Appliance Repair in Willoughby, Ohio
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Local Reviews
for Willoughby, Willoughby Hills, OH
Powered by Fluid LOCALVery satisfied
DALE - Willoughby, OH
On time, very professional
Great service an on time
DARREL - Willoughby, OH
Very clean cut and ask questions and amazingly waited for me to stop talking.then he explained how to best use product for longevity of machine plus, care of it.
Response from Fred's Appliance Service:
Hi Darrel, Thank you for submitting your review! We are happy to hear that you had such a great experience and that your technician was patient and informative. Always feel free to reach out should you have any questions about your machine! Have a great week! The Fred's Team
Great Service. Corina was very knowledgeable and customer frendly.
Joseph - Willoughby, OH
Outstanding Service
Mona - Willoughby, OH
Fred's appliance was polite, personable and professional from the start. The customer care team answering the phone could not have done a better job. The repair tech, Corina was awesome. She was neat and clean and quickly diagnosed and resolved our issues with our brand new refridgerator.
Response from Fred's Appliance Service:
Hi Mona, Thank you so much for taking the time to submit your review and feedback. We've got a great team here at Fred's, from the office to the field techs, and we are glad you had such a great experience. Happy to hear that Corina did an efficient job at getting your refrigerator running again. Have a great weekend! The Fred's Team
Denise
1396 - Willoughby, OH
Fast and great service
Honest assessment
Sandi - Willoughby, OH
Was disappointed to here that the cost of repair was almost as much as a new machine but Brian was fair and honest with my 8 yr old machine. Sad it didn’t last longer.
Great service
Natalia - Willoughby, OH
Corey was great! He’s friendly, professional, explains the problem and what he’s fixing. Thank you!!
Michelle
Michelle - Willoughby, OH
Great service. Technician was prompt, informative, polite and very helpful.
Very helpful
NATALIA - Willoughby, OH
Corey ran about 2 hours late due to another call. I wish a dispatcher would have called to let me know instead of me just waiting around until 7pm. Once he arrived I told him I only had a half hour available and he did everything he could to make sure I was happy and could pick up my child on time .
Response from Fred's Appliance Service:
Hello Natalia! Thank you for your note. Very sorry Corey ran behind. Appliances do get the best of us sometimes. We're glad we were able to connect with you. Thanks again, and we're here to help if needed. Thank you! -The Fred's Team
Great
TIMOTHY - Willoughby, OH
Very good. Employee sent to fix micro wave was very good. Would recommend your service to friends.
Great technician
DONALD - Willoughby Hills, OH
Jeff was very knowlegable and professional.
Ahead of schedule and completed in one visit!
LANI - Willoughby, OH
Very polite technicians
ANGELO - Willoughby, OH
Great service
Fast service
STEPHANIE - Willoughby, OH
Dishwasher repair
sheryl - Willoughby, OH
I am very satisfied with service from 1st phone call to the completed repairs . This repair was under warranty from the manufacturer so I’m not sure about their pricing but I would use them again if the need arises.
Great service!!! REALLY
BARBARA - Willoughby, OH
On Time / Great Service / Courteous / Professional / Credit to your company
DIANA - Willoughby, OH
Excellent Service
JOSEPH - Willoughby Hills, OH
Dan was extremely professional, knowledgeable, friendly, and courteous. He really took his time and check my refrigerator thoroughly, all the while explaining to me what he was doing.
Service
susan - Willoughby, OH
Very professional, timely,educated me on product
Great service - you bet!
DAVID - Willoughby, OH
Thanks for checking out our unit. All is good now with a quick checkup, diagnostics and some instruction to improve the use and performance. Freds has it all together for scheduling and tracking and competent service people. Thank you, enjoy the day!
Great service!
STEPHANIE - Willoughby, OH
Tech was knowledgeable and explained situation clearly.
Martina
ANDREW - Willoughby, OH
The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!
extremely professional, knowledgeable! wonderful customer service skills!
