Very good service, very friendly.
Desire - Lorain, OH
Marie was the perfect person to come out.. she was very friendly/patient and respectful
Everything went well service was great
Kelley - Rocky River, OH
Azar - North Olmsted, OH
Everything was good
Efficient and professional
Philip - Parma Heights, OH
Majed - North Olmsted, OH
Marie was very professional and thorough.
Kelleen - Olmsted Falls, OH
Dan and Marie fixed our refrigerator
George - Cleveland, OH
Our refrigerator hadn’t held temperature since Memorial Day. Another outfit, recommended by the retailer, tried in vain to repair the thing until we gave up on them in December. Dan H. came out and diagnosed the two problems in 30 minutes. When the parts came in for the first problem, Fred’s sent him out to install the parts. When the parts for the second problem came in, Marie did the job. Both techs were pleasant and competent and now our refrigerator works for the first time in 9 months. Thanks!
Alan - North Ridgeville, OH
Your Service Tech " Marie" was beyond Reproach !! You are very lucky and should be Proud to have her with your Team !!! I will ask for Marie , should I need your services again !!! I also want to compliment Maddie , and Gerogie whom both helped me out with schudleing ..... Al CAruso
Josph - North Ridgeville, OH
The technician was professional, however the cost was way too high. Not going to use Fred's again.
Response from Fred's Appliance Service:
Hi Joseph, We appreciate you taking the time to share your experience with us! We know unexpected repair bills are never fun. We discuss our pricing frequently and always appreciate feedback about it. We do our best to choose pricing that allows us to provide stellar service. We are happy to hear that your technician was professional and was able to get your unit up and running again! Thank you, The Fred's Team
Tim - Olmsted Falls, OH
On Friday, February 5, 2021 I was pleased with the repair work completed by Marie. However her efforts were short lived. On Monday, February 8, 2021, my new Maytag washer has reverted back to not agitating.
Response from Fred's Appliance Service:
Hi Tim! We are sorry to hear that your washer is still not performing and cleaning properly. When the technician was last there they noticed the shifter was out of place and corrected the issue. Please let us know if you would like us to come back out and see what is continuing to cause this issue. Just let us know how we can get you taken care of. Thanks again for your feedback! -The Fred's Team
Carole - Cleveland, OH
Marie is so nice and friendly despite all my issues with my ice maker!!!!
Great service, friendly, intelligent
Jean - Amherst, OH
Very professional and thorough
Angela - Amherst, OH
Marie was so nice, knowledgeable, and professional. A great asset to your company! If we ever need assistance again, we might even request her to be our tech. Outstanding job!
Jason - Elyria, OH
Clint - Avon, OH
She was excellent. Professional.
Richard - Westlake, OH
Speedy Repair- great service
Karen - Bay Village, OH
Christine - Amherst, OH
Marie was very educational during her time here. She didn’t cut corners to get the job done quickly but took her time to make sure it got done correctly and that she didn’t miss anything important.
Carole - Cleveland, OH
Excellent!!! Just love Marie
Aaron - Lorain, OH
Team was polite, informative, and careful.
Ben - Amherst, OH
Marie V. was very polite and knowledgeable. She located the problem, had the part to repair the clothes washer, explained what happened and how this might be avoided in the future. Also recommended that we buy an extended warranty.
Kim - Brook Park, OH
. Marie was very professional and very friendly. I told her I hope not to have to see her again but if I do I would like for her to be my tech.
Great customer service from technician, problem was not resolved
Chad - Cleveland, OH
Technician performed the repair that was believed to resolve the problem of this refrigerator freezing items at recommended temp setting. 24 hours later, the same problem persists.
Response from Fred's Appliance Service:
Hi Chad! Thanks for sharing your experience with us. We apologize that the issue with your refrigerator was not resolved. Someone from our team will be reaching out to you shortly to follow up. In the meantime should you have any questions just let us know! We would be happy to send out another technician if you'd like for a second set of eyes to get this taken care of for you. Thanks! -The Freds Team
Donald - Elyria, OH
Outstanding service! Of course it should be for TWO HUNDRED and FIFTY-EIGHT dollars an hour!!
