Service History 1048 - Fred's Appliance

We serviced a

NTW4516FW1 AMANA

Model WASHER

Near Chester Township, OH 44026

Dan H

Job Details: 03/20/2018

Customer complaint that unit does not advance to wash cycle, ran diagnostics found f8e1(long/no fill) error code, started normal wash cycle, found unit filling very slowly, unit did not advance to wash cycle, unit hit time out point on fill and canceled, valves open and close, customer stated they are having a water pressure issue with well system, visually saw water pressure change from low to lower, advised customer to have plumber fix water pressure problem, unit is operating as designed ; Job Cmpltd

We serviced a

WED4815EW1 WHIRLPOOL

Model DRYER

Near MIDDLEBRG HTS, OH 44130

Dan H

Job Details: 03/20/2018

Customer complaint of loud noise, customer started timed dry cycle with load of wet towels, no unusual noises heard, no damage to blower wheel, removed a couple of pieces of a pen from blower wheel housing, unable to duplicate the problem , unit is operating as designed ; Job Cmpltd

We serviced a

DWU9921AAX MAYTAG

Model DISHWASHER

Near Westlake, OH 44145

Dan H

Job Details: 03/20/2018

Installed new door gasket, op test good ; Job Cmpltd

We serviced a

ADG7005AWW ADMIRAL

Model DRYER

Near Cleveland, OH 44111

Dan H

Job Details: 03/20/2018

Installed new idler pulley and rollers,op test good ; Job Cmpltd

We serviced a

KEBC208KSS03 KITCHENAID

Model WALL OVEN

Near LaGrange Township, OH 44050

Macaulay G.

Job Details: 03/20/2018

Thermostat open for bottom oven. Customer had thermostat already. Replaced and tested ok.; Job Cmpltd

We serviced a

GB9FHDXWQ01 WHIRLPOOL

Model REFRIGERATOR

Near Oberlin, OH 44074

Macaulay G.

Job Details: 03/20/2018

Water inlet valve sticking open when filling and ice maker not completely advancing. Office to order ice maker and valve.; ordrng 1 D7824706Q (ice maker) and 1 WP2315576 (valve-inlt), schdld next appmnt for 3/26 MON

We serviced a

WRS588FIHZ00 WHIRLPOOL

Model REFRIGERATOR

Near Avon, OH 44011

Macaulay G.

Job Details: 03/20/2018

Ice maker not turning out cubes. Replaced ice maker from truck stock. ; used 1 W10873791 (ICEMAKER) from stock, Job Cmpltd

We serviced a

KUDC10FXSS6 KITCHENAID

Model DISHWASHER

Near Westlake, OH 44145

Macaulay G.

Job Details: 03/20/2018

Replaced user interface board. Tested ok.; Job Cmpltd

We serviced a

JXD7036YS3 JENN-AIR

Model DOWN DRAFT HOOD

Near Westlake, OH 44145

Macaulay G.

Job Details: 03/20/2018

Could not remove lower arm from motor shaft. Will need to replace switch cover assembly and lower motor arm. Office to order cover switch assembly and lower motor arm.; ordrng 1 W10833182 (covr-swtch) and 1 WPW10421277 (arm-motor), schdld next appmnt for 3/26 MON

We serviced a

KDTE204ESS1 KITCHENAID

Model DISHWASHER

Near Parma, OH 44130

Chad P.

Job Details: 03/20/2018

Installed sump assy. Ran normal wash and observed for leaks. None found. Op test ok. Advised Cust that if there is any damage to the floor they can take that up with customer service at whirlpool and to hold on to the failed pump and motor (sump) assy. ; Job Cmpltd

We serviced a

KRMF706ESS01 KITCHENAID

Model REFRIGERATOR

Near Strongsville, OH 44136

Chad P.

Job Details: 03/20/2018

Put shelves next to each other. Advised this creates a bit on tension and if they are not weighed down they may pop up. Best option for taller items is to not have them side by side. Op test ok. ; Job Cmpltd

We serviced a

MVWB855DC3 MAYTAG

Model WASHER

Near Columbia Township, OH 44028

Chad P.