JOSEPH - Willoughby Hills, OH
Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!
Carol
WILLIAM - Willoughby, OH
a quick anad easy fix
jean - Willoughby Hills, OH
Jeff M.
KITCHENAID RANGE KEBS209BSS01 The unit has a f1e1 main relay control failure. ; ordrng 1 WPW10317345 (CONTROL ),schdld next appmnt for 7/3 TUE 8-12,
Jeff M.
KITCHENAID WASHER GUD27GSSJ0WW Ran a cycle on the exact settings the customer had it on unit tested good; Job Cmpltd,
Corey L.
WGD9200SQ1 Whirlpool Dryer Customer complaint of squeaking Ran unit heard a loud squeaking noise, idler pulley failed, arm also badley worn, ordering idler pulley with arm; ordrng 1 W10837240 (bracket 24.60)
Jeff M.
AMANA DRYER NED4655EW1 he vents are plugged the vents are probably over 100ft long The dryer room is at the front of the house where it then so it appears to be in the rear of the house. I gave him Gerry’s number for him to come out to clean the vents and get his opinion on what you should do. I recommended to customer to get a LV “long venting” whirlpool dryer; Job Cmpltd,
Chad P.
KFIS29BBBL00 KITCHENAID REFRIGERATOR Installed evap and charged unit. Advised to allow 24 hrs for normal cooling. ; Job Cmpltd
Brian B.
WHIRLPOOL REFRIGERATOR WRF736SDAM14 Replaced ice maker. Cycled and filled. Op test ok.; Job Cmpltd,
Corina B.
PTS25LBMARCC GE Refrigerator CC that unit is not cooling. Ff 60 and fz 35. Found the evap covered in frost, steamed out the evap. Will need a new thermostat. The evap fan is not running. Will need a new fan. Cust does not want to repair.
Arthur V.
KENMORE DISHWASHER 665.13963K015 ound door latch open. Not allowing unit to start cycle Needs door latch est = 89.95 sc. 98.00 labor. 48.06 parts and shipping. Total est =252.53. Part needed is 1-w10619006. Customer to repair himself. ; Job Cmpltd,
Chad P.
KFIS29BBBL00 KITCHENAID REFRIGERATOR Found freezer around 32. Ice ball on top of evap. No ice production. Old style evap. Needs ff evap replaced. S71233. Project code. ; ordrng 1 W10917531 (EVAP)
Brian B.
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Not making ice. Ran diag , step 56, error codes. E2 code, Icemaker lost home position. Ran step 57, harvest, did not rotate. Will need new Icemaker. Office to order.; ordrng 1 W11188383 (ICEMAKER )
Brian M.
Whirlpool Washer Found rug stuck in washer Pre ID a drain pump
Jeff M.
FRIGIDAIRE WASHER WFW9600TA01 The bearings are failing est only ; ordrng 1 W10772607 (FRONT T) and 1 W10772615 (REAR T) and 1 WPW10269756 (INNER T), used 1 1OVRSZ (Oversize Shipping) from stock,
Jeff M.
GE REFRIGERATOR CSX20BAXAWH installed new part unit op tested good ; Job Cmpltd,
Arthur V.
GE REFRIGERATOR PFSS5NJWASS Found inverter compressor running and very noisy. Unit no cool at all. Inverter discolored. Needs compressor and inverter bd est = 89.95 sc. 325.00 labor. 789.55 parts and shipping. Total est 1288.82. Parts needed are 1-wr87x10111. And 1- wr49x10283. Customer does not want repaired. ; Job Cmpltd,
Brian M.
WRT138TFYW00 Whirlpool Refrigerator Cc thAt unit making noise Ff 37 Fr 4Could not duplicate a abnormal noise OP TEST OK
Dan H.
Customer complaint that unit is not filling or going through cycle, ran diagnostics found f8e1(long/no fill), error code, both hot and cold valves are opening, unit is operating as designed ; Job Cmpltd,
Dan H.
