Brian M.
Local Reviews
for Brian
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Susan - Chardon, OH
Brian arrived within the window given. He was courteous & knowledgable.
Response from Fred's Appliance Service:
Hello Susan, Thanks for sharing! We are happy to hear that Brian was on-time and helpful in repairing your unit. We hope it's smooth sailing from here, but if you need us in the future we are only a phone call away 1-888-45-FREDS! Thanks! The Fred's Team
great service on a crap product
Amy - Perry, OH
Serice tech did everything in his power to figure out what was wrong with product but found no fault. Shortly after departure product started same issue again and warming items.
Response from Fred's Appliance Service:
Hi Amy, Thank you for taking the time to submit you review. We have a make-it-right policy and would appreciate the opportunity to be able to make-it-right for you! I am going to be giving you a call here shortly to discuss the issues. It also looks like you are still covered under your extended warranty plan so you will just need to give them a call to schedule your appointment. We look forward to providing 5 star service for you! Thank you, The Fred's Team
Fabulous, professional technician!
Lauren - Chardon, OH
Brian could not have been more helpful. I really appreciate his work. He certainly gives your company a great name. I dont know you but I know him!
Response from Fred's Appliance Service:
Hi Lauren, What a fantastic review of Brian's work - we really appreciate you taking the time to share your experience with us! It's always great to receive such positive feedback. Brian certainly is an asset to our team and we are grateful to have him! Have a great weekend, The Fred's Team
Great Service
Tanya - Cleveland, OH
I like your follow up system. FedEx misdelivered part but i found it on the next street. Part change only took a few minutes!
Great service
Greg - Wickliffe, OH
Great service! On time, friendly, professional.
Response from Fred's Appliance Service:
Greg, Awesome to hear! We will certainly keep up the great service! Thank you, The Fred's Team
Great
Adrian - Cleveland, OH
I had a great experience with Brian very nice courteous well manner great job thank you
Response from Fred's Appliance Service:
Adrian, That is so great to hear! Brian is a fantastic technician and we are happy to know that he was courteous while assisting with your repair. We hope you have a great rest of your week! Thanks! The Fred's Team
Great service
Beth - Chesterland, OH
Brian was friendly and knowledgeable, able to locate problems and answer all questions.
Response from Fred's Appliance Service:
Beth, That's so great to hear! Our technician, Brian, certainly embodies all of the qualities that we look for in our team members: friendly, intelligent, and patient! We are so happy he provided such great service to you! Thank you, The Fred's Team
Great service
Mildred - University Heights, OH
Great help
MARLEEN - Novelty, OH
Just did a great job!
Service technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
Everything was great
Mark - University Heights, OH
Friendly Service
Ken - Chagrin Falls, OH
Tech did a good job fixing the problem. Was friendly and quick in diagnosing and fixing the issue.
Great service
Neena - Madison, OH
The technition was wonderful. He was polite, neat, and very respectful. He explained the whole process as he was working. I am very pleased.
Response from Fred's Appliance Service:
Hi Janet, Thank you for taking the time to submit your review. We are glad to hear that your technician was friendly and considerate of home while taking the time to explain the process as he repaired your unit! Have a great weekend! The Fred's Team
DISHWASHER DISPENSER DRAWER
Leslie - Aurora, OH
It was an easy fix, but asked multiple questions on things I was not aware of with dishwasher and gained valuable information from technician.
Mark Wheeler
Mark - Conneaut, OH
Everything went well. He was very professional and easy to talk to. Unfortunately, our washer just couldn’t be repaired but now I get to shop for a new one! 😊 Thank you for coming quickly, the call to update us on his arrival, and the automated messsge to give precise time of arrival. Excellent service!
Response from Fred's Appliance Service:
Hi Mark, Thank you for taking the time to submit your review! We are happy to hear the Brian was professional and the scheduling process was excellent. We are bummed to hear that your washer isn't repairable; but we sure hope you have fun shopping for a new one! Have a great rest of your week! The Fred's Team
Brian M.
KFCO22EVBL2 Kitchenaid Refrigerator Cc that unit is still frosting up Found ice build up upper right hand corner Gasket is not hitting the fram all the way I was able to adjust it, but if this does not fix issue they need a new gasket
Brian M.
