We serviced a
DLE7200WE LG
Model DRYER
Near Parma, OH 44129
Chris H.
Job Details: 07/24/2017
Reversed door, door opens in multiple directions and has a ton of plastic rods and springs that were very tedious, op test good
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near University Heights, OH 44118
Chris H.
Job Details: 07/24/2017
Customer complaint that unit is walking across the floor and that on bulky setting it was not spinning out clothes, ran diagnostics, no codes stored, unit completed its service cycle, ran drain and spin unit did not move, started unit with 6 bath towels got wet then ran drain and spin, unit did not budge, unit was moving prior from an off balanced load, instructer customer on proper load size, distribution and soap usage, unit is operating as designed ; Job Cmpltd
We serviced a
WRF560SEYB04 WHIRLPOOL
Model REFRIGERATOR
Near Aurora, OH 44202
Dan H
Job Details: 07/24/2017
Customer complaint of loud noise, found frost building up into evaporator fan, found freezer section door no sealing propperly, found ice cream lid stuck in bottom on freezer section door, removed, freezer section door is sealing now, cleared evaporator, op test good ; Job Cmpltd
We serviced a
KSC24C8EYP01 KITCHENAID
Model REFRIGERATOR
Near Russell Center, OH 44072
Dan H
Job Details: 07/24/2017
Customer complaint that unit is not cooling, fresh food section temperature at 60 degrees, freezer section temperature at 69 degrees, no frost pattern on either evaporator, ran test 4, no frost pattern formed on either evaporator, tapped system, added half charge, frost pattern improved, unit needs new fresh food section evaporator and filter drier, recovered refrigerant, installed fresh food section evaporator and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.3oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line
We serviced a
MFW9800TQ0 MAYTAG
Model WASHER
Near Kirtland, OH 44094
Dan H
Job Details: 07/24/2017
Installed new boot, op test good
We serviced a
MFX2570AEW3 MAYTAG
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 07/24/2017
Cc of leak, not a cooling loss, found defrost drain clogged, cleared obstruction, replaced drain from t/s, op test ok; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near Avon, OH 44011
Paul H.
Job Details: 07/24/2017
Ran diagnostics, no errors stored, ran auto test, unit passed all steps, cc of not draining when running bedding, regardless of cycle, discussed loading and sensitivity of unit detecting off balance. Op test ok.; Job Cmpltd,
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield, OH 44054
Paul H.
Job Details: 07/24/2017
Replaced IM, cycled, tested good, op test ok; Job Cmpltd
We serviced a
WED7000DW1 WHIRLPOOL
Model DRYER
Near Lorain, OH 44053
Paul H.
Job Details: 07/24/2017
CC of noise, found debris in blower housing, cleared, started a cycle, nice and quiet, op test ok.; Job Cmpltd,
We serviced a
WDT780SAEM2 WHIRLPOOL
Model DISHWASHER
Near Elyria, OH 44035
Paul H.
Job Details: 07/24/2017
CC of not drying, ran diagnostic cycle, element did not heat, checked integrity of circuit, good, issue is control related, control needs replaced; ordrng 1 W11032772 (CNTRL-ELEC
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Valley View, OH 44125
Chad P.
Job Details: 07/24/2017
Found unit frosting around the door area. Seals check good. Found service pounter for this issue. Needs air tower kit. ; ordrng 1 W10916494 (SERVICE KIT),
We serviced a
WTW8500DR WHIRLPOOL
Model WASHER
Near Ashtabula Township, OH 44004
Jeff M
Job Details: 07/24/2017
The unit has a overload and off balance code I cannot calibrate the machine because the unit keep shutting down the unit needs a new main control unfortunately the model number is missing I cannot verify the model or serial customer needs to call Whirlpool neither have a new tag issued or call aaron's and give us an authorization.
We serviced a
WRS322FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 07/24/2017
Cc that water tastes like plastic. Unabke to duplicate st this time. Advised that the plastice taste will go away with time. Op test ok. ; Job Cmpltd
We serviced a
WRF540CWBW01 WHIRLPOOL
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chad P.
