Local Reviews
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Corina B.
DRYER MAYTAG MEDB835DC4 "CC there is af comes on the screen. Ran diag f4e3 air flow. Called t/l Mark to check the air flow to out, no air leaks inside, good vent outside and inside. Could be the load causing the issue. Have telescope vent, short run no more then 3” When running unit af came up. Optest ok"
Gabriel P.
DRYER WHIRLPOOL WED49STBW1 "No issues found check all fuses pass heating element cycling on and off is good temp is 165 degrees coming out of dryer,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer complaint of burning electrical smell, no burning smell noticed, no burn marks on controls, all visible wires are good, evaporator fan motor and air damper are good, compressor and condenser fan motor are good, defrost heater is working, unable to duplicate the problem , unit is operating as designed"
Gabriel P.
WALL OVEN JENN-AIR JES9800CAR00 "Cc that the oven is not heating up. Found bake element shorted. Checked resistance found bake element open. ; ordrng 1 WPW10310274 (elmnt-bake), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER WHIRLPOOL WFW87HEDW1 "Customer complaint of intermittent error code, ran diagnostics found f3e2(temperature system error) error code, temperature sensor is good, unit needs new control; ordrng 1 W11096963 (cntrl-elec)"
David R.
WASHER WHIRLPOOL WFW5620HW0 Replaced part. Ran service mode. Op test ok.
Jeff M.
WASHER WHIRLPOOL WFW5620HW0 Customer explain to me the first time the washer did not spin correctly it was a very small load I told her it might not of been enough material for the unit to work with 3/4 of the way full is considered a full load unit tested good could not find an issue
Arthur V.
REFRIGERATOR MAYTAG MBF1958XES5 Found icemaker faulty. Replaced with truck stock part. Op test good. ; used 1 W10884390 (ICE MAKER ASSY) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 There is a consistent loud chirping noise coming from the compressor I’ve tried leveling the unit I’ve tried putting pressure on the compressor nothing will cause this noise to go away needs a new compressor.; ordrng 1 W11209866 (compressor)
Corina B.
BEVERAGE CENTER WHIRLPOOL KBCS24RSSS01 "CC that the unit stopped cooling and now it’s cooling. Top 45* bottom 50*. Found the thermostat is at the coldest setting. When turning the thermostat the unit turned off. Will need a new thermostat. ; ordrng 1 W11211930 (thermostat 8412), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWC565FW1 Upon arrival ran diagnostics getting 2 error codes oversudsing and motor unable to reach target rpm’s. Cycled unit with load of towels and robes and unit spun out clothes. Customer admitted to using a cup full of soap on every load. Advised cust to reduce soap to two tablespoons max per load —could not duplicate issue—-
Brian M.
RANGE WHIRLPOOL WOS11EM4EB00 Cc unit not broiling Turned broil on 550 Unit heated up and reached temps in about 15 min Let unit cycle Could not duplicate a non heating issue at this time OP TEST OK
David R.
REFRIGERATOR KITCHENAID WRV986FDEM00 Replaced part. Op test ok
Corina B.
COOKTOP ELE WHIRLPOOL GY399LXUB03 CC that the control panel is not responding. Replaced the membrane. Optest ok
Jeff M.
WASHER WHIRLPOOL WTW5000DW2 Washing machine has a smell, I recommended for them to clean the washer tonight with 1/4 cup of vinegar and go from there
Corina B.
WASHER MAYTAG MVWB835DW4 CC that there is a loud noise in a spin cycle. Found the bearings are worn. Will need a new gearcase. Cust called whirlpool has autho for parts and labor. Replaced the gearcase from t/s. Ran calibration. Optest ok. ; used 1 W10811956 (CABRIO GEARCASE 26235) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRF532SMBW01 Found bd not sending power to compressor or condenser fan motor Only lights and evap fan motor. Connected up test fixture and compressor started. New bd is faulty. Also started the compressor in test mode but will not start on its own ; ordrng 1 WPW10637328 (cntrl-elec)
Dan H.
WASHER MAYTAG MVWC555DW0 "Installed new drive hub and washplate, op test good"
Dan H.
DRYER AMANA NED4655EW1 "Customer complaint of noise, confirmed, found an envelope in blower wheel housing, removed, op test good"
Brian M.
DISHWASHER KITCHENAID KUDS30IXBL8 Installed pump with new capacitor Ran several test cycle OP TEST OK
Jeff M.
DRYER WHIRLPOOL WED4815EW "The bully on the dryer for the motor really bad because the belt Freds now needs a motor belt motor pulley and belt; ordrng 1 341241 (belt,drive) and 1 WP8066184 (pulley-mtr)"
Dan H.
WASHER MAYTAG MHW6630HW0 "Customer complaint that time is not counting down properly and of low flo error, explained to customer that the time is an estimate and the unit will add and subtract time on its own, ran diagnostics found f8e1(valve failure), f0e2(oversuds), found cold water barely entering unit, valve is receiving 120vac , unit needs new cold water valve; ordrng 1 W11316256 (valve)"
Dan H.
RANGE MAYTAG MEW9630FZ03 "Customer complaint that neither upper or lower oven are heating to temperature, ran diagnostics no error codes found, oven temperature sensors both reading room temperature, started bake for 350 degrees in both ovens, after 25 minutes oven temperatures are at 205(upper) and 235(lower), unit is only receiving 120vac from wall, called bj for second opinion, bj agrees, advised customer that they need an electrician to correct power supply"
Dan H.
RANGE GE ZGP366NR5SS "Installed new igniter, op test good"
Dan H.
DRYER MAYTAG MGD5100DW0 "Customer complaint of vibration, Confirmed, found lint built up on blower wheel causing vibration, cleaned, op test good"
Brian M.
DRYER MAYTAG MEDX655DW1 Cc of noise found noise coming from blower housing Removed and tweaked bulkhead so it sits a little more flush Ran test cycle with heavy wet cloths with customer present OP TEST OK
David R.
