We serviced a
KENMORE WASHER
Model 110.2810231
Near Lakewood, OH 44107
Angel
Job Details: 05/11/2022
"Cc that unit started beeping and displaying a LD code. Tried draining water out and it would not drain. Took back apart to get to drain pump inspected and drain pump was not clogged did notice the drain hose was pretty packed with detergent build up cleaned it up installed everything back up tested unit and it would still not drain but pump was running since these washer have a cover underneath the wash tub i removed everything and found the drain cover clogged up with detergent cleaned out all the gunk and reinstalled everything tested unit again but drain pump does not have enough power to drain will need drain pump replaced. ; ordrng 1 WPW10409079 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP4
Near Cleveland, OH 44113
Jason N
Job Details: 05/11/2022
"Cc unit may be leaking waterCustomer stated the downstairs tenant stated that a water spot showed up on his ceiling, the cause may be the refrigerator in this apartment. Pulled unit, checked for leaks. When pulling the water source line, could hear a slightly spraying sound. Found pinhole in poly water line to unit, the pinhole was tucked back into the wall trim, which is why the customer never seen the leak. Advised customer to contact landlord and advised to have a plumber replace the line. Used customer supplied bucket to tuck water line into to prevent any further leakage."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lakewood, OH 44107
Angel
Job Details: 05/11/2022
"Cc that her clothes are soaked and wet at the end of the cycle and that unit is not draining. Verified by running a test cycle and unit is draining perfectly, washing and spinning looked at error codes and noticed it has a F6E1 error code control and ui are loosing communication checked connections and were good will need control and ui replaced. Ordering parts. Office to reschedule parts out of stock.; ordrng 1 W11513246 (Control board) and 1 W11481116 (Control panel) and 1 W11335101 (Harness)"
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/11/2022
Cc unit shutting off Found motor just humming and then shutting down Needs motor and wheel ; ordrng 1 W11549461 (Motor) and 1 WP697772 (blower wheel)
We serviced a
MAYTAG WASHER
Model MTW6700TQ1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/11/2022
Cc unit not washing properly. Found unit to be over filling then cutting out Pressure sensor not reading properly Needs control Parts are NLa ; ordrng 1 WPW10189966 (cntrl-elec)
We serviced a
KITCHENAID WALL OVEN
Model KEBI200BWH2
Near Solon, OH 44139
Brian M
Job Details: 05/11/2022
Cc oven not functioning properly Found control not responding properly Needs control Control is NLA Also made side notes just in case the other calls come through ; ordrng 1 3181704 (microcomputer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Independence, OH 44131
Jason N
Job Details: 05/11/2022
"Installed inlet water valve. Ran water dispense and ice maker fill tests. Both tested good, no abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near Wellington, OH 44090
David R
Job Details: 05/11/2022
"Cc the tenant smelled a plastic burning smell. Found broken fuse on control, not sending down correct voltage to bake element but 240 incoming from houses. Ordering main control. ; ordrng 1 W11528350 (Main control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Oberlin, OH 44074
David R
Job Details: 05/11/2022
"Cc unit making weird noises and will not spin. Bypassed lid lock. Ran diagnostics, when agitating hearing loud rubbing sound. Found broken hub, hub under 1 year warranty. Replaced from t/s. Ran diagnostics and calibration. Good. Customer owes SVC and Labor only. Unit is good, Op Test Ok ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL Stack w/d
Model GHW9150PW4
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/11/2022
"Pulled dryer. Pulled top cover, found valve harness connector unplugged for hot side of valve. Reconnected, and relieved tension on harness to prevent connector from pulling out again. Ran hot wash cycle. Hot water coming into unit. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 05/11/2022
"Customer complaint that unit is not spinning properly, suspension is good, ran diagnostics found f0e5(off balance) error code, ran manual test cycle, lid locks and unlocks, valves open and close, drain pump is working, unit spins and agitates, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
GE DRYER
Model GTD75GCPL0DG
Near Painesville, OH 44077
Dan H
Job Details: 05/11/2022
"Customer complaint that unit is not starting, confirmed, found door switch connection missing terminal, corrected, unit started and heated, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Mentor, OH 44060
Dan H
Job Details: 05/11/2022
"Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 54 degrees, compressor and condenser fan are running, evaporator fans are running, no frost pattern on evaporators, system has a leak, unit needs new fresh food section evaporator and filter drier, parts and labor covered under extended warranty , deli drawer harness is split, unit needs new deli drawer harness; ordrng 1 W11492867 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11170612 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS0
Near Painesville, OH 44077
Dan H
Job Details: 05/11/2022
"Customer complaint that unit is not draining and making a grinding noise, confirmed, motor is just humming, motor is receiving 120vac , unit needs new motor , customer does not want repair ; ordrng 1 W10428167 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Painesville, OH 44077
Dan H
Job Details: 05/11/2022
"Installed new control, op test no good , unit needs new user interface; ordrng 1 WD21X23462 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Willoughby, OH 44094
Dan H
Job Details: 05/11/2022
"Customer complaint that pulley shield fell off again, pulley shield is damaged, holes in gearcase are stripped, unit needs new gearcase, pulley shield and screws, part is out of stock so not scheduling return appointment ; ordrng 1 W11423758 (Gearcase) and 1 W11409708 (Shield) and 2 W11573574 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Middlefield, OH 44062
Brian M
Job Details: 05/11/2022
Installed relay OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV
Near Painesville, OH 44077
Brian M
Job Details: 05/11/2022
Cc unit door sealing Found that door not installed properly Fixed door OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Painesville, OH 44077
Dan H
Job Details: 05/11/2022
"Installed control and user interface, op test good"
We serviced a
KENMORE REFRIGERATOR
Model 10651139210
Near Willowick, OH 44095
Corina B
Job Details: 05/11/2022
"CC that the unit is leaking water. Confirmed. Found the waterlines to the water and ice lines cracked. Will need new waterlines for the water and ice. ; ordrng 1 WPW10341320 (Water valve) and 1 WPW10279884 (Waterline) and 1 WPW10279882 (Water Line), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Eastlake, OH 44095
Corina B
Job Details: 05/11/2022
CC that the unit gets off balance and makes a noise. Found the basket leaning forward. Raised the front feet. Replaced the belt and cam. Ran a calibration. Started a quick cycle. Noise is still there. Will need a motor and gearcase. Office to reschedule appointment ; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Grafton, OH 44044
Gabriel P
Job Details: 05/10/2022
Show customer that it stay into 30 in a vacuum charge unit for 41 grams of r600 it started fealing cool air advise customer to wait 24 hour
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Thompson, OH 44086
Dan H
Job Details: 05/10/2022
"Installed lp conversion kit, unable to test cause unit is not installed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Painesville, OH 44077
Dan H
Job Details: 05/10/2022
"Customer complaint that dispenser door is not opening , installed new dispenser and heating element, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mentor, OH 44060
Dan H
Job Details: 05/10/2022
"Customer complaint that unit is not starting, confirmed, found outlet and power cord burned, advised customer that they need an electrician to correct power supply , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Amherst, OH 44001
Marie V
Job Details: 05/10/2022
"Cc that the unit smells or the clothes smell after they get dry and get wet. Ran diag found error code F0E1 load detected on clean washer. Gave tips to cust, use vinegar to clean washer or bleach. Also leave door open and dispenser open. 1-2 tablespoons of detergent and dilute the fabric softener. Cust is following steps. Also theres not a part on the unit that can cause a smell to the clothes after been washed. Its detergent, fabric softener or bacteria growing inside. Cust uses the tables for the washer once a month. Op test ok"
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Chardon, OH 44024
Jason N
Job Details: 05/10/2022
Installed wire harness and infinite switch. Tested all burners for proper operation. All burners tested good for heat. Op test good.
We serviced a
AMANA WASHER
Model NTW4600YQ1
Near Cleveland, OH 44135
Manny
Job Details: 05/10/2022
"Cc unit not filling up, found unit stuck in a cycle, cleared cycle and ran diagnostics no codes found, when unit was filling heard the valve chugging, replaced valve opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Eastlake, OH 44095
Corina B
Job Details: 05/10/2022
CC that the high temp does not work. Confirmed. Advised cust that the high heat will not work on the 1 hour wash. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parma Heights, OH 44130
Manny
Job Details: 05/10/2022
"Cc unit not working. Ran diagnostics and found codes F4E3 for motor not running and F7E1 for heater issues, ran test cycle unit got stuck on wash checked underneath and motor is humming faintly, skipped wash and unit drained but when unit got to the heater part it got stuck again, unit will need pump motor assembly and heater.; ordrng 1 W10518394 (heater) and 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Rome, OH 44085
Brian M
Job Details: 05/10/2022
Cc unit not washing properly not up to customers standards Cant test unit sitting outside Customer already has new unit installed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Sheffield Lake, OH 44054
Angel
Job Details: 05/10/2022
Cc that unit stopped making ice and lights on top in ff section went out. Verified for lights and freezer light is off causing the top ones to go out since there in series with each other. For the cooling the freezer was at 45* and ff section was at 48* went to back of unit and compressor was pretty hot plugged in amp reader and compressor was running at 5amps will be ordering compressor and uv filter drier also ordering led light for freezer.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Uv filter) and 1 W10695459 (Led)
We serviced a
KENMORE WALL OVEN
Model 9113042993
Near Wickliffe, OH 44092
Corina B
Job Details: 05/10/2022
"CC that the unit is not heating. Confirmed. Found the igniter wires bare metal. Will need an igniter. Did advised cust might need the control, also. ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICRO OVEN
Model KMHC319ESS0
Near Euclid, OH 44132
Corina B
Job Details: 05/10/2022
CC that the unit is not shutting. Confirmed. Found the upper door switch in the open position. Reset the door switch. Advised cust to replace the door switches. Cust does not want to repair. ; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ00
Near Parma, OH 44134
Manny
Job Details: 05/10/2022
"Replaced board, still getting F1E4, spoke to BJ he said check the relay wires to make sure theyre nor reverse, and they were not, he advise calling techline, called techline spoke to Robert he said could be door frame bent due to customer slamming door he had me pull the interlock switches wall a little forward and had me run test code is gone opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Westlake, OH 44145
Angel
Job Details: 05/10/2022
Cc that unit was not cooling. Unit was unplugged when i arrived plugged in unit with amp reader and compressor was running at .91amps which was good so i took apart freezer and ran step 4 to see if it would frost up when working in freezer and it didnt explained to customer that Im going to replace the filter drier with a uv drier filter so that way if theres a leak i can detect it with a uv light ff section already has a costed evaporator. Ordering uv filter ; ordrng 1 WPW10143759 (Drier filter)
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC3
Near Lorain, OH 44055
Marie V
Job Details: 05/10/2022
Cc that the unit is making a loud noise. Confirmed. Took unit apart and found pulley needs replacement. Replaced pulley from T/S. Removed lint from inside unit. Tested unit. Op test ok; used 1 279640 (PULLEY-IDR) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Westlake, OH 44145
Gabriel P
Job Details: 05/10/2022
Arrive at customer home he was attending a contractor then he took me to the laundry he ran time dry unit was not squeaking but it was making a tumbling sound which is normal so he said thats fine dont work on unit cause he had other things to do unit working as design
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Rocky River, OH 44116
Gabriel P
Job Details: 05/10/2022
"Seal on icemaker box was crooked allowing 37 degrees going inside box correct issue cycle icemaker and it fill but still replace icemaker just incase is making ice intermittently then ice maker cycle,opt test ok working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model OVERSKADLIG
Near Westlake, OH 44145
Angel
Job Details: 05/10/2022
Arrived at home unit is an IKEA unit took model number but was not coming up in ServiceMatters texted BJ about unit and he verified with Holly and looks like this unit was made by IKEA and we could not service unit stated by BJ. Explained to customer issue and stated he will call again IKEA to verify issue.
We serviced a
FRIGIDAIRE DRYER
Model LEQ332DS0
Near Westlake, OH 44145
Angel
Job Details: 05/10/2022
"Cc that unit is not heating. Ran unit and it will not heat took apart unit and found heating element shorted will need heating element replaced. Called landlord to give estimate for the findings he was ok with it ordering part.; ordrng 1 131553900 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Eastlake, OH 44095
Dan H
Job Details: 05/10/2022
"Installed new door panel, op test good"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Chesterland, OH 44026
Corina B
Job Details: 05/10/2022
There is trim covering a tab. Will need someone to uninstall the trim to pull the ice maker out. Broke the trim cover. ; ordrng 1 W11243473 (Cover)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Broadview Heights, OH 44147
Manny
Job Details: 05/10/2022
"Replaced evap harness, ran test 3 to verify that fan is operational, opt test ok. Advise customer to allow the unit 24 to 36 hours for temps to equalize and unit to make enough ice"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Maple Heights, OH 44137
Manny
Job Details: 05/10/2022
"Cc that black smoke and spark came through the back stated she had to call the fire department, remove back cover and noticed connector P1 not pushed all the way and look like there was some arching happening at some point, connector is good and tested everything on back to make sure nothing got damaged, all components are operational. Ran bake to 350 unit preheat with no issues opt test ok"
We serviced a
GE STACK W/D
Model GUD27ESSM1WW
Near Lakewood, OH 44107
Manny
Job Details: 05/10/2022
"Cc unit creates lot of humidity when drying and was sound like belt is loose, checked belt and its good, ran dryer and noticed lots of lint flying around, checked vent connection on back and vent is hooked up properly but vent is clogged up and has some holes and the lint and hot air are escaping from the wholes, advise customer to have a vent company clean up the vent and the vent needs to be replaced as well. Opt test ok"
We serviced a
WHIRLPOOL WALL OVEN
Model JJW9630CAB
Near Cleveland, OH 44143
Corina B
Job Details: 05/10/2022
"CC that the bottom oven is not working and the doors are not closing. Confirmed. Found the tstat is open. Both doors open passed 90*. Will need new hinges and a tstat. Cust does not want to repair ; ordrng 4 WP74008014 (Hinge)s and 1 WP71001870 (Temp probe) and 1 WP71001844 (Tstat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Strongsville, OH 44136
Angel
Job Details: 05/10/2022
Was going to replace compressor but BJ suggested me to pressurize system with nitrogen again because there had to be a leak so i pressurized the system and could not hear nothing started pushing and moving lines and one of the capillary lines from the back of unit going into the cabinet when i pushed it i heard a hissing and moved it a little more and started spraying out the nitrogen. Called tech line spoke with ED and explained issue we did a video call so he could take pics of issue and stated that unit is going under review and they will get in contact with customer as soon as possible.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS3
Near Highland Heights, OH 44143
Corina B
Job Details: 05/10/2022
Replaced the drain pump. Removed the glass from the pump. Ran a cycle drained. Opt test ok advised cust to use pods for recommending amount of detergent ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model RAX4232PQ0
Near Cleveland, OH 44110
Corina B
Job Details: 05/10/2022
"Model and serial do not match, cust is going to call the warranty company. CC that the unit is not working. Confirmed. Jumped the lock out, unit started working. Will need a new lock. Office to reschedule when we get new dispatch ; ordrng 1 WP8318084 (Lock)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Strongsville, OH 44136
Angel
Job Details: 05/10/2022
Cc that the pods are not dissolving and the washer is banging around loud. For the banging I explained to customer that its an off balance load and explained the procedure they would have to take to fix issue before unit pauses its self also leveled back leg on washer. And for the pods they were tossing it on top of the clothes and explained to them that they dont want to do that because the pod gets caught in The clothes and not letting it dissolve let them know to toss it in first before the clothes ran a auto test unit working as designed. Customer was not agreeing with me and he said he will call back so i called techline to document issue and spoke with Joel and he documented everything. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Cleveland, OH 44103
Corina B
Job Details: 05/10/2022
CC that the unit is not cooling. Confirmed. Found die on the evap. Cust has an evap from previous repairs. Cust is going to reach out to whirlpool to see if they will cover labor and service call. ; schdld next appmnt for 5/12 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Lakewood, OH 44107
Angel
Job Details: 05/10/2022
Cc that unit was still not cooling. Verified and found leak on filter drier and suction line on compressor replaced filter drier with new one and fixed line on compressor put unit into a 30 vacuum and recharged with 41g of R600a. Opt test ok.
We serviced a
FRIGIDAIRE RANGE
Model FGF376CETP
Near Chagrin Falls, OH 44023
Jason N
Job Details: 05/10/2022
"Cc unit burner head fell into cooktop, unable to useFound RF burner head mount bolts corroded and snapped off. Burner head fell into cooktop, ignitor is also unseated, mount has rusted away. Burner head is discontinued for unit. Able to remount burner head to cooktop by drilling new holes for screws, unable to remount ignitor. Cust is ok with using burner by manually lighting. Tested several times, good flame. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Chagrin Falls, OH 44022
Jason N
Job Details: 05/10/2022
"Cc unit refrigerator section not cooling properly, fluctuating up and down. Ran diagnostics found codes fAe1 for refrigerator or main evaporator fan fault and f6e1 for HMI to ACU communication error. Ran manual evaporator fan test 56, fan did not turn on. After exiting diagnostics, fan motor turned on and started cooling ff section. Intermittent fan motor operation, unit needs evaporator fan motor. Fan motor not showing in stock at Marcone, office to contact customer with next service date. ; O-emld tckt"
We serviced a
GE DISHWASHER
Model GSD4310Y72AA
Near Beachwood, OH 44122
Jason N
Job Details: 05/10/2022
"Cc unit leaking from doorRan wash test for 20 minutes, could not duplicate a leak at this time. Customer stated its a drip from the door but not all the time. Advised customer possible door gasket may not be sealing properly. Quoted repair cost. Customer is going to wait and see, estimate only. ; ordrng 1 WD8X229 (Gasket)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chardon, OH 44024
Dan H
Job Details: 05/10/2022
"Customer complaint that unit does not advance passed sensing, customer started normal wash cycle, unit filled and advanced to wash cycle, canceled cycle, ran diagnostics found f8e1(long/no fill) error code, no water entering hot water valve, no hot water from supply, advised customer that they need a plumber to correct, unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TF5
Near Jefferson, OH 44047
Dan H
Job Details: 05/10/2022
"Installed new fan motor, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Beachwood, OH 44122
Jason N
Job Details: 05/10/2022
Cc bad odors inside unitVerified an odor with unit. Checked for any source from within unit itself. Checked evaporator compartment. No source of odor from unit. Advised customer odor will have originated from items(s) that were recently stored in unit. Advise use of odor absorbing remedies like baking soda or coffee grounds. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond Heights, OH 44143
Jason N
Job Details: 05/10/2022
"Cc unit not coolingCustomer showed documents for pop, sent to office to verify if this will work, HB said go ahead and diagnose. Found compressor not running, trying to start every few minutes but buzzing loudly and overload opening after a few seconds. Found compressor drawing 10.4A on start. Compressor is locked up, will need replaced. Customer is calling to see is she can get unit replaced before moving forward with repair. ; ordrng 1 W11370574 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model MGP8674AS1
Near Cleveland, OH 44108
Jason N
Job Details: 05/10/2022
"Cc unit cooktop flames are missing, uneven or yellow. Found all burner heads dirty and most gas ports clogged. RF burner orifice is clogged, no flame. Cleaned all burner heads, cleared gas orifice on RH burner. Yellow flames were due to debris/carbonized buildup on burner heads. All flames good blue color after cleaning. Ran bake test on oven, good ignition and preheat to 350 degrees. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Cleveland, OH 44120
Jason N
Job Details: 05/10/2022
"Cc unit need doors replaced due to damage Replaced 3 door using customer supplied parts. Left top door sustained a small dent in top corner. Customer was ok with using this door as it was in better shape then the original, does not want to wait for another door to be ordered. Snapped pic. Lower left door was not replaced but does have damage on left side"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kent, OH 44240
Brian M
Job Details: 05/10/2022
Cc unit not functioning Found unit going from sense to drain on all cycles attempted to use whirlpool service tool but model is not part of the tool capabilities All functions pass during test mode Needs control ; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kent, OH 44240
Brian M
Job Details: 05/10/2022
Cc unit not spinning properly Found weld on drum broken Needs drum Part not in stock office to schedule ; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Kent, OH 44240
Brian M
Job Details: 05/10/2022
Installed door spacer just in case Installed ui and control advised to watch At this time unit has full bin of ice ; used 1 WP2177331 (DOOR SPACER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Streetsboro, OH 44241
Brian M
Job Details: 05/10/2022
"Cc unit not washing properly Found washplate damaged and teeth on gearcase stripped Needs washplate and gearcase ; ordrng 1 W10752283 (washplate) and 1 W11393685 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Cleveland, OH 44109
Marie V
Job Details: 05/10/2022
Replaced ice maker. Cycled it. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Strongsville, OH 44136
Marie V
Job Details: 05/10/2022
Replaced tub but the front panel came with a scratch and feed tube had a hole in it.; ordrng 1 W11087377 (Panel) and 1 WPW10340745 (Tubefeed)
We serviced a
JENN-AIR WALL OVEN
Model JMW3430WP0
Near Strongsville, OH 44149
Marie V
Job Details: 05/10/2022
"Cc that the display is not working and sometimes the panel does not works when you press the buttons. Confirmed. Unit will need new UI. Cust will not fix. ; ordrng 1 W10496617 (Panel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Garfield Heights, OH 44125
Gabriel P
Job Details: 05/10/2022
"Replace tub and ring and shocks ,opt test ok ran spin it pass show customer"
We serviced a
MAYTAG WASHER
Model MVW655DW0
Near Aurora, OH 44202
Brian M
Job Details: 05/10/2022
"Cc unit not spinning Found gearcase leaking oil Needs gearcase belt cam and actuator and washplate ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Aurora, OH 44202
Brian M
Job Details: 05/10/2022
Needs control relay stuck closed ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/10/2022
"Installed heater OP Test No good found motor to be damaged from unit leaking Needs sump assembly ; ordrng 1 W11416362 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Grafton, OH 44044
Marie V
Job Details: 05/10/2022
"Cc that the unit is super loud. Confirmed on diag and by spinning basket. Tilted unit found oil leaking. Unit will need new gearcase, impeller with screw, drain pump sounds rare will order and replace, also slider. Serial number has the last 2 digits different. Called cust will call to get new dispatch or to just update the serial number. Called BJ , do not order parts until we get the new dispatch. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11396717 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Grafton, OH 44044
Marie V
Job Details: 05/10/2022
Cust has extended warranty. They will call them to get a dispatch. Did not diagnose unit.
