Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of North Ridgeville, OH

Great Service, Very informative




Review of Fred's Appliance Service

Gabriel was very helpful and informative when he inspected my washing machine. Very Professional


Map of Lakewood, OH

Fred’s is amazing




Review of Fred's Appliance Service

Corey came back several times and I believe the issue was finally figured out. So far the repair has been a success. Fred’s is quick to get parts to your door and a repairman to install them. We had an odd thing going on in our new dryer and even though it took a few times Corey was determined to figure things out. I recommend Fred’s highly and give Corey the highest rating for his determination, professionalism and kindness.


Response from Fred's Appliance Service:

Hi Seph! Thank you so much for sharing your feedback. We do apologize for the multiple trips to your home, but so glad to hear that Corey remained determined and was professional during the repair. We hope everything continues to runs smoothly with your dryer. If you do have any additional questions about your repair let us know. Thanks again! The Fred's Team


Map of Brook Park, OH

Lynn




Review of Fred's Appliance Service

Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!


Response from Fred's Appliance Service:

Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team


Map of Brooklyn, OH

good service fair price




Review of Fred's Appliance Service


Map of Shaker Heights, OH

Fred’s Appliance Best in CLE




Review of Fred's Appliance Service

We have used Fred’s a number of times. They are professional and timely. Simply the best the CLE has to offer.


Map of Broadview Heights, OH

absolutely nothing fixed




Review of Fred's Appliance Service

When he arrived he listened to me for about 10 seconds. Was pleasant but ultimately only changed one ridiculous setting thereby accomplishing absolutely nothing. Uninformed. Still now everything in my refrigerator is constantly freezing causing me to throw food away in this time of crisis. Disappointed yet again by ineptitude.


Response from Fred's Appliance Service:

Hi Jill! Thanks for sharing your experience with us. We are sorry to hear that this issue has still not been resolved with your refrigerator. We do see a return visit scheduled for 3/30/20 to get this resolved for you. If you have any questions along the way we are here to help. Thank you! -The Fred's Team


Map of Chagrin Falls, OH

Renee




Review of Fred's Appliance Service

Dan and the young man with him were very professional and kind.


Map of Cleveland, OH

Above average.




Review of Fred's Appliance Service

Very nice


Map of Streetsboro, OH

Awesome. Had the parts on his truck




Review of Fred's Appliance Service

Very skilled an knowledgeable


Map of North Ridgeville, OH

gabriel was a pleasure to have in my home




Review of Fred's Appliance Service


Quick response




Review of Fred's Appliance Service


Very happy and satisfied!




Review of Fred's Appliance Service

A wonderful experience with your company. Thank you. Our service man David was exceptional. Smart, friendly and kind. Did a superior job.


Dryer serviced




Review of Fred's Appliance Service

David is GREAT!!!!


Good




Review of Fred's Appliance Service


Fast and Effective




Review of Fred's Appliance Service

Tech knew his stuff, easy experience


Excellent!




Review of Fred's Appliance Service

David was friendly, professional and had our oven fixed in no time! This was a warranty service but rest assured I will contact Fred's for any future repair needs. I was very impressed with the entire process and will also refer friends. Thank you so much and stay safe and healthy!


great and efficient service!




Review of Fred's Appliance Service

Joe was very thorough in helping us understand what happened and how to record the issue on my phone if it happens again. Would recommend him for professionalism and efficiency!


Alex




Review of Fred's Appliance Service

Excellent service as usual. I love working with your company. Prompt, proficient, and fair.


Easy and Professional!




Review of Fred's Appliance Service

Very receptive company. Appointment setting/confirmation was easy and thorough. The tech was punctual, friendly, helpful!


Great service




Review of Fred's Appliance Service

Fred’s is the best for appliance service.


Great Service




Review of Fred's Appliance Service


Thanks for the great service




Review of Fred's Appliance Service

Will choose you again


Great job, professional and courteous




Review of Fred's Appliance Service

An excellent job by Gabriel. I was also impressed by the commitment to safety during the COVID-19 outbreak; he called from the driveway and explained that upon entering, he would maintain 6 feet of space while working. Outstanding!


Great




Review of Fred's Appliance Service


Prompt effecient service




Review of Fred's Appliance Service

Corina was friendly and professional. So grateful she was able to come to my home to fix the dryer, especially during these difficult days!!!


Service call




Review of Fred's Appliance Service

Excellent service call


Good Service




Review of Fred's Appliance Service


Tom




Review of Fred's Appliance Service

Washer repair


Great service




Review of Fred's Appliance Service


Carolyn




Review of Fred's Appliance Service

Not good my machine still dies but work and ha making a loud sound


Response from Fred's Appliance Service:

Hi Carolyn, We are sorry to hear that you washing machine still isn't working. Someone from our team will be calling you shortly to get this taken care of! Thank you! The Fred's Team


Great




Review of Fred's Appliance Service

David was polite, professional and knowledgeable. He took of the problem quickly and efficiently. We would definitely recommend his service. Thank you again for getting our appointment in on Monday


Professional and knowledgeable




Review of Fred's Appliance Service

Professional


Very prompt and quickly solved the problem




Review of Fred's Appliance Service

Suggestion : with a new appliance teach the new owner how to set it up. It was foreign to me.


Response from Fred's Appliance Service:

Hi Mary! Thank you for your feedback. We are glad Jeff was able to explain the operations of your refrigerator and adjusted the settings for you. If you have any questions about your visit feel free to reach out. Thanks again and have a good day! -The Fred's Team.


Great Service




Review of Fred's Appliance Service

We had Jason from Fred’s Appliance and he is very knowledgeable about everything. We had him come out last year and requested him this year. He was very polite and could not ask for anyone better. Would recommend Fred’s appliance to anyone.


oven repair




Review of Fred's Appliance Service


Fred’s Appliance is a fantastic company; they were helpful every time I called them




Review of Fred's Appliance Service

Did a good job; arrived an hour ahead of window of time that I was given; fortunately, I was at home. The person doing the work was an apprentice with his mentor watching. Door appears to be working well. Thanks;


Response from Fred's Appliance Service:

Hi Martha, Thank you for taking the time to share your experience with us! Sometimes our technicians run early and we like to get the customer taken care of early if possible! If not, we are happy to wait for the timeframe. We are so glad to hear that the door is working well and that we were helpful each time you reached out! Thank you! The Fred's Team


great service, friendly tech.




Review of Fred's Appliance Service


Bruce




Review of Fred's Appliance Service

Great service and he was very helpful explaining our situation... very nice guy


Good Experience




Review of Fred's Appliance Service

Corina arrived on time, was friendly and knowledgeable. The price was fair. I will definitely call Fred's Appliance for future repairs.


Great service




Review of Fred's Appliance Service

I will use your services again and recommend to others.


Paul




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service

Dan was great very professional


A good job.




Review of Fred's Appliance Service

Everything fixed by a guy who knew what he was doing.


Fast and Great Service




Review of Fred's Appliance Service


Pricey!!!




Review of Fred's Appliance Service

Jason was timely and professional. I do feel the pricing was very high service fee $98 then labor costs $114 and parts $47. The tech was only here for 35 minutes. $274 in total. ☹️


Response from Fred's Appliance Service:

Hi Kelly! Thanks for sharing your feedback. We frequently re-evaluate our pricing structure to ensure it is within industry standards and allows us to provide excellent service. We are glad Jason was timely and able to repair your dryer on the first trip. We do warranty our trip and diagnostic fee for 30 days. If you have any questions or concerns please feel free to reach out. Thanks again! -The Fred's Team


Stove burner




Review of Fred's Appliance Service

Jason was very efficient and pleasant. Would recommend 100%


wonderful experience




Review of Fred's Appliance Service

Joe was outstanding


Great service, Jason really knows his stuff!




Review of Fred's Appliance Service

the appointment was kept perfectly, Jason tested all aspects of my concerns re: washing machine. Thanks!


Great service




Review of Fred's Appliance Service

Gabriel was very knowledgeable, friendly, and professional. We will be using your services again!


Fast Service




Review of Fred's Appliance Service

Contacted then on Wednesday afternoon, they were here Thursday morning at 8 am. Technician was friendly and knowledgeable. Very good experience. Highly recommend.


