We serviced a
KITCHENAID B/IN REFRIGERATO
Model KFIS27CXMS6
Near Solon, OH 44139
Corina B
Job Details: 05/23/2022
"CC that the ice maker was leaking and not making ice. Checked temp Fz 5* ff 42*. Ran diag, optic eye for bin, good. Valve good. Will need a new ice maker. Part is discontinued. ; ordrng 1 W10377150 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kent, OH 44240
Brian M
Job Details: 05/23/2022
Recovered refrigerant Installed compressor and filter drier. Pressure tested with nitro 150 psi no changes Ran 28 inch vac for 20 min Watched no change Recharged with 4.27 oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok
We serviced a
KENMORE DISHWASHER
Model 665.15693K212
Near Willoughby Hills, OH 44094
Jason N
Job Details: 05/23/2022
Cc upper rack broke away from railsFound upper rack left and side side wheels broke away from bracket. Replaced using truck stock kit. Rack operation test good. ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44109
Corina B
Job Details: 05/23/2022
Replaced the ice maker. Cycled. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kent, OH 44240
Brian M
Job Details: 05/23/2022
Installed tubOP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Cleveland, OH 44143
Corina B
Job Details: 05/23/2022
"CC that the unit is not working. Confirmed. Found the deli control shorting the lights, water, fans out. Unplugged the deli control, everything came back on. Ran diag compressor turned on. Will need a new door and control. Office to reschedule appointment ; ordrng 1 W10815669 (Door) and 1 WPW10769076 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cleveland, OH 44103
Corina B
Job Details: 05/23/2022
"CC that the u it does not start and has an A. Confirmed. Unplugged unit, A staying. Will not got into diag. Checked the fan, pump good. The triac on the control is open. Will need a new control and pump and motor. Will need to replace the heater, also. Office to reschedule appointment. ; ordrng 1 W11460945 (Pump and motor) and 1 W11462458 (Control)"
We serviced a
MAYTAG DRYER
Model MGDB766FW0
Near Willoughby, OH 44094
Jason N
Job Details: 05/23/2022
"Cc unit runs for a few minutes then shuts off.Ran diagnostics, found code f2e1 for stuck key, and f3e2 for moisture sensor open/shorted. Ran moisture sensor test, sensor is reading correctly. Ran timed dry cycle for 10 minutes. Unit heat cycling on and off properly. Advised customer to ensure loads are large enough to contact moisture sensors in rear. If not, alternatively use the times dry setting and set run time manually. Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Highland Heights, OH 44143
Corina B
Job Details: 05/23/2022
"CC that dishes are coming out wet. Confirmed. No rinse aid in the dispenser. Does not run the hot water in the sink before starting the dishwasher. Ran diag no codes. Ran a calibration. Heater turned on. Advised cust to use rinse aid, run the hot water. Normal cycle, hi temp, extended heat, heat dry and rinse."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
Marie V
Job Details: 05/23/2022
Replaced control board and ran calibration. Op test okBrought core for return
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Columbia Station, OH 44028
Marie V
Job Details: 05/23/2022
"Cc that the unit does not finish the cycle and a blue light starts flashing and drains out. Ran diag 6-4 inlet water , float switch open . Lafter showing error codes unit was going to enter auto test and shut off by itself. Called BJ ask,e to unplug vent fan and continue with diag. I did and started working properly. Unit will need new vent fan.; ordrng 1 WPW10469574 (Vent), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Olmsted Falls, OH 44138
Marie V
Job Details: 05/23/2022
"Cc that when you start a cycle unit stops and shows F3E2. Ran diag only error code is f3e2 temperature system error. Auto test did not worked and showed error code. Followed steps on diag tech sheet 15kohms on sensor. Out of range. Will need second tech for repair.; ordrng 1 WPW10467289 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Elyria, OH 44035
Marie V
Job Details: 05/23/2022
"Cc that the unit is not filling with enough water. Ran diag , no error codes. Ran hot and cold water, both works. Showed cust what cycles gives you the most water. Bulky/sheets. Started. Load, showed cust. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZB00
