Service History 128

We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ4
Near Chesterland, OH 44026
Jason N
Job Details: 05/10/2021
"Cc unit sparking Customer showed popCustomer stated unit sparked when running a heat cycle, could small burning smell. Inspected unit, found carbon marking on inner case near magnetron. Ran quick 2 second heat cycle, verified arcing occurring from magnetron to case. Ordering magnetron and transformer, transformer has high side wire harness to replace wiring. Called wp techline safety to document. ; ordrng 1 W10754299 (Magnetron) and 1 W10836753 (Transformer)"
We serviced a
WHIRLPOOL UPRIGHT / CHEST
Model WZC3115DW01
Near Ashtabula, OH 44004
Joe O
Job Details: 05/10/2021
"Cc: not coolingCustomer had unit unplugged. Plugged unit in, overload continuously tripping. Compressor not starting. Hooked up compressor tester. Compressor seized, will not start. Tapped system. Resting pressure at 0 psi. Charged with nitrogen, sprayed down exposed lines with soap solution, no external leaks. Can hear unit hissing in cabinet. Called whirlpool tech line spoke with Robert, unit up for product review. Sr: 7730700051; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ashtabula, OH 44004
Joe O
Job Details: 05/10/2021
Cc: gasket not staying onFound gasket not seated properly. Reseated gasket. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ashtabula, OH 44004
Joe O
Job Details: 05/10/2021
Installed inverter box. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Chesterland, OH 44026
Jason N
Job Details: 05/10/2021
"Cc unit oven light stays on Customer states unit oven light will stay on most of the time, or will intermittently turn on and off on its own. Verified light staying on, will not respond to button press on panel. Pulled back panel to check connections. Found loose terminal on yellow jumper on connector 3-3 to 3-4. Pushed terminal into place. Oven light operation now testing good."
We serviced a
MAYTAG REFRIGERATOR
Model M8RXEGMAW02
Near Madison, OH 44057
Joe O
Job Details: 05/10/2021
Cc: buzzing noiseFound customer had ice maker hooked up and no water running to unit. Cycled ice maker. Customer stated that could be the issue. Op test ok
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X16DW00
Near Chesterland, OH 44026
Jason N
Job Details: 05/10/2021
"Cc unit not coolingVerified unit reading 60 degrees. Compressor is running. No frost on evaporator. Ran amp draw test on compressor, reading .5a. Unit has refrigerant leak. Compressor covered under 10yr. Quoted customer, customer not repairing. Estimate only.; ordrng 1 W10858281 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
GE DISHWASHER
Model GSD2300N10BB
Near Painesville, OH 44077
Joe O
Job Details: 05/10/2021
"Cc: not fillingFound water turned off to unit. Turned water on, ran test cycle. Op test ok."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Avon, OH 44011
Gabriel P
Job Details: 05/10/2021
Cc that gasket is coming off. Verified and found gasket ripped on top corner. Went to install new gasket but was not the right gasket.Will need to order correct gasket. Ordering part.; ordrng 1 W10830055 (Gasket)
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS4
Near Madison, OH 44057
Dan H
Job Details: 05/10/2021
"New control is missing a connection that old control has(see pics), reordering controle; ordrng 1 W10849846 (Cntrl)"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KEMS309BSS00
Near Gates Mills, OH 44040
Jason N
Job Details: 05/10/2021
"Installed UI console. Ran operational tests, all functions working normally. Ran bake test with convection option. Found vibration from convection fan at higher temperature. Found convection fan blade is rounded on shaft. Found service pointer for vibration due to deformed convection blade."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Grafton, OH 44044
David R
Job Details: 05/10/2021
"Replaced part. Tested, good. Leave door closed for half an hour to conform codes. Good. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH00
Near Painesville, OH 44077
Dan H
Job Details: 05/10/2021
"Customer complaint of loud noise, confirmed, freezer section evaporator fan motor bearings are worn, unit needs new evaporator fan motor ; ordrng 1 WPW10514110 (Fan motor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/10/2021
Cc unit not cooling and hasnt since it arrived back in 2020 and had a company out that was supposed to repair but never got the parts Found unit to be a no cool room temp in both sections Compressor is running no frost on either evap Advised it will be a sealed system issue Compressor evap system and filter drier ; ordrng 1 5304519181 (Evap) and 1 5304520946 (Compressor) and 1 5304519163 (Evap) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL RANGE
Model WFE520S0FS1
Near Mentor, OH 44060
Joe O
Job Details: 05/10/2021
Cc: dropping temp when door openAdvised customer opening the door will cause the temps to drop. Advised customer on fluctuations in temps when heating. Ran test bake. Unit averaging 353 degrees. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH78019HW2
Near Moreland Hills, OH 44022
Jason N
Job Details: 05/10/2021
"Cc unit door is cracked, needs replaced Confirmed door trim is cracked. Replaced door using customer supplied pre Id part."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Solon, OH 44139
Jason N
Job Details: 05/10/2021
"Cc unit not cooling in ff section, but freezing on bottom shelf.Found temps in top of ff section reading mid 50s temperature, pantry drawer is 32 degrees. Ran thermistor tests 1-4. All checked within normal ranges. Ran Rc fan test 57, fan turned on. In normal running mode, Rc evap fan is not turning on, unit is cooling. Called wp techline, Bruce, Replace evaporator cover, known issue with thermistor misread back to controller. ; ordrng 1 W11395558 (Ff evaporator cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Westlake, OH 44145
Corina B
Job Details: 05/10/2021
"CC that the unit is making a noise. Held the start button in, turned off. Ran an auto test and a calibration. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Checked the basket, leveled the basket. Ran a calibration. Optest ok."
