We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Garrettsville, OH 44231
Brian M
Job Details: 11/16/2021
Installed corner filler OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ashtabula, OH 44004
Dan H
Job Details: 11/16/2021
"Customer complaint that power button does not work, confirmed, unit needs new user interface ; ordrng 1 W11561182 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ0
Near Willoughby, OH 44094
Jason N
Job Details: 11/16/2021
"Cc unit not draining completely Customer showed pop. Customer stated the unit will randomly leave clothing wet at end of cycle. Ran diagnostics, found code f7e1 for basket speed fault. Cleared code, ran auto test, all functions passed, no issues found. Re-calibrated basket sensing. Possible unit be overloaded or going offbalance due to uneven load. Unit is working as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near South Euclid, OH 44121
Jason N
Job Details: 11/16/2021
"Installed ice maker, cycled ice maker, ice maker indexed and filled mold with water. Installed condenser fan motor. Op test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 11/16/2021
Installed washplate. Ran auto test and calibration. Op test good.
We serviced a
GE RANGE DUEL FUEL
Model C2S980SEM3SS
Near Mentor, OH 44060
Jason N
Job Details: 11/16/2021
"Cc unit needs door hinges due to broken hingeFound right side door hinge spring broken. Unit does not need hinges, will need hinge springs. Will credit customer for hinge cost towards springs and labor cost. Springs not in stock at Marcone, office to contact customer with next service date. Retrieved hinges for return. ; ordrng 2 WB9K5 (Door spring)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36QHB00
Near Geneva, OH 44041
Jason N
Job Details: 11/16/2021
"Cc unit still leaking under underneathFound evaporator drip pan had fallen off left side of hanger, sitting at an angle, pan was not secured. Pushed drip pan back onto hanger and secured with front spring clip. Pan secured, op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brooklyn, OH 44144
Manny
Job Details: 11/16/2021
"Unit had no lights on and drain pump was running, clear drain cycle, place u it in diagnostics and found error code F1E1 for main control fault. Replaced main control using T/S W11170317. Took core for return ; used 1 W11170317 from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mentor, OH 44060
Brian M
Job Details: 11/15/2021
"Cc no water being dispensed Ran water test unit would periodically dispense for a quick second then stop Advised on control and UI replacement ; ordrng 1 WPW10624574 (cntrl-elec) and 1 W11330971 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 11/15/2021
"CC that the lower oven does not turn on. Confirmed. Found a stuck key or relay on the control. Will need a new control and membrane ; ordrng 1 W10878844 (Control) and 1 W10879583 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Mentor, OH 44060
Corina B
Job Details: 11/15/2021
"CC that the unit is not cooling and not making ice. Confirmed. Found the evaporator covered in frost and ice. Steamed out the evaporator. Will need a control, ui and harness. Office to reschedule. ; ordrng 1 W11545823 (Harness) and 1 W11196400 (Main control) and 1 W11518204 (Ui)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Huntsburg, OH 44046
Corina B
Job Details: 11/15/2021
"CC that the unit will run without anything in it, but when you put clothes in the washer is has a power failure. Checked outlet with the outlet tester, open ground. Found a correct outlet, used an extension cord started a load with clothes in,let run for 30 minutes, good. Started a cycle on the open ground. Let run stopped running after 10 minutes. Plugged it into the correct outlet started. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS08
Near Elyria, OH 44035
Gabriel P
Job Details: 11/15/2021
Found evaporator frozen with ice try forcing it to defrost I didnt here heater so I steam out ice until I heard heater coming on that is telling me heater and bi metal is good it will need control ordering ; ordrng 1 WPW10503278 (Control) and 1 WPW10175909 (Grilled)
We serviced a
WHIRLPOOL RANGE
Model JES9750AAS
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/15/2021
"Found error code F1-7 main brain disconnected ask me to check wires to main brain if they all good replace control confirm they good ordering control is discontinued cannot be fix,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Middlefield, OH 44062
Joe O
Job Details: 11/15/2021
"Cc: noise, leaving water at end of cycleFound error codes f0e5(off balance load) f7e6(motor fault) f0e2(over suds). Ran manual agitate and spin. Unit would not shift between spin and agitate. Unplugged and re plugged in unit started shifting. Found gear case and hub stripped. Needs gear case, hub, and controlCustomer does not want to repair at this time ; ordrng 1 W11454372 (Gear case) and 1 W10528947 (drive hub kit) and 1 W11124822 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Garfield Heights, OH 44125