ZFSB23DNDSS GE Refrigerator Scratches in floor in front of fridge took pic Installed water line tube OP TEST OK
Brian M.
GZ2FSRXYY1 Whirlpool Refrigerator Cc that unit was not making ice and water dripping from bottom of freezer Found ice build up in drip tray steamed clear Found Ice maker running but not calling for water Replaced ice maker from truck stockOP TEST OK ; used 1 W10882923 (ICE MAKER ASSY)
Brian M.
NTW4516FW2 Amana Washer , Installed water valve OP TEST OK
Brian M.
WRX986SIHZ00 Whirlpool Refrigerator Cc that frost on lower right hand freezer Found freezer door not installed correctly Removed and cleaned ice, reinstalled door ; Job Cmpltd
Brian M.
MDB8959SBW3 Maytag Dishwasher c that unit will not start Unit is getting power as soon as it’s plugged in drain kicks onNo selection is able to be made and drain does not shut off Needs UI and control board ; ordrng 1 W10595568 (cntrl-elec) and 1 WPW10475778 (panel-cntl)
Brian M.
KSSS48QDX05 Kitchenaid Refrigerator Cc that unit is not cooling in fridge Ff 60 Fr 25Removed back wall of freezer and fan started to spin faster, and cabinet light turned on ( was not on when started to pull wall out ) As of now cold air is being pushed over to fridge OP TEST OK
Brian M.
110.77841600 Kenmore Dryer Cc that unit does not spin Found belt and pulley fine motor hums but will spin if pushed Needs motor replaced Estimate only
Brian M.
MDBH955AWB Maytag Dishwasher Cc that unit starts cycle after finishing a cycle Ran 10 min auto test no errors showed Ran rinse cycle 9 min cycle unit shut down as normal after running
Brian M.
KBFS20ECMS00 Whirlpool Refrigerator Cc that things freeze in front of air baffle Fr 38 Showed customer on kitchenaids website. Website shows about product placement and temp regulations
Brian M.
WRX988SIBM03 Whirlpool Refrigerator Cc that unit not making ice Checked that Ice maker is getting power and getting water Ice box fan is not properly working order Ice box fan, UI and another control board ; ordrng 1 W10843055 (cntrl-elec) and 1 W10846539 (evaporator fan blade) and 1 W10848301 (cntrl-elec)
Brian M.
MGRH752BDW Maytag Range Installed oven temp sensor Ran test bake mid test control board went out and did not come back on Control getting power Needs control board replaced ; ordrng 1 5701M754 (CLOCK CONTROL )
Brian M.
UMV1160CW Whirlpool Microwave Cc that unit does not heat Found unit getting power and drawing 9.55 amps Tested high side all checked good Needs mag replaced ; ordrng 1 W10754299 (magnetron)
Brian M.
WTW4800XQ2 Whirlpool Washer Installed control Ran auto test Ran calibration OP TEST OK
Brian M.
790.94364700 Kenmore Range Cc that unit does not bake Tested bake element 14.6 ohms Bake element good Control is sending signal to broil instead of bake Needs control Customer does not want to repair
Brian M.
WTW7500GW0 Whirlpool Washer Cc that unit flashes f6e3 Could not run diagnostics Found ui intermittently unresponsive Control getting power but no selection is starting Need ui and control ; ordrng 1 W11130237 (UI) and 1 W11130238 (CONTROL )
Brian M.
WRS526SIAE Whirlpool Refrigerator Cc that unit is still freezing food Found Diffuser stuck open Needs diffuser replaced
Brian M.
GB2FHDXWQ02 Whirlpool Refrigerator Cc that unit is not cooling Found unit running and normal temps ff38 Fr 15Put unit into force defrost found 3.9 amps on defrost Unit needs control replaced Replaced using truck stock Steamed out ice OP TEST OK
Brian M.
GTDP220EF1WW GE Dryer Installed switch and fuse OP TEST OK
Brian M.
WRT311FZDT01 Whirlpool Refrigerator Installed fan kit Sealed liner OP TEST OK