We serviced a
KUDS30IXWH4 WHIRLPOOL
Model DISHWASHER
Near Beachwood, OH 44122
Dan H
Job Details: 06/13/2017
Customer complaint that unit is not filling, started normal wash cycle, unit did not fill, control is not sending 120vac to fill valve, user interface mounts are broken cuasing user interface to pull away from door when unit is opened, unit needs new control and user interface(wht) ; ordrng 1 WPW10380685 (CNTRL) and 1 WPW10500173 (user interface ), schdld next appmnt for 6/15 THU
We serviced a
KFIS25XVMS1 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44118
Dan H
Job Details: 06/13/2017
Customer complaint that unit leaks water, no leaks found, no evidence of a leak found, no water damage to floor under unit, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
Near Parma, OH 44134
Dan H
Job Details: 06/13/2017
KUDS30IXBLA KITCHENAID
We serviced a
NGD4655EW0 AMANA
Model DRYER
Near Parma, OH 44134
Dan H
Job Details: 06/13/2017
Customer complaint of loud noise, confirmed, found rollers worn out, unit needs new rollers, installed new rollers, vacuumed lint out of dryer cabinet, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 349241T (ROLLER KIT) from stock, Job Cmpltd,
We serviced a
NED4655EW1 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44105
Dan H
Job Details: 06/13/2017
Customer complaint that unit is not starting, found no power from outlet to unit, found breaker tripped, reset, unit started and heated, op test good ; Job Cmpltd,
We serviced a
WED4800BQ1 MAYTAG
Model DRYER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 06/13/2017
Customer complaint that unit is not starting, started normal dry cycle, motor hummed for a second then shut off, found a sock lodged in blower wheel housing, removed, op test good ; Job Cmpltd
We serviced a
WFW96HEAW0 WHIRLPOOL
Model WASHER
Near Beachwood, OH 44122
Dan H
Job Details: 06/13/2017
Customer complaint of f8e1 error code, ran diagnostics, found f8e1( no water detected entering unit) error code, ran quick test cycle, all valves opened, unit filled to correct amount, no error codes shown after cycle, unit passed tests for error code shown, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
FRT18L4JBD FRIGIDAIRE
Model REFRIGERATOR
Near Parma, OH 44129
Chad P.
Job Details: 06/12/2017
Found condenser motor shorted. Removed machine compartment cover and pulled slightly away from wall to allow unit to cool as best as it can. Needs condenser fan motor replaced. ; ordrng 1 242018404 (motor-condenser fa),
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near Aurora, OH 44202
Jeff M
Job Details: 06/12/2017
The customer is having an issue with how easy it is to turn the gas knobs. Also all five of the gas knobs will emit gas prior to ignition so if the gas valve was turned just far enough it will dump raw gas out into the air and not ignite this issues happen once to the customer. Unfortunately due to the fact that all five valves are capable of doing this tells me they are functioning the way that their design; Job Cmpltd
We serviced a
WDT720PADM0 WHIRLPOOL
Model DISHWASHER
Near Aurora, OH 44202
Jeff M
Job Details: 06/12/2017
The unit was not draining i found glass in the pump. I removed the glass the unit op tested good ;
We serviced a
KBFS25EWWH9 WHIRLPOOL
Model REFRIGERATOR
Near Solon, OH 44139
Jeff M
Job Details: 06/12/2017
Ice maker failed completely dead installed new icemaker unit tested good; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
WFE320M0EB0 WHIRLPOOL
Model RANGE
Near Solon, OH 44139
Jeff M
Job Details: 06/12/2017
The light bulb was blown replaced for truck stock unit test good; used 1 S3810 ([Alt for TJS3810]) from stock, Job Cmpltd,
We serviced a
WDF520PADW7 WHIRLPOOL
Model DISHWASHER
Near Orange, OH 44022
Jeff M
Job Details: 06/12/2017
The little grey clip on the right rail came off. I put the clip back unit op tested good
We serviced a
GDT580SMF0ES GE
Model DISHWASHER
Near Chester Township, OH 44026
Jeff M
Job Details: 06/12/2017
The unit filter was clogged up. The cust clean the filter. Also she is not using rinse aid I recommend for her to start using it also the TCO fuse was tripped I reset it. Unit op tested good
We serviced a
MGR6600FZ0 MAYTAG
Model RANGE
Near Madison, OH 44057
Jeff M
Job Details: 06/12/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
KFIS29PBMS02 WHIRLPOOL
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 06/12/2017
Put unit in test 4, evacuated, replaced evaporator, compressor had rubber plug broke off inside, tried everything I could to remove, unsuccessful, spoke with GS, ordering compressor,
We serviced a
W8RXEGMWQ03 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44052
Paul H.
