We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Alice M.
Job Details:
05/30/2017
Installed door. Op test okay. Unable to locate drawer. Need to reorder
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near North Ridgeville, OH 44039
Brian B
Job Details:
05/30/2017
Checked temps when first arrived. 36 ff, 6 frz... temps are good now but i/m still does not work. Checked temp in ice compartment. 25 deg.. ice fan not running.. entered diag and turned on ice fan. Fan is working. But does not run in normal operation.. Called whirl TL, JK to verify offset calibration. He said with this board going more positive on the offset will make colder. He said problem with i/m could be either i/m or high vol board. Replaced i/m from t/s.. ice fan started running and unit filled with water. Machine seems to be running properly now. Optest ok.; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chad P.
Job Details:
05/30/2017
Found both tub plugs missing. Leveled unit. Advised cust to install when thay are received. If unit continues to leak pleAse contact wpl back for service. Also, insulation missing from behind kick plate. Cust can install all. No need to return ; ordrng 1 W10526105 (shield, INSULATION) and 2 W10795980 (PLUG)s
Near Kent, OH 44240
Tim G.
Job Details:
05/30/2017
Maytag SxS refrigerator MSD2732GRW, Customers complaint is that the unit is not cooling in both sections. Checked unit and found the lights to work but no fans or compressor rrunning. Pulled control panel cover and found the units defrost timer in the def
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Jefferson, OH 44047
Arthur V
Job Details:
05/30/2017
Cust states unit gets to 45 min left and just continues to wash and recycle the water Called techline talked to Austin----sr#7719153875------talked to senior tech Bruce ---- Bruce said with error codes cust is getting and issue customer is experiencing issue is either improper loading or over sudsing cust did not have clean towels for me to test if she is too much soap--- cust states she is loading per our directions and not using too much soap and unit still does not work--customer appears to be loading correctly and not using too much soap---customer very unhappy with unit and wants unit exchanged or replaced---advised customer to call customer care at 1-800-253-1301. I also advised that maybe we should send a differant provider to get a second opinion---; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Roaming Shores, OH 44084
Arthur V
Job Details:
05/30/2017
Found ice maker over filling causing issue where cubes are trying to break apart when cycling and they cause noise and ice chards ---- reduced fill (with adjustement screw) customer to monitor. ; Job Cmpltd,
We serviced a
MAYTAG RANGE
Model MET8720DS03
Near Orwell, OH 44076
Arthur V
Job Details:
05/30/2017
Customer stated she heard a "pop" and then smelled a electrical smell. She was using right front power burner. Checked burners no issues found --- checked pigtail installation all secure and no signs of arcing or excessive heat. Removed back and checked control area including control and all the burner switches. All visual checks good Used power burner to heat a lg pot of water to boiling. No issues. Could not duplicate issue. Op test good. ; Job Cmpltd,
Near Aurora, OH 44202
Tim G.
Job Details:
05/30/2017
Whirlpool top load washer LSR7233BW2, Customers complaint is that the unit was filling at a slow drip when not in use. Checked unit and found unit not filling while not in use. Customer stated that the unit seems to be ok and that it had stopped on its ow
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Williamsfield, OH 44093
Arthur V
Job Details:
05/30/2017
Replaced parts listed. Op test good. Let run with load. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM01
Near Middlefield, OH 44062
Robert A.
Job Details:
05/30/2017
Turned on unit, comp and fans running, good heat on highside, temps dropping, cust to watch, op test ok; Job Cmpltd,
Near Shalersville Township, OH 44266
Tim G.
Job Details:
05/30/2017
Maytag top load washer MVWC565FW0, Installed new drain pump. Cleared the errors, ran a recal cycle and tested, op test good.
Near Garrettsville, OH 44231
Robert A.
Job Details:
05/26/2017
WHIRLPOOL WASHER Ran diognastics sensor fault tested in manuel mode, can hear a slapping noise in spin, checked under tub, nothing, needs transCust to replace; ordrng 1 W10324649 (gearcase258.86) and 1 W10721967 (cam36.70) and 1 WPW10006355 (SHIFTER57.13), used 1 SHIPPIN
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details:
05/26/2017
, Ran diagnostics, washmotor is not engaging, has power, needs motor and sump; ordrng 1 W11025157 (SUMP AND MOTOR)
We serviced a
WHIRLPOO WASHERL
Model WTW8540BW0
Near Streetsboro, OH 44241
Robert A.
