Paul - Conneaut, OH
Joe arrived within the 3 hr. Window. He was polite and followed COVID-19 guidelines. The dryer door problem was resolved. He also was able to answer my questions about the amount of soap usage and gave reasons for the amount. He gave tips about how to care for the washer and dryer. He was knowledgeable about the product. Joe did a great job!👍
Fantastic and Knowledgeable
Maureen - Mentor, OH
Just wish price was lower or if service charge could be waived if machine needed repair.
Response from Fred's Appliance Service:
Hi Maureen, Thank you for sharing your experience with us! We have considered the pricing model where the service charge is waived if the customer chooses to repair. However, those models do not provide transparency into what the customer is paying for; instead, you'll typically find much higher labor rates. We feel it's best to keep all of our charges separate so our customers understand exactly what they are paying for. We are happy to hear that your technician provided such great service! Thank you! The Fred's Team
Joyce - Euclid, OH
After three tries, I pray we got it done
Jackie - Chagrin Falls, OH
excellant service , communication
Ken - Chardon, OH
John - Cleveland, OH
Franklin - Cleveland, OH
very professional new what he was doing
Mary - Lyndhurst, OH
Susan - Painesville, OH
This was the first I used Fred’s Appliance. They were recommended to me and the experience was a positive one.
Michelle - Mentor, OH
Very nice to deal with. They bumped my appointment up when a cancellation came in. He called with updates that he was running behind and still came when it was past five. Very honest and pleasant. Thank you Joe
Debbie - Chardon, OH
Joe was prompt, courteous and knowledgeable.
Bruce - Eastlake, OH
Work was well done in a very timely manner
Randal - Painesville, OH
Finished ahead of schedule
Fastest Solution Ever
Jon - Mentor, OH
Joe did an amazing job diagnosing the issue and had the parts on hand for a super quick repair!
Nancy - Chardon, OH
Honest, personable service. Already recommended to my parents!
Kind and helpful
Stephanie - Ashtabula, OH
Joe was great and made quick work of getting my issue fixed.
Great service! He was super nice and finished the job really quick!
Lay - Ashtabula, OH
Marilyn - Highland Heights, OH
Top notch company in every respect
Karen - Chardon, OH
Joe is so patient abs explains everything thoroughly
Job well done
Home owner - Cleveland, OH
On time worked efficiently, professional presentation. Courteous and masked during service.
Respectful and pleasant
Maria - Kirtland, OH
Very good service
Bob - Euclid, OH
Latonia - Cleveland, OH
Joe was great. Got the job done in minutes.
Jason - Willowick, OH
We had a great experience. Joe was very personable and efficient. I would definitely recommend to others.
Theresa - Highland Heights, OH
WASHER WHIRLPOOL WTW8500DC1 Customers ui was cracked and scratched. She stated to get it working. Installed customer supplied control and ui. Ran auto test and calibration. Op test ok
DISHWASHER WHIRLPOOL MDB4949SDE2 Installed sump assembly. Ran test cycle. Op test ok
WASHER WHIRLPOOL WFW5620HW0 Customer stated unit will sometimes shake for a few then stop. Installed bellow. Ran quick test cycle. Could not duplicate shaking. Advised customer the unit will attempt to adjust balance and could be the shaking they are hearing. Op test ok
DRYER GE DBSR453EB0WW Installed dryer bearing repair kit. Ran test cycle. Op test ok
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc: ui not allowing selections, interior lights not functioning, not making ice or dispensing waterFound unit is in sabbath mode. Exited sabbath mode. Tested. Op test ok"
WASHER WHIRLPOOL WFW95HEDC0 Found incorrect part was shipped. Correct part number wrong part. Re ordering bellow.Boot shows out of stock. Office to reschedule; ordrng 1 W11106747 (Door boot)