Near Streetsboro, OH 44241
Brian M
Job Details: 05/23/2022
Cc of noiseCould not duplicate an issue unit Is functioning as designed
We serviced a
MAYTAG REFRIGERATOR
Model PSD268LGES
Near Aurora, OH 44202
Brian M
Job Details: 05/23/2022
Installed thermostat control Unit kicked on OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Aurora, OH 44202
Brian M
Job Details: 05/23/2022
Installed control OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW01
Near Cleveland, OH 44108
Gabriel P
Job Details: 05/23/2022
"Cycle icemaker and it pass but customer said is intermittent,replacing icemaker ; ordrng 1 4317943 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44108
Gabriel P
Job Details: 05/23/2022
Took drain pump apart it was clear ran diagnostic found error code f0e3 over load and f0 e5 off balance clear opttest ok
We serviced a
KITCHENAID DISHWASHER
Model KUDS01IJBL0
Near Cleveland, OH 44108
Gabriel P
Job Details: 05/23/2022
Complaint was that no water was going up ran diagnostic but it was to short call senior advisor to see if unit had a diverter but it did not bj said that it supposed to throw water at top as soon it start but it wasnt he advise to check arms to make sure it was not clogg and to make sure chopper was not clogged either check arm it was good then check chopper and it was clogged took chopper out and clean then put back together use 4 cups for testing and it pass working as design
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW
Near Cleveland Heights, OH 44118
Gabriel P
Job Details: 05/23/2022
"Replace pump assembly,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW02
Near Strongsville, OH 44136
Gabriel P
Job Details: 05/23/2022
"Found food freezing ordering parts needed also contact senior tech for advise,opt test ok ; ordrng 1 WPW10384183 (Thermistor) and 1 W11188039 (Control) and 1 W11380595 (Diffuser)"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/23/2022
"Cc of leak Found possibly a leak coming from outer tub near heater Found shocks rusted as well from moisture Needs tub assembly, bellow And shocks Office to schedule parts not in stock ; ordrng 1 W11378552 (Tub) and 1 W11545322 (Shocks) and 1 W11314648 (bellow)"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBW3
Near Madison, OH 44057
Joe O
Job Details: 05/23/2022
"Cc: not cleaning properlyFound error codes f10e1(dispenser electrical problem) f6e1(inlet water, no water). Ran diagnostics test cycle. Found low pressure from sump. Found debris in sump. Removed. Ran test cycle. Spray arm spins free. Advised customer to try and monitor. If unit still has poor wash performance will need sump assembly. Built estimate for sump; ordrng 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Amherst, OH 44001
Gabriel P
Job Details: 05/20/2022
"Replace heater and arm,opt test ok"
We serviced a
KENMORE REFRIGERATOR
Model 106.57362702
Near North Ridgeville, OH 44039
Angel
Job Details: 05/20/2022
"Cc that unit some times shuts off and takes too long to turn on and a weird noise from the side of unit. Arrived and unit is working as should has the temperatures perfect freezer at 0* and ff section at 38* and the noise was the water valve when the ice maker calls for water but they do not have the water hooked up so i shut the ice maker off. For the cooling issue I explained to customer it could be the defrost timer getting stuck or thermostat so I called BJ explained issue and said it could be the thermostat and since its working as should at the moment to have the customer monitor for now and if issue happens again to have the customer tap on the thermostat knob on the ff section and if it kicks on unit will need thermostat replaced. Left as estimate just in case thats the issue. Opt test ok.; ordrng 1 WP2198202 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Beachwood, OH 44122
Jason N
Job Details: 05/20/2022
"Cc unit fault f2e1 and not responding Confirmed f2e1 displayed on console for shorted/stuck key. Replaced console keypad using customer supplied pre Id part. Unit powered on with no faults. Tested various keypad functions, all tested good. If issue returns, customer will hang on to keypad harness when they receive it. Op test good."
