We serviced a
LER4634PQ0 WHIRLPOOL
Model DRYER
Near South Euclid, OH 44121
Corina B
Job Details: 10/26/2017
CC that the unit is not heating. Checked the vent outside, good air flow. Cycling properly. Optest ok. ; Job Cmpltd
We serviced a
MVWC555DW1 WHIRLPOOL
Model WASHER
Near Pierpont, OH 44082
Benjamin B.
Job Details: 10/26/2017
Ran unit on normal cycle. Cust states unit is not locking when its supposed to. States unit should lock in sensing mode 44922 tj wpl techline states unit is working as designed some do lock when unit is started but this model definietly does not lock unitl unitl goes in to spin. File number 7720400876;customer is not happy with what wpl told me ery; Job Cmpltd
We serviced a
ASI2275FRW00 AMANA
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Dan H
Job Details: 10/26/2017
Customer complaint that customer had poor experience from store unit was purchased at and with delivery service, customer stated they did not want ice maker, but got one any ways, customer states they are missing freezer section shelf, freezer section section has 3 shelves and a drawer, marcone look up only shows 3 shelves and a drawer, advised customer that she is not missing a shelf, customer kicked us out of house and refused to sign paperwork, no reciept was left either; Job Cmpltd
We serviced a
FTF2140FS1 FRIGIDAIRE
Model WASHER
Near Wickliffe, OH 44092
Corina B
Job Details: 10/26/2017
Replaced the bellow. Optest ok.; Job Cmpltd
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Middlefield, OH 44062
Benjamin B.
Job Details: 10/26/2017
Complaint unit will run on normal cycle for 10 or 15min then shut down will go through 1 hour wash ok. Also dishes are wet at the end of the cycle and she has to dry them by hand. Found no error codes unit is working ok calibrated unit by entering diagnostics no parts needs ; Job Cmpltd
We serviced a
KDTM404EBS3 KITCHENAID
Model DISHWASHER
Near Avon, OH 44011
Dan H
Job Details: 10/26/2017
Installed new door panel, op test good ; Job Cmpltd
We serviced a
WRT311FZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44111
Dan H
Job Details: 10/26/2017
Installed new evaporator fan motor, op test good ; Job Cmpltd
We serviced a
MVWP475EW0 MAYTAG
Model WASHER
Near Russell Center, OH 44072
Benjamin B.
Job Details: 10/26/2017
Foumd unit not spinning on bulky cycle unit will drain and spin if manually put on drain and spin control not telling unit to spin need to order comtrol cust states she is washing like materials and using he detergent and correct amount cust states unit has never gone off balance. Install looks good drain is correct and valbes are not leaking ; ordrng 1 W10913953 (actuator) and 1 WPW10719321 (cntrl-elec)
We serviced a
KEBS207SSS04 KITCHENAID
Model WALL OVEN
Near Moreland Hills, OH 44022
Jeff M
Job Details: 10/26/2017
The unit was not calibrated. A preheated the oven to 350 the temp of the baking pan was 400 I offset the temperature by -30 should bring the ambient temperature of the oven to a more reasonable temp; Job Cmpltd
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near University Heights, OH 44118
Jeff M
Job Details: 10/26/2017
I found the drain on the ground. I cleared the drain code unit op tested good ; Job Cmpltd,
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Richmond Heights, OH 44143
Jeff M
Job Details: 10/26/2017
The unit is making ice. Unit op tested good i cant copy the issue; Job Cmpltd,
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 10/26/2017
Installed control and console. Calibrated and ran normal wash. Op test ok. Placd core on truck for return. ; Job Cmpltd,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 10/26/2017
Found drain line upside down. When pulled up to place on sink or stand pipe it kinked. Corrected drain line. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Brecksville, OH 44141
Tim G.
