Service History 121 - Fred's Appliance

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Strongsville, OH 44149

Marie V

Job Details: 01/30/2023

"Cc that the clothes are wet by the end of the cycle. Ran diag, no error codes. Ran unit on time dry it worked perfectly. Also verify sensors, pass, had unit running for over 20 min and it coils worked every time. Couldnt duplicate issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near South Euclid, OH 44121

Manny

Job Details: 01/30/2023

"Cc unit not cooling, verified and not cool, hooked to killawatt and unit pulling 0.49 amps and compressor sounds locked up, unit needs compressor replaced, ; ordrng 1 W11125124 (compressor) and 2 WPW10143759 (dryer)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Strongsville, OH 44149

Marie V

Job Details: 01/30/2023

"Cc that the unit is not making ice. Confirmed. Took temps 2* in freezer and 37* in fresh food section. Ice maker is stuck in valve position. Will need new ice maker. Also filter cover. Replaced ice maker from t/s. Ordering cover. ; ordrng 1 WP67001668 (Cover filter), used 1 W10884390 (ICE MAKER ASSY), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Parma Heights, OH 44130

Manny

Job Details: 01/30/2023

"Cc unit not agitating, verified and no agitation, tilted back and shifter is damaged, replaced shifter, opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Columbia Station, OH 44028

Marie V

Job Details: 01/30/2023

"Cc that unit is not washing it shuts off after few min of it running and that top rack has rust in it and her son cut his hand with it. Confirmed rust, took pics also bottom stared to break as well. Unit will need control and both racks. ; ordrng 1 W10906426 (Control) and 1 W10909088 (Top rack) and 1 W10161215 (Lower rack)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF9

Near Perry, OH 44081

Joe O

Job Details: 01/30/2023

"Cc: ice maker clicking, not making iceFound ice maker just clicking, will not rotate. Needs ice maker; ordrng 1 241798233 (Ice maker)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Brook Park, OH 44142

Manny

Job Details: 01/30/2023

"Replaced heater ran test cycle, opt test ok"

We serviced a

MAYTAG DRYER

Model MED7230HW

Near Berea, OH 44017

Angel

Job Details: 01/27/2023

Cc that unit is not drying completely sometimes it works and sometimes it doesnt only when using auto dry and the cycle signal is not functioning. Ohmed out sensors and there good explained to customer that if there doing small loads or mixed loads always use timed dry because if the socks or underwear are dry and keep rubbing against sensors the unit will think its dry already and finish early and the other clothes are still wet. For the cycle signal sound i removed console and checked connections on ui and found one of the harness wire loose reseated it correctly and tested it again and the chime started functioning also recommended customer to replace dryer vent with a semi rigid or rigid vent opt test ok.

We serviced a

MAYTAG DRYER

Model MGDB850WQO

Near Strongsville, OH 44136

Angel

Job Details: 01/27/2023

"Cc that unit was screeching real loud. Ran unit and confirmed it was screeching unit will need rollers, belt and idler pulley replaced all parts tested unit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near North Royalton, OH 44133

Angel

Job Details: 01/27/2023

"Cc that unit is making a grinding sound when going into a spin. Verified and found that the rotor screw is completely loose causing the scraping sound but also found gearcase leaking oil as well. Unit will need gearcase, slider, clutch since its all full of oil and rotor. Gave customer estimate and stated he will rather spend the money on a new unit; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Mantua, OH 44255

Brian M

Job Details: 01/27/2023

Cc broil not functioning Found customer opening door to broil Advised door must stay shut OP Test Ok

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Painesville, OH 44077

Dan H

Job Details: 01/27/2023

"Installed new slider, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Painesville, OH 44077

Dan H

Job Details: 01/27/2023

"Customer complaint that fabric softener dispenser capacitor on agitator is broken, confirmed, unit needs new dispenser capacitor, not scheduling return visit, customer can install ; ordrng 1 W10793634 (Dispenser cap)"

We serviced a

MAYTAG DRYER

Model MGDB835DW3

Near Painesville, OH 44077

Jason N

Job Details: 01/27/2023

"Cc unit not drying clothesCustomer stated unit will not work in any setting. Time changes by itself, up and down on the display. Advised customer that will be normal for a sensor dry cycle as it will automatically adjust based on load. Ran cycle for 10 minutes, good airflow at vent outlet, flame cycling on and off properly. Advised customer on load sizing with sensor dry cycles as well as using timed dry if loads are large or small. Unit is operating as designed at this time."