Oven




Review of Fred's Appliance Service

Unfortunately this is the second repair on the control panel in the past 1and half years


Response from Fred's Appliance Service:

Hi Morley! Thanks for sharing your experience. We apologize that the error codes returned on your wall oven. It looks like Dan was able to get you all taken care of today. If you have any questions about your repair feel to reach out. Thanks for your feedback and have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

Very knowledgeable and valued me ad a customer.


Microwave Still Broke




Review of Fred's Appliance Service

The microwave is still broke


Response from Fred's Appliance Service:

Hi Steve, We are so sorry to hear that your unit isn't working. Please give us a call at 1-888-45-FREDS to schedule a service visit. Thank you! The Fred's Team


Icemaker




Review of Fred's Appliance Service

The service man, was quick to find the assumed problem with our ice maker. He told us to call if the problem continued.


The way service is supposed to be!




Review of Fred's Appliance Service


Miran




Review of Fred's Appliance Service

The repairman was professional and knowledgeable.


Excellent service




Review of Fred's Appliance Service


Great service by Gabriel




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Dave was very friendly & prompt. He fixed the problem quickly & was very professional.


Awesome service




Review of Fred's Appliance Service

The technicians were professional, friendly, and well prepared for visit. They provided an estimate and time frame so I could plan accordingly.


Thanks for response so quickly. It would have been hard not to have a dryer working




Review of Fred's Appliance Service


SUPER FANTASTIC




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Very good




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Brian is GREAT. Polite, left my place neat. Super informative.


Finally got to the issue




Review of Fred's Appliance Service

Third time is the charm , last tech finally exercised the ghost out of my machine.


Response from Fred's Appliance Service:

Hi Raymond, We are so happy to hear that we were able to get your unit up and running again! Please let us know if you have any troubles at 888-45-FREDS. Thank you! The Fred's Team


Great




Review of Fred's Appliance Service

Jeff did a spectacular job very professional considerate and efficient. Thank you for a job well done


Very professional and great service.




Review of Fred's Appliance Service

Repair man was thorough and arrived on time.


Jeff did a good job




Review of Fred's Appliance Service


Amazing service




Review of Fred's Appliance Service

Quick, efficient, and very knowledgeable with the issue. Not only did he fix it, but elaborated on ways to prevent it from happening in the future. I would definitely recommend. It was nice that the company sent out a familiar face since I’ve used this company to service other appliances at my home.


Great




Review of Fred's Appliance Service

Knowledgeable skilled complete information helpful suggestions couldn't have been better good communication by your phone personnel thank you


Great




Review of Fred's Appliance Service

We need to run the washer a few more times but i think you fixed it,The service and comunication was spot on thankyou


Great service




Review of Fred's Appliance Service


Gloria




Review of Fred's Appliance Service

As always Jeff M. did an outstanding job. He was my first experience with Fred’s service. His knowledge, professionalisms, and dedication is the main reason I am a repeat customer. He is also the reason I recommend Fred’s.


Great service and expertise.




Review of Fred's Appliance Service

Brian repaired a repair attempt by another vendor. We just now have the washer back in service after 35 days of two failed repairs and he being able to correctly and efficiently repair.


Great. Service mam




Review of Fred's Appliance Service


Very good




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

he was great. Fast, efficient and very courtious.


Great




Review of Fred's Appliance Service

He was thorough and honest. Arrived in a timely manner


Great service and nice guy ♥️




Review of Fred's Appliance Service

Fixed fast, a real joy of a person 🥰


Fast And Efficient Service!




Review of Fred's Appliance Service

Jason was professional, personable and helpful and efficient. Very happy with service!!!


Great job, the refrigerator is as good as new.




Review of Fred's Appliance Service


Quick diagnosis of problem




Review of Fred's Appliance Service

Jason was very professional and personable. Good service!


Outstanding Service




Review of Fred's Appliance Service

Gabriel was excellent. I will definitely use your services for future appliance issues. Thank you so much!


Great company all around




Review of Fred's Appliance Service

Our technician made sure the job was not only done timely but done right also.


Prompt, courteous with a sense of humor




Review of Fred's Appliance Service


Fred




Review of Fred's Appliance Service

Great service. Very friendly and professional.


Timely service




Review of Fred's Appliance Service

The service guy was timely but seemed to not want to answer my questions. I was concerned that he replaced the main board and not the panel. He took the panel with him after he told me previously that he would replace both. I was not completely satisfied


Response from Fred's Appliance Service:

Hello Pamelina, Thank you for taking the time to submit your review. We are happy to hear that your technician was timely. However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team


Solid service




Review of Fred's Appliance Service


Prompt, great service




Review of Fred's Appliance Service

Joe, the tech, did a great job. He was knowledgeable, personable, and polite.


Chris




Review of Fred's Appliance Service

Brian was great! On time, fast and efficient!!


washer inspection and repair




Review of Fred's Appliance Service

Punctual, efficient, educational


Marsha




Review of Fred's Appliance Service

Very good and knowledgeable.


Gabriel




Review of Fred's Appliance Service

Gabriel was on time, courteous and very knowledgeable. He was respectful of our homes cleanliness and took care of our washing machine issue very thoroughly.


Great service




Review of Fred's Appliance Service

Technician was very nice and explained my problem to me thoroughly.


Russ




Review of Fred's Appliance Service


Fred’s appliance great company




Review of Fred's Appliance Service

Friends is a great company. Have enjoyed their service a couple of times. Jeff arrived on time and did a super job.


Great Service




Review of Fred's Appliance Service

Great technician


Washer repair




Review of Fred's Appliance Service

Excellent, professional service


Crate service on time very pleasant man




Review of Fred's Appliance Service


Great service and very knowledgeable




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Johanns




Review of Fred's Appliance Service

Nice man, polite and hard worker. Fixed everything!


Great Service as Always




Review of Fred's Appliance Service

Gabriel is a consummate professional and a great representative of the efficient and quality work that we've always experienced with Fred's


Great service




Review of Fred's Appliance Service

Clean and efficient


Great Sevice




Review of Fred's Appliance Service

Nice, professional.


GREAT SERVICE




Review of Fred's Appliance Service


Great job!




Review of Fred's Appliance Service

Fixed a cracked hose on my water dispenser. Guy did a great job, would highly recommend this place.


Great and Quick service!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

I was so pleased with the good results getting my Washer back working.. after coming out the second time replacing parts that was sent to my home the following day ..and was able to track my worker , while I was at work myself.. These guys are awesome, they also called my phone to see if everything was completed to my satisfaction.


Ken




Review of Fred's Appliance Service

Quick very professional very happy.


Great first experience




Review of Fred's Appliance Service

Excellent service !


Great Service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Gabriel was courteous, knowledgeable and informative.


Great




Review of Fred's Appliance Service

Corey was very efficient and did a GREAT JOB! Would use this service again


Service




Review of Fred's Appliance Service


Maureen




Review of Fred's Appliance Service

Great and kind service


Great




Review of Fred's Appliance Service


2 year old Maytag would not spin




Review of Fred's Appliance Service

Was advised drive motor was warranty and balance of repairs will be $600 , so $150 more than a new replacement washer When it was actually a spluch issue and the replacement part was $9 off eBay and 15 min start to finish job Washer now spins properly , feel that I was being taken advantage of with the $600 repair estimate Still charged me $100 to try to rip me off


Response from Fred's Appliance Service:

Hi Arnie, Thank you for taking the time to share your experience. I connected with your technician and he stated that the motor was so hot that he could not hold his hand on it and the gearcase was extremely loud indicating worn gearcase bearings. We appreciate you sharing your review with us! Have a great weekend! The Fred's Team


Customer service horrible , technician great !




Review of Fred's Appliance Service

Dealing with the customer service people was horrible at best . After receiving a package at my home with no warning or scheduled appointment. One operator hanging up on me and the second trip to my home . I got my washing machine fixed . The tech that showed up was completely opposite. Kind helpful and knowledgeable.