We serviced a
WHIRLPOOL WASHER
Model NTW4650YQ0
Near North Olmsted, OH 44070
Marie V
Job Details: 05/10/2021
"Cc that the unit still not spinning all the clothes out, unit wash, rinse and then when it goes to final spin it does not spin the clothes out. Ran diag f0e2over suds conditions , F7E1 basket speed fault. Ran auto test , check water valves and lid lock and spin test. Ask cust for some towels , ran a rinse and spin. Lid lock started flashing while it was spinning out. Replaced lid lock and shifter. Calibrated unit . Op test ok; used 1 WPW10006355 (Shifter), and 1 W10404050 (Lid lock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fairview Park, OH 44126
Corina B
Job Details: 05/10/2021
"Replaced the oryan board. pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Grafton, OH 44044
Marie V
Job Details: 05/10/2021
"Recover r134a. Replaced parts, put unit into a vacuum 20, waited 15 min no changes on gages, filled unit back in with 134a 6.0OZ. Frost pattern on fresh food section evaporator. Op test ok advice cust to allow unit 24 hours to reach normal temps."
We serviced a
ROPER DRYER
Model RED4516FW0
Near Streetsboro, OH 44241
Brian M
Job Details: 05/10/2021
Installed motor and timer OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wellington, OH 44090
David R
Job Details: 05/10/2021
"Found UI and lock also damaged as well. Put new parts on, tested, good. Ordering parts needed. ; ordrng 1 W11416457 (UI) and 1 W11412299 (Latch) and 2 WPW10348409 (Screw)s"
We serviced a
GE WASHER
Model GUD27GSSJ0WW
Near Grafton, OH 44044
David R
Job Details: 05/10/2021
"Cc not spinning. Support arm is raisin up and down shifting between agitate and spin. Agitate working correctly. Tested and ordering speed sensor kit; ordrng 1 WL49X20360 (Speed sensor kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cleveland, OH 44106
Dan H
Job Details: 05/10/2021
"Installed new control and thermistor, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland, OH 44102
Dan H
Job Details: 05/10/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at 23 degrees, found evaporator frozen solid, part is out of stock so not scheduling return appointment ; ordrng 1 W11342162 (Thermistor harness) and 1 W11449482 (Cntrl)"
We serviced a
MAYTAG RANGE
Model MER8650ES0
Near Grafton, OH 44044
David R
Job Details: 05/10/2021
Replaced part. Tested. 350* bake. Good. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Cleveland, OH 44113
Dan H
Job Details: 05/10/2021
"Customer complaint that unit is leaking, found unit leaning forward with rear."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Kent, OH 44240
Brian M
Job Details: 05/10/2021
Cc of leak Ran unit for several minutes could not find a leak Advised on watching and on soap usage Unit working properly at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44111
Marie V
Job Details: 05/10/2021
"Cc that the unit is not dispensing water , not making ice and is freezing food in fresh food section. Called whirlpool tech line spoke with butch. He told me to clear the return holes on the wall and to add a snowflake to the freezer that will help. Defrosted reservoir. Tested water and the door and cycle ice maker op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Kent, OH 44240
Brian M
Job Details: 05/10/2021
Cc unit not draining Found drain pump getting power but not runningReplaced pump OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 05/10/2021
Replaced the shifter. Ran a calibration. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near North Olmsted, OH 44070
Marie V
Job Details: 05/10/2021
"Cc when the unit is spinning is super loud like grinding noise. Ran diag found error code F0E5 off balance load detected. Deleted error code , spin the basket by hand no noise at all check unit underneath no oil , everything in place. Ran auto test no unusual noise, ran manual put unit on high speed spin,pass. Replacing main control by service pointer. ; ordrng 1 W11498797 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Solon, OH 44139
Jason N
Job Details: 05/10/2021
"Cc unit not making iceRan ice maker diagnostics test, test stuck on 01, will not advance. Checked power in to ice maker from UI control, good power in. Can hear motor trying to move. Ice maker is seized. Unit will need ice maker module. ; ordrng 1 W10908391 (Icemaker)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DS00
Near Painesville, OH 44077
Joe O
Job Details: 05/10/2021
Installed ui. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model A108
