We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near North Royalton, OH 44133
David R
Job Details: 08/25/2023
"Cc unit making a pounding noise, intermittently. Unit is running when I got here. Temp for FF and FZ normal. FZ is running and compressor is running, went to back of unit, Condenser fan motor is running. No out of place noises. Icemaker cycled, ejected ice and called for water. Good. Unit is running normally and functioning properly. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Perry, OH 44081
Dan H
Job Details: 08/25/2023
"Customer complaint that when washing towels it squeaks when rinsing, customer put towels in basket, and started towels cycle, unit completed cycle, No unusual noises heard unit is operating as designed, called whirlpool techline spoke to Chris, documented"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Elyria, OH 44035
Angel
Job Details: 08/25/2023
Cc that unit stopped working and compressor just humming. Confirmed ran compressor and it has a locked rotor will need compressor replaced ordering part.; ordrng 1 W11574734 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Lakewood, OH 44107
Manny
Job Details: 08/25/2023
"Replaced fz door , and level unit opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Westlake, OH 44145
Manny
Job Details: 08/25/2023
Installed fz door opt test ok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Broadview Heights, OH 44147
David R
Job Details: 08/25/2023
"Cc unit not draining, F9E1. Just washed a rug. Filled with backing from rug. Cleared all drains, hoses, drain housing out. Good. Ram diagnostics, good. Running clean washer cycle. Good. Op Test Ok."
We serviced a
GE REFRIGERATOR
Model DFE29JMDFES
Near Painesville, OH 44077
Dan H
Job Details: 08/25/2023
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at 0 degrees, found fresh food section evaporator fan not running, unit needs new evaporator fan and software update ; ordrng 1 WR60X26866 (Ff ev fan) and 1 WR98R4546322 (Sum), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Painesville, OH 44077
Dan H
Job Details: 08/25/2023
"Installed new hinge and leveled unit, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chardon, OH 44024
Joe O
Job Details: 08/25/2023
"Installed cover, defrosted. Found interior lights not functioning. Re installed cover harness to test. Lights work. New Cover harness faulty. Needs cover; ordrng 1 W11610999 (Evap cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS05
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/25/2023
Installed control and mullion
We serviced a
GE REFRIGERATOR
Model PYR22KELHDS
Near Rocky River, OH 44116
Marie V
Job Details: 08/25/2023
Replaced door switches. Tested dispenser. Op test ok
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near North Ridgeville, OH 44039
Angel
Job Details: 08/25/2023
Cc that unit was just flashing and wouldnt unlock and theres still water in it. Replaced latch because it was broken didnt have to use the lid and still wouldnt drain looked underneath and found one if the terminals on the drain pump connector came off reconnected it tested unit opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/25/2023
Installed paddles OP Test Ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/25/2023
Cc unit making noise Found noise coming from motor ; ordrng 1 W11364931 (Motor)
We serviced a
GE DRYER
Model GHDP490GF1WW
Near Chesterland, OH 44026
Corina B
Job Details: 08/25/2023
"CC that the bearing is bad, seal is off. Confirmed. Found the bearing is worn, the slide and the belt is a little worn. Will need a bearing kit, slide. Cust does not want to repair ; ordrng 1 WE25M40 (Bearing kit) and 2 WE1M1067 (Slide)s and 2 WE1M504 (Silde)s and 1 WE03X29897 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
FRIGIDAIRE DRYER
Model FFLE3911QW0
Near Cleveland, OH 44113
Corina B
Job Details: 08/25/2023
Replaced the heater. Tested. Opt test ok. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Avon, OH 44011
Manny
Job Details: 08/25/2023
"Cc unit off balance on every cycle and any load size, verified and dampers are loose, unit needs dampers shocks kit; ordrng 1 W11396716 (Shocks)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Berea, OH 44017
Manny
Job Details: 08/25/2023
"Cc unit not working and making loud noises, verified and pulley was stripped and belt off, replaced cam with TS#W10721967, ran test cycle, opt test ok; used 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mentor, OH 44060
Joe O
Job Details: 08/25/2023
Installed tub. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Lakewood, OH 44107
Marie V
Job Details: 08/25/2023
Replaced all lights. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW0
Near Lakewood, OH 44107
Marie V
Job Details: 08/25/2023
Cc that by the end of cycle unit shows cancel and theres water. Confirmed ran diag found error code 8-2 and 64. Replaced drain pump from t/s and raise up drain hose under cust counter. Op test ok; used 1 WPW10348269XXX (XX NO REORDER XPUMP-DRAIN) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Windham, OH 44288
Brian M
Job Details: 08/25/2023
Cc unit not cooling Found unit not defrosting properly Will need jazz board and harness And defrosted ; ordrng 1 WPW10503278 (refer elect cont brd) and 1 W11260592 (harns-wire)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Parma, OH 44134
David R
Job Details: 08/25/2023
