Prabha - Avon, OH
Gabriel was thorough , professional and explained the issue and what could have caused it.
Very friendly and seemed to know his product and skill !
Kim - Avon Lake, OH
Gabriel left a tool here at the house, just fyi. It’s a spatula looking tool, probably used to help lift the lid of the dryer.
Renee - Avon, OH
We have had a great experience with Fred’s appliance! Our technician David was amazing - very friendly, professional, and efficient! He was very helpful with scheduling also! The price was very reasonable....would definitely recommend!
Maytag Washer Repair
Rhymer - Cleveland, OH
Service tech was prompt, courteous and knowledgeable. Repair was quick, correct, and thorough. Too bad about the expense $$$.
Becky - Ravenna, OH
We are very pleased with the service we received from Fred’s Appliance. I must say we were a bit leary when Kitchen Aid set this appointment up, as we live quite a distance away. As it turned out, it was a good decision on Kitchen Aid’s part. The technician was on time, efficient and very personable. He fixed the problem with our stove quickly. We appreciate the notifications, too, so we knew when to expect the technician. Great job!
Lee - Maple Heights, OH
Carla - Cleveland, OH
Tech was nice and professional. He fixed my oven in a timely manner, and the price was affordable.
Whirlpool refrigerator repair
Jennifer - Cleveland, OH
Barbara - Lorain, OH
Jenna - Highland Heights, OH
Nice guy, fixed the problem
Mark - Pierpont, OH
Great Service , knowledgeable, explained things well , professional. Fred's is a little pricey and difficult to get an apt. when you need it but they have always done good work.
Response from Fred's Appliance Service:
Hi Mark, Thank you for sharing your experience with us! We frequently evaluate our pricing structure to ensure that it allows us to provide high-quality service at a fair price. Scheduling can also be challenging but we are glad to hear that it worked out! Have a great week! The Fred's Team
Fast and Fixed!
Janet - Kent, OH
Appointment was so easy to made & monitor. Very punctual & professional.
Cheryl - Westlake, OH
Corina did an excellent job. She was very knowledgeable and professional.
Lisa - Geneva, OH
Lynn - Shaker Heights, OH
Very prompt and efficient service.
Very professional and helpful!
Robert - Avon, OH
Corina was great! On time, very professional and helpful with my dishwasher problem. Fixed it quickly and gave me some great tips going forward.
Patricia - Maple Heights, OH
Service man was great
Deb - Painesville, OH
He was very pleasant and professional, and the washer is working fine now. Thank you
Brandon - Lorain, OH
Debby - Garrettsville, OH
Keith - Mentor, OH
Chris - Streetsboro, OH
Arlene - Olmsted Falls, OH
Corey was right on time. He checked out the problem I had requested service for and reassured me that I had no moisture collected from the leak.
Janis - Geneva, OH
Howard - North Ridgeville, OH
Tech very knowledgeable very respectable young man
Stanley - Avon Lake, OH
Quick and nice
James - Mentor, OH
Michael - Olmsted Falls, OH
Denver - Painesville, OH
Wonderful, I would like him to be the one who comes back
Shellie - Lakewood, OH
Very nice and proficient
Julie - Cleveland Heights, OH
Wonderful , thank you!
Charlethea - Cleveland, OH
I loved the feature that I could track the driver and I loved that they called me to let me know he was on his way! The guy that came out was respectful and nice. Explained everything that he was doing and told me what to do if it happens in the future! I would recommend everyone go with this company.
Mary - North Olmsted, OH
Larry - Cleveland, OH
Jeff was courteous , knowledgeable and willing to share idea on how to prevent my issue going forward
Mike - Avon, OH
My service rep was extremely professional and friendly. He took the time to explain the issue and your suggestion for fixing it. He walked me through expectations time frames and scheduled a convenient time to install and repair part. It is obvious he takes pride in his work and should be rewarded with us as in today’s world that does not seem very often unfortunately.
Robert - Avon, OH
Megan - North Ridgeville, OH
Great friendly customer service
Kathleen - Rocky River, OH
James - Mayfield Heights, OH
Corina was very knowledgeable and explained everything so I knew what she was doing and why
John - Strongsville, OH
Barbara - Strongsville, OH
Excellent service! Professional company confirming appointment and gives short window time so you don’t have to wait all day. Gives notice second time
Susan - Chardon, OH
Jeannette - Kent, OH
Janine - Painesville, OH
He was on time ,professional and solved the problem quickly.
Jerry - North Ridgeville, OH
Thomas - Parma, OH
This is a very professional company. The service tech was very knowledgeable and got everything done and cleaned up good. I would for sure call them again.
Wonderful service. Not happy with the appliance
Susan - Streetsboro, OH
Karen - South Euclid, OH
He was very knowledgeable.
Michelle - Lorain, OH
Sandy - Madison, OH
Same day service with a great technician - Dan.
Maureen - Lakewood, OH
Bob - Westlake, OH
Corina went the extra distance to make thing all good. Highly recommend
Donald - Perry, OH
Jason was prompt, knowledgeable and helpful.
Great service, nice technician
Eric - Avon Lake, OH
Gabriel has been here twice. The first time he was honest enough to tell me that my washer had a hidden problem and was not worth repairing. The second time he fixed my dishwasher very quickly.
Steve - Avon, OH
Frank - Avon Lake, OH
Gabriel did a nice job was quick and very efficient. Found the issue and got it fixed.
Richard - Lakewood, OH
Richard - Lakewood, OH
service was very good and tech on time
Nita - Cleveland Heights, OH
i was very happy with the service
Vincent - Cleveland, OH
Repair man was on time and nice for being s Monday morning,
Antonio - Cleveland, OH
Good thank u so much
Imagine - Fairview Park, OH
Awesome, she is very knowledgeable and pleasant. Thank you
Rocco - Moreland Hills, OH
Nice guy was helpful
Christine - Jefferson, OH
Janice - Chesterland, OH
Jason was very nice!
James - Kent, OH
Brian wad very cooperative, Efficient,and professional
Clint - Kent, OH
Dan seemed relaxed and confident and got the clothes washer fixed in a decent amount of time. I went thru 4 washes w/out trouble.
Ed - Mentor, OH
Michael - Parma, OH
Corina was very thorough. A great technician. Covered all aspects and helped me fix a problem from a rookie mistake on my end.
Scott - Kent, OH
Vesna - Ravenna, OH
Joanne - Avon, OH
He did his job effiecently a d politely and was on time
Michae - Lyndhurst, OH
He was very knowledgeable and polite and solved my problem expeditiously.
Anthony - Parma, OH
Very good, very happy, thanks again for the warranty extention!
Michael - South Euclid, OH
Corina was very thorough and clean and explained the issue.
Marilyn - Mentor-on-the-Lake, OH
Fridge lighting repair
David - Painesville, OH
The issue at hand was a faulty termination whereby condensation had compromised the connection between the wiring and the lower light fixture is n my fridge. The tech was quick to diagnose this simple issue at hand and remediation took less than 30 minutes. My only issue pertains to the cost. The trip out cost me $100, and I know the two wires that had to be reterminated cost no more than a combined $5. So, to complete the task and seal with silicone (also less than $5) should not have totaled $209. Despite the cost, I find Fred’s appliance reliable and capable and would recommend them.
