We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Cleveland, OH 44109
Gabriel P
Job Details: 11/03/2021
Seal broken also found burner out off place but correct issue ; ordrng 1 WPW10339442 (Knob) and 1 WPW10535778 (Seal)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Highland Heights, OH 44143
Corina B
Job Details: 11/03/2021
CC that there is pitting on the cooktop. Found spots on the cooktop. Used a cleaner to spots came up. Heated oven to 400*. Advised cust to wait 10-15 minutes after buzzer to insert the food. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Chagrin Falls, OH 44023
Corina B
Job Details: 11/03/2021
Replaced the light and control. Brought the core back for return. Cycled the ice maker. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Painesville, OH 44077
Dan H
Job Details: 11/03/2021
"Customer complaint that lights are out, confirmed, installed led module, in fresh food section and in freezer section , op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Parma, OH 44129
David R
Job Details: 11/03/2021
"Replaced pump motor, sensor, valve, float switch. Ran in diagnostics, ran halfway through, then motor stopped and started humming, did not complete. Ran diagnostics again and motor just humming. Ordering another motor, control if needed. ; ordrng 1 W11410066 (Control) and 1 W11416362 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Chesterland, OH 44026
Jason N
Job Details: 11/03/2021
"Cc unit not heatingChecked all thermals, found hi limit open. Replaced using customer supplied pre Id part. Ran dryer op test, good heat. Op test good."
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Cleveland, OH 44111
Manny
Job Details: 11/03/2021
"Cc unit still not heating checked all components (thermal fuse, cutoff, high limit, and operational thermostat) everything check out, good glow on igniter , I have 120v going to coils, called BJ he advise to check whether the unit is getting gas or not, and if there is gas replaced the coils, coils In ts are different from the ones on the unit, ordering coils.; ordrng 1 WPW10328463 (Coil), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HV1
Near Mogadore, OH 44260
Brian M
Job Details: 11/03/2021
Installed control and thermostat Ran several test could not get unit to fail Advised to watch
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/03/2021
"Confirm proper voltage going to unit also preheat on bake to three fifty notice element not stay on in preheat control relay may be overheating and cutting the voltage to element and also sensor probe is 20 ohms short of accuracy need that as well customer will try to reach whirlpool for repair if they not willing to help they will paid for repair do not order part till he contact us ; ordrng 1 W11256088 (Control) and 1 WPW10181986 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Cleveland, OH 44120
Corina B
Job Details: 11/03/2021
CC that there is frost in the freezer. Confirmed. Found the screw to-the door not attached. Steamed the freezer out. Gasket is sealing. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Warrensville Heights, OH 44128
Corina B
Job Details: 11/03/2021
Replaced the drain pump. Opt test ok
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Montville, OH 44064
Dan H
Job Details: 11/03/2021
"Customer complaint that unit is not drying dishes, ran diagnostics found f7e1(no heat) error code, unit completed test cycle, heater is working, unit needs new control; ordrng 1 W10854215 (Cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Middlefield, OH 44062
Dan H
Job Details: 11/03/2021
"Installed new control and user interface , op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Sheffield Lake, OH 44054
Angel
Job Details: 11/03/2021
Replaced drip pan in ff food section evaporator and cleared out drain tube which was clogged up with rust. Tested drain to see if water would drain properly and it did. Opt test ok.
