We serviced a
WTW6600SB1 WHIRLPOOL
Model WASHER
Near Orange, OH 44128
Corey L.
Job Details: 02/28/2018
Customer says noise got worse, ran manual test agitate and spin, had customer fill basket and start normal load, unit filled, unit advanced to wash cycle, agitated, advanced cycle to drain and spin, drain pump sounded like it was struggling to pump, removed basket found decent size clump of lint and string at outlet hose, cleared, replaced tub ring, op test good; Job Cmpltd
We serviced a
KSC24C8EYP02 KITCHENAID
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 02/28/2018
Unit has old style RC evaporator, does not fall under S code for French doors, is under warranty per entitlement, only owes service call, system is “flat” due to leak in RC Evap, will require compressor, Evap, and drier; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier-uv) and 1 WPW10643261 (evaporator), schdld next appmnt for 3/5 MON
We serviced a
KMHS120ESS5 KITCHENAID
Model OVEN
Near North Olmsted, OH 44070
Paul H.
Job Details: 02/28/2018
Replace harness,open door and closed,boil cup water,opt test good ; Job Cmpltd
We serviced a
790.74232310 KENMORE
Model RANGE
Near Olmsted Falls, OH 44138
Mac
Job Details: 02/28/2018
Tested oven and burners. Could not smell any odors. Oven flame is burning properly. Found an orange/red colored residue on flame spreader. Cleaned spreader. Tested again. Customer said that it does not seem like there is as much of an odor. Job Cmpltd
We serviced a
WTW5840BC0 WHIRLPOOL
Model WASHER
Near MIDDLEBRG HTS, OH 44130
Mac
Job Details: 02/28/2018
Replaced main control board. Ran calibration. Tested ok. ; Job Cmpltd,
We serviced a
WRF535SWHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 02/28/2018
Installed door. Op test ok. ; Job Cmpltd
We serviced a
WRF993FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 02/28/2018
Found water valve cracked in half. Needs Replaced. Also drip tray broken. Needs replaced also. ; ordrng 1 W10865826 (VALVE ASSY) and 1 W11209885 (DRIP TRAY), schdld next appmnt for 3/5 MON
We serviced a
WDT920SADM2 WHIRLPOOL
Model DISHWASHER
Near Parma, OH 44129
Chad P.
Job Details: 02/28/2018
Found door misaligned. Corrected and ran normal wash. Op test ok. ; Job Cmpltd
We serviced a
WRT314TFDB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44109
Chad P.
Job Details: 02/28/2018
Found unit in garage. Advised on operations when unit is in a none heated garage. Op test ok. ; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Maple Heights, OH 44137
Tim G.
Job Details: 02/28/2018
Installed new led board and paddle, op test good. ; Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model CFCP1NIZASS
Near Solon, OH 44139
Tim G.