Response from Fred's Appliance Service:

Hi Raymond! Thanks for sharing your experience. We apologize that your interactions with our office team were not in a positive light. We will be reviewing the chain of events and making changes in order to provide stellar customer service in the future. We are so glad that Art was able to resolve the issues with your washer. If you have any further questions or concerns please feel free to reach out. Have a good weekend! -The Fred's Team


Great service




Review of Fred's Appliance Service

Very professional


Great Service




Review of Fred's Appliance Service


Reassuring




Review of Fred's Appliance Service

I was led to believe (as result of contacting the manufacturer customer service and then talking with their safety dept) that I may have a serious issue and Jason was dispatched by that mfgr to assess my issue. Jason ran diagnostics, asked me many questions and was able to allay my concern and shared documentation in the service manual that backed up his conclusion.


gabriel p




Review of Fred's Appliance Service


GREAT SERVICE




Review of Fred's Appliance Service

SOLVED PROBLEM WITH NO ISSUES.


he did great




Review of Fred's Appliance Service


Andrea




Review of Fred's Appliance Service


Very good




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

He was fine. Thanks


Great




Review of Fred's Appliance Service

He did a good job thanks for asking


Great




Review of Fred's Appliance Service

Excellent. Very nice and professional


.




Review of Fred's Appliance Service


Nice job




Review of Fred's Appliance Service

Dan is a diligent hard working service man.


Great service and very timely




Review of Fred's Appliance Service

Gabriel was great to work with. He is very knowledgeable and explained the problem in a way that we could understand. Fred’s appliance as a whole is great to work with.


William




Review of Fred's Appliance Service

Great service. Arrived early to my home and completed the job very professionally.


Constance




Review of Fred's Appliance Service


Very pleased with service call




Review of Fred's Appliance Service

Dan was very courteous and helpful. Even though a three hour appointment window is not bad -- anything can happen to delay a service call -- I was really happy that Dan showed up right on time -- that has NEVER happened to me before. I will recommend Fred's to anyone I know who needs a repair done.


Quick service turnaround




Review of Fred's Appliance Service

Had a dishwasher leak, Gabriel came out and quickly found the source, cracked tub. He quickly got everything submitted to my home warranty people and approved. The next day replacement parts started arriving and two days later Gabriel was back and got the job done. He was prompt, courteous and did a great job, no complaints whatsoever.


Great Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Customer




Review of Fred's Appliance Service


Great service repair




Review of Fred's Appliance Service

Our service tech was very knowledgeable and courteous. Would definitely recommend him in future.


Great




Review of Fred's Appliance Service

David did a good job! Thank you for checking


Russ




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service


Great service, knowledgeable




Review of Fred's Appliance Service

Would call again


Good




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Gabriel was excellent. He made the repair quickly and provided me with knowledge about other appliances.


Great. Thx




Review of Fred's Appliance Service


Ryan




Review of Fred's Appliance Service

Gabriel was great!


Dan left the old drum with water in it down my basement, I felt he should of dragged old parts outside, and not of left them in the basement for me to




Review of Fred's Appliance Service

Customer service is NOt the best!!


Response from Fred's Appliance Service:

Hi Cheryl, Thank you for sharing your review with us! We apologize for the miscommuncation with the tub. If you need assistance relocating it, please give us a call at 1-888-45-FREDS and we will be happy to coordinate with you! We are happy to hear that your washing machine is up and running again! Thank you, The Fred's Team


Great service!!!




Review of Fred's Appliance Service


wonderful service! Outstanding service tech!!!!




Review of Fred's Appliance Service


Gabriel was knowledgeable and efficient. Thank you!




Review of Fred's Appliance Service

Always pleased by the service with Fred’s Appliance.


From Disappointed




Review of Fred's Appliance Service

Keep Gabriel - He was a nice guy and good representative-- But overall disappointed with Fred's. I will not recommend or use Fred's again. Nearly $200 and still a broken dishwasher. Ask for a refund of $90 to cover the labor charge since dishwasher is still leaking and I paid for no results. This was refused by your management team. I can't miss work a second time for a broken appliance or to guess a second time what the problem is. Treat your customers better-- Labor shouldn't be charged if you can't fix the problem.


Response from Fred's Appliance Service:

Hi Ryan, Thank you for submitting your review. We are so sorry to hear that you are still having troubles with your dishwasher! Please give us a call at 1-888-45-FREDS so that we can work to resolve your issue. Thank you and have a great weekend! The Fred's Team


Great service. Tech was awesome. Friendly and professional




Review of Fred's Appliance Service

On time and job was completed quickly.


1st time user and will definitely call again and refer friends.




Review of Fred's Appliance Service

Gabe did a great job and offered great advice. The guy flat out knows this business. He was able to give an evaluation of the problem and alternative solutions in no time at all.


Great fast service....




Review of Fred's Appliance Service

Had to leave at certain time he got job done fast...


Great service!




Review of Fred's Appliance Service

Great service. Notification methods work well.


Great Service




Review of Fred's Appliance Service

Fixed My Dishwasher. Works like a new one. I am happy !!!


Bill




Review of Fred's Appliance Service


Appl




Review of Fred's Appliance Service

Great service!


Great




Review of Fred's Appliance Service

Gabriel P.is wonderful work hard clears explanations very please with him


Awesome




Review of Fred's Appliance Service


great servce




Review of Fred's Appliance Service


Awesome service




Review of Fred's Appliance Service

Jason was early and completed the job to a high degree of expectation. I am very pleased with the results.


Excellent. Quick, quiet, on time




Review of Fred's Appliance Service

Excellent. Quick, quiet, on time


Great




Review of Fred's Appliance Service


Jason was fantastic. The price was very fair.




Review of Fred's Appliance Service


Stove/Oven




Review of Fred's Appliance Service

Dan did a great job trouble shooting our oven. He was very helpful and offered great tips. We appreciated him coming out to do a diagnostic on our oven.


Great. Thank you




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

He did a really good job


TECH WAS AWSOME




Review of Fred's Appliance Service


Very Good Service,




Review of Fred's Appliance Service


Tawnya kiser




Review of Fred's Appliance Service

Another repair man came out from A&E and said my washer was grinding but would be good. Washer got worse and Fred’s came out took washer apart and discover the problem. He was a friendly guy and very professional. He was here this past Monday and repaired my washer and it’s working great. Highly recommend Fred’s


corina




Review of Fred's Appliance Service


Great service.




Review of Fred's Appliance Service

Very nice, on time, did excellent work.


Solved the Problem




Review of Fred's Appliance Service

Solid job by service rep who listened to our description of the dryer problem, then used technology to validate all assumptions


Great service, friendly, and professional




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

Excellent service in person


Kim




Review of Fred's Appliance Service


Good




Review of Fred's Appliance Service


Mary




Review of Fred's Appliance Service

Excellent service as always. Professional and knowledgeable.


Dryer is working!!!




Review of Fred's Appliance Service


fabulous service




Review of Fred's Appliance Service

Corrine was fabulous on time friendly and very Knowledgeable Joy Maxey


Great




Review of Fred's Appliance Service

You r a great repairman n request Brian Everytime we have a repair


Wonderful




Review of Fred's Appliance Service

Everything was great. Serviceman explained everything was very professional. Thank you


Meredith Wojtkun




Review of Fred's Appliance Service

Our technician was wonderful! They even had a treat for our dog.


Great Service




Review of Fred's Appliance Service

Jeff was very knowledgeable. I’m glad he came out to analyze the problem


Great Service




Review of Fred's Appliance Service


Customer gouging




Review of Fred's Appliance Service

Not very happy that Fred’s appliance took the liberty to add 30 to 40% More to the price of the part, and passes it on to the customer. On top of there already show up price of $95.


Response from Fred's Appliance Service:

Hello Mark, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We appreciate your feedback! Thanks! The Fred's Team


Tina




Review of Fred's Appliance Service

Good servive


Excellent & courteous service!




Review of Fred's Appliance Service

Jeff was extremely professional, pleasant and courteous.


Great service




Review of Fred's Appliance Service

Arthur was on time, professional and knowledgeable on the problem of my microwave.


Outstanding




Review of Fred's Appliance Service

Very Professional and informative


Corey was great




Review of Fred's Appliance Service


Quick Fix




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Great work


Maytag reset




Review of Fred's Appliance Service

Made it work. Jeff was quiet & seemed to know his stuff.