REFRIGERATOR FRIGIDAIRE FGHB2866PFJA "Cc water turning on and coming out dispenser by its self, he switched from water to cube ice and then the ice started coming out by itself. UI number display fading away. Will need UI and module. Gave estimate, customer wants to call Frigidaire. ** if authorization comes through for parts, also order 5304502779 main control board.; ordrng 1 242058230 (user interface) and 1 242270102 (module WITH PADDLE), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE KITCHENAID KFEG500EBS3 Replaced door outer glass Assy. Op test good
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "CC that the unit is not cooling. Ran diag thermistor, passed, condenser and evap fan turns on. Checked the defrost heater 544 watts. A lot of frost on the back wall of the evap cover. Will need a new control. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WP2315549 (evap fan motor)"
Jason N.
WALL OVEN WHIRLPOOL JJW2730WS00 "Installed UI control. Ran bake test to 300 on both upper and lower. Let cycle for 15 min. Op test good, no errors"
Gabriel P.
DISHWASHER WHIRLPOOL WDF330PAHB1 "No issue with dishwasher is working as design ,opt test ok"
Brian M.
WASHER MAYTAG MHW6630HW0 Cc of leak Ran several test cycles could not find a leak underneath but found drawer dispenser leaking from around the side Needs dispenser assembly Unit Is stacked will need dryer to be removed to access top of washer ; ordrng 1 W11316600 (drawer)
Jason N.
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Recovered refrigerant, installed compressor, evaporator, and Uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min. Held vacuum for 15 min. No leaks. Recharged with 5.0 oz of r134a. Watched frost pattern on evap,. Good pattern. Op test good."
David R.
REFRIGERATOR WHIRLPOOL ET1MTKXKQ08 "Cc of ice building up in FZ and dripping down to FF, Temp of items being cold, maybe not defrosting. Tested, bad bi metal and defrost timer. Heater good. Ordering timer, bi me teal, thermostat. Will have to steam out ice in FZ, are sure drain tube is clear as well.; ordrng 1 W10822278 (timer-def) and 1 WP2204605 (thermostat) and 1 WP4387503 (bimetl-def)"
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Complaint of noisy operation Plugged unit in allowed unit to run several min while inspecting other unit in store Found no abnormal noises OP TEST OK
Brian M.
WASHER GE GTW460ASJ9WW Cc hot is cold and cold Is hot Found water lines reversed Swapped lines Ran test cycle OP TEST OK
Corina B.
RANGE KITCHENAID KSGG700ESS1 Replaced the door rod and switch. Heated oven to 350*. Optest ok.
Brian M.
RANGE WHIRLPOOL WFE770H0FZ2 Cc unit not holding temp and seems to take longer to bake Ran test bake to 350 found unit to be about 5 degrees off Calibrated unit re ran test bake Got on average temp of 347 OP TEST OK
Corina B.
WASHER MAYTAG MVWX655DW2 "CC that the unit ran with water for over an hour. Ran diag. F8E1 – NO FILL, LONG NO FILL. Checked water lines, correct. Drain hose is correct height. Started a normal cycle. Optest ok"
Corey L.
OTR MICROWAVE KITCHENAID KHMC1857BSS "Replaced mag, op test good"
Arthur V.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint that unit fills with water without using unit. It started weeks ago and slowly fills the dishwasher with water Needs water valve. Customer ; ordrng 1 W11175771 (valve-inlt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "CC that there is a grinding noise when dispensing ice and replaced the saddle valve with an inline valve valve. Dispensed the ice, normal noise. Will need a new valve due to the valve weeping. ; ordrng 1 WPW10349187 (valve)"
Jason N.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc unit still stopping in mid cycle and then not starting. Ran diagnostics, no codes in history. Ran wash test then cancel drain. Checked power in to unit, good power in at 118v, checked power cord and connections in j-box. Customer stated it worked for 2 weeks after last service visit then stopped working. Ran diagnostics cycle all the way through, all functions passed, no fault codes at end. Ran 2 more wash cycles up to 10 min, unit still working as designed. Called wp techline to document, Robert. Unit stopped after talking to techline, unit powers off then back on. Unit losing voltage intermittent after running for awhile. Advised customer this will most likely be a power issue, and to have an electrician take a look."
Jeff M.
REFRIGERATOR WHIRLPOOL WRT318FMDM00 Control board will not stay at the recommended setting consistently at the lower lowest setting and the handle is broken needs control board and new door handle; ordrng 1 W10806512 (handle) and 1 W10869714 (contrl-box)
David R.
OTR MICROWAVE WHIRLPOOL WMH31017HW2 Replaced parts. Tested. Heated. Op test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL GC3SHAXVS02 "Filter housing defective,also leaking water,will need replace ordering parts ; ordrng 1 WPW10121140 (housing), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
MICROWAVE WHIRLPOOL WMH32519HZ I explain to the customer that the fan is only a 400 CFM unit tested good.
Jeff M.
WASHER WHIRLPOOL WFW6620HW0 Installed new part did not work it’s main control board; ordrng 1 W11322905 (cntrl-elec)
David R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Cc water coming from icemaker, icemaker working just excess water causing ice in to freeze and bigger cubes and water everywhereCalled techline Chris Doesn’t fall in service pointer m/s. Order UI and main boardgave customer estimate, do not order parts; ordrng 1 W10864261 (cntrl-elec 287.89) and 1 WPW10589838 (cntrl-elec 299.04), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR KITCHENAID KSSC42QTS02 "New shaft is same size, found the channel on auger motor is too large and spins around shaft, found previous techs notes for this same issue with auger motor on look up not being correct, ordering correct auger motor, did not install main control as we do not have another touch panel at the home and shutting down power to the unit in order to replace control will take out panel again which would put the unit into a no cool situation, ordering auger motor and touch panel; ordrng 1 W10271509 (motor)"
Arthur V.
