We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW01
Near Willoughby, OH 44094
Corina B
Job Details: 11/30/2021
"CC that there is a clicking sound. Checked the ice maker, good. Fans are running. Checked the compressor 9.03 Amps. Will need a new compressor ; ordrng 1 W10507884 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS08
Near Shaker Heights, OH 44122
Corina B
Job Details: 11/30/2021
Wrong part again. Took pictures of what I need and what should up. Office to reschedule ; saved tckt
We serviced a
GE DRYER
Model GTD81ESPJ0MC
Near Cleveland, OH 44128
Corina B
Job Details: 11/30/2021
Could not get the bolt off the motor. MC is going to try; saved tckt
We serviced a
GE RANGE
Model MMV5000BAC
Near Bedford Heights, OH 44146
Corina B
Job Details: 11/30/2021
Replaced the bake element. Heated oven. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model CGM2941TQ1
Near Madison, OH 44057
Dan H
Job Details: 11/30/2021
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, unit needs new thermal fuse, customer does not want repair ; ordrng 1 3392519 (Thermal fuse)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pepper Pike, OH 44124
Corina B
Job Details: 11/30/2021
CC had a video of the noise and showed what it was doing. Unit is filling with water. Will need a new valve. ; ordrng 1 W11396714 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHKXKQ01
Near Westlake, OH 44145
Angel
Job Details: 11/30/2021
Cc that unit is leaking. Verified and found that unit has drain tube clogged up causing the water when going into a defrost to roll forward and fall through the vents and leaking into the ff section. Cleared out all ice and drain tube. Tested to see if it would drain properly and did. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Mentor, OH 44060
Jason N
Job Details: 11/30/2021
"Cc unit making rumbling noiseCustomer stated unit is under warranty, Customer called Snow, they are sending invoice. Ran dryer op test, no abnormal sound heard. Ran test with clothing load for added weight. No abnormal sound heard. Customer stated the last few days unit had been quiet. Could not duplicate an abnormal sound at this time. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Lakewood, OH 44107
Angel
Job Details: 11/30/2021
"Cc that unit is still having the same issue. Called tech line explained to him issue and parts that were replaced we verified and some stuff like what loads were they doing on auto dry how much load. Customer said that they do mixed loads in auto dry and bulky which Rich told me that mixed loads bulky items or small loads should be done in timed dry and for auto dry the y could do towels, jeans or t shirts but they have to be all the same and no small loads. Explained to customer they said they would try it out and Rich said if that doesnt work to replace The UI because its the component that tells the main control board what to do and when stop. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bay Village, OH 44140
Angel
Job Details: 11/30/2021
Cc that unit is freezing food in ff section and not making ice. Checked temperatures and fresh food section is at 28* and freezer at 5*. Ran diagnostics and found that the ice maker has a error code of E5 timed ice making also found that it was not receiving water because the water tank is frozen from being to cold in the ff section verified damper and it is closing and opening as should called BJ and tested the thermistors from Control board and passed BJ asked me to replace control board again. Ordering control board. Office to reschedule with customer part out of stock.; ordrng 1 WPW10675033 (Control board)
We serviced a
KENMORE REFRIGERATOR
Model 25326082101
Near Mentor, OH 44060
Jason N
Job Details: 11/30/2021
"Cc unit making a loud whoosh sound sometimesUnit idle when arrived, opened door to start cooling cycle. No abnormal noises heard. Observed unit for 10 minutes, no abnormal sounds heard. Unplugged unit and plugged back in, restarted cooling cycle. Could not duplicate noise issue at this time. Advised customer possible noise due to refrigerant flowing or door gasket not sealing properly as pressure inside unit equalizes."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Avon Lake, OH 44012
Angel
Job Details: 11/30/2021
Cc that unit was squeaking. Confirmed pulley on unit is bad. Replace pulley checked rollers and were in good shape took them off and cleaned off and lubricated them replaced all parts and tested unit and working as designed. Opt test ok.; used 1 279640 (PULLEY-IDR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Avon Lake, OH 44012
Angel
Job Details: 11/30/2021
Replaced hinges and could not replace the strike because they sent a infinite switch for a range instead of the strike. Tested door after replacing hinges and it is closing properly but customer wants to install the strike any ways. Ordering the strike again.; ordrng 1 WPW10544004 (Strike)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Avon, OH 44011