We serviced a
SAMSUNG DRYER
Model DV350AEWXAA
Near Garfield Heights, OH 44105
Marie V
Job Details: 11/03/2021
"Cc that the unit only hums when you press start. Started unit, unit started running, no humming noises, ask cust if drum was turning she said no, tested different cycles and added towels to unit, everything worked good. Unit is working good. Told cust could have been motor, gave estimate. Cust will monitor unit. ; ordrng 1 DC31-00055D (Motor) and 1 DC67-00180B (Blower wheel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGG500EWH3
Near Garfield Heights, OH 44125
Marie V
Job Details: 11/03/2021
"Cc that when have started unit the oven the trim vent was loose or broken. Confirmed, replaced trim vent. Op test ok"
We serviced a
JENN-AIR RANGE
Model SVD48600P
Near Painesville, OH 44077
Joe O
Job Details: 11/03/2021
"Cc: broiler sticking on, f2 error codeFound relay on board stuck open. Oven sensor checks good. Error code f2 states to replace relay board. Needs relay board and clockBoth Parts show discontinued.; ordrng 1 71002144 (relay(discontinued)) and 1 71002959 (Clock(discontinued))"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Pepper Pike, OH 44124
Manny
Job Details: 11/03/2021
"Cc unit has lot of suds, ran diagnostics found no error codes while on service test noticed bottom arm not spraying enough water, the spray arm is full of debris, clean spray arm and still have low pressure. Will need to replace lower spray arm.; ordrng 1 W11101428 (Spray arm)"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Shaker Heights, OH 44120
Corina B
Job Details: 11/03/2021
Model and serial are out of warranty. Receipt does not have a model number on it. Adjust to get a receipt with the model on it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Cleveland, OH 44109
Gabriel P
Job Details: 11/03/2021
Found door damage inside not closing right ordering door also hinges were bent ordering as well ; ordrng 1 WPW10359256 (Left rollers) and 1 WPW10359255 (Right roller) and 1 LW10858417 (Right door) and 1 WPW10470155 (Right door cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Beachwood, OH 44122
Manny
Job Details: 11/03/2021
"Cc unit doesnt stay in sabbath mode after power outage, ran diagnostics no issues found place unit in sabbath mode, unit is staying with lights off until unit loose power, called BJ for verification whether the sabbath mode persists after power outage, he said is a computer so it will reset if it loose power. Unit is working as designed, customer stated that when they were sold the unit they were told that the sabbath mode would stay active even during Power lost. Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Kent, OH 44240
Brian M
Job Details: 11/03/2021
Cc unit not cooling and completely stopped cooling in 24 hours Found no frost pattern on either evap temps are around 70 in both sections Found compressor pulling less than 1 amp Needs sealed system repair Parts should be under 10 year warranty but no proof of purchase can be found ; ordrng 1 W11492867 (Evap) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Williamsfield, OH 44093
Dan H
Job Details: 11/03/2021
"New console has a dent, reordering, reschedule with other call J#381207; ordrng 1 W11026866 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Shaker Heights, OH 44120
Corina B
Job Details: 11/03/2021
"Replaced the housing. Advised cust to replace the saddle valve with an inline valve. Tested the water, good. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aurora, OH 44202
Brian M
Job Details: 11/03/2021
Cc unit clicking Installed lid latch OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Cleveland Heights, OH 44118
Corina B
Job Details: 11/03/2021
Replaced the dispenser motor. Advised cust to empty the bin every 7-10 days. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ashtabula, OH 44004
Dan H
Job Details: 11/03/2021
"Customer complaint of h20 error, ran diagnostics found f9e2(drain motor electrical problem ), f7e1(single speed wash motor failure ), f8e1(no water), fae5(diverted leak detected), and f8e2(fill valve electrical problem ) error codes, found 240vac to water valve, found 240vac to control, unit needs new control, user interface , drain pump , and sump assembly, advised customer that they need an electrician to correct power supply , customer will contact us to let us know when power is corrected, part is out of stock so not scheduling return appointment ; ordrng 1 W11460962 (Ui) and 1 W11462458 (Cntrl) and 1 W11460945 (Sump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ashtabula, OH 44004
Dan H
Job Details: 11/03/2021
"Customer complaint that unit is not agitating, ran diagnostics no error codes found, ran manual test cycle for heavy agitate, unit is agitating, unit spins, drain pump is working, unable to duplicate the problem , unit is operating as designed"
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBL02
Near Gates Mills, OH 44040
Jason N
Job Details: 11/03/2021
Installed UI console and wire harness. Op test good.
We serviced a
GE DRYER
Model Gfd55essn0ww
Near Painesville, OH 44077
Joe O
Job Details: 11/03/2021
Cc: noiseFound vibration coming from behind unit. Moved unit from wall. Did not see anything hitting unit. Ran test cycle. Noise went away. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Painesville, OH 44077
Joe O
Job Details: 11/03/2021
Cc: knocking noiseRan auto test. Could not duplicate sound. Checked u dear unit found gear case leaking oil. Needs gear caseFound good purchase date in entitlement; ordrng 1 MVWB766FW1 (Gear case)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEU
Near Cleveland, OH 44121
David R
Job Details: 11/03/2021
"Cc unit front UI not working, will show display but just beep. Called techline. Found out if you hold the dispenser button longer then 2 mins, it will go into a lockout mode. Have to go into diagnostics, reset codes to all 0s, save, go back in and out correct code, then save. Unit will work correctly. Advised customer to not hold dispenser button longer then 2 mins. Unit is good. Customer paid SVC. Op test ok."
