We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Strongsville, OH 44149
Marie V
Job Details: 10/27/2021
"Cc that the clothes are coming out very stinky. Ran diag no error codes. Asked cust what cycle do they use, they said quick wash. Calibrated unit and explain cust that quick wash is for items that do not need a full cycle, is best by going with bulky items or normal. Also explain the detergent and that the fabric softener add with water . Op test okUnit is working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Madison, OH 44057
Dan H
Job Details: 10/27/2021
"Customer complaint that unit is not cooling, freezer section temperature at 0 degrees, fresh food section temperature at 51 degrees, found fresh food section evaporator frozen solid, unit needs new control and evaporator thermistor , part is out of stock so not scheduling return appointment ; ordrng 1 W10843055 (Cntrl) and 1 W11087438 (Fan/thermistor)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Cleveland, OH 44106
Corina B
Job Details: 10/27/2021
CC that the unit is not making ice. Confirmed. Found the ice maker is broken took picture. Office to reschedule appointment ; ordrng 1 WPW10300022 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Ashtabula, OH 44004
Brian M
Job Details: 10/27/2021
"Cc unit just humming Found unit in pump mode f3e1 error Pressure sensor not In range Needs pressure sensor and drain filter cleaned ; ordrng 1 WPW10448876 (switch-wl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Windsor, OH 44099
Brian M
Job Details: 10/27/2021
Cc unit wont go past sensing Found unit to have over suds and out of balance errorLeveled unit and ran test cycle OP Test Ok Advised on soap usage
We serviced a
WHIRLPOOL WALL OVEN
Model WOS72EC0HS01
Near Chardon, OH 44024
Brian M
Job Details: 10/27/2021
Installed consoleOP Test Ok
We serviced a
KENMORE REFRIGERATOR
Model 106.41159212
Near LaGrange, OH 44050
David R
Job Details: 10/27/2021
Replaced evap harness. Steamed all ice from evap. Set temps FZ in middle and customer keeping FF at 5. Give 24 hours to return to normal temps. Op test ok.
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Mentor, OH 44060
Jason N
Job Details: 10/27/2021
"Cc unit not powering onChecked power in to unit, good at 121v, UI panel not responding. Unable to get into diagnostics. Customer stated he just had UI panel replaced by Sears in June. Recommended replacing both UI panel and main control. Customer is reaching out to WP to see if he can get anything covered. Collected service. ; ordrng 1 W11025446 (UI panel) and 1 W10912345 (Main control)"
We serviced a
GE REFRIGERATOR
Model CYE22USHBSS
Near Novelty, OH 44072
Brian M
Job Details: 10/27/2021
"Cc unit not cooling properly in fridge Found evap fan not running Requires fan and update module ; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R4546322 (Update), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE STACK W/D
Model 41797812700
Near Willoughby, OH 44094
Jason N
Job Details: 10/27/2021
Cc unit dryer making a screeching noiseRan dryer op test. Found rear drum bearing knocking and squeaking. Lot of movement in drum. Unit needs rear drum bearing kit. ; ordrng 1 5303281153 (Bearing kit)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Brook Park, OH 44142
Manny
Job Details: 10/27/2021
"Cc unit is leaking during spin cycle, found excess plastic under tub ring causing a gap between the tub and tub ring and causing unit to splash water when on a spin cycle. Removed excess plastic opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Elyria, OH 44035
Angel
Job Details: 10/27/2021
Replaced lid on unit tested. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KGRS505XSS05
Near Avon Lake, OH 44012
Angel
Job Details: 10/27/2021
Cc that top oven is not working. Verified and igniter is weak will need igniter replaced. Igniter was replaced tested unit and its preheating as should. Opt test ok. ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Westlake, OH 44145
Gabriel P
Job Details: 10/27/2021
"Bearings on gearcase is loud when starting normal it will fill but when going to wash cycle it shuts off cause valve is not letting water go inside also notice hot and cold been reverse for 8 years correct issue gave estimate customer will not repair,opt test ok ; ordrng 1 W11454372 (Gearcase) and 1 W11158805 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/27/2021
Installed UI and con Ran auto test OP Test Ok
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ5
Near Broadview Heights, OH 44147
Marie V
Job Details: 10/27/2021
"Cc that the unit does not works. Confirmed found fuse open. By pass to test components, check good.is heating put kill a watt meter 14.24 amps. Good. Advice cust that is possible that the lid locks made the unit open up that fuse if door is slammed too hard or defective lid lock. Cust said replace fuse if it happens again they will call back. Replaced fuse from T/S. Tested unit op test ok; used 1 W10138793 (FUSE, MICROWAVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cleveland Heights, OH 44118