Response from Fred's Appliance Service:
Hi David, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We quote our repairs using a national flat rate labor guide. This means that regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a new technician that takes some extra time. We are glad that your technician was able to get your refrigerator up and running again! Have a great weekend! The Fred's Team
Washing machine service
David - Pepper Pike, OH
Service was good, so far everything is working well. Cost was outrageous for the time involved.
Response from Fred's Appliance Service:
Hi David, Thank you for submitting your review! We are so happy to hear that your technician was able to offer great service. We quote our repairs using a national flat-rate labor guide. This means that, regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a newer technician that takes some extra time. We are glad that your technician was able to get your washer up and running again so quickly! Have a great weekend! The Fred's Team
Carla - Walton Hills, OH
Corina is the best!
Laura - Westlake, OH
Excellent customer service and very knowledgeable about the function and repair of the appliance. Prompt polite and a delight to have in my home!
Bernice - Cleveland, OH
The service was great thank you Brian M.
Joseph - Amherst, OH
My experience with Gabriel P was amazing! He was very nice and he knew a lot about the issue we were having with the fridge. Unfortunately nothing could be done about the refrigerator because prior to him coming I already reset it by unplugging and plugging it back in. Not only was it really cheap to get it looked but also the speed at which it was done was fast. Gabriel gave amazing service and customer care. He was exactly on time as well.
Becky - Avon Lake, OH
Great guy! Very professional and knowledgeable! An asset to his company!
James - Mentor, OH
Shuntae - Cleveland, OH
Kamoru - Richmond Heights, OH
quick follow up and solution
George - Painesville, OH
knowledgeable and efficient
Steve - Ashtabula, OH
Thanks for the great service!
Shannon - Mentor-on-the-Lake, OH
Peter - Chagrin Falls, OH
Chuck - Madison, OH
Jenny - Kingsville, OH
Joe O was efficient and courteous. Thank you.
Elizabeth - Mayfield Heights, OH
Really helpful and friendly and on time. I would recommend anytime!
great service, very friendly
Abigail - Mayfield Heights, OH
dan was the man!
Joe.O Oh was he good!!!!!!
Doug - Mentor, OH
Joe arrived within the time frame, had the part installed , and the washer running in a very reasonable time.
Becky - Ravenna, OH
Our technician was so patient and understanding while we tried to get a receipt from our builder with the date the appliances were bought. Eventhough I sent in the warranties to Kitchen Aid, Kitchen Aid recorder the dates incorrectly. We got it worked out after Brian left, and I emailed receipts to Fred’s Appliance. Fred’s Appliance contacted me immediately and we got things going again. It turned out to be a very positive experience.
excellent service very professional
Irene - North Royalton, OH
Cheryl - Cleveland, OH
The service was awesome! Very cool that you can track the technician throughout the day! Just kinda sad that a six year old Kitchen Aid has been repaired three times since we purchased it--good business for Fred's though, lol!
Christine - Painesville, OH
Mark - Mentor, OH
Timely, professional, courteous.
Eloise - Geneva, OH
It was great, very polite and informative and spoke clearly to the lady whose refrigerator he looked at
Fred’s service call
Nathan - Beachwood, OH
I received prompt service and I am completely satisfied. The technician was familiar with my appliance. Unfortunately the issue in my opinion is a design problem and not really solved by the visit.
Carole - Madison, OH
Wonderful. Joe was very polite and punctual. He had a warm disposition & seemed knowledge. Also, he did the final review of your pamphlet to ensure that I was informed & satisfied. Thk u so much!!
Rebecca - Painesville, OH
Jason N. was very professional and helpful.
Angela - Mayfield Heights, OH
Audre - Wickliffe, OH
He was great and fast thanks
Donna - Bay Village, OH
The technician was very professional, yet courteous. The appointment setter was courteous and seemed concerned about my issue. The only complaint is the 3 hour window given. Took off from work to be available, and yet the window was missed by almost 1/2 hour. Could have worked a 1/2 day, instead of missing the whole day.
Response from Fred's Appliance Service:
Hi Donna, Thanks for sharing your review with us! Scheduling can certainly be one of the most challenging parts of our jobs. We do our best to accommodate time requests while keeping in mind the estimated time a technician will take to diagnose and/or repair each appliance all while designing economic routes - it can be quite tricky! We are always working to improve this part of our service and appreciate your feedback. We are so glad to hear that your technician was professional and that you appreciated the courteous customer service rep as well! Thanks! The Fred's Team
Stephen - Chagrin Falls, OH
Justina - Cleveland, OH
Karen - Brecksville, OH
I had never dealt with Fred’s appliance, was very pleased with their response to my order.
Ronald - Chagrin Falls, OH
Brian - Jefferson, OH
Overall good experience
Gabriel went above and beyond to try and help me.
Kathy - Avon Lake, OH
great customer service
Louis - Beachwood, OH
Cory was great - spent time to figure out and successfully solve our problem - very nice and professional
John - Kent, OH
Becky - Streetsboro, OH
Worked quick and did a great job
Great service and prompt
Cindy - Rock Creek, OH
This is the 3rd time!
Judith - Cleveland, OH
This is the 3rd time I have had to replace the lid on my Maytag washer and each time I have dealt with Fred's Appliance. I'm hoping I don't have to have the lid replaced again but if I do I know that I will have someone from a quality company taking care of me.
Job well done!
Margaret - Strongsville, OH
Corina was great! Had to wait for a part to be delivered, once it came, she came back out, with her trainee, and made the repair in minutes!
Tammy - Middlefield, OH
Great service person
Annnette - Euclid, OH
Service was great. My only wish is that Weekend appointments were available. I had to leave work twice to accommodate availabilty
Response from Fred's Appliance Service:
Hello Annette, Thank you for sharing your experience with us! We have considered opening up our schedules to weekends many times as we know it can be challenging to find an opening Monday-Friday. However, we value our weekends off so that our employees can spend time with their family and friends! We are so happy to hear that we were able to provide you with great service! Have a great week, The Fred's Team
Quick and professional.
David - Mantua, OH
Jason showed up on time and was done quickly..
Jennifer - Mentor, OH
Great Service, David was very professional and kind. Excellent employee!!!
Don - Parma, OH
I thought David was great. He was very kind as well as professional. He did a wonderful job!!
Great service! Respond time Great!
Shelly - Geneva, OH
Takao - Shaker Heights, OH
Due to a deliberate mishandling of my appointment (Whirlpool set it at the morning instead of the afternoon I asked, they gave the Fred's the wrong phone number, no email address, etc) by Whirlpool, the first appointment was messed up. The girl (by the name of Marny, Matty or something) on the Fred's team was very rude in handling this missed and messed-up appointment. She refused to set the re-appointment for the afternoon. She coldly said I had to call the Fred's on the previous day of the appointment to find out which time slot (morning or afternoon) I will be getting. By email message I received in the afternoon of the previous day, and found out the appointment was set for the afternoon. When I called the Fred's team to confirm this afternoon appointment, the girl sounded extremely sweet. I think she was sweet because she wanted a good review from me.
