Local Reviews
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Corey L.
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Customer complaint fridge not cooling again, confirmed temps were 22 in frz and 55ff, found unit not defrosting and evap frosted over blocking cold air return, cleared ice and frost, jumped bimetal, element heated up, found bi metal not closing, replaced bi metal with ts surplus, op test good"
David R.
REFRIGERATOR KENMORE 596.5869289 "Cc not cooling properly. Fz 45*, Fz 55*. No frost pattern on Evap. Checked pressures, went into vacuum. Will need compressor and Evap. Evap says discontinued, customer says will be too much for the old unit to get repaired; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
David R.
WASHER MAYTAG MVWX655DW1 Customer did not receive the lid. Ordering lid and strike; ordrng 1 W11117421 (lid) and 1 W11252738 (strike)
Jason N.
WASHER WHIRLPOOL MHW5500FW1 "Installed control board, op test no good. Checked power in to Ui console, good power at 14.1v. Unit needs UI console.; ordrng 1 W10911042 (panel-cntl)"
Joe O.
WASHER MAYTAG MVWB725BW0 Installed rotor. Ran auto test. Ran drain and spin. Squealing noise is still there. Unit has bearing noise as well. Needs bearing kit. Spoke with BJ rescheduling to allow more time for repair.; ordrng 1 W10435302 (bearing)
Jason N.
WASHER MAYTAG MHW5630HC0 "Installed wiring to control board. Op test no good. Ui no power, checked power out to UI, good at 12.1v, statues led slow blink, indicates good board status. Checked all wiring connections, all look good; ordrng 1 W11316253 (harns-wire) and 1 W11325569 (cntrl-elec)"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced all parts. Customer had unit unplugged, so give a good 24 hrs for it to get to normal temps. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed new deli and main control, op test no good , unit needs new wire harness ; ordrng 1 W11170612 (harns-wire)"
David R.
DISHWASHER KITCHENAID KDPE234GPS0 "Cc of smell. Customer said sometimes they go days without running the dishwasher. No error codes, unit is running and draining properly. Nothing in drain hose. All components check good. Went over standing water left in unit under filter, went over cleaning filter, owners manual has section about odors, using Affresh. Everything checks good, op test ok."
David R.
RANGE KITCHENAID KSGB900ESS3 "Cc of front left burner. When on simmer, customer has oven on bake, when trying to set oven at different temp and when the oven comes bake on, the front burner flame goes off. After talking to whirlpool, adjusted, turn simmer up and when trying to bake and set to a different temp. Flame stayed on. If customer has more questions, can contact whirlpool AndyNormal, combustion of gasses will turn off simmer. Turn up simmer on valve."
Joe O.
WASHER WHIRLPOOL WTW8500DC4 Installed control and ui. Ran auto test and calibration. Op test ok
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer is not working, confirmed start button not responding, unit goes into diagnostics but nothing can be selected, can hear “click” of the button when pushed but it is not responding on the control, unit needs new control; ordrng 1 W11170319 (cntrl-elec)"
Jason N.
WASHER MAYTAG MVWX655DW1 "Installed washplate, ran automatically test and calibration. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Installed water valve. No leaks from ice maker, tested dispense. Op test good."
Joe O.
HOOD ELECTROLUX FHWC3655LSA Installed blower and capacitor. Tested unit. Op test ok
Dan H.
REFRIGERATOR KITCHENAID KRFC704FBS00 "See cb pvr; used 1 W10890075, 1 W10890087, 1 W10890117, 1 W10890131, and 1 W10891058 from stock"
Corey L.
WASHER WHIRLPOOL WTW4855HW1 "Customer complaint washer is not turning on, plugged unit into outlet, outlet is a gfci, unit is blinking sensing, canceled, drain pump began to run and not allow to be canceled, called wpl tl, had me check flashing at air trap, clear, evidence of detergent on washer top under lid, this will create a suds lock and takes out drain pump , advised customer to only use 1-2 tbsp of an he detergent. He detergent it is a low sudsing agent and suds should not be visible during wash; ordrng 1 W10919003 (pump-water)"
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890087, 1 W10890099, 1 W10890117, 1 W10890121, and 1 W10890131 from stock"
Corey L.
DISHWASHER MAYTAG MDBTT59AWS "Customer complaint dishwasher makes a loud grinding noise as soon as it’s done rinsing and continues through the cycle, started light wash cycle, unit filled and advanced to wash, could hear grinding sound, accessed the chopper blade, nothing found near chopper blade, unit needs wash asm; ordrng 1 6-919922 (wash motor)"
Brian M.
OTR MICROWAVE MAYTAG MMV4206FW0 Cc of screen not bright enough to see at all angles of the kitchen Found unit to be functioning as design there is no screen brightness adjustments on this unit OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Cc of unit not working Found board getting power but no line gets Replaced board Ran auto test and calibration OP TEST OK
Jeff M.
DISHWASHER MAYTAG MDB4949SDZ0 The referred to the dishwasher is broken and it’s missing the upper clamp; ordrng 1 W10195690 (bracket) and 1 W10340745 (tube-feed)
Brian M.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Installed high voltage board Ran auger test no power drop outs OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
DISHWASHER MAYTAG MDB4949SDZ0 Cc unit not working Found control getting power but not sending power Tripped breaker waited 5 min and turned back on Ran drain test unit started functioning Ran diagnostics found unit to have no errors ran auto test OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Installed panelOP TEST OK
Jeff M.
DRYER MAYTAG WED5620HW0 There is no issue with the dryer because the washing machine is not spinning the clothes are too wet to dry properly
Jeff M.
DISHWASHER GE GLDA690P02BB So the issue with the dishwasher originally was it was leaking after install the new motor I was able to properly run the machine the unit is leaking from the fill tube that runs up the back of the dishwasher about halfway up needs a new filler tube. I missed the diagnosis before because the sump motor was seizing up not running properly.; ordrng 1 WD01X10305 (main conduit w/clamp)
Corey L.
RANGE KITCHENAID KSEG700ESS3 "Customer complaint connect fan was loud and sounded like it was going to fly out, noise is coming from the connect fan scraping, replaced with part sent, op test good"
Corey L.
WASHER MAYTAG MHW6630HC0 "Installed drawer, op test good"
Corey L.
REFRIGERATOR JENN-AIR JSD2789AES "Customer complaint fridge not cooling frz is pretty cold, temps were 13 frz and 65 ff, found evap excessively frosted over, bi metal and heater is good, found defrost control failed, 61003990 cntrl is no longer available, unable to repair"
Corey L.
WASHER WHIRLPOOL MHW5500FW1 "Customer likes the color of the new console, Installed new console, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Called whirlpool to state finding and what has already been done And what they documented everything unit is non repairable
Joe O.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Cc: ice buildup in freezerFound ice buildup on evaporator. Entered diagnostics. Unit kicked me out of diagnostics. Re entered diagnostics. Put unit in manual defrost. Steamed unit out. Needs control and thermistor; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (thermistor)
Joe O.
REFRIGERATOR GE PFCS1PJZBSS "Cc: leaking from backPulled unit out. Found unit leaking from the water valve. Needs water valve. ; ordrng 1 WR57X10032 (valve,water9654), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Recovered refrigerant, replaced compressor, evapand drier, pulled 28'vac w/ pump, watched, good, charged 4.7oz r134a, unit cooling, pressures good, op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 CC hat there is a fan running. Advised cust the condenser fan runs to keep the compressor cool and to evaporator the water in the drain pan. Unit is working as designed. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL W8TXNGFWQ01 CC that there is a gap in the ff section. Raised the door with a washer from t/s. Optest ok; used 1 WP487576 (NYLON SHIMMING WASHER) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Cc: not cooling, and ice maker not working, leaking from rearFound ff section at 64 degrees, and freezer at 15 degrees. Found evap frozen over. Found service pointer (W11033419D) found unit has incorrect control. Unit has 5.0.0 needs to have version 7.0.0 or higher. Unit needs evap cover and control; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL)"
Jeff M.
RANGE MAYTAG MER5752BAW Installed new part unit op tested good
Brian M.
REFRIGERATOR KENMORE 36359522994 Installed heater OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jason N.
REFRIGERATOR GE PYE22PSHJSS "Cc unit ff compartment not cooling well, reading 56 degreesCustomer stated it’s cooling now, the last 3 days. Before unit was making a noise and the ff compartment was warm, however things were freezing in deli drawers. Sounds like intermittent defrost issue, perhaps evap fan issue of the ff evap section. Ordering both fan and defrost thermostat.; ordrng 1 WR49X26666 (refrigerator fresh f) and 1 WR50X10108 (thermostat defrost f)"
Joe O.
RANGE WHIRLPOOL JFFCC72EFS03 "Cc: fan doesn’t work except on convect, boil does not work with door open, doesn’t keep temp, and takes a long time to heat up. Broil element works with door shut. Will not function with door open. Owners manual states this is proper functioning oven. Ran test bake to 350. Unit preheated. Cycled heat. Unit functioning as designed. Op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 Cc of freezer leaking Found drain tube clogged Replaced using truck stock OP TEST OK ; used 1 W10619951 (TUBE-DRAIN) from stock
Brian M.
REFRIGERATOR MAYTAG MFF2558VEM5 Cc of fridge leaking Found drain tube clogged Replaced using truck stock Cleared ice from freezer OP TEST OK ; used 1 W10619951 (TUBE-DRAIN) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Installed new part unit op tested good
Corina B.
MICROWAVE WHIRLPOOL WOC75EC0HS01 CC that the unit turns off and the WiFi is not connecting. Will need a new ui and control. Office to order parts. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11351549 (UI)
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Installed new part unit op tested good
David R.
WASHER WHIRLPOOL MVWB765FC3 "Cc of noise. No error codes. Nothing binding basket up. Ran through test cycle, all components check good. Drain is working. Tested spin and agitate separately on manual mode, both good. No noise, op test ok"
Brian M.
WASHER WHIRLPOOL WFW70HEBW0 Cc of unit not draining from bellow Found debris filling in drain holes Cleaned up ran test cycle Unit no longer has water sitting in ring OP TEST OK
Dan H.
REFRIGERATOR GE GNE25JMKFFES "Customer complaint unit is not cooling, fresh food section temperature at 54 degrees , freezer section temperature at 29 degrees , unable to run service test, no buttons or display is working, unit needs new control, customer does not want a return visit scheduled she is going to try to get unit replaced; ordrng 1 WR55X30598 (board t main bf vs)"
Jeff M.
WASHER WHIRLPOOL WTW4955HW1 Installed new part unit op tested good
Gabriel P.
REFRIGERATOR JENN-AIR JSC24C8EAM00 Found ice underneath ice bin but around motor was clear try cycling ice maker and would not cycle also found a service pointer on ice maker try to dispense ice and motor is seize would not turn customer calling whirlpool to see if they can cover some thing don’t order parts till he reach out or get an authorization from whirlpool
Gabriel P.