Job Details: 03/20/2018

Found water entering machine by itself, valve not seating closed completely. Water pressure checks good. water valve assy needs replaced. ; ordrng 1 W11172234 (WATER VALVE ASSY ), schdld next appmnt for 3/27 TUE

We serviced a

WRF535SMBM00 WHIRLPOOL

Model REFRIGERATOR

Near Strongsville, OH 44149

Chad P.

Job Details: 03/20/2018

Found I.m. Cube guide broken and door seals torn. Needs both replaced. ; ordrng 2 W10571956 (gasket-fip)s and 1 W10884390 (I.M.), schdld next appmnt for 3/27 TUE

We serviced a

KRFF507EBL01 KITCHENAID

Model REFRIGERATOR

Near Olmsted Falls, OH 44138

Chad P.

Job Details: 03/20/2018

Replaced led control board, OP test ok Placed part on truck for return. ; Job Cmpltd

We serviced a

WRF535SMBM00 WHIRLPOOL

Model REFRIGERATOR

Near Strongsville, OH 44149

Chad P.

Job Details: 03/20/2018

Found I.m. Cube guide broken and door seals torn. Needs both replaced. ; ordrng 2 W10571956 (gasket-fip)s and 1 W10884390 (I.M.), schdld next appmnt for 3/27 TUE

We serviced a

WMH53520CS4 WHIRLPOOL

Model MICROWAVE

Near North Royalton, OH 44133

Chad P.

Job Details: 03/20/2018

Found interlocks failing. Needs replaced. T.s. Previously used. ; ordrng 1 W10907910 (DOOR CAMS ), schdld next appmnt for 3/26 MON

We serviced a

WMH31017FW0 WHIRLPOOL

Model MICROWAVE

Near Broadview Heights, OH 44147

Chad P.

Job Details: 03/20/2018

Found relay on control stuck in the closed position. Needs control replaced. ; ordrng 1 W10892389 (CONTROL BOARD ), schdld next appmnt for 3/26 MON

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Brimfield Township, OH 44240

Robert A.

Job Details: 03/20/2018

Installed valve, op test ok Ofr. 2500001796; Job Cmpltd,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FLDW00

Near Burton, OH 44021

Robert A.

Job Details: 03/20/2018

Ff34, frz -1, same as settings, auger motor not running, repaired wire at bottom of door, good, ran diagnostics, good, op test ok; Job Cmpltd,

We serviced a

WRF555SDFZ02 WHIRLPOOL

Model REFRIGERATOR

Near Brooklyn Heights, OH 44131

Corina B

Job Details: 03/20/2018

Replaced the control. Brought core back for return. Evap fan is running. Optest ok. ; Job Cmpltd

We serviced a

FFGF3047LSH FRIGIDIARE

Model RANGE

Near Garfield Heights, OH 44105

Corey L.

Job Details: 03/20/2018

Replaced clock/timer, started normal bake at 350 degrees, op test good; Job Cmpltd

We serviced a

MDE2600AYW MAYTAG

Model DRYER

Near North Olmsted, OH 44070

Macaulay G.

Job Details: 03/20/2018

Replaced baffles and screws. Tested ok.; Job Cmpltd

We serviced a

KUDS30IXSS4 KITCHENAID

Model DISHWASHER

Near Shaker Heights, OH 44120

Corina B

Job Details: 03/20/2018

CC that the unit is not cleaning the dishes and is leaking. Checked the chopper blade, cleaned the blade full of food. Found the seal is worn. Removed front panel and found the door seal is leaking. Will need a new seal. Called SM to order part. Use can install part. ; ordrng 1 W10864081 (seal)

We serviced a

WTW5000DW1 WHIRLPOOL

Model WASHER

Near Beachwood, OH 44122

Corey L.

Job Details: 03/20/2018

Customer complaint unit is filling with water, found unit leaking from hot water inlet valve, ran diagnostics no error codes found, water pressure from house is 120psi, holiday be between 40-60psi, advised customer to have a plumber look at water supply, installed new water inlet valve and only cracked open valves, op test no good, installed new inlet valve assembly, unable to test at this time, they have a plumber on the way today; used 2 W11038711 (VALVE) from stock, Job Cmpltd,

We serviced a

KRMF706ESS01 KITCHENAID

Model REFRIGERATOR

Near Mentor, OH 44060

Dan H

Job Details: 03/20/2018

Recovered refrigerant, installed filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator, installed back cover, then customer complaint of water leaking from top of fresh food section, found dual valve cracked, installed new valve from surplus, op test good ; used 1 TJAF1200, 1 W10890115, 2 W10891058, 1 WPW10143759 (DRIER), and 1 WPW10341329 (VALVE) from stock, Job Cmpltd

We serviced a

KFIS29PBMS02 WHIRLPOOL

Model REFRIGERATOR

Near North Olmsted, OH 44070

Macaulay G.