Job Details: 10/26/2017
Complaint that the customer is having to replace the cooktop bulb constantly and the light will not shut off. Checked the unit and found the relay stuck closed. Customer stated that when the bulb goes it explodes (blackening the inside). Checked for pinched wires and found all ok. Checked the outlet and found a steady 125vac. Also checked the voltage at the light and found the same. Called and spoke to Kurt at techline sr#7720397474. Per Kurt there is no pointers regarding this call other than if replacing the factory bulb to a LED it could cause failure to the control. Checked and found the socket center tab corroded and between Kurt and the tech both determined the cause to be the socket causing the issue. Per Kurt unit needs board, bulb, and socket. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11100597 (CONTROL), schdld next appmnt for 11/2 THU 9-12,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 10/26/2017
Unit stord fault for motor over temp, rocked rotor and over load. Signs on rotor that it was hitting something. Unit tests okay in store. Faulty install. Op test ok. ; Job Cmpltd,
We serviced a
MMV4205DW1 MAYTAG
Model MICROWAVE
Near Cleveland, OH 44102
Dan H
Job Details: 10/26/2017
Customer complaint of open/close door error, found one of the cams physically broken, unit needs new cams and switches, installed new cams and switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS ) Job Cmpltd
We serviced a
FRIGIDAIRE REFRIGERATOR
Model MRT13BSCW1
Near Cleveland, OH 44107
Brian B
Job Details: 10/26/2017
Machine is approx 20 yrs old.. cc that ff is too cold. Adjusted damper and main control. Optest ok.; , Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Brooklyn Heights, OH 44131
Chad P.
Job Details: 10/26/2017
Cc that unit is not shutting down when a load becomes out of balance. Simulared out of balance load. No stored faults. Unit failed to shut down. Needs control replaced. ; ordrng 1 W11116592 (CONTROL),
We serviced a
WFG510S0AS1 WHIRLPOOL
Model RANGE
Near Parma Heights, OH 44130
Chad P.
Job Details: 10/26/2017
, Found control died in self clean. Control panel also warped. Needs both replaced ; ordrng 1 WPW10370101 (CONTROL PANEL) and 1 WPW10424890 (CONTROL)
We serviced a
JJW3830WS00 JENAIRE
Model WALL OVEN
Near North Royalton, OH 44133
Chad P.
Job Details: 10/26/2017
Installed control panel and rework kit. Tech was unable to install blower as there was not enough electrical cord to pull unit out. Will need a contarctor or electrician to gain access to rear of unit. Cust will contact us back for install date. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM
Near Cleveland, OH 44107
Brian B
Job Details: 10/26/2017
Found ice buildup on top of evap and fan and throughout freezer. No airflow to ff section. Slides are iced up and door not closing all the way. Used steamer to clear ice. Greased slides and adjusted door. Advised customer that freezer door must close all the way or cooling unit will freeze up. Optest ok.; Job Cmpltd,
We serviced a
GENERAL ELEC WASHER
Model GTWN7450D0WW
Near Deerfield, OH 44411
Tim G.
Job Details: 10/26/2017
Arrived to home and the customer stated that she didn’t think all the parts were here. Checked and found only the gearcase, nut, seal, and shifter were delivered. Customer also stated that the drain hose had a hole I it as well and that she spoke with the office about it. Looking at the notes drain hose wasn’t ordered. With the parts that are missing repair can not be completed. Found packing slip and according to it all parts should be here. Spoke to GS, reordering missing parts. ; ordrng 1 WH01X10758 (spring clutch) and 1 WH41X10326 (hose drain) and 1 WH41X10327 (hose inlet) and 1 WH98R401701 (UPDATE), schdld next appmnt for 11/2 THU ! [**],
We serviced a
KDTE254ESS1 KITCHENAID
Model DISHWASHER
Near Munson Township, OH 44024
Jeff M
Job Details: 10/26/2017
Dispenser lift spring came out reassembled the dispenser unit tested good; Job Cmpltd
We serviced a
KDTE254ESS1 KITCHENAID
Model DISHWASHER
Near Munson Township, OH 44024
Jeff M
Job Details: 10/26/2017
, Installed new part unit op tested good ; Job Cmpltd
We serviced a
WSF26C3EXW01 WHIRLPOOL
Model REFRIGERATOR
Near Wickliffe, OH 44092
Benjamin B.
Job Details: 10/26/2017
Installed feet and all parts listed op test ok.; Job Cmpltd
We serviced a
DUL200PKQ1 WHIRLPOOL
Model DISHWASHER
Near Euclid, OH 44132
Corina B
Job Details: 10/26/2017
We serviced a
WMH31017FS0 WHIRLPOOL
Model MICROWAVE
Near Cleveland, OH 44102
Dan H
Job Details: 10/26/2017
Installed new door, control panel, and case, op test good ; Job Cmpltd
We serviced a
KDFE104DWH5 KITCHENAID
Model DISHWASHER
Near MENTOR ON THE, OH 44060
Benjamin B.