Job Details: 06/12/2017
Unit not defrosting, had excess frost restricting air flow, placed in manual defrost, heater engaged, proving heater and bi-metal good, ordering ADC; ordrng 1 4388931 (timer,defrost adapt
We serviced a
KRFC302ESS00 WHIRLPOOL
Model REFRIGERATOR
Near Columbia Township, OH 44028
Chad P.
Job Details: 06/12/2017
Found hr door is deformed. Tech unable to level out the doors. Corner of door sticks out while lh door is flush. Needs rh door replaced. Advised it will take time to get new door.; ordrng 1 13094739SQ (dor-fip ss),
We serviced a
GTDP200EF3WS GE
Model DRYER
Near Solon, OH 44139
Jeff M
Job Details: 06/12/2017
The timer knob is cracked cust can install.;
We serviced a
FFFW5000QW WASHER
Model FRIGIDAIRE
Near Painesville, OH 44077
Jeff M
Job Details: 06/12/2017
On specific cycles a lot of functions missing. on a normal cycle it does not give you the option to change the water temperature. On the drain and spin function it gives you the option to change the water temperature which in the owners manual shows it should not. A new control is needed ; ordrng 1 137208012 (control board)
We serviced a
CWG3100AAS MAYTAG
Model WALL OVEN
Near Lorain, OH 44052
Paul H.
Job Details: 06/12/2017
Heated oven, flame good, no orange, could not find gas smell, sniffed around the cooktop connections to be sure, still unable to find any gas smells. Customer did not want to sign due to leak not being found
We serviced a
MGDX655DW2 MAYTAG
Model DRYER
Near Lorain, OH 44052
Paul H.
Job Details: 06/12/2017
Removed loose screw from inside unit, tested, op test ok. Venting is plastic, told customer it would need to be replaced ASAP.; Job Cmpltd
We serviced a
WRS325FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 06/12/2017
Replaced ice maker, cycled and filled, op test ok.; Job Cmpltd
We serviced a
KSSC42QKS01 KITCHENAID
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 06/12/2017
Defrosted evaporator and air return, cleared drain, observed warping and leak in fresh food door seal, used vaseline and hair dryer to correct seal, op test ok.; Job Cmpltd,
We serviced a
WRB322DMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 06/12/2017
Cc of frost buildup in FC, when I arrived frost was minimal and giving a telltale sign as to where migration originated, also concern with fan noise, did not observe at this time, only able to wipe out remaining frost, unable to troubleshoot further at this time;
We serviced a
MVWC215EW1 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 06/12/2017
Ran calibration, ran diagnostics, no unusual sounds, no thumping. Tested with rinse and spin, no issues, op test ok; Job Cmpltd
We serviced a
CFCP1NIXCSS GE
Model REFRIGERATOR
Near Bay Village, OH 44140
Paul H.
Job Details: 06/12/2017
Dropping power intermittently, house wiring fine, ordering control board; ordrng 1 WR55X10956 (control board asm)
We serviced a
MRT311FFFH00 MAYTAG
Model REFRIGERATOR
Near North Olmsted, OH 44070
Paul H.
Job Details: 06/12/2017
Observed gap in seal of freezer door, ordering freezer door, adjusted level of unit; ordrng 1 LW10668769 (FC DOOR)
We serviced a
AGR6303MFS0 AMANA
Model RANGE
Near North Ridgeville, OH 44035
Paul H.
