Local Reviews
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Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Dryer Repair
Martin - Conneaut, OH
Joe O. provided excellent service! Only wish Fred's could provide the technician with the typical repair parts. The most common appliance item replaced by Whirlpool (Maytag) includes the control board. Thank you!
Response from Fred's Appliance Service:
Hi Martin, Thank you for dropping us a line! Our technicians carry the quickest moving parts on their vehicles in order to repair as many appliances as possible on the first trip. Unfortunately, we just can't carry everything. Thank you for sharing your feedback with us! We are so happy to hear that Joe provided excellent service! Thank you! The Fred's Team
Follow up
Maria - Broadview Heights, OH
Response from Fred's Appliance Service:
Hi Maria, Thank you for your review. If you need a follow-up service, please give us a call/text at 1-888-45-FREDS or email us at service@fredsappliance.com. Thanks! The Fred's Team
nice and efficient
Gina - Bay Village, OH
Fred's Appliance service person
lumbay2000 - Kent, OH
He was polite. Trash and replaced part was left near washer. Also, despite two new parts put in the lid still does not luck and the washer continues as it did before your four service calls.
Response from Fred's Appliance Service:
Hi Linda, Thank you for sharing your experience with us. We are so sorry for the troubles with your washer! We will be happy to send a technician out to take another look; since your unit is covered under warranty, you'll just need to contact your warranty company and they will get you scheduled for service. Also, thank you for letting us know about the trash left behind. That is not something that is acceptable for us and we will be speaking with the technicians to ensure this doesn't happen again. We are glad to hear that your technician was polite! Have a great rest of your week! The Fred's Team
Manager
Lori - Independence, OH
Great service and the repairman was very, very good. I would highly recommend him to anyone.
Ronald - Avon Lake, OH
Great Service for Second Time
Julie - Streetsboro, OH
Second time I’ve had Brian out. He is so personable and friendly yet professional. He knows his appliances and very helpful educating you on the problem.
Fantastic service man
Shelly - Rocky River, OH
Our service man was so friendly, thorough in his explanation and helpful. He is a true asset to your company.
Thorough service
Prabha - Avon, OH
Gabriel was thorough , professional and explained the issue and what could have caused it.
Very friendly and seemed to know his product and skill !
Kim - Avon Lake, OH
Gabriel left a tool here at the house, just fyi. It’s a spatula looking tool, probably used to help lift the lid of the dryer.
Great service!
Renee - Avon, OH
We have had a great experience with Fred’s appliance! Our technician David was amazing - very friendly, professional, and efficient! He was very helpful with scheduling also! The price was very reasonable....would definitely recommend!
Maytag Washer Repair
Rhymer - Cleveland, OH
Service tech was prompt, courteous and knowledgeable. Repair was quick, correct, and thorough. Too bad about the expense $$$.
Response from Fred's Appliance Service:
Hello Michael, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that Corina provide prompt and thorough service and was courteous and knowledgeable! Thanks! The Fred's Team
Exceptional Service
Becky - Ravenna, OH
We are very pleased with the service we received from Fred’s Appliance. I must say we were a bit leary when Kitchen Aid set this appointment up, as we live quite a distance away. As it turned out, it was a good decision on Kitchen Aid’s part. The technician was on time, efficient and very personable. He fixed the problem with our stove quickly. We appreciate the notifications, too, so we knew when to expect the technician. Great job!
Great service
Lee - Maple Heights, OH
Great
Quality Service
Carla - Cleveland, OH
Tech was nice and professional. He fixed my oven in a timely manner, and the price was affordable.
Whirlpool refrigerator repair
Jennifer - Cleveland, OH
Barb
Barbara - Lorain, OH
Great Service
Great service
Jenna - Highland Heights, OH
Nice guy, fixed the problem
Pat
Mark - Pierpont, OH
Great Service , knowledgeable, explained things well , professional. Fred's is a little pricey and difficult to get an apt. when you need it but they have always done good work.
Response from Fred's Appliance Service:
Hi Mark, Thank you for sharing your experience with us! We frequently evaluate our pricing structure to ensure that it allows us to provide high-quality service at a fair price. Scheduling can also be challenging but we are glad to hear that it worked out! Have a great week! The Fred's Team
Fast and Fixed!
Janet - Kent, OH
Appointment was so easy to made & monitor. Very punctual & professional.
Cheryl
Cheryl - Westlake, OH
Corina did an excellent job. She was very knowledgeable and professional.
