We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near South Euclid, OH 44121
Brian B
Job Details:
04/11/2017
CC that the ice dispenser is not dispening cube ice. Removed ice bin, the cube solenoid is working properly. Ran a test cycle. Cube and crushed working properly. Cleaned out stuck together ice in container. Optest ok., Job Cmpltd
We serviced a
KOCE507ESS05 WHIRLPOOL
Model RANGE
Near Shaker Heights, OH 44120
Brian B
Job Details:
04/11/2017
CC that the oven does not work when m/w is running and the timer does not work. Cust reset power to breaker oven and m/w are both working. Advised cust how to use the timer. Timer can be use as hr/min or min/sec. have to push the timer button twice to get the min/sec. ran diag no codes. Ran a test cycle optest ok. , Job Cmplt
We serviced a
MFF2558VEB7 MAYTAG
Model REFRIGERATOR
Near Cleveland Heights, OH 44118
Brian B
Job Details:
04/11/2017
Found drain clogged and water leaking from freezer. Replaced drain tube from t/s. Used steamer to clear ice. Whirl will pay for part. Cust paid sd and labor., used 1 W10619951 (TUBE-DRAIN) from stock,
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Willoughby Hills, OH 44094
Dan H
Job Details:
04/11/2017
Installed new control, op test good , Job Cmpltd,
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Brian B
Job Details:
04/11/2017
CC that the unit is not cleaning the clothes. Ran diag f7e8 motor over temp f0e5 off balance load. Ran calibration, auto test. Advised the cust on how to load the washer (6-8 bath towels is a full load) and to use only 1-2 tablespoons of H.E. detergent. Ran a load of towels, washer is working as designed. Ran calibration, auto test. Optest ok. , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB00
Near Cleveland, OH 44121
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at -7 degrees, evaporator fan is running, evaporator fan is hitting frost build up on top of evaporator, found air channels frosted over, no air leaks in cabinet or door seals, cleared air channels, advised customer to monitor,job completed
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Cleveland, OH 44144
Dan H
Job Details:
04/11/2017
, Customer complaint that unit is not starting it just makes a noise when plugged in, unit unplugged when tech arrived, plugged unit in and drain pump started, let drain pump finish, ran diagnostics found f0e5(off balance) and f0e2(oversuds) errr codes, started normal wash cycle, unit filled and advanced to agitate, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Brooklyn, OH 44144
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not starting, found control lock on, turned control lock off, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed , Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model PSI23MGPABB
Near Rocky River, OH 44116
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not dispensing water, found water reservoir cracked, water spraying out of water reservoir when dispenser switch is pressed, unit needs new water reservoir, ordrng 1 WR17X11440 (water tank assm), schdld next appmnt for 4/14 FRI !,
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH3
Near North Olmsted, OH 44070
Dan H
Job Details:
04/11/2017
Customer complaint that user interface pulls apart from door skin and unit is not draining completely, found user interface not correctly mounted to door skin, corrected, customer does not have drain line that came with unit connected, drain loop is connected to plastic drain hose, hose is kinked in several locations(see pic), unit drains when hose is unkinked, unit is operating as designed , Job Cmpltd,
We serviced a
WHIRLPOOL MICRO OVEN
Model WMH32519CW1
Near Westlake, OH 44145
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not heating, confirmed, capacitor tests good, diode tests good, transformer test good unit needs new magnetron, installed new magnetron from truck stock surplus, op test good , used 1 WPW10693025 (MAG99.20) from stock,, Job Cmpltd,
We serviced a
WHIRLPOOL DRYER GAS
Model WGD5300VW0
Near Fairview Park, OH 44126
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not heating, found thermal cut off open, unit needs new thermal cut off kit, installed cut off kit, op test good , used 1 W10480709 (CUTOFF) from stock, Job Cmpltd,
We serviced a
wHIRLPOOL WASHER
Model WTW5300VW1
Near Fairview Park, OH 44126
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not spinning water out of clothes, started casual wash cycle(customer says this is where unit has issue) with load, Unit completed cycle, unit spun clothes to almost dry, unit is operating as designed , Job Cmpltd,
We serviced a
AMANA DRYER
Model NED4655EW0
Near Mentor, OH 44060
Eric M.