WASHER MAYTAG MHW6630HW0 Called techline talked to David Unit not responding correctly to any tests. Would not drain in drain mode but would fill. Needs adc. Reschedule at customer request ; ordrng 1 W11322883 (cntrl-elec)
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc unit dispense slow.Confirmed slow dispense , customer stated they changed the filter with no change, it’s been slow since they installed. Rolled unit out to check water source pressure, found braided line kinked. Straightened out and tested dispense. Dispense now normal. Op test good."
Jeff M.
WASHER WHIRLPOOL MHW5630HW0 the screws in the soap dispenser are stripped out and rusted needs the dispenser n screws; ordrng 1 W11316600 (drawer)
Gabriel P.
DRYER WHIRLPOOL WED7000DW2 Cc that there is no air flow. Turned cycle on a normal cycle. 165 F coming out of the back of the unit. Went outside to check the exhaust and found the openings completely shut and no air coming out. Also found aluminum foil vent hose and will need to be replaced with semi rigid or rigid metal vent. No issues found with unit. Working as designed. Also referred them to dryer vent wizard to clean the vent.Opt test ok ok.
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Icemaker is consistently cycling not filling needs new icemaker; ordrng 1 WPW10300024 (icemaker)
David R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Called customer, said the same thing is happening, once you get water about 30 or so secs later it sill start dripping by itself. Spoke with Brian. Let customer know we are ordering parts before we return. ; ordrng 1 W10386778 (water fitting assy) and 2 WP2300868 (fitting)s and 1 WPW10238100 (valve-inlt) and 2 WPW10277958 (fitting)s and 1 WPW10341320 (valve-inlt)"
David R.
RANGE KITCHENAID KSEG700ESS3
Dan H.
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Customer complaint that unit is not cooling, Fresh food section temperature at 54 degrees, freezer section temperature at 44 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, found ice build up on upper corner of evaporator , unit needs new evaporator, compressor and filter drier, ran entitlement, parts and labor are covered per extended warranty ; ordrng 1 WPW10317013 (evaporator) and 1 WPW10507886 (compressor)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Temp was on 35 degrees on user interface and temp inside was 33 34 degrees explain customer how to change temp on ui and to leave it on recommend settings on 38 degrees and also not to block the vent where all cooling comes out front also cc when using dispenser for water every 15 minutes will leak call bj help me diagnose will order valve and water tube line office make sure I order the right one thanks ; ordrng 1 W11043013 (valve) and 1 WPW10444033 (tube-water)
Joe O.
REFRIGERATOR KITCHENAID KSSS42QMW01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 7.5oz of r134a. unit went into a 20 inch vac. And only has a partial frost pattern. Called BJ advised him. He stated to add a little more R134a. added 1oz. He stated it sounded like a low charge. After adding another 1oz the frost pattern did not get any better. He stated to call whirlpool tech line. Called whirlpool tech line spoke to Chris. He stated it sounds like there is a partial restriction somewhere. He stated it is possible the cap tube may have gotten bent and straightened during install. Needs heat exchanger.Couldn’t find the heat exchanger part number. Called BJ He stated the office will research the part.
Jason N.
REFRIGERATOR KITCHENAID KRSF505ESS01 "Cc unit not coolingConfirmed ff and freezer compartments at room temperature. Tapped system, low side in 20 in vacuum. Unit has refrigerant leak. Unit needs sealed system repair. Repair covered under 2-5 yr. ; ordrng 1 W10779331 (compressor) and 1 WPW10643261 (evaporator)"
Jason N.
REFRIGERATOR FRIGIDAIRE FFHB2750TD0 "Cc crisper drawer roller broke off shelfCustomer was sent rollers, she needs the actual shelf, the pin that the roller attaches to is broken. Ordering shelf.; ordrng 1 5304508067 (SHELF W/ROLLERS)"
Joe O.
DISHWASHER KITCHENAID KDFE104DSS2 "Cc: not heating, ui intermittently workingRan diagnostics test cycle. Found error codes f7e1(no heat) and f6e4(float switch stuck open). Found drain hose is sitting level with the bottom of the sink. Advised customer of the possibility of back feeding water. Found element is heating. Needs control and ui; ordrng 1 W10854215 (cntrl-elec) and 1 WPW10537336 (panel-cntl)"
Arthur V.
DISHWASHER AMANA ADB1400AGB1 Found unit needs a motor pump assy. ; ordrng 1 W10888591 (pump and motor)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Fan motor is still making noise order and replace fan motor and fan blade; ordrng 1 W11334745 (MOTOR) and 1 WP67006337 (blade- fan)
Arthur V.
RANGE MAYTAG MER8674AB0 Found bake element open and needs replaced. Also found unit needs door gasket ; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10162385 (gaskt-door)
Brian M.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc that unit stops cooling and has no lights and he resets power and it works Happened 3 times At arrival found unit functioning and operating correctly Temps in fridge are 39 and freezer is -1 also has ice in bin Advised customer that it may be a control board issue and it is hard to determine when unit is functioning as normal Quoted customer for control board Customer wants to try the control board abs see if it fixes issue ; ordrng 1 W10843055 (cntrl-elec29607), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER WHIRLPOOL WFW72HEDW0 Installed new part unit op tested failed. Fix the door lock issue but the unit will not fill needs a pressure sensor in main control need a second tech units in a very small location in the dryer’s on top of it; ordrng 1 W11031829 (cntrl-elec) and 1 WPW10448876 (switch-wl)
Arthur V.
REFRIGERATOR WHIRLPOOL MSS25C4MGZ00 Wrong switch ordered. Wire connections do not match up. See pics sent to BJ. Switch is also to wide and doesn’t fit in the opening. Office to investigate difference in switches and order the correct one. (Av only repair ); ordrng 1 WP1118894 (light switch)
Joe O.
WASHER WHIRLPOOL MHW5630HW0 Installed dispenser drawer. Ran test cycle. Op test ok
Arthur V.
