Local Reviews
Powered by Fluid LOCALGreat service and the repairman was very, very good. I would highly recommend him to anyone.
Ronald - Avon Lake, OH
David
David - Garfield Heights, OH
Great service
Betty - Richmond Heights, OH
Excellent!
service was completed in a timely manner ith good suggestions from the service ech
Don - Willowick, OH
Excellent Service
Leah - Kent, OH
Fred’s Appliance could not have provided better customer satisfaction. The entire team was friendly and when they discovered that one visit was under warranty and we had already paid for the repairs they refunded the money. Thank you!
Great service.
Marlin - Chardon, OH
The young man that came to repair our dishwasher was very courteous and found the problem right away. He also fixed something else that might cause future problems. Thank you for the great service.
great service
June - Painesville, OH
Excellent service!
Valerie - Westlake, OH
George is a very knowledgeable, educational, professional person. He immediately diagnosed and repaired the problem in my dishwasher. He then checked the system to make sure everything was operating efficiently. I will definitely call Fred’s Appliance service for my appliance repairs again. I will request George!
Great service
Alan - Cleveland, OH
on time,professional,competent and pleasant
Ken - Madison, OH
Arrived when he said he would and worked diligently to remedy a warranty issue. very competent!
Very professional
Annette - Rocky River, OH
Good experience from start to finish
Totally missed the problem
Kristina - Reminderville, OH
Brian has been out to my home to attempt to fix my refrigerator on a number of occasions. It would appear that the problem is resolved but a few months later, I am throwing away tons of food again. I asked for another serviceman this time and he said that the part the Brian ordered (that he replaced 5 months ago) was not the problem. Brian was wrong each time that he came out. Corey got it right the first time. I told Brian about the issue the first time that he came out, as it has been an issue since the 1st year that I owned the refrigerator.
Response from Fred's Appliance Service:
Hi Kristina, We appreciate you taking the time to share your review with us! Intermittent issues can certainly be challenging to diagnose and pinpoint. We apologize that the issue was not rectified at the original visit. But, we are so happy to hear that our refrigerator is up and running again! Have a great week! The Fred's Team
On time, good work
Kristina - Reminderville, OH
i had another serviceman out to my home to fix my refrigerator on a number of occasions this year. I kept having problems with it, having to throw away expensive food each time. Corey came out one time and figured it out. He took time to explain the problem to me and was very professional.
Great service I would definitely recommend them and call them again when needed
Jean - Rootstown, OH
Technician showed up on time was efficient found the problem and the repair was completed in a timely matter , they were able to get me in earlier the the scheduled appt which was greatly appreciated!
Susan
Susan - Mayfield, OH
Great Service
Berna - Pepper Pike, OH
Very experienced & knowledgeable technician who did the repair timely & professionally!
Great service
Leo - Avon, OH
You have a great employee in Gabe. Very respectful and knowledgeable.
Anjua
Anjua - Shaker Heights, OH
Great. Jason was polite, neat and quick.
Good service
Jason - Painesville, OH
Very professional
Great service! Dan has been very patient with us over what is a tricky repair.
Charles - Valley View, OH
Dan has had to come out 3 times to repair a tricky problem with our washer. After installing a new control the washer worked fine. The next morning it didn't. He returned the next day and the washer was working again. That night it stopped again. We took a video this time to better show the problem. He's scheduled again for Wednesday and we're hoping to get the problem resolved so we can stop pestering everyone. Thanks!
Outstanding Service
Deborah - Mentor, OH
Fred’s is the best company to service all your home appliances. I have been with them for years and never had one issue. Service men always prompt, clean, and knowledgeable. The office ladies are so nice. You are not going to wait weeks for an appointment.
Great service
James - Brook Park, OH
David was professional, explained everything, worked quickly and my dryer sounds better than it did when I got it!
Gabriel
John - Bay Village, OH
Good Service
Laverne - Strongsville, OH
He came within the designated time which was good and did a good job cleaning up after himself
corinna was great
Robert - Bedford, OH
great service
Ken - Painesville, OH
Great diagnostician. Great service.
Anne - Roaming Shores, OH
See note above.
Professional Service,
Kathryn - Mayfield Heights, OH
Technician was very professional and friendly, service with a smile.
Fast efficient and friendly
Nicole - Highland Heights, OH
Great service again
Jennifer - Pepper Pike, OH
The technician quickly diagnosed issue and cleaned things up. He was friendly and explained things clearly. Giving 3 stars for convenience because it took a week before somebody was available, which might no be easily solved with shortages of good technicians.
Excellent service!
Janis - Valley View, OH
Excellent Customer Service
Larry - Solon, OH
From the appointment to the repair, I couldn’t ask for more. This is a wonderful company!
Great service
Dana - Brecksville, OH
Great Service
Terrence - Cleveland, OH
I thought Jeff M was knowledgeable and answer my questions. I told him that this is the 2nd time this has happened in 2 years and he told me there my be a mother board problem which would indicate a manufacturing problem.
Great service for a 💩 product
Rich - Avon Lake, OH
Gabriel was professional and a pleasure on each of his service calls for my lemon of a fridge...
Oven repair
Robert - Mentor, OH
Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.
did great job
Margo - Brooklyn, OH
Did a very good job of explaining everything about the product and answered all of my questions.
Rebecca
Rebecca - Bay Village, OH
Very professional. Gabriel was on time and very helpful.
Excellent service
Laura - Cleveland, OH
Excellent service
Darryl - Lakewood, OH
Service technicians were extremely professional and prompt and informative. They resolve the issue quickly and were very friendly.
great Service
Michael - Avon Lake, OH
Great experience
great service, good attitude
Peter - Rocky River, OH
Excellent
John - Chardon, OH
Our experience with Joe O and Fred’s was excellent in every way. We had a warranty through Home Depot for this repair but we use Fred’s normally so we were happy to be able to stick with Fred’s. Could not be happier.
On time fixed problem
Bill - Mentor, OH
Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.
Great job
Efficient - Rocky River, OH
This could not have been easier for me.
Great service
Bill - Mentor, OH
I will recommend your company anytime.
Claude - Lorain, OH
Great service!
Lauren - Parma, OH
I received appointment confirmation and updated so I knew when the repairman would be there. The tech was friendly, helpful, and informative. The issue was fixed quickly. Definitely would recommend them!
great job
Connie - Wellington, OH
the tec was very polite and fast and he new what he was doing
dryer fix
Moira - Avon Lake, OH
Gabriel was very thorough and spent time talking to me about the problem and how to fix it. thanks!
Excellent service
Lucy - Ashtabula, OH
The tech was awesome and very helpful!!!
Mary
Mary - Lakewood, OH
Whirlpool refrigerator serviced
Phil - Painesville, OH
Jeff from Fred’s Appliance was very friendly and knowledgable. He was able to zero in on the reason for our ice maker not working due to a specific fault code. However upon opening up the ice maker it was also discovered that the maker’s heating element that helps the ice to free itself from the ice maker and drop into the bin had shorted and nearly caught on fire. It had scorched the plastic around it. This required replacing several components of the ice maker as well as the overall controller board. After his repairs, we are now up and running again.
Pleased
Edward - Cleveland, OH
Competent
Renee - Westlake, OH
Cory was running late with another customer and someone from the office called to say he would be a little late for my appointment. I found this to be refreshing since you can't find companies who really care about customer's time. When Cory arrived the appliance wasn't making the noise but he listened to our description and was able to pinpoint the issue. Was thankful that he was apply to fix the issue with the description and not have to hear the noise. Cory is a competent and knowledgeable employee.
Great service
Susan - Fairview Park, OH
Excellent truly professional service! David knows his stuff!
