We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44102
Brian B
Job Details:
04/11/2017
CC machine not washing. Ran diag no codes, found wash pump motor not starting. 120v at wash pump motor. Also, found the top rack adjusters broken. Will need new sump assembly And 4 rack adjusters. Office to order parts. , ordrng 4 WPW10671907 (WHEEL)s and 1 WPW10671941 (PUMP AND MOTOR)
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS02
Near Mentor-on-the-Lake, OH 44060
Arthur V
Job Details:
04/11/2017
Installed new cooktop. Op test good , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW0
Near Ravenna, OH 44266
Robert A.
Job Details:
04/11/2017
Ran diagnostics, 7-1 speed sensor fault, needs sensor, quoted, cust to replace, used 1 WPW10006355 (ACTUATOR57.13) from stock, , Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Parma, OH 44134
Dan H
Job Details:
04/11/2017
Customer complaint that unit is using too much water, ran diagnostics, no error codes found, started normal wash cycle, unit filled up with normal amount of water, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Mentor, OH 44060
Arthur V
Job Details:
04/11/2017
Found fans running but not compressor. Connected inverter box to compressor and it started. 120 v to inverter--Needs inverter assy ( down fridge please move up if possible ), ordrng 1 WR55X26038 (INVERTER ), schdld next appmnt for 4/17 MON !,
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS04
Near Aurora, OH 44202
Gail V.
Job Details:
04/11/2017
Replaced parts, optest ng, not heating. Unit needs to be pulled to gain access to other components to determine why mw not heating, cust has to leave, r/s for 4/19 and cust prefers 9-12 appt., used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 4/19 WED 9-12 [**],
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Atwater, OH 44201
Robert A.
Job Details:
04/11/2017
Complaint making noise, found noise coming from coolant lines on comp, corrected, op test ok, Job Cmpltd,
We serviced a
CROSLEY WASHER
Model CAW8350EW1
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/11/2017
Checked basket and adj, good, ran diagnostics good ran recal, good, found nothing sharp or loose, unit working as designed, talked w/cust explained how unit works, ran drain and spin, good, ran rinse and spin, good, op test okNote cust is opening lid throughout the cycle, this will cause longer wash times, and more adj working as designed, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRBL102ESS00
Near Independence, OH 44131
Dan H
Job Details:
04/11/2017
, Customer complaint that unit is leaking water, found ice maker fill tube missing ice maker fill cup, ice maker mounts also loose, corrected ice maker install, also found water line not connected to valve, reconnected water line, op test good , Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Brecksville, OH 44141
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not making ice, cycled ice maker, ice maker cycled but never filled, water valve is working, unit needs new ice maker, installed new ice maker, op test good , used 1 W10882923 (ICE MAKER ASSY92.90) from stock, job compltd
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL9
Near Kingsville, OH 44048
Arthur V
Job Details:
04/11/2017
Replaced control panel. Op test good , Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Saybrook Township, OH 44004
Arthur V
Job Details:
04/11/2017
nit getting 2 error codes. F5e3 unlock error and f7e6 motor fault error. Found cam had broken and needed replaced. Installed new cam kit from truck stock. Op test good. Recalibrated. Cleared codes , used 1 W10721967 (PULLEY) from stock, Job Cmpltd,
We serviced a
KITCHENAID WALL OVEN/MICRO
Model KOCE500ESS04
Near Aurora, OH 44202
Eric M.
Job Details:
04/11/2017
Comp that when baking using standard bake mode, everything bakes fine, however, when using convection bake, using all 3 racks, the top rack gets completely done, but the middle and bottom racks do not get completely done. Referred to use & care manual, for convection bake when using 3 racks, the racks should be in positions 1, 3, and 5, the lower racks are in the correct position, the top rack is 1 position too high, moved the top rack to the recommended position. Init svc test iaw tech sheet, no faults or errors present. Ran all tests, passed. Started a conv bake cycle @ 350, with no temp adjustment, @ 1227 with a baking sheet on center rack position 3, pre-heated to set temp @ 1235. Checked temp on baking sheet @ 1300, reading 361, checked the temp display in diagnostics, showing same temp, oven appears to be operating just as it was designed to operate by the manufacturer. Called wptl, spoke to leon (sr#: 7718782307)who documented the compl
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Bainbridge Township, OH 44023
Eric M.