DRYER WHIRLPOOL WED4815EW1 Found no 220v to outlet Advised customer. From left terminal to neutral is 0 volts. Customer needs a electrician to provide correct power.
Brian M.
WASHER MAYTAG MVWB880BW0 Cc unit just clicks Found lid lock error and ran manual lid lock Lid not locking properly Also found unit not making not allowing me to run other tests Needs main control Needs lid lock ; ordrng 1 W10763749 (cntrl-elec) and 1 WPW10619844 (latch)
Jason N.
DRYER WHIRLPOOL WED9470WW1 "Cc unit making sound when removing lint screen.Customer also stated the lint screen is not catching lint like it used too.Found lint screen tensioner bent, straightened out. Also found lint buildup in vent housing and in blower wheel. Cleared out blower wheel and vent housing. Tested lint screen install and op test for airflow and heat. Op test good."
Jason N.
DRYER WHIRLPOOL WED9270XW0 "Cc unit not heating Checked all thermals, and element. Found element open. Unit needs element. Customer not repairing at this time."
Jeff M.
WASHER WHIRLPOOL WTW8500DW5 "The water valves are not closing properly it’s allowing the water to pass through the machine needs new water valves. Estimate only; ordrng 1 W11165546 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG WTW6600TQ0 "Cc unit leaking Ran diagnostics, found codes f32 for long drain. Ran auto test, unit leaking when in spin. Unit needs tub seal and bearings. Customer not repairing at this time, estimate only."
Arthur V.
DISHWASHER GE GDF630PSM0SS Found unit not heating. Have 15 ohms at element. Needs control. ; ordrng 1 WD21X26186 (MACINE CONTROL )
Joe O.
RANGE WHIRLPOOL WEG515S0FS0 Cc: burner would not shut offFound knob arm on valve twisted and bent. Straightened the valve enough to put a burner knob on. Put burner knob on. Tested burner. Burner is rotating without issue. unit functioning as designed. Op test ok
Jason N.
RANGE WHIRLPOOL WFE320M0ES2 Installed spring hinge. Door op test good.
Joe O.
REFRIGERATOR WHIRLPOOL ET1FTKXKQ11 "Cc: frost build up in freezer, ff section starting to get warmFound ff section temps at 45 degrees and freezer temp at -9 degrees. Settings for ff section are at 4 out of 5 and and freezer at 2 out of 5. Freezer is frosted over. Found drain plugged. Cleared drain. advised customer to allow 24 hrs to cool. Op test ok"
Joe O.
DISHWASHER MAYTAG MDB8989SHZ0 Cc: intermittently not washingStarted normal cycle. Unit started. Pulled door. Found loose connection on control to sump assembly.
Jason N.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Installed evap harness. Fan test and defrost test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRS325SDHW02 "Cc unit build up of ice in freezerFound evap drain clogged again with ice. Cleared ice, water not flowing through drain hole. Pulled drain tube of back, drain tube is clear. Found drain hole heater extension wedged into drain port, basically closing it off. Adjusted heater extension, poured water into drain port, good flow now. Op test good.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Installed new part unit op tested good
Corey L.
REFRIGERATOR MAYTAG MFI2569YEM0 "Customer complaint of a vibrating noise randomly and ice bin seems to be filling way too much, confirmed ice box jammed full, could here switch on arm activating, ice maker controls ice amount based on arm level, would need new ice maker, right before leaving the noise started, found noise coming from condenser vibrating, adjusted and added a small amount of foam to hold position; ordrng 1 WPW10300024 (icemaker), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWC565FW1 Cc of water still in tub and won’t start Found drain pump just humming Removed pump and found debris in Side Removed debris Ran test cycle and calibration OP TEST OK
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint fridge is not operating at all, confirmed pop, unit is room temp and has been plugged in, no loads are on, lights are blinking led1-led4-led3-led2 and back continuously, turned cooling on, unit just sat hen repeated blinking light pattern, unit would not let tech into diagnostics, harnesses are securely connected, XXsticky note to ship to managers home address instead of apt. complex; ordrng 1 W11371382 (CONTROL)"
Jeff M.
REFRIGERATOR MAYTAG MFI2570FEZ07 Installed new part unit op tested good
Dan H.
RANGE WHIRLPOOL JJW2727DS00 "Customer complaint of f2e1(stuck key) error code, confirmed, unit needs new user interface, part is covered by extended warranty, DO NOT ORDER PART UNTIL 1/20/2020; ordrng 1 W11236899 (console)"
Brian M.
REFRIGERATOR KITCHENAID KFIS29PBMS01 Cc unit not cooling in fridge Found unit to have no frost pattern in fridge section and temps at 55 Found freezer evap to have full frost pattern and temps at -1 Connected gauges ran test 4 found unit to be at 0 on low side in step 4-4 and -10 inch vac when on step 4-5 Called whirlpool to state findings They had me run down wiring and found control not supplying 5vdc to thermistor They also advised to replace control board and to top off refrigerant. At this time the main control board is NLA
Dan H.
COOK TOP KITCHENAID KGCS105GSS09 "Customer complaint that right rear burner is not lighting, confirmed, igniter is not arcing, unit needs new oriface; ordrng 1 WP8287052 (holder-orf)"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that hot water is not entering unit, both valves open and close, hot and cold water fill hoses are reversed, corrected hoses, op test good"
Jeff M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Water valve is cross threaded from the water hose hook up a needs a water valve ; ordrng 1 WPW10327249 (water intake valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
RANGE WHIRLPOOL WEG745H0FS0 Cc that the oven won’t turn on to bake. Checked voltage on spark igniter 5.3 v. Not getting 120 v will need spark board. Will also order igniter as well. ; ordrng 1 W10860916 (module-spk) and 1 WPW10324262 (igntr-oven)
Gabriel P.