Great service, very knowledgeable technician, very helpful and informative.
Anthony - Rocky River, OH
Great service, very knowledgeable technician, very helpful and informative. Would definitely use Fred’s again!
we out of useing our refrigerator for three days and fred's appliance got it fixted the same day.
Paul - Garfield Heights, OH
Patricia
Patricia - Wellington, OH
Dave has good work ethics and did a wonderful job. Will definitely continue to call when we need service.
Marcella
Marcella - Shaker Heights, OH
Great Service! My technician was professional and friendly.
Great service!
Tiffany - Atwater, OH
Mr
Antonio - Fairview Park, OH
Outstanding
noisy refrigeratior
Shirley - Brecksville, OH
The young man who came out (second time) tried to explain why the new frig was so noisy. He did not put the part on that was sent us inasmuch as he did not think it would help the problem. It is very frustrating and irritating that the frig, new, makes so much noise.
Response from Fred's Appliance Service:
Hi Shirley, We appreciate your feedback and we are sorry to hear that you are dissatisfied with the noises of your refrigerator. All models are made a bit differently and it can be disappointing when a newer unit doesn't function the same as a former unit. We recommend reaching out to Whirlpool to see if they have any other tips or tricks to help decrease the noise of the compressor. Have a great weekend! The Fred's Team
Refrigerator
Dennis - Perry, OH
Professional, answered all my questions, very helpful. Would request Jason in the future. Thank you!
Prompt service that quickly diagnosed the problem, reasonable price.
Joel - Shaker Heights, OH
My experience was excellent from the time I called to request a service call to the time the service representative quickly diagnosed the problem and fixed it.
Solved problem but I had to find replacement parts on line
Peter - Bay Village, OH
Great Service
Karen - Bay Village, OH
Great service
Bill - Avon, OH
Job completed in a timely and efficient manner
Cynthia - Lakewood, OH
Timely and Efficient Service
Cynthia - Lakewood, OH
Great Job
William - Mantua, OH
Brian was awesome, very knowledgeable, fast & friendly. Fixed my machine, there wasn’t a doubt he knew his stuff. It doesn’t get much easier when dealing with appliance repairs. That being said , the price was astonishing. I get it that it’s a business to make a living . But for the service charge nothing was included, no first half hour , no 15 minutes, nothing. Then I got charged for the part & installation. What was paid was pretty much Lawyers wages. I hope the Technicians are well taken care of because the repair cost almost as much as a new appliance. I’ll use the service again , but hopefully after I hit the lottery. Thank you
Response from Fred's Appliance Service:
Hi There William! Thanks so much for dropping us a line. We're very happy that Brian provided awesome service for you. We're sorry you felt the repair was too expensive. After careful review of your job record, we're seeing you were charged in accordance with our national flat rate labor guide. We choose to charge in a flat rate fashion as we would never want to penalize our customers for newer technicians that are still learning the ropes--this could easily happen if we were charging by the hour. We understand repairs aren't cheap, and it's never fun to have a surprise appliance repair bill. There's lots of expense and overhead that goes into getting a well-trained, awesome technician to your doorstep. We do generously share earnings as we pride ourselves in offering great benefits and awesome salaries to our team. We also stand behind our work, and will always be at your service if anything goes awry. Thanks again for sharing your experience! -The Fred's Team
Excellent service
Bradley - Ravenna, OH
Good
Sherry - Diamond, OH
Friendly Service
Gina - Bay Village, OH
Corina was able to diagnose the issue with my washer and dryer. She took the time to explain what the issue was. She was very professional and friendly.
Great service
Chris - Streetsboro, OH
Brian showed up in the specified timeframe, repaired the issue within minutes, and answered all questions I had. Great service
Very professional
Giovanna - Avon, OH
Gabriel was very knowledgeable of the issue he encountered in my refrigerator and explained it in a very easy way to understand for me.
Great job
Dana - Cleveland, OH
Corina did a great job. She was very considerate of my house and respected her work environment
Keep up with good work
Beverly - Cleveland, OH
Thumbs up!
Ruth - Kent, OH
Brian is awesome, send him every time please!
Prompt visit. Unsuccessful end result.
Dan - Shaker Heights, OH
Jeff arrived early and did his best to help with our problem. Jenn-Air said a tech could find the model number as it would be on the oven in two places. Unfortunately, there was only one area where a tag was and it was illegible. No service could be done. Bummer.
Response from Fred's Appliance Service:
Hi Dan, We appreciate your feedback and we are happy to hear that our service was prompt! Unfortunately, if we are unable to locate the model and serial numbers, we are unable to locate service sheets and parts for the unit. We apologize for the inconvenience! Thank you! The Fred's Team
good service
Randy - Avon Lake, OH
Gabriel was very good and talkative about what he was doing. the call was a warranty the burners on our new stove where bad. They had a service note on them which means to me they had a recall on them.He checked everything over to make sure it all worked before he left. great job by him
Best service technician/great service
Sue - Painesville, OH
Corina expertly diagnosed the situation and carefully replaced the parts. She was extremely organized and efficient. Her follow through and attention to detail was exceptional!
Great service
John - Kent, OH
Showed up on time and was done within 1/2 hour. Friendly , reliable and informative. Great rep’s! Brian M.nwas exceptionally knowledgeable.
Professional and friendly
Deborah - Ravenna, OH
I had to leave for work before the technician arrived but my daughter was here. She said he was very professional and kind.
Good job.
M. J. - Columbia Station, OH
Efficient service. Good follow-through from beginning to end.
Great Service
Chloe - Mentor, OH
I had a great experience with our technician. He arrived promptly, had a positive attitude, and was able to determine what the issue with our washing machine was very quickly after running some tests. Thank you for your excellent service!
Great service
Ann - Elyria, OH
David was excellent!!!
Great Whirlpool service
Gordon - Bay Village, OH
Excellent service call
Very professional
Nick - Brecksville, OH
Review
David - Lakewood, OH
Tech was very professional and friendly. Quickly determined issue and was very helpful in getting my refrigerator repairs
Clinton
Clinton - Cleveland, OH
Stay at home
Super nice guy. very knowledgeable about our dishwasher
Cal - Aurora, OH
great service
Mike - LaGrange, OH
very knowledgeable and efficient
Very good service
Adreianna - South Euclid, OH
Joe O. was very professional and did not leave a mess in my kitchen. Very informative with suggestions of what can I do as far as the fridge.
refrig
Muriel - Aurora, OH
Too many breakdowns but service was good. However, since you don't seem to carry any parts in inventory its a long process. First call to get in line for service call. Then wait for part and wait in line for next avail service call.
Response from Fred's Appliance Service:
Hello Muriel, We appreciate your feedback! While we do carry the quickest moving parts on our trucks, we aren't able to carry everything. We are in the midst of our busy summer season so we appreciate your patience in scheduling. We are happy to hear that your service was good! Have a great weekend! The Fred's Team
Great Service
Robert - Cleveland, OH
Brenda
Langshaw - Perry, OH
Very helpful
Warranty visit
Kathleen - Chagrin Falls, OH
Good!
Great service excellent job no long wait time very punctual
Connie - Lyndhurst, OH
Great service excellent job not a long wait time very punctual
Professional and courteous
Kathryn - Rocky River, OH
Great service. Friendly, courteous. Explained everything thoroughly. On time. Cleaned up afterwards.
Great job
Michael - Avon Lake, OH
dont understand this question
Ronald - Berea, OH
She was prompt, professional, and pleasant. Took care of our problem. so nice to see a trained woman in this field.