Marie V
Job Details: 11/15/2021
"Replaced gearcase, ran calibration and auto test. Op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model MMV1175JZ00
Near Maple Heights, OH 44137
Marie V
Job Details: 11/15/2021
Cc that they replaced light and it will not shut down. Replaced control board. Op test okBrought new control for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW
Near Parma Heights, OH 44130
Marie V
Job Details: 11/15/2021
Cc that the temps on freezer goes up and down. Took temps 5* to 2* on freezer and 34* fresh food section. Check evap. Good frost pattern check compressor watts and amp. Good. Unit is working as designed. Advice cust to monitor unit. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44105
Marie V
Job Details: 11/15/2021
"Cc that the unit stopped at wash and it will not do anything. Ran diag F8E1 no fill long fill. Found cold water shut off. Corrected issue, ran auto test and calibration. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model PRD3630NP
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/15/2021
"Cc some burners not working Verify complaint found burner head with rust and convection fan is really loud, parts are discontinued. Unit can not be repaired parts are discontinued."
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Mentor, OH 44060
Jason N
Job Details: 11/15/2021
"Installed control board. Ran bake test to 350 degrees. Op test no good, unit not heating. Checked power in to unit, found terminal block and black L wire burnt. Replaced terminal block and wiring using truck stock wire harness kit. Reran bake test to 350 degrees. Good preheat and cycle. Op test good. ; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
We serviced a
GE DISHWASHER
Model PDT715SYN2FS
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/15/2021
"Cc unit water intake faultCustomer states unit will code H20 fault on display shortly after starting, also noticed water in basement right below where unit sits. Started wash cycle, water immediately leaking from underneath unit. Found motor ring seal has been chewed all the way around, causing water to leak when unit fills. Unit needs motor ring seal. Part is not in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WD08X27458 (Ring seal)"
We serviced a
MAYTAG DRYER
Model HDG18CM
Near Oberlin, OH 44074
David R
Job Details: 11/15/2021
"Cc unit not heating correctly, found link trap broken, missing. All items are getting caught and falling down in between. Had to look up unit online by serial number. Finding lint trap, door bull assembly is NLA, discontinued. Unit is about 25/30 years old. Customer paid SVC. ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wellington, OH 44090
David R
Job Details: 11/15/2021
"Customer said they didnt receive parts. Used actuator off t/s, one actuator was bad. Ran diagnostics and calibration. Good. Op test ok. ; used 2 WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Beachwood, OH 44122
Corina B
Job Details: 11/15/2021
Replaced the heater. Unit is cycling properly. Cleaned out the dryer. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/15/2021
Found 19 v going to unit it supposed to be 120 v ordering control call senior tech bj explain of diagnose he believes pump may cause control to go bad order both just incase ; ordrng 1 W11416363 (Pump) and 1 W11462459 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/15/2021
"Found drain hose on the floor correct issue ran a rinse and spin to show customer the results,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Garfield Heights, OH 44125
Jason N
Job Details: 11/15/2021
"Installed tub nuts. Ran wash cycle for 10 minutes, no leaks found. Op test good."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Willoughby, OH 44094
Joe O
Job Details: 11/15/2021
Installed water valve. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near LaGrange, OH 44050
David R
Job Details: 11/15/2021
"Replaced heater and fuse kit, tested. Heat is cycling. Good. Op test ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PFGA
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/15/2021
Replaced damper motor. Ran diagnostics damper fully functional opt test ok
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Gates Mills, OH 44040
Joe O
Job Details: 11/15/2021
Cc: left 2 burners not lighting properlyFound burner caps on wrong burners. Found left rear igniter sitting too low. Pulled up igniter. Replaced burner head and cap. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Amherst, OH 44001
Angel
Job Details: 11/15/2021
Cc that unit is not dispensing water properly. Confirmed has a slow stream of water took of back line and tried and had good pressure but the fitting they had for the line was a snap in fitting which was causing the slow stream tested with out it and unit started working as should will need new fitting or new main line installed. Unit working as designed. Opt test ok.