We serviced a
AMANA REFRIGERATOR
Model ARB194RCW
Near Cleveland, OH 44111
Manny
Job Details: 05/10/2022
"Cc unit not cooling in the freezer, found evap cover in frost, steamed freezer took 30 mins to steamed cover and evap to get to components, tested bimetal and its out of range, noticed heater connector cracked, unit will need evap harness and heater harness, both parts are discontinued.; ordrng 1 67002008 (heater harness (discontinued)) and 1 67001049 (Evap harness (discontinued))"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Dan H
Job Details: 05/10/2022
"Customer complaint that unit caught fire and lid will not open, confirmed, found control burnt at lid lock connection, unit needs new control and lid lock, part is out of stock so not scheduling return appointment ; ordrng 1 W11307244 (Lock) and 1 W11170317 (Cntrl)"
We serviced a
WHIRLPOOL RANGE
Model JGRP430WP01
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/10/2022
"Cc unit not baking or broiling Found no errors but also no components showing to be activated in diagnostics mode Advised on control board and thermostat replacement Office to schedule parts not in stock ; ordrng 1 WP4450249 (thrmst-fix) and 1 W10888661 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/10/2022
Installed control OP Test Ok
We serviced a
MAYTAG DRYER
Model MEDE500VW1
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/10/2022
"Cc unit not starting a cycle Customer stated after last service, they ran one load then it quit working again. Checked thermals, found thermal fuse open. Bypassed fuse and ran timed dry cycle on air only, heater element turned on, heater relay contacts stuck closed on main board. Unit needs main control and thermal fuse. ; ordrng 1 WPW10174746 (Main control), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
GE REFRIGERATOR
Model GFE28GELEDS
Near Madison, OH 44057
Dan H
Job Details: 05/10/2022
"Cleared evaporator, installed new defrost thermostat, defrost heater still good, defrost heater was not installed and needs returned"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Olmsted Falls, OH 44138
Marie V
Job Details: 05/10/2022
Replaced motor. Tested unit. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Chardon, OH 44024
Brian M
Job Details: 05/10/2022
"Cc unit not starting Found sump just humming Needs sump assembly ; ordrng 1 Sump (W11416363), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Gabriel P
Job Details: 05/10/2022
Complaint about touch pad power advise him to barely touch it and just set finger there no need to press hard also vibration sounds were normal and heat was also good advise him that you can only use 4 to 5 garment to dry you cannot load it like a regular dryer ran diagnostic no errors found unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS8
Near Lakewood, OH 44107
Gabriel P
Job Details: 05/10/2022
"Steam clogged and replace drain tube and bulb,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK2
Near Cleveland, OH 44135
Manny
Job Details: 05/10/2022
Replaced ordered parts opt test ok.
We serviced a
GE DISHWASHER
Model CDT845P4N2W2
Near Beachwood, OH 44122
Jason N
Job Details: 05/10/2022
"Cc unit not starting a cycle when start button is pushed Ran wash test, unit not cycling. Ran diagnostics, door close sensing closed. Ran manual function tests, found drain pump is not working, lightly humming. Unit needs drain pump. ; ordrng 1 WD19X25461 (Drain pump)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Cleveland, OH 44124
Corina B
Job Details: 05/10/2022
No model and serial number. Called BJ to get spoc to get model and serial. CC that the unit cooling. Confirmed. Ff 54 Fz 20. Checked the Fz evap partial frost pattern. Will need a new evap and compressor. Office to reschedule ; ordrng 1 W11291123 (Evaporator) and 1 W11393142 (Compressor) and 1 W11109499 (Drier)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near Cleveland, OH 44102
Manny
Job Details: 05/09/2022
"Cc unit leaking on the left front side. Verify and everything is dry right now, removed filter and everything is dry removed grille and noticed the drip tray full of water, pulled unit out and removed back cover found condenser Precooler not clipped to the tray and no making contact with the water, therefore not evaporating the water, the Precooler is warm when unit is cooling so should evaporate the water normally, clipped Precooler back to tray. Advise customer to monitor the unit, just to make sure that the water is being evaporated. Opt test ok"
