We serviced a
WTW4800BQ0 WHIRLPOOL
Model WASHER
Near Oberlin, OH 44074
Paul H.
Job Details: 07/19/2017
Ran diagnostics, f7e6 motor fault, f7e5 shifter fault, cleared and ran auto test, unit is definitely not shifting, replaced shifter from t/s, calibrated and tested, op test ok.; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
We serviced a
WRF5555SDFZ01 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 07/19/2017
Found cube jammed in ice maker. Removed. I.m. Cycled. Op test ok. ; Job Cmpltd,
We serviced a
WGG745S0FH00 WHIRLPOOL
Model RANGE
Near Parma, OH 44134
Chris H.
Job Details: 07/19/2017
Installed new valve, op test good; Job Cmpltd
We serviced a
LGHT1846QF0 FRIGIDAIRE
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 07/19/2017
Frost in FC, top center front, gasket is sealing fine all around, looks like insulation has failed in door itself, ordering door, another company glued the gasket in, ordering a new gasket as well; ordrng 1 240410208 (door-frzr) and 1 242193218 (GASKET)
We serviced a
WHD5090GW WHIRLPOOL
Model DRYER
Near Ashtabula Township, OH 44004
Jeff M
Job Details: 07/19/2017
The unit is displaying A F 01 I called Whirlpool Tech line spoke with Chris. I was having an issue trying to locate the part show that it was discontinued he gave me the proper part number. ; ordrng 1 W11095582 (CCU),
We serviced a
MSF22C2EXW00 MAYTAG
Model REFRIGERATOR
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/19/2017
The unit is not dispensing water or ice unfortunately the model and serial number that was provided does not match the number that is on the machine explain to customer she needs to talk to the warranty and straighten it out before we can perform any services
We serviced a
KFCP22EXMP4 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 07/19/2017
Installed parts listed. Charged unit. Op test ok. Cust requestsed that more pictures of racks be taken as hes not sure why they arnt being replaced. Advised to allow 24 hrs for normal coolig to resume.
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Willoughby, OH 44094
Corina B
Job Details: 07/19/2017
CC that the dryer is not drying. Found the vent is smashed, sent pic. Advised cust to replace the vent. Ran a cycle dryer is cycling properly. Optest ok.; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Parma Heights, OH 44130
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is not locking, unit was not installed when tech arrived, ran diagnostics found lid lock fault and stuck key, cleared codes, confirmed, replaced lid lock from ts, unit is plugged into an ungrounded outlet, instructed unit needs to plugged into a grounded outlet,op test good ; used 1 W10838613 (LATCH) from stock, Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Dan H
Job Details: 07/19/2017
Customer complaint that unit is not making ice, no water from dispenser, found no water coming from supply, found supply valve closed, opened supply valve, unit dispenses water and ice maker filled, op test good ; Job Cmpltd
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/19/2017
Customer complaint that unit made buzzing sound and then stopped, unable to run diagnostics, control will not respond, control recieving 120vac, unit needs new control, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer is moving and will contact us with new address; ordrng 1 W10914909 (CNTRL), schdld next appmnt for 7/26 WED
We serviced a
GFE28HMHEES GE
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRB322DMBB00 WHIRLPOOL
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 07/19/2017
The unit is leak at the condenser see the pictures plz c the pic i took also the front left wheel is completely shattered and the kick panel is broken; ordrng 1 WPW10143759 (DRYER) and 1 WPW10515762 (WHEEL) and 1 WPW10534162 (KICK PANNEL),
We serviced a
WMH31017FS WHIRLPOOL
Model MICROWAVE
Near Conneaut, OH 44030
Jeff M
Job Details: 07/19/2017
The fan has what sounds to be a pulsing noise very faint very slow. The unit is working fine the fan as pushing air just fine. Unit op tested good ; Job Cmpltd,
We serviced a
WTW6700TW1 WHIRLPOOL
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/19/2017
Installed pump and suspension. Op test ok. ; Job Cmpltd,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 07/19/2017
Replaced the evap fan kit. Found the evap fan not turning freely, unless you touched the blade. Replaced the fan from t/s. Optest ok; used 1 12002744 (EVAP MOTOR) from stock, Job Cmpltd
We serviced a
MDB4949SDZ MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chris H.