We serviced a

HOTPOINT RANGE

Model RGB745BEA1CT

Near Kirtland, OH 44094

Joe O

Job Details: 01/27/2023

Cc: oven bottom has holesNeeds oven bottom. Oven bottom shows discontinued; ordrng 1 WB53K35 (bottom oven(discontinued))

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Kirtland, OH 44094

Joe O

Job Details: 01/27/2023

"Cc: louder then last unitCustomer stated the auger motor is louder then the unit that was replaced. They stated the water valve also is much louder then the past unit. Cycled ice maker, and tested water. No abnormal noises. Cycled auger. No abnormal noises heard. Unit functioning as designed. Op test okDocumented on service matters with whirlpool."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Painesville, OH 44077

Jason N

Job Details: 01/27/2023

"Installed UI control. FF temp set out set to 37, freezer set to 0. Advised customer to monitor."

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW2730DS00

Near Painesville, OH 44077

Jason N

Job Details: 01/27/2023

Cc unit displays fault f2e1 Confirmed fault mode f2e1 for stuck or shorted key. Unit will not reset. Unit will need console replaced. Quoted customer repair cost. Customer is contacting Jennair first before committing to repair.; ordrng 1 W11236888 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Mentor, OH 44060

Dan H

Job Details: 01/27/2023

"Customer complaint that inlet valve was damaged, found mount bent, no damage to valve itself, adjusted valve mount to correct position, unable to test cause there is no water line yet"

We serviced a

GE REFRIGERATOR

Model PFSS6PKXESS

Near Olmsted Township, OH 44138

David R

Job Details: 01/27/2023

"Cc unit FReezing up and Ice in Ff. Vetoed fan not working correctly, ice. Hold up behind panel. Defrost metal not getting correct voltage from control. Some parts NLA WR13X10879 Assembly Cover with fan, NLA WR02X12591 bi metal, WR55X11055 Main control. Customer doesnt want to put any money into unit.."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Olmsted Township, OH 44138

David R

Job Details: 01/27/2023

"Cc unit not leveled. Unit is rocking back and forth. Leveled feet out. Tested. Good. No error codes. Zip tied drain hose line to not bounce around. Ran diagnostics and calibration cycle, advised if needed can always purchase and put on anti vibration pads as well. Op Test Ok."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Olmsted Falls, OH 44138

David R

Job Details: 01/27/2023

"Cc unit not draining. Filled with water. Shop vac all water out. Found debris in drain pump causing not to drain, just hum loud. Removed. Ran diagnostics, good. All components working correctly. Good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cleveland Heights, OH 44118

Manny

Job Details: 01/27/2023

"Replaced filter housing, opt test ok"

We serviced a

MAYTAG DRYER

Model MGD6630HW1

Near Westlake, OH 44145

Gabriel P

Job Details: 01/27/2023

"Ran diagnostic no error code found ran time dry and pass is working as design,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Westlake, OH 44145

Gabriel P

Job Details: 01/27/2023

"Replace filter housing,opt test ok but customer new filter broke inside defective housing ordering filter no need to reschedule customer will install ; ordrng 1 EDR1RXD1 (Filter)"

We serviced a

GE RANGE

Model JGBP35WEA7WW

Near Cleveland, OH 44120

Manny

Job Details: 01/27/2023

"Cc unit not lighting, verified and igniter no glowing, checked voltage to igniter and no voltage, and igniter looks burnt unit needs control and igniter control is discontinued.; ordrng 1 WB27T10350 (oven control(discontinued)) and 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER GAS

Model MGDB855DC3

Near Mentor, OH 44060

Dan H

Job Details: 01/27/2023

"Customer complaint that unit is squealing, confirmed, installed new pulley and rollers, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Parma, OH 44129

David R

Job Details: 01/27/2023

Replaced valves. Model number did not save last visit. Wrong control ordered. Ordering correct one. Double checked to make sure. Replace pressure hose on return as well. ; schdld next appmnt for 2/1 WED !

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGUB2642LE1

Near Painesville, OH 44077

Jason N

Job Details: 01/27/2023

"Cc unit intermittent cooling and ice maker not working Customer had unit unplugged when arrived. Plugged in unit and observed frost pattern. Good frost pattern after 15 minutes, unit cooling at this time. All fans are running. Ran ice maker diagnostics, found shut off switch assembly is stuck. Switch assembly (241939901) is discontinued. Unable to determine intermittent cooling issue as unit is cooling properly at this time. Advised customer to monitor."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cleveland, OH 44128

Manny

Job Details: 01/27/2023

"Cc unit not washing verified and ran test cycle unit fills and drain then nothing, ran tech she test and unit needs shifter, control and cap.; ordrng 1 W11567712 (Control) and 1 W11481722 (Shifter) and 1 W11395618 (Cap)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2412SS0A

Near Geneva, OH 44041

Dan H

Job Details: 01/27/2023

"Installed new control, op test good ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near North Royalton, OH 44133

David R

Job Details: 01/27/2023

"Cc unit starting to not cool again. Checked sealed system parts already recently replaced. Compressor good, drier good. Found ice on line on evap, also leaking dye from evap line. Will need new evap and drier filter. Ordering compressor if needed. sealed system parts and labor covered. **3 count**; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Comp) and 2 W10843121 (Drier UV)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mentor, OH 44060

Jason N

Job Details: 01/27/2023

"Cc unit making unusual noisesTested all fans and compressor, no abnormal sounds heard. Let unit run in cooling mode for 10 minutes. No abnormal sounds heard. Could not duplicate noise concern at this time."

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near North Royalton, OH 44133

Angel

Job Details: 01/27/2023

Cc that unit caught on fire. Verified and the whole control board shorted out and some of the wires melted as well as of now from what I see wrong the unit will need main board and main harness replaced. Explained to customer that if theres anything else wrong we wouldnt know until those parts have been replaced. Gave him the estimate for the main board and main harness and he decided not to proceed with repair. Called safety spoke with Quini explained the issue.; ordrng 1 W10637533 (Main harness) and 1 W11537215 (Main board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVT02

Near Strongsville, OH 44136

David R

Job Details: 01/27/2023

"Cc unit not cooling. 2-4 inch frost build up on EVAP. Not defrosting correctly. Evap Fan is not working. Shorted heated, shorted control, not able to send 120v down to defrost thermostat. Ordering control, harness with heater and fan motor. ** 3 job count. ; ordrng 1 WPW10128551 (Fan) and 1 WPW10503278 (Control) and 1 W11260592 (Evap harness) and 1 WP12729128 (Heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Broadview Heights, OH 44147

Angel

Job Details: 01/27/2023

"Cc that unit had a burning smell and now it wont work at all. Customer had range pulled out already so i removed the terminal block cover and power cord burnt one leg and damaged the terminal block so I replaced terminal block 2 burnt wires and power cord plugged in unit tested by running a bake and also tested the top elements opt test ok. ; used 1 8171385RC (3 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WOD52ES4MB

Near Cleveland, OH 44128

Manny

Job Details: 01/27/2023

"Cc that self cleaning is not working, verified and try running self clean and unit started locking, but then when back, reset control and set unit to self clean and working. Opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Jefferson, OH 44047

Dan H

Job Details: 01/27/2023

"Installed new door gasket, op test good"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Warrensville Heights, OH 44122

Manny

Job Details: 01/27/2023

"Cc unit not heating or takes too long to heat, ran bake to 350 unit comes on but when igniter goes off doesnt come back on, had to wait a bit for oven to cool off, looking at igniter looks white on half of it, replaced igniter with TS #12400035, ran bake to 350 op test ok; used 1 12400035 (IGNITER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Olmsted Township, OH 44138

David R

Job Details: 01/27/2023

"Cc not drying or long dry cycles. Ran unit, took off back vent, heating and cycling normally. Unit on second floor. Went outside. Clogged vent. Customer to clean or have a company come cleans vent. Unit is good itself. Op Test Ok."

We serviced a

MAYTAG DRYER

Model MDG9316BWW

Near Seven Hills, OH 44131

Angel

Job Details: 01/27/2023

Cc that unit is making a loud screeching sound. Ran unit and confirmed has a loud noise coming from inside so I took apart the unit and found one of the rollers were bad also the belt was bad. Used repair kit from truck stock to replace bad parts opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB119WFBM01

Near Maple Heights, OH 44137

Manny

Job Details: 01/27/2023

"Cc unit not working, he handed me a receipt with a 5yrs extended warranty, he call his warranty company and he didnt get through but still wants it looked at, look at the unit and its working properly but temps were off set to recommended and advise to monitor unit. Opt test ok"

