Local Reviews
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Joe O.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Cc: runs through cycle but not cleaningRan test cycle. Unit fills. Sump hums then drains. Found error codes f7e1(no heat) f6e6(cool water) f6e2(fill valve electrical problem) and f10e1(dispenser electrical problem). Found sump receiving power will not spray, found dispenser release is sticking, unit is filling. Needs sump assembly, control and dispenser; ordrng 1 W10597041 (cntrl-elec) and 1 WPW10482480 (pump&motor) and 1 WPW10605015 (dispenser)"
Joe O.
WASHER MAYTAG MHW6630HC0 "Cc: LO FL errorFound error codes f8e1(long fill) f0e2(over suds). Ran quick test. Pressure hose is clean, not kinked. Ran quick wash. Needs pressure switch; ordrng 1 W11316246 (switch-wl)"
Corina B.
WASHER WHIRLPOOL WFW6620HW0 "CC that the unit is not draining. Started a rinse and spin. Drain pump, drain the water. Advised cust to use 1-2 tablespoons of he detergent. Optest ok."
Jason N.
WASHER WHIRLPOOL WFW3090JW "Cc unit code deN, and won’t cycle.Confirmed deN mode, canceled demo mode. Stared normal cycle. Would not start cycle. Ran diagnostics, would not enter diagnostics. Unit needs main board.Needs second tech for stack dryer. ; ordrng 1 W11334214 (CONTROL)"
Dan H.
REFRIGERATOR KITCHENAID KSSS42QMW01 "Recovered refrigerant, installed heat exchanger and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 7.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Dan H.
RANGE WHIRLPOOL KSEB900ESS3 "Customer complaint of loud noise from fan, confirmed, also found hinges sprung, unit needs new hinges; ordrng 2 W11162113 (hinge-door)s"
Brian M.
WASHER ROPER RTW4640YQ0 Cc unit will not lock and found white plastic under tub Verified lid lock not functioning also found white plastic to be from tub ring nothing that will cause an issue Needs lid lock Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10404050 (LATCH5323) from stock
Brian M.
WASHER WHIRLPOOL WFW5620HW0 Installed UI Ran test 12 (auto test unit completed test with no issue Advised to use as normal OP TEST OK
Gabriel P.
RANGE WHIRLPOOL WEG745H0FS0 "Replace igniter and module ,opt test ok"
Jason N.
WASHER MAYTAG MVWX655DW0 Cc unit not agitating Customer states he called whirlpool about this and has an extended warranty.Found washplate loose. Removed and found spines worn down. Unit needs washplate.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint fridge is freezing some things on top shelf and plastic on shelf broken, customer has a packed fridge with items pushed against back wall, explained theory of operation, temp was 37 ff, temp was set one from coolest, customer stated it was set with all five lights meaning the coolest setting before they spoke with wpl to make call, they had him turn it down one degree, plastic piece cracked on shelf, ordering, customer to install slide in shelf asm; ordrng 1 W11253602 (cover)"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not spinning properly, ran diagnostics found f8e1(long/no fill) error code, found drain hose in drain stack more than 4.5 inches, corrected, unit spins, unit is operating as designed"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Replaced part, op test ok"
Dan H.
REFRIGERATOR AMANA ART318FFDB06 "Installed new evaporator fan motor, op test good"
Gabriel P.
LAUNDRY CENTER MAYTAG MVWB765FW3 Cc that the unit ran and then shut off before rinse cycle. Ran diagnostics found F8E1 long fill. Also user interface started singing and starting to flash all lights like lullaby song ordering control panel and also there is a lid switch fault error as well opt test ok ; ordrng 1 W10810403 (lid lock assy) and 1 W11135393 (overlay) and 1 W11237157 (bezel)
Brian M.
RANGE WHIRLPOOL WFG320M0BW0 Cc unit glass has popped away from fram Advised customer to use double mounted tape to re-secure to frame I did not have any in stock so customer ran up to store and and got some and walked him through on doing it
Brian M.
RANGE WHIRLPOOL WFE525S0HZ1 Cc of no bake Found terminal block damaged on the red side Spliced in new red line and installed terminal block Ran test bake OP TEST OK ; used 1 WPW10245259 (TERMINAL BLK RANGE) from stock
Corey L.
WASHER WHIRLPOOL MVWB765FW3 "Customer complaint washer making a knocking noise while agitating, found 2 nickels a dime and a penny between wash plate and basket, removed, ran high and low agitation, noise is rotor switching direction, normal operating sounds, unit is operating as designed"
Gabriel P.
DRYER KENMORE 110.770926 "found defective coil Replace coil, from truck stock opt test ok ; used 1 279834 (COIL) from stock"
Gabriel P.
WASHER MAYTAG MVWB835DC3 Found error f6e1 Communication Error: UI Cannot Hear ACUand f0e3 overload and f6e3 Communication Error: ACU Cannot Hear UI; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)
Gabriel P.
WASHER WHIRLPOOL MVWB765FC3 Cc that the unit stopped working. Ran diagnostics found drain pump overheating and not draining replaced drain pump. Ran calibration. Cleared error codes.Opt test ok. ; used 1 W10876600 (PUMP-WATER) from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Calling whirlpool tech line is still leak notice that the water line connect to a John guest fitting before releasing water it may be bad asking that question to tech line spoke to rick, he say John guest fitting can go bad ask me to order it and replace it ordering ; ordrng 1 W11227371 (spigot)
Brian M.