Job Details: 03/20/2018

Customer had installed a thermistor in place of a thermostat. Replaced thermostat from truck stock and adjusted defrost setting from automatic to 8 hour manual defrost. Advised customer to monitor.; used 1 WP10442411 (THERMOSTAT) from stock, Job Cmpltd

We serviced a

MVWB835DC2 MAYTAG

Model WASHER

Near Olmsted Falls, OH 44138

Macaulay G.

Job Details: 03/20/2018

Customer stated that wash does not go into spin at end of cycle, has to be run on rinse and spin after to spin out clothes. Found error for overload. Ran through test mode, passed all. Ran calibration. All components tested ok.; Job Cmpltd

We serviced a

417.98702892 KENMORE

Model STACKED WASHER/DRYER

Near Brecksville, OH 44141

Chad P.

Job Details: 03/20/2018

Put vent on. Ran drain spin. Slight knocking from agitator but does not seem abnormal. Tightened cap. Op test ok. Advised to use as normal. If issues return contact us back for service. ; Job Cmpltd

We serviced a

MDB4949SDM3 WHIRLPOOL

Model DISHWASHER

Near Seven Hills, OH 44131

Chad P.

Job Details: 03/20/2018

Found no power to unit. No tripped breakers. Needs an electrician. Cust had pop but shows out of mfg warranty. She says she has extended warranty and will call them to make a claim. Advised we will have to charge her is she does not have the warranty. ; Job Cmpltd

We serviced a

WMH32519FZ0 WHIRLPOOL

Model MICROWAVE

Near Beachwood, OH 44122

Chad P.

Job Details: 03/20/2018

Found clock set to energy saver. Set to standard and corrected clock time. Op test ok. ; Job Cmpltd

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Kirtland, OH 44094

Brian B

Job Details: 03/20/2018

Found door will not stay closed. Found too much pressure on legs. Removed machine, lowered back wheels and front legs. Reinstalled and leveled machine. Door now closing properly. Ran test cycle. Op test ok.; Job Cmpltd,

We serviced a

DRYER ELE KENMORE

Model 82198900

Near Mentor, OH 44060

Jeff M

Job Details: 03/20/2018

Installed new part unit op tested good.Customer husband has the credit card he does not feel comfortable giving me the card over the phone. He wants the office to call them and you can pay it over the phone that way; Job Cmpltd,

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDC

Near Perry, OH 44081

Arthur V

Job Details: 03/20/2018

, Replaced drain pump. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd, O-

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Hiram, OH 44234

Robert A.

Job Details: 03/20/2018

, Ff45/ frz12, tapped lowside, running 20psi, ran test 4, watched pressure, not going below 15 psi, comp,not pulling down low enough, adjusted charge, charge portion of tag missing, watched pressures, good, temps off evaps good, op test ok; Job Cmpltd,

We serviced a

KDRP467KSS0 KITCHENAID

Model RANGE

Near Madison, OH 44057

Dan H

Job Details: 03/20/2018

Element is good, installed new control, op test good ; Job Cmpltd

We serviced a

KMHC319ESS3 KITCHENAID

Model MICROWAVE

Near Mayfield, OH 44143

Corina B

Job Details: 03/20/2018

Replaced the parts listed. Called t/l Rick to explain how to insert the support bracket. Optest ng. Unit would turn on for 2 seconds then turn off. Pulled unit down. Check diode had to deflection one way. Check the transformer good check the magnetron good. Used the jumper box on the transformer from white and red the unit heated. And from the white and the brown the unit heated. Will need a new control. Called SM to order part ; ordrng 1 W10881554 (cntrl-elec), schdld next appmnt for 3/26 MON

We serviced a

MEDB835DW4 MAYTAG

Model DRYER

Near Olmsted Falls, OH 44138

Macaulay G.