Response from Fred's Appliance Service:
Hi Donald! Thanks for sharing your experience. While unexpected repairs are never fun we appreciate your feedback about our outstanding service. We do warranty our trip and diagnostic fee for thirty days, and labor for 90 days. We base our rates off of a national flat rated labor guide making sure we are within industry standards versus charging hourly rates. If you have any questions about your repair we are here to help. Thanks and have a great week! -The Fred's Team
John - Broadview Heights, OH
Let's see how long it lasts this time.
Barb - Avon Lake, OH
Jean - Amherst, OH
Marie was very thorough in her work and explaining what the issues are and how we will correct them. Thanks
Steve - Westlake, OH
Nik - Lakewood, OH
Professional and Friendly
Kay - Westlake, OH
The service was professional and friendly. Marie V. did an awesome job! Fred’s Appliance does a great job communicating with its customers too when scheduling appointments and while in route.
Gina - Avon, OH
She was both friendly and knowledgeable. Because she was thorough, she ultimately fixed multiple problems in our fridge.
Easy appointment set up
Scott - Avon, OH
Exceptional service and knowledge from Marie
Laura - Westlake, OH
Very pleasant professional and knowledgeable. Marie was excellent
Jon - Avon, OH
Sweet, knowledgeable, and respectful.
Katherine - Westlake, OH
Sweet, knowledgeable, and respectful.
Excellent Friendly service!
David - North Royalton, OH
Marie was knowledge, friendly and efficient!
Erin - North Ridgeville, OH
She did good job !!
Eileen - Westlake, OH
Amanda - Lorain, OH
She did very well masked up shoe covers very polite and easy to talk to very helpful with my washing machine
Richard - North Olmsted, OH
We were highly satisfied with the work that was done on our dishwasher. They showed up on time and were in and out before we knew it. Very nice and helpful and they were always in contact with us as to when they would be out. I would highly recommend Freds to anyone needing repair of an appliance.
WASHER WHIRLPOOL WTW8500DC5 Took pop. Cc that the unit not always finish the cycle and find wet clothes and sometimes the UI will turn all the lights and shut down. I cannot get unit into diagnostic. Unplugged unit and plugged back in to try again it did not worked. Ordering parts. ; ordrng 1 W11209420 (Control) and 1 W11115199 (Ui) and 1 W10876600 (Drain pump)
WASHER WHIRLPOOL MVWB850YW0 Cc that the unit sounds like a jet plane when is spinning. Found bearing ceased. Repla from T/S. Ran unit op test ok; used 1 W10435302 (BEARING) from stock
REFRIGERATOR KITCHENAID KRFF507HPS00 Cc that the freezer light when tout. Replaced freezer light. Op test ok
DISHWASHER KITCHENAID KDHE704DSS0 "Cc that the unit is making a loud noise , that stops and start stop and start and then stays, also that the top rack sometimes stays stuck. Found drain pump defective and top rack was a little wider than normal. Adjusted fix that issue. Will order drain pump.; ordrng 1 WPW10531320 (Drain pump)"
DRYER MAYTAG MDE5500AYQ Replaced idle pulley. Ran unit op test ok
RANGE WHIRLPOOL WFE525S0HZ0 Cc that the clock does not shows all the way. Replaced UI. Op test ok
WASHER MAYTAG MHW6630HW0 Cc that the unit is not washing the clothes and that is not getting water on unit... ran diag found error code of F8E1 Valve failure F0E2 oversuds F5E2 lock failure f5e3 unlock failure. Ran auto test. Pass
RANGE KITCHENAID KODE500ESS04 "Cc that the bough the unit earlier than the had to because they were told that a lot of appliances where in BO. They got the unit earlier than expected, the have been remodeling the kitchen, and when unit iwas time to install they noticed that the frame at the bottom of the unit was dented. Took pics . Also cust said that they inspected the unit as much as they could, they inspected the outside and front door but that was an area hiding very hard to find out that it was damaged until it was installed. Also the box that the unit came in was not damaged. Installers used oven cart, dolly to install