We serviced a
WHIRLPOOL DRYER GAS
Model LGR7646JQ0
Near Beachwood, OH 44122
Jason N
Job Details: 05/20/2022
"Cc unit not heatingRan dryer op test, ignitor not glowing. Checked all thermals, found thermal fuse open. Replaced fuse using truck stock. Reran operation test, good ignition and flame. Checked airflow from venting, good airflow. Op test good. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Mentor, OH 44060
Dan H
Job Details: 05/20/2022
"Customer complaint that unit is not filling with water, ran diagnostics found f8e1(long/no fill) error code, found water valves closed, opened, started normal wash cycle, unit filled and advanced to wash cycle"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Eastlake, OH 44095
Dan H
Job Details: 05/20/2022
"Installed gearcase and motor, op test good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Elyria, OH 44035
David R
Job Details: 05/20/2022
"Found screw in door seal, causing drum to jump out of place while running. Good. Op Test Ok ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mentor, OH 44060
Joe O
Job Details: 05/20/2022
Cc: not making iceFound temps in freezer at 15 degrees ff at 40 degrees. Customer has no products in freezer to maintain temp. Advised customer to load freezer and monitor. Tested ice maker. Unit cycling and filling. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kirtland, OH 44094
Joe O
Job Details: 05/20/2022
"Cc: not filling enough, wrinkled clothesRan normal cycle. Found error code f8e1(long fill). Customer shuts water off to unit. Ran auto test. Unit filling washing agitating draining and spinning. Unit functioning as designed. Advised customer on water levels. Advised customer on loading. Called whirlpool tech line to document, Spoke with butch. He stated usually when unit is functioning as designed it comes down to loading. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Wickliffe, OH 44092
Joe O
Job Details: 05/20/2022
"Cc: not cooling properlyCustomer stated unit stopped working for about 2 days, then started cooling. Found temps at 40 in ff section and 4 in freezer. Manually tested fans and damper. All fans and damper functioning. Could not duplicate issue. Op test ok"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near University Heights, OH 44118
Jason N
Job Details: 05/20/2022
"Installed Interface board. Ran functionality tests. All tests passed, no abnormal operation. Op test good."
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WSZ57L18DM04
Near Beachwood, OH 44122
Brian M
Job Details: 05/20/2022
Recovered refrigerant Installed compressor Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 4.8 oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok
We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Willoughby Hills, OH 44092
Joe O
Job Details: 05/20/2022
Installed inverter. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Highland Heights, OH 44143
Joe O
Job Details: 05/20/2022
"Cc: not making iceNo ice maker error codes. Cycled ice maker. Ice maker cycled. Found fill tube frozen. Ran fill tube heater test, heater receiving proper power. Needs fill tube heater and water valve; ordrng 1 WPW10341329 (water valve assy) and 1 WPW10554299 (heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Cleveland, OH 44143
Joe O
Job Details: 05/20/2022
"Cc: frosting in freezerFound freezer gasket not sealing, door not opening or closing correctly. Needs gasket and glides; ordrng 1 W10436252 (frz door gasket(blk)) and 1 12002684 (kit- slide)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Seven Hills, OH 44131
Manny
Job Details: 05/20/2022
"Cc that unit was installed backwards and the tap was broken in the handle screw hole, removed broken tap and installed handle and switch door to open to the left per customer request, unit is under warranty, opt test ok"
We serviced a
AMANA DRYER
Model NED4600YQ1
Near Bedford, OH 44146
Manny
Job Details: 05/20/2022
"Cc unit smells like burner plastic, verified and the unit does smells like electrical burn, unplugged power cord and outlet is arching and damaged power cord, unit will need a power cord and customer needs an electrician to look at the outlet, advise customer not to continue using the unit until the outlet and the power cord have been replaced, customer ask for the part number of the cords since she doesnt know if landlord will install a 3 or 4 prong power cord. She will purchase and install the cord herself, if she has any issues she will call us for assistance installing the cord; ordrng 1 PT500L (cord-power), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Ridgeville, OH 44039
