Appliance Repair in Willoughby, Ohio
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for Willoughby, Willoughby Hills, OH
Professional and Polite
Maxine - Willoughby Hills, OH
Kathy - Willoughby Hills, OH
You shoulda seen this guy
Anthony - Willoughby, OH
Super great. Fast intelligent professional work. Logically troubleshooted and perfectly repaired my product to my satisfaction. Cleaned area and gave helpful information. I was very impressed and satisfied.
Carl - Willoughby Hills, OH
Both Brian and Jeff were very professional and adept at their trade. Would have them back the next time we need them!!
Pat - Willoughby, OH
Great and quick
On time, Great service
Doug - Willoughby Hills, OH
Jeff was on time and gave us great service.
Rick - Willoughby Hills, OH
Really knew what he was doing. Made the fixes fast and correctly.
John - Willoughby Hills, OH
Jeff - Willoughby Hills, OH
Professional prompt knowledgeable
Friendly and knew what they were doing
Mike - Willoughby, OH
Tony - Willoughby Hills, OH
Timely and competent servicr
Dennis - Willoughby, OH
The labor cost (above the service call price) was higher than expected and never mentioned by home office ahead of time...the technician was excellent
Laura - Willoughby, OH
My husband says the gentlemen who helped was very nice, but sadly the problem we were having is still happening the day after the technician came out.
Response from Fred's Appliance Service:
Hi Laura, We are so sorry to hear that you are still having some troubles! We would be happy to send a technician out to take another look. Since your unit is still under warranty, you will need to reach out the manufacturer directly to schedule the appointment. I just gave you a call and left a message with the details. However, if you have any questions at all for us, you can reach us at 1-888-45-FREDS. Thank you, The Fred's Team
NICK - Willoughby, OH
Didn’t really have the right parts or know what the real issues were at first but it all got figured out and our microwave is fixed
Response from Fred's Appliance Service:
Hi Nick, Thank you for taking the time to submit your review. We do our best to get as many appliances repaired on the first trip as possible, so we carry a large stock of parts in our trucks. Unfortunately, we cannot carry everything so sometimes we do need to order parts and come back for another visit. We are glad you are all taken care of! Have a great weekend! The Fred's Team
Very professional fast & friendly service
Tron - Willoughby, OH
Ernie & Mary Halal
ernest - Willoughby, OH
The fella you sent to us could not have been nicer.
Jacob - Willoughby Hills, OH
Brian provided a thorough and informative assessment of the problems with our washing machine. He was cordial, diligent, and knowledgeable.
Prompt, professional service
Helen - Willoughby, OH
Brian provided great service and was very thorough. He explained the problem very well and answered all our questions.
Best Service I Ever Had!
CAROL - Willoughby Hills, OH
Jeff was terrific. He explained the problem, which was too much detergent and fabric softener. Here I thought I was using the least amount of what the detergent mfgr. said to use and it was still too much. Thanks to Jeff for explaining everything and I will take his advice as to the amount to be used. In fact, I am going to switch to the detergent Pods as suggested by Jeff. Jeff and Fred's Appliance gets a AAA+ from me.
Response from Fred's Appliance Service:
Carol, We really appreciate you taking the time to share you experience with us. We are so happy to hear that Jeff provided such great service for you! While we hope your appliances stay in good working condition, if you ever need us we are just a phone call away 1-888-45-FREDS Have a fantastic weekend! The Fred's Team
BARBARA - Willoughby, OH
Jeff was very helpful and full of information.
GOOD FRIENDLY SERVICE
Frances - Willoughby Hills, OH
Home washer repair
DALE - Willoughby, OH
Impressed with Jeff Merit
LAURIE - Willoughby Hills, OH
Knowledgeable and efficient
First Class Service
CHRISTINE - Willoughby Hills, OH
Jeff did a great job servicing my double wall oven. He was knowledgeable and very professional.
GEORGE - Willoughby, OH
DISHWASHER WHIRLPOOL WDF520PADM6 Customer is having an issue with the power to the dishwasher I checked the junction box I took the door apart I checked connections at the control I owned out the wiring harness I was unable to find issue unit tested good when I got there tested good when I left
WASHER GE GTWN7450D0WW Added grease to the plastic drive gear and the unit is quieter now
MICROWAVE WHIRLPOOL WML55011HS Cc bolt fell off insideFound inner mounting nut and bracket inside unitReinstalled mounting nut and bracket
DISHWASHER KITCHENAID KDFE304DBL0 Installed new part unit op tested good
DISHWASHER KITCHENAID KUDS30IXBT8 The door was not lvl I relvl the unit op tested good
REFRIGERATOR FRIGIDAIRE FGHC2331PAA Customer was concerned about her refrigerator. Icemaker had a full bin of ice Fridge temp was 40freezer was zero op tested good
WASHER WHIRLPOOL WTW5000DW2 "CC machine won’t turn on. Lower components look good, basket spins free. Ran diag, f0E2, over suds condition, and F7E6, motor fault. Cleared codes. Ran manual diag and turned on gentle agitate. Motor started and machine is agitating. Ran low and high spin, both working. All functions appear normal, must have been an issue at consumer house. Op test ok."