Job Details:
04/11/2017
Comp paint chipped off drum, see pic, needs drum replaced. Part available at V&V., ordrng 1 W10899578 (DRUM), schdld next appmnt for 4/14 FRI !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Concord Township, OH 44060
Eric M.
Job Details:
04/11/2017
Comp stopped running, and the user interface non-responsive, but then she went and bought a surge protector, plugged the surge protector into the receptacle, then plugged the unit into the surge protector, and the unit started right up and is making ice. Upon arrival, fans and compressor running, display is lit up, and the keys are responding. Init svc test iaw tech sheet, all tests passed, checked programming, programmed to the correct version. Checked the polarity of the receptacle, properly polarized, and has good pwr., Job Cmpltd,
Near Kirtland, OH 44094
Eric M.
Job Details:
04/11/2017
KITCHENAID COOKTOP GAS KECD867XS Comp that the center rear burner heats up, but not all of the way. Turned on all burners, all appear to be operating normally. Put a pot of water on the center rear burner and set to high @ 1502, the burner is turning off and on just like it i
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS25XVWH3
Near Highland Heights, OH 44143
Eric M.
Job Details:
04/11/2017
Comp that the unit is completely dead. Found the display just showing diagonal lines when buttons are pressed, suspect fault main control board. Will not go into svc test. Checked pwr to control board, good, needs hv control board replaced. Needs 1st appt in am due to dr appt., ordrng 1 WPW10312695 (HV CONTROL BOARD), schdld next appmnt for 4/14 FRI 8-9,
We serviced a
GE WASHER
Model WSM2420D3WW
Near Mayfield Heights, OH 44124
Eric M.
Job Details:
04/11/2017
Comp goes off balance and the support springs keep coming off. Found the holes in the base where the support springs screw into are stripped, and the threads on the support springs are damaged, needs base and support springs replaced. Very extensive repair, the entire tub/basket assy will have to be removed.. Repair declined, estimate only., , Job Cmpltd,
We serviced a
WHIRLPOOL DRYER ELE
Model WED4815EW1
Near University Heights, OH 44118
Eric M.
Job Details:
04/11/2017
Comp will not start. Found open fuse in fuse box, fuse needs to be replaced., Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model MVWC360AW0
Near Cleveland, OH 44106
Eric M.
Job Details:
04/11/2017
Comp not completing cycles. Init fault code display: F7e5 (shifter fault), cleared. Ran tachometer verification test, passed. Init calibration cycle, shifter just continues to transition, washer tries to spin when should be agitating, suspect faulty shifter assy. Init manual genle agitation mode, ng, shifter just continues to transition, and instead of agitating, attempts to spin. Measured the capacitor with analong meter, cap good. Put in a new shifter, same result as before. Spoke to gs, more than likey the issue is with the mmcu, not the shifter assy, going to order/replace/calibrate/test mmcu. Discounting the cost of the shifter assy fm the cost of the mmcu per gs., ordrng 1 W10520038 (MMCU 145.95), , schdld next appmnt for 4/13 THU !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2117AW
Near Bratenahl, OH 44108
Eric M.
Job Details:
04/11/2017
Comp constantly running, ice on evap cover in fz compartment, ice cream getting soft. Good airflow fm fz compartment to ff compartment. Door seals good, no airgaps found. Advanced defrost timer to defrost, heater not on, but timer is running, 120 vac to timer, no 120 vac fm timer to heater, disconnected timer, checked for continuity of the defrost heater, normal resistance is 29 ohms, reading open, and the bi-metal has a slight buldge at the top. Going to need the defrost timer, heater, and bi-metal replaced., ordrng 1 R0131577 (TIMER - DEFROST) and 1 WP10428409 (HEATER - DEFROST) and 1 WP10442411 (BI-METAL), schdld next appmnt for 4/13 THU ! [**],
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Cleveland, OH 44108
Eric M.