Corina B
Job Details: 10/27/2021
CC that there is water in the ff section and the shelf for the ice maker does not let you pull the ice maker out. Confirmed. Found the drain hole is clogged. Steamed out the drain. Called t/l Drew file# 7732098841. Video chatted with the shelf for the ice maker. Will reach back to me on next step. W10363267 ; ordrng 1 WPW10715709
We serviced a
MAYTAG DRYER
Model MDE3000AYW
Near Cleveland Heights, OH 44118
Corina B
Job Details: 10/27/2021
"CC that there is a loud noise and the unit gets hot. Confirmed. Found the blower wheel cracked. Checked the heating element good. Heating element is not turning off on delicate. Will need a wheel and the thermostat ; ordrng 1 33001790 (Wheel) and 1 WP3387137 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS
Near Avon Lake, OH 44012
Angel
Job Details: 10/27/2021
"Cc that unit is not doing anything. Verified tried heating a mug with water but it will not heat, all functions work but unit is not heating. Will need diode, capacitor, and magnetron replaced. Ordering parts.; ordrng 1 W11230995 (Magnetron) and 1 W10561770 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 10/27/2021
"Found power wire loose connections,correct issue"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Highland Heights, OH 44143
Jason N
Job Details: 10/27/2021
"Cc unit still leaking under unit. Customer stated shes had multiple service companies out and even her contractor, no one has found he leak yet, shes very frustrated. In a note from the contractor, he states that no actual leak was found although water seems to be dripping from the bottom knockout holes under the unit where insulation seems to be, points to something internal. Found condensation droplets on under side of unit under both freezer and ff sections. Called wp techline, Austin, stated it sounds like an insulation void in liner. Designated unit as no repairable. Advised customer to call WP consumer with file number for next steps. Sr#7732095363"
We serviced a
SAMSUNG DRYER
Model DVE45N5300WA3
Near Chagrin Falls, OH 44023
Jason N
Job Details: 10/27/2021
"Installed control board. Ran dryer op test. Normal operation, good heat. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYH3
Near Middleburg Heights, OH 44130
Manny
Job Details: 10/27/2021
"Cc unit not drying up dishes and door is opening too fast, ran diagnostics cycle no error codes found all components are operational, heater heats good at the end of cycle tested for heater continuity and good continuity. Found stretched out door springs, unit will need both door springs, Advise customer to use a drying agent like finish jet dry or rinse aid, to help with drying process, also explained her that doesnt dry as well as glass so there would be water droplets on plastic items even after glass has already dried. Gave customer some finished sample pouches and fill the dispenser with jet dry and asked customer to was a load and see if the jet dry helps with drying better. Customer paid for parts and service ; ordrng 2 WPW10337934 (Door spring)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 110.228921
Near Lakewood, OH 44107
Manny
Job Details: 10/27/2021
"Cc unit is leaking from the bottom, found a hole in the drain hose, customer will not proceed with the repair.; ordrng 1 285702 (Drain), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED7500YW2
Near Chagrin Falls, OH 44023
Jason N
Job Details: 10/27/2021
"Cc unit not heating Checked power in to unit. Good at 244v L1 to L2. Checked all thermals, found thermal fuse(thermostat) open on element case. Unit needs thermostat. Part not in stock at Marcone. Customer wants to know if we can get part from another vendor, would like us to contact her if available, she will move forward with repair. ; ordrng 1 WPW10625430 (Thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 10/27/2021
Customer not very satisfied with unit she said it always goes off balance no matter if is a small load check for spring shocks they are good ran drain and spin pass did not bang or go off balance ran 5 towels and two jeans and she said thats not heavy enough she said Im wasting her time cause is not doing it explain her that her unit could get off balance if she either doing on even loads or in the end of cycle could get off balance advise her to pause unit and re arrange then press play she said she does that and that I cant check unit with only 5 towels and two jeans so shes wants me to run some jeans and shirts of how she do laundry and it did not when off balance and I also record underneath unit to show her how close the shield is to the floor and that next time do 4 jeans instead of 6 and some shirts and make sure is even opt test ok cycle complete working as design
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near University Heights, OH 44118
Manny
Job Details: 10/27/2021