Cc no noise and broken door latch. All sounds turned on but not working and damaged latch. Ordering controls and latch interlock ; ordrng 1 W10891019 (Panel control) and 1 W11467687 (Control) and 1 W11252187 (Interlock)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25IKWH01
Near Parma, OH 44130
Manny
Job Details: 08/25/2023
"Cc u it leaks, verified and found pin hole on water line, customer stated that can be shut off as the icemaker and dispenser doesnt work, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ04
Near Novelty, OH 44072
Joe O
Job Details: 08/25/2023
Installed water valve. Tested. No drip forming. Advised customer to monitor. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Lakewood, OH 44107
Marie V
Job Details: 08/25/2023
"Cc that the unit is bouncing a lot. Confirmed, will need new suspension. Cust will not fix, ; ordrng 1 W11130362 (Dampers), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE REFRIGERATOR
Model DFE28JMHEES
Near Chagrin Falls, OH 44023
Corina B
Job Details: 08/25/2023
Used the bypass plug. Started to dispense water and ice. Office to refund money to customer. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chagrin Falls, OH 44022
Joe O
Job Details: 08/25/2023
Installed control. Op test okAdvised customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Westlake, OH 44145
Marie V
Job Details: 08/25/2023
Cc that used oven and time to turn on cancel button does not works. Confirmed. Unit will need new control; ordrng 1 W11620570 (Control)
We serviced a
WHIRLPOOL RANGE
Model wfe550s0lv2
Near Aurora, OH 44202
Joe O
Job Details: 08/25/2023
"Cc: right side cabinet getting hotFound insulation is in tact, and in place. Ran test bake. Found right side panel getting hot. Left side staying cooler. Needs door seal and insulationHad no service. Office to reschedule ; ordrng 1 W11542153 (Seal) and 1 W11161831 (insulation)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Parma, OH 44134
David R
Job Details: 08/25/2023
"Replaced icemaker, icemaker line, dual valve. Found a crack in water line to icemaker. No leaks. Customer to monitor. Good. Reset temps. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Olmsted Falls, OH 44138
David R
Job Details: 08/25/2023
Put new comp on. Put new drier filter on. Pushed drier back in place and line snapped at fridge. Took pics. Cannot get line from fridge liner. Non repairable. Calling techline to document. Non repairable. Whirlpool to contact customer. ; O-emld tckt
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ07
Near Painesville, OH 44077
Dan H
Job Details: 08/25/2023
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44105
Bill
Job Details: 08/25/2023
"Cc not cooling in ff sec, confirmed cc. Found freezer over stuffed, explained to customer that that much food could not be in the freezer. Pulled all food out and cleared to vents of ice build up. Made adjustments to freezer door. Unit operating as intended."
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Strongsville, OH 44136
Bill
Job Details: 08/25/2023
"Replaced thermal fuse, opt test good."
We serviced a
MAYTAG DRYER
Model MGD4500MW0
Near Chardon, OH 44024
Dan H
Job Details: 08/25/2023
"Customer complaint that unit is taking too long to dry, burner is working, good airflow out of unit, very little airflow outside, advised customer to have vent cleaned or that the vent run is possibly too long for unit to properly operate, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Maple Heights, OH 44137
Manny
Job Details: 08/25/2023
"Cc unit leaking from Ff door verified and Unit have cabinet damage, called tl spoke to Jonathan, he said due to the delivery date customer needs to contact product resolution team to see if they replaced the unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Conneaut, OH 44030
Dan H
Job Details: 08/25/2023
"Recovered refrigerant, nitrogen tested system, no leaks found, nitrogen purged system, recharged with 1.66oz of r600a, no frost pattern forming, low side at -20psi, high side at 60psi, called whirlpool techline spoke to Andrew says restriction is probably in the evaporator, cut cap tube at evaporator, good flow through evaporator side, very slow flow through cap tube, unit is being sent to review"
We serviced a
MAYTAG DRYER
Model MGD6630HW0
Near North Royalton, OH 44133
Bill
Job Details: 08/25/2023
"Changed control, opt test good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ashtabula, OH 44004
Dan H
Job Details: 08/25/2023
"Customer complaint of heating problems, thermal fuse, thermostats , element, thermal cut off all test good, unit is operating as designed"
We serviced a
KENMORE RANGE
Model 790.74233310
Near Cleveland, OH 44111
Manny
Job Details: 08/25/2023
"Cc unit only light one burner, verified and unit need switch harness, customer stated hell buy the part and will try to install it if unable hell call us to install.; ordrng 1 316580615 (harness-ignitor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lakewood, OH 44107
Manny
Job Details: 08/25/2023
"Replaced regulator and installed knob ran bake test no gas smell, customer checked and no smell, opt test ok"
We serviced a
ELECTROLUX DRYER
Model EFDE317TIW1
Near Solon, OH 44139
Bill
Job Details: 08/25/2023
"Changed blower wheel, opt test good."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Beachwood, OH 44122
Corina B
Job Details: 08/25/2023
Found the convection fan blade hitting the element. Adjusted the element. Tested opt test ok.