Job Details:
04/10/2017
Comp that after cycle is complete, washer starts cycle over. Suspect unit to be in continuous test mode due to short pwr outtage. Init fault code display, clear. Verfied that the washer was in fact in continuous test mode, took out of continuous test mode iaw WPSP W10683100, calibrated, ran auto test, passed. Ran drain/spin cycle to verify correct operation. Plastic accordian style vent hose attached to dryer (see pic), fire hazard, needs to be replaced with either a semi-rigid or solid metal vent. , , Job Cmpltd, saved tckt [SdLink\289848a.png], saved tckt [SdLink
We serviced a
WHIRLPOOL DRYER
Model WED5550XW0
Near Euclid, OH 44132
Eric M.
Job Details:
04/10/2017
Comp of squealing sound when started, goes away after getting warmed up. Removed lower access panel, lg amount of lint inside of cabinet. Found idler pulley making the sound, front and rear rollers need replaced as well, and needs cabinet vacuumed out. Quoted $138 labor. Gave cust number for dryer vent wizard., ordrng 1 W10837240 (IDLER PULLEY 2460) and 4 WPW10314173 (ROLLER - SUPPORT 1658)s and 8 WPW10512946 (TRI-RING 665)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $273.30 CC Ref # 684239269, schdld next appmnt for 4/13 THU 8-9,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Montville, OH 44064
Robert A.
Job Details:
04/10/2017
Found bail arm backwards, reset, found evap drain 1/2out of cabinet causing leak, reset and sealed, op test ok, used 1 505587 ([Alt for WP505587]) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS0
Near Ravenna, OH 44266
Robert A.
Job Details:
04/10/2017
Found bake element shorted, but receiving 220vac, needs element, ordrng 1 W10779716 (ELEMENT BAKE), schdld next appmnt for 4/14 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Ravenna, OH 44266
Robert A.
Job Details:
04/10/2017
Ran drain and spin cycle, no odd noises heard, spun basket by hand, good, ran test 52, good, found on a heavy load, motor would scrap on floor, raised unit, ran again, op test ok, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ravenna, OH 44266
Robert A.
Job Details:
04/10/2017
Found no response from controls, found c/b receiving 120 vac, green light on on control, reset connections, ng needs control, ordrng 1 W10916226 (CONTROL BD), schdld next appmnt for 4/14 FRI !,
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/10/2017
Ran diagnostic cycle, no codes, cleared soap and sump, water very soft, suggest less soap of a different soap, op test ok, Job Cmpltd,
We serviced a
KENMORE WASHER
Model 110.24852300
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/10/2017
Found lid switch broken, replaced, ran unit, op test ok, used 1 3949247V (SWITCH46.30) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Bedford, OH 44146
Robert A.
Job Details:
04/10/2017
No pop, unit was made july of 2016 per ser/mod tag Found door switch locked when door is open, replaced, op test ok, used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Maple Heights, OH 44137
Gail V.
Job Details:
04/10/2017
Ff35, frz -4, temps, good, checked seals, good, talked w/cust, op test ok, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB455YQ0
Near Moreland Hills, OH 44022
Robert A.
Job Details:
04/10/2017
Found loud in spin, bearing loud, needs bearing kit, installed bearing kit, ran unit, op test ok, used 1 W10435302 (BEARING105.51) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Chester Township, OH 44026
Robert A.
Job Details:
04/10/2017
8:11, Found front retainer missing, replaced, ran unit, op test ok, used 1 WPW10237503 (FRONT RETAINER) from stock, Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Highland Heights, OH 44143
Dan H
Job Details:
04/10/2017
Installed new adjusters, op test good , Job Cmpltd,
We serviced a
JENN-AIR OTR MICROWAVE
Model UMC5200BAS
Near Concord Township, OH 44077
Arthur V
Job Details:
04/10/2017
Found resettable fuse open behind unit. Pulled out reser fuse. Op test good , , Job Compltd
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH0
Near Mentor, OH 44060
Eric M.
Job Details:
04/10/2017
Replaced tracks and wheel assys, optest good., used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job compltd
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBWH03
Near Mentor, OH 44060
Eric M.