MICRO/OVENCOMBO KENMORE 790.488031 Found and error f84 Communication problem between the User Interface Board and the Microwave Control Board: the User Interface Board lost communication with the Microwave Control Board (loss of microwave communication 'heart beat').they will need both control they will not fix they going to call there warranty people
Gabriel P.
RANGE HOOD WHIRLPOOL KXW9736YSS0 "Replace house control,opt test ok"
Corina B.
REFRIGERATOR KITCHENAID KSSO48QTX00 Replaced the housing and filter. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Gabriel P.
WASHER MAYTAG MVWB765FW3 "Replace clutch gearcase and stator,opt test ok"
Joe O.
DISHWASHER MAYTAG MDB4949SHB0 Installed door panel. Op test ok
Jason N.
DRYER GAS ROPER RGX4634KQ2 "Cc unit still not drying clothes all the wayRan dryer test, flame present, cycling very quickly. Checked voltage from thermostat to timer on auto cycles, voltage good, timer counting. Checked temps on vent outlet, high heat is 160 degrees then flame shuts off, good thermostat op. Seen flame not igniting once, then twice, checked voltage into coil when calling for flame, good at 122v. Changed coils using truck stock. Reran op test and watched, cycling good. ; used 1 279834 (COIL) from stock"
Brian M.
DRYER WHIRLPOOL WED7990FW0 Called whirlpool to get help with expected temperatures They said that within 10 min exhaust temps should reach 113 + -5 degrees I had an average of 124.5 in a 10 min period. Techline said the unit is functioning as designed and it’s a customer expectation issue.customer wanted quote for new lint trap and door
Gabriel P.
WASHER MAYTAG MHW3505FW1 "Check bearings all good,ran spin cycle all good ran diagnostic good no error ask customer to record it next time she here the noise cause every test seeing normal"
Corina B.
DISHWASHER WHIRLPOOL WDF330PAHW2 Replaced the control and wires. Optest ng. The control was flashing. Checked power at terminal block power at block was jumping from 60 volts to 90 volts. Will need an electrician. Brought core back for return. Optest ok.
Jeff M.
DRYER MAYTAG MEDC465HW0 Installed new part unit op tested good
Gabriel P.
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrive and found fridge cooling temp on fresh food section 35 and 37 degrees and freezer temp is 0 degrees also found bugs inside freezer took picture fridge is cooling thermistor al good
Gabriel P.
WASHER AMANA NTW4516FW3 Ran diagnostic no error code ran calibration and auto test pass ran drain and spin pass no issues previous owner might of have a heavy load or and off balance load
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Found filter,place the wrong way,correct issue,opt test ok also water pressure strong lower it down ,opt test ok"
Jason N.
DRYER MAYTAG MED5630HW0 "Cc unit not drying all of the clothingCustomer stated that 1 or 2 articles of clothing come out still damp in a small load. Checked heat and airflow , both are good. Venting clear, good airflow at outlet. Customer stated he can hit the power option for 10 more minutes and then they will be dry. Advised customer on how the sensors operate on this unit. Advised he may have to use timed dry option if he is drying very small loads."
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced the evap motor. Optest ok.
Jason N.
DRYER MAYTAG MGDB835DW2 "Installed thermal fuse, ran dryer op test. Good heat. Op test good. Advised customer to have venting looked at. Venting routed through wall and through ceiling, exits near roof. Can not get clear view of vent outlet."
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced compressor held 29” vac for 15 min, added 4.5oz of r134a, unit has good frost pattern, op test good, advised customer to allow 24-48 hrs for temps to settle"
Jason N.
DISHWASHER FRIGIDAIRE GLD2250RDS3 "Cc unit not working, all lights blinkingRan diagnostics test mode, made it through to drain. Drain motor kicked on then back off and unit went into fault mode. Hit start/resume, motor trying to run, will start and run for a few seconds then stops and faults. Tested power to drain motor, good power then voltage drops out. Drain pump relay failing. Unit needs control board. Customer not repairing, estimate only."
Dan H.
REFRIGERATOR KITCHENAID KFCO22EVBL2 "Customer complaint of water leaking, found water line at valve not seated properly, reseated, op test good"
Corina B.
RANGE GE JGB600SET1SS CC that the unit gets to hot. Heated oven to 350*. Waited 1hr. Took temp 350* in range. Advised the cust on how to calibration the oven. Optest ok.
Jeff M.
REFRIGERATOR ELECTROLUX EW28BS85KSEA Installed new part unit op tested good
Arthur V.
DRYER WHIRLPOOL WED4815EW1 Found customer had only 85 v on one leg of power. Hit start and 85 drops to nothing Needds a electrician to provide correct power
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SFYM00 Found duck bill clogged. Cleaned out. Steamed out drain. And adjusted duckbill.
Arthur V.
DRYER GAS ROPER RGX4634KQ2 Repaired loose connection at gas coils. Tested unit. Op test good
Joe O.
DISHWASHER FRIGIDAIRE FGHD2433KF1 Cc: leakingCustomer states unit leaked under sink ruined the floor of the sink cabinet and is ruining the floor in kitchen. Ran test cycle. Could not locate leak. Ran another test cycle. Could not duplicate leak.
Arthur V.
DRYER GE GTUP270GM3WW Replaced belt switch op test good; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
OTR MICROWAVE WHIRLPOOL WMH73L20AS0 Cc: won’t start Just clicks then shuts offThe outlet is only receiving 92v between hot and ground. Found unit just clicking the relay on and off on control. Spoke with BJ. He advised the unit needs a control board. Customer does not want to repair at this time
Corey L.