unit. ; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc that unit is leaking from filter and water got into the lights and now theres no lights on freezer as well. Inspected all water lines inside unit replaced the filter couldnt duplicate the leak at this moment , advised cust that maybe the old filter wasnt all the way in causing the leak, tested the water whit a cub many times but no leaks. Replaced freezer light from T/S. Op test ok; used 1 W10695459 (LED MODULE) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Cc handle is off, not straight, bottom drawer sticks does not slide easily, filter door does not shut all the way . Put some petroleum jelly on bottom drawer so slide better, found left roller off the screw, fix the issue and level unit as much as I could without unleveling doors. Also shut door on filter. Op test ok"
WALL OVEN KITCHENAID KODE500EBS Replaced glass door . Op test ok
REFRIGERATOR KITCHENAID KRFC302ESS00 "Cc that the unit is making a vibration sound and is constant aFound suction line touching bottom of the unit and foam out of place adjusted it. But couldnt duplicate issue, also legs on unit werent down. Adjusted legs as well. Op test ok"
WASHER MAYTAG MVWX655DW1 "Cc that the unit will not go rinse or drain water out. Ran diag found error code of F7E1 basket speed fault , F0E2 over suds condition detected. Deleted error codes and did the tachometer test , pass. Ran auto test op test ng. Transmission is leaking oil and motor is week . Motor is covered in 10 year limited parts warranty. Transmission will have to be replaced. Cust is calling whirlpool to see if they help at least with parts. whirlpool told her that they will send motor. ; ordrng 1 W11454734 (Gearcase) and 1 W11026785 (Motor), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL ET14GKXBW01 "Cc that the unit seems to not be cooling things on the fridge, food is going bad faster and that theres condensation on some of the food. Took temps fresh food section was at 46* and freezer at -3. Unit was set to almost highest temp. Check frost pattern. Unit has a good frost pattern. Unit will need thermostat. Thermostat is no longer available ; ordrng 1 2174500 (Thermostat)"
WASHER MAYTAG MHW3505FW1 "Ccthat the unit is having trouble with pillows and towels, it always shows an error code. Ran diag found f3e1 WATER LEVEL SYSTEM ERROR f8e3 overflow conditions. Delete error codes, and ran auto test, pass. Check all hoses trying to find a hose kinked or leaking air. Check pressure hose as well and pressure switch, where good. Control is sending 5vdc to pressure switch after reboot on control. Put 5 towels on unit and ran a quick cycle, it ran the hole cycle. Cloud not duplicate issue. ; ordrng 1 WPW10448876 (Pressure switch), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWC465HW2 "Cc that the unit will go straight to spin. Ran diag found error code of F2E1 stuck key. Cleared error code, also found unit set on drain and spin, cust didnt notice that. Deleted error code , ran calibration and started a normal cycle. Op test ok"
DISHWASHER MAYTAG MDB4949SHZ0 "Cc that the unit is not working. Started unit , unit was filling but motor wants working. Check power coming in to the motor have 125v coming in to the motor found motor connector on motor all broken. Took pics of broken connector on motor . New pump with broken connector is installed.; O-emld tckt"
OTR MICROWAVE WHIRLPOOL WMH75021HZ2 "Cc that the unit is not heating and that the light does not always comes on. Put a glass with water on , did not heat. Unplugged unit and put my kill a watt meter unit started heating. Unit will need main control. ; ordrng 1 W11345890 (Control)"
MICROWAVE OVEN KITCHENAID KEMS308GSS2 "Replaced hinges . Op test ok. Also the reason why hinges become week is putting too much weight on door or leaning on it. Also the door lock was took apart when arrive the fist time , put it all back together theres nothing broken on the door lock , I cant find a way to se how that happened unless someone was trying to do something on it. Unit is workin good."
