Service History 1334 | Freds Appliance

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Solon, OH 44139

Robert A.

Job Details: 08/01/2017

Installed handle, adjusted clasp, op test ok; Job Cmpltd,

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS00

Near Bentleyville, OH 44022

Robert A.

Job Details: 08/01/2017

Installed ice door and motor, op test ok; Job Cmpltd,

We serviced a

KITCHENAID WALL OVEN

Model KODE507EWH02

Near Solon, OH 44139

Robert A.

Job Details: 08/01/2017

Complaint, timer did not make any sound, reset sound to max, set timer, watched count down, timer alarmed, ran diagnostics, good, op test ok; Job Cmpltd,

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS0

Near Solon, OH 44139

Tim G.

Job Details: 08/01/2017

Complaint that the unit would not produce ice and that there was a puddle that turned to ice on the floor of the fz section. Checked abd found unit making when arrived. Customer stated they turned water off for a few days and turned back on. Cycled the ice maker to check fill and leaks. Found when the ice maker filled it was splashing out of the fill cup. Found a piece of ice in the cup causing the issue. Removed and cycled again to find a good fill and no extra dripping when valve closed. Customer to watch. ; Job Cmpltd,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Bedford, OH 44146

Tim G.

Job Details: 08/01/2017

Complaint that the unit is only making 3-4 ice cubes at a time and that the ice maker is leaking into the ice bin. Checked unit and found the fill tube ext. not in the fill cup all the way. Removed ice maker and repositioned ext and cycled ice maker. Found very low pressure to ice maker. Customer has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve. Found the water shutoff valve for the main where the saddle valve is at not open all the way. Cycled ice maker again and found good pressure and now fill completely. ; Job Cmpltd,

We serviced a

KRFF507ESS01 KITCHENAID

Model REFRIGERATOR

Near Olmsted Township, OH 44138

Chad P.

Job Details: 08/01/2017

Found ff evap frosted over. Defrosted evap. Fan checks good. Thermistor checks good. Advised to monitor operations. Op test ok. ;

We serviced a

NED4655EW0 WHIRLPOOL

Model DRYER

Near Maple Heights, OH 44137

Dan

Job Details: 08/01/2017

Customer complaint that unit is not drying clothes, Started timed dry cycle, unit started, unit heated, started automatic dry cycle, unit started, unit heated, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd

We serviced a

WMH31017AS1 WHIRLPOOL

Model MICROWAVE

Near North Ridgeville, OH 44039

Chad P.

Job Details: 08/01/2017

Installed thermistor. Op test ok. ; Job Cmpltd,

We serviced a

ISC23CNEXY02 IKEA

Model REFRIGERATOR

Near University Heights, OH 44118

Dan

Job Details: 08/01/2017

Customer complaint that unit is not making ice, found power to ice maker, tried to cycle ice maker, ice maker did not start, after a few mintues ice maker started cycle, ejected ice, and filled, ice maker optics are working, called whirlpool tech line spoke to rick, recommeded replacing user interface, file# 7719695109; ordrng 1 WPW10441688 (user interface ), schdld next appmnt for 8/15 TUE

We serviced a

WRX988SIBM03 WHIRLPOOL

Model REFRIGERATOR

Near Berea, OH 44017

Chad P.

Job Details: 08/01/2017

, Found small amounts of frosting around upper left and right corners of fz compartment. Steamed out frosting. Steamed and conformed gasket. Advised to leave door closed for the next 20 to 30 min. ; Job Cmpltd,

We serviced a

WRT311FZDW00 WHIRLPOOL

Model REFRIGERATOR

Near Valley View, OH 44125

Chad P.

