Local Reviews
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Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Great service and the repairman was very, very good. I would highly recommend him to anyone.
Ronald - Avon Lake, OH
undertrained Techs
Tim - Hinckley, OH
2 trips by 2 different techs, two different diagnoses, both incorrect, both on phone with superiors whole time while here.
Response from Fred's Appliance Service:
Hi Tim, Thank you for sharing your experience with us! During the most recent visit, our technician recommended replacing a wire harness for your dryer. However, my records show that you did not choose to complete that repair. If you would like to schedule a return visit, please give us a call at 1-888-45-FREDS and we will get your dryer up and running again! Thanks! The Fred's Team
Very good service
Linda - Andover, OH
David
David - Garfield Heights, OH
Great Service
Justin - Cleveland, OH
Exteremely Good Service
Tom - Mentor, OH
Technician diagnosed problem as being not mechanical but staff personnel not being familiar with temp settings etc. Freezer "off " had been pushed while someone was trying to set temp and was not familiar with setting procedure Saved us a lot of $$$.
great advice
Thomas - Avon, OH
Gabriel was a professional tradesman. He was confident in how I need to proceed based on the situation related to my appliance.
great service by your tech's
Jeff - Middleburg Heights, OH
Brian
Brian - Ashtabula, OH
Was very nice and professional
Microwave Fixed
Beverly - Independence, OH
Good service
Great service
Deborah - Kent, OH
Would use them again
Stonegate
Brian - Ashtabula, OH
Thorough service
Matt - Chardon, OH
Ron in Aurora.
Ron - Aurora, OH
Tech was great and his guidance resolved the issue we had with a new dishwasher.
Awesome service!
Billy - Mayfield Heights, OH
They had the replacement part on the truck and the repairman had it fixed in minutes.
Great service. Tech was awesome
Ashley - Mentor, OH
Shandi
Shandi - Rome, OH
Good service
Jeff was great!
Daniel - Pepper Pike, OH
Jeff was friendly, knowledgeable, and helpful in solving my issue despite a few surprise hiccups along the way that there was no way he could have foreseen.
The overall experience was great. Easy to schedule and track . Joe was very knowledgeable and friendly. Love working with them
Paula - Chagrin Falls, OH
Amazing Service
John - Ashtabula, OH
The service man, I believe his name was Arthur, was awesome. He was on time, professional and very knowledgeable. He was able to locate replacement parts and provided us with an honest repair estimate.
Fred's is awesome
Tim - Euclid, OH
Jason is awesome
Great Service
Sylvia - Woodmere, OH
Great Service
Jeffrey - Conneaut, OH
KB
Kevin - Cleveland Heights, OH
Gabrielwas
Lois - Elyria, OH
Couldn't have been better service!!
Patty - Kent, OH
Brian had my washer running in no time!!
Great service
Ruth - Lorain, OH
Excellent customer service
Quality service
Eugene - Ravenna, OH
Brian worked efficiently. Determine what the problem was, ordered parts and installed parts a few days later.
Knowlegeable Repairman
Bonnie - North Olmsted, OH
Gabriel was very kind and helpful while explaining the workings of my Whirlpool electric stove. He presented himself professionally and worked quickly. I would recommend him for any technical appliance repairs.
Excellent Service
Jenna - Lakewood, OH
Great service
Megan - Avon, OH
Great service
Angela - Cleveland, OH
Wonderful service and I would recommend to everyone, I’m very satisfied
Great service
Pat - Ashtabula, OH
Great Service
Maria - Willoughby, OH
Thanks for fixing our dryer quickly and efficiently!
notsure
Pat - Avon, OH
Great service
Deborah - North Olmsted, OH
Corey has worked on our appliances before and we know we can trust him to provide great service.
professional
Nancy - Bay Village, OH
Our service person, Corina, was very helpful and courteous. The only thing I wish is that we didn't have to wait 3 days to get someone in here as it was the refrigerator. Not having a fridge for 3 (plus more as we have to get a new one) is very inconvenient. But I know everyone is busy.
Response from Fred's Appliance Service:
Hi Nancy, Thanks for taking the time to share your experience with us! We are certainly in the midst of our busy summer months and we are scheduling out further than we would like. We know it's super inconvenient to be without your refrigerator! We are committed to providing excellent customer service and are working to create more availability in our schedule. We are so happy to hear that Corina was helpful and courteous! Have a great weekend! The Fred's Team
Survey
Diane - Aurora, OH
Good exept no Shoe Covers were worn
Response from Fred's Appliance Service:
Hi Diane! Thanks for dropping us a line. Sorry Brian missed his shoe covers. We will be sure to hassle him!! But in all seriousness, we will make sure he's wearing them regularly. Thanks for sharing. Have a great evening! -The Fred's Team
Jeff was very kind and helpful and listened to our Questions.
Daniel - Ashtabula, OH
Recent service
Mike - Brecksville, OH
Dish Washer
Richard - North Ridgeville, OH
Was under warrant so no knowledge of cost
Michael
Michael - Chagrin Falls, OH
Brian was terrific very informative and spent a lot of time with us
Ms
Laurie - Willoughby Hills, OH
Jeff was great .
Great technician and price
Michael - South Euclid, OH
Brian was very courteous and knew his stuff. He diagnosed and repaired my dryer and cleaned up. I would ask for him whenever I need any other service.
Great Service
Anita - Parma Heights, OH
Friendly and conscientious. Timely repair.
Excellent Service
Gus - Chagrin Falls, OH
The tech was very friendly and very professional!Clearly knew what he was doing.
Job complete
Ken - Euclid, OH
Arrived on time and replaced the timer and the knob. First rate job, and washer works fine.
Very good service
Rita - Middleburg Heights, OH
Great fast service!
Christopher - Aurora, OH
Great service
Betty - Richmond Heights, OH
Excellent!
Great service
Greg - Mogadore, OH
Awesome
Damion
Damion - North Ridgeville, OH
Michele
John - Aurora, OH
Jason was excellent!! He was polite, friendly, and very knowledgeable.
Great service
Robert - Madison, OH
Amazing person, wonderful work
Victor - Cleveland, OH
Wow this guy was awesome, patient and attentive. Stayed till everything was 100% perfect; went above and beyond and even shared a fresh juice before he left. Awesome tech and an amazing person! Keep up the good work:-)
GREAT SERvice
Caroline - Beachwood, OH
Pleasant, thorough repair. Fixed my issue and resolved 2 more with good advice.
AWESOME ALL AROUND
Frank - Conneaut, OH
I was very impressed with the communication, service tracking system, and the expertise of the entire team.
Great!
Sarah - Mentor, OH
Very professional!
Scott - Kent, OH
Great service!!
Great service
Tony - Strongsville, OH
David does a great job.
straightforward
Tim - Lakewood, OH
Good experience. A bit pricey just to walk in the door but I'm cheap and don't do this very often. Appreciated the frankness of the situation and felt the assessment and recommendation were fair. I'll recommend them to others.
very good
Jim - Rome, OH
Great service; thorough and kept me informed on his arrival tieme
Dave - Broadview Heights, OH
I think most service repairmen should be able to do their jobs, so that is the base that I start with. And Fred's Service met that base. What made them excellent was that he kept me informed throughout the day about when to expect him. Previously, they also sent a picture of what he looked like so I could identify him. These little things made the whole service call exceptional.
Perfection
Nesi - Rocky River, OH
Cathy
Cathy - Chardon, OH
He did a great job
Will not work with homeowners insurance
Sherwood - Kent, OH
I needed an estimate for America’s Preferred. Home Warranty insurance which unbeknownst to me, required that the technician speak to them at the time of the estimate. It turns out that Fred’s will not let a technician speak to an insurance company at all. So I spent $150 for two estimates that I can’t use. Fred’s needs to be upfront with their policy and put that information in their ad. It’s counter productive to have unhappy customers.
