We serviced a
KMHS120ESS4 WHIRLPOOL
Model MICROWAVE
Near Broadview Heights, OH 44147
Chad P.
Job Details: 06/26/2017
Found temp sensor failed. Also, unit will not enter diagnostics. When prompted to do so it faults and locks up the control. Reset power. No effect. Needs sensor and control replaced. ; ordrng 1 W10536989 (thermistor) and 1 W10881539 (CONTROL)
We serviced a
KFIV29PCMS00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44130
Chad P.
Job Details: 06/26/2017
Actual good issue date is 5/18/13Found unit not making ice and fz not cooling. Error code for over temp in ice maker. Found upper part of evap o rh side has a ball of ice. Unit has old style evap. Needs ff evap and drier replaced. Big job. 3 job count. Cfc tech only. Contact 226 number for scheduling and cwow please. ; ordrng 1 W10917531 (EVAP ASSY) and 1 WPW10143759 (DRIER)
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW0
Near Geneva Township, OH 44041
Arthur V
Job Details: 06/26/2017
Found top of adj. loose and 2 dogs missing. Replaced dogs from truck stock. Op test good ; used 1 80040 (DOGS) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER PORT
Model WDP340PAFB0
Near Ashtabula, OH 44004
Arthur V
Job Details: 06/26/2017
Replaced motor sump assy. Op test good ; Job Cmpltd,
We serviced a
GE RANGE
Model JGB860SEJ1SS
Near Mentor, OH 44060
Robert A.
Job Details: 06/26/2017
Found no power to upper oven light, switch good, checked at control, when light is turned on, no power fron control, stuck relay, needs c/b; ordrng 1 WB49X25851 (CONTROL), schdld next appmnt for 6/30 FRI !,
We serviced a
GE RANGE
Model P2B930DET2BB
Near Painesville Township, OH 44077
Robert A.
Job Details: 06/26/2017
Checked all burners, igniters good, working correct, cleaned burners, tested all, good, op test ok; Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model CYE23TSDCSS
Near Chesterland, OH 44026
Robert A.
Job Details: 06/26/2017
Installed fan kit, op test ok, cust to install software; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFA
Near Ravenna, OH 44266
Tim G.
Job Details: 06/26/2017
Installed fan and tested, tested a bake cycle, op test good. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Atwater Township, OH 44201
Tim G.
Job Details: 06/26/2017
Complaint that the unit will not power on. Checked and found 120vac at the outlet. Found the green status light flashing on the main control indicating 5vdc present. Customer stated they were seeing a F6 error before unit shut down indicating a communication error. Unit needs both UI and main control.; ordrng 1 W10812420 (cntrl-elec) and 1 W10861510 (console), schdld next appmnt for 6/29 THU !,
We serviced a
WRF767SDEM01 WHIRLPOOL
Model REFRIGERATOR
Near North Madison, OH 44057
Corina B
Job Details: 06/26/2017
CC that its not cooling. FF 54* FZ 5.4* ran diag. A lot of frost on ff evap. Technical Service Pointer #: W11092686 will need a fan and thermistor. Office to order parts. ; ordrng 1 W11033168 (FAN WIRE HARNS), schdld next appmnt for 6/29 THU
We serviced a
WTW8600YW0 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Corina B
Job Details: 06/26/2017
, Replaced parts listed. No leaks. Ran calibration the hot water is not working. Found there is no hot water coming out of the house line. The shut off to the house line is corroded. Advise customer to have a plumber fix the plumbing. Optest ok.; Job Cmpltd
We serviced a
BGGF3042KFE FRIGIDAIRE
Model RANGE
Near Mentor, OH 44060
Corina B
Job Details: 06/26/2017
CC that the range is not lighting. Broil ignitor works, bake ignitor does not. Replaced the ignitor from t/s. Preheated to 350* optest ok. ; used 1 12400035 (IGNITOR 5299) from stock, Job Cmpltd,
We serviced a
WTW4950XW3 WHIRLPOOL
Model WASHER
Near Painesville Township, OH 44077
Corina B
Job Details: 06/26/2017
Replaced the gearcase. Ran a calibration and a drain and spin. Optest ok.; Job Cmpltd
We serviced a
JFC2089HES WHIRLPOOL
Model REFRIGERATOR
Near Solon, OH 44139
Chris H.