Near North Olmsted, OH 44070
Marie V
Job Details: 05/10/2021
"Cc that the unit is overflowing. Check pressure switch line is was good, check from tub to pressure switch, switch was clicking, tested unit, op testok if it happens again cut will need new washer, pressure switch is not longer available; ordrng 1 205337 (Pressure switch)"
We serviced a
WHIRLPOOL WASHER
Model A112
Near Mayfield Heights, OH 44124
Jason N
Job Details: 05/10/2021
"Cc unit may need new beltCustomer stated recent load caused unit to stop working properly, and a burning smell. Inspected unit, found main drive belt missing a lot of rubber, on the verge of breaking. Unit needs new belt. Ordering belt kit. ; ordrng 1 12112425 (Drive belt)"
We serviced a
KENMORE DRYER
Model 110.87089601
Near Maple Heights, OH 44137
Jason N
Job Details: 05/10/2021
"Installed power cube. Unit powered on, ran dryer test cycle. All functions test good. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Ridgeville, OH 44039
Marie V
Job Details: 05/10/2021
"Replaced motor damper , ran step 3 to test. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Avon, OH 44011
Marie V
Job Details: 05/10/2021
"Cc that when you pulle handle still comes off. Steamed out drawer still didnt worked, found handle without glue, it came off. It will need new handle.Waiting on authorization from Whirlpool ; ordrng 1 W11175811 (Handle)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mayfield Heights, OH 44124
Jason N
Job Details: 05/10/2021
Cc unit needs front panel replaced due to damage Front panel sent out is damaged. Could not install. Reordering panel. Advised customer not showing in stock. Office will be in contact with her for next service date. ; ordrng 1 W11416371 (Panel)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 05/10/2021
Replaced parts and tested unit. Opt test ok.
We serviced a
WHIRLPOOL RANGE HOOD
Model WVU7130JS0
Near Strongsville, OH 44136
David R
Job Details: 05/10/2021
"Brand new build. Took pics of closing documents. Owned by Drees Homes. Customer had questions about venting. Tested unit, changing between all 3 speeds (normal, med, high). Held a paper towel up to fan, sucking up with all 3 fan options. As far as the unit goes, it is working properly. Might be a venting issue. Unit is good. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Parma Heights, OH 44130
David R
Job Details: 05/10/2021
"Cc unit not working, drum not moving. Found belt good. Checked further and tested from tech sheet. Broken belt switch. Ordering; ordrng 1 W10847984 (Belt switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Cleveland, OH 44105
Corina B
Job Details: 05/10/2021
"CC that the unit does not turn on. Lid will not open to get model and serial. Ran diag F9e1 Drain Pump System Problem - Long Drain f0e4 Spin Limited by Water Temperature f5e1 Lid Switch Fault - Lid Is Open f2e1 HMI Stuck Button. Drain pump stuck on, will not clear. Checked the outlet open ground. Advised cust will need an electrician. Will need a new control. Office will need to re schedule ; ordrng 1 W11498802 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44109
David R
Job Details: 05/10/2021
"Cc questions about spinning. Leveled, not moving. No error codes. Tested suspension. Good. Put a load of clothes in to test out. Let water come in and get clothes wet. Drained. Put on Drain and Spin Cycle. Tested good. Called customer down to check. Explain normal. Good. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC1
Near Westlake, OH 44145
David R
Job Details: 05/10/2021
"Cc loud noises. Confirmed squeaking coming from idler pulley. Ordering. ***customer wont be home til 4pm; ordrng 1 4392067 (Repair kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairview Park, OH 44126
David R
Job Details: 05/10/2021
"Damaged package, damaged part. Took pics. Have to order a new one out.; ordrng 1 W11460946 (Wash pump)"
We serviced a
JENN-AIR WALL OVEN
Model JJW2730DS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 05/10/2021
Control and ui were replaced. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Cleveland, OH 44120
Dan H
Job Details: 05/10/2021
"Customer complaint that unit locked up on them, found control lock on, turned off, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Aurora, OH 44202
Brian M
Job Details: 05/10/2021
Cc unit wont start Ran diagnostics found no errors Ran auto test and calibration OP Test Ok Ran UI test Could not duplicate a issue at this time
We serviced a
KITCHENAID RANGE HOOD
Model KIRD801VSS1