Job Details: 10/26/2017
I was able to bend frame i domt think we are going to need tub but am going to need cable glide; ordrng 1 WPW10084086 (door balance wheel), schdld next appmnt for 11/2 THU
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM
Near Columbia Township, OH 44028
Tim G.
Job Details: 10/26/2017
Tech went to home early and found no one there. Spoke to customer about the issue and advised we would be preordering the pressure regulator to cure the issue. Tech did also notice a lot of new builds in the area that could be effecting the water" Spoke to GV and advised that Tech left message with customer to contact him letting him know that they got the message. ; ordrng 1 W10786952 (valve),
We serviced a
TAPPAN WALL OVEN COMBO
Model 11-4161-10
Near South Euclid, OH 44121
Gail V.
Job Details: 10/26/2017
Approx 30 yrs old. CC that oven mot heating evenly. Checked upper and lower elements. Both good . Set to preheat at 350.. both elements red.. after preheat, must be switched to bake. Stabilized temp was very close to 350. Optest ok.;
We serviced a
WHIRLPOOL DISHWASHER
Model DU930PWPB0
Near Cleveland Heights, OH 44118
Brian B
Job Details: 10/26/2017
Replaced motor pump assembly. Ran test cycle.. optest ok.; Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Brooklyn, OH 44144
Brian B
Job Details: 10/26/2017
CC that when plugged in, drain pump keeps running. Reset power, held in start button to cancel cycle. Ran diag, lid unlock fault. Cleared code, ran calibration and auto test. Optest ok.; Job Cmpltd, saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Cleveland, OH 44135
Brian B
Job Details: 10/26/2017
Found frrezer door switch sticking. Freed up and lubricated with silicone.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Cleveland, OH 44113
Brian B
Job Details: 10/26/2017
Replaced freezer door. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBW00
Near Cleveland, OH 44103
Brian B
Job Details: 10/26/2017
Replaced gasket. Also, found liner separated. Used silicone adhesive to seal door liner. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Cleveland, OH 44113
Brian B
Job Details: 10/26/2017
Did not receive parts yet. Advised cust to call office when parts arrive. Office to try and track for expected date. Will r/s for 2 weeks out. ;
We serviced a
WHIRLPOOL WASHER
Model LA5500XSW1
Near Lyndhurst, OH 44124
Brian B
Job Details: 10/26/2017
Machine makes loud grinding noises. Removed pump and motor. Ran motor isolated. Motor has failed.. will need new motor and drive coupling.. r/s per cust req. needs early appt.; ordrng 1 285753A (coupling,motor) and 1 WP661600 (MOTOR), schdld next appmnt for 11/2 THU 8-10,
We serviced a
WRT311FZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Fairview Park, OH 44126
Dan H
Job Details: 10/26/2017
Customer complaint that unit is leaking into fresh food section, found frost build up in freezer section unit needs new service kit from service pointer W10916291A; ordrng 1 W10916494 (blade-fan), schdld next appmnt for 11/2 THU
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Cleveland, OH 44103
Dan H
Job Details: 10/26/2017
Customer complaint of loud noise, ran diagnostics no error codes found, ran manual test cycle, no unusual noises heard, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd
We serviced a
MVWC415EW0 MAYTAG
Model WASHER
Near Elyria, OH 44035
Benjamin B.
Job Details: 10/26/2017
Installed all parts op test ok.; Job Cmpltd
We serviced a
FFHS2322MQ2 FRIGIDAIRE
Model REFRIGERATOR
Near Conneaut, OH 44030
Benjamin B.
Job Details: 10/26/2017
Found fresh food at 40 freezer at 14. Unit has 0astic water line. Instructd cust to replace to copper braided steel or pex ; ordrng 1 241796405 (tube-water fill) and 1 242252702 (valve), schdld next appmnt for 11/1 WED
We serviced a
MAYTAG DRYER
Model MGDX655DW0
Near Grafton, OH 44044
Tim G.