Job Details: 06/26/2017
Customer complaint that unit is not cooling states they had several power outages the other day, lights and fans are on, unit isnt cooling at all, compressor is very hot to the touch, can hear start device attempting to start compressor, unit pulling 9 amps then dropping to 0.18 after start attempt, cooled down compressor still wll not start, unit beeds a new compressor spoke with bj and bb ordering a compressor ; ordrng 1 W10160407 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 6/29 THU
We serviced a
KCGD500GSS00 KITCHENAID
Model COOK TOP
Near Aurora, OH 44202
Chris H.
Job Details: 06/26/2017
Customer complaint that when turning on the front right burner the front left burner turns on and vise versa, removed unit, gas tubes are not going to the correct burner heads according to the marks on the unit, contacted wp, techline rick they are to be in contact with tech, phone cut out before ref number, re called spoketo gage 7719383721 transfered to master tech mark said file was transfered to engineering dept and they will be incontact; schdld next appmnt for 6/29 THU
We serviced a
KUDP02IRBS2 KITCHENAID
Model DISHWASHER
Near MENTOR ON THE, OH 44060
Chris H.
Job Details: 06/26/2017
, Customer complaint that units user interface is not responding, ui is pulling away from console which has damaged the ribbon cable, unit is getting 120 volts need new console qouted customer, customer to discuss repair with spouse, will contact if repair is needed
We serviced a
WDF110PABW4 WHIRLPOOL
Model DISHWASHER
Near Auburn Township, OH 44023
Chris H.
Job Details: 06/26/2017
Customer complaint that unit is not draining, confirmed, removed pump no debris, found drain inlet on pvc pipe clogged with food debris, removed, unit now draining, op test good ; Job Cmpltd
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near Bainbridge, OH 44023
Chris H.
Job Details: 06/26/2017
Customer complaint that when unit reaches temp on preheat it will shut off and attemp to ignite four times then nothing also states doesnt belive the convection fan is working unit is plugged into an ungrounded outlet, plugged unit into grounded outlet started on convection bake 350 after 220 fan turned on is just quite, unit does not need the part shipped, unit reached temp, reignited on first attempt unit must be properly grounded, op test good; Job Cmpltd
We serviced a
KMHS120ESS2 KITCHENAID
Model MICROWAVE
Near Aurora, OH 44202
Chris H.
Job Details: 06/26/2017
Customer complaint that units clock is not always displaying, unit i heating, pulling correct amperage, units energy saving option shuts clock off during stand by mode, turned off so clock is always displayed, customer to monitor to see if clock stays illuminated ; Job Cmpltd
We serviced a
WRT318FMDB01 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chris H.
Job Details: 06/26/2017
, Customer complaint that units ff section is not cooling, ff temp at 70 frz temp at -4, removed evap cover, found ice build up blocking air channel, drain tube is blocked, steamed out, reassembled op test good; Job Cmpltd
We serviced a
WFW8300SW02 WHIRLPOOL
Model WASHER
Near Shaker Heights, OH 44122
Chris H.