Job Details:
04/11/2017
Replaced lid and fill hoses. Calibrated, ran auto test, have hot water flow thru new hose now, and did not need to lean on lid in order to start, optest good. Foil accordion style vent hose attached to dryer (see pic), fire hazard, needs to be replaced with either a semi-rigid or solid metal vent., used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Chagrin Falls, OH 44022
Eric M.
Job Details:
04/11/2017
Comp not dispensing ice. Pressed ice paddle, dispenser door opens, but motor not running. Removed cover to motor, water intrusion into motor and is frozen solid, used steamer to remove motor, motor seized, but is receiving pwr. Needs motor replaced, along with the gasket, seals, and washer., ordrng 1 W10166854 (GASKET) and 1 W10852956 (SPRING) and 1 WP2198628 (SEAL) and 1 WP2212370 (WASHER) and 1 WPW10225313 (MOTOR) and 1 WPW10291905 (SEAL), schdld next appmnt for 4/17 MON 12-3,
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS5
Near Solon, OH 44139
Robert A.
Job Details:
04/11/2017
Found i/m did not finish cycle, stuck needs i/m, ordrng 1 W10884850 (ICE MAKER), schdld next appmnt for 4/17 MON !,
We serviced a
GE DISHWASHER
Model GLD5664V00SS
Near Pepper Pike, OH 44124
Dan H
Job Details:
04/11/2017
Ran unit, no odd noises heard, sump clear, op test ok,
We serviced a
KITCHENAID B/IN REFRIGERATOR
Model KSSC48QVS06
Near Pepper Pike, OH 44124
Robert A.
Job Details:
04/11/2017
Installed filter asm and lines, turned on water, no leaks, op test ok, Job Cmpltd,
We serviced a
WCG97US6DS00 WHIRLPOOL
Model COOK TOP
Near Bay Village, OH 44140
Brian B
Job Details:
04/11/2017
Checked installation of gas line and unit. Installation is correct. Operating as designed., Job Cmpltd
We serviced a
WRS975SIDM00 WHIRLPOOL
Model REFRIGERATOR
Near Bay Village, OH 44140
Brian B
Job Details:
04/11/2017
Checked ice and water. Water pressure is good. Door openings and cams are working properly . Advised customer on how to replace filter and reset light. Unit is installed adjacent to a wall. Door is hitting wall before cam engages. Advised customer that can install a stick on bumper to keep door or wall from getting damaged. Optest ok., Job Cmpltd
We serviced a
WRF993FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details:
04/11/2017
Found door not sealing. Corrected door and defrosted unit. Op test ok. , Job Cmpltd,
We serviced a
MFI2665XEM7 MAYTAG
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details:
04/11/2017
Corrected door switch. Op test ok. , Job Cmpltd,
We serviced a
RBD275PRB00 WHIRLPOOL
Model WALL OVEN
Near Beachwood, OH 44122
Chad P.
Job Details:
04/11/2017
Installed keypad and control. Op test ok.
We serviced a
WMH53520CS5 WHIRLPOOL
Model MICROWAVE
Near Cleveland, OH 44135
Brian B
Job Details:
04/11/2017
Replaced the parts listed. Ran cycle test optest ok. , Job Cmpltd,
We serviced a
WRS975SIDM00 WHIRLPOOL
Model REFRIGERATOR
Near Bay Village, OH 44140
Brian B
Job Details:
04/11/2017
Checked ice and water. Water pressure is good. Door openings and cams are working properly . Advised customer on how to replace filter and reset light. Unit is installed adjacent to a wall. Door is hitting wall before cam engages. Advised customer that can install a stick on bumper to keep door or wall from getting damaged. Optest ok., Job Cmpltd
We serviced a
KSSC36QTS00 KITCHENAID
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details:
04/11/2017
Found main control failed. Unit totally down. Reset power. Op test no good. Needs main control replaced. Cust wasnt not home. Friend met tech for service. Tech unable to contact husband or wife. Left est at home. Office to please try and contact cust to see if they would like to follow thrugh with repair. , ordrng 1 W10789107 (CONTROL),
We serviced a
GLD4900P00WW GE
Model DISHWASHER
Near North Royalton, OH 44133
Chad P.