Job Details: 07/19/2017
Installed new panel, op test good; Job Cmpltd
We serviced a
JDB9000CWS2 JENNAIRE
Model DISHWASHER
Near Cleveland, OH 44139
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WTW4900BW0 WHIRLPOOL
Model WASHER
Near South Euclid, OH 44121
Dan H
Job Details: 07/19/2017
Customer complaint that unit was shaking while washing blankets and now will not advance to wash cycle, ran diagnostics, no error codes found, suspension is good, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
KDFE104DBL3 KITCHENAID
Model DISHWASHER
Near Solon, OH 44139
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
JFC2290VPY5 JENNAIRE
Model REFRIGERATOR
Near Beachwood, OH 44122
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRF535SMBM WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Mayfield Heights, OH 44124
Jeff M
Job Details: 07/19/2017
The unit was not washing. I found the drain hose on the floor. Ajusted the hose unit op tested good ; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bedford Heights, OH 44146
Gail V.
Job Details: 07/19/2017
Complaint that the unint will not shut down on a timed dry. Customer states they set it for 70min and the unit will reach 60mins and not go any further. Tested unit on a timed dry and checked the timer motor. Found timer motor running at 70mins and continued to watch. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semiĀ­rigid metal hose to prevent fire hazard. Watched timer knob for over 10mins and found not to move. Pulled timer and the timer motor to find red hot and the timer gear seized. Unit needs timer. Customer also needs to have a electrician out to repair outlet (see pic); ordrng 1 WPW10185992 (timer), schdld next appmnt for 7/25 TUE !,
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near North Ridgeville, OH 44035
Chad P.
Job Details: 07/19/2017
Visually inspected inside vent and blower housing, no large debris found, no indicators of fire inside unit, no damage to connections or terminals, visually inspected motor, no sign of fire damage, no damage to connections on motor. Checked for resistance at hi limit, thermal cutoff, and cycling thermostat, all good, checked resistance of element, good. Ran unit, no burning or smoke, op test ok, cust has flex vents, advising to use semi rigid asap
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 07/19/2017
Unit was siphoning from improper drain installation, explained to customer, tested, op test ok.; Job Cmpltd,
We serviced a
MFI2570FEZ02 MAYTAG
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 07/19/2017
Found water temps lower but still not to where cust would like. Control cover no longer hot. Called t.l. On hold for to long. Advised cust he will contact tomorrow and report back to them
We serviced a
WFG520S0FS0 WHIRLPOOL
Model RANGE
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 07/19/2017
CC that the lb burner is not working. Checked the connections, wires are connected. Found when the lb burner is turned on it does not spark. When another burner is turned on, all burners spark. Will need a harness switches. Called BB to order parts. ; ordrng 1 W10812380 (HARNESS SWITCHES), schdld next appmnt for 7/25 TUE
We serviced a
CTB1521ARW HOTPOINT
Model REFRIGERATOR
Near Lakewood, OH 44107
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is freezing items in the ff section, frz temp at 1 ff temp at 35 set on warmest setting, removed evap cover frost pattern is good, evap fan is running, unit needs a new thermostat, spoke with gs ordering part; ordrng 1 61005789 (control,temperature), schdld next appmnt for 7/25 TUE
We serviced a
41740412701 KENMORE
Model WASHER
Near North Madison, OH 44057
Corina B
Job Details: 07/19/2017
CC that the knob will not cycle and it hums. Started a perm press, normal heavy,normal, and short cycle. Each time it started to fill and started to wash. Checked the hot and cold water both working. Could not duplicate the problem. ; Job Cmpltd
We serviced a
LFHT2131QP0 FRIGIDAIRE
Model REFRIGERATOR
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/19/2017
Installed new shelves and handles, op test good ; Job Cmpltd
We serviced a
WRX735SDBM03 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44121
Dan H
Job Details: 07/19/2017
Customer complaint that replace filter light did not go off after filter replcement, showed customer reset filter option on user interface, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Cleveland, OH 44104
Robert A.