Job Details: 03/19/2018

Blower wheel is split. Office to order blower wheel.; ordrng 1 WP697772 (wheel), schdld next appmnt for 3/26 MON

We serviced a

WED4815EW1 WHIRLPOOL

Model DRYER

Near Cleveland, OH 44109

Corina B

Job Details: 03/19/2018

CC that the unit is making a loud sound. Found the seal to the drum is not attached. Reattached the seal to the drum. Advised cust to wait 3-4 hrs to let the adhesive dry. Optest ok.; Job Cmpltd

We serviced a

WTW5540SQ0 WHIRLPOOL

Model WASHER

Near Kirtland, OH 44094

Corey L.

Job Details: 03/19/2018

Installed new lid lock switch, op test good; Job Cmpltd

We serviced a

WFE320M0ES0 WHIRLPOOL

Model RANGE

Near Wickliffe, OH 44092

Corey L.

Job Details: 03/19/2018

Customer complaint unit displays an error code, started normal bake cycle, preheated unit for 25 min, let unit cycle element 4 times a total of 40 min, unable to duplicate the problem, unit is operating as designed; Job Cmpltd,

We serviced a

FFU21F5HWL FRIGIDIARE

Model FREEZER

Near Cleveland, OH 44119

Corey L.

Job Details: 03/19/2018

Installed new control, op test complete; Job Cmpltd,

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEW

Near Trumbull Township, OH 44041

Arthur V

Job Details: 03/19/2018

Found no 12 v going to display bd from main bd at j6 red/black and green/ black. Needs main control bd. Est = 110.00 labor. 89.95 ser call. 273.73 parts and shipping. Total est = 505.22. Part number needed is 1-W10890094. Customer to discuss with wife and call back if repair is wanted. ; , Job Cmpltd

We serviced a

KSC24C8EYY02 KITCHENAID

Model REFRIGERATOR

Near Cleveland, OH 44106

Dan H

Job Details: 03/19/2018

Reinstalled compressor, installed valve, op test no good, found cap tube from freezer section evaporator is restricted, unit is unrepairable called whirlpool techline spoke to Andy, sent file for review, file number 7721539961; used 1 TJAF1200, 1 W10890075, 1 W10890099, and 1 W10890100 from stock, Job Cmpltd

We serviced a

WRF540CWBM01 WHIRLPOOL

Model REFRIGERATOR

Near Rocky River, OH 44116

Macaulay G.

Job Details: 03/19/2018

Items in bottom shelf were freezing. Adjusted damper to drawer for warmer temperatures. Tested ok.; Job Cmpltd

We serviced a

UMV1160CB3 WHIRLPOOL

Model MICRO OVEN

Near Fairview Park, OH 44126

Macaulay G.

Job Details: 03/19/2018

No power to board. Door switches not functioning properly. Replaced door switches. Fuse was open as well. Replaced fuse from truck stock. Tested ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock, Job Cmpltd

We serviced a

RTW4516FW2 ROPER

Model WASHER

Near Garfield Heights, OH 44105

Chad P.

Job Details: 03/19/2018

Found installers did not have washer in cold water intake. Water leaked down unit into GEARCASE and took out pump, motor and shifter. Control no longer sending over out. Needs cam, GEARCASE, motor, pump, shifter, cap and control replaced. Extra time please. 3 job count. ; ordrng 1 W10721967 (cam) and 1 W10885487 (MOTOR) and 1 W10913953 (SHIFTER) and 1 W10919003 (PUMP) and 1 W11035749 (GEARCASE) and 1 W11101494 (CONTROL BOARD ) and 1 W11158830 (CAPACITOR) and 1 WPW10006384 (BELT), schdld next appmnt for 3/26 MON

We serviced a

WFW72HEDW0 WHIRLPOOL

Model WASHER

Near Cleveland, OH 44134

Chad P.

Job Details: 03/19/2018

Installed pump and pressure switch. Op test ok. Advised that hot water shut off on house still leaking and needs a plumber to service it. ; Job Cmpltd

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Ravenna, OH 44266

Robert A.

Job Details: 03/19/2018

Ran diagnostics, no codes, ran spin, good, tested valves, good, ran recal cycle, good, op test okSuggest using power was, deep water wash or bulky; Job Cmpltd,

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Streetsboro, OH 44241

Robert A.

