Appliance Repair in Willoughby, Ohio

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Local Reviews
for Willoughby, Willoughby Hills, OH

Fred's Appliance Service Rated 4.7 out of 5 stars based on 90 customer reviews

Map of Willoughby, OH

Great service, very knowledgeable and repectful




Review of Fred's Appliance Service


Map of Willoughby Hills, OH

Trust worthy and professional




Review of Fred's Appliance Service

Highly professional service, and trust worthy company. They know what their doing!


Map of Willoughby, OH




Review of Fred's Appliance Service

Perfect! Seamless! Flawless! Need I say more? Simple convenient painless...professional prompt pleasant


Map of Willoughby Hills, OH

Washer




Review of Fred's Appliance Service

Jason was great, friendly, knowledgeable and efficient


Map of Willoughby, OH

Great service! Problem fixed!!




Review of Fred's Appliance Service


Map of Willoughby, OH

Great service




Review of Fred's Appliance Service

Service man was great


Map of Willoughby, OH

Charlene




Review of Fred's Appliance Service

Quick response to request, status updates, on time, fixed issues. Couldn’t ask for more. Covered by warranty extension.


Map of Willoughby, OH

Exceptional service!




Review of Fred's Appliance Service

Jason and the team provided outstanding service and exceeded my expectations!


Map of Willoughby, OH

Fixed it two appts. Awful scheduling. Could care less about my work schedule.




Review of Fred's Appliance Service

Technician was courteous. Needed to order part. Was able to repair. I am in last two weeks of school and had to take two days off to accommodate your scheduling. That’s ridiculous. Scheduler was unable to give me an appt rather a range and scheduled at I time I had told them I could not do. For that reason I am not happy.


Response from Fred's Appliance Service:

Hi Susan, We appreciate you for sharing your feedback with us! No doubt, scheduling is one of the most difficult elements of our operation. We need to consider lots of things: traffic, distance from home to home, a logical and environmentally friendly route, and the length of time to repair and/or diagnose a unit. Because of all of these factors, we've found that offering 3-hour time frames allows us to consider all factors while being respectful of your time. Additionally, we carry all of the most frequently used parts on our trucks in hopes that we can repair the appliance during the first trip - we're sorry to hear that wasn't the case for you! We are always striving to improve our scheduling and we will certainly take your experience into consideration during our next improvement meeting. Thank you! The Fred's Team


Map of Willoughby Hills, OH

Katrinka




Review of Fred's Appliance Service

Great experience from start to finish


Broken ice maker




Review of Fred's Appliance Service

The ice maker is still not working properly. It’s hardly making ice when it used to keep the bin full. They said there was nothing wrong with it, I know it’s not working right.


Response from Fred's Appliance Service:

Hi Dale, We are sorry to hear that your ice maker isn't working! We will be happy to come out and take another look. Someone from our team will be calling you shortly! Thanks and have a great weekend! The Fred's Team


service man jeff very good




Review of Fred's Appliance Service


Quick and reliable service!




Review of Fred's Appliance Service

I’ve had them out several times due to a faulty Whirlpool refrigerator that is still under warranty. I’ve experienced excellent customer service each time they’ve come out. I would definitely recommend them.


On time service




Review of Fred's Appliance Service


Warranty service




Review of Fred's Appliance Service

You are very prompt, efficient and organized.


Good Service




Review of Fred's Appliance Service


Great Service But Expensive




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Lois and Donald! Thanks for sharing your feedback with us. We are happy to hear that you received 5 star service. We frequently evaluate our pricing structure to ensure that it is competitive within the industry and allows us to continue to provide 5 star service! We will certainly consider your feedback during our next review. Have a great week! Thanks! The Fred's Team


Frig




Review of Fred's Appliance Service


Awesome service!




Review of Fred's Appliance Service


Clicking Sound from Fridge




Review of Fred's Appliance Service

Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.


great service




Review of Fred's Appliance Service

our washing machine was diagnosed quickly & correctly


Good Job




Review of Fred's Appliance Service

Competant service delivered by a good technician who very helpful, too!


service technician




Review of Fred's Appliance Service

He was prompt with his appointment and definitely knows what he's doing.


Refrigerator is not operational after service.




Review of Fred's Appliance Service

Still searching for a repair.


Response from Fred's Appliance Service:

Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team


great service




Review of Fred's Appliance Service

Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty


Nicholas F.

Nicholas F.