Job Details: 08/01/2017

Installed service kit. Advised for optimal results shut unit down and defrost it. ; Job Cmpltd,

We serviced a

MEDC215EW MAYTAG

Model DRYER

Near Ashtabula, OH 44004

Jeff M

Job Details: 08/01/2017

Customer is having an issue with the dryer not drying. I found the vent plugged with lint i recommended to customer to change over to semi rigid venting see picture of the customers venting.; Job Cmpltd

We serviced a

NTW4516FW WHIRLPOOL

Model WASHER

Near Edgewood, OH 44004

Jeff M

Job Details: 08/01/2017

The unit had a lot drain code. I cleared the code filled with water drain the unit ran a calibration cycle Ran automatic test cycle unit tested good.; Job Cmpltd,

We serviced a

WRF736SDAM WHIRLPOOL

Model REFRIGERATOR

Near Painesville, OH 44077

Jeff M

Job Details: 08/01/2017

Customer is having moisture and water buildup on the top of the freezer seal. I turned the diverter heater up to help evaporates the water and relvled the fridge unit test good; Job Cmpltd

We serviced a

WDT720PADM2 WHIRLPOOL

Model DISHWASHER

Near Concord Township, OH 44077

Jeff M

Job Details: 08/01/2017

The unit it's not washing properly I found some stuff underneath the float cleaned the foot unit tested good; Job Cmpltd,

We serviced a

WFW92HEFW0 WHIRLPOOL

Model WASHER

Near Kirtland, OH 44094

Jeff M

Job Details: 08/01/2017

Installed new part unit op tested good ; Job Cmpltd,

We serviced a

MVWC415EW2 MAYTAG

Model WASHER

Near Elyria, OH 44035

Paul H.

Job Details: 08/01/2017

Ran diagnostics, no errors, ran auto test, op test ok, cc of too many rinses, called Techline to address, spoke with Kevin, per Whirlpool, if no errors, what unit is doing is sensor driven and is normal. SR# 7719676322.; Job Cmpltd,

We serviced a

WRF535SMBM00 WHIRLPOOL

Model REFRIGERATOR

Near North Ridgeville, OH 44039

Paul H.

Job Details: 08/01/2017

Adjusted level of unit, adjusted FC door, op test ok.; Job Cmpltd,

We serviced a

MTW5570TQ0 MAYTAG

Model WASHER

Near North Ridgeville, OH 44039

Paul H.

Job Details: 08/01/2017

Found sock wrapped around drive shaft, peventing unit from spinning, removed and tested, spinning fine now, op test ok.; Job Cmpltd,

We serviced a

DG210 WHIRLPOOL

Model DRYER

Near North Ridgeville, OH 44039

Paul H.

Job Details: 08/01/2017

Removed debris from blower housing, tested unit, sound and vibration ceased, op test ok; Job Cmpltd,

We serviced a

ATW4675YQ1 ADMIRAL

Model WASHER

Near Lorain, OH 44052

Paul H.

Job Details: 08/01/2017

Replaced suspension and console, tested, no noise, no banging, op test ok; Job Cmpltd,

We serviced a

MVWB835DW0 MAYTAG

Model WASHER

Near Lorain, OH 44052

Paul H.

Job Details: 08/01/2017

Ran diagnostics, f0e5 off balance load, cleared, ran autotest, step 18 fail, med speed spin, tested function with test 11, passed, adjusted level, advised cust to rerun drain and allow air gap for hose extention, no issues found, also discussed loading and sensitivity; Job Cmpltd

We serviced a

JDS9865BDP JENNAIRE

Model RANGE

Near Westlake, OH 44145

Paul H.

Job Details: 08/01/2017

Convection fan not operating, checked continuity, read 19 and 23 ohms, power is present at board, fan not siezed, spins freely. Issue is control related, needs replaced,

We serviced a

WED9450WW0 WHIRLPOOL

Model DRYER

Near Bay Village, OH 44140

Paul H.

Job Details: 08/01/2017

Ran diagnostics, found f01 main control fault, f31 line voltage error, found control shot, needs replaced, quoted control WPW10169969

We serviced a

WRF535SMBW00 WHIRLPOOL

Model REFRIGERATOR

Near Saybrook Township, OH 44004

Jeff M

Job Details: 08/01/2017

Customer is having a cooling issue with her refrigerator. There is no frost pattern on the evaporator zero he transferred to the condenser and compressor is drawing .6 A there is no head pressure on the compressor I cannot locate the leak. The unit will need a evap and dryer.I have no service in this area I cannot look up parts I cannot look to see what is covered under an extended warranty. Both my iPad and phone have no service. Customer is calling Whirlpool to discuss if they can cover labor and parts she will call us back and let us know;

We serviced a

AFI2538AES WHIRLPOOL

Model REFRIGERATOR

Near Strongsville, OH 44149

Chad P.

