We serviced a
ge REFRIGERATOR
Model GFE28HSHGSS
Near Kent, OH 44240
Tim G.
Job Details: 03/01/2018
Complaint that the customer finds water in front of the unit every other day or so. Checked and found the unit not draining when in defrost due to blocked drain. Cleared the inch think ice from floor of fz and steamed drain clear, op test good. ; Job Cmpltd, O
We serviced a
MGR4452BDB MAYTAG
Model RANGE
Near Cleveland Heights, OH 44118
Corey L.
Job Details: 03/01/2018
Customer complaint burners light some of the time, confirmed spark is sporadic on all the four igniters randomly lighting, unit is receiving 120vac and has a properly polarized ground, ordering all four igniters; ordrng 4 WP3412D021 (BURNER )s, schdld next appmnt for 3/6 TUE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH00
Near Kent, OH 44240
Tim G.
Job Details: 03/01/2018
Complaint that the unit is not making ice. Customer stated that it made ice for a few days after repair and then stopped then started back up. Checked unit and found it to have just harvested and temps in the ice room around 5degs. Checked test 56 and found E0 indicating no errors for the ice maker. Checked the unit temps and found 35 in the ff and 0- -2 in the fz. Advised the customer to allow the unit to cycle the ice for 73hrs without use and see if they have 1/2 - 3/4 of the bin full. Tech not able to identify the issue as the unit is producing ice ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Brimfield Township, OH 44240
Tim G.
Job Details: 03/01/2018
Complaint that the unit doesn’t cool. Found unit not plugged in. Plugged unit in to try to diagnose and found compressor, condenser and EVAP fans running. Found heat on the discharge line of the compressor. Found cool air in the area of the ice maker. Advised the RTM to leave plugged in until we return to diagnose completely. ; schdld next appmnt for 3/6 TUE !,
We serviced a
B136CAL1 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 03/01/2018
Unit is not defrosting, placed in a forced defrost, heat not engaging, critical failure of defrost circuit, has adaptive, quoting whole defrost system, ordering; ordrng 1 12002727 (cntrl-elec) and 1 WP10428409 (heater- ev) and 1 WP10442411 (thermostat), schdld next appmnt for 3/6 TUE
We serviced a
WDF330PAHS1 WHIRLPOOL
Model DISHWASHER
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/01/2018
Customers complaint was that dishwasher was not dryer dishes. Heating element and fuse tested ok. Element receiving 120vac. Found issue is that customer does not use rinse aid. Advised to always use rinse aid for best performance of dishwasher.; Job Cmpltd
We serviced a
WTW4800XQ1 WHIRLPOOL
Model WASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 03/01/2018
Found suspension rod came free. Corrected suspension rod. Op test no good. Spfound suspension weak. Needs suspension replaced. ; ordrng 1 W10780048 (SUSPENSION), schdld next appmnt for 3/6 TUE
We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Corina B
Job Details: 03/01/2018
Replaced the icemaker. Optest ok. ; Job Cmpltd
We serviced a
MVWC415EW1 MAYTAG
Model WASHER
Near Cleveland, OH 44127
Corey L.
Job Details: 03/01/2018
Customer complaint unit is making crackling noises, ran diagnostics no stored faults, making strange sounds on heavy agitation in manual test, found nut on drive pulley almost all the way backed off causing pulley to shift, which is making the noise, tightened nut, used blue loctite, op test good; Job Cmpltd
We serviced a
LEB6300PW0 WHIRLPOOL
Model DRYER
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/01/2018
Found heating element open due to clogged vent. Replaced heating element from truck stock. Tested ok. Advised to have vent cleaned twice per year.; used 1 279838 (ELEMENT) from stock, Job Cmpltd
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Lorain, OH 44055
Paul H.