Great




Review of Fred's Appliance Service

Very professional. Although nothing was required, he was up to date on previous service! I would use your service again


Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Installed ice maker, ran manual ice maker test. Ice maker did not fill when calling for water. Checked inlet valve, found ice maker side of valve reading 1.2ohms(shorted). Checked inline fuse from old ice maker, found it to be open. Shorted valve damaged old ice maker. New ice maker is ok. Unit will need new inlet valve to complete repair. Tried contacting customer, could not reach, via phone call or text, sent text advising to contact our office to discuss repair continuation. ; used 1 Wpw10179146 (Inlet valve) from stock"

Near Richmond Rd, Warrensville Heights, OH 44128
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF535SMHZ02 Installed control and bi metal harness Programmed board OP Test Ok

Near Romito St, Ravenna, OH 44266
Marie V.

Marie V.

REFRIGERATOR KITCHENAID KFXS25RYWH2 "When arrived ice maker was stuck with little pieces of ice, removed it all. Replaced water valve. And cycle the ice maker. Op test ok"

Near W Schaaf Rd, Cleveland, OH 44109
Brian M.

Brian M.

WASHER MAYTAG MVWB765FW3 Cc of noise Found noise customer Is hearing is the water valves opening and closing Advised that This is normal OP Test Ok

Near Hickory Ridge Dr, Streetsboro, OH 44241
Dan H.

Dan H.

DISHWASHER WHIRLPOOL MDB9150AWS "Customer complaint that unit shuts off after 5-10 minutes, started normal wash cycle, unit filled then did nothing, canceled unit did not cancel or drain just sat there, unit needs new control, customer does not want repair ; ordrng 1 WP99002825 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

Near Hopkins Ave, Lakewood, OH 44107
Brian M.

Brian M.

WASHER MAYTAG MHW6630HC0 Cc unit wont spin on normal Found spin to be off OP Test Ok

Near Jade Blvd, Streetsboro, OH 44241
Marie V.

Marie V.

WASHER AMANA NTW4516FW3 "Replaced lid lock, ran calibration.Op test ok also level unit"

Near Sladden Ave, Garfield Heights, OH 44125
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRS321SDHV05 Replaced the freezer door. Optest ok

Near Gladstone Rd, Warrensville Heights, OH 44122
Jeff M.

Jeff M.

WASHER FRIGIDAIRE FAFS4073NW0 Installed the new part op tested good.

Near Carterland Rd, Ashtabula, OH 44004
David R.

David R.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Same as previous issue back in October. Checked over last work, checked deli control and harness and main control, power control. No relays burnt or signs of damage. Intermittent issue where power is dropping until reset by turning breaker on/off. Last time recommended replacing control and UI. Giving estimate to customer. Unit is working as of today. Customer is going to call whirlpool customer service. Customer paid SVC, do not order parts.; ordrng 1 WPW10675033 (Main control) and 1 W11330971 (UI), used 1 SHIPPING (shipping and handling) from stock"

Near Breakers Blvd, Avon Lake, OH 44012
Jeff M.

Jeff M.

WASHER AMANA NTW4516FW3 The unit makes a squeaking sound its a belt and Clutch ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Pulley)

Near Loveland Rd, Jefferson, OH 44047
Jeff M.

Jeff M.

DRYER KENMORE 110.6233251 Installed the new part op tested good.

Near Stanhope-Kelloggsville Rd, Jefferson, OH 44047
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL ED2KVEXVB01 "Cc: no water or iceFound switch mounting bracket for water dispenser broken. Needs switch mounting bracket; ordrng 1 WP2180226 (bracket), used 1 SHIPPING (shipping and handling) from stock"

Near Harris Rd, Richmond Heights, OH 44143
David R.

David R.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced parts. Tested. FZ fan came on, set to normal temps, good. Op test ok"

Near Sentinel Dr, Brecksville, OH 44141
David R.

David R.

REFRIGERATOR MAYTAG MSS25C4MGZ00 Replaced parts. Steamed all ice. Set temp to normal 3 bars. Let customer know to give unit 24 hours to return to normal temps. Op test ok

Near W 97th St, Cleveland, OH 44102
Jason N.

Jason N.

DISHWASHER KITCHENAID KUDS30IXBT4 "Cc unit stopping near beginning of cycle or midway throughCustomer stated the unit will start beeping and lights are flashing on right side, she will have to press resume, but sometimes it wont resume. Ran diagnostics cycle in entirety, code 6-4 for float switch open at the end. Checked float micro switch, switch checks good. Ran quick wash cycle, unit started washing without filling with water. Good power into float switch at 122v. Terminal tension from connector to micro switch causing intermittent connection. Manipulated connector terminals to ensure good contact to switch. Ran wash test, unit filled with water, let run for 15 min. Cycle test good."

Near Grant St, Mentor, OH 44060
Joe O.

Joe O.

DRYER MAYTAG MEDC400BW1 Cc: not startingFound thermal fuse open. Needs thermal fuse. Replaced thermal fuse. Ran test cycle. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock

Near Center Rd, Perry, OH 44081
Marie V.

Marie V.

WASHER MAYTAG MVWB865GW0 "Cc that the unit will go off balance no matter the load size. Found basket loose, when removed agitator theres grease all over from gear case. Ran diag found error code of, F0E5 off balance load F0E3 Overload F9E2 Water Ring Detected, Pump Drive System Problem F2E1 UI stuck button, Did UI test, pass. Cust is calling Lowes to send Us an authorization for the repair, cust bought an extended warranty through Lowes. ; ordrng 1 W11455453 (Gearcase) and 1 W10811960 (Basket) and 1 W10909670 (Nut-spaner)"

Near Hickory Branch Trail, Strongsville, OH 44149
Joe O.

Joe O.

WASHER MAYTAG MVWX655DW2 Installed lid. Tested. Op test ok

Near Regent Rd, Wickliffe, OH 44092
Joe O.

Joe O.

WASHER AMANA NTW4516FW1 "Cc: knocking noise during spinSuspension checks good. Found error code f0e5(off balance). Found basket is very well balanced. Unit is level. Ran auto test and calibration. Advised customer on loading, and adjusting clothing during cycle. Unit functioning as designed. Op test ok"

Near Kapel Dr, Euclid, OH 44117
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Recovered refrigerant, installed new evaporator. Pulled vacuum on system to 29 in/hg for 15 min, held vacuum, no change to gauges. Recharged system with 3.7oz of r134a. Good frost pattern starting on evaporator, let develop for a few minutes. Low side pressure stable. Op test good."

Near Wilson Mills Rd, Gates Mills, OH 44040
Marie V.

Marie V.

MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced light bulb. Op test ok

Near Quail Ridge Dr, North Royalton, OH 44133
Marie V.

Marie V.

WASHER MAYTAG PAV2300AWW "Cc that the unit smells after a load and that is leaving black stuff all over. Unit need several clean cycles, because there is old soap residue between inner basket and outer basket. Op test ok"

Near Village Ct, Olmsted Falls, OH 44138
Brian M.

Brian M.

DISHWASHER FRIGIDAIRE FPID2497RF2A Cc unit still not running right Called technical support Tech advised to replace pressure sensor 5304504077; ordrng 1 5304504077 (pressure sensor)

Near Peck Rd, Mantua, OH 44255
Corina B.

Corina B.

WASHER MAYTAG MVWC465HW2 CC that the unit is shaking when it spins. Found the basket leaning forward. Leveled the washer. Started a spin cycle with clothes. Optest ok.

Near Gabriella Dr, Parma, OH 44130
Corina B.

Corina B.

OTR MICROWAVE WHIRLPOOL WML55011HS3 Replaced the control and light socket. Optest ok.

Near Pheasants Walk Dr, North Olmsted, OH 44070
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Recovered refrigerant, only small amount. Installed sealed system components. Brought system into a 29 in/hg vacuum for 15 min. Held vacuum, no change to gauges. Recharged system with 5.5oz. Of r134a. Low side pressure good at 10 psi, ff frost pattern starting, unit starting to cool. Advised customer to allow 24 hrs. For unit to return to desired temps."

Near Timberlane Rd, Warrensville Heights, OH 44128
Corina B.

Corina B.

DISHWASHER KITCHENAID KDTM404KPS0 CC that the unit does not turn on and sometimes the unit does not drain. Found the unit is plugged into a gfi outlet. Advised cust to have a standard outlet for any appliance. Will need a drain pump. ; ordrng 1 W11412291 (Drain pump)

Near Electric Blvd, Avon Lake, OH 44012
Dan H.