Job Details: 08/01/2017

Tightened handle. Cust wanted filter ordered. He can install. Also he wanted knob for oven. Tech added oven knob to this ticket. We do not need to return. Cust will install knob and filter. ; ordrng 1 EDR4RXD1 (FILTER) and 1 WB03K10303 (burner knob - qty 1

We serviced a

WDT710PAYM0 WHIRLPOOL

Model DISHWASHER

Near Berea, OH 44017

Chad P.

Job Details: 08/01/2017

Found latch not opening. Replaced. Op test ok. ; used 1 W10619006 (LATCH-DOOR)

We serviced a

WED9200SQ1 WHIRLPOOL

Model DRYER

Near Broadview Heights, OH 44147

Chad P.

Job Details: 08/01/2017

Found thermal fuse open. Replaced. Op test no good. Unit is heating on air only setting. Needs control replaced. ; ordrng 1 WPW10174745 (CONTROL), used 1 WP3392519 (THERMAL FUSE) from stock,

We serviced a

LSB6200PQ2 WHIRLPOOL

Model WASHER

Near Willoughby, OH 44095

Corina H

Job Details: 08/01/2017

CC that the agitator does not work. Put unit on a spin, basket does not spin. Removed panel found the lid switch is burnt. There is nothing in between the tub and basket. Did not see any oil underneath. Will need a lid switch, wires, gearcase and clutch. Called GS for parts. Will give cust est. cust did not want to repair

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Lorain, OH 44052

Brian B

Job Details: 08/01/2017

Machine just hums when plugged in. Drain pump has power but just humming. Checked for obstructions. None found. Needs new pump. Office to order.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 8/8 TUE !,

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1300AFS1

Near Solon, OH 44139

Tim G.

Job Details: 08/01/2017

ADB1300AFS1Complaint that the unit is not draining. Checked unit and found standing water. Pressed the cancel drain button and found the drain pump to come on but unit not drain. Checked the garbage disposal and found the knock-out still in drain port. Uninstalled disposal and removed knock-out. Reinstalled disposal and tested unit, op test good. ; Job Cmpltd,

We serviced a

GX2FHDXVB04 WHIRLPOOL

Model REFRIGERATOR

Near Mentor, OH 44060

Corina H

Job Details: 08/01/2017

Replaced the brackets. Fz door is closing with a tight seal. Optest ok. ; Job Cmpltd,

We serviced a

IGL730CS0 IKEA

Model RANGE

Near University Heights, OH 44118

Dan

Job Details: 08/01/2017

Customer complaint of f8e0 error code, unit will not start, unit is flashing f8e0(cooling fan speed too low, unit needs new cooling fan; ordrng 1 W10860981 (FAN), schdld next appmnt for 8/8 TUE

We serviced a

WFW95HEDW0 WHIRLPOOL

Model WASHER

Near Beachwood, OH 44122

Dan

Job Details: 08/01/2017

Customer complaint of mold in dispenser, installed new dispenser from customer stock, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP01

Near Russell Center, OH 44072

Robert A.

Job Details: 08/01/2017

Found unit making a vibrating noise, adjusted level, noise gone, auger not running, auger recieving 120vdc, needs auger; ordrng 1 WP2323603 (AUGER MOTOR 156.32), useSHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/8 TUE !,

We serviced a

MAYTAG WASHER

Model GA512

Near Chardon, OH 44024

Robert A.

Job Details: 08/01/2017

Inspected unit, reconnected bleach disp, ran unit no leak found, op test ok;, Job Cmpltd,

We serviced a

WHIRLPOOL REFRIGERATOR

Model BR22VW

Near Chagrin Falls, OH 44022

Tim G.

Job Details: 08/01/2017

Installed new ff door gasket, op test good. Advised the customer to make sure the door is closed all the way when opening for the first few days. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,

We serviced a

WHIRLPOOL REFRIGERATOR

Model KTRS21KFAL00

Near Bainbridge, OH 44023

Tim G.