Response from Fred's Appliance Service:
Hi Janet, Thank you for sharing your review with us! We are sorry to hear about your troubles! Our technicians are either in a customer's home diagnosing and repairing appliances or driving. We rely on our office team to support our customers and their needs. Please have your warranty company call our office and we will be happy to share the technician's report and findings and we can even email them a copy of those notes. We will also be able to answer any questions they may have. Have a great weekend! The Fred's Team
Brian & the whole Staff are Wonderful!
Gary - Dorset, OH
Brian worked on our washing machine and did a superb job. It works again! Brian is top notch. Friendly, knowledgable and very well trained in his craft. Also worth mentioning are the hard working girls in the office, the are extremely accommodating, efficient, very helpful and just a pleasure to deal with. Their manager, well, what more can I say. She is just a peach! I really enjoyed speaking to her. Fred's is our only choice when it comes to appliance repairs.
Price high
Doris - Perry, OH
Your visit to the house is high
Response from Fred's Appliance Service:
Hello Doris, We appreciate you taking the time to share with us. We frequently evaluate our pricing structure to ensure that it aligns with industry standards and allows us to provide 5-star service. We know it's never fun to have an appliance break and have unexpected costs. Please let us know if your range is still not working properly; the service charge is guaranteed for 30 days! We will certainly consider your feedback during our next review. We hope you have a great week! Thank you, The Fred's Team
Excellent service!
Scott - Cleveland Heights, OH
great service
Elizabeth - Westlake, OH
Prompt
Robert - Streetsboro, OH
Great Service - Great representative
Michael - Lakewood, OH
great
Charles - Oberlin, OH
did great as always
Great service
Noreen - Bay Village, OH
Straight forward
Fred - Broadview Heights, OH
We had a complex situation and Dan did not lose his cool. He was a good listener and did his trouble shooting to figure out the solution!!!
Z
Marc - Beachwood, OH
.
excellent service
Baila - Beachwood, OH
A knowledgeable, courteous technician.
Amazing customer service
Mike - Geneva, OH
After replacing the motor (which wasn’t cheap) the control board went bad. The new control board combined with the new motor would have cost us more than a new dish washer, but they refunded us 100% of our money including the service fee so we could just go buy a new dish washer! I didn’t ask for this, He offered it!
Peggie Adams
Peggie - Painesville, OH
Great customer service
Gresha - Amherst, OH
Great service
Rose - Avon, OH
My technician was a great trouble shooter. Even though the problem ended up not being with the dryer, he was able to figure out that it was an electrical problem. He explained exactly what I needed to tell the electrician.
Awesome repairman
Donald - Willoughby, OH
After an online stove purchase arrived with a bad burner, the manufacturer sent out Fred's to make repairs. Repairman was clean, focused and replaced the burner quickly. He even took a few minutes to explain how the new oven worked since the controls were different from my last one. Fred's kept me well informed about when parts and service would be provided.
Mariam
Miriam - Maple Heights, OH
Very impressive customer service! Great and helpful technician! Very quick repair
Good Service
George - Madison, OH
Great service
Dorothy - Westlake, OH
Gabriel diagnosed the problems with our Whirlpool Washer quickly. Based on his findings, we made our decision regarding the washer.
Dishwasher
Kimberly - South Euclid, OH
Great service , in and out in no tome and fixed our dishwasher
Great customer service
Charles - Valley View, OH
Had a tough fix on Maytag washer. Finally had to replace entire control console. There was some difficulty in getting the part from the manufacturer but that wasn't the fault of the installer, Dan, or Fred's Appliance service team. Almost as soon as the part arrived an appointment was scheduled and it was installed. So far everything seems to be working fine.
Great
Michael - Lorain, OH
FRED'S SERVICE WAS GREAT!
Diagnose Dishwasher
Jon - Westlake, OH
Gabriel was professional, polite and courteous. He took the time to explain the issue and my options. I would definitely use Fred's again.
Great service
Daria - Parma, OH
The issue was not solved yet but l they did all they could
Great service
Kimberly - Euclid, OH
The technician was extremely helpful. She explained all my options and gave me all the information I needed. Thanks for the professional service.
Not good
Nelly - Middleburg Heights, OH
Not good.... I called in a work order because my icemaker was not working… Fred’s appliance came out and fixed everything except my icemaker… So far they’ve been here three times… Still no ice… Now I have to call back and have them come out for the fourth time ...I think you’re trying to make a career out of my refrigerator
Response from Fred's Appliance Service:
Hi Nelly! Thanks so much for sharing your service experience with us. We're very sorry for the continued troubles. We know how hard it can be to be without your icemaker. We don't like having multiple trips to the home for reoccuring issues. Know that we want to fix your icemaker for you just as much as you do! We promise. We do see the last time we reported to service this unit, we were unable to duplicate your icemaker issue. Intermittent problems also add a whole host of issues with the diagnostic process. We will be sure to pay very close attention on our next visit to get this problem solved for you. Thanks again for sharing your experience! -The Fred's Team
Awesome service
Deb - Berea, OH
Everyone was awesome from initial call to the technicians. Extremely knowledgeable courteous and great work to fix the washer
Ilona
Ilona - Parma, OH
Kim
Kim - Euclid, OH
great
Harold - Shaker Heights, OH
very good
Mile
Michael - Brecksville, OH
Dan knew the problem, he was very fast and efficient. Thanks
David gave great service
Marty - Strongsville, OH
David was very professional and knowledgeable
Great Service & Follow up
Gary - Dorset, OH
Brian from Fred's Appliance Service is polite, efficient, and very knowledgeable. Follow up service is wonderful. Squeezed us into a time slot (that they really did't have available) to accommodate us. Very happy and good overall experience. Thanks Fred's Appliance!
Great customer service
Gresha - Amherst, OH
Excellent service!
Kathy - Mentor, OH
Excellent repairman. Great response from office re warranty.
Great service
Geraldine - Bay Village, OH
Excellent
Jim
Jim - Cleveland, OH
service was completed in a timely manner ith good suggestions from the service ech
Don - Willowick, OH
Me
N - Fairview Park, OH
Service on whirlpool gas dryer
Susan - Solon, OH
Excellent
Daniel - North Olmsted, OH
Very quick, and polite!
Great service
Darren - Aurora, OH
Great service
Kevin - Timberlake, OH
Great Service
Linda - Shaker Heights, OH
Great Service
Susan - Mentor, OH
Jeff was courteous, knowledgeable and very thorough. He explained what might have caused the damage and showed ways to avoid the problem in the future. He was very professional. Follow-up phone calls and tracking email were great. Staff manning the phones were also awesome.
Thorough, On-Time, Ease of Setting up Appointment
Ginny - Chagrin Falls, OH
Great service
Jennell - Hinckley, OH
Gabriel did an excellent job of identifying the problem with our dryer and fixing it. Thanks!
Louise
Louise - Shaker Heights, OH
very competent, very thorough
William - Richmond Heights, OH
Quick & Easy!
T Dip - Willoughby Hills, OH
Great customer service. Easy to set up an appt. technician arrives when they tell you & explains what they are doing! My GE washer has a particular way it needs to be fixed & Jeff gets it.. he’s done quickly and it all works fine again!
Microwave
Larry - Olmsted Township, OH
First time, we waited 6 hours for service—second time they were on time and fixed the appliance
Response from Fred's Appliance Service:
Hi Larry, We appreciate you sharing your experience with us! We apologize that your technician was running behind on the first visit. Unfortunately, scheduling doesn't always go exactly as planned! We are so happy to hear that your unit is up and running again! We hope you have a terrific weekend! Thanks! The Fred's Team
Washer
Mary - Grafton, OH
David is great
Great service!
Kevin - LaGrange, OH
On time, clean, courteous, problem solved!
