CSR Test

Name *

First

Last

Email *

I am a lifelong fan of Cheerios. Convince me that Froot Loops is a better cereal. *

How do you manage your time? *

It's a busy Monday and you're on the phone with a customer, a technician messages you for help, and another customer reaches out for service via text. How do you prioritize? *

You answer the phone and the person on the other line says, “I need to speak to your supervisor.” What steps do you take? *

You answer the phone and the person on the other line says, “Your technician was just here and now my kitchen is flooded.” What steps do you take? *

What do you like to do outside of work? *

Mrs. Shreve’s dryer is broken and needs a pulley. She puts down a deposit of $175 for the repair and the technician orders the part. The technician returns to the home to complete the repair and collects $103.94 for the remaining balance. If the service charge was $95, the labor $110, and tax $18.25, then how much was the part? *

A customer calls to schedule an appointment for service on their washer. You offer to schedule them during business hours (Monday-Friday 8-5) but they say they also work Monday-Friday 8-5. How would you navigate this situation? *

Describe a time when you had to choose something else over doing a great job. *

What number comes next in this series? How did you determine your answer? 1, 9, 25, 49, 81, 121, 169 *

A customer says “I will never use your service again" after their experience. How do you respond? *

Why is green the best color? *

Share with us a time when you received negative feedback that you did not agree with. What was the situation and was was the outcome? *

Your supervisor tells you that you've had a few customer complaints about your demeanor over the phone. How do you react? *

Describe a situation where you had a deadline but missed it. What was it? How did you overcome it? What was the result? *

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