Job Details: 03/01/2018
CC breaker tripping about ten minutes into the cycle, ran cycle and observed, ran for ten to fifteen minutes without interruption, checked outlet, started again with a load, when checking outlet found that the cord is not plugging in all the way, outlet cover not flush due to installation, advised customer that an electrician will need to correct, believe this to be the culprit ; Job Cmpltd
We serviced a
WTW7000DW1 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 03/01/2018
Installed control and console. Op test ok. Core placed on truck for return. ; Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/01/2018
Basket shaft is missing and basket was not in correct place. Adjusted basket so that door seals correctly. Office to order shaft and gear.; ordrng 1 W11173556 (BASKET SHAFT) and 1 WPW10474715 (gear), schdld next appmnt for 3/6 TUE
We serviced a
MVWB725BW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/01/2018
Customer explained that washer is making a noise as if it is out of balance when in spin cycle. Ran through diagnostics, no errors, tested ok. Ran through spin cycle. Heard chattering from wash basket drive hub wearing down. Office to order hub.; ordrng 1 W10820039 (hub), schdld next appmnt for 3/6 TUE
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Lorain, OH 44055
Paul H.
Job Details: 03/01/2018
Gear case is making grinding noise,ordering parts ; ordrng 1 W11035751 (GEARCASE ), schdld next appmnt for 3/6 TUE
We serviced a
JGS8850BDB JENN-AIR
Model RANGE
Near Cleveland, OH 44106
Corina B
Job Details: 03/01/2018
C that the bake and broil do not work and smells gas. Turned the broil on light on high and low. Checked the bake the ignitor was weak. Replaced the ignitor from t/s. Heated oven to 350*. Optest ok. ; used 1 12400035 (IGNITOR) Job Cmpltd
We serviced a
WFG505M0BS3 WHIRLPOOL
Model RANGE
Near Lorain, OH 44052
Paul H.
Job Details: 03/01/2018
Replaced board and console, new door panel was damaged, have to reorder; ordrng 1 W11176456 (DOOR/GLASS), schdld next appmnt for 3/6 TUE
We serviced a
MVWX500XW2 WHIRLPOOL
Model WASHER
Near Cleveland Heights, OH 44106
Corina B
Job Details: 03/01/2018
CC that there is white residue on dark clothing. Advised cust to use 1-2 tablespoons of detergent and 6-8 bath towels equals a full load. Ran a normal load and a drain spin. Optest ok. ; Job Cmpltd
We serviced a
WED9200SQO WHIRLPOOL
Model DRYER
Near Newburgh Heights, OH 44105
Corey L.
Job Details: 03/01/2018
Installed cutoff kit, op test good; Job Cmpltd
We serviced a
WMH53520CH5 WHIRLPOOL
Model MICROWAVE
Near Shaker Heights, OH 44120
Corey L.
Job Details: 03/01/2018
Customer complaint microwave door is broke, found crack on left side of the mw door, will need door replaced to fix, customer is reaching out to whirlpool Job Cmpltd,
We serviced a
MVWB750WQ1 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 03/01/2018
Installed bearing kit. Op test ok. ; Job Cmpltd
We serviced a
KGRT607HWH4 KITCHENAID
Model RANGE
Near Cleveland Heights, OH 44118
Corey L.
Job Details: 03/01/2018
Replaced oven igniter, op test good; Job Cmpltd
We serviced a
KUDI24SEWH5 WHIRLPOOL
Model DISHWASHER
Near Amherst, OH 44001
Paul H.
Job Details: 03/01/2018
Grinding sound, disassembled, couldn’t find anything, reassembled, no sound, op test ok. Job Cmpltd
We serviced a
WFG320M0BS3 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44108
Corina B
Job Details: 03/01/2018
Replaced the board, board blew a resistor or a capacitor. Checked the wires, no shorts. Outlet is good with tester. Called tl Gary/David file # 7721395692 had me check the r/WH wires 390ohms p/p 1080 ohms said to replace the wire harness and the control. Checked the outlet with the meter the ground wire has the 120volts. Will need an electrician to replace the plug. Called SM to order parts.; ordrng 1 W11126814 (CONTROL), schdld next appmnt for 3/12 MON
We serviced a
WRT311FZDW01 WHIRLPOOL
Model REFRIGERATOR
Near Columbia Station, OH 44028
Macaulay G.