Job Details: 02/28/2018
Complaint that the unit makes a loud sound when running like an airplane when running. Checked and found the sound coming from the fz EVAP fan motor. Checked and found mounting screws loose causing vibration in return causing the sound. Tightened the screws, op test good sound now gone. ; Job Cmpltd,
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS56IBA
Near Bay Village, OH 44140
Brian B
Job Details: 02/28/2018
Found holes melted in top of liner above light bulbs. Will not affect operation. Advised customer that warr co will be notified and will decide next step. Also, found ice formation and leaking behind ice box assembly. Will need seal kit to repair that. Called frig TL to get part # of seal kit. On hold for 20 minutes. Office to research part # for seal kit .Office to r/s if covered.; saved tckt [SdLink\305249a.pn
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Avon Lake, OH 44012
Brian B
Job Details: 02/28/2018
Found led lights strobing. Will need ac dc module and one secondary module. Office to order parts. Cust req 10-1 time frame.; ordrng 1 WPW10515057 (LED MODULE) and 1 WPW10515058 (AC/DC MODULE), schdld next appmnt for 3/2 FRI 10-1,
We serviced a
GE ICE MAKER
Model PFSS6PKXESS
Near Avon Lake, OH 44012
Brian B
Job Details: 02/28/2018
I/m not working. Ran diag, no error codes for sensors or Icemaker. Reset power to unit. Ran I/m test cycle. Cycled and filled. Icemaker appears to be working. Advised customer to monitor and call back if not working.; , Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Avon Lake, OH 44012
Brian B
Job Details: 02/28/2018
Cc washer leaving soap streaks on clothes. Calibrated, ran diagnostics, ran auto test cycle, hard water test (120 ppm). All functions normal. Advised customer to try deep water cycle and to try a different detergent. Op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MAV8551AWW
Near Avon Lake, OH 44012
Brian B
Job Details: 02/28/2018
Replaced water valve. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Avon, OH 44011
Brian B
Job Details: 02/28/2018
CC of not drying. Found lint from screen had fallen down into blower housing. Customer had already cleaned out housing. Removed and checked blower housing. Housing now clean. Checked airflow and vent. Checks good. Airflow now good. Ran test cycle. Op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Avon, OH 44011
Brian B
Job Details: 02/28/2018
Replaced damper control. Tested unit. Op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Mentor, OH 44060
Jeff M
Job Details: 02/28/2018
The unit is making a grinding sound. It the damper control. The motor is going bad and needs replaced ; ordrng 1 WPW10594330 (DAMPER ), schdld next appmnt for 3/1 THU 8-12,
We serviced a
ge REFRIGERATOR
Model GFSS6KKXASS
Near Concord Township, OH 44077
Jeff M
Job Details: 02/28/2018
Removed the cover I cleared the drain I ohmed the temp sensor in the evap cover and it was out of range. The cover assy was needed. Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Mentor, OH 44060
Jeff M
Job Details: 02/28/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Willoughby, OH 44094
Jeff M
Job Details: 02/28/2018
The left side adjuster is broken I took pics. The left side needs rebuilt.; ordrng 1 WPW10195839 (STRAP) and 1 WPW10195840 (CLIP) and 1 WPW10250160 (CLIP) and 1 WPW10546503 (AJUSTER) and 1 WPW10588164 (HOUSING), saved tckt [SdLink\305293a.png],
We serviced a
KSSC48QVS02 KITCHENAID
Model REFRIGERATOR
Near Willoughby Hills, OH 44094
Corina H
Job Details: 02/27/2018
CC that the im is not making ice. The light on the side wall flashes twice the pause. When the door flap is open or closed. Will need a new board. The ice bin handle is broken will need a new ice bin. Called SM to order parts. Could find complete ice bin SM to research. ; ordrng 1 W10757851 (cntrl-elec), schdld next appmnt for 3/5 MON
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADT
Near Highland Heights, OH 44143
Jeff M
Job Details: 02/27/2018
The unit was not draining I took the pump out. Didn’t find any thing I used the vacuum n sucked the drain hose op test3d good ; Job Cmpltd,
We serviced a
JENN-AIR WALL OVEN
Model JJW2830WP00
Near Munson Township, OH 44024
Jeff M
Job Details: 02/27/2018
Installed new part unit op tested good ; , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW0
Near Gates Mills, OH 44040
Jeff M
Job Details: 02/27/2018
The units wash plate is worn out and needs replaced ; ordrng 1 WPW10215115 (WASH PLATE), schdld next appmnt for 3/2 FRI 8-12,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chardon, OH 44024
Jeff M
Job Details: 02/27/2018
The units Control software is out of date it is a 5.0.0 should be a 7.0.0. Also needs a new evap cover for the updated seal that come with the new cover ; ordrng 1 W10865825 (CONTROL ) and 1 W10889841 (EVAP COVER), schdld next appmnt for 3/2 FRI 8-12 [**],
We serviced a
MAYTAG REFRIGERATOR
Model MFF2557HEW
Near Conneaut, OH 44030
Arthur V
Job Details: 02/27/2018
Unit not defrosting. Put into forced defrost. No good. Found heater good and defrost t stat open. Replaced with truck stock part. Op test good ; used 1 WP10442411 (THERMOSTAT) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Ashtabula, OH 44004
Arthur V
Job Details: 02/27/2018
4, Replaced all three light assemblies. Op test good. ; Job Cmpltd,
We serviced a
KENMORE WASHER
Model 110.25132411
Near Geneva, OH 44041
Arthur V
Job Details: 02/27/2018
Found unit not installed properly. Draining into plastic tub and no cold water hook up Getting 3 errors f2e1. F7e1. And f3e2. I tried replacing actuator but control would just shut down every time i tried to recalibrate. Unit needs actuator and main control. Est = 89.95 sc. 371.82 parts. 105.00 labor. Total est =605.03. Parts needed are 1 W11116589. And 1 w10913953. Cust does not want repaired ; Cllctd $96.02 cash, Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Auburn Township, OH 44023
Robert A.