Job Details:
05/26/2017
Found bearings loud, seal leaking, installed bearing kit, ran diognastic cycle, op test ok; used 1 W10435302 (BEARING) from stock, Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Paul H.
Job Details:
05/26/2017
Ran diagnostics, no errors logged, ran auto test, auro test proceeded fine, ran calibration, had customer start a larger load to check water level, is lower that it should be, ordering main control, ; ordrng 1 W10916229 (CNTRL-ELEC)
We serviced a
KUDS35FXBL9 KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Paul H.
Job Details:
05/26/2017
User interface intermittently not illuminating sani-rinse indicator, ran inquiry, UI is under part warranty,; ordrng 1 WPW10481127 (panel-cntl)
We serviced a
MH7130XEB2 WHIRLPOOL
Model HOOD COMBO
Near Lorain, OH 44053
Paul H.
Job Details:
05/26/2017
Unit is not powering up, source is good, bypassed inline fuse with circuit breaker, still not powering up, needs control for further testing, control is not available, part number 8172053;
We serviced a
RBS245PRB WHIRLPOOL
Model WALL OVEN
Near Richmond Heights, OH 44143
Jeff M
Job Details:
05/26/2017
The unit is not heating the control is sending power and the heating elements do have continuity the fuse located in the back of the machine is open needs a new fuse; ordrng 1 WP9759243 (TOD FUSE)
We serviced a
WOS92EC0AS02 WHIRLPOOL
Model WALL OVEN
Near Hambden Township, OH 44024
Jeff M
Job Details:
05/26/2017
I found the thermal fuse open I jump the fuse out unit tested good needs a new thermal fuse; ordrng 1 WPW10545255 (FUSE)
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Jeff M
Job Details:
05/26/2017
Auger motor is receiving 120 V AC but is not rotating also there is frost located in the freezer and ice accumulation on the back of the icemaker adapter I found a service pointer W10842568 correcting this issue. The unit needs a new Auger motor and the icemaker adapter kit; ordrng 1 W10822606 (AUGER MOTOR) and 1 W10864518 (ADAPTER),
We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details:
05/26/2017
Installed door. Op test okay. Unable to locate drawer. Need to reorder. She can install. We do not need to return. ; ordrng 1 WPW10397907 (PAN
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chad P.
Job Details:
05/26/2017
Found both tub plugs missing. Leveled unit. Advised cust to install when thay are received. If unit continues to leak pleAse contact wpl back for service. Also, insulation missing from behind kick plate. Cust can install all. No need to return ; ordrng 1 W10526105 (shield, INSULATION) and 2 W10795980 (PLUG)s
We serviced a
AMANA DISHWASHER
Model ADB1300AFW0
Near Streetsboro, OH 44241
Robert A.
Job Details:
05/26/2017
Installed heater and control, ran diagnostic cycle, heater working, op test ok; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Bainbridge Township, OH 44023
Robert A.
Job Details:
05/26/2017
Found idlery pulley making noise, replaced, ran unit, op test ok; used 1 279640 (PULLEY-IDLER2110) from stock, Job Cmpltd,
We serviced a
GE MICROWAVE OVEN
Model PVM1870SM3SS
Near Avon Lake, OH 44012
Brian B
Job Details:
05/26/2017
Replaced grill assembly. Tested unit. Optest ok.; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21IL6JM2
Near Conneaut, OH 44030
Arthur V
Job Details:
05/26/2017
Upon arrival unit turned off--- turned on unit in defrost mode-----advanced timer unit started and started to cool---- cust states she discovered unit getting earm and after 4 hrs unit stil not running. Unit needs defrost timer. Replced timer unit started and started to cool ; used 1 W10822278 (DEFROST TIMER) from stock, Job Cmpltd
We serviced a
GE REFRIGERATOR
Model PSS26SGRCSS
Near Avon Lake, OH 44012
Brian B
Job Details:
05/26/2017
Replaced water valve.. when water was turned back on, found hairline crack in filter line from filter to valve. Also found compressor running very hot and cond fan motor barely turning. Will also need new fan motor. Office to order parts. Cust needs early appt..; ordrng 1 WR17X20860 (mwf manifold & tubes) and 1 WR60X10209 (motor dc cond fan), schdld next appmnt for 6/1 THU 8-11,
We serviced a
KITCHENAID GRILL
Model KBNU361VSS 0
Near Orange, OH 44022
Robert A.