Job Details: 03/01/2018
Replaced freezer door. Seals better than previous one. Door did not come with Whirlpool logo. Office to order nameplate. Customer will install.; ordrng 1 WPW10481434 (nameplate)
We serviced a
110.29822801 KENMORE
Model WASHER
Near Brecksville, OH 44141
Chad P.
Job Details: 03/01/2018
Found suspension springs worn out. Pads and balance ring check good. Needs springs replaced. Cust will install. No need to r turn. ; ordrng 3 WP63907 (SPRING)s
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Richmond Heights, OH 44143
Gail V.
Job Details: 03/01/2018
Ran diag. Fault code for pressure system fault. Checked pressure hose and dome. Dome was plugged up. Used small drill to clear hole in dome. Reassembled and ran calibration and auto test. Op test ok.; Job Cmpltd,
We serviced a
GE WASHER
Model GTWN4250DWS
Near Perry, OH 44081
Jeff M
Job Details: 03/01/2018
The suspension is getting weak. The bearings are also making sounds. The unit needs new suspension and mode shifter.; ordrng 2 WH16X10158 (rod & spring asm)s and 2 WH16X10159 (rod & spring asm)s and 1 WH38X10019 (shaft and tube asm), schdld next appmnt for 3/6
We serviced a
WFW85HEC1 WHIRLPOOL
Model WASHER
Near South Amherst, OH 44001
Paul H.
Job Details: 03/01/2018
Errors code f9e1,f3e1,f5e2,ran diagnostics ,there was alot of dog hair all around the filter that was causing not to drain properly, cleared and tested, op test ok. Broke a wire tie clip while repairing, ordering replacement, no return visit needed, customer will install, part not on breakdown, customer said don’t worry about it.; Job Cmpltd
We serviced a
FGID2466QF FRIGIDAIRE
Model DISHWASHER
Near Berea, OH 44017
Macaulay G.
Job Details: 03/01/2018
Could not get dishwasher to drain. Cleared drain tube. Drained properly. Advised customer to use a dishwasher cleaner. ; Job Cmpltd
We serviced a
KFCS22EVMS5 WHIRLPOOL
Model REFRIGERATOR
Near Columbia Township, OH 44028
Macaulay G.
Job Details: 03/01/2018
Valve is not closing completely after dispensing. Office to order valve. ; ordrng 1 WP12544124 (valve), schdld next appmnt for 3/8 THU
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Mantua, OH 44255
Tim G.
Job Details: 02/28/2018
Complaint that the unit will not turn on. Checked and found 120vac at the outlet and main control. Found the status led flashing indicating 5vdc present. Checked the UI and found a failed spot on board (see pic). Unit needs UI. Tech also talked with the customer about the height of his drain hose that it could cause issues down the road and that it should exceed 36”. Customer at this time has no other option. ; ordrng 1 W10861510 (console), schdld next appmnt for 3/6 TUE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Lakewood, OH 44107
Brian B
Job Details: 02/28/2018
Replaced main control. Ran test cycle. All pads and functions now working.; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Cleveland, OH 44113
Brian B
Job Details: 02/28/2018
Replaced main control. Ran test cycle. All pads and functions now working.; Job Cmpltd,
We serviced a
JENN-AIR DISHWASHER/B-IN
Model JDB1100AWW
Near Westlake, OH 44145
Brian B
Job Details: 02/28/2018
Replaced wash impeller. Ran test cycle. Op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near North Olmsted, OH 44070
Brian B
Job Details: 02/28/2018
I/m not making ice. 120v to unit. Jumped t to h. Motor not running. Will give est on new I/m. Replaced from t/s. Cycled and filled Icemaker. Op test ok.; used 1 W10377151 ([Alt for W10882923) from stock, Job Cmpltd,
We serviced a
KITCHENAID WALL OVEN
Model KEBS109BWH00
Near Middleburg Heights, OH 44130
Brian B
Job Details: 02/28/2018
Cc oven wasn’t working. Found open control panel thermal fuse. Replaced from t/s. Checked cooling fan and tested oven. Optest ok.; used 1 WPW10545255 (FUSE-THRML) from stock, Job Cmpltd
We serviced a
MAYTAG SXS REFRIGERATOR
Model MSF25C2EXB00
Near Willowick, OH 44095
Jeff M
Job Details: 02/28/2018
The drain is frozen cust will thaw the unit to fix it ; , Job Cmpltd,
We serviced a
FGHF2366PF8A FRIGIDIARE
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 02/28/2018
Unit has insulation issue with back wall of cabinet, has a bulletin, will require “pad kit”, informed SM, gave me part number; ordrng 1 5303918784 (PAD KIT ), schdld next appmnt for 3/7 WED
We serviced a
WTW8040DW0 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44149
Macaulay G.
Job Details: 02/28/2018
Gear case shaft teeth are completely rounded off as well as the teeth inside of the wash plate. Office to order gear case, wash plate, and bolt.; ordrng 1 W10752187 (screw) and 1 W10775188 (washplate) and 1 W10811956 (drum assy), schdld next appmnt for 3/5 MON
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM
Near Wickliffe, OH 44092
Gail V.
Job Details: 02/28/2018
The compression fitting is leaking. I tried the tighten it but it is corroded n needs replaced along with the saddle valve it will not shut off all the way.; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cleveland, OH 44123
Jeff M
Job Details: 02/28/2018
Something was spilled behind the handle and the door making a popping noise cleaned tested good; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cleveland, OH 44123
Jeff M
Job Details: 02/28/2018
Something was spilled behind the handle and the door making a popping noise cleaned tested good; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Highland Heights, OH 44143
Jeff M
Job Details: 02/28/2018
Turned the unit off for 3 mins lights came back on.; Job Cmpltd,
We serviced a
GFE29HSDHSS GE
Model REFRIGERATOR
Near Lorain, OH 44053
Paul H.
Job Details: 02/28/2018
Replace evap fan,main board, updated software with provided SUM, opt test good.; Job Cmpltd
We serviced a
WDT710PAYM6 WHIRLPOOL
Model DISHWASHER
Near Bratenahl, OH 44108
Corina B
Job Details: 02/28/2018
CC that that the unit leaking. Started unit let run for 30 minutes. Found the vent is leaking. Will need a new vent, gasket and deflector. Cust needs to call whirlpool to get an auth. Before ordering parts. Called SM to order parts. ; ordrng 1 WP8269259 (gasket) and 1 WPW10274926 (deflector) and 1 WPW10428211 (vent)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Cleveland, OH 44121
Jeff M
Job Details: 02/28/2018
Fridge door sliding against the switch. I try to explain where there’s nothing I can do.; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mayfield Heights, OH 44143
Gail V.
Job Details: 02/28/2018
The unit is a h.e washer the cust was expecting machine to run like her old washer filled with water. I explained the washer process. Unit op tested good ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairport Harbor, OH 44077
Jeff M
Job Details: 02/28/2018
The main control is getting power but the unit is not responding no light. The unit needs a new control ; ordrng 1 W11116592 (CONTROL ), schdld next appmnt for 3/2 FRI 8-12,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Mentor, OH 44060
Jeff M
Job Details: 02/28/2018
The lights r out the led control is getting power. The unit needs new lights ; ordrng 1 WPW10515057 (LED LIGHT) and 1 WPW10515058 (LED CONTROL LIGHT), schdld next appmnt for 3/5 MON 8-12,
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Painesville, OH 44077
Jeff M
Job Details: 02/28/2018
The unit is set to hot and the water temp is 65 the water is hooked up right the water valves r work correctly. Unit needs a new control ; ordrng 1 W11124710 (CONTROL ), schdld next appmnt for 3/5 MON 8-12,
Near Ashtabula Township, OH 44004
Arthur V
Job Details: 02/28/2018
GE DRYER Found unit needs top bearing replacement kit. No model or serial number. Tag is missing. Problem may have been from over loading dryer. ; ordrng 1 WE49X20697 (BEARING KIT ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Conneaut, OH 44030
Gail V.