We serviced a
ELECTROLUX WASHER
Model EIFLS60LT1
Near South Euclid, OH 44121
Corina B
Job Details: 08/25/2023
"CC that the unit stopped draining after washing a down pillow. Confirmed. Checked drain pump and hose, clear. Will need a hose and pump. Customer does not want to repair ; ordrng 1 137240800 (Drain pump) and 1 134639910 (Hose), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Maple Heights, OH 44137
Bill
Job Details: 08/25/2023
"Cc unit not working, could not confirm. Found error code f8e1 long fill no fill. Customer informed me she had a plumber out who repaired a valve on the water line. Cleared code started unit, unit operating as intended. Customer stated that they where not used to the new unit as their old one was 15 plus years old. Instructed customer on how to use the unit properly."
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ02
Near Lyndhurst, OH 44124
Corina B
Job Details: 08/25/2023
"CC that the water is slow and not making ice. Confirmed. Found filter not installed correctly. Cycled the ice maker, not cycling. Replaced the ice maker from t/s. Tested filled. Opt test ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near North Ridgeville, OH 44039
Angel
Job Details: 08/25/2023
Replaced upper cooling fan and control board.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Olmsted Township, OH 44138
Angel
Job Details: 08/25/2023
Replaced door seal opt test good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Brook Park, OH 44142
Angel
Job Details: 08/25/2023
Replaced control board tested unit opt test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Willoughby, OH 44094
Jason N
Job Details: 08/25/2023
"Cc unit shaking violently in spin and its wrinkling her clothesRan auto test cycle, all function passed. Ensured unit is level. Checked tub suspension, checked good. No issues found with unit. Advised customer on unit operations. Op test good."
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WSZ57L18DM00
Near Euclid, OH 44143
Jason N
Job Details: 08/25/2023
"Cc unit leaking and freezing up on the bottom Customer stated the unit started leaking from rear and the unit started freezing up on the bottom cover. Found leak in question is the copper source line, ferrule and nut are leaking from the valve connection. Advised customer she will need a plumber to repair or replaced source line. Found evaporator excessively frosting up. Checked thermistor resistance, reading 1.05k which equates to approx 90 degrees. Thermistor is out of range and will need replaced. Replaced thermistor using truck stock part. Cleared coils. Advised customer to allow up to 24 hrs for unit to regulate temperature. ; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Avon Lake, OH 44012
Angel
Job Details: 08/25/2023
"Cc that temps are not getting to cold in ff section. Took temps and they were at 45* and 48*, checked damper in diagnostics and it opens and closes but when freezer was running I could feel too much air getting through running normal out of diagnostics removed damper and found it had ice buildup around flap cleared it out and tested it again but was closing to quick not letting ff section cool enough so I wanted to see if it was the new thermistor so I ohmed it out and was reading fairly good but wasnt too sure about it so I installed old thermistor to see how refrigerator works now asked customer to monitor and if anything to give us a call."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cleveland Heights, OH 44121
Jason N
Job Details: 08/25/2023
"Cc unit not powering on Checked power to unit, 0v L1 to L2. Found breaker for sub panel which feeds dryer unit is tripped. Reset breaker. Started unit, good heat and tumble. Advised customer if breaker continues to be an issue, breaker will need to be replaced by an electrician."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/24/2023
Cc unit not cooling Found no frost on evap Found compressor surging Taped and pressure tested found factory lockring leaking Replaced and installed drier Ran vac and recharged Compressor still surgingReplaced compressor Ran vac and recharged Waited to verify temps Unit is cooling properly at this time Advised to let cool 72 hours
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Chesterland, OH 44026
Corina B
Job Details: 08/24/2023
"CC that the lights and ice maker are not working. Confirmed. Found the deli board shorting the lights and ice maker. Unplugged the control, lights and ice maker started working. Opt test ok. Cust does not want to repair ; ordrng 1 W10815668 (Door), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1MHKXMT08
Near Bedford, OH 44146
Brian M
Job Details: 08/24/2023