Job Details: 10/25/2017
Complaint that the unit is making abnormal sounds when running. Checked and found the roller bearings to have failed. Cleaned shafts and replaced both, op test good. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; used 2 WPW10314173 (SUPPORT ROLLER) from stock, Job Cmpltd
We serviced a
MDBH949PAM0 MAYTAG
Model DISHWASHER
Near Perry Township, OH 44081
Corina B
Job Details: 10/25/2017
CC that the unit keeps flashing on the start button. Removed the front panel. Looked at the UI and it has silver migration on the ribbon cable. Will need a new UI. Service pointer W10732429B called T/L Mark S-code S25462 Will pay for part. File #7720393402. ; ordrng 1 W10811163 (panel-cntl), schdld next appmnt for 11/2 THU
We serviced a
MED5640TQ0 MAYTAG
Model DRYER
Near North Olmsted, OH 44070
Dan H
Job Details: 10/25/2017
Installed new thermal fuse, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WRF993FIFM00 REFRIGERATOR
Model WHIRLPOOL
Near Solon, OH 44139
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KSGB900ESS0 WHIRLPOOL
Model RANGE
Near Westlake, OH 44145
Dan H
Job Details: 10/25/2017
Customer complaint of f8e0(low cooling fan speed) error code, confirmed, unit needs new cooling fan; ordrng 1 W11107275 (FAN 103.60), schdld next appmnt for 11/3 FR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Oberlin, OH 44074
Tim G.
Job Details: 10/25/2017
Complaint that the unit is not dispensing ice. Checked unit and found the ice bin a big block of ice causing the issue. Removed bin and checked flapper, op test good. Cycled the ice maker and found the ice maker to leak after filling. Unit needs icemaker. ; ordrng 1 W10898228 (ICE MAKER), schdld next appmnt for 11/1 WED !,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Mayfield Heights, OH 44124
Corina B
Job Details: 10/25/2017
CC that there is no cover plug on the fz bottom of the door and the ff door. He went to the store and the floor models had a cover on the holes. Will need a kit door. Called GS to order the Kit door. ; ordrng 1 W10395148 (kit-door), schdld next appmnt for 11/2 THU
We serviced a
WRB322DMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Maple Heights, OH 44137
Corina B
Job Details: 10/25/2017
CC that the fz door handle came off. Reattached the door handle. Optest ok. ; Job Cmpltd
We serviced a
WMH76719CS WHIRLPOOL
Model MICROWAVE
Near Sheffield Lake, OH 44054
Dan H
Job Details: 10/25/2017
Customer complaint of open/close door error, confirmed, unit needs new switches and cams, installed new switches and cams, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) Job Cmpltd
We serviced a
WDF320PADS WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 10/25/2017
, Found heater deactivated. Likely from previous failure of wash motor. Found tab on heater sticking up blocking sprayer. Reset control and tested heater. Now working. Corrected heater locking tab. Op test ok. ; Job Cmpltd
We serviced a
MZF34X20DW00 MAYTAG
Model FREEZER
Near Strongsville, OH 44149
Chad P.
Job Details: 10/25/2017
Cc that unit is icing in top of unit. Found small gap in seal. Steamed and conformed gasket. Advised to monitor. Op test ok. ; Job Cmpltd,
We serviced a
KRFF507EBL01 KITCHENAID
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 10/25/2017
Found a small amount of ice forming on the right-hand side of the freezer behind the door seal. Cleared ice and conformed gasker. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 10/25/2017
Found unit not getting below 40 in ff section. Good frost pattern on evap. Lights working. No nosie at this time. Started and stopped unit a few times. Weak air flow into ff section. Evap fan is running slow. Unit is defrosting. Needs fan motor replaced. ; ordrng 1 4389144 (motor,evap.fan)
We serviced a
106.76932400 KENMORE
Model ICE MAKER
Near Beachwood, OH 44122
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good
We serviced a
WED49STBW1 WHIRLPOOL
Model DRYER
Near Chardon Township, OH 44024
Benjamin B.
Job Details: 10/25/2017
Found door seal torn seal was now put on correctly and red glue which is perminant was uses the entire door needs replaced ; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door), schdld next appmnt for 11/3 FR
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 10/25/2017
Customer complaint that unit is not starting, ran diagnostics, found f0e5(off balance load detected), started normal wash cycle, lid locked, unit filled and advanced to wash cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
WEE730H0DS0 WHIRLPOOL
Model RANGE
Near Berea, OH 44017
Chad P.