WASHER FRIGIDAIRE FAFW3801LW3 "Found pump clear but over heating it pumps water when it wants to giving estimate for new pump customer will fix ; ordrng 1 137221600 (pump 111.95), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer complaint that fresh food section will not go below 47 degrees unless it’s empty, fresh food section temperature at 33 degrees, freezer section temperature at 2 degrees, fresh food section set at 33 degrees, compressor is running , fans are running, good frost pattern on evaporator, thermistors test good, unable to duplicate the problem , unit is operating as designed"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found bail arm not attached to icemaker properly causing issue. Reattached bail arm correctly and put bail arm up to stop production. Customer to monitor
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc unit not spinning out clothes properly Ran diagnostics found no error codes Ran auto test unit finished with no issuesRan calibration Ran quick wash with items inside OP TEST OK
David R.
OTR MICROWAVE WHIRLPOOL WML75011HW0 "Cc was running oven and set the timer on the microwave for 32 mins, 7 mins later smelled burning and glass turntable tray was bubbling up, fan was running on microwave. Glass tray broken and cabinet of microwave inside unit is charred on bottom, (took pictures). Ordering parts *** parts research for platinum touch up paint.Called TechlineEdExplained what happen, he had me turn timer on for 60 sec, to make sure the turntable motor, fan or anything did not activate. He then said sounds like instead of putting the timer on, the customer just set the microwave at 32 to heat by accident without at load inside causing the melting no of the glass tray and charring of cabinet.; ordrng 1 W11096343 (support) and 1 W11096347 (spacer) and 1 W11367904 (TURNTABLE TRAY) and 1 WP4396174 (tuchup) and 1 WPW10466420 (motor-turn)"
Brian M.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Installed UI Ran test cycles in both microwave and oven OP TEST OK
Dan H.
WASHER MAYTAG MVWC565FW1 "Customer complaint that unit is not spinning properly, ran diagnostics found f0e2(over suds condition ) error code, suspension is good, unit spins, put wet load in and ran drain and spin cycle, unit spun clothes are barley damp, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 tried replacing the light module did not work I took a picture the Molex is buried inside the ceiling there’s so much spray in foam that it’s all inside the Molex connector and cannot suppress the clip unit is non-repairable
David R.
DRYER WHIRLPOOL WGD5620HW0 "Replaced console and control. New comptroller will not allow UI display to come on. Switched back to old control, worked perfectly. Customer called whirlpool, they are overnighting a new control
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 The units water filter wasn’t inserted all the way. Op tested good
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Customer complaint ice maker not making ice and it was making a weird sound for a while but has stopped, jumped im, im failed, unit needs new im asm; ordrng 1 D7824706Q (ice maker)"
Arthur V.
DRYER WHIRLPOOL WED4815EW1 Found object between drum and cabinet. Removed. Op test good
David R.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc of dispenser turning on by itself and letting water out. Customer has switch he purchased. Ordering control.; ordrng 1 W11330971 (CONTROL), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER WHIRLPOOL WTW8000DW2 Cc of not water entering Found hot and cold water not entering Replaced valve Ran test cycle OP TEST OK
Dan H.
WASHER WHIRLPOOL WTW8500DC0 "Installed new user interface, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRB329DMBW Cc of unit not making ice Found icemaker in the off position Turned on icemaker and ran test harvest Unit rotated and filled OP TEST OK
Corey L.
COMPACTOR WHIRLPOOL GX900QPPS6 "Customer customer compactor not working making loud noise, confirmed, pressed “on” ram drove down and back up but kept pulsating at the top the drive motor did not shut off until off was selected, Spoke with tl, ; ordrng 1 9871829 (switch draw tilt blk) and 1 W10830517 (harns-wire) and 1 WP777811 (switch-dir) and 1 WP9871824 (switch-off)"
Jeff M.
DRYER AMANA NED4655EW1 Venting was very poor I recommend for them to replace it unit operates fine heats up
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cust showed pop, sent pic. CC that the unit is not dispensing the ice and can not get the ice bin out. When trying to remove the ice bin broke the ice bin. Steamed out the ice bin. Found the water valve is sweep. Cust has a saddle valve advised to replace valve with an inline valve. Will need a new ice bin and valve. ; ordrng 1 W11043013 (valve) and 1 W11185686 (ice-contnr)"
Arthur V.
WASHER ROPER RTW4516FW2 Found lid lock not locking . Replaced with truck stock part. Op test good. ; used 1 W11307244 (DOOR LOCK) from stock
Dan H.
WASHER WHIRLPOOL MVWC565FW2 "Customer complaint that unit is not spinning properly, unit is has not been leveled, leveled unit, unit spins, unit is operating as designed"
Dan H.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed liner repair kit, op test good"
Jeff M.
DRYER GAS WHITE WESTHS DG500KXW-6 "I found the rear supporting bearing wore out estimate only; ordrng 1 5303281153 (bearing kit-rear), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Customer complaint no ice, confirmed, found ice maker in the off position, turned to on and explained switch, temp was 14 in ice box, enter diagnostics, thermistors and fan pass, water fill passed, advised customer to monitor for ice, customer needs it to work, advised it should make ice now, but in the event it doesn’t make ice still the problem would be in the im since other tests passed, you could call us to come back and order the im over phone, ok W10898228"
Brian M.
RANGE GE JGBP29MEK2BS "Cc of unit not baking Found oven igniter open Needs igniter ; ordrng 1 WB2X9154 (IGNITER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit does not start.Ran diagnostics, no codes stored. Ran auto test, unit would not tumble or spin. Unit powers down when trying to move to spin cycle. Checked connections at j6. Tested continuity to motor on all pins. All pins reading 28-29 ohm. Range on tech sheet is 6-20 ohms. Read resistance on new stator. 2 pins reading infinite. New stator is no good. Called wp techline, Andy, stated resistance too high on stator, replace stator and acu.again. Reordering stator; ordrng 1 W11354541 (STATOR)"
David R.
DRYER MAYTAG MED6630HW1 "Found wires on control not plugged in, corrected. Started unit on time dry, heat came on, cycled on and off. Op test ok."
David R.
