Laurie - Willoughby Hills, OH
Jeff was great .
Great technician and price
Michael - South Euclid, OH
Brian was very courteous and knew his stuff. He diagnosed and repaired my dryer and cleaned up. I would ask for him whenever I need any other service.
Anita - Parma Heights, OH
Friendly and conscientious. Timely repair.
Gus - Chagrin Falls, OH
The tech was very friendly and very professional!Clearly knew what he was doing.
Ken - Euclid, OH
Arrived on time and replaced the timer and the knob. First rate job, and washer works fine.
Very good service
Rita - Middleburg Heights, OH
Great fast service!
Christopher - Aurora, OH
Betty - Richmond Heights, OH
Greg - Mogadore, OH
Damion - North Ridgeville, OH
John - Aurora, OH
Jason was excellent!! He was polite, friendly, and very knowledgeable.
Robert - Madison, OH
Amazing person, wonderful work
Victor - Cleveland, OH
Wow this guy was awesome, patient and attentive. Stayed till everything was 100% perfect; went above and beyond and even shared a fresh juice before he left. Awesome tech and an amazing person! Keep up the good work:-)
Caroline - Beachwood, OH
Pleasant, thorough repair. Fixed my issue and resolved 2 more with good advice.
AWESOME ALL AROUND
Frank - Conneaut, OH
I was very impressed with the communication, service tracking system, and the expertise of the entire team.
Sarah - Mentor, OH
Scott - Kent, OH
Tony - Strongsville, OH
David does a great job.
Tim - Lakewood, OH
Good experience. A bit pricey just to walk in the door but I'm cheap and don't do this very often. Appreciated the frankness of the situation and felt the assessment and recommendation were fair. I'll recommend them to others.
Jim - Rome, OH
Great service; thorough and kept me informed on his arrival tieme
Dave - Broadview Heights, OH
I think most service repairmen should be able to do their jobs, so that is the base that I start with. And Fred's Service met that base. What made them excellent was that he kept me informed throughout the day about when to expect him. Previously, they also sent a picture of what he looked like so I could identify him. These little things made the whole service call exceptional.
Nesi - Rocky River, OH
Cathy - Chardon, OH
He did a great job
Will not work with homeowners insurance
Sherwood - Kent, OH
I needed an estimate for America’s Preferred. Home Warranty insurance which unbeknownst to me, required that the technician speak to them at the time of the estimate. It turns out that Fred’s will not let a technician speak to an insurance company at all. So I spent $150 for two estimates that I can’t use. Fred’s needs to be upfront with their policy and put that information in their ad. It’s counter productive to have unhappy customers.
Response from Fred's Appliance Service:
Hi Janet, Thank you for sharing your review with us! We are sorry to hear about your troubles! Our technicians are either in a customer's home diagnosing and repairing appliances or driving. We rely on our office team to support our customers and their needs. Please have your warranty company call our office and we will be happy to share the technician's report and findings and we can even email them a copy of those notes. We will also be able to answer any questions they may have. Have a great weekend! The Fred's Team
Brian & the whole Staff are Wonderful!
Gary - Dorset, OH
Brian worked on our washing machine and did a superb job. It works again! Brian is top notch. Friendly, knowledgable and very well trained in his craft. Also worth mentioning are the hard working girls in the office, the are extremely accommodating, efficient, very helpful and just a pleasure to deal with. Their manager, well, what more can I say. She is just a peach! I really enjoyed speaking to her. Fred's is our only choice when it comes to appliance repairs.
Doris - Perry, OH
Your visit to the house is high
Response from Fred's Appliance Service:
Hello Doris, We appreciate you taking the time to share with us. We frequently evaluate our pricing structure to ensure that it aligns with industry standards and allows us to provide 5-star service. We know it's never fun to have an appliance break and have unexpected costs. Please let us know if your range is still not working properly; the service charge is guaranteed for 30 days! We will certainly consider your feedback during our next review. We hope you have a great week! Thank you, The Fred's Team
Scott - Cleveland Heights, OH
Elizabeth - Westlake, OH
Robert - Streetsboro, OH
Great Service - Great representative
Michael - Lakewood, OH
Charles - Oberlin, OH
did great as always
Noreen - Bay Village, OH
Fred - Broadview Heights, OH
We had a complex situation and Dan did not lose his cool. He was a good listener and did his trouble shooting to figure out the solution!!!
Marc - Beachwood, OH
Baila - Beachwood, OH
A knowledgeable, courteous technician.
Amazing customer service
Mike - Geneva, OH
After replacing the motor (which wasn’t cheap) the control board went bad. The new control board combined with the new motor would have cost us more than a new dish washer, but they refunded us 100% of our money including the service fee so we could just go buy a new dish washer! I didn’t ask for this, He offered it!
Peggie - Painesville, OH
Great customer service
Gresha - Amherst, OH
Rose - Avon, OH
My technician was a great trouble shooter. Even though the problem ended up not being with the dryer, he was able to figure out that it was an electrical problem. He explained exactly what I needed to tell the electrician.
Donald - Willoughby, OH
After an online stove purchase arrived with a bad burner, the manufacturer sent out Fred's to make repairs. Repairman was clean, focused and replaced the burner quickly. He even took a few minutes to explain how the new oven worked since the controls were different from my last one. Fred's kept me well informed about when parts and service would be provided.
Miriam - Maple Heights, OH
Very impressive customer service! Great and helpful technician! Very quick repair
George - Madison, OH
Dorothy - Westlake, OH
Gabriel diagnosed the problems with our Whirlpool Washer quickly. Based on his findings, we made our decision regarding the washer.
Kimberly - South Euclid, OH
Great service , in and out in no tome and fixed our dishwasher
Great customer service
Charles - Valley View, OH
Had a tough fix on Maytag washer. Finally had to replace entire control console. There was some difficulty in getting the part from the manufacturer but that wasn't the fault of the installer, Dan, or Fred's Appliance service team. Almost as soon as the part arrived an appointment was scheduled and it was installed. So far everything seems to be working fine.
Michael - Lorain, OH
FRED'S SERVICE WAS GREAT!
Jon - Westlake, OH
Gabriel was professional, polite and courteous. He took the time to explain the issue and my options. I would definitely use Fred's again.
Daria - Parma, OH
The issue was not solved yet but l they did all they could
Kimberly - Euclid, OH
The technician was extremely helpful. She explained all my options and gave me all the information I needed. Thanks for the professional service.
Nelly - Middleburg Heights, OH
Not good.... I called in a work order because my icemaker was not working… Fred’s appliance came out and fixed everything except my icemaker… So far they’ve been here three times… Still no ice… Now I have to call back and have them come out for the fourth time ...I think you’re trying to make a career out of my refrigerator
Response from Fred's Appliance Service:
Hi Nelly! Thanks so much for sharing your service experience with us. We're very sorry for the continued troubles. We know how hard it can be to be without your icemaker. We don't like having multiple trips to the home for reoccuring issues. Know that we want to fix your icemaker for you just as much as you do! We promise. We do see the last time we reported to service this unit, we were unable to duplicate your icemaker issue. Intermittent problems also add a whole host of issues with the diagnostic process. We will be sure to pay very close attention on our next visit to get this problem solved for you. Thanks again for sharing your experience! -The Fred's Team
Deb - Berea, OH
Everyone was awesome from initial call to the technicians. Extremely knowledgeable courteous and great work to fix the washer
Ilona - Parma, OH
Kim - Euclid, OH
Harold - Shaker Heights, OH
Michael - Brecksville, OH
Dan knew the problem, he was very fast and efficient. Thanks
David gave great service
Marty - Strongsville, OH
David was very professional and knowledgeable
Great Service & Follow up
Gary - Dorset, OH
Brian from Fred's Appliance Service is polite, efficient, and very knowledgeable. Follow up service is wonderful. Squeezed us into a time slot (that they really did't have available) to accommodate us. Very happy and good overall experience. Thanks Fred's Appliance!