Maytag washer diagnosis/repair
Randall - Westlake, OH
Fast service - honest advice
Great personality
Bernard - Cleveland, OH
She is very knowledgeable and great
Good service- technician knows the trade
David - North Olmsted, OH
Corina know what she is doing. She was on time and very curious to the customer. Quick to determine the problem and acted accordingly to get the problem corrected.
Gabriel was great. Dishwasher working well.
Matt - Lorain, OH
Excellent
Santisuk - Cleveland, OH
Great service
Evan - Lakewood, OH
Service tech was courteous, professional and expedient
Fantastic service.
Jeffery - Bay Village, OH
She was friendly, extremely competent, efficient, well-spoken and polite. I was very impressed with her.
Long time (4 weeks) before being completely repaired.
Don - Wellington, OH
Not happy with the Whirpool refrigerator but very happy with Dave R who seems to be very knowledgeable and also very nice. He diagnosed the problem and did his best to rectify the problem. I am almost sure that if he had been out here on the second call the refrigerator would have been repaired faster than 4 weeks
Response from Fred's Appliance Service:
Hi Don, Thank you for taking the time to share your experience with us. We certainly understand how frustrating it can be to have your refrigerator break down. After reviewing your work order, I do see that the repair took longer than we had hoped and we apologize for that! We are so happy that you were satisfied with your service and technician! Have a great week! The Fred's Team
Great tech
Gary - Lorain, OH
Gabriel was a great tech. I will definitely recommend your company.
good job
Randy - Ashtabula, OH
Great Service
Prescilla - Avon Lake, OH
Prompt, helpful and very competent technician. Thanks
Heather
Heather - Avon Lake, OH
Gabriel was very professional, thorough and efficient.
Great Service
Christine - Cleveland, OH
Very Responsive and the problem was fixed
Very good appointment! He was thorough, explained our issue, told us our options. Would not hesitate to request him again.
James - North Ridgeville, OH
Excellent! We found out why our dryer is not working properly. This young man was professional & knowledgeable, polite & a pleasure to deal with.
I Want to Give Five-Stars
Derek - Bedford, OH
I loved everything about my service except for the lost of time due to not giving a closer window of expected service time.
Response from Fred's Appliance Service:
Hi Derek, We appreciate you sharing your experience with us! Scheduling is certainly one of the most challenging aspects of our job. We must account for traffic, the length of time for repairs and the diagnosing time for units we haven't even seen yet! We provide three-hour windows to account for all of these variables and so our customers aren't spending an entire day waiting! We appreciate your patience and we are so happy that your experience was great! Have a great week, The Fred's Team
Beats the cost of a new one!!!
Dan - Strongsville, OH
very professional... arrived earlier than expected... Dryer works great...
survey
Marie - Solon, OH
Great service
Kimberly - Chardon, OH
Great service
Jill - Avon Lake, OH
Tech was professional and polite, very knowledgeable and helpful!
Owner
Diane - Rocky River, OH
Great service
Beverly - Painesville, OH
Very pleased
Personable technician.
Carol - South Euclid, OH
507 Kent
Nicol-mother - Kent, OH
Technician did not fix the dryer; I called immediately and was not able to schedule another appointment for 2 weeks. I have college students living in the property and they have been w/o a dryer for over a month.
Response from Fred's Appliance Service:
Hello Nicol-mother, Thank you for your review! When the technician was at your home, he was not able to find anything wrong with the dryer's operation. Intermittent issues can certainly be challenging to diagnose! I do see that you called to schedule a return visit on August 2nd and we will be coming out this Wednesday the 7th. We are in the midst of our summer busy season so we apologize for the delay! We have you on our cancellation list so if we should get an opening sooner, we will certainly give you a call! Have a great week, The Fred's Team
Great
Marni - Aurora, OH
Great service
Candy - Chagrin Falls, OH
Work done in a timely manner
From phone call to completeion fantastic service
Richard - Broadview Heights, OH
Maytag Man was awesome!!
Andrea - Madison, OH
When service man had seen what small laundry I have, he took that as a challenge and found a way to troubleshoot and repair. I was impressed!!! They are my go to guys moving forward!!
Na
Bernard - Beachwood, OH
Simple problem handled courteously.
Great
Jim - Mantua, OH
Very informed, and knowledgeable about our Appliance.
Always great service with Dave!
Connie - Columbia Station, OH
Always great service with Dave!
Great Technician
Matt - Lorain, OH
Gabriel arrived around 7 p.m., well after the initial time estimate but through no fault of his own. Even though we were his last stop and he'd had an incredibly long day, Gabriel took his time to explain every aspect of the issues with our freezer and dryer. He knew exactly what to look for and identified the problems quickly. I always like to chat with anyone who's helping solve a problem so that I can learn how to avoid similar issues in the future, and Gabriel had no problem explaining where things had failed and what I could do going forward to better maintain the appliances. Equally important though was his appreciation for his employer. As a business owner myself, I would be elated to learn that one of my employees spoke so highly of me even when I'm not around. Gabriel had nothing but great things to say about Fred's, and the wonderful things they do to show appreciation for their employees. It's obvious that the employees value their jobs and want to go above and beyond for the company. Keep up the great work!
Great Service All Around!!!
Nicole - Lorain, OH
Our experience with this company was amazing with talking to you on the phone, getting prompt emails for your appointment time/confirmation, and the technician quality.
Dan was excellent!
Kathleen - Solon, OH
He even waited for me to get home!
Great service!
Terri - Garrettsville, OH
Brian was our repairman and he did a great job. He was on schedule, friendly and we were very pleased with the service and the price.
Polite new exactly what was the problem
Francesca - Lorain, OH
Onset well manners
Great service
Jackie - Cleveland, OH
Great service
Professional and Detail Oriented Technician !!!
Suzanne - North Olmsted, OH
We were very pleased with the professional service done by Corina on our Whirlpool refrigerator. She was thorough and detail oriented in accessing the situation and the needed adjustment to correct it.
Service tech was very knowledgeable and respectful! Great experience!
Derek - Elyria, OH
Belinda
Belinda - Walton Hills, OH
Excellent Service
Meg - Chardon, OH
Our service was excellent. We usually use Fred’s but this time we had a warranty through Home Depot. Thankfully they use Fred’s too! Very satisfied as always.
Rodriguez
Vesna - Ravenna, OH
Don
Donald - Elyria, OH
Outstanding service AFTER the right part was secured.
Response from Fred's Appliance Service:
Hi Donald, Thanks for sharing your review with us! Sometimes we don't quite get it right the first time, but we are glad you allowed us to make it right and repair your range! It took an extra trip, but we are happy to hear your unit is up and running again! Thank you, The Fred's Team
Great Service!!!
Cynthia - Ravenna, OH
Good service
Becky - Brook Park, OH
Warranty service
Debra - Eastlake, OH
Horrible Service and Complete waste of time
Angel - Cleveland, OH
Horrible wish I got paid to come to appointments late not call and then not even stay more than 30 minutes and report back false info!
Response from Fred's Appliance Service:
Hi Angelica, Thank you for submitting your review. We apologize that your technician was running late. I do see that we have you scheduled for a follow-up visit. We will be sure to get your concerns addressed as soon as possible! We hope you have a great weekend! Thank you! The Fred's Team
GaryT
Gary - Olmsted Township, OH
Very sadtidfird with the service call from Cory from Fred’s appliance
Keith
Keith - Fairview Park, OH
Corey knows his stuff very pleasant person
Terrible
Mary - Elyria, OH
Response from Fred's Appliance Service:
Hi Mary, We are so sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that! Please give us a call at 1-888-45-FREDS so that we can work together on a solution. Thank you! The Fred's Team
Corina was so professional
Sandra - North Olmsted, OH
Corina came to service our freezer. She was so pleasant and professional it was a pleasure to have her in our home
Good service
Duane - Lorain, OH
Great service, very knowledgeable and repectful
Frank - Willoughby, OH
Rocky
Rocky - Garfield Heights, OH
Great Service!!!!