Job Details: 07/24/2017
Found damper still icing and top shelf freezing several things. Appearch the damper is not sealing completely. Needs damper assy replaced. ; ordrng 1 WPW10594329 (DAMPE ASSY
We serviced a
WHIRLPOOL WASHER
Model C62650537
Near Lakewood, OH 44107
Brian B
Job Details: 07/24/2017
Part # on new control is the same as all the others. Machine will light up, lock and unlock door and jiggle tub. This is normal. After that, it does nothing. Won't fill, or start pump. Called TL, john, 7719451247. He said to put new control in as software might be different. Replaced control. Still ng. Ohmed out water valve from control. 1.01 kohms on all coils. Checked voltagePer tech sheet. Only had 25v to coil? Per tech sheet, replace control.john agreed that problem is in control. He said to call Partner team and give file #. Called part team. They will send to research and call cust. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Westlake, OH 44145
Brian B
Job Details: 07/24/2017
No display. Power to jazz board. Will need new board. Replaced from t/s.. programmed new board. Machine started cooling. Compressor and fans running. Optest ok.; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KEBC277KBT03
Near Solon, OH 44139
Robert A.
Job Details: 07/24/2017
Installed inner glass, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Solon, OH 44139
Robert A.
Job Details: 07/24/2017
Installed service kit, op test ok; Job Cmpltd,
We serviced a
MEDX600XW0 MAYTAG
Model DRYER
Near Mentor, OH 44060
Jeff M
Job Details: 07/24/2017
The unit is not heat the element is getting 240vac. Th unit needs a new heating ele
We serviced a
GB2FHDXWQ05 WHIRLPOOL
Model refrigerator
Near Eastlake, OH 44095
Jeff M
Job Details: 07/24/2017
The drain hole was clear the sides were iced over I steamed all of the ice out of the tray unit tested good; Job Cmpltd
We serviced a
GE REFRIGERATOR
Model DFE29JGDIWW
Near Cleveland, OH 44107
Brian B
Job Details: 07/24/2017
Found top right freezer bin slides were frozen. Freed up slides. May have been ice crystals in slides. plastic pieces found in bottom was flashing from evap cover. Not needed. Cust had freezer temp set to -6. Set to normal settings. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Cleveland, OH 44102
Brian B
Job Details: 07/24/2017
Replaced pump and latch. Ran calibration and auto test. Optest ok. Office to run card.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
PGSS5RKZSS GE
Model REFRIGERATOR
Near Willoughby, OH 44094
Jeff M
Job Details: 07/24/2017
The unit was leaking from the fill tube to the icemaker I readjusted the icemaker unit tested good; Job Cmpltd
We serviced a
WMH53520CS2 WHIRLPOOL
Model MICROWAVE
Near Strongsville, OH 44136
Chad P.
Job Details: 07/24/2017
Installed parts listed. Op test ok. ; Job Cmpltd,
We serviced a
WRF993FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 07/24/2017
Installed door and cleared frosting. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2456GEQ
Near Cleveland, OH 44103
Brian B
Job Details: 07/24/2017
Found damper control lever seized up. Customer cannot adjust. Also, ff door is warped and not sealing on bottom. This is causing excess moisture and ice on left wall of ff section. Loosened door liner screws and straightened door. Used steamer to clear ice and free up damper control. Also used steamer to form gasket. Adjusted controls. Optest ok.; Job Cmpltd,
We serviced a
WRF560SEYW05 WHIRLPOOL
Model REFRIGERATOR
Near WARRENSVL HTS, OH 44128
Chad P.
Job Details: 07/24/2017
Found defrost drain ube clogged with packing material. This caused defrost water to go onto freezer floor and then onto kitchen flood. Cleared debris. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB02
Near Cleveland, OH 44121
Robert A.
Job Details: 07/24/2017
Found no air flow to ff, frz full of frost, door not closing due to product, fez damper to ff closed, removed frost, opened damper, good airflow to ff, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Beachwood, OH 44122
Robert A.
Job Details: 07/24/2017
Installed ice fan, fan running, op test ok; Job Cmpltd,
We serviced a
KITCHENAID WALL OVEN
Model KODE507EWH00
Near Beachwood, OH 44122
Robert A.
Job Details: 07/24/2017
Installed cooling fans, tested unit, op test ok; Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KEBC107KSS03
Near Burton, OH 44021
Robert A.
Job Details: 07/24/2017
Installed outer glass, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
KRFF305EBS00 KITCHENAID
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 07/24/2017
Found water line to IM not seated properly allowing leaking when IM would cycle, reseated, cycled IM, leak resolved, op test ok; Job Cmpltd
We serviced a
WMH32519FS0 WHIRLPOOL
Model MICROWAVE
Near Elyria, OH 44035
Paul H.
Job Details: 07/24/2017
Unit had f4e4 humidity sensor error, excess condensation in unit, wiped out and ran blower for a while, tried running a sensor cycle, will not run due to humidity sensor error, needs sensor; ordrng 1 W10833858 (SENSOR, HUMIDITY),
We serviced a
WDT780SAEM1 WHIRLPOOL
Model DISHWASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 07/24/2017
Ran test cycle, unit filled but wash motor did not engage, control is sending 120v to wash motor, motor is faulty, needs replaced; ordrng 1 WPW10605057 (pump&motor)
We serviced a
GI6SARXXF05 WHIRLPOOL
Model REFRIGERATOR
Near North Olmsted, OH 44070
Paul H.
Job Details: 07/24/2017
When arrived unit not cooling, checked compressor, compressor hot but not running, used breakout box to power compressor, would not start, 16A, locked rotor, needs compressor; ordrng 1 WPW10143759 (drier-uv) and 1 WPW10507886 (compressor),
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 07/24/2017
Found LED in FC bad causing lights at top of RC to not work. Jumped freezer led and RC lights illuminated, ordering FC LED; ordrng 1 W11126053 (LED)
We serviced a
110.20956993 KENMORE
Model WASHER
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/24/2017
The unit was not spinning or agitating properly I found the transmission was not attached to the pedestal mounts. I disassembled the washer I reassembled it to make sure no parts were damaged. found that one of the transmission bolts are missing so I use the motor bracket bolts in replace of the transmission bolts. Now for the missing motor bolt i used a nuts and bolts from my van to get the unit working unit tested good. One bolt is needed and unfortunately it was missed placed and needs to be re-ordered. ; ordrng 1 WP3400516 (BOLT)
We serviced a
FFHS2611LBK FRIGIDAIRE
Model REFRIGERATOR
Near Saybrook Township, OH 44004
Jeff M
Job Details: 07/24/2017
I found the icemaker not automatically cycling it does manually cycle and fill with water estimate only; ordrng 1 241798224 (ice maker)
We serviced a
KRFC604FSS00 KITCHENAID
Model REFRIGERATOR
Near Cleveland Heights, OH 44121
Chad P.
Job Details: 07/24/2017
Installed chatter kit. Op test ok. ; Job Cmpltd,
We serviced a
MDB8959SFE0 MAYTAG
Model DISHWASHER
Near Cleveland, OH 44121
Chad P.
Job Details: 07/24/2017
Installed rails. Op test ok. ; Job Cmpltd,
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Cleveland, OH 44115
Chad P.
Job Details: 07/24/2017
Cc that units lights all started flashing and unit acting strange. No stored faults. Ran calibration mode and servoce test mode. Added load and had cust start a cycle. Unit back to operation correctly. ; Job Cmpltd
We serviced a
WRF993FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 07/24/2017
Installed evap cover assy. Interface was not needed as it is working as designed. Op test ok. Advised to allow 24hrd for normal colling and operation to resume. ; Job Cmpltd
We serviced a
MBL2258XES5 MAYTAG
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 07/24/2017
The left side latch for the top rack was not down all the way. Optest ok. ; Job Cmpltd
We serviced a
ADB1300AFW0 AMANA
Model DISHWASHER
Near Cleveland, OH 44118
Corina B
Job Details: 07/24/2017
CC that it doesnt work, soap dispenser does not open. Ran diag no codes, ran a cycle filled with water but the motor did not turn on. Will need a new pump motor. Called GS to order part. Gave cust est to repair. ; Job Cmpltd
We serviced a
MHW5100DW0 MAYTAG
Model WASHER
Near Willoughby, OH 44094
Corina B
Job Details: 07/24/2017
Replaced the stator. Ran a C0 test and a rinse and spin. Optest ok.
We serviced a
MDB7601AWQ MAYTAG
Model DISHWASHER
Near Mentor, OH 44060
Corina B
Job Details: 07/24/2017
Replaced the ui. Ran a light wash wait till 76 min and it was staying stuck on 76 min. Will need a new main control. Called BB to order part. ; ordrng 1 12002710 (cntrl-elec), schdld next appmnt for 7/27 THU
We serviced a
WRX735SDBM03 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chris H.
Job Details: 07/24/2017
Customer complaint that unit is not dispensing water or making ice, icemake ris sending voltage to valve, valve is opening when distributing water,customer has plastic style line, bullet peircing valve is restricting the flow of water to the unit was able to open a little more and the water flowed a little better, exained the flood hazard associated with these items and that they should be replaced with a ball check valve and a copper or steel braided supply line ; Job Cmpltd
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Painesville, OH 44077
Chris H.
Job Details: 07/24/2017
Customer complaint that units freezer is frosting over and that the drawer is rubbing againgst the upper basket, adjusted door higher so gasket seals, lower basket apperas to be deformed and hitting the upper basket, spoke with gs ordering part ; ordrng 1 W10594047 (bin-freezr), schdld next appmnt for 7/28 FRI
We serviced a
WRB322DMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chris H.
Job Details: 07/24/2017
Customer complaint that units freezer has ice build up, build up is from warm air entering the unit, found 1/4 inch gap on right side of drawer, slide rails are free of debris, slide rails are binding and need replaced, ordering slide rails, spoke with gs ; ordrng 2 WPW10120018 (slide)s, schdld next appmnt for 7/27 THU
We serviced a
ED5HVEXVQ02 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Chris H.
Job Details: 07/24/2017
Unable to remove stripped couple from old auger motor, need the bracket in between, spoke with gs ordering part ; ordrng 1 WPW10284485 (bracket), schdld next appmnt for 7/27 THU
We serviced a
MDBH979SAM1 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44120
Dan H
Job Details: 07/24/2017
, Customer complaint that control panel is no responding, found lights on user interface randomly flickering, no buttons responding, found silver migration on ribbon cable to user interface and door handle broken, unit needs new user interface(ss) and door handle; ordrng 1 W10811169 (user interface ) and 1 WPW10401481 (HANDLE), schdld next appmnt for 7/28 FRI
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Chardon, OH 44024
Dan H
Job Details: 07/24/2017
Customer complaint that unit only ran once and now control panel is not working, found no power coming to unit, advised customer that they need an electrician to correct power supply ; Job Cmpltd
We serviced a
WRS325FDAB06 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Dan H
Job Details: 07/24/2017
Customer complaint that water comes out of dispenser slow, and warm, fresh food section temperature at 41 degrees, removed water filter, good water flow trough water system, advised custome that i cannot make water colder and to replace water filter, unit is operating as designed ; Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44104
Dan H
Job Details: 07/24/2017
Customer complaint that unit is not making ice, ice maker was mid cycle when tech arrived, ice maker ejected ice and filled, unit is operating as designed; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW0
Near Cleveland, OH 44135
Brian B
Job Details: 07/21/2017
Replaced valve.. ran calibration and autp test. . Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WALL OVEN
Model WOS92EC7AS03
Near Fairview Park, OH 44126
Brian B
Job Details: 07/21/2017
Verified pop. Sent pic. CC that oven not cooking. Sears has been out 5 times, replacing different parts..they replaced main board and temp sensor. Checked input voltage.. 238v on main board. Ran diag.. no faults detected. Turned on bake and broil elements in test mode.elements working. Set oven to 350. Checked temp. Temp is 10 deg low. Entered calibration and set offset to + 10. Oven working as designed . Optest ok. ; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Kent, OH 44240
Tim G.
Job Details: 07/21/2017
Complaint that the unit is full of water when they go to load the unit. Found the unit full of water and the drain clear with a loop in the line. Tested unit in a quick wash and found the drain pump stalling and just humming. Cleared all the water and pulled pump to find no obstruction. Replaced pump motor, op test good. ; used 1 WPW10348269 (PUMP-DRAIN) from stock, Job Cmpltd,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/21/2017
Installed control calibrated and tested. Op test ok. ; Job Cmpltd
We serviced a
NGD4655EW2 AMANA
Model DRYER
Near Strongsville, OH 44136
Chad P.
Job Details: 07/21/2017
Found hole in venting. Corected venting. Op test ok. ; Job Cmpltd
We serviced a
MSF22D4XAM01 MAYTAG
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/21/2017
Found unit set to min cooling. Turned to normal temp. Ice maker turned off. Turned on. I.m. Cycled. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
ABB2222FEW AMANA
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/21/2017
Arrived to find unit running and cooling normally. Unit went into defrost. When unit came out of defrost cust heard noise. Noise was damper opening and closing. This is normal. Op test ok
We serviced a
LGHT1846QF1 FRIGIDAIRE
Model REFRIGERATOR
Near Parma Heights, OH 44130
Chad P.
Job Details: 07/21/2017
Cc that unit seems to be frosting to much in freezer. Advised some frosting is norman. This is due to the high humidity this summer. When the weather cools and the humidity levels lower the frosting will reduce. Op test ok. ; Job Cmpltd
We serviced a
KUDS03FTSS3 KITCHENAID
Model DISHWASHER
Near Westlake, OH 44145
Paul H.
Job Details: 07/21/2017
Replaced inlet valve, tested unit, ran test cycle no leaks, op test ok
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Sheffield, OH 44054
Paul H.
Job Details: 07/21/2017
Replaced main control, ran calibration, ran auto test, op test ok; Job Cmpltd
We serviced a
WRS586FIEE00 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44055
Paul H.
Job Details: 07/21/2017
New IM in door, not making ice, old IM and optics were working, customer still had old door, transferred IM and optics over to new door, advised customer to give 24 hours for ice production to normalize.; Job Cmpltd,
We serviced a
JGB750SEF3SS GE
Model RANGE
Near South Amherst, OH 44001
Paul H.
Job Details: 07/21/2017
Replaced bake ignitor, preheated unit to 350, unit reached temp, op test ok; Job Cmpltd,
We serviced a
MVWC200XW1 MAYTAG
Model WASHER
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/21/2017
The machine was not shifting properly installed the actuator from truck stock unit tested good; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
We serviced a
NTW4516FW0 AMANA
Model WASHER
Near Conneaut, OH 44030
Alice M.
Job Details: 07/21/2017
, The washer had a long drain code I cleared the code recalibrated the machine unit tested good I was unable to duplicate a draining issue; Job Cmpltd,
We serviced a
WTW4816FW WHIRLPOOL
Model WASHER
Near Andover Township, OH 44003
Jeff M
Job Details: 07/21/2017
The unit is filling extremely slowly I checked the water valves they are clear from any debri from the well water the water valves will not open all the way or close all the way I recommended for a plumber to replace them.; Job Cmpltd,
We serviced a
WRF560SMYW05 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 07/21/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
MVWC200XW3 MAYTAG
Model WASHER
Near Painesville Township, OH 44077
Jeff M
Job Details: 07/21/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 07/21/2017
Technical Service Pointer #: W10916291 frost in the frezor I did not replace the gasket due to the fact of want to remove this type of gasket out of the door it separates the inner and the outer liner and takes the insulation with the gaskets as you remove the gasket from the door. There is is a Service kit to correct the frosting issue it includes an air tower air tower gaskets silicone and fan blades; ordrng 1 W10916494 (AIR KIT),
We serviced a
WED49STBW1 WHIRLPOOL
Model DRYER
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/21/2017
Started timed dry cycle, heat element cycled properly, temperatures are in normal range, used amp meter to determine power draw, unit drawing 26A when heater is cycling, examined heater, not sagging, ohmed fine, checked all connections to timer down to motor, inspected back plane, all connections look good, no signs of shorts or damage, spoke with BJ while diagnosing, he said to check if the breaker is warm, it is, based on his experience this means the breaker is failing, spoke with customer about it, he said electrician fairly certain that the breaker was good, warm breaker is all we can find at this point, customer is going to have electrician back out, leaving ticket open for now
We serviced a
LGHB2867PF7A FRIGIDAIRE
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 07/21/2017
Newer IM, however contacts appear to be sticking in fill, further more, fill cup on IM is defective, causing obstruction and overflow issues, ordering IM; ordrng 1 5303918493 (freezer ice maker
We serviced a
JMC8130DDB JENNAIRE
Model MICROWAVE
Near Strongsville, OH 44149
Chad P.
Job Details: 07/21/2017
Found unit will count down but not heat. Found door switches failing. Advised it is best to have all replaced to prevent service in near future. ; ordrng 1 4392027 (switch,micro) and 1 WP56001036
We serviced a
WRT318FZDM02 WHIRLPOOL
Model REFRIGERATOR
Near Berea, OH 44017
Chad P.
Job Details: 07/21/2017
Cc that unit will randomly seem to loose cooling and fz section food items will be thawed. No fans running when this happens and lights are working. Power to unit checks good. If power is reset to unit when this happens unit will go back to working. Seems as if control is getting stuck in defrost mode. Wiring to control checks good. Needs control replaced. ; ordrng 1 W11039821 (CONTROL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Fairview Park, OH 44126
Brian B
Job Details: 07/21/2017
Found ff evap is solid ice. Called TL, Leon, 7719619170. He agreed that we should replace fan and harness assembly and also UI, since this is the board that monitors thermisters. He also said to run step 4-5 and make sure no freon is leaking into ff evap when valve is in frz evap position. Used steamer to clear ice. Ran step 4. Valve is working properly. No leakage into ff evap. Office to order other parts. Cust needs early appt; ordrng 1 W10849460 (UI CONTROL) and 1 W11033168 (FAN HARNESS) and 1 WPW10389152 (FAN SUPPORT), schdld next appmnt for 7/27 THU 8-11,
We serviced a
MEDB835DW3 MAYTAG
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details: 07/21/2017
C that there is a vibrating noise when it gets hot. Ran unit, removed front panel found the blower wheel is cracked. Called GS to order parts. ; ordrng 1 WP697772 (wheel), schdld next appmnt for 7/27 THU
We serviced a
WED8000DW3 WHIRLPOOL
Model DRYER
Near Painesville Township, OH 44077
Corina B
Job Details: 07/21/2017
CC that a pair of underwear fell into the blower housing. Removed the underwear from the blower housing. Optest ok. ; Job Cmpltd
We serviced a
MBL2258XES5 MAYTAG
Model REFRIGERATOR
Near Mentor, OH 44060
Jessica Shreve
Job Details: 07/21/2017
CC that the i/m is not making ice. Have 120v to the i/m. Tried jumpering the i/m did not do anything. Will need an i/m. Used i/m from t/s. Installed i/m filled with water. Optest ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd
We serviced a
WED6200SW1 WHIRLPOOL
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details: 07/21/2017
CC that the door will not stay closed. Found the door latch was broken. Replaced the latch from the t/s. Optest ok. ; used 1 WPW10111905 (DOOR CATCH) from stock, Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Independence, OH 44131
Chris H.
Job Details: 07/21/2017
, Customer complaint that unit filled on drain and spin, ran diagnostics no codes stored, showed customer how to start the drain and spin cycle, cycle ran thru as it should, unit completed its service cycle, no faults found unit operates as designed ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Rocky River, OH 44116
Brian B
Job Details: 07/21/2017
Verified pop. Sent pic.Found door locked and when plugged in drain pump starts running and display flashing F3E1. Opened door and removed clothes. Code is for water level error. Removed back and checked pressure hose from sensor to tub. Checks ok and not obstructed. Ohmed out sensor wiring from sensor to control. Wiring checks good. Removed connectors and spread prongs and reseated. Now pump stopped running when plugged in. Ran diag and co test cycle. Machine filling properly. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lakewood, OH 44107
Brian B
Job Details: 07/21/2017
Found large frost and ice buildup in freezer. Freezer evap is evenly frosted all across. Does not appear to be a sealed system leak. Bottom of freezer door not sealing. There is a 1/4 in gap on bottom of door. Removed door and bins. Dried out freezer. Reassembled basket and door per ser bul. Door is now sealing tight. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Cleveland, OH 44108
Robert A.
Job Details: 07/21/2017
Installed gearcase and cluch, ran test 51 ng, will not spin or adj, ohmed stator from c/b, good, needs control; ordrng 1 W10812422 (CONTROL), schdld next appmnt for 7/27 THU !,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Parma, OH 44134
Chris H.
Job Details: 07/21/2017
Customer complaint that unit is filling very slow and just shut off, found longfill no fill code, cleared code, found cold water hose kinked behind unit between wall and unit, un kinked hose cold water came into unit much faster, no further issues discovered, unit operates as designed, customer showed pop pic in sd ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Cleveland, OH 44118
Robert A.