Dan H.

REFRIGERATOR FRIGIDAIRE LFTR2021TF "Customer complaint that unit is not cooling properly, freezer section temperature at 11 degrees, fresh food section temperature at 38 degrees, unit is in an unheated garage, good frost pattern on evaporator, evaporator fan is running, compressor and condenser fan are running, unit is operating as designed , advised customer that unit will not work properly in an unheated garage when outside temperature is below 38 degrees"

Near N Creek Dr, Painesville, OH 44077
Corina B.

Corina B.

DISHWASHER KITCHENAID KDTE104ESS1 "The track was the wrong part. Will need adjuster and clip. Customer will install part please refund difference. ; ordrng 1 WPW10546503 (Adjusted) and 1 WPW10250160 (Clip), used 1 SHIPPING (shipping and handling) from stock"

Near Overlook Way, North Ridgeville, OH 44039
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT318FZDM06 The filter for the icemaker slipped out of the icemaker itself or was never installed correctly unit tested good

Near Lake Rd E, Geneva, OH 44041
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc that the fridge and freezer are not cooling and a loud noise. Fresh food section 45 degrees freezer 13-15. Condenser and evap fans are running. Compressor is running. Checked the frost pattern, good frost pattern. Chepanged the defrost from auto to manual. Will need a main control harness and ui. ; ordrng 1 W11224590 (Ui) and 1 W11224256 (Control) and 1 W11224591 (Harness)"

Near Sherwood Dr, North Olmsted, OH 44070
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced the ui. Optest ok

Near Eaton Rd, Fairview Park, OH 44126
Dan H.

Dan H.

DISHWASHER AMANA ADB1400AGS1 "Customer complaint that unit is not drying the dishes, ran test cycle, no error codes found, unit completed test cycle, heater is working, , unit is operating as designed, advised customer to use a rinse aid"

Near Farnham Dr, Mentor, OH 44060
Brian M.

Brian M.

WASHER WHIRLPOOL WFW9550WW00 Cc unit not draining Found drain filter to be packed with debris Cleared filter Ran auto test OP Test Ok

Near Udall Rd, Hiram, OH 44234
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRFF302ESS01 Replaced evaporator and dryer filter we recharged with 5.00 oz of refrigerant. Verified unit for cooling and evaporator had frost pattern. Opt test ok.

Near Beachwood Ave, Avon Lake, OH 44012
Brian M.

Brian M.

REFRIGERATOR GE ZISB42DYB "Unit is a built in Cc unit not cooling Found unit to be warm in both sections seems to be no frost pattern Advised it may be a sealed system issue Would need compressor evap and connected tubing ; ordrng 1 WR87X20798 (compressor) and 1 WR85X223 (evaporator), used 1 SHIPPING (shipping and handling) from stock"

Near Glenmora Dr, Chardon, OH 44024
Jeff M.

Jeff M.

RANGE FRIGIDAIRE FGGF3054KFH Igniter failed installed a new igniter unit tested good; used 1 12400035 (Ignitor) from stock

Near S Pine Ln, Perry, OH 44081
Brian M.

Brian M.

WASHER MAYTAG MVWB755DW0 Cc unit not washing properly and making noise Found rotor and stator damaged ; ordrng 1 W10754161 (motor rotor) and 1 W10754161 (motor rotor)

Near Argonne Rd, South Euclid, OH 44121
Jeff M.

Jeff M.

DRYER KENMORE 11066742501 The belt popped off customer spun the dryer drum the opposite direction

Near Paradise Blvd, Madison, OH 44057
Joe O.

Joe O.

MICROWAVE KITCHENAID KEMC308KSS01 Installed microwave fuse. Tested. Op test ok

Near Manchester Rd, Perry, OH 44081
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Freezer door was replaced. Opt test ok.

Near Baumhart Rd, Amherst, OH 44001
Dan H.

Dan H.

WASHER MAYTAG MVW6230HW0 "Customer complaint of squeaking confirmed, unit needs new gearcase; ordrng 1 W11423758 (Gearcase)"

Near Bailey Ave, Cleveland, OH 44113
Dan H.

Dan H.

WASHER WHIRLPOOL MVWC565FW2 "Customer complaint that unit does not fill up and makes noises, started normal wash cycle, unit filled to normal water level, and began agitating, no unusual noises heard, , unit is operating as designed"

Near Old Orchard Dr, Brecksville, OH 44141
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL GI5FVAXVQ00 "Customer complaint that temperature cannot be set to correct temperature, found unit set to Celsius, changed to Fahrenheit, op test good"

Near Glenwood Ave, Maple Heights, OH 44137
Dan H.

Dan H.

RANGE KITCHENAID KSGG700ESS1 "Customer complaint of f8e0(error code), confirmed, installed new cooling fan , op test good ; used 1 W11107275 (FAN-BLWR) from stock"

Near Gerard Ave, Maple Heights, OH 44137
Dan H.

Dan H.

DRYER WHIRLPOOL WED5300SQ0 "Customer complaint that unit is not drying clothes, unit is heating, good airflow out of unit, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

Near Amhearst Cir, Beachwood, OH 44122
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 25 degrees, Partial frost pattern on evaporator, unit needs new evaporator, R600 unit, NEEDS R600 TECH; ordrng 1 W11368877 (Evaporator)"

Near Marioncliff Dr, Parma, OH 44134
Dan H.

Dan H.

DISHWASHER KITCHENAID KUDS30IXWH9 "Customer complaint that unit was leaking from both bottom corners, started normal wash cycle, no leaks found, unit is operating as designed"

Near Aldenham Dr, Mayfield Heights, OH 44143
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer complaint that unit makes a lot of no unusual noises heard, unit is operating as designed"

Near Belvedere Dr, Mentor, OH 44060
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW2 "Customer complaint that unit would not drain and spin, ran diagnostics no error codes found, started drain and spin cycle, lid locked, unit spun, unit is operating as designed"

Near Girdled Rd, Painesville, OH 44077
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KDPM604KPS0 Installed the new part op tested good.

Near Trotter Ln, Mentor, OH 44060
Jason N.

Jason N.

RANGE GAS FRIGIDAIRE FGF348KCN "Cc unit not lighting Customer stated most burners on cooktop will not ignite on their own. Tested all burner for operation. Found 2 left burners have good spark, but will intermittently light. Burner heads are caked with carbon. Middle burner will only intermittently spark and no gas flow from head. Gas holes in burner head clogged with grease. Unit need LR and LF burner heads and middle burner head and spark orifice. Estimate only at this time.; ordrng 2 316558300 (Burner head)s and 1 316559300 (Burner head) and 1 316536623 (Orifice holder)"

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Jason N.

Jason N.

WASHER MAYTAG MVW6230HW0 "Cc unit leaving white residue on clothes.Ran auto test and calibration. No fault codes stored. Customer stated using only small amount of detergent, no fabric softener. Called wp techline, Chris, use less detergent, more aggressive wash cycle with cold water and extra rinse turned on."

Near Sunset Dr, Warrensville Heights, OH 44122
Jeff M.

Jeff M.

REFRIGERATOR AMANA ASD2522WRB01 I tapped on the temperature thermostat Unit started to work needs a new thermostat; ordrng 1 WP2198202 (Thermostat)

Near Springview Dr, Burton, OH 44021
Joe O.

Joe O.

WASHER WHIRLPOOL WTW5000DW3 "Cc: intermittently not spinning out clothes, clickingCustomer stated sometimes the unit will go to spin cycle but will not drain all the water out, and will go back to wash cycle. Found no stored error codes. Ran auto test. All functions working in auto test. Ran manual fill, drain and spin. Unit draining and spinning. Ran calibration. Could not duplicate issue. Unit functioning as designed. Op test ok"

Near York Rd, Parma Heights, OH 44130
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc: not workingFound unit is connected to light switch. Flipped switch. Ran test cycle. Op test ok

Near Beachpark Dr, Eastlake, OH 44095
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KDTE334GBS0 The water valve is not opening correctly needs a new water valve; ordrng 1 KDTE334GBS0 (Water valve)

Near Kinsman Rd, Newbury Township, OH 44065
Joe O.