REFRIGERATOR GE GFE29HSDASS "Replaced dispenser, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the gasket. Optest ok.
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Replaced parts, tested. Op test ok"
Jason N.
REFRIGERATOR MAYTAG MFI2569VEM Cc unit not making iceFound ice in ice maker. Ran manual harvest jumped t to h. Ice maker indexed and harvest ice. Ran 2 more manual harvest cycles. Ice maker working as designed.
Brian M.
DRYER WHIRLPOOL WGD92HEFW1 Replaced coils ran test cycle still no heat Tested igniter found igniter to be weak Replaced using truck stock Ran test cycle OP TEST OK ; used 1 279311 (IGNITOR) from stock
Arthur V.
REFRIGERATOR KITCHENAID KRFC300EBL01 While tightening handle Handle moved and scratched freezer door. Needs door Customer to call when door comes in ; ordrng 1 12977878BQ (dor-fip)
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Installed freezer door. Op test good.
Arthur V.
WASHER MAYTAG MVWB835DW3 F6 e2 error. Needs console and acu ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Jason N.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Installed freezer door, tested all functions, all test good."
Arthur V.
WASHER MAYTAG MVWC565FW1 Recieved control already opened ( not by customer). Unit looks like it was used. See pics Took used Control. ; ordrng 1 W11162438 (cntrl-elec)
Joe O.
REFRIGERATOR KITCHENAID KSRS25ILWH02 "Cc: water flowing through rear, not making iceCould not duplicate water flowing through unit. Found ice maker will not locate home position. Spoke with BJ tested the optics. Found optics not functioning properly. Needs ice maker and opticsCustomer does not want to repair at this time"
Jeff M.
REFRIGERATOR GE PGCS1RKZH2SS Installed new part unit op tested good
Joe O.
REFRIGERATOR KITCHENAID KRMF606ESS00 Cc: not making ice Found ice maker dry. Cycled ice maker. Found ice maker will harvest but will not fill with water. Found unit receiving 120v at the valve. Needs water valve. ; ordrng 1 WPW10341329 (water valve assy)
Corey L.
RANGE WHIRLPOOL WFE320M0EW1 "Customer complaint f9 error and not working, confirmed, f9 is miswired, found L1 shorted and disconnected from terminal block, unit needs terminal block and 3-prong range power cord, advised customer to purchase wire for when we return, ordering terminal block kit ; ordrng 1 5304409888 (block)"
Joe O.
WASHER WHIRLPOOL MVWB835DW3 "Cc: not working f6e3 error codeFound error code f6e2(communication error) and f2e1(stuck key). tried to run a test cycle, unit will not function. Needs control and uiCustomer does not want to repair at this time"
Brian M.
DRYER WHIRLPOOL WED4815EW1 Cc of long dry time Found vent smashed against the wall and outlet due to being to long Trimmed down ventRan test cycle unit is making good heat around 267 inside OP TEST OK
Joe O.
REFRIGERATOR KITCHENAID KSRS25ILWH02 Ice maker stuck in fill cycle. Disconnected ice maker. Customer said it was ok to leave ice maker out since they are not going to repair unit. Placed water mat
Arthur V.
FREEZER WHIRLPOOL WZF34X16DW00 "Unit not defrosting Found unit needs control and evap thermister. ; ordrng 1 W10847847 (contrl-box) and 1 WPW10383615 (thermistor), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Cc: frost build up behind deli drawer, not cooling correctlyFound frost and ice under and behind deli drawer. Found temps in ff section at 55 degrees and 1 degree in freezer. Pulled deli drawer found frost build up. Steamed unit out. Found drain tube plugged up. Needs evap fan, harness, and fan support; ordrng 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 2 WPW10389152 (support)s"
Brian M.
WASHER WHIRLPOOL WET4027HW0 ran entitlement MAS 4-8-19 Cc of unit not working Found lid not locking Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10838613 (LATCH) from stock
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Installed door, UI panel not responding, swapped UI from old door. Working now, ran ice maker manual harvest and fill test, ice maker not responding, reading 23 for motor lost position, fill test not working either. Will need to reorder door, reinstalled old door and tested ice maker harvest, still working ok. New door is defective. Customer to call when new door arrives.; ordrng 1 LW11202403 (dor-fip)"
Dan H.
DRYER AMANA NED4655EW1 "Customer complaint of smoking and loud noise, started normal dry cycle, no smoking observed, no unusual noises heard, unit is operating as designed"
Jeff M.
REFRIGERATOR KITCHENAID KRFF507EWH01 The LED lights inside the fridge were flickering. I removed the freezer lights and jumped the wires the LED lights in the freezer came on except for the ceiling lights. The unit needs a new freezer lights and the back left LED light needs to be replaced along with the board ordering two lights; ordrng 1 W10908166 (module) and 1 W11205083 (module)
Joe O.
WASHER WHIRLPOOL WTW4815EW1 Installed shifter. Ran auto test and calibration. Ran drain and spin. Cycle would not start. Checked error codes. Found error code f2e1(stuck key) ran tests. Needs control; used 1 W10913953 (ACTUATOR) from stock
David R.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced tub. Tested. No leaks. Customer said they will put dishwasher back themselves. Op test
David R.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Cc of noise. Went into service mode, tested fans, tested damper, tested compressor. All check fine. Customer has ice maker turned off. Told customer of different sounds and also can hear popping from heaters defrost mode."
Corina B.