Great service.
Sue - Streetsboro, OH
Friendly representative. Seemed knowledgeable. He was on tome.
Prompt service and quick fix
James - Mentor, OH
Jeff was timely on both visits and quickly identified the fix. After the required part arrived, Jeff quickly installed it and everything has been working great since.
Great service !!
Mark - Mayfield Heights, OH
I appreciated the email that showed the technician scheduled and where I was on his list of stops. Nice touch!
Good professional service
John - Madison, OH
Excellent service
Thomas - Avon Lake, OH
He gave me advice on the smell it sometimes gives off. Explained why.
Great Service
Carol - Chardon, OH
Jo O did an awesome job!
Great job done
Michael - Lorain, OH
Would recommend them
Very courteous and professional
Janenne - Moreland Hills, OH
Corey was easy to talk with and understand. He arrived timely and was very professional.
Great knowledgeable service
Mark - Rocky River, OH
Trust worthy and professional
Lisa - Willoughby Hills, OH
Highly professional service, and trust worthy company. They know what their doing!
Great service, timely arrival
Patricia - Kent, OH
Mark - Willoughby, OH
Perfect! Seamless! Flawless! Need I say more? Simple convenient painless...professional prompt pleasant
Annie
Annie - Mentor, OH
Great service
Brianne - Madison, OH
Quick and fast service!! Overall great job
Whirlpool Dryer repair
Deborah - Beachwood, OH
Fred's appliance is very customer oriented. numerous updates on status of repair and appointment schedule. Even have a link to track your technician assigned for the day so you know your status. Jason N was on time, friendly and efficient in replacing the part. Took less than 20 minutes. Explained the problem.
It did take 2 visits but the washer now does not leak
Mary - Perry, OH
Sad
Melo - Broadview Heights, OH
I had a technician come in to check my dryer and within 10 minutes he told me that my electrical outlet wasn’t producing enough power to run my dryer which had stopped working. When I expressed my surprise that the outlet wasn’t working he sarcastically stated why is it people believe a dryer can break but nothing else. I stated that I was just shocked it was my outlet. He told me to hire an electrician. I did find a electrician who told me it is rare for a outlet to stop working particularly one that is used primarily for a dryer where the plug is not removed. He tested the outlet as well as the main panel and showed me I was getting sufficient power to the dryer. He even tested the power going to the dryer which also showed sufficient power. I did call back and scheduled another appointment with a different technician and was happy when he listened to me about the issues I was having and immediately figured out it was the electrical panel in the dryer that was broke. In the end the 2nd technician was great and had great customer service however my experience with the first technician was disappointing. I wasted time and money because the issue as misdiagnosed.
Response from Fred's Appliance Service:
Hi Melody, We appreciate you sharing your review with us! It's very important that an appliance is receiving enough power so that's usually one of the first things that our technicians check out and we come across faulty outlets rather often. We are happy to hear that our technician was able to diagnose your dryer and offered great customer service! Thank you, The Fred's Team
Great services
Jennifer - Cleveland, OH
Top notch
Deborah - Beachwood, OH
Great and understanding service
Teresa - Montville, OH
Danah
Danah - Chagrin Falls, OH
Great. Efficient. On time.
Great service
John - Aurora, OH
Polite, excellent repair!
Quality work
Nathan - Brooklyn Heights, OH
Listened, repaired the issues of microwave and clothes washer, left both in excellent condition
Great Service
Tony - Avon, OH
Great service, big price.
Richard - Painesville, OH
Wasn't here 10 minutes That's OK.
Great service
Jim - Bay Village, OH
ixed display
Michelle - Strongsville, OH
Polite and efficient
Diane - Madison, OH
Arrived on time, friendly and professional
Gloria
Gloria - Beachwood, OH
Karen
Karen - Cleveland, OH
Response from Fred's Appliance Service:
Hi Karen, Thank you for submitting your review. We are so sorry to hear you didn't receive 5-star service! We have a make-it-right policy and we would appreciate the opportunity to do just that! Please give us a call at 1-888-45-FREDS to discuss the details and we will work with you on a resolution. If you are still having troubles with your appliance we will be happy to send a technician out to take another look! Thank you, The Fred's Team
Great service
Barbara - Beachwood, OH
Everything went well
Good service
Joshua - Cleveland, OH
very professional
Daniel - Westlake, OH
warranty service
Ron
Ronald - Concord Township, OH
Excellent service
Highly experienced technician, on time, friendly and explained in layman's terms all aspects of work to be done.
Chuck - Rocky River, OH
Highly experienced technician, on time, efficient, friendly and explained in layman's terms all aspects of work to be done.
Fast, on time service
Michael - Westlake, OH
I am used to waiting forever and a day to get appliance service. I was so pleased to get fast service; even better, it was on schedule. Corina was polite and knowledgable; Fred's had the parts to repair my dryer right on the truck. Best appliance repair ever.
Debbie
Debbie - Perry, OH
Good Services
Great service!!
Anthony - Kent, OH
Great in every aspect!
Veronica - Mentor, OH
Jason was great. Explained the problem and what he fixed. Very pleasant individual. Fred’s email/phone notification system is one of the best I’ve used. Knew exactly when they were going to arrive in advance.
Jackie
James - North Ridgeville, OH
Very professional and polite
Fred’s Customer Service is the best!!
Rebecca - Chagrin Falls, OH
Great service
Francoise - Beachwood, OH
Excellent Service. Professional
Keith - Mentor, OH
Technician solved the problem and provided valuable user information.
great service and corey was very efficent and helpful
Kenneth - Parma, OH
He was very nice and informative. It was a great pleasure to work for him
Michele - Kent, OH
Joe O.
RANGE WHIRLPOOL WFE550S0HZ1 "Cc: blank displayFound harness shorted on terminal block. Needs terminal block, harness, screws and 4 prong range cord; ordrng 1 PT400 (cord-power) and 1 W11458883 (HARNESS) and 6 WP3400029 (nut)s and 1 WPW10245259 (block-term)"
Gabriel P.
FREEZER KITCHENAID KRFF507HPS00 "Replace all parts,opt test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Customer complaint of a dripping noise from time to time and some condensation was on top shelf, gaskets sealing correctly, sound is defrost cycle, no condensation found in ff, temps were 8 frz and 38 ff, unit is operating as designed"
Joe O.
RANGE WHIRLPOOL WFE505W0HW1 "Cc: blank display, oven not workingFound terminal block shorted out. Needs harness and power cord.; ordrng 1 8171385RC (cord-power) and 1 W11416047 (HARNESS)"
David R.
FREEZER WHIRLPOOL WZF34X20DW01 "Cc unit not working. Getting 120ac. Control is taking input but after 5 seconds the controls will start dancing around by themselves. Used compressor tester, tested good. Ordering control and start device ; ordrng 1 W11198881 (start-dev) and 1 W11293202 (CONTROL)"
David R.
WASHER MAYTAG MAV7600AWW "Cc squeaking noise. Found transmission leaking. Gave estimate to customer for repair. Do not order parts. ; ordrng 1 35-6615 (ht trans s) and 1 12002213 (cam pulley kit) and 1 W10219156 (seal-tub), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR FRIGIDAIRE LGHT1846QP0 Installed gaskets Made sure unit is sealing all the way around OP Test Ok
Corina B.
DISHWASHER KITCHENAID KDTM404KPS0 CC that the unit s leaking. Removed the door found it leaking. Called Dustin Service pointer Door w11091267; ordrng 1 w11091267 (Door)
Joe O.
WASHER KENMORE 110.2613241 "Cc: bearing noises, wash plate free spinsFound wash plate splines and gear case splines worn out. Needs gear case and wash plateCustomer does not want to repair at this time"
Jason N.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc unit not cooling and filter reset will not workCustomer stated unit not accepting filter reset, stopped cooling recently, unit making a clicking sound and interior lights were flashing in and out. Unit working correctly when I arrived, unit cooling, there is ice in the ice bin. Reset water filter by opening and closing filter access door. Ran diagnostics on fans, compressor, thermistors. All passed. Could not duplicate a no cool issue. Unit is working as designed at this time."
Joe O.
RANGE ELEC MAYTAG MER8674AS0 "Cc: not heating properly, long preheat timesFound bake element is open. Needs bake element.Element shows under 10 year part warranty.; ordrng 1 W10779716 (elmnt-bake)"
Dan H.
DISHWASHER KENMORE 665.13183K802 "Customer complaint that no water is entering unit, confirmed, found float switch stuck in up position, freed, unit filled and began washing, op test good"
Brian M.
WALL OVEN KITCHENAID KOCE500ESS05 Cc unit not powering on Found unit getting proper voltage Unplugged main control board and checked connection Re inserted power to main control and unit powered back on Ran test bake Not confident that issue will not return Will need main control Control is under a 5 year warranty ; ordrng 1 W11179310 (cntrl-elec)
Gabriel P.
DISHWASHER KITCHENAID KDTM404KPS0 Found few dents and damage parts from delivering unit also was sold as is.office review this issue whirlpool will not cover this took picture of damage ; ordrng 1 W11416362 (PUMP ) and 1 W11416371 (DOOR PANEL) and 1 WPW10348409 (screw)
Gabriel P.
DRYER AMANA NED7200TW Pulley making a squeak sound also unit is on a tight space and is a stack unit will need a second tech call senior tech bj show him how tight unit is and he also agree .customer paid for parts and service call ; used 1 4392067 (DRYER REPAIR KIT) from stock
David R.
WASHER MAYTAG A712 "Cc unit leaking. Turned water on and started up unit. Instant leak. Found sleeve injector damaged. Ordering parts. ; ordrng 1 WP213015 (nozzle) and 1 WP215447 (sleeve for) and 1 WP216201 (valve-inlt) and 2 WP596669 (clamp)s, used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR FRIGIDAIRE FFTR2021TS1 "Cc unit not cooling Found evap fan not running Evap fan getting power Needs fan ; ordrng 1 242077705 (Fan), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR FRIGIDAIRE LGUS2642LP1 "Installed ice door motor OP Test Ok ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Corey L.
RANGE WHIRLPOOL WEG515S0FS0 "Customer complaint bake and broil button not working, confirmed, touched clean and display asked to press start, hitting bake and broil you get a tone that its the wrong button pressed to start cycle, canceled clean and bake broil selections working, no errors, unplugged and plugged in, advised customer if problem persists she would meet console replaced and verbally quoted, customer will call wpl to see if they will help if buttons stop working again, customer wanted washer looked at, unit not spinning, the type of unit has clutch and brake and bake usually sticks once worn, verbally quoted for washer repair, W10820043 if she calls for the repair"
Corina B.
WASHER WHIRLPOOL WFW5620HW0 "CC that the unit is leaking. Service pointer to replace to stator. Unit shakes in a spin. Service pointer to replace the control. Called t/l TJ. Will need a new control and stator. ; ordrng 1 W11354541 (Stator) and 1 W11314661 (Screw) and 1 W11322879 (Control)"
Corey L.
COMPACTOR WHIRLPOOL TC900QPDB0 "Customer complaint compactor jammed, confirmed, performed jammed pointer on tech sheet, no change, unable to remove unit to properly diagnose, spoke with tech support, unable to diagnose if unit cannot be pulled out not charging svc and informed customer to call us if compactor can be removed"
Corey L.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint of freezing over, unit was not plugged in, unit operating normally, advised unit needs power for 24 hours to determine freezing over"
Gabriel P.
WASHER ESTATE ETW4400XQ0 "Found a wire snap off the connector that plug in into motor gave customer estimate he said go ahead with repair ; ordrng 1 W10362916 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER MAYTAG MEDB765FW0 "When arrive unit been fix from an electrician friend the replace terminal block and cord customer wanted to know what they would do with fire stinweger on the back panel open top panel not dirty on control ,also customer ask why it gets hot behind unit on right side told him thats where heating element is turn unit on it felt hot but not where it will burn my hand but when heater cycle off it cool down but customer said in one day it was really hot explain him things that could of happen at that time and also call senior tech bj to give him more information opt test ok also call whirlpool tech line spoke to rick"
Gabriel P.
DISHWASHER KITCHENAID KDTE334GPS0 Ran drain and spin no noise or grinding ran normal cycle twice but makes a humming sound every 10 minutes calling tech line dont know if is normal spoke dave he said that noise may be the fan when starts on and off so gave customer the file number for him to call whirlpool. opt test ok
Brian M.
RANGE WHIRLPOOL JES9900BAS Cc left front burner not working Replaced switch and burner OP Test Ok
Brian M.
WALL OVEN FRIGIDAIRE FGB24T3ECF Cc of gas smell Ran unit at diff temps for over 30 min Did not smell any gas Also verified with customer both of us are not smelling gas at this time OP Test Ok
Corina B.
WASHER MAYTAG MVWB400VQ0 "CC that the unit is leaking. Started a cycle found the bearings are worn. Water is splashing from the tub ring. Will need a tub ring and bearings. Cust just wants to replace the tub ring and install it himself.; ordrng 1 WPW10130807 (Tub ring) and 1 W10435302 (Bearings), used 1 Shipping from stock"
Dan H.
DISHWASHER MAYTAG MDB4949SDZ0 "Customer complaint that unit is not draining, confirmed, found drain hose clogged, cleared out, op test good"
David R.
DRYER WHIRLPOOL WED4815EW1 Replaced. Tested. Good. Op test ok
Jason N.
WASHER WHIRLPOOL WTW5005KW0 "Cc unit lockedConfirmed door lock engaged, will not unlock manually. Unit needs lid lock. Replaced using truck stock. Ran manual lid lock test, op test good.; used 1 W11307244 (DOOR LOCK) from stock"
Jason N.
DISHWASHER KITCHENAID KUDS30IXSS7 "Cc unit not washing, will only cancel and drainRan diagnostics, found codes 3-3 for owi failed calibration, 6-1 low/no water, 10-1 for dispenser electrical problem. Ran diagnostics cycle, wash motor not turning on, relay clicking on board and motor only humming. Unit needs wash pump assembly. Customer not repairing at this time, estimate only."
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Fan blade came off it will not stay on needs a new fan blade; ordrng 1 W11204896 (blade-fan), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Installed new water reservoir, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS965CIAE00 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHW00 CC that there is water leaking in the freezer. Found water on back wall. Steamed out freezer. Called t/l TJ. To replace the sleeve. ; ordrng 2 2171943 (Sleeve)s
Jason N.
WASHER WHIRLPOOL WTW5000DW3 "Cc unit vibrates and shakes, sheets still wet at end of cycle.Customer showed popRan diagnostics, found code f0e5 for off balance load. Ran auto test and calibration. All functions passed. Ran drain and spin using load of 4 wet towels. Unit vibration normal. Advised customer unit will have a hard time balancing with sheets or other loads with dissimilar fabrics. Advised to pause cycle and redistribute load. Unit is working as designed. Op test good."
Gabriel P.