Job Details: 08/01/2017

Complaint that the unit is leaking water into the ff section from the air damper. Checked and found the floor if the fz frozen over with ice due to the unit not draining during defrost. Quoted customer to clear the ice and snake the drain. Cleared ice and drain, op test good. ; C Job Cmpltd,

We serviced a

FRIGIDAIRE STACK W/D

Model FFLE1011MW0

Near Sheffield Lake, OH 44054

Brian B

Job Details: 08/01/2017

CC of no cold water. Found hot and cold lines reversed in house plumbing. Reversed hoses. Removed front panel. Found a pillow had come apart and the stuffing was all over lower components. Cleaned out washer. Ran test cycle. Optest ok. Office to bill.;

We serviced a

MAYTAG WASHER

Model GA512

Near Chardon, OH 44024

Robert A.

Job Details: 08/01/2017

We serviced a

WHIRLPOOL WASHER

Model KAWE577BWH1

Near South Russell, OH 44022

Tim G.

Job Details: 08/01/2017

Complaint that when the unit is done spinning the unit comes to a hard stop. Tested unit in the spin cycle and opened lid. Found when the unit was stopping it would stop hard enough to move unit. Pulled case and inspected gearcase and clutch asm. Tech did find a lot of what appeared to be dust. Applied droplets of zoom spout to the clutch asm and tested several times to find the unit to now stop properly but the unit to have an abnormal shake to it. Found the base pads needing replaced. Unit will need the clutch asm and base pads. Customer going out of town and request 08/10/17 for return date. ; ordrng 1 285744 (pad-suspen) and 1 285785 (clutch),

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Willowick, OH 44095

Brian B

Job Details: 08/01/2017

Replaced motor control unit. Ran co test cycle. All functions now working. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,

We serviced a

MSD2756AEW WHIRLPOOL

Model REFRIGERATOR

Near Painesville Township, OH 44077

Corina H

Job Details: 08/01/2017

CC that the unit does not close. Found the door cam are worn down and the FF door is hitting the center of the mullion strip. Door is level and not warped. Called GS. He said the mullion strip could be warped from freezing or foam has expanded

We serviced a

WHD3090GW0 WHIRLPOOL

Model DRYER

Near Cleveland Heights, OH 44121

Dan

Job Details: 08/01/2017

Customer complaint that control panel is not responding and there is a red light on it, all buttons on user interface are working, red light idps the clean bottom filter light, removed filter, customer cleaned filter, reinstalled and reset filter light, started normal dry cycle, unit started and heated, op test good. ; Job Cmpltd

We serviced a

WTW4616FW0 WHIRLPOOL

Model WASHER

Near Euclid, OH 44123

Chris H.

Job Details: 08/01/2017

Customer complaint that unit is not dispensing hot water when selected, started unit on normal cycle hot water, hot water is dispersing as it should, no codes stored, unable to duplicate any issues unit is operating as designed

We serviced a

WHIRLPOOL WALL OVEN

Model WOS92EC7AS03

Near Fairview Park, OH 44126

Brian B

Job Details: 07/31/2017

CC that food is not cooking evenly. Checked temps at 350 and 450. Oven heated to set temp and held temp. Convection fan cycles periodically. There is nothing else we can change to make oven work any better. Advised cust to call whirl cons assist.; Job Cmpltd,

We serviced a

WHIRLPOOL DRYER

Model WGD8500DW3

Near Bay Village, OH 44140

Brian B

Job Details: 07/31/2017

Replaced panel. Cust had vent cleaned out and airflow is now good. Ran test cycle.. optest ok.; Job Cmpltd,

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Bay Village, OH 44140

Brian B

Job Details: 07/31/2017

Verified pop. Sent pic. Sharp corner on edge of control panel scraping cust leg when she is unloading machine. Used rotary tool to smooth out corner of panel.. optest ok. ; Job Cmpltd,

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7749SBW3

Near Avon Lake, OH 44012

Robert A.