Job Details: 07/19/2017
Found temps good, frost build up in frz, per pointer W10916291Needs service kit; ordrng 1 W10916494 (SERVICE KIT), schdld next appmnt for 7/25
We serviced a
JENN-AIR HOOD DOWN DRAFT
Model JXD7036YS0
Near Solon, OH 44139
Tim G.
Job Details: 07/19/2017
, Removed cooktop and installed switch and control, op test good. Reinstalled cooktop and tested again, op test good.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Aurora, OH 44202
Tim G.
Job Details: 07/19/2017
Installed inlet valve, op test good. ; Job Cmpltd,
We serviced a
SF303PEPQ1 WHIRLPOOL
Model RANGE
Near Painesville Township, OH 44077
Corina B
Job Details: 07/19/2017
CC that the cooktop is not lighting. Turned cooktop on, spark on every ignitor would light after 10-15 sec. will need the gas valves. Called BB to order parts.; ordrng 2 6610243 (venturi,ft)s and 2 6610244 (venturi,rr)s, schdld next appmnt for 7/25 TUE
We serviced a
PSS26LSRESS GE
Model REFRIGERATOR
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 07/19/2017
Replaced the parts listed. Optest ok. ; Job Cmpltd
We serviced a
KFIV29PCMS02 KITCHENAID
Model REFRIGERATOR
Near Highland Heights, OH 44143
Chris H.
Job Details: 07/19/2017
Installed ff evap fan, steamed out ice build up, op test good ; Job Cmpltd
We serviced a
ED20PKXSW00 WHIRLPOOL
Model REFRIGERATOR
Near South Euclid, OH 44121
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is not cooling, unit is 30 years old and runs on r12, found compressor not running, actually found ancient start device from truck surplus, replaced, compressor started unit began to cool, op test good; Job Cmpltd
We serviced a
PLHS67EESB0 FRIGIDAIRE
Model REFRIGERATOR
Near Willoughby Hills, OH 44094
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is still not cooling, found condenser fan motor not running, unit needs a new condenser fan motor, spoke with gs ordering part ; ordrng 1 5303918774 (62.74), schdld next appmnt for 7/25 TUE
We serviced a
KDTE254ESS1 KITCHENAID
Model DISHWASHER
Near Lakewood, OH 44107
Chris H.
Job Details: 07/19/2017
Customer complaint that unit smells and that the racks roll out, leveled unit, found drain tube into garbage disposal lower then the disposal causing water to back into unit creating the smell, unit completed service cycle, unit needs a new upper rack manifold and feed tube as upper rack is not engaging as it should, spoke with gs ordering part ; ordrng 1 WPW10340542 (manifold) and 1 WPW10340745 (tube-feed), schdld next appmnt for 7/24 MON
We serviced a
WRX988SIBM01 WHIRLPOOL
Model REFRIGERATOR
Near WILOUGHBY HLS, OH 44092
Dan H
Job Details: 07/19/2017
Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees, freezer section temperature at 36 degrees, heard loud noise coming from freezer section evaporator fan, found freezer section evaporator frozen solid, unable to turn on defrost heater in service test mode, user interface says bimetal is open, bimetal is closed, found no power coming to bimetal, found no power being sent from control to defrost system, unplugged unit for a few minutes, plugged unit back in, control is still not sending power, unit needs new control, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; ordrng 1 W10807590 (CNTRL 265.64), schdld next appmnt for 7/26 WED
We serviced a
WFW72HEDW0 WHIRLPOOL
Model WASHER
Near Painesville Township, OH 44077
Dan H
Job Details: 07/19/2017
Customer complaint of f9e1 error code, found a chain trough filter basket and in drain pump, removed, unit drained, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
KFIS20XVWH4 WHIRLPOOL
Model REFRIGERATOR
Near MENTOR ON THE, OH 44060
Dan H
Job Details: 07/19/2017
Customer complaint that unit is leaking, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good, part is covered per Special Project S38253.; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
DG212 MAYTAG
Model DRYER
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/18/2017
The ignitor was open cust had the part. Installed new part unit op tested good
We serviced a
WTW7000DW1 WHIRLPOOL
Model WASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/18/2017
Found disp syhpen top not staying in place. Lid is deformed.