Near Bratenahl, OH 44108
Corina B
Job Details: 05/10/2021
CC that they had a power surge and it quit working the fan lift up. Checked the power to the fan 0 volts. Will need a new control. Part is nla. Av; ordrng 1 W10235652 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 05/10/2021
"Cc that ice maker was not working. Verified vac on ice maker and was receiving 11.20 vdc. Explained to customer that they will need the triton board and the ice maker but decided to try the ice maker first and go from there if issue persist. Ordering ice maker.; ordrng 1 W11115534 (Ice maker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Westlake, OH 44145
Gabriel P
Job Details: 05/10/2021
"Door,gasket, and door stop were installed. Also the customer was concerned about the damper noise which was replaced two times already so we called whirlpool tech line and spoke with TJ and explained to him the issue and we did a FaceTime video call to show him the customers concern about the damper noise. TJ said that it was a normal operation unit working as designed. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Westlake, OH 44145
Gabriel P
Job Details: 05/10/2021
Doors and handles were replaced. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model A612
Near Lakewood, OH 44107
Gabriel P
Job Details: 05/10/2021
Water Inlet valve has been replaced. Opt test ok.
We serviced a
GE REFRIGERATOR
Model TPX21PRXDWW
Near Bratenahl, OH 44108
Corina B
Job Details: 05/10/2021
CC that there is water leaking. Found the drain hose frozen. Steamed out the drain hole. Pulled unit out. Found the water line had a crack. Spliced out the Cracked water line used a John guest fitting to repair the line. Optest ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Olmsted Township, OH 44138
David R
Job Details: 05/10/2021
Replaced parts. Tested. Good. Adjusted step 7 to 8 hr defrost. Give 24 hours to return to normal temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near University Heights, OH 44118
Dan H
Job Details: 05/10/2021
"Customer complaint that unit is leaking, confirmed, found evaporator drain pan cracked, unit needs new drain pan; ordrng 1 WPW10614158 (Drain pan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Solon, OH 44139
Brian M
Job Details: 05/10/2021
"Cc unit frosting up on rear evap In fridge Found back wall frozen over From service pointer it advises to replace fan kit ; ordrng 1 W11033168 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Solon, OH 44139
Brian M
Job Details: 05/10/2021
Cc soap door not opening Found 3 errors f10e1 f10e2 and f10e3All are reliant on fuse on control Needs control board ; ordrng 1 W11410066 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Gabriel P
Job Details: 05/10/2021
"Cc that refrigerator had water leak when filling from the ice box,ran test but it didnt leak is intermittent ordering valve and also deli ui not working did not find any wire broken so Im still going to order deli drawer but Im going to replace valve and ui deli first if ui still not working then customer will need drawer as well ; ordrng 1 W10815669 (Drawer) and 1 WPW10769076 (Ui) and 1 WPW10341329 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Willoughby, OH 44095
Dan H
Job Details: 05/10/2021
"Installed new air damper, op test no good , evaporator fan is not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor, part is out of stock so not scheduling return appointment ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cleveland Heights, OH 44118
Dan H
Job Details: 05/10/2021
"Customer complaint that some foods are freezing in fresh food section when placed in air flow path, found a piece of plastic lodged in air damper seal, installed new air damper, op test good"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Eastlake, OH 44095
Dan H
Job Details: 05/10/2021
"Installed new control, op test good"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Mayfield, OH 44143
Corina B
Job Details: 05/10/2021
"CC that delay start was selected and now it will not turn on. Checked outlet, good. Unplugged unit let sit. Ran diag no codes. Ran a co test. Optest ok."
We serviced a
GE REFRIGERATOR
Model CFE29TSDCSS
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/10/2021
Cc leaking still Found hair in drain tube Cleared out OP Test Ok
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Willowick, OH 44095
Corina B
Job Details: 05/10/2021
"CC that the unit is leaking. Checked the gaskets, good. Started a normal cycle let run for 30 minutes, no leaks. Optest ok."