Job Details:
04/11/2017
Found soap failed. Will not open. Has power. Ran unit on normal wash 3 x. No other issues found. Needs disp replaced. , ordrng 1 WD12X10163 (rinse module (DISP ASSY))
We serviced a
KENMORE DRYER
Model 110.87738701
Near Walton Hills, OH 44146
Dan H
Job Details:
04/11/2017
Customer complaint of f1 error code, started normal dry cycle, unit did not start, unit flashed f1(primary control failure), per tech sheet unit needs new main control board, customer would like to purchase new lint screen also, ordrng 1 W10120998 (screen36.28) and 1 WPW10174746 (CNTRL210.03), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $491.67 CC Ref # 684932591, schdld next appmnt for 4/17 MON !,
We serviced a
IUD8500BX1 IKEA
Model DISHWASHER
Near Parma, OH 44129
Chad P.
Job Details:
04/11/2017
Found only one wheel sent out. Needs to order the other 3. Showed cust how to install them. We do not need to return. ,
We serviced a
GDF520PGD0BB GE
Model DISHWASHER
Near Cleveland, OH 44135
Brian B
Job Details:
04/11/2017
CC that the unit is not washing the dishes. Per ser bul DD08-16, upper rack not docking with rear conduit due to bowing in tank. Tested docking with rear conduit. Found a 1/2 in gap in docking port. Right side of tank is bowed in slightly causing this issue. Per ser bul, replaced docking cone with updated part. Also, lowerwash arm is slightly separated. Will need new arm. Also, CC that machine starts and then shuts off within 10 min. Reset power and ran diag. No error codes. Ran tests within diag. All functions normal. Ran normal cycle. Not shutting off now. Office to order parts . R/s per cust req, ordrng 1 WD12X22812 (MID CONDUIT DOCKING PORT) and 1 WD35X10393 (spray arm),
We serviced a
MED5100DW0 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44113
Brian B
Job Details:
04/11/2017
Replaced the control. Still did not correct the problem . Voltage at outlet is correct. Voltage on terminal block is L1 to N, 4 v.. L2 to N,230v.. replaced dryer cord purchased at home depot. Still not working.. called EB.. hooked up test box to L1 and neutral.. control panel now lights up and dryer runs. This proves that problen is in house electric line. Will need a qualified electrician to replace line. Office to refund all but sc. brought back control for return to vendor.,
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Chagrin Falls, OH 44022
Eric M.
Job Details:
04/11/2017
Comp not dispensing ice. Pressed ice paddle, dispenser door opens, but motor not running. Removed cover to motor, water intrusion into motor and is frozen solid, used steamer to remove motor, motor seized, but is receiving pwr. Needs motor replaced, along with the gasket, seals, and washer., ordrng 1 W10166854 (GASKET) and 1 W10852956 (SPRING) and 1 WP2198628 (SEAL) and 1 WP2212370 (WASHER) and 1 WPW10225313 (MOTOR) and 1 WPW10291905 (SEAL), schdld next appmnt for 4/17 MON 12-3,
We serviced a
GTW180SCJ0WW GE
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details:
04/11/2017
Agitator is physically broken, needs replaced, ordrng 1 WH43X25442 (agitator asm),
We serviced a
ZISP420DXBSS GE
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details:
04/11/2017
Issue with LED is door switch, needs replaced, paddle assembly switch is sticking intermittently as well, ordering both, ordrng 1 WR17X10706 (crank door recess) and 1 WR23X10725 (switch light) and 1 WR23X10783 (switch),
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Bay Village, OH 44140
Paul H.
Job Details:
04/11/2017
One leg of 120 missing, customer changed fuse, tested again, op test ok.