Job Details:
05/26/2017
Found transformer recieving 120vac, no power out, unable to test any farther at this time Not no batteries in unit; ordrng 1 W10247117 (transformr91.94), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $217.00 CC Ref # 722599791, schdld next appmnt for 6/2 FRI 12-3,
We serviced a
WOS51ES4EB00 Whirlpool
Model Range
Near Willoughby Hills, OH 44094
Corina B
Job Details:
05/26/2017
CC that the unit is burning food. Tested oven to 350*, found the oven is running hotter. Calibrated the oven. Optest ok.; Job Cmpltd,
We serviced a
MEDB850WQ0 Maytag
Model Dryer
Near Pepper Pike, OH 44124
Corina B
Job Details:
05/26/2017
Replaced the element. Vacuumed machine out. Ran a cycle. Optest ok; , Job Cmpltd
We serviced a
KBFS25ECMS00 Kitchenaid
Model Refrigerator
Near Cleveland Heights, OH 44118
Corina B
Job Details:
05/26/2017
CC will not dispense water. Found the cust has a saddle valve installed. Removed the copper water line to the unit, filled a glass took 29 seconds to fill the glass. Advised cust that the saddle valve needs to be replaced with an inline valve. The saddle valve in the basement is leaking. Took a pic of the valve. Turned water off to the unit and advised cust to have the connectors replaced for it is leaking at the unit,also. Optest ok. ; , Job Cmpltd,
We serviced a
WRF560SEYM05 Whirlpool
Model Refrigerator
Near Mentor, OH 44060
Corina B
Job Details:
05/26/2017
Replaced the parts listed. Took steamer and steamed the gasket out. Found a tear in the bottom right side of door gasket. Took pic. Optest ok. ; Job Cmpltd
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Cleveland, OH 44135
Chad P.
Job Details:
05/26/2017
Found l1 missing power. Reset breaker. Power came back. Advised if this keeps happeneing. To contact an electricial to correct power supply. ; Job Cmpltd,
We serviced a
MQU2057AEWM1 Maytag
Model Freezer
Near Cleveland Heights, OH 44118
Corina B
Job Details:
05/26/2017
Tapped low side. Unit out of freon. Replaced evap and heat exchanger and dye filter. Pulled vac to 30"... held.... recharge 4.2 oz freon... closed process tube. Found evap motor bearings are bad due to broken fan blade. Will need to order new evap fan motor.. r/s per cust req. please move cust up to tues if we get cancellation. Office to order part.; ordrng 1 WPE-60336-001 (MOTOR- EVAP), schdld next appmnt for 6/2 FRI 2-5
We serviced a
PYG2300AWW WHIRLPOOL
Model DRYER
Near Bay Village, OH 44140
Chad P.
Job Details:
05/26/2017
Found belt broke. Rollers and pulley check good. Replaced belt, op test ok. ; used 1 341241 (BELT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ05
Near Conneaut, OH 44030
Arthur V
Job Details:
05/26/2017
Found unit ice maker jammed. Needs replaced also water valve seeping. Needs both RESCHEDULE AT CUSTOMER REQUEST ---; ordrng 1 D7824706Q (ice maker) and 1 WP2315576 (valve-inlt), schdld next appmnt for 6/5 MON !,
We serviced a
KUDE70FXSS5 Whirlpool
Model Dishwasher
Near Perry, OH 44081
Corina B
Job Details:
05/26/2017
, Found the fuse is open on the main control. Will need a new main control and adam will take care of it. ; ordrng 1 W10813313 (cntrl-elec)
We serviced a
WED8500DC1 WHIRLPOOL
Model DRYER
Near Westlake, OH 44145
Chad P.
Job Details:
05/26/2017
Found unit stored stuck key fault. Unit is running and heating correctly. Solid metal venting. Cleared fault. Likely moisture on control caused fault. Op test ok. ; Job Cmpltd,
We serviced a
WRX988SIBM00 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details:
05/26/2017
Found ice and frost forming on lh side of door. Cleared ice and frost and steamed and conformed gasket. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
WTW5000DW1 Whirlpool
Model Washer
Near Cleveland, OH 44112
Chris H.