Job Details: 06/26/2017
Customer complaint that unit will not advance past wash cycle, ran diagnostics found F20 pressure sensor error, unit started its test cycle, removed lid found pressure sensor laying on outer tub with all the wires torn out of it, spun basket by hand units bearing is worn and will need replaced as well as wiring harness, qouted customer, does not want repair will replace unit
We serviced a
WRS965CIAH00 WHIRLPOOL
Model REFRIGERATOR
Near Willoughby, OH 44094
Dan H
Job Details: 06/26/2017
Customer complaint that unit is freezing everything in fresh food section, fresh food section temperature at 45 degrees set to 43 degrees, found air damper sticking open sometimes during test, unit needs new air damper; ordrng 1 W10572852 (AIR DAMPER), schdld next appmnt for 6/30 FR
We serviced a
WRB322DMBB00 WHIRLPOOL
Model REFRIGERATOR
Near Orange, OH 44022
Dan H
Job Details: 06/26/2017
Customer complaint that fresh food section is not cooling, fresh food section temperature at 68 degrees, freezer section temperature at 23 degrees, evaporator fan is not running,evaporator fan recieving 120vac, partial frost pattern on evaporator, evaporator has ice chunk built up on inlet/outlet lines, compressor and condenser fan are running, condenser is clogged with dog hair, unit needs condenser cleaned and evaporator fan motor; ordrng 1 W11024089 (evaporator FAN MOTOR), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 6/29 THU
We serviced a
EI27BS26JW8 ELECTROLUX
Model REFRIGREATOR
Near Beachwood, OH 44122
Dan H
Job Details: 06/26/2017
Customer complaint that unit is not making ice, found ice maker thermistor hanging down into ice bin unable to remount, ice maker twist motor is recieving 12vdc, unit needs new ice maker ; ordrng 1 243297606 (ice maker ), schdld next appmnt for 6/29 THU
We serviced a
WFW96HEAW0 WHIRLPOOL
Model WASHER
Near Beachwood, OH 44122
Dan H
Job Details: 06/26/2017
Customer complaint that unit stops mid cycle and flashes f8e1 error code, display flashing f8e1(no water detected entering unit or pressure sensor trip not detected) error code, ran diagnostics found f1e1(central control unit error), f4e0(heater not detected), and f8e1(no water) error codes, ran quick diagnostics test per tech sheet tests for error codes shown, unit completed test, spoke with ra, unit needs new central control unit and pressure sensor, customer does not want repair
We serviced a
PFSF2MIYFBB GE
Model REFRIGERATOR
Near East Cleveland, OH 44112
Dan H
Job Details: 06/26/2017
Installed new gaskets, op test good ; Job Cmpltd,
We serviced a
MVWC415EW1 MAYTAG
Model WASHER
Near Highland Heights, OH 44143
Dan H
Job Details: 06/26/2017
customer complaint that unit is making a loud noise during spin cycle, ran manual test cycle on high speed spin, no unusual noises heard, ran drain and spin cycle with 7 wet bath towels, confirmed noise, noise is coming from drain pump, nothing found in pump housing, unit needs new drain pump, installed new drain pump, op test good ; used 1 WPW10661045 (PUMP-WATER) from stock, Job Cmpltd
We serviced a
MVWC416FW0 MAYTAG
Model WASHER
Near WILOUGHBY HLS, OH 44092
Dan H
Job Details: 06/26/2017
Customer complaint that unit is leaking, ran diagnostics no error codes found, ran manual test cycle, opened both hot and cold valves, no leaks found, let basket fill, no water leaking from tub, ran drain pump, no leaks found in drain pump or drain hose, repeated with same results, unit is operating as designed ; Job Cmpltd
We serviced a
WRF560SMYM05 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44060
Dan H
Job Details: 06/26/2017
Customer complaint that deli drawer glass keeps sliding out with drawer and left fresh food section door will not close when right door is closed, customer had blackberry boxes stacked two high in deli drawer and catching glass when drawer is pulled out, removed blackberry boxes, deli drawer slides out just fine without bringing glass shelf out with it, found unit sitting on wheels, lowered unuts feet to raise wheels and tilt unit back, fresh food section doors close themselves now, op test good ; Job Cmpltd,
We serviced a
NED4655EW1 AMANA
Model DRYER
Near WARRENSVL HTS, OH 44128
Chad P.
Job Details: 06/23/2017
Adjusted door to allow it to open and close easier. Op test ok. ; Job Cmpltd
We serviced a
WRT351SFYB00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 06/23/2017
Found unit seems to be cooling corectly at this time. Both sections are at correct temps. Cust worried as it seems to not be cycling correctly. Forced a defrost. Unit is defrosting and all fans and lights working. Unable to find any issue. Advised to monitor. Op test ok.
We serviced a
WRT311FZDT00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44130
Chad P.
Job Details: 06/23/2017
Installed name plate. No abnormal noises at this time. Op test ok. ; Job Cmpltd
We serviced a
WRT311FZDT00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44130
Chad P.
Job Details: 06/23/2017
Installed name plate. No abnormal noises at this time. Op test ok. ; Job Cmpltd
We serviced a
GS6SHEXNL00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 06/23/2017
Cc that theynwent on vacation and came home to find ice maker not making ice. They shut off the main to the house. This caused the i.m. Fill tube to freeze. Cleared ice tube. Op test ok.
