We serviced a
KUCS03FTSS3 COMPACTOR
Model KITCHENAID
Near Broadview Heights, OH 44147
Jeff M
Job Details: 10/27/2017
Installed new part unit op testedfaild.
We serviced a
GFWR2700HWW GE
Model WASHER
Near Moreland Hills, OH 44022
Jeff M
Job Details: 10/27/2017
I originally thought when I ordered the tub it would come with the seal like the whirlpool models. It does not have a seal needs a seal I ordered a stater and rotor they packed two rotors and one part number clearly is the stater. Dinner drum house a counter balance ring with bearings and oil the ring itself is cracked leaking oil re-order parts; ordrng 1 WH01X10720 (seal o-ring) and 1 WH39X10013 (stator) and 1 WH45X10137 (basket and trunnion
We serviced a
FFFH20F2QWA FRIGIDAIRE
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 10/27/2017
Customer was on hold with Asurion, they did not want to replace, customer is upset because there places that can't be cleaned, showed me a seem behind liner, called Asurion Techline, used Rescue Lens and showed Techline, they said sorry, that's not covered, customer said she had to leave, need to reschedule, customer said she will continue to argue with Asurion
We serviced a
KUDS230B0 KITCHENAID
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 10/27/2017
Wash motor is not engaging, timer is not sending power, also checked wash motor windings, has an open, motor is available but timer is not,
We serviced a
KMHC319ESS0 KITCHENAID
Model MICROWAVE
Near North Ridgeville, OH 44039
Paul H.
Job Details: 10/27/2017
, Replaced main control board and turntable motor. Tested microwave. Tests ok.; Job Cmpltd
We serviced a
WFG770H0FZ0 WHIRLPOOL
Model RANGE
Near Elyria, OH 44035
Paul H.
Job Details: 10/27/2017
, Igniter switch for left rear burner was not seated on valve, when valve was turned off, switch was still in igniting position, aligned switch and secured, tested repeatedly, op test ok.; Job Cmpltd
We serviced a
WHIRLPOOL WALL OVEN/MICRO
Model JMW8530CAB
Near Broadview Heights, OH 44147
Tim G.
Job Details: 10/27/2017
omplaint that the door is not closing. Checked unit and found the door is not closing enough to engage the light and door switches. Checked and found service pointer TDC-0017B-B for this issue stating the unit needs a hinge kit. Ordering kit. ; ordrng 1 12002111 (hnge-door), schdld next appmnt for 11/3 FRI !,
We serviced a
MEDB800VQ0 MAYTAG
Model DRYER
Near Avon Lake, OH 44012
Paul H.
Job Details: 10/27/2017
Founds felts worn and idler pulley sticking. DO NOT ORDER until we hear from customer about whether or not to repair.; ordrng 2 280140 (seal,drum 40.81)s and 1 WPW10547292 (pulley-idr 25.38)
We serviced a
MMV5208WS MAYTAG
Model MICROWAVE
Near Euclid, OH 44117
Benjamin B.
Job Details: 10/27/2017
Found top trim broken Unit unplugged when i arrived ran unit serversl times found error call for service f6 relay issue on noard need to order ; ordrng 1 W10259232 (grill-vent) and 1 WPW10569241 (cntrl-elec), schdld next appmnt for 11/3 FRI
We serviced a
WRS571CIDM01 WHIRLPOOL
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 10/27/2017
, Corrosion around vent for evap cover. Not available. Gave customer the part information;
We serviced a
WTW8500DW0 WHIRLPOOL
Model WASHER
Near Willoughby Hills, OH 44094
Benjamin B.
Job Details: 10/27/2017
Replaced clutch stator and gearcase op test ok; Job Cmpltd
We serviced a
WTW7300DW0 WHIRLPOOL
Model WASHER
Near Lorain, OH 44055
Paul H.
