Dan H.
Local Reviews
for Dan
Powered by Fluid LOCALgood knowledge of issue
JAY - Wickliffe, OH
found the problem...so far,so good
On time and professional
Michael - North Royalton, OH
Ken. Owner of Fridgadaire Dryer
KENNETH - Cleveland, OH
Great Service.
Terrible service issue not resolved
JAMES - Bay Village, OH
Your service was a complete failure. Parts on a stove were replaced but the technician failed to bring a meter to check if gas was still leaking from stove. Technician was completely unfriendly. My wife and son still smell gas so gas was turned off again. Whirlpool recieved a report from tech saying issue was resolved. ITS NOT RESOLVED !!!!
Response from Fred's Appliance Service:
Hi James, Thank you for taking the time to submit your review. We are so sorry to hear that you are still having trouble. I just tried to give you a call to discuss, but I was unable to reach you and left a message. We would certainly like to come out to take another look and get this taken care of for you. Since your unit is still under the first year manufacturer warranty, you will just need to call Whirlpool to schedule the appointment at 1-800-253-1301. Additionally, our technicians do not have carbon monoxide detectors. If you would like this tested, you can request a detector from Whirlpool as well. Again, we are so sorry to hear about this issue. We have a make-it-right policy and we would certainly appreciate the opportunity to do that! Thank you, The Fred's Team
Good service
Judy - Independence, OH
Dan showed up on time, checked the problem, and made the repair quickly. He was pleasant and efficient.
Ette
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
the repairman gave me great service and helpful hints
ROSEMARY - Maple Heights, OH
2nd service
JOHN - Parma, OH
Carol
WILLIAM - Kirtland, OH
Excellent service and dependable
Great Service and Customer Service of the Tech
ANTOINE - Willowick, OH
The tech explained in detail of the expective service and set the proper expectations of the time it will take to complete the visit.
Fanastic Experience
BEVERLY - Maple Heights, OH
Apparently my mom fell right as the repairman appeared at the door. She scooted to the landing to stand up, since she has bad knees and couldn’t stand on her own. He was so good to her and wanted to make sure she didn’t need to go to the hospital or did a family member need to be called. My mother doesn’t compliment people often but she talked none stop what a nice man he was and concerning.
Response from Fred's Appliance Service:
Beverly, Thank you for taking the time to submit your feedback! We are so sorry to hear that your mother fell; we truly hope she is doing well. All of our technicians are great people with big hearts and I think this story proves that! Again, we are wishing your mother the best and a speedy recovery if needed! Have a great week! The Fred's Team
Professional Service
BERT - South Euclid, OH
Dan was very professional and quickly identified the problem. Through no fault of his own he was unable to perform the repair because he didn't have the needed part to complete it.
Response from Fred's Appliance Service:
Hi Bert, Thanks for submitting your review! Is your unit still not working? If so, we would like to send a technician back out to take another look! Give us a call at 1-800-45-FREDS. Thanks! The Fred's Team
Excellent service technician
DEBRA - Wickliffe, OH
Dan is professional, knowledgeable, friendly, polite. I have always been most satisfied with Fred's services and technicians. It is an efficient, well-run professional business.
great service... nice guys
BRIAN - Cleveland, OH
AWESOME SERVICE
KAREN - Brooklyn, OH
EASY TO TRACK WHEN SERVICE WILL BE PERFORMED
Dan H.
PSA9240SF1SS GE MICROWAVE Customer complaint that dial will not push in to start unit, confirmed, found knob cracked, ordering new knob,; ordrng 1 WB03X21244 (knob)
Dan H.
MFI2269FRZ02 MAYTAG REFRIGERATOR Recovered refrigerant, installed filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890121, 1 W10890126, and 1 W10890131
Dan H.
KRFC704FPS00 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 22 degrees, found fresh food section evaporator frozen solid, unit needs new control and evaporator cover per service pointer W11033419B; ordrng 1 W10789113 (cntrl-elec) and 1 W10815735 (cover-evap
Dan H.
MFW9800TQ0 MAYTAG WASHER Customer complaint that unit is leaking, confirmed, found boot torn at fill tube, unit needs new boot
Dan H.
JGD3536WS01 JENN-AIR COOK TOP Customer complaint that fan is not working, found filter still wraped in plastic packaging, removed, op test good ;
Dan H.
GSH25JSDBSS GE REFRIGERATOR Customer complaint that unit is not dispensing water, found water line clogged in freezer section door, unable to clear water line, unit needs new freezer section door
Dan H.
AGR420BAB1 AMANA RANGE Customer complaint that oven door fell off and will not go back on, confirmed, no damage to hinges, or mounts, reinstalled oven door, op test good ; Job Cmpltd
Dan H.
MER8800FZ1 MAYTAG RANGE Customer complaint that oven caught on fire, found remnants of something that was spilled in oven that ran down under oven floor and burned off, unit is operating as designed ; Job Cmpltd
Dan H.
WRS325SDHZ00 WHIRLPOOL REFRIGERATOR Installed new control, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; Job Cmpltd
Dan H.
TS22BRXAN00 Estate Refrigerator Installed new ice maker op test good
Dan H.
JFC2290VEM2 Jenn-Air Refrigerator Installed new end cap, op test good
Dan H.
JMW8330DAB JENN-AIR WALL OVEN Installed new user interface ,op test good
Dan H.
110.23832100 KENMORE WASHER Customer complaint that unit is not spinning, unit filed with water when tech arrived, found lid switch physically broken, unit needs new lid switch; ordrng 1 WP3949238 (switch-lid)
Dan H.
MVWC565FW1 MAYTAG WASHER Customer complaint that unit is making loud noises, ran manual test cycle for heavy agitate, heard grinding noise, noise is coming from motor, installed new motor from truck stock surplus, op test good ; used 1 11026785 (MOTOR) from stock, Job Cmpltd
Dan H.
MEDX65TDW1 MAYTAG DRYER Customer complaint that dryer burned a shirt, started normal dry cycle, average temperature at approximately 140 degrees, good air flow outside, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, unit is operating as designed ; Job Cmpltd
Dan H.
WRB322DMBM00 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 74 degrees, freezer section temperature at 73 degrees, No frost pattern on evaporator, evaporator fan is running, compressor and condenser fan are running, found visible leak at factory brazed steel to copper connection to condenser, repaired, installed new filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890124, 1 W10899121, and 1 WPW10143759 (DRIER)
Dan H.
KRFF300ESS00 KITCHENAID REFRIGERATOR Installed new door gasket, op test good ; Job Cmpltd
Dan H.
NED4655EW WHIRLPOOL DRYER Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated, good air flow out of unit found standing water in vent, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer needs to have vent tube cleaned ; Job Cmpltd
Dan H.
MVWX655DW1 MAYTAG WASHER Customer complaint that unit stops mid cycle, ran diagnostics found f8e1( long/no fill) error code, found drain hose inserted into drain stack approximately 18”, corrected, explained to customer that drain hose should not be inserted more than 4.5” into drain stack, started normal wash cycle, unit filled and advanced to wash cycle, op test good ; Job Cmpltd
Dan H.
GSHS5KGXGCSS GE REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 20 degrees, evaporator fan is not running , compressor and condenser fan are running, good frost pattern on evaporator, evaporator is recieving 120vac, unit needs new evaporator fan motor, customer does not want repair at this time; ordrng 1 WR60X10307 (mtr dc evap fan asm)