Job Details: 06/12/2017
Top of range will not ignite, power to module, switch is fine, ordering spark module; ordrng 1 WPW10110491 (module-spk),
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44108
Corina B
Job Details: 06/12/2017
CC that unit is dead. F6e2 Communication Error: UI Cannot Hear ACU. Did TEST #1: Main Control (ACU) passed. Dissconected the ui wires, plugged them back in. Ran a calibration test optest ok.; Job Cmpltd
We serviced a
ZIRP360NXARH MONOGRAM
Model REFRIGERATOR
Near Pepper Pike, OH 44124
Chris H.
Job Details: 06/12/2017
Customer complaint that units door is not right and she found a broken piece, spring has broken unit needs a new door spring, spoke with gs ordering part ; ordrng 1 WR01X10255 (spring ff door closu), schdld next appmnt for 6/14 WED
We serviced a
KUDS35FXBL8 KITCHENAID
Model DISHWASHER
Near Parma, OH 44134
Chad P.
Job Details: 06/12/2017
Installed adjuster kit and leveled as courtesy. Op test ok. ; Job Cmpltd
We serviced a
KSC23C8EYY02 KITCHENAID
Model REFRIGERATOR'
Near Strongsville, OH 44136
Chad P.
Job Details: 06/12/2017
Found foam in drain tube. Cleared. Op test ok. Likely this was caused by last time was repair as evap foam cover was destroyed from ice. Tech did not charge labor as a courtesy. ; Job Cmpltd
We serviced a
GHWN4250D0WW GE
Model WASHER
Near Maple Heights, OH 44137
Chris H.
Job Details: 06/12/2017
Customer complaint that unit is not spinning or agitating, found communications error, per tech sheet needs new main control, however states could be a lid switch since ge tech sheets are garbage and no way to tell for sure ordering both, unit needs main control and lid switch, spoke with gs ordering parts; ordrng 1 WH12X10334 (lid switch asm) and 1 WH12X10614 (control asm), schdld next appmnt for 6/14 WED
We serviced a
KDFE204EBL2 WHIRLPOOL
Model DISHWASHER
Near Chester Township, OH 44026
Chris H.
Job Details: 06/12/2017
Customer complaint that units upper rack is not locking into place correctly, confirmed, when rack is in lower postion rack is locked but upper position upper rack will not engage, unit needs a new feed tube and manifold, spoke with gs ordering part, entitlement shows under factory warranty; ordrng 1 WPW10340542 (manifold) and 1 WPW10340745 (tube-feed), schdld next appmnt for 6/14 WED
We serviced a
WRF560SEYM04 WHIRLPOOL
Model REFRIGERATOR
Near Westlake, OH 44145
Chad P.
Job Details: 06/12/2017
Doors are aligned. Cc that unit seems to be getting moisture in it. Operations seem normal at this time. Turned mooisture control on. Also cust stated that door alarm isnt working. Per owners manual door alarm chimes after five minutes. Left door open and alarm did chime. Advised to use as normal. Is issues return please contact wpl back for service. Op test ok. ; Job Cmpltd
We serviced a
MFI2269VEB2 MAYTAG
Model REFRIGERATOR
Near Maple Heights, OH 44137
Chris H.
Job Details: 06/12/2017
Installed new control, op test good, took core for return; Job Cmpltd,
We serviced a
WRF757SDEM01 WHIRLPOOL
Model REFRIGERATOR
Near Fairview Park, OH 44126
Alice M.
Job Details: 06/12/2017
Found unit not completely defrosting. Forced a defrost cycle. Unit is able to defrost. Change defrost mode fron adc to standard defrost. Op test ok
We serviced a
WRV986FDEM01 WHIRLPOOL
Model REFRIGERATOR
Near Highland Heights, OH 44143
Chad P.
Job Details: 06/12/2017
Found water line that goes into water filter housing is deformed and not seating correctly. See photo. Needs replaced. Water pressure checks good at 52 psi. Techline: mike. Recored issueSr# 77 something. Call dropped in progress
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Maple Heights, OH 44137
Chris H.
Job Details: 06/12/2017
Customer complaint that unit will not start unit is plugged into a gfi recepticle, gfi is tripped, regular outlet is right next to gfi, plugged unit into correct outlet, unit started, no codes found, unit completed its service cycle, no issues with unit, its operating as designed ; Job Cmpltd,
We serviced a
MTB2156GEB WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chad P.