Great Service
Joyce - Lorain, OH
Good, friendly, perfessional service man.
Excellent
Kim - Geneva, OH
Gary
Gary - Perry, OH
Exceptional service
Marty
Marty - Strongsville, OH
He seemed very knowledgeable and was very customer service oriented but there still is a problem with my refrigerator, he did fix the freezer door that the delivery people installed incorrectly but there still seems to be a lingering problem
Response from Fred's Appliance Service:
Hi Marty, Thanks for reaching out to us! We are sorry to hear that your refrigerator still has a lingering issue. Someone from our team will be calling you shortly to coordinate a return date so we can take another look at the refrigerator. Thanks! The Fred's Team
Sandra
Sandra -
Great service
Debbra - Aurora, OH
Came within time frame given, and within phone call prior to appointment. Fixed problem, and answered questions afterward to help us take care of future problems.
GREAT SERVICE MAN!
Diane - Lorain, OH
Great customer service, he had no problems fixing my range really nice guy!!
Dave
David - Broadview Heights, OH
Great professional service
Solved
Ken - Chagrin Falls, OH
Took 2 tries but major rebuild is working.
Response from Fred's Appliance Service:
Hi Ken! Thanks for dropping us a line. We very much appreciate it. We're sorry it took 2 tries. Sometimes these machines get the best of us! We appreciate your patience. Have a great week. -The Fred's Team
Very professional
Roxanne - Avon Lake, OH
Absolutely one of the best services I had in years. Very polite, timely repair, educated in his field and above and beyond neat and clean.
Great Service
Howard - Cleveland, OH
I’m very satisfied with Corina’s work. She quickly identified the problem and completed the repair. She was friendly and professional.
Excellent Service
Anthony - North Royalton, OH
Definitely recommend this technician
Great service
Maureen - Cleveland Heights, OH
Good service
Knowledge technician
Carl - Mantua, OH
Excellent Service
Leah - Kent, OH
Fred’s Appliance could not have provided better customer satisfaction. The entire team was friendly and when they discovered that one visit was under warranty and we had already paid for the repairs they refunded the money. Thank you!
James
James - Madison, OH
Great service
Great job
Sherrita - South Euclid, OH
Jason did a great job. He told me what the issue was and how he resolved the issue. Thank you
Courteous, quick service!
Jim - Painesville, OH
Jeff was on time and quickly handled the repair.
Disappointed in quality of service
Sue - Aurora, OH
Very disappointed in quality of work. The one burner handle is hard to turn when oven is hot. In looking at the oven door it does not appear to be installed correctly. I will be calling tomorrow!!!!!!
Response from Fred's Appliance Service:
Hello Sue, We appreciate you sharing your feedback with us! We are sorry to hear that the handle isn't moving smoothly and that the door looks off. We will be happy to send a technician out to take a look and correct any issues. Give us a call at 1-888-45-FREDS to schedule. Thanks! The Fred's Team
The service tech was polite clean very neat I would certainly like to use him again if I needed to have another appliance repair
Len - Aurora, OH
great service
Jane - Cleveland Heights, OH
Great Service!
Dan - Beachwood, OH
Technician did a great job! Explained everything during the process. Very professional. Well done!
Good job
Pauline - Cleveland, OH
Impressive-most Impressive
Ken - Euclid, OH
Arrived on time, polite and informative. Gave me several options, explained everything. If I own an appliance brand you can service, you will get the call.
good service
Donald - Ashtabula, OH
Satisfactory & Helpful Service
Abdul & Mumtaz Misbah - Strongsville, OH
The help provided in operation & understanding of the dishwasher is appreciated. Thank you.
Thorough technician
Ken N. - Solon, OH
The service call cost was as stated during the appointment setup for a technician to come out to diagnose the problem. Unfortunately, Dan was unable to reproduce the issue, so no repair was made. Of course, it would've been nice if it had been a cheaper, but I feel the price was fair for a house call, and appreciated his thoroughness and suggestions on what to keep an eye out for.
Repair Kitchen Aid stove top
Jeff - Valley View, OH
Very good service. Like how you can see service schedule on-line.
Great service.
Marlin - Chardon, OH
The young man that came to repair our dishwasher was very courteous and found the problem right away. He also fixed something else that might cause future problems. Thank you for the great service.
Kathy
Kathy - Rocky River, OH
On time appointment with a quick repair.
Dryer Repair
Jean - Broadview Heights, OH
Jeff did an excellent job - arrived on-time & was very knowledgeable . Only delay and convenience issue was Whirlpool manufacturer had delays in delivery.
great service
Beth - Chagrin Falls, OH
On time and works great after the repair
Mandy - Lakewood, OH
I have always been please with the service provided! On time and quick to get the repairs done!
Great service
Pete - Mentor, OH
The actual service was great. Joe the technician was awesome. My only disappointment was how long it took to get on the schedule. I would highly recommend Fred’s!!
great service
June - Painesville, OH
Great service
Bernard - Cleveland, OH
Great service
Kimberly - North Olmsted, OH
Mr
Joseph - North Ridgeville, OH
Got done what needed fixed
James - Avon, OH
Ecellent
Service on new appliance
John - Seven Hills, OH
This is less than month old freezer. As of this writing problem of ice build up inside (frost free) has been conquered. Thank you for your knowledge of problem and fixing.
Very Thorough Diagnosis of My Oven's Problem
Paul - Beachwood, OH
Joe spent an hour diagnosing the exact cause for my double-oven's problem. He carefully tested and considered various possibilities before rejecting them, finally establishing the true cause. Once he returned a few days later with a replacement part, he was meticulous in making sure the oven actually worked and the kitchen area was as clean as he found it. Great service!
Dishwasher repair
Christine - Shaker Heights, OH
Excellent service!
Valerie - Westlake, OH
George is a very knowledgeable, educational, professional person. He immediately diagnosed and repaired the problem in my dishwasher. He then checked the system to make sure everything was operating efficiently. I will definitely call Fred’s Appliance service for my appliance repairs again. I will request George!
Great service
Alan - Cleveland, OH
on time,professional,competent and pleasant
Ken - Madison, OH
Arrived when he said he would and worked diligently to remedy a warranty issue. very competent!
Very professional
Annette - Rocky River, OH
Good experience from start to finish
Totally missed the problem
Kristina - Reminderville, OH
Brian has been out to my home to attempt to fix my refrigerator on a number of occasions. It would appear that the problem is resolved but a few months later, I am throwing away tons of food again. I asked for another serviceman this time and he said that the part the Brian ordered (that he replaced 5 months ago) was not the problem. Brian was wrong each time that he came out. Corey got it right the first time. I told Brian about the issue the first time that he came out, as it has been an issue since the 1st year that I owned the refrigerator.
Response from Fred's Appliance Service:
Hi Kristina, We appreciate you taking the time to share your review with us! Intermittent issues can certainly be challenging to diagnose and pinpoint. We apologize that the issue was not rectified at the original visit. But, we are so happy to hear that our refrigerator is up and running again! Have a great week! The Fred's Team
On time, good work
Kristina - Reminderville, OH
i had another serviceman out to my home to fix my refrigerator on a number of occasions this year. I kept having problems with it, having to throw away expensive food each time. Corey came out one time and figured it out. He took time to explain the problem to me and was very professional.
Great service I would definitely recommend them and call them again when needed
Jean - Rootstown, OH
Technician showed up on time was efficient found the problem and the repair was completed in a timely matter , they were able to get me in earlier the the scheduled appt which was greatly appreciated!
X
Bob - Mentor, OH
Very professional
Susan
Susan - Mayfield, OH
Great Service
Berna - Pepper Pike, OH
Very experienced & knowledgeable technician who did the repair timely & professionally!
Great service
Leo - Avon, OH
You have a great employee in Gabe. Very respectful and knowledgeable.