We serviced a

AMANA COOKTOP ELE

Model AGR5330BAW3

Near Cleveland, OH 44109

Angel

Job Details: 01/27/2023

Cc that left front burner is too high on the low setting. So I adjusted it to there preference tested it asked if they need the others adjusted and stated they were good as they are opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Atwater, OH 44201

Brian M

Job Details: 01/27/2023

Cc of no cool Found uv dye on compressor line Needs repaired and recharged 5 year sealed system warranty Recovered refrigerant fixed leak Replaced filter and ran 28 inch vac recharged 4.50z r134aAdvised to watch ; used 1 WPW10143759 (DRIER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Streetsboro, OH 44241

Brian M

Job Details: 01/27/2023

Spray arm installed OP Test Ok ;

We serviced a

GE REFRIGERATOR

Model Gzs22dgjrfww

Near Chagrin Falls, OH 44023

Brian M

Job Details: 01/27/2023

Installed icemaker Cycled and filled Advised to give 72 hours

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Willoughby Hills, OH 44094

Joe O

Job Details: 01/27/2023

"Cc: intermittently shuts offCustomer stated intermittently the lights go out, unit stops cooling, but ui display and dispenser lights work. Found temps at 41 in ff section, 5 in freezer. No internal error codes. Found deli board is functioning. Checked deli harness, no corroded or broken wires found. Asked customer if they noticed if the deli board was functioning when unit stopped working. Customer stated they did not notice. Could not duplicate issue at this time. Advised customer to monitor. Op test ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chagrin Falls, OH 44022

Brian M

Job Details: 01/27/2023

Called whirlpool while waiting for customer Stated previous findings and previous work done Found grease build up at garbage disposal. Found no stored errors in diagnostic Ran auto test unit completed with no issues According to whirlpool unit is functioning properly and to have customer contact Whirlpool customer care

We serviced a

GE REFRIGERATOR

Model GTE18GTHGRBB

Near Kirtland, OH 44094

Joe O

Job Details: 01/27/2023

"Cc: loud noise when runningFound condenser fan motor shaft out of balance causing blade to hit housing. Needs condenser fan assemblyCustomer does not want to repair at this time; ordrng 1 WR17X24348 (condenser fan shroud), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Chesterland, OH 44026

Brian M

Job Details: 01/27/2023

"Cc unit loud and not spinning Found bearings worn Needs gearcase, clutch, shifter, belt and hub ; ordrng 1 W11454738 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11213879 (belt) and 1 W11212745 (actuator) and 1 W10528947 (drive hub kit)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesterland, OH 44026

Brian M

Job Details: 01/27/2023

Installed motorOP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Kirtland, OH 44094

Joe O

Job Details: 01/27/2023

"Cc: only dispenses 3-4 cubes at a timeFound unit is not level, has a large slant forward. Found temps in freezer at 3 degrees. Tested dispenser. Found unit is dispensing properly. Found half bin of ice. Cycled ice maker. Ice maker is cycling and filling. Could not duplicate issue. Advised customer depending on ice usage the machine may not be able to keep up with usage. Unit functioning as designed. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Avon, OH 44011

Gabriel P

Job Details: 01/27/2023

"Found freezer evaporator frozen found service pointer ordering parts needed ; ordrng 1 W11224256 (Control) and 1 W11224591 (Harness), used 1 SHIPPING (shipping and handling), from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Avon, OH 44011

Gabriel P

Job Details: 01/27/2023

"Replace light,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Avon, OH 44011

Gabriel P

Job Details: 01/27/2023

"Found freezer evaporator frozen found service pointer ordering parts needed ; ordrng 1 W11224256 (Control) and 1 W11224591 (Harness), used 1 SHIPPING (shipping and handling),from stock"

We serviced a

FRIGIDAIRE RANGE

Model LFGF3014LWC

Near Willoughby, OH 44094

Joe O

Job Details: 01/27/2023

"Cc: oven not getting to temp, burners not lightingFound unit has no gas getting to unit. Needs plumber."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Mentor, OH 44060

Jason N

Job Details: 01/27/2023

Cc unit does not power on Hooked up power cord to unit. Plugged in and powered unit on. No issues found with unit.