Job Details: 03/19/2018

Ran unit, unit is heating, good air flow through unit, venting clogged, needs vent cleaned, op test ok; Job Cmpltd,

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Aurora, OH 44202

Robert A.

Job Details: 03/19/2018

Installed shield and trim, op test ok; Job Cmpltd,

Near Parma, OH 44129

Corina B

Job Details: 03/19/2018

DRYER

We serviced a

KFIS29PBMS02 KITCHENAID

Model REFRIGERATOR

Near Euclid, OH 44123

Corey L.

Job Details: 03/19/2018

Customer complaint unit is not cooling, temps at 45 ff and 5frz, unit set at 33 ff and 0 frz, ff evap fan blocked with frost, per service pointer W11092686C, labor covered S16360, cleared Ice repositioned thermistor, ff evap fan now running; Job Cmplt

We serviced a

WMH31017FW0 WHIRLPOOL

Model MICROWAVE

Near Westlake, OH 44145

Macaulay G.

Job Details: 03/19/2018

Light not coming on when door was open and saying close door when door was closed. Replaced door switches with harness and tested. Tested ok.; Job Cmpltd,

We serviced a

KDFE104DWH4 KITCHENAID

Model DISHWASHER

Near North Ridgeville, OH 44039

Macaulay G.

Job Details: 03/19/2018

Did key test, pump did not turn on. Office to order control. Electronic control is covered under manufactures 2-5 year warranty.; ordrng 1 W10909702 (cntrl-elec),

We serviced a

WZF34X16DW01 WPRIGHT FREEZER CHEST

Model WHIRLPOOL

Near Brook Park, OH 44142

Chad P.

Job Details: 03/19/2018

Found unit not cooling , control board was not responding, checked power from outlet to control. Checks good. Connections check good. needs control board replaced. ; ordrng 1 W10847847 (CONTROL ASSY ), schdld next appmnt for 3/23 FRI

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Avon, OH 44011

Brian B

Job Details: 03/19/2018

CC that machine would not drain out. Ran diag and test cycle, drain pump working. Found excess suds in machine. This could have caused a suds lock in pump. Raised soap concentration setting. Ran another rinse cycle. All functions normal. Op test ok.; Job Cmpltd, s

We serviced a

WHIRLPOOL WASH/DRY COMBO

Model WET3300SQ2

Near Avon Lake, OH 44012

Brian B

Job Details: 03/19/2018

Cc that machine stops during cycle. Found failed temp switch. Replaced switch from customer stock. Ran test cycle. Op test ok. Office to bill.;

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS01IJBL0

Near Avon Lake, OH 44012

Brian B

Job Details: 03/19/2018

Replaced pump and motor assembly. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FZ0

Near Avon, OH 44011

Brian B

Job Details: 03/19/2018

Found intermittant interlocks. Replaced from t/s. Also, customer has shelf in unit and it is arcing between front right corner and cavity. Will need front support and cavity touch up. Customer can install. No return visit. Advised customer to leave shelf out when not using. Ran test cycle. Op test ok.; ordrng 1 4392899 (tuchup) and 1 W10840759 (SUPPORT), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS)

We serviced a

WHIRLPOOL DRYER

Model WED7300DW0

Near Westlake, OH 44145

Brian B

Job Details: 03/19/2018

CC of burning smell and smoke. Removed top and back. No sign of any burning or smoking. Removed and checked blower housing. All clear. Ran test cycle. All functions normal. Ran washer to make sure that was not burning. All functions normal. ;, Job Cmpltd,

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Cleveland, OH 44118

Jeff M

Job Details: 03/19/2018

The unit was unlevel recommend the customer to remove the pallet underneath the washer unit op test3d good ; Job Cmpltd,

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEW

Near Trumbull Township, OH 44041

Arthur V

Job Details: 03/19/2018

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kingsville Township, OH 44004

Arthur V

Job Details: 03/19/2018

, Found unit spinning and agitate at the same time. Needs gearcase,and hub for the tub also need to order screws for the hub. Tub came out easily for the return trip ; ordrng 1 W10528947 (hub) and 1 W11035751 (GEARCASE) and 6 WP8533953 (screw)s, schdld next appmnt for 3/23 FRI !,

We serviced a

CROSLEY WASHER

Model CAW42114GW1

Near Ashtabula, OH 44004

Arthur V

Job Details: 03/19/2018

, Replaced motor and capacitor—— Recalibrated op test good Unit motor working properly ; Job Cmpltd,

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Aurora, OH 44202

Robert A.

