We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBM02
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/08/2021
"Cc unit door not working properly.Customer showed pop, corrected model number in job. Customer stated she also needs a door handle and bottom grille as both were damaged when unit was delivered. Customer stated freezer door was popping open but has since corrected itself. Found no issues with doors at this time. Ordering ff door handle and bottom grille. ; ordrng 1 W11459378 (Handle) and 1 WPW10534165 (Grille)"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS0
Near Mentor, OH 44060
Joe O
Job Details: 11/08/2021
"Cc: resetting, shuts off lights and intermittently not startingFound display cuts out when door is opened to a certain point. Played with door harness. Intermittently not starting. Needs doorDoor out of stock. Office to reschedule ; ordrng 1 W10710352 (door/mw)"
We serviced a
GE RANGE
Model JK3500SF5SS
Near Chardon, OH 44024
Joe O
Job Details: 11/08/2021
"Cc: f97 errorFound error code f97(lower blower fan under speed) found lower blower fan is not functioning. Needs blower fan. Advised customer its best to replace both blowers at the same time. Needs upper and lower blower fans; ordrng 1 WB26X35089 (Lower Blower) and 1 WB26X31060 (fan blower), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Sheffield Lake, OH 44054
Angel
Job Details: 11/05/2021
Cc that unit was still hard to opened. Confirmed the rails are good they just got frozen again it looks like theres to much of a lubricant of some sort so i clean off a lot of the lube and took off the rails to wipe everything down to make sure it did not have any water and steamed the seal a little to make sure it seal better. Explained to customer if it happens again they will need to get a concession from whirlpool to get covered for the freezer rails.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Oberlin, OH 44074
David R
Job Details: 11/05/2021
Customer said seems like water is coming from the tub ring or by the fabric dispenser. Ordering parts needed. ; ordrng 1 W11569112 (Dispenser) and 1 W11510463 (Control) and 1 W11094304 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Madison, OH 44057
Brian M
Job Details: 11/05/2021
Cc no cool Found no frost pattern or Uv dye Unit in 15 inch vac Compressor less than 1 amp Added 150psi nitrogen could not hear a leak, they want me to install Compressor and filter drier And purge with Freon and then follow up with flushing with nitrogen Customer will have fridge on porch ; ordrng 1 W11125124 (compressor) and 1 WPW10143759 (dryer)
We serviced a
JENN-AIR WALL OVEN
Model JJW2427DB02
Near Mentor, OH 44060
Dan H
Job Details: 11/05/2021
"Installed new user interface, op test good"
We serviced a
GE RANGE
Model PB975ST1SS
Near Mentor, OH 44060
Dan H
Job Details: 11/05/2021
"Customer complaint that door is loose, tightened, op test good"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Berea, OH 44017
David R
Job Details: 11/05/2021
"Replaced water valves. Tested. Good, op test ok."
We serviced a
HOT POINT DISHWASHER
Model HDA100X-73WH
Near Parma Heights, OH 44130
David R
Job Details: 11/05/2021
"Cc unit was leaking. Ram unit 20 mins, no leaks. Gave estimate for door gasket and door baffles. Customer paid SVC only, do not order parts. ; ordrng 1 WD8X227 (Right baffle) and 1 WD8X228 (Baffle left) and 1 WD08X10057 (Gasket)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Garfield Heights, OH 44125
Corina B
Job Details: 11/05/2021
"CC that there is a squealing. Confirmed. Replaced belt, shifter and cam. Started a spin still squeaking. Will need a new gearcase. ; ordrng 1 W11454734 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Willoughby Hills, OH 44092
Joe O
Job Details: 11/05/2021
Cc: not washingFound actuator arm came off cam. Replaced actuator. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Gabriel P
Job Details: 11/05/2021
"Replace actuator,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model LSR6233BW0
Near Parma, OH 44130
Gabriel P
Job Details: 11/05/2021
"Found counter weight spring broken customer the side to get new unit,opt test ok; ordrng 1 WPW10250667 (Spring), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID OTR MICROWAVE
Model KHMC1857BWH
Near Burton, OH 44021
Brian M
Job Details: 11/05/2021
"Cc of clicking noise and unit stopping Found noises to be coming from magnetron Found voltage off transformer not correct Needs magnetron and transformer Transformer is no longer available ; ordrng 1 W10245183 (magnetron), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Ravenna, OH 44266
Brian M
Job Details: 11/05/2021
Installed fan OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model LER3624JQ0
Near Beachwood, OH 44122
Jason N
Job Details: 11/05/2021
"Cc unit not heatingChecked all thermals, found hi limit has been bypassed, heater element is open, looks to have overheated, inner housing was warped. Replaced heater element using truck stock, also replaced hi limit cutoff using truck stock. Ran dryer op test, unit heating but is not cycling properly, exhaust temps reaching 230 degrees F. Will need to replace cycling thermostat ; ordrng 1 WP694674 (Thermostat), used 1 279838 (ELEMENT), and 1 279816 (CUTOFF) from stock"
We serviced a
MAYTAG DRYER ELE
Model DE608
Near South Euclid, OH 44121
Jason N
Job Details: 11/05/2021
"Installed heater assembly. Ran dryer op test, good heat and airflow. Op test good."
We serviced a
KITCHENAID RANGE
Model KFGG500EWH3
Near Euclid, OH 44123
Joe O
Job Details: 11/05/2021
"Cc: not cooking properly, not hot enoughCustomer stated recipes are taking longer then they are suppose to and that items are not browning. Customer also has bimetal oven sensor in oven monitoring temps. Advised customer not to use bimetal as they can lose calibration. And are not very accurate. Ran test bake to 350. Monitored temps. Unit averaging 360 degrees. Advised customer to allow 15-20 mins after initial preheat. Documented with whirlpool on ServiceMatters. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Maple Heights, OH 44137
Corina B
Job Details: 11/05/2021
Replaced the glass. Opt test ok
We serviced a
MAYTAG RANGE
Model MES8800FZ0
Near North Royalton, OH 44133
Gabriel P
Job Details: 11/05/2021
"Found defective bake element customer is going to try to put on him self is he cant he still wants us to come over and replace element office reach out customer in a few days to see if he was able to install part ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model JGB660SEJ4SS
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details: 11/05/2021
"Bake igniter was recieved broken(see pic), installed broiler igniter, igniter glowed for a few seconds then went out, now no power through valve, reordering valve and bake igniter ; ordrng 1 WB13X25500 (Igniter) and 1 WB21X33225 (Valve)"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5000DW3
Near Willoughby, OH 44094
Dan H
Job Details: 11/05/2021
"Customer complaint that unit is not spinning or washing clothes, Found new style shifter disconnected from cam, installed new old style shifter , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cleveland Heights, OH 44118
Jason N
Job Details: 11/05/2021
"Installed fill tube. Ran ice maker manual harvest. Ice maker indexed properly and fill mold with water, no leaks. Op test good. Advised customer of WP research conclusion on shelf design as the only available."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brooklyn, OH 44144