Job Details: 06/12/2017
Found thermostat not tripping. All fans and lits working correctly. Condenser clean. Air intakes clear. Unit is defrosting. Need thermostat replaced. Cust requests morning for install please. ; ordrng 1 WP61002043 (THERMOSTAT)
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Brooklyn Heights, OH 44131
Chris H.
Job Details: 06/12/2017
Customer complaint that unit is walking occasionally and they will redistribute load and it will be ok, ran diagnostics found off balanced load, advised on proper loading of unit, ran drain and spin unit is shaking, adjusted legs unit is now more stable, customer to monitor ; Job Cmpltd
We serviced a
GTDP490GD1WS GE
Model DRYER
Near Valley View, OH 44125
Chris H.
Job Details: 06/12/2017
Installed new knob and timer, op test good ; Job Cmpltd,
We serviced a
WRF560SEYM02 WHIRLPOOL
Model REFRIGERATOR
Near Moreland Hills, OH 44022
Chris H.
Job Details: 06/12/2017
Customer complaint that unit is leaking water, found evap drain tube clogged due to duck bill being clogged with debris, qouted customer, steamed out ice build up also found ice water tube extension not inserted properly causing a little water to run out and freeze, corrected issues, op test good; Job Cmpltd
We serviced a
WFC7500VW2 WHIRLPOOL
Model WASHER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 06/12/2017
Customer complaint that unit is not spinning, ran drain and spin cycle, unit spins, ran drain and spin with 6 wet bath towels, unit did not spin water out of the clothes, ran quick test cycle, no error codes found unit completed test cycle and ran high speed spin, called whirlpool techline spoke with ron, techline says replace the motor, file number 7719263463; ordrng 1 WPW10192987 (MOTOR), schdld next appmnt for 6/14 WED
We serviced a
MVWC415EW2 MAYTAG
Model WASHER
Near South Euclid, OH 44121
Dan H
Job Details: 06/12/2017
Customer complaint that drain hose falls out of sink and floods floor, secured drain hose to sink, op test good ; Job Cmpltd
We serviced a
MGDC215EW WHIRLPOOL
Model DRYER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 06/12/2017
Customer complaint that unit is not starting, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, found start button had fallen off of mounts preventing button from being pushed in, no damge to mount or button, reinstalled, op test good ; Job Cmpltd,
We serviced a
MSD2456GEQ WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44103
Dan H
Job Details: 06/12/2017
Installed new condenser fan motor, op test good ; Job Cmpltd
We serviced a
MVWC360AW0 MAYTAG
Model WASHER
Near East Cleveland, OH 44112
Dan H
Job Details: 06/12/2017
Customer complaint that unit does not cycle through and is not sensing, ran diagnostics found f7e7( motor unable to reach target rpm), f7e1(basket speed fault), and f8e1( long/no fill) error codes, found drain hose laying on floor, corrected, ran manual test cycle for high speed spin, unit did not spin, ran tachometer test, tachometer is not reading basket speed, unit needs new shifter, installed new shifter, ran recalibration cycle, ran high speed spin in manual test cycle and tachometer test, op test good ; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Richmond Heights, OH 44143
Dan H
Job Details: 06/12/2017
Customer complaint that door handles are not flush with door, tightened door handles, op test good ; Job Cmpltd
We serviced a
WZF34X16DW01 WHIRLPOOL
Model FREEZER
Near Euclid, OH 44123
Dan H
Job Details: 06/12/2017
Recovered refrigerant, installed evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd,
We serviced a
KSEB900ESS0 WHIRLPOOL
Model RANGE
Near Kirtland, OH 44094
Jeff M
Job Details: 06/12/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MBF2258XEW5 MAYTAG
Model REFRIGERATOR
Near Thompson, OH 44086
Jeff M
Job Details: 06/12/2017
The unti was leaking. I found the drain frozen I added the P-trap truck stock part unit tested good; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