We serviced a
WRT314TFDW00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 06/23/2017
Found unit not defrosting. Found heater, bimetal and thermistor check good. Forced a defrost. Unit is able to defrost. Needs defrost control replaced.
We serviced a
WTW5840BW0 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Paul H.
Job Details: 06/23/2017
Replaced gearcase, ran calibration and auto test, op test ok.; Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near North Olmsted, OH 44070
Paul H.
Job Details: 06/23/2017
Replaced RH RC door gasket, heated and lubricated, op test ok.; Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near LaGrange Township, OH 44050
Paul H.
Job Details: 06/23/2017
Replaced FC door gasket, using vaseline and heat to create proper seal; Job Cmpltd
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KF1
Near Harpersfield Township, OH 44041
Arthur V
Job Details: 06/23/2017
Cust complaint she started unit and left home. She came home to alot of water on the floor but no visable plumbing leaks found. She has not used it since ---cycled unit and let it go thru start of normal wash. Unit filled,washed and drained no leaks. Took apart sump --- all clean no debri found--- put sump back together and cycled again----no leaks. Could not duplicate issue ;
We serviced a
KITCHENAID BOTTOM FREEZER
Model KRFF300EWH01
Near Concord Township, OH 44077
Arthur V
Job Details: 06/23/2017
Replaced damper. Op test good. No noise as it opened. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Painesville Township, OH 44077
Arthur V
Job Details: 06/23/2017
Mark file 7719376104------ installed shield and trim op test ok. Found moisture on top of freezer gasket as before. Reading 72 deg at both fresh food door hinges but 50 deg in the middle of the mullion. Talked to Fred and he told me to call techline. Called Mark. Went thru list of related fixes all check good. Mark said unit model and serial fall into a service problem they are aware of. Mark gave all info to his lead who is expected to get back to me with a fix.did not reschedule due to not knowing when or what regarding repair until i hear from there lead. ; saved tckt [SdLink\292608h.png] (via SDM)
We serviced a
GE DRYER
Model GTD65EBSJ0WS
Near Novelty, OH 44072
Gail V.
Job Details: 06/23/2017
No display, unit receiving 220vac, c/b receiving 120vac, no response, needs controlCust to let us know; ordrng 1 WE04X25474 (CONTROL BD190.97), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/29 THU !,
We serviced a
KITCHENAID HOOD
Model KVUB600DSS2
Near Aurora, OH 44202
Robert A.
Job Details: 06/23/2017
Unit making a vibrating noise on high, found a crack in fan blade, needs fan motor asm; ordrng 1 W11035826 (FAN MOTOR ASM), schdld next appmnt for 6/29 THU ! [**],
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Mantua, OH 44255
Robert A.
Job Details: 06/23/2017
Installed air trap and hose, ran diagnostic cycle, good, op test ok; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Mantua, OH 44255
Tim G.
Job Details: 06/23/2017
Installed rails, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Brimfield, OH 44240
Tim G.
Job Details: 06/23/2017
Complaint that the unit didnt wash a load very well and the customer tried the cycle again finding that in the rinse cycle the unit would drain out nd then up again several times. Checked unit for errors and found a F0E5 out of balance load. Checked the suspension and found good. Ran a test cycle, op test good. The error is found to be the cause of the issue the had (load trying to re balance itself). Tech noticed that the supply hoses appear to be more than 5 years old and made suggestion to customer that they replace them soon. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Streetsboro, OH 44241
Robert A.
Job Details: 06/23/2017
Reclaimed unit and installed new compressor and drier. Pulled and held a 28"vac. Recharged unit with 5.25oz of 134a, op test good. Advised the customer to give the unit 12-24hrs for cooling. ; Job CmplTD
Near Brimfield, OH 44240
Tim G.
Job Details: 06/23/2017
Whirlpool top load washer WTW7040DW0, Complaint that the unit didnt wash a load very well and the customer tried the cycle again finding that in the rinse cycle the unit would drain out nd then up again several times. Checked unit for errors and found a F
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Chad P.
