We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Fairview Park, OH 44126
Brian B
Job Details:
07/21/2017
Found ff evap is solid ice. Called TL, Leon, 7719619170. He agreed that we should replace fan and harness assembly and also UI, since this is the board that monitors thermisters. He also said to run step 4-5 and make sure no freon is leaking into ff evap when valve is in frz evap position. Used steamer to clear ice. Ran step 4. Valve is working properly. No leakage into ff evap. Office to order other parts. Cust needs early appt; ordrng 1 W10849460 (UI CONTROL) and 1 W11033168 (FAN HARNESS) and 1 WPW10389152 (FAN SUPPORT), schdld next appmnt for 7/27 THU 8-11,
We serviced a
MEDB835DW3 MAYTAG
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details:
07/21/2017
C that there is a vibrating noise when it gets hot. Ran unit, removed front panel found the blower wheel is cracked. Called GS to order parts. ; ordrng 1 WP697772 (wheel), schdld next appmnt for 7/27 THU
We serviced a
WED8000DW3 WHIRLPOOL
Model DRYER
Near Painesville Township, OH 44077
Corina B
Job Details:
07/21/2017
CC that a pair of underwear fell into the blower housing. Removed the underwear from the blower housing. Optest ok. ; Job Cmpltd
We serviced a
MBL2258XES5 MAYTAG
Model REFRIGERATOR
Near Mentor, OH 44060
Jessica Shreve
Job Details:
07/21/2017
CC that the i/m is not making ice. Have 120v to the i/m. Tried jumpering the i/m did not do anything. Will need an i/m. Used i/m from t/s. Installed i/m filled with water. Optest ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd
We serviced a
WED6200SW1 WHIRLPOOL
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details:
07/21/2017
CC that the door will not stay closed. Found the door latch was broken. Replaced the latch from the t/s. Optest ok. ; used 1 WPW10111905 (DOOR CATCH) from stock, Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Independence, OH 44131
Chris H.
Job Details:
07/21/2017
, Customer complaint that unit filled on drain and spin, ran diagnostics no codes stored, showed customer how to start the drain and spin cycle, cycle ran thru as it should, unit completed its service cycle, no faults found unit operates as designed ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Rocky River, OH 44116
Brian B
Job Details:
07/21/2017
Verified pop. Sent pic.Found door locked and when plugged in drain pump starts running and display flashing F3E1. Opened door and removed clothes. Code is for water level error. Removed back and checked pressure hose from sensor to tub. Checks ok and not obstructed. Ohmed out sensor wiring from sensor to control. Wiring checks good. Removed connectors and spread prongs and reseated. Now pump stopped running when plugged in. Ran diag and co test cycle. Machine filling properly. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lakewood, OH 44107
Brian B
Job Details:
07/21/2017
Found large frost and ice buildup in freezer. Freezer evap is evenly frosted all across. Does not appear to be a sealed system leak. Bottom of freezer door not sealing. There is a 1/4 in gap on bottom of door. Removed door and bins. Dried out freezer. Reassembled basket and door per ser bul. Door is now sealing tight. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Cleveland, OH 44108
Robert A.
Job Details:
07/21/2017
Installed gearcase and cluch, ran test 51 ng, will not spin or adj, ohmed stator from c/b, good, needs control; ordrng 1 W10812422 (CONTROL), schdld next appmnt for 7/27 THU !,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Parma, OH 44134
Chris H.
Job Details:
07/21/2017
Customer complaint that unit is filling very slow and just shut off, found longfill no fill code, cleared code, found cold water hose kinked behind unit between wall and unit, un kinked hose cold water came into unit much faster, no further issues discovered, unit operates as designed, customer showed pop pic in sd ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Cleveland, OH 44118
Robert A.
Job Details:
07/21/2017
6, Ran diagnostics, off bal load, long drain, ran test 51, excessive soap, use 2-3 tablespoons of soap max, test 51 passed all, ran test 52, good, op test ok; Job Cmpltd,
We serviced a
WFE540H0AS0 WHIRLPOOL
Model RANGE
Near North Royalton, OH 44133
Chris H.
Job Details:
07/21/2017
Installed new element, op test good; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model LEB6400LW0
Near Cleveland Heights, OH 44118
Robert A.
Job Details:
07/21/2017
Found belt broken, idler pully warn, replaced, op test okCust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semiÂrigid metal hose to prevent fire hazard.; used 1 341241 (BELT1540), and 1 WP691366 (PULLEY DRIVE1620) from stock, , Job Cmpltd, saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Cleveland Heights, OH 44121
Robert A.
Job Details:
07/21/2017
Installed seal, ran unit, checked under unit, no leaks, op test ok; Job Cmpltd,
We serviced a
JENN-AIRE MICRO/OVENCOMBO
Model JMW9330DAS
Near Munson Township, OH 44024
Robert A.
Job Details:
07/21/2017
Installed term block/filter, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd, saved tckt [SdLink
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44102
Jessica Shreve
Job Details:
07/21/2017
Customer complaint that unit is not rinsing out the soap from ger clothes and isnt spinning them out propelry, customer is using a whole cap full of detergent, instructed on proper load size and soap usage, error codes overloaded and oversuds, recommended running clean washer cycle with affresh, no further issues discovered, unit operates as designed ; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB7709AWW2
Near Huntsburg Township, OH 44099
Robert A.
Job Details:
07/21/2017
Installed panel, op test ok; Job Cmpltd
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Willoughby Hills, OH 44094
Dan H
Job Details:
07/21/2017
Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 12 degrees, found fresh food section evaporator frosted around the edges, fresh food section evaporator thermistor is in wrong position, unit needs frost cleared and fresh food section evaporator thermistor installed in proper position, cleared frost and moved fresh food section evaporator thermistor, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Oakwood Village, OH 44146
Tim G.
Job Details:
07/21/2017
Installed control, op test NG. Unit displayed a F2E3 UI mismatched. Checked for the correct part numbers and found correct. Spoke to GS reordering the main control. TG has original failed control. ; ordrng 1 W10812420 (cntrl-elec),
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Willowick, OH 44095
Dan H
Job Details:
07/21/2017
Customer complaint that door will not close if latch trim piece is installed, customer has trim piece removed, reinstalled trim piece, door closes and opens, tested several times, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
JENN-AIR COOK TOP
Model JGD8130ADS
Near Bainbridge Township, OH 44023
Tim G.
Job Details:
07/21/2017
Complaint that the customer noticed his drop celing leaking in the basement under the cooktop area. Customer found that the leaK was in all excessive grease from the down draft. Checked unit and found excessive grease in the fan housing. Pulled fan and cleaned. Advised the customer to have a vent cleaning company out to clean the vent to prevent the possible risk of fire. Tech also found normal use ware and tare on the filter. Unit needs filter and customer can install on own. ; ordrng 1 WP707929 SVED
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Solon, OH 44139
Tim G.
Job Details:
07/21/2017
Complaint that the clothing is coming out wrinkled, not completely wet, and or washed. Checked unit for errors and found nothing stored. Educated customer on cycle selection and options. Showed the customer the difference in water levels on certain cycles to help them find what will work best for the customer. Answered all the customers questions about the unit and instructed on detergent useage. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Bainbridge Township, OH 44023
Tim G.
Job Details:
07/21/2017
Installed gasket and formed with steamer. Tech also applied a thin coat of vaseline to the hinge side of both ff door gaskets. Tech also instructed customer on their humidity control option and how it prevents the mullion from developing moisture. Advised the customer that for the next few days to make sure door is closing all the way so that the gasket can gain its natural seal. ; Job COMPLTD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Chagrin Falls, OH 44022
Tim G.
Job Details:
07/21/2017
Complaint that the unit is slow to make ice. Customer stated that they just had a water treatment system put in and they are on well water. Tech tested water out of the door and found very low pressure. Tech advised due to the low pressure the ice production will be much slower. Tech advised the customer to make sure they are replacing the filter every 6months as they dont have the option of a bypass cap. Tech also leveled ff door and reattached grill. Looked at the customers use and care guide and directed customer to pg5 where it states to avoid connecting unit to a water softener system due to lower pressures and could cause failure in parts over time from the sault. Unit working at normal op. ; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Chagrin Falls, OH 44022
Tim G.