Anjua
Anjua - Shaker Heights, OH
Great. Jason was polite, neat and quick.
Good service
Jason - Painesville, OH
Very professional
Great service! Dan has been very patient with us over what is a tricky repair.
Charles - Valley View, OH
Dan has had to come out 3 times to repair a tricky problem with our washer. After installing a new control the washer worked fine. The next morning it didn't. He returned the next day and the washer was working again. That night it stopped again. We took a video this time to better show the problem. He's scheduled again for Wednesday and we're hoping to get the problem resolved so we can stop pestering everyone. Thanks!
Outstanding Service
Deborah - Mentor, OH
Fred’s is the best company to service all your home appliances. I have been with them for years and never had one issue. Service men always prompt, clean, and knowledgeable. The office ladies are so nice. You are not going to wait weeks for an appointment.
Great service
James - Brook Park, OH
David was professional, explained everything, worked quickly and my dryer sounds better than it did when I got it!
Gabriel
John - Bay Village, OH
Good Service
Laverne - Strongsville, OH
He came within the designated time which was good and did a good job cleaning up after himself
corinna was great
Robert - Bedford, OH
great service
Ken - Painesville, OH
Great diagnostician. Great service.
Anne - Roaming Shores, OH
See note above.
Professional Service,
Kathryn - Mayfield Heights, OH
Technician was very professional and friendly, service with a smile.
Fast efficient and friendly
Nicole - Highland Heights, OH
Great service again
Jennifer - Pepper Pike, OH
The technician quickly diagnosed issue and cleaned things up. He was friendly and explained things clearly. Giving 3 stars for convenience because it took a week before somebody was available, which might no be easily solved with shortages of good technicians.
Excellent service!
Janis - Valley View, OH
Excellent Customer Service
Larry - Solon, OH
From the appointment to the repair, I couldn’t ask for more. This is a wonderful company!
Great service
Dana - Brecksville, OH
Great Service
Terrence - Cleveland, OH
I thought Jeff M was knowledgeable and answer my questions. I told him that this is the 2nd time this has happened in 2 years and he told me there my be a mother board problem which would indicate a manufacturing problem.
Great service for a 💩 product
Rich - Avon Lake, OH
Gabriel was professional and a pleasure on each of his service calls for my lemon of a fridge...
Oven repair
Robert - Mentor, OH
Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.
did great job
Margo - Brooklyn, OH
Did a very good job of explaining everything about the product and answered all of my questions.
Rebecca
Rebecca - Bay Village, OH
Very professional. Gabriel was on time and very helpful.
Excellent service
Laura - Cleveland, OH
Excellent service
Darryl - Lakewood, OH
Service technicians were extremely professional and prompt and informative. They resolve the issue quickly and were very friendly.
great Service
Michael - Avon Lake, OH
Great experience
great service, good attitude
Peter - Rocky River, OH
Excellent
John - Chardon, OH
Our experience with Joe O and Fred’s was excellent in every way. We had a warranty through Home Depot for this repair but we use Fred’s normally so we were happy to be able to stick with Fred’s. Could not be happier.
On time fixed problem
Bill - Mentor, OH
Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.
Corey L.
RANGE AMANA AGR6603SFS2 "Customer complaint door not shutting, confirmed found right hinge failed, unit need new live hinge, customer started washer on spin to ask about loud noise, wpl top load has failed bearings, verbally quoted to replace bearing with half svc for 2nd unit, customer does not want repair to the washer; ordrng 1 WPW10299224 (hinge-door)"
Corina B.
WASHER WHIRLPOOL WFW9200SQ00 "CC that there is a noise when running. Checked the belt, tight. When spinning the basket is shaking. Shocks are good, will need a new basket and outer tub. Basket is nla; ordrng 1 W10772617 (Outer tub) and 1 W10772607 (Outer tub) and 1 8182232 (Basket)"
Dan H.
WASHER WHIRLPOOL WFW3090JW0 "Customer complaint that unit is not starting, confirmed, installed new control, op test good , user interface was not needed"
Brian M.
WASHER WHIRLPOOL WTW5000DW3 Cc unit not draining Found control to be dead no indicator light in Unit getting proper voltage Needs control ; ordrng 1 W11417466 (Control)
Dan H.
REFRIGERATOR WHIRLPOOL KRFC300ESS "Customer complaint of crackling noise, found tag on power cord hitting wall from the condenser fan, removed tag, op test good"
Jeff M.
DRYER SAMSUNG DV395ETPAWRA1 The unit is not turning on its receiving correct power to control board is not supplying power to the user interface needs a new control board. Part is discontinued; ordrng 1 DC92-00669J (CONTROL)
Corey L.
DRYER AMANA LEA60AW "Customer complaint dryer not heating, confirmed, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, found wire severed at spade connector for element, replaced spade connector, cleaned up wire, op test good"
Corey L.
DBL WALL OVEN JENN-AIR JJW2730WS02 "Customer complaint of low span speed error and stops baking, customer had cycled power and cleaned behind oven then it working for about 2 weeks, confirmed started upper bake, cooling fan did not start, error appeared within a few minutes, lower fan works when starting bake, ran diagnostics found f8e0 low rpm cooling fan, ran component activation both fans get powered at once in test and were on, diagnostics was canceled and upper bake started again this time cfan started and unit preheated, unit needs upper cooling fan WPW10273667, customer does not want repair at this time and would like to go over with husband; used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Replaced parts listed, calibrated, op test good"
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHW0 The part has not arrived yet but it appears that it does need a user interface board; schdld next appmnt for 8/12 WED !
Joe O.
DRYER WHIRLPOOL WED49STBW1 "Cc: clothes getting too hotFound unit has good heat and air flow, is cycling heat. Checked air flow from outside vent. Found low air flow to outside vent. Advised customer to have venting cleaned. Unit functioning as designed. Op test ok"
Brian M.
REFRIGERATOR GE GSHS5KGXCCSS "Cc unit leaking from dispenser Found water valve not sealing properly and allowing air into system Needs water valve ; ordrng 1 WR57X10032 (valve,water), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DISHWASHER FRIGIDAIRE GLDB653AQ1 "The unit is leaking from the heating ele. The nut for the ele is striped will not get tight.; ordrng 2 154106202 (nut)s, used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL GI6FARXXB00 Cc unit leaking in freezer Found drain pan frosted over and drain tube clogged Cleared drain pan and installed drain tube OP Test Ok
Corey L.
WASHER MAYTAG MVWC416FW1 "Customer complaint agitator loose, found agitator not connected to shaft, bolt barrel and fabric softer top missing, agitator teeth worn flat, units agitator bolt barrel and cap, called Levina to quote, customer to call finacial team then will reach out to us today, XXDO NOT ORDER PARTS YETXX , did not schedule a return ; ordrng 1 W10772621 (screw) and 1 W10836692 (agitator) and 1 W10846191 (washplate) and 1 W11205050 (dispenser), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DISHWASHER KITCHENAID KDFE304DSS0 "Sump assembly received is not the correct part for unit, part number on box is correct, reordering sump assembly ; ordrng 1 WPW10455261 (Sump)"
Gabriel P.
DISHWASHER KITCHENAID KDTE204ESS1 Found drain hose clogg with wax clean out them put back together then check drain pump is clear ran normal then drain pass
Gabriel P.
REFRIGERATOR GE GTH18EBC2RWW Found temp on freezer 4 degrees and fridge at 37 degrees working as designed.
Gabriel P.
RANGE GE JB750EF4ES "Found terminal block wire burn and plastic melted will need terminal block also main wire harness could not found that part on marcone office pls do research on harness and give customer a quote pls thank you customer paid service call only ; ordrng 1 WB17T10011 (terminal block), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER AMANA NTW4516FW3 "Cc water was coming into unit even hen unit not being used. Replaced parts ent, tested, no leaks. Ran calibration on it and ran diagnostics. Good. Op test ok"
Gabriel P.