Nice man.
Lisa - Geneva, OH
Great Service
Lynn - Shaker Heights, OH
Very prompt and efficient service.
Very professional and helpful!
Robert - Avon, OH
Corina was great! On time, very professional and helpful with my dishwasher problem. Fixed it quickly and gave me some great tips going forward.
Patricia
Patricia - Maple Heights, OH
Service man was great
Great
Deb - Painesville, OH
He was very pleasant and professional, and the washer is working fine now. Thank you
Great
Brandon - Lorain, OH
Excellent
Debby - Garrettsville, OH
Keith
Keith - Mentor, OH
Professional service
Perfect
Chris - Streetsboro, OH
Great service
Arlene - Olmsted Falls, OH
Corey was right on time. He checked out the problem I had requested service for and reassured me that I had no moisture collected from the leak.
Great service
Janis - Geneva, OH
Howard
Howard - North Ridgeville, OH
Tech very knowledgeable very respectable young man
Great service
Stanley - Avon Lake, OH
Quick and nice
Excellent
James - Mentor, OH
Great!!
Michael - Olmsted Falls, OH
Great
Denver - Painesville, OH
Wonderful, I would like him to be the one who comes back
Great
Shellie - Lakewood, OH
Very nice and proficient
Great
Julie - Cleveland Heights, OH
Wonderful , thank you!
Ms.
Charlethea - Cleveland, OH
I loved the feature that I could track the driver and I loved that they called me to let me know he was on his way! The guy that came out was respectful and nice. Explained everything that he was doing and told me what to do if it happens in the future! I would recommend everyone go with this company.
great servive
Mary - North Olmsted, OH
Great Service
Larry - Cleveland, OH
Jeff was courteous , knowledgeable and willing to share idea on how to prevent my issue going forward
Good service
Mike - Avon, OH
My service rep was extremely professional and friendly. He took the time to explain the issue and your suggestion for fixing it. He walked me through expectations time frames and scheduled a convenient time to install and repair part. It is obvious he takes pride in his work and should be rewarded with us as in today’s world that does not seem very often unfortunately.
_
Robert - Avon, OH
Megan
Megan - North Ridgeville, OH
Great friendly customer service
washer
Kathleen - Rocky River, OH
Great service
James - Mayfield Heights, OH
Corina was very knowledgeable and explained everything so I knew what she was doing and why
John
John - Strongsville, OH
Positive Experience
Barbara - Strongsville, OH
Excellent service! Professional company confirming appointment and gives short window time so you don’t have to wait all day. Gives notice second time
Susan - Chardon, OH
Great service
Jeannette - Kent, OH
Wonderful service
Janine - Painesville, OH
He was on time ,professional and solved the problem quickly.
Very happy.
Jerry - North Ridgeville, OH
Works great.
Great service
Thomas - Parma, OH
This is a very professional company. The service tech was very knowledgeable and got everything done and cleaned up good. I would for sure call them again.
Wonderful service. Not happy with the appliance
Susan - Streetsboro, OH
Good experience
Great service.
Karen - South Euclid, OH
He was very knowledgeable.
Great Service!
Michelle - Lorain, OH
Quick repair!
Sandy - Madison, OH
Same day service with a great technician - Dan.
Great service
Maureen - Lakewood, OH
Great Service
Bob - Westlake, OH
Corina went the extra distance to make thing all good. Highly recommend
Don
Donald - Perry, OH
Jason was prompt, knowledgeable and helpful.
Great service, nice technician
Eric - Avon Lake, OH
Gabriel has been here twice. The first time he was honest enough to tell me that my washer had a hidden problem and was not worth repairing. The second time he fixed my dishwasher very quickly.
Great job
Steve - Avon, OH
Frank
Frank - Avon Lake, OH
Gabriel did a nice job was quick and very efficient. Found the issue and got it fixed.
Great experience!
Richard - Lakewood, OH
Great!
Richard - Lakewood, OH
service was very good and tech on time
Nita - Cleveland Heights, OH
i was very happy with the service
Excellent
Vincent - Cleveland, OH
Repair man was on time and nice for being s Monday morning,
Great
Antonio - Cleveland, OH
Good thank u so much
Great
Imagine - Fairview Park, OH
Awesome, she is very knowledgeable and pleasant. Thank you
Great
Rocco - Moreland Hills, OH
Nice guy was helpful
great service
Christine - Jefferson, OH
Great
Janice - Chesterland, OH
Jason was very nice!