We serviced a

FRIGIDAIRE RANGE

Model GLES388DBA

Near Chardon, OH 44024

Brian M

Job Details: 01/27/2023

Customer tried cleaning glass door and it fell apart Fixed door

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Eastlake, OH 44095

Joe O

Job Details: 01/27/2023

"Cc: not making ice, not cooling properlyFound temps in freezer at 21 degrees, ff at 39 degrees. Ice maker error code e5(timed ice making). Checked thermistors ff 7.1k ohms freezer 14.2k ff evap 8.5k freezer evap 17.1k. Found top of evap and cap tube side frosted over in freezer. Unit has good frost pattern. Stated they had a lot of frost built up in unit back before issue started. Advised if the door was left open it can cause excessive frost build up. Needs defrosted. Defrosted. Advised customer to monitor. Op test ok"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Eastlake, OH 44095

Jason N

Job Details: 01/27/2023

"Cc unit making grinding noise and not spinning out properly Ran auto test cycle, found pulley and clutch teeth grinding when in spin. Found grease on pulley teeth causing pulley to slip when trying to engage into splutch. Replaced cam and pulley using customer supplied pre Id part. Ran spin and test with 5 large towels. No abnormal noise heard, unit spun out properly. Op test good."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lorain, OH 44053

Gabriel P

Job Details: 01/27/2023

Same issue as last time will need control and evaporator harness ; ordrng 1 W11383260 (Harness) and 1 W11546609 (Control)

We serviced a

KITCHENAID RANGE

Model KFGG500EBS3

Near Olmsted Falls, OH 44138

David R

Job Details: 01/27/2023

"Replaced gas valve and bake burner. Ran at 350* to see what oven does. Preheated, cycled 3-4 times at 350*. Good. Put temp up to 400* cycling as well. Good. Op Test Ok."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Painesville, OH 44077

Brian M

Job Details: 01/27/2023

"Found several errors Fae5, 8-1 7-1 and a-4Ran auto test no issues found Checked drip pan no water Possibility of unit just needing reset Ran test cycle found a ton of soap in tub Advised to let unit cycle and wash out suds Power cycled advised to watch"

We serviced a

KITCHENAID DISHWASHER

Model KDTE504DSS0

Near Elyria, OH 44035

Angel

Job Details: 01/27/2023

Cc that the bottom rack does not want to slide out. Verified and found that the basket came off the tracks reinstalled the part that came off the rack and installed the rack back on the track pulled it in and out and its working as should explained to customer to make sure door is all the way down before trying to pull out the rack because if not since the rack is on a firm track they will just force it and break it also not to overfill the rack with heavy dishes opt test ok.

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near Fairview Park, OH 44126

Manny

Job Details: 01/27/2023

"Cc unit needs calibration again, verified and set to 350 took temps and temp probe#1 at 346, probe #2 at temp after 10 mins took temps at probe #1 @341, probe #2 @352 , and unit is calibrated to +15, we been here 4 time for same issue, we take temperatures and they are good, calling wpl tl, (8:10am to 8:45)spoke to Leon, he said no parts are needed since temps are optimal, customer is upset and are removing the unit from the kitchen and using the old unit they have."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Painesville, OH 44077

Joe O

Job Details: 01/27/2023

"Cc: electrical burning smellCustomer stated the electrical burning smell has gotten worse over the time the unit was used. Customer stated the smell was still slightly present upon arrival. I did not smell anything abnormal. Ran auto test. Found a small odor coming from unit when spinning. Did not smell like burning. Checked full harness, no shorted or burnt wires. Advised it could be the coating applied to parts during assembly. Could not duplicate issue. Documented on service matters with Techline. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Willoughby, OH 44094

Jason N

Job Details: 01/27/2023

"Installed pump/motor. Found piece of glass stuck inside suction hose leading to pump, removed. Ran wash test for several minutes. Op test good."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Ashtabula, OH 44004

Dan H

Job Details: 01/27/2023

"Customer complaint that right rear burner is not lighting, confirmed, found oriface not seated properly on cooktop surface causing burner head to not sit properly on oriface, corrected, op test good"

We serviced a

GE DISHWASHER

Model GDT665SMN2ES

Near Elyria, OH 44035

David R

Job Details: 01/27/2023

"Cc intermittent problem, will run 5-10 mins then shut off, no lights, sometimes will run through cycle. Started unit up, ran 20 mins, not turning off. Called GE tech line. Went through diagnostics, all working correctly. Recommended replacing main control. ; ordrng 1 WD21X25992 (Control main), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Painesville, OH 44077