We serviced a
GNE26GSDDSS GE
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details:
04/11/2017
Used sum module to update software, update proceeded as expected, op test ok., Job Cmpltd,
We serviced a
MVWC400XW4 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details:
04/11/2017
Replaced drive hub, ran calibration and test cycle, op test ok, unit spins fine now, Job Cmpltd,
We serviced a
KDTE104DSS1 KITCHENAID
Model DISHWASHER
Near Amherst, OH 44001
Paul H.
Job Details:
04/11/2017
Removed glass from pump housing, no damage to impeller, tested by filling and draining a couple of times, op test ok.
We serviced a
WDF110PABB5 WHIRLPOOL
Model DISHWASHER
Near Camden Township, OH 44074
Paul H.
Job Details:
04/11/2017
Replaced sump and motor assembly, ran diagnostic cycle to test, op test ok., Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Grafton, OH 44044
Paul H.
Job Details:
04/11/2017
Unit was getting off balance in bulky, discussed loading and cycles, did a rinse and spin with a normal load, op test ok., Job Cmpltd
We serviced a
NTW4705EW0 AMANA
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details:
04/11/2017
Unit was unplugged, plugged in, flood mode, waited for time out, ran diagnostics, no errors, ran auto test, op test ok. Explained flood mode to the customer.,
We serviced a
JDB1250AWS WHIRLPOOL
Model DISHWASHER
Near Avon, OH 44011
Paul H.
Job Details:
04/11/2017
Replaced wash motor and seal, ran unit, excellent spray pressure, op test ok.,
We serviced a
KUDS30IXSS8 KITCHENAID
Model DISHWASHER
Near Avon Lake, OH 44012
Paul H.
Job Details:
04/11/2017
Issue was a broken adjuster causing upper rack to not sit in unit properly, replaced adjusters from t/s, tested, shutting fine now., used 1 W10712394 (ADJUSTER (SET OF 2)) from stock, Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model 110.87738701
Near Walton Hills, OH 44146
Dan H
Job Details:
04/11/2017
Customer complaint of f1 error code, started normal dry cycle, unit did not start, unit flashed f1(prrimary control failure), per tech sheet unit needs new main control board, customer would like to purchase new lint screen also, ordrng 1 W10120998 (screen36.28) and 1 WPW10174746 (CNTRL210.03), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/17 MON !, saved tckt [SdLink
We serviced a
AMANA RANGE
Model AER5630BAW0
Near Garfield Heights, OH 44125
Dan H
Job Details:
04/11/2017
Customer complaint that left rear element not working, found left rear element burned(see pic), burning left element open, element is receiving 240vac, unit needs new left rear element, ordrng 1 WP8523698 (left rear ELEMENT), schdld next appmnt for 4/17 MON !,
We serviced a
JGS8860BDP WHIRLPOOL
Model RANGE
Near Westlake, OH 44145
Paul H.
Job Details:
04/11/2017
Most pads are not functioning, checked ribbon cable and connections, good, cycled power, still no response, needs UI, ordrng 1 WP5760M339-60 (panl-cntrl)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PFGA
Near Saybrook Township, OH 44004
Arthur V
Job Details:
04/11/2017
Installed defrost t-stat and gasket kit. Op test good unit was making ice when i arrived. , Job Cmpltd,
We serviced a
KUDT03FTSS3 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details:
04/11/2017
Found control shorted. Damaged harness interface and bi-metal. Needs all replaced. Please place cust on cancelation list. G.s. To please review unis history. This unit has a history of this happening. , ordrng 1 W10258275 (bi-metal) and 1 WPW10084137 (CONTROL PANEL) and 1 WPW10084141 (CONTROL) and 1 WPW10413099 (HARNESS),
We serviced a
MAYTAG WASHER
Model MHW4100DW0
Near Ashtabula, OH 44004
Arthur V
Job Details:
04/11/2017
Cust had fresh spin option on causing customer complaint -- advised that unit will not shut down for 6 hours if this option is used. Unit op test good ran diagnostics. No errors ---, Job Cmpltd,
We serviced a
KSDG950ESS0 KITCHENAID
Model RANGE
Near Strongsville, OH 44136
Alice M.