DRYER AMANA ALE565SAW "Cc no heat. Found bad fuse and belt and pulley worn all the way down. No charge for door switch, broke off when moving things around. Will need, fuse, switch, pulley and belt*** do not order parts, customer paid SVC; ordrng 1 W10169313 (door switch) and 1 WP40111201 (belt) and 1 WP40113801 (fuse-thrml ) and 1 WPY54414 (pulley-idr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER MAYTAG MEDB765FW0 "Customer complaint dryer is pinching clothes and fabric sheets, showed pics and sheets that had been caught, items are being caught under lint screen cover and lip of front panel, unit leaning slightly forward and on a cement pedestal in basement much smaller than the unit and a piece of plywood the size of the unit is what is holding unit up on pedestal and is bouncing around unit while tumbling empty, advised unit needs a solid surface, gathered to cinder blocks and bricks to make plywood more solid in front of pedestal, all feet are out to max, lowered back feet slightly to level unit, unit is not bouncing like before, op test good, advised customer to install a more permanent solid pedestal for unit"
David R.
REFRIGERATOR WHIRLPOOL KRMF606ESS01 "Cc no lights in Fridge, not cooling, compressor isn’t on. FF temp is 45, Fz temp is 40. Compressor hasn’t come on or anything at all customer said. Unplugged unit. Checked outlet, correct voltage. Plugged back in, heard compressor kick on, lights working, everything back to normal. Probably relay stuck or glitch on main control board. Op test ok*advised customer if happens again, will need a main control board."
David R.
REFRIGERATOR AMANA ART318FFDW06 "No cool. Temp reading 50 in both compartments. Took off evap cover, no frost pattern. Looked at back to make sure all fans running, good. Compressor is running and warm. Talk to Brian. Sent picture of drier, lock ring. Ordering compressor, evap and dye filter. Needs lock ring tech. 3 count job.***store opens at 10am; ordrng 1 W11209866 (compressor KIT) and 1 W11407409 (EVAP)"
Jason N.
REFRIGERATOR FRIGIDAIRE LGHN2844MF0 "Cc unit not coolingFound ff compartment at 56 degrees. Freezer temp at 3. Noticed light coming through ff doors. Ran door close test, door latches working correctly. Ff lights staying powered on when doors are closed. Stuck relay on control board. Unit needs control.; ordrng 1 5303918506 (board-switch20884), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer showed pop, Customer complaint dishes are not getting cleaned thoroughly there is film on dishes put on upper rack, ran diagnostics no errors, water filled without running sink first and temp was 90, advised water must be 120 in order for detergent to fully dissolve and activate, rinse aid not being used either, advised using rinse aid will help to remove film and streaks as well as aid in drying"
Corey L.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 "Customer complaint water leaking into deli drawer in fridge and ice in back of frz, confirmed, found evap drain clogged quoted to clear, ok, cleared evap drain clog and ice from evap tray, op test good"
Gabriel P.
WASHER MAYTAG MVWB800VB0 "When spin basket bearing sound loud it will need bearing and shaft also stator has oil on it will need stator also customer will not fix ; ordrng 1 WPW10419333 (stator), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MHW5630HW0 "Customer complaint that unit is leaking, started normal wash cycle, found unit leaking passed bellow and door glass, advised customer to wipe bellow and door glass between cycles, unit is operating as designed"
Arthur V.
WASHER WHIRLPOOL MVWC416FW0 Found agitater barrel broken off of washplate with both parts damaged. Customer does not want repaired
Gabriel P.
RANGE KITCHENAID KGSS907SSS01 Replaced igniter and wiring harness. Pre heated oven to 350 F. Unit is cycling of and on. Optest ok.
Gabriel P.
REFRIGERATOR FRIGIDAIRE FGHS2655PF2 Replace ice maker it cycle and fill show customer opt test ok
Corina B.
WASHER WHIRLPOOL WFW6620HW0 Replaced the tub and basket. Ran a rinse and spin. Optest ok.
Corina B.
WASHER WHIRLPOOL WTW8500DW5 CC that there is a smell as soon as you start the machine. Started a cycle could not duplicate the smell. Advised cust to do a clean washer with afresh or white vinegar every 1 month a 1 1/2 months. Optest ok.
David R.
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced parts, tested at 350. Cycled, op test ok"
Corina B.
DISHWASHER KITCHENAID KUDS30IXBL4 Replaced the ui. Ran a calibration. Optest ok.
Corina B.
DRYER WHIRLPOOL WGD8500DW Replaced the control and thermistor. Brought core back for return. Optest ok.
Corina B.
WASHER GE GTWN4450M1WS CC that there is a loud noise I. The spin cycle. Found the bearings are worn. Will need a new gearcase.
Corina B.
DISHWASHER MAYTAG MDB8989SHZ0 "Replaced the tub, hinges and inner door. Optest ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Replaced im, op test good"
Brian M.
REFRIGERATOR GE DFE29JSDASS Installed fan and installed software OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRF532SMBM01 Installed bi metal. advised customer to allow 24 hrs for temps to adjust. Op test ok
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint washer not finishing cycles started cycle came back to switch to dryer and it was blinking sensing, ran diagnostics no faults, started normal wash cycle, unit filled and advanced to wash, unit had been paused, unit is operating as designed"
Corina B.
WASHER WHIRLPOOL WTW4800XQ4 CC that there is a noise when agitating. Found the cam is worn. Will need a new cam. Replaced the cam from t/s. Ran a calibration. Started a normal cycle. Optest ok; used 1 W10721967 (PULLEY 3670) from stock
Jeff M.
WASHER MAYTAG MVWB880BW0 I got the rotor off pulled the tub out. Remove the shaft I remove the lower bearing I could not remove the upper bearing after 30 minutes of beating on the bearing i noticing the collar that the upper bearing is Pressed in to is damage from beating it with a hammer it needs the outer tub now new bearings will never press and sit correctly.; ordrng 1 W10381078 (outer tub)
Jeff M.