"Replaced main control, hood light is fully functional, opt test ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 10/27/2021
Drain hose was banging against dryer correct issue opt test ok
We serviced a
WHIRLPOOL WALL OVEN/MICRO
Model WOC54EC0HS03
Near North Royalton, OH 44133
Marie V
Job Details: 10/27/2021
"Cc that the unit is shuffling off by itself and when you use microwave the time does not goes down and that sometimes the display will freeze. Replaced main control and Ui, tested microwave, is heating and time is counting down. Op test okAdvice cust to download whirlpool lifestyle app and have it hooked up all the time, unit needs WiFi to work properly. Brought core for return"
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Aurora, OH 44202
Brian M
Job Details: 10/27/2021
"Cc unit not powering on Found error f6e2 and f6e3 Miscommunication Needs control and UI ; ordrng 1 W11112662 (console) and 1 W11112664 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Broadview Heights, OH 44147
Marie V
Job Details: 10/27/2021
"Took POP. 4/8/2021. Cc that the clothes comes out very wrinkle and they have to iron all the clothes and that it was off balance and they couldnt stop unit when press pause and that it did not unlock when it stops . Ran diag no error codes, ran auto test pass. Started a normal cycle and pause unit while it was running, unit pause and it opened lid lock. Ran auto test and test lid lock with cust, pass. Unit is working as designed. Advice cust how to drop clothes on unit and if washing shirts underwear and light clothes you can have the spin option at medium or run cycle wrinkle control. op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Bedford, OH 44146
Corina B
Job Details: 10/27/2021
Replaced the control. Brought core back for return. Ran a calibration. Ran a drain and spin. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model LAT9306AAE
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/27/2021
"Customer requested that belts be replaced Ordered belts ; ordrng 1 12112425 (belt set-maytag), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJW00
Near Pepper Pike, OH 44124
Jason N
Job Details: 10/27/2021
"Cc unit not dispensing water or ice, whole unit needs looked at. Tested water and ice dispense, both water and ice dispense working. Found ice maker turned off, turned on and ran manual cycle test. Ice maker indexed properly and filled mold with water. Could find no issues with ice or water. Inspected unit, cleaned condenser coils as they were clogged with dust. Found evap drip pan sitting at an angle on floor under unit. Reinstalled and secured in proper position. Temped both section, ff section reading 39 degrees, freezer section reading 2 degrees. Op test good. Customer states they thought first visit was free according to Kitchenaid as they just moved into home, they are not paying at this time. They are going to call KA WP.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44109
Marie V
Job Details: 10/27/2021
"Replaced gear case, shifter from surplus , cam, belt ,capacitor . Ran calibration and auto test. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Mayfield, OH 44143
Corina B
Job Details: 10/27/2021
"CC that the unit does not drain the water. Ran diag 9-1 Drain Pump System Problem - Long Drain 7-7 Motor unable to reach target RPM 7-1 Tachometer missing or Wrong Signal 7-6 Motor Circuit Open started a cycle, rattling noise when first started. Replaced the drain pump and shifter. Started a rinse and spin with clothes, still a rattling noise. Drain hose, good. Started a cycle several times no rattling noise. Called t/l Chris file# 7732093852 ran a calibration. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Euclid, OH 44132
Jason N
Job Details: 10/27/2021
"Cc unit not sensing and advancing cycle. Ran diagnostics, found code f7e4 for basket re engagement fault. Replaced shifter using customer supplied pre id part. Cleared codes. Ran auto test, all functions passed. Started normal load, sensing and filling, advanced to wash. Op test good."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 10/27/2021
"Found error of latch failure replace from t/s then ran auto test and calibration ; used 1 W11307244 (DOOR LOCK), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Avon Lake, OH 44012
Angel
Job Details: 10/27/2021
Cc that units agitator is broken. Verified and agitator is fine has the new style shifter which came off the cam replaced with service pointer one from truck stock. Ran calibration Tested unit and working as designed. Opt test ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Avon Lake, OH 44012
Angel
Job Details: 10/27/2021
Replaced seal tested unit. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model TSI18A3W
Near Bay Village, OH 44140
Angel
Job Details: 10/27/2021
Cc that unit was making noise. Verified unit and everything sounded normal temperatures were good and compressor sounded normal. Unit as of now is working as designed. Opt test ok.