Joe O.

WALL OVEN WHIRLPOOL KEBI101DWH6 Cc: door lockedFound oven is still heating. Found blower is functioning. No stored error codes. Needs latch assemblyLatch assembly 4451424 shows no longer available; used 1 SENIORDISCOUNT (senior discount) from stock

Near Edgecliff Dr, Euclid, OH 44132
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRT134TFDM00 "Cc unit freezer door not closing all the way and gasket coming off Customer stated the freezer door was open one day and not sure how. Also the gasket has a gap in it. Tested freezer door gasket seal. Seal is good. Gap customer is talking about is on the outer side of the gasket near the liner. Advised her that this small gap is normal and will not cause an issue, gasket is not loose. Unit is working as designed."

Near Clement Ave, Maple Heights, OH 44137
Brian M.

Brian M.

DRYER WHIRLPOOL WED4815EW1 Installed timer OP Test Ok

Near Aberdeen Ln, Solon, OH 44139
Gabriel P.

Gabriel P.

RANGE MAYTAG MER8700DS1 Replaced heating element. Opt test ok.

Near Finch Dr, Elyria, OH 44035
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTM404KPS0 Installed float switch OP Test Ok

Near Burlwood Dr, Solon, OH 44139
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Replace all lights and put washer on hinge for door to rise,opt test ok ; used 1 W11205083 (MODULE) from stock"

Near Northpointe Blvd, Amherst, OH 44001
Brian M.

Brian M.

DISHWASHER JENN-AIR JDB8200AWS3 Installed control and pump OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Miner Rd, Cleveland, OH 44143
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE GLRS267ZAW6 "Cc: not cooling properlyFound temps in ff section at 50 degrees, freezer at 44 degrees. Could not pull unit to check proper frost pattern, no frost on lower coils of evaporator. Found ball of ice on evap cover near cap tube. Was able to access outlet. Plugged in kilowatt meter. Found unit pulling .88 amps and slowly dropping. Still not frost forming on lower coils of evaporator. Needs compressor, evap and drier.Customer does not want to repair at this time ; ordrng 1 5303918284 (evaporator) and 1 5304475102 (comperssor frz) and 1 WPW10143759 (dryer)"

Near State Rd, Parma, OH 44134
Joe O.

Joe O.

DRYER MAYTAG LDG7304AAE Cc: not drying properlyFound blower wheel stripped out. Needs blower wheelBlower wheel shows out of stock. Office to reschedule; ordrng 1 Y303836 (blower wheel)

Near Parklane Dr, Parma, OH 44134
Marie V.

Marie V.

DISHWASHER KITCHENAID KDTE404DSS0 "Cc that when he starts the unit makes a weird sound. Found a piece of plastic cough between drain pump . Cleared all out, put everything back together, make sure that theres no leaks. Op test ok"

Near S Park Dr, Avon, OH 44011
David R.

David R.

DISHWASHER KITCHENAID KUDE20IXSS8 "Cc unit is leaking. Took off bottom kick plate, ran unit, water leaking from wash motor. Will need wash pump motor assembly. Customer paid SVC, do not order parts. ; ordrng 1 WPW10418332 (Wash pump assembly) and 1 W10155344 (Diverter), used 1 SHIPPING (shipping and handling) from stock"

Near Quarry Lakes Dr, Amherst, OH 44001
Marie V.

Marie V.

REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Replace door, level unit. Op test ok"

Near W 13th St, Lorain, OH 44052
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Installed ice maker. Ran ice maker diagnostics, harvest, fill and thermistor test all passed. Op test good."

Near Colony Rd, South Euclid, OH 44118
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KBFS20EVMS13 The unit was seeing warmer temperatures I found that the condenser has not been cleaned in nine years. Unit should test good after 24 hours

Near Lomond Blvd, Shaker Heights, OH 44122
Jason N.

Jason N.

REFRIGERATOR KITCHENAID Kfcs22evms0 "Cc unit leaking from freezerFound small amount of water on bottom right corner. Small amount of ice buildup around top and right side of gasket. Droplets coming from left ff door gasket. Gasket full of condensation, dripping onto top of freezer gasket, and running down side. Humidity control not turned on. Turned on humidity control full power in diagnostics menu 201. Tested power to mullion, good at13.4 Vdc. Cleaned up water in and around gasket."

Near E 119th St, Cleveland, OH 44106
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFE550S0HV1 Tried to touch up a cavity on oven liner but wrong touch up paint was sent. Called whirlpool and got correct part number w10791627. If customer has any questions they can complain to whirlpool. Ordered new paint customer will paint there selves. Do not need to reschedule. Opt test ok.; ordrng 1 W10791627 (Touch up paint)

Near Sugar Ridge Rd, North Ridgeville, OH 44039
David R.

David R.

DRYER AMANA NED4655EW1 "Cc unit is drying but not spinning. Found motor broke apart and ripped belt. Using dryer repair kit, t/s. Ordering motor ; ordrng 1 279827 (Motor), used 1 4392065 (DRYER REPAIR KIT) from stock"

Near Hamilton Ave, Lorain, OH 44052
Gabriel P.

Gabriel P.

DISHWASHER KITCHENAID KDPM604KPS0 Replaced float switch. Opt test ok.

Near Songbird Ln, North Ridgeville, OH 44039
Jeff M.

Jeff M.

RANGE KENMORE 79040299410 Installed new ignitor unit tested good ; used 1 12400035 (Igniter) from stock

Near Orkney Rd, Madison, OH 44057
Gabriel P.

Gabriel P.

WALL OVEN WHIRLPOOL WOD51EC0HS01 Console needs replaced Ordering part. Rescheduled; ordrng 1 W11297709 (Console)

Near Covington Pl, Avon, OH 44011
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Recovered refrigerant, installed new compressor and uv dye drier. Brought system into a 28 in/hg vacuum for 15min, held vacuum for 15 min. No change to gauges. Recharged system with 4.23oz of r134a. Unit starting to cool. Op test good."

Near E 222nd St, Euclid, OH 44123
David R.

David R.

DISHWASHER KITCHENAID KDFE104HBS0 "Replaced racks. Tested good. Customer had questions about top rack hitting gasket while closing. No service pointers. If top rack has weight on it, tips it a little bit forward avoiding from hitting the gasket but if no weight then the adjusters will grab gasket a little bit. Called techline, documented. Joel. Said level feet out, cabinet might be twisted. Leveled unit feet, leveled where the rack isnt hitting gasket, but then the door was hitting cabinet on side. Readjusted, door is correct, top still touching gasket a little. Adjusted some more. Tested. Good. Customer still concerned. Said if anymore problems, contact warranty,or can send different tech to try adjusting if need be. As of today. Op test ok"

Near Majestic Dr, North Ridgeville, OH 44039
Brian M.

Brian M.

RANGE WHIRLPOOL WEE745H0FH0 "Cc unit dis colored Found upper 3 sections have turned brown Its a cosmetic condition Ran bake to 350 Everything is functioning I dont know what would of caused it ; ordrng 1 WPW10335331 (trim-vent) and 1 W10570528 (brkt-mntg) and 1 W10884501 (panl-cntrl), used 1 SHIPPING (shipping and handling) from stock"

Near W Sharon Dale Dr, Solon, OH 44139
David R.

David R.

RANGE WHIRLPOOL WGG745S0FS02 "Cc cooktop is chipping and coming off, covers that are over ignitor warped, smoke using oven when over 450*. Painting chipping from cook top. Covers that are over ignitor, normal that heat can warp and cause noises. Put unit bake bottom oven on 500*. No smoke. When at high temp, if leftover particles or splatters, unit could be burning that off and causing smoke. Customer is going to clean before we come back out. Ordering cooktop. ; ordrng 1 W10878907 (Cooktop black)"

Near Gloria Ave, North Ridgeville, OH 44039
Marie V.

Marie V.

WASHER WHIRLPOOL WFW88HEAW0 Cc that the unit is not spinning the clothes all the way but not always. Ran diag no error codes. Cust husband arrived and said that the only issue was the water stuck on the bellow. Cleared all out. Op test ok

Near Eleven River Rd, Rocky River, OH 44116
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced drain pump on unit. Opt test ok.