Great customer service
Gresha - Amherst, OH
Kathy - Mentor, OH
Excellent repairman. Great response from office re warranty.
Geraldine - Bay Village, OH
Jim - Cleveland, OH
service was completed in a timely manner ith good suggestions from the service ech
Don - Willowick, OH
N - Fairview Park, OH
Service on whirlpool gas dryer
Susan - Solon, OH
Daniel - North Olmsted, OH
Very quick, and polite!
Darren - Aurora, OH
Kevin - Timberlake, OH
Linda - Shaker Heights, OH
Susan - Mentor, OH
Jeff was courteous, knowledgeable and very thorough. He explained what might have caused the damage and showed ways to avoid the problem in the future. He was very professional. Follow-up phone calls and tracking email were great. Staff manning the phones were also awesome.
Thorough, On-Time, Ease of Setting up Appointment
Ginny - Chagrin Falls, OH
Jennell - Hinckley, OH
Gabriel did an excellent job of identifying the problem with our dryer and fixing it. Thanks!
Louise - Shaker Heights, OH
very competent, very thorough
William - Richmond Heights, OH
Quick & Easy!
T Dip - Willoughby Hills, OH
Great customer service. Easy to set up an appt. technician arrives when they tell you & explains what they are doing! My GE washer has a particular way it needs to be fixed & Jeff gets it.. he’s done quickly and it all works fine again!
Larry - Olmsted Township, OH
First time, we waited 6 hours for service—second time they were on time and fixed the appliance
Response from Fred's Appliance Service:
Hi Larry, We appreciate you sharing your experience with us! We apologize that your technician was running behind on the first visit. Unfortunately, scheduling doesn't always go exactly as planned! We are so happy to hear that your unit is up and running again! We hope you have a terrific weekend! Thanks! The Fred's Team
Mary - Grafton, OH
David is great
Kevin - LaGrange, OH
On time, clean, courteous, problem solved!
Joyce - Lorain, OH
Good, friendly, perfessional service man.
Kim - Geneva, OH
Gary - Perry, OH
Marty - Strongsville, OH
He seemed very knowledgeable and was very customer service oriented but there still is a problem with my refrigerator, he did fix the freezer door that the delivery people installed incorrectly but there still seems to be a lingering problem
Response from Fred's Appliance Service:
Hi Marty, Thanks for reaching out to us! We are sorry to hear that your refrigerator still has a lingering issue. Someone from our team will be calling you shortly to coordinate a return date so we can take another look at the refrigerator. Thanks! The Fred's Team
Debbra - Aurora, OH
Came within time frame given, and within phone call prior to appointment. Fixed problem, and answered questions afterward to help us take care of future problems.
GREAT SERVICE MAN!
Diane - Lorain, OH
Great customer service, he had no problems fixing my range really nice guy!!
David - Broadview Heights, OH
Great professional service
Ken - Chagrin Falls, OH
Took 2 tries but major rebuild is working.
Response from Fred's Appliance Service:
Hi Ken! Thanks for dropping us a line. We very much appreciate it. We're sorry it took 2 tries. Sometimes these machines get the best of us! We appreciate your patience. Have a great week. -The Fred's Team
Roxanne - Avon Lake, OH
Absolutely one of the best services I had in years. Very polite, timely repair, educated in his field and above and beyond neat and clean.
Howard - Cleveland, OH
I’m very satisfied with Corina’s work. She quickly identified the problem and completed the repair. She was friendly and professional.
Anthony - North Royalton, OH
Definitely recommend this technician
Maureen - Cleveland Heights, OH
Carl - Mantua, OH
Leah - Kent, OH
Fred’s Appliance could not have provided better customer satisfaction. The entire team was friendly and when they discovered that one visit was under warranty and we had already paid for the repairs they refunded the money. Thank you!
James - Madison, OH
Sherrita - South Euclid, OH
Jason did a great job. He told me what the issue was and how he resolved the issue. Thank you
Courteous, quick service!
Jim - Painesville, OH
Jeff was on time and quickly handled the repair.
Disappointed in quality of service
Sue - Aurora, OH
Very disappointed in quality of work. The one burner handle is hard to turn when oven is hot. In looking at the oven door it does not appear to be installed correctly. I will be calling tomorrow!!!!!!
Response from Fred's Appliance Service:
Hello Sue, We appreciate you sharing your feedback with us! We are sorry to hear that the handle isn't moving smoothly and that the door looks off. We will be happy to send a technician out to take a look and correct any issues. Give us a call at 1-888-45-FREDS to schedule. Thanks! The Fred's Team
The service tech was polite clean very neat I would certainly like to use him again if I needed to have another appliance repair
Len - Aurora, OH
Jane - Cleveland Heights, OH
Dan - Beachwood, OH
Technician did a great job! Explained everything during the process. Very professional. Well done!
Pauline - Cleveland, OH
Ken - Euclid, OH
Arrived on time, polite and informative. Gave me several options, explained everything. If I own an appliance brand you can service, you will get the call.
Donald - Ashtabula, OH
Satisfactory & Helpful Service
Abdul & Mumtaz Misbah - Strongsville, OH
The help provided in operation & understanding of the dishwasher is appreciated. Thank you.
Ken N. - Solon, OH
The service call cost was as stated during the appointment setup for a technician to come out to diagnose the problem. Unfortunately, Dan was unable to reproduce the issue, so no repair was made. Of course, it would've been nice if it had been a cheaper, but I feel the price was fair for a house call, and appreciated his thoroughness and suggestions on what to keep an eye out for.
Repair Kitchen Aid stove top
Jeff - Valley View, OH
Very good service. Like how you can see service schedule on-line.
Marlin - Chardon, OH
The young man that came to repair our dishwasher was very courteous and found the problem right away. He also fixed something else that might cause future problems. Thank you for the great service.
Kathy - Rocky River, OH
On time appointment with a quick repair.
Jean - Broadview Heights, OH
Jeff did an excellent job - arrived on-time & was very knowledgeable . Only delay and convenience issue was Whirlpool manufacturer had delays in delivery.
Beth - Chagrin Falls, OH
On time and works great after the repair
Mandy - Lakewood, OH
I have always been please with the service provided! On time and quick to get the repairs done!
Pete - Mentor, OH
The actual service was great. Joe the technician was awesome. My only disappointment was how long it took to get on the schedule. I would highly recommend Fred’s!!
