Service History 118 - Fred's Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Aurora, OH 44202

Brian M

Job Details: 04/07/2023

Installed gasket and switch OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/07/2023

Cc no cool Unit not defrosting Defrost sensor stuck open will not close ; ordrng 1 Heater (W11650661)

We serviced a

WHIRLPOOL WALL OVEN

Model GSC309PVS02

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/07/2023

Installed bulbs and latch OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/07/2023

Screw got over torqued and snapped Replaced using screw kit OP Test Ok

We serviced a

JENN-AIR RANGE

Model JDS1750EB1

Near Moreland Hills, OH 44022

Brian M

Job Details: 04/07/2023

Installed control Ran test bake OP Test Ok ; ordrng 1 SHIPPING (SHIPPING LOGISTICS*)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Moreland Hills, OH 44022

Brian M

Job Details: 04/07/2023

"Cc unit not functioning Found ui getting power but not making selections Disconnected ui no drain pump Suspect bad control and ui ; ordrng 1 W11368631 (Control) and 1 W10803367 (panel-cntl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Newbury, OH 44065

Brian M

Job Details: 04/07/2023

Installed valve Ran auto test OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Painesville, OH 44077

Dan H

Job Details: 04/07/2023

"Installed new drain pump and control, op test good"

We serviced a

KENMORE DRYER

Model 110.670326

Near Painesville, OH 44077

Dan H

Job Details: 04/07/2023

"Customer complaint that unit was squealing and now is not working at all found idler pulley broken, installed new pulley and rollers, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG WASHER

Model LAT3600AAE

Near Mentor, OH 44060

Dan H

Job Details: 04/07/2023

"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began agitating, advanced to spin, unit drained and spun, repeated, no leaks found, unable to duplicate the problem , unit is operating as designed"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HZ08

Near Chardon, OH 44024

Dan H

Job Details: 04/07/2023

"Installed new control and bulb, op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Chardon, OH 44024

Dan H

Job Details: 04/07/2023

"Customer complaint that unit is not spraying, confirmed, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly, customer does not want repair at this time; ordrng 1 W10805015 (Sump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID ICEMAKER

Model KUID308HPS00

Near Chesterland, OH 44026

Jason N

Job Details: 04/06/2023

"Cc unit stopped running/making iceRan diagnostics functions tests, found compressor is not starting. Checked power into start relay, good at 121v. Found no power out from overload portion of start device. Used another start device to check compressor. Compressor started up ok. Unit will need compressor start device/overload replaced. ; ordrng 1 W10783194 (Overload) and 1 WP2217224 (Start dev)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Amherst, OH 44001

David R

Job Details: 04/06/2023

Cc unit not draining and E4 error. Found customer redoing kitchen. New garbage disposal. Drain port not knocked out. Corrected. Cleared water in flood switch area. Good. Running and draining properly. Op Test Ok.;

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Ravenna, OH 44266

Corina B

Job Details: 04/06/2023

Replaced the bake element. Heated the oven to 325*. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Ravenna, OH 44266

Corina B

Job Details: 04/06/2023

"CC that the washer stopped working after a power outage. Confirmed. The control does not turn off or start. Will need a main control and ui. Cust is calling whirlpool ; ordrng 1 W11561182 (Ui) and 1 W11481108 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Solon, OH 44139

Jason N

Job Details: 04/06/2023

"Cc unit spray arm is broken, not washing dishes properly.Checked spray arms, did not find anything abnormal. Replaced both spray arms using customer supplied pre Id part. Op test good."

We serviced a

GE WASHER

Model GFW650SPN0SN

Near Perry, OH 44081

Dan H

Job Details: 04/06/2023

"Installed new valve, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Ravenna, OH 44266

Corina B

Job Details: 04/06/2023

"CC that the unit would not finish. Ran diag F0e3 overload, f7e8 Motor Drive Module Over temp. Advised cust half a basket is a full load. Started a manual spin and agitate, working as designed. Started a rinse and spin with towels. Finished a cycle. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chardon, OH 44024

Joe O

Job Details: 04/06/2023

"Cc: not running through cycleFound unit just humming when starting cycle. Needs capacitor. Replaced capacitor. Ran auto test and calibration. Op test ok ; used 1 W11395618 (CAPACITOR), from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Independence, OH 44131

Manny

Job Details: 04/06/2023

"Cc unit has no power, verified and unit has no power on console but good voltage at terminal block, took panel off and found p4 connector not all the way in control, secured connector and unit came on, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Maple Heights, OH 44137