Job Details:
04/10/2017
The pad was incorrect color, installed it just so just cust can dispense ice. Ordering correct color., ordrng 1 W10317250 (PAD), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 4/13 THU !,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814LW2
Near Cleveland, OH 44103
Dan H
Job Details:
04/07/2017
Customer complaint that fresh food section is not cooling, fresh food section temperature at 71 degrees, freezer section temperature at 10 degrees, evaporator fan is running, found evaporator frozen solid, defrost heater is good, bi metal is good, found loose connection to defrost heater, reset connection, heater started working, cleared ice from evaporator, op test good , , Job Cmpltd, saved tckt [SdLink
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Mentor, OH 44060
Arthur V
Job Details:
04/07/2017
Found bearing very loud. Needs bearing kit,stator and rps sensor. Est= 89.95 sc-----180.00 labor----- 329.85 parts ----total est =641.79----- parts needed are 1-w10435302 and 1- wpw10419333. And 1- wpw10178988. Cust does not want repaired. , Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GHSC239DW0
Near Cleveland, OH 44102
Dan H
Job Details:
04/07/2017
Customer complaint that unit will not dispense ice or water, confirmed, found dispenser board burned also, main control is sending 120vac, unit needs new dispenser board, ordrng 1 241708307 (pc board,control), schdld next appmnt for 4/14 FRI !,
We serviced a
MAYTAG WASHER
Model MVWC200XW1
Near Lakewood, OH 44107
Dan H
Job Details:
04/07/2017
Customer complaint that unit is making a thumping sound, found suspension rod had fallen off, no damage to suspension rod or mounts, reinstalled, ran diagnostics found f7e5(shifter fault), ran manual test cycle, unit will not agitate, found shifter motor resistance out of range, unit needs new shifter, installed new shifter, op test good , used 1 W10006355 ([Alt for WPW100063) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEM3
Near Mentor, OH 44060
Arthur V
Job Details:
04/07/2017
Replaced icemaker and right side gasket reforming using heat Op test good , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Cleveland, OH 44123
Eric M.
Job Details:
04/07/2017
Cust showed pop. Comp only hot water going in. Init fault code display: F8e5 (hot/cold reversed) found fill hoses reversed due to improper installation, reversed fill hoses, calibrated, auto test passed, optest good., Job Cmpltd,
We serviced a
MAYTAG' WASHER
Model MVWB700VQ0
Near Pepper Pike, OH 44124
Eric M.
Job Details:
04/07/2017
Comp not completing cycle, occasionally will not drain, did not run thru a clean washer cycle, displayed "ol" error. Init svc test iaw tech sheet, no faults present. Checked tub bounce, normal. Started auto test, test stayed in C1 and did not stop filling, cancelled test, drained water fm unit, checked the pressure hose, clear. Ran test again, same thing, continued to fill, suspect faulty pressure switch on mmcu, needs mmcu replaced., ordrng 1 WPW10187488 (MMCU), schdld next appmnt for 4/12 WED !,
We serviced a
WHIRLPOOL DISHWASHER/B-IN
Model KUDC10IXWH7
Near Beachwood, OH 44122
Eric M.
Job Details:
04/07/2017
Replaced console and dispenser, ran thru svc test, passed, optest good., Job Cmpltd, O-emld tckt [SdLink\289347d.png],
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Parma, OH 44134
Dan H
Job Details:
04/07/2017
Installed new fresh food section evaporator fan and water reservoir, op test good , job compleated
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D4MDM02
Near Cleveland, OH 44109
Dan H
Job Details:
04/07/2017
Customer complaint that unit is not making ice, cycled ice maker, found water leaking out of ice maker mold, unit needs new ice maker , ordrng 1 WPW10300022 (ice maker ), schdld next appmnt for 4/12 WED !,
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS0A
Near Parma Heights, OH 44130
Dan H
Job Details:
04/07/2017
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Madison Township, OH 44057
Arthur V
Job Details:
04/07/2017
Found fill tube frozen. Thawed out op test good. Cust has water line hooked up to warm water. Cust to replace water line to ice maker. , Job Compltd
We serviced a
MAYTAG WASHER
Model MVWB700VQ0
Near Pepper Pike, OH 44124
Eric M.