REFRIGERATOR KENMORE 106.5176251 "The auger motor is not receiving power estimate only; ordrng 1 WPW10743957 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR KENMORE 25360509411 "Found unit leaking from drain in fresh food compartment. No blockages anywhere causing issue (all clear). Called techline talked to Eric. Unit needs ferrule extension. ; ordrng 1 A04520001 (ferrule), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER KITCHENAID KDFE104HPS0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ I plug the unit in the compressor kicked on sounded normal. I walked around the store for about 15-20 minutes came back the unit is working just fine.
Gabriel P.
RANGE WHIRLPOOL MGR5730BDW "Replace burner and igniter,opt test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc of handle, light, noise. Light in Fz and top cabinet lights out. Loud Noise coming from damper and fan in Fz. Ordering fan, damper, light module, control.; ordrng 2 W11205083 (module)s and 1 W11224256 (cntrl-elec) and 1 W11224591 (motor-evap) and 1 WPW10479155 (control DAMPER)"
Jeff M.
DRYER WHIRLPOOL WED5000DW2 The drum was not tumbling I hit the start button with the drama little bit and it was freed. Cannot find an issue unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed new part unit op tested failed. I started taking apart all the water tubing trying to find a blockage. There is no blockage the water pressure is so high it’s not allowing the main valve to open. Customer needs a regulator and a plumber
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc unit not draining Found debris in drain pump area cleared and replaced pump Ran test cycle OP TEST OK
Brian M.
WASHER AMANA NFW5800HW0 Cc unit not starting Found unit to be locked out Reset power to unit and ran diagnostics no errors ran auto test OP TEST OK
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit not drainingRan diagnostics, found codes 8-2 for drain pump electrical problem, 6-4 for float switch open. Ran cancel drain, pump only humming. Removed pump, found glass stuck behind impeller, could not remove. Replaced drain pump with customer supplied pre Id part. Ran wash test then cancel drain. Op test good."
Brian M.
WASHER MAYTAG MHW6630HC0 Cc of long fill Ran diagnostics found error for long fill Found water not entering correctly Replaced valves ran auto test OP TEST OK
Arthur V.
REFRIGERATOR FRIGIDAIRE LFHT1831QP1 Found gasket not needed. Found leak coming from drain tube at top of fresh food area (see pics ). Small gap in seal needs a washer to lift door slightly. Cleared blockage. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM CC that the Fz door will not close. Found a pierce of styrofoam under the freezer door. Door closing properly. Optest ok.
Arthur V.
WASHER MAYTAG MFW9700SB0 "Found hole in bellows. Customer very interested in purchasing part on his own. I explained there is no part warrenty if he buys the part. Needs bellows. ; ordrng 1 WP8182119 (bellow), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
DRYER MAYTAG MGDC465HW0 "Cc unit does not heatRan op test on unit, no gas to connect for proper test. Found gas coils not functioning, power to coils good at 118v. Unit needs gas coils.; ordrng 1 WPW10328463 (coil-valve)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint that deli drawer fell out, no damage to drawer or track, reinstalled, op test good"
Joe O.
REFRIGERATOR MAYTAG MTF2156GEB Installed gasket. Adjusted door shim. Op test ok
Corey L.
DISHWASHER KITCHENAID KUDS03FTSS2 "Customer complaint dishwasher not dissolving detergent and has not cleaned, started light cycle without running water in sink, water temp was 80, advised to run hot water in sink, customer stated it did not make the washing sound like that in a while referring to spray arms, canceled and started diagnostics test, unit completed diagnostics with clean led on indicating sensors and thermistors checks passed, customer stated she uses normal, started normal wash, unit did not fill, wash motor kicked on dry, canceled and tried a light cycle again, no fill, started diagnostics test again, unit now not filling, unit needs new control, customer also stating water drips sometimes from door handle, confirmed water marks could be seen, air vent gasket is corroded, unit needs new jet gasket also; ordrng 1 WP8269259 (gasket) and 1 WPW10084141 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DRYER WHIRLPOOL NGD4655EW2 Found loose connection on flame sensor. Reconnected flame sensor. Ran test cycle. Op test ok
Jason N.
WASHER MAYTAG A9700 Cc unit off balance and hose came offCustomer stated it went off balance on her one time and it started leaking water from underneath. Confirmed drain hose had come undone from tub. Cut back hose slightly to get to better rubber. Reattached using larger hose clamp. Ran wash test and spin and drain. Op test good.
Joe O.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.0oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
Arthur V.
WASHER WHIRLPOOL WTW6500WW1 Found unit needs drain pump. Unit is 10 years old and customer wants to purchase new.
Dan H.
DRYER AMANA NED4655EW "Customer complaint of loud humming noise, customer started timed dry cycle, noise is normal, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 Replaced the latch and strike. Ran a calibration. Optest ok.
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Damaged water line. Ordering reservoir; ordrng 1 W10657242 (reservoir)
Dan H.
WASHER FRIGIDAIRE FAFW3801LW5 "Customer complaint that unit is not draining, confirmed, cleared drain pump filter, op test good"
David R.
WASHER MAYTAG MVWB765FC3 Cc of OFB code, found off balance and overload error code. Customer said code only comes up sometimes when doing towels. Advised on using correct cycle depending on what kind of load putting in and also making sure items are spread out evenly in washer. Might have to pause cycle and rearrange items if they become bunched up. Ran test 51/52. Checked suspension, good. Leveled out best as possible. Op test ok"
Corey L.
DRYER MAYTAG MEDC200XW1 "Customer complaint dryer was hot to the touch, confirmed found heating element was shorted to cabinet, ordered timer to fix but needed element, did not charge for part, changed element with ts element, op test good; used 1 279838 (ELEMENT) from stock"
Corina B.