Job Details:
07/21/2017
Complaint that a metal bar fell out of an area that the customer cound not locate. Found the metal bar a cross bar to support the lower glass shelf. Reinstalled, op test good. ; Job Cmpltd,
Near South Russell, OH 44022
Tim G.
Job Details:
07/21/2017
KITCHENAID REFRIGERATOR Complaint that the freezer door handle is loose. Tightened same, op test good. Customer provided POP to update for warranty (see pic).; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Lakewood, OH 44107
Brian B
Job Details:
07/21/2017
Found auger not working. Door not closing door switch due to warped liner. Liner is indented where it pushes on switch. Attached a spacer from surplus stock so auger works, but this is only a temporary repair. Sent pic. Will need new door. Office to order door. Will r/s for 2 weeks out but customer will call office when he receives door.; ordrng 1 W10855083 (DOR-FIP), used 1 W10221048 (SPACER) from stock, schdld next appmnt for 8/8 TUE !,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Cleveland, OH 44135
Brian B
Job Details:
07/21/2017
Dryer not heating. Replaced cutoff kit from t/s. Checked airflow.. airflow good. Checked heater. Not grounded ir shorted . Ran test cycle. Optest ok.; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ01
Near Westlake, OH 44145
Brian B
Job Details:
07/21/2017
Replaced left french door. Adjusted controls. Tested i/m. Optest ok.; Job Cmpltd
We serviced a
GE WASHER
Model WCVH6260FWW
Near Westlake, OH 44145
Brian B
Job Details:
07/21/2017
Stack washer and dryer. CC that machine not going through rinse. Ran diag, e22 code, fill issue.. cold side of valve bad, has power. Will need new water valve. Customer does not want to repair at this time. Do not order part. Paid sc. good for 30 days..; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER/B-IN
Model KUDS30IXSS1
Near Westlake, OH 44145
Brian B
Job Details:
07/21/2017
Panel not responding.found open panel fuse. Replaced from t/s. Ran diag test cycle. Optest ok.; used 1 W10402110 (FUSE) from stock, Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model GSH22JSXASS
Near Munson Township, OH 44026
Robert A.
Job Details:
07/21/2017
Ff 66, frz 26, found evap fan not running, but receiving power, good frost on evap needs evap fan and bulb; ordrng 1 TJS3810 (BULB 1.95) and 1 WR60X10185 (FAN86.20), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/28 FRI !,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R4EW2
Near Solon, OH 44139
Robert A.
Job Details:
07/21/2017
Ff 44, frz -5, no air flow to ff, found damper closed, reset connections, moved t stat to 1 then 5, damper opened, but loud, needs t stat and damper; ordrng 1 241537104 (T STAT FF) and 1 241600902 (DAMPER), schdld next appmnt for 7/27 THU 1-5,
We serviced a
DISHWASHER KITCHENAID
Model KUDS30FXSS9
Near Auburn Township, OH 44023
Robert A.
Job Details:
07/21/2017
Ran unit, motor making noise, checked sump, cleared debris, ran unit again, water after fill, 76 deg, needs 120deg, suggest running hot water in sink before starting unit, watched cycle, good, op test ok; , Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EZMS5
Near Lyndhurst, OH 44124
Robert A.
Job Details:
07/21/2017
Complaint, water on floor, found evap drain frozen, replaced drain, cleared ice, op test ok; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Mayfield Heights, OH 44124
Robert A.
Job Details:
07/21/2017
Ran diagnostics, good, ran recal good, talked w/cust noises are normalOp test ok; Job Cmpltd,
We serviced a
FEX831FS0 FRIGIDAIRE
Model STACKED WASHER/DRYER
Near Cleveland, OH 44113
Chris H.