DISHWASHER MAYTAG MDB7749SBM3 CC that the unit is not working only on delay. Found silver migration on the ui. Service pointer W10732429B dead ui.; ordrng 1 W10811169 (panel-cntl)
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc. Frosting and noise Customer stated unit makes noise, thinks it’s somewhere in the back on unit. And frost appearing in freezer. Frost in question is very light fog on front of drawers, looks to be normal condensation from opening door. Ran diagnostics evap, condenser fan, and compressor speed tests. All functions normal, no abnormal sounds. No ice buildup in freezer. Unit is working as designed. Unable to identify any abnormal noise at this time"
Corey L.
OTR MICROWAVE KITCHENAID KMHS120ESS8 "Replaced control, op test good, taking rest of parts with"
Brian M.
REFRIGERATOR MAYTAG MSB27C2XAM00 Cc of no cool Found evap frosted over Ran diagnostics found unit to read bimetal open But In a forced defrost unit gets 120 to heater and is defrosting ohmed out defrost thermostat seems to be functioning as it should but would also like to replace it Finished defrosting evap Needs main control board and defrost harness; ordrng 1 W10861655 (harns-wire) and 1 W11088499 (cntrl-elec)
Jason N.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Cc condensation and ice buildup in freezerFound top right corner of freezer door gasket with large gap. Cleared frost and ice from freezer, steamed gasket pliable and stretched. Advised customer to allow to cool in place for an hour."
Corina B.
RANGE GE CGS990SET3SS "CC that the bottom oven is not heating. Found the igniter is open. Checked the voltage from control 120 volts. Will need a new igniter. Used igniter from t/s. First igniter broke when installing. Optest ok; used 1 12400035 (IGNITER 5299), and 1 12400035 (IGNITER) from stock"
Brian M.
WASHER WHIRLPOOL WTW8540BW0 "Cc of error DL Ran diagnostics found error for lid lock Ran manual test for lid lock, lock is not activating Needs lid lock ; ordrng 1 WPW10619844 (latch9327), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE GAS KITCHENAID KGRS505XSS02 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jason N.
DBL WALL OVEN MAYTAG MER6872BAS "Cc unit lower oven not coming up to tempChecked power in to unit, good at 242v, Checked element resistance, good element 38ohm, checked power to element, missing L1. Bake relay is bad, unit needs clock(control board). Board nla."
Joe O.
WASHER MAYTAG MVWB835DW4 Cc: not allowing selectionsFound error code f2e1(stuck key). Tested ui. Found ui not allowing selections every time. And unit shut it’s self off during test cycle. found error code f5e1(lid lock) ran lid lock test. Needs ui and controlOffice to reschedule part shows out of stock; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Corey L.
DRYER WHIRLPOOL WGD8000DW4 "Replaced drum, op test good"
Dan H.
RANGE WHIRLPOOL WOD77EC7HS01 "Customer complaint that time and date keep randomly changing, unit needs new user interface and control ; ordrng 1 W11261165 (cntrl-elec) and 1 W11352616 (user interface )"
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Cc of ice bucket not fitting in tightly and doors no leaved Found ice bin to be normal just how it is Leveled unit to customers liking OP TEST OK
Jeff M.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Did some additional leveling to the fridge and moved the heater strip up. And I added it very small Shim to the channel that the heater strip follows to lower it
Dan H.
FREEZER UPRIGHT MAYTAG MZF34X16DW00 "Customer complaint that unit is not freezing, temperature at 46 degrees, found evaporator frozen solid, defrost heater and bimetal are good, unit needs new control; ordrng 1 W11382529 (CONTROL )"
Dan H.
RANGE MAYTAG MGR5775QDS "Customer complaint that right front burner is not lighting, found very little gas flow through burner, several screws are stripped and need drilled out, unit needs new burner valve, orifaces, heads, and screws, left front oriface is no longer available; ordrng 1 12002240 (16k- harpe 104.48) and 1 74009103 (ORIFACE) and 4 WP400021 (SCREWS 6.31)s and 1 WP74009099 (holder-orf 52.20) and 1 WPW10406878 (burnr-head 42.32), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
STACK W/D FRIGIDARE n/a The unit is leaking out of the door glass needs cleaned wasn’t able to duplicate a burning smell
Joe O.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed control. Thermistor did not show up. Op test ok
David R.
DRYER MAYTAG MED6630HC0 "Cc of noise, says it is intermittent. Ran dryer empty and with towels in there for a couple of mins, no noise. Ran with top off no noise. Took off top and front of unit. Everything underneath looks good, nothing loose. Rollers look good. Op test ok. Looked behind unit good. Op test ok"
David R.
DISHWASHER WHIRLPOOL n/a "Called customer. Had stuff going on, wants to reschedule for a couple weeks out. Told him just call the office when he is ready so we can get him scheduled in.; saved tckt"
Corey L.
DISHWASHER MAYTAG MDB7749SBM0 "Customer complaint dishwasher buttons are not working, confirmed several selections are not responding on ui, found silver migration, called tl, ordrng 1 W10811169 (UI STNLS )"
David R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit will work and not work intermittently, will run for a couple mins and then start flashing and shut off, some buttons unresponsive. Today, tried to get unit to work, UI buttons not coming on, checked and breaker is on, unit is getting correct power. Checked and everything is plugged in correctly. Tried again and no response. Ordering control, UI and components, vent, gasket; ordrng 1 W10839423 (guide) and 1 W10849355 (button) and 1 W10906426 (cntrl-elec) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent) and 1 WPW10733627 (console)"
Dan H.
WASHER AMANA NTW4516FW "Customer complaint that unit is not operating, ran diagnostics found f8e1(long/no fill) and f8e5(hot and cold reversed) error codes, both hot and cold valves open, unit is operating as designed"
David R.