Job Details: 02/28/2018
Replaced heater and water tube. Customer to monitor; Job Cmpltd,
We serviced a
FRIGIDAIRE WASHER
Model FAFW3511KR0
Near Geneva Township, OH 44041
Arthur V
Job Details: 02/28/2018
Replaced dispenser. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
KENMORE RANGE
Model 790.73433314
Near Geneva-on-the-Lake, OH 44041
Arthur V
Job Details: 02/28/2018
, Found ignitor open. Needs replaced. Replaced bake ignitor. Op test good. ; used 1 12400035 (IGNITOR) from stock, Cllctd , Job Cmpltd,
We serviced a
AMANA DRYER
Model ALE565SAW
Near Windsor Township, OH 44099
Robert A.
Job Details: 02/28/2018
Installed element and fuses, ran unit, watched cycle, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Deerfield Township, OH 44411
Robert A.
Job Details: 02/28/2018
Tightened light bulb, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Brimfield, OH 44240
Robert A.
Job Details: 02/28/2018
Ran diagnostics, 4-3, 7-1, found 120 vac at controll, and motor, motor not running, needs sump asm, ; ordrng 1 W11124384 (SUMP) and 2 WPW10503548 (CLIP)s, schdld next appmnt for 3/5 MON !,
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Kent, OH 44240
Robert A.
Job Details: 02/28/2018
We serviced a
MAYTAG DRYER
Model MGDC200XW2
Near Kent, OH 44240
Robert A.
Job Details: 02/28/2018
, Installed timer, ran auto dry, unit heating, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Streetsboro, OH 44241
Robert A.
Job Details: 02/28/2018
Ran diagnostics, no heat, watched cycle, no power to heater, connections good, needs control; ordrng 1 W11087212 (CONTROL), schdld next appmnt for 3/5 MON !,
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Aurora, OH 44202
Robert A.
Job Details: 02/28/2018
Recovered refrigerant, replaced ff evap, fan, harness, drier, pulled 28”vac w/pump, watched 15 min, no change, charged 6oz r134a, unit cooling, ran test 4, good, op test okRemoved pantry control, found harness coroded, needs pantry door; ordrng 1 W10815671 (PANTRY DRAWER), used 1 TJAF1200 (CHARGE TUBE), 1 W10896689 (5/4COUPLER), and 1 W10896709 (6/6COUPLER) from stock, schdld next appmnt for 3/5 MON !,
We serviced a
JENN-AIR COOKTOP ELE
Model JEC9530BDB
Near Bainbridge, OH 44023
Tim G.
Job Details: 02/28/2018
, Complaint that the upper left burner is not working. Checked and found burner open. Quoted customer for repair and ordering part. ; ordrng 1 WP74011005 (element 2 125.00), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 3/5 MON !,
We serviced a
MGT8720DE02 maytag
Model range
Near Cleveland, OH 44108
Corina B
Job Details: 02/28/2018
CC that the unit caught fire. The top door to the unit on the right side is melted. Removed the covers to both igniters, good. Removed the cover to the burner assembly and there is a lot of grease in the panel. Reomed the back cover and the control and wires are good. Turned unit on both ovens heated. Call whirlpool safety team, was on hold for over 20 minutes. SM is going to call and give them my number if needed to talk to me. ; ordrng 1 W10719623 (glass-door
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS01
Near Chagrin Falls, OH 44023
Tim G.