We serviced a
KITCHENAID RANGE
Model KEBC107KSS03
Near Burton, OH 44021
Robert A.
Job Details: 07/18/2017
Found outer door glass broken, requoted; ordrng 1 W10401225 (OUTER DOOR GLASS186.56), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/24 MON !,
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Avon Lake, OH 44012
Brian B
Job Details: 07/18/2017
CC of loud grinding noise. Ran a drain and spin. Gearcase bearings have failed . Checked lower components for water damage. None found. Will need new gearcase. Office to order part. Please ship part to 739 west martin st, amherst, 44001. Cust needs later appt if poss due to work schedule.; ordrng 1 W10811956 (GEARCASE), schdld next appmnt for 7/24 MON 3-5 [**],
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Lorain, OH 44055
Brian B
Job Details: 07/18/2017
No water into machine. Found arm for float out of position. Reassembled float. Ran diag test cycle. Optest ok. Customer did not receive counter brackets. Office to order. Customer can install. No return visit.; ordrng 2 WP8269145 (COUNTER BRKT)s,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Sheffield Lake, OH 44054
Brian B
Job Details: 07/18/2017
No response from control panel. Checked voltage at control. 20v. Found neutral wire in junctiob box was loose. Installed new wire nut. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4205DB1
Near Claridon Township, OH 44024
Robert A.
Job Details: 07/18/2017
Installed door switches, op test ok; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Aurora, OH 44202
Robert A.
Job Details: 07/18/2017
Found wiring burnt at molex plug in c/b, needs c/b, harness, ui, fuse Called safety team. Nichole. Said not cost effective to repair Wp to call custW10258275 fuseW10811156 panelWPW10298356 c/bWPW10413098 harness; Job Cmpltd,
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4205AAQ
Near Bainbridge, OH 44023
Robert A.
Job Details: 07/18/2017
, Installed mag, diode, tt motor, coupler, tested unit, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2776FEZ00
Near Atwater, OH 44201
Tim G.
Job Details: 07/18/2017
Spoke to customer over phone ordering part (dispenser door). Customer out of town next week spoke to LS forcing for thursday. Needs last appointment.; ordrng 1 WPW10577864 (door-ice), schdld next appmnt for 7/20 THU 2-5,
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958FEW00
Near Brimfield, OH 44240
Tim G.
Job Details: 07/18/2017
Installed new damper control, op teat good. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Maple Heights, OH 44137
Tim G.
Job Details: 07/18/2017
Complaint that the unit was not dispensing the detergent. Checked unit and had customer show tech how they were setting the unit. Customer started the unit by just pressing start and not changing the cycle knob (set for drain and spin). Tech instructed custlmer on use and care. Unit at good op. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AEQ
Near Walton Hills, OH 44146
Tim G.
Job Details: 07/18/2017
Complaint that the unit is very loud when dispensing water. Checked and found the vlave chattering/ vibrating very loud with the filter installed. Pulled filter and installed bypass and found no sound but very high pressure out of door. Went to outside faucet with the cold water runnig in the kitchen and found 70psi (way too high). Customer stated that they were without water for a day or two due to a water main break. Advised AB of situation who stated to advised customer that we can not return for the same issue again. Customer leaving bypass in. ; Job Cmpltd,
We serviced a
KSRX22FNBL WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 07/18/2017
I found the waterline that fills the icemaker is cracked and is leaking water out of the back of the fridge needs a new fill line customer will buy new ; ordrng 1 WP2256096 (FILL LINE)
We serviced a
RED4440VQ1 ROPER
Model DRYER
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 07/18/2017
The unit had a broken door switch
We serviced a
KDTE204DSS0 KITCHENAID
Model DISHWASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/18/2017
Replaced OWI, ran test, calibrated unit, op test ok; Job Cmpltd
We serviced a
WFW92HEFW0 WASHER
Model WHIRLPOOL
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/18/2017
Replaced smart dispenser, tested, op test ok; Job Cmpltd,
We serviced a
KRFC704FBS00 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 07/18/2017
Replaced IM door gasket and secured new filter housing; Job Cmpltd,
We serviced a
WRS586FIEE00 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44055
Paul H.