Job Details: 06/23/2017
Found relay on main control ticking. Plugged unit into dofferent outlet. Unit worked. Power dropping at outlet. Needs an electrician
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 06/23/2017
Plugged unit in and turned on water, unit began washing normally, cancelled cycle, rand diagnostics, no errors, ran rinse and spin due to a load having set in there wet for a while, op test ok.; Job Cmpltd
We serviced a
MVWC565FW MAYTAG
Model WASHER
Near Geneva, OH 44041
Jeff M
Job Details: 06/23/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KSRV22FVWH02 KITCHENAID
Model REFRIGERATOR
Near Mayfield Heights, OH 44124
Jeff M
Job Details: 06/23/2017
The unit is not cooling I ohmed out the start relay all the terminals were good I tried starting the compressor with the test box the compressor just tripped the box needs a new compressor second through fifth yr warranty covers parts and labor; ordrng 1 W10233961 (compressor)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Burton, OH 44021
Robert A.
Job Details: 06/23/2017
, Found a sheet stuck in adj, adj bolt is tight, removed adj and sheet, inspected adj, good, sets flat and even in basket, checked svc matters, no pointers, checked part, no update, ran diagnostics, no codes, ran recal cycle, good, op test ok; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Streetsboro, OH 44241
Tim G.
Job Details: 06/23/2017
Installed gasket and adapter kit, op test good. Advised the customer that the door seal will take a few days to gain the natural seal. ; Job Cmpltd,
We serviced a
ELECTROLUX COOKTOP ELE
Model EI30EF35JSA
Near Austinburg, OH 44010
Arthur V
Job Details: 06/23/2017
Needs cooktop cracked ; ordrng 1 316282978 (maintop assembly), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/28 WED !, O-emld
We serviced a
WHIRLPOOL DRYER
Model WED7000DW0
Near Geneva Township, OH 44041
Arthur V
Job Details: 06/23/2017
Replaced broken front clip. ; Job Cmpltd,
We serviced a
FRIGIDAIRE DISHWASHER
Model DGBD2432KB1
Near Madison, OH 44057
Arthur V
Job Details: 06/23/2017
Cust complaint unit leaking from right side of dishwaher. Cycled unit and let run Founf leak coming from wash motor (see pics ). When draining bad grinding noise coming from drain pump. Needs both wash motor and drain pump. Est= 79.95 sc--125.00 labor--- parts and shipping 234.62. Total est = 470.34. Parts needed are 1-154844301. And a00126401. Cust does not want repaired. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock, , Job CmplTD
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Chardon, OH 44024
Arthur V
Job Details: 06/23/2017
, Found issue is with customer power. All though he has 240 v across l1 and l2 there is only 95v from l1 to neutral. When you push start button voltage goes to zero-- from l2 to neutral 115 v but when you push start button getting 238 v from l2 to neutral. Cust needs a electrician to correct power issue ; , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Jefferson, OH 44047
Arthur V
Job Details: 06/23/2017
Cust complaint hot water not working. Getting 85 deg water on hot. Called Larry at techline file number---7719366900. Temp is regulated thru control and thermistor. Ran diagnostics. All good. Unit op test good. 85 deg is not uncommon for hot selection. Unit working as designed ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDW00
Near Chagrin Falls, OH 44022
Robert A.
Job Details: 06/23/2017
, Found goodwater flow through door, ff36, frz-3, found twist tray broken, needs i/m; ordrng 1 W10873791 (ICE MAKER), schdld next appmnt for 6/28 WED !,
We serviced a
KITCHENAID RANGE
Model KGRS505XSS04
Near University Heights, OH 44118
Robert A.
Job Details: 06/23/2017
Complaint, when oven and burner is on, one will go out and not work, Gas on when tech arrived, no odor of gasn checked top valves, all working properly, set both ovens to bake 350, turned on all 5 burners, flames did not change, checked gas line, valve open full, watched unit, both ovens preheated to 350, watched both ovens cycle, unable to duplicate complaints, checked svc pntrs none , ran diagnostics, no codes, currently working as designed, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Cleveland, OH 44105
Robert A.
Job Details: 06/23/2017
Complaint warm in frz and ff, Found frz door open 1", removed obstruction, door sealing, frz temp 29deg, i/m is off, turned on, i/m cycled and filled, op test ok; Job Cmpltd,
We serviced a
JENN-AIR WALL OVEN ELE
Model JJW2830WP00
Near Bainbridge Township, OH 44023
Robert A.
Job Details: 06/23/2017
Installed upper cooling fan, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Munson Township, OH 44024
Robert A.
