Eric M.


Years with Company:

Awards:

Local Reviews
for Eric

Rated 4.6 out of 5 stars based on 28 customer reviews

Map of Chesterland, OH

owner





Map of Mentor, OH

Pleased with service. Higher price than expected.




No issues at all with service or repairman. However, I was surprised to be charged for a service call on top of the labor. Typically, when contractors are called out and their visit results in either no work or an inexpensive repair then I see the point of paying a service charge. Businesses deserved to be paid for their time. But when the visit results in approximately $150 labor charge, the service call fee is waived or factored into the labor costs. Just my two cents. Good serviced. Pleased with the repair.


Map of Garfield Heights, OH

Great service.




Great service..on time..very professional!


Map of Euclid, OH

Service on Monday Apr 17




He knows what he is doing.


Map of Garfield Heights, OH

Liked letting the customer know the name and photo of the technician. Like the updates on the progress of technician reaching the house.




Eric was knowledgeable about the machines and completed a diagnostic.


Map of Willoughby, OH

Great Service,




Happy to get a repairman at the early end of scheduled time frame. Polite, clean and did not reek from cigarettes. Thank you.


Map of Aurora, OH

Disappointing




We have had Fred's Appliance to our home several times in the past and we were always very satisfied with the technician and the work they provided. This time, however, we were very disappointed. Once the technician arrived, he got right to work but I felt he was very dismissive of my questions and concerns. He said our convection oven was in perfect working order, even though it does not bake evenly on the "convection" mode. I was told to rotate my baking sheets to accomplish evenly baked cookies. I have owned convection ovens before this one and have never had to rotate baking sheets. We still don't feel our oven is working properly, but since your evaluation, we aren't sure of our next step.


Response from Fred's Appliance Service:

Hello David!Thank you for your note. We're sorry you're still having trouble. Please reach out to us directly to further address your concerns at service@fredsappliance.com or 888-453-7337. Thank you! -The Fred's Team.


Map of Cleveland, OH

Maytag warranty visit




Excellent service. Kept me well informed about technicians arrival time. Very satisfied.


Map of Bratenahl, OH

Prompt and courteous




Your service people are prompt and courteous as well as knowledgeable in their trade.


Map of Highland Heights, OH

Dishwasher




Tech was friendly and efficient


Great Service!




The technician was on time and cleaned up everything!


owner





Great Service




Eric was friendly and efficient!


Service Tech good, price terrible




$40.00 replacement part. Quoted for an additional part that was not need. Total quote was $432.00. Took me 40 minutes to fix myself. Eric was polite.


Response from Fred's Appliance Service:

Hi Jonathan!Thank you for your review. After reviewing your service records and speaking with the technician, we found that your unit needed the console in addition to the latch. The retaining tabs that assist in holding the latch in were broken. When servicing our customers, we list all needed parts in order to appropriately fix your unit for continued long term use. We're glad you were able to fix yourself! Thank you, and have a great weekend! -The Fred's Team


Very Good Service





Eric M.

Eric M.

WHIRLPOOL WASHER WTW8500DW0 Comp makes grinding sound and not cleaning clothes. Init svc test iaw tech sheet: F2e1 (ui stuck button); F6e2 (Communication Error: UI Cannot Hear ACU), cleared, spun basket, washplate loose, found gear on washplate worn, needs washplate and screw replaced.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate), schdld next appmnt for 4/27 THU 12-3,

Near Livingston Rd, Cleveland, OH 44120
Eric M.

Eric M.

MAYTAG DISHWASHER MDBH979SAW0 Replaced user interface, ran thru svc test iaw tech sheet, near end of test, indicator lights went out, but the cancel/drain indicator was blinking erratically as the relay on the board was clicking. Ran svc test, came up with 6-4 (float switch open), found float not moving freely, reset float and lever, ran test again, this time it passed, optest good.; Job Cmpltd,

Near E 349th St, Eastlake, OH 44095
Eric M.

Eric M.

AMANA WASHER ALW780QAW Only part that the cust has is the drive bell/seal kit, no agitator, spoke to gs, will have to re-order agitator.; ordrng 1 40000501W (agitator), schdld next appmnt for 4/28 FRI !,

Near Findley Dr, Mentor, OH 44060
Eric M.