David R

Job Details: 04/06/2023

"Cc this is their second fridge delivered. Damaged and scratched. Doors are scratched, dent on Left Side (could not get a good picture). Doors will need to be ordered and replaced. Customer said unit delivered yesterday and is going to call Lowes today to get an exchange. Putting in order for both doors. ; ordrng 1 W11178521 (Badge) and 1 LW10803941 (Stainless FF door) and 1 LW10803965 (Stainless FZ door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569YEM0

Near Cleveland, OH 44113

David R

Job Details: 04/06/2023

Replaced main control and programmed. Good. Unit started to cool. Unit is good. Op Test Ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Strongsville, OH 44149

Gabriel P

Job Details: 04/06/2023

"Customer was overloading unit cause gearcase to leak oil and other parts to fail gave estimate customer will not fix ; ordrng 1 W11026785 (Motor) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Lakewood, OH 44107

Marie V

Job Details: 04/06/2023

"Replaced pump, tested for leaks, no leaks. Rand iag deleted error codes and pass all test. Op test pkAdvice cust to run hot water at the sink before staring unit, op test ok"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Shaker Heights, OH 44120

David R

Job Details: 04/06/2023

"Replaced drain pump assembly. Ran diagnostics, good. All test, components working correctly and draining. Good. Op Test Ok."

We serviced a

WHIRLPOOL DRYER

Model GGW9250PL2

Near Mogadore, OH 44260

Corina B

Job Details: 04/06/2023

CC that the unit is not heating. Confirmed. Found the thermal fuse is open. Replaced the fuse from t/s. Will replace the dryer repair kit when return for washer; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML55011HW2

Near Cleveland, OH 44120

Gabriel P

Job Details: 04/06/2023

Interlock switches were push back correct issue opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Parma, OH 44129

Gabriel P

Job Details: 04/06/2023

"Reset icemaker and it work advise customer to monitor if it continues not to make ice it will need icemaker gave them and estimated ; ordrng 1 W11284458 (Icemaker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

FRIGIDAIRE OTR MICROWAVE

Model FGMV174KFB

Near Brecksville, OH 44141

Gabriel P

Job Details: 04/06/2023

Unit working customer did not know how to use buttons

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Shaker Heights, OH 44120

David R

Job Details: 04/06/2023

Replaced filter housing. Tested. Good. No leaks. Op Test Ok.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near Avon, OH 44011

Angel

Job Details: 04/06/2023

"Cc that middle rack was falling off. Confirmed cc, found one of the wheels on the adjuster on right hand side broken had an adjuster in truck from surplus replaced it opt test good.; used 1 W11614120 (Adjuster) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW02

Near Brooklyn, OH 44144

Angel

Job Details: 04/06/2023

Replaced filter housing tested by dispensing water opt test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Lakewood, OH 44107

Angel

Job Details: 04/06/2023

"Cc that unit keeps leaking inside the ff section through the vent. Confirmed cc, theres water dripping through vent got to the freezer and removed evap cover and found drain tube was frozen up. Steamed out drain tube and made that the drain tube on back was clean and properly installed opt test good."

We serviced a

WHIRLPOOL WASHER

Model GHW9400PL4

Near Mogadore, OH 44260

Corina B

Job Details: 04/06/2023

CC that the unit leaks. Confirmed. Found the inner drain hose leaking. Will need a new drain hose. ; ordrng 1 WPW10003250 (Drain hose)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Westlake, OH 44145

Marie V

Job Details: 04/06/2023

"Unistall unit to be able to replace pump motor. Tested unit, no leaks. Motor runs good. Advice cust to run hot water before staring unit, will help wash dished better and avoid stains on plates and cups. Op test ok"

We serviced a

GE RANGE GAS

Model JGBP90MEB1BC

Near Westlake, OH 44145

Marie V

Job Details: 04/06/2023

"Cc that the oven does not workns . Confirmed, found ignitor weak. Will need new . Cust will continue. ; ordrng 1 WB2X9154 (Ignitor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

SAMSUNG DRYER

Model DV40J3000EWA2

Near Bedford, OH 44146

Jason N

Job Details: 04/06/2023

"Cc unit controls not working after moving unit into home Found when unit powers on, unit chimes 4 times and 80 min light blinks. Per techsheet, this is a power issue. Pulled unit out from and venting sparked on pipes behind unit. Turned breaker off to unit. Checked power cord connection to unit, properly hooked up. Turned breaker back on checked voltage from receptacle. Found L and N reversed. Advised customer they will need an electrician to correct receptacle wiring."