Gabriel P
Job Details: 11/05/2021
"Unit working as design,no issue explain customer how unit work"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Kent, OH 44240
Brian M
Job Details: 11/05/2021
Cc unit keeps reading load and go at 100% Removed load and go and cleaned nozzle Replaced now showing 75% more accurate to whats in itAdjusted the load and go Xs OP Test Ok
We serviced a
MAYTAG DRYER
Model MGDB725BW0
Near Independence, OH 44131
David R
Job Details: 11/05/2021
Replaced belt pulley and blower wheel. Made sure all wires tight. Heat cycling. Good. Op test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Olmsted Falls, OH 44138
Angel
Job Details: 11/05/2021
Replaced main control board and harness. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Olmsted Township, OH 44138
Angel
Job Details: 11/05/2021
Cc that unit is not agitating. Confirmed tried to do a manual agitation and it would not agitate shifter was out of place. Replaced with new one tested unit and agitated and spinned how it was designed to. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Maple Heights, OH 44137
David R
Job Details: 11/05/2021
"Replaced FF gasket. Tested, good. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model CWG3600AAS
Near Valley View, OH 44125
David R
Job Details: 11/05/2021
"Cc unit throwing F4, F3 errors. Sensor error. Tested resistance. Less than 1, suppose to be 1100 at room temp. Will need new sensor. Customer paid SVC only, do not order part. ; ordrng 1 WP74011433 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WALL OVEN
Model 790.48173
Near Eastlake, OH 44095
Dan H
Job Details: 11/05/2021
"Customer complaint that unit is not heating properly, started bake for 350 degrees, temperature after preheat at 325 degrees, found temperature offset at -20 degrees, adjusted temperature offset to 0"
We serviced a
KENMORE WALL OVEN
Model 911.30469791
Near Warrensville Heights, OH 44128
Jason N
Job Details: 11/05/2021
"Cc unit oven not heating Ran bake test to 350 degrees. Ignitor not glowing, ignitor is physically burnt open. Unit needs ignitor. ; ordrng 1 WB2X9154 (Ignitor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near North Olmsted, OH 44070
Angel
Job Details: 11/05/2021
"Cc that unit was leaking on back. Confirmed unit is leaking at the inlet valve will need to be replaced. Ordering part. Customer said that they will install themselves. ; ordrng 1 WPW10498990 (Inlet valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHERL
Model MVWC465HW3
Near Ravenna, OH 44266
Brian M
Job Details: 11/05/2021
Installed actuator Ran test cycle OP Test Ok
We serviced a
SAMSUNG DRYER
Model DV409AGWXAA
Near Shaker Heights, OH 44122
Joe O
Job Details: 11/05/2021
Cc: runs for a couple mins then stopsRan test cycle. Unit skipped from 47 to 1 min. Found moisture sensor disconnected. Re connected. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Warrensville Heights, OH 44122
Joe O
Job Details: 11/05/2021
Cc: long dry timesFound unit only receiving 120v. Found unit connected to single pole breaker. Advised customer unit will not function proper without 240v. Need electrician
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/05/2021
Replace all parts technician Mc order and still not working so I diagnose it myself found wire on connector broken from drain pump fix issue with a different wire but im going to or harness cause wire may get loose ; ordrng 1 W11405459 (Harrness)
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS06
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/05/2021
Confirm vent speed not changing when to replace blower 1 plastic piece on blower was broken didnt think it would not work which it didnt but is making grinding sound with blower on high speed only ordering another blower ; ordrng 1 W11409088 (Motor blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Avon, OH 44011
Angel
Job Details: 11/05/2021
Cc that unit still rattling. Verified and unit did rattle the screws on the compressor were a little loose and the cardboard under the condenser coils was vibrating as well fix that and leveled out the unit. Tried to make the sound a couple of times and could not duplicate it again. Opt test ok.