WASHER MAYTAG MVWB865GW0 Cc of error f6e2 Could not get UI to respond Replaced UI and control Ran auto test and calibration OP TEST OK
Jason N.
DRYER KITCHENAID KEYE670BWH1 "Cc unit not drying clothes, several cyclesRan dryer test, found no heat. Checked power in to unit, good at 250v. Checked all thermals, found hi limit thermostat open. Replaced using truck stock. Ran dryer op test, good heat and good airflow. Op test good.; used 1 279769 (THERMAL CUTOFF) from stock"
Joe O.
DISHWASHER KITCHENAID KUDS30IXBL8 Installed control and sump assembly. Ran test cycle. Op test ok
Corey L.
WASHER MAYTAG MVWB835DW4 "Customer complaint washer not filling hoses are letting water out but not when connected, confirmed, valve failed, replaced valve with part sent"
Corey L.
RANGE WHIRLPOOL WOD51EC7AS04 "Customer complaint inner glass on upper door broke, confirmed, reconfirmed estimate with customer, ok, replaced glass with part sent, op test good"
Jason N.
OTR MICROWAVE WHIRLPOOL WML75011HN0 "Installed led driver board and main board. Ran op test for lights, fan and heat. All functions passed. Op test good."
Jason N.
DRYER WHIRLPOOL CGM2941TQ1 "Cc unit not drying and squealing noiseFound squealing noise coming from motor bearing, dryer kit just replaced recently. Replaced motor (279827) using truck stock. Ran op test, good flame for a few cycles then not igniting. Unit needs gas coils. Replaced using truck stock. Ran op test again, good heat, airflow and no abnormal noise.; used 1 279834 (COIL) from stock"
David R.
WASHER MAYTAG MVWB765FW3 Replaced valves. Ran test 51/52. Good. Op test ok
Brian M.
RANGE WHIRLPOOL MEW9627FZ02 Cc unit bake is way off Ran test bake found unit be 20 degrees off Found off set to be set to 30 plus Ohmed out thermostat it’s within range Needs control board Customer wants to call warranty company
Dan H.
WASHER WHIRLPOOL WFW9451XW00 "Customer complaint that unit is not draining, cleared drain pump filter basket , unit drains, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed new led, control board not needed"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ "Customer complaint of water spilling out of ice, found ice not installed properly, no damage, reinstalled correctly, op test good"
David R.
DRYER AMANA NED4655EW1 "Cc long dry times. Tested airflow outside, good. Heated coming from dryer on timed dry high heat is cycling up to 215* on and off. Advised of overloading clothes, using different cycles for loads of clothes. Also gave information about wrinkle prevent. Unit test good, op test ok"
Corina B.
REFRIGERATOR GE ZISS480DRGSS Replaced the inverter kit. Advised cust to wait 24 hrs before inserting food. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "CC that the crisper bins are freezing food and the drawer does not open smoothly. Found the top shelves too high, lowered the shelves. Found the crisper not sitting correctly. Relined the crisper drawer. Optest ok."
Gabriel P.
WASHER WHIRLPOOL MVWB765FC3 "Left a tool underneath washer that was causing a squeaking sound no damage happen,opt test ok"
Jason N.
WASHER AMANA NTW4516FW2 "Cc unit not cycling properlyCustomer stated unit didn’t spin her cloths out.Ran diagnostics found code f8e1 for no fill,long fill. Ran auto test and calibration. All functions passed. Water fill slightly slow due to low well water pressure. Sounds like cycles are ending prematurely due to water level requirements not being met. Checked valve screens, some buildup present. Unit needs inlet valve assembly. Also noticed during normal test, even with water coming in slowly, water level much too high for small load. Pressure hose is clear, ordering control as well.; ordrng 1 W11170317 (cntrl-elec) and 1 W11210463 (valve)"
Corey L.
REFRIGERATOR WHIRLPOOL GS6NHAXVK01 "Customer complaint ice not being made, confirmed, found ice stripper broken and wedged between mold and ejector, unit needs new Im asm; ordrng 1 2198597 (icemaker assy ), used 1 SHIPPING (shipping and handling) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF532SMBW01 Wrong part wrong box. Talked to BJ office to try to expedite part; ordrng 1 WPW10633728 (CONTROL )
Gabriel P.
WASHER WHIRLPOOL WTW8000BW0 "Cc that there is a noise during the wash cycle. Ran a normal cycle.and found basket moving to much ordering spring shock and tub ring ; ordrng 1 W10247710 (washer,suspension) and 1 WPW10591323 (ring-tub)"
Brian M.
DRYER MAYTAG MGD6630HW0 Cc unit not starting and sometimes not powering on Found UI to be dead and not allowing selections Reset power UI turned on but still not allowing selections after boot up Needs UI and control Unit is stacked in a closet will need 2 techs ; ordrng 1 W11310058 (console) and 1 W11350218 (CONTROL )
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS "Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at 13 degrees, found fresh food section evaporator frozen solid, unit needs new control and thermistor ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)"
Arthur V.
DISHWASHER GE GDF630PSM0SS Replaced machine control kit (including rewire 2 harnesses. Op test good
Corey L.
REFRIGERATOR KITCHENAID KSSC42QTS02 "Replaced parts listed, op test good, took core back for return"
Dan H.