Great
James - Kent, OH
Brian wad very cooperative, Efficient,and professional
Great
Clint - Kent, OH
Dan seemed relaxed and confident and got the clothes washer fixed in a decent amount of time. I went thru 4 washes w/out trouble.
Good
Ed - Mentor, OH
Great Tech
Michael - Parma, OH
Corina was very thorough. A great technician. Covered all aspects and helped me fix a problem from a rookie mistake on my end.
Great Service!!
Scott - Kent, OH
Vesna
Vesna - Ravenna, OH
Great
Joanne - Avon, OH
He did his job effiecently a d politely and was on time
Highly recommended
Michae - Lyndhurst, OH
He was very knowledgeable and polite and solved my problem expeditiously.
Great
Anthony - Parma, OH
Very good, very happy, thanks again for the warranty extention!
great technician
Michael - South Euclid, OH
Corina was very thorough and clean and explained the issue.
Mrs
Marilyn - Mentor-on-the-Lake, OH
Fridge lighting repair
David - Painesville, OH
The issue at hand was a faulty termination whereby condensation had compromised the connection between the wiring and the lower light fixture is n my fridge. The tech was quick to diagnose this simple issue at hand and remediation took less than 30 minutes. My only issue pertains to the cost. The trip out cost me $100, and I know the two wires that had to be reterminated cost no more than a combined $5. So, to complete the task and seal with silicone (also less than $5) should not have totaled $209. Despite the cost, I find Fred’s appliance reliable and capable and would recommend them.
Response from Fred's Appliance Service:
Hi David, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We quote our repairs using a national flat rate labor guide. This means that regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a new technician that takes some extra time. We are glad that your technician was able to get your refrigerator up and running again! Have a great weekend! The Fred's Team
Washing machine service
David - Pepper Pike, OH
Service was good, so far everything is working well. Cost was outrageous for the time involved.
Response from Fred's Appliance Service:
Hi David, Thank you for submitting your review! We are so happy to hear that your technician was able to offer great service. We quote our repairs using a national flat-rate labor guide. This means that, regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a newer technician that takes some extra time. We are glad that your technician was able to get your washer up and running again so quickly! Have a great weekend! The Fred's Team
Great Service
Carla - Walton Hills, OH
Corina is the best!
Laura - Westlake, OH
Excellent customer service and very knowledgeable about the function and repair of the appliance. Prompt polite and a delight to have in my home!
Great Service
Bernice - Cleveland, OH
The service was great thank you Brian M.
Great Service
Joseph - Amherst, OH
My experience with Gabriel P was amazing! He was very nice and he knew a lot about the issue we were having with the fridge. Unfortunately nothing could be done about the refrigerator because prior to him coming I already reset it by unplugging and plugging it back in. Not only was it really cheap to get it looked but also the speed at which it was done was fast. Gabriel gave amazing service and customer care. He was exactly on time as well.
Great Service!
Becky - Avon Lake, OH
Great guy! Very professional and knowledgeable! An asset to his company!
James
James - Mentor, OH
Great service
Shuntae - Cleveland, OH
Great service
Kamoru - Richmond Heights, OH
quick follow up and solution
George - Painesville, OH
knowledgeable and efficient
Great Service
Steve - Ashtabula, OH
Thanks for the great service!
Thank you
Shannon - Mentor-on-the-Lake, OH
Peter dishwasher
Peter - Chagrin Falls, OH
Great service
Chuck - Madison, OH
great service
Jenny - Kingsville, OH
Joe O was efficient and courteous. Thank you.
Betty
Elizabeth - Mayfield Heights, OH
Really helpful and friendly and on time. I would recommend anytime!
great service, very friendly
Abigail - Mayfield Heights, OH
dan was the man!
Joe.O Oh was he good!!!!!!
Doug - Mentor, OH
Joe arrived within the time frame, had the part installed , and the washer running in a very reasonable time.
Great technician
Becky - Ravenna, OH
Our technician was so patient and understanding while we tried to get a receipt from our builder with the date the appliances were bought. Eventhough I sent in the warranties to Kitchen Aid, Kitchen Aid recorder the dates incorrectly. We got it worked out after Brian left, and I emailed receipts to Fred’s Appliance. Fred’s Appliance contacted me immediately and we got things going again. It turned out to be a very positive experience.
excellent service very professional
Irene - North Royalton, OH
Refrigerator Repair
Cheryl - Cleveland, OH
The service was awesome! Very cool that you can track the technician throughout the day! Just kinda sad that a six year old Kitchen Aid has been repaired three times since we purchased it--good business for Fred's though, lol!