Response from Fred's Appliance Service:
Hello Takao, Thank you for sharing your experience with us! I do see that we were unable to reach you with the information provided by Whirlpool. Unfortunately, we were not able to verify the details of the appointment so we did cancel. We apologize for the miscommunication! We are glad to hear that your technician was able to assist you with your dishwasher. Thank you! The Fred's Team
The Usual Excellent Service
Bruce - Chagrin Falls, OH
Wouldn't have anyone else service our appliances. Brian was polite, professional, and friendly. Accomplished repair without any problems. A pleasure having him in our home.
Camilla - Cleveland, OH
He was great he informed me about a lot of things about the washing machine that I didn't know he was on time no problem
Ellen - Beachwood, OH
Fred's serviceman was efficient, courteous and knowledgeable. He repaired my dryer and nowt runs better than ever.
Carol - Willoughby Hills, OH
Our technician, Joe, gave us great service and customer service (I had Maddie twice) was very good and helpful.
Kathleen - Solon, OH
Brian serviced our dryer which was making a loud noise. He quickly assessed what was wrong, showed us the malfunctioning part and installed the new system.
Courtney - Bay Village, OH
So friendly, prompt, quick. Great quality service. I would use her again and again for our appliance warranty needs!
Jacquinnlyn - Warrensville Heights, OH
Friendly and professional
Daryl - Broadview Heights, OH
Corina arrive to replace a defective door on my new Whirlpool fridge. She did an excellent job taking great care to ensure the new door wasn't damage, worked properly, and that the fridge was level to my satisfaction. She answered all my questions and demonstrated things like replacing the water filter. I would highly recommend Freds for any future appliance repairs.
Brad - Madison, OH
Ashley - Lorain, OH
Best service considering what he had to work with
Donnie - Conneaut, OH
Joe provided good information regarding the cost of repair work needed, however, we decided to use our funds to purchase a new unit, (not Whirlpool) because this was the 2nd repair needed in only 8 years.
Shirley - Grafton, OH
We were pleased with the promptness in getting an appointment and the serviceman was prompt and took care of the problem. Would refer you to our friends.
Very good service
Gabriella - Willowick, OH
Great service by Corina, great knowledge!
Lisa - Strongsville, OH
Corina is so thorough and professional. Feel very comfortable with her knowledge. You are lucky to have her on your team. Would give her 5 stars but it is not fixed yet waiting on part. 🙂
Jeff - Conneaut, OH
Kevin - Oberlin, OH
The service repair man was great he found the problem right away and corrected it which was just Styrofoam hitting the agitator of our washing machine but it was making a loud or clicking noise he took it out and everything is fine.
Debbie - Madison, OH
Great Service. Nice honest service man. Jeff was great.
Sarah - Mentor, OH
He was on time, and very friendly. I would recommend them to anyone.
David - Broadview Heights, OH
Corey was excellent and knowledgeable. He was extremely personable and professional
Friendly & Professional
Sandy - Chagrin Falls, OH
Brian was kind, courteous & professional. I had to leave before he was finished but my son chatted with him and had only positive things to say about him. I appreciated being able to track his schedule & the constant update by the app & the phone call. Would highly recommend!!!
Michelle - Kirtland, OH
Kimberly - Avon Lake, OH
Thank you for the great service and the knowledge that you shared with me to be be informed! I was only disappointed with how many days I had to wait for a service person to come out, but other than that great service! Thanks!
Loselei - Cleveland, OH
Lynda - Westlake, OH
Corey was great!
Susan - Eastlake, OH
Knowledgeable, Courteous, Professional
Susan - Mantua, OH
He was very helpful and informative. Very friendly. Thank you
Kathy - Jefferson, OH
Gregory - Elyria, OH
Excellent Service Again!
Carol - Willoughby Hills, OH
Joe gives excellent service. He is very personable, efficient and does an excellent job. Fred's Appliance certainly knows how to train their people not only to do an excellent job, but to be very customer oriented.
Barbara - Bay Village, OH
Very happy with the service call. She was well informed and helpful
Jay - North Royalton, OH
My new Whirlpool dryer is not running sufficiently hot to dry clothes. Appointment was made through Whirlpool under warranty. Dan from Fred came on time and spend about 20 minutes. In the end, no problem was found. He explained the machine and its drying characteristics, along with several recommendations. I am satisfied and will live with the problem. I usually only give 4 stars since 5 would be perfect without room for improvement.
Great Job Dave
Robert - North Royalton, OH
Dave did an excellent job and deserves 5 stars. The experience leading up to a successful appointment wasn't smooth nor easy.
Matthew - Lorain, OH
Bobbi - Geneva, OH
I will call your company for any future problems and recommend you to family and friends
Irwin - South Euclid, OH
Jason is a very nice serviceman, would definitely recommend him.
Laura - Solon, OH
Brian was fantastic. Knowledgeable and explained everything to us. Great experience and will use Fred’s Appliance again if needed.
Maurita - Garfield Heights, OH
Rhonda - Rootstown, OH
Informative & friendly
Frances - Avon, OH
Carol - Olmsted Township, OH
Great service, tech was very friendly and knowledgeable
Very good service.
Karen - Perry, OH
Experience with service call
Maura - North Olmsted, OH
Friendly, professional representative. Service was great. Appointment was very timely.
Simply the Best
Emily - Newbury Township, OH
Great customer service , timely , efficient and friendly to the customer. Explains the repair , offered help for a replacement product , and made sure there was no other issues with the repair.
They fixed our dryer very quickly!
John - Olmsted Falls, OH
Good job! Liked that a picture was sent of Corina
Susan - Fairview Park, OH
Timely and courteous service people. A job well done.
Ion - Cleveland, OH
Very fast responsi to my concern , I have been scheduled in a very short time . Nice troubleshooting and fixed right away
Nate - Brooklyn Heights, OH
Thorough and timely.
Corey L is Awesome!
Jeff - Parma, OH
I specifically requested to have Corey L come to my home to do this repair. He is such a great person. He is very professional and makes repairs look so easy to do. I have great confidence in him and welcome him into my home. He represents Fred's Appliance and Whirlpool with outstanding customer service and you can tell that he takes pride in his work. I hope that you is rewarded for the excellent job that he does.
Great service & response time. Friendly technician.
Lynn - Lyndhurst, OH
Helpful, Knowledgeable, Courteous service
Eileen - Solon, OH
Great service and fair pricing
Frank - Elyria, OH
Dave - Painesville, OH
Coar - Cleveland, OH
It was great he was on time he did his job it was outstanding thank you
On time, very courteous,and professional.
Diana - North Olmsted, OH
Nice friendly young man. Kept me informed of what he was doing.
Rita - Middleburg Heights, OH
Dee - Grafton, OH
Quick and professional
Roger - Bedford Heights, OH
Donalene - Cleveland Heights, OH
Joe was knowledgeable about the problem. He was polite. He cleaned up what he had used. Great service!
Great service. Will never purchase Maytag again. Poor quality
Eric - Lorain, OH
Mary - Jefferson, OH
Patricia - Cleveland, OH
Customer service was amazing. Fast appointment and great technitions
Aaron - Kent, OH
Great warranty service
Lawrence - North Olmsted, OH
Maytag dryer service
JK - Brooklyn Heights, OH
Corey took the time to figure out the noise issues with the Maytag dryer which had been first serviced by another company but the unit still had issues. It is much quieter now. Thanks again.