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Corey L.
DISHWASHER WHIRLPOOL GU2300XTVB2 "Customer complaint dishwasher is not cleaning dishes detergent not dissolving, confirmed found wash motor failed, unit needs sump asm; ordrng 1 W10806705 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR GE TFX24PRAWW "Cc icemaker leaking Found icemaker leaking when filling up Needs icemaker Customer wants to install himself ; ordrng 1 WR30X10093 (icemaker asm19605), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Customer said she haven’t got ice since I installed new icemaker check voltage to icemaker 124 v try jump starting it with wire and wouldn’t start call bj senior tech explain situation ask me to replace icemaker again and raise the door a little cause sometimes door does not have good contact with switch ,replace icemaker and raise door opt test ok ; used 1 W10884390 (ICE MAKER ASSY) from stock"
Joe O.
WASHER MAYTAG MVWB750WQ1 Cc: leakingFound small leak from cold water line on water valve. water line was barely finger tight. Tightened water line. Op test ok
Jason N.
REFRIGERATOR KITCHENAID KRFF305ESS00 "Cc unit not making ice Ran manual harvest test, would not harvest, found 2 ice cubes jammed in mold. Removed, tested heater function and then ran manual cycle. Ice maker indexed properly, water filled ice mold. Op test good."
David R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced parts, found water line going into fridge was crimped and cut. Tested water, no leaks. Op test ok"
Dan H.
COOK TOP KITCHENAID KGCS105GSS09 "Installed new oriface, op test good"
Jason N.
WASHER WHIRLPOOL MVWB835DW4 "Cc unit not powering on and clothes locked in unitCustomer stated unit is less then a year old, ran entitlement to confirm purchase.Confirmed unit not powering on, checked power in to control, 0v. No power at outlet, found breaker tripped in electrical panel. Reset, unit power restored. Ran diagnostics, found codes f7e0 for loss of power, f0e3 for overload. Ran auto test and calibration, unit powered off during test. Found breaker tripped again. Reset, and watched unit lose power, breaker is bad, cannot handle a load. Advised customer to contact electrician."
Jason N.
REFRIGERATOR WHIRLPOOL WRS311SDHT01 "Cc unit doors not alignedLeveled doors and cabinet. Customer satisfied, op test good."
Jason N.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 Cc unit not operating and or saying close or open doorInstalled customer supplied pre Id door interlock switches. Op test good.
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Replaced im, op test good"
Jeff M.
WASHER WHIRLPOOL WFW6620HW0 Installed new part unit op tested failed. Called tl they want me to replace the ui; ordrng 1 W11319991 (cntrl-elec)
Joe O.
RANGE KITCHENAID KOSE507ESS04 Could not pull unit due to mounting screw being seized in cabinet. And I do not want to damage anything. Spoke with BJ he stated if the screw cannot be removed customer will have to have it removed. Customer to have screws removed.; saved tckt
David R.
WASHER WHIRLPOOL WTW8500DC "No MSN sticker on unit, going off paperwork. Tub ring was replaced last time. Opened up and inspected tub, tub ring good, no cracks or anything inside basket, felt around no pinching or anything that could rip clothes, basket good, washplate is good. Looked underneath, tub is cracked at bottom. Ordering tub. Requesting double labor.**2 count job; ordrng 1 W10512164 (tub-outer) and 1 W10752283 (washplate)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer complaint freezer has ice on floor, confirmed, found evap drain clogged with dog hair and dust, quoted to clear, ok, cleared ice and obstructions from drain tube, op test good"
Jason N.
DRYER WHIRLPOOL WED4815EW1 Installed motor pulley and drive belt. Ran dryer op test. Op test good.
David R.
WASHER MAYTAG MVWC565FW0 "Cc some lights not lighting up, latch engaging and disengaging by itself, sometimes won’t open or shut. Tried putting into service mode, lights no lightning up. Correct power from outlet. Ordering control and latch.; ordrng 1 W11116594 (cntrl-elec) and 1 W11307244 (latch)"
Corey L.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Customer complaint water valve leaking, confirmed, found valve visibly broken, replaced using quote pre built, op test good, asked customer to place water mat, they denied"
Brian M.
REFRIGERATOR KITCHENAID KSSP48QFW05 "Cc of unit not cooling well Found temps in freezer to be 28 and fridge to be around 45 Compressor had valve installed hooked up gauges found unit to be in a 20 inch vac Needs sealed system repaired Needs compressor, heat exchanger, evap and filter drier EST only"
Brian M.
DISHWASHER KITCHENAID KDTE334GPS0 Cc of leak in front Found insulation not cut to proper size and was dipping into water barrier Causing foam to wicken and hold water Cut foam to proper dimensions and reinstalled Ran test cycle OP TEST OK
Joe O.
DRYER WHIRLPOOL WED4850HW0 Cc: door switch brokenFound door switch broken. Need door switch. ; ordrng 1 WPW10569603 (switch-dor)
Dan H.
RANGE JENN-AIR JDRP536WP03 "Installed new user interface , control , and power supply board, op test good"
Brian M.
WASHER MAYTAG MVWX655DW0 Cc unit not spinning out and making a noise Found noise coming from hub Removed hub and found shaft to be damaged and missing teeth where hub sits Advised it needed a gearcase and a hub. They do not want to repair
David R.