Eric M.

WHIRLPOOL DISHWASHER WDP350PAAW4 Comp not draining. Plugged in, immediately started draining, after water drained, init svc test iaw tech sheet, all indicators are illuminated with the exception of the clean led, so if there are any faults, unable to determine what they are. Ran thru svc test, upon completion, water drained, going to need the control board replaced due to the clean indicator burned out. ; ordrng 1 W10804120 (CONTROL BOARD), schdld next appmnt for 4/27 THU !,

Near Iroquois Trail, Mentor, OH 44060
Eric M.

Eric M.

AMANA REFRIGERATOR SSD25TW Comp im stopped making ice and they discovered water on floor behind unit. Found fill tube frozen. Disconnected waterline fm fill tube, valve leaking thru. Turned im off. Needs valve replaced. Quoted $118 labor. ; ordrng 1 WPW10245167 (VALVE 6365), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/27 THU !,

Near Sutherland Ct, Mentor, OH 44060
Eric M.

Eric M.

KITCHENAID REFRIGERATOR KFIS29PBMS00 Replaced reservoir, adapter, ui & control board, installed fascia heater, optest good. Customer has a plastic waterline attached to refrigerator, explained the flooding hazard associated with this type of waterline and advised customer to replace with a copper waterline to prevent flooding. Customer has a saddle valve connected to the supply line, advised cust the flooding hazard associated with this type of valve, recommended customer have the valve replaced with an 1/4" inline valve.; Job Cmpltd,

Near Natona Rd, Euclid, OH 44117
Eric M.

Eric M.

MAYTAG WASHER MAV6000AWComp leaking all over floor. Leaking fm drain pump, needs drain pump replaced. Quoted $108 labor.; ordrng 1 WP35-6465 (PUMP - DRAIN 6175), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/26 WED !,

Near Willow Dr, Euclid, OH 44132
Eric M.

Eric M.

MAYTAG REFRIGERATOR MFD2562VEM11 Comp not making ice for past 2 weeks. Jumped t - h on im, not cycling, verified im getting pwr, needs im replaced. . Replaced im, cycled and filled, optest good, advised cust to discard 1st 2 batches of ice that is produced.; used 1 W10884390 (ICE MAKER ASSY 8239) from stock, , Job Cmpltd,

Near Arcadia Cir, Willoughby, OH 44094
Eric M.

Eric M.

WHIRLPOOL WASHER WFW95HEXR2 Replaced lock and mmcu. Ran thru svc test iaw tech sheet, washer operating as designed.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $134.73 CC Ref # 695446367, Job Cmpltd,

Near Rock Creek Rd, Chardon, OH 44024
Eric M.

Eric M.

KENMORE RANGE 79045714100 Comp surf burners will not light except with a match. No spark fm any of the igniters. Spark module getting pwr, spark module open. Inner door glass is cracked..; ordrng 1 316135702 (spark module 4428) and 1 318041603 (panel,inner glass 11576), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/26 WED 8-9,

Near Middle Ridge Rd, Perry, OH 44081
Eric M.

Eric M.

WHIRLPOOL REFRIGERATOR WRX988SIBM03 Comp doors are not aligned after the rh ff door was replaced by B&B installers. Unable to align french doors or the pull out drawer, the lh hinge is bent downward, needs hinge and thimble replaced. Not available until 5/1 and needs after 12 pm.; ordrng 1 W10878115 (HINGE (LH)) and 1 WPW10505294 (THIMBLE), schdld next appmnt for 4/26 WED 12-3,

Near Hunting Lake Dr, Painesville, OH 44077
Eric M.

Eric M.

WHIRLPOOL REFRIGERATOR WRS322FDAW04 Condenser still vibrating. Tightened condenser clip screw and frame bolts, re-positioned and added a couple more pieces of foam, vibration gone, optest good.; Job Cmpltd,

Near Dorsh Rd, South Euclid, OH 44121
Eric M.

Eric M.

KITCHENAID COOK TOP KECC607BBL01 Replaced appliance manager and ui, able to enter svc test mode this time, optest good.; Job Cmpltd,

Near Hazelmere Rd, Beachwood, OH 44122
Eric M.

Eric M.