We serviced a
MAYTAG DRYER
Model Medb835dw4
Near Amherst, OH 44001
Angel
Job Details: 11/15/2021
Replaced heating element and wire kit. Tested unit and its heating as should. Opt test ok.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Fairview Park, OH 44126
Gabriel P
Job Details: 11/15/2021
"Found pans on drawer hitting ignitor and interfering it from lighting correct issue and advise customer to load it with less,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Broadview Heights, OH 44147
Corina B
Job Details: 11/15/2021
"CC that the unit is leaking from the ice maker. Confirmed. Cust has pictures of water drops around the front of the ice maker. Checked the valve, good. Cycled the ice maker, no leaks. Checked the heater with step 10, 120 volts. Will need a new heater. ; ordrng 1 WPW10553630 (Heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Lorain, OH 44053
Angel
Job Details: 11/15/2021
Cc that unit was not draining. Confirmed unit was not draining they had a new garbage disposal installed and never had the drain plug knock out. I knocked out the drain plug on the garbage disposal tested unit and started draining but the drain pump was rattling so i removed drain pump and had a piece plastic inside so i replaced with new drain pump tested unit draining and working as designed. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model MHWZ600TW01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/15/2021
"Cc unit gave f20 error Verified error f20 pressure sensor Ran test found pressure sensor functioning then all of sudden it kicks out Recommend pressure switch and Control ; ordrng 1 WPW10163980 (switch-wl) and 1 WPW10525358 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JES8850CAS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/15/2021
Installed control and elements Ran test bake and broil OP Test Ok
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC207KSS04
Near Solon, OH 44139
Brian M
Job Details: 11/15/2021
Installed temp sensors Ran test bake Unit seems to be more accurate on temps 346.2 upper and 351 lower when set to 350 ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE RANGE
Model 3627526191
Near Aurora, OH 44202
Brian M
Job Details: 11/15/2021
"Cc unit not baking properly Found valve opening way before igniter glows causing gas to flow then poofs ignites Spoke to BJ advised to replace valve igniter and thermostat Est only ; ordrng 1 WB20K8 (thermostat) and 1 WB19K13 (valve safety asm) and 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ0
Near Kent, OH 44240
Brian M
Job Details: 11/15/2021
Customer showed pop took pic Cc unit takes forever to heat up water Found unit to heat up 2 cups of water at 2min 40 sec This is normal Unit is only a 1000w microwave Unit is functioning properly
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Garfield Heights, OH 44125
Jason N
Job Details: 11/15/2021
"Cc unit making a squeaking noise Confirmed slight squeak noise when operating. Pulled unit apart, found right rear drum support roller dry, is not worn. Cleaned up and lubricated all rollers and idler pulley. Reassembled and retested. No abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44112
Jason N
Job Details: 11/15/2021
"Cc unit not coolingCustomer had unit unplugged. Plugged in unit, compressor running, let cycle for 15 minutes. No heat on condenser, checked frost pattern on evaporator. No frost pattern on evaporator. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Pepper Pike, OH 44124
Manny
Job Details: 11/15/2021
"Installed washer spacers on convect baffle. Ran bake and covert bake noise still there, call tech line at 1:26pm spoke to Anthony he asked if we had replaced the convection fan and if we install the spa we washers on the baffle, he recommended using one of the washer in the fan blade under the nut no noise at the moment he said if noise comes back order the fan blade.opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Pepper Pike, OH 44124
Manny
Job Details: 11/15/2021
Replaced spray arm ran diagnostics cycle opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/15/2021
