we've been having a noise in our refrigerator - He tried! Hopefully it will stay quiet!
Raynond - Ravenna, OH
Ann - Ravenna, OH
Charlene - Ravenna, OH
The technician was knowledgeable and efficient .
Marie - Eastlake, OH
Brian came in and got right to work. He completed our service quickly and efficiently, very friendly & does great work!
Mark - Kent, OH
Professional and friendly service, would use Fred’s again.
All went well
Mark - Aurora, OH
I really liked being able to track the tech through the link you emailed. I wasn’t stuck sitting here waiting!
Rich - Chagrin Falls, OH
Eight days after delivery/installation of a new KitchenAid dishwasher it stopped working. KA approved a warranty service call through Fred's Appliance but it was scheduled two plus weeks off due to heavy demand. However, I called Fred's directly to see if I could get on a waiting list. They quickly scanned their system and had an opening that day. Within an hour of calling, Brian appeared and fixed the problem. We were delighted with the service from Brian and Fred's scheduling crew.
Great t job
Kelly - Chagrin Falls, OH
Brian was prompt and quickly completed the service
Took Too Long and Expensive
El - Ravenna, OH
The tech was excellent, but we had to wait several weeks for our appointment, then had to wait for the part, and more time for his return. It wouldn’t have been so Terri if we were getting a great price, but I felt it was quite expensive.
Response from Fred's Appliance Service:
Hi Ellen! Thank you for sharing your feedback with us. We do apologize for the delay in repairing your range. Our goal is to get our customers taken care of as quickly as possible. We have been experiencing many delays on parts since the pandemic and we try to source out as many options as we can to get you taken care of sooner. When it comes to cost we frequently evaluate our pricing structure to make sure it is in line with industry standards. We do warranty our trip and diagnostic fee for 30 days, labor for 90 days, and any parts you paid for one year. However, we are happy to hear that you thought your technician did a great job. If you have any additional concerns please let us know. Thanks! The Freds Team
Ramond - Hiram, OH
I wish my refrigerator could have been fixed sooner. The parts were here a week before the repair was made.
Response from Fred's Appliance Service:
Hi Raymond! Thanks for sharing your feedback with us. We do apologize for the delay in getting to your home to wrap up your repair. With Winter being our busiest season we fill up quite quickly and try to get to our customers as soon as we can. To ensure this our team frequently checks for cancellations in hopes we can get complete repairs sooner. If you have any additional comments or concerns please let us know. Thanks! -The Freds Team
Rhonda - Rootstown, OH
Helen - Rootstown, OH
Brian was super nice and answered all my questions.
Refrig light repair
Muriel - Aurora, OH
Tris - Aurora, OH
The team at Fred's was very easy to work with. The diagnosis of the problem and the repair were both done quickly and on schedule. Brian was very knowledgeable and easy to work with. We were able to coordinate the repair with our home warranty company with Fred's assistance.
Dawn - Chagrin Falls, OH
OTR MICROWAVE WHIRLPOOL WML55011HW4 Installed switches OP Test Ok
DRYER WHIRLPOOL WED5100HW1 Cc unit has long dry times and getting error f2e2 Advised on vent cleaning Found stored error f2e2 hmi communication error Ran hmi test no issue found If issue comes back will need control and UI
DRYER AMANA NGD4655EW Complaint unit wont run Found l2 not connected to inside harness Connected wire harness OP Test Ok
BUILT IN FRIDGE KITCHENAID KSSC48QTS02 "Cc unit not cooling Found no frost pattern or ice build up on evap Needs sealed system repair Needs compressor, heat exchanger, evap, and pan heater.; ordrng 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WPW10281063 (heater-pan) and 1 WPW10143759 (dryer) and 1 Needpart# (Heat exchanger)"
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Replaced control, bulb and socket OP Test Ok"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed clips OP Test Ok
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Cc unit will not dispense ice Found augur impeller to be messed up and motor to be slipping Needs divider motor and impeller ; ordrng 1 WPW10309864 (divider) and 1 WPW10317991 (motor) and 1 WP63052-2 (impeller) and 1 W11378860 (Washer)
MICROWAVE KITCHENAID KOCE500ESS09 "Cc unit microwave door not closing properly Called whirlpool they said to replace door , switch and hinges; ordrng 2 W10874474 (hinge-door)s and 1 W11214480 (arm) and 1 WPW10128850 (arm) and 1 W10687342 (door/mw) and 1 W11449277 (Switch)"
WASHER MAYTAG MHW3505FW1 "Cc unit bolt broke off in rear Found stator bolt broke off inside shaft Needs tub and bolt Tub is under 10 year warranty ; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWX655DW2 Cc unit is letting in hot water when set to cold Found hot cold reversed Swapped hoses OP Test Ok
DISHWASHER KITCHENAID KDPM704KPS0 Cc unit not washing Found sump running but not creating pressure to move arms Needs sump assembly ; ordrng 1 W11416362 (Sump assembly)
DISHWASHER GE GDF620HGJ2BB "Cc unit just beeping Found unit to have a error of miscommunication Needs UI and main Control boards ; ordrng 1 WD21X23462 (kit svc ui top logic) and 1 WD21X24900 (Control), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL KERCG00GAL0 "Cc unit not baking Found element open Needs element ; ordrng 1 WP9750213 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Cc of noise Found noise coming from compressor area tweaked some lines and noise stopped Advised to watch
WASHER MAYTAG MHWE450WJ01 "Cc of rubber and plastic smell Found bearings to be bad and inner tub wobbling Needs outer tub ; ordrng 1 W10772619 (tub-outer) and 1 W10772607 (tub-outer), used 2 SHIPPING (shipping and handling) from stock"
REFRIGERATOR FRIGIDAIRE FFHS2611LB Cc icemaker leaking and broke the ice container when trying to get ice Found ice bin broken and and icemaker motor to be not working properly Needs bin and ice maker ; ordrng 1 241860803 (ice container asm) and 1 241798231 (Icemaker)
DISHWASHER KITCHENAID KUDC10FXSS3 Cc of leak Found leak coming from around soap dispenser Tightened screws on dispenser ran test cycle no leak OP Test Ok
WASHER WHIRLPOOL MVWB765FW3 Cc unit shuts down or wont start Found stored error f5-e1 lid up Ran manual lid lock test no issue found Ran auto test completed with no issue Ran calibration Ran rapid wash until it got to wash portion
REFRIGERATOR MAYTAG MFI2569YEM0 Cc unit leaking Found drain tube to be updated but drain pan clogged Cleared drain pan OP Test Ok
DISHWASHER WHIRLPOOL KDTE204GPS0 Customer complaint unit not drying Ran diagnostics no errors Found heater working At this time unit is operating properly