Job Details:
05/26/2017
Customer complaint that unit ps lid will not unlock, broke lid lock trying to remove, replaced lid lock from ts, op test no good unit will not cancel cycle nor enter diagnostics unit needs a new main control, spoke with gs ordering part, was unable to get pic of ms due to lid, got ms using a mirror; ordrng 1 W10915785 (CONTROL), used 1 W10838613 (LATCH) from stock, schdld next appmnt for 5/31 WED
We serviced a
KODE500ESS02 KITCHENAID
Model WALL OVEN
Near Westlake, OH 44145
Chad P.
Job Details:
05/26/2017
Ran unit on 425 up to 500 and let heat for several minutes. Fan did not make noise. Unable to duplicate. ; Job Cmpltd
We serviced a
110.23822100 Kenmore
Model Washer
Near Cleveland, OH 44106
Chris H.
Job Details:
05/26/2017
Customer complaint that unit will not spin, found lid switch faulty, jumpered out wires unit began to spin, unit needs a new lid switch, qouted customer, spoke with gs ordering part ; ordrng 1 WP3949238 (switch-lid ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 5/31 WED 8-11,
We serviced a
WED49STBW1 WHIRLPOOL
Model DRYER
Near Strongsville, OH 44136
Chad P.
Job Details:
05/26/2017
Installed handle and reduced tension. Op test ok. ; Job Cmpltd
We serviced a
WRT311FZDW00 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details:
05/26/2017
Installed evap fan and defrosted evap. Op test ok.
We serviced a
KFIS29PBMS00 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details:
05/26/2017
Found ff temps check good. Fz around 10f. Removed kick plate. Found condenser covered. Advised on cleaning. Pulled unit and checks over machien compartment. No defects. Both evaps check good. Avised to monitor for the next 24 hrs. If cooling issues remain please contact us back for service.
We serviced a
LEQ9858PW1 WHIRLPOOL
Model DRYER
Near Painesville Township, OH 44077
Jeff M
Job Details:
05/26/2017
The unti was unpluged. I pluged the unit in unit op tested good
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44060
Jeff M
Job Details:
05/26/2017
I could not find any issues with the seals or the cabinet I did apply a thin coating of Vaseline around all the seals to ensure a better seal to the cabinet unit tested good; Job Cmpltd,
We serviced a
MAV6458AWW WHIRLPOOL
Model WASHER
Near Chesterland, OH 44026
Jeff M
Job Details:
05/26/2017
The unti op tested good. Most likely what occurred as the customer had an uneven load inside the washing machine I inspected the suspension put the unit in a high-speed spin unit tested good; Job Cmpltd
We serviced a
KRFC704FBS00 KITCHENAID
Model REFRIGERATOR
Near Aurora, OH 44202
Jeff M
Job Details:
05/26/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details:
05/26/2017
Unit was unplugged, plugged in, in flood mode, allowed for ten minute timeout, ran diagnostics, no errors, ran a test cycle and a calibration cycle, supply pressure is good, advised customer on flood mode, how it works and what triggers it, op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW1
Near Cleveland, OH 44139
Robert A.
Job Details:
05/26/2017
Complaint, lid falls down, top rusted, found hinges broken, top rusted out where lid pin goes in, screw broke unable to remove lid, needs top asm, ran diognostic cycle, f51, basket spins free, needs sensor, ran drain and spin, bearings loud, checked under unit, not leaking ; ordrng 1 W10183157 (kit RPS) and 1 W10816014 (LID) and 1 WP8563962 (HINGE) and 1 WP8563963 (HINGE) and 1 WP8563965 (HINGE PIN) and 1 WP8565314 (TOP) and 1 WP8572974 (HINGE PIN) and 4 WPW10078270 (HINGE SCREW)s and 1 w10435302 (bearing), schdld next appmnt for 5/31 WED ! [***],
We serviced a
WTW4900BW0 WHIRLPOOL
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details:
05/26/2017
Ran diagnostics, f9e1 long drain, f0e2 oversudsing, cleared and ran auto test, went through everything fine, drained fine, drain hose is installed properly and unit spins fine, cc is clothing coming out wet, discussed loading and detergent use, recalibrated and suggested a cleaning cycle, op test ok; Job Cmpltd
We serviced a
MVWX700XL2 MAYTAG
Model WASHER
Near Wellington, OH 44090
Paul H.