Job Details: 03/19/2018

Ran diognastics, no codes, watched cycle, water temp after fill, 93deg, need to run hot water in sink before starting unit, rinse aid empty, need to use rinseaid, heater is working as designed, op test ok; Job Cmpltd,

We serviced a

KDFE104DSS4 KITCHENAID

Model DISHWASHER

Near Cleveland, OH 44111

Corina B

Job Details: 03/19/2018

CC that there is a vibration when the water is filling into the unit. Ran diag no codes. Found when the water going into the unit the water line is hammering. Will need a plumber. Optest ok. ; Job Cmpltd

We serviced a

RED4516FW0 ROPER

Model DRYER

Near Strongsville, OH 44136

Chad P.

Job Details: 03/19/2018

Installed timer op test ok ; Job Cmpltd

We serviced a

MDB8959SFZ MAYTAG

Model DISHWASHER

Near Strongsville, OH 44136

Chad P.

Job Details: 03/19/2018

Top rack needs rail tracks replaced, pre Id parts did not arrive ; ordrng 1 W11048934 (LH TRACK) and 1 W11048936 (RH TRACK), schdld next appmnt for 3/23 FR

We serviced a

KRFF305EBS00 KITCHENAID

Model REFRIGERATOR

Near Strongsville, OH 44136

Chad P.

Job Details: 03/19/2018

No abnormal noises. Advised to sell unit. ; Job Cmpltd

We serviced a

WOS51EC0AB04 WHIRLPOOL

Model WALL OVEN

Near North Royalton, OH 44133

Chad P.

Job Details: 03/19/2018

Ran diagnostics found error F5E1 door lock not operating. clear codes ran bake test found unit to be set in Celsius. Programmed it to be set in Fahrenheit. OP test ok ; Job Cmpltd

We serviced a

PDB3600AWE WHIRLPOOL

Model DISHWASHER

Near Cleveland, OH 44107

Corina B

Job Details: 03/19/2018

CC that the unit is not washing the dishes. Started dishwasher with 4 cups on the top rack. Cups filled with water. The water in the sink is 90* will need to raise the temp on the hot water tank. Advised cust to run the hot water in the sink before starting the dishwasher. ; schdld next appmnt for 3/23 FR

We serviced a

RBD305PDB14 WHIRLPOOL

Model WALL OVEN

Near Rocky River, OH 44116

Corina B

Job Details: 03/19/2018

, CC that the oven door will not open and the UI is dead. Opened door with coat hanger. Removed unit found the thermostat is open. Will need a new thermostat. Called SM to order part ; ordrng 1 WP9759243 (thrmst-fix 5783), schdld next appmnt for 3/23 FRI

We serviced a

MSD2651HEW WHIRLPOOL

Model REFRIGERATOR

Near Cleveland, OH 44107

Corina B

Job Details: 03/19/2018

C that the unit is not cooling. Unit was turned off when arriving. Turned unit on wait 15 minutes. Compressor is running, fans are running. Evap has a good frost pattern. Condenser coils are clear. Called SM and he advised to reschedule another appointment to properly diagnose the unit. ; schdld next appmnt for 3/23 FRI

We serviced a

WFG320M0BS3 WHIRLPOOL

Model RANGE

Near Cleveland, OH 44108

Corina B

Job Details: 03/19/2018

, Replaced the control. Optest ng. Red/white receiving 120v. Replaced the ignitor from t/s. The gas valve is open. Will need a new gas valve. Called SM to order part. ; ordrng 1 WP98014893 (valve-gas), used 1 12400035 (IGNITER) from stock, schdld next appmnt for 3/22 THU

We serviced a

WDF520PADM7 WHIRLPOOL

Model DISHWASHER

Near Eastlake, OH 44095

Macaulay G.