Joe - Painesville, OH
Missy - Westlake, OH
Great service. Answered all of my questions and gave great product info
Wegie Mom - Willoughby Hills, OH
Always have great service from Fred's Appliance. Joe and all the other technicians we have dealt with are courteous and do everything they can to resolve your problem. I would highly recommend Fred's to all my family and friends.
Brian's a pro!!
Scott - Kent, OH
Carl - Strongsville, OH
Just told us to make sure freezer door is always closed tightly.
Deb - Sheffield, OH
Gabriel P was very pleasant and did his job quickly. However my appointment was to be between 2-5pm. At 4:30 I received a text that he was behind schedule which I appreciated but at 5:30 I tried contact Fred’s by text to ask if he was still coming but they were closed. Fifteen minutes later he called to tell me he was on his way. So even though he didn’t get here until way after 6 pm, I was glad he stuck with it and installed my new dryer drum. But I guess Fred’s appliance policy doesn’t take “junk” so I’m stuck getting rid of a dryer drum from a dryer 2 months old that I purchased at a “big box” store.
Response from Fred's Appliance Service:
Hi There Deb! Thanks so much for dropping us a line. We're very sorry Gabriel ran behind yesterday evening. Scheduling is by far the most challenging aspect of a field service company. There's lots and lots that can go wrong throughout that day that may prevent us from being on time that are beyond our immediate control. We're very sorry this happened to you, but we're glad Gabriel was able to make it! We also know that having some old parts after a repair can be a challenge. We do provide smaller vehicles to our team which helps keep costs down for our customers. In result, we're not always able to take away larger items. In our experience, your garbage team should have no issues hauling that drum away for you. If there happens to be any issues in doing so, please don't hesitate to contact our team, and we can come up with another plan. Thanks again for dropping us a line, and have a great day! -The Fred's Team
Timothy - Lorain, OH
Very nice and informative. He fixed my appliances in a timely manner, on top of being so late in evening. Excellent technician.
they can't seem to find what is the problem with my washer
Daria - Parma, OH
I have had 5 visits and no one can find out why my machine is not spinning out the cloths or why when I clean the machine the soap is still coming out the back. I have cleaned it 5 times in a row with no soap and the next load I wash the machine again and soap is coming out the back. I was told by one of the team that it was my problem and good luck.
Response from Fred's Appliance Service:
Hi Daria, Thank you for sharing your review with us! Washing machines can be picky about soap types and amounts. Our technicians were not able to find any issues with the way your machine is operating. This likely means the issues you are experiencing are with soap usage. We recommend following the instructions in the manual as well as running soap-free cycles to get rid of the extra suds. Thank you! The Fred's Team
Linda - Kent, OH
The repair person was here on time. Worked quickly and efficiently and did not leave a mess.
Great service, very polite and friendly service technician!
Carol - Strongsville, OH
Service was needed for a gas range which is under warranty. Received a quick appointment, and a part was delivered to my house prior to the day of service. Technician was very friendly, knowledgeable, and quick in fixing the problem. Experience really was hassle free!
REFRIGERATOR KITCHENAID KRMF706ESS00 "Cc: not cooling in ff sectionFound temps in ff at 50 degrees and freezer at 6 degrees. Ran test 4 in diagnostics. Found no stored error codes. Spoke with BJ, states with it being intermittently occurring issue that we can rule out a sealed system issue and that it sounds to be a control issue. Noticed these parts have already been changed. Called whirlpool tech line spoke with Leon stated to check resistance on thermistors at the control, and remove ff evap cover and run step 4 to check frost pattern and check to ensure 3 way valve is starving the ff section for cooling. He also stated because it is intermittent it’s going to be hard to find the issue. Pulled evap cover ran test 4. Spoke with RA he stated that the valve is fine. And to check the thermistors and harness. Checked the harness for ff evap Found harness from unit has corrosion inside the plug. Called whirlpool tech line spoke with Joel. Advised him of Of what was found he stated to clea
GAS RANGE MAYTAG MGR6600FZ0 Cc: clicking but won’t lightFound electrode burner up. Cleaned up electrode but it’s still dirty. Needs electrode; ordrng 1 WP9758079 (igntr-oven)
DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint door won’t stay closed and won’t complete cycle unless held close, door is popping open and barely has grab to shut, removed racks one at a time between closing door without change, removed door gasket door closed real tight with good grab with strike and latch, removed both springs, no difference, removed wheels to allow unit to level as counter height is low, closed better but not tight as it should, found sp W10914584B to replace upper tracks, called wpl tl, spoke with Adrian, tl agreed with diagnosis to replace tracks; ordrng 1 W11048934 (track LEFT) and 1 W11048936 (track RIGHT)"
RANGE WHIRLPOOL WFG505M0BW2 "Customer complaint of a dent on left side of unit, unit is under 30 cosmetic warranty, confirmed damage to side, unit needs left side panel; ordrng 1 W10816996 (panel-side)"
WALL OVEN WHIRLPOOL JJW3430WB00 "Customer complaint of stuck key error, confirmed, display reads f2e1 stuck key call for service and when canceled comes right back, cycling breaker did not resolve issue, unit needs console and main control; ordrng 1 W11087467 (console) and 1 WPW10292566 (cntrl-elec)"
DRYER GE DBVH512EF0WW Installed belt. Ran test cycle. Op test ok
REFRIGERATOR GE PGCS1RKZHSS "Customer complaint that unit does not make a lot of ice, found ice bin partially filled, temps are good water valve opens, fans are working, good frost pattern on evaporator, unit needs new ice maker ; ordrng 1 WR30X28693 (icemaker)"
WASHER MAYTAG MVWB765FW3 Cc: leaking water when unit is offFound water valve seeping. Needs water valve. Replaced water valve. Ran auto test and calibration. Op test ok; used 1 W11165546 (VALVE) from stock
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed im fan, op test good"
RANGE WHIRLPOOL KGCU467VSS02 Found back three burner sparking when turning range hood fan on and off check down stair on electric box to make sure range and hood not on the same circuit but they were on the same circuit Call whirlpool spoke to chris he said both unit should be on there own dedicated other wise that will happen circuit will need an electrician to take care of that issue
RANGE AMANA AGR6603SFW2 "Customer complaint there was a pop in the oven while it was not in use and hadn’t been used since dinner the night before this occurred and smoke was seen and smelt in oven around light so unit was unplugged, power to unit is good, plugged in unit, all components functioning as designed, unable to duplicate the problem, unit is operating as designed"
DRYER WHIRLPOOL WED4815EW1 Cc unit shuts off before clothes are dry and sometimes unit will start back up Found timer to be not functioning properly during an automatic timer selections unit will shut off and buzz at cool down Needs timer ; ordrng 1 WPW10185982 (timer)
RANGE MAYTAG MGR8800FB0 Cc: won’t bakeFound spark igniter disconnected. Reconnected. Tested multiple times. Op test ok
RANGE WHIRLPOOL WEE730H0DS0 Found errors code f8e0 slow speed fan when on preheat fan never turn on will need blower fan give customer and estimate they will think about it ; used 1 W11107275 (FAN-BLWR) from stock
WASHER MAYTAG MVWB765FW0 Cc: grinding/rubbing noiseCustomer stated it only happens when it has a load in it. suspension checked good. Found error codes f0e3(overload) and f0e5(off balance load. Advised customer on over loading unit. Found debris under the rotor. Ran auto test and calibration. Ran drain and spin. Could not duplicate issue. Op test ok