Job Details: 10/27/2017
Replaced cabinet and touch panel. Water shut off was leaking. Brought to customers attention.; Job Cmpltd,
We serviced a
WRT111SFDB03 WHIRLPOOL
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 10/27/2017
Replaced evaporator fan and harness. Unit running efficiently now.; Job Cmpltd,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Maple Heights, OH 44137
Corina B
Job Details: 10/27/2017
CC that the unit will not drain. Went to manual diag to drain pump, just humming. Checked the drain pump wires j2-3 21.8ohms. Checked the drain pump, had a wire caught inside the drain pump. Removed wire ran a normal load and a drain and spin. Optest ok. ; Job Cmpltd
We serviced a
WED5000DW2 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44111
Dan H
Job Details: 10/27/2017
Customer complaint of gas smell, unit is an electric dryer, advised customer that gas smell could not be coming from dryer and if they smell gas they should call the gas company, unit is operating as designed ; Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Munson Township, OH 44024
Jeff M
Job Details: 10/27/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WZF79R20DW00 WHIRLPOOL
Model FREEZER
Near Parma, OH 44130
Dan H
Job Details: 10/27/2017
Installed new control and alarm, op test good ; Job Cmpltd
We serviced a
KRMF706ESS00 WHIRLPOOL
Model REFRIGERATOR
Near Kirtland, OH 44094
Jeff M
Job Details: 10/27/2017
The unit is not making ice I put the unit in diagnostics mode tested the optics sensors they display that the Bin was in place and empty indicating that it needs more ice. Hey tested the temperature sensors they all passed I put the unit into harvest mode three times and not a single time did the icemaker move or cycle or attempt to find home position needs a new icemaker; ordrng 1 WPW10764668 (ICE MAKER),
We serviced a
WRS571CIDM01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/27/2017
Found unit not dispensing ice. Augor motor making a popping noise needs augor motor and ice bin; ordrng 1 W10852956 (spring) and 1 W11109888 and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2220458 (coupling) and 1 WPW10225313 (motor) and 1 WPW10258544 (shaft), schdld next appmnt for 11/3 FRI
We serviced a
KUDS30IXBL0 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/27/2017
Old wheel left in track removed op test ok; Job Cmpltd
We serviced a
MGR5775QDS WHIRLPOOL
Model RANGE
Near Cleveland Heights, OH 44121
Corina B
Job Details: 10/27/2017
CC that the spark ignitors are not igniting on the cooktop or in the oven. When igniting the oven had a ball of gas. Burners are working. Went to check the draw on the ignitor and found mouse droppings. Took pic. ; Job Cmpltd
We serviced a
KDFE104DSS3 KITCHENAID
Model DISHWASHER
Near Cleveland, OH 44113
Dan H
Job Details: 10/27/2017
Customer complaint that unit skips the wash cycle, started normal wash cycle, unit filled, wash motor never started, wash motor is recieving 120vac, unit needs new sump assembly, installed new sump assembly, op test good ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock, Job Cmpltd
We serviced a
WRT138FZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44113
Dan H
Job Details: 10/27/2017
Customer complaint that unit is not cooling porperly, fresh food section temperature at 37 degrees, freezer section temperature at 0 degrees, evaporator fan is running, good frost pattern on evaporator, compressor and condenser fan are running, found fresh food section door gasket not sealing on left side, used heat to expand gasket and petroleum jelly to help gasket stick to cabinet, door sealing now, op test good ; Job Cmpltd
We serviced a
DBXR453EA1WW HOT POINT
Model DRYER
Near Lyndhurst, OH 44124
Corina B
Job Details: 10/27/2017
CC that the unit it not turning on. Found the start knob is broken. Will need a new knob. Checked outside vent, good. Cust can install. Optest ok. ; ordrng 1 WH1X2721 (knob&clip assy start),
We serviced a
10672264100 KENMORE
Model REFRIGERATOR
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/27/2017
Fresh food 46 and freezer at 14. giving refund of 150.09; Job Cmpltd