Job Details: 03/19/2018

Customer complaint unit is not finishing cycle, confirmed wash motor failed to start, ran diagnostics found f4 e3 wash motor fault, wash motor has resistance, fuse f600 is open on control, unit needs new control; ordrng 1 W10906426 (cntrl-elec), schdld next appmnt for 3/23 FRI

We serviced a

MVWC360AW0 MAYTAG

Model WASHER

Near Mentor, OH 44060

Corey L.

Job Details: 03/19/2018

Customer complaint unit is not locking lid so it won’t start a cycle, ran diagnostics found f5e2 lid lock fault and f0e2 over suds. customer declined repair Job Cmpltd

We serviced a

KDFE104DWH2 KITCHENAID

Model DISHWASHER

Near Mentor, OH 44060

Corey L.

Job Details: 03/19/2018

Customer complaint seal on soap dispenser fell off, seal in good shape, reinstalled seal, op test good; Job Cmpltd

We serviced a

WFG320M0BS2 WHIRLPOOL

Model RANGE

Near North Ridgeville, OH 44039

Eric M.

Job Details: 03/19/2018

Installed new console, op test good ; Job Cmpltd,

We serviced a

WDT970SAHZ0 WHIRLPOOL

Model DISHWASHER

Near Parma Heights, OH 44130

Dan H

Job Details: 03/19/2018

Customer complaint that unit is leaking, started normal wash cycle, no leaks found, unit is operating as designed ; Job Cmpltd

We serviced a

KSSS42MDX05 KITCHENAID

Model REFRIGERATOR

Near Bratenahl, OH 44108

Dan H

Job Details: 03/19/2018

Recovered refrigerant, installed compressor and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 6.75oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; Job Cmpltd

We serviced a

MEDX655DW1 MAYTAG

Model DRYER

Near Lorain, OH 44055

Macaulay G.

Job Details: 03/19/2018

Could find no issues. Customer does not feel safe with dryer. Advised to call whirlpool consumer assist.; Job Cmpltd

We serviced a

MVWX655DW1 MAYTAG

Model WASHER

Near Elyria, OH 44035

Macaulay G.

Job Details: 03/19/2018

Washer in flood mode due to over suds. Advised to run through empty wash to get rid of excess soap.; Job Cmpltd

We serviced a

KMHS120ESS5 KITCHENAID

Model MICROWAVE

Near Eaton Township, OH 44044

Macaulay G.

Job Details: 03/19/2018

Replaced magnetron and diode. Tested and heated ok. ; Job Cmpltd

We serviced a

WFW95HEDWO WHIRLPOOL

Model WASHER

Near North Ridgeville, OH 44039

Macaulay G.

Job Details: 03/19/2018

Customer explained that washer was noisy at beginning and end of cycle. Tested washer in spin cycle. Noise that customer is hearing is the drain pump. Ran through auto test cycle. Completed all parts of test cycle ok. No abnormal noises or issues. ; Job Cmpltd,

We serviced a

MHW3505FW MAYTAG

Model WASHER

Near Berea, OH 44017

Macaulay G.

Job Details: 03/19/2018

Door lock was not unlocking properly and would not allow door to open easily. Gasket was slightly damaged. Replaced door lock and door gasket. Tested ok.; Job Cmpltd

We serviced a

KUDS30FXWH3 KITCHENAID

Model DISHWASHER

Near Strongsville, OH 44136

Chad P.

Job Details: 03/19/2018

Installed adjuster kit. Op test ok. ; Job Cmpltd,

We serviced a

KDTM354DSS4 KITCHENAID

Model DISHWASHER

Near Brecksville, OH 44141

Chad P.

Job Details: 03/19/2018

Installed sump assy. Op test ok.; Job Cmpltd

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Newbury Township, OH 44065

Robert A.

Job Details: 03/19/2018

Ran diagnostics, f1e1 acu software error, checked power, good, connections good, ran test cycle, ng needs acu; ordrng 1 W11201293 (ACU), schdld next appmnt for 3/22 THU !,

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Solon, OH 44139

Robert A.

Job Details: 03/19/2018

Installed valve, ran diagnostics cycle, ng, 8-0, found valve not plugged into control, corrected, ran recal cycle, op test okNot cust complaint is that it takes too long to run a normal cycle, explained that on heavy soil it will take 125 min, for less tine need to run light or med soil; Job Cmpltd,

We serviced a

WHIRLPOOL WASHER

Model WTW4930XW1

Near Cleveland, OH 44124

Robert A.

