace control. Replaced lid lock. Ran auto test and calibration. Op test ok ; used 1 W10810403 (LID LATCH) from stock"
WASHER WHIRLPOOL WTW5000DW0 Cc: intermittently not spinningFound error code f5e1(lid switch fault). Ran auto test. Unit is locking and spinning. Ran calibration. Ran drain and spin. Could not duplicate issue. Op test ok
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer complaint fridge is freezing items in deli drawer, temp was 32 in deli drawer and 38 on top, frz 0-2, temps are set at recommended, adjusted temp warmer three degrees, advised customer to to allow 24-48 hrs for temps to settle"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc: not making iceFound temps in ff at 46 degrees and freezer at 20 degrees. Found no stored error codes on ice maker or unit. Found compressor loud. Needs ff evap, compressor and drierParts show under a 5 year parts and labor warranty.; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
DISHWASHER MAYTAG MDB6650AWW "Installed wash pump and seal kit. Ran wash cycle for 10 min, checked for leaks. No leaks present. Canceled drain, checked for leaks. Op test good."
DRYER ROPER RGD4516FW0 Cc: not workingFound loose connection on door switch. Could not test heat as unit is gas and no gas hook up. Op test ok