We serviced a
KENMORE STACK W/D
Model 417.94802301
Near Bedford, OH 44146
David R
Job Details: 11/03/2021
Bull to. Cc not spinning and not heating. Unit is getting 240vAC. Correct voltage. Found idler is making noise and belt is broken. Thermostat and element is open. Listing parts needed for repair. Stacked w/d in closet. 2 job count; ordrng 1 131475320 (Heater element assembly) and 1 5303281153 (Bearing kit) and 1 5304507499 (Idler) and 1 134503600 (Belt) and 1 3204307 (Thermostat)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Maple Heights, OH 44137
Marie V
Job Details: 11/03/2021
"Cc that the unit is showing always low on detergent. Confirmed, opened detergent dispenser is empty, it will show that is low all the time, explain cust that if they want to use that feature they can add detergent to that or if they dont want to theres no need for been worried about showing low on the display. Ran diag no error codes. Leveled unit. Op test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2595WES02
Near Mentor, OH 44060
Joe O
Job Details: 11/03/2021
"Cc: not making ice, filter issuesFound filter housing worn, will not cycle water with filter in. Found ice maker lost position. Needs ice maker and filter housingIce maker out of stock. Office to reschedule ; ordrng 1 W11512149 (Ice maker) and 1 WPW10121140 (housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aurora, OH 44202
Brian M
Job Details: 11/03/2021
Cc unit clicking Installed lid latch OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Independence, OH 44131
Marie V
Job Details: 11/03/2021
"Replaced control and Ui,tested unit few times. Op test okBrought core for return. Cust paid labor."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near South Euclid, OH 44121
Manny
Job Details: 11/03/2021
"Cc unit is making a loud noise after it gets hot, ran service mode and found error f2e1 for stuck key on keypad. Following instructions on tech she reset codes unplugged unit and wait if code does come back replace console is no code console is good. Customer showed me a video of the unit making the noise. Based on the noise from video I would guess cooling fan, Ran bake to 350 no noise yet, set to 425 waiting to see if I hear the noise unit reached 425 and no noise, cant duplicate fault. Unit is operational. Quoted customer for parts and labor, if noise comes back she will call us to order cooling blower.; ordrng 1 W11107275 (Cooling blower), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Solon, OH 44139
Brian M
Job Details: 11/03/2021
Cc left door mullion hits the top Found mullion bowed Replaced mullion OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/03/2021
Control had oil in it also not sending proper voltage to ignitor and sensor was out of range ordering ; ordrng 1 W11126814 (Control) and 1 WPW10181986 (Sensor)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB00
Near Cleveland, OH 44119
Manny
Job Details: 11/03/2021
"Cc unit not making ice, and water doesnt dispense, found ice bucket full of ice, unit is making ice but not dispense water, checked dispenser microswitch and its operational, found defective inlet valve, valve is getting proper voltage. Unit will need an inlet valve. Customer will not proceed with the repair and will contact us if the change their mind; ordrng 1 WPW10179146 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Solon, OH 44139
Brian M
Job Details: 11/03/2021
Cc unit is not responding Found UI not responding Needs touch panel UI carriers 60 month warranty on part only ; ordrng 1 W11197501 (panl-cntrl)
We serviced a
MAYTAG DRYER
Model MDE3000AYW
Near Cleveland Heights, OH 44118
Corina B
Job Details: 11/03/2021
Replaced the thermostat and wheel. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/03/2021
Customer had few questions about unit also frost buildup around door explain door must to been open to cause that no other issue found
We serviced a
JENN-AIR RANGE
Model JGS8860BDP
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/03/2021
Cc of gas smell when baking Ran test bake to 350 Could not smell anything abnormal
We serviced a
GE REFRIGERATOR
Model CFCP1NIZESS
Near Middleburg Heights, OH 44130
Marie V
Job Details: 11/03/2021
"Cc that the unit is leaking from freezer and sometimes unit runs loud. Found drain tube clogged, cleared out. Op test ok. Couldnt duplicate the noise, could have been from ice building up . Advice cust to monitor unit.also replaced freezer light from T/S.; used 1 8009 (APPLIANCE BULB) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Mentor, OH 44060
