Local Reviews
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Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Horray
Tacy - Painesville, OH
Job well done
Great service
Susan - North Ridgeville, OH
Complete evaluation of the problem.
Alejandrina - Lorain, OH
Quick response.
Excellent Overall
Angel - Cleveland, OH
Great service. Convenient scheduling.
Cathy
Cathy - Chagrin Falls, OH
Would prefer an actual appointment time with smaller window
Response from Fred's Appliance Service:
Hi Cathy, Thank you for dropping us a line! Scheduling is certainly one of the most challenging aspects of our industry. When scheduling our appointments, we must keep in mind the length of time a repair and/or diagnostic must take, average traffic patterns, and the route from one home to the next. There is a lot to consider so we offer three-hour timeframes so that we can arrive during the expected time. We appreciate you sharing your feedback with us! Thank you! The Fred's Team
Great service
Julie - Westlake, OH
Great
Ruby - Warrensville Heights, OH
A very friendly and nice person. He was on time. Thank you Ruby wood
On time service
William - Avon, OH
Good service, friendly and good advice
Ruby
Harry - East Cleveland, OH
Very professional service
Awesome service
Laura - Cleveland, OH
Tech fixed the problem in no time. Very quick and easy process
Walter
Walter - Cleveland Heights, OH
Repairman on time,good job
Great Service
Karen - Avon Lake, OH
Very good experience.
Janet - Conneaut, OH
Arthur explained everything to me on what he fixed. I will recommend Fred’s to others.
Whirlpool microwave over the range
Chris - Streetsboro, OH
The lightbulb would not go out even though this was a brand new 2019 Whirlpool model, but within two weeks the product was defective. This was covered by the one-year warranty so there was no cost to me by the service provided by Fred’s.
Great service
Dan - Chesterland, OH
Warranty service from Maytag ( whirlpool ). Great tech!
Great service
Robert - Independence, OH
On time and very polite.
Maytag oven
Garry - Independence, OH
Great service
Great Service
Kelly - North Ridgeville, OH
Gabriel was able to quickly diagnose the problem with our refrigerator and review the necessary repairs with us. Once the part was received, Gabriel fixed the appliance. We are thankful for his assistance.
Great
Debra - Lorain, OH
It was excellent. He definitely knows what was happening with my appliance and explained everything to me. 5 star service
washer repair
Pam - Novelty, OH
Debbie
Debbie - Mentor, OH
Really nice guy but the noise my fridge was making is back! I need him to come back and fix it!!
Response from Fred's Appliance Service:
Hi Debbie, Thank you for reaching out! We are so sorry to hear that the noise is back. I do see we have you scheduled for a return visit on Monday. We will be sure to get this rectified for you! Thank you! The Fred's Team
Jason knew exactly what to do and was professional
Judy - Gates Mills, OH
Great Service
Tess - Painesville, OH
Dryer Service
Lenora - Euclid, OH
Awesome Service!!! I appreciate you guys!
Todd
Todd - Streetsboro, OH
Brian was great. Give him a raise.
Great
Sherry - Warrensville Heights, OH
I was completely pleased with the service
Freezer/dryer
Mark - Sheffield Lake, OH
Gabriel is a great technician. He quickly fixed our dryer and went above and beyond the call of duty to try to fix our freezer.
Great service
Mr - Moreland Hills, OH
The best! Don’t use any other company
Dryer Repair
Martin - Conneaut, OH
Joe O. provided excellent service! Only wish Fred's could provide the technician with the typical repair parts. The most common appliance item replaced by Whirlpool (Maytag) includes the control board. Thank you!
Response from Fred's Appliance Service:
Hi Martin, Thank you for dropping us a line! Our technicians carry the quickest moving parts on their vehicles in order to repair as many appliances as possible on the first trip. Unfortunately, we just can't carry everything. Thank you for sharing your feedback with us! We are so happy to hear that Joe provided excellent service! Thank you! The Fred's Team
Great
Elaine - Lakewood, OH
He was great. Unable to fix my problem but gave me great suggestions. Thank you.
Valencia
Valencia - Cleveland, OH
Great service
Professional & courteous Service
Martin - Strongsville, OH
The two men who serviced my dishwasher were great - upon arrival they tackled the problem & kept me informed and explained their findings and solution. Cannot ask for more
Great Service
John - Parma, OH
Great Service
Lindsey) - Cleveland, OH
Great Experience
Lynda - Chagrin Falls, OH
I was very impressed with the customer service responses, ability to follow the tech on line and Jason’s work.
Julie
Julie - Strongsville, OH
The worst-
Vickie - Cleveland, OH
Your technician was less than pleasant. He was aggravated when I asked what was wrong. He left with the new pump. When I ran down to the basement to see if the washer was fixed I discovered it still had a very heavy drip leak and there was no water in the wash tub so therefore he didn’t even run the water to make sure it was draining. Which was one of the reasons he was there. He yelled at me when I ran out to catch him before he left that it already close the work order and what was he supposed to do about it now
Response from Fred's Appliance Service:
Hi Vickie, Thank you for sharing your review with us! We are sorry to hear that you received less than stellar service. If your washing machine is still leaking, please reach out to your warranty company so that they can schedule a follow-up appointment. We will be happy to get this rectified for you! Thank you! The Fred's Team
Excellent servixe
Dorothy - North Olmsted, OH
It was great!9
Great
Brent - Strongsville, OH
Excellent. Polite. Extremely knowledgeable. Punctual and a pleasure to talk to
Still same problem
Kim - Rock Creek, OH
I am still having the same issue. It is NOT fixed
Response from Fred's Appliance Service:
Hi Kim, Thank you for reaching out! We are so sorry to hear that you are still having trouble with your washer. Since your unit is under warranty, you will just need to reach out to the warranty company to schedule service. We will be happy to send a technician out to take another look and get this resolved for you! Thank you! The Fred's Team
Great
John - Bedford, OH
Very good, great tech,knew what to do, gave him a pay raise
Great
Isabel - Elyria, OH
He has been at my house before I would be happy to have him represent my company
Ron
George - Aurora, OH
Excellent Professional Very Knowledgeable Rate him a 10
Good service
Tom - Parma, OH
Very good. Like cory
Great Service
Tim - Brook Park, OH
Fred’s appliance is always updating and communicating which makes it very easy and their work is always excellent!!!
Rushed and accusatory
KC - Lakewood, OH
I was very disappointed by the service provided last night for the diagnosis of the issue with our dishwasher. It was incredibly rushed and each diagnosis was rushed and seemed to suggest that we were doing something incorrectly with our dishwasher. I can run diagnostics myself, I don’t need someone to come to run that for me, after suggesting that we don’t do a rinse cycle enough and that it’s impossible for a coil to go bad, etc. It felt like I had to keep pushing for the tech to actually spend time looking further into the issue. Also, the scheduler did a poor job of assigning too many jobs on the same day to that tech, as my appt almost an hour after the original 3 hour window.
Response from Fred's Appliance Service:
Hi Krystal, Thank you for sharing your review with us! We apologize that you felt that the technician was rushing. If you are still having issues, please feel free to give us a call 1-888-45-FREDS and we will be happy to take another look! We also apologize that your technician arrived late. We are in the midst of our busy holiday season and are doing our best to get as many customers taken care of as possible! Thank you and have a great weekend! The Fred's Team
Great
David - Ravenna, OH
Brian done a fine job as far as I can tell it is fixed properly very courteous and nice fella and promptly on time
Great
Dave - Eastlake, OH
Very professional answered all of our questions and basically told us how to use the machine and she troubled shot our drainage issue
Jim
James - Shaker Heights, OH
Norma
Norma - Kent, OH
Had no one to fill in for sick tech so took an extra day for service to be completed
Response from Fred's Appliance Service:
Hi Norma, We appreciate your review! We are so sorry that we had to reschedule your appointment for the following day since one of our technicians was ill. We certainly know how inconvenient it is to have a broken down appliance. We are happy to hear that your technician was able to get your range up and running again! Thank you! The Fred's Team
Review
Bonnie - Cleveland, OH
Awesome thanks
Charles - Perry, OH
Great service
Renee - Mentor, OH
Same as above
Excellent Communication
Berchard - Ashtabula, OH
Scheduling for service was quick and reminder emails and messaging kept us informed every step of the way.