WASHER WHIRLPOOL WTW4850HW1 Cc of noise/thumping. No error codes. Went into service mode. Sounds like noise is happening in spin. Everything looks good underneath. Ordering gearcase and cam; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Dan H.
WASHER WHIRLPOOL WFW87HEDW1 "Installed new control , op test good"
Joe O.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Cc: upper rack wheels falling offUpper rack wheels falling off and breaking. Needs adjuster kit. ; ordrng 1 W10712395 (adjuster)
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Customer complaint that drawer is hard to open, confirmed, found shelf not mounted properly pinching drawer track, corrected shelf, op test good"
Corey L.
WASHER KENMORE 110.475326 "Replaced drain pump, op test good"
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc of no ice. Icemaker not cycling on its on, will have to steam out ice stuck in line at top. Ordering valve as well just Incase water is weeping. Ordering valve and icemaker.; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)"
Dan H.
WASHER WHIRLPOOL WTW7500GC0 Installed control and user interfaces
Brian M.
RANGE MAYTAG MGR5765QDW1 Cc unit not baking Found igniter not getting an amp draw Removed igniter ohmed out found igniter open Replaced using truck stock Ran test bake to 350 OP TEST OK ; used 1 12400035 (IGNITER) from stock
Brian M.
REFRIGERATOR KITCHENAID KRSC503ESS00 Cc unit not making ice Found bottom wire harness damaged Needs left door replaced Quoted customer Customer wants to call kitchenaid to see if they will cover the door
Gabriel P.
WASHER MAYTAG MHW3505FW1 "Customer found tub box on it side and bang up when arrive inspected tub found basket not spinning freely when trying to rotate basket it will make grinding sound few spot were bulky this is the third tub we have order ,office review ; O-emld tckt"
Corina B.
REFRIGERATOR KITCHENAID KSSC42QTS02 "Replaced the augur motor, ui and main control. Optest ok."
Joe O.
DISHWASHER KITCHENAID KDFE104DSS2 Installed control and ui. Ran diagnostics test cycle. Op test ok
Corina B.
DISHWASHER KITCHENAID KDFE104DWH5 CC that the bottom shipelf can not fit dishes without hitting the top rack. Raised the upper rack. Optest ok.
Jeff M.
REFRIGERATOR KENMORE 106.5176251 Part was not needed I did not realize that the wiring harness on this model runs through the center of the freezer hinge which causes the wiring harness to brake I repaired the wiring harness unit tested good. reimbursed customer parts
Arthur V.
DISHWASHER AMANA ADB1400AGB1 Replaced parts listed. Op test good.
Corina B.
RANGE WHIRLPOOL WFG525S0JT0 CC that the left burners are not lighting. Found the front burner not lighting. The back burner cap was not sitting correctly. Replaced the burner head. Optest ok.
David R.
DRYER WHIRLPOOL WGD5620HW0 "Put new control in, same problem, will not let UI display start up. Put the old control in, works perfectly. Called Tech line, Chris, explained what was going. Gave me service kit number, should include UI and control. Do not order parts yet. Customer is calling whirlpool to try to send another company or get a new machine; ordrng 1 W11417084 (SERVICE KIT)"
Arthur V.
RANGE MAYTAG MER8674AB0 Replaced bake element and door gasket. Op test good
Joe O.
DISHWASHER KENMORE 587.152639 "Cc: not draining, won’t washFound drain pump failed. Needs drain pump.Collected funds for job number 345039; ordrng 1 A00126401 (pump assembly6967), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER WHIRLPOOL WGD4850HW0 CC that there is a loud noise. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Found the support roller seized. Replaced the repair kit. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 CC that there is rust on the inner door. Found rust spots on the inner door. Will need a new door. ; ordrng 1 W10713614 (door-inner)
Joe O.
WASHER WHIRLPOOL WTW8500DW5 Installed water valve. Ran auto test and calibration. Op test ok
Arthur V.
DISHWASHER KITCHENAID KDTE334GPS0 Found improper voltage to unit causing issue. Hooked up test lead to another outlet and unit fired up. Advised customer to get a electrician Took part for return.
David R.
DISHWASHER KITCHENAID KDTM404ESS3 "Tested new part, water still did not come into unit. Customer has flood safe stainless steel water line. Took off from house, water good. Water line is not allowing water to reach dishwasher. Refund for part. ; saved tckt"
Gabriel P.
REFRIGERATOR WHIRLPOOL GC3SHAXVS02 "Replace housing,opt test ok"
Corina B.
WASHER MAYTAG MVWB725BW0 "CC that there is a loud noise, water leaking. Found the bearings are worn. Basket is seized to the tub, found the rotor in stator covered in oil. Found water leaking on the left side. Will need a tub ring, dispenser, valve, the tub, basket, rotor, rps sensor and stator. ; ordrng 1 280146 (rotor) and 1 W10222008 (filter) and 1 W10381078 (outer tub) and 1 W10518300 (basket) and 1 W10853723 (valve) and 1 WP8533928 (screw) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator) and 1 WPW10552116 (dispenser) and 1 WPW10552206 (nozzle) and 1 WPW10553370 (dispenser) and 1 WPW10554110 (dispener) and 1 WPW10591323 (ring-tub)"
David R.