Joe O
Job Details: 11/03/2021
Cc: not hot during steam cleanCustomer stated she tried multiple times to run steam clean cycle and the water never got hot. Stated 1 time they opened it half way through cycle still had cold water. Ran steam clean cycle. Found unit heats for 10 mins then stopped heating. Found water warm. Called whirlpool tech line spoke with Andrew. He stated unit should heat for more then 10 mins and temps should be hotter then warm. He stated to replace the control. Needs controlControl out of stock. Office to reschedule; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Willoughby, OH 44094
Joe O
Job Details: 11/03/2021
Installed damper. Tested. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland Heights, OH 44118
Corina B
Job Details: 11/03/2021
"Cust showed pop, sent pic. CC that the unit is not working. Confirmed. Found the shifter not engaged. Replaced the shifter from surplus t/s. Ran a calibration. Opt test ok ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Middleburg Heights, OH 44130
Marie V
Job Details: 11/03/2021
"Cc that the unit is very loud when spinning and agitating like metal noise and that deep water wash does not work. Ran diag no error codes, ran auto test noise coming from belt. , replaced control and belt from T/S. Ran calibration and auto test. Op test okExplain cust that deep water wash does not works on normal cycle.; used 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/03/2021
"Replace control and console,also ran a cycle to show customer is working,opt test ok"
We serviced a
ELECTROLUX WASHER
Model EWFL565ITS0
Near Eastlake, OH 44095
Joe O
Job Details: 11/03/2021
"Cc: noise during spin, leakingFound hole in bellow. Bearings loud in hand spin. Needs outer tub assembly, bellow spring and bellowBasket shows discontinued; ordrng 1 137011700 (drum asmy 1400rpm(discontinued)) and 1 134643000 (shell-outer tub fnt) and 1 5304520351 (Seal) and 1 134642100 (shell,outer tub bear) and 1 134616100 (bellows)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Manny
Job Details: 11/03/2021
"Spoke to Customer wont be home for another 30 mins way too long to wait, reschedule customer; schdld next appmnt for 11/10 WED !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashtabula, OH 44004
Dan H
Job Details: 11/03/2021
"Customer complaint that unit is leaking, confirmed, found a crack in the fill tube, unit needs new fill tube; ordrng 1 W10878507 (Fill hose)"
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWQ2
Near North Olmsted, OH 44070
Marie V
Job Details: 11/03/2021
"Replaced door latch and drain pump, tested unit, check underneath for leaks, no leaks. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 11/03/2021
"Replace timer,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Avon Lake, OH 44012
Angel
Job Details: 11/03/2021
Cc that unit was clicking and not washing clothes. Confirmed it was not agitating found shifter off the cam. Replaced with the new shifter ran calibration and auto test. Unit agitating and working as designed. Explained to customer that 6 to 8 regular bath towels is a full load and 1 to 2 tablespoons of detergent to wash clothes.Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Lakewood, OH 44107
Angel
Job Details: 11/03/2021
"Cc that unit was not cooling and front display was off. Verified and unit is completely off besides lights, called BJ to make sure if i should order the main control board and we verified power to control board and was receiving 120vac. Ordering control board. Customer paid in full.; ordrng 1 WPW10312695 (Main control)"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rocky River, OH 44116
Angel
Job Details: 11/03/2021
Cc that unit was leaking in left bottom corner. Verified seal and seamed corroded replaced with new one took off front panel had customer to see when i ran unit and was not leaking after 3 minutes running customer said it wouldve been leaking by now unit functioning as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lyndhurst, OH 44124
Jason N
Job Details: 11/03/2021