Chris
Christine - Painesville, OH
Professional service
Mark
Mark - Mentor, OH
Timely, professional, courteous.
Great
Eloise - Geneva, OH
It was great, very polite and informative and spoke clearly to the lady whose refrigerator he looked at
Fred’s service call
Nathan - Beachwood, OH
I received prompt service and I am completely satisfied. The technician was familiar with my appliance. Unfortunately the issue in my opinion is a design problem and not really solved by the visit.
Great
Carole - Madison, OH
Wonderful. Joe was very polite and punctual. He had a warm disposition & seemed knowledge. Also, he did the final review of your pamphlet to ensure that I was informed & satisfied. Thk u so much!!
Becky
Rebecca - Painesville, OH
Jason N. was very professional and helpful.
Very good
Angela - Mayfield Heights, OH
Great
Audre - Wickliffe, OH
He was great and fast thanks
Courteous
Donna - Bay Village, OH
The technician was very professional, yet courteous. The appointment setter was courteous and seemed concerned about my issue. The only complaint is the 3 hour window given. Took off from work to be available, and yet the window was missed by almost 1/2 hour. Could have worked a 1/2 day, instead of missing the whole day.
Response from Fred's Appliance Service:
Hi Donna, Thanks for sharing your review with us! Scheduling can certainly be one of the most challenging parts of our jobs. We do our best to accommodate time requests while keeping in mind the estimated time a technician will take to diagnose and/or repair each appliance all while designing economic routes - it can be quite tricky! We are always working to improve this part of our service and appreciate your feedback. We are so glad to hear that your technician was professional and that you appreciated the courteous customer service rep as well! Thanks! The Fred's Team
Great Service
Stephen - Chagrin Falls, OH
Justina
Justina - Cleveland, OH
Good Experience
Warranty coverage
Karen - Brecksville, OH
I had never dealt with Fred’s appliance, was very pleased with their response to my order.
Great service
Ronald - Chagrin Falls, OH
Great service
Brian - Jefferson, OH
Overall good experience
Gabriel went above and beyond to try and help me.
Kathy - Avon Lake, OH
great customer service
Louis - Beachwood, OH
Cory was great - spent time to figure out and successfully solve our problem - very nice and professional
Very helpful
John - Kent, OH
Knowledgable
Becky - Streetsboro, OH
Worked quick and did a great job
Great service and prompt
Cindy - Rock Creek, OH
This is the 3rd time!
Judith - Cleveland, OH
This is the 3rd time I have had to replace the lid on my Maytag washer and each time I have dealt with Fred's Appliance. I'm hoping I don't have to have the lid replaced again but if I do I know that I will have someone from a quality company taking care of me.
Job well done!
Margaret - Strongsville, OH
Corina was great! Had to wait for a part to be delivered, once it came, she came back out, with her trainee, and made the repair in minutes!
Great Service
Tammy - Middlefield, OH
Great service person
Annnette - Euclid, OH
Service was great. My only wish is that Weekend appointments were available. I had to leave work twice to accommodate availabilty
Response from Fred's Appliance Service:
Hello Annette, Thank you for sharing your experience with us! We have considered opening up our schedules to weekends many times as we know it can be challenging to find an opening Monday-Friday. However, we value our weekends off so that our employees can spend time with their family and friends! We are so happy to hear that we were able to provide you with great service! Have a great week, The Fred's Team
Quick and professional.
David - Mantua, OH
Jason showed up on time and was done quickly..
Jennifer
Jennifer - Mentor, OH
Good job
Great Service, David was very professional and kind. Excellent employee!!!
Don - Parma, OH
I thought David was great. He was very kind as well as professional. He did a wonderful job!!
Great service! Respond time Great!
Shelly - Geneva, OH
awful service
Takao - Shaker Heights, OH
Due to a deliberate mishandling of my appointment (Whirlpool set it at the morning instead of the afternoon I asked, they gave the Fred's the wrong phone number, no email address, etc) by Whirlpool, the first appointment was messed up. The girl (by the name of Marny, Matty or something) on the Fred's team was very rude in handling this missed and messed-up appointment. She refused to set the re-appointment for the afternoon. She coldly said I had to call the Fred's on the previous day of the appointment to find out which time slot (morning or afternoon) I will be getting. By email message I received in the afternoon of the previous day, and found out the appointment was set for the afternoon. When I called the Fred's team to confirm this afternoon appointment, the girl sounded extremely sweet. I think she was sweet because she wanted a good review from me.