Job Details:
04/07/2017
Comp not completing cycle, occasionally will not drain, did not run thru a clean washer cycle, displayed "ol" error. Init svc test iaw tech sheet, no faults present. Checked tub bounce, normal. Started auto test, test stayed in C1 and did not stop filling, cancelled test, drained water fm unit, checked the pressure hose, clear. Ran test again, same thing, continued to fill, suspect faulty pressure switch on mmcu, needs mmcu replaced., ordrng 1 WPW10187488 (MMCU), schdld next appmnt for 4/12 WED !, saved tckt [SdLink\289138a.png],
We serviced a
WHIRLPOOL WASHER
Model WTW8600YW0
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/07/2017
Installed hinges, op test ok, Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Orange, OH 44122
Eric M.
Job Details:
04/07/2017
Comp of a high pitched sound that goes away when the door is opened. Explained to the cust that the ducted fan is what is making the sound and that it is the normal operation of the unit. Init svc test iaw tech sheet, ran thru every single test, and all tests passed with absolutely no abnormal sounds heard. The unit is operating just as it was designed to operate by the manufacturer., Job Cmpltd,
We serviced a
MAYTAG WALL OVEN
Model CWG3100AAS13
Near Solon, OH 44139
Eric M.
Job Details:
04/07/2017
Comp bake or broil not working. Found igniter open, getting 120 vac, replaced ignitor, test bake and broil, opest good., used 1 12400035 (IGNITOR) from stock, Job Cmpltd, saved tckt [SdLink\289783a.png],
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/07/2017
Found t fuse open, cut off open, element shorted to ground, replaced all, op test ok, used 1 279816 (CUTOFF), 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Kent, OH 44240
Robert A.
Job Details:
04/07/2017
Found wash motor receiving power, not running, needs sump asm, ordrng 1 WPW10671941 (SUMP ASM), schdld next appmnt for 4/14 FRI !,
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Roaming Shores, OH 44085
Arthur V
Job Details:
04/07/2017
Replaced top --- op test good, Job Cmpltd,
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNZB0
Near Aurora, OH 44202
Eric M.
Job Details:
04/07/2017
Comp not making ice, has performed the clean cycle and replaced the water filter, still no ice. Init svc test iaw tech sheet, all tests passed. Took out if svc test, turned unit on. The fill tube and hose covered inside and out with black mold, and the fill tube not connected to the supply pump, that was the reason for not msking ice. Needs the fill tube and hose replaced. Quoted $138 labor., ordrng 1 W10623750 (HOSE 2852) and 1 W10863947 (TUBE - FILL 2521), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $174.06 CC Ref # 681595991, schdld next appmnt for 4/12 WED !,
We serviced a
MAYTAG WASHER
Model MHWE301YW00
Near Suffield Township, OH 44260
Robert A.
Job Details:
04/07/2017
Ran diagnostics, long drain, pump clear, water in pump motor, replaced, ran unit, op test ok, used 1 WPW10730972 (PUMP) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model CT19G6Q
Near Parma, OH 44134
Dan H
Job Details:
04/07/2017
Installed new start device, op test good , Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Aurora, OH 44202
Eric M.
Job Details:
04/07/2017
Comp that the cooktop light will not turn on, bulb has been changed. Bulb not fully screwed in, optest good., Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Ravenna, OH 44266
Robert A.
