Prompt, fast, thorough, and accurate.
Gloria - Parma Heights, OH
David was prompt, courteous, and professional. He diagnosed the problem quickly, installed the replacement part, and our refrigerator was fixed very quickly. I appreciate the prompt service from those in the office, as well as the technicians in the field. Calling before showing up at the door, is also extremely helpful.
Robert - Wellington, OH
Donna - Rocky River, OH
Great experience. David is talented and polite.
Very knowledgeable service technician
Roy - Amherst, OH
Wanona - Wellington, OH
Excellent and thank you
On time/ polite/ knowledgeable
Joseph - North Ridgeville, OH
Colleen - Strongsville, OH
Service was very good.
Patricia - Broadview Heights, OH
Everything went smoothly!
The level of customer care was over the top👍
Ann - Strongsville, OH
Phenomenal service from start to finish.
Nice service but not resolved.
Kristen - Bay Village, OH
I don’t feel like my problem was resolved. The water is still cloudy.
Response from Fred's Appliance Service:
Hi Kristen! Thanks for your feedback. We apologize that the issue is still not resolved with your water dispenser. If you'd like we would be happy to schedule a return visit to run a new diagnostic or send a different technician for a second set of eyes. We want to make sure you are taken care of. We will have one of our team members reach out to follow up with you shortly. If you have any questions beforehand feel free to reach us directly at 888-453-7337 or you can hop on our website to live chat with us. Thanks Kristen! -The Fred's Team
Great service. David was very nice and knowable.
Margaret - Brook Park, OH
Great service by David
Annette - Rocky River, OH
David was thorough, knew how to solve the problem in a satisfactory manner....no mess!
Lawrence - Olmsted Falls, OH
Excellent service lovely young man
Jeffrey - Oberlin, OH
Knowledgeable, fixed the washer, it’s running great!
WASTE OF MONEY!!! Need refund!
STRONGSVILLE - Strongsville, OH
We had a sound in our wash machine like there were pieces of gravel in the basket at certain times during spin cycles. The repairman said it was fixed, charged us $186 and within minutes of him leaving I put a load of wash in, iand about 15 minutes into the cycle, the same sound started all over again!!! My husband and I are livid! We called Fred’s and now we have to wait another whole week to get someone to come back. We better not be charged again or we are contacting the credit card company. No excuse for this. The repair man was friendly.
Response from Fred's Appliance Service:
Hi Diane! Thank you for sharing your experience. We apologize that it was not a positive one for you and that the issue with your washer is still not resolved. We will send a different technician out your way for a new diagnostic and you would not be charged another service charge for the return visit. With Summer being our busiest season we try to get our customers taken care of as quickly as possible. We placed you on a cancellation list and will reach out to you first thing to make sure you are available. Should you have any questions prior to the technicians return just let us know. We appreciate your feedback. -The Fred's Team
REFRIGERATOR FRIGIDAIRE FGHB2844LF7 "Gasket damaged, took pic. Ordering kit. ***place on cancellation list if possible *** schedule as a 4 hour job. will need to possible take doors off to move unit out of place, little space in house; ordrng 1 5303918784 (air handler housin)"
WALL OVEN KITCHENAID KEBU208SSS03 "Cc unit UI is steaming up, happened about 30 mins into steam option, customer said was using both ovens, also had both ovens at highest temp and highest browning. Techline, Ritz, not uncommon for UI to steam up especially when using steam options on both ovens at the same time. Common. Advised to put foil tape along the seams under the UI. Checked all other components. Good. Followed what techline said, said it will help with moisture going to UI but it is common good for the moisture and humidity to reach it. if both ovens are going at the same time with highest temps, definitely possible for more moisture/steam to rise up through vents. Normal. Op test ok."