We serviced a
GE WASHER
Model GTWN4250D2WS
Near Willoughby, OH 44094
Dan H
Job Details: 11/05/2021
"Customer complaint that unit is not spinning properly or filling up, started normal wash cycle, unit filled to normal water level and began washing, ran drain and spin cycle, unit ran high speed spin, unable to duplicate the problem , unit is operating as designed"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Pepper Pike, OH 44124
Joe O
Job Details: 11/05/2021
"Cc: oven not calibrated correctly, oven too hotRan test bake to 350 degrees. Found unit averaging 343.5 degrees. Advised customer o allow 15-20 mins after pre heat. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Maple Heights, OH 44137
Jason N
Job Details: 11/05/2021
"Cc unit slow water dispenseChecked pressure in from supply line. Very low pressure coming in, unit being fed by saddle valve under sink. Advised customer valve will need replaced by plumber."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near Streetsboro, OH 44241
Brian M
Job Details: 11/05/2021
Replaced led in freezer OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Bay Village, OH 44140
Angel
Job Details: 11/05/2021
Replaced ui and main control board. Ran calibration unit working as designed. Opt test ok. Took core with me.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Mentor, OH 44060
Dan H
Job Details: 11/05/2021
"Customers washer is not working, this auth is for the dryer, advised customer that theyll need to contact whirlpool again"
We serviced a
JENN-AIR WALL OVEN
Model JJW9330DDB
Near Mayfield Heights, OH 44124
Joe O
Job Details: 11/05/2021
"Cc: not allowing selections, oven temp checkFound half of the keys on keypad will not allow selections. Ran test bake. Unit is heating. Cannot test broil due to buttons not functioning. Needs uiCustomer does not want to repair at this time ; ordrng 1 5765M487-60 (panl-cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near North Royalton, OH 44133
Corina B
Job Details: 11/05/2021
"Step 38 and 39, 130 watts. Used 1200 psi of nitrogen. Called t/l recharge system, check the pressures watt 155 watts.drawl advised cust keep it plugged in."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Parma Heights, OH 44130
Corina B
Job Details: 11/05/2021
"CC that the unit is not cooling. Confirmed. Found a ball of ice on the evaporator. When checking the pressure the valve stem on the dryer was leaking. Replaced the valve stem. Used nitrogen with soap no leaks. replaced the valve stem, pulled 28vac w/ pump, watched, good, charged 4.27oz r134a, unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Westlake, OH 44145
Gabriel P
Job Details: 11/05/2021
Replace sensor probe and still not getting up to temp all components and parts working as design call whirlpool spoke to TJ he said cause we are getting 208 voltage everything in unit will be slow working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bay Village, OH 44140
Angel
Job Details: 11/05/2021
Cc that one of the friction sleeves split in half and fell off. Confirmed right hand side one came off replaced with new one tested unit and working as designed. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Kirtland, OH 44094
Dan H
Job Details: 11/05/2021
"Customer complaint that freezer section light is out, unit does not have a light in the freezer section , unit is operating as designed"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Chardon, OH 44024
Joe O
Job Details: 11/05/2021
Cc: convect fan not runningRan test convect bake. Ran convect toast. Could not duplicate issue. Op test ok
We serviced a
WHIRLPOOL WASHER
Model LAT9306AAE
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/05/2021
Installed belts OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bedford Heights, OH 44146
Jason N
Job Details: 11/05/2021
"Cc unit not making ice Found no ice in ice container. Found ice maker turned off, turned on. Ran manual ice maker test harvest test. Ice maker indexed properly and harvested ice, filled mold with water. Called wp techline to document, Joel. Ice maker is working as designed at this time, if ice maker is not making ice in normal cycle, possible bad ice maker or freezer not holding temps. Freezer temperature is reading 3 degrees at this time. Advised customer to monitor ice production. ; ordrng 1 W11284458 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chardon, OH 44024
Joe O
Job Details: 11/05/2021
"Cc: not making ice, frosting in freezer, led module outFound ice maker error code e2(motor lost position). Found led module burned out. Found small amount of frost build up in freezer near gasket. Gasket looks to be sealing, magnet in gasket may be weak allowing small amount of warm air into freezer. Needs gasket, ice maker, and led moduleIce maker out of stock. Office to reschedule ; ordrng 1 W11483245 (Ice maker) and 1 W11462342 (Led module) and 1 W10407216 (gasket-fip), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Sheffield Lake, OH 44054