Job Details:
07/21/2017
Customer complaint that unit has a burning smell and stopped working and would not drain, started unit on spin, unit reached max spin, put water in tub unit drained, tech put small dent in panel when attempting to remove ,unit is in such a small area tech unable to remove unit for further testing, unit appears to be operating as designed, if problem persists will need second tech for removal of unit to further diagnose
We serviced a
MGDC215EW2 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44109
Chris H.
Job Details:
07/21/2017
Customer complaint that unit was making a loud noise for 5 days but noise is no longer happening, started unit on timed dry high heat, no abnormal noises heard, unit is operating as designed
We serviced a
WTW8040DW1 WHIRLPOOL
Model WASHER
Near Mentor, OH 44060
Dan H
Job Details:
07/21/2017
Customer complaint that unit will not spin and valve closes so fast customer is concerned that their pipe are going to explode someday, ran diagnostics found f0e3(overloaded), f2e1(stuck key), and f6e2(communication error) error codes, all buttons working on user interface, unit passed main control test, ran rinse and spin cycle, unit rinse and advanced to spun cycle, unit is operating as designed, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
MVWB450WQ0 MAYTAG
Model WASHER
Near MENTOR ON THE, OH 44060
Dan H
Job Details:
07/21/2017
Customer complaint that unit makes noise when filling, started normal wash cycle, cold water valve is squealing when opened, valve screens are not clogged, unit needs new fill valve, customer does not want repair
We serviced a
MDE4000AYW WHIRLPOOL
Model DRYER
Near MENTOR ON THE, OH 44060
Dan H
Job Details:
07/21/2017
Customer complaint that unit is making noise, started normal dry cycle, found rollers worn out, unit needs new rollers; ordrng 2 12001541 (ROLLER) schdld next appmnt for 7/27 THU
We serviced a
KOCE500ESS04 KITCHENAID
Model MICRO OVEN
Near Strongsville, OH 44149
Paul H.
Job Details:
07/21/2017
Replaced door outer panel, transferred name plate, did not stick on right corner, ordering a name plate, customer will install, no return visit needed.; ordrng 1 W10839793 (nameplate)
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Paul H.
Job Details:
07/21/2017
CC of noise, arrived and customer informed us unit hadn't made noise in over 24 hours, observed unit cycle on, no noise present at this time, advised customer to attempt to record if noise returns, op test ok.; Job Cmpltd,
We serviced a
GR673LXSS1 WHIRLPOOL
Model RANGE
Near North Ridgeville, OH 44039
Paul H.
Job Details:
07/21/2017
Replaced RF burner, tested by heating, op test ok
We serviced a
NED4655EW1 AMANA
Model DRYER
Near North Ridgeville, OH 44039
Paul H.
Job Details:
07/21/2017
Push to start must be held for unit to run, verified that the centrifugal switch is functioning, good, checked run winding, good, checked start winding, was open in normal state, replaced motor from t/s, tested, operating properly now; used 1 279827 (MOTOR) from stock
We serviced a
417.99570110 KENMORE
Model DRYER
Near Geneva, OH 44041
Jeff M
Job Details:
07/21/2017
The unit is making a lot of noises that I found the rear main bearing idler pulley and front slides failing
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Highland Heights, OH 44143
Robert A.
Job Details:
07/21/2017
Found tab broken off panel, replaced, op test ok; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWJA
Near Streetsboro, OH 44241
Tim G.
Job Details:
07/21/2017
Complaint that the ice maker is making a grinding sound when cycling and the ice maker leaks when filling. Cycled ice maker and found then the ejection fingers are against the cubes the motor's gearing is grinding. Cubes ejected and found when filling the water is splashing over the sides. Unit needs ice maker and the fill tube will need to be trimmed slighly. TG ONLY. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding.; ordrng 1 241798224 (ice maker), schdld next appmnt for 7/27 THU !,
We serviced a
MVWC555DW1 WASHER
Model MAYTAG
Near Ashtabula, OH 44004
Jeff M
Job Details:
07/21/2017
Customer had an unbalanced load inside the wash machine I explain to her how to properly load the machine the unit tested good;
We serviced a
GTR18BBSARWW GE
Model REFRIGERATOR
Near Andover Township, OH 44003
Jeff M
Job Details:
07/21/2017
The units evap fan motor The bearings inside the motor are starting to fail the motor itself is getting loud needs a new evap fan motor; ordrng 1 WR60X23584 (MOTOR EVAP)
We serviced a
WRF560SMYW04 WHIRLPOOL
Model REFRIGERATOR
Near Andover, OH 44003
Jeff M
Job Details:
07/21/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MGR6875ADB MAYTAG
Model RANGE
Near Middleburg Heights, OH 44130
Paul H.