WASHER WHIRLPOOL WTW8000DW5 "Replace latch,opt test ok"
Corey L.
REFRIGERATOR WHIRLPOOL MBB1956GES "Installed part listed, frost pattern forming, op test good, advised 24hrs for temps to settle"
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 Back box that carries the water into the drain tube that runs inside the freezer is cracked; ordrng 1 242248401 (box)
David R.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Cc unit is making whirling noise. Checked compressor and FZ fan, both making normal sounds. Checked condenser fan, good. Turned unit off. Can hear whirling coming from the top of FZ section. Fan is making weird noise. Replaced from t/s. Tested. Good. Op test ok; used 1 WP2315539 (MOTOR-EVAP) from stock"
David R.
WASHER MAYTAG MVWB755DW "Replaced part, tested, test 51/52. Good. Op test ok"
Corina B.
DRYER WHIRLPOOL LGQ9558KQ1 "CC that the unit is not drying. Checked outside vent, good airflow. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Found the gas coils not cycling properly. Replaced the coils from t/s. Optest ok. ; used 1 279834 (Gas coils) from stock"
Jeff M.
DRYER SAMSUNG DV48H700GWA2 The fuse is open again. I told the customer to replace the venting; ordrng 1 DC47-00016A (thermostat)
Jason N.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Installed new evap fan, harness and both main control and ui. Cleared ice from ff evaporator. Op test good."
Jason N.
DISHWASHER KITCHENAID KDFE104HWH0 Cc unit needs leveled.Customer stated upper rack rolls out on its own when door is opened. Confirmed. Adjusted leveling feet. Rack staying in one spot now. Customer satisfied that rack will not move on its own. Op test good.
Gabriel P.
WASHER WHIRLPOOL WTW8000BW0 "When taking everything apart shaft was seized to the basket it took me a while to get it out wants I hammer it I was able to to take basket with shaft then hammer shaft out from the basket replace all parts,opt test ok"
Jason N.
DRYER MAYTAG MEDB955FC1 "Installed new idler pulley and belt. Lubed rollers. Ran dryer op test, no abnormal noise heard. Op test good"
Dan H.
DRYER KENMORE 110.630121 "Customer complaint that unit is not starting, confirmed, found timer contacts t-w open , should be closed, unit needs new timer; ordrng 1 WP3976576 (Timer), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER MAYTAG MVWB835DW4 "Installed lid lock, cleared faults and calibrated, op test good, unit has shims under right feet, removed shims and leveled unit using feet"
Jason N.
DRYER MAYTAG MED5100DW1 "Cc unit not drying clothing all the way. Customer stated she has pipe moved from in front of vent outlet, confirmed. She stated she recently changed dryness level to more dry to see if it would help. Found customer had changed dryness level to f4 which is 15% less dry. Changed dryness level to f3 for 30% more dry. Also found customer had Energy Saver option turned on as well, which reduces temps in sensor dry mode for energy efficiency, turned this off. Ran diagnostics, no codes stored. Ran timed dry on high, exhaust temps at unit reaching 170 degrees peak and cycling. Customer does have a vent run of approx. 12 to outlet. Airflow at outlet is still ok. Advised customer to keep these settings and monitor the next few clothing loads for dryness."
Jason N.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc unit lights not workingFound freezer led module out as well as top ff lights. Replaced freezer light module using customer supplied pre Id module from last visit out, (W10695459). Illumination returned to all lights, op test good."
Jeff M.
MICROWAVE WHIRLPOOL WMH53521HV4 I tested the microwave it did not make any noise customer showed me a video of it making noises. Explain to him the noise is coming from the magnets that are mounted on the magnetron explain to him what happens is the magnetron vibrates and the magnets vibrate which causes a noise. I told him if I put a third magnetron in it is entirely possible they will make the same noise. He decided to not go through with another repair
Jeff M.
REFRIGERATOR JENN-AIR JFC2290REP00 I steamed the gasket I got it to LA is flat as possible
Corina B.
DISHWASHER KITCHENAID KDTM354DSS4 "Cust showed pop, sent pic. CC that the unit is not working. Ran diag 6-1 low/no water. Checked the water supply line no water. Turned the water supply half a turn water turned on. Started a cycle. Optest ok"
Brian M.
DISHWASHER KITCHENAID KUDS02FRSS1 Installed control Ran test cycle Found sump assembly not running but receiving proper power Needs sump assembly ; ordrng 1 WPW10780877 (pump&motor)
Corina B.
WASHER ELECTROLUX EIFLS60JIW0 "CC that the door is leaking. Checked bellow, good. Door closing tight. Hinge looks good.started a cycle. No leaks. Optest ok"
Dan H.
WASHER WHIRLPOOL WTW5000DW3 "Found unit leaking from fill hoses, tightened, op test good"
Jason N.
DRYER FRIGIDAIRE GLGR331AS4 "Cc unit making loud noise when runningRan dryer op test, motor getting louder as it runs, noticed drum is also slowing down as noise increases. Drum is easy to turn by hand, not a bearing or slide issue. Unit needs drive motor. Advised customer that we can also do the rear drum bearing while we are at it as this is a common failure component. Customer agreed. ; ordrng 1 131560100 (motor12481) and 1 5303281153 (bearing kit-rear2552), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Installed new part unit tested good
Gabriel P.
WASHER MAYTAG MVW6230HW0 "Found loose connection on pump correct issue,opt test ok"
Jeff M.
WASHER MAYTAG MVWC565FW I found the water valve unplugged. plugged water valve back in unit tested good
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed manifold, op test good"
Corina B.
RANGE MAYTAG MGS5775BDB20 "CC that the unit will not heat. Checked the igniter 2.88 amps. Replaced the igniter from t/s. Heated oven to 300*. Optest ok. ; used 1 12400035 (Ignitor), and 1 Senior discount from stock"
Jeff M.
DRYER MAYTAG MGDB835DW4 I did verify that start pause button was not working. I put the unit in diagnostics. And now the start pause button does work
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Recovered refrigerant, replaced compressor, evap and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok no water to unit"
Jeff M.
WASHER MAYTAG MVW7232HW0 The hot and cold were reversed. I ran a dLms calibration cycle op tested good
Dan H.
WASHER WHIRLPOOL WTW4855HW1 "Customer complaint that unit is not starting, started normal wash cycle, unit filled and began washing, unit is operating as designed, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet"
Corey L.
DISHWASHER MAYTAG MDB4709AWB1 "Installed panel, op test good, advised rerunning a cycle with An afresh tablet or 1 cup vinegar to clean the smell of unit sitting"
Corey L.
WASHER MAYTAG MVWB765FC3 "Customer complaint washer shakes excessively, load had not been emptied since failure, two full blankets one is wool the other was cotton, wool blanket is a lot heavier than cotton and each blanket had its own side of the basket creating an uneven load, removed cotton blanket and adjusted other blanket around agitator to even out, started drain and high spin, unit is operating as designed, ran diagnostics found off balance and stuck key error, cleared, button operating, unit is level, suspension not needed left with customer"
Dan H.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Installed new ice maker , op test good"
David R.
DISHWASHER WHIRLPOOL WDT720PADM2 Cc of trap stuck. Instructed customer on how to take out.
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc not washing. Found 4-3 error code. Replaced from t/s. Ran diagnostics. Good. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock
Dan H.
DISHWASHER WHIRLPOOL WDF540PADM2 "Installed new control, op test good"
David R.
WASHER MAYTAG MVWB835DW4 Replaced parts. Tested. Test 51/52. Good. All components working. Op test ok
Brian M.
REFRIGERATOR KENMORE 2536580250A Cc of leak Found drain tube to be on the outside of drain pan Fixed drain tube OP Test Ok
Dan H.