David R
Job Details: 05/20/2022
Replaced UI display. All components working normally. Op Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Ridgeville, OH 44039
Marie V
Job Details: 05/20/2022
Cc that the hot water is not working. Ran diag no error codes. Tested water valves on manual. Pass. Asked cust what cycle. Normal cycle. Tested unit on normal fills up with warms water and heavy cycle work with hot water. Gave cust number for manual. Op test ok
We serviced a
SAMSUNG DRYER
Model DV220AEW/XAA
Near Mentor, OH 44060
Dan H
Job Details: 05/20/2022
"Installed new element, op test good"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 05/20/2022
"Replace lid,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Strongsville, OH 44149
David R
Job Details: 05/20/2022
"Cc unit making high pitch squeaking noises. No error codes. Ran diagnostics cycle, squeaking noise in agitate. Found 2 coins worn down and stuck between washplate and basket, could be causing noise, removed. Ran on a Normal cycle with load inside for 15 mins. All normal sounds. Ran a drain and spin. All normal sounds. Unit is good. Op Test Ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brecksville, OH 44141
Marie V
Job Details: 05/20/2022
"Cc that the unit is shaking a lot. Ran diag, no error codes. Ran auto test, unit started banging when spinning. Unit is leveled, found dampers need to be replaced as well as the belt. ; ordrng 1 W11239857 (Belt) and 1 W10780045 (Dampers)"
We serviced a
GE RANGE
Model JGBP90MEA1BC
Near Broadview Heights, OH 44147
Marie V
Job Details: 05/20/2022
"Replaced ignitor, preheat unit to 350*. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Olmsted Falls, OH 44138
David R
Job Details: 05/20/2022
"Replaced dryer kit and belt. Tested, good, Op Test Ok"
We serviced a
KITCHENAID WALL OVEN
Model KEBS278SBL04
Near Solon, OH 44139
Brian M
Job Details: 05/20/2022
"Cc unit not heating properly Found upper oven 250 degrees offFound bottom pan slightly warm Suspect element open recommend replacement of the temp sensor as wellNeeds element and sensor ; ordrng 1 WPW10131825 (sensor) and 1 WPW10207398 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Painesville, OH 44077
Dan H
Job Details: 05/20/2022
"Installed new drain pump, op test good"
We serviced a
MAYTAG WASHER
Model LAT8435AAE
Near Madison, OH 44057
Dan H
Job Details: 05/20/2022
"Customer complaint that unit is not filling with water, confirmed, found fuse on lid switch open, jumped out, unit filled, unit needs new lid switch ; ordrng 1 WP22001682 (Lid switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Broadview Heights, OH 44147
Marie V
Job Details: 05/20/2022
Ccthat the unit is not cooling. Confirmed. Took temps 16* freezer and 30* on freezer. Found lost of frost on freezer section. Unit will need new thermistor control and clip.; ordrng 1 W11172798 (Control) and 1 W11546684 (Clip) and 1 W10316760 (Thermistor kit)
We serviced a
GE REFRIGERATOR
Model PFSF6PKWABB
Near Solon, OH 44139
Brian M
Job Details: 05/20/2022
"Cc unit leaking water and ice maker not working Called GE Temped icemaker area 12 degrees Needs ice maker Heat probe Wr51x10141Wr02x12012751; ordrng 1 WR30X10097 (icemaker) and 1 WR02X12751 (refrigerator drain l) and 1 WR51X10141 (refrigerator drain h), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model JGBS66DEK3BB
Near Geneva, OH 44041
Dan H
Job Details: 05/20/2022
"Customer broke oriface line, customer has part and want it installed , installed oriface line, op test good"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Maple Heights, OH 44137
Manny
Job Details: 05/20/2022
"Replaced control, replaced console but when took the protective film off the console is dented on both corner(see pics) reordering console.; ordrng 1 W10909669 (panl-cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Middleburg Heights, OH 44130
David R
Job Details: 05/20/2022
"R600 unit, Cc unit not cooling. Put compressor tester on. Bad compressor. Sealed system, lokring ; ordrng 2 W11490399 (Drier. Non UV)s and 1 W11370574 (Compressor kit) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Ashtabula, OH 44004
Dan H
Job Details: 05/20/2022
"Customer complaint that unit is freezing food in fresh food section , fresh food section temperature at 41 degrees, freezer section temperature at 2 degrees, partial frost pattern on evaporator, system has a leak, unit needs new evaporator and filter drier; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Aurora, OH 44202