Angel
Job Details: 11/05/2021
Cc that unit was not making ice and door would not open all the way out. Verified and ice maker was off and door was not opening all the way out because the rails were covered in ice door was not closing properly and the rails got full of ice. I removed and cleaned out all ice on rails removed all ice around door and cycled the ice maker for them as well door and ice maker are functioning as should. Explained to customer to avoid issue from happening again with the door to open right from the middle of the handle and close it the same way. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Perry, OH 44081
Dan H
Job Details: 11/05/2021
"Installed new lid lock, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS00
Near North Royalton, OH 44133
David R
Job Details: 11/05/2021
"Steamed all ice, replaced drain tube. Give 24 to return to normal temp. Found some ice on line on Evap, steamed off but temp was good and still freezing. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Strongsville, OH 44149
David R
Job Details: 11/05/2021
Replaced both console and main control. Ran test 51/52. Good. Op test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Grafton, OH 44044
David R
Job Details: 11/05/2021
Cc unit not spinning. Found motor broke apart and ripped belt. Ordering parts needed. ; ordrng 1 4392067 (Repair kit) and 1 W11549461 (Motor) and 1 661570V (Belt) and 1 WP697772 (Blower)
We serviced a
JENN-AIR RANGE
Model JES8850CAS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/05/2021
"Cc unit not baking or broiling Found relay stuck open on control Bake element open Needs control and elements Control not in stock office to schedule ; ordrng 1 WP8507P226-60 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chardon, OH 44024
Joe O
Job Details: 11/05/2021
"Cc: not spinning out clothes properly, locked lidFound error codes f2e1(stuck key) f7e1(basket speed fault). Found unit is not sensing basket speed. Needs actuator. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Oberlin, OH 44074
David R
Job Details: 11/05/2021
"Cc unit leaking, had a picture of leaking from left front, customer had a load of clothes in when I got here. Took out load, checked unit underneath. No leaks. Moved unit from spot. Ran 10 mins of quick cycle, no leaks. Ran a diagnostics test and all component activation. No leaks, no signs of water marks. Ran 20 mins of bulky cycle to have more water in unit. Took off back to check drain hoses. Good, drained unit after full stage was done. Customer verified, no leaks. Placed down water mat, customer to monitor. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lorain, OH 44053
Angel
Job Details: 11/05/2021
Cc that ice maker stopped making ice. Temperatures were good freezer at 2* and ff section at 38*. Looked in freezer and found the ice maker fill tube blocked with ice. Checked the water valve they have in the home for the water line and its a saddle valve recommended them to change for a quarter turn valve because of the issues they can run into with the one installed also they did not have it opened all the way causing it to not have good water pressure and making the valve leak and freezing the fill tube. Steamed out fill tube opened valve how it should be cycled ice maker and filled how it should. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Shaker Heights, OH 44120
Corina B
Job Details: 11/05/2021
Replaced the ui and main control. Ran step 3 and 4. Ff fan turned on. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/05/2021
Found hose that had a safety flood valve so had to disconnect and put back together and valve open advise customer to get regular hose
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Solon, OH 44139
Jason N
Job Details: 11/05/2021
"Cc unit dispenser not workingCustomer stated the fabric softener and bleach stays in the dispenser. Ran diagnostics test, no cold water coming in. Checked water source at wall, good water in. Unit needs inlet water valve. ; ordrng 1 WPW10289387 (Inlet valve)"
We serviced a
GE REFRIGERATOR
Model CYE22USHBSS
Near Novelty, OH 44072
Brian M
Job Details: 11/05/2021
Installed fan and update Advised to let cool for 48 hours OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Madison, OH 44057
Dan H
Job Details: 11/05/2021
"Installed new freezer section door, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500EBS04
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 11/04/2021