MICROWAVE KITCHENAID KMBS104ESS02 Cc microwave is not heating confirmed.unit is only pulling .9 amps from wall.unit need new switches; ordrng 1 W10211972 (switch)

Near Reeves Rd, Willoughby, OH 44094
Corina B.

Corina B.

FREEZER GE TPX24BIBBWW CC that the unit is not cooling. Found the start relay wire not connected. Tighten the wire to the start relay. Waited 10 minutes unit is cooling. Optest ok.

Near Hartshire Dr, Willoughby, OH 44094
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL MFI2665XEM7 "Recovered refrigerant, installed new compressor, brought system down to 29in/hg vacuum for 15 min. Shut off, watched gauges for any change, no change. Charged system with 5.5oz of r134a. Frost pattern starting, good heat on condenser. Advised customer to allow 24-36hrs. To allow unit to cool to desired temperature before restocking."

Near Worrell Rd, Willoughby, OH 44094
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE FGHN2866PF4A "Installed control, thermistor, and thermostatOp test ok"

Near Halle Farm Dr, Willoughby, OH 44094
Joe O.

Joe O.

REFRIGERATOR AMANA ARS9168AW0 Customer wanted Freon removed so he can dispose of the refrigerator(not cooling). Recovered 1.6 oz of refrigerant.Op test ok

Near Sandridge Ln, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good

Near Harmony Ln, Willoughby, OH 44094
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cc unit not dispensing ice or waterConfirmed unit no dispense. Checked door switches, found Lh door with a large concave warp in plastic inner liner, not contacting door switch enough. Added shim to liner. Retested dispense of ice and water, both dispense good. Op test good."

Near Forest Dr, Willoughby, OH 44094
Jason N.

Jason N.

DISHWASHER GE GSD2300R20WW "Cc unit leaving water in bottomCleaned drain hose connector at garbage disposal, lot of gunk buildup. Removed drain filter housing and strainer, lot of dried detergent buildup and food debris. Pulled drain pump, checked condition. Advised customer a small amount of water standing is normal. Also advised to run a clean cycle with 2c of white vinegar."

Near Waterford Dr, Willoughby, OH 44094
Dan H.

Dan H.

DISHWASHER GE GSD2300R20WW "Customer complaint that unit is filled with water, found unit not draining, drain hose clear, drain pump is making rattling noises and sometimes just humming, no debris found in drain pump housing, unit needs new pump assembly, customer does not want repair ; ordrng 1 WD26X10013 (motor/pump assy 258.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Waterford Dr, Willoughby, OH 44094
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE FGHN2866PF4A "Cc: frost build up in rear of freezer/high temps in ff section/interior lights went outCustomer states the interior lighting went out until power was cycled off then onFound temps in ff section at 46 degrees and freezer at 11 degrees. Found evaporator covered in frost. Entered diagnostics, put unit into manual defrost. Unit entered defrost.Need control, evap thermistor And bi metal; ordrng 1 5304504032 (board-main power) and 1 808062701 (thermostat) and 1 808137001 (thermistor)"

Near Halle Farm Dr, Willoughby, OH 44094
Arthur V.

Arthur V.

DRYER MAYTAG MEDC215EW1 Replaced timer. Op test good. Timer is advancing

Near Ninadell Ave, Willoughby, OH 44094
Joe O.

Joe O.

WASHER WHIRLPOOL WFW75HEFW0 "Cc: odor at end of cycleRan quick testCould not duplicate smell, did see a drain right next to the washer and it’s connected to the same pipes for all the drains.Op test ok"

Near Mentor Ave, Willoughby, OH 44094
Dan H.

Dan H.

WASHER WHIRLPOOL WTW6400SW0 "Installed new suspension rods, op test good"

Near Pebblebrook Dr, Willoughby Hills, OH 44094
Corina B.

Corina B.

FREEZER GE TPX24BIBBWW "Recovered refrigerant, replaced compressor and drier, pulled 28”vac w/ pump, watched, good, charged 5.25oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Hartshire Dr, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed the switch unit tested bad to check the wiring diagram the switch plugs into the P2 connector on the main control board needs a new main control; ordrng 1 W10843055 (CONTROL )

Near Harmony Ln, Willoughby, OH 44094
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Cc unit not making iceRan test 15 in diagnostics, ice bin optics check good, reading bin empty.Jumped t to h on ice maker, ice maker will not index. Unit needs ice maker.; ordrng 1 8201515 (i/m module assy) and 1 WP2321258 (bimetl-def)"

Near Garden Rd, Willoughby, OH 44094
Jason N.