June - Painesville, OH
Bernard - Cleveland, OH
Kimberly - North Olmsted, OH
Joseph - North Ridgeville, OH
Got done what needed fixed
James - Avon, OH
Service on new appliance
John - Seven Hills, OH
This is less than month old freezer. As of this writing problem of ice build up inside (frost free) has been conquered. Thank you for your knowledge of problem and fixing.
Very Thorough Diagnosis of My Oven's Problem
Paul - Beachwood, OH
Joe spent an hour diagnosing the exact cause for my double-oven's problem. He carefully tested and considered various possibilities before rejecting them, finally establishing the true cause. Once he returned a few days later with a replacement part, he was meticulous in making sure the oven actually worked and the kitchen area was as clean as he found it. Great service!
Christine - Shaker Heights, OH
Valerie - Westlake, OH
George is a very knowledgeable, educational, professional person. He immediately diagnosed and repaired the problem in my dishwasher. He then checked the system to make sure everything was operating efficiently. I will definitely call Fred’s Appliance service for my appliance repairs again. I will request George!
Alan - Cleveland, OH
on time,professional,competent and pleasant
Ken - Madison, OH
Arrived when he said he would and worked diligently to remedy a warranty issue. very competent!
Annette - Rocky River, OH
Good experience from start to finish
Totally missed the problem
Kristina - Reminderville, OH
Brian has been out to my home to attempt to fix my refrigerator on a number of occasions. It would appear that the problem is resolved but a few months later, I am throwing away tons of food again. I asked for another serviceman this time and he said that the part the Brian ordered (that he replaced 5 months ago) was not the problem. Brian was wrong each time that he came out. Corey got it right the first time. I told Brian about the issue the first time that he came out, as it has been an issue since the 1st year that I owned the refrigerator.
Response from Fred's Appliance Service:
Hi Kristina, We appreciate you taking the time to share your review with us! Intermittent issues can certainly be challenging to diagnose and pinpoint. We apologize that the issue was not rectified at the original visit. But, we are so happy to hear that our refrigerator is up and running again! Have a great week! The Fred's Team
On time, good work
Kristina - Reminderville, OH
i had another serviceman out to my home to fix my refrigerator on a number of occasions this year. I kept having problems with it, having to throw away expensive food each time. Corey came out one time and figured it out. He took time to explain the problem to me and was very professional.
Great service I would definitely recommend them and call them again when needed
Jean - Rootstown, OH
Technician showed up on time was efficient found the problem and the repair was completed in a timely matter , they were able to get me in earlier the the scheduled appt which was greatly appreciated!
Bob - Mentor, OH
Susan - Mayfield, OH
Berna - Pepper Pike, OH
Very experienced & knowledgeable technician who did the repair timely & professionally!
Leo - Avon, OH
You have a great employee in Gabe. Very respectful and knowledgeable.
Anjua - Shaker Heights, OH
Great. Jason was polite, neat and quick.
Jason - Painesville, OH
Great service! Dan has been very patient with us over what is a tricky repair.
Charles - Valley View, OH
Dan has had to come out 3 times to repair a tricky problem with our washer. After installing a new control the washer worked fine. The next morning it didn't. He returned the next day and the washer was working again. That night it stopped again. We took a video this time to better show the problem. He's scheduled again for Wednesday and we're hoping to get the problem resolved so we can stop pestering everyone. Thanks!
Deborah - Mentor, OH
Fred’s is the best company to service all your home appliances. I have been with them for years and never had one issue. Service men always prompt, clean, and knowledgeable. The office ladies are so nice. You are not going to wait weeks for an appointment.
James - Brook Park, OH
David was professional, explained everything, worked quickly and my dryer sounds better than it did when I got it!
John - Bay Village, OH
Laverne - Strongsville, OH
He came within the designated time which was good and did a good job cleaning up after himself
corinna was great
Robert - Bedford, OH
Ken - Painesville, OH
Great diagnostician. Great service.
Anne - Roaming Shores, OH
See note above.
Kathryn - Mayfield Heights, OH
Technician was very professional and friendly, service with a smile.
Fast efficient and friendly
Nicole - Highland Heights, OH
Great service again
Jennifer - Pepper Pike, OH
The technician quickly diagnosed issue and cleaned things up. He was friendly and explained things clearly. Giving 3 stars for convenience because it took a week before somebody was available, which might no be easily solved with shortages of good technicians.
Janis - Valley View, OH
Excellent Customer Service
Larry - Solon, OH
From the appointment to the repair, I couldn’t ask for more. This is a wonderful company!
Dana - Brecksville, OH
Terrence - Cleveland, OH
I thought Jeff M was knowledgeable and answer my questions. I told him that this is the 2nd time this has happened in 2 years and he told me there my be a mother board problem which would indicate a manufacturing problem.
Great service for a 💩 product
Rich - Avon Lake, OH
Gabriel was professional and a pleasure on each of his service calls for my lemon of a fridge...
Robert - Mentor, OH
Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.
did great job
Margo - Brooklyn, OH
Did a very good job of explaining everything about the product and answered all of my questions.
Rebecca - Bay Village, OH
Very professional. Gabriel was on time and very helpful.
Laura - Cleveland, OH
Darryl - Lakewood, OH
Service technicians were extremely professional and prompt and informative. They resolve the issue quickly and were very friendly.
Michael - Avon Lake, OH
great service, good attitude
Peter - Rocky River, OH
John - Chardon, OH
Our experience with Joe O and Fred’s was excellent in every way. We had a warranty through Home Depot for this repair but we use Fred’s normally so we were happy to be able to stick with Fred’s. Could not be happier.
On time fixed problem
Bill - Mentor, OH
Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.
Efficient - Rocky River, OH
This could not have been easier for me.
Bill - Mentor, OH
I will recommend your company anytime.
Claude - Lorain, OH
Lauren - Parma, OH
I received appointment confirmation and updated so I knew when the repairman would be there. The tech was friendly, helpful, and informative. The issue was fixed quickly. Definitely would recommend them!
Connie - Wellington, OH
the tec was very polite and fast and he new what he was doing
Moira - Avon Lake, OH
Gabriel was very thorough and spent time talking to me about the problem and how to fix it. thanks!
Lucy - Ashtabula, OH
The tech was awesome and very helpful!!!
Mary - Lakewood, OH
Whirlpool refrigerator serviced
Phil - Painesville, OH
Jeff from Fred’s Appliance was very friendly and knowledgable. He was able to zero in on the reason for our ice maker not working due to a specific fault code. However upon opening up the ice maker it was also discovered that the maker’s heating element that helps the ice to free itself from the ice maker and drop into the bin had shorted and nearly caught on fire. It had scorched the plastic around it. This required replacing several components of the ice maker as well as the overall controller board. After his repairs, we are now up and running again.
Edward - Cleveland, OH
Renee - Westlake, OH
Cory was running late with another customer and someone from the office called to say he would be a little late for my appointment. I found this to be refreshing since you can't find companies who really care about customer's time. When Cory arrived the appliance wasn't making the noise but he listened to our description and was able to pinpoint the issue. Was thankful that he was apply to fix the issue with the description and not have to hear the noise. Cory is a competent and knowledgeable employee.
Susan - Fairview Park, OH
Excellent truly professional service! David knows his stuff!
Great service, very knowledgeable technician, very helpful and informative.