DRYER WHIRLPOOL WFW72HEDW0 "Cc unit is locked and has a cat litter rug inside Found unit locked with rug inside Was able to unlock unit went to run a drain test unit will not drain just hums Needs drain pump ; ordrng 1 WPW10605427 (pump-water5388), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
OTR MICROWAVE WHIRLPOOL WMH31017HS3 Cc: not heatingInstalled mag and diode. Ran test cycle. Op test ok
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found a pin valve explain customer that does valve are not recommended cause they get corrude over time and not allow enough pressure to come out took pictures of model
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Cc not draining. Found drain pump bad, also drain hose is clogged all the way up. Tried to pull out unit but wall trim is in front of it and will be damaged. Customer will have to pull out before we return. If not, will charge more labor to get unit out to reach drain pump in back.*** customer paid SVC. Do not order parts at this moment.; ordrng 1 807117001 (hose) and 1 A00126401 (pump assembly ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW5000DW2 Cc: knockingRan auto test and calibration. Ran drain and spin. Op test ok
REFRIGERATOR KITCHENAID KRFC704FSS00 "Customer complaint ff losing cooling, confirmed temps were 46 in ff, found ff evap frozen, steamed evap completely, replaced cover and control with parts sent following sp in notes"
RANGE WHIRLPOOL WFG320M0BW2 "Cc display changing by itself. Verified, whether you try to put on the time or go to bake/broil, control with start flashing and do whatever it wants. Ordering control.; ordrng 1 W11113908 (cntrl-elec)"
REFRIGERATOR MAYTAG MFI2569VEM1 "Customer complaint that ice maker is not working and unit is freezing in fresh food section , found no water entering ice maker , found service pointer addressing colder than normal temperature in fresh food section due to ice maker not receiving water, bypassed water filter, good flow, advised customer to replace water filter and monitor"
WASHER WHIRLPOOL DLW330RAW "Cc not working. Found belt broken. Will need belt. *** do not order part; ordrng 1 WP27001007 (belt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer complaint fridge is freezing items in deli drawer, temp was 32 in deli drawer and 38 on top, frz 0-2, temps are set at recommended, adjusted temp warmer three degrees, advised customer to to allow 24-48 hrs for temps to settle"
DRYER WHIRLPOOL WED7500GC0 "Customer complaint door pops open while drying, found catch wore out, replaced catch and strike, op test good"
REFRIGERATOR AMANA ART104TFDW00 Cc unit not cooling Found compressor not running Used compressor tool unit just hums Needs compressor and drier ; ordrng 1 WPW10507886 (compressor)
MICROWAVE WHIRLPOOL WMH53521HZ4 Called whirlpool tech line spoke with Robert. Advised him of the issue. He stated that if the unit will hold up a piece of paper and the vents are open there is not much we can do. He stated it is a 300 cfm motor. Op test ok
REFRIGERATOR KITCHENAID KSSS42QMW01
DISHWASHER KITCHENAID KUDS30IXBL7 W10756177B Service pointer. S23010 covers part and labor for adjuster kit. Unit fits in between model and serial range. Ordering kit.; ordrng 1 W10712394 (adjuster KIT)
REFRIGERATOR KITCHENAID KFIS29BBWH02 The drain tube assembly in the rear was plugged. Cleaned the drain unit tested good
RANGE AMANA AGR6603SFB1 "Customer complaint that oven is still not doing anything, started bake for 359 degrees, bake burner lit, oven heated to 350 degrees, burner shut off and came back on, oven temperature at 357 degrees, unable to duplicate the problem , unit is operating as designed"
RANGE WHIRLPOOL WFG550S0HV1 "Cc smell of gas, bake not working. Checked power, correct voltage. Correct power going to DSI board. Unplugged and plugged back in. Checked electrode, not correct position, corrected and bake turns on every time, baking at 350, checks good. Op test ok."
DISHWASHER WHIRLPOOL WDT710PAYM5 The heating element will not turn on through diagnostics anymore needs a new control; ordrng 1 W10597041 (cntrl-elec) and 1 WP661566 (thermostat)
REFRIGERATOR KITCHENAID KSSS42QMW01 "Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28”vac w/ pump, watched, good, charged 7.5oz r134a, optest ng. Called BJ the low side goes into a 30” vacuum. Unit equalized after 10min. Swept charged the unit. Recharged system low side went into a vacuum. Partial restriction at the cap. Called t/l Dave to replace the heat exchanger will need to drill a hole in the freezer liner. Recovered refrigerant, replaced the exchanger and drier, pulled 28”vac w/ pump, watched, good, charged 7.5oz r134a, unit cooling, pressures good, op test ok"
WASHER WHIRLPOOL NTW4605EW0 This time when I ran the calibration test I saw the lock flickering on and off and replace the latch form truck stock unit tested good; used 1 W11307244 (DOOR LOCK) from stock
DRYER AMANA NED4655EW1 "Cc long drying time. Took off vent to back on unit, showed customer temp on high, cycled all the way up to 210* off and on. Let cycle a couple times through and showed customer. Unit is good. Vent could be clogged or clothes are wetter than normal. Corporate building so vent runs to top of roof. Unit good. Op test ok"
RANGE KITCHENAID KFEG500EBS2 Replaced element and switch Ran burner test OP TEST OK
RANGE WHIRLPOOL WEG750H0HZ0 "Correct power. Replaced parts, tested. Bake at 350*. Good. Op test ok"
REFRIGERATOR KITCHENAID KRFC704FBS00 "Found freezer evaporator frozen steam out completely check thermister and force into defrost pass replacing control,opt test ok"
DISHWASHER KITCHENAID KDTE254ESS2 Cc rack adjuster broken Found front clip broken on left adjuster Needs adjuster kit ; ordrng 1 WPW10546503 (adjuster)
DRYER GE GTD33EASK0WW Installed belt abs bearing top Ran test cycle OP TEST OK
REFRIGERATOR KITCHENAID KRMF706ESS01 "CC that the u it is not cooling and there is condensation around the ice maker seal. Checked temp setting 33* ff and -3 Fz. Ff 55* Fz 10*. Ran step 4 frost patterns, good on both evap. Checked the heater in the ice box 13 dc. Volts. Will need a main control and ui. ; ordrng 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)"
MICROWAVE KITCHENAID KMHS120ESS0 "Customer said microwave sometimes will say door were open when door was close switches were bad replace new update interlock switch and when install microwave did not turn back on found microwave fuse open replace from truck stock opt test ok ; used 1 W10138793 (FUSE, MICROWAVE), and 1 W11244490 (INTERLOCK SW KIT ) from stock"
WASHER AMANA NTW4516FW3 Installed new part unit op tested good
DRYER WHIRLPOOL WED7400XW0 "Installed new element, found idler pulley seized, installed dryer repair kit, op test good; used 1 4392067 (DRYER REPAIR KIT) from stock"
COOKTOP GAS KITCHENAID KCGD500GSS00 "Customer complaint that flames are too high, adjusted flame size, op test good"
REFRIGERATOR KITCHENAID KBFS20ETSS01 Cc unit had frost build up in freezer and thought ice maker caused it At arrival there was no frost or ice build up in freezer Ran test harvest on ice maker OP TEST OK Advised that something may have kept the door open and to watch and use as normal
DISHWASHER/B-IN WHIRLPOOL KUDS30IXWH4 Installed new part unit op tested good
REFRIGERATOR KITCHENAID KRFC302ESS00 Installed switch and cover Ran about 2 gallons OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER KITCHENAID KDTE254ESS Installed new part unit op tested good
DISHWASHER MAYTAG MDB7749SBM1 "Installed new control,op test good"
WASHER WHIRLPOOL WFW5620HW0 Installed ui. Ran quick test. Op test ok
DISHWASHER KITCHENAID KDTE104ESS2 "Pump stay humming not want to start,giving customer estimate they will not fix"
REFRIGERATOR KITCHENAID KRFC300EBL01 "Customer complaint that unit is not staying cold enough, fresh food section temperature at 41 degrees, freezer section temperature at 8 degrees, good frost pattern on evaporator, evaporator fan is running, condenser fan and compressor are running, unit is operating as designed"
COOK TOP WHIRLPOOL KGCP462KSS0 "Cc unit center burner not workingCustomer moved in 2 weeks ago, said he can’t get the center burner to lightRan ignition test, ignitor glows and gas valves opened. Op test good. Customer did not realize center burner was grill using glow bar. He thought it was a spark type."