Response from Fred's Appliance Service:
Hello Takao, Thank you for sharing your experience with us! I do see that we were unable to reach you with the information provided by Whirlpool. Unfortunately, we were not able to verify the details of the appointment so we did cancel. We apologize for the miscommunication! We are glad to hear that your technician was able to assist you with your dishwasher. Thank you! The Fred's Team
The Usual Excellent Service
Bruce - Chagrin Falls, OH
Wouldn't have anyone else service our appliances. Brian was polite, professional, and friendly. Accomplished repair without any problems. A pleasure having him in our home.
Great
Camilla - Cleveland, OH
He was great he informed me about a lot of things about the washing machine that I didn't know he was on time no problem
Great service
Ellen - Beachwood, OH
Fred's serviceman was efficient, courteous and knowledgeable. He repaired my dryer and nowt runs better than ever.
Great Service!
Carol - Willoughby Hills, OH
Our technician, Joe, gave us great service and customer service (I had Maddie twice) was very good and helpful.
Great Service!
Kathleen - Solon, OH
Brian serviced our dryer which was making a loud noise. He quickly assessed what was wrong, showed us the malfunctioning part and installed the new system.
Amazing!
Courtney - Bay Village, OH
So friendly, prompt, quick. Great quality service. I would use her again and again for our appliance warranty needs!
Fast service
Jacquinnlyn - Warrensville Heights, OH
Friendly and professional
Excellent Service
Daryl - Broadview Heights, OH
Corina arrive to replace a defective door on my new Whirlpool fridge. She did an excellent job taking great care to ensure the new door wasn't damage, worked properly, and that the fridge was level to my satisfaction. She answered all my questions and demonstrated things like replacing the water filter. I would highly recommend Freds for any future appliance repairs.
Dryer
Brad - Madison, OH
Great service
Ashley W
Ashley - Lorain, OH
Very good
Best service considering what he had to work with
Donnie - Conneaut, OH
Joe provided good information regarding the cost of repair work needed, however, we decided to use our funds to purchase a new unit, (not Whirlpool) because this was the 2nd repair needed in only 8 years.
pleased
Shirley - Grafton, OH
We were pleased with the promptness in getting an appointment and the serviceman was prompt and took care of the problem. Would refer you to our friends.
Very good service
Gabriella - Willowick, OH
Great service by Corina, great knowledge!
Lisa - Strongsville, OH
Corina is so thorough and professional. Feel very comfortable with her knowledge. You are lucky to have her on your team. Would give her 5 stars but it is not fixed yet waiting on part. 🙂
Awesome job
Jeff - Conneaut, OH
Kevin
Kevin - Oberlin, OH
The service repair man was great he found the problem right away and corrected it which was just Styrofoam hitting the agitator of our washing machine but it was making a loud or clicking noise he took it out and everything is fine.
Debbie
Debbie - Madison, OH
Great Service. Nice honest service man. Jeff was great.
Great Service
Sarah - Mentor, OH
He was on time, and very friendly. I would recommend them to anyone.
Great service
David - Broadview Heights, OH
Corey was excellent and knowledgeable. He was extremely personable and professional
Friendly & Professional
Sandy - Chagrin Falls, OH
Brian was kind, courteous & professional. I had to leave before he was finished but my son chatted with him and had only positive things to say about him. I appreciated being able to track his schedule & the constant update by the app & the phone call. Would highly recommend!!!
Dryer noise
Michelle - Kirtland, OH
Great Service
Kimberly - Avon Lake, OH
Thank you for the great service and the knowledge that you shared with me to be be informed! I was only disappointed with how many days I had to wait for a service person to come out, but other than that great service! Thanks!
Awesome
Loselei - Cleveland, OH
Lynda
Lynda - Westlake, OH
Corey was great!
Great
Susan - Eastlake, OH
Knowledgeable, Courteous, Professional
Very informative
Susan - Mantua, OH
He was very helpful and informative. Very friendly. Thank you
Mrs
Kathy - Jefferson, OH
Great Service!
Gregory - Elyria, OH
Excellent Service Again!