We serviced a
MAYTAG DRYER
Model n/a
Near Euclid, OH 44123
Jason N
Job Details: 10/27/2021
"Cc unit not heating correctlyCustomer stated high doesnt dry clothes, have to run on medium and medium seems too hot for medium. Ran op test on high, element cycling on and off properly, exhaust temps reaching 185 degrees. Switched to medium setting, exhaust temps reaching 177 degrees, and element cycling properly. Checked airflow through venting outlet. Good airflow. Customer stated he cleaned vent out prior to visit. Can not duplicate temperature issue with unit at this time, unit is working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ01
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 10/27/2021
"Check door seal is good check ice chute is good check icemaker is good cant duplicate issue unit working as design explain customer of possible ice jam on ice chute and other causes that could happen when dispensing ice,opt test ok advise to monitor"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Bay Village, OH 44140
Angel
Job Details: 10/27/2021
Cc that unit is not doing anything and it was not draining. Verified unit and has all the leds on top on and they will not shut off tried reseting unit unplug connectors from control board and nothing was working unit will not let you turn it off unless you unplug unit. Tried to get it to diagnostics and will not let me either unplugged ui for a 1 minute and unit started draining without the ui connected and when i connected the ui it had a error code of F6E1 communication error with acu. Will need ui and main control board replaced. Ordering parts. Office to reschedule parts out of stock.; ordrng 1 W11481116 (Ui) and 1 W11481108 (Main control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Willowick, OH 44095
Jason N
Job Details: 10/27/2021
"Installed UI panel, all functions normal. Op test good."
We serviced a
MAYTAG STACK W/D
Model MHW5500FW1
Near Westlake, OH 44145
Angel
Job Details: 10/27/2021
Cc that unit is not draining and ui is in responsive sometimes removed drain pump and found a pad inside the drain catch. Replaced drain pump and ui tested unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Rocky River, OH 44116
Marie V
Job Details: 10/27/2021
Replaced lid lock. Op test no good. Called tech line stoke with TJ told me unit also needs control board. TJ. Cust will call whirlpool ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Bentleyville, OH 44022
Brian M
Job Details: 10/27/2021
Cc unit not washing Ran test cycle no issue found unit is washing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Maple Heights, OH 44137
Brian M
Job Details: 10/27/2021
Customer complaint of water collecting on top of the freezer gasket Humidity control is on and mullion is working. Freezer gasket is installed correctly and sealing Could not determine issue Sent report into whirlpool using service matters Advised customer on article on the whirlpool website about condensation and frost Advised to watch
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Westlake, OH 44145
Marie V
Job Details: 10/27/2021
"Cc that the clothes are still damp by the end of cycle. Confirmed cust had a load in, clothes are not all the way dry. Replaced control and took front panel off verify sensor, found connector a little loose. Corrected issue also, unit had installed flexible foil vent is a fire hazard also that is not a straight shot to the outside, advise cust to replace with flexible metal or rigid metal vent. Started the same load cust had in, let it run it started sensing and Id dropped down to 20 min, and it was still running, check the clothes they were getting dry. Op test okBrought core for return"
We serviced a
MAYTAG STACK W/D
Model MHW5500FW1
Near Westlake, OH 44145
Marie V
Job Details: 10/27/2021
See AT PVR.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Amherst, OH 44001
Gabriel P
Job Details: 10/27/2021
"Replace drain pump then fill unit with water and press drain confirm it drain all water out,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ashtabula, OH 44004
Dan H
Job Details: 10/27/2021
"Customer complaint that unit is not cooling, customer stated on the last visit that they would have cleaned if theyd remembered I was coming rescheduled to give them an opportunity to clean, nothing was done fridge was still gross, could not set down my tool bag, forgot to get pics"
We serviced a
FRIGIDAIRE RANGE
Model FCRG305LAFB
Near Conneaut, OH 44030
Dan H
Job Details: 10/27/2021
"Customer complaint that oven is not heating, confirmed, found igniter not glowing , igniter is receiving 120vac , installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Geneva, OH 44041
Dan H
Job Details: 10/27/2021
