Brian M.
Local Reviews
for Brian
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Marie - Williamsfield, OH
Tech was very profesional fixed machine quickly but the pull cover to the drawer.for putting in soap got broke off
Convenient and knowledgeable
Susan - Chardon, OH
Really nice and knowledgeable service people!
Problem Persists
Laura - Willoughby, OH
My husband says the gentlemen who helped was very nice, but sadly the problem we were having is still happening the day after the technician came out.
Response from Fred's Appliance Service:
Hi Laura, We are so sorry to hear that you are still having some troubles! We would be happy to send a technician out to take another look. Since your unit is still under warranty, you will need to reach out the manufacturer directly to schedule the appointment. I just gave you a call and left a message with the details. However, if you have any questions at all for us, you can reach us at 1-888-45-FREDS. Thank you, The Fred's Team
Adrienne
Adreinne - South Euclid, OH
Very helpful and informative.
Prompt, knowledgeable, and friendly service technician
Scott - Painesville, OH
Great experience and highly recommend Fred’s Appliance
Great!
Britni - Shaker Heights, OH
Arrived within scheduled time and I even received a call 10 minutes prior to his arrival. Very convenient scheduling.
Very good
Emanuel - Mayfield Heights, OH
Professional
Great Service
Linda - Chardon, OH
Brian was polite and kept me informed along the repair process
Great service
Casandra - Orwell, OH
The guys were great!! Very professional. Very satisfied with the service!!!
Refrigerator repair
Drew - Chagrin Falls, OH
Great service
Zeenat - Mentor, OH
Terrible experience despite quick response
Elaine - Mentor, OH
I had a technician out to assess my dishwasher and microwave which ironically both started to malfunction simultaneously. Very disappointed that despite telling the call center the brand of appliances I have, they sent a very inexperienced provider who I actually had to provide my WiFi password to so that he could literally Google how to run diagnostics on my appliances and proceeded to tell me information I already knew. Adding that there was nothing wrong with my dishwasher, and that I just needed to put more rinse aid in it. Funny how that didn’t solve the problem. When I got upset, he told me he actually only knows “Whirlpool” appliances pointing to the Whirlpool logo on his uniform. Why would a company send a technician and charge a $150 service charge for appliances they don’t typically have experience with? Top it off with the fact that the repair cost for my microwave was in excess of the cost of buying a new (expensive GE monogram!) one. Why? Well, because in addition to parts and labor, Fred’s charges another $90!service charge just to come out for the repair. Seems redundant to me. Not a company I will use again.
Response from Fred's Appliance Service:
Hi Elaine, We appreciate you taking the time to share your feedback with us. We pride ourselves in keeping our technicians up-to-date with training and while there are new models coming out every day, our technicians are trained to apply the knowledge they have and get creative when diagnosing newer models or models they might not be as familiar with. We keep our charges separate so you know exactly what your are paying for. Our service charge covers the full diagnoses of your unit and is guaranteed for 30 days. If you choose to move forward with the repair, we charge parts to cover the cost of parts and labor to install those parts. We apologize that you had a less then stellar experience. We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Refrigerator work
Will - Euclid, OH
Great job
Great service
David - Lyndhurst, OH
Very professional and very efficient. We were very impressed. Wish all companies were as efficient!!!
Great servixd
Abbey - Solon, OH
Great service
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed fan blade kit Sealed liner OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Cc of noise and light in freezer Found light working just fine In freezer Turned unit on and off multiple times could not get unit to make a abnormal noise OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL MFD2561HES Cc of no cool Found fresh food 41.7 custom wants it at 40 Freezer at 9 Ran test for thermistor in freezer and fridge section OP TEST OK Unit is operating as designed no issues at this time
Brian M.
WASHER WHIRLPOOL WTW8500DC0 Replaced control board and UIRan calibration OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRT318FZDW00 Installed control and thermistor OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Cc of frosting in rear of freezer Found bottom of freezer gasket not sealing Removed gasket and repositioned the whole gasket Filled in liner with silicone OP TEST OK
Brian M.
WASHER MAYTAG MVWX655DW1 Cc long fill or no fillRan auto test unit filled but would not agitate Found start capacitor wire loose on capacitor Removed and reconnected wire Ran test cycle again OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDF310PAAS1 Cc that unit will not run all the time Ran diagnostics found error for temp sensor and soap dispenser Ran auto unit did not complete test motor not running called whirlpool du3 to so many visitsTested owi sensor it’s within range Whirl pool Techline says to replace Wash motor Sr7722975957 Needs wash motor Customer getting $66.06 credit towards new pump for misdiagnosed of a controller board from previous call Been here multiple times would to take care of this ASAP ; ordrng 1 WPW10482480 (pump&motor15770)
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Cc unit will not start Found unit non responsiveConfirmed power in to controlNeeds control board; ordrng 1 W11116590 (cntrl-elec)
Brian M.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Cc of unit leaking Removed fresh food evap cover found drain covered in water Removed drain tube from compressor area and made sure drain tube was clear Took drum vac and created suction pulled out 2 pieces of styrofoam Took steamer and forced steam through drain in fresh food section Verified that drain line was now completely clearOP TEST OK
Brian M.
DISHWASHER WHIRLPOOL GU2300XTQ1 Cc of unit making noise Found a marble and seeds in sump pump Cleaned sump ran 2 test cycles OP TEST OK
Brian M.
DISHWASHER KITCHENAID KDTE334GPS0 Cc of dent in door Replaced door Ran test cycle OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Customer did not have pop but showed closing paper Spoke to MP on situationCc of no coolFound unit powered off And water line on fridge had pin hole Powered unit onCool came back Advised to let cool for 48 hrs Installed water connector on line OP TEST OK ; used 1 WP2198677 (CONNECTOR 1/4"to1/4" John Gu) from stock
Brian M.
WASHER WHIRLPOOL WFW92HEFW0 Cc water in soap dispenser Flushed out dispenser Adjusted settings for detergent and water hardness for load and go dispenser OP TEST OK
Brian M.
DISHWASHER MAYTAG MDB7759AWB3 "Cc of unit leaking Found water valve cracked Needs water valve replaced Water is turned off Placed water mat ; ordrng 1 W10872255 (valve5956), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER KITCHENAID KDTE204GPS0 Customer did not receive parts ; saved tckt
Brian M.
WASHER WHIRLPOOL NTW4501XQ0 "Cc of unit not washing Ran auto test unit did not complete Found start capacitor open Needs capacitor replaced ; ordrng 1 W10804665 (start capacitor4882), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER KITCHENAID KDTE404DSS0 "Entitlement showed parts warranty until, 9-30-19Cc unit does not heat Heating element test ok Needs control board replaced Customer has warranty to cover control board but will owe for labor and service call ; ordrng 1 W10866116 (cntrl-elec)"
Brian M.
WASHER ROPER RTW4516FW2 Cc that unit stuck in drain Rest board Ran auto test and calibration OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDT720PADM1 Installed control Ran auto test OP TEST OK