WSF26C3EXW01 WHIRLPOOL
Model REFRIGERATOR
Near Eastlake, OH 44095
Corina B
Job Details: 06/12/2017
CC that both doors open back up. Checked to see if the unit is tilted back. Adjusted the feet. Found the door cams are worn down on both sides will need new door cams. Called GS to order parts. ; ordrng 1 W10632059 (cover-wire) and 1 W11037957 (BRACKET) and 1 WPW10247907 (bracket FZ) and 1 WPW10248011 (cam-door) and 1 WPW10248015 (cam-door FZ), schdld next appmnt for 6/13 TUE
We serviced a
WFW87HEDW1 WHIRLPOOL
Model WASHER
Near Wickliffe, OH 44092
Corina B
Job Details: 06/12/2017
CC. That the door will not open. Removed top panel and unlocked the door. F3e1 WATER LEVEL SYSTEM ERROR. Found damage on the side left panel. Started a load not water entered the unit. Checked the connection to the unit. Started unit up, filling with water. It only put 20 oz of water. Check the voltage to the valve 28v to the cold and 0v to the hot. Will need a new water valve. Called GS to order part. ; ordrng 1 WPW10435242 (valve),
We serviced a
ED5VHEXVQ03 WHIRLPOOL
Model REFRIGERATOR
Near Painesville, OH 44077
Corina B
Job Details: 06/12/2017
CC that the i/m dispenser water line is leaking. Found the john guest fitting was not connected all the way. Cycled the i/m, no leaks optest ok.; Job Cmpltd
We serviced a
WRX988SIBM WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 06/12/2017
Replaced the door chute. Optest ok. ; Job Cmpltd
We serviced a
WED7300DW1 WHIRLPOOL
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details: 06/12/2017
CC that the is a rattle when starting the unit up. Turned unit on, heard a little rattle. threw 5 bath towels in could not hear a noise. Called GS to see if he could hear a noise, could not. Did pull the lint trap out as it was running and heard something come out of the vent trap. Optest ok.; Job Cmpltd
We serviced a
AGR5835QDW AMANA
Model RANGE
Near Mayfield, OH 44143
Corina B
Job Details: 06/12/2017
CC that the bake does not light. Found the bake ignitor not glowing. Replaced the ignitor from t/s. Oven lite in 30 seconds. optest ok.; used 1 12400035 (IGNITOR 5299) from stock, Job Cmpltd
We serviced a
MVWC416FW0 MAYTAG
Model WASHER
Near WILOUGHBY HLS, OH 44092
Corina B
Job Details: 06/12/2017
Ran diag, F7e6 motor fault checked connecter j2 1-2 2.46k ohms. Checked j2-2 and j2-1 for volts 120v. Checked j12-4 to j12-1 10.9dv. Tachometer passed. Checked underneath, passed. Replaced the actuator from the t/s. f8e1 no fill, long fill found the cold water is not coming into the unit as hard as the hot is. Removed the water line and its coming from the water spicket. Ran an auto test and calibration. ; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd,
We serviced a
KESC307HBS8 WHIRLPOOL
Model RANGE
Near Pepper Pike, OH 44124
Chris H.
Job Details: 06/12/2017
Customer complaint that units display doesnt always work, removed console, checked connections, op test no good, unit needs a new console assembly, part is discontinued, Job Cmpltd
We serviced a
WOS51EC0AS02 WHIRLPOOL
Model WALL OVEN
Near University Heights, OH 44118
Chris H.
Job Details: 06/12/2017
Installed new thermal fuse, unit began to heat; Job Cmpltd
We serviced a
WDT920SADM2 WHIRLPOOL
Model DISHWASHER
Near WARRENSVL HTS, OH 44122
Chris H.
Job Details: 06/12/2017
Customer complaint that unit doesnt dry very well, customer was not using rinse aid, advised rinse aid will help repel the water and dry dishes better, unit is operating as designed, Job Cmpltd,
We serviced a
WPRE6150K1WT GE
Model WASHER
Near WARRENSVL HTS, OH 44122
Chris H.
Job Details: 06/12/2017
Customer complaint that unit is not spinning or agitaing, motor leds are inicating motor is operating as designed, obesrved motor and transmission move, ran diagnostics, control is not sending power to motor when spin cycle should be operating, unit needs a new main control board, qouted customer, Job Cmpltd
We serviced a
MGDB835DW3 MAYTAG
Model DRYER
Near Orange, OH 44022
Chris H.