Job Details: 06/23/2017
Installed ff fan, harness and left frz rail, op test ok; Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 06/23/2017
CC that the unit will not drain. Ran diag F9E1 – LONG DRAIN cleared code checked drain pump, clear. Ohmed out drain pump 20.6 ohms. Working as designed. Optest ok.; Job Cmpltd
We serviced a
UXT4130ADB2 WHIRLPOOL
Model HOOD
Near Mentor, OH 44060
Corina B
Job Details: 06/23/2017
Replaced the fan motor. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near Middlefield, OH 44062
Robert A.
Job Details: 06/23/2017
Found unit receiving 120vac, needs 220vac, cust reset breaker, ng needs an electrician to correct Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; , Job Cmpltd,
We serviced a
GS5SHAXNL00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 06/23/2017
CC that the unit is not holding temps and not making. Ice. Fz 30 ff 49.1* remove the evap cover frost only on the bottom of the evap. Replaced the drier from t/s. Had to use 2 since i clogged the first one. Recovered the freon, replaced the drier vacuumed system, charged to 5.0oz of freon. Optest ok. ; used 2 WPW10143759 (DRIER) from stock, Job Cmpltd
We serviced a
WMH73521CS6 WHIRLPOOL
Model MICROWAVE
Near WILOUGHBY HLS, OH 44092
Corina B
Job Details: 06/23/2017
CC that the unit is dead. Found and open ground in the outlet. Plugged it into another outlet, still dead. Found the fuse was open. When jumpered 13.74amps. Replaced the fude and the interlock switches from the t/s. Optest ok.; used 1 W10138793 (FUSE, MICROWAVE), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
GE DISHWASHER
Model GDT580SSF2SS
Near Hambden Township, OH 44024
Robert A.
Job Details: 06/23/2017
Installed drain pump, tested, op test ok; Job Cmpltd,
We serviced a
WFE714HLAS1 WHIRLPOOL
Model RANGE
Near Mentor, OH 44060
Corina B
Job Details: 06/23/2017
CC that the cooktop is cracked. There is cracks threwout the cooktop. Office to order part.please put cust on cancellation list.; ordrng 1 W10472040 (cooktop), schdld next appmnt for 6/28 WED
We serviced a
WFW92HEFC0 WHIRLPOOL
Model WASHER
Near Walton Hills, OH 44146
Chris H.
Job Details: 06/23/2017
Customer complaint that units door is hard to close because it is sagging, adjusted latch and strike, no good door sags down 1/4 inch, unit needs a new hinge and hinge caps, spoke with bj ordering parts; ordrng 4 WPW10208398 (cap)s and 1 WPW10208415 (hinge), schdld next appmnt for 6/28 WED
We serviced a
NTW4600YQ1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44105
Chris H.
Job Details: 06/23/2017
Customer complaint that unit will not unlock the lid states clothes have been inside for a month, ran diagnostics found overflow condition, stuck key, lid switch up and lid unlock fault, cleared codes, customer will need rs; schdld next appmnt for 6/28 WED
We serviced a
WRT311FZDT00 WHIRLPOOL
Model REFRIGERATOR
Near Lyndhurst, OH 44124
Chris H.
Job Details: 06/23/2017
Customer complaint that units temps are inconsistent, states its freezing itemsin back of unit, frz temp at 0 ff temp at 37, customer is basing temps off metal thermometer in ff section, unit has great frost pattern, unable to duplicate any issues,, unit operates as designed; Job Cmpltd
We serviced a
WRS322FNAM01 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Chris H.
Job Details: 06/23/2017
Customer complaint that units ff section is not cooling properly, ff temp at 50 frz temp at 0, found lower air return frosted over as well as damper not opening and closing correctly, steamed out return, adjusted air damper, has better flow, customer to monitor, if problem persists order a damper assembly; Job Cmpltd
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Maple Heights, OH 44137
Chris H.