Cc unit leaking Found drain pan clogged Cleared pan OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Brooklyn, OH 44144
Bill
Job Details: 08/24/2023
"Cc broken strike, confirmed cc. Replaced strike opt test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Strongsville, OH 44149
David R
Job Details: 08/24/2023
"Controls are good. Cooling off mode was on. Corrected, turned Unit on. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Perry, OH 44081
Dan H
Job Details: 08/24/2023
"Installed new user interface and harness, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Mayfield, OH 44143
Corina B
Job Details: 08/24/2023
Replaced the pump and motor. Ran a calibration. Started a cycle. Opt test ok. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Strongsville, OH 44149
David R
Job Details: 08/24/2023
"Replaced main control, FF evap cover. Tested. All components working. Good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Painesville, OH 44077
Dan H
Job Details: 08/24/2023
"Installed new door gas, op test good"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB7B
Near Amherst, OH 44001
Angel
Job Details: 08/24/2023
"Cc that unit was not draining. Tested unit and confirmed could hear drain pump but nothing water was still standing there. Removed inner parts and used my shop vac to remove water couldnt find anything inside, also got to drain pump removed it and nothing in it that I could see, blew through line and it felt like there was a restriction so I removed it from underneath the sink and cleared out drain port but could feel anything really clogging it up, so I reinstalled everything and tested unit about 7 times and drained every time, explained to customer it couldve been a clog in the drain but wasnt sure because i pushed my screw driver through and really couldnt feel anything asked him to monitor for now if issue continues will need drain pump opt test good.; ordrng 1 A00126401 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lorain, OH 44052
Angel
Job Details: 08/24/2023
"Cc that unit was maki g a loud noise. Ran unit and could hear a sound looked underneath and found that it had been overloaded and pulley was scraping with shield, replaced belt and cam tested unit opt test good.; used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lorain, OH 44055
Angel
Job Details: 08/24/2023
Cc that unit is not cooling but now it is after he unplugged for a couple of days he said it had frost on back of freezer. Unit will need harness and control board; ordrng 1 W11035836 (Control board) and 1 W11609466 (Harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Avon Lake, OH 44012
Angel
Job Details: 08/24/2023
"Cc that unit broke latch and banging loud noise. Verified snd unit will need latch, gear case, suspension, cam, belt and tub ring because it got damaged when it went off balance. ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 WPW10531289 (Tub ring) and 1 W10780045 (Suspension) and 1 W11307244 (Latch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
FRIGIDAIRE DRYER
Model Fer211AS2
Near Willoughby, OH 44094
Jason N
Job Details: 08/24/2023
"Cc unit takes 3-4 cycle to dry clothes and lint trap doesnt fit in anymoreRan dryer op test, unit heating properly. Could not check airflow to vent outlet. Unit is located in 2 story building, vent tube exits ceiling and most likely vents to roof. Could not check venting. Checked airflow from unit, restricted. Found inner venting blocked with lint and dryer sheets, this would be due to the fact lint trap housing is loose and hanging by duct tape. Reinstalled lint trap housing using screws. Reran dryer test, good airflow from unit now. Advised customer they may still want to have venting through building inspected and/or cleaned."
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Beachwood, OH 44122
Corina B
Job Details: 08/24/2023
"CC that normal does not wash on normal and spin the clothes out. Ran diag f3e2 inlet water. Checked the water, good. Started a normal cycle with towels. Found the rotor and stator slipping. Found oil leaking on the rotor and stator. Will need a new Gearcase, rotor, stator, clutch slide. Cust does not want to repair ; ordrng 1 W11393685 (Gearcase) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slide) and 1 W10915700 (Stator), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Willoughby, OH 44094
Jason N
Job Details: 08/24/2023
"Cc unit did not drain at the end of the cycle.Found unit bottom full of water. Pressed cancel button to drain. Unit drained out completely. Ran diagnostics, no codes stored. Ran diagnostics cycle in entirety, all functions passed. Possible cycle interruption. Advised customer on unit functions. Could not duplicate drain issue at this time."