Angel
Job Details: 11/30/2021
Cc that unit is leaking. Ran unit for about 30min and did not find any leaks took off front panel from door to see if theres any water streaks any where and it was good also fixed unit because it was wobbly the top brackets holding the unit were not on properly. Gave customer test soap packages we have to try out to make sure it is not soap suds causing the leak and to monitor it for now and if he sees the leak again to try to see where its coming from for a better lead to where its coming from unit is working as designed as of today. Opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH1162XVQ2
Near Willoughby, OH 44094
Jason N
Job Details: 11/30/2021
"Cc unit not heatingPlugged into killawatt meter, when cycling, unit drawing 7.1a, typical amp draw should be 12-15a. Unit needs magnetron. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10754299 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Euclid, OH 44132
Jason N
Job Details: 11/30/2021
"Cc clothing getting caught under agitator, sometimes causes smaller articles of clothing to disappear. Customer states clothing will get caught under agitator sometimes, and the unit will eat her socks. Pulled agitator up, nothing found underneath. Ran diagnostics, no codes stored. Ran auto test, all functions passed. Checked between tub and basket, no items found. Advised customer unit will not eat her socks, most likely the dryer may be the culprit of missing items. Advised her I can replace the agitator, she declined as its not a big deal, its not damaging her clothing. Unit is operating as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Kirtland, OH 44094
Jason N
Job Details: 11/30/2021
"Cc unit intermittently will not power on, customer will have to power off and back on at breaker.Ran diagnostics, no codes stored. Let diagnostics cycle run in entirety, no issues found. Started normal cycle, let run for 10 minutes, cancelled cycle. Restarted wash cycle. All functions normal at this time. Could not duplicate issue. Customer stated previous repair when controls were replaced remedied issue for a year. Customer has full repair authorization in entitlement. Will order same controls as last time, plus low voltage dc components. ; ordrng 1 W11120155 (Main control) and 1 W11165145 (Console) and 1 W11228135 (Vent fan) and 1 W11084121 (Owi)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Mentor, OH 44060
Corina B
Job Details: 11/30/2021
"Replaced the ui, control and harness. Brought core back for return. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Mentor, OH 44060
Corina B
Job Details: 11/30/2021
CC that there is a squealing noise. Confirmed. Found the idler pulley seized. Replaced the dryer repair kit from t/s. Opt test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Elyria, OH 44035
Angel
Job Details: 11/29/2021
Cc that unit is frozen in back panel of ff section. Confirmed unit has built up ice again. Defrosted unit for customer for now and Called whirlpool tech line for further steps spoke with Robert and explained to him the issue and the number of times that weve came out for the same issue and said that unit is not repairable and have customer call whirlpool for further steps. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ashtabula, OH 44004
Joe O
Job Details: 11/29/2021
Installed control. Ran auto test and calibration. Op test ok
We serviced a
GE RANGE
Model JBP26W0B5WW
Near Cleveland, OH 44135
Marie V
Job Details: 11/29/2021
"Cc that the right rear and left rear burner will stay turned on higher even if is set on low. Confirmed . Found switches for burners needs to be replaced. Gave estimate to cust. Cust will call landlord to let them now. Not sure if they want to continue with repair ; ordrng 1 WB24T10025 (Switch left rear) and 1 WB24T10029 (Switch right rear), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Strongsville, OH 44149
David R
Job Details: 11/29/2021
"Cc unit making loud noises. Bearings wearing down, washplate hard to get off as wel. Gave estimate for repair. Will need washplate, bearings and hub.; ordrng 1 W10820039 (Hub) and 1 WPW10380698 (Washplate) and 1 W10435302 (Bearings), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ
Near Mayfield Heights, OH 44124
Corina B
Job Details: 11/29/2021
CC that the oven door does not shut. Confirmed. Found the frame is bent. Took pictures. The serial number does not match. Brought the part back for return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mantua, OH 44255
Corina B
Job Details: 11/29/2021
"Replaced the ui, control, harness, and drain pan. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Geneva, OH 44041
Dan H
Job Details: 11/29/2021
"Customer complaint of ticking noise, noise is cabinet expanding and contracting, advised customer that this is normal, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Conneaut, OH 44030