Brian M
Job Details: 05/20/2022
Customer showed pop Cc of ice production in freezer Found unit working properly at this time
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aurora, OH 44202
Brian M
Job Details: 05/20/2022
F0e9 error Service bulletin stated update needs to be installed Called whirlpool service tool not yet capable of running this machine Sr#7733705532had to create a generic Maytag account .. and create a hotspot to run the update via the Maytag appRan update. Advised to run as normal
We serviced a
GE REFRIGERATOR
Model STS15ABRFRWW
Near Ashtabula, OH 44004
Dan H
Job Details: 05/20/2022
"Installed new evaporator fan motor, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Geneva, OH 44041
Dan H
Job Details: 05/20/2022
"Customer complaint that unit is leaking, turned on cold valve, hot valve, oxi valve, and fabric softener valve, ran drain pump , no leaks found, ran diagnostics test cycle, no leaks, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB01
Near Atwater, OH 44201
Brian M
Job Details: 05/20/2022
"Cc no cool Found compressor running and no frost pattern Needs sealed system repair Compressor, evap and drier ; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Atwater, OH 44201
Brian M
Job Details: 05/20/2022
Installed hose Called whirlpool,Replace flow sensor ; ordrng 1 W11535094 (Water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Geneva, OH 44041
Dan H
Job Details: 05/20/2022
"Customer complaint that unit is not cooling, freezer section temperature at 72 degrees, fresh food section temperature at 72 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, unit needs new evaporator and filter drier; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Parkman, OH 44080
Brian M
Job Details: 05/20/2022
Installed valve and fan OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE DRYER
Model 417.947023
Near Cleveland, OH 44129
David R
Job Details: 05/20/2022
"Cc unit making loud scraping noises. Found screws in drum came loose from bearing causing drum not to spin. Replaced screws. Tested, good. Op Test Ok, bearing kit if ever needed in future. ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ1
Near Strongsville, OH 44149
David R
Job Details: 05/20/2022
"Replaced adjusters. Tested, good, Op Test Ok"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near Wellington, OH 44090
David R
Job Details: 05/20/2022
"Replaced main control. Ran bake at 350. Good, took 15 to preheat. Temp is good. Op Test Ok."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS09
Near Cleveland, OH 44113
Angel
Job Details: 05/20/2022
Called tech line and spoke about this unit because the frames are bent and cliff from tech line said they were not repairable. Cliff transferred me to another department for damages which was the first time Ive been transferred for this and they said there not covering units because its passed the 30days. Let them call to see what they were going to do.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Parma, OH 44129
Gabriel P
Job Details: 05/20/2022
Found unit cooling as design 37 on fridge and 0 on freezer gave customer some pointers of what coul happen at the time of no cooling advise to monitor
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Cleveland, OH 44109
Gabriel P
Job Details: 05/20/2022
"Found weak ignitor replace from truck stock,opt test ok ; used 1 12400035 (IGNITER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 05/20/2022
"Replace motor shifter and capacitor then ran calibration and auto test pass also no error found working as designed,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model ITW4300SQ3
Near Cleveland, OH 44108
Jason N
Job Details: 05/20/2022
"Cc cold water is not coming in fast enoughRan wash cycle on cold setting, confirmed cold water is trickling in. Hot setting checks good. Checked cold water from wall source valve, good pressure and flow. Unit needs inlet valve assembly. ; ordrng 1 WPW10140917 (Inlet valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Brecksville, OH 44141
Marie V
Job Details: 05/20/2022
"After replacing tub, drain pump, installed dispenser and upper manifold. Tested unit and started leaking from motor. Unit will need new motor. Office will contact once they have eta on the part; ordrng 1 W11416363 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW04
Near Cleveland, OH 44111
Marie V
Job Details: 05/20/2022
Cc of frost that built up when door was open. Gave estimate to cleared out. Cust does not wants to continue.