WASHER GE GTW460ASJ5WW Replaced the drain pump and updated the software. Ran a rinse and spin. Optest ok.
DISHWASHER KITCHENAID KDFE304DBL0 The drain pump the clip that secures the pumps and place is broken. And all the wheels on the lower rack have came off; ordrng 4 WPW10195417 (WHEELS )s and 1 WPW10531320 (DRAIN PUMP)
WASHER GE GTW460ASJ5WW CC that the unit does not drain. Found the unit not responding to start. Unplugged unit for 30 seconds. Unit started to work. Found the drain pump is leaking. Will need a drain pump and software update. Called SM to order part. ; ordrng 1 WH23X27574 (DRAIN PUMP ) and 1 Wh98r23015001 (SOFTWARE UPDATE)
REFRIGERATOR WHIRLPOOL WRF560SMYB04 CC that there is a loud noise. Found the evap fan is hitting ic. A lot of frost on the evap cover and evap. Replaced the thermistor from t/s. Optest ok. ; used 1 W10902214 (THERMISTOR 4938) from stock
WASHER WHIRLPOOL WTW5000DW1 Installed new part unit op tested good
RANGE WHIRLPOOL WEE750H0HZ0 "Cust showed pop, sent pic. CC that it goes to demo screen and stays on screen. Turned power off for 30 sec. unit would stay in demo mode. Called SM to order. ; ordrng 1 W11113848 (cntrl-elec) and 1 W11290627 (UI )"
WASHER WHIRLPOOL WFW75HEFW0 "Customer complaint that unit is not draining, confirmed, found filter basket clogged, removed debris from filter basket, unit drained, op test good"
WASHER WHIRLPOOL WTW5000DW0 "CC That the unit is not spinning the clothes out. Started a rinse and spin with towels. Towels are wet. Replaced the shifter from t/s. Ran a drain and spin, towels are damp. Optest ok. ; used 1 W10913953 (ACTUATOR) from stock"
LAUNDRY CENTER WHIRLPOOL WTW7500GC0 Installed lock Ran test cycle OP TEST OK
REFRIGERATOR WHIRLPOOL WRT31FZDW01 The unit had a little bit of ice buildup I cleaned the ice op tested good
WASHER WHIRLPOOL WTW5000DW0 Replaced the hub. Ran calibration. Optest ok.
WASHER WHIRLPOOL WTW5000DW1 The control is getting power but the led is not on the unit needs a new control ; ordrng 1 W11116590 (CONTROL )
WASHER WHIRLPOOL WTW7000DW1 "The gearcase is getting vary loud est only ; ordrng 1 W10811956 (GEARCASE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDF540PADB1 The water valve was off op tested good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
WASHER WHIRLPOOL WTW5000DW1 Cust not here I called she isn’t in the area I rescheduled her for Tuesday; schdld next appmnt for 11/27 TUE 8-12
RANGE WHIRLPOOL WEG730H0DS0 "Installed new control and harness, op test good"
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket. Op test good
WASHER WHIRLPOOL WTW7500GC0 "Customer showed popCc lid locking and unlockingFound error code f5e2 and f5e1, both lid lock errorsNeeds lid lock assembly; ordrng 1 W10810403 (lid lock assy)"
WASHER WHIRLPOOL WTW5000DW0 "CC that the unit not spinning. Found change in between the washplate and the basket. Removed the change. Spin not engaging in a spin, will need a hub. Called SM to order the part. ; ordrng 1 W10528947 (drive hub kit)"
MICROWAVE KITCHENAID KOCE500ESS01 "Installed new thermostat, op test good"
WASHER AMANA NTW4516FW3 Installed listed partsRan auto test and calibration OP TEST OK
RANGE WHIRLPOOL n/a This was already looked at by dh ; saved tckt
DISHWASHER KITCHENAID KDFE104DSS5 Found drain hose clogged Un clgged hose Op test good
MICROWAVE KITCHENAID KOCE500ESS01 "Installed new control, op test no good , found thermostat open, unit needs new thermostat ; ordrng 1 WP4449751 (thrmst-fix 67.84), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR JENN-AIR JSC24C8EAM00 Installed new part unit op tested good
RANGE WHIRLPOOL WFE505W0HZ0 "Seal recieved is not the seal for this unit, ordering correct part ; ordrng 1 WPW10129032 (gaskt-door)"
REFRIGERATOR JENN-AIR JSC24C8EAM00 The units cooling is on and off one week it cools just fine creates ice next week it’s an average of 50° so on so forth. customer status been doing this for upwards of a year The unit needs new control; ordrng 1 WPW10235503 (CONTROL )