Job Details: 06/23/2017
Customer complaint that unit will not wash just hums, ran diagnostics found lid switch up, cleared code, unit completed its service cycle, started unit on normal wash unit filled then advanced to wash cycle noise customer is refering to is the agitation of unit, noise is normal, unit operates as designed ; Job Cmpltd
We serviced a
MVWC555DW0 MAYTAG
Model WASHER
Near Cleveland, OH 44135
Jessica Shreve
Job Details: 06/23/2017
Customer complaint that unit is leaving clothes damp at end of cycle, ran diagnostics, found overload and oversuds condition, cleared codes ran servive cycle, completed, instructed customer not to overload unit or it will be unable to reach target rpm, adivsed customer to start using proper amount of detergent, unit is operating as designed ; Job Cmpltd
We serviced a
KUDS30IXWH4 WHIRLPOOL
Model DISHWASHER
Near Beachwood, OH 44122
Chris H.
Job Details: 06/23/2017
Customer complaint that unit is not getting water, ran diagnostics found dispenser electrical issue and float switch open, lever on float switch was not properly hitting switch adjusted unit began to fill, customer is using to much soap, left soap samples, cleared codes ran service cycle unit completed, temped incoming water at 95 after several fill and drains, water supply line is coming up thru the floor, recommended customer contact certified plumber and have unit connected under sink so running hot water before starting will actually work, customer refuses to pay to have plumbing corrected; Job Cmpltd
We serviced a
KSSC42QVS06 WHIRLPOOL
Model REFRIGERATOR
Near Bratenahl, OH 44108
Chris H.
Job Details: 06/23/2017
Customer complaint that unit is not dispensing ice, ice bin is frozen stuck, steamed out ice bin, set flashlight inside ice chute no light observed, found gaps near ice chute where liner is seperating, door is discontinued, siliconed gaps, instructed customer to remove ice bin and clear once a month, op test good Job Cmpltd
We serviced a
WFC150M0EB0 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44115
Dan H
Job Details: 06/23/2017
Customer complaint that oven door is broken, confirmed, found oven door top vent broken, unit needs new vent(blk); ordrng 1 WPW10310922 (VENT), schdld next appmnt for 6/28 WED
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near MENTOR ON THE, OH 44060
Dan H
Job Details: 06/23/2017
Customer complaint of burning plastic smell, ran diagnostics no error codes found cam is in perfect condition and mounted correctly, ran manual test cycle on heavy agitate and high speed spin, no burning smell noticed, customer stated burning smell is occuring during final spin cycle, put proper sized wet load in basket and ran drain and spin cycle twice, unit completed spun cycle both times, no burning smell noticed at all, unit is operating as designed ; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44104
Jessica Shreve
Job Details: 06/23/2017
Customer complaint that unit is not cooling properly and frost build up in freezer section , customer had turned off cooling prior to techs arrival and had just emptied refrigerator, fresh food section temperature at 68 degrees, freezer section temperature at 35 degrees, evaporator fan is running, good frost pattern on evaporator, Condenser fan and compressor are running, compressor amp draw at 0.9amps, found air channels from freezer section to fresh food section frozen over, no air leaks in cabinet or door seals, cleared air channels, good air flow to fresh food section now, advised customer to monitor and if problem continues to leave unit running on recommended setting; Job Cmpltd
We serviced a
WRT541SZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44115
Dan H
Job Details: 06/23/2017
Installed new power cord, op test good ; Job Cmpltd
We serviced a
GTS22JCPCRWW GE
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 06/23/2017
Customer complaint that ice bin is filling with water, cycled ice maker, ice maker ejected and filled, no leaks coming from ice maker, spoke to fb, fb said it sounds like a water flow issue and customer needs to change self piercing valve and plastic water line; Job Cmpltd
We serviced a
WRT318FZDB02 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44108
Dan H
Job Details: 06/23/2017
Customer complaint of loud noise, no unusual noises heard upon arrival, evaporator fan is running, condenser fan and compressor are running, cycled ice maker, no unusual noises heard, unable to duplicate the problem, unit is operating as designed, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; Job Cmpltd
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Cleveland, OH 44108
Dan H
Job Details: 06/23/2017
Customer complaint that unit is not spinning water out of clothes, ran diagnostics found f8e1(long/no fill) and f0e5(off balance) error codes, found drain hose laying on floor, corrected, ran service test cycle, unit completed test cycle, ran drain and spin cycle with six wet bath towels, unit spun towels out to barely damp, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Richmond Heights, OH 44143
Dan H
Job Details: 06/23/2017
Installed new control, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Windham, OH 44288
Tim G.