He was polite and explained to me that something was stuck underneath the tub.
Patricia - Cleveland, OH
I am glad my washing machine is fixed, thank you very much.
Great job.
Don - Avon Lake, OH
Had to wait on a part but the fix was great and you were great to work with.
great service
Carolyn - Ravenna, OH
he was very nice , knew what was wrong fixed it with no problems
Excellent service
David - Amherst, OH
Would highly recommend to anyone that needs appliance repairs.
Professional service
Janice - Broadview Heights, OH
David arrived on time and quickly fixed the problem and even addressed an additional issue I had with the the machine. He cleaned everything and was polite and professional,
Good service
Michelle - Parma Heights, OH
Great awesome
Vincent - Mayfield Heights, OH
I have a very good experience with the repair person from your company and they do very goos work
George - Mayfield, OH
Angela
Angela - Elyria, OH
Gabriel Was very professional and helpful. He goes above and beyond every time to make sure I understand the problem and solution. Thank you Gabriel!!!
Great service
Matt - Lakewood, OH
Corina was great. A great replacement for Brian. She is very knowledgable, courteous, and conscientious.
Great service
Cathi - Brook Park, OH
Dryer repair
Chris - Strongsville, OH
David was great! Identified the problem and fixed it...
Nice young man
Paula - Berea, OH
Would use you in the future
The very best service
Frederick - Cleveland, OH
Corina was extremely knowledgeable, efficient and personable. She was able to identify and fix the problem without difficulty She explained what was wrong and what she was going to do to fix it
Good Experience
Mike - Strongsville, OH
Efficient and pleasant
James - Solon, OH
Very pleased with service
Great
Colleen - Rocky River, OH
He was professional friendly and efficient
Knowledgeable
Morris - Mayfield Heights, OH
He answered all questions & was efficient.
Thanks for fixing my washing machine
Gary - Beachwood, OH
Sorry that my new whirlpool failed 8 months after I got it but very happy that Lowes and Fred's Appliance honored the warranty and quickly fixed it.
Great
Donna - Chagrin Falls, OH
Perfect except most repair people wear booties when they come in my house. It was wet yesterday and would have appreciated this consideration.
Response from Fred's Appliance Service:
Hi Donna, Thank you for dropping us a line! We understand how important it is to respect our customer's property and do provide booties to our technicians. We apologize for this mistake and we will certainly look into this to make sure this doesn't happen again. We are so glad everything else was perfect! Thank you! The Fred's Team
Great service
Karen - Olmsted Falls, OH
fridge repair
Beth - Euclid, OH
Great service
Deborah - Sheffield, OH
Gabriel did an excellent job. As soon as I received the call that he was on his way, I left work.He was at my door when I arrived from work 12 minutes later. He replaced the part quickly and even helped me put the drum in my vehicle for recycling. He is very pleasant and professional.
Will use this company again and recommend to others.
David - Mentor, OH
Very knowledgeable and personable.
Monica
David - Eastlake, OH
Challenging issue
Michael - South Euclid, OH
Corina has worked very hard to figure out this issue. Fingers crossed it is fixed now.
Great
Paula - Conneaut, OH
Did a great job, was kind and considerate. I would recommend them to friends
Great
Jeffrey - Cleveland, OH
Great,good man!
good service
Daniel - North Royalton, OH
Dan came over when expected, did his job with no problems, would definitely use company again if needed thanks Dan .
Warranty service actually became a teaching session, rather then a repair, whic I believe could have been handled in our first phone call by the whirl
Julius - Brecksville, OH
I already did
Exceptional expertise!
Stacey - Lakewood, OH
I very much appreciated his education about our washer!
Professional outfit from start to finish
John - Brook Park, OH
wasted my day
Kathleen - Grafton, OH
washer still not fixed
Response from Fred's Appliance Service:
Hi Kathleen, Thank you for reaching out to us! When the technician was at your home, it seems that the washer was operating as designed - intermittent problems can certainly be tricky! We will be happy to send a technician out to take another look and get this resolved for you! Since your unit is still covered under warranty, you will just need to call your warranty company to schedule a service visit. Thank you! The Fred's Team
Six Service Visits But Still Does Not Work
Linda - Kent, OH
Six (6) visits, two part replacements (one was the lid lock still does not lock) and it still not working with the added bonus of no agitation. And they wanted me to change my medical appt for them. No can do my life depends on my medical treatments. Just like my hygiene depends on clean bedding and clothes. Washer has been serviced since the beginning of October 2019 and still not fixed.
Response from Fred's Appliance Service:
Hi Linda, We appreciate you taking the time to share your experience with us! We are so sorry to hear of the continuing issue. When the technician was in your home, unfortunately, the unit was operating as designed - intermittent issues can certainly be tricky! We will be happy to send a technician out to take another look! Since your unit is under warranty, you'll just need to reach out to the warranty company to schedule service. Thank you! The Fred's Team
Vickie
Vickie - Perry, OH
Slow
Valentin - Cleveland Heights, OH
Repair personal came without the appropriate gear to address fridge water filtration problem. Should have been proactive in providing bypass, replacement part. Diagnosis and repair are delayed by weeks.
Response from Fred's Appliance Service:
Hello Valentin, Thank you for sharing your review with us! While our technicians do carry a truck stock of the most commonly used parts, we are unable to carry everything! Water filters are typically purchased by the consumer at other locations, so, we do not carry those for that reason. We apologize for any inconveneince this has caused. If you would like to purchase a filter, give us a call and we can ship one to you! 1-888-45-FREDS Thank you! The Fred's Team
Professional, polite, creative
David - Avon Lake, OH
Very disappointed
Robinn - Mayfield Heights, OH
Called and made an appointment for a leaking washer (purchased 5 months ago). Technician was there less than 15 minutes, completed a diagnostic and said nothing was showing up, did NOT complete a wash cycle, decided that the detergent tray must not have been aligned properly, and left. I ran a load immediately and, of course, it still leaked- called the company back right away. Customer service representative was extremely rude - told me the technician would NOT be coming back out that day, and I would need to schedule another appointment. Now, I took a day off work to be there for the first appt - the technician had just left ... she never apologized for the inconvenience, she never offered to contact the technician in case he had a cancelation or finished early for the day - so he could come back out. She acted as if I was being unreasonable by calling because the problem had not been resolved. I work in customer service, this is NOT the way to treat a customer. Very unhappy with the service thus far - will send an update after my next appointment - a week away, another day off of work, and hopefully my new vinyl plank flooring will not be ruined. Not happy.
Response from Fred's Appliance Service:
Hi Robinn, Thank you for sharing your review and reaching out to us. We are so sorry to hear that your washing is still not working properly. I do see that when the technician was in your home, the unit was working as designed - intermittent issues can certainly be tricky! I do see we have you scheduled for a follow-up appointment on Wednesday and we will get this taken care of for you! Thank you! The Fred's Team
Great Service
Heather - North Ridgeville, OH
I was not happy to have a problem with my 4 mo old fridge, but Corey from Fred's appliance made it a really positive experience. He was very knowledgable and personable. He ordered parts and was always here on time. Very respectful of my home and pets while doing the repairs.
Great company bad tech
Ralph - Avon, OH
Washer destroying clothing tech told me the washer did not do it ! He said there was nothing to fix
Response from Fred's Appliance Service:
Hi Ralph, Thank you for sharing your review with us! We are so sorry to hear of the continued washer issues. I am showing we have you scheduled for service Thursday to get this taken care of for you! Have a great week! The Fred's Team
Excellent!
Joan - Cleveland, OH
Jeff was professional, informative, and wonderful to work with. I also appreciated that I had him through all the visits/repairs.
Always great service
Sarassa - Bay Village, OH
Fred’s has always provided exemplary warranty service. Technicians are knowledgeable and courteous.
He was polite and explained to me that something was stuck underneath the tub.
Patricia - Cleveland, OH
He said the tub was off and not in the middle so it could not spin. But it was fixed now. But when I tried to wash the error came up F51 again.
Response from Fred's Appliance Service:
Hi Patricia, We are so sorry to hear that your washer is still giving an error code. I do see that we are scheduled to come back out on Tuesday. We will be sure to get this taken care of for you! Have a great weekend! The Fred's Team
Great Service, Very Efficient!
Michael - Cleveland, OH
Dan arrived within the projected window, for right to work and fixed the problem. Afterwards he walked me through the issue and made us confident in his work. Our washer is quiet and working again.
Knowledgeable service
Emily - Westlake, OH
Awesome Service
Angela - Columbia Station, OH
David was very nice and efficient. He was professional and answered all of my questions. He put his booties on each time he came to my house which I really appreciated.
Follow up
Maria - Broadview Heights, OH
Response from Fred's Appliance Service:
Hi Maria, Thank you for your review. If you need a follow-up service, please give us a call/text at 1-888-45-FREDS or email us at service@fredsappliance.com. Thanks! The Fred's Team
Professional and courteous service
Lisa - Strongsville, OH
From beginning to end, I was impressed with the prompt and professional service when our oven needed a new heating element.
Amana dishwasher
Emil - Parma, OH
Quite simply I can say ,What great service! VERY EFFICIENT , great commication. It was warranty service but I'd definitely call them if I was paying.
Great service.
Alex - Painesville, OH
Technician was very nice and our problem was fixed first time.
Cc
Carina - Cleveland, OH
All was great! Jason was friendly and I got a call 10min. before his arrival which was very helpful.
Excellent
Denise - Geneva, OH
Great
Jacklyn - Lorain, OH
Friendly and helpful
Great
Debra - Garfield Heights, OH
I was very pleased with the service
Did a great job
Vioa - Kent, OH
Great service!!
Donna - Lorain, OH
Gabriel is a great asset to Fred's Appliance Service! Very personable, very respectful, very polite, very honest, very conscientious. He answered all our questions understandably. He explained maintenance of our dishwasher that we were not aware of!! If we needed any other repairs, we would welcome him into our home without hesitation!
Service washer
Gary - Lorain, OH
Service was great and the technician Gabriel was very knowledgeable.
Great service
Stephaie - Painesville, OH
Author recalibrated oven and offered if it continues to be a problem would come back and try cooking cookies to see how well it works.
Very impressed!
Mary - Aurora, OH
Could not be happier with how easy it was to schedule appt, easy to track when Brian would arrive. He was friendly, knowledgeable & efficient. I would recommend Fred’s to anyone.
Great service
Marjorie - Highland Heights, OH
Very helpful
Great service. Corina also explained the needed repair.
Carol - Strongsville, OH
Fast service, great job!
Tiffany - Perry, OH
Called on Monday. They were here first thing Tuesday morning. Dryer sounds like new. Very knowledgeable
Great Service and Technician
John - Chagrin Falls, OH
Fred's Service provided great service to repair my two-month-old Maytag dryer. The blower fan cracked and my technician identified problem, ordered part and rescheduled service days later. I would highly recommend Fred's Service for all your washer/dryer repairs.
The best!
Marjorie - North Royalton, OH
Although this a repair covered by the manufacturer’s warranty, I will definitely contact Fred’s Appliances if I need an appliance repaired at my cost.
Great efficient, service
Russell - Kingsville, OH
Washer maytag
Richard - Streetsboro, OH
Thanksgiving Thanks!
Lynn - Willoughby Hills, OH
Even though my oven was working when Corina came (after 4 days of not working of course!), she spent the time to determine possible causes, ordered parts to correct those issues (I was able to return what wasn’t needed), and came back in time to correct the issue the day before Thanksgiving. I gave “pricing” an average rating as I have no idea whether the parts/labor were priced high or low. My husband is pretty handy and generally can identify and correct mechanical issues.
All-around great experience
Franklin - Rock Creek, OH
Our serviceman was excellent! Very friendly and got the job done as quickly as he could. The communication between this company and myself via email and phone was also really great.
Repair ice maker
Patricia - Lakewood, OH
Microwave Repair
Darlene - Cleveland, OH
Technician was courteous, knowledgeable and professional. Didn’t take long to diagnose the problem and make the necessary repairs.
Outstanding Service
Ken - North Ridgeville, OH
Dave was my repair tech for the second time and did an outstanding job. I will use Fred's again in the future if needed.
Very knowledgeable! Great service!
Chad - Avon Lake, OH
Even though my product was not serviceable. The technician explained the reason and provided options for next steps. Extremely knowledgeable and excellent customer service.
Professional and Friendly Service
Tom - Westlake, OH
Appreciated the communication and emails to confirm appointments. Gabe was great
nice and efficient
Gina - Bay Village, OH
good service
Bob - Painesville, OH
very polite, professional nice young man.
Satisfactory Customer Service
Cruzado - Elyria, OH
Upon scheduling service for my 4 month old Maytag washer that wouldn’t turn on, the scheduling and ordering of parts shipped to my door prior to the scheduled appointment was efficient and easy with great follow up via email and text. BUT... the tech failed to make a connection and resulted in malfunction so I had to reschedule and wait another 5 days for the sane tech to come back and reconnect properly. So, the washer works great now but really should’ve been serviced properly the first time. So satisfactory is all I can rate my experience. Always purchase the extended warranty like I did!!
Response from Fred's Appliance Service:
Hello Cruzado, Thank you for sharing your review with us! we apologize for the mistake. We agree it should have been fixed on that first visit! We are happy to hear that you appreciated the direct part shipment, and felt our scheduling process was efficient and easy. We appreciate your feedback! Thank you, The Fred's Team
Very fast
Fred - Cleveland, OH
Nice
Very impressive
Susan - Mentor, OH
Service man "Art" was right on time, very friendly and professional even though he had to listen to me complain about a brand new washing machine needing repaired!
Great
Walter - Lorain, OH
We thought he seemed very knowledgeable and he fixed our problem and gave us some pointers it was a good experience
Yes
Deborah - Lorain, OH
Great service
Terry - Avon, OH
David was here when he said he would be a quickly took care of the problem with my stove! Very pleased!
Fridge door replacement
Mark - Strongsville, OH
Great service very polite and professional
Great service
Kim - Euclid, OH
Super
Maryanne - Chagrin Falls, OH
Very good
Cynthia - Middleburg Heights, OH
Good
Amelia - Chesterland, OH
Great
Joseph - Amherst, OH
He solved my problem
Eloise - Cleveland, OH
the money was steep ,but I had no choice
Response from Fred's Appliance Service:
Hello Eloise, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that your technician was able to get your unit up and running again! Thanks! The Fred's Team
Great service!
Paula - Gates Mills, OH
I would ask for Corina for other repairs. She was prompt, friendly and knowledgeable.
Fridge and range
Jp - Bay Village, OH
Fred's Appliance service person
lumbay2000 - Kent, OH
He was polite. Trash and replaced part was left near washer. Also, despite two new parts put in the lid still does not luck and the washer continues as it did before your four service calls.
Response from Fred's Appliance Service:
Hi Linda, Thank you for sharing your experience with us. We are so sorry for the troubles with your washer! We will be happy to send a technician out to take another look; since your unit is covered under warranty, you'll just need to contact your warranty company and they will get you scheduled for service. Also, thank you for letting us know about the trash left behind. That is not something that is acceptable for us and we will be speaking with the technicians to ensure this doesn't happen again. We are glad to hear that your technician was polite! Have a great rest of your week! The Fred's Team
Dean
Auline - Garrettsville, OH
Seems to know what he is doing, he was in and out and washer works great.
Dana steimle
Dana - Parma, OH
Excellent service. He was very nice and very prompt.
Great
Denver - Painesville, OH
Great and he was very pleasant
Good
Tom - North Ridgeville, OH
Owner
James - North Ridgeville, OH
Rep was very Thorough and went through everything to solve our problem great experience
Great job!
Joe - Painesville, OH
Art was wonderful and honest. Fixed both appliances fast. I would request him again if I need further work done. Thank you Art.
Painless and easy
Melody - Painesville, OH
Professional and On-Time service
Jack - Westlake, OH
Very professional and courteous service person, was in and out quickly explaining to us the problem and how it was fixed.. We are extremely satisfied
Great Service
Charlene - Lorain, OH
Gabriel has excellent customer service experience and went above and beyond to explain certain things to me. He is truly an asset to your company.
Problem resolved, professional service
John W - Mentor, OH
Will use Fred’s again.
Fantastic service!
Irene - Parma, OH
Very dependable. Knowledgeable. Efficient. Courteous. Contact was made 15 min. prior to arrival, at my request, giving me time to leave work and meet tech. Avoiding me to waste a day waiting for service. I have already shared their business card with fellow employees. Extremely satisfied with Fred’s Appliance.
Very professional
Nancy - Wellington, OH
Manager
Lori - Independence, OH
Friendly
Lindi - Beachwood, OH
Bernie
Bernadette - Chagrin Falls, OH
Jason was very Professional and courteous. He showed up when I was expecting him, and was able to diagnose the problem quickly and fix it.
Horrible
Marleen - Novelty, OH
Discusting
Response from Fred's Appliance Service:
Hi Marleen, We are so sorry to hear that you did not receive high-quality service! According to our records, our technician was not able to find any issues with your wall oven during your service visit yesterday. If you are still having troubles, please do not hesitate to reach out to us at 1-888-453-7337 or service@fredsappliance.com. We will be happy to send a technician out to take another look and get this taken care of for you! Thank you! The Fred's Team
Brian
Brain - Rocky River, OH
Great service
Kristin - Kent, OH
Great technician
Courtney - University Heights, OH
Awesome.
Brent - Streetsboro, OH
Very professional and a subject matter expert!
Corina is A+
Betty - Bay Village, OH
Corina was excellent. I was very comfortable having her in my home.
Great Job
Andrew - Chagrin Falls, OH
Very informative
Excessive service
Marc - Beachwood, OH
Numerous repairs for the same problem. Now Whirlpool is saying they’re waiting for a patch to fix the problem that several people are having with these models
Response from Fred's Appliance Service:
Hi Marc, Thank you for sharing your experience with us! We are sorry to hear about the troubles with your wall oven. I do see we have a note on your account that your manufacturer is working on a solution. Once that solution is developed, we will be happy to get your unit taken care of. Thank you! The Fred's Team
Stove/Oven
Tanya - Cleveland, OH
Service was great, saved me a lot of money
Pat - Brunswick, OH
Corey was great. Saved me a small fortune on buying a new cooktop. He deserves a raise.
Gabriel was very attentive and we appreciated his honest approach
Linda - Oberlin, OH
Gabriel’s experience and patience helped us to understand the problem with our refrigerator. We would want his help again if more service is required.
ON time great service
John - Independence, OH
Corey arrived in the given window and fixed the problem very quickly
Amazing!
Meredith - Cleveland, OH
Love Fred’s as they have helped me 2x now in the past month!
Effecient and friendly service
Melissa - LaGrange, OH
Gabriel was very helpful and did a great job fixing our ice maker.
Would definitely use Fred’s appliance again
Tryna - Painesville, OH
The serviceman was respectful of my home he protected my floors with shoe covers and was very professional 😊
FRIDGE DOOR REPAIR
Dave - Sheffield Lake, OH
EXCELLENT SERVICE.
Great service
Audrey - Cleveland, OH
Was satisfied with the technician examining the appliance, found nothing wrong that required repairing.
Great service
Gary - Hiram, OH
awesome service
Mayelin - Cleveland, OH
Home owner
Mary - Cleveland, OH
Technician was professional in appearance, courteous in manner and highly efficient.
Good
Marlene - Ashtabula, OH
Very nice gentlemen an knew his job.
Fast repair, Great service
Mike - Mentor, OH
Awesome service technician
Mark - Amherst, OH
He answered all my questions honestly
Honest and Informative
Daniel - Avon Lake, OH
Provided the necessary information about why or why not to repair the appliance. Courteously answered all my questions.
Repair top dishwasher rack with new parts.
Judy - Strongsville, OH
David was conscientious and researched to find our dishwasher was in the category to receive new parts so that the repair and labor was free of charge. It was a blessing to receive this news.
Great Service
Breann - North Olmsted, OH
Repair
Nancy - Brook Park, OH
Even though I am still having issues with my machine, David was very nice and helpful with ideas to help me with the new machine. My clothes are still getting stained with soapy water, I have lightened the load and still the same.
Response from Fred's Appliance Service:
Hi Nancy, We are so sorry to hear your washing machine isn't working properly! We will be happy to send someone from our team to take another look. Since your unit is under warranty, you will just need to call your warranty company to schedule service. Thank you! The Fred's Team
Ice maker problem
Joann - Beachwood, OH
Dan was very helpful but the problem still persists after ordering 3 parts & having 4 service calls
Response from Fred's Appliance Service:
Hi JoAnn, We are so sorry to hear of your continued troubles! We will be happy to send a technician out to get you taken care of. Someone from our team will be calling you shortly! Thank you! The Fred's Team
Great
Tom - Aurora, OH
Great Service
KerryODMac - Westlake, OH
Gabriel was excellent
Heather - Elyria, OH
Great experience
Michael - Avon Lake, OH
The Tech kept in communication, showed up on time, fixed the problem, answered questions, and explained everything clearly.
Love Fred's and my Technician Gabriel
SLH - Avon Lake, OH
This is the third time Fred's has come out to fix my newer appliances through warranty from Lowes. Each time they offer me the other guys to come out and I refuse and specifically ask for Fred's. Even if I had to pay for this, I would only go with Fred's.
Interface Replaced
Patricia - North Olmsted, OH
Corina, as far as I know, did a fine job replacing the interface. However, I was SHOCKED to see a comment she wrote that my washer and dryer are located in a bathroom. This is not true! You can see on the blueprint and the room setup that they are in a separate room adjacent to the bathroom. She said this is a high humidity area but the hygrometer in the area says the humidity is 35%! There is a bathtub she could see I use as a clothes hamper. So there is no bath water or showering in the area! It is NOT a high humidity area. I keep things lower in humidity as I am highly allergic to mold and mildew. I do not think a repair person should be allowed to judge the humidity of a room based on inference. I think it is likely washers located in basements are possibly in higher humidity areas. I think what she wrote is to make you think I contribute to the problems my washer has but I do NOT!
Response from Fred's Appliance Service:
Hi Patricia! Thanks so much for dropping our team a line. We appreciate it! After careful review of your records and speaking with the technicians involved we'd like to share some information with you. We've noticed that you're having some recurring issues with your washer. Often times, this is in direct result of the product's environment. We never like being the bearer of bad news, but our field technicians are trained to carefully review the product's environment, especially in the event you're having recurring issues with a product. We also have found signs of high moisture inside your product that has further led us to conclude the plausibility of the bathroom humidity potentially causing issues. We know that sometimes it's an outcome that's not thrilling, but please don't construe this as we're being accusatory in any way. Our ultimate goal is to solve your appliance issues, and ultimately try to prevent them from happening again. Thanks again for sharing your experience with our team, and have a great week. -The Fred's Team
Great Service person
Robert - Painesville, OH
Amazing service
Connie - Mogadore, OH
Was amazed at all aspects from quickness of service after request, tracking of time of serviceman’s arrival, speed of repair, communication of serviceman with us.
Great Service
Meredith - Cleveland, OH
Korie did a great job at servicing my brand new Maytag refrigerator. He replaced the freezer rollers and he was able to attach the new freezer door that Lowes ordered for me. He was professional and knowledgeable
Awesome Service
Diane - Westlake, OH
Everyone was very courteous. Gabriel was on time and respectful. Quality Service!
Great Job
Thomas - Aurora, OH
Brian did an excellent job serving our freezer.
Jeff M.
REFRIGERATOR WHIRLPOOL KRFC302ESS I lvl the unit op tested good
Jeff M.
WASHER WHIRLPOOL A5578XTW0 Customer is noticing a smell coming from the units while its running. I found that the motor is getting extremely hot during use needs a new motor. EST only; ordrng 1 WP661600 (Motor) and 1 Idk (Shipping)
Dan H.
DBL WALL OVEN WHIRLPOOL WOD51EC0HS01 "Customer complaint that lower oven is not heating, confirmed, found control not sending power, unit needs new control, customer does not want repair at this time ; ordrng 1 W11261169 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER MAYTAG MDB8989SHZ0 "Cc: not drainingFound unit will not drain. drain hose plugged up. Needs drain hoseDrain hose shows out of stock. Office to reschedule; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Drain hose), used 1 Shipping from stock"
David R.
WASHER WHIRLPOOL WTW4816FW2 "Cc unit not spinning, turning off and on by itself. F8E3 overflow, F7E5 shifter. Found cam had broke apart and not letting actuator move correctly. Used Actuator from t/s. Used cam t/s yesterday. Ordering cam and control *** place on cancellation list ; ordrng 1 W10721967 (Cam) and 1 W11170319 (Control), used 1 W10913953 (ACTUATOR) from stock"
Joe O.
RANGE JENN-AIR SVE47600B "Cc: intermittently not heatingFound unit is receiving proper power. Control is receiving 243v. Relay not opening for bake. Needs controlCustomer does not want to repair at this time; ordrng 1 W10757086 (Control), used 1 Shipping from stock"
Brian M.
WASHER WHIRLPOOL WTW4816FW Cc unit not rinsing Found no cold water entering Needs valve ; ordrng 1 W11210459 (valve)
David R.
WASHER AMANA NTW4516FW3 "Cc unit not spinning. F8E1 No fill long fill. Found drain hose not correct height, so water is siphoning out and also found hot water turned off. Corrected turning hot water back on, let customer know about the height per owners manual. Unit test good in diagnostics. Op test ok"
Dan H.
DRYER SAMSUNG DV395ETPARA/A1 "Installed new thermal cut off, op test good"
Jeff M.
REFRIGERATOR FRIGIDAIRE LGHB2867PFO The rear drain tube was frozen I steamed out the drain unit tested good
Corina B.
WASHER AMANA NTW4516FW3 CC that the unit is not turning on. Found the unit is dead. The unit is plugged into a extension cord with several other things. Advised cust the washer must be plugged into a dedicated outlet. Water hoses are warped. Control is dead replaced the control from t/s. Advised cust to replace the hoses and make the outlet dedicated to the washer. Optest ok; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock
Corina B.
RANGE WHIRLPOOL n/a "Cust showed pop, sent pic. CC that the control is not lighting up and the oven does not work. Found the black wire on the terminal block burnt. Will need a harness and a term block. ; ordrng 1 W11416047 (Harness)"
Gabriel P.
DRYER ROPER RED4516FW0 "Unit is heating customer has a clogg charge service call only,opt test ok"
Dan H.
MICROWAVE WHIRLPOOL WMH31017AS4 "Installed new switches, op test good"
Jason N.
WASHER WHIRLPOOL WFW92HEFC0 "Installed control. Ran diagnostics cycle, all functions passed. Op test good."
Jason N.
DRYER MAYTAG MGDC465HW0 "Installed radiant sensor, timer and cycling thermostat. Ran dryer op test. Watched 5 cycles, ignitor glowing and good ignition each time. Op test good."
Gabriel P.
REFRIGERATOR MAYTAG MDB9959SKZ0 Replaced panel ui and control. Opt test ok.
Dan H.
RANGE WHIRLPOOL WFE525S0JS0 "Customer complaint that unit heats up to 400 degrees then when shut off and turned back on unit shows less than 400 degrees, started bake for 400 degrees , unit at 398, temperature is within range, unit is operating as designed"
Corina B.
WASHER KENMORE 110.238221 "CC that the unit stops mid cycle but starts if you advance the timer, does not spin the clothes out. Found oil leaking underneath. Will need ; ordrng 1 W10820043 (Brake) and 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 WP661649 (Timer), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER MAYTAG MVWB865GW0 "Cc unit is making some noise, like scraping or change. Found some debris clanging up against drain pump, removed debris, tested, good. Op test ok"
Jeff M.
STACK W/D WHIRLPOOL WET4024HW0 The lock on the machine failed in the closed position. The lock will not unlock. The lid will have to be forcibly removed which means the lid will have to be replaced along with the lock; ordrng 1 W11189136 (Lid) and 1 W11371714 (Lock)
Brian M.
DRYER MAYTAG MED6200KW Cc unit not powering onFound control not plugged in Plugged in control OP Test Ok
Marie V.
REFRIGERATOR JENN-AIR JCD2295KEP "Cc that the unit does not dispense water. Found filter not all the way in. Corrected issue. Op test ok available Also cust wanted some parts that she needed for the ice maker, 2 of them are not longer available. ; ordrng 1 WP67005959 (Bucket ice) and 1 67004255 (Cover ice bucket) and 1 67004358 (Door ice bucket)"
Marie V.
WASHER WHIRLPOOL WTW5000DW3 "Cc that the unit will not spin. Ran diag found error code of F0E1 over suds detected, F9E1 long drain , F7E7 MOTOR UNABLE TO REACH TARGET RPM , F5E0 lid lock issue. Drain hose is all the way connected to the roof of the basement. Advice cust that the drain hose needs to be at least 39 inches high and not higher than 96inches. Unit lid lock failed on ohms reading. It was open from j6-2 to j6-3 and should have continuity. Cust does not want to fix at the moment, advice that she has 30 for the service call. ; ordrng 1 W11307244 (Lid lock), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL ED5FHAXVT00 "Cc: not dispensing iceFound auger motor receiving 115v but not functioning. Needs auger motor. Auger shows out of stock. Office to reschedule; ordrng 1 W10822606 (Auger motor), used 1 Shipping from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint that unit is not cooling properly, fresh food section temperature at 51 degrees, freezer section temperature at 35 degrees, found leak at factory weld on evaporator , unit needs new evaporator ; ordrng 1 WPW10313899 (Evaporator) and 1 W10143759 (Drier)"
Marie V.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc that the doors are not straight that the right side is a little off, and that the mullion wont open all the way so when they close the door it hits the right hand side door. Mullion will need to be replaced, is correctly installed but is stiff. Ordering part. And try to adjust door but it goes back to the same spot. ; ordrng 1 W11176246 (Mullion)"
Joe O.
WALL OVEN WHIRLPOOL WOS72EC0HS00 "Installed control, and ui. Ran test bake, no heat. Found unit only getting 120v. Checked breaker, found partially tripped. Shut of power at break. Breaker continuously tripping. Found house wiring for oven not up to code. Spoke with BJ. Disconnected oven completely from circuit, break continued to trip. BJ stated to leave oven disconnected and advise customer the house wiring needs corrected and oven needs re connected. Took pics of wiring. Need electricianHouse is vacant and customer did not answer the phone. ; saved tckt"
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "CC that there is no water pressure to the water and the ice maker is not working. Removed the filter found water pouring out of the John guest fitting. Found the water housing John guest fitting is not closing. Will need a new housing. ; ordrng 1 W10862456 (Water housing), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc unit needs compressorCust stated she had another company out who wanted to change the compressor. Found unit not cooling in both sections, no frost pattern on either evaporator. Compressor is running, amp draw on compressor is .4a. No heat on condenser. Unit has refrigerant leak. Ordering ff evaporator and uv drier. ; ordrng 1 W11116006 (Ff evap) and 1 WPW10143759 (Drier)"
Joe O.
REFRIGERATOR WHIRLPOOL KSCS25INSS00 "Cc: chatter noise when dispensing waterFound chatter noise went away when filter was removed. Water leaking in filter housing. Needs water filter housingFilter housing shows out of stock. Office to reschedule; ordrng 1 WPW10121140 (HOUSING, WATER FILTER), used 1 Shipping from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Cc unit not making iceRan manual harvest test on ice maker. Ice maker will not index. Unit needs ice maker. Customer disappeared and is not responding to my repeated calls. ; ordrng 1 WPW10300022 (Icemaker)
Brian M.
WASHER WHIRLPOOL WTW5550XW0 Cc of leak Found water leaking from around bottom of gearcaseAlso found motor to be extremely loud when running Needs gearcase and motor ; ordrng 1 W11132267 (gearcase) and 1 W10836348 (motor-drve)
Corina B.
SXS REFRIGERATOR KITCHENAID KSBS25FJBT01 CC that the water was leaking from the ice maker and does not dispense water. Water was turned off. Cycled ice maker could not find a leak in the ice maker. Thinking it was the water valve not turning off. Found the wires at the door broken. Water valve is nla. Called CP to see if there is a substitute for the water valve.
Corina B.
RANGE WHIRLPOOL WOC97EC0HZ03 "CC that the screen went completely black. Found the screen black. Turn breaker off for 30 seconds. Unit turned on. No error codes. Advised cust to connect to the WiFi and if it happens again will need a main control and ui. ; ordrng 1 W11428588 (Ui) and 1 W11261165 (Control), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL ET1LFKXKS04 "CC that there is water leaking into the refrigerator, found the drain hole blocked with ice. There is a copper wire around the heater. Steamed out the drain pan. Checked the drain tube at the drip pan, water coming threw. Optest ok."
Corina B.
DRYER WHIRLPOOL WED4800XQ3 CC that the they have to dry the clothes twice. Found the air dry has the heater turning on. Checked the heater open but is ground to the cabinet. Will need a new heater.; used 1 279838 (ELEMENT) from stock
Gabriel P.
WASHER WHIRLPOOL WTW4850HW1 "Found error f8e1 no fill, long fill we found the hot water valve closed causing washer not to wash recommended the customer to wash on tap cold cycle until fixing the leaking hot water valve to use the other cycles.and recommended customer to raise the drain tube to 39 to avoid siphoning. Opt test ok."
Jason N.
DRYER MAYTAG MEDP575GW0 "Cc unit overheating and smokingCustomer unit began to smoke during cycle. Inspected unit, found side vent connection to blower housing inside unit had come apart, blowing lint inside the unit. Evidence of burnt lint in heater element case. Cleaned out inside of unit and heater. Reattached side vent tube using screws and then retapped with foil tape. Ran dryer op test for 10 minutes, no operation, good heat, no smoke or overheating condition."
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Cc unit making humming noise, FF department is making some items real cold at top. Wen into diagnostics, loud humming coming from the Icemaker fan, damper could be not closing all the way as well causing items to freeze. Kind of hard to tell if there was a different fan motor making noise as well. Ordering out. ; ordrng 1 WPW10308033 (Icemaker fan) and 1 WPW10123444K (Fan wheel) and 1 WPW10196393 (Damper) and 1 W11334745 (FZ fan) and 1 W11387394 (Comp fan motor)"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Installed control board. Op test good.
Gabriel P.
OTR MICROWAVE WHIRLPOOL WML55011HS5 Call whirlpool tech line, op is normal
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS04 Installed paddles. Op test ok
Marie V.
WASHER AMANA NTW4516FW3 "Cc that the unit stays in spin and does not spin. Ran diag found no error codes. Unit was unplugged when arrival, cust plugged unit back in and lid lock was trying to lock but it didnt, ran a manual test on lid lock pass. Ran step 8 page 18, with the lid close found from J6-2 to J6-1 found 110.8 ohms , from from J6-3 to J6-2 door close is open , and door open is open as well unit need lid lock. Cust wants to be added to cancellation list. Please and thank youu ; ordrng 1 W11307244 (Lid lock)"
Brian M.
RANGE WHIRLPOOL WEG750H0HZ0 Installed control and UI Ran test bake to 350 OP Test Ok
Brian M.
WINE COOLER GE n/a "Cc unit not cooling Found fans running and compressor running but only pulling .1 amps Has a leak, the design of this unit the evap is inside the liner Not serviceable"
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SMHZ02 Cc unit not cooling Found defrost bimetal open Needs defrost bimetal and control ; ordrng 1 WPW10503278 (refer elect cont brd) and 1 W11260592 (harns-wire)
Brian M.
REFRIGERATOR KITCHENAID KRFC300EBS01 Took filter out and advised that its normal for it to feel like its going to pop off OP Test Ok
Brian M.
WASHER MAYTAG MVWC565FW1 Cc unit not working Found wash light on Reset board found little to no cold water entering Found filter to be clogged cleaned filter Ran auto test and calibration OP Test Ok Advised to get a o ring with filter and to install on hose to help prevent .
Corina B.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Model and serial do not match. Advised cust to call whirlpool with correct model and serial. When dispatch comes threw order the filter head.; ordrng 1 W11346623 (Filter head)
Jason N.
DISHWASHER WHIRLPOOL KDPE234GPS0 Cc unit top rack piece needs replacedConfirmed RH top rack adjuster bracket broken. Replaced using customer supplied parts. Reinstalled top rack. Op test good.
David R.
RANGE WHIRLPOOL WFE540H0AS1 "Cc unit bake is not working. Found broken element. Ordering element ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER WHIRLPOOL YFD45ESSM0WW There was a sock in the fan
Dan H.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Customer complaint of buzzing noise, confirmed, found evaporator frozen solid, bi metal is open, unit needs new evaporator fan motor/defrost thermostat ; ordrng 1 W11224591 (Fan/defrost tstat), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER FRIGIDAIRE FTF530FS3 "Customer complaint that unit is not draining, started drain and spin cycle, drain pump is working, found drain pump filter clogged, cleared, op test good"
Marie V.
WASHER AMANA NTW4516FW3 Cc that the unit keeps stalling at the end of wash cycle. Ran diag found F8E1 long fill no fill. Found drain hose on the floor. And unit was unleveled due to floor not level. Adjusted legs on unit. Advice cust that unit need to be 39 inches high to avoid siphoning also cold water was turned off. Turned back on notice that the hose was not hooked up correctly. Corrected issue. Ran calibration. Op test ok
David R.
WINE COOLER WHIRLPOOL WUW35X24DS02 Replaced control. Set unit temp to 44. Give 24 hours to return to normal temps. Op test ok
Jeff M.
DISHWASHER WHIRLPOOL WDT750SAHZ Installed the new part op tested good.
Marie V.
DRYER WHIRLPOOL MDE300AYW "Cc that the unit is making a grinding sound. When started unit is was very loud. Unit has bearing belt pulley all wear out , took pics. Cust will not fix. ; ordrng 2 306508 (Tumbler bearing kit)s and 1 WP6-3700340 (Pulley) and 1 WP33001807 (Seal) and 1 WP6-3129480 (Shaft) and 2 12001541 (Drum roller)s and 1 WP33002535 (Belt) and 1 WP6-3705180 (Idler arm), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DRYER AMANA NED4655EW1 "Customer complaint that unit is not starting, confirmed, thermal fuse , thermal cut off, Thermostats are good, door switch is good, unit needs new motor and timer, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 W10857612 (Timer) and 1 279827 (Motor)"
David R.
WASHER MAYTAG MVW6230RHW0 "Replaced shield, pulley cam is messed up as well from the shield scrapping. Replaced from t/s. Tested. Ran diagnostics, good. Op test ok; used 1 W10721967 (PULLEY) from stock"
Marie V.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Replaced damper, tested it on diag. Op test ok"
Marie V.
REFRIGERATOR MAYTAG MRT118FFFH01 Cc that the unit is still freezing food and not keeping temp on freezer. Evaporator has no frost. Unit will need sealed system. Because unit is trying to keep temp on freezer and theres a small leak the unit keeps running and freezes food on fresh food section. Unit will need compressor ; schdld next appmnt for 1/28 THU !
David R.
WASHER MAYTAG MVW7232HW0 "Found customer error for off balance load. Went into diagnostics F0E9, F0E5, both off balance error. Couldve been customer had uneven load or not deleting correct cycles for loads. Tested. Unit is working properly, op test ok"
Brian M.
REFRIGERATOR KITCHENAID KRFC704FSS00 Cc unit not making ice Found water filter to be causing a slow fill Removed filter and ice mold filled Advised to leave out filter or replace it
Jason N.
WASHER MAYTAG MVWC565FW2 "Cc unit not draining/wet cloths at endRan diagnostics, found code f5e1 for lid latch fault. Ran manual lid lock test, latch will not engage, will keep trying. Unit needs lid latch. Replaced lid latch using truck stock. Ran auto test and calibration. Op test good.; used 1 W11307244 (Lid latch) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit lights are on, but not doing anything elseFound all unit functions are not working. UI display is blank. Checked power board for output, 0v. Unplugged unit and plugged back in. Unit trying to power on, but stuck in a PO cycle. Unplugged all components from control board. Plugged unit in and plugged in connectors 1 and a time. Found ice box fan motor shorted, pulling down power board voltage. Unit needs ice box fan motor. Customer is not replacing, garage unit, ice maker is non functional. Kept ice box fan unplugged to allow unit to operate."
Jason N.
RANGE FRIGIDAIRE FGEF306TMFA "Cc unit codes f90 and oven door lockedFound upper oven door locked. Checked latch motor. Found cam rounded off around latch shaft, will not index. Cam has become wrapped around inner insulation. Cam is part of motor assembly. Unit needs latch motor. Customer also states burner are not working. Found no display for any burners. Checked connections on relays board, called Frigidaire techline, checked power to display board from Eoc relay board, found no power from relay board to Eoc display board. Unit also need relay board. Estimate only at this time."
Joe O.
REFRIGERATOR KITCHENAID KRMF706EBS00 Cc: freezer door gap in Found gap in gasket near top of door gasket. Looks like door is slightly angled out on the top of the glide brackets. Called whirlpool tech line spoke with Andrew. Advised him of what was found. He stated it is caused by a bent door brackets due to opening the door over time. He stated to replace both freezer door brackets.; ordrng 1 W10625069 (Bracket) and 1 W10625070 (Bracket)
Dan H.
DRYER KENMORE 110.676326 "Customer complaint that unit is not working, confirmed, found door switch broken, unit needs new door switch; ordrng 1 WP3406107 (Door switch), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR KITCHENAID KRFF507EWH00 "Cc unit is not cooling properly. Found FF evap cover frosted over. Following service pointer W11092686F. Will need kit to repair problem. Control not sending ojt correct voltage. Will need to steam ice. Cannot find FF thermistor on look up, parts to research. Setting as 2 count.*** requesting double labor. Will take a while to complete repair ; ordrng 1 W11457241 (Kit) and 1 W10633627 (Evap) and 1 WPW10389152 (Fan support) and 1 W10807590 (Control)"
Jeff M.
DRYER AMANA NED4655EW Installed the new part op tested good.
David R.
WASHER MAYTAG MVWX655DW1 "Customer complaint, unit not spinning. Found hub is stripped, washplate will not coming off bottom, will have to break apart. Let customer know estimate. Customer paid SVC, do not order parts ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFE550S0HZ Unit was plugged in and had accurate voltage and oven preheated. Opt test ok.
Gabriel P.
RANGE WHIRLPOOL WEG745H0FS1 Plugged in unit and the control panel did not light up unless pushing on the harness plugged into the control panel. Ordering control panel and harness.; ordrng 1 W11122852 (Control) and 1 W11176109 (Harness)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed the new part op tested good.
David R.
REFRIGERATOR GE GSH22JFXLCC "Cc unit not cooling. SxS. Temp both sections 70ish. Called and talked to Brian about symptoms. Tapped into systems, low readings on low side. Sealed system leak. Will need compressor and evap. Customer paid SVC, do not order parts.** if insurance approves. Would put as 4 count; ordrng 1 WR87X10111 (Compressor kit) and 1 WR87X28949 (Evap) and 1 WR49X10283 (Invertor), used 1 SHIPPING (shipping and handling), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Cc unit not staying cold Unit is in a non temp controlled environment Advised customer on recommended environment temps so unit can operate properly Unit is in a garage Advised that it will run best in the spring and summer months
Corina B.
WASHER MAYTAG MVWB766FW1 "Cust showed pop, sent pic. CC that there is a squeak and its leaking. Found the slide squeaking. The water valve is leaking. Will need a new slide and housing. ; ordrng 1 W11172234 (Water housing) and 1 W10734521 (Slider)"
Jeff M.
WASHER FRIGIDAIRE FAFS4272LW0 Bearings a failed customer will just buy a new one. unit would be completely rebuilt the units almost 10 years old
Joe O.
REFRIGERATOR KENMORE 106.8590283 "Found unit is r12 system. Spoke with BJ, We do not do r12 systems. Advised customer we cannot do r12 systems. Took parts for return.Office to contact for refund.; saved tckt"
Jeff M.
REFRIGERATOR KITCHENAID KRFF507HBS00 The LED module inside the freezer has failed I had one from truck stock I installed it unit tested good; used 1 W10695459 (Led) from stock
Marie V.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Replaced parts. Op test ok
Joe O.
DISHWASHER MAYTAG MDB7749SBW3 "Cc: ui not responding properlyWhen buttons on ui are pressed unit selects other cycles. Found silver migration on ribbon cable for ui. Needs ui. Customer does not want to repair at this time; ordrng 1 W10811166 (Ui), used 1 Shipping from stock"
Jason N.
RANGE KITCHENAID KSGB900ESS4 Cc unit drawer needs adjusted and one burner does not light Cust states burner seems to be ok. Checked all burners operation. All good spark and ignition. Bottom warmer drawer not aligned to bottom of unit. Tried adjusting rails. Left side sticking out 1/2 in. Ordering drawer rails.; ordrng 1 W11036176 (Drawer) and 1 W11131365 (Slide) and 1 W11123024 (Slide)
Dan H.
WASHER CROSLEY CAW9244DW0 "Customer complaint that unit is taking a long time to wash, ran diagnostics found f5e4(lid not opened between cycles) error code, started normal wash cycle, unit filled and began washing, unit advanced to rinse cycle, ran recalibration cycle, unit is operating as designed"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Verified unit for clicking sound look under washer and found the gearcase is leaking oil. Replacing gear case.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DRYER MAYTAG MEDC465HW0 "Cc unit making noiseCustomer stated it started out as a slight squeal now its a knocking noise. Confirmed knocking noise. Found rear left drum roller bushing wore. Unit needs drum roller. Replaced roller, did not charge customer for roller(overstocked with extra rollers). All other components checked good. Ran dryer op test, no abnormal noise heard. Op test good."
Corina B.
DISHWASHER GE GDT680SSH6SS Replaced the drain pump. Started a cycle. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Dan H.
DISHWASHER FRIGIDAIRE FFCD2413US2A "Customer complaint that unit is not draining, started normal wash cycle, unit filled, canceled, drain pump is working, water trickled out , repeated several times water flow Improved, advised customer to run cleaning cycle through unit to clear out, if issue is not resolved, unit will needs new drain hose"
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Installed harness OP Test Ok
Jeff M.
WASHER GE GDT695SGJBB Installed the new part op tested good.
Brian M.
WASHER AMANA NTW4516FW3 Cc unit not working properly Found cold valve not allowing water to enter all the way Also customer using cold temp with out hot water hooked up Advised on settings and to install o ring with screens
Gabriel P.