We serviced a
MGDB835DW3 MAYTAG
Model DRYER
Near Willoughby Hills, OH 44092
Corina B
Job Details: 10/27/2017
CC that the unit is not heating. Turned the unit on and the drum is not turning. The motor is humming. Removed the front panel. Found a sock in the blower wheel. Checked outside vent, good. Optest ok. ; Job Cmpltd
We serviced a
MVWX655DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44106
Dan H
Job Details: 10/27/2017
Customer complaint that cool water setting feels very hot, shut off valves are leaking, advised customer that they need a plumber to replace leaking valves, ran diagnostics, no error codes found, hot and cold water lines are installed in correct spots, hot and cold water valves both opening, unit is operating as designed ; Job Cmpltd
We serviced a
NTW4516FW WHIRLPOOL
Model WASHER
Near Cleveland, OH 44118
Dan H
Job Details: 10/27/2017
Customer complaint that unit is not spinning, ran diagnostics, found f9e1(long drain), ran manual test cycle, drain pump is not working, drain pump recieving 120vac, unit needs new drain pump; ordrng 1 W10919003 (pump-water 121.74), schdld next appmnt for 11/3 FR
We serviced a
NTW4516FW WHIRLPOOL
Model WASHER
Near Cleveland, OH 44118
Dan H
Job Details: 10/27/2017
Customer complaint that unit is not spinning, ran diagnostics, found f9e1(long drain), ran manual test cycle, drain pump is not working, drain pump recieving 120vac, unit needs new drain pump; ordrng 1 W10919003 (pump-water), schdld next appmnt for 11/3 FRI
We serviced a
GFSS6KKYESS GE
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 10/27/2017
CC that there is water leaking from the ff and freezing food. Ff 37 fz2. Advised cust to move the top shelves to fit a gallon of milk. Deli drawer is frozen to the bottom of the ff. Steamed the deli drawer out. Evap cover is frozen. Will come back next week. Advised cust to have unit unplugged for 24 hrs
We serviced a
WRF736SDAM10 WHIRLPOOL
Model REFRIGERATOR
Near Ashtabula, OH 44004
Benjamin B.
Job Details: 10/27/2017
unit needs user interface panel amd door handle tightened ; ordrng 1 W10865870 (cntrl-elec)
We serviced a
GTWN3000M2WS GE
Model WASHER
Near Madison, OH 44057
Benjamin B.
Job Details: 10/27/2017
Found timer not advancing need to order ; ordrng 1 WH12X10535 (timer washer), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 11/2 THU
We serviced a
JENN-AIR COOK TOP
Model JGC8536BDB
Near Brecksville, OH 44141
Tim G.
Job Details: 10/26/2017
Complaint that the rf burner is not working. Checked and found the valve working but the switch contacts are not closing to power the module. All other burners working, needs switch. Tech checked that all burner head screws come loose in order to do repair and found the rf and center burner screws rusted. Unit will need the 8 screws and heads. Quoted customer for repair ; ordrng 1 8215559 (base- burn. 43.17) and 1 W10203537 (burnr-base 35.81) and 1 WP74007774 (switch- bu. 44.67) and 1 WP8273062 (screw. 4.46), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 11/6 MON !,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Broadview Heights, OH 44147
Tim G.
Job Details: 10/26/2017
Complaint that the door will not close. Checked and found the latches in the latch position. Found the leads discolored on the micro switches. Replaced upper and lower, op test good. ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
We serviced a
KITCHENAID MICRO/OVENCOMBO
Model KBHC179JSS0
Near Sheffield Lake, OH 44054
Brian B
Job Details: 10/26/2017
When micro is turned on, can smell burning odor. Removed from wall. Disassembled. Found magnetron smoking. Also recommend replacing diode and capacitor. Will give est. cust doe not want to repair at this time. Paid sc. good for 30 days. Do not order parts.; , Job Cmpltd,
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 10/26/2017
CC that the im is not working. Jumper the im from t to h, did not move. Had 120v. Replaced the im from t/s. Optest ok. ; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd
We serviced a
AFI2539ERM02 AMANA
Model REFRIGERATOR
Near Ashtabula Township, OH 44004
Benjamin B.