DRYER WHIRLPOOL WGD4850HW0 "Cc tKing longer to heat. Checked airflow from back of unit, good. Hooked back up, checked airflow outside, hardly any air coming out. Could also see it’s s stuck inside like a nest was built. Unit test good, advised vent cleaning."
Arthur V.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced water valve. Op test good Please refund customer 5.38 for me not having change. ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced the bin and valve. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc: ice maker not workingFound bail arm stuck in the off position. Adjusted bail arm. Cycled ice maker. Op test ok
Jason N.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Recovered refrigerant, installed ff evaporator, Uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min. Shut off pump, held vacuum for 15 min. Recharged with 5.75oz of r134a. Frost pattern starting then evaporated. System went into 20 in vac. Found restriction in filter drier top connection. Replaced with truck stock drier. Pulled system back into a vacuum again, and recharged. Good frost pattern, low side pressure staying at 5 psi. Advised customer to allow 24 hrs before restocking. Op test good.; used 1 WPW10143759 (DRIER) from stock"
Joe O.
REFRIGERATOR KITCHENAID KBFS25EWMS2 Cc: ice maker not workingIce maker receiving proper power. Will not cycle. Needs ice maker.Customer does not want to repair at this time. Also asked me to remove the ice maker to allow more room to put ice cube trays in.
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replaced part, tested. Op test ok"
Corina B.
REFRIGERATOR GE ZISS480DRGSS "CC that the unit is not cooling. No frost pattern on the evap. Condenser and evap fan are running. Checked the voltage to the inverter 120 volts and 5 dc volts. Used the inverter test box for the compressor turned on and the condenser is getting warm to the touch. Will need the inverter. ; ordrng 1 WR49X10283 (inverter kit 20730), used 1 SHIPPING (shipping and handling) from stock"
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Replaced control. Recalibrated unit. Passed ran service cycle passed. Op test good.
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Installed new air damper control, op test good"
Brian M.
WASHER GE GFWH1400D0WW "Cc bellow ripped Found front of bellow ripped and leaking Replaced, ran test cycle and checked for leaks OP TEST OK ; used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER KENMORE 110.977397 "Cc: not dryingRan timed dry cycle. Unit was cycling heat, then it stopped igniting. Found gas coils would not open after they warmed up. Needs gas coils. Replaced gas coils. Ran test cycle. Op test ok; used 1 279834 (COIL2245) from stock"
David R.
DRYER KENMORE 110.6810231 "Cc no heat. Found heater broken in pieces on coils. Replaced from t/s, tested, heated and cycled. Op test ok; used 1 WP8544771XXX (XXX DO NOT RESTOCK XXX ) from stock"
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH31017HW2 microwave new light bulb was not screw all the way in correct issue opt test ok
Dan H.
REFRIGERATOR WHIRLPOOL GX5FHDXVQ03 "Installed new freezer section door, op test good"
Jason N.
WASHER WHIRLPOOL WTW5000DW3 "Cc unit making noise and then stopped workingCustomer stated her last unit was doing the same thing when in spin, making a lot of noise and bouncing all over the place.Ran diagnostics, found code f0e5 for off balance load. Ran auto test, and calibration. All functions passed no abnormal sounds. Ran drain and spin test w/4 large wet towels. Normal vibration and noise. Called wp techline, Chris, to document."
Gabriel P.
RANGE WHIRLPOOL WFE515S0ES2 "is working as design. I went to landlord and explain all details plus send her the service pointer on her email ,opt test ok"
Dan H.
DRYER MAYTAG MEDC300XW0 "Customer complaint of loud noise, confirmed, found a pencil lodged in blower wheel housing, removed, op test good"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found issue is with customer water supply line. Customer has extremely low pressure going to fridge. Advised customer to get a plumber to provide proper water pressure to fridge. Unit op test good. ( customer has pin style valve attached to plastic supply line).
Corey L.
RANGE HOOD ELECTROLUX RH42PC60GS "Replaced lamp, op test good"
Jason N.
WASHER MAYTAG MHW5500FW1 "Cc unit not draining and codesRan diagnostics, found codes f9e1 for slow drain, f3e1 for water level error. Ran drain and spin. Water drain very slow. Pulled drain pump basket. Found almost clogged completely with lint and hair, removed and ran auto cycle. All functions passed, op test good."
Arthur V.
WASHER WHIRLPOOL GHW9250MT2 Replaced both main control and water valve. Op test good
Arthur V.
RANGE WHIRLPOOL WFE714HLAS1 Found unit temp off more than 50 deg. Needs erc and sensor. Customer does not want repaired.
Corey L.
REFRIGERATOR WHIRLPOOL MFI2569YEM0 "Replaced ice maker, op test good, customer stated the noise was better but still faintly heard at times, did not hear sound, added another small strip of foam to condenser to assist in noise dampening"
Joe O.
DRYER GE GTDP400EM1WS "Cc: squeakingFound slides worn and missing, damage to bearing/slide holder. Pulley is worn. Needs top mount bearing kit and pulley.Customer does not want to repair at this time"
Joe O.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc: leaking waterRan test cycle. Could not duplicate leak. Op test ok
Gabriel P.
DRYER MAYTAG MEDB765FW0 Found error code F4E4 l2 line voltage error. F2e1 stuck key. Cleared error codes. Checked thermal fuse. Good. Optest ok. Working as designed.