GE REFRIGERATOR GTH18GBDHRCC Comp that the motor (compressor) making loud noise when running. Compressor and fans running, not hearing any abnormal sounds, checked temps, ff and fz temps good. Checked the defrost cycle, operating normally. Took out of defrost, compressor started right up, and sounds completely normal. Did lower thr rh leveling leg which was all the way up. Advised cust of the different sounds that may be heard after otpr during a defrost cycle, like bubbling, gurgling, groaning, or popping, and that these sounds are completely normal. The unit is operating just as it was designed to operate by the manufacturer.; Job Cmpltd,

Near Kentucky Dr, Bedford, OH 44146
Eric M.

Eric M.

MAYTAG WASHER MVWX655DW1 Comp when washing underwear, does not fill up with a lot of water, but when she washes 3 silk blouses, fills up with 2 gallons of water. Init fault code dislay, no faults, calibrated, ran auto test, passed. Checked water levels on a normal, wrinkle control, and hand wash cycles, normal water levels. The washer is operating just as it was designed to operate by the manufacturer.; Job Cmpltd,

Near Medhurst Ave, Solon, OH 44139
Eric M.

Eric M.

KITCHENAID SXS REFRIGERATOR KSRS25FGWH01 Comp ff door not sealing well, not cooling in ff compartment, water leaking onto floor of ff compartment. Found the ff and fz door gaskets torn at the bottom, magnets hanging out of gaskets, not sealing to cabinet, ff door is low, found the bottom cams worn. Needs the ff and fz door gaskets and cams replaced. Quoted $198 labor to replace cams and door gaskets. Repair declined, estimate only.; , Job Cmpltd,

Near Chagrin Falls, OH 44022
Eric M.

Eric M.

WHIRLPOOL WASHER MVWB880BW0 Comp loud during final spin. Spun basket, bearing grinding. Init svc test iaw tech sheet, no faults, ran auto test, very loud during spin,needs bearing replaced. Quoted $148 labor. Replaced bearing, ran rinse/drain/spin cycle, no more grinding sound, optest good.; used 1 W10435302 (BEARING 10551) from stock, Cllctd $367.50 CC Ref # 692728312, Job compltd

Near Chablis Ct, Mentor, OH 44060
Eric M.

Eric M.

KITCHENAID WALL OVEN KEBS109BSS00 Comp that when baking, sometimes she accidentally presses the start ket instead of the timer, and goes into preheat and stays there for an extended period of time. Iaw wpsp W10689408: "Models: Concern: Oven stays in the Pre-Heat mode. Cause: If the cooking set temperature is changed during the cooking cycle (pre-heat or main cooking) without pressing “CANCEL”, the oven will go into a prolonged preheat operation. Correction: Instruct customer that if they want to make any temperature changes to a current cook cycle, they must first cancel the original settings (press “Cancel” key) and then reprogram a new bake cycle." Init svc test iaw tech sheet, no faults. All tests passed. Heated up oven, then showed cust what happens if cycle is not cancelled before setting new temp.; , Job Cmpltd,

Near Meredith Ln, Painesville, OH 44077
Eric M.

Eric M.

MAYTAG WASHER MVWB700VQ0 , Comp that after parts were installed, she washed a load, which ran thru fine, but then when she ran a 2nd load, it stopped and did not continue, and she had to run a drain/spin cycle, which worked fine. Init svc test iaw tech sheet, no saved faults, ran auto test, basket not floating. Attempt to remove basket no good, even used break free lubricant to free basket, then tried to remove the bearing and basket, no good, the shaft is seized to basket and tub, going to need the basket and tub replaced, spoke to gs. Tub available fm v&v.; ordrng 1 W10193886 (TUB) and 1 W10296143 (BASKET), schdld next appmnt for 4/25 TUE 2-5

Near Brainard Hills Dr, Pepper Pike, OH 44124
Eric M.

Eric M.

GE REFRIGERATOR PFSS6PKXCSSReplaced heater and bi-metal, advised cust to monitor for 48 hrs. Noticed the ice door not closing all of the way, removed the dispenser assy, found the spring is broken, cannot just purchase the spring, have to get entire dispenser assy, cust declined, sealed the chute up with paper towels.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job completed

Near Valley View Dr, Wickliffe, OH 44092