Job Details: 07/18/2017
Replaced FC door, adjusted level, replaced toe grille and rollers in crisper drawer; Job Cmpltd,
We serviced a
MFT2976AEM00 MAYTAG
Model REFRIGERATOR
Near Sheffield, OH 44054
Paul H.
Job Details: 07/18/2017
Replaced control and UI, thermistors and harness, installed new IM adapter, good seal, unit up and running, thermistor should correct RC defrost issue, op test ok; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Fairview Park, OH 44126
Chris H.
Job Details: 07/18/2017
Customer complaint that unit is not freezing correctly, states ice cream is too soft, frz temp at 3 ff temp at 40, removed evap cover, frost patterns ok, moved bi metal closer to evap, siliconed gaps in liner, op test good; Job Cmpltd
We serviced a
WFW9151YW00 WHIRLPOOL
Model WASHER
Near University Heights, OH 44118
Dan H
Job Details: 07/18/2017
Customer complaint that unit stops mid cycle and flashes error code, unit stopped and flashing f9e2(pump drive system error) error code when tech arrived, found loose connection to drain pump at control, reset connection, unit drained and continued cycle, op test good ; Job Cmpltd
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/18/2017
Found unit stored lf error code. Both water supplies check good. Hot and cold are correct. Cleared fault. Ran calibration and service test mode. No faults. Advised to run as normal. Advised on operations and settings. Op test ok. ; Job Cmpltd,
We serviced a
WMH53520CS2 WHIRLPOOL
Model MICROWAVE
Near Strongsville, OH 44136
Chad P.
Job Details: 07/18/2017
Found unit only giving out 60vac from control to high side. Ran diagnostics. Control will not operate diagnostics. Jummped trans. Unit still not heating. Found mag open. Needs control and mag replaced. ; ordrng 1 W10818686 (MAG) and 1 WPW10678766 (CONTROL), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS)
We serviced a
MDG6800AWW MAYTAG
Model DRYER
Near Solon, OH 44139
Chad P.
Job Details: 07/18/2017
Found unit will not respond to commands. Reset ribbon cable. Op test no good. Unit will not go into diagnostics. Display will only light up if door is opened and closed or if power is reset to unit. After a while control randomly beeped a few times. Tech was able to get sensor level button to respond one time. Unit shortly after started beeping randomly often. Control membrane is shorted. Needs console replaced.
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Orange, OH 44022
Chad P.
Job Details: 07/18/2017
Found door seal on freezer door not sealing. Cleared ice and conformed gasket. Op test ok. ; Job Cmpltd
We serviced a
KFCS22EVMS5 WHIRLPOOL
Model REFRIGERATOR
Near Beachwood, OH 44122
Dan H
Job Details: 07/18/2017
Customer complaint that water does not dispense after water filter change, remove water filter, installed bypass cap, good water flow through water system without filter, customers filter is clogged, customer needs new filter, unit is operating as designed, customer will purchase filter on their own
We serviced a
JES1750EB0 JENNAIRE
Model RANGE
Near North Royalton, OH 44133
Chad P.
Job Details: 07/18/2017
Found soft close did not come eith hinge. Need to order receiver. Afternoon for install appt please. ; ordrng 1 W10605411 (hinge-recv, SOFT CLOSE)
We serviced a
WTW7040DW0 WASHER
Model WHIRLPOOL
Near Parma, OH 44134
Chad P.
Job Details: 07/18/2017
Found harness to shifter and stator shorted. Wires directly into stator and shifter. Needs both replaced.
We serviced a
WFC340S0EW0 WHIRLPOOL
Model RANGE
Near Willoughby, OH 44095
Corina B
Job Details: 07/18/2017
Replaced the door latch. Optest ok.; Job Cmpltd
We serviced a
ED2GVEXVD01 WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Paul H.