Job Details:
07/21/2017
Installed switch assy. Op test ok. ; Job Cmpltd,
We serviced a
MDB8959SFE4 MAYTAG
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details:
07/21/2017
Found tech unable to further adjust the unit. Frame is hitting the floor and top is resting on the counter as floor has been raised. This is compressing the unit causing poor door alignment. Also unit is elaning back. Advised to have install corrected. ; Job Cmpltd,
We serviced a
LGHB2867PF2 FRIGIDAIRE
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details:
07/21/2017
Found closers failing causing rh side of freezer door to stay open. Needs slides replaced. Also, freezer seal will. Ot stay seated in door. Needs seal replaced also. ; ordrng 1 5303918689 (SLIDE LH) and 1 5303918690 (SLIDE ASSY) and 1 5304501270 (SEAL)
We serviced a
KSSC42QVS02 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details:
07/21/2017
Found unit with temp alarm going off. Ff section over temp. Freezer is at -10f. Ff around 50. Found good frost pattern. Found evap fan underspeed causing ff section to not cool enough and for freezer to run constantly. Needs fan replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2776FEZ00
Near Atwater, OH 44201
Tim G.
Job Details:
07/21/2017
Installed ice door, op test good now sealing good. Reset power to unit now UI and main board are in sync with each other. Tech also leveled unit back to help with self closing door. ; Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model GTH21GBEACC
Near Ravenna, OH 44266
Tim G.
Job Details:
07/21/2017
Complaint that the unit is not cooling in the ff section. Checked and found the unit not defrosting. Advanced timer to defrost and found unit to pull 3.6amps indicating the bimetal is closed and the heater is working. Unit needs defrost timer. Quoted customer for repair and they would like to look into newer units before fixing. ; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model JFC2089WEP11
Near Bainbridge Township, OH 44023
Tim G.
Job Details:
07/21/2017
Complaint that the fz section was frosting up on the left side. Checked unit and found the door to not open. Customer stated that the frost was gone this morning but the ice was still there. Was able to get door open and found ice droplets on the ceiling, ice maker and slide. Frost and ice caused but the door not closed all the way. Cleared all ice with steamer and advised the customer to make sure the door is closed all the way. ; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS00
Near Shaker Heights, OH 44122
Tim G.
Job Details:
07/21/2017
Complaint that the ice maker keeps falling from mounting area. Found the ice maker not installed correct and the customer not even using the ice maker. At the request of the customer tech removed ice maker all together. Tech advised the customer to keep the ice maker just in case that they may want it hooked up in the future. Tech also found the left ff door upper hinge loose and the mullion loose. Tech corrected both, op test good. ; Job Cmpltd,
We serviced a
GTW330ASK0WW GE
Model WASHER
Near Madison, OH 44057
Corina B
Job Details:
07/21/2017
Replaced the parts listed. Ran a normal cycle. Optest ok. ; Job Cmpltd
We serviced a
PTS22LCPARWW GE
Model REFRIGERATOR
Near Mayfield Heights, OH 44124
Dan H
Job Details:
07/21/2017
, Customer complaint that unit is not cooling, fresh food section temperature at 60 degrees, freezer section temperature at 18 degrees, evaporator fan is running, compressor and condenser fan are running, found evaporator frozen solid, found burn mark on main control right at defrost heater output(see pic), unit needs main control board,
We serviced a
WFW94HEXW2 WHIRLPOOL
Model WASHER
Near Willowick, OH 44095
Chris H.