"Customer complaint that freezer section lights are out, confirmed, installed new led module, op test good , PLEASE RESTOCK!!!; used 1 W11462342 (Led module) from stock"
We serviced a
JENN-AIRE RANGE
Model JES9900BAB
Near Thompson, OH 44086
Dan H
Job Details: 10/27/2021
"Installed new infinite switch, op test no good , 240vac to switch , 30 vac out, element is good, talked to bj jumped out switch element heated, ordering two more switches ; ordrng 2 WPW10185286 (Infinite switch)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44130
David R
Job Details: 10/27/2021
"Replaced heater. Went into diagnostics and tested heater, turning on correctly. Good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Painesville, OH 44077
Dan H
Job Details: 10/27/2021
"Customer complaint that unit is not making ice all the time, customer states that when they reset the breaker the ice maker will work for a little while, ran ice maker diagnostics, found e2(motor lost position) error code, ice maker harvests, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 WPW10628307 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mentor, OH 44060
Dan H
Job Details: 10/27/2021
"Customer complaint that unit is not drying dishes, ran diagnostics no error codes found, unit ran test cycle, incoming water temperature at 73 degrees, no rinse aid in dispenser, heater and vent fan are working, advised customer to run hot water in sink and to use a rinse aid, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Painesville, OH 44077
Dan H
Job Details: 10/27/2021
"Installed new ice maker , advised customer to monitor and allow up to 72 hours to fill bin"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Mayfield Heights, OH 44124
Corina B
Job Details: 10/27/2021
"Replaced the light opt ng. Lights are dim and flickering. Checked the ff led driver, found a burnt mark on the light. Has 120 volts coming in. Will need a new led. ; ordrng 1 WPW10515058 (Led), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near South Euclid, OH 44118
Manny
Job Details: 10/27/2021
"Cc unit is making a clicking sound like plastic rubbing on plastic, found damper motor arm loose reset damper arm, noise is gone, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Mentor, OH 44060
Dan H
Job Details: 10/27/2021
Customer stated that our office isnt open until 9 so she was unable to cancel appointment but they were able to get the washer running so no need for service
We serviced a
ADMIRAL DRYER
Model ADE7000AYW
Near Mentor, OH 44060
Corina B
Job Details: 10/27/2021
"Replaced the idler, puller, belt, support rollers and the glides. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3047LSF
Near Garfield Heights, OH 44125
Brian M
Job Details: 10/27/2021
"Cc bake not igniting and bulb out Found igniter to be weak and bulb filament broken Needs igniter and bulb ; ordrng 1 5304509706 (Igniter) and 1 316538904 (Bulb), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF2258FEZ01
Near Parma, OH 44129
David R
Job Details: 10/27/2021
"Cc unit not making ice or ice getting stuck. Found correct voltage to icemaker. Found not cycling. Fill tube good. Replaced part from t/s. New icemaker cycled, good. Op test ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Independence, OH 44131
David R
Job Details: 10/27/2021
"Cc after a power outage unit when starting would sense and then automatically say done, customer unplugged and plugged back in, tried again and unit worked. Customer then said about a week again unit did the same thing but no power outage. Ran diagnostics, no error codes. Ran diagnostics test and all components working correctly. Reset control, unplugged all connections and reseated them. Ran a normal cycle, good. Unit is good as of today. *** if customer still having issues after monitoring. Order control W11524820 , console W11406492"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Brecksville, OH 44141
David R
Job Details: 10/27/2021
"Replaced evap harness, tested and reset temp settings. Let customer know to give unit 24 hours to cool down properly. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Strongsville, OH 44149
David R
Job Details: 10/27/2021
"Cc unit stopped mid cycle, stopped on rinse mode. Customer plugged in unit, rinse mode blinking, held cancel button 5-10 seconds. Ran diagnostics, no error codes. Ran diagnostics test, all components working. Ran quick wash cycle, going through cycle. Drain hose is seated correctly. Lid, agitator, spin, drain all working. Unit is working correctly as of today. *** if happens again would suggest replacing main control. W11417466 control"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Beachwood, OH 44122
Brian M
Job Details: 10/27/2021