Anthony - Rocky River, OH
Great service, very knowledgeable technician, very helpful and informative. Would definitely use Fred’s again!
we out of useing our refrigerator for three days and fred's appliance got it fixted the same day.
Paul - Garfield Heights, OH
Patricia - Wellington, OH
Dave has good work ethics and did a wonderful job. Will definitely continue to call when we need service.
Marcella - Shaker Heights, OH
Great Service! My technician was professional and friendly.
Tiffany - Atwater, OH
Antonio - Fairview Park, OH
Shirley - Brecksville, OH
The young man who came out (second time) tried to explain why the new frig was so noisy. He did not put the part on that was sent us inasmuch as he did not think it would help the problem. It is very frustrating and irritating that the frig, new, makes so much noise.
Response from Fred's Appliance Service:
Hi Shirley, We appreciate your feedback and we are sorry to hear that you are dissatisfied with the noises of your refrigerator. All models are made a bit differently and it can be disappointing when a newer unit doesn't function the same as a former unit. We recommend reaching out to Whirlpool to see if they have any other tips or tricks to help decrease the noise of the compressor. Have a great weekend! The Fred's Team
Dennis - Perry, OH
Professional, answered all my questions, very helpful. Would request Jason in the future. Thank you!
Prompt service that quickly diagnosed the problem, reasonable price.
Joel - Shaker Heights, OH
My experience was excellent from the time I called to request a service call to the time the service representative quickly diagnosed the problem and fixed it.
Solved problem but I had to find replacement parts on line
Peter - Bay Village, OH
Karen - Bay Village, OH
Bill - Avon, OH
Job completed in a timely and efficient manner
Cynthia - Lakewood, OH
Timely and Efficient Service
Cynthia - Lakewood, OH
William - Mantua, OH
Brian was awesome, very knowledgeable, fast & friendly. Fixed my machine, there wasn’t a doubt he knew his stuff. It doesn’t get much easier when dealing with appliance repairs. That being said , the price was astonishing. I get it that it’s a business to make a living . But for the service charge nothing was included, no first half hour , no 15 minutes, nothing. Then I got charged for the part & installation. What was paid was pretty much Lawyers wages. I hope the Technicians are well taken care of because the repair cost almost as much as a new appliance. I’ll use the service again , but hopefully after I hit the lottery. Thank you
Response from Fred's Appliance Service:
Hi There William! Thanks so much for dropping us a line. We're very happy that Brian provided awesome service for you. We're sorry you felt the repair was too expensive. After careful review of your job record, we're seeing you were charged in accordance with our national flat rate labor guide. We choose to charge in a flat rate fashion as we would never want to penalize our customers for newer technicians that are still learning the ropes--this could easily happen if we were charging by the hour. We understand repairs aren't cheap, and it's never fun to have a surprise appliance repair bill. There's lots of expense and overhead that goes into getting a well-trained, awesome technician to your doorstep. We do generously share earnings as we pride ourselves in offering great benefits and awesome salaries to our team. We also stand behind our work, and will always be at your service if anything goes awry. Thanks again for sharing your experience! -The Fred's Team
Bradley - Ravenna, OH
Sherry - Diamond, OH
Gina - Bay Village, OH
Corina was able to diagnose the issue with my washer and dryer. She took the time to explain what the issue was. She was very professional and friendly.
Chris - Streetsboro, OH
Brian showed up in the specified timeframe, repaired the issue within minutes, and answered all questions I had. Great service
Giovanna - Avon, OH
Gabriel was very knowledgeable of the issue he encountered in my refrigerator and explained it in a very easy way to understand for me.
Dana - Cleveland, OH
Corina did a great job. She was very considerate of my house and respected her work environment
Keep up with good work
Beverly - Cleveland, OH
Ruth - Kent, OH
Brian is awesome, send him every time please!
Prompt visit. Unsuccessful end result.
Dan - Shaker Heights, OH
Jeff arrived early and did his best to help with our problem. Jenn-Air said a tech could find the model number as it would be on the oven in two places. Unfortunately, there was only one area where a tag was and it was illegible. No service could be done. Bummer.
Response from Fred's Appliance Service:
Hi Dan, We appreciate your feedback and we are happy to hear that our service was prompt! Unfortunately, if we are unable to locate the model and serial numbers, we are unable to locate service sheets and parts for the unit. We apologize for the inconvenience! Thank you! The Fred's Team
Randy - Avon Lake, OH
Gabriel was very good and talkative about what he was doing. the call was a warranty the burners on our new stove where bad. They had a service note on them which means to me they had a recall on them.He checked everything over to make sure it all worked before he left. great job by him
Best service technician/great service
Sue - Painesville, OH
Corina expertly diagnosed the situation and carefully replaced the parts. She was extremely organized and efficient. Her follow through and attention to detail was exceptional!
John - Kent, OH
Showed up on time and was done within 1/2 hour. Friendly , reliable and informative. Great rep’s! Brian M.nwas exceptionally knowledgeable.
Professional and friendly
Deborah - Ravenna, OH
I had to leave for work before the technician arrived but my daughter was here. She said he was very professional and kind.
M. J. - Columbia Station, OH
Efficient service. Good follow-through from beginning to end.
Chloe - Mentor, OH
I had a great experience with our technician. He arrived promptly, had a positive attitude, and was able to determine what the issue with our washing machine was very quickly after running some tests. Thank you for your excellent service!
Ann - Elyria, OH
David was excellent!!!
REFRIGERATOR WHIRLPOOL MBF1958FEZ02 "Cust showed pop, sent pic. CC that there is frost in the freezer. Found a gap in the gasket and frame. Removed the bins and checked the rails. Steamed out gasket and frost. Optest ok."
DISHWASHER WHIRLPOOL WDF518SAHM0 The unit has a f4. Which is over flow I found a twist door on the side of the sump motor I have no idea what it is but it was loose I tighten this door unit tests fine now
RANGE WHIRLPOOL WFE320M0ES2 Installed new part unit op tested good
DRYER WHIRLPOOL WED4850XQ1 The u it wouldn’t turn on. I cycled the breaker unit op tested good
DRYER WHIRLPOOL WED5000DW2 Installed new part unit op tested good
DRYER WHIRLPOOL WGD8300SW1 The unit had a sock in the fan. I removed the sock op tested good
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Upon my arrival the unit was working fine average temperatures could not duplicate issue
DISHWASHER FRIGIDAIRE MDBH949PAW4 unit was not draining I remove the water and install the new drain pump op tested good ; used 1 WPW10348269 (PUMP-DRAIN) from stock
DISHWASHER KITCHENAID KDTE234GBS Replaced heating element. Op test good
REFRIGERATOR KITCHENAID KBFS20EVMS13 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.0oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
REFRIGERATOR KITCHENAID KRMF706ESS01 Left pantry sometimes closes sometimes don’t ordering rails ; ordrng 1 W11294512 (RIGHT ) and 1 W11397195 (LEFT )
DISHWASHER MAYTAG MDB8989SHZ0 "Put new part in, not washing. Ordering control, pump motor.; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)"
WASHER KENMORE 110.294228 Installed customer supplied timer Ran test cycle OP TEST OK
DRYER WHIRLPOOL CGM2745FQ Called techline was told this is common issue Turn unit on and open and close door and unit should run timer to zero eventually. Need to stop by and check dryer at end of today or reschedule for a return trip ; schdld next appmnt for 9/20 FRI !