Job Details: 10/25/2017
Installed harness and terminal block. Op test ok. ; Job Cmpltd
We serviced a
KFCO22EVBL2 KITCHENAID
Model REFRIGERATOR
Near Chagrin Falls, OH 44022
Corina B
Job Details: 10/25/2017
CC that there is frost in the fz. Found the gasket is not touching the frame. Removed door and checked the rails to make sure they are lined up, good. Steamed the gasket with steamer. Optest ok; Job Cmpltd
We serviced a
WRF532SMBM WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/25/2017
39 fresh food section and -2 freezer. Found damper. MAking noise. Mullion srip heater is always on something is not wired correctly diagram is not clear on wiring called wpl techline spoke with joel found that blue wire with yellow tracer got caught under liner when they foamed unit i was able to get wire out and make connectiions for mullion heater. Just need to order damper because of noise. Cust very unhappy with unit wants a new one they are calling wpl; ordrng 1 WPW10594330 (control), schdld next appmnt for 11/3 FR
We serviced a
DWU9922AAB MAYTAG
Model DISHWASHER
Near Gates Mills, OH 44040
Jeff M
Job Details: 10/25/2017
There is a Service bulletin Date: January 2004No: TDD-0010-B The unit is not draining completely I found the rinse aid dispenser leaking which has damage the wiring harness that crosses from the door to underneath the machine. Multiple parts are needed for the repair given the age of the machine customer will buy new one;
We serviced a
KFCS22EVMS0 WHIRLPOOL
Model REFRIGERATOR
Near Avon Lake, OH 44012
Dan H
Job Details: 10/25/2017
Customer complaint that door is not closing, found ball bearings from tracks on freezer section floor, unit needs new freezer section drawer tracks; ordrng 1 13042306 (bracket 47.12) and 2 WP13055901 (slide)s and 1 WPW10544404 (bracket), schdld next appmnt for 11/2 THU
We serviced a
TPX24BIBBWW GE
Model REFRIGERATOR
Near Novelty, OH 44072
Corina B
Job Details: 10/25/2017
Replaced the water line to the ice maker and the nut. Optest np. Checked the i/m, has 120v. Tried cycling the i/m, will not cycle. Will need a new i/m. Called GS to order parts. ; ordrng 1 WR30X10093 (icemaker asm ), schdld next appmnt for 11/1 WED
We serviced a
MFT2776DEM00 MAYTAG
Model REFRIGERATOR
Near Rocky River, OH 44116
Dan H
Job Details: 10/25/2017
Wrong part recieved, ordering correct part; ordrng 1 W10633627 (motor-evap 66.50), schdld next appmnt for 11/1 WED
We serviced a
WRS571CIDM01 WHIRLPOOL
Model REFRIGERATOR
Near WILOUGHBY HLS, OH 44094
Benjamin B.
Job Details: 10/25/2017
Found fresh food at 40 and freezer at 5. Foumd icemaker not cycling replaced same unit filled with water op test ok; used 1 W10873791 (ICEMAKER) from stock, Job Cmpltd
We serviced a
KRFF305ESS00 WHIRLPOOL
Model REFRIGERATOR
Near Kirtland, OH 44094
Jeff M
Job Details: 10/25/2017
Customer did not have the humidity control on. Unit p tested good ; Job Cmpltd,
We serviced a
WDF560SAFM2 WHIRLPOOL
Model DISHWASHER
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WRF555SDHV00 WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KSEG700ESS0 RANGE
Model KITCHENAID
Near Painesville Township, OH 44077
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good. Preheated the unit to 350 op tested good ; Job Cmpltd,
We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44129
Chad P.
Job Details: 10/25/2017
Found freezer frosted over and ice on the bottom. Appears door might have been left open. Cleared ice and frost. Advised to monitor. Op test ok. ; Job Cmpltd,
We serviced a
A3316ABSARWW GE
Model REFRIGERATOR
Near Cleveland, OH 44114
Chad P.