WASHER WHIRLPOOL LSQ8243HQ0 Found switch open also timer is loose and off on selection cycle ordering ; ordrng 1 3949247V (switch-plg) and 1 WP3953321 (timer)
Jeff M.
DRYER SAMSUNG DV209AEWXAA Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
WASHER KENMORE 11020072991 "Cc unit leaking Found unit to be leaking from gearcase oil and water leaking out Needs gearcase replaced ; ordrng 1 W10820043 (brake & drive tube) and 1 285785 (clutch) and 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER MAYTAG MVWX655DW1 CC that the unit will not agitate. Found the shifters arm broke. Will need a new shifter. ; used 1 W10913953 (Shifter) from stock
Dan H.
DISHWASHER KITCHENAID KDFE104HBL0 "Customer complaint that unit is leaking, Confirmed, unit is leaking from sump seal, installed new sump assembly, op test good ; used 1 W11085683 (PUMP&MOTOR) from stock"
Joe O.
WASHER WHIRLPOOL VAW3584GW1 "Cc: NoisesFound error code f8e1(long fill no fill) f7e1(basket speed fault) f0e2(oversuds). Found drain hose was on the floor. Found pulley squealing. Needs cam and belt. Installed cam and belt. Ran auto test and calibration. Op test ok; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
Gabriel P.
RANGE WHIRLPOOL WEE750H0HZ1 Replace blower opt test ok preheat broiler 400 and bake and
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Temps in fridge 35 and freezer 2 normal frost pattern Installed control and thermistor Advised to give it a few days plugged in OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc: not making ice, ice build up in ice maker compartmentFound ice maker error code e2(motor lost position). Found ice build up on rear of ice maker compartment and inside ice maker compartment. Needs ice maker and ice box adapter; ordrng 1 W10612142 (adapter) and 1 W11294907 (icemaker)"
Gabriel P.
WASHER GE GTWN4250D1WS "Transmission is very loud,also shocks are bouncing 3 times giving estimate on parts needed he will not repair"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDEH01 The unit is not going through a defrost cycle. The unit needs a control and harness ; ordrng 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap)
Brian M.
WASHER MAYTAG MVWB765FW3 Cc hot water entering when unit is off Found hot water valve damaged due to deposits Replaced using truck stock Ran auto test and calibration Advised on getting supply line hose filters to help reduce the issue ; used 1 W11165546 (VALVE) from stock
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHW02 Cc deli drawer. Found screw that holds drawer together is broken. Top shelf is messed up as well. Ordering out. Customer can replace themselves. No return; ordrng 1 W11213107 (shelf-glas) and 1 W11243759 (shelf-glas)
Brian M.
WASHER WHIRLPOOL WTW8500DC5 Installed control and lid lock Ran auto test and calibration OP Test Ok
David R.
REFRIGERATOR WHIRLPOOL KRFF300ESS00 Replaced parts. Tested. Good. Op test ok
Joe O.
REFRIGERATOR MAYTAG MRT311FFFH00 "Cc: freezing food in ff section, frost build up in freezerFound temps in freezer at 8 degrees and ff section at 42 degrees. Called whirlpool tech line spoke with Adrian. He stated to adjust temp to a warmer temperature, and set freezer to max. Advised customer to set temp to lower setting and ensure nothing is stopping the door from closing. He stated to him out ff thermistor. Found thermistor is reading in range. Customer has ff section and freezer section overstocked. He stated to tell her over stocking the unit will cause air flow issues. Op test ok"
David R.
WASHER WHIRLPOOL WTW4850HW1 "Customer had said everything is working, will replace part anyway. Tested out first. Error codes read F7E5 shifter fault. Ran through diagnostics test. All components working. Replaced pump. Tested. Good. Ran calibration. Saw a lot of suds pop up. Make sure to go by detergent use in manual and not over load with detergent. Op test ok"
David R.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Cc not cooling properly. FF temp 70. FZ temp is 2. Freezer still freezing. Found ice building up on evap cover. Fan not working properly. Tested from board, heater circuit is good but not getting correct voltage. Ordering control, fan, harness. Place on cancellation list ; ordrng 1 W10316760 (thermistor) and 1 W11035836 (cntrl-elec) and 1 WPW10464673 (motor-evap) and 1 WPW10487766 (harns-wire)"
David R.
DRYER WHIRLPOOL SDG515DAWW "Cc unit not heating, heat would come on and go right back off. Tested voltage from outlet. Good. Tested all components that are in the heat system. Valves good, secondary coil per tech sheet chart tested a little higher. Tested thermostat heat/limit, good, tested ignitor good. Ran unit, went outside to feel airflow, flap was closed, moved lint trap and air started coming out. Replaced and felt good airflow. Went back to test unit on both timed and regular dry. Unit heat was cycling on and off properly. Showed customer. Unit is working good as of now. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit did not make any ice since last serviceIce bin empty. Ran manual ice maker cycle test, ice maker indexed and mold filled with water. Checked ff door switch input in step 16, both sides checked good. Checked icebox fan in step 36, checked good. Freezer temps at 2 degrees. No obvious issues that would prevent ice maker function. Advised customer to monitor."
Jason N.
DRYER MAYTAG SDG4606AWW "Cc unit drum not turningChecked belt and idler pulley. Idler pulley seized onto shaft, belt cutting into pulley. Unit needs idler pulley and drive belt. Replaced using truck stock repair kit. Lubed all rollers. Dryer op test good, drum turns, no abnormal sounds and good heat. Op test good.; used 1 4392067 (DRYER REPAIR KIT) from stock"
Corina B.
OTR MICROWAVE WHIRLPOOL WML55011HS4 Replaced the main control. Brought core back for return. Optest ok.; ordrng 1 W11443149 (Control)
Jason N.
DRYER WHIRLPOOL WED7990FW0 "Cc unit not heating properlyCustomer stated it takes several cycle to dry a load. Ran diagnostics, found codes f4e4 for l2 voltage error. Checked power at outlet, good at 122v l1 to n, 122v l2 to n. 234v l1 to l2. Ran dryer op test, drum temps reaching 130 degrees on high, checked outlet thermistor resistance at this temp, reading 4.5k ohms, good according to tech sheet chart. Compared to another unit next door, unit operating temps similar. Noticed load of wet cloths in washer, clothing excessively damp and sticky. This could be an issue with the washer and not the dryer, informed maint and left lbc for tenant with information of findings."
David R.
DISHWASHER MAYTAG MDB9959SKZ0 Rescheduling pump needed. Scheduling as 2 count. Will have to pull unit out from counter; schdld next appmnt for 8/12 WED 1-4
Joe O.
DRYER MAYTAG MGDC465HW0 "Cc: timer knob seems stiff, runs past the off cycleCustomer stated the dryer knob is firm compared to the washer. Advised the customer the washer uses a control board unlike the dryer it uses a timer. Customer states unit runs past the off setting into wrinkle control even with wrinkle control off. Ran test cycle, timer continued to run into wrinkle control, but unit did shut off. Watched. Unit functioning as designed. Op test ok"
Jason N.
DRYER AMANA NED4655EW1 "Cc unit runs but does not heatChecked power into unit, l1 to n good at 123v, l2 to n no good, only reading 21v. L2 leg open. Advised tenant to contact landlord to have an electrician look at outlet/breaker."
Joe O.
DISHWASHER KITCHENAID KDTE204EWH1 "Cc: bottom rack roller broke off and burned to the elementFound lower rack roller broke free from rack and melted. Needs lower rack rollerCustomer to install.; ordrng 1 WPW10195417 (lower roller asm5242), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER MAYTAG MEDC300BW0 The dryer is not heating I tested the heating element and fuses all tested good I found the power cord has a completely fried terminal on the cord itself customer will replace
Jeff M.