DRYER KENMORE 1107842400 Cc of unit taking to long to dry Could not duplicate an issue Unit is heating up and coils are working as they should OP TEST OK
REFRIGERATOR KITCHENAID KBRC36FMS01 Called whirlpool spoke to 2 techs they advised issue with baffle Customer is questioning diagnose because previous repair company said he needed a control board replacedCustomer wants to reach out to home warranty company and wanted quote to replace both parts
DISHWASHER MAYTAG MDB7749AWM2 Installed ui. Ran test cycle. Op test ok
DISHWASHER KITCHENAID KDTE404DSS0 Cc: leakingFound unit leaking from sump assembly seal. Needs sump assembly. ; ordrng 1 WPW10554963 (pump&motor)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc of leaking, when using dispenser water is seeping underneath the bottom of dispenser. Found water line cut behind UI. Water everywhere, started to corrode. Ordering door, UI, parts behind UI; ordrng 1 LW11038917 (dor-fip) and 1 W10254255 (separator) and 1 W11098702 (door-ice) and 1 W11130216 (cntrl-elec)"
WASHER WHIRLPOOL WFW85HEFW1 "Customer complaint that unit will not stop draining, ran diagnostics found f3e1(water level error), f5e2(door lock error), f8e3(over flow condition ) error codes,cleared codes, blew out pressure hose, ran quick wash cycle, unit filled and began washing, unit rinsed and spun, unit completed cycle, unit is operating as designed"
RANGE WHIRLPOOL GW399LXUS06 "Installed new control and user interface , op test good"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Cc: frost build up in freezerFound door not seated correctly. Adjusted door. Op test ok
WASHER MAYTAG MHW5630HW0 Cc unit has water left in tub after a wash cycle Found a little bit of water in tub Ran drain and spin Unit drained and spun Just fine Ran diagnostics found no error codes Ran auto test found water to be collecting at the back of the tub Removed drain pump found sand in pump Replaced pump
REFRIGERATOR KITCHENAID KRFC704FSS00 "Customer complaint that unit is not cooling, fresh food section temperature at 66 degrees , freezer section temperature at 54 degrees, found fresh food section evaporator frozen solid, cleared evaporator , installed new control and evaporator cover, op test good"
RANGE WHIRLPOOL WFE505W0HB1 Replaced the wire harness and terminal block. Heated oven to 300*. Optest ok.
ICEMAKER WHIRLPOOL WRS325SDHW01 CC that the ice maker is leaking. Found the water line going to the ice maker is cracked and the handle to the ff door is damaged to where the shoulder bolts is at an angle. Will need a new handle and water line. ; ordrng 1 4387491 (insert) and 1 W10823511 (tube-water) and 1 W10861184 (clamp) and 1 W11163761 (handle) and 1 WP2209774 (chute)
MICROWAVE WHIRLPOOL UMV1160CW6 Found door broken ordering ; ordrng 1 W10686516 (door/mw)
REFRIGERATOR KITCHENAID KSC23C8EYB02 "Cc not cooling againInstalled gauges, low side in 20in vacuum, leak in system. Checked connections, found dye on drier connection, changed drier, pulled vacuum on system to 29 in/hg for 15 min. Shut off, watched gauges for 15 min for changes. No changes, recharged system with 5.3oz. Of r134a. Watched frost pattern appear on ff evap. Advised customer 24-48 hrs. For temps to return to desired."
WASHER WHIRLPOOL WTW5000DW2 Ran diagnostics no errors. Ran a service cycle and unit passed. Ran a spin cycle and unit spinning as designed. Unit op test good. No unusual noises while diagnosing.
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Unit not plugged in can not diagnose until unit cools for awhile ; schdld next appmnt for 9/20 FRI !
REFRIGERATOR KITCHENAID KSC24C8EYY02 Cc unit not coolingFound system in 20 in vacuum. Checked for leaks on connections. Found leak on bottom drier connection. Repair connection. Pulled vacuum on system to 29in/hg for 15 min. Shut off vacuum watched gauges for change. No change. Recharged system with 5.3oz. Of r134a. Watched frost pattern on ff evap. Good frost pattern. Advised customer to allow 24-46 hrs to let temps return to desired.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found door dismantle put back together and it was sealing all the way no air leaks around seal pass
DISHWASHER MAYTAG MDB4949SDZ0 "Replaced control, ran diagnostics mode, heater came on, ran normal cycle, didn’t cut off. Op test ok."
RANGE WHIRLPOOL WFG770H0FZ0 Found condensation on top of door when preheated to 240 degrees seal looks good calling tech line spoke to to they say is normal for gas stove to do that, opt test ok
DISHWASHER MAYTAG MDB4949SHW0 "Cc of leaking washer, had someone install it and they saw the water leak, not actual owner, might be leaking in center. Turned water on, let run normal cycle. Was motor in correct place, all 3 notches are correct. Felt around and everything is tight. Ran cycle for 20 mins, no leaks. Op test ok."
DRYER AMANA NED4655EW1 Used actual goods issue date for pop. Upon arrival unit was running but not heating. No 220 at power cord. Turned customer breaker off and back ob and unit started to heat. Unit will not advance in auto dry unless unit is heating. Advised customer about fire hazard associated with foil vents. Let unit cycle. Op test good. Timer is advancing in time dry. Found plenty of air and heat from vent inside but no heat or air outside. Advised customer to get her vent repaired or cleaned.
WASHER MAYTAG MHW5100DW0 Customer replaced pump. Tested unit. Op test good. Cleared error codes.