Job Details: 03/19/2018

Cust pressed start, watched unit, unit filled, and adj, canceled, ran diognastics, no codes, ran recal. Op test ok; Job Cmpltd, saved tckt [SdLink

We serviced a

MVWX655DW1 MAYTAG

Model WASHER

Near Seven Hills, OH 44131

Chad P.

Job Details: 03/19/2018

Drive system checks good. Suspension checks good. ran calibration, service test mode and normal wash. Op test ok. Advised to use as normal. If issues return please contact wpl back for service. ; Job Cmpltd

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PFGA

Near Saybrook Township, OH 44004

Jeff M

Job Details: 03/19/2018

Installed new part unit op tested good ; Job Cmpltd,

We serviced a

WHIRLPOOL DRYER

Model WGD4800XQ4

Near North Madison, OH 44057

Jeff M

Job Details: 03/19/2018

The unit is not producing any heat. I checked all the fuses in the rear I checked the glow bar. Everything tested good if you hold the timer in the right spot it will light. If you let go of the timer the valves will shut needs a new timer; ordrng 1 WPW10185981 (TIME), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 3/22 THU 8-12,

We serviced a

KODE507EWH02 KITCHENAID

Model RANGE

Near Lakewood, OH 44107

Dan H

Job Details: 03/19/2018

Customer complaint that oven cannot be set higher than 177 degrees, found unit set to Celsius, changed back to Fahrenheit, Ran diagnostics found f2e1(stuck/shorted key), unit needs new user interface ; ordrng 1 W10916777 (swtch-memb), schdld next appmnt for 3/23 FRI

We serviced a

WMH32519FW0 WHIRLPOOL

Model MICROWAVE

Near North Olmsted, OH 44070

Macaulay G.

Job Details: 03/19/2018

Replaced door switch and harness. Tested ok.; Job Cmpltd

We serviced a

KUDS30IXWHA KITCHENAID

Model DISHWASHER

Near MAYFIELD VILLAGE, OH 44143

Corey L.

Job Details: 03/19/2018

Support roller broke off, unit needs new support roller ; ordrng 1 W10195416V (dish rack wheel), schdld next appmnt for 3/22 THU

We serviced a

MAYTAG DRYER

Model MEDB850YG0

Near Newbury Township, OH 44065

Robert A.

Job Details: 03/19/2018

Checked over unit, t fuse open, element good, cut off good, replaced t fuse and thermostat, ran unit, good, op test ok;, Job Cmpltd, saved tckt [SdLink\306119a.png], saved

We serviced a

DG412 MAYTAG

Model DRYER

Near MAYFIELD VILLAGE, OH 44143

Corey L.

Job Details: 03/19/2018

Customer complaint unit is making squeaking sound, rollers need oiled and pulley is worn down metal shavings around pulley, unit needs new tension pulley; ordrng 1 WP6-3037050 (pulley ), schdld next appmnt for 3/22 THU

We serviced a

KSC23C8EYY02 KITCHENAID

Model REFRIGERATOR

Near Orange, OH 44122

Corey L.

Job Details: 03/19/2018

Customer complaint unit is not cooling, temps were 53 in ff and 2 in frz, ff evap was frozen solid, preventing fan from spinning not allowing cold air to reach ff section, ff evap has a good frost pattern, found thermistor partially connected, tape fell off previous fix, re connected thermistor, found drain tube from ff section clogged, unable to clear, unit will need drain tube purchase through servall; ordrng 1 W10862105 (tube-drain), schdld next appmnt for 3/22 THU

We serviced a

KDTE204GPS0 KITCHENAID

Model DISHWASHER

Near Mentor, OH 44060

Corina B

Job Details: 03/19/2018

CC that the unit is not cleaning the dishes and not drying. Ran diag 4-3 washMotor Not Running 7-1 no heat. Found the pump and motor are not running. Checked the control 0 volts to the pump and motor. Will need a new control and pump and motor. Called SM to order parts ; ordrng 1 W11087209 (CONTROL) and 1 W11124384 (PUMP AND MOTOR), schdld next appmnt for 3/23 FRI

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