Appliance Repair in Willoughby, Ohio
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Local Reviews
for Willoughby, Willoughby Hills, OH
Powered by Fluid LOCALExceptional service!
Mike - Willoughby, OH
Jason and the team provided outstanding service and exceeded my expectations!
Fixed it two appts. Awful scheduling. Could care less about my work schedule.
Susan - Willoughby, OH
Technician was courteous. Needed to order part. Was able to repair. I am in last two weeks of school and had to take two days off to accommodate your scheduling. That’s ridiculous. Scheduler was unable to give me an appt rather a range and scheduled at I time I had told them I could not do. For that reason I am not happy.
Response from Fred's Appliance Service:
Hi Susan, We appreciate you for sharing your feedback with us! No doubt, scheduling is one of the most difficult elements of our operation. We need to consider lots of things: traffic, distance from home to home, a logical and environmentally friendly route, and the length of time to repair and/or diagnose a unit. Because of all of these factors, we've found that offering 3-hour time frames allows us to consider all factors while being respectful of your time. Additionally, we carry all of the most frequently used parts on our trucks in hopes that we can repair the appliance during the first trip - we're sorry to hear that wasn't the case for you! We are always striving to improve our scheduling and we will certainly take your experience into consideration during our next improvement meeting. Thank you! The Fred's Team
Katrinka
Katrinka - Willoughby Hills, OH
Great experience from start to finish
Broken ice maker
Dale - Willoughby Hills, OH
The ice maker is still not working properly. It’s hardly making ice when it used to keep the bin full. They said there was nothing wrong with it, I know it’s not working right.
Response from Fred's Appliance Service:
Hi Dale, We are sorry to hear that your ice maker isn't working! We will be happy to come out and take another look. Someone from our team will be calling you shortly! Thanks and have a great weekend! The Fred's Team
service man jeff very good
Brian - Willoughby, OH
Quick and reliable service!
Sue - Willoughby, OH
I’ve had them out several times due to a faulty Whirlpool refrigerator that is still under warranty. I’ve experienced excellent customer service each time they’ve come out. I would definitely recommend them.
On time service
Sharon - Willoughby Hills, OH
Warranty service
Laura - Willoughby, OH
You are very prompt, efficient and organized.
Good Service
Diane - Willoughby, OH
Great Service But Expensive
Lois/Donald - Willoughby Hills, OH
Response from Fred's Appliance Service:
Hello Lois and Donald! Thanks for sharing your feedback with us. We are happy to hear that you received 5 star service. We frequently evaluate our pricing structure to ensure that it is competitive within the industry and allows us to continue to provide 5 star service! We will certainly consider your feedback during our next review. Have a great week! Thanks! The Fred's Team
Frig
Herb - Willoughby Hills, OH
Awesome service!
Craig - Willoughby, OH
Clicking Sound from Fridge
William - Willoughby Hills, OH
Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.
great service
Richard - Willoughby, OH
our washing machine was diagnosed quickly & correctly
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
service technician
Laura - Willoughby, OH
He was prompt with his appointment and definitely knows what he's doing.
Refrigerator is not operational after service.
William - Willoughby, OH
Still searching for a repair.
Response from Fred's Appliance Service:
Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team
great service
Laura - Willoughby, OH
Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty
Very professional and friendly service!
Sue - Willoughby, OH
excellent service
Joyce - Willoughby Hills, OH
I always recommend Fred's.
Rebecca
Rabecca - Willoughby, OH
Great experience. Will call again if I need help with an appliance.
Professional and Polite
Maxine - Willoughby Hills, OH
Jeff came out and fixed the problem. Thank you Jeff.
Professional and Polite
Maxine - Willoughby Hills, OH
Washer does not work at all now, just stays in sensing and wont wash at all.
Response from Fred's Appliance Service:
Hi Maxine, It was nice speaking with you a few minutes ago! We are sorry to hear that your unit is not working at all! We are happy to send a technician back out there today to get you all taken care of! Thanks! The Fred's Team
Professional and Polite
Maxine - Willoughby Hills, OH
Fabulous
Kathy - Willoughby Hills, OH
Knowledgeable technician
Dan H.
COOK TOP WHIRLPOOL KECC604BBL00 "Customer complaint that cooktop is not working, confirmed, found breaker tripped, reset, power restored, elements are working, unit is operating as designed"
Dan H.
REFRIGERATOR GE ZIRS36NMFRH "Customer complaint that unit is not cooling, temperature at 56 degrees , partial frost pattern on evaporator, system already has bullet piercing valve installed, system in a 10” vacuum, added r134a, frost pattern improved, unit needs new compressor, evaporator , heat exchanger , and filter drier, customer does not want repair; ordrng 1 WR85X10017 (evaporator 374.28) and 1 WR86X10008 (suction & cap tube a 177.71) and 1 WR87X10224 (compressor kit egys6 481.65), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR GE PFSS5RKZASS "The unit is not turning on the main control has 3 caps swollen the unit needs a new main control ; ordrng 1 WR55X11098 (board asm main contr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DRYER GE GFDN110EL0WW "Cc: won’t startFound belt broken inside unitTested unit while putting pressure on belt switchNeeds drive belt; ordrng 1 WE12M29 (DRIVE BELT3958), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER KITCHENAID KUDC03FVSS3 "Customer complaint that unit has no power and water inside, found unit plugged into garbage disposal outlet with switch turned off, switch dishwasher and garbage disposal plugs, unit has power, drained unit started normal wash cycle, unit filled and began washing, found knock out plug still in garbage disposal, removed, op test good"
Jason N.
WASHER MAYTAG MVWB766FW0 Installed customer supplied console. Ran auto and calibration. Op test good.
Jason N.
WASHER WHIRLPOOL WTW8500DW0 Installed back cover plate. Op test good.
Corey L.
DBL WALL OVEN WHIRLPOOL WOD77EC7HV01 "Customer complaint there is a scratch on bottom left corner of top oven door, confirmed, replaced with part sent, op test good"
Jeff M.
WASHER MAYTAG MVWC565FW Unit was being loaded incorrectly customer was using too much soap we went over the proper loading procedures unit tested good
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT8 "Installed console panel. Ran wash test, op test good."
Jason N.
WASHER WHIRLPOOL WTW8500DW0 Installed listed latch. Ran auto test and calibration. Op test good.
Joe O.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Installed listed partsEverything is sealing nowOp test ok
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 "Ran diagnostics no errors. Checked out inner basket,bellows, no signs of any oil or oily residue. Found some detergent customer is using is HE and she also has some tide that is not HE. While diagnosing i did not find excessive sudsing or foaming I could not duplicate issue. No samples of clothing damaged were available to see. Unit op test good"
Jason N.
RANGE FRIGIDAIRE FPGH3077RFB Installed listed control and pot switches. Ran oven bake test. Op test good.
Jason N.
DRYER GAS ELECTROLUX EIMGD60LSS2 "Cc noise when runningFound damping pad on top panel, degraded and hanging down onto drum. Removed degraded section. Ran op test, all sound are normal. Op test good."
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT8 "Installed listed control boards and panel. Control panel was wrong color, white was ordered, should have been “biscuit”. Customer wants right color panel. Ran wash test, cancel drain, op test good.; ordrng 1 WPW10500174 (panel-cntl)"
Joe O.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Cc: ice cubes meltingFound normal temps in ice makerFound frost build up on rear of ice maker and chute door not sealing properlyNeeds air handler kit and dispenser module; ordrng 1 242270102 (module) and 1 5303918784 (air handler housin)
Arthur V.
DRYER MAYTAG MEDB766FW0 Customer complaint unit not responding when start button is pushed. Customer states this is a intermittent issue. Attempted many times and unit started each time. Could not duplicate issue. Advised customer to rub her fingers together if unit does not start the first time she tries. Advised customer about the fire hazard associated with foil vents.
Jeff M.
WASHER WHIRLPOOL WTW8040DW The unit had f0 e3 code I clear the code ran a load calibration cycle unit tested good
Jeff M.
DRYER MAYTAG MED5630HW I hooked the unit up to 240 outlet for ran for 20 minutes tested good. producing heat most likely at its previous home the venting was bad
Jeff M.
DISHWASHER WHIRLPOOL WDT710PAHB1 The run time is 3hours witch is normal. I highly recommend to the cust to start using rinse aid. Unit op tested good
Jeff M.
DRYER MAYTAG MEDX600XW0 The idler pulley was bad replaced with truck stock; used 1 279640XXX (XXXDO NOT RESTOCKXXX) from stock
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT8 "Installed listed control, op test no goodUnit powered on, started a cycle, opened door to check function, closed back up, ui went unresponsive, then powered off. Checked power at door latch, good at 13v, checked power in to ui panel, only at 4.8v, should be 13v. Reordering console and ui panel.; ordrng 1 W11035586 (cntrl-elec) and 1 WPW10500173 (panel-cntl)"
Jason N.
REFRIGERATOR JENN-AIR JSC24C8EAM00 "Cc unit not cooling againCustomer said cooled for 2 days then got hot in both compartments Checked pressures, found 10 in vacuum on low side, 100 psi on high side, no frost pattern on either ff or freezer, added refrigerant to 10 psi on low side, 150 psi on high, watched ff evap for frost, no frost appeared, heard hissing sound from evap or behind wall, could not detect a leak on the evap. Low side back into 10 in vac. Switched to freezer evap, added refrigerant to 2 psi on low, 170 on high side, frost started to appear on evap. Called WP techline, Gave David all the info gathered, designated unit unrepairable"
Jason N.
WASHER MAYTAG MVWB766FW0 "Cc unit not powering onChecked power in, good power at controller at 121v. Status led indicates good acu. Checked power in to ui, good at 5.1v. Unit needs ui console. Customer not repairing at this time. Estimate only. Advised customer to coal WP to see if parts/labor can be covered."
Jason N.
DRYER CROSLEY VED6505GW0 "Cc unit runs but does not heatChecked power in to unit, power in very inconsistent, L1 to L2 variable from 243v to 200 to 0. Advised customer to contact landlord to have electrical checked by an electrician"
Jeff M.
DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good
Jason N.
DRYER WHIRLPOOL WED7990FW0 Installed listed thermistor. Ran op test. Op test good.
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Cc unit freezer not coolingCustomer stated that freezer gets to 10 degrees sometimes, then goes back to normal. Found freezer temps at 0 degrees on arrival, according to customer temp gauge in freezer, within 30 seconds of door open, temp gauge read 10 degrees. Confer with techline, this is normal, and with unit going into defrost temps may rise to 10 degrees with door closed. Unit operating normally."
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT8 "Cc unit not powering onConfirmed no lights, no power on. Checked power in to control, good at 125v. Unit needs control. ; ordrng 1 W11035586 (cntrl-elec)"
Jason N.
WASHER ELECTROLUX EIFLS60LSS0 "Cc unit making knocking and squealing sound a leaks waterFound dispenser housing leaking inside machine, unit needs dispenser housing and drawer. Unit knocking is pressure hose hitting side on unit during heavy spin. Belt slipping on motor pulley causing squealing sound during spin, unit needs drive belt. ; ordrng 1 134616700 (belt) and 1 134625510 (hose) and 1 134964020 (housing) and 1 137440413 (dispenser dwr assy)"
Jason N.
REFRIGERATOR JENN-AIR JSC24C8EAM00 "Ran diagnostics step 4 to bring 3way valve to home position. Unplugged valve and unit. Recovered refrigerant, installed new compressor and uv filter drier. Pulled vacuum to 29 in/hg for 15 min. Shut vacuum off and watched gauges for 15 for any changes. No changes, recharged system with 5.3 oz of r134a. Ran diagnostics step 4 to re home 3way valve. Frost pattern on evap. Advised customer to allow 24-36 hrs for unit to return to desired temps."
Jason N.
DRYER SAMSUNG DV395ETPAWRA1 "Installed listed heating element. Ran op test, good heat. Op test good."
Jeff M.
DRYER WHIRLPOOL WED7990FW0 The unit is displaying an F3E8 error code. I called sm because this is a ventless dryer that stacked on top of the washer shoved into a cabinet with a water heater in front of it I am unable to access the control to diagnose this is a two-man job ; ordrng 1 W10834236 (THERMISTER)