Job Details:
04/07/2017
, Complaint, when one burner is on flame is high, when second burner is lite, both flames are low, when 3rd burner is lite, all 3 are even lower, found supply valve just cracked on, turned on full, tested burners, good, op test ok, Job Cmpltd,
We serviced a
KURS24LSBS01 KITCHENAID
Model REFRIGERATOR
Near Fairport Harbor, OH 44077
Brian B
Job Details:
04/07/2017
The part that was sent to the cust did not have the bimetal attached to the thermal fuse. Replaced the bimetal from t/s. Optest ok. Per AB.. no charge to cust., used 1 WP10442411 (THERMOSTAT) from stock, Job Cmpltd,
We serviced a
LER4634JQ1 WHIRLPOOL
Model DRYER
Near Willowick, OH 44095
Brian B
Job Details:
04/07/2017
CC that the drum will not turn. Found the belt is broken, the idler pulley and the support rollers are worn. Replacing the belt, idler pulley, and the support rollers from t/s. Ran a test cycle optest ok. , used 1 341241 (BELT), 1 349241T (ROLLER KIT), and 1 WP691366 (PULLEY DRIVE) from stock, Job Cmpltd,
We serviced a
MEDC215EW1 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44109
Brian B
Job Details:
04/07/2017
, Cust show pop, sent pic. CC that the unit will not heat. Checked the voltage at the outlet, does not have the correct voltage at the outlet. Will need an electrician. Also, advised cust to replace the foil vent with a semi rigid or rigid vent. , Job Cmpltd
We serviced a
MGR6775BDW WHIRLPOOL
Model RANGE
Near Lakewood, OH 44107
Brian B
Job Details:
04/07/2017
CC upper oven not lighting. Set oven to 350. Bake ignitor came on and burner lit within 60 sec. tested upper broil and lower oven. All burners lighting properly. Heated upper oven to 350. Checked temp. Oven temp is accurate. Also, lower oven bulb is burned out. Per warr information. Light bulb not covered. Could not duplicate any issue with oven. Optest ok., Job Cmpltd
We serviced a
WFG510S0AT0 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44135
Brian B
Job Details:
04/07/2017
CC that the unit will not lite. Found the spark ignitor is not sparking at the tip. Will need a spark ignitor and a wiring harness. Replacing the spark ignitor and the harness from the t/s. Optest ok. , used 1 WP9758079 (ELECTRODE-BAKE BURNER), and 1 WPW10701462 (HARNS-WIRE) from stock, Job Cmpltd
We serviced a
MMV4205DS2 WHIRLPOOL
Model MICROWAVE
Near Brook Park, OH 44142
Brian B
Job Details:
04/07/2017
Updated pop, sent pic. Micr not heating. Found unit was dropped. Center frame shelf with magnetron is bent down causing wires to be ripped out of capacitor. Unit cannot be repaired. Called whirl TL, Joel, 7718745315. He said unit was purchased used or as floor model and customer will have to take back to home depot. No return visit neccassary., Job Cmpltd,
We serviced a
WDF320PADT0 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44135
Alice M.
Job Details:
04/07/2017
CC that the unit is not working. Removed front panel, checked voltage at control panel 32v. Checked voltage at term block 32v. Found the outlet has an open neutral. Will need an electrician. Optest ok.,
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Cleveland, OH 44111
Brian B
Job Details:
04/07/2017
C that the unit is dead. Found the unit was not plugged in. Ran diag F8e1 long fill no fill. Cleared code. Ran calibraton, auto test. Optest ok. Found the cust is not using HE laundry detergent, advised cust to use HE detergent. , Job Cmpltd
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Aurora, OH 44202
Eric M.
Job Details:
04/07/2017
Comp that the cooktop light will not turn on, bulb has been changed. Bulb not fully screwed in, optest good., Job Cmpltd,
We serviced a
SAV2655AWW WHIRLPOOL
Model WASHER
Near Cleveland, OH 44113
Brian B
Job Details:
04/07/2017
CC that the unit will not agitate. Removed front cover, found internal transmission damage. Will need a new transmission and seal kit. Will give est. cust doesnt want to repair. office do not order parts.
We serviced a
FRIGIDAIRE WASHER
Model FTF530FS1
Near Valley View, OH 44125
Dan H
Job Details:
04/07/2017
Customer complaint that unit goes off balance during spin cycle, started drain and spin cycle, found shock absorbers broken off of tub, unit needs new shock absorbers, ordrng 1 5304485917 (shock absorber kit47.62), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $298.68 Check # 1771, schdld next appmnt for 4/12 WED !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW01
Near Garfield Heights, OH 44125
Dan H
Job Details:
04/07/2017
Customer complaint that door makes scraping sound when fresh food section door is opened, found hinge guide hitting hinge when door is opened, adjusted hinges, op test good , Job Cmpltd,
We serviced a
KRFF300ESS00 KITCHENAID
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chad P.