WALL OVEN KITCHENAID KOCE500ESS11 Microwave front glass is shattered. Will need glass door.; ordrng 1 W10775493 (Glass door)
RANGE KITCHENAID KOSE500EBS04 Cc that the door does not shut flush. Found door not sealing properly on factory welding . Is not shut so door does not shut all the way. Will need new door. Took pics.; ordrng 1 W11354880 (Oven door) and 1 W10839793 (Nameplate)
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Cc that the freezer is not working good. Took temp 15* on freezer and 37 on fresh food section. Unit is on a garage. Explain cust that the unit needs to be on a temperature from 5G to 110 f*. Because if not compressor wont start. Op test ok
DISHWASHER GE GDT655SMJ0ES "Cc that the unit will not start, they use to power off and on and it will work but no anymore. When u press start unit will beep 3 times. Check continuity on latch was 0 ohms when door was closed and open when door was open , ran diaggot error code of 815 unit will blink and not go trough diag cycle. Unit needs main control. ; ordrng 1 WD21X24901 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
WALL OVEN/MICRO WHIRLPOOL WOC75EC0HS03 "Took pop. Cc that the unit keeps resetting the time. Advice cust that he needs to connect unit to WiFi or his phone so the time does not reset it self. Cust downloaded the app and connected unit, unit started doing an update . No error codes on unit. Verify warranty from entitlement."
RANGE WHIRLPOOL WGG745S0FS02 Replaced parts.op test ok
REFRIGERATOR WHIRLPOOL WRX986SIHV02 "Cc that the unit do makes ice but does not dispense the ice. Confirmed, dispenser motor is receiving 25vdc I need to have 130 from 140vdc.. Will need a new motor dispenser and control; ordrng 1 W10822606 (Motordispenser) and 1 W10843055 (Control)"
WASHER WHIRLPOOL WTW6120HW0 Cc that the unit makes a loud noise when is spins and when it starts the load. When arrive notice that unit is on a unleveled floor. Level unit and ran diag found error code of f0e5 off balance load. Also when ran auto test I was able to hear the squeaking it was coming from the belt. Belt was stretch out. Replaced from T/S. Ran unit on high speed spin. Op test ok; used 1 WPW10006384 (BELT) from stock
DRYER GE GTD33EASK0WW "Replaced belt and pulley, started unit , unit started heat up. Op test ok"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc that the unit is leaking and they saw dirty water coming in. Found drain hose leaking. Replaced from T/S. Ran unit op test ok; used 1 8269144A (Drain hose) from stock
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Cc that the unit is making a loud noise a couple of time a day for a few second and that theres water coming at the freezer door. Found ice maker turned on but no water is connected to unit, turned ice maker off also found drain tube clogged, cleared all out. Op test ok still waiting on door; O-emld tckt"
WASHER MAYTAG MVWC400XW4 "Cc that the unit does not spin. Try to spin unit by hand did not work, removed the drive belt and spin the motor was good, found gearcase ceased. Will need new gearcase. Cust will buy new; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
MICROWAVE JENN-AIR JMW2430DB00 Cc that the bottom rack keep going back inside when you pull it out. Found rack not in place. Corrected issue. Op test ok
RANGE WHIRLPOOL WFG320M0BS3 "Replaced door gasket, op test okBrought drain pump ."
WASHER WHIRLPOOL WFW5620HW0 "Cc that the unit stopped spinning. When try to go into diag all lights when on and then shut down. Try again go F0E2 over suds and shut down f0e5 off balance load f0e1load in drum during clean washer, f5e2 wash heater relay error. Put unit on step 7 it drained the water out but control starts clicking every 2 seconds. Unit will need main control. Cust will call whirlpool to see if they help at least with parts. ; ordrng 1 W11322903 (Control), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL MVWP575GW0 "Replaced parts, calibrated unit. And started a load. Op test okNo core for return"
DRYER WHIRLPOOL WED5100HW0 "Took pop. Cc that the unit seems like is. Not heating. Check for power from L1 to N 120v From L2 to N 120 from L1 to L2 240. Check air flow outside, is good. Unit started heating. Advice cust that depending on the load size running the unit on normal if the cloth arent touching the sensors unit will shut down thinking that everything is dry. Advice that if is just a few things run time dry. Op test ok"
WASHER MAYTAG W10843663 "Cc that the unit is only putting hot water. Ran diag no error codes, found cold and hot hoses reverse, corrected issue. Started a normal cycle op test ok ; schdld next appmnt for 3/3 WED !"
