Appliance Repair in Willoughby, Ohio
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Local Reviews
for Willoughby, Willoughby Hills, OH
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Sue - Willoughby, OH
I’ve had them out several times due to a faulty Whirlpool refrigerator that is still under warranty. I’ve experienced excellent customer service each time they’ve come out. I would definitely recommend them.
On time service
Sharon - Willoughby Hills, OH
Warranty service
Laura - Willoughby, OH
You are very prompt, efficient and organized.
Good Service
Diane - Willoughby, OH
Great Service But Expensive
Lois/Donald - Willoughby Hills, OH
Response from Fred's Appliance Service:
Hello Lois and Donald! Thanks for sharing your feedback with us. We are happy to hear that you received 5 star service. We frequently evaluate our pricing structure to ensure that it is competitive within the industry and allows us to continue to provide 5 star service! We will certainly consider your feedback during our next review. Have a great week! Thanks! The Fred's Team
Frig
Herb - Willoughby Hills, OH
Awesome service!
Craig - Willoughby, OH
Clicking Sound from Fridge
William - Willoughby Hills, OH
Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.
great service
Richard - Willoughby, OH
our washing machine was diagnosed quickly & correctly
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
service technician
Laura - Willoughby, OH
He was prompt with his appointment and definitely knows what he's doing.
Refrigerator is not operational after service.
William - Willoughby, OH
Still searching for a repair.
Response from Fred's Appliance Service:
Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team
great service
Laura - Willoughby, OH
Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty
Very professional and friendly service!
Sue - Willoughby, OH
excellent service
Joyce - Willoughby Hills, OH
I always recommend Fred's.
Rebecca
Rabecca - Willoughby, OH
Great experience. Will call again if I need help with an appliance.
Professional and Polite
Maxine - Willoughby Hills, OH
Jeff came out and fixed the problem. Thank you Jeff.
Professional and Polite
Maxine - Willoughby Hills, OH
Washer does not work at all now, just stays in sensing and wont wash at all.
Response from Fred's Appliance Service:
Hi Maxine, It was nice speaking with you a few minutes ago! We are sorry to hear that your unit is not working at all! We are happy to send a technician back out there today to get you all taken care of! Thanks! The Fred's Team
Professional and Polite
Maxine - Willoughby Hills, OH
Fabulous
Kathy - Willoughby Hills, OH
Knowledgeable technician
You shoulda seen this guy
Anthony - Willoughby, OH
Super great. Fast intelligent professional work. Logically troubleshooted and perfectly repaired my product to my satisfaction. Cleaned area and gave helpful information. I was very impressed and satisfied.
Quality
Carl - Willoughby Hills, OH
Both Brian and Jeff were very professional and adept at their trade. Would have them back the next time we need them!!
Mrs
Pat - Willoughby, OH
Great and quick
On time, Great service
Doug - Willoughby Hills, OH
Jeff was on time and gave us great service.
Great Job
Rick - Willoughby Hills, OH
Really knew what he was doing. Made the fixes fast and correctly.
Arthur V.
WASHER MAYTAG MVWB766FW1 Customer complaint of white residue appeared on her dark clothing called techline talked to David. David stated this is a use and care issue. Advise customer how to properly load unit. Use bedding cycle with deep wash Do not wash towels with other laundry. Wash darks separate by themselves Customer unhappy with unit. Gave customer number to customer care File number
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHW2 Installed listed pump motor assembly. Op test good.
Jason N.
WASHER WHIRLPOOL WTW5000DW2 "Cc unit makes clicking sound when spinningRan auto test, and manual spin function. Could not produce any abnormal sounds. Op test good."
Joe O.
WASHER WHIRLPOOL WTW8200YW0 Cc: not running through cyclesFound drain pump not engagingFound bearing extremely loud in hand spinNeeds bearings and drain pumpCustomer does not want to repair today
Jeff M.
WASHER WHIRLPOOL WFW92HEFC I tried to tightening the hose even more it seemed to work. I told the customer to go buy a new house
Jason N.
DISHWASHER WHIRLPOOL WDF760SADW2 "Cc unit hot power not correctCustomer redoing wiring in kitchenCustomer explained that when hooking wiring up to unit, neutral became energized in j box. Checked power coming in to unit, neutral missing. Advised customer to check wiring to unit or contact electrician."
Jason N.
WASHER WHIRLPOOL WTW5000DW2 Customer showed popInstalled listed leveling legs. Leveled unit. Op test good.
Arthur V.
DRYER MAYTAG MEDE200XW1 Found element open. Needs replaced replaced element. Op test good. Advised customer about the fire hazard associated with foil vents. Vent should be replaced. ; used 1 WP8544771 (ELEMENT) from stock
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Unit will not complete wash cyclePowered up unit, ran diagnostics, found code 4-3 for wash motor not workingRan wash cycle, Checked power to wash motor, good at 119v. Unit needs wash motor.; ordrng 1 W11025157 (pump&motor)"
Jason N.
REFRIGERATOR MAYTAG MFT2976AEM00 "Cc unit not cooling in freezer and fan noiseFound ice build up on top of evap. Steamed ice off evap. Checked defrost heater, good. Set defrost to standard 8 hr. In menu 7 in diagnostics. Op test good. Advised customer to allow up to 24 hours for temps to return to normal."