Job Details:
04/07/2017
Cc complaint that there was frost all over i the fz section. Frosting has been reduced to the back wall at this time and is minimal. Most likely the door was not completely closed. Forced a defrost cycle. Advised cust to monitor. Op test ok. , Job Cmpltd
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Ashtabula Township, OH 44004
Arthur V
Job Details:
04/07/2017
Found unit needs dispener parts listed. Please ship direct to customer for them to install. , ordrng 1 W11084830 (SEPERATER) and 1 WPW1036588 (dispenser)
We serviced a
WFE515S0ES0 WHIRLPOOL
Model RANGE
Near Strongsville, OH 44149
Chad P.
Job Details:
04/07/2017
Installed seal and ran unit at 350f. Op test ok. , Job Cmpltd
We serviced a
TEDS840PQ0 WHIRLPOOL
Model DRYER
Near Strongsville, OH 44136
Chad P.
Job Details:
04/07/2017
46, Found heating element open. Replaced. Op test ok. , used 1 279838 (ELEMENT) from stock,
We serviced a
WRX735SDBM02 WHIRLPOOL
Model REFRIGERATOR
Near Cuyahoga Heights, OH 44125
Chad P.
Job Details:
04/07/2017
Cc complaint that unit was frosting over in the freezer and got ice around the switch. Avised that the door was likely left open. Forced a defrost cycle. Cust to monitor. Op test ok. , Job Cmpltd
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Cleveland, OH 44128
Chad P.
Job Details:
04/07/2017
Found latch out of position. Corrected. Op test ok. , Job Cmpltd
We serviced a
WED92HEFC0 WHIRLPOOL
Model DRYER
Near Shaker Heights, OH 44120
Chad P.
Job Details:
04/07/2017
Found the ss hose to dryer is not compatable. It will not correctly hook up to the unit causing a pour seal and leak. Advised cust to replace the hose. Op test ok. , Job Cmpltd,
We serviced a
FEFL79JSA FRIGIDAIRE
Model RANGE
Near Westlake, OH 44145
Paul H.
Job Details:
04/07/2017
No bake, no broil, verified source and elements, all good, no hi limit on this unit, relays are not closing on board, needs main control, quoted: control #316462868
We serviced a
WDF760SADM1 WHIRLPOOL
Model DISHWASHER
Near Olmsted Falls, OH 44138
Paul H.
Job Details:
04/07/2017
Sump is leaking in front and diverter is leaking as well, quoted sump and motor assembly, WPW10671942
We serviced a
GE WASHER
Model GTW460ASJ2WW
Near Ashtabula, OH 44004
Arthur V
Job Details:
04/07/2017
Cust concerned with unit making noises in spin. Checked unit in wash and spin. All checks are good. No unusual noises. Unit performed all functions. Ran diagnostics no errors. Unit op test good. Advised cust Agitator is supposed to move and is not loose Op test good. , Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Kirtland, OH 44094
Eric M.
Job Details:
04/07/2017
Comp that when cooking, the display showed fan speed too low and displayed an error code. Init fault code display: 3 instances of F8e0 (cooling fan speed too low), cleared, ran auto test, all tests passed, and did not diplay any faults or error upon completion of the test. Set to bake @ 350 @ 0816, hortly after starting, the f8e0 code came up. Dismantled top, found a piece of the foam stopping the blade. Re-assembled, optest good., Job Cmpltd,
We serviced a
MVWC400XW4 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details:
04/07/2017
Found drive hub has become stripped, not charging shipping due to recall, if caught first time would have charged shipping initially, please wave to shipping for customer's inconvenience, ordering, ordrng 1 W10528947 (hub)
We serviced a
WHIRLPOOL RANGE
Model RBS245PDT11
Near Bedford Heights, OH 44146
Dan H
Job Details:
04/07/2017
Customer came to door and said they did not receive the part yet, customer stated they called us last night and this morning to tell us they did not have the part, customer will need to be rescheduled after they receive part,
We serviced a
KENMORE WASHER
Model MVWC300VW1
Near Madison, OH 44057
Robert A.