WINE COOLER WHIRLPOOL WUW35X24DS01 "When first arrived customer has unit plugged up but compressor was not running and cold. Replaced parts, controls, fan, start device. Compressor kicked on and is starting to heat up. Op test ok; ordrng 1 W10782178 (compressor)"
Jason N.
RANGE GE JGB920SEF1SS "Cc unit oven not heating up Confirmed no ignition, ignitor only drawing 2.6a, ignitor weak. Replaced using truck stock, first ignitor was broken, used 2nd truck stock. Ran bake test to 300 degrees. Op test good.; used 2 12400035 (IGNITER) from stock"
Brian M.
WASHER WHIRLPOOL WFW94HEXW0 "Cc of error Found error for ccu to mcu communication error, lid lock error, load detected during clean washer cycle. Ran auto test found unit to error out with f6e1 error of mcu Needs mcu replaced EST only"
David R.
DISHWASHER WHIRLPOOL WDT970SAHV0 Cc of noise when water is being called. Drain pump not needed. Can hear noise. Ordering water valve.*** last call of the day ; ordrng 1 WPW10327249 (water intake valve)
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint fridge is not cooling, confirmed ff was room temp and frz was -10, evap not defrosting, found heater connection not fully inserted into connector, element ohm checks pass, bimetal good, control not going into diagnostics tried using service manual steps as well as tech sheet several times, ordering control; ordrng 1 W11179226 (contrl-box)"
Jason N.
DRYER MAYTAG LDE8426ACE "Cc unit making squealing noise, especially when larger loadsConfirmed slight squeak. Found drum glides worn and belt glazed. Unit needs drum glides and belt. Customer not repairing."
Corina B.
WASHER WHIRLPOOL WTW7000DW4 Replaced the main control. Brought core back for return. Ran a calibration and a normal cycle. Optest ok.
Corina B.
WASHER WHIRLPOOL WFW9400SW01 Customer complaints of washer smelling like rotting egg she use bleach and tried different things and don’t seem to take smell away found drain pump clogged explain customer that cause is clogged is not letting all the water out so when you have water seating around for too long it start to smell. Advised cust to replace the foil vent with a semi rigid or rigid vent.
Corey L.
DRYER WHIRLPOOL WED5600XW0 "Customer complaint rattling sound intermittently, confirmed, removed blower housing and chunk of plastic fell out, put back together, op test good"
Corey L.
DISHWASHER GE GDT580SMF6ES "Customer complaint the display is not working but everything else is, confirmed, found jumpers on ui for programming off one, corrected, op test good"
Dan H.
RANGE FRIGIDAIRE FGEF3032MFH "Installed new control, op test good"
David R.
WASHER WHIRLPOOL WFW9400SW01 "Cc water will not stop filling up in unit, had to shut water off. F27 overflow condition, Put into service mode, everything checked fine. Checked drain pump housing nothing blocking. Took over cover and found arm to actuator for drain hose knocked off. Corrected. Blew through pressure switch hose, clear. Tested. Op test ok."
Dan H.
WASHER MAYTAG MHW5630HW0 "Customer complaint that unit is not completing cycle, ran diagnostics found f8e3(over flow) error code, ran quick wash cycle, unit completed cycle, found hot and cold water lines switched, corrected unit is operating as designed"
Brian M.
DRYER WHIRLPOOL WHD5090GW0 Cc of unit not powering on Found unit getting proper voltage going to control board but not powering on Needs control board and UI due to not being able to verify UI functions ; ordrng 1 W11089031 (cntrl-elec) and 1 W11239098 (cntrl-elec)
Corina B.
WASHER MAYTAG MVWX500XW1 "Replaced the capacitor and motor. Ran a calibration. Optest ng. Ran diag fault BASKET SPEED SENSOR FAULT. Replaced the shifter from t/s. Ran a calibration and a rinse and spin. Optest ng. Checked the voltage to the shifter at control 0 volts. Will need a new control. ; ordrng 1 W10405815 (cntrl-elec), used 1 W10721967 (PULLEY), and 1 WPW10006355 (ACTUATOR) from stock"
Corina B.
WASHER AMANA NTW4516FW3 Cust entitlement is good. CC that there is a rubbing noise. Found the gear case is leaking oil. Will need a new gear case and cam. ; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase)
Jeff M.
REFRIGERATOR FRIGIDAIRE FGUB2642LF7 "I found the return vents inside the fridge were plugged with ice a steam them out unit tested good day icemaker is also freezing over ordering the seal kits for return visits to fix; ordrng 1 5303918784 (air handler housin), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE WHIRLPOOL WFG505M0BW2 "Customer complaint that outer glass is broken, confirmed, ordering outer door glass; ordrng 1 WPW10535777 (glass-door)"
Jeff M.
OTR MICROWAVE AMANA n/a The microwave is not working it appears that one of the door latches is broken there’s no model number on the machine she does have the owners manual and the unit appears to be from the early 80s I was able to look up machine through the parts website there are no parts available for this except for nuts bolts screws
Dan H.
WASHER MAYTAG MVWB855DW0 "Customer complaint of growling noise, found bearings worn, installed new gear case, op test good ; used 1 W10811956 (CABRIO GEARCASE) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL GX5FHTXVQ06 Replaced icemaker. Unit cycled and filled. Op test good
Joe O.
DRYER AMANA NED4655EW1 Cc: not drying clothesFound unit has correct power. Found unit cycling as designed. Venting from unit to house is blocked in the wall. Need venting cleared.
Arthur V.