"Cc unit leaking Customer stated unit started leaking after last service. They pulled the unit of from wall and found the copper water line was kinked. Confirmed line is kinked and has a small crack. Possible it kinked when I pushed it back into place after last service, line has very little play in it. Snapped pics. Turned water off to unit. Pushed unit back into place. Noticed floor marks from when customer pulled unit out. Snapped pics and showed customer. Customer will need plumber to replace water line. ; saved tckt"
We serviced a
KENMORE WASHER
Model 11025842400
Near Euclid, OH 44143
Jason N
Job Details: 11/03/2021
"Cc unit not agitating or spinning Found tub full of water, lid switch is broken. Jumped out switch to run drain/spin and empty tub water. Unit needs lid switch.; ordrng 1 WP3949238 (Lid switch)"
We serviced a
MAYTAG WALL OVEN COMBO
Model MEW9627FZ
Near Willoughby Hills, OH 44092
Jason N
Job Details: 11/03/2021
Installed broil element. Ran bake test to 350 degrees. Good preheat. Op test good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Garfield Heights, OH 44125
David R
Job Details: 11/03/2021
"Replaced actuator. Looked and found drain hose going directly into drain on floor. Needs to be correct height and air gap in order for unit to correctly go through entire cycle. No fill long fill error, cleared. Ran diagnostics and calibration, good. Let customer know about drain issue. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Parma, OH 44134
David R
Job Details: 11/03/2021
"Separator and valve sent out. Not control. Checked and separator is working good, ice got stuck in chute and blocked door from closing. Set defrost settings to automatic 8 hr defrost. Let customer know where cold air comes out of and not to block in order for good air circulation. Good, op test ok."
We serviced a
FRIGIDAIRE DRYER
Model FAQE7001LW0
Near North Olmsted, OH 44070
Angel
Job Details: 11/03/2021
"Cc that unit was not heating or wasnt turning off even when unit was off. Verified and found that the units latch was stock pressed it in and unit started working as should. Unit is heating and running how it should. Gave customer estimate for latch but they said they will use like that for now because its heating and working as should they said if it happens again they would call back to fix. Opt test ok. Do not order parts.; ordrng 1 134813601 (Switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Strongsville, OH 44136
David R
Job Details: 11/03/2021
"Replaced control panel, customer did not want connect to WiFi. Tested, good, op test ok. ;
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW0
Near Columbia Station, OH 44028
Angel
Job Details: 11/03/2021
Replaced latch removed the AA1 jumper on the ui and held the cold button for 2 seconds to erased error code unplugged unit and plugged back in it synced and i started a cycle started filling and washing as should. Unit working as designed. Opt test ok.
We serviced a
MAYTAG WASHER
Model LAT9416AAE
Near Willoughby, OH 44094
Jason N
Job Details: 11/03/2021
"Cc unit not spinning Ran spin test, all drive parts working, but orbital transmission is not spinning. Belts are slipping on pulley, transmission is locked up. Unit needs transmission. Customer not repairing , estimate only. ; ordrng 1 6-2097750 (Transmission)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Willoughby Hills, OH 44094
Jason N
Job Details: 11/03/2021
"Cc unit vibration and shaking during spin cycle. Customer stated unit will shake and make a lot of noise occasionally in spin cycles, sometimes end up with wet clothing at end. Ran diagnostics, no codes stored. Ran spin cycle with 5 large towels. No abnormal vibrations or sound. Customer stated he usually only washes 2-3 towels at a time, does relatively small loads due to it being just being him and his wife. Advised customer to ensure loads are larger to allow unit to properly balance basket during spin. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Elyria, OH 44035
Angel
Job Details: 11/03/2021
Cc that unit is not cooling. Verified the temperatures and ff section was at 32* and freezer was at 0* unit is cooling as it should. Talk to Stewarts employee and i guess they made a mistake with paper work and they werent aware David did the repair on it already which he replaced the drier filter in August. Unit working as designed. Opt test ok.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Elyria, OH 44035
Angel
Job Details: 11/03/2021
Replaced heating element tested unit to verify if it was heating and passed. Unit heating and working as designed. Opt test ok.
