Shewanna - South Euclid, OH
Finally, a working new fridge!
Mary - Lakewood, OH
We bought a new fridge, and it didn't work. The warranty service website said the soonest appointment was 2 weeks. Sigh. When Dan & helper came out, it was determined the fridge needed a new compressor & evaporator. Then we waited again. When they came back out, they were professional and worked incredibly well in my cramped kitchen. I now have a working fridge, thanks to Dan & co!
Nahtia - Cleveland, OH
The washing machine was checked but the problem still was not fixed. The washing machine is still leaking from the first time that I made a claim. The Technician stated that everything was okay with the washing machine. And to make sure the clothes are balanced on both sides. After washing a load of a “balanced cycle” water was all over my basement floor.
Response from Fred's Appliance Service:
Hi Nahtia! Thank you for sharing your feedback. We truly apologize that this issue has not been resolved for you. One of our team members will be reaching out to you shortly to follow up on your visit. If you have any further questions about your washer please let us know. Thank you! -The Fred's Team
Sally - Lakewood, OH
Prompt and Professional
Daniel - Cleveland, OH
Tom - Twinsburg, OH
Dan and partner did a great job!
Wendy - Lakewood, OH
They fixed my washing machine quickly. I wish they had worn a mask.
Response from Fred's Appliance Service:
Hi Wendy, Thank you for sharing your feedback. We are glad to hear that your machine was repaired quickly. We have been implementing policies to ensure our customers and team are staying as safe as possible during this time. All of our technicians are provided an array of PPE including face masks. We will be sure to remind Dan to wear his mask while in customer's homes and when social distancing is not possible. Your feedback is appreciated! Thank you, The Fred's Team
Tyesha - Cleveland, OH
Iam very satified
Alexandru - Cleveland, OH
Dan Fixed the unfixable !!
Barbara - Chesterland, OH
We had several service calls by another appliance service company with no results plus a battered floor from repeated removal of the unit. Dan (from Fred’s appliance) diagnosed the problem on the first visit and we are now able to finally use our oven. Fred’s appliance was great. HecMarie was apprenticing with Dan - exceptional work - attention to detail and respectful of our kitchen. Thank you both !!!!
control board replacement
Rick - Cleveland, OH
Mary - Cleveland, OH
Prompt & Efficient!
Ben - Maple Heights, OH
Pat - Lakewood, OH
Easy, on time, fixed my Problem
Barbara - Beachwood, OH
RANGE JENN-AIR CVG4280S "Customer complaint that burners are not lighting, confirmed, igniter switches are not working, unit is missing a knob, unit needs two igniter switches and a knob; ordrng 2 WPY704512 (Switch)s and 1 WP71001641 (Knob), used 1 SHIPPING (shipping and handling) from stock"
MICROWAVE WHIRLPOOL WMH76719CZ "Customer complaint that unit is not working, confirmed unit is not heating, capacitor and diode are good, unit needs new magnetron ; ordrng 1 W10818686 (Mag)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Installed new user interface , advised customer to monitor"
REFRIGERATOR MAYTAG MFI2570FEZ02 "Customer complaint that ice maker freezes up into a big block of ice, found ice maker fill cup frozen over, unit needs new valve; ordrng 1 WPW10312696 (Valve), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that unit is not making ice, found ice bin full, ice maker cycled and filled, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
WASHER MAYTAG MVWB835DW5 "Customer complaint that you turn it on beep beep beep sometimes it works clothes wet at end, unit is leaning to the right and has a board under feet, advised customer that unit needs to be on a solid level surface, ran diagnostics found f0e2(over suds), f0e5(off balance), f5e3(lid will not unlock), f2e1(stuck key),and f0e3(over loaded) error codes, lid locks and unlocks, unit spins and agitates, found fill hoses reversed, unable to correct because the valve sparks all over when close, advised customer that they need a plumber to repair valves, started normal wash cycle, unit filled and began agitating, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
WASHER WHIRLPOOL WTW5560SQ0 "Installed new clutch, op test good"
DISHWASHER KITCHENAID KDPE234GBS0 "Installed new dispenser, op test good"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200, 1 W10890099, 1 W10890131, 1 W10890121, 1 W10890117, and 1 W10890087 from stock"
DISHWASHER KITCHENAID KDFE304DBL0 "Customer complaint that unit is leaking, confirmed, found unit leaking from diverted va.ve, unit needs new sump assembly ; ordrng 1 WPW10455261 (Sump)"
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Installed new led modules , op test good"
REFRIGERATOR AMANA ART318FFDW06 "Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.7oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer complaint that freezer section light is not working, confirmed, found freezer section light out, unit needs new freezer section led module ; used 1 W10695459 (Led) from stock"
BEVERAGE CENTER KITCHENAID KURR204ESB00 "Customer complaint of moisture build up between door glass, confirmed, ordering new door glass assembly ; ordrng 1 W11431159 (Door glass)"
DISHWASHER KITCHENAID KUDS35FXWH9 "Installed new user interface, op test good"
DISHWASHER MAYTAG MDBH949AWQ4 "Customer complaint that unit is leaking, model and serial number do not match dispatch"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint of odor, no unusual odors noticed, good frost pattern on evaporator, evaporator fan , compressor and condenser fan are running, unit is operating as designed"
WASHER MAYTAG MVWB880BW "Customer complaint that unit is not spinning, found bearings worn, grease and water leaking into motor, hub is worn out, unit needs new bearings, rotor, motor, rps sensor and hub, customer does not want repair ; ordrng 1 W10820039 (Hub) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Sensor) and 1 280146 (Rotor) and 1 W10435302 (Bearing), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed new led module, op test good"