Check voltage from j4-2 to j4-4 found 0 voltage going to console so took unit out and call senior technician bj to help me diagnose unit in the wiring diagram which we check for 120 on j8 connector and there was zero voltage so I had to get to junction box behind unit and found black wire disconnect correct issue and still console not lighting; ordrng 1 W10697968 (Panel control)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Olmsted Falls, OH 44138
Marie V
Job Details: 11/04/2021
"Cc that the ice maker is making noises and is not making ice. Confirmed, ice maker is cycling non stop. Is getting 120V. Temps are 37* RC 0*FC and 10* in ice box. Mechanism on ice maker is broken. Will need new ice maker. Replaced from T/S, it cycle. Op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ7
Near Painesville, OH 44077
Joe O
Job Details: 11/04/2021
Cc: no vent fanFound vent fan will not power on. Control is sending power. Blower motor just humming. Needs blower; ordrng 1 W11441128 (Blower)
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36MHT01
Near Chesterland, OH 44026
Brian M
Job Details: 11/04/2021
Cc unit leaking water back of freezer Found drain tube clogged cleared drain tube Advised customer If issue returns that there is no other solution for it the drain tube heater is discontinued part #4388645
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/04/2021
"Replace panel control,opt test ok ; ordrng 1 W11091880 (Control panel)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near LaGrange, OH 44050
David R
Job Details: 11/04/2021
"Cc when leaning over unit to start microwave will accidentally turn knobs on for gas range without knowing. Checked and all knobs turn on/off as designed, more of a design issue. Suggested knob covers. Unit is good. Calling safety to document
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Strongsville, OH 44149
David R
Job Details: 11/04/2021
Deli control did not come with door. Have to order out and return for repair. ; ordrng 1 WPW10769076 (Deli control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Seven Hills, OH 44131
David R
Job Details: 11/04/2021
Cc unit friction sleeves broke off. Replaced from t/s. Tested. Good. Op test ok. ; used 2 WP8268961 (SLEEVE FRICTION) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chardon, OH 44024
Jason N
Job Details: 11/04/2021
"Cc unit making loud humming noise.Cust stated unit will occasionally make a louder then normal humming noise, however, last few days she hasnt heard it. No abnormal noises heard at this time from unit. Ran diagnostics functionality tests, all functions normal, no abnormal sounds. Could not duplicate noise issue at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Willoughby, OH 44094
Jason N
Job Details: 11/04/2021
"Cc unit too cold in ff sectionCustomer stated things were freezing in ff section, she had temperature setting on coldest but has since set it to medium cold. Everything seems to be ok now but she wants to be sure. Temp checked both sections. Freezer reading average of 1 degree, ff sections reading average of 40 degrees. Temperature are normal. Unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW1
Near Conneaut, OH 44030
Dan H
Job Details: 11/04/2021
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out, unit heated, installed new thermal fuse ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH01
Near Solon, OH 44139
Brian M
Job Details: 11/04/2021
Installed door OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Andover, OH 44003
Dan H
Job Details: 11/04/2021
"Customer complaint of loud noises, confirmed, heard grinding in the gearcase, unit needs new gearcase; ordrng 1 W11423758 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Willowick, OH 44095
Jason N
Job Details: 11/04/2021
"Cc unit not cooling Customer stated unit stopped cooling after unit was recently moved to do the flooring under unit. Found compressor not running, start relay had vibrated out enough to not make contact on compressor pins. Pushed relay back onto compressor pins, compressor started up. Advised customer to allow 24 hrs for unit to return to desired temps."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGH2631PF4A
Near Mantua, OH 44255
Corina B
Job Details: 11/04/2021
"CC that the ice makes it sometimes and doesnt. Ice maker is working now. Cycled and filled. Will need a new ice maker. ; ordrng 1 5303918344 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorain, OH 44053
Angel
Job Details: 11/04/2021
Cc that unit was banging. Ran diagnostics and did not find any error codes did a manual spin and passed. Ran a rinse/spin with towels and passed everything sounds normal Also looked under unit to make sure everything was normal and it was good as well. Explained to customer that most likely they had a off balance and that when that happens to pause the unit rearrange the clothes and press start button again to finish cycle. Also recommended customer that 6 to 8 regular bath towels is a full load and 1 to 2 tablespoons of detergent to wash clothes. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Berea, OH 44017