Job Details: 10/26/2017
Cust complaint cust is getting crushed ice when set to cubed. Found ice bin grinding cubes when set to cubed grinder was in way set to crushed unit starting working cust wants a new bin explaimed that the unit is working as designed. Still wants a new bin so shipping him a bin and he van jnstall ; ordrng 1 WPW10562191 (ice-contnr
We serviced a
MVWB835DW2 MAYTAG
Model WASHER
Near Brooklyn, OH 44144
Dan H
Job Details: 10/26/2017
Customer complaint of loud noises and unit not spinning water out, customer put load in unit, customer over loaded unit, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, ran diagnostics found f9e2(pump drive system problem), f0e5(off balance), and f0e3(over loaded) error codes, ran manual test cycle, drain pump is working, no unusual noises heard in any components, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Avon Lake, OH 44012
Brian B
Job Details: 10/26/2017
, CC of funny noise when she opens door. This could be the sound of damper running. Checked temps. 39 ff, 2 freezer, normal.. ran diag, turned on all loads. All sounds are normal. Adjusted feet and door.. advised cust that food placed in front of damper could freeze. Optest ok.; Job Cmpltd,
We serviced a
GE SXS REFRIGERATOR
Model ZISB36DYB
Near Avon Lake, OH 44012
Brian B
Job Details: 10/26/2017
Auger motor not running. Found loose connection on auger plugin. Reseated connector.. tested auger. Optest ok.; Job Cmpltd,
We serviced a
FRIGIDAIRE RANGE GAS
Model PLGF389CCA
Near Bay Village, OH 44140
Brian B
Job Details: 10/26/2017
Oven taking too long to ignite. Ignitor draw at 2.7 amps. Weak ignitor. Will give est. replaced ignitor from t/s.. tested oven at 350.. temp correct. Optest ok.; used 1 12400035 (IGNITOR 5299) from stock, , Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 10/26/2017
Cabinet is bent where top of FC door connects, took pictures with a straight edge, called Techline, spoke with TJ, not repairable. SR# 7720401898; Job Cmpltd,
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 10/26/2017
IM door is not sealing, air migration causing auger to stick, ordering separator, also spotting, pitting, and corrosion on at least two doors, taking pics, spoke with GS, ordering doors; ordrng 1 W10815669 (dor-fip ss) and 1 W10815678 (dor-fip ss) and 1 W10815687 (dor-fip ss) and 1 W10815695 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W10919724 (SEPARATOR),
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Strongsville, OH 44149
Tim G.
Job Details: 10/26/2017
Complaint that the Fa is not cooling and the icemaker is not making ice. Checked and found temps fz53 ff53. Found the compressor and fan running. Tapped the low side and found the unit in a 20” vac. Added half charge (3.00 oz ) to unit and found unit to pull out of a vac and begin to cool. Unit needs compressor and EVAP due to low side leak in the EVAP. ; ordrng 1 W10832994 (compressor) and 1 WPW10608485 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 11/3 FRI ! [***],
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Oberlin, OH 44074
Paul H.
Job Details: 10/26/2017
Replaced main control board and ran calibtation cycle. Tested normal. ; Job Cmpltd,
We serviced a
MSD2554ARW MAYTAG
Model REFRIGERATOR
Near Seven Hills, OH 44131
Jeff M
Job Details: 10/26/2017
I found the door chute solenoid sticking. The unit needs the repair kit ; ordrng 1 12001991 (door kit ice)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS00
Near Strongsville, OH 44149
Tim G.