Job Details:
04/11/2017
Found convect fan blade warpped. Needs blade replaced. Only shows comes with fan assy. G.s. Please research to see if fan blade can just be odered. , ordrng 1 W11033855 (FAN ASSY),
We serviced a
JENN-AIR COOK TOP
Model CVE4270W
Near Newbury Township, OH 44065
Eric M.
Job Details:
04/11/2017
Part ordered is a retrofit kit, however, this kit does not go to this cooktop, spoke to gs and ra, non-repairable, cust owed refund for part and s&h., saved tckt [SdLink\289680d.png], saved tckt [SdLink\289680e.png],
We serviced a
MFI2665XEM7 MAYTAG
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details:
04/11/2017
Found fill tube to ice maker burst causing water to leak into the bottom of the ff section and freeze. Also, i.m. Continuously cycling. Needs ice maker fill tube replaced and ice maker. , ordrng 1 67006317 (tube-water) and 1 W10882923 (ICE MAKER. ),
We serviced a
KITCHENAID RANGE
Model KFEG500ESS1
Near Munson Township, OH 44024
Eric M.
Job Details:
04/11/2017
pmp that the inner door panel is bent up. Removed the inner panel, and adjusted and re-positioned so it is inside of the outer door pnl, optest good., Job Cmpltd,
We serviced a
KDFE104DWH2 KITCHENAID
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details:
04/11/2017
Found control panel not responding. Has 5vdc going to it. Needs control panel replaced. Cust requests morning for install please. , ordrng 1 WPW10537335 (CONTROL PANEL),
We serviced a
GU1100XTLQ0 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44134
Chad P.
Job Details:
04/11/2017
Found control panel shorted. Parts show nla. Unable to repair unit. Pn. WP8274735
We serviced a
WHIRPOOL REFRIGERATOR
Model KSC24C8EYY01
Near Bainbridge, OH 44023
Robert A.
Job Details:
04/11/2017
Found wrong evap received, need to reorder, ordrng 1 WPW10643261 (FF EVAP), schdld next appmnt for 4/20 THU ! [***],
We serviced a
AFD2535DEB WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details:
04/11/2017
nstalled filter housing. Op test ok. , Job Cmpltd,
We serviced a
JDB1250AWP JENNAIRE
Model DISHWASHER
Near Strongsville, OH 44136
Chad P.
Job Details:
04/11/2017
Found several issues with dish washer. Motor failing. Seals rotting. Upper rack breaking. Rear housing for upper rack rotting.
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details:
04/11/2017
Leveled out fr foot. Ran drain spin and calibration more. No stored faults in the system. Advised on loading and balancing. Op test ok. , Job Cmpltd
We serviced a
KBFC42FTS00 KITCHENAID
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chad P.
Job Details:
04/11/2017
Installed gaskets. Op test ok. Advised it will take time for gaskets to completely conform. , Cllctd $177.67 Check # 8847, Job Cmpltd, saved tckt [SdLink
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near South Euclid, OH 44121
Brian B
Job Details:
04/11/2017
CC that the ice dispenser is not dispening cube ice. Removed ice bin, the cube solenoid is working properly. Ran a test cycle. Cube and crushed working properly. Cleaned out stuck together ice in container. Optest ok., Job Cmpltd
We serviced a
KOCE507ESS05 WHIRLPOOL
Model RANGE
Near Shaker Heights, OH 44120
Brian B
Job Details:
04/11/2017
CC that the oven does not work when m/w is running and the timer does not work. Cust reset power to breaker oven and m/w are both working. Advised cust how to use the timer. Timer can be use as hr/min or min/sec. have to push the timer button twice to get the min/sec. ran diag no codes. Ran a test cycle optest ok. , Job Cmplt
We serviced a
MFF2558VEB7 MAYTAG
Model REFRIGERATOR
Near Cleveland Heights, OH 44118
Brian B
Job Details:
04/11/2017
Found drain clogged and water leaking from freezer. Replaced drain tube from t/s. Used steamer to clear ice. Whirl will pay for part. Cust paid sd and labor., used 1 W10619951 (TUBE-DRAIN) from stock,
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Willoughby Hills, OH 44094
Dan H
Job Details:
04/11/2017
Installed new control, op test good , Job Cmpltd,
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Brian B
Job Details:
04/11/2017
CC that the unit is not cleaning the clothes. Ran diag f7e8 motor over temp f0e5 off balance load. Ran calibration, auto test. Advised the cust on how to load the washer (6-8 bath towels is a full load) and to use only 1-2 tablespoons of H.E. detergent. Ran a load of towels, washer is working as designed. Ran calibration, auto test. Optest ok. , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB00