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed ui and paddleTested ice maker and water dispenserOp test ok
Jason N.
WASHER WHIRLPOOL WTW4816FW Installed listed control board. Ran auto test and calibration. Op test good.
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Installed listed ui control. Advised customer to wait 24-48 hrs for unit to regulate temps.
Jeff M.
DISHWASHER KITCHENAID KUDS03CTSS3 Installed new part unit op tested good
Joe O.
WASHER MAYTAG MVWB835DW3 Installed gear case and clutchRan auto test and calibrationOp test ok
Jeff M.
REFRIGERATOR MAYTAG MFT2976AEM00 Installed new part unit op tested good
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL GGE388LXS01 Installed new part unit op tested good
Jason N.
WASHER WHIRLPOOL WTW4816FW "Cc unit not powering onChecked power in to unit control board, good at 122v. Unit needs control board.; ordrng 1 W11124783 (CONTROL)"
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Cc unit freezing food on top 2 shelves on ff compartment Read temps in ff, items on top shelf read 20-25 degrees, lower shelves at 38-40Read temps in, -2 degrees in freezer.Checked thermistor value at temp, 22k ohms. Ff thermistor read 7.2k ohms. Called WP techline, Thermistor value are correct per tech chart. Checked damper assembly for blowby air flow from freezer, no air flow. Damper operation working correctly. Techline suggest replacing UI control at this point if no air leak from freezer detected. ; ordrng 1 WPW10758681 (cntrl-elec)"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc: not dispensing iceFound unit will only dispense ice for one second and dispenses water at the same timeUi is receiving proper powerPaddles not communicating with uiNeeds ui and paddlesCustomer emailing pop; ordrng 1 W10353847 (PADDLE ASSEMBLY) and 1 W11265135 (UI)
Joe O.
WASHER MAYTAG MVWB835DW3 Cc: grinding/rubbing noiseFound unit making a grinding noise in a hand spinFound error code f7e5 shifter faultRan auto testFound unit not shifting properly between agitate and spinNeeds gear case and clutch; ordrng 1 W10754448 (CLUTCH) and 1 W10811956 (GEAR CASE)
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. Ran diag no codes. Ran a calibration. Started a rinse and spin with clothes. Working as designed. Optest ok."
Dan H.
RANGE WHIRLPOOL WFC310S0ES2 "Customer complaint that new elements are not heating either, elements are only recieving 208vac, found 208vac from supply, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Jeff M.
REFRIGERATOR MAYTAG MFT2976AEM00 "Main control is not sending power to the heating element. At the main control I tested at the p2 connect. brown wire to pink wire thermostat tested good. Pink wire to neutral tests the thermostat and heating element heating circuit tested good needs a new main control.; ordrng 1 WPW10581606 (MAIN CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER WHIRLPOOL WFW92HEFC The washer hose gasket was worn out customer has extras installed a new gasket in the water hose tested good
Joe O.
REFRIGERATOR MAYTAG MBF1953DEE00 Cc: not making iceFound ice maker not calling for water and contacts inside ice maker burned upNeeds ice makerReplaced ice makerOp test ok; used 1 W10884390 (ICE MAKER ASSY) from stock
Jason N.
RANGE WHIRLPOOL WFG525S0HZ1 Cc trim piece coming off oven doorUsed adhesive to reattach corner of trim piece to mounting pad. Op test good
Dan H.
RANGE WHIRLPOOL WFC310S0ES3 "Customer complaint that elements are not getting hot enough to boil water, confirmed, surface elements are receiving 240vac, unit needs new elements, maintenance guy will install , customer will email proof of purchase, ran entitlement for purchase date ; ordrng 2 W11255551 (ELEMENTS )s and 2 W11255552 (ELEMENTS )s"
Corina B.
MICROWAVE KITCHENAID KOCE500ESS01 Replaced the fuse and blower. Heated oven to 350*. Optest ok.
Corey L.
MICROWAVE KITCHENAID KOCE500ESS01 "Customer complaint bake and broil does not work again, ran diagnostics, no codes, test bake and broil cycles, control relay sending power, found thermostat open, customer wanted me to call kitchenaid suggested replacing blower fan and checking install, install is good, nothing is blocking vents and blower has good air flow on high and low, ordering blower and tod; ordrng 1 W10861504 (blower) and 1 WP4449751 (thrmst-fix)"
Corina B.
DISHWASHER KITCHENAID KDFE304DBL0 "CC that the top rack is loose and the dishwasher will fill then drain. Ran diag 8-4-Drain Motor Electrical Problem. Checked upper rack, good. Ran a calibration unit did not drain. vacuumed out the dishwasher, checked the drain pump. Found a broken piece of glass in the drain pump. Cleared the pump. Started a normal cycle and then cancelled out cycle and drained. Optest ok"
Jason N.
RANGE WHIRLPOOL WFG525S0HV1 Installed outer oven door glass. Op test good
Jason N.
OTR MICROWAVE WHIRLPOOL WMH31017HZ0 "Installed listed control board. Tested hood light selection button, function is normal. Tested unit for heat, op test good."