Brian M

Job Details: 01/27/2023

Installed panel OP Test Ok

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Painesville, OH 44077

Joe O

Job Details: 01/27/2023

"Cc: no power, locked lidFound unit is locked. Popped top. Found no indicator on control. Ohmed out drain pump. Pump checked good. Needs control; ordrng 1 W11419171 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE STACK W/D

Model 417.6172351

Near Lakewood, OH 44107

Manny

Job Details: 01/27/2023

"Cc unit not heating but runs, took apart and checked components, thermostat is open, heater is open high limit is out of range, customer will not proceed with the repair ; ordrng 1 3204267 (thermo-safety!dryer) and 1 134120900 (thermal limiter) and 1 137032600 (limiter) and 1 137392700 (heater asmy w/hous)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Rocky River, OH 44116

Angel

Job Details: 01/27/2023

"Cc that unit will start to preheat but takes too long to preheat or will not pass a certain temperature. Removed the bake element cover and found the element shorted and grounded to the cavity. Unit will need bake element replaced.; ordrng 1 W10779716 (Bake element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH3

Near North Olmsted, OH 44070

Angel

Job Details: 01/27/2023

Cc that unit is not washing only fills and drains. Ran unit and pump is just humming unit will need pump replaced. Gave customer estimate but stated he will rather use money for a new unit; ordrng 1 WPW10605057 (Pump motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Andover, OH 44003

Jason N

Job Details: 01/27/2023

"Cc unit not starting or completing cyclesRan diagnostics, found cod f8e1 for no/low fill. Ran auto test, found almost no cold water coming it to unit. Checked water pressure from house connection. Good psi. Found inlet valve screen on cold side blocked with sediment. Replaced inlet valve using truck stock part. Reran auto test, all functions passed. Op test good. ; used 1 W11210459 (Inlet valve) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Amherst, OH 44001

David R

Job Details: 01/27/2023

"Replaced main control and motor, ran diagnostics, good. All components working, good. Op Test Ok"

We serviced a

MAYTAG RANGE

Model MG46775BDQ

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 01/27/2023

Found sensors off on reading ordering also control is needed as well numbers are fading ; ordrng 1 WPW10166969 (Control) and 2 WP74011433 (Sensor)s and 1 12001655 (Sensor)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Painesville, OH 44077

Dan H

Job Details: 01/27/2023

"Installed new sump assembly and adjusters, op test good"

We serviced a

GE REFRIGERATOR

Model PWE23KMKGES

Near Mentor, OH 44060

Joe O

Job Details: 01/27/2023

Installed cover. Op test ok

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Cleveland, OH 44102

Manny

Job Details: 01/27/2023

"Cc unit doing the same thing, verified and hot water still turned off, he questioned me that if Im sure thats the issue, told him yes if the hot water is not coming in the unit give an error, turned on the hot water and show him unit working, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near LaGrange, OH 44050

David R

Job Details: 01/26/2023

"Cc unit not cooling. Frost build up in FZ evap cover found faulty thermistor. Clamp to thermistor is cracked. Ordering thermistor, clamp and UI control, heater if needed. * 2 job count; ordrng 1 W11437914 (Thermistor clamp) and 1 W11518204 (Ui) and 1 W11650662 (Heater) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Strongsville, OH 44136

David R

Job Details: 01/26/2023

"Cc unit no crushed ice concerns and low ice concerns. Icemaker not cycling correctly. Replaced from t/s. Tested actuator for crushed/cubed ice. Working correctly. Activated when its suppose to. Tested and seems as though water pressure is low. Went and opened and closed multiple times the water shutoff to unit. Customer to monitor and if water pressure is low, have plumber check out water pressure and water line if needed. Give 24hrs for full bin of ice. Op Test Ok.; used 1 WPW10300024 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Olmsted Township, OH 44138

Gabriel P

Job Details: 01/26/2023

Harness on pump was broken replace but also found pressure plastic tube from outer tub broken ordering outer tub ; ordrng 1 W11219115 (Outer tub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Bay Village, OH 44140

Angel

Job Details: 01/26/2023

Cc that unit sometimes will have water at the end of the cycle but dishes will be clean. Explained to customer that it has to be the drain pump overheating causing the issue at the end of the cycle. Replaced drain pump tested unit opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fairview Park, OH 44126

Angel

Job Details: 01/26/2023

Cc that ff section light is not working. Opened door and found tape over the door switch causing the light to stay off removed tape and light turned on unit working as designed. Also unit is in the garage and explained to customer about the unit that if it stops cooling properly this units are not meant for garages they have to be in a area thats 55* or higher for proper cooling opt test ok.