DISHWASHER KITCHENAID KDPM604KPS0 "Customer put go pro in unit and ran through a cycle. Noise is coming from 3 rack, like its rubbing up or binding. Customer found pump had broken clips on it, confirmed. Ordering parts.***two job count; ordrng 1 W10830523 (MANIFOLD ) and 2 W10831864 (TUBE)s and 1 W11101860 ( COVER ) and 1 W11416362 (PUMP MOTOR )"
RANGE WHIRLPOOL MGR8875WS1 Cc noises coming from control. Sounds like relays are clicking. Buzzing noises get loud. Dont see any marks or spots on relays. Ordering control.; ordrng 1 WPW10157252 (cntrl-elec)
RANGE GE JGB720SEJ4SS "Cc smelling gas with burners on. Tried all burners and confirmed. Gas still leaking out. Checked and found 3 valves still letting gas out. Gave estimate to customer for all valves. Customer paid SVC, do not order parts.; ordrng 1 WB21X20260 (valve burner 270 26.74 RR) and 1 WB21X20261 (valve burner 270 BL ) and 2 WB21X20262 (valve burner 270 RF)s, used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "S16360 covers labor. Same repeating issue. Following steps on service pointer. Ordering parts needed per pointer. Customer owes parts and SVC. Called techline to confirm. 7728892200. Went over findings. Follow service point and make sure Test 7 is in step 2. Will need to steam out ice/frost***request double labor.***3 hour job count; ordrng 1 W11033168 (harns-wire) and 2 W11456069 (CLAMP)s and 1 W11457241 ( PAN), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WED8500DC4 Cc dryer squeaking. Idler pulley worn down. ; used 1 4392067 (DRYER REPAIR KIT) from stock
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc of knocking noise. Went through diagnostics, tested fans, motors, compressor, all check good. Took off cover, looked at fans, nothing blocking checked damper. Good. Went through Icemaker cycle., dropped ice and called for water. Good. Checked dispenser, good. Unit test good. Cannot duplicate. Op test ok"
WALL OVEN WHIRLPOOL WOD51ES4ES01 "Cc inside door upper in dirty. Took pics. Went over and checked the seal, seal is flush, not broken or ripped. Door is closing properly and snug against seal. Seal and door good. Hinges good. Door needs to be clean. Looked at notes, will need to charge for cleaning. Have pictures taken if needed for review."
REFRIGERATOR N/A MSD2756GEB "Cc of noise when trying to dispense ice, no ice was coming. Removed Icemaker, found ice was stuck on motor and in door flap causing loud noise. Removed whatever ice blocking. Tested. Good. Op test ok"
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Cc frosting in FZ. Found gap on top of gasket. Put silicone over cabinet. Removed all ice, ice was blocking light. Used hot gun to conform. Good. Give 30 mins before opening. Op test ok"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc not getting water or ice. Went to back of unit, tested valve, water came directly out of valve. Frozen reservoir, service pointer. Ordering parts from Pointer. ; ordrng 1 212643 (sealer-gum) and 1 W10801011 (reservoir) and 1 W10841140 (adhesive) and 1 WP2198677 (connector) and 1 WP2300868 (fitting)"
MICROWAVE WHIRLPOOL UMV1160CW7 Replaced parts. Tested. Good. Op test ok
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Missing part W11299027 will need broken. Ordering put. Replace all at once. Place on cancellation list. ; ordrng 1 W11299027 (deflector)
WALL OVEN JENN-AIR JJW2730DS00 Replaced part. Tested both top and bottom oven. Good. Op test ok
REFRIGERATOR KITCHENAID KSCS23INSS00 Replaced parts. Tested. Good. Op test ok
SXS REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Cc not cooling. Found start device shorted. Replaced from truck. Tested. Good. Op test ok; used 1 W11198881 (START DEVICE) from stock
WASHER WHIRLPOOL WFW72HEDW0 "MSN all scratched off, cannot read it. Cc leaking from left corner. Checked bellow, good, no tears. Put unit on quick wash. When water started entering unit, water was pouring from underneath dispenser. Found a paper towels was blocking the water from entering in tub, just backed up and poured onto floor. Customer Removed paper towel. Ran diagnostics. Good, no leaks, op test ok"
DISHWASHER MAYTAG MDB4949SHZ1 "Customer said unit has been working and coming on, they tried it today and turned on and working correctly. Ran diagnostics, good, no error codes. Ran diagnostics, all components, good. Unit working as of today. Op test ok"
REFRIGERATOR KITCHENAID KSRP25FNWH00 "Cc leaking water into drip pan, full. Found water leaking from water filter housing. Ordering housing.; ordrng 1 WP2186443 (housing), used 1 SHIPPING (shipping and handling) from stock"