RANGE MAYTAG MGR8700DS3 "Took all burner jobs out to check if they broken they all good turn nob without pushing in it to make sure it ain’t loose everything test good it might of been and accident I told customer ,opt test ok"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer complaint no ice was made, confirmed bin empty, ice bin temp 20, all tests pass, water enters ice maker, called wpl tl, recommended replacement of the user interface ; ordrng 1 W10789393 (cntrl-elec)"
RANGE KITCHENAID KSGB900ESS1 "Installed main control, and control panel, op test good"
REFRIGERATOR MAYTAG MFI2269FRZ02 Installed display and overlay. Op test ok
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "CC that the unit is not heating the water. Ran diag 4-3wash Motor Not Running, 7-1 no heat, 5-1. Checked control for 120 volts to pump and motor and read 0 volts. Ohmed out heater and fuse, good. Will need a new control and pump and motor. ; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRB329DMBB00 "CC that the unit is not cooling and wet. Removed back panel good frost pattern on the evap. Ran diag thermistors passed, the fans are running. Checked gaskets, good. Optest ok."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint of loud noise, no unusual noises heard, unit is operating as designed"
REFRIGERATOR MAYTAG MZD2665HES "Installed new ice door, op test good"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed frz door slides, op test good"
DISHWASHER KITCHENAID KDTE254ESS1 Cc unit not running Found control getting power but not functioning reset Power UI turned on then off found UI able to make selections then goes blank. Mounts on control are broke Needs UI and control ; ordrng 1 W10866124 (cntrl-elec) and 1 W10902370 (panel-cntl)
WASHER MAYTAG MVWB765FW2 Cc of error Found error of f6e2 and f6e3 stored can not run auto test but was able to run UI test and that seemed to function properly Needs control board Customer calling whirlpool because she is 3 months out of her warranty. If she gets coverage I would like UI ordered as well
REFRIGERATOR WHIRLPOOL WRS325FNAM00 Cc: led flashing in unitFound leds flashing in unit. Needs led boardsCustomer does not want to repair at this time
DISHWASHER KITCHENAID KUDC10FXSS3 "Installed drain hose, op test good, customer to level and attach to cabinet"
REFRIGERATOR WHIRLPOOL WRV976FDEM00 "Cc unit is turning itself off every 2/3 days customer said something about defrost heater. Checked outlet, good. Checked heater, correct volts and has resistance. Could not duplicate problem. Gave customer estimate for main control and deli. Customer paid SVC, *** do not order parts; ordrng 1 WPW10675033 (cntrl-elec 254.79) and 1 WPW10677119 (cntrl-elec 266.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WFE505W0HS1 Replace gasket opt test ok
RANGE WHIRLPOOL WFG505M0BS3 "Cc of smell when using the oven. Asked customer did they use anything to clean oven with, doesn’t know. Used the Bubble test and didn’t find any leaks. Turned oven on to 350* melt preheat and cycle through a couple of times for about 20 mins. Did not smell anything. Customer set unit to 500* bake for about 10 mins. Checked wiring in back, no burning on control, no burning signs. Op test okCalled safety techline Documented***
DISHWASHER AMANA ADB1400AGW1 Hinge came out loose but was not broken correct issue opt test ok
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "CC that the unit is not cooling. Ff 67 Fz 3. Found a lot of frost in the freezer. Ran diag found the defrost sensor, open. Will need a new harness and control. ; ordrng 1 W11174836 (cntrl-elec) and 1 W11366397 (HARNESS )"
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Power cord is cut through causing sparking. Ordering power cord.Called Whirlpool; ordrng 1 W10708076 (cord-power)"
REFRIGERATOR WHIRLPOOL KSRS25RVMS01 "Cc unit frost in freezer and leaking. Found ice in FZ bottom. Removed drain hose, clogged by lint, removed lint and steamed all ice out. Op test ok"
DRYER ROPER RGD4516FW0 Customer states unit parts never arrived. Lubricated strike with petroleum jelly and now unit op test good.
RANGE FRIGIDAIRE FGGF3054KFH Found glowing igniter weak gave customer and estimate he will not fix
DRYER WHIRLPOOL WGD6620HC0 "Customer complaint that unit was tripping outlet and getting too hot, found t fuse open, jumped out unit started and heated, flame did not cycle off, unit started smoking, unit shut down and started flashing f3e3(inlet thermistor open/shorted, inlet thermistor is out of range, unit needs new thermal fuse and inlet thermistor ; ordrng 1 W10909685 (fuse-thrml) and 1 W11396709 (I THERMISTOR )"
REFRIGERATOR FRIGIDAIRE FFH2322MWGA "Customer complaint fridge lost cooling again, confirmed temp 52, frz was -20, found evap drain froze over causing ff air return to re-accumulate ice and block again, removed ice and cleared drain, op test good"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc of noise when dispensing water. Chattering going on at top of top where water lines meet. Disconnected, connected and still same issue. Ordering water lines and dual water valve.; ordrng 1 W11126260 (tube-water) and 1 WPW10341329 (water valve assy) and 1 WPW10674102 (tube-water)"
REFRIGERATOR WHIRLPOOL JFFCC72EFS03 Cust had a handle to install. Optest ok.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed ice maker module. Ran test 59 to checked ice maker function. Ice maker indexed and homed correctly. Op test good.
WASHER AMANA NTW4516FW3 "Installed basket, drive block and suspension. Ran auto test and calibration. All functions passed. Ran drain and spin with 4 wet towels. Vibrations are normal. Unit operating as designed."
DRYER WHIRLPOOL GGW9250PW1 "Cc unit only working in timed dryCustomer stated she bought a new control board and new UI panel, and had them replaced. Unit worked good only twice. Confirmed panel not operating correctly, no display for half of the dial selector. Could not get unit into diagnostics mode. Checked connections on control board and UI panel. Found 2 weak solder joints on UI panel board. Loose components. Resoldered joints. Reconnected all panels and retested. UI function returns, tested all drying modes. Op test good."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit running without startingCustomer showed popCustomer states that since the unit was installed, it will turn itself on, or panel function and options lights will light up randomly. Panel didn’t respond when she tried to cancel a cycle. Plugged in unit, ran diagnostics, found code f2e1 for UI stuck button. Ordering UI panel and control; ordrng 1 W11302464 (console) and 1 W11305297 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDT720PADW2 "Installed new fill valve, op test no good , customer has too low of water pressure, advised that customer needs a plumber"
WASHER MAYTAG MVWB765FW2 Found drain hose ( not correct hose) crimped. Customer to reinstall original hose that came with unit. See pics. Removed water in tub
REFRIGERATOR WHIRLPOOL ED2KHAXVS01 Cc: not making iceCycled ice maker. Unit will not cycle. Found ice maker not receiving power. Spoke with BJ tested optics. Needs optics boards; ordrng 1 W10757851 (optic bd set ref)
WASHER MAYTAG MVWB725BW0 "Cc unit making noise when in spinRan manual spin test mode, confirmed bearing noise. Unit needs bearing kit.; ordrng 1 W10435302 (bearing10551), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Customer will need a filter she will not fix also water pressure too strong opt test ok
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW04 Cc unit not freezing Found unit to set to medium temp and freezer temp is temping at -1 degreesAt this time I can not see a non cooling issue Could not duplicate Advised to watch and get a thermometer to see if temps change
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Cc of no cool in fridge Found freezer evap frosted over Ran force defrost found heaters able to turn on Pulled freezer thermistor and ohmed it out. Thermistor was not with in range was at 1.4k ohms at 73 degrees Replaced using truck stock Completely defrosted evap Advised that it may take up to 48 hours to completely cool again ; used 1 W10902214 (THERMISTOR) from stock
DISHWASHER MAYTAG MDB8989SHZ0 "Replaced all parts, tested. Op test ok."
DRYER MAYTAG MGD6630HW0 CC that there is a fault code that sometimes comes up. Ran diag no codes. Checked outside vent poor air flow. Cycled dryer on high heat 195* and cycled off. Medium heat 155* and cycled off. Air fluff no heat. Working as designed. Will need to have the vent cleaned out. Advised cust t replace the semi rigid vent due to it being smashed. Optest ok.