Dan H
Job Details: 11/29/2021
"Installed new exhaust clip, op test good"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Strongsville, OH 44136
David R
Job Details: 11/29/2021
"Cc unit still getting banging noise, also had F0E7 load while clean washer selected. Pulled unit from wall, ran a diagnostics cycle, no banging around, Also ran a diagnostics calibration cycle. No banging noises. Banging is coming from drain hose hitting back and forth. Let customer know, have to put bracket or foam, something to hold drain hose in place. Nothing is wrong with unit. Unit is working as designed. Called techline to document. Waited 30 mins, documented, unit is good
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Painesville, OH 44077
Joe O
Job Details: 11/29/2021
Installed element. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Shaker Heights, OH 44120
Marie V
Job Details: 11/29/2021
Cc that the ice maker stopped working but started working over the weekend. Took temps 33* fresh food section and -7* o. Freezer. Temps were set to highest. Explain cust to try to keep unit on recommended temps to avoid water lines on refrigerator get frozen. Also light switch on freezer broke. Unit will need new switch. Explain cust that at this point the switch it broke on a close position which is making good contact and thats why ice maker is working. ; ordrng 1 W11384469 (Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near North Royalton, OH 44133
David R
Job Details: 11/29/2021
"Cc unit not dissolving pod and top rack doesnt always stay in when pushed, pivots missing, dispenser gasket coming apart. Found wash motor error. Motor still came on and sprayed water. Intermittently not working. Gasket on dispenser coming apart. Missing pivots for top rack. Ordering wash motor and tracks, pivots and dispenser. ; ordrng 1 W11259785 (Track left) and 1 W11259786 (Track right) and 1 W11178672 (Pump wash motor) and 2 WPW10082853 (Pivot)s and 1 W10875054 (Pivot) and 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kent, OH 44240
Corina B
Job Details: 11/29/2021
Replaced the door skin. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Kent, OH 44240
Corina B
Job Details: 11/29/2021
CC that there is water dripping onto the ice bin and freezing and food freezing on the top shelf. Confirmed. Advised cust to lower the top shelves to have proper air flow. Found ice on outside of the bin. Ran diag for ice maker no codes. Filled in 7 seconds. Will need a new ice maker and valve. Office to reschedule. ; ordrng 1 W11482383 (Valve) and 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashtabula, OH 44004
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is freezing food in fresh food section , customer emptied fresh food section , temperature at 47 degrees, installed new air damper , op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Thompson, OH 44086
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, also hot water needs to be connected, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cleveland, OH 44119
Manny
Job Details: 11/29/2021
"Explained to customer that the unit uses a different type of refrigerant which I dont have, Unit is a R600 unit and needs a trained tech to complete repair.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near North Royalton, OH 44133
David R
Job Details: 11/29/2021
"Replaced membrane. Still cancel button not working. Called techline, said to replace harness wire between membrane and control. Ordering. ; ordrng 1 W11025616 (Ribbon)"
We serviced a
FRIGIDAIRE RANGE
Model GLES388DBA
Near Strongsville, OH 44149
David R
Job Details: 11/29/2021
"Cc unit reading power failure and non of components top or oven working. Found plug not seated all the way into way. Corrected, showed customer. Tested top burners and oven. Good. Op test ok."
We serviced a
GE FREEZER
Model FUF14SVARWW
Near Chardon, OH 44024
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is not cooling, temperature at 0 degrees, evaporator fan is running, good frost pattern on evaporator, compressor is running, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Richmond Heights, OH 44143
Corina B
Job Details: 11/29/2021
CC that the unit is not cooling. Confirmed. Refrigerator is in the garage not in a controlled environment. Advised cust the unit needs to be inside the house or will need to get a gladiator refrigerator designed for the cold. Showed cust page 7 on controlled temperatures. Opt test ok
We serviced a
GE REFRIGERATOR
Model TBX16SPGRWH
Near Cleveland, OH 44119
Manny
Job Details: 11/29/2021
"Cc unit is leaking, verified and found drain clogged in freezer, steamed drain and remove ice from freezer, opt test ok."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Euclid, OH 44123
Manny
Job Details: 11/29/2021
"Cc unit not draining, found huge clog in pump, remove clog unit is draining properly."