We serviced a

WHIRLPOOL WASHER

Model WTW6700TU2

Near Bedford Heights, OH 44146

Jason N

Job Details: 04/06/2023

Installed control ran auto test cycle and manual spin tests. All functions passed. Op test good.

We serviced a

AMANA RANGE

Model AGR5715QDW

Near Painesville, OH 44077

Dan H

Job Details: 04/06/2023

"Installed new igniter, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bedford, OH 44146

Jason N

Job Details: 04/06/2023

"Cc unit not drainingRan diagnostics, found code f9e1 for long drain. Ran manual drain pump test, no activation. Checked under unit, found broken blue wire to drain pump. Repaired wire and ran manual drain out. Unit drained out. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Kent, OH 44240

Corina B

Job Details: 04/06/2023

"Cust showed pop, sent pic. CC that the unit has water going into the ff section. Removed the evap cover, found ice blocking the drain hole, cleared the ice out. Water draining in the drain pan. Opt test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Painesville, OH 44077

Dan H

Job Details: 04/06/2023

"Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees, freezer section temperature at 70 degrees, evaporator fan is running, compressor and condenser fan are running, system has a leak, unit needs new fresh food section evaporator and filter drier, parts and labor covered per extended warranty ; ordrng 1 WPW10143759 (Drier) and 1 WPW10643261 (Ff evap)"

We serviced a

KITCHENAID COOKTOP GAS

Model KCGS350ESS00

Near Mentor, OH 44060

Dan H

Job Details: 04/06/2023

"Installed new burner valve, op test good"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Kirtland, OH 44094

Dan H

Job Details: 04/06/2023

"Customer complaint of scraping noise, confirmed, found crack in blower wheel, installed new blower wheel, op test good"

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZB2

Near Waite Hill, OH 44094

Dan H

Job Details: 04/06/2023

"Customer complaint that unit is making noise, confirmed, noise is coming from reservoir pump, unit needs new pump ; ordrng 1 W11542868 (Pump)"

We serviced a

JENN-AIR DBL WALL OVEN

Model JMW3430DS03

Near Beachwood, OH 44122

Jason N

Job Details: 04/06/2023

Cc unit fault f2e1 and continually makes a tone Verified f2e1 for stuck/shorted key. Replaced console using customer supplied pre Id part. Programmed console to correct model. Functionality tests good. Op test good.

We serviced a

MAYTAG RANGE

Model MGR7662WS2

Near Mentor, OH 44060

Dan H

Job Details: 04/06/2023

"Customer complaint that door opens too far, confirmed, found hinges bent, unit needs new hinges; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Painesville, OH 44077

Dan H

Job Details: 04/06/2023

"Installed new deli harness, op test good"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGUS2642LE0

Near Streetsboro, OH 44241

Corina B

Job Details: 04/06/2023

"CC that the unit is not making ice. No ice in the bin. Cycled the ice maker, filled. Advised cust to monitor the ice maker. Working as designed. ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 04/06/2023

"Replace damper,opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Cleveland, OH 44128

David R

Job Details: 04/06/2023

"Cc oven not heating. Ignitor not drawing enough amps. Replaced from t/s. Tested at 350, good and cycling. Op Test Ok ; used 1 12400035 (IGNITER) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KODC304ESS01

Near Pepper Pike, OH 44124

Jason N

Job Details: 04/06/2023

"Cc while running self clean, unit made excessive foul smelling smokeRan self clean quick cycle for 30 minutes and observed. Nothing abnormal, unit self clean cycle working as designed. Advised customer that excessive soils/grease on the interior of the unit will cause smoke if attempting to run a self clean without first wiping away the excess. Op test good."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brecksville, OH 44141

David R

Job Details: 04/06/2023

"Cc unit not doing anything and constant drain. Plugged unit in, constant draining. Unit in drain lock out mode, let customer know if happens, hold cancel button 5-10 secs to cancel that out. Ran diagnostics, no error codes. Ran test mode. Good. All components working. Op Test Ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Brecksville, OH 44141

David R

Job Details: 04/06/2023

Replaced main control and FZ thermistor. Customer putting in ice bin themselves. Good. Op Test Ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Solon, OH 44139

Corina B

Job Details: 04/06/2023

CC that the washer is not working. Confirmed. The start need to be pressed twice to start a cycle unless the dial is moved then only once. Opt test ok.

