Appliance Repair in Willoughby, Ohio
Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
Local Reviews
for Willoughby, Willoughby Hills, OH
Powered by Fluid LOCALJihn
John - Willoughby Hills, OH
Jeff
Jeff - Willoughby Hills, OH
Professional prompt knowledgeable
Friendly and knew what they were doing
Mike - Willoughby, OH
Whirlpool Dishwasher
Tony - Willoughby Hills, OH
Timely and competent servicr
Dennis - Willoughby, OH
The labor cost (above the service call price) was higher than expected and never mentioned by home office ahead of time...the technician was excellent
Problem Persists
Laura - Willoughby, OH
My husband says the gentlemen who helped was very nice, but sadly the problem we were having is still happening the day after the technician came out.
Response from Fred's Appliance Service:
Hi Laura, We are so sorry to hear that you are still having some troubles! We would be happy to send a technician out to take another look. Since your unit is still under warranty, you will need to reach out the manufacturer directly to schedule the appointment. I just gave you a call and left a message with the details. However, if you have any questions at all for us, you can reach us at 1-888-45-FREDS. Thank you, The Fred's Team
Good
NICK - Willoughby, OH
Didn’t really have the right parts or know what the real issues were at first but it all got figured out and our microwave is fixed
Response from Fred's Appliance Service:
Hi Nick, Thank you for taking the time to submit your review. We do our best to get as many appliances repaired on the first trip as possible, so we carry a large stock of parts in our trucks. Unfortunately, we cannot carry everything so sometimes we do need to order parts and come back for another visit. We are glad you are all taken care of! Have a great weekend! The Fred's Team
Very professional fast & friendly service
Tron - Willoughby, OH
Ernie & Mary Halal
ernest - Willoughby, OH
The fella you sent to us could not have been nicer.
Excellent Service
Jacob - Willoughby Hills, OH
Brian provided a thorough and informative assessment of the problems with our washing machine. He was cordial, diligent, and knowledgeable.
Prompt, professional service
Helen - Willoughby, OH
Brian provided great service and was very thorough. He explained the problem very well and answered all our questions.
Best Service I Ever Had!
CAROL - Willoughby Hills, OH
Jeff was terrific. He explained the problem, which was too much detergent and fabric softener. Here I thought I was using the least amount of what the detergent mfgr. said to use and it was still too much. Thanks to Jeff for explaining everything and I will take his advice as to the amount to be used. In fact, I am going to switch to the detergent Pods as suggested by Jeff. Jeff and Fred's Appliance gets a AAA+ from me.
Response from Fred's Appliance Service:
Carol, We really appreciate you taking the time to share you experience with us. We are so happy to hear that Jeff provided such great service for you! While we hope your appliances stay in good working condition, if you ever need us we are just a phone call away 1-888-45-FREDS Have a fantastic weekend! The Fred's Team
Great service
BARBARA - Willoughby, OH
Jeff was very helpful and full of information.
GOOD FRIENDLY SERVICE
Frances - Willoughby Hills, OH
Home washer repair
DALE - Willoughby, OH
Impressed with Jeff Merit
Great service
LAURIE - Willoughby Hills, OH
Knowledgeable and efficient
First Class Service
CHRISTINE - Willoughby Hills, OH
Jeff did a great job servicing my double wall oven. He was knowledgeable and very professional.
Service Review
GEORGE - Willoughby, OH
Great Service!
NICOLE - Willoughby Hills, OH
Service guy was great, knew what he was doing
George - Willoughby Hills, OH
The service was prompt and on time, unfortunately I cannot give good reviews to the appliance itself, a Maytag dryer. Bought it in Jan 2018 and this was the second service call already
Very satisfied
DALE - Willoughby, OH
On time, very professional
Great service an on time
DARREL - Willoughby, OH
Very clean cut and ask questions and amazingly waited for me to stop talking.then he explained how to best use product for longevity of machine plus, care of it.
Response from Fred's Appliance Service:
Hi Darrel, Thank you for submitting your review! We are happy to hear that you had such a great experience and that your technician was patient and informative. Always feel free to reach out should you have any questions about your machine! Have a great week! The Fred's Team
Great Service. Corina was very knowledgeable and customer frendly.
Joseph - Willoughby, OH
Outstanding Service
Mona - Willoughby, OH
Fred's appliance was polite, personable and professional from the start. The customer care team answering the phone could not have done a better job. The repair tech, Corina was awesome. She was neat and clean and quickly diagnosed and resolved our issues with our brand new refridgerator.
Response from Fred's Appliance Service:
Hi Mona, Thank you so much for taking the time to submit your review and feedback. We've got a great team here at Fred's, from the office to the field techs, and we are glad you had such a great experience. Happy to hear that Corina did an efficient job at getting your refrigerator running again. Have a great weekend! The Fred's Team
Denise
1396 - Willoughby, OH
Fast and great service
Jeff M.
RANGE WHIRLPOOL WFC310S0ES1 Thermal fuse bracket was broken the metal terminals came in contact with the cabinet short of the control out; ordrng 1 W11122531 (CONTROL ) and 1 WP3196548 (THERMO )
Corey L.
FREEZER WHIRLPOOL WZC3122DW01 "Customer complaint rattling noise is back, compressor is rattling on sheet metal it’s attached too, replaced one rubber boot, no rattling now, rattling should be rectified"
Jeff M.