Near Glenmore Dr, Westlake, OH 44145
Gabriel P.

Gabriel P.

MICROWAVE WHIRLPOOL KOCE500ESS05 "Found magnet voinding door to close properly,correct issue"

Near Royal Forest Dr, Westlake, OH 44145
Brian M.

Brian M.

WASHER MAYTAG MVWB725BW0 "Cc unit keeps giving ul code Frond unit to have really weak suspension Needs suspension rods ; ordrng 1 W10247710 (washer,suspension), used 1 SHIPPING (shipping and handling) from stock"

Near Gray Rd, Ravenna, OH 44266
Marie V.

Marie V.

DRYER MAYTAG WGDC215EW2 "Cc tha the unit will not start. Found door switch broken. Will need new switch. Replaced door switch from T/S. Op test ok; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX), and 1 SENIORDISCOUNT (senior discount) from stock"

Near Westlawn Dr, Bay Village, OH 44140
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Cc unit not dispensing water Customer stated he changed filter, did not help. Pulled filter, found filter housing valves not opening/closing properly. Unit needs filter housing.; ordrng 1 W10862456 (Filter housing)"

Near Johnnycake Ridge Rd, Mentor, OH 44060
Brian M.

Brian M.

WASHER MAYTAG MVWB850YW1 Found rotor bolt to have backed out again Replaced rotor Ran high speed spin OP Test Ok

Near Sunny Ln, Streetsboro, OH 44241
Marie V.

Marie V.

DRYER MAYTAG MEDX655DW1 "Replaced timer, ran unit. Op test ok"

Near Waters Edge Dr, Westlake, OH 44145
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDF330PAHW Complaint wont turn on Installed power cord Plugged unit in Control working Drain pump and motor works Can not fully test no water in store

Near OH-303, Streetsboro, OH 44241
David R.

David R.

WASHER WHIRLPOOL WTW7300XW2 Replaced parts. Tested. Ran a diagnostics cycle. Good. Op test ok

Near Timber Trail, Brecksville, OH 44141
Marie V.

Marie V.

DISHWASHER WHIRLPOOL WDT720PADM2 "Cc that the unit will not do anything, unit is flashing F2E2 error code User interface cannot communicate with main control. Check connector UI is receiving correct power by tech sheet. Unit will need UI. ; ordrng 1 W10815487 (UI), used 1 SHIPPING (shipping and handling) from stock"

Near Queens Gate, Avon, OH 44011
Jason N.

Jason N.

REFRIGERATOR MAYTAG MFF2258VEA2 "Cc unit ff section not cooling well, freezer seems to be fineCustomer stated thermometer in ff section will read from between 30 to 50 degrees, buildup of frost in freezer several weeks ago, she defrost manually, no frost buildup since. Customer has thermometer sitting on top shelf in ff section near damper opening, reading 30 degrees at this time. Moved thermometer to center shelf to get better overall temperature reading. Ran diagnostics functions test. Thermistors passed in ff and freezer sections. Damper operation checked good, evaporator fan checked good. Ran manual defrost test, defrost circuit energized. Set defrost timing to fixed(6hr). Possible intermittent defrost issue. Advised customer to monitor."

Near Auburn Rd, Painesville, OH 44077
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Cc: squeaks when opening, gap in linerFound cabinet bent outward on lower hinge. Found rivets broken holding lower mullion pulled out causing gap(took pics). Called whirlpool tech line spoke with Ed, advised him of issue. Video chat with Ed he stated we would not be able to fill the gap. He advised for me to call customer care. Called trade care team. They stated the unit is not repairable. Going for product review.

Near Ardmore Ave, Cleveland, OH 44144
Marie V.

Marie V.

WALL OVEN KITCHENAID KEBS208SSS04 Replaced heating element. Preheate unit to 350*. Op test ok

Near Washington Way, Westlake, OH 44145
Brian M.

Brian M.

DISHWASHER MAYTAG MDB9959SKZ0 Chopper broke Replaced drain pump OP Test Ok

Near Bayberry Knoll Ln, Ravenna, OH 44266
Joe O.

Joe O.

FREEZER WHIRLPOOL WSZ57L18DM04 "Cc: not cooling properlyFound temps at 45 degrees. Found unit has no frost pattern. Hooked up kilowatt meter. Unit pulling 1.15 amps. Watched frost pattern. Found evap thermistor reading 6.5k ohms, temp thermistor reading 4.5k ohms. Needs control and thermistors. Could not find part in vendor look up. Spoke with BJ, He can export from whirlpool. Office to reschedule; ordrng 1 WPW10384183 (thermistor) and 1 WPW10383615 (thermistor) and 1 W11396162 (Control assembly)"

Near Makayla Ct, Richmond Heights, OH 44143
Jeff M.

Jeff M.

WASHER MAYTAG MHW5G00FW0 Installed the new part op tested good.

Near Orchard St, Geneva, OH 44041
Brian M.

Brian M.

WASHER MAYTAG MVWB765FW0 Had customer start a load before arrival During visit unit was at 42 min left and not making any abnormal noises unit was agitating just fine Advised customer If noise becomes more consistent then to let us know Can not duplicate noise

Near Bayberry Knoll Ln, Ravenna, OH 44266
Jeff M.

Jeff M.

REFRIGERATOR GE GTS18XCRERWW The thermostat is sticking now. When I was here the first time I moved the defrost timer with a flat head screwdriver and the unit kicked on. now the thermostat is sticking. as soon as I touched the thermostat dial the unit turned on. there was two separate issues occurring at the same time.; ordrng 1 WR09X20002 (Thermostat)

Near N Ridge Rd E, Geneva, OH 44041
Dan H.

Dan H.

DISHWASHER JENN-AIR JDTSS244GL0 "Installed new control, op test good"

Near W 58th St, Cleveland, OH 44102
Dan H.

Dan H.

WASHER MAYTAG MVW7232HW0 "Customer complaint that unit is not filling properly, started normal wash cycle, unit filled and began washing, repeated with same results, unable to duplicate the problem, unit is operating as designed"

Near Manchester Rd, Perry, OH 44081
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed led modules. Op test ok

Near E 289th St, Willowick, OH 44095
Jeff M.

Jeff M.

RANGE KENMORE 79040299410 Installed the new part op tested good. ; used 1 12400035 (Ignitor) from stock

Near Centennial St, Geneva, OH 44041
Brian M.

Brian M.

WASHER AMANA NTW4516FW3 Installed water valve Ran auto test and calibration test OP Test Ok

Near N Bradfield St, Garrettsville, OH 44231
David R.

David R.

WALL OVEN WHIRLPOOL JJW2730WS02 Replaced parts. Tested. Made sure everything was plugged in correctly. Good. Both ovens heating to 350* cycling. Op test ok

Near Brookhaven Dr, North Royalton, OH 44133
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED4815EW1 "Found correct heat temperature coming out from unit check venting outside and found clogged show customer,opt test ok"

Near Herrmann Dr, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WGD8500DW4 Verified unit for gas smell could not duplicate smell issue asked customer to monitor the unit and if any problems to call back. Opt test ok.

Near Maple Cliff Dr, Lakewood, OH 44107
Dan H.

Dan H.

REFRIGERATOR FRIGIDAIRE FRS23BH5CW1 "Installed new ice maker , op test good"

Near Greenside Dr, Painesville, OH 44077
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Customer complaint that unit is not making ice, found bail arm popped out, reinstalled, ice maker cycled, op test good"

Near Fern Dr, Mentor-on-the-Lake, OH 44060
Jeff M.

Jeff M.

DISHWASHER FRIGIDAIRE n/a Water valve is leaking needs replaced ; ordrng 1 154637401 (Water valve) and 1 Ship

Near Dorman Rd, Conneaut, OH 44030
Dan H.

Dan H.

DISHWASHER MAYTAG n/a "They could not locate the unit, there were no maytags in repair aisle"

Near Miles Rd, Bedford, OH 44146
Jason N.

Jason N.

WASHER AMANA NFW5800HW2 "Cc unit unbalanced when in spinCustomer stated he levels unit to no avail. Unit walks across the floor. Inspected unit, found top 2 shipping bolts still installed. Removed and advised customer that these need removed before using appliance. Ran spin and drain test with 4 large towels. No abnormal vibration from unit. Op test good."