WASHER WHIRLPOOL WFW85HEFC1 Installed new part unit op tested good
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Customer complaint fridge not cooling again, confirmed temps were 22 in frz and 55ff, found unit not defrosting and evap frosted over blocking cold air return, cleared ice and frost, jumped bimetal, element heated up, found bi metal not closing, replaced bi metal with ts surplus, op test good"
REFRIGERATOR KENMORE 596.5869289 "Cc not cooling properly. Fz 45*, Fz 55*. No frost pattern on Evap. Checked pressures, went into vacuum. Will need compressor and Evap. Evap says discontinued, customer says will be too much for the old unit to get repaired; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
WASHER MAYTAG MVWX655DW1 Customer did not receive the lid. Ordering lid and strike; ordrng 1 W11117421 (lid) and 1 W11252738 (strike)
WASHER WHIRLPOOL MHW5500FW1 "Installed control board, op test no good. Checked power in to Ui console, good power at 14.1v. Unit needs UI console.; ordrng 1 W10911042 (panel-cntl)"
WASHER MAYTAG MVWB725BW0 Installed rotor. Ran auto test. Ran drain and spin. Squealing noise is still there. Unit has bearing noise as well. Needs bearing kit. Spoke with BJ rescheduling to allow more time for repair.; ordrng 1 W10435302 (bearing)
WASHER MAYTAG MHW5630HC0 "Installed wiring to control board. Op test no good. Ui no power, checked power out to UI, good at 12.1v, statues led slow blink, indicates good board status. Checked all wiring connections, all look good; ordrng 1 W11316253 (harns-wire) and 1 W11325569 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced all parts. Customer had unit unplugged, so give a good 24 hrs for it to get to normal temps. Op test ok"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed new deli and main control, op test no good , unit needs new wire harness ; ordrng 1 W11170612 (harns-wire)"
DISHWASHER KITCHENAID KDPE234GPS0 "Cc of smell. Customer said sometimes they go days without running the dishwasher. No error codes, unit is running and draining properly. Nothing in drain hose. All components check good. Went over standing water left in unit under filter, went over cleaning filter, owners manual has section about odors, using Affresh. Everything checks good, op test ok."
RANGE KITCHENAID KSGB900ESS3 "Cc of front left burner. When on simmer, customer has oven on bake, when trying to set oven at different temp and when the oven comes bake on, the front burner flame goes off. After talking to whirlpool, adjusted, turn simmer up and when trying to bake and set to a different temp. Flame stayed on. If customer has more questions, can contact whirlpool AndyNormal, combustion of gasses will turn off simmer. Turn up simmer on valve."
WASHER WHIRLPOOL WTW8500DC4 Installed control and ui. Ran auto test and calibration. Op test ok
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer is not working, confirmed start button not responding, unit goes into diagnostics but nothing can be selected, can hear “click” of the button when pushed but it is not responding on the control, unit needs new control; ordrng 1 W11170319 (cntrl-elec)"
WASHER MAYTAG MVWX655DW1 "Installed washplate, ran automatically test and calibration. Op test good."
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Installed water valve. No leaks from ice maker, tested dispense. Op test good."
HOOD ELECTROLUX FHWC3655LSA Installed blower and capacitor. Tested unit. Op test ok
REFRIGERATOR KITCHENAID KRFC704FBS00 "See cb pvr; used 1 W10890075, 1 W10890087, 1 W10890117, 1 W10890131, and 1 W10891058 from stock"
WASHER WHIRLPOOL WTW4855HW1 "Customer complaint washer is not turning on, plugged unit into outlet, outlet is a gfci, unit is blinking sensing, canceled, drain pump began to run and not allow to be canceled, called wpl tl, had me check flashing at air trap, clear, evidence of detergent on washer top under lid, this will create a suds lock and takes out drain pump , advised customer to only use 1-2 tbsp of an he detergent. He detergent it is a low sudsing agent and suds should not be visible during wash; ordrng 1 W10919003 (pump-water)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890087, 1 W10890099, 1 W10890117, 1 W10890121, and 1 W10890131 from stock"
DISHWASHER MAYTAG MDBTT59AWS "Customer complaint dishwasher makes a loud grinding noise as soon as it’s done rinsing and continues through the cycle, started light wash cycle, unit filled and advanced to wash, could hear grinding sound, accessed the chopper blade, nothing found near chopper blade, unit needs wash asm; ordrng 1 6-919922 (wash motor)"
OTR MICROWAVE MAYTAG MMV4206FW0 Cc of screen not bright enough to see at all angles of the kitchen Found unit to be functioning as design there is no screen brightness adjustments on this unit OP TEST OK
WASHER WHIRLPOOL WTW5000DW1 Cc of unit not working Found board getting power but no line gets Replaced board Ran auto test and calibration OP TEST OK
DISHWASHER MAYTAG MDB4949SDZ0 The referred to the dishwasher is broken and it’s missing the upper clamp; ordrng 1 W10195690 (bracket) and 1 W10340745 (tube-feed)
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Installed high voltage board Ran auger test no power drop outs OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER MAYTAG MDB4949SDZ0 Cc unit not working Found control getting power but not sending power Tripped breaker waited 5 min and turned back on Ran drain test unit started functioning Ran diagnostics found unit to have no errors ran auto test OP TEST OK
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed panelOP TEST OK
DRYER MAYTAG WED5620HW0 There is no issue with the dryer because the washing machine is not spinning the clothes are too wet to dry properly
DISHWASHER GE GLDA690P02BB So the issue with the dishwasher originally was it was leaking after install the new motor I was able to properly run the machine the unit is leaking from the fill tube that runs up the back of the dishwasher about halfway up needs a new filler tube. I missed the diagnosis before because the sump motor was seizing up not running properly.; ordrng 1 WD01X10305 (main conduit w/clamp)
RANGE KITCHENAID KSEG700ESS3 "Customer complaint connect fan was loud and sounded like it was going to fly out, noise is coming from the connect fan scraping, replaced with part sent, op test good"
WASHER MAYTAG MHW6630HC0 "Installed drawer, op test good"
REFRIGERATOR JENN-AIR JSD2789AES "Customer complaint fridge not cooling frz is pretty cold, temps were 13 frz and 65 ff, found evap excessively frosted over, bi metal and heater is good, found defrost control failed, 61003990 cntrl is no longer available, unable to repair"
WASHER WHIRLPOOL MHW5500FW1 "Customer likes the color of the new console, Installed new console, op test good"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Called whirlpool to state finding and what has already been done And what they documented everything unit is non repairable
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Cc: ice buildup in freezerFound ice buildup on evaporator. Entered diagnostics. Unit kicked me out of diagnostics. Re entered diagnostics. Put unit in manual defrost. Steamed unit out. Needs control and thermistor; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (thermistor)
REFRIGERATOR GE PFCS1PJZBSS "Cc: leaking from backPulled unit out. Found unit leaking from the water valve. Needs water valve. ; ordrng 1 WR57X10032 (valve,water9654), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KRFC704FBS00 "Recovered refrigerant, replaced compressor, evapand drier, pulled 28'vac w/ pump, watched, good, charged 4.7oz r134a, unit cooling, pressures good, op test ok"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 CC hat there is a fan running. Advised cust the condenser fan runs to keep the compressor cool and to evaporator the water in the drain pan. Unit is working as designed. Optest ok.
