Dan H.
Local Reviews
for Dan
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Theresa - Parma, OH
Good
Donna - Parma Heights, OH
Great, professional service
Rebecca - Westlake, OH
I was really happy with the ease of communication, scheduling, and professionalism of the technician.
Great service. Arrived when he said he would.
Lillian - Parma, OH
I always use Fred's Appliance. Everyone has always been helpful and the service has been great.
Diane
Diane - Broadview Heights, OH
Nice Guy,Bullshit Explanation
Karen - Olmsted Township, OH
Nice Guy,Bullshit Explanation - Blamed it on Whirlpool design of oven for not working. When the temperature is set to say 350 when the beeper sounds it still not at that cooking temperature. To say you have to wait another 20-30 miniutes is bullshit!! If it's a product problem, replace it period or report it to Whirlpool for replacement don't give us a piece-meal solution to det around the problem!!
Response from Fred's Appliance Service:
Hi Karen, We appreciate your sharing your review with us! There is often confusion around preheating an oven. The initial pre-heat is based on the heat increasing the resistance of a temperature sensor that is located at the top of the unit. Since heat rises, the temperature sensor senses, say, 350 degrees before the sides, back, and bottom of the oven cavity reach that temperature. The best way to check the temperature of the unit is to place a cast iron skillet/pan on the center rack and, using an infrared thermometer, take the temperature of that pan. You will typically find the pan has reached the set temperature about 10-15 after the oven sensor reaches temperature and causes the unit to beep. We hope this helps clear up the preheat process. If you find that your unit still isn't reaching temperature after 10-15min after the preheat, please give us a call. We will be happy to take a look at your unit! Thank you! The Fred's Team
Mario
Sonia - Bedford Heights, OH
Thanks being on time
Very personable, knowledgeable, and quick
Ken - Brooklyn Heights, OH
Dan H, is a true professional in every sense of the word. knows exactly what he's doing and is easy to speak with. Your company is blessed to have a great staff, both the one's that we interact with on the phone as well as your service technicians. Great personnel and totally appreciated even though the products that are being manufactured are overall very poorly made. How sad is that?
Freezer Fixed Fast!
Judith - Cleveland Heights, OH
Great service for start to finish. I was impressed with the online scheduling. It was easy and asked non-technical relevant questions. Upon arrival to our home, Dan and his tech-in-training were very professional throughout the service call. He told me the problem, solution, cost and timeline until the job would be completed. Dan returned when the part arrived at my home and quickly installed the thermostat. Thanks for being a reliable company with awesome techs. I highly recommend Fred's Appliance Repair. (BTW, Dan is/was a great mentor from what I saw.)
Fred’s Appliance Best in CLE
Meg - Shaker Heights - Shaker Heights, OH
We have used Fred’s a number of times. They are professional and timely. Simply the best the CLE has to offer.
Washing Macine Repair
Mary - Lakewood, OH
Renee
Renee - Chagrin Falls, OH
Dan and the young man with him were very professional and kind.
Quick response
Lorraine - Middleburg Heights, OH
Good
Sugar - Chagrin Falls, OH
Great
Jerry - Maple Heights, OH
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "The heater received is not the same size as the original(see pics), reordering heater; ordrng 1 W10518394 (heater)"
Dan H.
DRYER KENMORE 110.6002201 "Customer complaint that unit is not heating, confirmed, found thermal fuse, element , and thermal cut off open, customer does not want repair at this time; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 WP3392519 (thermal fuse)"
Dan H.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint that unit is not making ice, confirmed, ice maker is receiving 120vac, unit needs new ice maker ; ordrng 1 W10873791 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE MAYTAG MER8700DS1 "Customer complaint that oven is not heating, confirmed, found element blown, element is receiving 240vac, unit needs new element, ran entitlement, part is covered under 10 year extended warranty ; ordrng 1 W10779716 (elmnt-bake)"
Dan H.
WASHER MAYTAG MVWB765FW4 "Customer complaint that cycles are not operating properly, ran diagnostics found f7e3(main drive module over current) and f7e9(locked rotor) error codes, found water sealing passed tub seal into motor, unit needs new gearcase, motor, and rotor; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11393685 (GEARCASE)"
Dan H.
DRYER WHIRLPOOL NGD4655EW2 "Customer complaint that unit is not heating, found gas turned off, turned gas on, unit heated, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWB765FW0 "Customer complaint that unit does not fill with enough water , Ran diagnostics found f0e3(over load) error code , ran test cycle, unit completed, started normal wash cycle , unit filled to normal water level, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Dan H.
WASHER MAYTAG MVWX655DW2 "Customer complaint that unit is humming , found unit stuck in continuous drain, canceled, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Dan H.
REFRIGERATOR MAYTAG MFX2571XEM0 "Installed new ice maker and air damper, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH32519HZ-2 "Customer complaint that unit starts then shuts off, heated glass of water several times, unit is working properly, unable to duplicate the problem , unit is operating as designed"
Dan H.
DRYER WHIRLPOOL WGD5620HW1 "Customer complaint that unit is not drying properly and of error codes, ran diagnostics found f3e2(moisture sensor open or shorted) error codes , moisture sensor passed test, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWX600XW2 "Installed new lock and control, op test good"
Dan H.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Customer complaint that unit is not cooling, fresh food temperature at 78 degrees, freezer section temperature at 81 degrees, compressor is is starting and stopping, called whirlpool techline spoke to Cathy, ran test 38, compressors only pulling 40 watts, this indicates a low charge in system Cathy suggested that we check for leaks with nitrogen , informed Cathy that we do not have nitrogen at this time, Cathy says to use a leak detector to find the leak, found unit restricted, found no flow through fresh food section cap tube, called whirlpool techline spoke to tj, unit cannot be repaired same file number"
Dan H.
REFRIGERATOR WHIRLPOOL WRF736SDAW14 "Installed new air damper, air damper opening now, found excess frost on evaporator, bi metal is open, found control not sending 120vac to defrost heater, unit needs new control and evaporator fan motor ; ordrng 1 W10854027 (cntrl-elec) and 1 W11224591 (motor-evap)"
Dan H.
WASHER AMANA NTW4705EW0 "Customer complaint that unit keeps stopping at rinse cycle, confirmed, ran diagnostics found f5e2(lid lock fault), f2e1(stuck key), f7e1(basket speed fault) and f5e1(lid switch fault) error codes, tachometer test shows optical sensor is not reading basket, lid locks and unlocks, unit needs new shifter, found do not working, control is not sending 120vac to drain pump , unit needs new control, customer does not want repair ; ordrng 1 W10913953 (actuator) and 1 W11116502 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL GX5FHTXVY06 "Customer complaint of ice build up in freezer section, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock"
Dan H.
WASHER MAYTAG MVWC465HW "Customer complaint that unit is not working properly, ran diagnostics found f5e2(lid lock fault) error code, lid is not locking, installed new lid lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"
Dan H.
DRYER WHIRLPOOL LEQ9858PW0 "Customer complaint that unit is not drying, started normal dry cycle, unit heats, found vent filled with water, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Customer complaint of moisture build up on top of the freezer section found liner peeling away from freezer section door, unit needs new freezer section door; ordrng 1 LW11202404 (dor-fip)"
Dan H.
WASHER WHIRLPOOL WFW92HEFC0 "Installed new control and user interface, op test good"