Job Details: 06/22/2017
Complaint that the unit will not advance past wash. Checked and found a stored F8E1 long no fill error. Checked the valve and found very low cold water pressure into the unit. Found the screen blocked and cleaned, op test good.; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Aurora, OH 44202
Tim G.
Job Details: 06/22/2017
Complaint that the unit wont start up after fill. Checked and found stored errors F8E1 (long no fill) F7E5 (shifter fault). Checked the water valve and found no cold water to unit. Found the issue is within the home plumbing. Checked the shifter fault and found the shifter working just fine. Customer to contact a plumber for the water issue. ; , Job Cmpltd
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Aurora, OH 44202
Tim G.
Job Details: 06/22/2017
Installed gasket, op test good. ; Job Cmpltd,
We serviced a
JENN-AIR OTR MICROWAVE
Model JMV9196CS1
Near Aurora, OH 44202
Tim G.
Job Details: 06/22/2017
Installed new thermistor, op test good. ; Job Cmpltd,
We serviced a
AMANA REFRIGERATOR
Model ARB2557CSR
Near Solon, OH 44139
Tim G.
Job Details: 06/22/2017
Installed evap kit and also cut high side drain pan line out to prevent future leak and replaced with new copper. Pulled a 28" vac and watched. Unit held vac and was recharged with 5.0oz of 134a. Found good frost pattern, op test good. Advised the customer to give the unit 12-24hrs for complete cooling. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5DHEXWB00
Near Aurora, OH 44202
Tim G.
Job Details: 06/22/2017
Customer is concerned about the ice clumpping and the droplets on the front of the ice maker. Checked unit and found that it's enviromental (humidity) thats causing the issue. Checked for service pointers and found none. Advised the customer that this will happen in the summer. Suggested to the customer to empty the ice container once a month to help with the clumping. Unit at normal op. ; Job Cmpltd,
We serviced a
NED4655EW0 AMANA
Model DRYER
Near Shaker Heights, OH 44120
Jeff M
Job Details: 06/22/2017
Unit was not drying properly this is an electric dryer was receiving 240 V AC I found the vent plug the customer needs to replace the accordion vent with Ridgid aluminum fencing; Job Cmpltd
We serviced a
WRF560SEYM WHIRLPOOL
Model REFRIGERATOR
Near Chagrin Falls, OH 44022
Jeff M
Job Details: 06/22/2017
Technical Service Pointer #: W10875533A. The unit was not defrosting I found the thermistor service pointer was needed to correct issue used trucks stock. I steamed out the freezer unit tested good told the customer to wait 24 hours for the fridge to be a normal temperatures; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd,
We serviced a
FFBD2406NB FRIGIDAIRE
Model DISHWASHER
Near Painesville, OH 44077
Alice M.
Job Details: 06/22/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MGR5775QDB MAYTAG
Model RANGE
Near University Heights, OH 44118
Jeff M
Job Details: 06/22/2017
I found the igniter not working causing the others not to turn on. Also one of the rocks appears to be warped does not sit in the channels correctly falls could potential he be a hazard to the customer should be replaced; ordrng 1 WP74008763 (RACK), used 1 12400035 (IGNITOR) from stock
We serviced a
665.12833K311 KENMORE
Model DISHWASHER
Near Cleveland, OH 44118
Jeff M
Job Details: 06/22/2017
One of the LED light was burned out. And the adjusters were not aligned properly. Heating circuit tested good customer is not using rinse aid along with the control is not sending power too the heater. The customer will call Whirlpool to see if they will cover the part; ordrng 1 W10866114 (CONTROL)
We serviced a
KODE507EWH02 KITCHENAID
Model WALL OVEN
Near Solon, OH 44139
Jeff M
Job Details: 06/22/2017
The glass door sits higher on the left side than it does on the right. I found the metal trim around the outside of the glass door is crushed on the right side and open on the left side cosmetic issue new glass door is needed ; ordrng 1 W10774422 (GLASS DOOR WHITE )
We serviced a
FFBD2411NS1A FRIGIDAIRE
Model DISHWASHER
Near Madison, OH 44057
Jeff M
Job Details: 06/22/2017
Found the unit would not power on the main control is receiving 120 V AC there is no in-line fuse needs a new control given the age of the unit cust will buy new estimate only; ordrng 1 5304501595 (CONTROL)