Near Cleveland, OH 44121
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at -7 degrees, evaporator fan is running, evaporator fan is hitting frost build up on top of evaporator, found air channels frosted over, no air leaks in cabinet or door seals, cleared air channels, advised customer to monitor,job completed
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Cleveland, OH 44144
Dan H
Job Details:
04/11/2017
, Customer complaint that unit is not starting it just makes a noise when plugged in, unit unplugged when tech arrived, plugged unit in and drain pump started, let drain pump finish, ran diagnostics found f0e5(off balance) and f0e2(oversuds) errr codes, started normal wash cycle, unit filled and advanced to agitate, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Brooklyn, OH 44144
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not starting, found control lock on, turned control lock off, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed , Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model PSI23MGPABB
Near Rocky River, OH 44116
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not dispensing water, found water reservoir cracked, water spraying out of water reservoir when dispenser switch is pressed, unit needs new water reservoir, ordrng 1 WR17X11440 (water tank assm), schdld next appmnt for 4/14 FRI !,
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH3
Near North Olmsted, OH 44070
Dan H
Job Details:
04/11/2017
Customer complaint that user interface pulls apart from door skin and unit is not draining completely, found user interface not correctly mounted to door skin, corrected, customer does not have drain line that came with unit connected, drain loop is connected to plastic drain hose, hose is kinked in several locations(see pic), unit drains when hose is unkinked, unit is operating as designed , Job Cmpltd,
We serviced a
WHIRLPOOL MICRO OVEN
Model WMH32519CW1
Near Westlake, OH 44145
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not heating, confirmed, capacitor tests good, diode tests good, transformer test good unit needs new magnetron, installed new magnetron from truck stock surplus, op test good , used 1 WPW10693025 (MAG99.20) from stock,, Job Cmpltd,
We serviced a
WHIRLPOOL DRYER GAS
Model WGD5300VW0
Near Fairview Park, OH 44126
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not heating, found thermal cut off open, unit needs new thermal cut off kit, installed cut off kit, op test good , used 1 W10480709 (CUTOFF) from stock, Job Cmpltd,
We serviced a
wHIRLPOOL WASHER
Model WTW5300VW1
Near Fairview Park, OH 44126
Dan H
Job Details:
04/11/2017
Customer complaint that unit is not spinning water out of clothes, started casual wash cycle(customer says this is where unit has issue) with load, Unit completed cycle, unit spun clothes to almost dry, unit is operating as designed , Job Cmpltd,
We serviced a
AMANA DRYER
Model NED4655EW0
Near Mentor, OH 44060
Eric M.
Job Details:
04/11/2017
Comp paint chipped off drum, see pic, needs drum replaced. Part available at V&V., ordrng 1 W10899578 (DRUM), schdld next appmnt for 4/14 FRI !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Concord Township, OH 44060
Eric M.
Job Details:
04/11/2017
Comp stopped running, and the user interface non-responsive, but then she went and bought a surge protector, plugged the surge protector into the receptacle, then plugged the unit into the surge protector, and the unit started right up and is making ice. Upon arrival, fans and compressor running, display is lit up, and the keys are responding. Init svc test iaw tech sheet, all tests passed, checked programming, programmed to the correct version. Checked the polarity of the receptacle, properly polarized, and has good pwr., Job Cmpltd,
Near Kirtland, OH 44094
Eric M.
Job Details:
04/11/2017
KITCHENAID COOKTOP GAS KECD867XS Comp that the center rear burner heats up, but not all of the way. Turned on all burners, all appear to be operating normally. Put a pot of water on the center rear burner and set to high @ 1502, the burner is turning off and on just like it i
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS25XVWH3
Near Highland Heights, OH 44143
Eric M.