Job Details: 10/25/2017
Found defrost timer hangin up. Needs replaced. ; ordrng 1 WR09X10049 (control defrost)
We serviced a
WRT511SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Novelty, OH 44072
Corina B
Job Details: 10/25/2017
CC that there is frost on the top of the door and at top of the fz and when shutting the doors you can hear the compressor rattle. Compressor is not rattling, there was a bottle hitting the back wall in the ff. The fz door was not level with the ff door. Called tl Robert file #7720387471. Had me check the bottom of the ff frame to see if there is any separation, good. Checked the tabs on the fz frame if they were siliconed, good. There is an air leaking coming in from somewhere. Robert is submitting this to engineering to see if there is anything else we can do. If i do not hear from him today. Whirlpool will be contacting the cust to replace the unit.
We serviced a
WDF520PADM5 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44114
Dan H
Job Details: 10/25/2017
Customer complaint that unit is not draining, confirmed, installed new drain pump, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
Complaint that the unit is not filling completely and that there is a draining issue. Checked the units stored errors and found a F5E3 lid unlock fault and a F0E2 over suds issue. Checked the lid lock and found good. And tested the drain pump, op test good. No way of testing fill level. Unit a normal op and ready for resale. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204EWH4
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
Complaint that the door sticks. Checked and found the tub damaged on the left side. Unit needs tub asm. ; ordrng 1 WPW10681506 (tub-dishwr), schdld next appmnt for 11/2 THU ! [**],
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
Complaint that the control panel is not working properly. Checked unit and found the control panel touchy (all are like that).entered diagnostics and found no errors. Units op is found to be normal. Unit ready for resale. ; Job Cmpltd,
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
We serviced a
MAYTAG DRYER
Model MGDC400BW1
Near Elyria, OH 44035
Tim G.
Job Details: 10/25/2017
Complaint that the sensor asm is tearing the clothing. Replaced sensor and advised the customer to watch. ; Job Cmpltd,
We serviced a
JCB2059GES JENN-AIR
Model REFRIGERATOR
Near Eastlake, OH 44095
Benjamin B.
Job Details: 10/25/2017
Cut complaint of condensation on ceiling of fresh food and freezer door hard to open. Found gap between liner and cabinet repaired with silicone freezer door main basket was not seated correctly adjusted basket and lubricated rails op test ok
We serviced a
WRT318FZDW02 WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Dan H
Job Details: 10/25/2017
Customer complaint that unit is not running, unit is in defrost, fresh food section temperature at 44 degrees, freezer section temperature at 24 degrees, compressor started, evaporator fan is running, condenser fan is running, evaporator frost pattern is good, unit is operating as designed ; Job Cmpltd,
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Kirtland, OH 44094
Corina B
Job Details: 10/25/2017
C that the ff is not cooling, started cooling about 8pm last night. Ff 37 fz 7. The settings are set at ff33 and fz-1. Door seals are good. Called tl Butch file# 7720386061. Said its cooling right now. And we need to see it when its happening. He said that the cust could have set the settings at 33 before i walked in. Also, that i need a thermacouple to get accurate readings, instead of an infrared thermometer. Optest ok. ; Job Cmpltd
We serviced a
GSS25XGNACC GE
Model REFRIGERATOR
Near Wickliffe, OH 44092
Chad P.
Job Details: 10/25/2017
Installed parts listed and placed core on truck for return. Op test ok. ; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 10/25/2017
Cust complaint of unit freezing food and getting water on top shelf. Found unit set at reconmending settings and fresh food was 34 ; ordrng 1 W10866230 (thermostat), schdld next appmnt for 11/1 WED
We serviced a
KUDP01ILBT5 KITCHENAID
Model DISHWASHER
Near Chardon Township, OH 44024
Corina B
Job Details: 10/25/2017
CC that the unit is making a wining noise and not washing the dishes. Advised cust to run the hot water in the sink before starting the dw. Started the dw and the motor is grinding. Will need a new pump and motor. Cust does not want to repair
We serviced a
GHWN4250D0WW GE
Model WASHER
Near Roaming Shores, OH 44085
Benjamin B.