REFRIGERATOR KITCHENAID KRFC302EPA00 "Customer complaint that unit will not stop making ice, found bail arm had fallen out of ice maker, reinstalled, op test good"
Jason N.
DRYER SAMSUNG DV45K6200EZA3 "Cc unit will power on but will not start a cycleConfirmed will not accept a cycle. Found belt loose on drum, belt switch disengaged, idler pulley fell off bracket. Unit needs idler pulley. Replaced using truck stock. Ran dryer op test, good tumble and heat. Op test good.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Dan H.
WASHER WHIRLPOOL WFW3090JW0 "Installed new control and user interface , op test good"
Dan H.
WASHER WHIRLPOOL WFW3090JW0 "Installed new control, op test good"
Gabriel P.
REFRIGERATOR MAYTAG MFX2876DRM00 "Replace parts,had a senior technician watching me and inspecting my sauder opt test ok"
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HV3 Replaced parts. Tested. Good. Op test ok
David R.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Replaced parts. Thermistor was not the right one, replaced from t/s. Heard compressor clicking on and off. Bad starter. Replaced from t/s. Tested. Good. Give 24 hours to return to normal temps. Op test ok; used 1 8201786 (STARTER), and 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cc temps to cold in fridge Found fridge to be set 40 but temps are 38 Advised on product placement and temp setting Advised to raise temps in freezer to help offset the fridge section OP Test Ok
Corey L.
WALL OVEN FRIGIDAIRE FGET3066UFA "Customer complaint of an f047 error, confirmed f47 lower cooling fan speed slow, started lower bake, writhing 1 minute of preheating the f47 fault appeared, unit needs cooling fan replaced; ordrng 1 808963704 (CFAN), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new user interface, op test good"
Brian M.
REFRIGERATOR MAYTAG n/a Cc unit seems to run to much Found unit to be running normal and the noise he hears when unit is quiet is the icemaker fan At this time unit is operating as designed
Jason N.
DRYER MAYTAG MGDC215EW2 "Cc unit squealing when drum rotatesConfirmed squealing, found belt idler pulley wore. Unit needs dryer repair kit. Used truck stock repair kit. Ran dryer op test, no abnormal sounds heard, good heat. Op test good.; used 1 4392065 (DRYER REPAIR KIT) from stock"
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc it not spinning clothing out, wet clothes at endRan diagnostics found code f0e5 for off balance load. Ran auto test, washplate spinning with basket, hub is worn. Unit needs basket hub. Relpaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W10528947 (HUB) from stock"
David R.
DISHWASHER WHIRLPOOL KDPE334GPS0 "Replaced part. Ran diagnostics, tested, good. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDT720PADM2 "Cc unit is not washing correctly/well. Started a normal cycle, water came into unit, wash pump not running. Hear low hum coming from wash motor. Ran through diagnostics. Only got a 7-1 no heat error, caused by wash motor not working correctly and getting through complete cycle. Tested power going down to wash motor, gettin 118. Bad wash motor. Gave estimate to customer. Do not order parts ; ordrng 1 WPW10671941 (pump&motor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER AMANA NTW4516FW3 "When arrive unit was in flood mode wait 6 minutes then ran diagnostics no error code found ran calibration pass,ran auto test pass ran manual test for cold and hot water correct pass,check latch,pass calling senior tech bj he said it doesnt seem to have a problem but to blow though the pressure hose and reset computer also to run rinse and spin if it complete cycle we in good shape check pressure hose is clear also reset unit and ran rinse and spin pass,opt test ok"
Jeff M.
WASHER WHIRLPOOL WFW6620HW0 I put the unit in diagnostics control board came to life there were no error codes. I started a cycle let it run for five minutes. I canceled the cycle. I turn the machine on and off about 20 times really fast. Everything tested good I even had the customer turn it on and off tested good.
Corey L.
WASHER MAYTAG MVWB835DW0 "Installed control kit, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Cc that they cant set temps Found lock on and showed customer how to set temps OP Test Ok
Jason N.
WASHER MAYTAG MHW6630HW0 "Cc unit leaking from front of unitCustomer states she thinks its leaking from the door seal. Replaced bellow door gasket using customer supplied pre Id parts. Ran auto test, no leaks. Ran load test with full load of clothing with detergent on quick wash. No leaks from unit. Op test good."
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "CC that the water dispenser is leaking and freezing food on the top shelf. Advised cust to lower the top shelves to have a gallon of milk fit on to have proper air flow. Replaced the water valve. Reseated the water lines in the John guest fitting. Filled a cup of water several times, waited no water leaks. Optest ok."
David R.
WASHER WHIRLPOOL WFW6620HC Ran through diagnostics. No error codes. Ran step 12 in diagnostics. All components working correctly. Basket spinning. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc unit ff temps warmTemps in ff section reading approx 55 degrees. Found ff evap iced up. Unit needs evap fan harness and evap cover. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Valve that I replace was leaking correct issue show customer that it was leaking anymore also customer said valve still making loud noise when filling ice maker call senior tech on speaker then cycle ice maker he said is normal sound some ice maker are loud then others ,opt test ok"
Gabriel P.
WALL OVEN WHIRLPOOL WOD97ES0ES02 "Replace panel control then preheat to 350,both oven opt test ok"
Jeff M.
DRYER WHIRLPOOL WGD7800XW0 The coils ohms where off. Installed new part unit tested good ; used 1 279834 (COIL) from stock
Corey L.
DRYER WHIRLPOOL WED5620HW1 "Installed feet, leveled, op test good"
Brian M.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not dispensing ice but is making it Found auger motor getting power but not spinning Found auger motor to be rusted up Needs auger Motor ; ordrng 1 W10822606 (motor), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 The unit was not lvl correctly. I relvl the unit op tested good
Dan H.
SXS REFRIGERATOR WHIRLPOOL ED2VHEXVQ01 "Customer complaint that unit is making a buzzing noise, confirmed, noise is coming from condenser fan, customer is also unable to remove water filter cause the capacitor is broken, unit needs new condenser fan blade, motor, and water filter cap ; ordrng 1 WP2260518W (Filter cap) and 1 WP2188874 (Fan motor) and 1 W10156818 (Blade)"
Jeff M.
REFRIGERATOR FRIGIDAIRE LGHC2342LF2 The drain in the freezer was frozen I steamed the unit op tested good
Corina B.
WASHER WHIRLPOOL WFW86HEBC0 "CC that the will not finish a cycle. Ran diag F1e1 CCU ERROR, f4e0 HEATER IS NOT DETECTED. Ran a CO test. Ran a quick wash with towels. Found water staying inside the bellow. Cleared bellow out. Advised cust if it keeps happening we need to replace the bellow. Optest ok; ordrng 1 W11106747 (Bellow), used 1 Shipping from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint fridge not cold and frz getting warmer, confirmed temps were room temp ff and 25 frz, found frost/ice build up on evap cover and fan, removed ice and frost, found a couple gaps around frame, added silicone, doors closing and sealing to cabinet, advised customer to allow 24 hours for temps to settle"
Corina B.
DISHWASHER KITCHENAID KDPE334GPS0 "Cust showed pop, sent pic. CC that its not running and cycle correctly, shuts off after 2 minutes and does not drain. Ran diag 8-4 Draining - Drain Motor Electrical Problem, 6-4 inlet float switch. Found a piece of glass in the drain pump. Cleared the glass. Started a normal cycle. Let run for several minutes. Optest ok."