Job Details: 07/18/2017
Found ice maker motor dead. Needs i.m. Replaced. Also water flow very slow. Removed filter no change. Water supply checks good. Needs housing replaced. ; ordrng 1 WPW10121138 (HOUSING) and 1 WPW10190965 (I.M.
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield, OH 44054
Alice M.
Job Details: 07/18/2017
CC of noise at startup, ran test 4 to observe, startup sound was normal, three phase compressor does have a little more of "a sound" to it at startup, but again, what was observed was normal, as for IM, partially frozen batch in mold at time of service, tested IM fan to see if that is source of IM noise, fan is good, IM is causing noise, ordering IM; ordrng 1 W10917790 (ICE MAKER)
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Grafton, OH 44044
Paul H.
Job Details: 07/18/2017
Customer had unit paused when we arrived, started unit, wash plate is definitely stripped, causing a rubbing sound, needs replaced, as unit began to spin, slipping occured again, hub needs replaced as well
We serviced a
WTW8500DW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44120
Dan H
Job Details: 07/18/2017
Customer complaint of f5 error code, ran diagnostics found f9e2( water ring detected, pump drive system problem) and f0e5(off balance) error code, unit passed tests for error codes shown, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Westlake, OH 44145
Brian B
Job Details: 07/18/2017
Found that a baked potato had caught on fire. Fire damage inside unit. Sent pics. Cust stated that the potatoes have not been cooking properly, sometimes hard and undercooked and sometimes overcooked. Also, she said condensation was building up inside door glass. Found open cavity tstat...Per BB, ok to order moisture sensor, control,TT, TT motor, coupling, cavity tstat, and TT ring.; ordrng 1 W10337248 (driver,turntable) and 1 W10476901 (thrmst-fix) and 1 W10531726 (tray-cook) and 1 W10642989 (TT MOTOR) and 1 W10833858 (SENSOR) and 1 W11100597 (CONTROL) and 1 WPW10679311 (TT RING), schdld next appmnt for 7/19 WED 12-
We serviced a
WEE730H0DS0 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44113
Dan H
Job Details: 07/18/2017
Installed new cooling fan, op test good ; Job Cmpltd
We serviced a
GSE25ESHCSS GE
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Chris H.
Job Details: 07/18/2017
Customer complaint that units mullion is very hot, found condenser fan motor not running, receiving power, replaced fan motor from truck surplus, op test good ; used 1 67003241 (CONDENSER FAN MOTOR ) from stock, Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near North Olmsted, OH 44070
Brian B
Job Details: 07/18/2017
Replaced i/m. Cycled and filled.. optest ok..; Job Cmpltd,
We serviced a
FGHC2331PFAA FRIGIDAIRE
Model REFRIGERATOR
Near Cleveland, OH 44121
Corina B
Job Details: 07/18/2017
CC that the FF is not cooling. Ff 43 ff 11 removed the evap cover, covered in frost. found the door gasket on the FF was coming off. Reattached the ff gasket and used vasoline around the seal. optest ok. ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model LSR6332KQ0
Near Willowick, OH 44095
Brian B
Job Details: 07/18/2017
CC water splashing out of washer. Took off case to make sure no leaks or broken/missing gaskets. Everything checked out ok. Washer was tilted very far back, leveled out washer. Advised customer whirlpool does not recommend using GFCI outlets to power washers.; Job Cmpltd,
We serviced a
MAYTAG DRYER ELE
Model MEDX655DW1
Near Westlake, OH 44145
Tim G.
Job Details: 07/18/2017
Complaint that the unit is not heating" tested unit on a high heat timed dry and found no heat. Checked power and found 240vac present. Found the high limit open on the element. Replaced high limit and thermal cutoff with kit, op test good. Tech advised customer to call vent cleaning company to have venting clean. ; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWQ00
Near Westlake, OH 44145
Brian B
Job Details: 07/18/2017
, Replaced filter housing. Tested water. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job compltd
We serviced a
AMANA REFRIGERATOR
Model ARB2557CSR
Near Solon, OH 44139
Robert A.