Near Rome Rock Creek Rd, Rock Creek, OH 44084
David R.

David R.

DRYER MAYTAG MGD7230HW0 "Cc unit sometimes will stop through the cycle and say clothes are done and clothes are still damp. Found that the Damp Dry Signal was activated, meaning this will signal to the cyc"

Near Cook Rd, Olmsted Township, OH 44138
David R.

David R.

REFRIGERATOR MAYTAG MSS25C4MGZ00 "Cc not cooling. Temp in FZ is 25* FF is 50*. Could hear FZ fan working but not feeling any air. Found evap cover frost all down. Not defrosting properly. Checked heater, good, power voltage coming to defrost is good. Followed tech sheet. Bad defrost bi metal. Ordering harness. Will need to steam all ice/frost. Schedule as 2 count ; ordrng 1 W11342162 (Harness with thermal fuse), used 1 SHIPPING (shipping and handling) from stock"

Near W 97th St, Cleveland, OH 44102
David R.

David R.

WASHER WHIRLPOOL WTW4850BW0 "Cc unit went off balance, water filled all the way up on bulky, thought it was going to spill over, didnt drain, customer then unplugged it, let it sit and then ran a cycle, worked fine. Blew through pressure hose. Good. Ran diagnostics, no error codes, ran a diagnostics cycle, all components working. Ran a factory calibration. Good. Put load of bath towels in, bulky sheets cycle. Ran, let fill up, good. Unit went through agitate normal. Ran a drain and spin cycle, good. Working properly. Let customer know that sheets she washed couldve also wrapped around agitator making it jerk. Unit test good. Op test ok."

Near Bridgecreek Cir, Strongsville, OH 44136
David R.

David R.

FREEZER KENMORE 106.632321 "Cc unit not cooling, upright freezer. Unit is about 40 years old. Coils have zero frost pattern on them. Sealed system repair. Will need compressor, unit uses R12 refrigerant, do not make anymore. Could not find compressor part number on lookup. Customer paid SVC. ; used 1 SENIORDISCOUNT (senior discount) from stock"

Near Orchard Blvd, Parma Heights, OH 44130
Brian M.

Brian M.

WASHER WHIRLPOOL MVWB765FW3 Installed lid latch and control Ran normal cycle with clothes until it got to wash cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Montgomery Rd, Shaker Heights, OH 44122
Jeff M.

Jeff M.

WASHER FRIGIDAIRE FAFS4073NW0 No show door is tagged ; saved tckt

Near Carterland Rd, Ashtabula, OH 44004
Brian M.

Brian M.

WASHER MAYTAG MHW6630HW Cc unit not spinning Found spin turned off Turned spin on OP Test Ok

Near OH-14, Streetsboro, OH 44241
Marie V.

Marie V.

OTR MICROWAVE WHIRLPOOL WMH31017HS4 "Cc that the bottom light is not working. Confirmed, unit control is sending 120V constant to the bulb even when is turned off, one terminal was burned off, replace that and light socket, op test no good. Unit will need control. ; ordrng 1 W10892389 (Control)"

Near North Ridgeville, OH 44039
Marie V.

Marie V.

WASHER WHIRLPOOL CHW9160GW0 "Cc that the unit is leaking from dispenser, replaced dispenser. Ran unit. Op test ok"

Near E River Rd, Columbia Station, OH 44028
Marie V.

Marie V.

WASHER MAYTAG MVWX655DW2 "Cc that the unit shake sto a lot. Check for error codes had none. Explain cust that 6 to 7 bath towels = a full load and you only need 1-2 tablespoons of detergent. Try to level unit, floor is unleveled. Put unit into a high speed spin, good. Put some towels on unit got them wet and ran a drain and spin, pass."

Near Tamiami Dr, Parma, OH 44134
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 call Tech Line. He told me just to check for a leak if I cant find a leak then theres nothing that can be done. I took the whole machine apart so I can see the filter head assembly water valves with the customers help I was not able to locate a leak every joint every fitting was tight. But when I was behind the machine in the customer was calling for water I Seen water pouring out of the fridge section. The only thing that changed between it leaking and not leaking was I remove the filter and put it back in during my disassemble and reassemble. Op tested good

Near River Rd, Perry, OH 44081
Jeff M.

Jeff M.

WASHER AMANA NTW4516FW3 Customer was unsure how the machine operated. Explain to him how the machine functions unit test good

Near Deer Ridge, Mentor, OH 44060
Marie V.

Marie V.

RANGE WHIRLPOOL JDS8850AAB "Cc that the unit will act up, that even when is not in use it will pop up an error code. And they have experience the unit go off when is in use as well. Unit will not go in diag, sensor probe teste 1064 on range. Unit will need control. Control is discontinued. ; ordrng 1 74007239 (Control) and 1 12001656 (Oven sensor), used 1 SHIPPING (shipping and handling) from stock"

Near Lorimer Rd, Cleveland, OH 44134
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KDTM604KPS The noise the customer was hearing is normal. I went into depth explaining why it makes that noise. More or less the more powerful the motor is the more noise its going to make. I explain to her how the individual spray arms rotate. The spray arms rotate due to the volume of water exiting the sprayer and being produced by the sump motor. The more powerful the motor the higher volume of water exiting the spray arms. Higher volume of water exiting the arms does make more noise that she is hearing as the water comes in contact with the door. I also explain to her that if the noise changes while its full of dishes the dishes can cause the water to be deflected into various areas causing it to be louder or quieter. Unit is operating as designed.

Near E 207th St, Euclid, OH 44123
Marie V.

Marie V.

DISHWASHER MAYTAG MDB7979SHZ0 "Cust stated that he has an extended warranty, do not have the pop at the moment they will try to call them so they can send us an authorization number for the repair, he said that Maytag told him that he has 2 year warranty on unit, I called BJ we confirmed that is only on some parts. saved tckt"

Near Hyde Park, North Olmsted, OH 44070
David R.

David R.

WASHER MAYTAG MVWB765FW1 "Cc unit not turning on. Getting correct voltage. Found F6E2/F6E3 lost communication error. Ordering console and control.**come to back door *** LBC not delivered, none to pass out; ordrng 1 W11135391 (Console) and 1 W11135392 (Control)"

Near Alexander Rd, Walton Hills, OH 44146
David R.

David R.

RANGE WHIRLPOOL WFE301LVQ0 "Replaced part. Tested bake, 350*, cycling. Customer also had questions about burners. Tested, all check good, turning on and off correctly. Op test ok.**waiting on LBC, none to pass out"

Near Lincolnshire Ct, Broadview Heights, OH 44147
David R.

David R.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Replaced both parts. Tested. Good. Microwave is heating. Op test ok

Near Cardinal Ln, Brecksville, OH 44141
Dan H.

Dan H.

REFRIGERATOR MAYTAG M8RXEGMAB02 "Customer complaint that ice maker wont stop making ice, customer does not want ice maker, removed ice maker for customer, op test good"

Near Sunset Dr, Warrensville Heights, OH 44122
Dan H.

Dan H.

DISHWASHER MAYTAG MDB4949SHZ "Customer complaint that unit is not starting , found control lock on, turned off, started normal wash cycle, unit filled and began washing, unit is operating as designed"

Near Martin Luther King Jr Blvd, Garfield Heights, OH 44105
Dan H.

Dan H.

WASHER MAYTAG MVWC465HW2 "Customer complaint washer is not agitating, ran diagnostics no error codes found, unit is leaning to the left, leveled, unit is operating as designed"

Near Sladden Ave, Garfield Heights, OH 44125
Corina B.

Corina B.

DRYER MAYTAG MED6200KW0 "CC that the unit has to be run several times to dry the clothes. Vent is on the roof. Ran diag no error codes. Removed the vent good air flow. Checked the lint screen, clear. Advised cust to call dryer vent wizard. The vent has never been cleaned out. Optest ok"

Near Hendricks Rd, Mentor, OH 44060
Dan H.

Dan H.

DRYER MAYTAG MEDC465HW0 "Customer complaint of long dry times, started unit, unit is heating, good airflow outside, unit is operating as designed"

Near Sladden Ave, Garfield Heights, OH 44125