Jeff M.
Local Reviews
for Jeff
Powered by Fluid LOCALGreat Service
Terrence - Cleveland, OH
I thought Jeff M was knowledgeable and answer my questions. I told him that this is the 2nd time this has happened in 2 years and he told me there my be a mother board problem which would indicate a manufacturing problem.
Whirlpool refrigerator serviced
Phil - Painesville, OH
Jeff from Fred’s Appliance was very friendly and knowledgable. He was able to zero in on the reason for our ice maker not working due to a specific fault code. However upon opening up the ice maker it was also discovered that the maker’s heating element that helps the ice to free itself from the ice maker and drop into the bin had shorted and nearly caught on fire. It had scorched the plastic around it. This required replacing several components of the ice maker as well as the overall controller board. After his repairs, we are now up and running again.
noisy refrigeratior
Shirley - Brecksville, OH
The young man who came out (second time) tried to explain why the new frig was so noisy. He did not put the part on that was sent us inasmuch as he did not think it would help the problem. It is very frustrating and irritating that the frig, new, makes so much noise.
Response from Fred's Appliance Service:
Hi Shirley, We appreciate your feedback and we are sorry to hear that you are dissatisfied with the noises of your refrigerator. All models are made a bit differently and it can be disappointing when a newer unit doesn't function the same as a former unit. We recommend reaching out to Whirlpool to see if they have any other tips or tricks to help decrease the noise of the compressor. Have a great weekend! The Fred's Team
Prompt visit. Unsuccessful end result.
Dan - Shaker Heights, OH
Jeff arrived early and did his best to help with our problem. Jenn-Air said a tech could find the model number as it would be on the oven in two places. Unfortunately, there was only one area where a tag was and it was illegible. No service could be done. Bummer.
Response from Fred's Appliance Service:
Hi Dan, We appreciate your feedback and we are happy to hear that our service was prompt! Unfortunately, if we are unable to locate the model and serial numbers, we are unable to locate service sheets and parts for the unit. We apologize for the inconvenience! Thank you! The Fred's Team
Great Service
Chloe - Mentor, OH
I had a great experience with our technician. He arrived promptly, had a positive attitude, and was able to determine what the issue with our washing machine was very quickly after running some tests. Thank you for your excellent service!
Great service, very knowledgeable and repectful
Frank - Willoughby, OH
Rocky
Rocky - Garfield Heights, OH
Great Service!!!!
Prompt service and quick fix
James - Mentor, OH
Jeff was timely on both visits and quickly identified the fix. After the required part arrived, Jeff quickly installed it and everything has been working great since.
Annie
Annie - Mentor, OH
Great service, big price.
Richard - Painesville, OH
Wasn't here 10 minutes That's OK.
Professional and helpful
Loretta - Parma Heights, OH
Great service
Patricia - Cleveland, OH
I was very pleased with tech and his work
Marlene
William - Parma, OH
We were very pleased with our service from Fred’s Appliance. Jeff, who came to service our dryer, was a very knowledgeable and very personable young man. He took his time to explain a number of things about the dryer to us. He is an asset to this company. A very very nice you man. It was a pleasure just to talk with him.
Karl
Karl - University Heights, OH
The service man did a great job he was neat he was timely explained everything he was doing along the way, the best appliance service man I’ve seen .
Problem Not Fixed and Wasn't Given Receipt and Warranty Information
S. Salih - Maple Heights, OH
Jeff came out promptly and quickly diagnosed the problem. The refrigerator needed a new fan, which he had in his truck. He replaced it and said it would take 24 hours to get cold. It's been 36 hours, and the refrigerator is still not getting cold. I paid almost $300.00 and expect the problem to be fixed. Jeff also did not give me a receipt or a copy of their warranty.
Response from Fred's Appliance Service:
Hi Salih! Thanks for dropping us a line. We're very sorry your unit is still not cooling. I have reviewed your records, and I'm finding we spoke to you this morning to get you right back on the schedule today. Regarding the receipts, our technician will certainly provide one today--we're sorry somehow we missed giving you one the other day. Our records are detailed, so don't worry, we have you covered! We will be sure to get this resolved for you today. Have a great day! -The Fred's Team
Jeff M.
WASHER MAYTAG MVWX655DW0 "Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING), and 1 W10528947 (HUB) from stock"
Jeff M.
WASHER WHIRLPOOL NTW4516FW3 The gear case is leaking oil. Needs replaced ; ordrng 1 NTW4516FW3 (GEAR CASE )
Jeff M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "The water reservoir is cracked as it’s pressurized it leaks needs a water reservoir; ordrng 1 W11168758 (reservoir), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WZF56R16DW04 The temperature inside the freezer was -10 the over template was not on. there’s two service pointers that talk about the machine randomly shutting off on its own. the fix is a new control board the service pointers apply to older versions of this fridge the unit and still needs a new main control. Also going to order a door there is still a lot of moisture builds up along the bottom half of the door.; ordrng 1 W10746776 (dor-fmd) and 1 W11252453 (contrl-box)
Jeff M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 I adjusted left door so the mullin will catch in the channel and fold correctly
Jeff M.
REFRIGERATOR WHIRLPOOL WRB322DMBW The refrigerator has no frost inside the machine was like where the door was left open the dampener control is failing needs replaced; ordrng 1 WPW10594330 (control)
Jeff M.
WASHER MAYTAG MVWC465HW0 The unit had no stored codes I ran a test cycle unit tested good I recalibrated the unit unit tested good customers using too much soap and improperly loading the machine
Jeff M.
WASHER WHIRLPOOL WFW5620HW0 I call tech line he recommended replacing the panel if it’s worked in anyway will cause it to leak also going to order the hinge hinge plates the inner door and the Bello; ordrng 1 W11310030 (bracket) and 1 W11314648 (bellow) and 1 W11318809 (panel) and 1 W11318813 (INNER DOOR) and 1 W11318815 (HINGE)
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBK Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
REFRIGERATOR KENMORE 106.749594 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
WASHER WHIRLPOOL WFW5620HW0 I called Whirlpool Techline he could not find the original part number anywhere all of his documents don’t even show a replacement substitution part for the original can I confirm if it’s made of glass or plastic the original number stamped on the original door is different than all the numbers on the look ups also does not exist. I installed the door that was sent
Jeff M.
REFRIGERATOR WHIRLPOOL KFIS29PBMS02 Electron a control board that they sent was used the packing was re-packed with scotch tape. Re-order for a new electron control board; ordrng 1 W10759802 (cntrl-elec)
Jeff M.
DRYER CROSLEY VED6505GW0 The units producing heat I recommended she have a maintenance guy clean the vent
Jeff M.
REFRIGERATOR MAYTAG MTB2456GEW The freezer door seal had a small gap I added a shim behind the seal to close the gap op tested good
Jeff M.
WASHER WHIRLPOOL WFW9750WW01 The unit was not leveled properly that can cause the squeaking noise and excess vibration unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WFW7590FW0 the unit a f5e3 error. I cleared the code I couldn’t copy the issue unit op tested good
Jeff M.
RANGE FRIGIDAIRE FFGW2415QBA Installed new part unit op tested good