Gabriel P.
Local Reviews
for Gabriel
Powered by Fluid LOCALGreat company and service
Dale - Lorain, OH
Was notified by phone tech was on his way. Showed up promptly and was very knowledgeable and professional.
very friendly
Alexander - Sheffield Lake, OH
Beach cliff
Donald - Rocky River, OH
The service tech was great but the ice maker is still not working after 3 hours and numerous calls to supervisors now we are waiting for a schedule for a “senior “ tech
Response from Fred's Appliance Service:
Hello Donald, Thank you for sharing your review with us! We are sorry to hear that your ice maker isn't making ice after our visit. I am showing we have you scheduled for tomorrow with a senior technician. Their expertise will be sure to get this issue resolved as quickly as possible! We appreciate your patience! Thank you! The Fred's Team
Kathryn
Kathryn - Avon, OH
Great service.
Service Call fee is unacceptable
Scott - Brook Park, OH
The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.
Response from Fred's Appliance Service:
Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team
Brenda
Brenda - Lorain, OH
Great service. On time, very pleasant.
The Service Tech was so wonderful. He was so professional and pleasant. He was so positive about his job and loved working for Fred’s. That was so
Maureen - Avon Lake, OH
It was a wonderful experience we had a very personable and knowledgable repair man who was able to repair our dryer without having to wait for parts to come in.
Edwin
Edwin - Bay Village, OH
Great service
very good experience
Trudy - Lakewood, OH
His service was very good in spite of the fact the machine decided to work. He gave me helpful tips for both washer and dryer. He was friendly as well as professional. It helped to get the call in the morning to narrow down the time and to let me know when he was on his way.
Good service
George - Elyria, OH
Fridge was not repairable.Waiting to hear from Whirlpool
Response from Fred's Appliance Service:
Hi There George! Thanks so much for dropping us a line. We're very sorry your unit was not repairable. If you don't hear from Whirlpool soon with a resolution, feel free to reach out to our team and we will be glad to further assist you!! Thanks again. -The Fred's Team
Great service.
Edwin - Bay Village, OH
Tech was very courteous and professional. Price was a little high.
Response from Fred's Appliance Service:
Hi Edwin! Thanks for dropping our team a line. I've reviewed your work order. We'd have to agree with you, the cost was a bit high. The cost of parts really drove up the cost of this repair. We're very sorry that this repair needed some expensive parts. :(( We're glad you were happy with Gabriel! He's a great guy. Thanks again for sharing your experience. -The Fred's Team
dishwasher repair ?
Michael - North Ridgeville, OH
wife was here and said gabriel nice and polite
Gabriel was great!
Teresa - Sheffield Lake, OH
Gabriel was polite, efficient and conscientious of my home and my dog!
Dryer temp cooled down to safe temp
Maryann - Westlake, OH
Gab did a great thorough job testing , analyzing, and repairing my dryer.
Great Customer Service
William - Avon Lake, OH
Prepared, knowledgeable, efficient, and pleasant to interact with.
Gabriel P.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Replace damper ,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Found no issue with evaporator what I found was that when I put ice maker together didn’t put fill tube in on icemaker tray so when ice maker ask for water all the water will go in the ice bin and freeze to a block of ice it was my fault there was no damage and I apologize to customer and there are ok all they care that is fix and working properly I took care issue and jump valve no leaks opt test ok fill tube is back in place
Gabriel P.
DRYER MAYTAG MEDC465HW0 "Replace latch,opt test ok"
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Replace motor fan with harness opt test ok paid in full
Gabriel P.
WASHER MAYTAG MVWB765FW3 "Found error code f0e3 overload and f0e5 off balance load delete codes ran calibration and auto test pass advise customer to not overload machine and to pause machine when there is an off balance load and re arrange clothes and press play ,opt test ok"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics,ran calibration and auto test pass,opt test ok"
Gabriel P.
MICROWAVE WHIRLPOOL UMV1160CS3 "Light bulb stay on doesn’t turn off relay on board is stuck close customer need a control they will not fix do not order parts ; ordrng 1 W11106356 (cntrl-elec 187.89), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER MAYTAG MEDC465HW0 Not heating found one of power cord wire broken and burn on terminal block ordering terminal block advise customer to buy a new cord ; ordrng 1 WP3397659 (block-term)
Gabriel P.
FREEZER FRIGIDAIRE FFU17F5HWS "Drain tube was clogged steam and clear out drain tube,opt test ok ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Gabriel P.
DRYER WHIRLPOOL WED5000DW2 Temp coming off dryer is 181 degrees found ventilation clogg from out side not lettind air to come out advise customer to get maintenance to clean it opt test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Call tech line rick explain to him same issue before not repairable took pictures of frame sticking out whirlpool will give customer a call
Gabriel P.
RANGE WHIRLPOOL WFE975H0HZ1 "Replace control panel,opt test ok also pre heat to 350 good"
Gabriel P.
WASHER WHIRLPOOL MVWB765FW1 F7e0 loss power and f2e1 stuck key also found customer have gfi connecter and led light is on is telling me gfi trip advise customer to change it to 15 amb circuit or 20 amb took and extension core from customer and plug unit on one that is not gfi delete codes ran calibration and auto test pass opt test ok
Gabriel P.
ICEMAKER JENN-AIR JIM158XYCX2 When took the unit out of cabinet and notice drain tube was short I can’t connect drain tube back on unless customer had a longer tube which he when to the store to get a drain tube while I diagnose problem anyway I ran manual diagnostics test 1to 12 the evaporator at first it was 77 while checking thermister and connect then back up evaporator temp started to go down is on 19 degrees right now call bj and Robert for assistance also try to put long drain tube for customer unit thermister all good all test pass can’t figure out issue
Gabriel P.
WASHER AMANA NTW4516FW1 "Replace control took old control with me for return ran diagnostics calibration and auto test pass,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Lever of icemaker came off put back in explain customer that it is an manually shut off ice maker customer said she never had any issues before having lever down ; used 1 4317943 (ICEMAKER 123.59) from stock
Gabriel P.
DISHWASHER KITCHENAID KUDS01FLSS7 "Complain that is not starting,try doing diagnostics and it wouldn’t do nothing customer needs a control also one key button not working on user interface he will also need that.find out control is discontinued 8564542 will not be able to fix do not order parts ; ordrng 1 W10775980 (panel-cntl) and 1 WP8270168 (cntrl-elec)"
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Freezer evap frozen fan grinding with ice,gave customer and estimate also found fan not running full speed after steam all ice the thermister was also bad ordering motor fan with harness ordrng 1 WPW10514110 (motor evaporator 153.97), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER MAYTAG MDB4949SDM1 Dishwasher is filling and draining but not washing pump motor stay humming ordering sump pump with motor assembly ; ordrng 1 WPW10591570 (pump&motor)
Gabriel P.
ICEMAKER KITCHENAID KUIC15POZP2 "Circulation pump failed on diagnostics,and sound funny ordering with sensor have issue finding part through the model number of unit bj is going to help me ; ordrng 1 WPW10485962 (sensor) and 1 WPW10489122 (pump)"