DRYER MAYTAG MGDX500XW0 The unit was making a loud squeaking sound. Installed new part unit tested good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Gabriel P.
DRYER GE GTDP490ED3WS "Found no issue with dryer there was a rubbing sound that I believe is normal cause my personal new ge unit makes the same noise and is not a pulley or roller issue,all good"
David R.
REFRIGERATOR WHIRLPOOL WRT318FZDB06 "Cc unit light in FF would be blinking every time she opened FZ door, went into fridge and everything was defrosted, green light on control wasnt on, then came back on and been working right every since. Tested temps, good in both sections. Light bulb is tight inside. Went through diagnostics, good. As of now everything test good. If symptoms pop up again, would recommend ordinary control. Op test ok"
Corey L.
WASHER MAYTAG MVWB835DW0 "Customer complaint washer leaving white residue on clothing, finding chalky residue on dark jeans and other clothing, has tried running an extra drain and spin without change, has ran bulky and normal cycles, has tried cleaning with afresh no change, using liquid detergent, white residue checklist , called wpl tl spoke with Ed, will work for this unit since is first gen of this model and pertains to previous model, ordering kit from pointer; ordrng 1 W11111453 (cntrl-elec)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Customer complaint of water build up under deli drawer , confirmed, found fresh food section evaporator drain tube clogged, cleared out, op test good"
Jason N.
WASHER CROSLEY VAW3584GW1 "Cc unit not fillingPlugged in unit, found stuck in drain mode. Canceled drain mode. Found drain line laying floor. Secured back up to wash basin next to unit. Asked customer about detergent usage, using a full cup. Advised no more then 2 tbl or quarter of the cup on container. Ran auto test, all functions normal. Op test good."
Joe O.
DRYER KITCHENAID KGYS700GQ0 "Cc: unit made loud screeching noise and stopped tumbling, never completed cycleRan test cycle. Unit started, is tumbling, heating. Found motor over heating and not starting. Needs motorCustomer does not want to repair at this time(customer will contact with decision)."
Corina B.
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced the ice maker and fan. Ice maker filled. Optest ok
Joe O.
DRYER MAYTAG MEDC215EW1 "Cc: long dry times, not heating on auto cycleCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.found unit has good air flow and heat. Unit is cycling heat. Ran auto cycle. Unit is heating, has good air flow. Advised customer there is a restriction somewhere in the venting. Unit functioning as designed. Op test ok"
Jason N.
DISHWASHER GE DDT575SSF4SS "Cc unit not drying dishesRan diagnostics, manual heater function, heater did not turn on. Ohmed heater element from main control, heater reading 16.4ohms. Element and TCO checked good. Unit needs main control. Estimate at this time, customer will think about it.
Dan H.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Installed new defrost thermostat, op test good"
Gabriel P.
DRYER FRIGIDAIRE GLEQ332AS2 Found heating element rubbing again tub creating a fire also tub shaft damage and pulley defective gave estimate customer will not repair
Jason N.
WASHER MAYTAG MVW7232HW0 "Cc unit off balance codes and stops workingRan diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Op test good. Customer stated she was told she could wash large items/loads and this was a commercial machine. Advised customer about load sizing and even distribution throughout cycle. She also stated she seen codes come up on the display that cause the unit not to work f2e2. She has to unplug for awhile. F2e2 is for HMI disconnected fault. Found service pointer W11436350 for this issue. Checked ribbon connectors on HMI board, all look good. Ordering HMI console.; ordrng 1 W11478526 (HMI CONSOLE)"
Jason N.
WASHER GE GCWP1800D1WW "Cc unit making a clunking/clicking sound in cycleRan heavy wash test, filled tub full, tub almost dropped to contact base. Drive pulley chewed up on bottom edge, evidence of contacting with base. Tub springs are weak, unit needs suspension spring. Customer not repairing at this time, estimate only."
Corina B.
WASHER WHIRLPOOL MVWB765FW2 Replaced the main control and ui. Brought core back for return. Ran a calibration. Started a normal cycle. Optest ok
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint items are freezing in fridge, temps were 33-34 in ff and 3 in frz, not too many items in fridge, temps set to 0 in frz and 33 in ff, unit is operating as designed, moved temp to recommended and advised to allow 24 hours for temps to settle, took control for return"
David R.
WASHER MAYTAG MVWC565FW2 "Cc unit not working. Plugged in unit, went directly into draining. Flood safety mode, went over this with customer. Canceled cycle out. Ran calibration and diagnostics test. Good. Op test ok"
David R.
WASHER AMANA NTW4516FW3 "Cc unit not working. Took pics of drain hose, not properly installed to right height per owners manual. Let customer know about it. Water possible cycling out of unit. Drain hose connection at unit loose, customer has different drain hose connection. Corrected and tightened. Plugged unit in, went into flood safety mode, could be caused by water siphoning out of unit or excess detergent. Cleared out by holding cancel button for 5-10 seconds. Ran diagnostics, no fill long fill error codes. Both valves are good and connected correctly. Ran diagnostics and calibration on unit. Unit test good. Went over again of drain hose height and installation, if any questions check owners manual. Unit test good. Op test ok. Parts not needed."
Jeff M.
DISHWASHER FRIGIDAIRE FD6520RHB2 The mounting screws came out. I reattached the dishwasher with different screws I had to manipulate the bracket countertop is old and split for the mounting screws
Jeff M.
DISHWASHER MAYTAG MEB4709PAB4 The unit had loads of suds. I put some vinegar in the unit. Op tested good
Joe O.
REFRIGERATOR KITCHENAID KSRS25FTBL00 Installed ice maker. Cycled ice maker. Op test ok
Joe O.
REFRIGERATOR GE GBS22KBSACC Installed fan motor and blade. Advised customer to allow 24 hrs for unit to cool. Op test ok
Jason N.
REFRIGERATOR KITCHENAID KBFS22ECMS00 "Cc unit not making iceRan manual ice maker harvest test T to H, ice maker will not index. Unit needs ice maker assembly. Replaced using truck stock. Ran manual harvest test, ice maker indexed properly and filled mold with water. Operation test good.; used 1 W10884390 (ICE MAKER ASSY) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Cc: not coolingCustomer stated they had a specialist soldier something in and it was cooling, then stopped. Customer thinks unit lost all its r134a. Found unit has compressor lock ringed in, and dye drier. Found leaks in compressor compartment and on evaporator. Needs compressor, evaporator, and dye drier.Compressor shows out of stock. Office to reschedule; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Corey L.
REFRIGERATOR WHIRLPOOL MBB1956GES "Customer complaint fridge not cold at all but lights are on, confirmed nothing is on except lights when powered up, bench test to compressor passed, power is getting to temp control but not closing, unit needs temp control; ordrng 1 WP67003000 (control- f), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Customer complaint that unit is leaking water from ceiling, found a crack in water reservoir line, unit needs new water reservoir ; ordrng 1 W11168758 (Tank), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WALL OVEN GE ZET2S0L1SS "CC that the upper oven is not keeping temp and the fan is making a loud noise. Started a bake at 350* cooling fan is rattling. Cooling fan is nla.; ordrng 1 WB26T10035 (Fan) and 1 WB27T10821 (Control), used 1 Shipping from stock"
Corey L.
WASHER AMANA NTW4700YQ1 "Customer complaint washer not spinning water out, basket spins free by hand, ran diagnostics found motor speed fault, started tach test, tach test failed, unit needs actuator, quoted customer, replaced actuator, calibrated, op test good ; used 1 WPW10006355 (ACTUATOR) from stock"
Dan H.
WALL OVEN JENN-AIR WW27430B "Customer complaint that unit does not shut off, started bake for 350 degrees in both ovens, waited for them to heat canceled, both ovens shut off, repunable to duplicate the problem , unit is operating as designed"
Dan H.
