Great, service thank you
Franky - Cleveland, OH
good job thank you
David - Lorain, OH
I had to call twice for the appointment,
Hospice w - Westlake, OH
When the tech came to the facility he did not diagnose the problem correctly, per his incorrect diagnoses I had call another vendor which did not correct the problem either. Unit is still not working and a second appoint with Fred's is scheduled for next week
Response from Fred's Appliance Service:
Hello! Thanks for sharing your feedback. We do apologize for the continued issues with your machine. During the diagnosis, the technician was not receiving power to the unit so he recommended an electrician to have a look, and unfortunately, it looks like there may be additional issues. We have you on a cancellation list, so, if anything does open up sooner we will reach out to you right away to make sure you are free. In the meantime should you have any questions before your return visit just let us know. Thanks! -The Fred's Team
Service Tech very knowledgeable
Cari - Elyria, OH
Andrew - Elyria, OH
The unit was not fixed correctly, Once this was identified they responded quickly and elevated the issue to an advanced technician for a return visit. Very happy with the response and communications.
Response from Fred's Appliance Service:
Hi Andrew, Thanks for sharing your experience with us! As much as we wish we did, we don't always get it right the first time, but, we promise to do our best and send our lead technicians to get our customers taken care of. We are so happy that you have been pleased with the response and communications. Thank you! The Fred's Team
Great service and Gabriel P. is an Awesome tech!
Marsha - Lorain, OH
Fred's Appliance has been great at getting to my service needs asap. Everyone I have talked to has been polite and respectful. The tech Gabriel P. gets 10 stars(for me to give more than 4 stars is saying something) for his knowledge, dedication to fixing the problem and patience with cranky old people. Would recommend Fred's Appliance to anyone looking for a good company.
Prompt and Professional
Joe - Westlake, OH
The technician arrived on time, diagnosed and solved the issue, then took the time to explain.
Wonderful service...Gabe was great in explaining everything
Patricia - North Ridgeville, OH
Control board went out, part came in day after ordered, got a cancelled time, Gabe worked quickly and efficiently to get it up and running.
Intelligent and informative service appointment.
Willie - Avon Lake, OH
I would recommend Fred’s Appliance and all their service people. Have been using since 2017.
Carl - North Ridgeville, OH
The technician was very polite and knowledgeable . Also happy to answer any questions. Thanks you for the fast service. You made it easy
Great customer service
Sarah - Lorain, OH
Vits - Berea, OH
Maytag Clothes Washer Repair
Kevin - Lorain, OH
Gabriel is a highly skilled technician with a disciplined approach toward troubleshooting and resolving disabled appliances. He listened to my concerns with patience and empathy was clear in explaining the best solution to our problem.
John - North Olmsted, OH
Gabriel came in, was very professional and matter of fact. He knew immediately what was going on. Nice man, got it running very fast and gave me advice so it won't happen again.
Spencer Range Repair
Spencer - Elyria, OH
Gabe was friendly, knowledgeable and resolved my issue!
RANGE WHIRLPOOL MGR6600FZ1 "Control sending 122 voltage to spark board but still no spark also try checking omh reading on valve show open ordering both part,o; ordrng 1 W11162730 (module-spk) and 1 WPW10602001 (valve-gas)"
WASHER WHIRLPOOL WTW5000DW1 "Replace all parts,then ran calibration and auto test pass, opt test ok"
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Found ice jam correct issue,opt test ok"
RANGE WHIRLPOOL WFG505M0BS3 "Found 122 voltage going to spark module but not sparking replace from sur plus parts,opt test ok"
REFRIGERATOR KITCHENAID KRMF706ESS01 When installing new door notice harness was wrong connector re ordering ; ordrng 1 W10815695 (dor-fip ss)
DRYER AMANA NED4655EW1 "Call whirlpool tech line spoke to Adrian, he wants we replace hi limit and bimetal fuse and still happening same thing is no repairable replce from t/s opt test ok ; used 1 279816 (CUTOFF), and 1 WP3392519 (THERMAL FUSE) from stock"
WASHER AMANA NTW4516FW3 "Found drain sitting on floor advise customer to get pvc pipe explain him what he needed to do he said lowes install it like that bad install from store ,opt test ok"
RANGE KITCHENAID KFGD500ESS04 Glue came of on the center piece of knobs correct issue opt test ok
MICROWAVE WHIRLPOOL WOC75EC0HS03 Call whirlpool tech line I know there was and updated on clock reseting and on previous visit I replace console which thats what whirpool want me to replace and also have customer call whirlpool connect which I gave her the number but she forgot to call so call techline the whirlpool engineer on connect will contact customer to get them connected
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replace all parts,opt test ok"
WASHER MAYTAG MVW7230HW0 "No issue found just a regular off balance load and over load advise customer how much to fill the unit with clothes he is not happy,opt test ok"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found new ice maker broken and wrong part #replace from truck stock ; used 1 W10882923 (ICE MAKER ASSY) from stock
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Call whirlpool tech line spoke to Steve, he said if water get by heating element is good also found valve not turn on all the way correct issue ran auto test pass
DRYER MAYTAG MEDC300XW1 "Replace parts,opt test ok"
DISHWASHER KITCHENAID KUDS35FXSSA Found error code f10E1 mechanical failure on dispenser delete code ran test and dispenser door open and everything working so try doing the four cups test pass all four cups has equal water advice customer to run hot water through the sink before starting unit
WASHER AMANA NTW4516FW3 Replace tub opt test ok
DISHWASHER GE GLDT690TWW00 Checked voltage on out let there is no power going to unit show employee need electrician opt test ok also they are tax free only charge 98.00
WASHER AMANA NTW4516FW3 "Unit was overloading she need it information how to load it and use it explain .and ran calibration and auto test,pass opt test ok"
DISHWASHER/B-IN MAYTAG MDB7959SKZ0 "Replace parts,opt test ok"
WASHER WHIRLPOOL WFC7500VW2 "I wasnt able to get it to diagnostics to check for error code Call tech line spoke to pj he got me to diagnostics we ran the test it pass check pump catch found two pennies discoloring clear also we unplug unit then plug back in and re program the control wants that was done he said there is nothing else we can do it has to be a load size issue explain landlord,opt test ok"