Carol - Willoughby Hills, OH
Joe gives excellent service. He is very personable, efficient and does an excellent job. Fred's Appliance certainly knows how to train their people not only to do an excellent job, but to be very customer oriented.
Barb
Barbara - Bay Village, OH
Very happy with the service call. She was well informed and helpful
satisfying service
Jay - North Royalton, OH
My new Whirlpool dryer is not running sufficiently hot to dry clothes. Appointment was made through Whirlpool under warranty. Dan from Fred came on time and spend about 20 minutes. In the end, no problem was found. He explained the machine and its drying characteristics, along with several recommendations. I am satisfied and will live with the problem. I usually only give 4 stars since 5 would be perfect without room for improvement.
Great Job Dave
Robert - North Royalton, OH
Dave did an excellent job and deserves 5 stars. The experience leading up to a successful appointment wasn't smooth nor easy.
Good
Matthew - Lorain, OH
Excellent service
Bobbi - Geneva, OH
I will call your company for any future problems and recommend you to family and friends
Great service
Irwin - South Euclid, OH
Jason is a very nice serviceman, would definitely recommend him.
Great service
Laura - Solon, OH
Brian was fantastic. Knowledgeable and explained everything to us. Great experience and will use Fred’s Appliance again if needed.
Good service
Maurita - Garfield Heights, OH
Rhonda
Rhonda - Rootstown, OH
Informative & friendly
Frances - Avon, OH
Carol
Carol - Olmsted Township, OH
Great service, tech was very friendly and knowledgeable
Very good service.
Karen - Perry, OH
Experience with service call
Maura - North Olmsted, OH
Friendly, professional representative. Service was great. Appointment was very timely.
Simply the Best
Emily - Newbury Township, OH
Great customer service , timely , efficient and friendly to the customer. Explains the repair , offered help for a replacement product , and made sure there was no other issues with the repair.
They fixed our dryer very quickly!
John - Olmsted Falls, OH
Good job! Liked that a picture was sent of Corina
Susan - Fairview Park, OH
Timely and courteous service people. A job well done.
Great service
Ion - Cleveland, OH
Very fast responsi to my concern , I have been scheduled in a very short time . Nice troubleshooting and fixed right away
Excellent Service
Nate - Brooklyn Heights, OH
Thorough and timely.
Corey L is Awesome!
Jeff - Parma, OH
I specifically requested to have Corey L come to my home to do this repair. He is such a great person. He is very professional and makes repairs look so easy to do. I have great confidence in him and welcome him into my home. He represents Fred's Appliance and Whirlpool with outstanding customer service and you can tell that he takes pride in his work. I hope that you is rewarded for the excellent job that he does.
Great service & response time. Friendly technician.
Lynn - Lyndhurst, OH
Helpful, Knowledgeable, Courteous service
Eileen - Solon, OH
Great service and fair pricing
Frank - Elyria, OH
Perfect!!
Dave - Painesville, OH
Great
Coar - Cleveland, OH
It was great he was on time he did his job it was outstanding thank you
On time, very courteous,and professional.
Diana - North Olmsted, OH
Nice friendly young man. Kept me informed of what he was doing.
Rita
Rita - Middleburg Heights, OH
Good
Very nice
Dee - Grafton, OH
Quick and professional
Roger - Bedford Heights, OH
Good job
Donalene - Cleveland Heights, OH
Joe was knowledgeable about the problem. He was polite. He cleaned up what he had used. Great service!
Great service. Will never purchase Maytag again. Poor quality
Eric - Lorain, OH
Mary
Mary - Jefferson, OH
Super nice
Patricia - Cleveland, OH
Customer service was amazing. Fast appointment and great technitions
Excellent service!
Aaron - Kent, OH
Great warranty service
Lawrence - North Olmsted, OH
Maytag dryer service
JK - Brooklyn Heights, OH
Corey took the time to figure out the noise issues with the Maytag dryer which had been first serviced by another company but the unit still had issues. It is much quieter now. Thanks again.
Great
Joe - Painesville, OH
Corina B.
DRYER WHIRLPOOL LGA30AW CC that the unit is not heating. Turned dryer on flame lights. Let dryer cycle several times. Checked the gas coils pin 1-2 1372 ohms 1-3 557ohms 4-5 1295 ohms. Will need gas coils. Replaced the gas coils from t/s. Optest ok. ; used 1 279834 (COIL) from stock
Joe O.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Installed gasket, roller, and axle. Op test ok"
Joe O.