We serviced a

GE REFRIGERATOR

Model PFE28KSKISS

Near Highland Heights, OH 44143

Corina B

Job Details: 01/26/2023

CC that the unit is not cooling and frost in the freezer. Ff 37-40. Fz 0-5 control set at 37. Door could of been propped open to freezer. Has the thermometer reading 37. Working as designed. Checked the evaporator good frost pattern. Fan is running. Advised cust there can be a + or - of 5*.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Painesville, OH 44077

Dan H

Job Details: 01/26/2023

"Customer complaint that unit is stuck on spin cycle, ran diagnostics found f7e1(basket speed fault) and f8e1(long/no fill), found supply valves turned off, turned on, valves open, lid locks unit spin, optical sensor is reading basket, ran drain and spin cycle, lid locks, unit completed spin cycle and shut off, unit is operating as designed"

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Painesville, OH 44077

Dan H

Job Details: 01/26/2023

"Installed new dispenser door, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mentor, OH 44060

Dan H

Job Details: 01/26/2023

"Customer complaint that unit only washes on hot, found hot and cold water lines reversed, corrected, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Kirtland, OH 44094

Brian M

Job Details: 01/26/2023

Cc unit not fully spinning out clothes Found unit to have over load errors Ran calibration and rest unit Advised on loading and soap usage

We serviced a

JENN-AIR WALL OVEN

Model JJW3830WS00

Near Painesville, OH 44077

Jason N

Job Details: 01/26/2023

"Cc unit touch console, tones and buttons go on and off randomlyConfirmed console touch pad is randomly choosing its own options. Most likely short is touch pane. Console will need replaced. Part (W10344142) is discontinued. Unable to repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Painesville, OH 44077

Jason N

Job Details: 01/26/2023

"Cc unit leaking water into ff sectionFound ice buildup in freezer section, defrost drain iced over. Cleared ice from freezer, steamed down drain hole. Ensured good flow through drain hole. Op test good."

We serviced a

GE DISHWASHER

Model GDF510PSJ2SS

Near Wickliffe, OH 44092

Jason N

Job Details: 01/26/2023

"Cc unit leakingRan wash test, found leaking from diverter assembly under unit. Unit will need diverter assembly replaced. Customer declined repair at this time. Estimate only. ; ordrng 1 WD19X25278 (Diverter)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Willoughby, OH 44094

Jason N

Job Details: 01/26/2023

"Cc unit displays close lid when lid is closedFound lid strike broken off. Replaced lid strike using customer supplied pre id part. Ran spin cycle, lid locked and unit spun. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25QGWH00

Near Maple Heights, OH 44137

Manny

Job Details: 01/26/2023

"Cc unit getting from in the fz, stated that the dispenser is broken, verified and ice door, ice guide and dispenser mechanism is broken, one of the parts is discontinued, I called BJ he did a nationwide search and part is NLA; ordrng 1 2180396 (Front assembly (Discontinued)) and 1 W10823377 (Door kit) and 1 WP2180224 (guide-ice)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Warrensville Heights, OH 44128

Manny

Job Details: 01/26/2023

"Cc unit making noise, verified and took apart and found a lot of screws in felt seal, removed noise is gone, noticed vents clogged, advise customer to clean and replace vent with either semi rigid or rigid, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Shaker Heights, OH 44120

Manny

Job Details: 01/26/2023

"Cc unit not cooling in the Ff, verified and temps in the 70s int Ff and 34 in fz, fan is not running and thermal fuse out of range, ordering heater assembly and evap fan,; ordrng 1 W11559968 (Evap fan) and 1 W11650662 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cleveland, OH 44143

Jason N

Job Details: 01/26/2023

Cc unit freezer light not workingReplaced freezer led bulb using customer supplied pre Id part. Illumination restored to freezer. Op test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Brook Park, OH 44142

Angel

Job Details: 01/26/2023

Cc that 2 of the button leds were not lighting up. Confirmed so I replaced console tested unit also had customer test it themselves opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near North Royalton, OH 44133

David R

Job Details: 01/26/2023

"Cc only used unit 4 times, getting F8E4 error. Found water in in tray, corrected and got rid of water. Customer does use Cascade platinum, could be causing oversuding. Checked over lines, gasket is good. Advised customer to try different brand pods and longer cycles. Unit is good. Op Test Ok."

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