Job Details: 07/18/2017
Recovered refrigerant, replaced evap and drier, pulled 28"vac w/pump, watched, no change, charged 5oz r134a, unit cooling, op test ok
We serviced a
WDP340PAFB0 WHIRLPOOL
Model DISHWASHER
Near South Euclid, OH 44121
Corina B
Job Details: 07/18/2017
CC that its leaking. The drain pump was not connected to the motor. Found the drain pump and the motor clips are broken. Will need a new pump motor. Called BB to order parts. ; ordrng 1 W11025157 (PUMP MOTOR), schdld next appmnt for 7/24 MON
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSP0
Near Bay Village, OH 44140
Brian B
Job Details: 07/18/2017
Replaced panel. Ran test cycle. Cleaned gasket and adjusted feet so door closes evenly.. Optest ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Beachwood, OH 44122
Robert A.
Job Details: 07/18/2017
Installed pad set, good, Complaint, ice melting, ran diagnostics, found ice rm fan not running, removed, reset connections, tested again, has power, not running, needs ice fan; ordrng 1 W10281584 (ICE FAN), schdld next appmnt for 7/24 MON !,
We serviced a
WFG371LVS1 WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Chris H.
Job Details: 07/18/2017
Customer complaint that unit is not heating past 100 degrees, unit is a direct spark ignition system and is grounded properly, started unit on bake 350, ignitor clicked twice then ignited, temp sensor reading around 1100 ohms, let unit preheat, temp was a little lower then 350, calibrated unit,no issues discovered, unit is operating as designed ; Job Cmpltd
We serviced a
WRF560SEYB05 WHIRLPOOL
Model REFIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 07/18/2017
Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged unit in, evaporator fan is running, condenser fan and compressor are running, good frost pattern on evaporator, defrost heater is working, unit already has upgraded plastic evaporator thermistor installed, unable to duplicate the problem, unit is operating as designed, advised customer if problem persists to contact whirlpool and leave unit plugged in and running; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXB01
Near Franklin Township, OH 44240
Tim G.
Job Details: 07/18/2017
Installed evap and compressor. Pulled and held a 28"vac. Recharged unit with 5.0oz of 134a and found good frost pattern on the evap. Sealed unit and advised the customer to allow 12-24 hrs for complete cooling and ice production. Tech also repaired line to water valve due to crack. ; used 1 TJ80-56 (5/16" X 1/4" JOHN GUEST FITT) from stock, Job Cmpltd,
We serviced a
JGS9900CDB01 JENN-AIR
Model RANGE
Near Cleveland, OH 44102
Jessica Shreve
Job Details: 07/18/2017
, Customer complaint that oven is too cold, started bake for 350 degrees, burner did not light, unit needs new ignitor, installed new ignitor, op test good ; used 1 12400035 (IGNITOR) from stock, Job Cmpltd
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Grafton, OH 44044
Paul H.
Job Details: 07/18/2017
Ran diagnostics, no errors, ran auto test, no noise, visually inspected cam/belt/pulley area, no issues, had customer start a wash and observed, no unusual noises observed, op test ok.
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Eaton Township, OH 44044
Paul H.
Job Details: 07/18/2017
Replaced main control, ran diagnostics, ran auto test, op test ok; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Elyria, OH 44035
Jeff M
Job Details: 07/18/2017
Ran diagnostics, f5e2 lid lock, cleared, ran auto test, no issues. Noticed machine off balance, advised customer to use shims, also recommended changing drain screen on drain hose, as it is slow flowing. No issues found; Job Cmpltd
We serviced a
WMH31017AS1 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Paul H.
Job Details: 07/18/2017
Replaced main control board, no power, traced source back through cavity thermostat, power at wire harness to board, but no operation. Board recieved faulty, spoke with office, scheduling for Wed, ; ordrng 1 WPW10498011 (cntrl-elec), saved tck
We serviced a
KDTE104ESS KITCHENAID
Model DISHWASHER
Near Dorset, OH 44032
Jeff M
Job Details: 07/18/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRF560SMYW05 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 07/18/2017
The units door handle is chipped and the crisper drawer falls off the track it's new railings and the doorhandle; ordrng 1 W10830136 (HANDLE) and 1 WPW10468555 (L RAIL) and 1 WPW10468557 (CENTER RAIL),