Job Details:
07/20/2017
Customer complaint that unit was overloaded and now is locked, confirmed, manually unlocked door to remove clothing, ran diagnostics found door lock error and miscommunication with mcu and ccu, both codes are related to door lock, unit needs a new door lock, confirmed with bb ordering part; ordrng 1 WP8183270 (latch), schdld next appmnt for 7/27 THU
We serviced a
PSH25MGWCBV GE
Model REFRIGERATOR
Near Beachwood, OH 44122
Chris H.
Job Details:
07/20/2017
, Gasket has still not arrived, customer did not know what parts he was looking for so tech went to address, ill have to wait on gasket to install other parts as exsiting gasket will tear during removal of custom cool box, confirmed with gs ; schdld next appmnt for 7/27 THU
We serviced a
MDBH945AWS0 WHIRLPOOL
Model DISHWASHER
Near University Heights, OH 44118
Dan H
Job Details:
07/20/2017
Installed new door latch, op test good ; Job Cmpltd
We serviced a
KDFE104DSS0 KITCHENAID
Model DISHWASHER
Near Concord Township, OH 44077
Corina B
Job Details:
07/20/2017
Replaced the tracks. Was going to show cust how to clean the filter, but it will not break free from being covered in soap residue. Cust is using liquid detergent, gave them a soap sample. Advised cust to clean the d/w with dishwasher magic or vingear. To see if the filter breaks free, if not gave cust est to replace the sump and filter. ; Job Cmpltd
We serviced a
PTB1953GRW WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44104
Dan H
Job Details:
07/20/2017
Customer complaint that unit is not cooling, unit unplugged when tech arrived, both compartments at 79 degrees, plugged unit in, evaporator fan is running, compressor and condenser fan are running, unable to duplicate the problem, advised customer to let run and monitor and to call back if problem persists, but to leave unit running; Job Cmpltd
We serviced a
FFFH20F2QWD FRIGIDAIRE
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Chris H.
Job Details:
07/20/2017
Customer complaint that unit is not cooling, unit was unplugged when tech arrived, plugged unit in it never started, lights are on inside, do not have 120 thru cold control to defrost timer,unit needs a new cold control and now it needs a defrost timer as i opened it and the plastic gears flew everywhere, spoke with gs ordering parts ; ordrng 1 297318010 (timer) and 1 5304503436 (COLD CONTROL), schdld next appmnt for 7/26 WED
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details:
07/20/2017
Unit still making very small ice cubes. I.m. Now giving e5 error. Timed ice making. Tech sheet has no definition of the fault. Techline: chris. Ice maker was not cold enough to make ice for 3 hrs. Could have been from power outage. Ice maker cycled when tech was on the phone. The ice maker fill valve fired but did not deliver water. Line to ice maker is not frozen and able to pass water. Double valve has water going to it. Needs valve replaced. Sr#. 7719610543; ordrng 1 WPW10341329 (VALVE),
We serviced a
KUDS30IXWH6 KITCHENAID
Model DISHWASHER
Near North Royalton, OH 44133
Chad P.
Job Details:
07/20/2017
Found control panel not responding. Reset connections to control panel. Ran normal wash and drain. Op test ok
We serviced a
WMH53520CS7 WHIRLPOOL
Model MICROWAVE
Near Parma, OH 44134
Chad P.
Job Details:
07/20/2017
Replaced interlocks. Op test ok. ; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Perry, OH 44081
Jeff M
Job Details:
07/20/2017
The machine is not washing properly I found that the Cam nut has loosened and there is oil all over the belt guard needs a transmission an Cam kit ; ordrng 1 W10721967 (cam) and 1 W11035751 (TRANS.)
We serviced a
FFBD2406NB FRIGIDAIRE
Model DISHWASHER
Near Painesville, OH 44077
Jeff M
Job Details:
07/20/2017
Installed new part found that the sump gasket is completely stretched out so it will not stay on the sump assembly For proper install the unit needs a new gasket; ordrng 1 154246801 (gasket,sump)
We serviced a
WMH31017AS1 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Paul H.