RANGE WHIRLPOOL WFG525S0HT1 Customer was frying fish and afterwards discovered the wall had been scorched. (See pics). Called techline per request talked to Rich. Burner is working as designed. All burners are adjusted properly. Advised cust to be careful how close pans are to the wall Edge of burner is approximately 6 inches from wall. Also customer previous stove had a smaller capacity burner in that spot. Unit op test good
Arthur V.
WASHER MAYTAG MVWX655DW1 Replaced water valve Recalibrated. Op test good ran a service cycle op test good
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc unit leaking waterCustomer stated it was leaking from Ice dispenser, but now it seems to be ok. Also water is building up on top of freezer door gasket. Checked mullion heater function. Turned mullion heater sensor off(heater on 100%). Top of freezer door gasket barely covering horizontal mullion, raised door up approx 1/4”. Checked ice dispense door for sealing. Seal looks good, ice door op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL WRS311SDHB Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new part unit op tested good
Jeff M.
WASHER MAYTAG MAH9700AWW Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
WASHER MAYTAG MVWC565FW1 Installed new part unit op tested good. Took the control with me
Joe O.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cc: leaking from behind unitFound water line not seated correctly. Adjusted water Line. Placed water mat. Op test ok
Jason N.
RANGE KITCHENAID KEBS279BSS00 "Cc unit made vibration noise when using convectRan convect bake and bake test on both upper and lower ovens to 325 degrees. Let sit at temp for 20 min, convect fans and blower fans both running. No abnormal sounds. Upper temps to 400. Let sit for 10 min. All convect fans and blowers running, still no abnormal sounds. Unable to duplicate concern at this time. Advised customer that if sound returns while running convect bake, to open both oven doors to stop convect fans, if sound persists then it will be a blower fan. Side note, right side of unit is grouted in to tile wall. Advised customer that this will need removed before we could do any work to the unit."
Joe O.
DRYER KENMORE 110.6813241 Cc: not heatingPulled terminal block cover found wires burnt and broken. Needs wiring harness and terminal blockCustomer does not want to repair at this time
Jason N.
DRYER WHIRLPOOL WED7300DW0 "Cc unit not powering onCustomer said she started a load, then checked on it, and unit was off.Checked power in to unit, 0v on both L legs. Checked breaker in panel, not tripped, turned off and back on, no change. Advised customer to contact electrician."
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit not working correctly, unit was run with shipping bolts installedConfirmed shipping bolts still installed. Removed shipping bolts, removed top and back panels, inspected unit for any damage. No damage present."
Corey L.
RANGE WHIRLPOOL KECC607BSS02 "Customer complaint spots on cooktop, confirmed replaced with part sent, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRT771REYW00 Cc of water not dispensing Found bladder frozen Defrosted bladder Water returned as normal Advised on raising temps if it keeps happening
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint frost in freezer, confirmed some frost accumulation frz ceiling, found gaps around frz liner, also top of ff gasket is compressed and not sealing heated and trained to cabinet applied petroleum jelly around ff gasket"
Corey L.
SXS REFRIGERATOR WHIRLPOOL GSS26C4XXA00 "Customer complaint lettuce and things in crisper are freezing, temps were -10 frz and ff was 37 on top and 32 on bottom, customer has food too far back blocking airflow in both frz and ff, also found foam rectangle taped to liner behind bottom drawer not removed after shipment, removed, adjusted temps a few degrees higher in both sections from recommended"
Dan H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer complaint of ice build up in fresh food section found fresh food section evaporator frozen solid, unit needs new evaporator fan with thermistors and control; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint noises coming from freezer and showed video, advised there would be a svc charge of 94.95 plus tax if unit is not covered, the noise customer is hearing she hears intermittently, sound like refrigerant running through lines after a defrost cycle in the video, cycled cooling of and on several times to recreate sound, advised refrigerant running through lines is normal to make a little noise, no unusual sounds heard, unit is operating as designed"
Corey L.
WASHER WHIRLPOOL GHW9150PW0 "Customer complaint of a noise in washer, found drum loose inside tub, unit would need new outer and inner tub asm, verbally quoted part price and customer will be purchase a new unit and does not want repair"
Joe O.
REFRIGERATOR KITCHENAID KBFS20EVMS13 "Cc: not cooling/frost buildup in freezerFound ff temps at 44 degrees and freezer temps at 28 degrees. Found rear wall of freezer has a sheet of frost. Pulled evap cover, found partial frost pattern. Found unit pulling .77 amps, and compressor extremely hot. Found unit has a dye drier on it. Found dye on the drier. Needs compressor and drier. ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)"
Dan H.
DRYER AMANA NED4655EW1 "Customer complaint that unit is not starting, confirmed, found a sock stuck in blower wheel housing, removed, op test good"
Jeff M.
RANGE WHIRLPOOL WOS92EC0AS01 Main display board the time is malfunctioning. I set the clock to 4:00 PM set a timer on my phone the oven clock is about a second and a half faster. As in it’s almost like this machine was programmed as 58 seconds are in a minute.; ordrng 1 W10861493 (panl-cntrl)
Corey L.
WASHER MAYTAG MHW5100DW0 "Replaced, control, op test good, found hot water line bulging and advised customer the supply lines needs to be replace, also noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent"
Joe O.
RANGE WHIRLPOOL WFG510S0AS2 "Cc: bake not workingFound igniter had sediment built up on it. Cleaned up igniter. Screws for oven bottom stripped. Found door not closing properly. Needs hinges, igniter, and screws; ordrng 2 W10379120 (screw)s and 1 WP9758079 (igntr-oven) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
David R.