WASHER MAYTAG MHW5630HW0 "Customer complaint that unit is leaking at the end of cycle, started normal wash cycle, no leaks found, ran test cycle, no leaks found, did observe sink next to washer leaking, unit is operating as designed"
Corina B.
DRYER MAYTAG MEDE201YW0 CC that there is squealing. Found the idler pulley seized. Replaced the dryer repair kit from t/s. Optest ok; ordrng 1 4392067 (Dryer repair)
Dan H.
SXS REFRIGERATOR MAYTAG MSD2273VEB00 "Customer complaint of loud noise, evaporator fan is running, compressor and condenser fan are running, no unusual noises heard, cycled ice maker, no unusual noises heard"
Corey L.
WASHER MAYTAG MVWB835DW4 "Customer complaint washer not starting, confirmed, found f5e1 lid opened, found lid lock not locking, had surplus lid and have replaced lid before to remedy this issue, replaced lid, op test no good, unit needs lid lock; ordrng 1 W10810403 (lid lock assy), used 1 W11259006 (SURPLUS LID) from stock"
Dan H.
WASHER MAYTAG MVWC416FW1 "Customer complaint that unit is not filling with water, started normal wash cycle, unit filled and began washing, both valves open in manual test cycle, unit is operating as designed"
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint washer not working, plugged in unit, unit started pump-out mode, cleared, ran diagnostics found long fill no fill, found drain hose laying on basement floor, added bracket and hung on utility sink, op test good"
Corey L.
DRYER WHIRLPOOL WED5620HW1 "Customer complaint of long dry times no heat at all and this is the third dryer, dryer tumbles, found power incorrect at unit, L1-L2 0v, L1-n 120, L2-n 115v, n-g 0v, cycled breaker, no change, advised customer to call an electrician to look at power supply to unit"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Replace parts,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Took pictures of pop did not found any issue with fan the noise of fan is as design call senior tect bj explain have customer call consumer assist for any complaints also is cover under warranty one year
Gabriel P.
DRYER WHIRLPOOL WED4850BW1 "Clean unit lint inside and out took after pictures ,opt test ok"
Joe O.
DRYER MAYTAG MEDB955FC1 Cc: pulley noiseFound idler pulley and pulley arm worn. Needs idler pulley assembly. ; ordrng 1 W10837240 (idler pulley)
David R.
DRYER AMANA NED4655EW1 "Cc unit is not heating. Put on timed dry, went outside to check airflow, good. Cold air. Tested voltage at terminal. L1 to L2 is suppose to be 240vAC, instead I am getting 82vAC. The unit isnt getting the proper voltage in order to heat up. Advise customer to have someone check outlet and breaker box fuse. Unit is good as of now, if anything further persist after, contact customer service."
Brian M.
WASHER MAYTAG MVWC465HW2 Cc unit not going to spin and drain Found little to no cold water entering Found valve filter to be clogged with sediment Cleaned filter ran auto test and calibration OP Test Ok Advised customer that if unit can not get enough old water it will time out during the rinse cycle and never make to drain and spinAlso advised to put on screen filters on hose to protect the washers water valve
Corina B.
DRYER MAYTAG MED6600TQ0 CC that the unit is squealing. Found the idler pulley seized. Replaced the dryer repair kit from t/s. Optest ok ; used 1 4392067 (Dryer repair kit) from stock
David R.
WASHER MAYTAG MVWC465HW2 "Replaced parts tested. Good. Ran calibration, good. Looked underneath and make sure everything was good there. Ran a quick wash to make sure that it was going past the sensing. Good, unit went into wash. Op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced part. Tested. Steamed out FZ gasket. Give 24 hours to return to normal temps. Op test ok
Brian M.
DISHWASHER KITCHENAID KUDS02FRSS1 Cc unit stopped working Found clean light flashing 7 times Faulty heater circuit on control Ohmed heater (passed) Needs control board ; ordrng 1 WPW10084141 (cntrl-elec)
Jason N.
REFRIGERATOR GE DFE28JMHFES "Installed condenser fan assembly. Condenser fan running, unit starting to cool. Op test good."
David R.
FREEZER WHIRLPOOL WZF34X20DW01 "Cc of doo4/gasket. Door is warped and curved in the middle, causing not to seal properly. Let customer know to inspect new door when it is delivered and call us for return and install.; ordrng 1 W10574475 (gasket-dor) and 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate)"
Gabriel P.
REFRIGERATOR KITCHENAID KRFC704FSS00 Replace ice maker opt test ok but also found tray jam took me awhile to take out
Jeff M.
DRYER MAYTAG MGDB835DW4 Installed new part unit tested good
Joe O.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc: spits out ice cubesFound when getting ice, ice gets stuck between paddle and ice door. Needs ice doorIce door shows out of stock. Office to reschedule; ordrng 1 W11423781 (ICE DOOR)"
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found fridge evap ice buildup also found service pointer for this issue also call tech line to document everything been done to unit it seems same issue as past repairs jowell told me to go by update service pointer and if that doesnt work give whirlpool a call back put zip ties tighting evaporator verify drain pan is not warp verify thermistor Is place in the right spot and verify if cover got taps all this check pass steam evaporator and if service poiter wont calling whirlpool back
Jason N.
MICROWAVE WHIRLPOOL CAE2745FQ1 "Cc unit not spinning out clothes, wet at end of cycleRan diagnostics, found codes f5e1 for lid switch fault, f8e1 for long fill, f8e6 for no fill. Ran auto test, all functions normal. Ran manual lid lock several times, checked good. Noticed wash tub drain very slow draining, in normal cycle this will fill up to the end of the drain hose. Advised landlord to look at wash tub drain. Also unit is not level, leveled out best I could with basement floor uneven. Landlord stated he will get shims to level unit out."
Corina B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 CC that the unit is not cooling and t making ice. Found a lot of ice ui Ltd up on the ff evap. Steamed evap out. Replaced the the thermistor from t/s. Optest ok. ; used 1 WPW10384183 (Thermistor) from stock
Corey L.
RANGE WHIRLPOOL WFE505W0HB0 "Customer complaint range not working after pushing back there was a spark, found terminal nuts loose, tightened to test unit, op test good."
Jeff M.
DRYER KENMORE 11097872601 Installed new part unit tested good
Jason N.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Recover refrigerant. Installed evaporator, compressor and uv dye drier. Pulled vacuum on system to 29in/hg for 15 min. Shut off vacuum, held for 15 min, no change to gauges. Charges system with 4.24 oz of r134a. Good frost pattern on evap. Low side pressure stable at 1psi. Advised customer to allow 24 hrs for unit to return to desired temps before restocking. Op test good."
Dan H.
WASHER MAYTAG MVWC465HW2 "Installed new control and drain pump , op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS965CIAE00 "I checked the wiring harness wiring harness tested good. The ice maker itself has singe marks coming from underneath the cogwheel inside the mechanical timer of the icemaker. unit needs new icemaker. I do not have this on truck stock please order one for my truck stock to; ordrng 1 WPW10251076 (icemaker), used 1 SHIPPING (shipping and handling), and 1 WPW10251076 (ICE MAKER ASSY) from stock"
Jeff M.
DRYER ELE GE DPSB620EC2WW The belt broke again. I inspected the idler pulley and inspected the motor pulley everything appears to be good customer is washing very heavy loads heavier than what the machine is capable of running. Her washer is a front load whirlpool duet in the dryer is it 16-year-old GE profile. The dryer cant handle even half of what that duet can wash. Order another belt explain to the customer start washing lighter loads or upgrade the dryer; ordrng 1 WE12M29 (BELT)
Dan H.
REFRIGERATOR KITCHENAID KBFS22EWMS7 "Customer complaint that unit is not making ice, cycled ice maker, ice maker never stopped and called for water, installed new ice maker , op test good ; used 1 W10884390 (ICE MAKER ASSY) from stock"
David R.