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS3
Near Cleveland, OH 44143
Manny
Job Details: 11/29/2021
"Cc unit not draining, ran diagnostics, found no codes, ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Willoughby, OH 44094
Corina B
Job Details: 11/29/2021
"CC that the unit does not go into a spin. Confirmed. Found the bearings leaking oil. Will need bearings, rotor, stator and the rps sensor. ; ordrng 1 W10435302 (Bearings) and 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Rps sensor)"
We serviced a
GE DISHWASHER
Model GDF610PSJ5SS
Near Willoughby, OH 44094
Corina B
Job Details: 11/29/2021
"CC that the unit is dead. Confirmed. Checked the outlet, good. Checked the terminal block wires, tightened wires, unit started up. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Willoughby, OH 44094
Corina B
Job Details: 11/29/2021
"Replaced the cooktop. Cust stated it took a long time to heat the oven to 350*. Checked the terminal block, good. Checked the bake element, open. Will need a new bake element ; ordrng 1 WP9755770 (Bake element)"
We serviced a
CROSLEY DRYER
Model CED126SDW0
Near Cleveland, OH 44106
Gabriel P
Job Details: 11/29/2021
"Motor is seize customer will not fix,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Mentor, OH 44060
Joe O
Job Details: 11/29/2021
"Cc: not starting, error codeFound error codes ff6e3(communication error) f0e3(over load) f9e2(water ring detected) f6e2(communication error) f2e1(stuck key). Found drain pump is functioning. Needs control and uiCustomer does not want to repair at this time ; ordrng 1 W11112656 (console) and 1 W11400681 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GNE29GMHCES
Near Columbia Station, OH 44028
Angel
Job Details: 11/29/2021
"Cc that ice maker is not working and there water everywhere when ice maker calls for water. Verified and found that the fill cup from the ice maker was filled with ice so when water was coming into the ice maker it would splash everywhere took out ice maker and cleaned out for him. Customer said that it happened after he changed the water filter so i explained to him that it could of been air in the lines causing it to leak since unit does not have a water dispenser for him to be able to bleed the lines or the valve is bad. He said he would leave it like that for now and if it happens again he will want to replace the water valve. Opt test ok. Gave estimate for water valve if he would want to continue with fix.; ordrng 1 WR55X11146 (Ice maker valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Shaker Heights, OH 44120
Marie V
Job Details: 11/29/2021
Cc that the clip will not stay on. Corrected issue. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Shaker Heights, OH 44120
Marie V
Job Details: 11/29/2021
"Cc that when you turn the unit on does not let her choose any cycle but normal and it does not start. Confirmed . Ran diag found error code F5E1 lid switch fault , F2E1 ui stuck button , F6E3 communication error ACU cant hear Ui. Unit will need new lid lock and uI. Cust will not fix.; ordrng 1 W11135391 (Ui) and 1 W10810403 (Lid lock), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA75SAHN0
Near Mentor, OH 44060
Joe O
Job Details: 11/29/2021
Installed drain hose. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model LAT2500AAE
Near Chardon, OH 44024
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is not agitating, confirmed, found transmission seized, unit needs new transmission, transmission cannot be replaced on this unit, unit cannot be repaired"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mentor, OH 44060
Joe O
Job Details: 11/29/2021
Installed sump assembly. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Garfield Heights, OH 44125
David R
Job Details: 11/29/2021
Replaced element and switch. Tested. All top elements are good now. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Beachwood, OH 44122
Marie V
Job Details: 11/29/2021
"Cc that the unit was shaking a lot and drain hose fall on the floor and then unit started draining and it got water all over the floor. Adjusted drain hose to the water line. Ran diag, no error codes. Ran auto test pass, ran high speed spin and Cust ask if is shaking like that if its normal. Told cust that yes, shaking will happen when unit is spinning, and if is shaking too much is a off balance load, you have to press pause and rearrange the clothes. Unit is level and verify that the shocks were good. Pass. Stated a normal cycle. Explain cust what noises are normal and whats happening on the cycle. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Kirtland, OH 44094
Joe O
Job Details: 11/29/2021