We serviced a
KENMORE REFRIGERATOR
Model 106.58909801
Near Westlake, OH 44145
Gabriel P
Job Details: 05/20/2022
Found lots of ice all around icemaker clear ice found a crack underneath old icemaker replace new icemaker customer bought opt test ok
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Cleveland, OH 44108
Jason N
Job Details: 05/20/2022
"Cc unit making screeching noiseRan auto test, no abnormal sounds heard. Checked under unit, found evidence of wear on the belt guard from the drive pulley, but only on one side. Found a round marble object under unit which may be causing the pulley to contact the belt guard on one side when the tub drops with water/clothing load. Moved object from under unit. Ran deep fill wash test, unit filled and started washing, no abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Cleveland, OH 44102
Angel
Job Details: 05/20/2022
Reclaimed refrigerant replaced drier filter with dye filter and put unit into a 30 vacuum waited about 10mins and it held recharged unit with 3.7oz of R134a but unit started going into a vacuum called BJ because everything looked good but was going into a vacuum and said it has to be low on freon explained to him that i put what the label says and we added 1oz watched it and started getting frost on evaporator. Opt test ok asked customer to monitor for 24 hrs.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Cleveland, OH 44109
Manny
Job Details: 05/20/2022
"Cc unit not cooling, found compressor locked up checked compressor with tester and not running and pulling 9.82amps, tap system and have no pressure, charged with 145psi of nitrogen and heard a hissing sound coming from the drier filter steel tube, put my hand on steel tube and feel the nitrogen coming out really fast. Call techline spoke to Rick he ask if I can use any bubble agent to detect the leak and take a picture to send to attach to the file, took pictures and send them, he deemed unit not repairable and to advise customer to wait for a call from the product resolution team,. Used bullet piercing valve from T/S.; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFD
Near Lakewood, OH 44107
Manny
Job Details: 05/20/2022
"Replaced control, temp sensor and potentiometer, ran bake to 350, oven preheated and took temp 368, let it sit for a bit and took temps again 359, and took temp one last time with customer present and temp was 364"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44135
Marie V
Job Details: 05/20/2022
Replaced glass door. Optest ok
We serviced a
WHIRLPOOL DRYER
Model GGW9200LL1
Near Bay Village, OH 44140
Gabriel P
Job Details: 05/20/2022
"Replace ignitor,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS
Near Richmond Heights, OH 44143
Jason N
Job Details: 05/20/2022
"Cc unit no completing cycle, sometimes powers off and no respondingRan diagnostics, no codes stored. Ran auto test, unit powered off when wash pump turned on. Checked power in to unit at j-box. Found poor connection on hot side of j-box. Repaired connection and ensured all tight. Reran auto test cycle, unit I completed test, no issue found. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Strongsville, OH 44136
Angel
Job Details: 05/20/2022
Replaced drain pump made sure it was functioning and not leaking. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Chagrin Falls, OH 44022
Joe O
Job Details: 05/20/2022
Installed heating element. Found rollers and pulley seized. Installed dryer repair kit. Ran test cycle. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Gabriel P
Job Details: 05/20/2022
Replace sensor again and preheat oven and waited 20 minutes after it reach 350 and no error code came on advise customer to monitor if error comes on again then will need control
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HB06
Near Parma, OH 44130
Manny
Job Details: 05/20/2022
"Cc that rack is sparking when microwave is in use, asked customer if shes keeping the rack in all the time, she said yeah, I explained that in order for the rack not to spark, she needs food to absorb the microwaves, and advise her to keep the rack off unless she need to use it, ran test with water with the rack in and the water on top not spark, ran test with rack in and water under the rack unit sparks removed rack and reran test no sparks, customer will keep rack off. Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details: 05/20/2022
"Cc that the unit is not making ice. Took temps, 40* fresh food section and 5* on freezer. Ran step 56 E2 , motor lost position , E5 timed ice making. Verify pressures on unit, working at the freezer pressure is at 0psi. Good. Check the gasket , called tech line Steve. verify all voltage, verify frost on freezer section #7733701251. Unit will need new control board. Cust will not fix. ; ordrng 1 WPW10675033 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model Mvwx655dw1