Job Details:
05/26/2017
Unit has bearing noise in spin, needs gearcase, quoted gear case W10806333
We serviced a
KSSC48QVS02 Kitchenaid
Model Refrigerator
Near Beachwood, OH 44122
Chris H.
Job Details:
05/26/2017
Customer complaint that unit has frost near ice bucket and the auger rod is not sitting correct, found ice door flap not closing all the way which let water run down auger motor and cover insert that rod sits inside, cleared out with steam, had to remove entire door skin,unit is now dispensing, unit needs a new icemaker motor, intalled flap from icedoor kit claming from ts, spoke with gs ordering part ; ordrng 1 WPW10546285 (motor), used 1 8201756 (ICE DOOR KIT) from stock, schdld next appmnt for 6/5 MON
We serviced a
GNE26GMDFES GE
Model Refrigerator
Near Mentor, OH 44060
Chris H.
Job Details:
05/26/2017
Customer complaint that units ff section is not cooling, ff temp at 60 but is at 33 near bottom, ff evap fan is not running, installed new ff evap fan from truck surplus, op test good ; Job Cmpltd,
We serviced a
WFW72HEDW0 Whirlpool
Model Washer
Near University Heights, OH 44118
Chris H.
Job Details:
05/26/2017
Customer complaint that unit will not start, unit is in a continuous drain cycle,, cancelled cycle removed clothing, ran diagnostics found f3e1error code, cleared code started svc cycle, unit has a ton of suds inside, instarcucted customer on detergent bottle proper amount of soap, also instructed her to clean washer with affreash, no further issues discovered, unit is operating as designed; Job Cmpltd
We serviced a
WED4815EW1 Whirlpool
Model Dryer
Near Cleveland Heights, OH 44121
Chris H.
Job Details:
05/26/2017
, Customer complaint that units door is very hard to get shut, confirmed complaint, removed door, adjusted catch, door is closing properly now, op test good ; Job Cmpltd
We serviced a
KDTM354DSS0 Kitchenaid
Model Dishwasher
Near Beachwood, OH 44122
Chris H.
Job Details:
05/26/2017
Installed new diverter valve grommet, no leaks detected, op test good
We serviced a
GTH21GBEBWW GE
Model Refrigerator
Near Lyndhurst, OH 44124
Chris H.
Job Details:
05/26/2017
Customer complaint that unit is noisy, noise is coming from evap motor, replaced evap motor from ts, op test good ; used 1 12002744 (EVAP MOTOR) from stock, Job Cmpltd
We serviced a
MAV208DAWW Maytag
Model Washer
Near Cleveland, OH 44112
Chris H.
Job Details:
05/26/2017
Installed new parts unit is spinning and draining, op test good ; Job Cmpltd
We serviced a
362.75321002 Kenmore
Model Range
Near Cleveland, OH 44119
Chris H.