Job Details:
04/11/2017
Comp that the unit is completely dead. Found the display just showing diagonal lines when buttons are pressed, suspect fault main control board. Will not go into svc test. Checked pwr to control board, good, needs hv control board replaced. Needs 1st appt in am due to dr appt., ordrng 1 WPW10312695 (HV CONTROL BOARD), schdld next appmnt for 4/14 FRI 8-9,
We serviced a
GE WASHER
Model WSM2420D3WW
Near Mayfield Heights, OH 44124
Eric M.
Job Details:
04/11/2017
Comp goes off balance and the support springs keep coming off. Found the holes in the base where the support springs screw into are stripped, and the threads on the support springs are damaged, needs base and support springs replaced. Very extensive repair, the entire tub/basket assy will have to be removed.. Repair declined, estimate only., , Job Cmpltd,
We serviced a
WHIRLPOOL DRYER ELE
Model WED4815EW1
Near University Heights, OH 44118
Eric M.
Job Details:
04/11/2017
Comp will not start. Found open fuse in fuse box, fuse needs to be replaced., Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model MVWC360AW0
Near Cleveland, OH 44106
Eric M.
Job Details:
04/11/2017
Comp not completing cycles. Init fault code display: F7e5 (shifter fault), cleared. Ran tachometer verification test, passed. Init calibration cycle, shifter just continues to transition, washer tries to spin when should be agitating, suspect faulty shifter assy. Init manual genle agitation mode, ng, shifter just continues to transition, and instead of agitating, attempts to spin. Measured the capacitor with analong meter, cap good. Put in a new shifter, same result as before. Spoke to gs, more than likey the issue is with the mmcu, not the shifter assy, going to order/replace/calibrate/test mmcu. Discounting the cost of the shifter assy fm the cost of the mmcu per gs., ordrng 1 W10520038 (MMCU 145.95), , schdld next appmnt for 4/13 THU !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2117AW
Near Bratenahl, OH 44108
Eric M.
Job Details:
04/11/2017
Comp constantly running, ice on evap cover in fz compartment, ice cream getting soft. Good airflow fm fz compartment to ff compartment. Door seals good, no airgaps found. Advanced defrost timer to defrost, heater not on, but timer is running, 120 vac to timer, no 120 vac fm timer to heater, disconnected timer, checked for continuity of the defrost heater, normal resistance is 29 ohms, reading open, and the bi-metal has a slight buldge at the top. Going to need the defrost timer, heater, and bi-metal replaced., ordrng 1 R0131577 (TIMER - DEFROST) and 1 WP10428409 (HEATER - DEFROST) and 1 WP10442411 (BI-METAL), schdld next appmnt for 4/13 THU ! [**],
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Cleveland, OH 44108
Eric M.
Job Details:
04/10/2017
Comp that after cycle is complete, washer starts cycle over. Suspect unit to be in continuous test mode due to short pwr outtage. Init fault code display, clear. Verfied that the washer was in fact in continuous test mode, took out of continuous test mode iaw WPSP W10683100, calibrated, ran auto test, passed. Ran drain/spin cycle to verify correct operation. Plastic accordian style vent hose attached to dryer (see pic), fire hazard, needs to be replaced with either a semi-rigid or solid metal vent. , , Job Cmpltd, saved tckt [SdLink\289848a.png], saved tckt [SdLink
We serviced a
WHIRLPOOL DRYER
Model WED5550XW0
Near Euclid, OH 44132
Eric M.
Job Details:
04/10/2017
Comp of squealing sound when started, goes away after getting warmed up. Removed lower access panel, lg amount of lint inside of cabinet. Found idler pulley making the sound, front and rear rollers need replaced as well, and needs cabinet vacuumed out. Quoted $138 labor. Gave cust number for dryer vent wizard., ordrng 1 W10837240 (IDLER PULLEY 2460) and 4 WPW10314173 (ROLLER - SUPPORT 1658)s and 8 WPW10512946 (TRI-RING 665)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $273.30 CC Ref # 684239269, schdld next appmnt for 4/13 THU 8-9,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Montville, OH 44064
Robert A.