DRYER ELE WHIRLPOOL WED7000DW1 Installed new part unit op tested good
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHV0 "Cust showed pop, sent pic. CC that the unit is dead. Checked power to control, 0 volts. Found the wires coming from the plug to the control are melted and burnt. Reconnected the wires. Optest ok."
Jeff M.
REFRIGERATOR KITCHENAID KSSS48QMX03 "The unit is turning off and back on repeatedly. The unit needs new controls this is a two-man job this is a 48 inch built-in refrigerator needs to be removed from the wall to access the controls they are hidden not accessible ; ordrng 1 W10818296 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MVWB765FW2 Installed new part unit op tested good
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 Installed new part unit op tested good
Jeff M.
DRYER ELE WHIRLPOOL WED7000DW1 Part is not here reorder ; ordrng 1 279816 (thermal cut off hi)
Jeff M.
RANGE KITCHENAID KSGG700ESS The unit is a gas oven I tested each key and all the functions the unit has op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZD00 The evap fan failed installed new part unit op tested good ; used 1 WP2315539 (MOTOR-EVAP) from stock
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc of no cool consulted with senior tech who was also on site with me Found uv dye leaking from cabinet on condenser line pooling at bottom of fridge Called Techline they are sending unit over for review None repairable Sr#7723204679; saved tckt
Jeff M.
WASHER MAYTAG MVWB765FW2 "Before installed new control I put in diagnostics to Basically re-diagnose make sure I was right. And now the lock is not locking. I asked the customer if she’s ever experienced a locking issue she told me no. The old control has no codes determining a locking issue so I installed the new control. There is still a locking issue I installed the old control there is still a locking issue no codes. I have the old control in the machine I need to order a new lock and I will install both parts on the returning visit; ordrng 1 W10810403 (LOCK), used 1 () from stock"
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 See bm pvr ; saved tckt
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH32519HZ1 The unit has blown 3 light bulbs the unit needs a new light housing and light bulb ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (housng-lmp)
Brian M.
REFRIGERATOR MAYTAG MRT118FFFH01 Cc of unit condensing in fridge Found unit to be in garage and unit set to high cool Advised customer to adjust temps and not to put things on middle top or they may freeze Fridge is operating normal OP TEST OK
Arthur V.
REFRIGERATOR GE GSH25JFXNWW Replaced heater assy. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
RANGE KITCHENAID KODE500ESS02 The oven was off temp I calibrated the temperature positive 30 on the top and positive 20 on the bottom unit tested good
Jeff M.
DRYER GE GTDP490EDWS Cust set up the dry as he would for it to over heat and the unit tested good. The venting is clear. Can’t fin a issue
Jeff M.
DRYER WHIRLPOOL WED7000DW1 "High thermal cut off fuse is open. I have the part unfortunately it was damaged with oil from my hydraulic vacuum pump need the part ordered for the customer and one sent to my house; ordrng 1 279816 (thermal cut off hi), used 1 279816 (CUTOFF) from stock"
Arthur V.
M/W CONVECTION WHIRLPOOL WMH31017HZ2 Replaced door. Op test good
Arthur V.
REFRIGERATOR GE GSH25JFXNWW "Found heater open and needs replaced. Labor is for a defrosted unit. 4 Customer to defrost before we arrive. ; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER MAYTAG MDE9306AYW "CC that there is a squeaky noise when you start the unit. Found the pulley is squealing. Will need a new pulley. Called SM to order parts. ; ordrng 1 WP6-3700340 (bearing 1652), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
COOK TOP JENN-AIR JES9900BAB Installed cooktop and switch. Burner tested good on both high and low. Office to please refund cost of burner.
Corina B.
WASHER MAYTAG LAT8406AAE "CC that the unit shakes I. A spin. Found the glides are worn and the belt is loose. Will need a new glide and belt. Called SM to order parts. Cust does not want to repair, until a later date) (did not charge shipping due to her having a dryer getting parts shipped to her)"
Jeff M.
WASHER MAYTAG MVWB765FW2 The unit has a lock rotor code I cleared the code ran a load calibration unit tested good. Same issue as before the unit needs a control ; ordrng 1 W11195970 (CONTROL )
Corina B.
DRYER WHIRLPOOL WED7990FW0 Replaced the panel. Optest ok.
Jeff M.
DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Evacuated refrigerant Installed evap and drier Pulled 28 vac for 20 Filled with 6.0oz of r134a Frost pattern shown Advised to let cool for 48 hours
Chad P.
COOK TOP JENN-AIR JES9900BAB Picked up phone
Chad P.
COOK TOP JENN-AIR JES9900BAB "Found switch shorted for fr burner. Burner not working. Switch sending power but buzzing and has black film all over it from the short. Cooktop cracked. Cust wants all replaced. ; ordrng 1 W10204939 (cooktop) and 1 W10823724 (ELEMENT, 164.38) and 1 WPW10185286 (SWITCH, 85.21), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
M/W CONVECTION WHIRLPOOL WMH31017HZ0 Installed mag and transformer OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Called whirlpool Advised to change the freezer door Sr #7723120512; ordrng 1 LW10691266 (dor-fip)
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 The issue resolved itself. I took the back wall out what ice did form melted on its own
Arthur V.
RANGE WHIRLPOOL WFG231LVS0 Customer getting a f2 error has been happening 5 times in the last month F2 stands for stuck key. The fact that it is happening frequently means unit needs a control e. Cust to call back if repair is wanted