"Installed door. Found hairline crack, and scratch in plastic on upper door. Re ordering door, and name plateFound purchase date in entitlementOffice to reschedule; ordrng 1 12977880SQ (dor-fip ss) and 1 W10876598 (nameplate)"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Highland Heights, OH 44143
Joe O
Job Details: 11/29/2021
Installed control. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Cleveland, OH 44128
David R
Job Details: 11/29/2021
"Replaced main control and console. Ran test 51/52. Ran different cycles with load to get water into unit and used drain/spin cycle. Each time unit drained all water and spun all water out items. Called techline to document, went over to advise customer of spin speed level. Unit is working properly. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Warrensville Heights, OH 44128
Marie V
Job Details: 11/29/2021
Took POP. Cc that the unit is leaking from the door. Unit was not leveled and it was making the water to come out of the door. Leveled unit. Tested unit.Also explain cust how to operate unit. And that they have to rearrange the drain hose and put a clamp or something to raise up the hose. Op test ok
We serviced a
KITCHENAID COOKTOP GAS
Model KFGS366VSS01
Near East Cleveland, OH 44112
Gabriel P
Job Details: 11/29/2021
Replace switch harness and still same issue then when try to replace spark module the new part was broken ordering ; ordrng 1 WP8286828 (Spark module)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Beachwood, OH 44122
Gabriel P
Job Details: 11/29/2021
"Found left side tub support leaking water and notice nut inside unit loose re-tighten no more leaks,opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Columbia Station, OH 44028
Angel
Job Details: 11/29/2021
Cc that right front burner will not turn on properly. Confirmed will turn on when it wants to. Verified orifice for gas and was clean also ignitor was sparking but ignitor was kind of damaged tried to change burner and cap but would still do same thing. Will need ignitor replaced. Office to reschedule with customer.; O-emld tckt
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Pepper Pike, OH 44124
Gabriel P
Job Details: 11/29/2021
Call whirlpool tech Line explain then customer having same issue but when preheated there was no noise so they want customer to monitor cause if no noise we can find out what is the issue spoke to jowell also when they hear noise to get closer to the noise when recording a video
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Cleveland, OH 44124
Gabriel P
Job Details: 11/29/2021
"Replace seal cabinet,opt test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Olmsted Township, OH 44138
Angel
Job Details: 11/29/2021
Cc that unit is not completing cycle. Ran diagnostics and found error code F8E1 long fill looked in back of unit and that the hoses are so stretched out there crimped on the ends causing it to limit the water coming in and just draining out the water and stopping the cycle. Tried to set unit in different way but they will need to get longer hoses or move the plastic tub from the side of washer so they can move it closer to the main water valves. Unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/29/2021
Found gas line not connected to dryer customer will need a company to run a gas line to basement
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT00
Near North Olmsted, OH 44070
Angel
Job Details: 11/29/2021
Cc that unit is not cooling. Verified and temperature in ff section is at 56* and freezer at 2* and found that fan is not running. Took off back panel checked power going to fan and has 120vac but only starts if you spin by hand and real weak will need fan replaced. Replaced fan from truck stock tested and functioning as designed. Opt test ok.; used 1 WP2315539 (MOTOR-EVAP) from stock
We serviced a
KITCHENAID WALL OVEN
Model KOCE507ESS11
Near Westlake, OH 44145
Angel
Job Details: 11/29/2021
Cc that unit is not heating. Tested unit by trying to preheat to 350* and would not heat customer did explain to me that they used the self clean. I removed unit from spot and checked the thermostat and was opened will need thermostat replaced. Ordering part.; ordrng 2 WP4449751 (Thermostat)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near South Euclid, OH 44121
Joe O
Job Details: 11/29/2021
Installed water valve. Tested ice and water. Op test ok
We serviced a
MAYTAG WASHER
Model MHW8630HW2
Near Avon, OH 44011
Angel
Job Details: 11/29/2021
Cc that unit was not dispensing the detergent. Verified and confirmed that it wasnt dispensing the detergent did find a service pointer on issue so i replaced the whole assembly tested unit. Opt test ok.
We serviced a
GE STACK W/D
Model n/a
Near Chardon, OH 44024
Dan H
Job Details: 11/29/2021
There were only two units to look at at this place
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Maple Heights, OH 44137
Marie V
Job Details: 11/29/2021
Cc that the filter is too hard to remove. Confirmed. Removed filter by holding the filter heat and turning to the left. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/29/2021
"Replace module ,gasket damper ,ice chute seal ,and harness and housing opt test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Mayfield Heights, OH 44124
Manny
Job Details: 11/29/2021
"Cc unit not heating since they purchased the unit. Test voltage at terminal block had 88V from L2 to N, checked fuses and one of the fuses is shorted, advise customer to replace fuse as all components are working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
David R
Job Details: 11/29/2021
"Cc unit making loud noise when agitating, recorded it. No error codes. Ran diagnostics, hearing loud noise when agitating back and forth. Still able to agitate and spin. Nothing stuck under agitator. Checked underneath, seems like all components, rotor, start clutch are on correctly. Slider metal part coming off a little, damaged clutch. Ordering clutch, slider, gearcase.; ordrng 1 W11423759 (Drive assembly) and 1 W10754448 (Clutch) and 2 W10734521 (Slider)s"
We serviced a
ELECTROLUX REFRIGERATOR
Model LFHT18171B1
Near Lorain, OH 44052
Angel
Job Details: 11/29/2021
Cc that unit was not cooling. Verified and found freezer at 1* and ff section at 59* fans were functioning as should. Found that unit is way over packed took pictures of ff section. Explained to customer that having the unit overly packed like that will cause poor air flow and have the compressor over work its self causing the temperature to rise. Customer will need to remove some food for proper air flow from both freezer and fresh food section. Unit is working as should. Opt test ok.
We serviced a
WHIRLPOOL COOKTOP ELE
Model MER6872BAQ
Near Painesville, OH 44077
Dan H
Job Details: 11/29/2021
"Customer complaint that upper oven is not heating, confirmed, found element not receiving 240vac from control, unit needs new control, part is no longer available ; ordrng 1 74006217 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Garfield Heights, OH 44125
Marie V
Job Details: 11/29/2021
"Cc that the unit does not wants to finish any cycle. .Ran diag found error code F8E1 no fill, long fill, F5E3 lid unlock fault , F5E2 lid lock fault. Tested lid lock failed. And found drain hose on the floor. Raised up and put it at the sink. Explain cust that the water was also siphoning out of the unit while filling up. Replaced lid lock from T/S. Ran auto test and calibration. Op test ok; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 11/29/2021
Found loose connections on drain pump correct issue opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Pepper Pike, OH 44124
Manny
Job Details: 11/29/2021
"Cc unit not washing right and its not drying, ran diagnostics cycle no issues found, advise customer to use a drying agent to help speed up the drying process."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Grafton, OH 44044
David R
Job Details: 11/29/2021
"Replaced mullion rail. Tested, good, op test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Lorain, OH 44053
Angel
Job Details: 11/29/2021
"Cc that unit was leaking from left hand side. Verified all corners on unit, seal, hoses and look good could not detect any water stains anywhere but did find that they had teflon tape on the inlet water valve and was not on properly that could definitely cause it to leak and its on the left hand side as well where customer was saying it was leaking from. Unit checks out good. Opt test ok."