We serviced a
GE DISHWASHER
Model GDF630PSM3SS
Near Wickliffe, OH 44092
Jason N
Job Details: 08/24/2023
"Cc no power to unit, will not turn onChecked power into unit from main control plug, good at 121v, status LED on main control is blinking. No response from UI board. Unit will need UI board replaced. Estimate only ; ordrng 1 WD21X31898 (Configured UI board)"
We serviced a
KITCHENAID WALL OVEN
Model KEBK171SSS04
Near Gates Mills, OH 44040
Joe O
Job Details: 08/24/2023
"Cc: fan sounds like its grindingCustomer stated when cooling and heating up the fan is excessively loud. Hear small clicking from blower. Found error codes f6e0(lost communication). Unit functioning, all keys and functions. Needs blower; ordrng 1 WP8303972 (blower), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE DISHWASHER
Model ZDT975SSJ2SS
Near Shaker Heights, OH 44122
Joe O
Job Details: 08/24/2023
"Cc: door not closingChecked racks and springs. Everything connected and in place. Door feels like its binding right before almost completely closed. Could not find source of binding. Needs hinges; ordrng 1 WD14X22896 (arm hinge asm) and 1 WD14X22895 (hinge asm)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Cleveland, OH 44111
Bill
Job Details: 08/24/2023
"Cc lid not locking, confirmed cc. Lid latch broken, replaced lid latch. Customer could not find strike. Ordered bezel, customer to install bezel. Opt test good.; ordrng 1 W11559688 (Bezel)"
We serviced a
MAYTAG WALL OVEN
Model CWE5800ACE
Near Bedford, OH 44146
Brian M
Job Details: 08/24/2023
"Cc unit not starting buttons not functioning Found panel not responding Needs ui, and lower thermostat is not rotating Needs thermostat Both parts are NLA ; ordrng 1 7404P042-60 (thermostat, lower) and 1 74001404 (clock (wht))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Mentor, OH 44060
Dan H
Job Details: 08/24/2023
"Customer complaint that unit is not making ice, confirmed, found water line through door clogged, unit needs new freezer section door(ss); ordrng 1 LW11037733 (Frz door(ss))"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near North Royalton, OH 44133
David R
Job Details: 08/24/2023
"Cc unit was getting a Er/uo error code. In book error is Vent not Closing. Vent assembly 154784401 is discontinued, would also need drain pump as well. Relayed parts are no longer available."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Solon, OH 44139
Brian M
Job Details: 08/24/2023
Cc unit making noise Found agitator was loose tightened bolt OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Broadview Heights, OH 44147
David R
Job Details: 08/24/2023
"Cc unit not working. Found control start button broken, found strike broken and stuck in latch. Ordering latch, strike, control. ; ordrng 1 W10837741 (Strike) and 1 W11307244 (Latch) and 1 W11603811 (Control)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Strongsville, OH 44136
Bill
Job Details: 08/24/2023
"Changed heating element, opt test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Kent, OH 44240
Brian M
Job Details: 08/24/2023
Cc door not closing Found frame not square and is causing door to pop open Called whirlpool going for review
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Parma, OH 44129
David R
Job Details: 08/24/2023
"Replaced dispenser. Advised customer to make sure to push close as the way and to fill up rinse aid container. Good, Op Test Ok."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Independence, OH 44131
Bill
Job Details: 08/24/2023
"Cc stalling and stopping during cycle, could not confirm. Ran diagnostics auto test tested good, ran a cycle of clothing. Watched for a half hour, unit operating as intended. Advised customer to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Kent, OH 44240
Brian M
Job Details: 08/24/2023
"Cc unit not cooling Could not duplicate issue today unit is in range for temp -0.8 in freezer, fridge is 38 normal temps"
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X20DW02
Near Atwater, OH 44201
Brian M
Job Details: 08/24/2023
Installed thermistor and control Advised to watch
We serviced a
GE REFRIGERATOR
Model GFE28HMHGES
Near Olmsted Falls, OH 44138
David R
Job Details: 08/24/2023
"Replaced FF fan motor, defrost sensor all test good. Running. Started updating with module, took 15 minutes. Temps reset to 37 in FF and 0 in FZ. Good. Op Test Ok."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Ridgeville, OH 44039
David R
Job Details: 08/24/2023
"Fire department. Cc unit not cleaning, water incoming is good. F7E1 wash motor failure. Ordering wash motor assembly. ; ordrng 1 W11416363 (Pump and motor assembly)"
We serviced a
KENMORE DRYER
Model 110.6012510
Near Avon Lake, OH 44012
Angel
Job Details: 08/24/2023
"Cc that unit is making a loud noise. Confirmed cc, sound is coming from blower wheel inspected and found a pen inside removed it tested unit opt test good."