Cc unit not washing Customer had diverter torn apart and stated they dropped something in motor Took motor apart could not find anything but found tons of rail bearing in motor Advised on pump assembly ; ordrng 1 W10805015 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL03
Near Cleveland Heights, OH 44118
Manny
Job Details: 10/27/2021
"Steamed evap took 45 mins, replaced evap harness, advise customer to allow unit 24hrs for temp to equalize. opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Cleveland Heights, OH 44118
Manny
Job Details: 10/27/2021
"Cc unit not filling, verified customer concern and found timer loose in the shaft and feel like not engaging on the contacts. Will only start on Spin cycle. Unit will need a timer. Customer will call us to order parts and pay for the remaining balance.; ordrng 1 WPW10243947 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HB00
Near Strongsville, OH 44136
David R
Job Details: 10/27/2021
Correct part number on box but opened up and found this wasnt the right control to this microwave/oven wall combo.*** bringing back part with me for return. ; ordrng 1 W11281220 (Console control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Columbia Station, OH 44028
David R
Job Details: 10/27/2021
"Replaced actuator, ran diagnostics and diagnostics. Good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mentor, OH 44060
Corina B
Job Details: 10/27/2021
Replaced the ice maker. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2670XEM0
Near Lorain, OH 44055
Angel
Job Details: 10/27/2021
Cc that dispenser on unit is not flowing correctly. Verified and line on back was kinked. Fixed line and dispenser started working as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn, OH 44144
Manny
Job Details: 10/26/2021
"Cc unit has a loud clicking sound and burned smell. Ran diagnostics and found error code F7E5 for shifter error, replaced shifter actuator with the pre id part, opt test ok, calling wpl techline safety (3:43pm)to report findings, spoke to Donna she ask for details on the repair and parts used, sr# findings have been documented with wpl safety (4:06pm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Brooklyn, OH 44144
Manny
Job Details: 10/26/2021
"Cc unit not cooling in freezer and ice cream is getting soft, ran diagnostics all components passed, can duplicate issue unit is up to temp now, possible cause the door to closing all the way since it happened a few times while diagnosing the unit, leveled the unit to help the door closed all the way, door is. Losing by gravity, advise customer to keep an eye on it and to make sure the door is closed all the way. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near East Cleveland, OH 44112
Corina B
Job Details: 10/26/2021
CC that the oven does not heat. Confirmed. Checked the amp drawl 0 amps. 120 volts from the control. Replaced the igniter from t/s. Opt test ok ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Cleveland Heights, OH 44118
Corina B
Job Details: 10/26/2021
Replaced the lid and hinges. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU00
Near North Ridgeville, OH 44039
Marie V
Job Details: 10/26/2021
"Cc that the unit is very loud when is spinning. Started a drain and spin cycle. It was very loud, check behind unit, pulley is correct , shaft is broken unit will need new tub assembly, the basket is not longer available. Unit cant be repair ; ordrng 1 W10772618 (Tub outer) and 1 8182247 (Basket) and 1 W10772607 (Tub outer front), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Amherst, OH 44001
Angel
Job Details: 10/26/2021
Cc that unit is not filling as should or agitating. Ran diagnostics and found error code F7E6 shifter fault. Looked under washer and shifter was out of place replaced with service pointer shifter ran a calibration and a auto test unit is agitating as should and filling as designed explained to customer that the washer will not fill all the way to the top specially in a normal cycle and only 6 to 7 regular bath towels for a full load and 1 to 2 tablespoons of detergent to wash clothes. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Elyria, OH 44035
Gabriel P
Job Details: 10/26/2021
"Found defect pulley giving estimate replace from t/s opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 279640 (PULLEY-IDR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Madison, OH 44057
Dan H
Job Details: 10/26/2021
"Customer complaint that unit is freezing food in fresh food section , fresh food section temperature at 37 degrees, freezer section temperature at 15 degrees, partial frost pattern on evaporator, system has a leak, unit needs new compressor , evaporator and filter drier, ran entitlement, parts and labor covered under 5 year extended warranty ; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor)"