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit making a tapping sound like water and water in freezerCustomer stated it had started working properly a few days ago, but wanted to stay on just to ensure unit is working fine. Customer stated she had an outage a few days ago then unit stopped working. Possible unit did not return to cooling after power restored. Inspected unit, found residual water droplets in freezer around evap area and bottom of freezer. Looks like freezer thawed then refroze. Unit is cooling and making ice at this time, unit op test good."
Gabriel P.
WASHER FRIGIDAIRE FAFW3801LW3 Replaced drain pump. Ran a rinse and spin.optest ok.
Corey L.
WASHER AMANA NFW7200TW "Replaced drain pump, op test good, advised customer to run an empty cycle with at least 1 cup vinegar to clean washer from sitting water and smell"
Jason N.
WASHER WHIRLPOOL MVWB835DW2 "Cc unit leaking from underneathCustomer stated it was running from under the unit but couldn’t determine origin, he tried running a load before I arrived, the unit did not leak.Ran diagnostics, no codes stored. Ran auto test, all functions passed, no leak detected on unit. Ran wash cycle for 10 min, then cancel drain, no leaks from unit. Floor drain overflowing after unit drain out, rolling out onto floor and under unit. Advised customer that his floor drain is clogged and will be the source of his “leak”."
Jason N.
DRYER ADMIRAL AGD4475TQ1 "Cc unit not drying clothesChecked heat and airflow. No heat, no power to ignitor. Checked thermals, found thermal fuse open. Replaced using truck stock. Ran dryer test, good heat. Checked venting through to outlet. Good airflow at vent outlet. Op test good.; used 1 WP3392519 (THERMAL FUSE) from stock"
Dan H.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint that unit runs and shuts off, started timed dry cycle, unit started , unit heated, unit never shut off, timer is good, power is good, unable to duplicate the problem , unit is operating as designed"
Arthur V.
DRYER MAYTAG MGDB835DW4 Found customer gas supply line in the off position. After turning on unit heating properly.
Arthur V.
REFRIGERATOR KENMORE 25370313213 Customer complaint of loud noise coming from fresh food area. Upon arrival unit in off position with nothing running. Found icemaker fan making noise. Customer had in off position and does not use it. Unplugged fan assy. Op test good
Dan H.
WASHER MAYTAG MVWB880BW0 "Installed new lid lock, control, and user interface , op test good"
Jason N.
WASHER WHIRLPOOL WTW7000DW0 "Cc unit making noise in spinRan auto test, gearcase bearing very loud when spinning basket. Unit needs gearcase. Customer not repairing at this time, estimate only."
Arthur V.
WASHER WHIRLPOOL VAW3584GW1 Additional parts are needed. Found unit needs shield and damper and cover. ; ordrng 1 W10676061 (cover) and 1 W10780045 (suspension) and 1 WPW10427633 (pulley shield)
Gabriel P.
WASHER MAYTAG MVWX655DW1 Found gearcase leaking oil also motor shaft broke inside gave customer and estimate she will not fix
Corina B.
WASHER WHIRLPOOL WFW72HEDW0 When dropping the dryer the control knob broke. Replaced the control and pressure switch. Brought core back for return. Will need a knob. Cust can install the knob. ; ordrng 1 W10631126 (knob)
Corey L.
DISHWASHER WHIRLPOOL WDF560SAFM2 "Customer complaint dw door not closing right and is crooked, confirmed, found right foot slipped off of new hardwood floor onto subfloor under unit, customer cut a piece of extra flooring they had to install under unit to prevent a reoccurring issue, installed wood panel under foot and leveled unit, op test good"
Arthur V.
WASHER WHIRLPOOL WTW5640XW0 Found unit needs a gearcase and a actuator. Bearing is bad and getting 2 error codes related to actuator. Customer does not want repaired
Jason N.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Cc unit freezing product in ff compartmentCustomer states product on top shelf and left side of section is freezing. Found large items placed right in front of air vent outlet. Advised customer to avoid placing product in this area to allow proper airflow through compartment. Ran diagnostics, checked damper operation. Damper op good. Unit operating as designed."
Dan H.
WASHER MAYTAG MVWB865GC0 "Customer complaint that unit is not spinning properly, ran diagnostics no error codes found, started drain and spin, unit spins, unit is operating as designed"
Jason N.
DRYER MAYTAG MGDC465HW0 "Installed gas coils, coil op test good."
Dan H.
RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint that start button is not working, confirmed, unit needs new control(blk); ordrng 1 W11126814 (cntrl-elec)"
Dan H.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Installed new control, op test good"
Corina B.
WASHER MAYTAG MAH6500AWW Replaced the waiter valve. Optest ok ; used 1 SHIPPING (shipping and handling) from stock
David R.
OTR MICROWAVE WHIRLPOOL WML75011HW0 "Replaced all parts. Applied touch up paint as best as possible to area that was burnt. Let dry. Tested, unit heated. Op test ok."
Jeff M.
DRYER MAYTAG MEDX655DW1 Unit is only getting 120 V AC customer needs an electrician
Joe O.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Installed listed parts. Tested unit. Op test ok
Joe O.
DRYER AMANA NGD4655EW2 Cc: rear panel pulling away from unitFound rear panel not sitting correctly on back of dryer. Adjusted panel. Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.
Corey L.