We serviced a
SAMSUNG DRYER
Model DV48H7400EWA2
Near Painesville, OH 44077
Dan H
Job Details: 05/09/2022
"Customer complaint that unit is not starting, confirmed, found thermal fuse open, jumped out, unit started and heated; ordrng 1 DC47-00015A (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Painesville, OH 44077
Dan H
Job Details: 05/09/2022
"Installed new fan/thermistor and control, cleared fresh food section evaporator"
We serviced a
GE FREEZER
Model GSHS6HGDBCSS
Near Madison, OH 44057
Dan H
Job Details: 05/09/2022
"Customer complaint of leaking water and freezer up and not cooling properly, fresh food section temperature at 39 degrees, freezer section temperature at-1 degrees, no evidence of water leaking, no leaks found, unable to duplicate the problem"
We serviced a
FRIGIDAIRE DRYER
Model FEQ332ES0
Near Painesville, OH 44077
Jason N
Job Details: 05/09/2022
Installed drive motor. Ran dryer test for 10 minutes. No abnormal sounds heard. Op test good.
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Bedford, OH 44146
Jason N
Job Details: 05/09/2022
"Cc unit shuts down and codes f3e1Ran diagnostics, verified f3e1 for outlet thermistor shorted or open. Replaced out let thermistor using customer supplied part. Ran timed dry cycle on high heat for 15 minutes, good heat and flame cycling. Checked venting out tube outlet, good airflow. Op test good."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Brecksville, OH 44141
Jason N
Job Details: 05/09/2022
"Cc unit not coolingCustomer stated unit has never cooled, even after last service. Found both sections at room temperature, compressor is running and hot. Installed watt meter in outlet, ran test 38 at 99%, let unit start cycling, unit only pulling 48.7 watts with compressor running after about a minutes. Unit has refrigerant leak, very little gas left in the system. Will need sealed system repair. Compressor not showing in stock at Marcone. Retrieved control for return. ; ordrng 1 W11393142 (Compressor) and 1 W11291123 (Evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Broadview Heights, OH 44147
Jason N
Job Details: 05/09/2022
"Cc unit oven door vent peeling Confirmed vent coating is peeling from door vent trim. Quoted customer for replacement of trim piece. Customer declined repair, estimate only. ; ordrng 1 W11025120 (Trim vent)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Broadview Heights, OH 44147
Jason N
Job Details: 05/09/2022
"Cc unit front burners take a long time to ignite. Tested all burners operations. Found no issues with burners igniting. Front dual flame burners will take a few more seconds to ignite due to their design. Flames look at good on all burners, good blue flames. No issues found with unit at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXSS04
Near Independence, OH 44131
Jason N
Job Details: 05/09/2022
Cc unit leaking water from dispenserConfirmed water Is dripping from dispense tube at a fairly quick frequency. Checked water line connections. All seem to be sealing properly. Recommended replacing inlet valve.; ordrng 1 W10408179 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near Geneva, OH 44041
Joe O
Job Details: 05/09/2022
"Found error codes f3e1(pressure system fault) f6e3(communication error) f8e3(over flow conditions) f5e2(door lock error). Ran quick wash to test pressure switch. Unit filled to normal level. Found excessive suds in unit. Found harness checks good between control and ui. Found drain hose too far into stand pipe. Advised customer of siphoning, and drain hose. Needs control and pressure switchCustomer does not want to repair at this time. ordrng 1 W11029840 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Mentor, OH 44060
Joe O
Job Details: 05/09/2022
"Cc: not cooling properlyFound temps in ff section at 49 degrees, freezer at 39 degrees. Found unit has ball of ice on cap tube. Needs compressor and evaporatorCustomer does not want to repair at this time ; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator), used 1 SHIPPING (shipping and handling) from stock"