Job Details:
04/10/2017
Found bail arm backwards, reset, found evap drain 1/2out of cabinet causing leak, reset and sealed, op test ok, used 1 505587 ([Alt for WP505587]) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS0
Near Ravenna, OH 44266
Robert A.
Job Details:
04/10/2017
Found bake element shorted, but receiving 220vac, needs element, ordrng 1 W10779716 (ELEMENT BAKE), schdld next appmnt for 4/14 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Ravenna, OH 44266
Robert A.
Job Details:
04/10/2017
Ran drain and spin cycle, no odd noises heard, spun basket by hand, good, ran test 52, good, found on a heavy load, motor would scrap on floor, raised unit, ran again, op test ok, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ravenna, OH 44266
Robert A.
Job Details:
04/10/2017
Found no response from controls, found c/b receiving 120 vac, green light on on control, reset connections, ng needs control, ordrng 1 W10916226 (CONTROL BD), schdld next appmnt for 4/14 FRI !,
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/10/2017
Ran diagnostic cycle, no codes, cleared soap and sump, water very soft, suggest less soap of a different soap, op test ok, Job Cmpltd,
We serviced a
KENMORE WASHER
Model 110.24852300
Near Streetsboro, OH 44241
Robert A.
Job Details:
04/10/2017
Found lid switch broken, replaced, ran unit, op test ok, used 1 3949247V (SWITCH46.30) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Bedford, OH 44146
Robert A.
Job Details:
04/10/2017
No pop, unit was made july of 2016 per ser/mod tag Found door switch locked when door is open, replaced, op test ok, used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Maple Heights, OH 44137
Gail V.
Job Details:
04/10/2017
Ff35, frz -4, temps, good, checked seals, good, talked w/cust, op test ok, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB455YQ0
Near Moreland Hills, OH 44022
Robert A.
Job Details:
04/10/2017
Found loud in spin, bearing loud, needs bearing kit, installed bearing kit, ran unit, op test ok, used 1 W10435302 (BEARING105.51) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Chester Township, OH 44026
Robert A.
Job Details:
04/10/2017
8:11, Found front retainer missing, replaced, ran unit, op test ok, used 1 WPW10237503 (FRONT RETAINER) from stock, Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Highland Heights, OH 44143
Dan H
Job Details:
04/10/2017
Installed new adjusters, op test good , Job Cmpltd,
We serviced a
JENN-AIR OTR MICROWAVE
Model UMC5200BAS
Near Concord Township, OH 44077
Arthur V
Job Details:
04/10/2017
Found resettable fuse open behind unit. Pulled out reser fuse. Op test good , , Job Compltd
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH0
Near Mentor, OH 44060
Eric M.
Job Details:
04/10/2017
Replaced tracks and wheel assys, optest good., used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job compltd
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBWH03
Near Mentor, OH 44060
Eric M.
Job Details:
04/10/2017
The pad was incorrect color, installed it just so just cust can dispense ice. Ordering correct color., ordrng 1 W10317250 (PAD), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 4/13 THU !,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814LW2
Near Cleveland, OH 44103
Dan H
Job Details:
04/07/2017
Customer complaint that fresh food section is not cooling, fresh food section temperature at 71 degrees, freezer section temperature at 10 degrees, evaporator fan is running, found evaporator frozen solid, defrost heater is good, bi metal is good, found loose connection to defrost heater, reset connection, heater started working, cleared ice from evaporator, op test good , , Job Cmpltd, saved tckt [SdLink
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Mentor, OH 44060
Arthur V
Job Details:
04/07/2017
Found bearing very loud. Needs bearing kit,stator and rps sensor. Est= 89.95 sc-----180.00 labor----- 329.85 parts ----total est =641.79----- parts needed are 1-w10435302 and 1- wpw10419333. And 1- wpw10178988. Cust does not want repaired. , Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GHSC239DW0
Near Cleveland, OH 44102
Dan H
Job Details:
04/07/2017
Customer complaint that unit will not dispense ice or water, confirmed, found dispenser board burned also, main control is sending 120vac, unit needs new dispenser board, ordrng 1 241708307 (pc board,control), schdld next appmnt for 4/14 FRI !,