Job Details: 06/12/2017
Customer complaint that unit smells during a high heat cyclelike plastic or rubber,no codes stored started unit on high heat timed cycle,flame is cycling on and off as it should,customer threw in load of towels, unable to duplicate the issue, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW0
Near Chagrin Falls, OH 44022
Gail V.
Job Details: 06/09/2017
Customer complaint that units burner is flaring up and that the oven makes popping banging noises when up to temps, burner cap was not sitting properly,adjuted burner is now igniting properly, preheated oven on 350 found ignitor is not shutting off, noise is coming from bottom of oven pan when expanding from heat, oven cavity is seperating near right top of oven, cavity is not a servicable part, contacted wpl techline ref# 7719247911 mark they are to be in contact with either me or the customer ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model DISHWASHER
Near South Russell, OH 44022
Chris H.
Job Details: 06/09/2017
Customer complaint that unit was smoking and then tripped the breaker, unit caught fire and needs control, user interface and wiring harness, spoke with gs ordering parts; ordrng 1 W10496087 (harns-wire) and 1 W10597041 (cntrl-elec) and 1 WPW10380065 (panel-cntl), schdld next appmnt for 6/13 TUE !,
We serviced a
KDTE254EWH2 KITCHENAID
Model DISHWASHER
Near Concord Township, OH 44077
Jeff M
Job Details: 06/09/2017
The unit is not responding to commands multiple LED lights are burned out unit needs new main control and ui. The machine will going to a diagnostics mode but it will not advance to the test cycle or display any codes. I did tested the door switch and it was good. ; ordrng 1 W10866124 (CONTROL) and 1 W10902371
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44060
Jeff M
Job Details: 06/09/2017
The unit is still frosting up. C pics I inspected the cabinet for holes punctures again it's not find anything unit needs a new door; ordrng 1 LW10599407 (dor-fip),
We serviced a
KDFE104DWH4 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Jeff M
Job Details: 06/09/2017
The customer did not have the filter installed correctly allowing a lot of food particles to build inside the washer arms blocking the washer arms I showed the current customer the proper procedure of installing the filter should not happen again and it's a new washer arms; ordrng 1 WPW10406822 (LOWER WASH ARM) and 1 WPW10448645 (MID WASH ARM),
We serviced a
WFE745H0FS0 WHIRLPOOL
Model RANGE
Near Garfield Heights, OH 44125
Jeff M
Job Details: 06/09/2017
The trim vent is broken on the left side. Ths unit needs a new trim vent ; ordrng 1 W10294855 (trim-vent)
We serviced a
GE REFRIGERATOR
Model GTZ21GBEBSS
Near Mayfield Heights, OH 44124
Dan H
Job Details: 06/09/2017
Customer complaint that unit is still making noise, found back wall of freezer section vibrating when evaporator fan is running, unit needs new freezer section back wall, air tower, and evaporator fan motor; ordrng 1 WR13X10999 (BACK WALL) and 1 WR13X11000 (AIR COVER) and 1 WR60X26085 (FAN MOTOR), schdld next appmnt for 6/14 WED 2-5,
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Cleveland, OH 44106
Dan H
Job Details: 06/09/2017
Customer complaint that fresh food section lights are dim, confirmed, found freezer section led out, jumped out, all other lights working now, unit needs new freezer section led module; ordrng 1 W10637315 (LED34.03), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 6/14 WED !,
We serviced a
WHIRLPOOL WASHER
Model NTW4600YQ1
Near Cleveland, OH 44135
Dan H
Job Details: 06/09/2017
Customer complaint that unit jumps around during spin cycle, found suspension rods worn, unit needs new suspension rods; ordrng 1 W10780048 (SUSPENSION RODS), schdld next appmnt for 6/14 WED !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Cleveland, OH 44123
Dan H
Job Details: 06/09/2017
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS20EVMS13
Near Rocky River, OH 44116
Dan H
Job Details: 06/09/2017