Job Details: 07/31/2017

Replaced broken panel. Mounting stud on left side broken. Ran test cycle. Optest ok.; Job Cmpltd,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Bay Village, OH 44140

Brian B

Job Details: 07/31/2017

CC that water is leaking into ff section. Found fill tube has ruptured. Probably due to water valve weeping. Customer has self piercing saddle type valve installed in basement and also a plastic water line. This type of valve does not allow enough pressure to machine, causing valve to weep. Will need new fill tube and water valve. Also, plastic line is a flood hazard and should be changed to either copper or braided flexline and shut off valve must be replaced with an inline valve. Office to order parts.; ordrng 1 67006317 (tube-water) and 1 WPW10349187 (WATER VALVE), schdld next appmnt for 8/7 MON

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MVWC565F

Near Westlake, OH 44145

Brian B

Job Details: 07/31/2017

CC that lights were stuck on and machine would not reset. Reset power to reset. Ran diag. No codes. Ran calibration and auto test. All sounds are normal. Optest ok.; Job Cmpltd, s

We serviced a

WRT311FZDW00 WHIRLPOOL

Model REFRIGERATOR

Near Concord Township, OH 44060

Corina H

Job Details: 07/31/2017

CC that there is ice and frost build up in the fz. Found the fz frame was not siliconed. Siliconed the fz frame and the liner. Optest ok.; Job Cmpltd

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Westlake, OH 44145

Brian B

Job Details: 07/31/2017

I/m making ice but auger not working. Found concave surface on door where it contacts door switch. Installed spacer from surplus t/s to depress switch all the way. Tested auger. Optest ok.; used 1 WPW10221048 (SPACER) from stock, Job Cmpltd,

We serviced a

KITCHENAID DISHWASHER

Model KUDK03FTWH3

Near Cleveland, OH 44124

Robert A.

Job Details: 07/31/2017

Closed disp, ran diognastic cycle. No codes, watched cycle, disp did not open inspected disp, found shorted, needs disp; ordrng 1 WPW10199696 (DISP 107.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/7 MON 8-10,

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Chardon, OH 44024

Robert A.

Job Details: 07/31/2017

Reset strike, door closing correct, ran diagnostics, good, op test ok; Job Cmpltd,

We serviced a

WTW4800XQ2 WHIRLPOOL

Model WASHER

Near Cleveland, OH 44109

Dan

Job Details: 07/31/2017

Customer complaint that unit made a popping sound then shut off and now will not start, ran diagnostics no error codes found, started normal wash cycle, lid locked, unit would not start spin and agitate, ran diagnostics again found f7e1(basket speed sensor fault) erro code, per tech sheet test unit needs new shifter, also found suspension rods worn out, unit needs new shifter and suspension rods, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; ordrng 1 W10780048 (SUSP RODS) and 1 WPW10006355 (SHIFTER), schdld next appmnt for 8/7 MON

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near Mayfield, OH 44143

Robert A.

Job Details: 07/31/2017

Ran diagnostics, all lite, watched cycle, good, started normal wash, good, reset ui connections, tested unit several times, op test ok; Job Cmpltd,

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017AW2

Near Lyndhurst, OH 44124

Robert A.

Job Details: 07/31/2017

Found plastic from turn table ring melted to bottom, plate broken, paint burn, some missing, a spot approx 1"x1 1/2 ", door cracked, unable to fully test due to bare metal, outlet correct, called wptl tj. Sending to safty team, not repairable Sr# 7719673479; Job Cmpltd,

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Shaker Heights, OH 44122

Robert A.

Job Details: 07/31/2017

Found ff evap frozen, ran diognastics, all good, cleared ff evap, replaced evap sensor, ran test 4, good, op test ok; used 1 W10902214 (THERMISTOR44.49) from stock, , Job Cmpltd,

We serviced a

KITCHENAID RANGE

Model KFED500ESS02

Near Maple Heights, OH 44137

Robert A.

Job Details: 07/31/2017

Ran diognastics, good, tested sensors, good, set both ovens to bake 300, talked w/cust, need to allow 25-30 for preheat, if changing temp, turn unit off and start again with higher temp, after 30 min checked temp, both with n 5 deg of setting, temps good, op test ok; Job Cmpltd,

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Maple Heights, OH 44137

Robert A.

Job Details: 07/31/2017

, Ran diognastics off bal laod, ran drain and spin, good, ran test 51 all passed, ran test 52, good, op test okUse 2 tablespoons of soap max; Job Cmpltd,

We serviced a

ADB1300AFS1 AMANA

Model DISHWASHER

Near Cleveland Heights, OH 44118

Chris H.