RANGE WHIRLPOOL WFG770H0FZ0 Installed listed parts. Tested. Op test ok
REFRIGERATOR WHIRLPOOL GB2FHDXWS09 "Cc: not cooling ff sectionFound temps in ff section at 53 degrees, and freezer at 6 degrees. Found evap fan not running. Entered service mode. Tested evap fan and damper. Needs evap fan motor; ordrng 1 WPW10128551 (Evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
DRYER MAYTAG MGD5630HC2 Cc: not startingFound door switch mis aligned. Corrected door switch. Op test ok
WASHER WHIRLPOOL MHW5500FW1 Cc: loud squealing sound during cycleFound error code f3e1(water level system error). Ran quick test cycle. Found bolt holding rotor to basket broke off inside basket. Needs tub assembly and screwTub assembly shows out of stockEntitlement shows basket under 10 year parts only warranty. Customer does not want to repair at this time(2 man 3 job count if customer decides to repair); ordrng 1 W10901175 (Tub assembly) and 1 W11253212 (Screw)
MICROWAVE WHIRLPOOL KBMC140HSS04 "Cc: not all functions working, will not startFound only some selections on ui are working. High pitched squeal coming from control. Spoke with BJ, needs control and ui. Control and ui are no longer available; ordrng 1 8302345 (Control) and 1 4456877 (Membrane)"
WASHER MAYTAG MVWX655DW1 Cc: leaking oil underneathFound gear case leaking oil. Belt slipping. Needs gear case and beltParts show out of stock. Office to reschedule; ordrng 1 W11454734 (Gear case) and 1 W11239857 (Belt)
WASHER MAYTAG MVWC565FW2 Cc: unit skips directly to rinse cycleFound customer had unit on rinse and spin. Advised customer unit will go to rinse cycle if on rinse and spin. Found no stored error codes. Ran normal cycle. Ran auto test and calibration. Op test okCustomer stated he never got the water valve. Part not needed.
WASHER WHIRLPOOL MVW6230RHW "Cc: loud screechingCustomer showed video, unit screeching during start up. Found belt stretched and slipping on pulley. Needs beltBelt shows out of stock. Office to reschedule; ordrng 1 W11239857 (Belt)"
DRYER MAYTAG MEDX500XW0 "Cc: loud, not levelCould not duplicate issue. Unit functioning as designed. Op test ok"
WASHER WHIRLPOOL MVWP575GW Cc: leakingRan test cycle. Found customers drain overflowing under counter. Advised customer he needs the drain cleared. Op test ok
RANGE WHIRLPOOL WFG320M05W2 "Cc: loud boom when igniting, flame too low, long ignite timesCustomer stated the gas company told him the flame on the oven burner is too low. He also stated that intermittently when igniting there is a loud boom. We have the incorrect model and serial number for unit. Advised customer to contact his warranty company and have them send a dispatch with the correct information. If he gets the correct authorization it is going to need a igniter.; saved tckt"
WASHER MAYTAG MVWB765FC2 Installed control and lid lock. Ran auto test and calibration. Op test ok
DRYER WHIRLPOOL WED7500GC0 Cc: not heatingFound unit only receiving 77v across l1 and l2. Tripped breaker. Unit is heating. Op test ok
RANGE WHIRLPOOL WFG540H0AB "Cc: not heating properlyCustomer stated when unit is heated to 400 her bimetal thermometer reads 300. Customer also stated it takes much longer to bake. Advised customer bimetal thermometers are not an accurate way to test temperatures. Found no stored error codes. Ran test bake to 400. After initial pre heat customers thermometer was reading 325 degrees, thermocouple temps peaked at 422 degrees. Let unit cycle heat to get average temperature. Found average temp of unit is 403 degrees. Could not duplicate issue. Op test ok"
DRYER ROPER RED4640YQ1 "Cc: intermittently making a bumping noiseFound noise is normal operation. Customers venting came undone, and is also vibrating on the floor. Advised customer that may be what she hears upstairs. Op test ok"
DRYER SAMSUNG DV42H5000GW/A3 "Cc: will not startFound thermal cut off open. Needs thermal cutoff.; ordrng 1 DC47-00016A (Thermal cut off), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR AMANA AFF2534FEW1 "Cc: clunking noiseTested fans, compressor, and damper. Could not duplicate issue. Coils are clean. Op test ok"
WASHER MAYTAG MVWC565FW0 Installed water valve. Ran auto test and calibration. Op test ok
DISHWASHER/B-IN WHIRLPOOL GU2300XTVQ1 "Cc: loud during cycle, door falls openMod/serial tag missing from unit. Found sump extremely loud. Could not get to sump to check for debris. Chopper cover stuck. Found friction pads missing. Needs sump assembly and friction pads.Customer does not want to repair at this time; ordrng 1 W10806701 (Sump assembly) and 2 WP8268961 (Friction pad)s, used 1 SHIPPING (shipping and handling) from stock"
WASHER ROPER RTW4516FW2 "Cc: not spinning out clothesFound error code f5e2(lid lock fault). Found lid lock will not lock. Ohmed out lid lock, in lock position lock is open. Needs lid lock. Management company did not answer. Need authorization for repair; used 1 W11307244 (DOOR LOCK) from stock"
WASHER WHIRLPOOL MVWB765FC3 Installed gear case and water valve. Ran auto test and calibration. Op test ok
WASHER WHIRLPOOL MHW5500FW1 Customer did not receive pressure switch. Reordering pressure switch.; ordrng 1 WPW10448876 (SWITCH-WL)
REFRIGERATOR WHIRLPOOL MFT2976AEM03 "Cc: not cooling properlyFound temps at 51 in freezer, 53 in ff section. Found ff evap completely frosted over. Found drip pan is warped. Found service pointer W11092686F pertaining to this issue. Needs ff evap harness, and drip; ordrng 1 W11092686F (Dip pan kit) and 1 WPW10277799 (Evaporator harness), used 1 Shipping from stock"
WASHER WHIRLPOOL CAE2795FQ1 Installed gear case and drain pump. Ran auto test and calibration. Op test ok
STACK W/D WHIRLPOOL WFW560CHW0 Cc: error codesFound error code f9e1(long drain). Ran quick test cycle. Found slow drain. Needs drain pump2nd tech needed to help remove dryer.; ordrng 1 W11458345 (DRAIN PUMP)
REFRIGERATOR WHIRLPOOL GC3SHEXNS16 Installed water valve. Tested. Op test ok
REFRIGERATOR GE TFF24RCB "Cc: ff door will not closeFound door cams are worn, causing the door to sit too low. Needs hinge kit; ordrng 1 WR49X5124 (Hinge assembly), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
DRYER WHIRLPOOL WED9150WW1 Cc: not heatingFound thermal cut off open. Found venting is blocked up. Needs thermal cutoff and vent cleaned. Customer wants to talk to husband before proceeding with repair; ordrng 1 279973 (Thermal cut off)
DISHWASHER WHIRLPOOL DU945PWPB0 "Installed gasket, vent, and screen. Ran test cycle. Placed water mat. Op test ok"
WASHER WHIRLPOOL WTW7000DW3 "Cc: leaving white residue on clothing, not spinning properlyFound error code f9e2(water ring detected, pump drive system problem) f2e1(stuck key). Ran auto test and calibration. Ran drain and spin. Drain pump is functioning as designed. Unit reaching high speed spin. Found customer is using he turbo detergent(higher concentrated). Advised customer on soap usage. Unit functioning as designed. Op test ok"
WASHER AMANA NTW4516FW3 Installed water valve. Ran auto test and calibration. Op test ok
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Found ice build up under ice bin. Cleared ice. Cycled ice maker, no signs of leaking. Ice chute gasket is off unit again. Advised customer the gasket needs to stay in place or it can cause frost build up in ice compartment. Added food grade silicone to gasket to keep bin from pushing it off. Op test ok"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Installed water filter housing. Tested. Op test ok
DISHWASHER MAYTAG MDB8989SHZ0 "Cc: not drainingFound unit will not drain. drain hose plugged up. Needs drain hoseDrain hose shows out of stock. Office to reschedule; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Drain hose), used 1 Shipping from stock"