Job Details:
07/20/2017
Replaced main control, not powering up, checked P2-4 to L-in on filter board, less than 1 ohm, checked P2-1 to N-in on filter board, less than 1ohm, checked P2-1:P2-4 for voltage while plugged in, 120 present, used breakout box to power up board, would not power up, ordering another board, at direction of GS I also checked hood lamp to ensure it is not shorted to ground, checks out fine, ordering board again; ordrng 1 WPW10498011 (cntrl-elec),
We serviced a
CVE4370B WHIRLPOOL
Model COOK TOP
Near Kirtland, OH 44094
Corina B
Job Details:
07/20/2017
Replaced the parts listed. The back small burner was damaged when shipped. Will need to order a new one. Called BB to order a new burner. Cust said they can install the part. Optest ok.
We serviced a
NED4655EW0 WHIRLPOOL
Model DRYER
Near Garfield Heights, OH 44125
Dan H
Job Details:
07/20/2017
Customer complaint that unit is not heating, found power supply missing 240vac across L1and L2, advised customer that they need an electrician to correct power supply, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WRT111SFDB02 WHIRLPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chris H.
Job Details:
07/20/2017
Maintenence man installed knob, unit is occupied unable to confirm or get pics; Job Cmpltd
We serviced a
WRT111SFDB02 WHIRLPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chris H.
Job Details:
07/20/2017
Customer complaint that unit is not cooling, found icemaker wires blocking the evap fan, corrected wires and ziptied so problem doesnt persist, op test good ; Job Cmpltd
We serviced a
WET4027EW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44113
Dan H
Job Details:
07/20/2017
Customer complaint that unit is shaking excessively, customer is not here to provide clothes to test unit, ran drain and spin, no excessive shaking noticed, ran normal wash cycle through agitation, no excessive shaking noticed, unable to duplicate the problem, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
MVWC415EW1 MAYTAG
Model WASHER
Near Lyndhurst, OH 44124
Corina B
Job Details:
07/20/2017
CC that hot water was not working. Ran a diag. Fault code F8E1 – NO FILL, LONG FILL. Cleared codes. Found the hot water valve was turned off. Ran a normal load filled with hot and cold water. Optest ok. ; Job Cmpltd
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Brooklyn, OH 44144
Chris H.
Job Details:
07/20/2017
Installed new inner basket and washplate, op test good; Job Cmpltd
We serviced a
WRF991BOOM01 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44077
Corina B
Job Details:
07/20/2017
CC that there is water leaking from the i/m. Special Project S15331 to order the main control and the adapter kit. Called GS to order parts. R/s per cust req.; ordrng 1 W10612142 (adapter) and 1 W10862400 (cntrl-elec), schdld next appmnt for 7/27 THU
We serviced a
MDB8751BWB WHIRLPOOL
Model DISHWASHER
Near Mentor, OH 44060
Chris H.
Job Details:
07/20/2017
Customer complaint that unit is not starting, found start/cancel button not responding, all buttons on top of ui are working, but front delay and start are not, connections are good, unit needs a new user interface, per fb ordering control and user interface; ordrng 1 6-919829 (panel-cntl) and 1 WPW10218831 (cntrl-elec), schdld next appmnt for 7/26 WED
Near WILOUGHBY HLS, OH 44094
Corina B
Job Details:
07/20/2017
NTW4516FW1 AMANA
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near North Madison, OH 44057
Corina B
Job Details:
07/20/2017
Replaced the main control and lid switch. Brought core back for return. Ran a calibration and auto test and a manual test for the lid switch. Optest ok. ; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Cleveland Heights, OH 44121
Chris H.