DRYER WHIRLPOOL MEDX655DW1 "Cc unit not drying. Started dryer, ran outside to check vent. No air. Looked behind unit, noticed it pushed all the way up against the wall. Vent is crimped. Moved unit about a half a foot away from wall. Started again and went outside. Vent flaps are moving, hot air blowing through. Unit is good. Vent was crimped and air/moisture was just trapped and could not get out. Let customer know. Op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Cc unit making a popping noise At arrival I heard popping went to roll out unit to inspect further and noise stopped Put unit back and waited Could not hear it doing it again At this time I can not duplicate it. Also showed customer in owners manual of the noise page and what is considered normal noises for the unit OP Test Ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Control board that they sent was for a dishwasher I have the control board for return. all the part numbers were ordered correctly they just flat out sent us the wrong board. I did take the temperature sensor housing apart what I found was the temp sensor had a shrink wrap around it over half the sensor was covered by shrink wrap and it ran into the cabinet so this has been done at the factory. On Top of that sensor was in the incorrect position is not being held in its mounting bracket the sensor cover. I adjusted the temp sensor for it to be in the correct position and thats covered up. Needs a new control board.; ordrng 1 W11371382 (CONTROL )
Brian M.
RANGE HOOD GE ZV750SY4SS "Installed control OP Test No good Upon further inspection found fuse and fuse holder to be damaged Needs fuse and fuse holder ; ordrng 1 WB02X10647 (range hood fuse hold) and 1 WB02X10646 (fuse), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
RANGE WHIRLPOOL WFE505W0HS0 "Installed control. Ran test bake, tested cooktop. Op test okCustomer pulled unit out before I arrived. Found scuff marks under unit once pushed in. Took pics."
Joe O.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Cc: fan noise, ice maker has ice build upFound ff temps at 49 degrees. Found freezer evap frosted over and fan hitting ice build up. Found service pointer(W10545062) pertaining to ice on ice maker. Needs control and ui, evap fan, and fan harness; ordrng 1 W10633627 (motor-evap) and 1 W10861908 (cntrl-elec) and 1 WPW10277799 (harns-wire) and 1 WPW10389152 (support)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replace harness also steam evaporator,opt test ok"
Jason N.
REFRIGERATOR KENMORE 253.7041342 "Cc unit not cooling.Unit has power, compressor is not running. Checked dc signal voltage to inverter, good at 8.3v, checked ac power in, good at 119v. Ohmed out compressor pins, all pins approx 12.4ohms. Unit needs compressor inverter. Replaced using overflow truck stock(w10710090). Compressor running, unit starting to cool. Advised customer to allow 24 hrs for unit to return to desired temps. Op test good."
Joe O.
DISHWASHER WHIRLPOOL WDF520PADW7 Installed sump assembly and harness. Ran test cycle. Op test ok
Jeff M.
WASHER MAYTAG MVWC565FW Installed new part unit tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 CC that the unit is not cooling. Confirmed. Checked pressure 20 vacuum. Found the evap connection is leaking with nitrogen. Will need a new evap and compressor. ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor)
Corina B.
RANGE WHIRLPOOL KESC308LSS0 "CC that the front left burner is not working. Found the burner has a break. Will need a new burner.; ordrng 1 W10823698 (Burner), used 1 Shipping from stock"
Joe O.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Cc: condensation build up in ff section, intermittent humming/moaning noiseCustomer states sometimes it will make noise for a short period of time and sometimes it will go on for a while. She also stated sometimes it will no make the noise for hours. Tested fans, damper and compressor. Did not hear and unusual noises. Could not duplicate noiseFound moisture build up around damper. Found all gaskets sealing. Found mullion heater worn, not holding the door closed properly, which causes a gap in the seal. Needs mullion heaterCustomer does not want to repair at this time"
Corey L.
DISHWASHER KITCHENAID KDFE104HWH0 "Customer complaint dw not running, confirmed, found neutral wire nut loose, tightened wire nut wires do not pull out of nut now, op test good"
Brian M.
RANGE WHIRLPOOL RBD275PRB00 Installed control Ran test bake OP Test Ok ; used 2 SHIPPING (shipping and handling) from stock
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint door and upper rack damaged, found upper rack not in slides and manifold broken, nothing broken on rack, reinstalled upper rack, unit needs manifold, found all door panel screws backed out slightly, tightened; ordrng 1 WPW10340542 (manifold)"
Jeff M.
WASHER MAYTAG MVWB865GW0 Installed new part unit tested good
Gabriel P.
WASHER WHIRLPOOL MVWC415EW1 "Found error f7e6 motor fault also found shifter broken replace then started agitating them ran 7 regular large on normal pass also notice of a grinding sound and its the loads sizes also found cam spring underneath took cam out and it had spring thats probably and old spring ; used 1 SENIORDISCOUNT (senior discount), and 1 W10913953 (ACTUATOR) from stock"
Jeff M.
FREEZER WHIRLPOOL WRT348FMEZ00 Compressor is running units not producing any cold air whatsoever. Needs an evaporator filter compressor. ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
David R.
RANGE KITCHENAID KSEG950ESS2 "Replaced control, panel not needed. Tested timer. Worked correctly. Good. Op test ok"
Brian M.
WASHER WHIRLPOOL WTW8500DW2 Cc unit not powering on Found UI dead Replaced UI and control but found new UI to be damaged took pic Need to reorder UI ; ordrng 1 W10861501 (console)
Jeff M.
DRYER MAYTAG MGDB835DW4 Installed new part unit tested good
Joe O.
WASHER WHIRLPOOL WTW5600XW3 "Cc: time fluctuation, long cycles, not draining or spinningFound error codes f7e1(basket speed fault) f0e2(oversuds). Ran tach test, unit is reading basket speed. Ran auto test. Unit is spinning, draining and washing. Found all connections good to actuator, capacitor, and motor. Needs control. Customer does not want to repair at this time"
Dan H.
REFRIGERATOR MAYTAG MBF1958FEZ03 "Customer complaint that unit is not cooling, fresh food section temperature at 66 degrees, freezer section temperature at 27 degrees, found evaporator frozen solid, turned on defrost, heater is not receiving 120vac, control is showing defrost thermostat is open, defrost thermostat has continuity , found burn mark on underside of control, installed new control,op test good ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Dan H.
DRYER WHIRLPOOL GGQ9800PW3 "Customer complaint that unit is not heating , found igniter not glowing, found thermal fuse open , jumped out, unit heated, installed new thermal fuse , op test good ; used 1 3392519 ("
Corey L.
DISHWASHER MAYTAG MDB4709AWB1 "Customer complaint most buttons not working, confirmed hi temp and heated dry selection working only, inspected ribbon for silver migration, no corrosion nor silver migration found on ribbon, uncoupled ribbin harness and reinserted, no change, unit needs console; ordrng 1 W10810390 (panl-cntrl), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER MAYTAG MDB8959SFZ CC that the door opens up when its washing. Found the door trim hitting the door. Removed the trim. Door closing properly. Optest ok.
Brian M.
REFRIGERATOR GE ZIS48NYB Could not locate MS tag Cc unit still not cooling Found condenser clogged with dust Cleaned dust unit seems to be cooling better Advised to watch for 48 hours
Brian M.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Customer showed pop took pic Cc unit not draining Removed water ran dry test OP Test Ok Found drain tube installed improperly unit is draining down and going into smaller diameter tube Advised customer that he needs to have plumping reworked
Corina B.
REFRIGERATOR GE PGCS1RKZHSS "CC that the unit is not working. Confirmed. Checked outlet, good. Checked the cord, good. Checked power to the control 120 volts. Will need a main control. Cust is going to install part; ordrng 1 WR55X11098 (Control), used 1 Shipping from stock"