We serviced a

KITCHENAID COOKTOP GAS

Model KCGS550ESS01

Near Westlake, OH 44145

Marie V

Job Details: 04/06/2023

"Cc that theres a leak of gas on the unit. I can smell the gas whenopened cabinets. Removed unit and verify all burners and connections all good. Founda leak at the main line, try to adjust but is not moving. But buttom connection of the gas line moves when i try to adjust. Advice cust to call a Professional plumber that can fix that. Op test okCalled whirlpool safety."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Conneaut, OH 44030

Dan H

Job Details: 04/06/2023

"Customer complaint that unit is barely filling but fills all the way up and is not spinning, ran diagnostics found f8e1(long/no fill) error code, cold water is barely entering unit, good flow from supply, installed new valve, op test good ; used 1 W11210459 (VALVE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704LPA0

Near Chagrin Falls, OH 44022

Corina B

Job Details: 04/06/2023

"CC that the unit is not working. Confirmed. Checked the power at the terminal block, good. The lights inside the dishwasher are flickering and the control is not responding. Will need a new control and harness, track and clips. Office to reschedule appointment; ordrng 1 W11506010 (Control) and 1 WPW10637074 (Screws/clips) and 1 W11333342 (Harness) and 1 W11047813 (Track) and 1 W11047815 (Track right)"

We serviced a

MAYTAG WASHER

Model MHW8630HW0

Near Columbia Station, OH 44028

David R

Job Details: 04/06/2023

"Cc unit was not spinning. Replaced main control. Ran diagnostics, good. All components working. Ran a normal cycle and Drain/Spin, good. Working correctly. Op Test Ok"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near South Amherst, OH 44001

Gabriel P

Job Details: 04/06/2023

Customer did not know how to started unit working as design

We serviced a

GE REFRIGERATOR

Model DFE28JSHCSS

Near Avon, OH 44011

Marie V

Job Details: 04/06/2023

Replaced thermistor and control. Heater was not broken. Will bring for return. Also cleared drain tube that was clogged up. Set to recommended temps. Advice cust to allow 24 hours for fresh food section to get to correct temp. Op test okAlso heater box was never opened. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Highland Heights, OH 44143

Jason N

Job Details: 04/06/2023

"Cc unit not dispensing ice Found ice maker is not making ice. Ran diagnostics, found ice maker faulted for e2, motor lost position. Ice maker will need replaced. Part not showing in stock from Marcone, office to contact customer with next scheduled service date. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Chardon, OH 44024

Corina B

Job Details: 04/06/2023

"CC that the drain pump stays on, pressure hose was blocked. Confirmed. F3e1 WATER LEVEL SYSTEM ERROR f9e1 long drain. Cleared the codes. Started a short cycle, filled and drain. Advised cust to monitor. If it happens again will need the drain pump and switch. ; ordrng 1 WPW10605427 (Drain pump) and 1 WPW10448876 (Pressure switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wickliffe, OH 44092

Joe O

Job Details: 04/06/2023

"Cc: not coolingFound temps in ff at 55 degrees, freezer at 30 degrees. Found evap frosted over. Ohmed out thermistors and heating circuit from control. 125 ohms on heater. Thermistor check in range. Evap thermistor reading 63k ohms. Spoke with BJ, tested voltages. Found heater is on. Only pulling 125 watts. Stated to replace evap thermistor and ui. Needs ui and evap thermistor; ordrng 1 W11518204 (Ui) and 1 WPW10384183 (thermistor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Seven Hills, OH 44131

Manny

Job Details: 04/06/2023

"Cc unit has not power verified and no power and no status LED on control check outlet and good voltage, replaced control status LED blinking but not power on UI, replaced UI unit came on, ran test cycle opt test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Willoughby, OH 44094

Joe O

Job Details: 04/06/2023

Installed ic3 maker. Cycled. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS0

Near Willoughby, OH 44094

Joe O

Job Details: 04/06/2023

Cc: not dryingFound error codes f6e3(suds/air in pump) f6e4(float switch open). Ran diagnostics test cycle. Found excessive suds in unit(no detergent added). Advised on detergent usage. Advised on dishwasher cleaning. Unit functioning as designed. Op test ok

We serviced a

AMANA RANGE

Model AGR6603SFW7

Near Parma, OH 44134

Manny

Job Details: 04/06/2023

"Cc that unit front burners wont simmer, explain to customer that this unit uses the BR burner for the simmer and the 2 front burners are power burners, unit working as designed, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS01

Near Eastlake, OH 44095

Joe O

Job Details: 04/06/2023

Installed ice maker. Cycled. Op test ok

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near Mentor, OH 44060

Joe O

Job Details: 04/06/2023

Cc: oven not heatingFound control not sending power out to dsi board. Needs controlControl shows limited stock. Office to reschedule; ordrng 1 W11542180 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Mentor, OH 44060

Jason N

Job Details: 04/06/2023

Installed dispenser parts. Ran ice dispense on cubed and crushed options. Good dispense operation on both. Op test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Madison, OH 44057

Joe O

Job Details: 04/06/2023

Cc: hummingCustomer stated unit is humming louder then it was originally. Found no stored error codes. Ran quick test cycle. No abnormal noises. Advised customer the motor noise is normal. Unit functioning as designed. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Painesville, OH 44077

Jason N

Job Details: 04/06/2023

Cc unit door gasket is tornReplaced RH door gasket using customer supplied pre Id part. Ensured good seal to cabinet. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Pepper Pike, OH 44124

Manny

Job Details: 04/06/2023

"Cc unit making a squeaking noise when spinner, stated she has a video of the noise, listening to the video it sounds like a metal on metal noise, ran spin test and cant hear the noise, asked customer for a load of towels, set unit to fill to get the towels wet, and switched to drain and spin and unit squeaking on gearcase remove cover and oil on the motor and gearcase, unit needs gearcase and motor customer will contact wpl and see if they get a concession for the repair.; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (motor-drve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Cleveland, OH 44105

Manny

Job Details: 04/06/2023

"Cc no power on display, found unit unplugged, plugged in and opt test ok"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Shaker Heights, OH 44120

Manny

Job Details: 04/06/2023

"Cc unit is not closing and full of water verified and latch is in the lock position and door cannot close, replaced latch ran test cycle opt test ok"

We serviced a

WHIRLPOOL WASHER

Model ETW4300SQ0

Near Cleveland Heights, OH 44121

Manny

Job Details: 04/06/2023

"Replaced lid switch, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Lakewood, OH 44107

Angel

Job Details: 04/06/2023

"Cc that on the power cord the ground was broken off when delivered. Confirmed cc, replaced harness with power cord plugged in unit made sure compressor kicked on and both evap fan and condenser fan kicked on as well opt test good."

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH31017HZ08

Near Ashtabula, OH 44004

Dan H

Job Details: 04/06/2023

"Customer complaint that buttons are not working, confirmed, reset keypad connection, buttons working now, light will not shut off, unit needs new control; ordrng 1 W11552018 (Cntrl)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Dorset, OH 44032

Jason N

Job Details: 04/06/2023

"Cc unit not starting a cycleRan diagnostics, found code f1e2 for motor control fault. Ran auto test, unit powered off during spin test. Unit will need main control replaced.; ordrng 1 W11399433 (Main control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lorain, OH 44053

Angel

Job Details: 04/05/2023

"Replaced all parts recommended by whirlpool tested unit and could not duplicate issue also turned down the water pressure on valve incase unit has to much water pressure causing unit to overfill and leak, as of now unit functioning as should and no leaks."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chardon, OH 44024

Jason N

Job Details: 04/05/2023

"Cc unit leaking from door Ran wash test, found drip from left and right sides of door. Found tub gasket is dimpled on both upper corners causing water to run down sides of door. Gasket will need replaced. Customer is installing part himself, no return needed. ; ordrng 1 W11483553 (Gasket)"

We serviced a

MAYTAG REFRIGERATOR

Model MBB2256GEW

Near Painesville, OH 44077

Dan H

Job Details: 04/05/2023

"Customer complaint that unit is not cooling, fresh food section temperature at 68 degrees, freezer section temperature at 41 degrees, nothing is running, unit needs new thermostat , part is no longer available ; ordrng 1 67001041 (Tstat)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Diamond, OH 44412

Brian M

Job Details: 04/05/2023

Cc of noise Could not duplicate but suspected idler Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Cleveland, OH 44135

Manny

Job Details: 04/05/2023

"Cc unit smells like burn stated shes getting dizzy from it, verified and found the vent hose broken and multiple holes, the vent on the wall looks flat and cut wrong, and vent hose doesnt fitcalled tl to document spoke to Chris he transferred me to safety spoke to Alicia, advise customer to have the property maintenance take a look at the wall vent and shell need a new vent hose."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Fairview Park, OH 44126

Manny

Job Details: 04/05/2023

"Cc that knob broke off, verify and RR knob broken, unit needs knob, customer will install ; ordrng 1 WPW10339442 (knob), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWB850yw0

Near Solon, OH 44139

Jason N

Job Details: 04/05/2023

"Cc unit stuck in cycle, making loud noisesRan cycle test, found bearing noise during spin cycle. Unit will need tub bearings/shaft kit. ; ordrng 1 W10435302 (Bearing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Painesville, OH 44077

Dan H

Job Details: 04/05/2023

"Customer complaint that unit shut off mid cycle, found burn mark on control, unit needs new control and drain pump ; ordrng 1 W11543997 (Cntrl) and 1 W11399437 (Drain pump)"

We serviced a

MAYTAG DRYER

Model MDE5500AYW

Near Streetsboro, OH 44241

Corina B

Job Details: 04/05/2023

"CC that the unit is not heating. Confirmed. Found the thermal fuse is open. Replaced the fuse from t/s. Opt test ng, checked the power at the terminal block, l1-to n 120 volts. L2- n 0 volts l1-l2 120 volts. Will need an Electrician. Opt test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ravenna, OH 44266

Brian M

Job Details: 04/05/2023

Cc unit did not unlock Found unit unlocked Ran diagnostics no errors Ran auto test no issues Advised to watch

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Broadview Heights, OH 44147

Marie V

Job Details: 04/05/2023

"Cc that the unit is freezing food in the fresh food section at the middle. Verify air flow going back to refrigerator, is good. Ordering baffle and control for middle drawer . Thats where is freezing food for cust. ; ordrng 1 W10814805 (Control) and 1 W10475010 (Baffle assembly) and 1 WPW10169528 (Air baffle.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Parma, OH 44130

Marie V

Job Details: 04/05/2023

"Cc that the legs are down and cant move the unit to clean and is making a noise. Confirmed both, lifted up legs, no can slide forward if wants to. While working on it heard the noise is coming from evaporator, showed cust on owners manual page 17 normal noise and one of them shows hissing- flow of refrigerant. Unit is working as designed. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS1

Near Strongsville, OH 44136

Manny

Job Details: 04/05/2023

"Cc unit leaking into the basement, verified and unit leaking from the pump motor and owi sensor, unit needs pump and OWI sensor, customer will not proceed at this time need to talk to her husband first and then will let us know if proceeding ; ordrng 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Westlake, OH 44145

Marie V

Job Details: 04/05/2023

Replaced heater from door that was broken. Set ice maker and it cycled amd filled up with water. Advice cust to allow few hours for the temp to comes back down and for ice maker to start making ice. Also advise to clear the first few ice that falls down because ice bin was a little dirty. Dont want to use dirty ice. Op test ok

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS20

Near Solon, OH 44139

Jason N

Job Details: 04/05/2023

"Cc unit cancel bake randomly after awhile and they will have to press resume to reheatBake test to 400 degrees on both oven, observed for 45 minutes. Unit did not cancel bake for either ovens. Could not duplicate issue at this time. Unit is in a commercial setting. ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Seven Hills, OH 44131

Manny

Job Details: 04/05/2023

"Cc that unit will stay off after a power outage but display is working, verified and as I was diagnosing the lights went off inside the unit, but ui still has power, control has power coming in but nothing out, can heard a relay clicking on the power supply board, unit needs main control and power supply board.; ordrng 1 W10843055 (cntrl-elec) and 1 W10830278 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Ravenna, OH 44266

Brian M

Job Details: 04/05/2023

Installed listed parts Unit still not functioning Found 120v to be dropping when hitting start Ran 120 tester unit runs Advised Needs electrician

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Ravenna, OH 44266

Brian M

Job Details: 04/05/2023

Cc no heat Found unit not getting 240 Flipped the breaker unit getting power now Advised on possibly a weak breaker

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/05/2023

"Cc unit giving errors Several errors stating over filled, long drain , over suds nothing in filter Ran test cycle drain pump weak, and noise coming rotor stator area, suspect bad stator. ; ordrng 1 WPW10605427 (pump-water) and 1 SHIPPING (SHIPPING LOGISTICS*)"

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