Job Details:
07/20/2017
Customer complaint that unit is leaking, confirmed, unit has a cracked hot water valve, replaced from ts, op test good; used 1 W11038711 (VALVE) from stock, Job Cmpltd
We serviced a
WTW4850XQ0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44103
Dan H
Job Details:
07/20/2017
Customer complaint that unit s not spinning out clothes, ran diagnostics found f7e5( shifter fault) error code, unit needs new shifter per tech sheet test for error code shown, installed new shifter, op test good ; Job Cmpltd
We serviced a
MVWC400XW0 WHIRLPOOL
Model WASHER
Near Cleveland Heights, OH 44118
Dan H
Job Details:
07/20/2017
Customer complaint of burning smell, Ran diagnostics found f7e1(basket speed fault) and f7e7 (motor unable to reach target rpm) error codes, found pulley had come loose and hit pulley shield, pulley, belt and shield are damaged, unit needs new pulley/cam kit, belt and shield, installed new pulley/cam kit, drive belt, and shield, op test good ; used 1 W10721967 (PULLEY), 1 WPW10006384 (BELT), and 1 WPW10427633 (SHIELD) from stock, Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near South Euclid, OH 44121
Dan H
Job Details:
07/20/2017
Customer complaint of frost build up in freezer section, found freezer section door not sealing on left side, pulled drawer out all the way to reset tracks, door is sealing now, op test good ; Job Cmpltd,
We serviced a
LAT9635AAM WHIRLPOOL
Model WASHER
Near Seven Hills, OH 44131
Chad P.
Job Details:
07/20/2017
Found timer only working on the delicates spin cycle. All other dead or intermittent. Needs timer replaced. ; ordrng 1 WP22001638 (TIMER)
We serviced a
WTW7040DW1 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Dan H
Job Details:
07/20/2017
, Customer complaint that unit does not spin, and has burning smell, ran diagnostics found f0e3(overloaded) error code, ran drain and spin cycle with 6 wet bath towels, cycle completed, towels are barely damp, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WRS571CIDM01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Chris H.
Job Details:
07/20/2017
Customer complaint that unit is jot dispensing ice, found ice bin not engaging, adjusted auger rod, op test good ; Job Cmpltd
We serviced a
KDTM504EPA1 KITCHENAID
Model DISHWASHER
Near Walton Hills, OH 44146
Chad P.
Job Details:
07/20/2017
Found a small amout of water resting in the bottom of the dishwasher. Hit cancel drain. Unit is able to drain. Added loop to drain line under the sink to prevent back flow. Ran 2x. Op test ok. ; Job Cmpltd,
We serviced a
ZCGP150LH GE
Model COMPACTOR
Near MENTOR ON THE, OH 44060
Jeff M
Job Details:
07/20/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
MEDB750YW0 MAYTAG
Model DRYER
Near MENTOR ON THE, OH 44060
Jeff M
Job Details:
07/20/2017
The unit was squeaking I found the idler pulley squeaking I replace the part with truck stock unit tested good; used 1 279640 (PULLEY-IDLER)
We serviced a
WEG745H0FS0 WHIRLPOOL
Model RANGE
Near Mentor, OH 44060
Jeff M
Job Details:
07/20/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
KUDI01ILBT1 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Jeff M
Job Details:
07/20/2017
The main control has failed one of the relays was stuck closed cause the inside to burn up needs a new CCU and ui customer will just buy new the price of the parts and the age and the machine is not worth it; ordrng 1 WP8531241 (UI) and 1 WP8564543 (CCU)
We serviced a
WRF535SWBM00 WHIRLPOOL
Model REFRIGERATOR
Near LaGrange, OH 44050
Paul H.
Job Details:
07/20/2017
FC door is not sealing, at bottom center there is a good deal of warpage, liner for door is bowing out and causing the issue, needs door replaced; ordrng 1 12977864SQ (dor-fip ss),
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Sheffield Lake, OH 44054
Paul H.
Job Details:
07/20/2017
Unit is cutting out mid cycle, unit is heating properly, cycles on and off, temps are correct and airflow to outside is good, adequate intake, issue is not due to overheating, appears that a contact in the timer is opening as it heats up and closing when it cools, ordering a timer; ordrng 1 WPW10185982 (timer)
We serviced a
GSE25ESHCSS GE
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details:
07/20/2017
Replaced condenser fan and motor, tested unit, normal operation, op test ok; Job Cmpltd,
We serviced a
CAE2743BQ0 WHIRLPOOL
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details:
07/20/2017
Replaced control and latch assembly, ran auto test, start button no longer sticking, latch operating properly, op test ok; Job Cmpltd,