DRYER WHIRLPOOL WED5300VW0 "Cc unit was still running while she opened the door, then unit stopped running. Checked and by passed door switch and unit started running. Found switch pushed to the side, repositioned it and unit is working now. Op test ok."
David R.
WASHER MAYTAG MVWX655DW0 "Replaced parts, tested, slight noise. Took everything about. Put back together. Tested in service mode and calibration. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit leaking. Looked before putting part in. Ran unit, found water is leaking from supply hose to water valve. Unit is good. Relayed information to customer. Op test ok."
Dan H.
DRYER WHIRLPOOL WED4800XQ0 "Customer complaint that unit is not starting, confirmed, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply"
Corina B.
RANGE WHIRLPOOL WFG515S0EB1 CC that there is uneven temperatures in the oven. Ran test mode all passed. Bake and broil both ignited on first spark. Turned on oven to 350* took temp 15 minutes after the buzzer 350*. Cust is baking with multiple racks. Advised cust to owners manual page 11 that the cookie sheets can not be overtop of each other. Optest ok
Joe O.
DISHWASHER MAYTAG MDB7749AWM2 Cc: no powerFound unit is receiving proper powe; ordrng 1 W10811151 (panel-cntl)
Corina B.
DRYER AMANA NED4655EW1 "Replaced the wheel, cover, motor and housing. Optest ok. Used thermal fuse from t/s. ; used 1 WP3392519 (THERMAL FUSE) from stock"
David R.
DISHWASHER JENN-AIR JDB2150AWP "Replaced drain pump. Tested, no leaks. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc unit not making iceRan ice maker diagnostics, found code e2 for motor lost position. Ran manual ice maker motor test. No motor function. Unit needs ice maker.; ordrng 1 W11294907 (icemaker)"
Jeff M.
WASHER WHIRLPOOL WET4024HW0 The units displaying a e2 abnormal drain. The units for water and will not drain. The drain pump is receiving power needs new drain pump; ordrng 1 W10906604 (pump-water)
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Ran diagnostic no error code ran calibration and auto test pass,no noise heard,ran drain and spin no noise ,opt test ok"
Gabriel P.
RANGE KITCHENAID KSGG700ESS1 "Replace spark harness,no more clicking,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL GSS26C4XXY00 "Cc crack on inner door liner and back wall of unitConfirmed cracks in liner. Horizontal crack across entire back wall of ff section Called wp techline, Said liner repair kit would fix back wall, but unit would need a new door for liner crack in door. Unit door is Nla. Advised customer warranty company will contact them about further action. ; saved tckt"
Brian M.
MICROWAVE WHIRLPOOL WMH78019HZ1 Complaint door would not stay closed Found hinge to be bent and pushing door open slightly Adjusted the hinge OP TEST OK
Gabriel P.
WASHER WHIRLPOOL GHW9460PW1 "Found the tech sheet ran diagnostic no error ran test c00 pass ran rinse and spin with 4 towels pass calling tech line kept me on hold for 20 minutest so call bj explain the error code customer saw f9 ,over flow ,f11 serial communication error and f6 drive motor tachometer error we when through all test and it will need the control motor and main control they both can’t heird each other intermittently it keeps happening giving customer and estimate found out main control is discontinued will not be repairable"
Gabriel P.
DISHWASHER KENMORE 665.12763K313 Leaking from the pump will need new pump old one is cracked giving estimate He will not repair
Corina B.
WASHER WHIRLPOOL WTW4815EW1 "CC that the unit will not rinse or spin. Ran diag F7E1 – BASKET SPEED FAULT, F8E5 – HOT, COLD REVERSE. Checked the hot and cold lines are reserved. Switched lines. Ran a manual agitate and spin.ran a calibration and the control keeps turning off. Checked outlet, good. Checked shifter out of range. Will need a shifter. Used shifter the other day will be delivered today."
Arthur V.
MICROWAVE WHIRLPOOL WOC54EC0HS02 Replaced blower assy. Tested unit. Cleared error codes Ran a bake cycle. Op test good unit reached 350 before leaving.
Gabriel P.
DRYER MAYTAG MGDC215EW0 "Found roller bearings making noise replace pulley kit,opt test ok also lubricated with zoon spout ; used 1 4392065 (KIT 48.30) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WZF79R20DW03 Found frost on top door and cabinet there is and air leaking but gasket is sealing good going to steam gasket and use Vaseline on corners also found another freezer connected on the same outlet the freezer is explain customer that it has to be on its own dedicated circuit
Arthur V.
WASHER MAYTAG MVWB725BW0 Customer states unit not completing cycles. Ran diagnostics no errors. Ran service cycle. No errors and it passed. Ran spin cycle In high speed spin good. Ran a rinse and spin cycle with a small load and unit op test good. Could not duplicate issue.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Replace all parts,opt test ok"
Brian M.
DISHWASHER WHIRLPOOL WDF750SAYM3 Cc of unit not heating Ran diagnostics found error for open heat circuit and owi not reading temps Ohmed owi it’s not within range Ran auto test found heater to be functioning Needs control and owi
Dan H.
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint of shaking , ran diagnostics found f0e5(off balance load) error code, started quick wash cycle with load, No unusual shaking observed, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 3 degrees, found frost build up in freezer section , called whirlpool techline spoke to mike , recommend s replacing evaporator fan motor and evaporator cover, ordrng 1 W10813581 (duct-air) and 1 W10875836 (cover-evap) and 1 WP2315539 (motor-evap)"
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint ice build up in freezer because seal is not touching on corner, confirmed, found slides failed not springing shut, unit needs both brackets; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT)"