Customer complaint of ice build up on freezer section floor and unit is leaking, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good, part is covered by Special Project S38253; used 1 W10619951 (TUBE-DRAIN) from stock, C, Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Cleveland, OH 44102
Dan H
Job Details: 06/09/2017
Unit has roaches(see pic), advised customer that unit cannot be diagnosed unit house has been exterminated; Job Cmpltd,
We serviced a
GE STACK W/D
Model GTUP240GM6WW
Near Cleveland, OH 44113
Dan H
Job Details: 06/09/2017
Customer complaint that unit is not starting, found no power to outlet, found breaker tripped, reset breaker, stared dryer on normal dry unit started and heated, started washer on spin cycle, unit spins, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; , Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM3
Near Richmond Heights, OH 44143
Dan H
Job Details: 06/09/2017
Customer complaint that door pops open mid cycle within first 10 minutes of cycle and theres "stuff" in it, customer loaded upper rack and started normal wash cycle, door did not pop open, unit is operating as designed ; Job Cmpltd,
We serviced a
KENMORE REFRIGERATOR
Model 106.74932400
Near South Euclid, OH 44121
Dan H
Job Details: 06/09/2017
, Customer complaint that unit is not cooling, fresh food section temperature at 62 degrees, freezer section temperature at 48 degrees, unit was in defrost when tech arrived, defrost cycled ended, evaporator fan is running, good frost pattern on evaporator, compressor and condenser fan are running, found evaporator drain tube clogged and iced over causing water to run into air channels, air channels to fresh food section section frozen shut, unit needs evaporator drain tube and air channels cleared, cleared evaporator drain tube and air channels, op test good ; , Job Cmpltd,
We serviced a
MAYTAG RANGE
Model MER5751BAQ
Near WARRENSVL HTS, OH 44122
Dan H
Job Details: 06/09/2017
Customer complaint that oven door is not hung properly, found drawer not sitting on tracks causing oven door to bind when opened, no damage to drawer wheels or track, properly set drawer in tracks, op test good ; Job Cmpltd,
We serviced a
AMANA DRYER
Model NED4655EWo
Near Thompson Township, OH 44086
Arthur V
Job Details: 06/09/2017
Found vent tube blocked with lint. Removed and cleaned out. ( not accessible to customer). Op test good advised customer about foil vent ; Job Cmpltd,
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model MMV4205BAQ
Near Geneva Township, OH 44041
Arthur V
Job Details: 06/09/2017
Found mag tube shorting. Needs mag tube and diode. Also noise filter sparking and needs replaced. Total est 321.20. Which is parts and shipping ---parts needed are 1-wpde91-70063d. And 1- wpde96-00400b. And 1- wpw10126786. Cust does not want repaired. ; Job Cmpltd,
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW1
Near Conneaut, OH 44030
Arthur V
Job Details: 06/09/2017
Found ice maker has 120 v motor is stalled and unit needs replaced. ; ordrng 1 D7824706Q (ice maker),
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Streetsboro, OH 44241
Gail V.
Job Details: 06/09/2017
Found no power to i/m, reset connections, cycled power to unit, i/m receiving power, cycled, to water, found fill tube frozen, needs valve; ordrng 1 W11043013 (VALVE), schdld next appmnt for 6/14 WED !,
We serviced a
JENN-AIR OTR MICROWAVE
Model JMV9196CS1
Near Aurora, OH 44202
Robert A.
Job Details: 06/09/2017
Complaint, fan will turn on by itself in the middle of the night Ran diagnostics, good, tested fan on all speeds, good, unable to duplicate issue Light out needs bulb Cust to unstall; ordrng 2 W10709921 (BULB)s, saved job compltd
We serviced a
KITCHENAID RANGE
Model KFES530ESS0
Near Solon, OH 44139
Robert A.
Job Details: 06/09/2017
Ran diognastics f6e9 lost comm, cleared code, ran self test, f1e1 internal error, needs control; ordrng 1 WPW10612943 (CONTROL), schdld next appmnt for 6/14 WED !,
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS1
Near Cleveland Heights, OH 44106
Robert A.