We serviced a
MONOGRAM REFRIGERATOR
Model ZIR36NMBRH
Near Burton, OH 44021
Brian M
Job Details: 05/10/2021
"Cc frost build up Found defrost bimetal short Needs defrost bimetal ; ordrng 1 WR50X10032 (thermodisc), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Avon, OH 44011
Gabriel P
Job Details: 05/10/2021
"Cc that unit is loud and leaking when in use. Verified and found that the bearings are bad and leaking oil will need to replace stator rotor and bearings and shaft. ; ordrng 1 WPW10419333 (Stator motor) and 1 280146 (Rotor), used 1 Shaft and bearings from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andover, OH 44003
Joe O
Job Details: 05/10/2021
Customer stated they do not know what we are there for. Customer stated the unit is not pushed far enough back into the space and they know its an install issue. Customer stated they are going to contact the contractor. Did not look at unit. Customer needs contractor.
We serviced a
MAYTAG RANGE
Model MGR4452BDW
Near Roaming Shores, OH 44084
Brian M
Job Details: 05/07/2021
Installed igniter Ran test bake OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB0
Near Cleveland, OH 44102
Corina B
Job Details: 05/07/2021
Replaced the drain hose. Optest ng. Water is pouring out of the front door. The seal to the inner door is not sealing properly. Will need a new door. Office to reschedule ; ordrng 1 W11467648 (Inner door) and 1 WPW10491331 (Spray arm)
We serviced a
FRIGIDAIRE DRYER
Model FGX831CS1
Near Mentor, OH 44060
Dan H
Job Details: 05/07/2021
"Customer complaint that washer is leaking since dryer was repaired and dryer makes noise, started dryer, bearing sound worn out again , found washer leaking from drain hose, unit needs new drain hose and bearing, TWO TECHS REQUIRED due to unit being in a closet , called landlord no answer, customer has not been quoted ; ordrng 1 134592700 (Hose) and 1 131494800 (Hose) and 1 5303281153 (Bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44110
Jason N
Job Details: 05/07/2021
"Cc unit not draining or filling properly.Found drain hose disconnected on back on unit. Reconnected drain hose. Ran diagnostics, found codes f8e1 for no/long fill. Ran auto test and calibration, all functions passed. Found drain hose has a hole in it when unit drained out. Unit needs drain hose. ; ordrng 1 W11244231 (Drain hose)"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Fairport Harbor, OH 44077
Dan H
Job Details: 05/07/2021
"Customer complaint that unit stopped working, found door switch broken, installed new switch, op test good ; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"
We serviced a
GE WASHER
Model GFWR4805F1MC
Near Huntsburg, OH 44046
Brian M
Job Details: 05/07/2021
Installed control and wire harness Ran test OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Jefferson, OH 44047
Joe O
Job Details: 05/07/2021
Installed sump assembly. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Oberlin, OH 44074
David R
Job Details: 05/07/2021
"Stacked washer dryer. Cc unit is not going through cycle, when pressing start, unit will lock and stay that way, will not call for water. Verified correct voltage and outlet is good. Tested, picked a cycle, press start, unit lock, did not move any further. Went into diagnostics, no error codes, started diagnostics, locked unit, did not go on further from there. Unplugged unit for 5 mins, started another diagnostics, unit is going through each step, all components working. Started a normal cycle to test out, started normal, locked, called for water, working normally. Giving estimate to customer for main control if happens again. As of the unit test good, customer only owes SVC.*** estimate only, customer only to pay SVC ; ordrng 1 W11032117 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Avon, OH 44011
Marie V
Job Details: 05/07/2021
"Replaced all parts. When put unit back together when it spin started squeaking bad. Unit need belt, told cust, replaced from T/S. Calibrated unit. Ran auto test. Op test ok; used 1 WPW10006384 (BELT), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Sheffield, OH 44054
Gabriel P
Job Details: 05/07/2021
Ice maker was replaced. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lakewood, OH 44107
Corina B
Job Details: 05/07/2021
"CC that the unit is not turning on. Confirmed. Checked the outlet, good. unplugged the shifter control came back on. Will need a shifter. ; ordrng 1 W10913953 (Shifter)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44102
Corina B
Job Details: 05/07/2021
"CC that the unit is dented and does not work. Found the drain hose in the wall. Advised cust need to be 39 above the washer. The rear panel is dent. The water valve on the hot side is stripped. Will need a new drain Hose, water valve and panel. ; ordrng 1 W11210463 (Water valve) and 1 W11486091 (Rear panel) and 1 W11244231 (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44108
Jason N