DRYER MAYTAG MEDC215EW1 "Cc that the unit makes loud noises. Found belt stating to break , pulley and rollers seized. Replaced from T/S. Op test ok; used 1 Wp691366 (Pulley), 1 341241 (Belt), and 2 WPW10314173 (Support roller) from stock"
REFRIGERATOR GE TBX21N1XPRAA "Cc that the unit is not cooling properly, freezer made ice but ice cream is soft. Took temp, freezer 30* and 52 on fresh food section, unit does not have a good frost pattern. Will need evaporator and filter dryer. Evap is discontinued. Same with thermostat. Cust will buy new fridge. She thinks is over 20 years old. ; ordrng 1 WR85X10005 (Evap) and 1 WR87X10224 (Compressor) and 1 WR86X25269 (Drier), used 1 SHIPPING (shipping and handling) from stock"
WASHER KENMORE 110.477618 "Cc that when he start a load unit will fill and then stop and drain all the water out and give him the error code of f35. Replaced pressure sensor. Op test n good. Check pressure hose and drain hose they were good. Unit will need main control , not longer available. ; ordrng 1 W10210552 (Control)"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced parts. Op test ok
WASHER MAYTAG MVW6230HW0 "Cc that the unit does not wash the clothes just stays there, that sometimes the unit will show clean washer, and that it will say that the water is too hot. Ran diag found error code of F0E0 - F8E1 long fill F0E7 load detected when running clean washer cycle. Found drain hose on the floor. Explain cust that the water on unit will siphon out if drain fhose on the floor so unit will not continue with the cycle. Ran a auto test, pass. Check cold and hot hoses. They were good, ran calibration. Op test ok"
DRYER HOT POINT HTDX "Cc that noisy and takes too long to dry. Found dryer sheet on blower housing and lots of lint on blower housing. Cleared all out, ran unit op test ok dryer sheet was preventing the unit from having a good air flow."
DRYER MAYTAG MDE5500AYQ "Cc that the unit squeaks. Found idler pulley Ceased . Will need to be replaced ; ordrng 1 WP6-3700340 (Pulley) and 1 WP6-3705180 (Pulley arm), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW7300DW2 Cc that the unit started making a squeaking noise when starting and then when agitates. When spin basket by hand you can hear the gearcase that sounds bad. Replaced from T/S. Ran unit op test ok ; used 1 W11455453 (Gearcase) from stock
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Cc that the door fells like inst right and they cannot be clean good with product. They have use stainless steel spray and brightener . Door does fells ruff, try to clean out but did not work. Took pics. ; O-emld tckt"
DRYER WHIRLPOOL WTW5550XW2 "Cc that the unit is squeaking a lot. Confirmed. Unit will need pulley and belt. Replaced dryer Kit from T/S. Ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
WASHER MAYTAG MVWB865GW0 Cc that the unit is not washing properly and that she put a load of clothes and it stay in the same spot. Ran diag found error code of f0e3 over load f7e5 shifter failure F2E1 UI stuck button. Ran auto test everything was good . Started a load of clothes. Explain cust how the unit works and how to operate properly. Ok test ok
WASHER WHIRLPOOL WTW4855HW1 "Took POP . Cc that the unit is leaking. When arrived found water all over the floor took pics. Check hoses and found hot water line with a constant leak. I have video. Check pressure hose if it was connected, it was , check valve , drain pump and Outer tub for any cracks, they were all good. Corrected issue with the hot water line. Ran a auto test and a rinse and spin cycle. Op test ok"
WASHER AMANA NTW4516FW3 Cc that the nit only does half a cycle. When plugged unit into power drain pump started going. Cancel it and ran diag found error code of F8E1 no fill long fill. If the drain hose was on the ground unit wont be able to reach water level and t wont wash. Calibrated unit. Op test ok