We serviced a
JENN-AIR MICROWAVE
Model JMC8130DDW
Near Willoughby, OH 44094
Jason N
Job Details: 11/03/2021
"Cc unit microwave not heatingPulled unit out, tested components. Diode, cap and cabinet thermal fuse checked good. Unit needs magnetron. ; ordrng 1 W10859575 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Strongsville, OH 44136
David R
Job Details: 11/03/2021
Replaced control. Found bolt stripped to rotor. Have to order and replaced whole gearcase. Ordering. ; schdld next appmnt for 11/12 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5CHQXKB03
Near Lorain, OH 44053
Angel
Job Details: 11/03/2021
Cc that unit is not making ice. Ice maker cycles but when it gets to the end of the cycle towards the home position it struggles to finish. It will need ice maker replaced. Gave estimate customer does not want to fix it. Opt test ok.; ordrng 1 4317943 (Icemaker)
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model FFLE3911QW0
Near Willoughby, OH 44094
Jason N
Job Details: 11/03/2021
"Installed motor controller. Customer did not receive latch, used one from another unit at complex. Op test no good, still will not start a cycle. Found out the main control they replaced on this unit was actually the UI module. Unit needs the washer main control. Not showing in stock at Marcone. Bill is going to check V&V for a main control and probably install himself. Will contact us if further service is needed. ; ordrng 1 5304511966 (Main control)"
We serviced a
FRIGIDAIRE RANGE
Model FGF374CCSA
Near Geneva, OH 44041
Joe O
Job Details: 11/02/2021
Cc: oven not heatingFound oven igniter open. Found 10mm bolt on burner will likely snap when trying to remove. Advised customer of potentially needing a burner as well. Advised customer the burner is no longer available. Needs igniterCustomer does not want to repair at this time; used 1 12400035 (IGNITER5299) from stock
We serviced a
MAYTAG WASHER
Model MVWC4258W0
Near North Olmsted, OH 44070
Marie V
Job Details: 11/02/2021
"Cc that the unit is not starting the cycle but he found one that it worked. Started a bulky,pass. Ran diag no codes. Unplugged and plugged back in, calibrated unit. Started normal cycle. Op test ok unit is working as designed at this point. Tilted unit. Removed belt spin motor, making noises , told cust about it he said is been like that since the flood. Gearcase is good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/02/2021
Cc unit not washing Found sump getting power but not runningControl is not the issue did not install Needs sump assembly customer does not want to repair ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock
We serviced a
MAYTAG DRYER
Model MED7500YW2
Near Chagrin Falls, OH 44023
Jason N
Job Details: 11/02/2021
"Installed thermostat. Op test no good. Unit element still not receiving 240v. Checked all other thermals on unit. All checked good. Control receiving 120v needed for L1, 0v out from control to heater circuit. Unit needs control board. Customer not continuing repair. ; ordrng 1 WPW10404695 (Control)"
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Madison, OH 44057
Dan H
Job Details: 11/02/2021
"Customer complaint that unit is not powering up, , found power to unit, diagnostic led on control is solid lit, unit needs new control, customer does not want repair at this time ; ordrng 1 WD21X24901 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB800VQ0
Near Painesville, OH 44077
Joe O
Job Details: 11/02/2021
"Cc: not completing cycle, stopping at rinse and spin, Ed errorFound error codes f71(suds detected). Ran diagnostics test cycle. Found hub and drive shaft stripped. Needs hub and bearing kit. Customer does not want to repair at this time(2 job count if customer decides to repair); ordrng 1 W10820039 (hub) and 1 W10435302 (bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/02/2021
Cc unit wont fill Found both hot and cold valve not opening Replaced using truck stock OP Test Ok ; used 1 W11165546 (VALVE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Strongsville, OH 44149
David R
Job Details: 11/02/2021
Messaged customer about rescheduling Missing tool to complete job.; schdld next appmnt for 11/10 WED !
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near North Ridgeville, OH 44039
Angel
Job Details: 11/02/2021
Cc that unit was not agitating. Ran diagnostics and found error code F7E6 shifter fault. Tried to run agitation in diagnostics and ng. Shifter was out of place replaced with new part ran calibration and auto test passed. Explained to customer that 6 to 7 regular bath towels is a full load and 1 to 2 tablespoons of detergent to wash clothes. Opt test ok.
