Local Reviews
for Brian
Powered by Fluid LOCALGreat service at a reasonable cost.
Sandy - Chagrin Falls, OH
Service
David - Rootstown, OH
Brian was very nice and professional
Service charge and labor charge was very HIGH
Josylin - Streetsboro, OH
Labor charge was very High for 15 to 20 minutes of work. I'm very pleased with the work and having the part that was needed available for the job.
Response from Fred's Appliance Service:
Hi Josylin, Thank you for submitting your review! We are so happy to hear that you were please with the service provided. We quote our repairs using a national flat rate labor guide. This means that regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a new technician that takes some extra time. We are glad that your technician was able to get your unit up and running again! Have a great weekend! The Fred's Team
Knowledgeable and punctual!!
Mette - Chesterland, OH
Fred’s Appliance is always punctual, reliable and knowledgeable! Brian was on time, knew what he was talking about and was nice - I would recommend them to anybody I know!!
Excellent and friendly service
Holly - Aurora, OH
Our tech was very friendly and did an excellent job.
Awesome
Eunicy - Kent, OH
joseph
Joseph - Solon, OH
the service was great by Brian he was not given all the parts he ordered therefore it took 2 weeks to finish the job
Response from Fred's Appliance Service:
Hi Joseph! Thanks for sharing your feedback. We do apologize for the delay with additional parts needed. The technician noted that he found a crack on the water valve during his return visit. However, we are happy to hear that you thought Brian was great! If you have any additional questions about your repair just let us know. Thanks and have a good day! -The Fred's Team
Great Service
Tina - Kent, OH
Fast, great service!
Kelly - Aurora, OH
Cora
Cora - Reminderville, OH
1st time very: - Positive Experience - Service Person -,Brian very polite and. efficient - Timely Clean up - left it spotless
Great
Darryl - Atwater, OH
He was a very nice and intelligent young man. I'm very pleased with Brian. Thank you
Washer Repair
Michael - Solon, OH
Fred's was able to come to my location the next day. Brian was able to diagnose the issue and the repair was performed in a friendly and professional manor.
Rude, Excessive billing
Elizabeth - Bentleyville, OH
I posted a review on Yelp
Response from Fred's Appliance Service:
Hi Elizabeth, Thank you for sharing your review on Yelp and Fluid. The technician found that your dishwasher was not draining from debris inside the pump. We charged you the service fee to diagnose this issue and labor to clear the debris. We apologize if you feel that you were excessively billed. The labor that we charge is determined by a flat rate labor guide. This means, regardless of the time it takes your technician to complete the repair, we charge the same amount. We feel that this is the most fair as we wouldn’t want to charge more for a newer technician that might take extra time or less for our most senior technician that did the same job super efficiently. Our labor rates are guaranteed for 90 days and should you experience any issues with this repair over the next three months, we will get you taken care of without an additional labor charge. Thank you! The Fred's Team
He was fantastic
Stephen - Solon, OH
Serena
Serena - Maple Heights, OH
Great job very Pleasant
Brian M.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not making enough ice or slow ice production Found icemaker to have error of e5 motor timed out Needs ice maker ; ordrng 1 W11294907 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit won’t power on Found stored code of f6e3 and f6e2 and f2e1 Units will not run or go past error codes Needs UI and control Customer stated that She spoke to a customer rep and that If it needed these parts again that they would replace the machine .; ordrng 1 W11162440 (cntrl-elec) and 1 W11135391 (console)
Brian M.
DISHWASHER GE GDF620HSJ2SS Cc unit will not stop running Found unit trying to drain and will not stop reset power and unit automatically starts back up and try to fill Found unit also to have a loud clanking noise coming from drain pump Needs drain pump and main control ; ordrng 1 WD21X24900 (Control) and 1 WD19X25180 (Drain pump)
Brian M.
WASHER AMANA NFW5800HW0 Cc unit hangs up mid cycle or takes to long Ran diagnostics found no stored error codes Ran auto test found no issue with unit also followed service bulletin W11401418 which it states the possibility of hot and cold reversed verified that this is not the case Ran another auto test still nothing Advised to watch and call back If issue is more constant
Brian M.
DRYER MAYTAG MGDC465HW0 Cc unit not dryer in one cycle takes multiple times to dry Removed vent and found vent to have a wire mesh net stuck in side and a clog Removed clog and wire mesh Ran test cycle unit is now heating up properly OP TEST OK
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBMS02 Installed deli board and coil valve Unit is still operating normally OP Test Ok
Brian M.
WASHER MAYTAG MVWB835DW4 Cc unit has errors and won’t turn on Found stored error of f6e2 Replaced UI and control Ran auto test and calibration
Brian M.
DISHWASHER KENMORE 665.13212K902 Cc glass in dishwasher Found the remaining piece in the silverware rack Ran test cycle OP Test Ok
Brian M.
WASHER WHIRLPOOL WTW7120HW0 Cc unit not washing properly Found unit to be functioning as design but concentration on load and go are not set properly and dispensing to much soap causing suds Adjusted load and go Customer not happy and wants to swap product Advised to reach out to whirlpool or retail store
Brian M.
REFRIGERATOR GE DFE28JSKBSS Cc unit leaking in freezer Found evap pan frozen over Cleared pan and clog from rear of machine OP Test Ok
Brian M.
DISHWASHER KITCHENAID KDFE104HBL1 Cc unit leaking Ran unit for 20 min did not see a leak at this time Placed water mitigation mat down and advised to watch over the next few days
Brian M.
RANGE KITCHENAID KFGD500ESS04 Cc unit not baking in upper lower oven Found both igniters to be open Replaced using truck stock Ran test bake OP Test Ok ; used 2 12400035 (IGNITER) from stock
Brian M.
WASHER WHIRLPOOL WTW4950XW2 Cc unit not spinning Found cam bolt to have come loose and causing tub not to in gauge Replaced cam using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10006356 (
Brian M.
DRYER GE GTD65EBSJ3WS Cc of noise Found a ring to be stuck in front bearing housing Removed Ran test cycle OP Test Ok
Brian M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Cc unit not making ice Found ice maker rotating but not calling for water Replaced ice maker Ran test harvest OP Test Ok
Brian M.
REFRIGERATOR KITCHENAID KRMF606ESS01 Installed board and still same issue Spoke to BJ he advised me on checking proper voltage to the door found that it may be 2 things harness itself to deli board or it may be an internal issue Advised to replace wire harness Will need 2nd tech to help tear down the front end of the fridge ; ordrng 1 W11170612 (harns-wire)
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc mullion heater sticking open Found hinges on mullion to be sticking Added grease to plastic portion of hinges Mullion heater now hinges properly
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHW Installed control and UI OP Test Ok
Brian M.
WASHER MAYTAG MVWB835DW4 Cc unit drops water on close at end of cycle Found no issue with water valve ran several valve test and unit is functioning as design Advised customer that sometimes water will still flow due to the soap dispenser housing design At this time I can not duplicate an issue Ran calibration OP Test Ok
Brian M.
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Installed ice maker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock