We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Bay Village, OH 44140
Brian B
Job Details: 07/18/2017
Machine mot draining. Removed drain pump and found a piece of glass in pump. Removed, ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MET3800XW1
Near Chardon, OH 44024
Robert A.
Job Details: 07/18/2017
Found wire to t fuse stuck in motor and cut, repaired, moved harness, ran unit, op test ok; Job Cmpltd,
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Leroy Township, OH 44077
Corina B
Job Details: 07/18/2017
, Replaced the water valve. Water pressure is good. Put screens in the water lines. Optest ok.; Job Cmpltd
We serviced a
MGDC215EW2 MAYTAG
Model DRYER
Near Euclid, OH 44132
Dan H
Job Details: 07/18/2017
Customer complaint that unit gets too hot, started timed dry cycle, burner is lighting and shutting off normally, unit pulling correct amperage, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Parkman Township, OH 44062
Tim G.
Job Details: 07/18/2017
Complaint that the unit runs then the customer finds the unit not running as if someone opened the door and didnt press start to resume. Checked unit and found the UI turning on and off. Checked the pigtail and found good. Removed door panel and checked the power at the board with both digital and analog meter and found 120vac steady and present when control shuts down. Found cause to be internal power failure of the control. Found the control is covered for 60months. Customer to only pay labor. ; ordrng 1 W10866116 (cntrl-elec. 183.63), schdld next appmnt for 7/24 MON !,
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW0
Near Cleveland, OH 44135
Brian B
Job Details: 07/18/2017
CC that machine is leaking. Found crack in water valve. Will need new valve. Office to order part.; ordrng 1 W11038711 (WATER VALVE), schdld next appmnt for 7/21 FRI !,
We serviced a
WHIRLPOOL WASHER
Model MAV3855AWW
Near Westlake, OH 44145
Brian B
Job Details: 07/18/2017
CC of sqoeeking at end of cycle. Ran spin cycle. Brake squeaking when machine stops. Put some lubricant into break assembly. Now stopping smoothly. Advised cust that when this machine stops, some squeaking is normal . Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Westlake, OH 44145
Brian B
Job Details: 07/18/2017
Removed top and front. Replaced thermal cutoff. Also replaced wires as they were burned. Tested machine. Heat and airflow normal. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near North Olmsted, OH 44070
Brian B
Job Details: 07/18/2017
Found ff section full ofwater droplets on ceiling and freezer has frost on ceiling and door. Installers had reversed doors and now hinge side of gasket not sealing. Used steamer to relax and reform ff gasket. Dried out inside of unit. Both gaskets now sealing. Customer has plastic waterline attached. Advised that this is a flood hazard. Advise using copper or braided flexline. Optest ok.; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHC2342LP1
Near Lakewood, OH 44107
Brian B
Job Details: 07/18/2017
Checked temps. 15 freezer, 64 ff.. machine not defrosting. Called frig TL , he wLked me through diag. Step 26, open terminator. Replaced tstat from t/s. Tested defrost. Optest ok.; used 1 WP10442411 (THERMOSTAT) JOB COMPLTD
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Huntsburg, OH 44046
Robert A.
Job Details: 07/18/2017
Installed term block nd pigtail, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
GE ICEMAKER
Model ZDIS150WSSE
Near Willoughby Hills, OH 44094
Robert A.
Job Details: 07/18/2017
Installed drain pump, ran unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near University Heights, OH 44118
Robert A.
Job Details: 07/18/2017
, Ran diognastics, cold water, temp after fill 73deg, need to run hot water in sink before starting unit, watched cycle, heater is working, suds in unit, need to use less soap, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS06
Near University Heights, OH 44118
Robert A.
Job Details: 07/18/2017
Found bottom door not closing correctly, found screw not all the way in on the face of oven, tightened, door closing correct, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Windham, OH 44288
Tim G.
Job Details: 07/18/2017
Complaint that the unit displays F51 (RPS failure). Checked and found the rotor bolt loose causing the error. Tightened and tested, op test NG bearings have failed. Replaced same, op test good. ; used 1 W10435302 (BEARING) from stock, Job Cmpltd,
We serviced a
MHP30PRAWW0 MAYTAG
Model WASHER
Near Harpersfield Township, OH 44041
Corina B
Job Details: 07/18/2017
CC has an error code f28. Tried to run diag. Would not go into diag. Unplugged unit waited 30 sec.still no good. Called GS had me Unplugged the blue wire to see if i could run diag. No good. Will need a central control unit and a motor control unit. Please call cust with est to fix. Bill to cust. ; ordrng 1 WPW10311755 (cntrl-elec) and 1 WPW10525374 (cntrl-elec)
We serviced a
110.20956993 KENMORE
Model WASHER
Near Ashtabula, OH 44004
Corina B
Job Details: 07/18/2017
Replaced the gear case. Found the o ring to the fabric softner is dry rotted. Will need to be replaced. Cust does not want to repair. Ran 6 wet bath towels put it on a spin, spun out. Optest ok
We serviced a
KSCS25FKSS02 WHIRLPOOL
Model REFRIGERATOR
Near WARRENSVL HTS, OH 44122
Chris H.
Job Details: 07/18/2017
, Customer complaint that unit s water line came loose again and is rattling against the back of the cabinet, ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW8600YW0
Near Streetsboro, OH 44241
Tim G.
Job Details: 07/18/2017
Installed hinge and bearings, op test good. Lid now aligned properly.; Job Cmpltd,
We serviced a
ED25PEXHB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44128
Chris H.
Job Details: 07/18/2017
Customer complaint that units ff door is not closing correctly and the unit is not making ice, icemaker is receiving 120 volts but not cycling, mold is empty, ff door closer has disinigrated, u it needs a new icemaker and ff door closer, confirmed with bb ordering parts; ordrng 1 W10190935 (ice maker asy ), schdld next appmnt for 7/25 TUE
We serviced a
MFI2067AES WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44129
Chris H.
Job Details: 07/18/2017
Customer complaint that unit is not making ice, found icemaker mold filled with cubes, icemaker wouldnt eject cubes, replaced icemaker from truck surplus, mold filled advised customer to monitor, pantry lid and rht bracket are broken as well as ff door gasket torn, ordering parts, spoke with gs ; ordrng 1 W10827015 (cover) and 1 WP12656018 (endcap) and 1 WPW10435969 (gasket-fip), schdld next appmnt for 7/24 MON
We serviced a
WDF520PADM3 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chris H.
Job Details: 07/18/2017
Customer complaint that units dispenser lid is broken, confirmed, needs dispenser, ; ordrng 1 WPW10671905 (dispenser), schdld next appmnt for 7/24 MON
We serviced a
WHIRLPOOL GAS RANGE
Model WFG515S0ES0
Near Solon, OH 44139
Tim G.
Job Details: 07/18/2017
Complaint that when the hood is on it causes the rr burner to go out when simmering. Checked the flame size on simmer and found without the fan on the flame was struggling. Adjusted flame, op test good. ; Job Cmpltd,
We serviced a
WRF989SDAH00 WHIRLPOOL
Model REFRIGERATOR
Near Kirtland, OH 44094
Dan H
Job Details: 07/18/2017
Recovered refrigerant, installed compressor , fresh food section evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with5.5 oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; Job Cmpltd
We serviced a
WDF520PADM3 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chris H.
Job Details: 07/17/2017
Customer complaint that units dispenser lid is broken, confirmed, needs dispenser, ; ordrng 1 WPW10671905 (dispenser), schdld next appmnt for 7/24 MON
We serviced a
WFE540H0AS0 RANGE
Model WHIRLPOOL
Near North Royalton, OH 44133
Chris H.
Job Details: 07/17/2017
Customer complaint that unit is sparking, power cord is good, unit is teceiving 240 volts, found heating element damaged and weak causing the spark, control is sending 240 to element, unit needs a new heating element, spoke with gs ordering part ; ordrng 1 W10779716 (elmnt-bake), schdld next appmnt for 7/21 FR
We serviced a
GB2FHDXWQ05 WHIRLPOOL
Model REFRIGERATOR
Near Eastlake, OH 44095
Jeff M
Job Details: 07/17/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
11026732500 KENMORE
Model WASHER
Near Madison Township, OH 44057
Corina B
Job Details: 07/17/2017
CC the the unit is leaking. Found the drain pump has a crack in it. Replaced the drain pump from t/s. Ran a drain and spin. Optest ok.; used 1 WP3363394 (PUMP 3600) from stock, Job Cmpltd
We serviced a
WTW7000DW0 WHIRLPOOL
Model WASHER
Near Highland Heights, OH 44143
Corina B
Job Details: 07/17/2017
CC that the unit moves a lot and is very loud. Ran diag F0E3 overload, f0e5 Off Balance Load. Ran test 51, passed. Ran a rinse and spin on high, drive shaft sounds good. When agitating it was making a very loud noise. Removed the washplate and found change underneath the washplate. Ran a calibration. Optest ok.; Job Cmpltd
We serviced a
KFXS25RYWH1 KITCHENAID
Model REFRIGERATOR
Near Highland Heights, OH 44143
Corina B
Job Details: 07/17/2017
Replaced the ff door gasket. Steamed the gasket to have a tight seal. Optest ok.; Job Cmpltd
We serviced a
MFF2558FEZ01 WHIRLPOOL
Model REFRIGERATOR
Near Chester Township, OH 44026
Corina B
Job Details: 07/17/2017
CC that there is frost in the fz. Found the bottom of fz door gasket was not touching the frame. Used steamer to steam the bottom of the fz gasket and fz light. Optest ok. ; Job Cmpltd
We serviced a
WMH31017AS4 WHIRLPOOL
Model MICROWAVE
Near Parma, OH 44134
Chris H.
Job Details: 07/17/2017
Installed new cap, diode and fuse, heated glass of water, op test good; Job Cmpltd
We serviced a
MVWC415EW1 MAYTAG
Model WASHER
Near Broadview Heights, OH 44147
Jessica Shreve
Job Details: 07/17/2017
Customer complaint that unit will not advance past sensing fill, ran diagnostics no codes stored unit completed its service cycle, customer had presoak option on which is why unit would not advance, no issues with unit, unit is operating as designed ; Job Cmpltd
We serviced a
WRT318FMDB01 whirlpool
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chris H.
Job Details: 07/17/2017
Installed new control, replaced thermistor with plastic style from ts, op test good, took core for return; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
We serviced a
ABC2037DPS WHIRLPOOL
Model REFRIGERATOR
Near Moreland Hills, OH 44022
Chris H.
Job Details: 07/17/2017
Customer complaint that unit is not cooling, but is cooling now, frz temp at -5 ff section at 36, both temps are adjusted to low, corrected temps, frost pattern is good , evap fan is running,condenser coils are covered in dirt hair build up, no further issues discovered, unit operates as designed ; Job Cmpltd
We serviced a
WTW4900BW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44103
Dan H
Job Details: 07/17/2017
Customer complaint that unit is notadvancing through cycles, ran diagnostics found f7e6(motor fault) and f7e5( shifter fault) error codes, found shifter motor out of range, unit needs new shifter, installed new shifter, op test good ; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
We serviced a
JFI2089AEP13 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 07/17/2017
Customer complaint of ice build up in freezer section, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
AGR5330BAW1 AMANA
Model RANGE
Near Lakewood, OH 44107
Dan H
Job Details: 07/17/2017
Customer complaint that food spilled between door glas, pulled apart oven door and allowed customer to clean, reassembled and reinstalled door, op test good ; Job Cmpltd
We serviced a
KGCU462VSS01 KITCHENAID
Model COOKTOP
Near Cleveland, OH 44102
Dan H
Job Details: 07/17/2017
Customer complaint that ignitors constantly ignite during use, lit all burners, all burners working, ignitors only arc when burner knob is on lite, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
KRFC302ESS00 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 07/17/2017
Installed new door gasket, op test good ; Job Cmpltd
We serviced a
KUDS03FTSS3 KITCHENAID
Model DISHWASHER
Near Westlake, OH 44145
Paul H.
Job Details: 07/17/2017
Water leaking under unit, found crack where solenoid comes together with valve housing, valve needs replaced. Quoted W1064804
We serviced a
KDTE254ESS2 KITCHENAID
Model DISHWASHER
Near Bay Village, OH 44140
Paul H.
Job Details: 07/17/2017
Found drain line to be almost level with drain port on disposal, raised line to give proper high point, started a wash, waited, then did cancel/drain, drained efficiently, op test ok; Job Cmpltd
We serviced a
KRSC503ESS00 KITCHENAID
Model REFRIGERATOR
Near Bay Village, OH 44140
Paul H.
Job Details: 07/17/2017
Replaced IM, tested fill, op test ok; Job Cmpltd,
We serviced a
KSRG22FKSS04 KITCHENAID
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/17/2017
Found paddle peg out of port for ice flapper, causing flapper to not seal properly, realigned and secured, checked with light, good seal, op test op
We serviced a
MMV4205DS3 MAYTAG
Model MICROWAVE/CONVECTION
Near Lorain, OH 44053
Paul H.
Job Details: 07/17/2017
Replaced door switches, tested unit, op test ok; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Sheffield, OH 44054
Paul H.
Job Details: 07/17/2017
Ran diagnostics, f8e1 long drain, only error found, cleared, ran auto test, checked hose, hose good, unit having issue with pressure circuit, unable to determine water level, ordering main control; ordrng 1 W11116590 (CNTRL-ELEC)
We serviced a
CAE2743BQ0 WHIRLPOOL
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 07/17/2017
Ran diagnostics, f2e1 stuck key, f5e1 lid lock, ran test, start button is sticking inside housing, this is being caused by the peg on control, lid latch is sticking as well, needs to be replaced ; ordrng 1 W10860464 (cntrl-elec) and 1 WPW10482836 (latch)
We serviced a
MDB4949SDE3 MAYTAG
Model DISHWASHER
Near Cleveland Heights, OH 44121
Jeff M
Job Details: 07/17/2017
The unit is slightly leaking from the tub seal needs new tub to; ordrng 1 W10300924V (TUB SEAL),
We serviced a
MDB7601AWQ MAYTAG
Model DISHWASHER
Near Mentor, OH 44060
Jeff M
Job Details: 07/17/2017
The unit is not responding needs a new user interface; ordrng 1 6-919825 (panel-con),
We serviced a
MVWC200XW3 MAYTAG
Model WASHER
Near Painesville Township, OH 44077
Jeff M
Job Details: 07/17/2017
The unit it's going off balance and a spin cycle i found the suspension was very weak and customer is using the correct settings for the load that she's washing; ordrng 1 W10780048 (SUSPENSION)
We serviced a
ATF6700FS1 FRIGIDAIRE
Model WASHER
Near Saybrook Township, OH 44004
Jeff M
Job Details: 07/17/2017
, Installed new part unit op tested good ;
We serviced a
MGR8800FZ0 MAYTAG
Model RANGE
Near Strongsville, OH 44136
Chad P.
Job Details: 07/17/2017
nstalled control and ran bake at 350. Op test ok. Advised to use as normal. If there are any issues please contact wpl and they will dispatch us back out. ; Job Cmpltd
We serviced a
GHW9100LW1 WHIRLPOOL
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/17/2017
Found debris in pump broke pump impeller off. Replaced pump. Op test ok. ; used 1 280187 (PUMP-WATER)
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near Columbia Station, OH 44028
Chad P.
Job Details: 07/17/2017
Arrived to find that unit is being replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Cleveland Heights, OH 44106
Robert A.
Job Details: 07/17/2017
Temps good, cust stated that the ff evap was frozen, he defrosted unit, checked sensors, good, relocated ff sensor on evap. Op test ok; Job
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Cleveland, OH 44108
Robert A.
Job Details: 07/17/2017
Ran diognastics, f7e9 locked rotor, basket spins free, found rotor spins free, not connected to basket, needs trans; ordrng 1 W10754448 (CLUCH) and 1 W10811956 (GEARCASE), schdld next appmnt for 7/21 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bedford Heights, OH 44146
Tim G.
Job Details: 07/17/2017
Recovered unit and installed the ff evap. Pulled a 28"vac and watched. Found no leaks and recharged with 5.50oz of 134a. Found good frost patteren and good pressure. Advised the customer to allow 12-24hrs for complete cooling. ; Job Cmpltd,
We serviced a
KFIS29PBMS02 KITCHENAID
Model REFRIGERATOR
Near Euclid, OH 44123
Chad P.
Job Details: 07/17/2017
Found unit running and cooling. Cust had previously had a different co. Out and they defrosted it but suggested for additional service. Advised to monitor. Op test ok
We serviced a
MGR6875ADB MAYTAG
Model RANGE
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/17/2017
Found switch for center burner stuck in the ignitor position. Needs switch assy replaced. ; ordrng 1 12002791 (swtch-ignr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Cleveland Heights, OH 44121
Robert A.
Job Details: 07/17/2017
Ran diagnostics, thermistors good, ran comp and cond fan, good, ran evap fan, good, ran damper, good, ran forced defrost, good, no odd noises, found water valve buzzing when cycling, no water hooked up, turned off i/m, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADH0
Near Willowick, OH 44095
Robert A.
Job Details: 07/17/2017
Found adjusters broken, replaced, op test ok; used 1 W10712395 (ADJUSTED (SET OF 2)) from stock, Job Cmpltd
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Mentor, OH 44060
Corina B
Job Details: 07/17/2017
Found the bottom draw was shorting out the wires. Replaced the wires. Preheated the oven to 350* cycled. Optest ok.; Job Cmpltd,
We serviced a
KRFF305EBS00 WHIRLPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/17/2017
Removed set screws and applied thread locker. Op test ok. ; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFE0
Near Cleveland Heights, OH 44121
Robert A.
Job Details: 07/17/2017
Cust states that after unit runs for a while the door pops open and will not close until unit cools off, tested latch, good, per pointer W10914584B Needs railes; ordrng 1 W11048934 (RAIL) and 1 W11048936 (RAIL), schdld next appmnt for 7/21 FRI !,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/17/2017
Found latch assy failed. Replaced. Op test ok. Cust called lowes and got auth as they have ext warranty through them. # 0233990816049160411001; used 1 W10838613 (LATCH) from stock, Job Cmpltd
We serviced a
MEDB755DW2 MAYTAG
Model DRYER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/17/2017
Cc that unit did not seem to dry a very small load. Advised on moisture sensing and that if load does not hit the sensor it will assue the clothing is dry. Ran unit. Unit is heating and operating correctly. Op test ok. ; Job Cmpltd,
We serviced a
WRF993FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 07/17/2017
ff thermistor failed and evap iced up into fan. Needs thermistor and fan replaced. Comes as an assy. Also, interface has dead lights. Needs replaced also. ; ordrng 1 W10889841 (COVER ASSY) and 1 W10893939 (CONTROL, EYEBROW)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 07/17/2017
Installed new gasket and formed with steamer, op test good. Tech also tightened fz fooor handle; Job Cmpltd,
We serviced a
MEDB755DW2 MAYTAG
Model DRYER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/17/2017
Cc that unit did not seem to dry a very small load. Advised on moisture sensing and that if load does not hit the sensor it will assue the clothing is dry. Ran unit. Unit is heating and operating correctly. Op test ok. ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Garrettsville, OH 44231
Tim G.
Job Details: 07/17/2017
Complaint that the unit will not spin out the clothing and making a anbormal sound. Checked unit and found shield damaged again (unit is in a floor drain pan). It appears that while sitting in the drain pan with the weight of the clothing the shield is pressing against the pan causing the damage. Tech tested unit with a heavy load and found the tub/basket asm to bottom out due to failed suspension rods. Ordering shield and suspension rods.; ordrng 1 W11027174 (SUSPENSION) and 1 WPW10427633 (shield), O-emld tckt ,SCHD FOR tHUR
We serviced a
WFW85HEFW1 WHIRLPOOL
Model WASHER
Near Broadview Heights, OH 44147
Chad P.
Job Details: 07/17/2017
Found when set to heavy duty unit shows a wash time of 9hrs 18min. All othe settings are normal. Entered diagnostics. No stored faults. User interface test passed. Removed power from unit for 3min. Heavy duty time return to normal at 1hr 27min. Op test ok. ; Job Cmpltd,
We serviced a
LSQ9659PW4 WHIRLPOOL
Model WASHER
Near Seven Hills, OH 44131
Chad P.
Job Details: 07/17/2017
Found unit will agitate but not spin. Found base rusted out. Trans is failing and base is so rusted it is at risk of breaking. Unit is in bad condition and not worth the cost of repairs. Cust will be replacing it.
We serviced a
VAW3584GW0 CROSLEY
Model WASHER
Near Conneaut, OH 44030
Jeff M
Job Details: 07/17/2017
The washer is functioning fine the cust was expecting the hot water to be hotter than what it is like her old washer. The unit op tested good ; Job Cmpltd,
We serviced a
WRF560SMYW04 WHIRLPOOL
Model REFRIGERATOR
Near Andover, OH 44003
Jeff M
Job Details: 07/17/2017
Technical Service Pointer #: W10875533A The rear wall of the freezer is completely frosted over needs the thermister kit
We serviced a
KRFC300ESS01 KITCHENAID
Model REFRIGERATOR
Near Strongsville, OH 44149
Paul H.
Job Details: 07/17/2017
FC drawer tracks are warped, causing door to misalign, causing air migration in FC, freezing and blocking return air flow, also has insulation damage on LH RC door, ordering all those parts, door will be drop shipped, setting appointment for one week out; ordrng 1 13107888SQ (dor-fip ss) and 1 WP13055901 (slide) and 1 WP13055901 (slide) and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket),
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Paul H.
Job Details: 07/17/2017
Handle was loose, tightened, op test ok.; Job Cmpltd,
We serviced a
ACF3315AK AMANA
Model RANGE
Near Olmsted Township, OH 44138
Paul H.
Job Details: 07/17/2017
Cecked connections to surface igniters and spark module, tested and surface burners lit, unable to reproduce issue, op test ok
We serviced a
FGHS2631PF4A frigidaire
Model refrigerator
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/17/2017
Found ice due to defrost clogged, drain line is cracked, caused air migration to freeze over and clog drain, need to replace drain line; ordrng 1 241830905 (DRAIN)
We serviced a
WEG515S0FS0 WHIRLPOOL
Model RANGE
Near Mentor, OH 44060
Corina B
Job Details: 07/17/2017
Found the bottom draw was shorting out the wires. Replaced the wires. Preheated the oven to 350* cycled. Optest ok.; Job Cmpltd
We serviced a
PSH25MGWCBV GE
Model REFRIGERATOR
Near Beachwood, OH 44122
Chris H.
Job Details: 07/17/2017
Only one part showed up, during removal of lower box found lowest fan in the custom cool section is not running, is receiving power, also thermistor cover broke off, unit needs new custom cool section fan and thermistor cover, spoke with gs ordering parts ; ordrng 1 WR02X10647 (grille sensor) and 1 WR17X13035 (qc fan & harness asm), schdld next appmnt for 7/20 THU
We serviced a
KEMS306BBL2 WHIRLPOOL
Model RANGE
Near Cleveland Heights, OH 44121
Dan H
Job Details: 07/17/2017
Installed new over door glass, op test good ; Job Cmpltd
We serviced a
CVE4370B WHILRPOOL
Model COOKTOP
Near Kirtland, OH 44094
Corina B
Job Details: 07/17/2017
CC that the right back burner broke. Found the right back burner had broken off. Checked voltage, correct. Called GS to order parts. ; ordrng 4 12001676 (receptacle assy 1549)s and 4 715877 (pan small 1544)s and 4 715878 (pan large 1750)s and 2 WPY04100165 (elmnt-surf 3058)s and 2 WPY04100166 (elmnt-surf 3299)s, schdld next appmnt for 7/20 THU
We serviced a
DRSR483GG7WW GE
Model DRYER
Near Madison, OH 44057
Corina B
Job Details: 07/17/2017
CC that the unit is not drying. Found the vent is clogged with lint and it does not have proper air flow. Its a long run and one of the semi rigged vents is smashed. Cleaned unit out. Cycled unit, cycling properly. Advised cust to replace the smashed vent with a new one. The clean the vent out. Advised cust 6-8 bath towels is a full load where they are overloading the washer and dryer. Optest ok
We serviced a
KRFF305ESS00 KITCHENAID
Model REFRIGERATOR
Near Euclid, OH 44123
Corina B
Job Details: 07/17/2017
CC that the ff door handle is loose and the ff doors are uneven. Tighten the door handles and leveled the ff door. Optest ok. ; Job Cmpltd
We serviced a
WRF535SMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 07/17/2017
, Steamed the gasket out. Sealing tight. Optest ok. Did not replace the gasket, there was nothing wrong with the one on the unit. ; Job Cmpltd
We serviced a
GX2FHDXVB04 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 07/17/2017
CC that the unit is frosting in the fz. Found the left hand gasket is not touch the frame. Used steamer to staem the gasket out. Tight seal. Optest ok.; Job Cmpltd
We serviced a
GTD42GASJ0WW GE
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details: 07/17/2017
CC that there is a rattle coming from the unit. Removed the front panel checked all of the screws. They were all tight. Could not duplicate the problem. Optest ok. ; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Cleveland, OH 44128
Chris H.
Job Details: 07/17/2017
Customer complaint that unit will not do anything, plugged unit in unit is in a continuous drain cycle, cancelled ran diagnostics found shifter fault, cleared code,unit switched from agitate to spin without hesitation, shifter is working at this time, instructed on proper load size and soap usage ,no further issues discovered unit operates as designed ; Job Cmpltd
We serviced a
WTW5000DW WHIRLPOOL
Model WASHER
Near Parma, OH 44134
Chris H.
Job Details: 07/17/2017
Customer complaint that units lock is not working properly and that its not spinniing the clothes out, unit is not balanced, leveled unit, ran diagnostics no codes found, nit completed its service cycle, unit is plugged into a gfi recepticle advised unit should be plugged into non gfi grounded outlet, ; Job Cmpltd
We serviced a
M1TXEMMWQ00 MAYTAG
Model REFRIGERATOR
Near Walton Hills, OH 44146
Chris H.
Job Details: 07/17/2017
Installed new door gasket, op test good; Job Cmpltd
We serviced a
WET4024EW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44113
Chris H.
Job Details: 07/17/2017
Customer complaint that unit is smoking and not spinning, found tub assembly being stopped by braking mechanism, unit is leaking onto transmission, spoke with gs ordering parrts, allow exta time as is a stack unit and in a small area ; ordrng 1 285785 (clutch) and 1 W10820043 (brake & drive tube) and 1 WP8577374 (seal-shaft), schdld next appmnt for 7/20 THU
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Brooklyn, OH 44144
Chris H.
Job Details: 07/17/2017
Unable to remove the washplate to get access to tub retainer, soaked in wd 40, broke washplate will need to order and allow extratime when returning in case i need to cut or chizel off washplate, spoke with gs ordering part ; ordrng 1 W10902814 (WASHPLATE), schdld next appmnt for 7/20 THU
We serviced a
WRT111SFDB02 WHIRLPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chris H.
Job Details: 07/17/2017
Installed parts, knob was lost ,unit needs a knob, ordering part, no need for return visit; ordrng 1 W10465177 (knob-therm), schdld next appmnt for 7/20 THU
We serviced a
ED5HVEXVQ02 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Chris H.
Job Details: 07/17/2017
Customer complaint that unit is not always dispensing ice and that the ff section is freezing items such as letteuce,frz temp at 0 ff temp at 39 advised custtomer on keeping delicate items on different shelves as cold air drops and that will be the coldest section of the ff side, dispensed ice, found auger motor coupler stripped out, unit needs a new auger motor and coupler, spoke with gs ordering parts, rs per customer request ; ordrng 1 WPW10169511 (coupling) and 1 WPW10317991 (motor)
We serviced a
MDBH945AWS0 WHIRLPOOL
Model DISHWASHER
Near University Heights, OH 44118
Dan H
Job Details: 07/17/2017
Tab that holds swith in place on new latch assembly was recieved broken(see pic), need to reorder latch assembly; ordrng 1 WPW10130695 (LATCH), schdld next appmnt for 7/20 THU !
We serviced a
WDF520PADB7 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44109
Dan H
Job Details: 07/17/2017
Called customer, front panel came damaged, unit is black, ordering new black panel; ordrng 1 W10802703 (PANEL), schdld next appmnt for 7/20 THU
We serviced a
WRS322FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near WARRENSVL HTS, OH 44122
Dan H
Job Details: 07/17/2017
Customer complaint that water is leaking from dispenser, found a peice of ice blockin ice maker fill cup causing water to leak out of mold and into ice bin, removed ice, op test good ; Job Cmpltd
We serviced a
MEDZ600WR0 MAYTAG
Model DRYER
Near Cleveland, OH 44120
Dan H
Job Details: 07/17/2017
Customer complaint that unit is not heating and not shutting off, started timed dry cycle, unit is heating, unit completed timed dry cycle and shut off, unable to duplicate the problem, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WRB322DMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Brooklyn, OH 44144
Dan H
Job Details: 07/17/2017
Recovered refrigerant, installed compressor and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd
We serviced a
MCO165UW MAGIC CHEF
Model MICROWAVE
Near Cleveland, OH 44103
Dan H
Job Details: 07/17/2017
Unit is not a whirpool, it is not under whirlpool manufacturers warranty, advised customer to contact magic chef to find servicer, customer does not have money for service charge; Job Cmpltd