We serviced a
GE WASHER
Model Gtw680bsj1ws
Near Strongsville, OH 44149
David R
Job Details: 10/26/2021
"Called Customer, did not want service anymore. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Montville, OH 44064
Brian M
Job Details: 10/26/2021
Cc unit not working Found several lid lock errors Replaced lid latch OP Test Ok ; used 1 W10810403 (LID LATCH) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 10/26/2021
Cc unit keeps going out of balance and not spinning clothesFound suspension to be weak Needs suspension ; ordrng 1 W11130362 (suspension)
We serviced a
GE WASHER
Model Gtw680bsj1ws
Near Strongsville, OH 44136
David R
Job Details: 10/26/2021
"Cc unit put a large cover in, after that unit when agitating is make a large thud noise. Took about wash plate and tightened screw, took apart shifter, clutch, belt. Tightened all bolts and nuts. Ran again, customer said unit sounds better. Couldve just been something loose. Everything test good. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Strongsville, OH 44136
David R
Job Details: 10/26/2021
"C unit not agitating. Found agitator needed replacing, from t/s. Tested in diagnostics and calibration. Good. Op test ok. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Highland Heights, OH 44143
Jason N
Job Details: 10/26/2021
"Connected water line and turned water source on. Found leaking from filter housing. Unit needs filter housing. Customer also wants to replace filter, adding filter for order. ; ordrng 1 WP2186443 (Filter housing) and 1 EDR5RXD1 (Filter)"
We serviced a
GE WASHER
Model Gtw680bsj1ws
Near Strongsville, OH 44136
David R
Job Details: 10/26/2021
"Cc unit put a large cover in, after that unit when agitating is make a large thud noise. Took about wash plate and tightened screw, took apart shifter, clutch, belt. Tightened all bolts and nuts. Ran again, customer said unit sounds better. Couldve just been something loose. Everything test good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Parma, OH 44130
David R
Job Details: 10/26/2021
Replaced both slides in FZ. Had customer test out. Good. Op test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Brooklyn, OH 44144
Manny
Job Details: 10/26/2021
"Cc unit just beeping, also stated that the unit ran for 2 hours and they have to unplug the power. Ran diagnostics and found error code f8e4 for overflow fault, found some insulation under the flow switch causing the unit to have an overflow fault, cleared insulation from switch ran diagnostics cycle again, no error codes, unit is working properly, opt test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland, OH 44111
Marie V
Job Details: 10/26/2021
"Is not spinning the clothes all the way. Ran diag found error code F0E3 overload , F7E9 locked rotor , F0E9 OB paused , F0E5 off balance. Found lost of change between impeller and basket. Removed all and ran auto test, pass , calibrated unit and verify underneath that everything is clear nothing is preventing the rotor to move. Good.Advice cust to check the pockets before adding clothes to unit. That 6-7 bath towels = a full load and that only 1-2 tablespoons of detergent Pedro load is enough. Op test ok"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 10/26/2021
"Replace console,opt test ok"
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model ED5LVAXVQ00
Near Cleveland Heights, OH 44118
Corina B
Job Details: 10/26/2021
"CC that the water is not conning out. confirmed. Found the housing leaking water. Will need a new housing and clip. ; ordrng 1 WPW10121138 (Housing) and 1 2260503W (Button), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Garfield Heights, OH 44125
Corina B
Job Details: 10/26/2021
"CC that there is a noise. Found change in between the basket and washplate, removed the change, ran a manual agitate and spin, no abnormal noises. Ran a calibration. Optest ok."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 10/26/2021
"All fuse working as designed but timer is not moving giving estimate on timer ordering ; ordrng 1 WPW10642928 (Timer), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYH02
Near Painesville, OH 44077
Dan H
Job Details: 10/26/2021
"Installed new control, cleared evaporator , op test good"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Parma, OH 44130
David R
Job Details: 10/26/2021
"Cc unit not working. F6E2, F6E3 error codes. Communication error. All wires good. Will need control and console. Customer paid SVC, do not order parts. ; ordrng 1 W11135391 (Console) and 1 W11135392 (Control), used 1 SHIPPING (shipping and handling) from stock"