Yvette - Cleveland Heights, OH
Service time was scheduled between 9am and 12. Received a call at 9:00 stating that tech had finished up with last customer and was headed my way. The tech arrived shortly after. I appreciate the communication, consideration of my time, and the completion of service effectively and efficiently.
He was just fine
Conne - Willoughby, OH
Bonnie - Mentor, OH
Jeff was so knowledgeable of my washing machine. He repaired the obvious broken parts, then looked for hidden broken parts. This man took pride in his work, very respectful of me and my house.i will call your company when the I have problems with my apiances.
Mary/jim - Madison, OH
The gentleman was very helpful
Jim - Madison, OH
Used a common sense approach to diagnosing and executing the repair process.
James - Painesville, OH
Fixed problem in no time
Richard - Mentor, OH
The base of the bulb was stuck in the oven fixture and could not be removed.. even with the power off and needle nose pliers to get at the base and did get it removed and the light working. Nice persoine, very polite, very efficient.. Jeff has to disassemble the light fixture
Too expensive..not friendly.
R - Euclid, OH
Not very friendly but fixed the repair.
Response from Fred's Appliance Service:
Hi Randi! Thanks for sharing your feedback with us. We apologize for the unfriendly demeanor our technician gave during your visit. We will make sure to share this feedback with him as well. As for the cost of repairs, we do often evaluate our pricing structure to make sure it is in line with the industry's standards. We prefer to go off of a flat labor rate vs hourly. We feel this is most fair for our customers. However, we are happy to hear that your washer is back up and running. If you have any questions about your repair just let us know. Thanks! -The Fred's Team
Knowledgeable and quick
Al - Painesville, OH
Warranty no cost
Andrea - Conneaut, OH
Technician on time. Did work efficiently. Very pleased. Will call for other appliance issues.
Christine - Kirtland, OH
Great customer experience and good professional advice and attitude!
A Good Experience
Jeff M - Conneaut, OH
Jeff was on time, very professional and very informative regarding the appliance he had come to evaluate. He reassured us that the appliance was of no danger when it malfunctions. He covered all the options available to us with this appliance. It was a pleasure having him in our home.
Deb - Painesville, OH
Jeff helped to save us money by calling GE for help.
Sandra - Conneaut, OH
He was kind, considerate, knowledgeable, friendly, and so much more.
Bob - Chardon, OH
WASHER GE GTWN4250D2WS "The main control is not working correctly I put it in diagnostics and as I was rotating the Dale the LED lights for change 10 times rapidly indicating issue with the main control it also said that it had a E prong error to flow error a drain error A fill error est ; ordrng 1 WH12X10614 (washing machine main), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB765FW1 "The unit has been in a flood. Needs a transmission bearings are shot motor stator clutch springs; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (drum assy), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WGD4815EW2 Dryer is not turning on I tested all the fuses the switches everything tested good the centrifugal switch tested good and needs new timer; ordrng 1 WPW10185981 (timer)
RANGE WHIRLPOOL WFE504W0JZ0 "Thermal block is fired replaced with tl op tested good ; used 1 PT500L (3 PRONG DRYER CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
RANGE WHIRLPOOL MER8700DS1 The unit isnt heating the back ele is open ; ordrng 1 W10779716 (elmnt-bake)
RANGE WHIRLPOOL WFG505M0BS3 Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRS588FIHZ Installed new part unit tested good
DISHWASHER MAYTAG MDB4949SHZ1 The water was off unit op tested good
WASHER WHIRLPOOL WTW8500DW5 I ran the unit through a cycle put the unit in diagnostics I was unable to find an issue unit operated tested good
WASHER MAYTAG MVWB765FW3 The unit has a water leveling issue needs a new main control I check the sensor hose the hose is fine needs a new main control; ordrng 1 W11195970 (cntrl-elec)
WASHER WHIRLPOOL WTW5000DW1 The unit was not shifting I installed a new shifter unit tested good; used 1 W10913953 (ACTUATOR) from stock
DISHWASHER MAYTAG MDB89598WS1 The garbage disposal did not have the center plastic punched out brand new garbage disposal unit tested good
REFRIGERATOR WHIRLPOOL WRX735SDHV Do unit is not dispensing water or ice. The ice bin is full the water valve does function correctly I removed ice from the ice bin the icemaker did fill up with water. Laser actuating but the control board is not sending power; ordrng 1 W11043763 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS01 Service pointer for excessive frost in freezer; ordrng 1 W10864519 (adapter)
WASHER FRIGIDAIRE GLTF2940FS1 I did not use the part I found the child lock was on. I turn the lock off. Op tested good I also explain to the customer how the lock couldve possibly got turned on I showed her how to turn it off we also went over soap loading procedure she was using way too much soap. I recommend roughly 2 tablespoons of soap that goes for soap detergent bleach. she was using a full Cap of soap
REFRIGERATOR MAYTAG MFF2558FEZ05 The unit has frost inside the freezer. I clean most of the frost out of the freezer appears at the doors just left open
DRYER MAYTAG MEDX655DW1 The unit was making a noise I found a rock wedged between the drum and the front slide.
RANGE WHIRLPOOL WFE505W0JS0 The unit its not heating I said the unit to bake the bakery relay did not engage. Needs a new control ; ordrng 1 W11314391 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 The unit is not making ice The icemaker has an E2 code jammed ice maker the icemaker does not appear to be jammed almost its impossible to read the display from the missing segments and ghosting in the display its a new icemaker and a front display; ordrng 1 W10848301 (cntrl-elec) and 1 W11294907 (icemaker)
DRYER AMANA NED5800HW Call tech line went through diagnostics the sensor is still not working for sensor dry. He wants me to disassemble thedryer and test the circuit from the control board to the temp sensor try to locate an issue I need a second tech to help me remove the dryer from on top of the washer due to the fact that there is hardly any room to get to anything;