DRYER MAYTAG MGDB765FW0 "Cc that the dryer is not drying properly and not making the touch noises. Turned on a timed dry and checked the vent outside. Found airflow good. Temperature is good. Took front lower panel off and checked igniter and gas valves. Good. Checked moisture sensor. Good. Ran encoder test on user interface buttons worked but sound did not. Checked wires to control and user interface, seated properly. Will need main control and user interface. ; ordrng 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint top of ff lights are out and there is this faint sound while running, sound was refrigerant running through lines and could barely be heard adcvised this is normal, found frz light failed as well as ff ceiling lights, cycled power to unit, lights still out, found frz module failed, replaced module with ts surplus part XXrestock please, op test good; used 1 W11205083 (MODULE) from stock"
Corey L.
REFRIGERATOR MAYTAG MFI2269VEW1 "Replaced ice maker, op test good"
Jeff M.
WASHER WHIRLPOOL WFW6620HC0 The unit is leaking because there’s a hole in the gasket. The inner door appears to have some massive gouges.; ordrng 1 W11314648 (bellow) and 1 W11316777 (INNER DOOR )
Corina B.
WASHER MAYTAG MVWB765FW3 "Cc that unit does not spin out clothes. When on drain and spin goes from 18 minutes to 3 minutes. F0E3 overload. Ran calibration. Advised customer to use 1-2 tablespoons of HE detergent and 6-8 bath towels equals a full load. Ran a rinse and spin with clothes and towels, and out damp. Optest ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 "Customer complaint fridge is loud, unit was not plugged in, plugged unit in fans and compressor started, unit is operating as designed"
Brian M.
DRYER MAYTAG MEDX655DW1 Installed bulkhead motor blower and wheel Ran test cycle OP TEST OK
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint of grinding noise during agitation, found pulley loose and hitting shield, no damage, applied lock tight and tightened, op test good"
Dan H.
WASHER MAYTAG LAV3600AWW "Customer complaint that unit is walking all over the place, customer has 3 shirts and a sock as load(see pic), unit somehow jumped up onto fatigue mat in front over sink, continued spin cycle and recorded, unit did not walk, repeated with wet load, unit started to walk when advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent was off balance, showed customer that unit does not walk when load is level, took video of this, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
Jason N.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Cc unit ice dispense not workingTested ice dispense, ice dispense is good. Customer stated it was making a whirling sound and nothing coming out. Advised that clumping may occur in the bin, if not using a lot of ice, and to remove bin, shake the ice up a bit. If issue persists dump bin and start with fresh ice. Op test good."
Arthur V.
WASHER WHIRLPOOL GHW9250MT2 Upon arrival customer informed me that unit was filling with water without being on. Needs water valve. Also stack unit. Dryer has to be removed need second man. Full size units. Talked to BJ. (Took pics) ; ordrng 1 WP8181694 (valve)
Brian M.
DISHWASHER WHIRLPOOL 665.12789K310 Cc of leak Ran several wash cycles test Found tons of suds in tub with out adding soap Could not get unit to leak Placed water mat down and advised customer to watch Advised customer that it may have leaked out soapy water due to over sudsing Advised to watch and record if it happens again
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced wire harness, op test good, ice box fan is now operating fan not needed"
Dan H.
DRYER WHIRLPOOL WGD75HEFW0 "Customer complaint of loud noise, confirmed, confirmed, found blower wheel housing cover loose, tightened, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT351SFYW00 "Customer complaint that unit is not cooling properly, Freezer section temperature at 2 degrees, fresh food section temperature at 54 degrees, evaporator fan is not running, evaporator fan is receiving 120vac, installed new evaporator fan motor, op test good; used 1 WP2315539 (MOTOR-EVAP) from stock"
Joe O.
DISHWASHER KITCHENAID KUDL02IRBS2 Installed dispenser. Ran test cycle. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WTW4816FW2 Complaint unit not working Found unit to be functioning but the water valve was clogged with sediment Replaced valve OP TEST OK ; used 1 W11210459 (VALVE) from stock
Jason N.
RANGE GE JT955SOK3SS "Cc unit making rattling noise when using convectFound convect fan blade wobbling on shaft, retainer nut had come off and fell inside oven. Straightened a few fan fins that were bent, reattached retainer nut. Ran convect bake test, op test good."
Brian M.
RANGE WHIRLPOOL WFE550S0HZ1 "Cc of no bake Or broil Found wire terminal block damaged Replaced using truck stock Ran test bake no good Found bake relay not activating Needs Control board ; ordrng 1 W11295998 (cntrl-elec), used 1 WPW10245259 (TERMINAL BLK RANGE) from stock"
Corina B.
RANGE WHIRLPOOL WFC310S0EW3 "CC that there is a fault code. Found f9e0 miswired. Checked the terminal block, correct power, checked the wires to the unit, wired correctly. Called t/l Andrew, jumped the red wires out. Checked power to bl and red on connector 2, 240 volts. Will need a new control. ; ordrng 1 W11122533 (cntrl-elec)"
Joe O.
MICROWAVE WHIRLPOOL WMH31017AS2 "Cc: not heatingFound unit is receiving proper power. Tested power to mw relay, is closing when doors close. Open when powered on. Needs magnetron and diode.Customer does not want to repair at this time"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Cc of FZ Freezing up. Already had different company out here 3/4 times to replace gasket and steamed gasket multiple times. Saw gaps on gasket, steamed out all ice so customer could use fz and also steamed gasket to make it work as much as possible before we come back out. Ordering new door and gasket.; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W11301143 (dor-fip)"
Brian M.
WASHER WHIRLPOOL WTW6400SW1 Installed suspension Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS3 Found grease in between glass door oven told customer is a cosmetic issue, they will not repair opt test ok ask them to reach out whirlpool
Jason N.
REFRIGERATOR WHIRLPOOL GS6SHEXMB00 "Cc unit ice maker not workingChecked power in to ice maker, 0v, checked power in to optical board, good at 121v. Unit needs optical boards. Also advised customer that ice maker needs replaced as well, the plastic in the ice mold is flaking off. ; ordrng 1 212643 (sealer-gum) and 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)"