REFRIGERATOR WHIRLPOOL W8TXNGFWQ01 CC that there is a gap in the ff section. Raised the door with a washer from t/s. Optest ok; used 1 WP487576 (NYLON SHIMMING WASHER) from stock
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Cc: not cooling, and ice maker not working, leaking from rearFound ff section at 64 degrees, and freezer at 15 degrees. Found evap frozen over. Found service pointer (W11033419D) found unit has incorrect control. Unit has 5.0.0 needs to have version 7.0.0 or higher. Unit needs evap cover and control; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL)"
RANGE MAYTAG MER5752BAW Installed new part unit op tested good
REFRIGERATOR KENMORE 36359522994 Installed heater OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR GE PYE22PSHJSS "Cc unit ff compartment not cooling well, reading 56 degreesCustomer stated it’s cooling now, the last 3 days. Before unit was making a noise and the ff compartment was warm, however things were freezing in deli drawers. Sounds like intermittent defrost issue, perhaps evap fan issue of the ff evap section. Ordering both fan and defrost thermostat.; ordrng 1 WR49X26666 (refrigerator fresh f) and 1 WR50X10108 (thermostat defrost f)"
RANGE WHIRLPOOL JFFCC72EFS03 "Cc: fan doesn’t work except on convect, boil does not work with door open, doesn’t keep temp, and takes a long time to heat up. Broil element works with door shut. Will not function with door open. Owners manual states this is proper functioning oven. Ran test bake to 350. Unit preheated. Cycled heat. Unit functioning as designed. Op test ok"
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 Cc of freezer leaking Found drain tube clogged Replaced using truck stock OP TEST OK ; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR MAYTAG MFF2558VEM5 Cc of fridge leaking Found drain tube clogged Replaced using truck stock Cleared ice from freezer OP TEST OK ; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Installed new part unit op tested good
MICROWAVE WHIRLPOOL WOC75EC0HS01 CC that the unit turns off and the WiFi is not connecting. Will need a new ui and control. Office to order parts. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351549 (UI)
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Installed new part unit op tested good
WASHER WHIRLPOOL MVWB765FC3 "Cc of noise. No error codes. Nothing binding basket up. Ran through test cycle, all components check good. Drain is working. Tested spin and agitate separately on manual mode, both good. No noise, op test ok"
WASHER WHIRLPOOL WFW70HEBW0 Cc of unit not draining from bellow Found debris filling in drain holes Cleaned up ran test cycle Unit no longer has water sitting in ring OP TEST OK
REFRIGERATOR GE GNE25JMKFFES "Customer complaint unit is not cooling, fresh food section temperature at 54 degrees , freezer section temperature at 29 degrees , unable to run service test, no buttons or display is working, unit needs new control, customer does not want a return visit scheduled she is going to try to get unit replaced; ordrng 1 WR55X30598 (board t main bf vs)"
WASHER WHIRLPOOL WTW4955HW1 Installed new part unit op tested good
REFRIGERATOR JENN-AIR JSC24C8EAM00 Found ice underneath ice bin but around motor was clear try cycling ice maker and would not cycle also found a service pointer on ice maker try to dispense ice and motor is seize would not turn customer calling whirlpool to see if they can cover some thing don’t order parts till he reach out or get an authorization from whirlpool
MICRO/OVENCOMBO KENMORE 790.488031 Found and error f84 Communication problem between the User Interface Board and the Microwave Control Board: the User Interface Board lost communication with the Microwave Control Board (loss of microwave communication 'heart beat').they will need both control they will not fix they going to call there warranty people
RANGE HOOD WHIRLPOOL KXW9736YSS0 "Replace house control,opt test ok"
REFRIGERATOR KITCHENAID KSSO48QTX00 Replaced the housing and filter. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER MAYTAG MVWB765FW3 "Replace clutch gearcase and stator,opt test ok"
DISHWASHER MAYTAG MDB4949SHB0 Installed door panel. Op test ok
DRYER GAS ROPER RGX4634KQ2 "Cc unit still not drying clothes all the wayRan dryer test, flame present, cycling very quickly. Checked voltage from thermostat to timer on auto cycles, voltage good, timer counting. Checked temps on vent outlet, high heat is 160 degrees then flame shuts off, good thermostat op. Seen flame not igniting once, then twice, checked voltage into coil when calling for flame, good at 122v. Changed coils using truck stock. Reran op test and watched, cycling good. ; used 1 279834 (COIL) from stock"
DRYER WHIRLPOOL WED7990FW0 Called whirlpool to get help with expected temperatures They said that within 10 min exhaust temps should reach 113 + -5 degrees I had an average of 124.5 in a 10 min period. Techline said the unit is functioning as designed and it’s a customer expectation issue.customer wanted quote for new lint trap and door
WASHER MAYTAG MHW3505FW1 "Check bearings all good,ran spin cycle all good ran diagnostic good no error ask customer to record it next time she here the noise cause every test seeing normal"
DISHWASHER WHIRLPOOL WDF330PAHW2 Replaced the control and wires. Optest ng. The control was flashing. Checked power at terminal block power at block was jumping from 60 volts to 90 volts. Will need an electrician. Brought core back for return. Optest ok.
DRYER MAYTAG MEDC465HW0 Installed new part unit op tested good
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrive and found fridge cooling temp on fresh food section 35 and 37 degrees and freezer temp is 0 degrees also found bugs inside freezer took picture fridge is cooling thermistor al good
WASHER AMANA NTW4516FW3 Ran diagnostic no error code ran calibration and auto test pass ran drain and spin pass no issues previous owner might of have a heavy load or and off balance load
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Found filter,place the wrong way,correct issue,opt test ok also water pressure strong lower it down ,opt test ok"
DRYER MAYTAG MED5630HW0 "Cc unit not drying all of the clothingCustomer stated that 1 or 2 articles of clothing come out still damp in a small load. Checked heat and airflow , both are good. Venting clear, good airflow at outlet. Customer stated he can hit the power option for 10 more minutes and then they will be dry. Advised customer on how the sensors operate on this unit. Advised he may have to use timed dry option if he is drying very small loads."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced the evap motor. Optest ok.
DRYER MAYTAG MGDB835DW2 "Installed thermal fuse, ran dryer op test. Good heat. Op test good. Advised customer to have venting looked at. Venting routed through wall and through ceiling, exits near roof. Can not get clear view of vent outlet."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced compressor held 29” vac for 15 min, added 4.5oz of r134a, unit has good frost pattern, op test good, advised customer to allow 24-48 hrs for temps to settle"
DISHWASHER FRIGIDAIRE GLD2250RDS3 "Cc unit not working, all lights blinkingRan diagnostics test mode, made it through to drain. Drain motor kicked on then back off and unit went into fault mode. Hit start/resume, motor trying to run, will start and run for a few seconds then stops and faults. Tested power to drain motor, good power then voltage drops out. Drain pump relay failing. Unit needs control board. Customer not repairing, estimate only."
REFRIGERATOR KITCHENAID KFCO22EVBL2 "Customer complaint of water leaking, found water line at valve not seated properly, reseated, op test good"
RANGE GE JGB600SET1SS CC that the unit gets to hot. Heated oven to 350*. Waited 1hr. Took temp 350* in range. Advised the cust on how to calibration the oven. Optest ok.
REFRIGERATOR ELECTROLUX EW28BS85KSEA Installed new part unit op tested good
DRYER WHIRLPOOL WED4815EW1 Found customer had only 85 v on one leg of power. Hit start and 85 drops to nothing Needds a electrician to provide correct power
REFRIGERATOR WHIRLPOOL WRF560SFYM00 Found duck bill clogged. Cleaned out. Steamed out drain. And adjusted duckbill.
DRYER GAS ROPER RGX4634KQ2 Repaired loose connection