Job Details: 02/28/2018
Installed new EVAP fan motor and harness, op test good. ; Job Cmpltd,
We serviced a
FFGF3047LSH frigidaire
Model range
Near Seven Hills, OH 44131
Corey L.
Job Details: 02/28/2018
Replaced spark module, op test good; Job Cmpltd
We serviced a
FCED3000ES0 FRIGIDAIRE
Model DRYER
Near Cleveland, OH 44119
Chad P.
Job Details: 02/28/2018
Belt replaced. Op test ok. ; Job Cmpltd
We serviced a
WFE540H0AE0 WHIRLPOOL
Model RANGE
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 02/28/2018
Replaced control. Oven light operates appropriately now. Bake element not heating evenly. Office to order bake element. ; ordrng 1 W10779716 (elmnt-bake), schdld next appmnt for 3/6 TUE
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS56IBA
Near Bay Village, OH 44140
Gail V.
Job Details: 02/28/2018
Found holes melted in top of liner above light bulbs. Will not affect operation. Advised customer that warr co will be notified and will decide next step. Also, found ice formation and leaking behind ice box assembly. Will need seal kit to repair that. Called frig TL to get part # of seal kit. On hold for 20 minutes. Office to research part # for seal kit .Office to r/s if covered.;
We serviced a
KEBS107SBL04 WHIRLPOOL
Model WALL OVEN
Near Cleveland Heights, OH 44112
Chad P.
Job Details: 02/28/2018
Found thermal open. Needs replaced. Cust will order part and call us back when he has it to set up install date.
We serviced a
WDT780SAEM2 WHIRLPOOL
Model DISHWASHER
Near Seven Hills, OH 44131
Corey L.
Job Details: 02/28/2018
Replaced spray arms, advised customer to run hot water in the sink before starting dishwasher for better results; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 02/28/2018
Replaced CNTRL board,ran auto test,all good ; Job Cmpltd
We serviced a
WRF989SDAM00 WHIRLPOOL
Model REFRIGERATOR
Near Seven Hills, OH 44131
Corey L.
Job Details: 02/28/2018
Customer complaint unit has frost on back of ff section, confirmed frost built up top left corner behind ice maker, temps were ff 32 degrees and 0 in frz, unit was set to coldest setting 33 degrees set ff section temperature to recommended 37 degrees, found service pointer W10545062 matching unit symptoms connected cubes and ice build up see pics for ice maker double filling, also found another service pointer W10545058 addressing the frost on the top left corner ordering a new revised rear seal and adapter kit; ordrng 1 W10612142 (adapter) and 1 W10639002 (cntrl-elec), schdld next appmnt for 3/12 MON
We serviced a
KDFE104DWH5 KITCHENAID
Model DISHWASHER
Near Mayfield Heights, OH 44124
Corina B
Job Details: 02/28/2018
CC that the unit is not washing the dishes. Ran diag no code. Ran a calibration. Advised the cust to run the hot water in the sink before starting the dw. Started a normal cycle with 4 cups in each corner, filled with water. Optest ok. ; Job Cmpltd
We serviced a
WRF989SDAM00 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Macaulay G.
Job Details: 02/28/2018
Replaced water reservoir. Purged over 3 gallons of water through dispenser. Water is still slightly cloudy. Since this issue started near the time of last filter replacement, advised customer to call manufacturer for filter exchange. ; Job Cmpltd
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Cleveland, OH 44111
Chad P.
Job Details: 02/28/2018
Found Thermistor on valve assy out of range. Needs valve assy replaced. ; ordrng 1 W11127358 (VALVE ASSY), schdld next appmnt for 3/6 TUE
We serviced a
FRIGIDAIRE RANGE
Model FGGF3042KFJ
Near University Heights, OH 44118
Tim G.