RANGE WHIRLPOOL WOD77EC0HS01 "Customer complaint randomly the unit like resets and date goes back to Jan 1st, ran diagnostics found f6e0 and f6e4 ui lost communication, cleared, unit needs ui and main board; ordrng 1 W11261165 (cntrl-elec) and 1 W11351648 (console)"
Corina B.
RANGE WHIRLPOOL WFG320M0BW2 "When running the entitlement, still in warranty. Advised cust to reach out to whirlpool. Will need the front left and back right burner heads ; ordrng 1 WPW10515453 (burnr-head) and 1 WPW10515455 (burnr-head)"
Joe O.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Cc: vibration noise, intermittently not cooling in freezer, ice maker intermittently not functioningFound no stored error codes, found temps in ff section at 40 degrees and freezer temps at 11 degrees. Freezer evap hitting ice build up on freezer evap. Found evap completely frosted over. Entered manual defrost. Unit is defrosting. Needs controlCustomer does not want to repair at this time."
Joe O.
RANGE WHIRLPOOL WFE540H0ES2 "Cc: not maintaining desired temp, not cooking evenly(around dish cooks but not the middle)Ran test bake to 450. Monitoring temps. Temps are staying even around the cavity. Unit maintained temp at 455. Could not duplicate issue. Op test ok"
Joe O.
WASHER MAYTAG MVWC565FW1 Cc: intermittently lid will not unlockFound no stored error codes. Installed lid lock. Ran auto test and calibration. Op test ok
Arthur V.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Center hinge holes miss drilled and stripped. Door could be mounted opening from the left only Unit holes are stripped (unrepairable )
Jason N.
REFRIGERATOR WHIRLPOOL GS6SHEXMB00 Installed optical boards and ice maker. Ran manual ice maker harvest test. Ice maker indexed properly and mold filled with water. Op test good. Advised customer to allow up to 24 hrs for fresh ice.
Jason N.
DISHWASHER MAYTAG DWU7400AAE "Cc unit leaking from sides of doorRan wash test for 15 min. No leaks appeared at this time, but definite evidence of water leaking from sides of door. Door gasket is very flat and brittle. Checked under unit, no leak from under unit, very dry. Unit needs door gasket. ; ordrng 1 WP902894 (gasket)"
Gabriel P.
DRYER MAYTAG MGD6600TQ1 "Dryer not starting check door switch good check fuses good found pulley defective gave customer estimate on dryer put parts in,opt test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock"
David R.
REFRIGERATOR WHIRLPOOL ET1MTKXKQ08 "Replaced parts, tested. Op test ok"
David R.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Cc high pitch noise. Found noise coming from back of unit from cond fan motor. Tried to see if things were vibrating off each other. Moved stuff around. Started unit up, everything sounds normal. Still a little noise, ordering motor.; ordrng 1 W11127829 (motor-cond)"
Dan H.
RANGE WHIRLPOOL WFE550S0HZ1 "Installed new control, op test good"
Corina B.
WASHER WHIRLPOOL WFW92HEFW0 "CC that there is water staying in the bellow. Found the holes in the bellow are not lining up with the tub. Adjusted the bellow. Started a rinse and spin. Advised cust there will be a little water in the bellow, to keep the door and dispenser open for proper airflow. Optest ok."
Gabriel P.
WALL OVEN WHIRLPOOL RBD305PRS00 "Took both door apart and clean,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer light is not working needs a new freezer light and LED power board; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (module)
Gabriel P.
WASHER GE GTWN2800D0WW Customer said he hear water underneath basket check drain pump good ran rinse cycle and it drain explain customer that there is water inside basket and why
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced part. Tested. Steamed. Give half an hour before opening for gasket to conform to cabinet correctly. No gaps. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed new part unit op tested good
Corina B.
DRYER MAYTAG MGDB765FW0 Replaced the control and ui. Brought the core back for return Optest ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRF757SDEH00 "Customer complaint Im not making ice, confirmed, found ice frozen in mold, no im errors, im mold heater failed, unit needs im asm; ordrng 1 WPW10764668 (ice maker)"
Jeff M.
DRYER WHIRLPOOL GEW9200LW1 Main relay on the board is not operating correctly needs the main relay board. Part is discontinued ; ordrng 1 3980062 (control board)
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced the control, ui and evap fan. Brought core back for return. Steamed out the evap. Optest ok. Advised cust to replace the plastic waterline with a copper or braided flex line."
Jeff M.
B/IN REFRIGERATO KITCHENAID KSSP42QFS05 Installed new part unit op tested good
David R.
DISHWASHER KITCHENAID KDTE104ESS3 "Cc water not getting to dished. Turned normal wash on, took off bottom kick plate. Could hear water coming into unit. Pump and motor assembly making funny noise and not pushing water around. Will need pump and motor, do not order parts; used 1 WPW10605057 (PUMP AND MOTOR ASSY 171.66) from stock"
Dan H.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Installed new ice maker , op test good"
Jeff M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed new part unit op tested good
Corey L.
DRYER WHIRLPOOL MGDB880BW0 "Customer complaint dryer is not heating well again, confirmed burner cycling off too quick, found dryer vent is foil and pinched in a few placed but majorly were gas connection to unit is, advised this will restrict airflow and cycle burner off to prevent over heating as air cannot escape quick enough, advised customer foil style vent is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent"
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHB "Customer complaint door alarm says door is open the right part of ff door has a gap and the light can be seen on, confirmed, found ff door not installed level allowing top of door to sag towards frz missing ff dr switch, corrected door, op test good"
David R.