KRFC704FBS KITCHENAID REFRIGERATOR Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.65oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890075, 1 W10890087, 1 W10890117, 1 W10890131, and 1 W10891058 from stock
Corina B.
AMANA OTR MICROWAVE AMV2307PFB0 Replaced the case. Optest ok. ; Job Cmpltd,
Jeff M.
GE REFRIGERATOR CSX20BAXAWH The unit is not sealing at the bottom the units seal is ripped needs replaced ; ordrng 1 WR24X527 (gasket,door fzr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/6 WED 8-12,
Jeff M.
WHIRLPOOL WASHER LSW9750PW3 The units transmission shaft is sheared so the tub block is not holding the drum ; ordrng 1 3360629 (gear case), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, saved tckt [SdLink
Brian M.
KDFE104HPS0 Kitchenaid Dishwasher Cc that unit leaking suds Ran test cycle found tons sudes in tub OP TEST OK
Brian M.
MEDC215EW1 Whirlpool Dryer Cc that unit will is not heating Found screws in terminal block loose Tightend terminal screws OP TEST OK
Jeff M.
FGID2474QF3B Frigidaire Dishwasher The unit tested good. Cust is using too much soap and a 30min cycle. I recommend for her to switch to the finish pods and to start unit the normal cycles ; Job Cmpltd,
Brian M.
MFT2776FEZ00 Maytag Refrigerator Cc that unit is not cold enough in the freezer and ice isn't being made FF at 35 freezer at -1Normal operation temps Repositioned ice bin was not lined up with sensor eyes causing intermittent ice production ; Job Cmpltd
Gabriel P.
MDB8949SBW3 Maytag Dishwasher Installed control and handle OP TEST OK
Corey L.
GI6SDRXXQ03 Whirlpool Refrigerator Customer complaint of leaking from frz, confirmed unit has duck style ptrap causing ice to fill evap tray and bottom of freezer dripping out of the front, replaced ptrap with new style truck stock; used 1 W10619951 (TUBE-DRAIN)
Jeff M.
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Installed new part unit op tested good ; Job Cmpltd,
Corey L.
KSSS36QDW04 Kitchenaid Refrigerator Installed new evap fan motor, op test good
Corey L.
ED5FHAXVY06 Whirlpool Refrigerator Customer complaint is they don’t get a rush of cold air when opening fridge now, ff temp 33-35 and frz -5 - 0, seals are good , evap and condenser fans are running, baffle checks ok, settings to ff section was were on 5 recommended is 3, adjusted temps to recommended, found light bulb broken, quoted for replacement, replaced bulb op test good; used 1 8009 (APPLIANCE BULB) from stock,
Corina B.
WDT730PAHZ0 Whirlpool Dishwasher Replaced the parts listed. Optest ok; used 1 W10861000 (DISPENSER-DISHWASHER)
Dan H.
MDB8949SBW3 MAYTAG DISHWASHER Customer complaint that user interface is falling off, confirmed, found user interface and handle broken, ordering user interface and handle; ordrng 1 W10811166 (panel-cntl) and 1 WPW10401479 (handle)
Brian M.
MFI2266AES Maytag Refrigerator Cc that freezer not cooling Ff 30 Fr 20Found big ice build up on cap tube with abnormal frost pattern Needs sealed system Compressor and evap need replaced Customer does not want to repair
Corey L.
WFG550S0HZ0 Whirlpool Cooktop Customer complaint bake not lighting, confirmed no spark from bake module, dsi board is sending and receiving correct power, wires have continuity and are not pinched, put unit back together and started bake, bake sparked and ignited, customer had a stack of pans in drawer under oven most likely causing harness to become detached from ignitor, reassembled and had customer take a few pans out explaining the open back of the drawer, op test good ;
Jeff M.
WHIRLPOOL DISHWASHER KUDK03ITBS2 The water valve is leaking. Needs replaced ; ordrng 1 WPW10158389 (Water VALVE ), schdld next appmnt for 5/14 MON 8-12,