Job Details:
05/26/2017
Customer complaint that unit is not heating at correct temps, temp probe reading within normal range, found bake ignitor pulling less then 3 amps, unit needs a new bake ignitor, qouted customer, installed new ignitor, op test good ; used 1 12400035 (IGNITOR) from stock, , Job Cmpltd
We serviced a
WED49STBW1 Whirlpool
Model Dryer
Near Mentor, OH 44060
Jessica Shreve
Job Details:
05/26/2017
Customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, installed new drum, op test good ; Job Cmpltd
We serviced a
FAFW3801LW3 Frigidare
Model Washer
Near Euclid, OH 44119
Dan H
Job Details:
05/26/2017
Installed new control, op test good ; Job Cmpltd,
We serviced a
WDF520PADM7 Whirlpool
Model Dishwasher
Near Cleveland, OH 44102
Dan H
Job Details:
05/26/2017
Customer complaint that unit is not drying, ran diagnostics, no error codes shown, unit completed test cycle, no error codes shown after test cycle, heater is working, unit is operating as designed ; Job Cmpltd
We serviced a
MDBH955AWS Maytag
Model Dishwasher
Near Bay Village, OH 44140
Dan H
Job Details:
05/26/2017
Installed new latch/handle assembly, op test good ; Job Cmpltd
We serviced a
GI15NDXZS1 Whirlpool
Model Icemaker
Near Lakewood, OH 44107
Dan H
Job Details:
05/26/2017
Installed new water valve, op test good ; Job Cmpltd
We serviced a
ADB1300AFS1 Whirlpool
Model Dishwasher
Near Cleveland, OH 44109
Dan H
Job Details:
05/26/2017
Customer complaint that unit is not draining, started normal wash cycle, unit filled, cancelled cycle, unit drained completely, repeated several more times with same results, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Bay Village, OH 44140
Brian B
Job Details:
05/26/2017
CC that dishes do not dry good. Ran diag ... no codes . Ran test calibration cycle. Heater is working properly. Machine working as designed. Advised customer to run hot water in sink first and use a rinse aid such as jet dry. Also advise using a cleaner such as dishwasher magic every 2-3 months. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Ashtabula, OH 44004
Arthur V
Job Details:
05/26/2017
Found unit half full of water and unplugged. Plugged back in and ran a drain and spin cycle unit drained. Ran diagnostics. No errors-- ran auto cycle unit passed Cycled on light load. Op test good. Could not duplicate issue. Unit op test good ; Job Cmpltd,
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Chesterland, OH 44026
Robert A.
Job Details:
05/26/2017
Ran diognastics, no water entering unit, tested valve, water just trickling in, Cleaned valve screens, tested flow, good, ran recal cycle, op test ok; Job Cmpltd,
We serviced a
MAYTAG FREEZER
Model MQU2057AEWM1
Near Cleveland Heights, OH 44118
Brian B
Job Details:
05/26/2017
Tapped low side. Unit out of freon. Replaced evap and heat exchanger and dye filter. Pulled vac to 30"... held.... recharge 4.2 oz freon... closed process tube. Found evap motor bearings are bad due to broken fan blade. Will need to order new evap fan motor.. r/s per cust req. please move cust up to tues if we get cancellation. Office to order part.; ordrng 1 WPE-60336-001 (MOTOR- EVAP), schdld next appmnt for 6/2 FRI 2-5,
We serviced a
WRT106TFDB01 Whirlpool
Model Refrigerator
Near Maple Heights, OH 44137
Dan H
Job Details:
05/26/2017
Customer complaint that fresh food section is not cooling, fresh food section temp at 60 degrees, freezer section temperature at -12 degrees, evaporator fan is not running, found evaporator fan motor plug loose, reset connection, evaporator fan started, cleared air channel, op test good ; Job Cmpltd
We serviced a
GGQ9800LW0 Whirlpool
Model Dryer
Near Independence, OH 44131
Dan H
Job Details:
05/26/2017
Customer complaint that unit is not heating, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, confrimed unit is not heating, unit only drawing 4 amps, ignitor is not glowing, ignitor is not recieving 120vac, found thermal fuse open, jumped out thermal fuse, ignitor glowed, burner lit, unit needs new thermal fuse, installed new thermal fuse, op test good ; used 1 WP3390719 (THERMAL FUSE) from stock, Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB02
Near Avon Lake, OH 44012
Brian B
Job Details:
05/26/2017
Found drain clogged and water leaking from freezer. Found fitting on end of drain tube clogged up. Cleaned out grommet and used steamer to clear ice in trough. , Job Cmpltd,
We serviced a
JS48CSDBDA Jenn-Air
Model Refrigerator
Near Brecksville, OH 44141
Dan H
Job Details:
05/26/2017
Recovered refrigerant, installed filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 6.75oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; Job Cmpltd,
We serviced a
KENMORE REFRIGERATOR
Model 106.69902990
Near Madison Township, OH 44057
Arthur V
Job Details:
05/26/2017
Found drain frozen again. Cleared drain and installed a heat probe. Op test good ; used 1 819043 (DEFROST HEAT PROBE) from stock, , Job Cmpltd,
We serviced a
A612 MAYTAG
Model WASHER
Near Concord Township, OH 44077
Jeff M
Job Details:
05/25/2017
I found that the washer is leaking out the side a list of the parts that are needed to rebuild the water supply line to the drum. Also the drum makes a loud noise while spinning the noise is resonating from the transmission unfortunately we do not possess the specialty tools to perform repairs to this washer; ordrng 1 212815 (CUP NA) and 1 WP213015 (NOZZEL) and 1 WP215447 (INJECTION ) and 1 WP216201 (TUBE) and 2 WP285655 (CLAMP)s
We serviced a
WRF992FIFM WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details:
05/25/2017
The freezer temperature is negative for the fridge temperatures about 55° I individually tested the components in the manual person about everything tested good I found a large amount of frost buildup on the fridge evap call Greg recommended a new fresh food eat that cover assembly to replace the fan thermistor and seals; ordrng 1 W10889841 (EVAP COVER ASSY.