DISHWASHER MAYTAG MDB4949SHZ0 "Ohmed out heater, good. Tested drain pump, good. No error codes, ran service mode, heater came on at end. Op test ok"
David R.
WASHER WHIRLPOOL WFW5620HW0 "Cc of leaking. Found service point for vent deflector. F0E2 Oversuds , F8E3 overflow, F2E5, F0E5 off balance, F5E3 unlock failure error codes. Found a lot of suds coming from vent and inside unit. Found a lot of spilled detergent in load and go drawer. Went over with customer of using load and go and single detergent drawer. Detergent concentration was at 2x, raised to 4x. Ordering part.; ordrng 1 W11409996 (VENT DEFLECTOR)"
Jason N.
DISHWASHER GE GDT580SMF6ES "Cc unit not powering up againConfirmed unit will not power up. Checked voltage at control board connector, missing neutral, checked power at power cable wire nut connections, good power at 122v . Found power pigtail connector with burnt neutral terminal. Scrapped away some oxidation inside terminal and tested, power to unit restored. Unit needs power jumper pigtail connector. Customer is calling GE for parts cost coverage. Customer to contact office when she has parts to schedule a return date.; ordrng 1 WD21X23559 (dishwasher jumper ha3881), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER WHIRLPOOL WFW6620HC0 Installed new part unit op tested good
Corey L.
DISHWASHER KITCHENAID KUDE20IXSS8 "Customer complaint it’s very loud seems like when it’s draining, confirmed found drain pump failed, replaced pump with ts part, op test good, unable to place water mat as unit site lower than main flooring; used 1 WPW10348269 (PUMP-DRAIN) from stock"
Jeff M.
WASHER FRIGIDAIRE FAFW3801LW5 "Drain pumps not needed the drain pump functions correctly yes use the machine is not spinning it’s not agitating’s not receiving power unit needs a control board.; ordrng 1 137006085 (control board), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc: will not go through full cycle on quick cycle and light cycleRan diagnostics found no stored error codes. All functions working at the moment. Op test okSpoke with BJ, if it happens again we are going to pre is a control"
Joe O.
RANGE AMANA AGR6303MFS0 Cc: will not re ignite after pre heatRan test bake to 350. Unit ignited right away. Unit is cycling heat. Unit functioning as designed. Op test ok
Corina B.
DRYER MAYTAG MEDB765FC0 Replaced the belt and pulley. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Started unit. Optest ok.
Corina B.
MICROWAVE GE CVM1790SS1SS Replaced the door switches. Optest ok.; used 1 SHIPPING (shipping and handling) from stock
Dan H.
REFRIGERATOR WHIRLPOOL ED5FHAXVS "Customer complaint that unit is not dispensing ice, found ice lever missing switch, adjusted, op test good"
Corey L.
WASHER MAYTAG MHW6630HW0 "Installed new fan, fan operating but still potential to leak, found svc pointer W11419643 advising adding a deflector to vent port, ordering part; ordrng 1 W11036940 (DEFLECTOR)"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Customer complaint ff led was flickering and is now dim, confirmed, found one led on module failed, replaced with part sent, op test good"
David R.
DRYER WHIRLPOOL WED4850HW0 "Replaced part, tested. Heated and cycled. Op test ok."
Arthur V.
WASHER MAYTAG MVWB835DC4 Replaced control and console Ran number 51 service verification cycle. Unit passed. Took core for return
David R.
RANGE WHIRLPOOL KGST300HWH9 "Cc of F1E3 error code, configuration error. Turned off power, checked, everything is hooked up correctly. Will need main control and display control. Will need parts research, 9782431 board display, 9782436 control both NLA.; saved tckt"
Arthur V.
DISHWASHER KITCHENAID KDPE234GPS0 Found motor and sump assy faulty. Replaced with truck stock part. Op test good ; ordrng 1 W11085683 (pump&motor)
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer is laking, confirmed, found water dripping from cold supply hose at back of unit, hose was lose, tightened hose, leaking stopped, placed water mat"
Corina B.
RANGE AMANA AGG222VDW4 "Cust showed pop, sent pic. CC that the oven does not light. Found the safety switch was turned off. Turn safety switch on. Oven heated. Optest ok"
Corina B.
MICROWAVE MAYTAG MVWP575GW0 CC that there is a grinding noise. When running a spin found the cam is loose. Used loctite on the nut. Ran a calibration. And a drain and spin. Optest ok
Corina B.
WASHER MAYTAG MVWC415EW1 "CC that there is a groaning noise in a spin cycle. Started a rinse and spin with clothes, no noise. Ran diag no codes. Advised cust to take video when the noise is present. Advised cust 6-8 bath towels equals a full load and 1-2 tablespoons of he detergent. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Optest ok."
Corina B.
REFRIGERATOR KITCHENAID KRFF507HBS00 CC that the lights are not working. Unplugged the unit the lights did not come back on. Replaced the lights and the main control. Brought core back for return. Optest ok ; used 1 W11205083 (MODULE) from stock
Dan H.
COOKTOP ELE WHIRLPOOL WFE505W0JS0 "Installed new cooktop, op test good"
Jeff M.
WASHER KENMORE 11025132410 Installed new part unit op tested good