Jason N.

REFRIGERATOR GE PSHS9PGZBCSS "Cc unit dispenser leakingCustomers stated unit is leaking underneath when trying to dispense water. Found water line running to door broken. Cut back water line slightly to get good surface and reconnected using truck stock John guest 5/16 connector. Tested dispense, op test good.; used 1 WR02X11330 (5/16 UNION) from stock"

Near Chagrin Mills Ct, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good

Near Sturbridge Ln, Willoughby, OH 44094
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL MFI2665XEM7 "Cc unit not coolingConfirmed 55 degrees in Ff, 50 degrees in freezer, checked frost pattern, no pattern, compressor running. Used piercing valve on suction line, installed gauge, low side reading 50 psi. Compressor is bad, unit needs compressor. Compressor covered under 10 yr. ; ordrng 1 WPW10507886 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Worrell Rd, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 When the filter is opened and closed it should automatically reset the filter percentage but it is not it’s not registering at the switch is opening or closing needs a new switch; ordrng 1 WPC3680310 (FILTER SWITCH )

Near Harmony Ln, Willoughby, OH 44094
Arthur V.

Arthur V.

FREEZER GE TPX24BIBBWW "Found compressor seized. Needs compressor. Sealed system tech. Extra time ; ordrng 1 WR87X10226 (ref comp kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Hartshire Dr, Willoughby, OH 44094
Dan H.

Dan H.

WASHER WHIRLPOOL WTW6400SW0 "Customer complaint of shaking, found suspension rods worn out, unit needs new suspension rods; ordrng 1 W10820048, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Pebblebrook Dr, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRSC503ESS00 The drain was frozen in the fridge I steamed and cleaned the drain unit tested good

Near Pebblebrook Dr, Willoughby Hills, OH 44094
Jason N.

Jason N.

REFRIGERATOR MAYTAG MFT2771XEM0 "Cc unit freezer freezing upCustomer said he replaced gasket. Found evap drain clogged, ice buildup on freezer bottom. Replaced drain tube using p trap style from truck stock. Cleared ice from freezer and steamed out drain pan and drain hole. Op test good.; used 1 W10619951 (TUBE-DRAIN) from stock"

Near Wood Rd, Willoughby, OH 44094
Dan H.

Dan H.

DRYER MAYTAG MEDB835DC4 "Customer complaint that unit is not starting, started normal dry cycle, unit started, unit heated, unable to duplicate the problem , unit is operating as designed"

Near Valley Brook Dr, Willoughby Hills, OH 44094
Arthur V.

Arthur V.

DRYER MAYTAG MEDC215EW1 Found 240 volts to timer motor not responding. Needs timer.

Near Ninadell Ave, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit is accumulating crossed into the freezer sp W10842568 ordering the adapter; ordrng 1 W10864518 (ADAPTOR)

Near Sturbridge Ln, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Found gasket camping at the very bottom of the fridge door I recommended for them to swap the fridge outs with another model

Near Mentor Ave, Willoughby, OH 44094
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Installed bi metal and cams, op test good"

Near Garden Rd, Willoughby, OH 44094
Arthur V.

Arthur V.

DISHWASHER PORT GE GSC3500D35WW Upon arrival unit working properly. Customer having issue starting unit but unit is working properly. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock

Near Chestnut Hill Dr, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good

Near Harmony Ln, Willoughby, OH 44094
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced the gasket and mullion. Optest ok.

Near Lakeshore Blvd, Willoughby, OH 44094
Arthur V.

Arthur V.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 Replaced door that had been previously ordered for this unit. (See pvr). Unit op test good. Reformed seal using heat Door was warped and seal was deformed on original fresh food door. Door was not switched out when customer stated it was. Another employee is taking care of this area now and had the door in his office. Op test good

Near Mentor Ave, Willoughby, OH 44094
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Customer complaint that unit is not cooling, freezer section temperature at 43 degrees , fresh food section temperature at 66 degrees, evaporator fan is running, compressor and condenser fan are running, found evaporator frozen solid, found bi metal open, also found door closers worn, unit needs new bi metal and door closers; ordrng 1 W10688625 (HARNESS WITH BIMETAL) and 1 W10876198 (cam-door) and 1 W11311685 (CLOSER) and 1 WPW10248011 (cam-door) and 1 WPW10248015 (cam-door)"

Near Garden Rd, Willoughby, OH 44094