We serviced a
KUIX505ESS0 KITCHENAID
Model ICE MAKER
Near Kirtland, OH 44094
Jeff M
Job Details:
05/25/2017
Icemaker is not producing any ice I ran it through a manual test cycle compressor fan thermistors everything works and tests good except for the water valve it is open it should be 320 ohms I found it was open. Also I tested to see if the water valve is receiving power from the main control I put it in the manual test mode it was sending no power to the water valves that should've been 120 V AC also needs a new control called Greg to order parts; ordrng 1 W10897719 (WATER VAVLE) and 1 WPW10485960 (CONTROL), schdld next appmnt for 5/31 WED 8-12, saved tckt [SdLink
We serviced a
GE REFRIGERATOR
Model GSS25QGTAWW
Near Saybrook Township, OH 44004
Gail V.
Job Details:
05/25/2017
Replaced ice maker. Unit cycled and filled. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
KGST307HBS6 KITCHENAID
Model RANGE
Near Broadview Heights, OH 44147
Chad P.
Job Details:
05/25/2017
Found control shorted. When bake is selected and relay fires it archs and pops breaker. Needs control replaced. ; ordrng 1 8184718 (cntrl-elec), schdld next appmnt for 5/31 WED !, saved tckt [SdLink
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details:
05/25/2017
Not defrosting, bi-metal closed, heater is about 40ohms, no voltage in for defrost, checked brown to white on ADC, no out voltage, ADC is what was replaced in April, called Techline, spoke with Andy, said replace ADC again and bi-metal, SR# 7719142971
We serviced a
MFI2269VEM7 MAYTAG
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details:
05/25/2017
Door liner separating from shell, causing door to not shut properly, possibly noise is related to this issue (air migration, frost on fan), ordering door, unit not producing sound at present but door issue is visible, took a picture, door is discontinued, informed customer, ; ordrng 1 13107832SQ (DOOR-FIP)
We serviced a
MFI2570FEZ01 MAYTAG
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details:
05/25/2017
, Door insulation has failed on interior on side where door switch is, have seen before, called and spoke with GS, intermittently causes door switch to not be defeated fully, needs door replaced, ordering; ordrng 1 W10855083 (DOOR-FIP)
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details:
05/25/2017
Tried to enter diagnostics, non responsive, checked outlet, source is good, verified voltage good at board, no service LED, needs main board; ordrng 1 W10916226 (CNTRL-ELEC),
We serviced a
WHIRLPOOL WASHER
Model NTW4705EW0
Near Ravenna, OH 44266
Robert A.
Job Details:
05/25/2017
, Ran diagnostics, f8e1, no fill, tested valve, water just trickling in, cleaned valve screens, tested again, good, ran recal, op test ok Suggest putting a filter in line to clean water; , Job Cmpltd
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM0
Near Rootstown Township, OH 44266
Robert A.