"Found defective actuator replace,opt test ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS6
Near Strongsville, OH 44149
David R
Job Details: 11/15/2021
Replaced door. Found door switches bad. Replaced from t/s. Tested. Unit is heating probably. All functions are good. Op test ok.; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Broadview Heights, OH 44147
David R
Job Details: 11/15/2021
"Cc unit leaking from back. Valve is cracked, ordering new single valve ; ordrng 1 WPW10498990 (Single valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Lorain, OH 44053
Angel
Job Details: 11/15/2021
Cc that unit was mot preheating properly. I pulled out unit and checked for power and ohmed out the temperature probes which were good they tested 1083 also tested all heating elements and thermostats and good as well put everything back together and preheated unit to 350* on top oven and 350* on bottom oven and tested good temperatures were where they were supposed to also preheated bottom oven to 450* and passed as well unit is preheating and working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Independence, OH 44131
David R
Job Details: 11/15/2021
Replaced deli door handle. Good. Op test ok.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44110
Jason N
Job Details: 11/15/2021
"Cc unit controls and oven not working, Checked power into control board, good at 119v. Found burnt solder joint and trace on back of control board. Unit needs clock/control. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10556708 (Clock/control)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Highland Heights, OH 44143
Joe O
Job Details: 11/15/2021
"Cc: at the end of quick wash and delicate cycle unit not shutting offFound customer has fresh hold on, on both delicate and quick wash cycle. Advised customer on fresh hold. Unit functioning as designed. Op test ok"
We serviced a
KENMORE DRYER
Model 110.766561
Near Euclid, OH 44132
Joe O
Job Details: 11/15/2021
Cc: not workingFound unit receiving proper power. Found power not getting to start switch. Found harness shorted out to drum. Needs harnessHarness shows discontinued; ordrng 1 688290 (Harness(discontinued))
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorain, OH 44052
Angel
Job Details: 11/15/2021
Cc that unit was leaking by the bottom of the unit but now it stopped but wanted me to check it out anyways. Started a cycle to fill with water and found the unit was leaking from the hot water line in the inlet valve water would roll down back panel and on to the floor. Tightened line properly tested and no more leaks. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Independence, OH 44131
David R
Job Details: 11/15/2021
Replaced left door. Tested. Good. Op test ok.
We serviced a
GE DRYER
Model NONE
Near Wickliffe, OH 44092
Jason N
Job Details: 11/15/2021
"Cc unit timer knob pointer mark as rubbed off.Customer stated the pointer mark has rubbed off and cant tell which function timer is pointing to. No m/s tag on unit, however, able to match timer knob up with misc. truck stock part. Installed timer knob. Op test good. ; used 1 WE1M654 (Timer knob) from stock"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Westlake, OH 44145
Gabriel P
Job Details: 11/15/2021
"Spin basket is good check spring shock good,check underneath is good no oil leak ran calibration and auto test pass advise customer to monitor there might was a un even load unit working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Strongsville, OH 44136
David R
Job Details: 11/15/2021
Replaced FZ door. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Mogadore, OH 44260
Brian M
Job Details: 11/15/2021
Cc unit not making ice but bin is full of water Found icemaker fill tube frozen Found last installed water valve lines not seated in all the way possible a air leak causing water to flow into bin Replaced valve to be sure Ran test harvest OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Cleveland, OH 44120
Marie V
Job Details: 11/15/2021
"Cc that the unit is not making ice.confirmed, water was shut off. Cycled ice maker op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near North Ridgeville, OH 44039
David R
Job Details: 11/15/2021
"Cc unit basket not moving. F7E5 shifter fault, F3E2 inlet water, F0E4. Basket is not moving in spin, just washplate. Can here grinding noise. Nothing caught under agitator. Found bolt to rotor loose. Slider not engaging. Washplate is hard to get off. Ordering washplate, gearcase, slider, stator and clutch; ordrng 1 W10902814 (Wash plate) and 1 W11455453 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Aurora, OH 44202
Corina B
Job Details: 11/15/2021
Replaced the heater. Ran a calibration. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Aurora, OH 44202
Corina B
Job Details: 11/15/2021
Replaced the glass. Opt test ng. Found the bottom damaged after placing the door when removing the film. Took pictures. Never received the nameplate. Part is out of stock. Office to reschedule appointment ; ordrng 1 W11455430 (Glass door) and 1 W11178521 (Nameplate)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Ravenna, OH 44266
Brian M
Job Details: 11/15/2021
Cc unit not shiftIng Found actuator not in position Replaced actuator OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Avon, OH 44011
Marie V
Job Details: 11/15/2021
Took temps -3* and 35*. Replaced control board. Op test ok Brought core for return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Wickliffe, OH 44092
Jason N
Job Details: 11/15/2021
"Cc unit shelf not made right, left side door not closing rightCustomer stated the upper slide shelf is made wrong, has a gap between the 2 halves of glass when extended. Found no issue with shelf construction, showed picture to customer of same part online. Called wp techline to document, Joel, normal operation. Customer also stated the left ff door flipper has a hard time closing when right door is closed. Advised manufacturers recommend closing left side door first then right side. Unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Ashtabula, OH 44004
Brian M
Job Details: 11/15/2021
Installed thermostat Advised to let cool for 48 hours and to add bottles of water to test that things are freezing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2665XEM7
Near South Amherst, OH 44001
David R
Job Details: 11/15/2021
"Company is tax exempt, should be in system, if not get into contact with company. Took pic as well of tax exempt form. Cc unit icemaker not working. Tested, icemaker not cycling on its own. Also found icemaker fan blade not seated all the way on. Corrected. Replaced icemaker from t/s. Cycled and called for water. Good. Op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X20DW01
Near Mentor, OH 44060
Joe O
Job Details: 11/15/2021
Cc: ice build upFound standing water in bottom of freezer. Unit not plugged in upon arrival. Found drain tube is clear. Found bottom of door warped. Needs doorWill need approval from lowes; ordrng 1 W10746789 (dor-fmd)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Painesville, OH 44077
Joe O
Job Details: 11/15/2021
"Cc: not making iceFound temps at 39 in ff section and 4 in freezer. Found ice maker error code e2(motor lost position). Found ice maker not cycling. Ice maker is receiving proper power. Spoke with BJ, stated it could have needed control as well. Stated ice maker could have caused issues with control or bad control caused issue with ice maker. BJ stated to replace ice maker at no cost to customer. Needs ice maker.; ordrng 1 WPW10764668 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Joe O
Job Details: 11/15/2021
"Recovered refrigerant, installed compressor and evaporator. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Willowick, OH 44095
Jason N
Job Details: 11/15/2021
"Cc unit not draining all the way, making a grinding noiseRan cancel drain, confirmed drain pump making a metallic grinding noise. Pulled drain pump, found pieces of chopper blade around impeller. Unit needs drain pump. Replaced using misc. truck stock part. Ran wash test then cancel drain, unit completes drain out. Op test good. ; used 1 W11497943 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Westlake, OH 44145
Gabriel P
Job Details: 11/15/2021
Found unit lights flickering and user making noise rings nonstop and also not cooling call whirlpool tech line spoke to jowell we did all test pass when we got to user interface found loose connections fan turn on everything start to work he advise customer to monitor
We serviced a
KENMORE DRYER
Model 11084836201
Near Westlake, OH 44145
Gabriel P
Job Details: 11/15/2021
"Customer complaint of no heat check heating element for continuity shows open will need heater element give estimate customer will; ordrng 1 WP3387747 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 11/15/2021
Replaced main control and heater replaced burned wire and terminal from heater.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Avon, OH 44011
Angel
Job Details: 11/15/2021
Complaint that unit was dented. Confirmed unit is dented on the bottom left hand corner. Will need new tub. Ordering tub. Office to reschedule part out of stock.; ordrng 1 W11409865 (Tub assembly)
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Solon, OH 44139
Corina B
Job Details: 11/15/2021
"CC that there is a noise in an agitate. Started a cycle with clothes, let run for 30 minutes. Ran a spin cycle with the clothes. No unusual noises. Opt test ok advised cust to take a video of noise."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Lakewood, OH 44107
Manny
Job Details: 11/15/2021
"Cc freezer is frosting over also stated that mom mightve left the door open overnight , found ice buildup on left rail and on the back of the drawer preventing the door from closing all the way, steamed freezer, door closing all the way, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Garfield Heights, OH 44125
Marie V
Job Details: 11/12/2021
"Cc that the ice dispenser does not work. Confirmed, when you press pad no noise, found loose connector at the switch, corrected issue. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Willoughby Hills, OH 44092
Joe O
Job Details: 11/12/2021
"Cc: not drainingFound error code f9e1(long drain). Ran manual drain. Unit draining. Ran diagnostics test cycle. Pressure hose not kinked, plugged or leaking. Advised customer on detergent usage. Ran quick wash cycle. Canceled cycle, found pump cutting in and out. Needs harness, and drain pumpHarness out of stock. Office to reschedule; ordrng 1 W11396717 (Drain pump) and 1 W11568984 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Painesville, OH 44077
Jason N
Job Details: 11/12/2021
"Cc unit oven not workingRan bake test, ignitor glowing but faintly, ignitor is weak. Replaced ignitor using truck stock part, first one was broken, used 2nd truck stock ignitor. Reran bake test, good flame and preheat. Op test good. ; used 2 12400035 (IGNITER) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near Chagrin Falls, OH 44022
Jason N
Job Details: 11/12/2021
"Cc unit temperatures are not correct, may need calibrated.Ran bake test to 350 degrees on both upper and lower ovens, let preheat and cycle. Recorded temperature, upper reading 375-380 degrees, lower reading 325-330 degrees. Upper oven was already set to +30 degrees, reduced to +10 degrees. Set lower oven to +20 degrees. Reran bake test and let cycle. Recorded temps, upper oven reading 360-365 degrees, lower oven reading 370-380 degrees. Reduced lower oven to +10 calibration. Both upper and lower ovens cycling 355-365 degrees. Within factory tolerance. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Oberlin, OH 44074
David R
Job Details: 11/12/2021
"Cc unit not washing. Ran diagnostics, in spin can here agitator zooming but not spinning. Found hub stripped. Replaced from t/s. Removed all coins and debris from under agitator. Ran diagnostics and calibration. Good. Op test ok. ; used 1 W10528947 (HUB) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Strongsville, OH 44149
David R
Job Details: 11/12/2021
"Replaced deli control and drawer, harness, motor evap. Steamed leftover ice off evap. Reset temps. Give 24 hrs to cool to proper temps and 24-48 for full bin of ice."