RANGE WHIRLPOOL WOD93EC0AS01 "Replaced parts, tested op test ok."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cc unit still freezing food Found unit to be temping at 36-40 degrees in upper portion and 32-34 in drawers Tested thermistor they are within range Called whirlpool they are showing PEX (product exchange ) and advised not to make any repairs
WASHER WHIRLPOOL MVWX655DW1 Cc unit will not unlock Found lid lock damaged Replaced using truck stock Ran test cycle OP TEST OK Customer called and got a dispatch, used 1 W10838613 (LATCH) from stock
RANGE WHIRLPOOL WFG320M0BB0 "Customer complaint that unit is not heating, started bake for 350 degrees, burner did not light, igniter is weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
RANGE MAYTAG MET8720DS03 "Customer complaint that display is blank until unit is used then a clicking starts, found power cord burned/ melted, terminal block is good, customer needs new power cord"
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Installed ui and water valve. Op test ok
RANGE FRIGIDAIRE FGF352SBDA Cust complaint that she smelled gas even when range was not working. Used bubbles and found a small leak at where the gas line connects to the supply line. Tightened and retested. No leak found. Range is a older model and customer lights burners with a lighter.After tightening connection no leaks found. Op test good
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Cc unit not coolingChecked temps in freezer, reading 32. Ff reading 42. Pulled evap cover, found ice ball on cap tube. Unit has refrigerant leak, needs sealed system repair. ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
REFRIGERATOR KITCHENAID KRFC300ESS01 "Replace damper control ,opt test ok"
WALL OVEN WHIRLPOOL RBD305PDS15 Cc: upper oven won’t bakeFound relay on control burned up. Needs control. Control shows no longer available.
WASHER WHIRLPOOL WTW5000DW3 "Cc unit went off balance, fell off blocks then wouldn’t spin Checked under unit, found belt pulley nut had fallen off, evidence of it being loose beforehand. Applied loctite and reattached. Ran auto test and calibration. Op test good."
BUILT IN FRIDGE GE ZISB420DMA "Customer complaint unit freezing things in fresh food area. Found temp at 26 deg. Found old style thermisters. Needs thermisters and main bd. ; ordrng 1 WR55X11130 (MAIN BD ) and 3 WR55X10025 (sensor,temp ff)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED8300SW1 "Cc unit codes f01 and f22, then stoped working. Ran diagnostics, confirmed f01 for primary control failure and f22 for thermistor exhaust open. Unit does not start cycle. Unit needs control board. Customer not repairing at this time, estimate only."
DISHWASHER KITCHENAID KDTM354DSS5 Check volt on outlet 120 on botton no voltage on top something wrong with outlet show customer and advise him to get it fixed also told him each unit should be on its own dedicated circuit check voltage on control 123 replace panel opt test ok
RANGE WHIRLPOOL WFG505M0BS3 Cc unit control meltedConfirmed front face of control/timer melted. Unit needs timer control. Customer called wp and said he was able to receive a full auth for repair. Ordering control.; ordrng 1 W11126814 (cntrl-elec)
RANGE WHIRLPOOL WFE550S0HZ1 Replace hinge opt test ok
WALL OVEN KITCHENAID KODE500ESS04 Replaced the upper glass door and the lower hinge. Optest ok. Unit is not installed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace dispenser,opt test ok"
WASHER WHIRLPOOL WFW8740DW0 Installed pump Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE FRIGIDAIRE FGF337BCE "Cc unit codes f1 when using oven Ran bake test to 400 degrees, let cycle several times, can hear bake relay arcing. Oven temps also not reading correctly based on set point. Oven reading dropping to 350 degrees without control reactivating to reheat. Unit needs control and temp probe. Customer paid service, said he will call office later today to pay balance for repair. Tentative schedule for 11-14 ; ordrng 1 316217008 (TEMP PROBE 2119) and 1 5304518661 (CLOCK7289), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDT720PADM2 "Cc unit not drying dishesRan diagnostics, found codes f7e1 for no heat, f9e1 for diverted can’t find position. Ran diagnostics test to end, hater did not activate. Checked heater resistance, heater element open. Unit needs heater element.; ordrng 1 W10518394 (heater4342), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Installed new shelves, op test good"
DRYER MAYTAG MGDC300XW0 "Installed new timer, op test good"
REFRIGERATOR MAYTAG MFI2569VEW "Icemaker sent out was wrong part, the back end that the water dispenses into is too low and will leak. Looked and found correct one. Ordering icemaker ; ordrng 1 WPW10300024 (icemaker)"
DRYER WHIRLPOOL WED8000DW4 Replace control and control panel opt teet ok
KITCHEN WHIRLPOOL WDF560SAFM2 No parts were needed when calibration cycle turn the heating element back on unit tested good
RANGE WHIRLPOOL WOD77EC0HV01 Installed new part unit op tested good
REFRIGERATOR MAYTAG MBL2256KES3 Cc unit door not closingConfirmed ff door not closing due to bottom of liner contacting bottom on cavity. Installed Customer supplied a lower hinge receiver. Adjusted upper hinge. Door close is good. Op test good.