Job Details: 10/25/2017
Ran unit on normal cycle with a load ; ordrng 1 WH20X10094 (motor and inverter a)
We serviced a
GDT720SSF0SS GE
Model DISHWASHER
Near Cleveland, OH 44113
Dan H
Job Details: 10/25/2017
Customer complaint that detergent dispenser door does not open, confirmed, found user interface not sending 13.5vdc, unit needs new user interface ; ordrng 1 WD21X20724 (kit svc ui top logic), schdld next appmnt for 11/1 WED
We serviced a
WRT771RWYW01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/25/2017
Replaced air filter and instructed cust on filter lights for water filter and air filter op test ok.; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Olmsted, OH 44070
Brian B
Job Details: 10/25/2017
CC that not enough water and not cleaning clothes. Ran diag.. no codes. Ran auto test.. All functions operating as designed.. Ran normal cycle with towels. Water level is correct. Advised customer that she cannot do just one piece of clothing, must have at least 5 or 6 pieces to sense properly and to balance properly. Advised customer that this is a low water washer and we cannot change the way it is designed. Optest ok.; Job Cmpltd, saved tckt [SdLink
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNZB1
Near Westlake, OH 44145
Robert A.
Job Details: 10/25/2017
Machine not running. Ran diag. In step 5 water valve should turn on until water level sensor detects full. Clean and max ice light are on indicating a full reservoir when empty. Failed water level sensor. Also, water coming in very slow. Will also replace valve.. advised customer to call whirl and get new authorization #.. do not order parts until we receive new autho.; ordrng 1 W10897719 (WATER VALVE) and 1 W10908287 (PUMP WITH SENSOR), schdld next appmnt for 11/1
We serviced a
KRFC704FPS00 KITCHENAID
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chad P.
Job Details: 10/24/2017
Found heater wire on ice maker fill tube broken. Needs fill tube assy replaced. Cust needs morning for install appt please. ; ordrng 1 W10793652 (FILL TUBE ASSY),
We serviced a
JJW8630DDS JENNAIRE
Model WALL OVEN
Near University Heights, OH 44118
Jeff M
Job Details: 10/24/2017
, Installed new part unit op tested good. I put the lightbulb in wrong blew the lightbulb. Customer told me she can put it in herself I also told her make sure the power is off so she does not make the same mistake I did.; ordrng 1 W10886919 (LIGHT),
We serviced a
GE SXS REFRIGERATOR
Model ZISB36DYB
Near Avon Lake, OH 44012
Brian B
Job Details: 10/24/2017
, Installed icing kit. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job CmPLTD
We serviced a
KITCHENAID B/IN REFRIGERATOR
Model KSSS42DBX00
Near Russell Center, OH 44072
Robert A.
Job Details: 10/24/2017
Found ice door not closing correctly, delay sticking, needs mechanism and door; ordrng 1 WP1120581 (DELAY MECH77.02) and 1 WP2147168 (ICE DOOR 2601), used 1 SHIPPING (SHIPPING AND HANDLING) from stoCK,schdld next appmnt for 11/1 WED ! [**],
We serviced a
WHIRLPOOL RANGE
Model MET8720DS02
Near Highland Heights, OH 44143
Robert A.
Job Details: 10/24/2017
Found light buLb open, replaced, op test ok; used 1 S3810 ([Alt for 8009]) from stock, , Job Cmpltd,
We serviced a
WFG320M0BS3 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44111
Dan H
Job Details: 10/24/2017
Customer complaint that left front burner is not turning off, found gas lines to both front burners broken, unit needs new gas lines and orifaces, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; ordrng 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf), schdld next appmnt for 11/1 WED
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near WARRENSVL HTS, OH 44122
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested good. ; Job Cmpltd
We serviced a
KDTE304DSS0 KITCHENAID
Model DISHWASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 10/24/2017
Installed control. Op test ok. ; Job Cmpltd,
We serviced a
MVWB980BW0 MAYTAG
Model WASHER
Near Amherst, OH 44001
Paul H.
Job Details: 10/24/2017
Replaced valve log and tub ring, ran test cycle, op test ok.; Job Cmpltd,
We serviced a
WFG320M0BW0 WHIRLPOOL
Model RANGE
Near Pierpont, OH 44082
Benjamin B.
Job Details: 10/24/2017
Installed tab kit op test ok; Job Cmpltd
We serviced a
HYE3657AYW MAYTAG
Model DRYER
Near Richmond Heights, OH 44143
Corina B
Job Details: 10/24/2017
CC that the drum does not tumble. Found the belt is broken. Will need a new belt. Replaced the belt from t/s. Vacuumed the dryer out. Optest ok. ; used 1 341241 (BELT) Job Cmpltd