Job Details: 02/27/2018
Found seal from disp out, replaced disp ran diagnostic cycle, op test ok Note run hot water in sink before starting unit.; Job Cmpltd,
We serviced a
WTW8500DC2 WHIRLPOOL
Model WASHER
Near LaGrange, OH 44050
Paul H.
Job Details: 02/27/2018
Ran diagnostics test,seems to have a damage slider ordering slider ; ordrng 1 W10734521 (slider), schdld next appmnt for 3/5 MON
We serviced a
WHIRLPOOL WALL OVEN
Model WGE745C0FS00
Near Freedom Township, OH 44266
Robert A.
Job Details: 02/27/2018
Installed control and sensors, set bake, temp within 5 deg, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Ravenna, OH 44266
Robert A.
Job Details: 02/27/2018
Installed control, leg and fill tube, op test ok; Job Cmpltd,
We serviced a
MHWE250XL00 MAYTAG
Model WASHER
Near Cleveland, OH 44106
Dan
Job Details: 02/27/2018
Customer complaint that plastic piece fell off, found tub baffle broken off of basket, unit needs new baffle; ordrng 1 WP8540382 (screw) and 1 WPW10112972 (baffle), schdld next appmnt for 3/5 MON
We serviced a
GE DISHWASHER
Model GDF520PGD0BB
Near Ravenna, OH 44266
Robert A.
Job Details: 02/27/2018
Installed inner door seal, and spray arms, ran unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AEQ
Near Walton Hills, OH 44146
Tim G.
Job Details: 02/27/2018
Tested unit and found when testing the unit was not making the sound. Customer was using the bypass cap. Customer had new filter and tech installed to find that the noise doesn’t exist. Tech determined that the filter was faulty. The part was not installed and left with the customer just Incase the sound should come back. Tech dispensed more than 3-4 gallons out of unit and op was good. ; Job Cmpltd,
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Broadview Heights, OH 44147
Tim G.
Job Details: 02/27/2018
Complaint that the unit is shaking a lot and causing the unit to not spin the clothing out. Checked and found the unit solid and level, found suspension good. Checked diagnostics and found a out of balance error. Cleared error and had customer get towels to test. Found and instructed customer on loading (like fabrics and evenly around the agitator). Filled and agitated load and ran a drain and spin to demonstrate proper spin. Found unit to spin without issue. Unit is plugged in to a non­grounded receptacle, recommended cust have a properly grounded receptacle installed by a qualified professional.; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model JES9900BAB
Near Broadview Heights, OH 44147
Tim G.
Job Details: 02/27/2018
Complaint that the units keypad is not responding for the oven. Checked the unit and found the control to beep but functions not. Found the membrane preening causing the issue. Unit needs panel ; ordrng 1 WPW10206067 (panl-cntrl), schdld next appmnt for 3/2 FRI
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Brecksville, OH 44141
Tim G.
Job Details: 02/27/2018
Complaint that the timer is not advancing no matter the cycle. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Checked unit and found when in timed setting or sensor dry the contacts T-F are not closing causing no power to TM motor. Unit needs timer. ; ordrng 1 WPW10642928 (timer), schdld next appmnt for 3/2 FRI !
We serviced a
WMH32519FS0 WHIRLPOOL
Model MICROWAVE
Near Grafton, OH 44044
Paul H.
Job Details: 02/27/2018
Replace harness,open and closed door,boil cup of water,all is good ; Job Cmpltd
We serviced a
KDFE104DWH4 KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Chad P.
Job Details: 02/27/2018
Cc complaint that unit l asked a couple of times then stopped. Ran unit on normal wash. No leaking. Adjusted door seal and ran again. No leaking observed. Advised to use as normal. Op test ok. ; Job Cmpltd
We serviced a
KUDS01FLSS6 KITCHNAID
Model DISHWASHER
Near Cleveland Heights, OH 44106
Dan
Job Details: 02/27/2018
Installed latch and strike, op test good ; Job Cmpltd
We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Corina H
Job Details: 02/27/2018
CC that the im is not working. Jumper the im from t to h, no movement. 120volts to t-h. Will need a new im. Called SM to order part. ; ordrng 1 WPW10715709 (icemaker), schdld next appmnt for 3/1 THU
We serviced a
WRS325FDAW02 WHIRLPOOL
Model REFRIGERATOR
Near Parma Heights, OH 44130
Corey L.
Job Details: 02/27/2018
Replaced inlet valve, op test good; Job Cmpltd
We serviced a
MGS5870ADQ WHIRLPOOL
Model RANGE
Near Brooklyn, OH 44144
Corina H
Job Details: 02/27/2018
CC that the light does not work inside the unit. Removed the lightbulb and the lightbulb was no good. Replaced the lightbulb from t/s. Optest ok. ; used 1 8009 (APPLIANCE BULB) from stock, Job Cmpltd
We serviced a
WTW8240YW0 WHIRLPOOL
Model WASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 02/27/2018
Ran diagnostics test,error code f70,overload, not filling properly, flood proof lines had tripped, reset hoses, tested, filling fine now, op test ok.; Job Cmpltd
We serviced a
ABB1921BRM00 AMANA
Model REFRIGERATOR
Near Berea, OH 44017
Chad P.
Job Details: 02/27/2018
Found control not sending power to damper intermittently. Replaced control and leveled out unit. Op test ok. ; used 1 WPW10503278 Job Cmpltd
We serviced a
KSF26C7XYY00 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44129
Corey L.
Job Details: 02/27/2018
, Customer complaint unit is not cooling, temp ff and frz 66, found ff evaporator had leaked out, needs new ff evaporator and dryer, customer said she spoke with kitchenaid and they said if it was the same problem not to order part, customer is on hold with them now, customer will call office to order part if need be *cfc tech 2cnt*WPW10643261 ff evaporator WPW10143759 dryer
We serviced a
NED4655EW WHIRLPOOL
Model DRYER
Near Bedford Heights, OH 44146
Dan
Job Details: 02/27/2018
Customer complaint of loud noise, confirmed, found a sock lodged in blower wheel, removed, op test good, customer has smaller than 4” vent connected to dryer, advised customer to replace with a 4” rigid metal or solid metal vent; Job Cmpltd
We serviced a
KDTM404EBL1 KITCHENAID
Model DISHWASHER
Near Cleveland, OH 44111
Corina H
Job Details: 02/27/2018
Replaced the spray arm. Ran a cycle, no leaks. Kick plate has mold on it due to the unit leaking. Optest ok. ; ordrng 1 W10871196 (KICK PLATE )
We serviced a
KDTM404EBL1 KITCHENAID
Model DISHWASHER
Near Cleveland, OH 44111
Corina H
Job Details: 02/27/2018
Replaced the rails. Ran calibration. Optest ng. The unit is still leaking from the LT hand side. Will need a new spray arms. Called SM to order part. ; ordrng 1 W10860176 (arm-spray)
We serviced a
MMV4205FZ3 MAYTAG
Model MICROWAVE
Near Parma, OH 44130
Corina H
Job Details: 02/27/2018
CC that the outside light does not work. The parts were for the inside light. Checked the light for the outside, it was a bulb. Called SM to order part. Cust can install. ; ordrng 1 8206232A (lamp 40 watt)
We serviced a
WFG510S0AS1 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44135
Corina H
Job Details: 02/27/2018
Replaced parts listed. Heated oven to 350*. Optest ok. ; Job Cmpltd
We serviced a
KRFC300ESS01 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44134
Corey L.
Job Details: 02/27/2018
Customer complaint handle on freezer is loose, found frz handle slightly loose, tightened set screw, op test good; Job Cmpltd,
We serviced a
WTW4800BQ1 WHIRLPOOL
Model WASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 02/27/2018
Ran auto test,no errors, checked suspension, good, everything checks fine, ran a calibration and advised customer to monitor.; Job Cmpltd
We serviced a
ED5LHAXWS07 WHIRLPOOL
Model FREEZER
Near Avon, OH 44011
Paul H.
Job Details: 02/27/2018
Replaced thermostat, running and cooling, advised customer to give 24 hours for temps to even out.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
We serviced a
KUDC03IVBS2 KITCHENAID
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 02/27/2018
Found console membrane shorted. Needs console replaced. ; ordrng 1 WPW10250007 (CONSOLE), schdld next appmnt for 3/2 FRI
We serviced a
WRS321SDHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 02/27/2018
Corrected front left leveling leg. Op test ok. ; Job Cmpltd
We serviced a
WRX986SIHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 02/27/2018
Installed led power supply. Op test ok. ; Job Cmpltd
We serviced a
WDF320PADW1 WHIRLPOOL
Model DISHWASHER
Near Bedford Heights, OH 44146
Dan
Job Details: 02/27/2018
Customer complaint that unit is leaking water, started normal wash cycle, found unit leaking from drain hose connection to garbage disposal, rubber hose there is dry rotted and has a hole in it(see pics), rubber piece is not part of unit, advised customer to contact a plumber to repair leak in plumbing ; Job Cmpltd
We serviced a
MGR6875ADS WHIRLPOOL
Model RANGE
Near Parma, OH 44134
Chad P.
Job Details: 02/27/2018
Found bake ignitor open. Replaced. Op test no good. Found relay on control not closing to send power to ignitor. Needs control replaced. ; ordrng 1 WP5701M802-60 (CONTROL WITH OVER), used 1 12400035 (IGNITOR) from stock, schdld next appmnt for 3/5 MON
We serviced a
KUDS01FLSS6 KITCHENAID
Model DISHWASHER
Near Beachwood, OH 44122
Dan
Job Details: 02/27/2018
Customer complaint that unit will not complete cycles, found several buttons on user interface not working, unable to run diagnostics, found control panel that user interface sits in physically broken and preventing door from closing properly, unit needs new control, and user interface and control panel; ordrng 1 W10775980 (panel-cntl) and 1 WP8270168 (cntrl-elec) and 1 WP8564543 (cntrl-elec), schdld next appmnt for 3/2 FRI
We serviced a
KDFE104DSS5 KITCHENAID
Model DISHWASHER
Near Rocky River, OH 44116
Corina H
Job Details: 02/27/2018
CC that the unit will not drain. Ran diag 4-3 pump and motor not running. Ran calibration 120v going to the pump and motor not running. Replaced the pump and motor from t/s. Checked drain pump, good. Optest ok. ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock, Job Cmpltd
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near Fairview Park, OH 44126
Corina H
Job Details: 02/27/2018
CC that the unit is not keeping temps. Heated oven to 350* waited 30 min. Advised cust to wait 10-15 minutes after the buzzer to have the unit stabilize at the temp. Showed cust the difference on the temps threw out, when the buzzer went off, to understand why to wait. Optest ok; Job Cmpltd
We serviced a
CWG3100AAB25 WHIRLPOOL
Model RANGE
Near Seven Hills, OH 44131
Corey L.
Job Details: 02/27/2018
Customer complaint unit is not reaching appropriate temperature during bake, started normal bake at 350 with single egg pan, temperature was at 365 after 25 min preheat, unit operating as designed, advised customer to preheat oven for 20-25min to achieve full selected temperature; Job Cmpltd
We serviced a
WTW7300DW1 WHIRLPOOL
Model WASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 02/27/2018
CC is residue on clothes, verified proper detergent use, fits pointer W11042572, part needed is actually W11111459 per pointer; ordrng 1 W11111459 (CONTROL KIT), schdld next appmnt for 3/5 MON
We serviced a
MVWB750WQ1 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 02/27/2018
Ran diagnostics test,customer said washer keeps stopping during cycle,and flashing,and also making noise as we ran auto test we can heir the noise,some water got in to the bearing an stator,ordering bearing and stator,also RPS sensor ; ordrng 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator), schdld next appmnt for 3/5 MON
We serviced a
KDTM404EWH3 KITCHENAID
Model DISHWASHER
Near Bedford, OH 44146
Chad P.
Job Details: 02/27/2018
Found drying fan not running. Ran diagnostics. Fan not running. Ohmed fan from control. Checks good. Removed connection on fan and tightened connections. Fan now running. Advised to use as normal. ; Job Cmpltd
We serviced a
WRS321SDHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44121
Dan
Job Details: 02/27/2018
Customer complaint that unit does not dispense ice, confirmed, found auger motor and solenoid box not mounted and missing ice bin(see pic), mounted auger motor box, op test good ; Job Cmpltd
We serviced a
KEBS209BSS00 KITCHENAID
Model RANGE
Near Beachwood, OH 44122
Dan
Job Details: 02/27/2018
Customer complaint that top oven is not heating properly and of f2e1 error code, ran diagnostics found f2e1(stuck/shorted key error code, tech sheet says to replace user interface, oven temperature sensor is good, started bake for 350 degrees, temperature after preheat at 311, temperature offset cannot be adjusted high enough to bring temperature within range, unit needs new control, user interface and oven temperature sensors, ran entitlement control and user interface covered under extended warranty until 1/22/19; ordrng 1 W10570022 (panl-cntrl) and 2 WP74008369 (sensor- ov 86.01)s and 1 WPW10317345 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 3/7 WED
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Rocky River, OH 44116
Corina H
Job Details: 02/27/2018
CC that the unit is dead. Checked the power supply, 120 v. Will need a new control and UI.called SM to order parts.; ordrng 1 W10919546 (CONSOLE) and 1 W10920541 (CONTROL), schdld next appmnt for 3/5 MON
We serviced a
KDTM504EPA2 KITCHENAID
Model DISHWASHER
Near Lakewood, OH 44107
Corina H
Job Details: 02/27/2018
CC that the unit is not draining. Used vacuum to remove water from the tub. Removed the drain pump, drain pump is working. Started a cycle and it did not drain found a rubber drain hose going to the sink. Will need a plumber to change the rubber hose to the correct drain hose. Called SM to order part. ; ordrng 1 W10712310 (12' DRAIN HOSE
We serviced a
WFG320M0BW2 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44120
Corey L.
Job Details: 02/27/2018
Replaced inner door glass, cleaned up broken glass in and around unit, op test good; Job Cmpltd
We serviced a
ED2FHAXSO04 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Corey L.
Job Details: 02/27/2018
Customer complaint unit is not making ice, confirmed ice maker not getting power, found burn marks on control board at ice maker pins needs control; ordrng 1 WPW10190961 (icemaker) and 1 WPW10366605 (cntrl-elec), schdld next appmnt for 3/2 FRI
We serviced a
FGHS2631PF2 FRIGIDAIRE
Model REFRIGERATOR
Near Lorain, OH 44055
Paul H.
Job Details: 02/27/2018
Pressed defrost thermostat against ice pack and checked, open, checked heater to be sure, heater is fine, needs thermostat, took a while for compressor to kick on, once it did I wasn’t getting a frost pattern on the evaporator, tapped low side, in a 20” vacuum, leak in the evaporator
We serviced a
WRS571CIDW01 WHIRLPOOL
Model REFRIGERATOR
Near South Amherst, OH 44001
Paul H.
Job Details: 02/27/2018
Replaced damper assembly, cycled, nice and quiet, op test ok.; Job Cmpltd
We serviced a
KUCS03FTSS3 KITCHENAID
Model COMPACTOR
Near Broadview Heights, OH 44147
Chad P.
Job Details: 02/27/2018
Installed actuator and screws. Op test ok. ; Job Cmpltd
We serviced a
MRT311FFFZ00 MAYTAG
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chad P.
Job Details: 02/27/2018
Cust unhappy with quality of frig. Documented issues and concerns. Advised nothing can be done on our side. Unit is working correctly. Op test ok. ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WFW9400SB00
Near Trumbull Township, OH 44084
Arthur V
Job Details: 02/27/2018
Cust was washing and a jacket got caught between gasket and door glass and pulled gasket loose from front of machine. Reinstalled front of bellows to frame and reinstalled wire retainer. Tested unit no leaks. Op test good ; Job Cmpl
We serviced a
GENERAL ELEC REFRIGERATOR
Model GFE29HMEIES
Near Harpersfield Township, OH 44041
Arthur V
Job Details: 02/27/2018
Customer complaint of freezing in fresh food area. Found unit needs fresh food evap fan motor and software update. Fan motor not running. ; ordrng 1 WR49X25197 (FRESH FOOD FAN AND SOFTWARE UPDATE), schdld next appmnt for 3/2 FRI !,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Aurora, OH 44202
Gail V.
Job Details: 02/27/2018
found ice door not sealing, corrected, cleared ice build up, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Solon, OH 44139
Tim G.
Job Details: 02/27/2018
Customer complained basket was not closing properly. Arrived and found release sticking out. Adjusted release for proper closing. Tested unit, closing and operating properly.; Job Cmpltd,
We serviced a
ELECTROLUX REFRIGERATOR
Model E23CS78HPS3
Near Chester Township, OH 44026
Tim G.
Job Details: 02/27/2018
Rechecked unit and found unit temps ok. Tested the auto defrost cycle and found to work. Advised the customer that if the unit should have the issue again to leave the unit plugged in. Advised the customer that the SC has a 30 day warranty. Unit at good op. ; Job Cmpltd,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Mac
Job Details: 02/27/2018
Replaced gear case assembly. Calibrated unit. Put into spin cycle. No squeaking or irregular noises. Tested ok.; Job Cmpltd
We serviced a
KEBS107DWH4 WHIRLPOOL
Model WALL OVEN
Near Cleveland, OH 44118
Corey L.
Job Details: 02/27/2018
Confirmed glass broken, replaced inner glass op test good; Job Cmpltd,
We serviced a
GI6FARXXY07 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina H
Job Details: 02/27/2018
CC that the unit is leaking water from the fz. Service pointer W10632338B, Special Project S38253 parts are covered by whirlpool. Replaced the drain tube from t/s. Cleared the drain hole with the steamer. Optest ok. ; used 1 W10619951 (TUBE-DRAIN) Job Cmpltd
We serviced a
ED5FTGXKQ01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina H
Job Details: 02/27/2018
CC that they hear water dripping. Advised the cust the evap is in a defrost and there is a heater the melts the frost on the evap. Removed the evap cover, good frost pattern the drain hole is clear. Running as designed. Optest ok. ; Job Cmpltd,
We serviced a
MFF2558VEW2 MAYTAG
Model REFRIGERATOR
Near South Russell, OH 44022
Corina H
Job Details: 02/27/2018
We serviced a
WDT750SAHB0 WHIRLPOOL
Model DISHWASHER
Near South Russell, OH 44022
Corina H
Job Details: 02/27/2018
Removed the drain pump and found a broken piece of glass. Removed the glass. Ran unit it drained. Optest ok. ; Job Cmpltd,
We serviced a
MDC4809AWW4 MAYTAG
Model DISHWASHER
Near Painesville Township, OH 44077
Dan
Job Details: 02/26/2018
, Customer complaint that unit is not starting, confirmed, no buttons working on user interface , found bimetal open, installed new bimetal, op test good ; used 1 W10258275 (BIMETAL) Job Cmpltd
We serviced a
KGRT607HWH4 KITCHENAID
Model RANGE
Near Cleveland Heights, OH 44118
Corey L.