Job Details: 10/26/2017
Complaint that the lower oven is not heating to the correct temp. Tested the lower oven at 350 and found both elements working. Unit reached the preheat temp and tech let unit cycle for another 20mins. Checked the units temp and found unit right at 350. Advised the customer about preheating and rack positions. Unit working by design. ; Job Cmpltd,
We serviced a
MZD2665HEW MAYTAG
Model REFRIGERATOR
Near Parma, OH 44134
Jeff M
Job Details: 10/26/2017
The unit leaking in the rear. I found the water valve damaged and one of the lines coming out of the filter head split estimate only.; ordrng 1 WP67004106 (FILTER HEAD) and 1 WP67005154 (WATER VALVES)
We serviced a
KBFO42FTX03 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Jeff M
Job Details: 10/26/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KDTE404DBL0 KITCHENAID
Model DISHWASHER
Near Walton Hills, OH 44146
Jeff M
Job Details: 10/26/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
JES9860CAS02 JENNAIRE
Model RANGE
Near Parma, OH 44129
Chad P.
Job Details: 10/26/2017
Installed relay. Op test ok. ; Job Cmpltd,
We serviced a
WFG505M0BS3 WHIRLPOOL
Model RANGE
Near North Royalton, OH 44133
Chad P.
Job Details: 10/26/2017
Installed control. Op test ok. ; Job Cmpltd,
We serviced a
MTW5570TQ0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Dan H
Job Details: 10/26/2017
Customer complaint that unit is not spinning, no model/serial tag found, found lid switch broken, found agitator dogs worn out, found puddle of oil underneath transmission, unit needs new agitator dogs, lid switch, transmission, clutch, and brake; ordrng 1 285785 (clutch) and 1 3360629 (gear case) and 1 80040 (agitator dogs) and 1 W10820043 (brake & drive tube) and 1 WP8318084 (switch-lid), schdld next appmnt for 11/3 FRI
We serviced a
AER6303MFS0 AMANA
Model RANGE
Near Strongsville, OH 44136
Chad P.
Job Details: 10/26/2017
Installed panel and drawer. Op check ok. ; Job Cmpltd,
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near Roaming Shores, OH 44085
Benjamin B.
Job Details: 10/26/2017
Installed control and interface op test ok.; Job Cmpltd
We serviced a
GGG388LXS01 WHIRLPOOL
Model RANGE
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 10/26/2017
Installed manifold and knobs. Op test ok. ; Job Cmpltd,
We serviced a
LER4634PQ0 WHIRLPOOL
Model DRYER
Near South Euclid, OH 44121
Corina B
Job Details: 10/26/2017
CC that the unit is not heating. Checked the vent outside, good air flow. Cycling properly. Optest ok. ; Job Cmpltd
We serviced a
MVWC555DW1 WHIRLPOOL
Model WASHER
Near Pierpont, OH 44082
Benjamin B.
Job Details: 10/26/2017
Ran unit on normal cycle. Cust states unit is not locking when its supposed to. States unit should lock in sensing mode 44922 tj wpl techline states unit is working as designed some do lock when unit is started but this model definietly does not lock unitl unitl goes in to spin. File number 7720400876;customer is not happy with what wpl told me ery; Job Cmpltd
We serviced a
ASI2275FRW00 AMANA
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Dan H
Job Details: 10/26/2017
Customer complaint that customer had poor experience from store unit was purchased at and with delivery service, customer stated they did not want ice maker, but got one any ways, customer states they are missing freezer section shelf, freezer section section has 3 shelves and a drawer, marcone look up only shows 3 shelves and a drawer, advised customer that she is not missing a shelf, customer kicked us out of house and refused to sign paperwork, no reciept was left either; Job Cmpltd
We serviced a
FTF2140FS1 FRIGIDAIRE
Model WASHER
Near Wickliffe, OH 44092
Corina B
Job Details: 10/26/2017
Replaced the bellow. Optest ok.; Job Cmpltd
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Middlefield, OH 44062
Benjamin B.