Job Details: 02/28/2018
Complaint that the unit will not heat after hearing a pop sound. Checked and tested unit in a bake cycle and found no power to ignitor. Unplugged unit and checked valve to find less than 1ohm. Tested power out of board between pin 1-5 for bake and N. Found 0vac but between pins 2-5 for broil 120vac with broil on. Unit needs control; ordrng 1 316419342 (overlay. 20.70) and 1 5304509231 (ERC. 101.20), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 3/5 MON !,
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Shaker Heights, OH 44120
Gail V.
Job Details: 02/28/2018
Complaint that the unit will not start. Checked and confirmed the complaint and found the interior light not coming on. Checked power at terminal block and found the L1 connection to have come loose due to a Cross threaded screw. Was able to make repair by using a new screw for that terminal block and make all connection tight. Tested unit, op test good. Cust has a plastic accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430WS02
Near Chagrin Falls, OH 44022
Tim G.
Job Details: 02/28/2018
Complaint that the door has to be pushed in in order to start the unit. Checked and found the upper switch broken and needing replaced. Ordering the interlock asm and arm asm; ordrng 1 W11033422 (INTERLOCK ASM) and 1 WPW10128850 (arm), schdld next appmnt for 3/5 MON
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS3
Near Chagrin Falls, OH 44022
Tim G.
Job Details: 02/28/2018
Installed new dispenser and ran a service diagnostics cycle to check op, op test good. ; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Lorain, OH 44055
Paul H.
Job Details: 02/28/2018
Ran diagnostics, no errors, ran auto test, tested fine, started a wash, seems to be a pressure issue in the valve assembly, ordering; ordrng 1 W11127357 (VALVES AND HOUSING), schdld next appmnt for 3/5 MON
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 02/28/2018
Defrost drain had been clogged, cleared, op test ok.; Job Cmpltd
We serviced a
WDT730PAHZ0 WHIRLPOOL
Model DISHWASHER
Near Olmsted Falls, OH 44138
Macaulay G.
Job Details: 02/28/2018
After replacing control, 120 vac is now being sent to motor but motor is not responding. Found that motor has open winding. Office to order sump and motor assembly.; ordrng 1 W11085683 (pump&motor), schdld next appmnt for 3/2 FRI
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Brooklyn, OH 44144
Chad P.
Job Details: 02/28/2018
Cc that unit is walking and does not seem to finish spinning out. Ran diagnostics. No related faults. Drive system checks good. Suspension checks good. Ran service test mode. No faults. Calibrated and ran unit with a load. Slight vibration in high speed spin. Leveled out ft foot. Op test ok. ; Job Cmpltd
We serviced a
WGD7300DW1 WHIRLPOOL
Model DRYER
Near Warrensville Heights, OH 44128
Corina B
Job Details: 02/28/2018
Replaced the water valve and the hose. Optest ok. Cust want to replace the rear panel due to there being rust on it; ordrng 1 280043 (rear,panel) schdld next appmnt for 3/6 TUE
We serviced a
MVWB300WQ1 MAYTAG
Model WASHER
Near Maple Heights, OH 44137
Corey L.
Job Details: 02/28/2018
Customer complaint unit is not draining, has to do a second drain and spin to achieve desired drain, ran diagnostics, no stored faults, ran 5 min automatic test cycle, all functions operating as designed, unit filled to minimum water level and while draining the sink filled up to drain hose and a good bit of water siphoned back into basket, advised customer to remove screen slowing down drain, customer already has mesh screen installed around washers drain end, called techline, was on hold 30 minutes must be to lunch, tech needs to move on, found service pointer for bleach compartment replacement that has another drain port, this most likely not remedy customer complaint, advised customer fabric softener needs to be diluted with water, will try to contact techline when tech returns if problem persists; ordrng 1 WPW10187307 (dispenser), schdld next appmnt for 3/2 FRI
We serviced a
KHWS01PWH0 KITCHENAID
Model WASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 02/28/2018
Attempted to run service cycle, not latching, will need latch assembly, ordering part, no return visit needed, customer will install ; ordrng 1 WP8182634 (latch)
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Paul H.