Job Details:
04/07/2017
Customer complaint that unit is making grinding noise, satred normal wash cycle, grinding is coming from transmission, unit needs new transmission, customer does not want repair, ordrng 1 W10140307 (gearcase258.28), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , O-emld
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Willoughby Hills, OH 44094
Dan H
Job Details:
04/07/2017
Customer complaint that unit starts for 5 minutes then shuts off, started normal wash cycle, unit filled and began wash cycle, after 5 minutes unit drained all water out and cancelled cycle, control still receiving 120vac after unit cancels cycle, ran diagnostics no error codes found, unit completed test cycle, unit needs new control, ordrng 1 W10731490 (CNTRL), schdld next appmnt for 4/10 MON !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Mayfield, OH 44143
Dan H
Job Details:
04/07/2017
Customer complaint of frost build up in freezer section, found freezer section door gasket not sealing at top, applied petroleum jelly to door seal to help it stick to cabinet, used heat gun to expand gasket, freezer section door is sealing now, op test good , Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS1
Near Cleveland, OH 44121
Dan H
Job Details:
04/07/2017
Customer complaint that unit flashed error code and will not bake now, selected bake unit flashed feature not available, ran diagnostics found f6e1( run away temperature) error code, per tech sheet unit needs new control for error code shown, customer does not want repair at this time, ordrng 1 WPW10340304 (CNTRL288.83), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS00
Near Cleveland, OH 44108
Dan H
Job Details:
04/07/2017
Customer complaint that unit is not dispensing ice, found ice bin not seated correctly on auger motor, reset ice bin, unit dispenses ice, op test good , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER2MHKXPL00
Near Cleveland Heights, OH 44121
Dan H
Job Details:
04/07/2017
Customer complaint of ice build up on freezer section floor, found evaporator drain tube clogged causing water to run into freezer section during defrost cycle, cleared evaporator drain tube, good water flow through drain tube now, op test good , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Euclid, OH 44117
Dan H
Job Details:
04/07/2017
Customer complaint that unit would not start just turned on drain pump, ran diagnostics found f0e2(oversuds condition) and f8e1(long/no fill) error codes, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, started normal wash cycle, unit filled, unit advanced to wash cycle, unable to duplicate the problem, unit is operating as designed, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , Job Cmpltd,
We serviced a
FRIGIDAIRE WASHER
Model ATF6000FS0
Near Euclid, OH 44132
Dan H
Job Details:
04/07/2017
Customer complaint that unit is shaking excessively, no model/serial tag, started drain and spin cycle, unit did not shake at all, all suspension components look good, unit is operating as designed , Job Cmpltd, saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near North Madison, OH 44057
Dan H
Job Details:
04/07/2017
Customer complaint that unit ran rinse cycle continuously, ran diagnostics found f8e1(long fill), f0e5(off balance), and f0e3(overload) error codes, found hot water supply valve closed, opened, both valves open with good water flow, ran rinse and spin cycle, unit completed rinse cycle and advanced to spin cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Painesville, OH 44077
Arthur V
Job Details:
04/07/2017
Found glides faulty (floor model) needs glides. For freezer door---- Leak was fixed by customer it was a the water filter not installed properly. Order bracket assy's also adjusted right side door to be even with the left side door across the top , ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket), schdld next appmnt for 4/12 WED !,
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXWH7
Near Painesville, OH 44077
Arthur V
Job Details:
04/07/2017
Found control panel erratic. Needs console assy. Cust not home till after 130 pm on the 12th , ordrng 1 WPW10500177 (panel-cntl), schdld next appmnt for 4/12 WED 12-5,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Concord Township, OH 44077
Arthur V
Job Details:
04/07/2017
Called cust did not receive package. Fed ex delivered yesterday Looked all over around house and its not there please reorder and i will reschedule. , ordrng 1 31625 (cloth-micr) and 1 W10252111 (polish), schdld next appmnt for 4/12 WED
We serviced a
WHIRLPOOL WASHER DUET
Model WFW8300SW00
Near Concord Township, OH 44077
Arthur V
Job Details:
04/07/2017
Needs drain pump. , used 1 WPW10730972 (PUMP) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Edgewood, OH 44004
Arthur V
Job Details:
04/07/2017
Ran diagnostics. No errors. Cycled in spin unit spun on highest setting and completed cycle again with no errors Could not duplicate issue. Unit spinning and draining. , Job Cmpltd,