Job Details: 06/09/2017
Installed drier and cond, pulled 28"vac w/pump, watched, charged 5.75oz r134a, unit cooling, watched, started to make ice, op test ok; Job Cmpltd,
We serviced a
JMW8530AAB JENNAIRE
Model WALL OVEN
Near Westlake, OH 44145
Paul H.
Job Details: 06/09/2017
Replaced clock, powered up and tested, set clock, preheated to 350F
We serviced a
MED6000XW2 MAYTAG
Model DRYER
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 06/09/2017
Replaced drum, blower, and motor, found two rollers sticking, replaced from t/s; used 1 WPW10314173 (SUPPORT ROLLER), and 1 WPW10314173 (SUPPORT ROLLER) from stock
We serviced a
EV188NYWQ02 WHIRLPOOL
Model FREEZER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 06/09/2017
Replaced defrost timer, cleared defrost drain, op test ok.; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWX550XW0
Near Geneva Township, OH 44041
Arthur V
Job Details: 06/09/2017
Found f7e5 error. Replaced actuator re calibrated. Op test good ---; used 1 WPW10006355 (ACTUATOR) from stock, , Job Cmpltd,
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near LaGrange Township, OH 44050
Paul H.
Job Details: 06/09/2017
Unit displaying error codes 8-2, 6-4, 10-1, 5-2, checked power to fill valve while running diagnostic test, no power, skip through test, ran drain, checked power to pump, 5v at first, cancelled and restarted, 120v, unit needs control board, ordering part; ordrng 1 W10906426 (CNTRL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Gates Mills, OH 44040
Robert A.
Job Details: 06/09/2017
Ff 33, frz -2, both set on 7, comp and fans running, door seals good, i/m arm out of place, corrected, ran diagnostics, all passed, working as designed at this time, op test ok; Job Cmpltd,
We serviced a
WFG515S0EB0 WHIRLPOOL
Model RANGE
Near North Ridgeville, OH 44039
Paul H.
Job Details: 06/09/2017
Observed burn damage to unit, fire occurred at bake burner, no visible imperfections in burner, notice damage to harness and igniter, gas line appears fine, unsure if regulator or burner caused leaking/gas build up. Ordering both plus igniter and harness; ordrng 1 WP9758078 (burnr-oven) and 1 WP9758079 (igntr-oven) and 1 WPW10602001 (valve-gas) and 1 WPW10701462 (harns-wire)
We serviced a
GE RANGE GAS
Model CGS990SET7SS
Near Chardon, OH 44024
Robert A.
Job Details: 06/09/2017
Found igniter open, replaced, op test okPart. Wb13k10043; Job Cmpltd,
We serviced a
KSRJ25FXMS03 KITCHENAID
Model REFRIGERATOR
Near Strongsville, OH 44136
Paul H.
Job Details: 06/09/2017
IM cycled, did not fill, valve not actuating, ordering valve assembly, checked socket for light issue, no voltage, checked at gemini board, no voltage, bulbs were blown when board failed, ordering board, due to board failure destroying bulbs I'm ordering two bulbs; ordrng 2 WPA3073101 (bulb-light)s and 1 WPW10179146 (valve-inlt) and 1 WPW10318714 (cntrl-elec),
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Mentor, OH 44060
Corina B
Job Details: 06/09/2017
CC that the lights are dim. Found the led lights are on but very dim. Will need a new contol. Called GS to order the part. ; ordrng 1 WPW10515057 (light) and 1 WPW10515058 (light), schdld next appmnt for 6/13 TUE !,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 06/09/2017
CC that its making a squeaking noise and smell melted plastic. Removed the cam found there is melted plastic. Called GS told him the cam is melted again. He said the gearcase would be causing the cam to melt. Will need a new gearcase, screw and cam. ; ordrng 1 W10721967 (cam) and 1 W10752187 (screw) and 1 W10771760 (gearcase), schdld next appmnt for 6/13 TUE !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near Waite Hill, OH 44094
Corina B
Job Details: 06/09/2017
Removed cover to i/m dispenser. Found the ice dispenser are is not hitting the switch. Will need a new dispenser arm. Did not use the control board, brought back for return and have the core from the first one. Called GS to order part.; ordrng 1 WPW10152853 (arm-dispsr), schdld next appmnt for 6/13 TUE 8-11,