Job Details: 10/26/2017
Complaint unit will run on normal cycle for 10 or 15min then shut down will go through 1 hour wash ok. Also dishes are wet at the end of the cycle and she has to dry them by hand. Found no error codes unit is working ok calibrated unit by entering diagnostics no parts needs ; Job Cmpltd
We serviced a
KDTM404EBS3 KITCHENAID
Model DISHWASHER
Near Avon, OH 44011
Dan H
Job Details: 10/26/2017
Installed new door panel, op test good ; Job Cmpltd
We serviced a
WRT311FZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44111
Dan H
Job Details: 10/26/2017
Installed new evaporator fan motor, op test good ; Job Cmpltd
We serviced a
MVWP475EW0 MAYTAG
Model WASHER
Near Russell Center, OH 44072
Benjamin B.
Job Details: 10/26/2017
Foumd unit not spinning on bulky cycle unit will drain and spin if manually put on drain and spin control not telling unit to spin need to order comtrol cust states she is washing like materials and using he detergent and correct amount cust states unit has never gone off balance. Install looks good drain is correct and valbes are not leaking ; ordrng 1 W10913953 (actuator) and 1 WPW10719321 (cntrl-elec)
We serviced a
KEBS207SSS04 KITCHENAID
Model WALL OVEN
Near Moreland Hills, OH 44022
Jeff M
Job Details: 10/26/2017
The unit was not calibrated. A preheated the oven to 350 the temp of the baking pan was 400 I offset the temperature by -30 should bring the ambient temperature of the oven to a more reasonable temp; Job Cmpltd
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near University Heights, OH 44118
Jeff M
Job Details: 10/26/2017
I found the drain on the ground. I cleared the drain code unit op tested good ; Job Cmpltd,
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Richmond Heights, OH 44143
Jeff M
Job Details: 10/26/2017
The unit is making ice. Unit op tested good i cant copy the issue; Job Cmpltd,
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 10/26/2017
Installed control and console. Calibrated and ran normal wash. Op test ok. Placd core on truck for return. ; Job Cmpltd,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 10/26/2017
Found drain line upside down. When pulled up to place on sink or stand pipe it kinked. Corrected drain line. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Brecksville, OH 44141
Tim G.
Job Details: 10/26/2017
Complaint that the customer is having to replace the cooktop bulb constantly and the light will not shut off. Checked the unit and found the relay stuck closed. Customer stated that when the bulb goes it explodes (blackening the inside). Checked for pinched wires and found all ok. Checked the outlet and found a steady 125vac. Also checked the voltage at the light and found the same. Called and spoke to Kurt at techline sr#7720397474. Per Kurt there is no pointers regarding this call other than if replacing the factory bulb to a LED it could cause failure to the control. Checked and found the socket center tab corroded and between Kurt and the tech both determined the cause to be the socket causing the issue. Per Kurt unit needs board, bulb, and socket. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11100597 (CONTROL), schdld next appmnt for 11/2 THU 9-12,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 10/26/2017
Unit stord fault for motor over temp, rocked rotor and over load. Signs on rotor that it was hitting something. Unit tests okay in store. Faulty install. Op test ok. ; Job Cmpltd,
We serviced a
MMV4205DW1 MAYTAG
Model MICROWAVE
Near Cleveland, OH 44102
Dan H
Job Details: 10/26/2017
Customer complaint of open/close door error, found one of the cams physically broken, unit needs new cams and switches, installed new cams and switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS ) Job Cmpltd
We serviced a
FRIGIDAIRE REFRIGERATOR
Model MRT13BSCW1
Near Cleveland, OH 44107
Brian B
Job Details: 10/26/2017
Machine is approx 20 yrs old.. cc that ff is too cold. Adjusted damper and main control. Optest ok.; , Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Brooklyn Heights, OH 44131
Chad P.
Job Details: 10/26/2017
Cc that unit is not shutting down when a load becomes out of balance. Simulared out of balance load. No stored faults. Unit failed to shut down. Needs control replaced. ; ordrng 1 W11116592 (CONTROL),
We serviced a
WFG510S0AS1 WHIRLPOOL
Model RANGE
Near Parma Heights, OH 44130
Chad P.