Job Details: 07/31/2017

heating element is working as designed, unit was uninstalled and tipping foward when racks are out, properly installed unit for customer as well as corrected drain hose, op test good; Job Cmpltd

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW

Near Maple Heights, OH 44137

Robert A.

Job Details: 07/31/2017

Ran diognastics, off bal load, ran recal, good, tested adj and spin, good, op test ok; Job Cmpltd,

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Oakwood Village, OH 44146

Robert A.

Job Details: 07/31/2017

Installed c/b, ran test 51, good, ran test 52, good, an spin, good, op test ok; , Job Cmpltd,

We serviced a

WED4815EW1 WHIRLPOOL

Model DRYER

Near Lakewood, OH 44107

Dan

Job Details: 07/31/2017

Customer complaint that unit would not start/just hums, started timed dry cycle, unit started, unit heated, srptarted automatic dry cycle, unit started, unit heats, unit is recieving correct power from supply, good airflow outside, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd

We serviced a

ABS300J1WW AMANA

Model RANGE

Near Lakewood, OH 44107

Dan

Job Details: 07/31/2017

Customer complaint that unit went dead, found no power to unit, found breaker tripped, reset breaker, unit powered on, oven is working, cooktop elements are working, op test good

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Bainbridge, OH 44023

Tim G.

Job Details: 07/31/2017

Complaint of a grinding sound when agitating. Checked under unit and found that the rotor was hitting the floor causing the sound. Lowered all 4 legs as described to service pointer, op test good. ; Job Cmpltd,

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW1

Near Aurora, OH 44202

Tim G.

Job Details: 07/31/2017

Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,

We serviced a

WHIRLPOOL DISHWASHER

Model GU1100XTLS1

Near Solon, OH 44139

Tim G.

Job Details: 07/31/2017

Complaint that the door is loose. Checked and found the left side door panel screws loose. Tightened all and found the lower lft screw missing. Tested unit and found excessive suds due to leaking rinse aid. Unit needs dispenser and door screw. Tech also noticed the door gasket torn and needing replaced. Tech also advised that the unit isnt mounted to the granit countertop and to becareful when opening and closing the door. ; ordrng 1 W10542314 (door seal) and 1 WP8558129 (dispenser) and 1 WPW10348409 (screw), schdld next appmnt for 8/7 MON 1-4,

We serviced a

MED5100DW1 MAYTAG

Model DRYER

Near Willoughby, OH 44094

Corina H

Job Details: 07/31/2017

CC that the clothes are coming out wet after a cycle. Ran diag no codes. Heater is cycling properly. Called t/l Butch file #7719674763. Said if the element is cycling properly and the steam line is turning off its the main control. Checked the setting and found the wrinkle prevent and damp signal on. Advised cust to turn these off and see if the clothes come out dry. Will call office if the unit is/isnt drying either way on ordering the control board. Called GS to order the main control if the dryer is still not drying

We serviced a

MRT118FFFH01 MAYTAG

Model REFRIGERATOR

Near Lakewood, OH 44107

Dan

Job Details: 07/31/2017

Customer complaint that unit is freezing things in fresh food section, customer turn cooilin down, now ice cream is soft, fresh food section temperature at 47 degrees, freezer section temperature at 29 degrees, no frozen food found in fresh food section, advised customer on how to adjust temperatures and proper product placement, unit is operating as designed ; Job Cmpltd

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW1

Near Aurora, OH 44202

Tim G.

Job Details: 07/31/2017

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Bedford Heights, OH 44146

Tim G.

Job Details: 07/31/2017

Installed new UI/Light asm, op test good. Advised the customer to allow the ice maker 12-24hrs to produce ice. ; Job Cmpltd,

We serviced a

MAYTAG WASHER

Model MHWE950WW01

Near Broadview Heights, OH 44147

Tim G.

Job Details: 07/31/2017

Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts. Job Cmpltd,

We serviced a

MAYTAG WASHER

Model MHWE950WW01

Near Broadview Heights, OH 44147

Tim G.

Job Details: 07/31/2017

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Brecksville, OH 44141

Tim G.

Job Details: 07/31/2017

Complaint that the unit is not cooling in the ff section. Checked unit and found the ff evap not defrosting. Pulled cover and steamed evap clear of frost and ice. Found the evap thermistor not in the proper place and not touching the evap. Cleared the evap with steamer, cleaned thermistor with sand paper and placed the thermistor in the proper place. Customer to watch. ; Job Cmpltd,

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Kent, OH 44240

Tim G.