Near North Ridgeville, OH 44039
Marie V
Job Details: 05/20/2022
"Cc that the unit is banging all the time even after fixing the clothes on the tub. Confirmed. Ran diag found error code f0e5 off balance load and f8e5 hot and cold reverse. Found dampers need replaced. Cust will do job himself. Op test ok; ordrng 1 W11130362 (Dampers), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EH0
Near Avon, OH 44011
Gabriel P
Job Details: 05/20/2022
"Arrive early and customer let me in this job was supposed to be 2 job count but wants I replace all parts and connect power and error code pop on f9e0 miswired check all connections they are correct also check wires on terminal and voltage and they are correct as well call senior tech bj he check wire through video chat and he also said wires are correct he advise to order control,opt test ok ; ordrng 1 WPW10586737 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Willoughby Hills, OH 44094
Jason N
Job Details: 05/20/2022
"Cc unit not starting Checked all thermals, found thermal fuse open. Replaced using truck stock part. Part and labor still under our warranty. Ran dryer op test, good heat and tumble. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Chardon, OH 44024
Jason N
Job Details: 05/20/2022
"Cc unit not drainingCust stated he tried replacing chopper blade assembly, but assembly does not seem to be installed correctly. Confirmed, chopper screen rotated. Correct chopper blade install. Ran cancel/drain. No power to drain pump. Checked connections to main control, found broken wire inside door panel. Repaired wiring and wrapped up to insulate. Reran drain test, drain pump powered on and drained out unit. Op test good."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Avon Lake, OH 44012
Angel
Job Details: 05/20/2022
Cc that unit was freezing stuff in one of the deli drawers and milk was spoiling fast if they set it on the door. Took temps in ff section and it was at 44* and it was not working in that section at the moment and freezer was at 2* explained to customer that the drawer they have the cheese where it freezes a little is where the air comes out in the vent right behind the drawer explained to her to switch out the cheese from that drawer and the milk since this refrigerator is so small inside they cant block the vent in the middle with food because if not it will block the air causing the cold to stay in back instead of flowing around unit. Ran some test to make sure all the fans and the damper was functioning as should and the thermistor temps averages and everything was testing perfectly. Explained to customer to monitor for now and try out what I explained to see how that works out for them. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Wellington, OH 44090
David R
Job Details: 05/20/2022
"Cc unit not agitating or spinning. Found basket speed fault. Basket not moving in spin or agitate but if I turn the basket at the same time its trying to agitate or spin, motor will kick in. Ordering motor, cap and shifter ; ordrng 1 W10890624 (Motor) and 1 W10913953 (Actuator) and 1 W11428524 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS02
Near Newbury Township, OH 44065
Joe O
Job Details: 05/20/2022
"Cc: frost in freezer, interior lights outFound freezer drawer not seated or closing correctly. Advised customer can cause freezer door not to close properly. Adjusted drawer. Could not find any gaps in seal. Replaced led with customer supplied led. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland, OH 44130
Manny
Job Details: 05/20/2022
"Replaced main control and adjusters, ran calibration opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mentor, OH 44060
Jason N
Job Details: 05/20/2022
"Installed fill tube and door seal. Found ice maker jammed with ice, unable to cycle. Cleared ice from ice maker and ran manual harvest test. Ice maker indexed properly and filled mold with water. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Mentor, OH 44060
Joe O
Job Details: 05/19/2022
"Cc: not cooling properlyFound temps in ff section at 62 degrees, freezer at 40 degrees. Found evap cover completely frosted over. Unit has a full frost pattern. Ran manual defrost. Ohmed out thermistors from control. Ohmed out heater circuit. Heater circuit open. Ohmed out heater at heater. Needs evap harness. ; ordrng 1 W11545823 (Harness)"
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS4
Near Willoughby, OH 44094
Corina B
Job Details: 05/19/2022
"Replaced the control, light and holder. Opt test ok."
We serviced a
GE REFRIGERATOR
Model PFCS1RKZASS
Near Mentor, OH 44060
Corina B
Job Details: 05/19/2022
"CC that the unit is not cooling. Confirmed. Fz 10-30 ff 54. Found the evaporator fan no running. Will need a new fan. ; ordrng 1 WR60X10277 (Evaporator fan), used 1 SHIPPING (shipping and handling) from stock"