Job Details: 07/21/2017
6, Ran diagnostics, off bal load, long drain, ran test 51, excessive soap, use 2-3 tablespoons of soap max, test 51 passed all, ran test 52, good, op test ok; Job Cmpltd,
We serviced a
WFE540H0AS0 WHIRLPOOL
Model RANGE
Near North Royalton, OH 44133
Chris H.
Job Details: 07/21/2017
Installed new element, op test good; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model LEB6400LW0
Near Cleveland Heights, OH 44118
Robert A.
Job Details: 07/21/2017
Found belt broken, idler pully warn, replaced, op test okCust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semiĀ­rigid metal hose to prevent fire hazard.; used 1 341241 (BELT1540), and 1 WP691366 (PULLEY DRIVE1620) from stock, , Job Cmpltd, saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Cleveland Heights, OH 44121
Robert A.
Job Details: 07/21/2017
Installed seal, ran unit, checked under unit, no leaks, op test ok; Job Cmpltd,
We serviced a
JENN-AIRE MICRO/OVENCOMBO
Model JMW9330DAS
Near Munson Township, OH 44024
Robert A.
Job Details: 07/21/2017
Installed term block/filter, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd, saved tckt [SdLink
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44102
Jessica Shreve
Job Details: 07/21/2017
Customer complaint that unit is not rinsing out the soap from ger clothes and isnt spinning them out propelry, customer is using a whole cap full of detergent, instructed on proper load size and soap usage, error codes overloaded and oversuds, recommended running clean washer cycle with affresh, no further issues discovered, unit operates as designed ; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB7709AWW2
Near Huntsburg Township, OH 44099
Robert A.
Job Details: 07/21/2017
Installed panel, op test ok; Job Cmpltd
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Willoughby Hills, OH 44094
Dan H
Job Details: 07/21/2017
Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 12 degrees, found fresh food section evaporator frosted around the edges, fresh food section evaporator thermistor is in wrong position, unit needs frost cleared and fresh food section evaporator thermistor installed in proper position, cleared frost and moved fresh food section evaporator thermistor, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Oakwood Village, OH 44146
Tim G.
Job Details: 07/21/2017
Installed control, op test NG. Unit displayed a F2E3 UI mismatched. Checked for the correct part numbers and found correct. Spoke to GS reordering the main control. TG has original failed control. ; ordrng 1 W10812420 (cntrl-elec),
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Willowick, OH 44095
Dan H
Job Details: 07/21/2017
Customer complaint that door will not close if latch trim piece is installed, customer has trim piece removed, reinstalled trim piece, door closes and opens, tested several times, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
JENN-AIR COOK TOP
Model JGD8130ADS
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 07/21/2017
Complaint that the customer noticed his drop celing leaking in the basement under the cooktop area. Customer found that the leaK was in all excessive grease from the down draft. Checked unit and found excessive grease in the fan housing. Pulled fan and cleaned. Advised the customer to have a vent cleaning company out to clean the vent to prevent the possible risk of fire. Tech also found normal use ware and tare on the filter. Unit needs filter and customer can install on own. ; ordrng 1 WP707929 SVED
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Solon, OH 44139
Tim G.
Job Details: 07/21/2017
Complaint that the clothing is coming out wrinkled, not completely wet, and or washed. Checked unit for errors and found nothing stored. Educated customer on cycle selection and options. Showed the customer the difference in water levels on certain cycles to help them find what will work best for the customer. Answered all the customers questions about the unit and instructed on detergent useage. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 07/21/2017
Installed gasket and formed with steamer. Tech also applied a thin coat of vaseline to the hinge side of both ff door gaskets. Tech also instructed customer on their humidity control option and how it prevents the mullion from developing moisture. Advised the customer that for the next few days to make sure door is closing all the way so that the gasket can gain its natural seal. ; Job COMPLTD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Chagrin Falls, OH 44022
Tim G.
Job Details: 07/21/2017
Complaint that the unit is slow to make ice. Customer stated that they just had a water treatment system put in and they are on well water. Tech tested water out of the door and found very low pressure. Tech advised due to the low pressure the ice production will be much slower. Tech advised the customer to make sure they are replacing the filter every 6months as they dont have the option of a bypass cap. Tech also leveled ff door and reattached grill. Looked at the customers use and care guide and directed customer to pg5 where it states to avoid connecting unit to a water softener system due to lower pressures and could cause failure in parts over time from the sault. Unit working at normal op. ; Job Cmpltd,