Job Details: 07/31/2017

nstalled new motor, cleared errors, and ran a recal cycle, op test good. ; Job Cmpltd,

We serviced a

MMV4205DW MAYTAG

Model MICROWAVE

Near Cleveland Heights, OH 44118

Chris H.

Job Details: 07/31/2017

, Customer complaint that unit will not start and displays an open close door message, found upper interlock switch in the closed position, no damage present, opened switch, op test good, if problem reoccurs order interlock switches; Job Cmpltd,

We serviced a

TPS24PPBEBS GE

Model REFRIGERATOR

Near Cleveland, OH 44106

Chris H.

Job Details: 07/31/2017

Customer complaint that unit is leaking onto the floor, states its from the icemaker, found icemaker is not the cause of the leak but a clogged evap drain tube, qouted customer, customer states they will defrost thhemselves

We serviced a

NTW4516FW1 WHIRLPOOL

Model WASHER

Near Cleveland, OH 44109

Dan

Job Details: 07/31/2017

Customer complaint that lid is not locking and unit is not draining, ran diagnostics no error codes shown, ran manual test cycle, lid locks, do is working, ran drain and spin cycle, lid locked, unit spun, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd

We serviced a

KDTE104EBL3 KITCHENAID

Model DISHWASHER

Near Euclid, OH 44132

Corina H

Job Details: 07/31/2017

CC that the unit keeps beeping. Hit the cancel button. Then ran a normal wash, filled with water and started running. Door is closing properly. Ran diag, no codes. Calibrated the unit. Optest ok. ; Job Cmpltd

We serviced a

ADB1300AFW1 AMANA

Model DISHWASHER

Near Eastlake, OH 44095

Corina H

Job Details: 07/31/2017

CC that there is no water going into the unit. Found the water shut off valve under the sink was turned off. Filled unit. Optest ok. ; Job Cmpltd

We serviced a

WDF320PADB3 WHIRLPOOL

Model DISHWASHER

Near Willowick, OH 44095

Corina H

Job Details: 07/31/2017

CC that the unit is not doing anything. Front panel has a big dent in it. Pic sent. Checked voltage at panel, 120 volts. Unit does not respond. Will need a new main control. Cust is paying for a new front panel. Called BB to order part. ; ordrng 1 W10906425 (MAIN CONTROL) and 1 WPW10274895 (panel BLACK 10797), schdld next appmnt for 8/7 MON

We serviced a

WZF34X180W00 WHIRLPOOL

Model FREEZER

Near Mentor, OH 44060

Corina H

Job Details: 07/31/2017

Near Mentor, OH 44060

Corina H

Job Details: 07/31/2017

We serviced a

KSSS48QDX05 WHIRLPOOL

Model REFRIGERATOR

Near Moreland Hills, OH 44022

Chris H.

Job Details: 07/31/2017

Customer complaint that unit is leaking all over the floor, found evap drain pan cracked causing the leak, foil taped crack to get customer bye, unit needs a new evap drain pan, spoke with gs ordering part, rs per customer request; ordrng 1 WP2001264 (pan-drip), schdld next appmnt for 8/16 WED

We serviced a

KBFS25EWWH7 KITCHENAID

Model REFRIGERATOR

Near Cleveland, OH 44134

Dan

Job Details: 07/31/2017

Customer complaint that unit is leaking water, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good, part is covered per special project S38253; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd

We serviced a

GI6SARXXF05 WHIRLPOOL

Model REFRIGERATOR

Near Garfield Heights, OH 44125

Dan

Job Details: 07/31/2017

Customer complaint that unit is leaking water, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd

We serviced a

WRS322FNAM01 WHIRLPOOL

Model REFRIGERATOR

Near Cleveland, OH 44120

Chris H.