WASHER MAYTAG MVWX655DW0 "Agitator metal splines are stripped. Agitator needs replaced; ordrng 1 W10902814 (washplate), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KDFE104DBL5 Installed new part unit op tested good
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Put new valve in, still not working. Found water is getting into unit but will not go pass the filter head into the valves. 120 coming into valves from board. Pushed water dispenser with valves unplugged from line and no water is coming at all. Checked to make sure water is turned on from house, it is. Ordering reservoir.*** customer calling whirlpool. Told him to let us know what’s going on and we will go from there on returning.; ordrng 1 W11346622 (RESERVOIR )"
DRYER WHIRLPOOL WED7000DW2 I found eight acorns in the blower fan. I have the parts with me
WASHER WHIRLPOOL MVWB865GW0 Cold water valve failed and installed new part unit tested good
DRYER MAYTAG MED5620TQ0 Unit is 11 years old motor won’t turn on heavy load but it will turn on light load also belt is wearing tearing gave customer and estimate they will not repair
DRYER WHIRLPOOL WGD4815EW2 "Cc unit not dryingCustomer stated she used it once and now it’s not heatingChecked gas in, good gas pressure to valve. Checked voltage to ignitor and coils. Good voltage at 122v. Unit needs gas coils.; ordrng 1 WPW10328463 (coil-valve)"
WASHER AMANA NTW4516FW3 The unit has a flood error code main control has failed needs replaced; ordrng 1 W11170317 (cntrl-elec)
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Installed new drain hose, op test good"
WASHER WHIRLPOOL WTW4816FW2 Cc unit not washing Found cold water not entering Replaced water valve from truck stock Ran test cycle and calibration OP TEST OK ; used 1 W11038711 (
DISHWASHER MAYTAG MDB8989SHZ0 cc dispenser broken Found the open button on dispenser missing Replaced dispenser OP TEST OK
OTR MICROWAVE WHIRLPOOL WMH32519HV3 Found clock was set for energy savings which turn the display off after a period of inactivity. Reset clock for the display to be on all the time. Op test good
DRYER MAYTAG MGDB765FW0 "Replaced parts, tested, op test ok"
WASHER MAYTAG MVWB765FW1 "CC that there is a loud noise in a spin cycle. Found the bearings are worn. Will need a gearcase. Replaced the gearcase from t/s. Ran a calibration and a drain and spin. Optest ok. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 W10811956 (CABRIO GEARCASE 26235) from stock"
RANGE KENMORE 790.4200361 "Cc: intermittent error message(err) keeps popping up, connect fan has a knockRan test bake to 350 degrees, unit preheated. Called Frigidaire tech line, advised of the issue. He states that the err error only occurs when the oven is changed knob is changed to a different setting without shutting the oven off first. Told him customer states it happens even if they are not in the room. He said it would display a error code not just the err. He states it is impossible for the err to show up without changing the knob. advised customer he stated they may change it and not realize before they walk away. Needs convect fan motor, and blade.Will need a second man to remove unit. Customer has home warranty. Warranty company has to see if repair can be approved. Saved as estimate."
WASHER WHIRLPOOL WTW8500BW0 "Installed new bearings, op test good"
WASHER WHIRLPOOL WTW4955HW1 "Cc unit loud/bouncing. Off balance error. Tested out suspension and they are good. Ran service test, all components working and Normal sounds. Took off top, checked suspensions again, good. Put 3 bath towels in unit on rinse and spin. Showed customer normal sounds. Also told customer that if a load is in and clothes bind together and get tangled up to one side. That could also be throwing the unit off balance. Unit is leveled. Checked owners manual for loading it needed, do not back down clothes. Also found drain hose hitting wall. Op test ok."
WASHER MAYTAG MVWB835DW1 Cc unit leaking Found water valve seeping Replaced using truck stock OP TEST OK Advised customer to replace hot water hose due to it leaking at the back of the machine and rusted pretty bad ; used 1 W11165546 (VALVE7988) from stock
REFRIGERATOR WHIRLPOOL WRT314TFDW00 CC that the unit is not cooling. Fz 3* ff 45*. Checked the evap good frost pattern. Advised cust to put water jugs into the ff section to fill the ff section. Called SM to explain better why this is needed to be done. Optest ok.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 CC that there is frost in the freezer. Checked the gasket found the bottom of the gasket not touching the frame. Steamed gasket out. Used Vaseline around the gaskets. Optest ok.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc some food freezing on left side of FF section. Temp in FF 39*, Fz temp 1* Checked service test and showed all thermistors passing. Checked damper, good. Turned unit to basic 8 hour defrost. Thermostat in FF was out of place, corrected. Gaskets look good. Set Fz temp up degree higher. Op test ok"
DRYER WHIRLPOOL MEDX655DW1 "Cc burning order. Took apart unit, didn’t see any clothing or excess lint anywhere. Checked blower wheel, good. Ran on all temp cycles, and everything cycled up and cycled off as normal. Ran unit while back vent was off and checked heater element and everything checks normal. Lint trap was clean. Op test ok."
RANGE WHIRLPOOL WFC150M0EW3 "Installed new control, op test good"
WASHER WHIRLPOOL WTW7300DW1 "Customer complaint that lid does not lock, found lid split in back causing it to not be able to close properly, unit needs new lid, customer has extended warranty From hhgregg, customer had to call whirlpool since hhgregg is out of business , customer will have to call whirlpool again; ordrng 1 W11101059 (lid), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KDTE334GBS0 Replaced the dispenser. Ran a calibration. Optest ok.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc: not making iceFound temps in ff at 46 degrees and freezer at 20 degrees. Found no stored error codes on ice maker or unit. Found compressor loud. Needs ff evap, compressor and drierParts show under a 5 year parts and labor warranty.; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint that the trim around door glass is coming off, confirmed, glue has failed leaving sharp edge exposed, unit needs new outer door glass; ordrng 1 W11249559 (glass-door)"
WASHER WHIRLPOOL WTW8500DC5 Cc unit is loud when spinning Found gearcase to be loud Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10811956 (CABRIO GEARCASE) from stock
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Icemaker nonstick coating is starting to deteriorate the emitter and receiver are faulty needs replaced ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 WPW10251076 (icemaker)
WASHER AMANA NTW4516FW1 Installed gearcase and splutch Ran auto test and calibration OP TEST OK
RANGE GE PGB995DET2BB Replaced part. Tested at 350*. Unit cycled on and off. Op test ok
WASHER MAYTAG MVWX655DW1 Upon arrival unit in a continuous drain mode.. let unit complete cycle and stop. Ran diagnostics and was getting one error code f8e1 long fill no fill. After allowing unit to stop all functions wete normal. Ran service cycle and unit passed. Cleared error codes for any further repairs Unit op test good (customer well ran dry previously)
WASHER WHIRLPOOL WFW94HEAW2 "Cc: continuously drainingFound error codes f3e1(water level system error) f5e4(door not opened between cycles) f5e2(door lock error) f8e1(no water entering or pressure issue). Checked connections. Cleared error codes, ran quick test. Tested power to pressure sensor. Found pressure sensor receiving 5vdc. Found pressure hose clear of debris or suds. Ran quick cycle. Functioning as designed. Op test ok"
WASHER KENMORE 110.2130201 "Cc: won’t drain or spin, leakingFound error code f7e1(basket speed fault). Ran tach test. Tested good. Ran auto test. Found bearings extremely loud. Unit ran through all cycles. Could not duplicate issue. Needs gear case.Customer does not want to repair at this time"
REFRIGERATOR WHIRLPOOL WRF560SMYB05 "Cc: freezing up in the bottom of freezer, rear vent freezing up, and ice maker not workingFound ice buildup on the freezer floor, found frost starting to build up on the vent for evap fan. Installed drain tube and steamed out ice. Ice maker cycled as designed. Found evap fan has some shaft Play. Needs evap fan. Customer does not want to repair the evap fan at this time."