We serviced a
KENMORE WASHER
Model 110.47081600
Near Independence, OH 44131
Bill
Job Details: 08/24/2023
"Cc just wanted unit checked over, confirmed cc. Ran auto diagnostic test, unit operated as intended. Customer asked how to clean the bellows and for an estimate on replacement if it wouldnt come clean. Instructed customer on cleaning, and gave estimate for bellows replacement.; ordrng 1 WP8182119 (Bellows), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Mentor, OH 44060
Dan H
Job Details: 08/24/2023
"Customer complaint that unit is not making ice, confirmed, ice maker is not cycling, ice maker is receiving 120vac , unit needs new ice maker ; ordrng 1 W11556926 (Ice maker)"
We serviced a
GE DISHWASHER
Model GDT655SMJ4ES
Near Highland Heights, OH 44143
Jason N
Job Details: 08/24/2023
"Cc water pooling in the bottom of the unit, not draining outRan manual drain out. Drain pump only lightly humming, not pushing water. Unit will need drain pump replaced.; ordrng 1 WD19X24829 (Drain pump kit)"
We serviced a
KITCHENAID MICROWAVE
Model KMBT5011KSS01
Near Beachwood, OH 44122
Joe O
Job Details: 08/24/2023
"Cc: turns itself on, adds more timeCustomer stated the unit turns itself on and adds more time on its own. Tested. Found unit continuously heating, not adding more time. Unit shuts off at the end of cycle. Multiple tests, unit continued to test perfectly. Could not duplicate issue. Called whirlpool safety Kent, advised no issue found. He documented. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Painesville, OH 44077
Dan H
Job Details: 08/24/2023
"Customer complaint of clicking noise, ran test cycle, found noise is in bearings, unit needs new bearing kit, customer does not want repair ; ordrng 1 W10435302 (Bearing), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Shaker Heights, OH 44122
Jason N
Job Details: 08/24/2023
"Cc unit not coolingFound both sections are room temperature. Compressor is running. Checked amp draw from compressor, reading .74A. No frost pattern on evaporator. Tapped system, low side reading 19in/hg vacuum. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 W11256565 (Evaporator) and 1 W10507884 (Compressor), used 1 Tjaf1200 (), and 1 WPW10143759 (DRIER) from stock"
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Beachwood, OH 44122
Joe O
Job Details: 08/24/2023
"Cc: heats but does not tumbleFound pulley worn, belt stuck in pulley. Found blower pulley dry rotted. Needs idler pulley and beltsCustomer does not want to repair at this time; ordrng 1 WPW10547292 (pulley-idr) and 1 WPW10136934 (belt) and 1 WP8544742 (belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE WASHER
Model GFW550SSN2WW
Near Aurora, OH 44202
Joe O
Job Details: 08/24/2023
Installed control. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Painesville, OH 44077
Dan H
Job Details: 08/24/2023
"Customer complaint that unit does not complete cycle when fabric softener is selected, ran diagnostics found f8e1(long/no fill) error code, found cold water supply valve no completely opened, opened, ran quick wash with fabric softener selected, unit overfilled on final rinse and shut down, pressure hose is clear, unit needs new control ; schdld next appmnt for 8/28 MON !"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Cleveland, OH 44128
Corina B
Job Details: 08/24/2023
CC that there is a f7e1 on the screen. Confirmed. F7e1 Tachometer missing or Wrong Sig. replaced the shifter from t/s. Ran a calibration and a auto test. Opt test ok. Customer has a plastic style vent advised customer to replace with a semi rigid or rigid vent. The vent is also ripped in the center which will cause moisture and lint in the basement ; used 1 W11481722 (actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Cleveland, OH 44128
Corina B
Job Details: 08/24/2023
"Replaced the ice maker. Tested filed. Opt test ok. Brought control back for return, unopened"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Cleveland, OH 44111
Marie V
Job Details: 08/24/2023
Cc that unit had error code. Ran diag found error code f7e1 tachometer signal missing. Ran auto Test failed . Replaced shifter and cap. Tested unit. Op test ok