Job Details: 07/31/2017

Customer complaint that units ff section is still not cooling properly, customer has detailed list of temps and variations, ff temp at 50 set at normal, house temp at 85 and is on the second floor called techline, greg then called jr no answer went to the bossman fb, fridge needs to be stocked to hold cool air, relayed to customer and advised to leave bottles of water in ff section for 1 week to maximize efficency, customer is not happy with unit nor diagnosis, contacted wpl techline kevin ref 7719671740 to document for consumer; Job Cmpltd

We serviced a

WED5700VW0 WHIRLPOOL

Model DRYER

Near Cleveland, OH 44105

Dan

Job Details: 07/31/2017

Customer complaint that unit is not heating, started normal dry cycle, confirmed, unit is recieving correct power from supply, found thermal cut off physically broken(see pics), unit needs new thermal cut off kit, installed new thermal cut off kit, op test good ; used 1 279816 (CUTOFF41.15) from stock, Job Cmpltd

We serviced a

596.72912200 KENMORE

Model REFRIGERATOR

Near Cleveland, OH 44120

Dan

Job Details: 07/31/2017

Customer complaint that unit is jot cooling, fresh food section temperature at 68 degrees, freezer section temperature at 31 degrees, evaporator fan is running, condenser fan and compressor are running, found evaporator frozen solid, found bimetal open and covered in ice, jumped out bimetal, defrost heater came on, unit needs new bimetal and evaporator defrosted, installed new bimetal and cleared ice, op test good ; used 1 WP10442411 (THERMOSTAT 43.93) from stock, Job Cmpltd

We serviced a

PTB1953GRW MAYTAG

Model REFRIGERATOR

Near Cleveland, OH 44104

Dan

Job Details: 07/31/2017

Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 30 degrees, evaporator fan is running, partial frost pattern on evaporator, condenser fan and compressor are running, tapped the system, found in a 10" vacuum, added half charge, frost pattern improved, unit needs new compressor, evaporator, and filter drier, unit doors are badly rusted/damaged(see pics) ; ordrng 1 12001397 (evaporator ) and 1 12001872 (compressor ), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock

We serviced a

MGDB766FW0 MAYTAG

Model DRYER

Near Mentor, OH 44060

Corina H

Job Details: 07/31/2017

CC that the door on unit is not shutting flush. Took pic of door. The door is closing properly. Took door apart and leveled the door. Door is closing flush with the top of door. Optest ok. ; Job Cmpltd

We serviced a

MVWB765FW0 MAYTAG

Model WASHER

Near Moreland Hills, OH 44022

Chris H.

Job Details: 07/31/2017

Installed new user interface, op test good; Job Cmpltd

We serviced a

KEBS109BSS0 KITCHENAID

Model WALL OVEN

Near Chagrin Falls, OH 44022

Jessica Shreve

Job Details: 07/31/2017

Customer states they never received part and got a call from our office stating whirlpool wasnt paying, bake element is covered under kitchenaid 5 year parts warranty, qouted labor, spoke with gs ordering part ; schdld next appmnt for 8/4 FRI

We serviced a

MSD2542VEB01 MAYTAG

Model REFRIGERATOR

Near North Madison, OH 44057

Corina H

Job Details: 07/31/2017

Replaced parts listed. Compressor started. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd

We serviced a

FRT18B5JM2 FRIGIDAIRE

Model REFRIGERATOR

Near Mayfield Heights, OH 44124

Corina H

Job Details: 07/28/2017

CC that the fz is not working. Cust stated the fz door was open, when this probelm occured. Checked the fz gasket no holes and is sealing properly. Evap fan is running. Ff 41 fz 17. Optest ok. Job Cmpltd

We serviced a

KSSS42QDX05 KITCHENAID

Model REFRIGERATOR

Near Elyria, OH 44035

Paul H.

Job Details: 07/28/2017

Cc of dispenser not stopping water flow, when arrived dispenseroperating properly, no issues found;

We serviced a

WMH32519FS0 WHIRLPOOL

Model MICROWAVE

Near Elyria, OH 44035

Paul H.

Job Details: 07/28/2017

Replaced humidity sensor, tested unit with veggie sensor and a cup of water, sensor cook functioning, op test ok; Job Cmpltd

We serviced a

WRF540CWBW01 WHIRLPOOL

Model REFRIGERATOR

Near Broadview Heights, OH 44147

Chad P.

Job Details: 07/28/2017

Installed damper assy. Advised to monitor. ; Job Cmpltd

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