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Willowick, OH 44095
Corina B
Job Details: 11/29/2021
Replaced the dispenser drawer. Leveled the washer. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 11/29/2021
"Replace damper,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5400TQ0
Near Cleveland, OH 44144
Manny
Job Details: 11/29/2021
Replaced dog ears ran normal cycle opt test ok
We serviced a
GE WALL OVEN
Model JT5500EJ3ES
Near Mentor, OH 44060
Jason N
Job Details: 11/29/2021
"Installed upper cooling fan. Ran bake test to 300 degrees on upper and lower ovens. No faults, good preheat. Op test good."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44110
Jason N
Job Details: 11/29/2021
"Installed clock/control. Ran bake test to 300 degrees. Op test no good, no power to ignitor. Checked power to ignitor, 0v. Found pinched red wire to gas valve, wire had shorted out on metal cover. Cut out bad section of wire and repaired. Reran bake test, good ignition and flame. Op test good."
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Highland Heights, OH 44143
Jason N
Job Details: 11/29/2021
"Cc unit sensor not working correctlyCustomer stated when running multiplied loads, the last load will not dry correctly, will need to run it again or run timed dry. Checked moisture sensor, checked good. Adjusted dryness level to 4(more dry). Advised customer to monitor.
We serviced a
KITCHENAID RANGE
Model KFID500ESS02
Near Novelty, OH 44072
Jason N
Job Details: 11/29/2021
"Cc unit intermittently not working, needs to power unit off to resetCustomer stated controls will lock up and unit will start beeping, she will need to turn the breaker off and let it sit. This is intermittent and will not happen all the time. Ran heat tests and all burners and multiple burners. Unit dropping power levels when heat started to build. This is normal, however customer states its much worse when it acts up. Could not duplicate an issue at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Novelty, OH 44072
Jason N
Job Details: 11/29/2021
"Cc unit not washing dishesRan wash test, water coming in but wash motor not turning on. Checked voltage at motor connector, good voltage in at 121v. Unit needs pump motor. Customer not repairing at this time, estimate only. ; ordrng 1 5304519906 (Pump motor)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Middlefield, OH 44062
Joe O
Job Details: 11/29/2021
Installed dispenser and screws. Ran quick test cycle. Op test ok Tools extra parts for return
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Aurora, OH 44202
Jason N
Job Details: 11/29/2021
Cc unit upper rack falls down.Found left side rack adjuster broken. Replaced both upper rack adjusters using customer supplied pre Id kit. Op test good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Atwater, OH 44201
Jason N
Job Details: 11/29/2021
"Cc unit oven door seal coming offRan entitlement for purchase date, under yr.Confirmed door seal is snapped, will need replaced. ; ordrng 1 WPW10535778 (Door seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near North Benton, OH 44449
Jason N
Job Details: 11/29/2021
"Installed unit controls. Plugged In unit, all functions working at this time. Unit is starting to cool. Advised customer to allow up to 24 hrs for unit to return to desired temps."
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Cleveland, OH 44135
Manny
Job Details: 11/24/2021
"Cc unit. It starting when start is press unit shuts off, Found codes f5e3 f5e2 not for latch, replaced latch using T/S w10810403; used 1 W10810403 (LID LATCH), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS01
Near Beachwood, OH 44122
Corina B
Job Details: 11/24/2021
Replaced the tstat. Heated the oven. Cooling fan is running. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Madison, OH 44057
Joe O
Job Details: 11/24/2021
"Cc: not coolingCustomer had unit unplugged upon arrival. Plugged unit into kilowatt meter. Found unit only pulling .45 amps. Found unit in a 18in vac. Resting pressure at 30psi. Charged with 160psi of nitrogen. Sprayed down all accessible lines, evaporator, and condenser. No leak found. Called whirlpool tech line spoke with edd, he stated to only charge system 140psi of refrigerators. He then stated to put a dye dryer on unit, charge system as normal to see where pressures are. Stated its is critical with engineering to get a high side pressure. Not enough process on compressor to add a process. Needs compressor and drier ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
AMANA RANGE
Model ARGS7650E
Near Painesville, OH 44077
Joe O
Job Details: 11/24/2021
"Cc: oven not heatingRan test bake, unit not igniting. Found igniter open. Need oven igniter.First igniter broken. Replaced igniter. Ran test bake. Op test ok ; used 1 12400035 (IGNITER), and 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chagrin Falls, OH 44023
Joe O
Job Details: 11/24/2021
Installed water valve. Tested. Op test ok