REFRIGERATOR WHIRLPOOL WRF555SDHV CC that there is frost I. The freezer. The gasket sent is the wrong color. Steamed out the gasket. Used Vaseline around the gaskets. Optest ok.
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Installed control and ui. Programmed unit. Op test ok
WASHER WHIRLPOOL WTW4816FW2 "Installed new parts unit did not test well I started checking the wiring harness I found a broken wire at the capacitor. The wire was not obviously broken it was broken inside the wire shield about a half an inch up I splice the wires back together unit tested good. Machine needs a whole wiring harness; ordrng 1 W10903238 (HARNESS ), used 1 W10913953 (ACTUATOR) from stock"
REFRIGERATOR KITCHENAID KSC24C8EYY02 CC that the freezer does not cool. Ff 45* ff 42*. Checked ff and Fz evap partial frost patterns. Ran step 4. 3 way valve opened. Will need a new ff evap. Parts are covered under warranty.
WASHER MAYTAG MVWX655DW1 "Cc noise and not draining. Found drain pump not working, debris caught inside and not allowing blades to move. Replaced from t/s. Tested. Calibration. Op test ok; used 1 W10876600 (PUMP-WATER) from stock"
WASHER MAYTAG MHW5630HW0 Customer complaint unit gets to about 1 min left then continues to spin for a long time afterwards. Customer said they experienced a error but don’t remember what it was. Ran diagnostics no errors listed. Called techline and discussed usage with customer and techline. All service checks i did with techline were good. Ran the service cycle (about 8 min per techline ). Found unit is plugged into a gfi that is also suppling power to customer sump pump. Advised customer thru techline unit should be on a propery grounded polarized outlet dedicated to the washer. Coukd not duplicate isdue. Customer to monitor and get error listed if it happens again
WASHER MAYTAG MVWC7ESWW0 I found the unit not spinning or agitating it sounded like the motor was trying to work I found a broken wire at the clip I was able to temporarily splice the wire together to see if it would work and it did.
DISHWASHER GE GDT580SSF8SS Found no response from touchpad. Called techline and talked to Tracy. Found unit in a electronic shut down. Procedure is hold select cycle and start for 5 sec. then after all lights except lick light goes off hold cycle select for 5 sec till you hear a beep then press any button to reset. This is a built in protective device on the bd
REFRIGERATOR MAYTAG MFF2558DEM00 Cc unit not making ice and top of door gasket ripped Found ice maker in the off position Turned back on unit harvested and water filled Needs door gasket ; ordrng 1 W10830162 (gasket-fip)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc dispense dripping occasionallyChecked hinge connector, checked connections on back on unit. Found copper line coming up from floor with a kink in it, straightened out. Replaced water valve with customer supplied. Ran dispense test, watched dispense for 5 min, no drips present. Op test good."
REFRIGERATOR WHIRLPOOL WRS312SNHW00 "Customer complaint that unit is squeaking, wheels are slightly creepy when doors are opened and closed, lubed wheels, op test good"
WASHER WHIRLPOOL WFW75HEFW0 "Cust showed pop, sent pic. CC that the unit will not unlock. Ran diag F3e1 WATER LEVEL SYSTEM ERROR F8e1 NO WATER DETECTED ENTERING WASHER OR WATER LEVEL SENSOR TRIP NOT DETECTED. Checked drain pump, clear. Checked the pressure hose, good. Ran a CO test. Started a quick cycle. Advised cust to use 1-2 tablespoons of he detergent. Optest ok."
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc when she gets ice she finds brown oil inside of door Removed auger motor found same residue on the bot or of motor Needs auger motor shaft and plate ; ordrng 1 W10822606 (motor) and 1 W11347435 (PLATE ) and 1 WPW10347114 (shaft)
RANGE KITCHENAID KFGD500ESS00 Did not find any issue when check temp it read 365 and 355 and on cast IRon handle was 350 show customer how to calibrate temp opt test ok
WALL OVEN JENN-AIR JJW2827IM00 Installed upper and lower control board and UI board Ran several test bakes with meat probe unit is functioning properly at this time
REFRIGERATOR GE GSS25JERFCC "Found unit not defrosting. Found heater open Needs replaced. ; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE KITCHENAID KGRS202BSS0 Replaced the harness and igniter. Optest ok.
WASHER AMANA NTW4516FW3 "Found washer washing when arrive press cancel and drain all water out then ran diagnostic found error code f0e2 over suds advise customer not to use a full cup of detergent and f0e5 off balance load advise customer what to do on that situation,opt test ok"
DRYER AMANA NED4655EW1 "Customer complaint that unit is not heating, confirmed, found element and thermal cut off open, new element and thermal cut off, op test good ; used 1 279816 (CUTOFF), and 1 279838 (ELEMENT) from stock"
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 "Cc: not coolingFound ff section at 58 degrees. Found freezer at 12 degrees. Rear wall of freezer completely frosted over and evap fan sounds like it is hitting ice. Pulled evap cover found evap completely frosted over. Entered manual defrost. Unit is defrosting, heater pulling 380 watts. Cleared frost build up. Needs control. ; ordrng 1 5303918686 (control and housin)"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc no ice. Found water line going to icemaker had ice in it. Melted out. Went through test mode, icemaker cycled and called for water. Op test ok"
WASHER MAYTAG MVWX700XW2 "Cc wet clothes at end of cycle. F7E1 basket speed fault. Basket will not spin at all. Took off tub ring, nothing on sides. Looked underneath and oil/grease from gear case is on all the lower components of unit. Got basket free, loud grinding noise and still not turning complete 360. With all the grease on the components and the shape of the machine, I told customer probably not worth fixing. do not order parts; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 W11239857 (belt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KDTE334DWH0 "Cc unit shutting down after starting cycleRan diagnostics found code 8-4 for drain motor electrical problem. Ran diagnostics cycle. Code 8-4 at end unit did not drain completely. Drain cycles intermittent. Checked resistance on drain motor, good at 93 ohms on all pins. Unit needs control. Customer not repairing at this time, estimate only."
WASHER WHIRLPOOL WTW8500DC0 "Customer complaint that unit is flashing f6e3 error, confirmed, unit is flashing f6e3(acu cannot year user interface) error code, unit needs new control and user interface, customer does not want repair at this time ; ordrng 1 W10812418 (cntrl-elec) and 1 W10838672 (console), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL NTW4516FW3 The cold water valve was off. Unit op tested good. I have the part
REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 The Icemaker where the water fills into the unit was frozen I removed the ice unit tested good
REFRIGERATOR FRIGIDAIRE FFTR1814TW Installed the tape unit op tested good. Customers frustrated that the repair for the cracked Weiner is a piece of white tape
REFRIGERATOR WHIRLPOOL ED5JHEXTQ00 Installed switch bracket and lever spring clip. Dispense test good.