Job Details: 02/28/2018
Ran diagnostics, no errors, ran test 51, good, checked suspension, good, however fits pointer W11042572, needs kit, ships from vendor ; ordrng 1 W11111464 (CONTROL KIT), schdld next appmnt for 3/5 MON
We serviced a
WRF560SEYM05 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Macaulay G.
Job Details: 02/28/2018
Water not dispensing. Found wire to valve was not connected. Connected wire and purged line. Tested ok.; Job Cmpltd,
We serviced a
KSC24C8EYY02 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44130
Chad P.
Job Details: 02/28/2018
Found evap fan not running. Has power. Spun by hand. Fan started. Does not match t.s. Needs fan replaced. ; ordrng 1 WP2315549 (FAN MOTOR), schdld next appmnt for 3/5 MON
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Parma, OH 44134
Corina B
Job Details: 02/28/2018
Replaced the control. Ran a normal load and a drain and spin. Optest ok. ; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44109
Corina B
Job Details: 02/28/2018
Replaced the control. Ran a normal load and a drain and spin. Optest ok. ; Job Cmpltd
We serviced a
ASD2575BRB01 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Corina B
Job Details: 02/28/2018
CC that the im is not working. Jumpered t-h im filled the water was pouring out at the front of the im. Removed im could not find a crack. Cycled the im again, good. The im was not sitting in the freezer straight. Optest ok. ; Job Cmpltd,
We serviced a
WDF110PABB4 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44120
Corina B
Job Details: 02/28/2018
CC that there is very little water that comes out. Ran diag no code ran a calibration, running as designed. Started a normal cycle, good. Advised cust to run hot water in the sink before starting the dw. Optest ok. ; Job Cmpltd
We serviced a
NTW4516FW2 AMANA
Model WASHER
Near Cleveland, OH 44120
Corey L.
Job Details: 02/28/2018
, Customer complaint unit not operating, unit was unlevel, leveled unit, found basket filled to top, unit was on deep water, bulky items & sheets, unit was sensing load size, started pre selected cycle, found cold water valve closed, opened valve, valve failed, is leaking badly, advised customer load size 6-7 bath towels, about half way up the basket, to use only 1-2 tbsp of high efficiency detergent, customer will need to have water valve replaced, unit is operating as designed ; Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near WARRENSVL HTS, OH 44122
Corey L.
Job Details: 02/28/2018
I was able to removed old water filter, housing is good, replaced water filter, instructed customer on how to install, remove, and reset indicator, op test good; Job Cmpltd
We serviced a
WTW6600SB1 WHIRLPOOL
Model WASHER
Near Orange, OH 44128
Corey L.
Job Details: 02/28/2018
Customer says noise got worse, ran manual test agitate and spin, had customer fill basket and start normal load, unit filled, unit advanced to wash cycle, agitated, advanced cycle to drain and spin, drain pump sounded like it was struggling to pump, removed basket found decent size clump of lint and string at outlet hose, cleared, replaced tub ring, op test good; Job Cmpltd
We serviced a
KSC24C8EYP02 KITCHENAID
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 02/28/2018
Unit has old style RC evaporator, does not fall under S code for French doors, is under warranty per entitlement, only owes service call, system is “flat” due to leak in RC Evap, will require compressor, Evap, and drier; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier-uv) and 1 WPW10643261 (evaporator), schdld next appmnt for 3/5 MON
We serviced a
KMHS120ESS5 KITCHENAID
Model OVEN
Near North Olmsted, OH 44070
Paul H.
Job Details: 02/28/2018
Replace harness,open door and closed,boil cup water,opt test good ; Job Cmpltd
We serviced a
790.74232310 KENMORE
Model RANGE
Near Olmsted Falls, OH 44138
Macaulay G.
Job Details: 02/28/2018
Tested oven and burners. Could not smell any odors. Oven flame is burning properly. Found an orange/red colored residue on flame spreader. Cleaned spreader. Tested again. Customer said that it does not seem like there is as much of an odor. Job Cmpltd