We serviced a
MAYTAG WASHER
Model A882
Near Willowick, OH 44095
Corina B
Job Details: 11/02/2021
"Replaced the nozzle, clamps, valve and supply lines. Stopped at Home Depot picked up braided flex lines for the washer. Started a cycle, no leaks. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mantua, OH 44255
Brian M
Job Details: 11/02/2021
Cc unit keeps going unbalanced Found unit to be leaning to the right Adjusted d leveled unit ran spin test OP Test Ok Had customer connect to wifiNo update available right now for unit advised to watch ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Chardon, OH 44024
Joe O
Job Details: 11/02/2021
Installed door switch. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Aurora, OH 44202
Jason N
Job Details: 11/02/2021
Installed UI control. Set temps to recommended. Advise customer to monitor.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Garrettsville, OH 44231
Brian M
Job Details: 11/02/2021
Cc unit not spinning Ran diagnostics no errors found Ran test 12 completed with no issues Ran drain and spin found no issue Advised to watch
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM1
Near North Ridgeville, OH 44039
Angel
Job Details: 11/02/2021
"Cc that unit is mot doing anything display is blank. Verified power and found one wire not half melted reinstalled with new one tested and opt test ng. Removed front panel and found power plug to control burnt also checked inside control and was burnt as well. Will need control board and wiring harness. Gave estimate to customer said they will look for a new one. Do not order parts. ; ordrng 1 W10744902 (Wiring harness) and 1 W10737607 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS03
Near Strongsville, OH 44149
David R
Job Details: 11/02/2021
"Put in new microwave appliance control, and interlocks. New control will only work once and then error code pops up, or will cut off halfway through the 30 sec countdown. No burn marks on control. Ordering another control, replacing and calling techline next visit. ; ordrng 1 WPW10586836 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Brecksville, OH 44141
David R
Job Details: 11/02/2021
"Top 2 lights, FZ light not working. Techline. Went through voltage checks and LED driver is sending correct voltage. Tried jumping FZ light, top two in FF coming on and off. Called techline again, found shortage in wire in cabinet. Lights worked at first but had to jiggle wires back and forth and not working now. Shortage in wires and cannot be repaired. Called and documented with techline, non repairable. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44120
Marie V
Job Details: 11/02/2021
"Cc that the unit did not finish the cycle and that they had to call and got it unplugged and plugged back in to get it to work. Ran diag, found error code f2e1 motor fault. Ran auto test, not agitating. Tilted unit, found shifter off place, replaced shifter that was sent. Ran auto test and calibration. Explain cust about load size and cycles on u it. How much detergent and clothes should be added. How to cancel cycle or pause the cycle. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Kent, OH 44240
Brian M
Job Details: 11/02/2021
No frost pattern and compressor warm Upon inspection of evap found cap tube broken off at evap Needs evap and filter drier ; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH3205XVS
Near Cleveland, OH 44135
Manny
Job Details: 11/02/2021
"Cc turn table is jerky, verify the customer complaint and found turn table motor has a lot of play on the shaft and table support have some deterioration on it, unit will need turn table and support. Customer will not proceed with the repair.; ordrng 1 W10435116 (Turn table support) and 1 WPW10466420 (Turn tbl motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model DDT595SSJ5SS
Near Maple Heights, OH 44137
Jason N
Job Details: 11/02/2021
"Cc unit leaking from underneathRan quick wash test, as water filled tub, started running out from diverter under unit. Unit needs diverter kit. ; ordrng 1 WD19X25278 (Diverter)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44104
Manny
Job Details: 11/02/2021
"Cc unit stops mid cycle, Replaced main control, ran calibration and diagnostics cycle no error codes found. Heard loud squeaking noise. Found drive belt slipping on pulley, remove belt compared with new belt and size is different, replaced belt with T/S w11239857. Opt test ok; used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Parma, OH 44134
David R
Job Details: 11/02/2021
"Cc unit not washing. Went through diagnostics 4-3, 5-1, 7-1. Replaced pump wash motor from t/s. Ran diagnostics, good. All components working. Op test ok. ; used 1 W11085683 (PUMP&MOTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Parma Heights, OH 44130
David R
Job Details: 11/02/2021
"Replaced gas burner assembly, also found gas lines was loose and not completely connected. Tested, good. Op test ok."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Aurora, OH 44202
Brian M
Job Details: 11/02/2021
Cc unit making noise Found idler pulley damaged Replaced using dryer kit OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock