Bettie - Strongsville, OH
The serviceman ordered new parts instead of trying to repair the old ones and now it works the best it ever has. Problem solved! (I hope)
Cynthia - Elyria, OH
EXCELLENT ALSO LEVELED FRIG AND THE DOORS
Mary - North Ridgeville, OH
He was polite and fixed the problem. Thank you
Sue - Columbia Station, OH
On time and fast service
Mark - North Olmsted, OH
Service was excellent
David was great
David - North Olmsted, OH
David was great. He knew exactly what needed done and accomplished it. He is a great representation on Fred's appliance.The only concern I have is the price. I think it was well overpriced and I probably wouldn't use the company again for that reason.
Response from Fred's Appliance Service:
Hi David, Thanks for dropping us a line! We know it's never fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that your technician was a great representation of our company and provided quick and efficient service! Thank you! The Fred's Team
Steve - Westlake, OH
Carmen - North Olmsted, OH
David is a great representative for Fred’s Appliances. On time, solved the problem, very polite and COVID-19 PPE prepared.
James - Middleburg Heights, OH
James was professional, competent, and courteous when he repaired my Kitchen Aid refrigerator. I would happily have him to my home again.
Rawda - Middleburg Heights, OH
David was such a nice, helpful, and polite person to work with! Very respectful and down to earth!
Ginger - North Royalton, OH
David's work was satisfactory and neat in his work. Confirmed oven was working properly before leaving. Cleaned up before leaving.
Duane - Strongsville, OH
very prompt and friendly
Joan - Olmsted Township, OH
Cheryl - Elyria, OH
Very good work finding out and taking care of what the problem was.
Mike - Strongsville, OH
Dave was very friendly and knowledgeable.
WASHER MAYTAG MVWX655DW1 "Cc unit making weird sound and not washing clothes correctly. Found no error codes. Ran diagnostics, not agitating but will spin. As soon as I lifted to look under machine grease was on my hand. Grease dripping from gearcase and over all lower components. Actuator is not switching over to agitate. Will need gearcase, cap, actuator, belt, pulley and hub. Motor is covered under extended warranty, no charge for washplate because it might get chipped in process of replacing gearcase. Gave estimate to customer. Customer paid SVC, do not order parts ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10913953 (actuatoR) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11239857 (belT) and 1 W11395618 (CAP), used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MEDX655DW1 "Cc timer not moving, customer tried sensor and timed dry, both not moving. Tested out on timed, made sure airflow is good outside, good. Heating up and cycling off. Power good coming into unit, Timer getting power just not advancing. Checked over heater circuit, good. Gave estimate to customer, do not order parts ; ordrng 1 WPW10642928 (timer), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MHW3505FW1 "From notes, Cc not changing cycles or temp. Unit was unplugged. Plugged in and went to diagnostics. F6E3, F5E4e error codes. Ran diagnostics, temp is changing when its suppose to. Ran through diagnostics test, all components working correctly. Ran a normal cycle for 10 mins, everything seems to be working correctly. Took off top and blew through pressure hose, good. Unplugging it could of reset unit. Advise if happens again then would order out control and UI. W11201284 control, W10911040 UI"
REFRIGERATOR KITCHENAID KRMF706EBS01 One of brackets damaged. Core is NOT HERE. Looked around and cannot find part. Re ordering bracket.; ordrng 1 W106252069 (BRACKET )
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "New part too big. Old part too small. Ordering FZ door handle and asking customer to take out box and look over to make sure it can fit. Customer will call us if they cannot put part on. Do not schedule return; ordrng 1 W10827046 (handle,door (ss))"
RANGE MAYTAG MER6600FZ2 "Replaced parts. Checked out everything else, function wise test good. Put bake on 350* tested, took 13 mins to pre heat. Good. Op test ok"
REFRIGERATOR KITCHENAID KSCS25INBL00 Replaced parts. Tested. Good. Called for water and cycled. Op test ok
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Cc buzzing noise. Could hear it as soon as I walked in house. Coming from condenser area. Moved coils around , added styrofoam/cardboard. Let sit for a couple of mins. Good, no noise, op test ok"
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Replaced parts. Leveled out as best as possible. Good. Op test ok
REFRIGERATOR GE DFE28JSHCSS "Cc little stream of water coming from dispenser. Customer just replaced water filter about a month ago. Pulled unit out. Took off water line. Found the water pressure low, also found little kinks in the copper line itself. Customer has old style shut off water valve. Suggested having a plumber come look at the shut off valve and the copper line if needed to be replaced. Unit test good as of now. Op test ok.; used 1 SENIORDISCOUNT (senior discount) from stock"
REFRIGERATOR AMANA ASI2575GRS01 "Cc of leveling. Went through manual and Lund only leveling for door, unit. Door open all the way and stopper stops it, showed customer. Tested out. Good. Op test ok"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced parts, also found dent where door meets the door switch, added door spacer from t/s. Customer threw away core return boxes, so will have to put into a different box. Tested multiple times, good op test ok; used 1 WP2177331 (DOOR SPACER) from stock"
WASHER MAYTAG MHW6630HW0 "Cc LOC error code. Customer had control lock on and didn’t notice. Let customer know. Showed them. Went through diagnostics, good. Op test ok"
LAUNDRY CENTER WHIRLPOOL MGDB765FW0 "Cc “check lint screen” light on all the time when starting unit, stricker caught clothes, fabric sheets sometimes get caught on lint grille. Check lint screen light is more so a safety feature to let you know to check it, per owners manual will come on until you open door or start cycle. Stricker and lint grille are in correctly. Checked with hand to make sure not rips or anything can be felt, good. Upped customers dryness level from 2 to 3. Went over temp and dryness level options per owners manual. Had customer try a couple times and every time it worked every time. Op test ok."
REFRIGERATOR MAYTAG MRT711SMFZ00 "Cc door handle loose, top freezer sliding and rubbing when closed, deli drawer falling. Tightened handle, corrected door at hinge and also added a shim to help raise it. Inspected. Found drawer cracked, went over not having a lot of weight on top. Ordering drawer, customer can put in themselves , no need to return and also make sure drawer is completely pushed in. ; ordrng 1 WPW10308849 (pan-meat)"
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Parts not needed, got here and water is working fine, customer complaint was about the Icemaker not working, but customer said it started working and giving a lot of ice. Got here customer had arm up, put down and started cycling on it’s own. Pushed out ice and called for water. Op test ok. If happens in future would suggest ordering Icemaker."
REFRIGERATOR WHIRLPOOL WRS321SDHB04 Replaced part. Tested. Good. Op test ok
DRYER WHIRLPOOL WGD5000DW3 Replaced part. Let sit so adhesive can stick. Good. Op test ok
RANGE GE JBP64B0B2CT "Cc oven not getting up to temp or taking long time to. Found crack on back on bake element. Went to back of unit, correct power coming into unit, 240 going down to bake element. Element test open. New element needed. Ordering part.; ordrng 1 WB44T10010 (range oven bake elem), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer on extended warranty through New Leaf. Cc not cooling in FF section, customer did a hard r set, now drawer UI not working. Found FF evap covered with ice, drawer UI no display, harness to it is a little failed. Fan is not working, checked and not getting correct voltage from control. Will need to steam off all ice and replace part. 3 count job,; ordrng 1 W11087438 (motor-evap) and 1 W11170612 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"