Job Details: 10/26/2017
, Found control died in self clean. Control panel also warped. Needs both replaced ; ordrng 1 WPW10370101 (CONTROL PANEL) and 1 WPW10424890 (CONTROL)
We serviced a
JJW3830WS00 JENAIRE
Model WALL OVEN
Near North Royalton, OH 44133
Chad P.
Job Details: 10/26/2017
Installed control panel and rework kit. Tech was unable to install blower as there was not enough electrical cord to pull unit out. Will need a contarctor or electrician to gain access to rear of unit. Cust will contact us back for install date. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM
Near Cleveland, OH 44107
Brian B
Job Details: 10/26/2017
Found ice buildup on top of evap and fan and throughout freezer. No airflow to ff section. Slides are iced up and door not closing all the way. Used steamer to clear ice. Greased slides and adjusted door. Advised customer that freezer door must close all the way or cooling unit will freeze up. Optest ok.; Job Cmpltd,
We serviced a
GENERAL ELEC WASHER
Model GTWN7450D0WW
Near Deerfield, OH 44411
Tim G.
Job Details: 10/26/2017
Arrived to home and the customer stated that she didn’t think all the parts were here. Checked and found only the gearcase, nut, seal, and shifter were delivered. Customer also stated that the drain hose had a hole I it as well and that she spoke with the office about it. Looking at the notes drain hose wasn’t ordered. With the parts that are missing repair can not be completed. Found packing slip and according to it all parts should be here. Spoke to GS, reordering missing parts. ; ordrng 1 WH01X10758 (spring clutch) and 1 WH41X10326 (hose drain) and 1 WH41X10327 (hose inlet) and 1 WH98R401701 (UPDATE), schdld next appmnt for 11/2 THU ! [**],
We serviced a
KDTE254ESS1 KITCHENAID
Model DISHWASHER
Near Munson Township, OH 44024
Jeff M
Job Details: 10/26/2017
Dispenser lift spring came out reassembled the dispenser unit tested good; Job Cmpltd
We serviced a
KDTE254ESS1 KITCHENAID
Model DISHWASHER
Near Munson Township, OH 44024
Jeff M
Job Details: 10/26/2017
, Installed new part unit op tested good ; Job Cmpltd
We serviced a
WSF26C3EXW01 WHIRLPOOL
Model REFRIGERATOR
Near Wickliffe, OH 44092
Benjamin B.
Job Details: 10/26/2017
Installed feet and all parts listed op test ok.; Job Cmpltd
We serviced a
DUL200PKQ1 WHIRLPOOL
Model DISHWASHER
Near Euclid, OH 44132
Corina B
Job Details: 10/26/2017
We serviced a
WMH31017FS0 WHIRLPOOL
Model MICROWAVE
Near Cleveland, OH 44102
Dan H
Job Details: 10/26/2017
Installed new door, control panel, and case, op test good ; Job Cmpltd
We serviced a
KDFE104DWH5 KITCHENAID
Model DISHWASHER
Near MENTOR ON THE, OH 44060
Benjamin B.
Job Details: 10/26/2017
I was able to bend frame i domt think we are going to need tub but am going to need cable glide; ordrng 1 WPW10084086 (door balance wheel), schdld next appmnt for 11/2 THU
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM
Near Columbia Township, OH 44028
Tim G.
Job Details: 10/26/2017
Tech went to home early and found no one there. Spoke to customer about the issue and advised we would be preordering the pressure regulator to cure the issue. Tech did also notice a lot of new builds in the area that could be effecting the water" Spoke to GV and advised that Tech left message with customer to contact him letting him know that they got the message. ; ordrng 1 W10786952 (valve),
We serviced a
TAPPAN WALL OVEN COMBO
Model 11-4161-10
Near South Euclid, OH 44121
Gail V.
