Ann - North Ridgeville, OH
They came and did a great job!!
Elizabeth - Bay Village, OH
The technician, Gabriel P. was great! He was knowledgeable, competent, and informative. I also felt respected as a customer with questions and concerns.
Lynne - Parma Heights, OH
Very polite and knowledgeable. Ran late, but kept me posted throughout the day. Made repair quickly and was very personable as well. Will definitely use this company again. A+ for Gabriel and his partner.
Dan - North Royalton, OH
Great Service,very friendly & honest
Carly - Avon, OH
Took a long time for the parts to arrive but were always prompt on rescheduling dates. Once tech was here process was quick and efficient.
Response from Fred's Appliance Service:
Hi Carly! Thanks for sharing your experience with us! We do apologize for the delay in getting to your home. We exhaust all of our options to get parts to you as soon as we can, including conducting a nationwide search for parts! We are happy to hear that Gabriel was quick and able to get your refrigerator taken care of for you. If you have any additional questions or comments from your visit just let us know. Thanks and have a great week! -The Fred's Team
Gabriel is Outstanding!
Elizabeth - Avon Lake, OH
Gabriel with Fred's Appliance Service has been out to my house three times now. I highly recommend him. He knows more than the Whirlpool technicians with Whirlpool Corporate. Very very knowledgable and just a really nice guy.
Jason - Westlake, OH
Their office helped me through the warranty process. While I was beyond my warranty, they still helped get my repair covered. The Tech was knowledgeable and fast!
Sonya - Avon Lake, OH
Gabriel was very informative and helpful when diagnosing our KitchenAide microwave.
Beverly - Middleburg Heights, OH
Kim - Olmsted Township, OH
The technicians that came were so knowledgeable and helpful. They had answered all the questions we had and explained solutions to help situations we were having not related to the problem. I will definitely use the service and even request our technicians that came the day of our service.
Christine - Brook Park, OH
Gabriel and his associate that came with him came in did a great job asked if I had any questions was very pleasant and did his job very well
Chad - Avon Lake, OH
Gabriel was wonderful! Very knowledgeable friendly and helpful.
Susan - Westlake, OH
Great job. He seemed experienced
Great service !
Kyle - Elyria, OH
Gabriel did a great job ! Very professional and knowledgeable.
Great Service, helpful and knowledgeable rep!
Rebecca - North Ridgeville, OH
Gabriel was amazing! I appreciate his help and information. Keep it up!
WASHER WHIRLPOOL WFW95HEDW0 "Replace console,opt test ok"
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Found evap frozen steam then replace fan and harness also use a towel to dry water inside freezer and fridge pan on the bottom customer said when they unplug fridge they found water all over the floor and they dry it also replace user interface and control turn unit on opt test ok ,also notice of no core return"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found refrigerator in garage and the temperature in the garage was at 37 degrees. The freezer was at 12 degrees and the fresh food section at 31 degrees. Explained to customer and showed them on the owners manual that the minimum temperature the refrigerator could be at to function properly is at 55 degrees and maximum of 110 degrees. Unit working as designed. Called tech line to explain issue. Opt test ok.
WASHER WHIRLPOOL WTW6120HW0 Found off balance pause error code F0E9 F0E5 off balance load. Ran calibration and auto test on unit. Explained to customer to keep the load from 6 to 7 bath towels max. Talked to Tj on whirlpool tech line explained unit was working as intended. Opt test ok
WASHER WHIRLPOOL WFW92HEFUC0 Verified door and was closing as designed. Customer said he was fine with the way it was closing it was just a concern. Opt test ok.
WASHER MAYTAG MVWC565FW0 Found unit in flood mode when finished with flood mode did a calibration and auto test on unit and passed. suggested customer to keep loads to 6 to 7 bath towels max. Opt test ok.
FREEZER WHIRLPOOL GAFZ30FDGB01 Found gasket open it needed to be steam so I did for 30 minutes but door still not closing properly took hinge out and door seal properly but when trying to verify the doors top hinge found it pushes out the door causing it to leave a gap between the gasket and freezer. Called tech line and talked to Tj face timed him to show him the issue and was recommended to order a new door and if it doesnt fix the problem will need to replace unit.; ordrng 1 W11233211 (Door)
REFRIGERATOR KITCHENAID KBRO36FMX01 "He said If we unplug unit and disconnect fan and turn power on and start beeping replace fan motor and control if it doesnt beep just replace control so found no beeps when fan unplug will need control; ordrng 1 W10818296 (Control) and 1 W10822580 (Fan motor), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR GE GFE28HMHGES "Found fan in freezer section not working until we moved panel on back of freezer and started spinning and has low speed power.needs fan motor customer will paid for part and service call and shipping only he will install by him self no need to come back ; ordrng 1 Stock (Fan assembly), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER MAYTAG MDB8989SHZ0 Found loose connection on unit fixed issue ran calibration and auto test. Opt test ok.
DISHWASHER WHIRLPOOL GU1200XTLS1 Gasket torn and botton inner door loop seal broke ordering parts needed ; ordrng 1 WP8269311 (Inner door) and 1 W10542314 (Gasket cabinet)
WASHER WHIRLPOOL WTW5000DW2 Found no error code ran calibration and auto test pass also ran manual test on cold and hot confirm good customer was washing sheets pillow comforter that made was to heavy for unit and could off possibly throw off control but for our results no issue found
RANGE WHIRLPOOL WFE540H0AS0 "found Heating bake element shorted needs replaced.; ordrng 1 W10779716 (Element-bake), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced ice maker, ice door, freezer light, and electronic control board ran ice maker test 44, 45 and 47. Opt test ok."
REFRIGERATOR WHIRLPOOL GSF26C4EXT02 Dispenser pads and valve inlet needs replaced.; ordrng 1 WPW10370593 (Pads) and 1 WPW10238100 (Valve inlet)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Ran test 56 found error e5 time out also found fill tube frozen and heater open call bj he ran few other test will need parts list ; ordrng 1 W11087201 (Fill tube heater) and 1 W10815476 (Fill tube) and 1 W10843055 (Main control) and 1 W11294907 (Ice maker)
DISHWASHER KENMORE n/a Found hair liner on assembly pump need partts listed customer will think about it
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Office found error code F6e4 control mismatch and f6e6 los communication needs all control board office when we get and authorization for full repair order parts, also when arrive oven was off when customer turn power on bake stay on without turning it on call safety team and whirlpool tech line to document customer will call whirlpool for repair, safety team will call customer ; ordrng 1 W11297728 (Console) and 1 W11261167 (Control), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 Talked to whirlpool tech line for issue with door not lining up with the left hand side door and was told to add permagum behind the seal to pair up both doors. And explained to customer that left hand side door has to be shut manually in order to close completely. Recommended that if they have anymore questions to call whirlpool. Opt test ok. Wp505587
DISHWASHER GE GDF620HMJ4ES Verified unit for no power issue check main power box under unit and found neutral wire was loose fix issue and tested unit. Opt test ok.