Job Details: 02/26/2018
Customer complaint unit is not heating during bake, igniter failed, ordering igniter ; ordrng 1 WP9753108 (igntr-oven), schdld next appmnt for 3/1 THU
We serviced a
WGE745C07S00 WHIRLPOOL
Model WALL OVEN
Near North Ridgeville, OH 44039
Mac
Job Details: 02/26/2018
Preheated to 350 with a cast iron pan in oven. Showed customer what actual temperatures were. Instructed to wait 10 to 15 minutes after preheat to put food in. Ran self diagnostics test. All components tested ok. Work completed.; Job Cmpltd
We serviced a
MMV5220FZ2 MAYTAG
Model MICRO OVEN
Near Mayfield Heights, OH 44124
Corina H
Job Details: 02/26/2018
CC that the unit turned back on over the weekend. Called SM he said install parts. Replaced the parts listed. Brought core back for return. Optest ok. ; Job Cmpltd
We serviced a
WFE515S0ES0 WHIRLPOOL
Model RANGE
Near Willoughby, OH 44094
Dan
Job Details: 02/26/2018
Customer complaint that oven is not heating. Found display blank, control is recieving 120vac, unit needs new control board; ordrng 1 W11122551 (cntrl-elec)
We serviced a
MDE9606AYW MAYTAG
Model DRYER
Near Willoughby, OH 44094
Dan
Job Details: 02/26/2018
Customer complaint of loud squealing noise, found rollers seizing, idler pulley is also worn, drive belt is dry rotted, unit needs new dive belt, rollers, and idler pulley; ordrng 1 WP6-3700340 (bearing) and 2 12001541 (bearing & roller asy)s and 1 WP33002535 (belt), schdld next appmnt for 3/7 WED
We serviced a
KSRG25FVWH02 KITCHENAID
Model REFRIGERATOR
Near Mayfield Heights, OH 44124
Corina H
Job Details: 02/26/2018
CC that the ff is freezing foods. Found there is food and drinks are freezing threw out the ff. The damper door is opening and closing. The ff temp is at the warmest setting. Will need a new thermostat. The reservoir has a crack in it, where water is leaking out into the bottom of the unit. ; ordrng 1 W11088945 (THERMOSTAT) and 1 WPW10276792 (reservoir) schdld next appmnt for 3/2 FRI
We serviced a
WED9200SQO WHIRLPOOL
Model DRYER
Near Newburgh Heights, OH 44105
Corey L.
Job Details: 02/26/2018
Customer complaint unit not heating, confirmed, found thermal cutoff open, reordering thermal cutoff kit; ordrng 1 280148 (cutoff-tml), schdld next appmnt for 3/1 THU
We serviced a
WRF555SDFZ05 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Mac
Job Details: 02/26/2018
Refrigerator is not cooling at all. Could not hear compressor running. Found connector to start device was arcing due to being connected backwards.Replaced start device from truck stock. Tested and started ok. Cooling properly now. Work completed.; used 1 8201786 (STARTER) from stock, Job Cmpltd
We serviced a
WMH32519FS0 WHIRLPOOL
Model MICROWAVE
Near Cleveland, OH 44109
Chad P.
Job Details: 02/26/2018
Installed interlock harness. Op test ok. ; Job Cmpltd