Marie V
Job Details: 11/04/2021
"Cc that the unit does not pass 100*. Placed pad on floor , removed unit and checked terminal block, found L2 shorted. Unit will need new terminal block and power cord. Replaced terminal block and power cord from T/S. Preheated oven to 350*. Op test ok; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 8171385RC (3 PRONG RANGE CORD) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wickliffe, OH 44092
Jason N
Job Details: 11/04/2021
"Cc unit not dispensing iceRan ice dispense test, can her auger working, but not driving ice forward. Found ice container auger end coupler is worn causing auger impeller to slip. Unit needs ice container. Customer stated he can install ice container himself. Part not showing in stock at Marcone, advised customer that office will contact him with an ETA for part delivery. ; ordrng 1 W11185686 (Ice container)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mantua, OH 44255
Corina B
Job Details: 11/04/2021
"CC that there is no ice and the bottom drawer is not shutting. Confirmed. Found ice and frost on the ff evaporator. Ran step 56 e5 thermistor bad. Service pointer to replace the drain pan, Will need a new pan, harness, ui, ice maker and control. Office to reschedule. ; ordrng 1 W11033168 (Harness) and 1 W11457241 (Drain pan) and 1 W10843055 (Control) and 1 W11089931 (Ui) and 1 W11483245 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Strongsville, OH 44149
Marie V
Job Details: 11/04/2021
"Replaced control, set temps to recommended, advise cust to allow 24 hours for unit to reach normal temps.No core for return"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Garfield Heights, OH 44125
David R
Job Details: 11/04/2021
"Cc unit not cooling in FF. Found ice build up on FZ evap and fan. Ran diagnostics, load failure on FZ thermistor. Steamed out all ice, replaced from t/s. Can feel cold air going to FF. Give 24 hrs to return to normal temps. Op test ok. ; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Solon, OH 44139
Brian M
Job Details: 11/04/2021
Cc of noise Found noise coming from idler belt tensioner Replaced using kit OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Streetsboro, OH 44241
Brian M
Job Details: 11/04/2021
Cc unit not working properly Found unit in pump mode reset control Ran valve test found low flow on cold Found valve filter clogged Cleared filter Normal flow returned Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Kent, OH 44240
Brian M
Job Details: 11/04/2021
"Cc unit will not bake after replacing element Found old element to have arched against the pan Found relay stuck open Needs control ; ordrng 1 WPW10586737 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JGS8860BDP
Near Rocky River, OH 44116
Gabriel P
Job Details: 11/04/2021
Found weak ignitor pulling 2.80 amps replace from t/s opt test ok ; used 1 12400035 (IGNITER) from stock
We serviced a
MAYTAG DRYER
Model MGD3500FW0
Near Amherst, OH 44001
Angel
Job Details: 11/04/2021
"Cc that they hear a rattle. Ran unit. Ould not hear rattle. Took apart unit to verify blower wheel also rollers and pulleys, everything checked out good just with a lot of lint cleaned out for customer also found the bracket that holds the gas valve a little loose tightened as well. Tested unit heard no sounds had customer listen as well. Opt test ok."
We serviced a
JENN-AIRE RANGE
Model JES9900BAB
Near Thompson, OH 44086
Dan H
Job Details: 11/04/2021
"Both switches show open when on, called whirlpool techline spoke to TJ, said that there are no known issues with this part, part is a sub part and may not be compatible , original part is no longer available, unit cannot be repaired at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Painesville, OH 44077
Dan H
Job Details: 11/04/2021
"Installed new control, op test good"
We serviced a
GE MICROWAVE
Model JE1590SH01
Near Mentor, OH 44060
Joe O
Job Details: 11/04/2021
"Customer had unit sitting on porch. Spoke with JS, stated to Advised customer it is too cold to work on unit outside and if they are unwilling to bring it inside we cannot service it. Customer unwilling to bring unit inside to service. Customer to contact to reschedule.; saved tckt"
We serviced a
KENMORE DRYER
Model 11066932690
Near Moreland Hills, OH 44022
Joe O
Job Details: 11/04/2021
Cc: not heatingFound high limit open. Needs thermal cutoff. Replaced thermal cutoff. Ran test cycle. Op test ok ; used 1 279769 (THERMAL CUTOF) from stock