Job Details: 10/26/2017
Approx 30 yrs old. CC that oven mot heating evenly. Checked upper and lower elements. Both good . Set to preheat at 350.. both elements red.. after preheat, must be switched to bake. Stabilized temp was very close to 350. Optest ok.;
We serviced a
WHIRLPOOL DISHWASHER
Model DU930PWPB0
Near Cleveland Heights, OH 44118
Brian B
Job Details: 10/26/2017
Replaced motor pump assembly. Ran test cycle.. optest ok.; Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Brooklyn, OH 44144
Brian B
Job Details: 10/26/2017
CC that when plugged in, drain pump keeps running. Reset power, held in start button to cancel cycle. Ran diag, lid unlock fault. Cleared code, ran calibration and auto test. Optest ok.; Job Cmpltd, saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Cleveland, OH 44135
Brian B
Job Details: 10/26/2017
Found frrezer door switch sticking. Freed up and lubricated with silicone.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Cleveland, OH 44113
Brian B
Job Details: 10/26/2017
Replaced freezer door. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBW00
Near Cleveland, OH 44103
Brian B
Job Details: 10/26/2017
Replaced gasket. Also, found liner separated. Used silicone adhesive to seal door liner. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Cleveland, OH 44113
Brian B
Job Details: 10/26/2017
Did not receive parts yet. Advised cust to call office when parts arrive. Office to try and track for expected date. Will r/s for 2 weeks out. ;
We serviced a
WHIRLPOOL WASHER
Model LA5500XSW1
Near Lyndhurst, OH 44124
Brian B
Job Details: 10/26/2017
Machine makes loud grinding noises. Removed pump and motor. Ran motor isolated. Motor has failed.. will need new motor and drive coupling.. r/s per cust req. needs early appt.; ordrng 1 285753A (coupling,motor) and 1 WP661600 (MOTOR), schdld next appmnt for 11/2 THU 8-10,
We serviced a
WRT311FZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Fairview Park, OH 44126
Dan H
Job Details: 10/26/2017
Customer complaint that unit is leaking into fresh food section, found frost build up in freezer section unit needs new service kit from service pointer W10916291A; ordrng 1 W10916494 (blade-fan), schdld next appmnt for 11/2 THU
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Cleveland, OH 44103
Dan H
Job Details: 10/26/2017
Customer complaint of loud noise, ran diagnostics no error codes found, ran manual test cycle, no unusual noises heard, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd
We serviced a
MVWC415EW0 MAYTAG
Model WASHER
Near Elyria, OH 44035
Benjamin B.
Job Details: 10/26/2017
Installed all parts op test ok.; Job Cmpltd
We serviced a
FFHS2322MQ2 FRIGIDAIRE
Model REFRIGERATOR
Near Conneaut, OH 44030
Benjamin B.
Job Details: 10/26/2017
Found fresh food at 40 freezer at 14. Unit has 0astic water line. Instructd cust to replace to copper braided steel or pex ; ordrng 1 241796405 (tube-water fill) and 1 242252702 (valve), schdld next appmnt for 11/1 WED
We serviced a
MAYTAG DRYER
Model MGDX655DW0
Near Grafton, OH 44044
Tim G.
Job Details: 10/25/2017
Complaint that the unit is making abnormal sounds when running. Checked and found the roller bearings to have failed. Cleaned shafts and replaced both, op test good. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; used 2 WPW10314173 (SUPPORT ROLLER) from stock, Job Cmpltd
We serviced a
MDBH949PAM0 MAYTAG
Model DISHWASHER
Near Perry Township, OH 44081
Corina B
Job Details: 10/25/2017
CC that the unit keeps flashing on the start button. Removed the front panel. Looked at the UI and it has silver migration on the ribbon cable. Will need a new UI. Service pointer W10732429B called T/L Mark S-code S25462 Will pay for part. File #7720393402. ; ordrng 1 W10811163 (panel-cntl), schdld next appmnt for 11/2 THU
We serviced a
MED5640TQ0 MAYTAG
Model DRYER
Near North Olmsted, OH 44070
Dan H
Job Details: 10/25/2017
Installed new thermal fuse, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd