We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Aurora, OH 44202
Brian M
Job Details:
04/07/2023
Installed gasket and switch OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chagrin Falls, OH 44023
Brian M
Job Details:
04/07/2023
Cc no cool Unit not defrosting Defrost sensor stuck open will not close ; ordrng 1 Heater (W11650661)
We serviced a
WHIRLPOOL WALL OVEN
Model GSC309PVS02
Near Chagrin Falls, OH 44022
Brian M
Job Details:
04/07/2023
Installed bulbs and latch OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chagrin Falls, OH 44022
Brian M
Job Details:
04/07/2023
Screw got over torqued and snapped Replaced using screw kit OP Test Ok
We serviced a
JENN-AIR RANGE
Model JDS1750EB1
Near Moreland Hills, OH 44022
Brian M
Job Details:
04/07/2023
Installed control Ran test bake OP Test Ok ; ordrng 1 SHIPPING (SHIPPING LOGISTICS*)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Moreland Hills, OH 44022
Brian M
Job Details:
04/07/2023
"Cc unit not functioning Found ui getting power but not making selections Disconnected ui no drain pump Suspect bad control and ui ; ordrng 1 W11368631 (Control) and 1 W10803367 (panel-cntl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newbury, OH 44065
Brian M
Job Details:
04/07/2023
Installed valve Ran auto test OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Painesville, OH 44077
Dan H
Job Details:
04/07/2023
"Installed new drain pump and control, op test good"
We serviced a
KENMORE DRYER
Model 110.670326
Near Painesville, OH 44077
Dan H
Job Details:
04/07/2023
"Customer complaint that unit was squealing and now is not working at all found idler pulley broken, installed new pulley and rollers, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model LAT3600AAE
Near Mentor, OH 44060
Dan H
Job Details:
04/07/2023
"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began agitating, advanced to spin, unit drained and spun, repeated, no leaks found, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near Chardon, OH 44024
Dan H
Job Details:
04/07/2023
"Installed new control and bulb, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Chardon, OH 44024
Dan H
Job Details:
04/07/2023
"Customer complaint that unit is not spraying, confirmed, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly, customer does not want repair at this time; ordrng 1 W10805015 (Sump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS00
Near Chesterland, OH 44026
Jason N
Job Details:
04/06/2023
"Cc unit stopped running/making iceRan diagnostics functions tests, found compressor is not starting. Checked power into start relay, good at 121v. Found no power out from overload portion of start device. Used another start device to check compressor. Compressor started up ok. Unit will need compressor start device/overload replaced. ; ordrng 1 W10783194 (Overload) and 1 WP2217224 (Start dev)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Amherst, OH 44001
David R
Job Details:
04/06/2023
Cc unit not draining and E4 error. Found customer redoing kitchen. New garbage disposal. Drain port not knocked out. Corrected. Cleared water in flood switch area. Good. Running and draining properly. Op Test Ok.;
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near Ravenna, OH 44266
Corina B
Job Details:
04/06/2023
Replaced the bake element. Heated the oven to 325*. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ravenna, OH 44266
Corina B
Job Details:
04/06/2023
"CC that the washer stopped working after a power outage. Confirmed. The control does not turn off or start. Will need a main control and ui. Cust is calling whirlpool ; ordrng 1 W11561182 (Ui) and 1 W11481108 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Solon, OH 44139
Jason N
Job Details:
04/06/2023
"Cc unit spray arm is broken, not washing dishes properly.Checked spray arms, did not find anything abnormal. Replaced both spray arms using customer supplied pre Id part. Op test good."
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Perry, OH 44081
Dan H
Job Details:
04/06/2023
"Installed new valve, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Ravenna, OH 44266
Corina B
Job Details:
04/06/2023
"CC that the unit would not finish. Ran diag F0e3 overload, f7e8 Motor Drive Module Over temp. Advised cust half a basket is a full load. Started a manual spin and agitate, working as designed. Started a rinse and spin with towels. Finished a cycle. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chardon, OH 44024
Joe O
Job Details:
04/06/2023
"Cc: not running through cycleFound unit just humming when starting cycle. Needs capacitor. Replaced capacitor. Ran auto test and calibration. Op test ok ; used 1 W11395618 (CAPACITOR), from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Independence, OH 44131
Manny
Job Details:
04/06/2023
"Cc unit has no power, verified and unit has no power on console but good voltage at terminal block, took panel off and found p4 connector not all the way in control, secured connector and unit came on, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Maple Heights, OH 44137
David R
Job Details:
04/06/2023
"Cc this is their second fridge delivered. Damaged and scratched. Doors are scratched, dent on Left Side (could not get a good picture). Doors will need to be ordered and replaced. Customer said unit delivered yesterday and is going to call Lowes today to get an exchange. Putting in order for both doors. ; ordrng 1 W11178521 (Badge) and 1 LW10803941 (Stainless FF door) and 1 LW10803965 (Stainless FZ door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569YEM0
Near Cleveland, OH 44113
David R
Job Details:
04/06/2023
Replaced main control and programmed. Good. Unit started to cool. Unit is good. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Strongsville, OH 44149
Gabriel P
Job Details:
04/06/2023
"Customer was overloading unit cause gearcase to leak oil and other parts to fail gave estimate customer will not fix ; ordrng 1 W11026785 (Motor) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Lakewood, OH 44107
Marie V
Job Details:
04/06/2023
"Replaced pump, tested for leaks, no leaks. Rand iag deleted error codes and pass all test. Op test pkAdvice cust to run hot water at the sink before staring unit, op test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Shaker Heights, OH 44120
David R
Job Details:
04/06/2023
"Replaced drain pump assembly. Ran diagnostics, good. All test, components working correctly and draining. Good. Op Test Ok."
We serviced a
WHIRLPOOL DRYER
Model GGW9250PL2
Near Mogadore, OH 44260
Corina B
Job Details:
04/06/2023
CC that the unit is not heating. Confirmed. Found the thermal fuse is open. Replaced the fuse from t/s. Will replace the dryer repair kit when return for washer; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML55011HW2
Near Cleveland, OH 44120
Gabriel P
Job Details:
04/06/2023
Interlock switches were push back correct issue opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Parma, OH 44129
Gabriel P
Job Details:
04/06/2023
"Reset icemaker and it work advise customer to monitor if it continues not to make ice it will need icemaker gave them and estimated ; ordrng 1 W11284458 (Icemaker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
FRIGIDAIRE OTR MICROWAVE
Model FGMV174KFB
Near Brecksville, OH 44141
Gabriel P
Job Details:
04/06/2023
Unit working customer did not know how to use buttons
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Shaker Heights, OH 44120
David R
Job Details:
04/06/2023
Replaced filter housing. Tested. Good. No leaks. Op Test Ok.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Avon, OH 44011
Angel
Job Details:
04/06/2023
"Cc that middle rack was falling off. Confirmed cc, found one of the wheels on the adjuster on right hand side broken had an adjuster in truck from surplus replaced it opt test good.; used 1 W11614120 (Adjuster) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Brooklyn, OH 44144
Angel
Job Details:
04/06/2023
Replaced filter housing tested by dispensing water opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Lakewood, OH 44107
Angel
Job Details:
04/06/2023
"Cc that unit keeps leaking inside the ff section through the vent. Confirmed cc, theres water dripping through vent got to the freezer and removed evap cover and found drain tube was frozen up. Steamed out drain tube and made that the drain tube on back was clean and properly installed opt test good."
We serviced a
WHIRLPOOL WASHER
Model GHW9400PL4
Near Mogadore, OH 44260
Corina B
Job Details:
04/06/2023
CC that the unit leaks. Confirmed. Found the inner drain hose leaking. Will need a new drain hose. ; ordrng 1 WPW10003250 (Drain hose)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Westlake, OH 44145
Marie V
Job Details:
04/06/2023
"Unistall unit to be able to replace pump motor. Tested unit, no leaks. Motor runs good. Advice cust to run hot water before staring unit, will help wash dished better and avoid stains on plates and cups. Op test ok"
We serviced a
GE RANGE GAS
Model JGBP90MEB1BC
Near Westlake, OH 44145
Marie V
Job Details:
04/06/2023
"Cc that the oven does not workns . Confirmed, found ignitor weak. Will need new . Cust will continue. ; ordrng 1 WB2X9154 (Ignitor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
SAMSUNG DRYER
Model DV40J3000EWA2
Near Bedford, OH 44146
Jason N
Job Details:
04/06/2023
"Cc unit controls not working after moving unit into home Found when unit powers on, unit chimes 4 times and 80 min light blinks. Per techsheet, this is a power issue. Pulled unit out from and venting sparked on pipes behind unit. Turned breaker off to unit. Checked power cord connection to unit, properly hooked up. Turned breaker back on checked voltage from receptacle. Found L and N reversed. Advised customer they will need an electrician to correct receptacle wiring."
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near Bedford Heights, OH 44146
Jason N
Job Details:
04/06/2023
Installed control ran auto test cycle and manual spin tests. All functions passed. Op test good.
We serviced a
AMANA RANGE
Model AGR5715QDW
Near Painesville, OH 44077
Dan H
Job Details:
04/06/2023
"Installed new igniter, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bedford, OH 44146
Jason N
Job Details:
04/06/2023
"Cc unit not drainingRan diagnostics, found code f9e1 for long drain. Ran manual drain pump test, no activation. Checked under unit, found broken blue wire to drain pump. Repaired wire and ran manual drain out. Unit drained out. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Kent, OH 44240
Corina B
Job Details:
04/06/2023
"Cust showed pop, sent pic. CC that the unit has water going into the ff section. Removed the evap cover, found ice blocking the drain hole, cleared the ice out. Water draining in the drain pan. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Painesville, OH 44077
Dan H
Job Details:
04/06/2023
"Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees, freezer section temperature at 70 degrees, evaporator fan is running, compressor and condenser fan are running, system has a leak, unit needs new fresh food section evaporator and filter drier, parts and labor covered per extended warranty ; ordrng 1 WPW10143759 (Drier) and 1 WPW10643261 (Ff evap)"
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS350ESS00
Near Mentor, OH 44060
Dan H
Job Details:
04/06/2023
"Installed new burner valve, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kirtland, OH 44094
Dan H
Job Details:
04/06/2023
"Customer complaint of scraping noise, confirmed, found crack in blower wheel, installed new blower wheel, op test good"
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNZB2
Near Waite Hill, OH 44094
Dan H
Job Details:
04/06/2023
"Customer complaint that unit is making noise, confirmed, noise is coming from reservoir pump, unit needs new pump ; ordrng 1 W11542868 (Pump)"
We serviced a
JENN-AIR DBL WALL OVEN
Model JMW3430DS03
Near Beachwood, OH 44122
Jason N
Job Details:
04/06/2023
Cc unit fault f2e1 and continually makes a tone Verified f2e1 for stuck/shorted key. Replaced console using customer supplied pre Id part. Programmed console to correct model. Functionality tests good. Op test good.
We serviced a
MAYTAG RANGE
Model MGR7662WS2
Near Mentor, OH 44060
Dan H
Job Details:
04/06/2023
"Customer complaint that door opens too far, confirmed, found hinges bent, unit needs new hinges; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Painesville, OH 44077
Dan H
Job Details:
04/06/2023
"Installed new deli harness, op test good"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUS2642LE0
Near Streetsboro, OH 44241
Corina B
Job Details:
04/06/2023
"CC that the unit is not making ice. No ice in the bin. Cycled the ice maker, filled. Advised cust to monitor the ice maker. Working as designed. ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Broadview Heights, OH 44147
Gabriel P
Job Details:
04/06/2023
"Replace damper,opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Cleveland, OH 44128
David R
Job Details:
04/06/2023
"Cc oven not heating. Ignitor not drawing enough amps. Replaced from t/s. Tested at 350, good and cycling. Op Test Ok ; used 1 12400035 (IGNITER) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODC304ESS01
Near Pepper Pike, OH 44124
Jason N
Job Details:
04/06/2023
"Cc while running self clean, unit made excessive foul smelling smokeRan self clean quick cycle for 30 minutes and observed. Nothing abnormal, unit self clean cycle working as designed. Advised customer that excessive soils/grease on the interior of the unit will cause smoke if attempting to run a self clean without first wiping away the excess. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Brecksville, OH 44141
David R
Job Details:
04/06/2023
"Cc unit not doing anything and constant drain. Plugged unit in, constant draining. Unit in drain lock out mode, let customer know if happens, hold cancel button 5-10 secs to cancel that out. Ran diagnostics, no error codes. Ran test mode. Good. All components working. Op Test Ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Brecksville, OH 44141
David R
Job Details:
04/06/2023
Replaced main control and FZ thermistor. Customer putting in ice bin themselves. Good. Op Test Ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Solon, OH 44139
Corina B
Job Details:
04/06/2023
CC that the washer is not working. Confirmed. The start need to be pressed twice to start a cycle unless the dial is moved then only once. Opt test ok.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Westlake, OH 44145
Marie V
Job Details:
04/06/2023
"Cc that theres a leak of gas on the unit. I can smell the gas whenopened cabinets. Removed unit and verify all burners and connections all good. Founda leak at the main line, try to adjust but is not moving. But buttom connection of the gas line moves when i try to adjust. Advice cust to call a Professional plumber that can fix that. Op test okCalled whirlpool safety."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Conneaut, OH 44030
Dan H
Job Details:
04/06/2023
"Customer complaint that unit is barely filling but fills all the way up and is not spinning, ran diagnostics found f8e1(long/no fill) error code, cold water is barely entering unit, good flow from supply, installed new valve, op test good ; used 1 W11210459 (VALVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Chagrin Falls, OH 44022
Corina B
Job Details:
04/06/2023
"CC that the unit is not working. Confirmed. Checked the power at the terminal block, good. The lights inside the dishwasher are flickering and the control is not responding. Will need a new control and harness, track and clips. Office to reschedule appointment; ordrng 1 W11506010 (Control) and 1 WPW10637074 (Screws/clips) and 1 W11333342 (Harness) and 1 W11047813 (Track) and 1 W11047815 (Track right)"
We serviced a
MAYTAG WASHER
Model MHW8630HW0
Near Columbia Station, OH 44028
David R
Job Details:
04/06/2023
"Cc unit was not spinning. Replaced main control. Ran diagnostics, good. All components working. Ran a normal cycle and Drain/Spin, good. Working correctly. Op Test Ok"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near South Amherst, OH 44001
Gabriel P
Job Details:
04/06/2023
Customer did not know how to started unit working as design
We serviced a
GE REFRIGERATOR
Model DFE28JSHCSS
Near Avon, OH 44011
Marie V
Job Details:
04/06/2023
Replaced thermistor and control. Heater was not broken. Will bring for return. Also cleared drain tube that was clogged up. Set to recommended temps. Advice cust to allow 24 hours for fresh food section to get to correct temp. Op test okAlso heater box was never opened. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Highland Heights, OH 44143
Jason N
Job Details:
04/06/2023
"Cc unit not dispensing ice Found ice maker is not making ice. Ran diagnostics, found ice maker faulted for e2, motor lost position. Ice maker will need replaced. Part not showing in stock from Marcone, office to contact customer with next scheduled service date. ; ordrng 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Chardon, OH 44024
Corina B
Job Details:
04/06/2023
"CC that the drain pump stays on, pressure hose was blocked. Confirmed. F3e1 WATER LEVEL SYSTEM ERROR f9e1 long drain. Cleared the codes. Started a short cycle, filled and drain. Advised cust to monitor. If it happens again will need the drain pump and switch. ; ordrng 1 WPW10605427 (Drain pump) and 1 WPW10448876 (Pressure switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details:
04/06/2023
"Cc: not coolingFound temps in ff at 55 degrees, freezer at 30 degrees. Found evap frosted over. Ohmed out thermistors and heating circuit from control. 125 ohms on heater. Thermistor check in range. Evap thermistor reading 63k ohms. Spoke with BJ, tested voltages. Found heater is on. Only pulling 125 watts. Stated to replace evap thermistor and ui. Needs ui and evap thermistor; ordrng 1 W11518204 (Ui) and 1 WPW10384183 (thermistor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Seven Hills, OH 44131
Manny
Job Details:
04/06/2023
"Cc unit has not power verified and no power and no status LED on control check outlet and good voltage, replaced control status LED blinking but not power on UI, replaced UI unit came on, ran test cycle opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Willoughby, OH 44094
Joe O
Job Details:
04/06/2023
Installed ic3 maker. Cycled. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Willoughby, OH 44094
Joe O
Job Details:
04/06/2023
Cc: not dryingFound error codes f6e3(suds/air in pump) f6e4(float switch open). Ran diagnostics test cycle. Found excessive suds in unit(no detergent added). Advised on detergent usage. Advised on dishwasher cleaning. Unit functioning as designed. Op test ok
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Parma, OH 44134
Manny
Job Details:
04/06/2023
"Cc that unit front burners wont simmer, explain to customer that this unit uses the BR burner for the simmer and the 2 front burners are power burners, unit working as designed, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS01
Near Eastlake, OH 44095
Joe O
Job Details:
04/06/2023
Installed ice maker. Cycled. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Mentor, OH 44060
Joe O
Job Details:
04/06/2023
Cc: oven not heatingFound control not sending power out to dsi board. Needs controlControl shows limited stock. Office to reschedule; ordrng 1 W11542180 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Mentor, OH 44060
Jason N
Job Details:
04/06/2023
Installed dispenser parts. Ran ice dispense on cubed and crushed options. Good dispense operation on both. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Madison, OH 44057
Joe O
Job Details:
04/06/2023
Cc: hummingCustomer stated unit is humming louder then it was originally. Found no stored error codes. Ran quick test cycle. No abnormal noises. Advised customer the motor noise is normal. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Painesville, OH 44077
Jason N
Job Details:
04/06/2023
Cc unit door gasket is tornReplaced RH door gasket using customer supplied pre Id part. Ensured good seal to cabinet. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Pepper Pike, OH 44124
Manny
Job Details:
04/06/2023
"Cc unit making a squeaking noise when spinner, stated she has a video of the noise, listening to the video it sounds like a metal on metal noise, ran spin test and cant hear the noise, asked customer for a load of towels, set unit to fill to get the towels wet, and switched to drain and spin and unit squeaking on gearcase remove cover and oil on the motor and gearcase, unit needs gearcase and motor customer will contact wpl and see if they get a concession for the repair.; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (motor-drve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44105
Manny
Job Details:
04/06/2023
"Cc no power on display, found unit unplugged, plugged in and opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Shaker Heights, OH 44120
Manny
Job Details:
04/06/2023
"Cc unit is not closing and full of water verified and latch is in the lock position and door cannot close, replaced latch ran test cycle opt test ok"
We serviced a
WHIRLPOOL WASHER
Model ETW4300SQ0
Near Cleveland Heights, OH 44121
Manny
Job Details:
04/06/2023
"Replaced lid switch, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Lakewood, OH 44107
Angel
Job Details:
04/06/2023
"Cc that on the power cord the ground was broken off when delivered. Confirmed cc, replaced harness with power cord plugged in unit made sure compressor kicked on and both evap fan and condenser fan kicked on as well opt test good."
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HZ08
Near Ashtabula, OH 44004
Dan H
Job Details:
04/06/2023
"Customer complaint that buttons are not working, confirmed, reset keypad connection, buttons working now, light will not shut off, unit needs new control; ordrng 1 W11552018 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dorset, OH 44032
Jason N
Job Details:
04/06/2023
"Cc unit not starting a cycleRan diagnostics, found code f1e2 for motor control fault. Ran auto test, unit powered off during spin test. Unit will need main control replaced.; ordrng 1 W11399433 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lorain, OH 44053
Angel
Job Details:
04/05/2023
"Replaced all parts recommended by whirlpool tested unit and could not duplicate issue also turned down the water pressure on valve incase unit has to much water pressure causing unit to overfill and leak, as of now unit functioning as should and no leaks."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chardon, OH 44024
Jason N
Job Details:
04/05/2023
"Cc unit leaking from door Ran wash test, found drip from left and right sides of door. Found tub gasket is dimpled on both upper corners causing water to run down sides of door. Gasket will need replaced. Customer is installing part himself, no return needed. ; ordrng 1 W11483553 (Gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MBB2256GEW
Near Painesville, OH 44077
Dan H
Job Details:
04/05/2023
"Customer complaint that unit is not cooling, fresh food section temperature at 68 degrees, freezer section temperature at 41 degrees, nothing is running, unit needs new thermostat , part is no longer available ; ordrng 1 67001041 (Tstat)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Diamond, OH 44412
Brian M
Job Details:
04/05/2023
Cc of noise Could not duplicate but suspected idler Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Cleveland, OH 44135
Manny
Job Details:
04/05/2023
"Cc unit smells like burn stated shes getting dizzy from it, verified and found the vent hose broken and multiple holes, the vent on the wall looks flat and cut wrong, and vent hose doesnt fitcalled tl to document spoke to Chris he transferred me to safety spoke to Alicia, advise customer to have the property maintenance take a look at the wall vent and shell need a new vent hose."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Fairview Park, OH 44126
Manny
Job Details:
04/05/2023
"Cc that knob broke off, verify and RR knob broken, unit needs knob, customer will install ; ordrng 1 WPW10339442 (knob), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWB850yw0
Near Solon, OH 44139
Jason N
Job Details:
04/05/2023
"Cc unit stuck in cycle, making loud noisesRan cycle test, found bearing noise during spin cycle. Unit will need tub bearings/shaft kit. ; ordrng 1 W10435302 (Bearing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Painesville, OH 44077
Dan H
Job Details:
04/05/2023
"Customer complaint that unit shut off mid cycle, found burn mark on control, unit needs new control and drain pump ; ordrng 1 W11543997 (Cntrl) and 1 W11399437 (Drain pump)"
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Streetsboro, OH 44241
Corina B
Job Details:
04/05/2023
"CC that the unit is not heating. Confirmed. Found the thermal fuse is open. Replaced the fuse from t/s. Opt test ng, checked the power at the terminal block, l1-to n 120 volts. L2- n 0 volts l1-l2 120 volts. Will need an Electrician. Opt test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ravenna, OH 44266
Brian M
Job Details:
04/05/2023
Cc unit did not unlock Found unit unlocked Ran diagnostics no errors Ran auto test no issues Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Broadview Heights, OH 44147
Marie V
Job Details:
04/05/2023
"Cc that the unit is freezing food in the fresh food section at the middle. Verify air flow going back to refrigerator, is good. Ordering baffle and control for middle drawer . Thats where is freezing food for cust. ; ordrng 1 W10814805 (Control) and 1 W10475010 (Baffle assembly) and 1 WPW10169528 (Air baffle.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Parma, OH 44130
Marie V
Job Details:
04/05/2023
"Cc that the legs are down and cant move the unit to clean and is making a noise. Confirmed both, lifted up legs, no can slide forward if wants to. While working on it heard the noise is coming from evaporator, showed cust on owners manual page 17 normal noise and one of them shows hissing- flow of refrigerant. Unit is working as designed. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS1
Near Strongsville, OH 44136
Manny
Job Details:
04/05/2023
"Cc unit leaking into the basement, verified and unit leaking from the pump motor and owi sensor, unit needs pump and OWI sensor, customer will not proceed at this time need to talk to her husband first and then will let us know if proceeding ; ordrng 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Westlake, OH 44145
Marie V
Job Details:
04/05/2023
Replaced heater from door that was broken. Set ice maker and it cycled amd filled up with water. Advice cust to allow few hours for the temp to comes back down and for ice maker to start making ice. Also advise to clear the first few ice that falls down because ice bin was a little dirty. Dont want to use dirty ice. Op test ok
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Solon, OH 44139
Jason N
Job Details:
04/05/2023
"Cc unit cancel bake randomly after awhile and they will have to press resume to reheatBake test to 400 degrees on both oven, observed for 45 minutes. Unit did not cancel bake for either ovens. Could not duplicate issue at this time. Unit is in a commercial setting. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Seven Hills, OH 44131
Manny
Job Details:
04/05/2023
"Cc that unit will stay off after a power outage but display is working, verified and as I was diagnosing the lights went off inside the unit, but ui still has power, control has power coming in but nothing out, can heard a relay clicking on the power supply board, unit needs main control and power supply board.; ordrng 1 W10843055 (cntrl-elec) and 1 W10830278 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ravenna, OH 44266
Brian M
Job Details:
04/05/2023
Installed listed parts Unit still not functioning Found 120v to be dropping when hitting start Ran 120 tester unit runs Advised Needs electrician
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Ravenna, OH 44266
Brian M
Job Details:
04/05/2023
Cc no heat Found unit not getting 240 Flipped the breaker unit getting power now Advised on possibly a weak breaker
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Chagrin Falls, OH 44023
Brian M
Job Details:
04/05/2023
"Cc unit giving errors Several errors stating over filled, long drain , over suds nothing in filter Ran test cycle drain pump weak, and noise coming rotor stator area, suspect bad stator. ; ordrng 1 WPW10605427 (pump-water) and 1 SHIPPING (SHIPPING LOGISTICS*)"