We serviced a
MAYTAG WASHER
Model MVWB800VQ0
Near Painesville, OH 44077
Corina B
Job Details: 11/12/2021
Found the hose to the recirculating pump off. Reattached the hose. Started a quick cycle. No leaks. Took pictures of what was damaged from the customers phone. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mantua, OH 44255
Corina B
Job Details: 11/12/2021
Replaced the control. Brought the core back for return. Ran a calibration. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY3
Near Richmond Heights, OH 44143
Joe O
Job Details: 11/12/2021
"Cc: rack slides not closing even, loose tab on adjusterCustomer stated they got door to close, something was stuck in upper rack. Stated the slides do not slide back even, and tab loose on adjuster. Found slides are closing as normal. Advised the door will push the rest of the way. Adjuster tab is still holding. Unit functioning as designed. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model ART318FFDW06
Near Cleveland, OH 44111
Angel
Job Details: 11/12/2021
"Cc that unit is not cooling. Verified temperatures and freezer was at 78* and ff section at 76*. Compressor is over heating running at 9.00amps will need compressor, evaporator, uv drier. Do not order parts.; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evaporator) and 1 WPW10143759 (Uv drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near North Ridgeville, OH 44039
Angel
Job Details: 11/12/2021
Cc that unit is leaking water out the front of the ice maker face plate and dripping on the ice box door as well. Removed all of the top panels and ice maker verified and everything looked good still replaced ice maker and valve did a harvest and fill test and found no leaks explained to customer to make sure that the door is closed properly because of the seal on the icebox for the ice maker it could get warm air through and cause the moisture but unit filled and was working as should. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/12/2021
"Replace burner,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Maple Heights, OH 44137
Marie V
Job Details: 11/12/2021
Cc that the unit keeps having frost on freezer. Found a gap on liner . Added silicone to seal the gap and a washer on the door because it was too low. Unit had gap on fresh food section as well. Filled up. Op test ok
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Solon, OH 44139
Jason N
Job Details: 11/12/2021
"Installed inlet water valve. Ran auto test cycle. All functions passed, op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Solon, OH 44139
Jason N
Job Details: 11/12/2021
"Cc unit not washing, wont start cycleCustomer stated unit leaked from door, bubbles and water. Unit then stopped cycling and started beeping, could not reset. Ran diagnostics, found code f8e4 for overflow. Started wash cycle, found excessive sudsing occurring in unit. Sprinkled some salt into tub water, let cycle for several minutes. Ran a few more wash cycles to flush system. Suds almost completely dissipated. Advised customer about detergent usage and to ensure they are loading unit with enough dishes, as well as limiting any pre washing they are doing. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44128
Marie V
Job Details: 11/12/2021
"Cc that the unit is shaking a lot when spinning. Confirmed. Found weld on basket is wrong it was welded not straight. When spin drum by hand it goes all over, put unit into a spin, it was shaking a lot. Took agitator off. Put it back together cust refuses repair, will return unit to store. ; ordrng 1 W10554251 (Basket) and 1 WP389140 (Block basket drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Cleveland, OH 44128
Marie V
Job Details: 11/12/2021
"Cc that the ice maker does not aligned , confirmed , ice maker harness is not correct. Tried to find correct part, BJ will find part and then office will contact cust. ; saved tckt"
We serviced a
GE REFRIGERATOR
Model PSF26MGWACC
Near North Ridgeville, OH 44039
Angel
Job Details: 11/12/2021
Cc that unit was leaking in front of freezer door. Verified and found floor on freezer frozen with ice. Found that drain tube was clogged up cleared out ice and drain tube reinstalled everything. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB00
Near Cleveland, OH 44119
Joe O
Job Details: 11/12/2021
"Installed water valve. Tested, op test ok"
We serviced a
AMANA REFRIGERATOR
Model ABB1922FEW
Near Mayfield Heights, OH 44124
Joe O
Job Details: 11/12/2021
"Cc: not cooling ff sectionFound temps in ff section at 67 degrees, freezer at -2 degrees. Found evap completely frosted over. Entered manual defrost. Found unit is defrosting. Needs control and evap cleared. Replaced control. Defrosted evap. Advised to allow 24 hrs for temps to adjust. Op test ok ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS03
Near Strongsville, OH 44149
David R
Job Details: 11/12/2021
Found wires loose on control and burnt harness on TCO thermostat behind filter board. Replaced harness. Tested. Microwave is good and oven is good, tested at 350*. Good. Op test ok."