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "542638-grease 2314271-connecter 8201815-connecter, sr Bacot tech line. They recommended for me to add a check valve connector at the bottom of the door and a check valve connector at the water tank. Also to apply the food grade silicone grease to the end of the waterlines before I push them into the connector to ensure an airtight seal. This should illuminate the dripping from the dispenser.; ordrng 1 8201815 (connector) and 1 WP2314271 (connector) and 1 WP542638 (grease), from stock"
Brian M.
COOKTOP ELE KITCHENAID KCES550HBL00 Installed glass top OP Test Ok
Corey L.
REFRIGERATOR MAYTAG MFI2269FRZ02 "Customer complaint ice didnt make ice it has started making ice but frost is in frz, unit is sharing an outlet with a surge protector filled with different kitchen appliances including a window ac, confirmed frost build up in frz, temps were 36 ff 0 frz and 25 ice box, ice bin full and im dropped and filled while inspecting unit, gaskets are good, found slides failed not springing shut, unit needs new frz slides; ordrng 2 WPW10235367 (glide)s"
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint water dispensing warm, confirmed water temp was 65, ff temp 35 frz -2, found plastic water line laying over top of hot supply in basement creating heat transfer to fridge supply, advised to replace plastic line with copper and to keep away from hot supply"
Brian M.
REFRIGERATOR KITCHENAID KDTM404KPS0 Cc scratch on door Installed door OP Test Ok
Corina B.
REFRIGERATOR KITCHENAID KSFS25FJBL01 CC that the ice maker and dispenser does not work. Checked the ice maker getting 120 volts not cycling. Found the wires to the door are broken. Will need a new door and ice maker. Door is nla.; ordrng 1 2209536B (Freezer door) and 1 4317943 (Ice maker)
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS3 "Replace door,opt test ok"
Brian M.
RANGE WHIRLPOOL GY397LXUB03 Installed control and switch membrane Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
DRYER MAYTAG MEDB765FW0 Ran 4 large wet towels notice heat came on but when it cycle off it never came back on checked all fuse from heating element and element as well all pass has continuity check blower housing fuse pass found error code f3 e1 thermistor exhaust open or short check from the control connector on 20 k ohms read 10.64 is good need a control ant thermistor customer will call whirlpool for coverage on parts ; O-emld tckt
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Installed new part unit tested good
Gabriel P.
WASHER KENMORE 110.248523 "Found unit with water also not spinning by pass latch and it drain and spin will need latch ; ordrng 1 WP3949238 (switch-lid), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
MICROWAVE KITCHENAID KCMS1555SSS Cc unit has no power Found fuse open Used fuse breaker tool Found transformer making loud buzz then trips breaker Needs transformer Transformer NLA Customer asked to carry microwave to garage
Dan H.
DISHWASHER KITCHENAID KDTM404KPS0 "Customer complaint that unit is leaking, started normal wash cycle, no leaks found, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWC465HW2 "Customer complaint that unit does nothing, all components look good, control will only power on for a second, installed new control, op test good"
Brian M.
REFRIGERATOR KITCHENAID KSSC42FKS00 "Cc fridge nor cold but freezer is -10 Found freezer to be in negatives and ff at 60 Found that fan motor is running slow and not able to push air up Need evap fan ; ordrng 1 8201589 (fan motor), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER MAYTAG MVWB850WL1 "Customer complaint that unit is leaking, Found pressure hose had fallen off of tub, reinstalled, op test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc unit not making iceCustomer is sending pop to service@fredsappliance.comFound ice fill tube frozen up. Checked fill tube heater connection behind ui. Good power in to heater at 120v. Heater reading open. Unit needs freezer door. Advised customer approx 4-6 weeks for door to arrive, call office to schedule once door arrives to finish up. ; ordrng 1 LW11026425 (dor-fip)"
Corey L.
DRYER MAYTAG DG8410 "Customer complaint of a noise in dryer, confirmed, customer showed clip found in lint screen area, clip is for blower wheel, placed clip on wheel to determine if hats where the noise is coming from only, op test good, verbally quoted price of parts only to customer for blower wheel and motor replacement if noise returns"
Dan H.
SXS REFRIGERATOR MAYTAG MSD2273VEB00 "Customer complaint that ice maker is not making ice as fast as it used too and mullion is hot to touch, unit need new ice maker and condenser cleaned out, customer does not want repair at this time ; ordrng 1 WPW10300022 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER WHIRLPOOL KDTE254ESS2 CC that the unit is not working. Ran diag 6-1Low/No Water (Mechanical Problem) 6-4 Float Switch Open (cont.) checked the float switch. Ran a calibration. Started a cycle. Optest ok
Dan H.
RANGE WHIRLPOOL WOS51EC7HS01 "Customer complaint that unit does not keep time or date, called whirlpool techline spoke to tj, said that customer has to have the whirlpool app and connect it to the oven.
Jeff M.
REFRIGERATOR FRIGIDAIRE FRT22RRHW1 "The unit is still technically cooling evaporator fan is seized in place needs replaced; ordrng 1 5300158289 (motor-evap fan), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
MICRO/OVENCOMBO WHIRLPOOL WOC75EC7HV03 "Customer complaint time keeps jumping around and mw seemed to not shut off a few times after using until door was opened and shut, unit is not connected to wifi, found svc pointer for mandatory over air software update, advised customer to connect to WiFi and gave 1866 number for wpl connection team"
Jason N.
WASHER WHIRLPOOL WTW4800BQ0 "Cc unit not spinning Ran diagnostics, found codes f7e6 for motor fault, and f7e5 for shifter fault. Ran auto test, unit would not agitate or spin. Ran manual agitate and spin tests, shift actuator will not shift. Unit needs shift actuator. Customer not repairing at this time, estimate only."
Jason N.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Cc unit not spraying water in cycle, Customer sent pop, Ran diagnostics, found codes 4-3 for wash motor not running and 7-1 for no heat. Wash motor did not turn on in diagnostics cycle. Unit needs control and wash motor.; ordrng 1 W11087208 (cntrl-elec) and 1 W11219382 (pump&motor)"
Jason N.
DISHWASHER MAYTAG MDB8949SBW3 "Cc unit leaking Customer states it will leak from bottom of door. Ran wash test cycle. Noticed excessive sudsing in unit. Pulled door panel off, observed water level with suds. Water being pushed out of bottom of door. Customer using cascade liquid, customer states her husband is known to fill detergent cup all the way to the top. Advised to use less detergent or switch to pods as they are premeasured. Customer also states one of the console buttons doesnt work, confirmed quick wash button will not function. Ordering ui console.; ordrng 1 W10811166 (panel-cntl)"
Corey L.
WASHER GE GUD27ESSJ1WW "Customer complaint washer leaving black streaks on clothing, maintenance has taken unit apart and found no issues and wants us there to double check for customer, ran spin and started wash cycle, unit agitates and spins normally, very small even gap between agitator and basket, advised not to wash very light clothing such as silk to hand wash, also when using delicate cycle for delicate clothing use the auto sensing fill option as unit was set to heavy load deep fill, unit is operating as designed"
Corey L.
REFRIGERATOR GE GWE19JSLAFSS "Customer complaint of a bad odor in fridge after it has been cleaned a few times, removed evap cover in frz and airtower in ff no spills or odor found in unit, pulled fridge to to check drip pan in back and found dead mouse in a trap between fridge and wall allowing condenser fan to pull smell in and migrate through drain to evap then circulating fridge"
Jeff M.
WASHER MAYTAG MVWC415EW0 "Cold water valve is plugged needs replaced ; ordrng 1 WPW10683603 (water inlet valve), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER MAYTAG MVWC565FW0 "Cc unit loud noise then stopped running, oil on floorConfirmed oil on floor, leaking from gearcase. Unit needs gearcase. Custom not repairing, estimate only."