Job Details: 05/07/2021
"Cc unit shaking in spin cycle.Customer stated unit was shaking a lot on a load she recently did, wants to know if it was the load or if something is wrong with her washer. Ran diagnostics, no codes stored. Checked suspension, springs checked good. Unit is level. Ran auto test and calibration. All functions passed. Unit is operating as designed. Advised customer about load sizing and if offbalance situation occurs to pause unit and rearrange load."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/07/2021
Cc of noise Found bearings in gearcase to be worn and seems to be dragging Needs gearcase clutch and slider kit ; ordrng 1 W11393685 (Gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mentor, OH 44060
Dan H
Job Details: 05/07/2021
"Customer complaint that unit said it was spinning but it wasnt, ran diagnostics no error codes found, ran manual test cycle for high speed spin, unit spins, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Jefferson, OH 44047
Joe O
Job Details: 05/07/2021
"Installed control and actuator, found gear case leaking oil. Needs gear case.GeAr case out of stock office to reschedule; ordrng 1 W11454738 (Gear case)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/07/2021
Installed sump and control Ran auto test OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/07/2021
"Cc unit shaking violently in spinCustomer stated when unit started the spin cycle unit was banging around violently. Customer had a rug and assorted clothing in tub. Advised customer the rug will cause unit to go offbalance. Removed load, ran auto test and calibration. All functions passed. Unit is level. Checked tub suspension, checked good. Ran spin and drain with 4 large towels. Minimal vibration. Op test good. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Avon Lake, OH 44012
Gabriel P
Job Details: 05/07/2021
"Found drain pan clog with ice and drain clog with minerals clean and steam ice and replace tube,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Jefferson, OH 44047
Joe O
Job Details: 05/07/2021
"Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.27oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 Tjaf1200 (Process), and 1 W10896689 (Coupler) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/07/2021
"Cc unit lower oven temperatures not correct.Customer sent pop information to office. Ran bake test on lower oven to 350 degrees. Oven taking a long time to ignite. Found ignitor glowing faintly, only drawing 2.6a. Unit has weak ignitor, will need replaced. Have not received truck stock ignitors yet, ordering bake ignitor. ; ordrng 1 12400035 (Ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near North Ridgeville, OH 44039
Marie V
Job Details: 05/07/2021
Cc that the door switch broke off and handle is loose. Replaced switch and adjusted handles. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near North Ridgeville, OH 44039
Marie V
Job Details: 05/07/2021
"Cc that the unit does not do anything, nor turning on. Control is reviving 122V, check for 5VDC coming in to UI. They were present, unit need UI. Check UI and it has corrosion on it. When plugged UI back in unit started working. Cust will buy new DW. ; ordrng 1 WPW10481130 (UI), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFL25ETSS00
Near Solon, OH 44139
Brian M
Job Details: 05/07/2021
"Cc deli drawer side broke Needs new deli drawer rails ; ordrng 1 W10874836 (endcap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DP01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 05/07/2021
Ui was replaced.opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA32SMHZ02
Near Berea, OH 44017
Marie V
Job Details: 05/07/2021
Replaced control and programmed to 02. Unit started running. Op test ok
We serviced a
MAYTAG RANGE
Model MER5765RAS
Near Olmsted Township, OH 44138
Marie V
Job Details: 05/07/2021
"Cc that the oven does not reach tem. It took over an hour to get to 200*. Check heating element and broil they both have continuity , oven sensor has 1082 ohms. Check power coming in from L1 to N 122V from L2 to N 120V and from L1 to L2 244V. Started heating up the oven control is not sending any power to heating element, unit will need Main Control. Control is not longer available. Insurance will contact cust once confirmed control isnt available ; ordrng 1 74011183 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model M1BXXGMYW00
Near Berea, OH 44017
Marie V
Job Details: 05/07/2021
Replaced control. Op test ok
We serviced a
GE REFRIGERATOR
Model TPX24BRBBBB
Near Shaker Heights, OH 44122
Jason N
Job Details: 05/07/2021
"Cc unit freezer not cold enoughCustomer stated product in freezer starting to thaw/turn soft, have temperature setting to max. Checked temps in freezer section, found average of 23 degrees. Pulled evaporator cover, found only half of the evaporator is frosting. Unit has a refrigerant leak. Evaporator is NLA for this unit."