OTR MICROWAVE KITCHENAID KMHS120ESS5 "Replace interlocks switches,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL GSF26C4EXB02 "Customer complaint that unit is not cooling, fresh food section temperature at 70 degrees, freezer section temperature at 69 degrees, nothing is running, Unplugged unit, outlet good, plugged backed in, compressor and fans started, frost pattern forming, op test good"
Dan H.
REFRIGERATOR FRIGIDAIRE FFHT1831QS6 "Customer complaint of excessive condensation, door seals are good, found evaporator drain tube clogged, cleared, op test good"
David R.
RANGE AMANA AER6303MFB2 "Cc of plastic smell. Found power cord not installed correctly onto unit, not bolted all the way down, causing electrical ark. Replaced power cord, harness, wires that were burnt from t/s. Called techline to report. Customer paid labor/parts. Tested bake, good. All components working, op test ok; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 8171385RC (3 PRONG RANGE CORD) from stock"
Corina B.
DRYER KENMORE 110.628021 CC that the unit is not turning. Found the belt slipped off the idler pulley. Reinstalled. Optest ok
Marie V.
WASHER MAYTAG MVWC565FW1 Cc that the unit is getting off balance a lot. Unit ran good. Ran diag nor error codes. Adjusted suspension (w11457833). Op test ok
Jeff M.
WASHER MAYTAG MHW6630HW0 Installed the new part op tested good.
Jeff M.
WASHER MAYTAG MVWC565FW Installed the new part op tested good.
Jeff M.
WASHER WHIRLPOOL MVWC565FW2 The unit is filling with water. Op tested good there is no issue with the u it
Jeff M.
WASHER FRIGIDAIRE FFFW5000QW0 Installed the new part op tested good.
Jeff M.
RANGE MAYTAG MER6600FZ2 Installed the new part op tested good.
Brian M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Installed icemaker Ran test cycle OP Test Ok
Jason N.
WASHER WHIRLPOOL WTW5500XW3 "Cc lid lock flashingRan diagnostics, found codes f5e1 for lid up, f7e1 for gasket speed fault. Lid lock flashing will not engage. Unit needs lid latch. Estimate only at this time."
Brian M.
REFRIGERATOR KITCHENAID KBFN502EPA02 Installed leds OP Test Ok
Jason N.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Installed ui interface board. No faults. Op test good.
Gabriel P.
REFRIGERATOR MAYTAG MRT118FFFE00 "Replace thermistor,opt test ok"
Joe O.
DISHWASHER WHIRLPOOL MDB4949SDE2 "Cc: noises, not cleaning properlyFound grinding noise from sump, and low pressure from sump. Could not find anything debris stuck in sump. Needs sump assemblySump shows out of stockEntitlement shows Sump assembly under 10 year parts only warranty; ordrng 1 WPW10591570 (SUMP ASM, PUMP MOTOR(M028))"
Jeff M.
DRYER WHIRLPOOL MGD6230HW0 The unit has a e3f2 code open moisture circuit needs a harness and control; ordrng 1 W11406682 (Control) and 1 WPW10298258 (Harness)
Joe O.
REFRIGERATOR WHIRLPOOL WRS312SNHM Installed condenser fan motor.
Jason N.
WASHER MAYTAG MVWX600XW0 Installed cold water valve. Ran auto test and calibration. Op test good.
Jeff M.
DRYER KENMORE 110.6233251 Dryer squeaks needs repair kits; ordrng 1 4392065 (Kit)
Joe O.
RANGE KITCHENAID KSGB900ESS0 "Cc: f8e0 error codeFound error code f8e0(cooling fan speed too low) f0e1(relay board). Ran auto test. Blower fan not running. Needs cooling fan. Replaced blower fan, ran test bake. Op test ok ; used 1 W11107275 (FAN-BLWR) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc unit making a humming sound randomly Customer states noise from unit sounds like a broken fan. Ran diagnostics functions, found damper open and close very squeaky and grinding. Unit needs damper control. Estimate at this point. Customer may call back move forward with repair later."
David R.
RANGE JENN-AIR JES8850AAB "Cc front panel not working, unit is about 15 years old. Power coming to control but no display, NLA 74005731 clock with harness, WP74005742 control panel assy 276.42. Disco"
Jason N.
OTR MICROWAVE GE PT970S0M1SS "Cc microwave table not turning and oven door staying lockedConfirmed door locked will not release, lock motor still running. Tried picking lock using wire hanger. Will not pull over. Called Ge techline, Ryan, stated will have to try picking it when the motor is running as this is the only way to get it to index back over to open, does not have a spring release. If unsuccessful in picking lock, will have to break door. Called BJ to inform, notify customer of GE techs instructions and see if they want to proceed. I am not comfortable breaking the oven door on this unit. Advised customer, they agreed not to break door. Unable to repair unit or properly diagnose."
Joe O.
WASHER WHIRLPOOL WTW4816FW2 "Cc: squealing, off balanceCustomer stated during spin unit was squealing. Customer stated she had 1 bath towel and some smaller washcloths and hand towels in unit when it went off balance. Advised customer if the weight in unit was off it will go off balance. Found hot and cold reversed. Swapped lines. Ran auto test. Ran drain and spin. Found basket well balanced. Could not duplicate issue. Op test ok"
Joe O.
RANGE GE JGS650DEF2BB Cc: will not heat in bakeFound igniter only pulling 2.7 amps. Needs igniter. Replaced igniter. Ran test bake. Op test ok; used 1 12400035 (Igniter) from stock
Brian M.
DRYER WHIRLPOOL WED4815EW1 Cc unit will not shut off during auto dry Found t-f open on timer Needs timer and thermostat fix ; ordrng 1 WP3387134 (thrmst-fix) and 1 WPW10185982 (timer)
Joe O.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc: not drainingCustomer stated it has not drained since purchase. Found plug still in garbage disposal. Removed plug. Tested. Op test ok
Gabriel P.
WASHER GE GTWN2800D2WW Verified problem with knob and found that the clips holding it in back of panel was broken off needs replacement. Gave customer estimate on part and labor and he decided not to fix unit.; rqstng P&A on 1 WH42X22721 (Washing machines backsplash)
David R.
DRYER MAYTAG MEDC300BW0 "Cc unit not turning on. Checked power, good. Checked thermal fuse, open. Replaced from t/s. Claiming 2 because one of the fuses off t/s was broke. Tested. Unit is cycling and heating properly. Op test ok; used 1 3392519 ("
Joe O.
WASHER WHIRLPOOL WFW95HEDC0 Cc: leakingFound hole in bellow. Needs bellowBellow shows out of stock. Office to reschedule; ordrng 1 W11106747 (DOOR BOOT)
David R.
WASHER GE WCVH6800J1WW "Cc after 10-15 mins unit will drain and shut off, doesnt matter what cycle. Started normal cycle. Heard no water going in. Found that the water was shut off to unit. Customer has leak in house so water is turned off. Unit is good. ; used 1 SENIORDISCOUNT (senior discount) from stock"
Marie V.
REFRIGERATOR GE ZISB360DKB Replaced control and bimetallic. Advice cust to allow 24 hours for unit to reach correct temp. No core for return.
Marie V.
DBL WALL OVEN JENN-AIR JJW2830WP00 "Replaced both heating element, recalibrate unit 10*, preheated to 350*. Op test ok."
Joe O.
DRYER WHIRLPOOL WED92HEFC0 "Cc: squealingFound rollers worn, needs dryer repair kit.Dryer repair kit shows out of stock, office to reschedule; ordrd 1 4392067 (DRYER REPAIR KIT)"
Jeff M.
DISHWASHER WHIRLPOOL WDF330PAHW2 The heating ele. Is off. Customer told me that the machine will sometimes spray water and sometimes will not. because the heating ele. Is off and what the customer stated that means that the machine is stalling out needs a sump motor and control board; ordrng 1 Control and 1 W11025157 (Sump)