Job Details:
05/25/2017
Leveled and ran unit, found seal leaking at rt bottom, reset 3x, ng, needs door sealCust to let us know; ordrng 1 W10864081 (DOOR SEAL40.30), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job compltd
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2867PF2
Near Waite Hill, OH 44094
Arthur V
Job Details:
05/25/2017
Replaced parts listed. Op test good ; Job Cmpltd,
We serviced a
AMANA REFRIGERATOR
Model ASI2275FRB00
Near Olmsted Falls, OH 44138
Brian B
Job Details:
05/25/2017
CC rhat ice production is too low. Checked temps 39 ff... 3 frz... correct Found container only 1/4 full. Customer said they don't use much ice. Mold has ice in it. Temp of mold is 9 deg. Jumped t to h to start cycle. I/m cycled and filled. Could be a themostat issue with i/m . Will replace i/m.. office to order part.; ordrng 1 WPW10300022 (ICEMAKER), schdld next appmnt for 5/31 WED !,
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSB0
Near Middleburg Heights, OH 44130
Brian B
Job Details:
05/25/2017
CC of noise issue. Checked under machine. Found water line leaking. Tightened loose compression nut on water valve. Removed pump top and cleaned out chopper area. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Saybrook Township, OH 44004
Arthur V
Job Details:
05/25/2017
Replaced spray arm. Used cup test passed cups full after washing. Unit op test good. ; Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE B-IN
Model YWMH76719CS1
Near Saybrook Township, OH 44004
Arthur V
Job Details:
05/25/2017
Found unit needs wire harness assy due to door not closing properly Replaced switch assy op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
FRIGIDAIRE FRONT LOAD WASH
Model FAFW3801LW4
Near Streetsboro, OH 44241
Robert A.
Job Details:
05/25/2017
Talked w/gs, jr suggest replacing harness, talked w/abCalled cust and set r/s; ordrng 1 137104600 (wiring harness), schdld next appmnt for 5/31 WED !,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Kent, OH 44240
Robert A.
Job Details:
05/25/2017
Found rt front suspension cup broken, replaced, ran diagnostics, no codes, ran recal, op test ok; used 1 W11027174 (SUSPENSION) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Streetsboro, OH 44241
Robert A.
Job Details:
05/25/2017
Found lowside line on comp vibrating against back panel, corrected, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDH0
Near Chagrin Falls, OH 44023
Robert A.
Job Details:
05/25/2017
Found fill tube cracked, needs fill tube; ordrng 1 W10878507 (FILL TUBE32.91), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $273.12 Check # 2193, schdld next appmnt for 5/31 WED !,
We serviced a
KUID308ESS1 Kitchenaid
Model Refrigerator
Near Cleveland Heights, OH 44106
Corina B
Job Details:
05/25/2017
CC not making ice. Found the unit is hot. Removed front panel and the compressor fan is not running. Ran diag and the compressor fan is getting 120v. Will need a new fan. Called GS to order part. Cust did not have pop. Pd for sc and part. Will have pop when we come back to refund the money.; ordrng 1 W10124096 (fan,motor 11578), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $242.70 CC Ref # 721188973, schdld next appmnt for 5/30 TUE
We serviced a
KEBS209BSP01 Kitchenaid
Model Wall Oven
Near Beachwood, OH 44122
Corina B
Job Details:
05/25/2017
CC that she gets an error code to put the temp probe in. Found when turning the top oven on that the oven wants the temp probe. Pulled unit out. Called tech line chris. Lost call. Ohmed out green /yellow open. Plugged in .186mohms. Will need a new main control. Called GS to order part. ; ordrng 1 WPW10317345 (cntrl-elec), schdld next appmnt for 5/30 TUE 8-11,
We serviced a
JGS9900BDS Jenn-Air
Model Range
Near WILOUGHBY HLS, OH 44092
Corina B
Job Details:
05/25/2017
CC that the burners do not light. Found the spark ignitors are cracked, the left back does not spark, Will need new spark ignitors and a new screws. 6 of the screws are stripped and will need to be replaced. With the burner assembly. Called GS to order parts. ; ordrng 1 74007736 (burner asy 5584) and 1 74011652 (burner asy 6594) and 6 WP400021-1 (screw 631)s and 4 WP74009336 (ignitor 2334)s and 1 WP74011664 (knob- burn SMALL BURNER 1525) and 1 WP74011666 (knob- burn 1545), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
We serviced a
MVWX655DW1 Maytag
Model Washer
Near North Madison, OH 44057
Corina B
Job Details:
05/25/2017
Ran diag F8E1 – NO FILL, LONG FILL, F0E2 – OVER SUDS CONDITION DETECTED, F7E7 – MOTOR UNABLE TO REACH TARGET RPM. The water was turned off. Checked the pressure hose, good. Checked the drain pump, good. Advised cust to only use 1 or 2 tablespoons of detergent. Checked between the tub and basket, good. Checked underneath, belt is tight. Ran a rinse and spin. Optest ok. ; Job Cmpltd,