WASHER MAYTAG MVWB835DW Cc: grinding noise during cycleCustomer stated they ran a load with a couple kids blankets and unit started grinding. They washed other loads since that load and unit does not grind. Found basket spins freely. Found nothing under unit to cause grinding noise. Found error code f2e1(stuck key). Key pad is functioning. Ran auto test and calibration. Ran drain and spin. Could not duplicate issue. Unit functioning as designed. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 When the unit fills with water it makes a really loud humming sound needs a new water valve; ordrng 1 W11043013 (valve)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Installed the new part op tested good.
Jason N.
RANGE KITCHENAID KFGD500ESS04 "Cc unit oven not heatingCustomer stated lower oven does not heat, upper oven heats but seems to be off. Found lower oven ignitor not glowing, checked power in to ignitor, good at 123v. Unit needs bake ignitor. Replaced using truck stock. Ran bake test on upper and lower to 300 degrees. Let cycle and temped. Both oven reading 285-315 after preheat and cycle. Op test good.; used 1 12400035 (IGNITER) from stock"
Marie V.
WASHER WHIRLPOOL MAV8601AWW "Replaced motor. Op test no good. Unit needs timer , timer is no longer available. Office will refund parts money to cust. ; O-emld tckt"
Gabriel P.
DRYER MAYTAG MEDX655DW1 "Found wires on terminal burn replace from truck stock,opt test ok ; used 1 279320 (BLOCK-TERM) from stock"
Jason N.
DRYER JENN-AIR JDG2000W Installed blower wheel. Ran dryer op test. No abnormal noise present. Op test good.
Joe O.
DISHWASHER WHIRLPOOL KDFE104HPS0 Cc: not drainingFound drain pump just humming. Needs drain pump. Replaced drain pump. Ran test cycle. Op test ok ; used 1 W10876537 (PUMP-DRAIN) from stock
Jeff M.
MICROWAVE KITCHENAID KOCE500EBS09 The unit has a lot of cabinet damage I called Whirlpool the units non-repairable. And I took a lot of pictures
David R.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Cc lights and display are not working. Took off deli control board, no water under, unplugged, lights and display came on. Rebooted unit, water is working. Giving estimate to customer for deli control and harness. Customer does not want to go through with repair as of now. ; ordrng 1 WPW10769076 (Deli control) and 1 W11170612 (Harness), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER MAYTAG MVWC415EW "Cc: stops in the middle of the cycle, not always spinningFound error code f0e2(oversuds). Found baskets spins freely. Ran auto test and calibration. Ran normal cycle. Could not duplicate issue. Advised customer on soap usage. Op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 CC that the arm to the ice maker fell off. Found the plastic is broken off of the ice maker. Will need a new icemaker. Replaced from t/s. Cycled. Optest ok; used 1 4317943 (ICEMAKER) from stock
Gabriel P.
RANGE WHIRLPOOL WFG320M0BS3 Replace electronic control the igniter not glowing all does parts been replaced so when repl
Jason N.
DRYER SAMSUNG DV52J8700EP/A2 Installed belt idler pulley. Ran dryer op test. No abnormal sounds heard. Op test good.
Marie V.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 "Cc that unit is freezing at the freezer. Found screws that holds the rails is coming off, preventing from being able to close the door creating frost all over the freezer. Corrected issue , steamed all ice out. Put grease on rails. Op test ok"
Gabriel P.
WASHER WHIRLPOOL MVW6230HW0 "Verified noisy squeak on washer and saw that the shaft on the transmission was wobbling. Transmission needs replaced.opt test ok.; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE), used 1 W10721967 (PULLEY) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706EBS01 unit is turning on and turning off quite frequent. I can hear the fans turning on and turning off needs new control boards; ordrng 1 W11336585 (SHELF FRONT ) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Gabriel P.
RANGE WHIRLPOOL WFC150M0EW4 "Found one of the wire on terminal burn and terminal broken,replace from t/s,opt test ok ; used 1 W11416047 (Harness wire) from stock"
Gabriel P.
WASHER KENMORE 417.840525 Found element grounded and touching metal also electronic control burn and thermistor found out off range gave estimate customer will not repair ; ordrng 1 137008010NH (Control) and 1 131553900 (Assem element) and 1 134587700 (Thermistor)
Jason N.
REFRIGERATOR WHIRLPOOL GI6FDRXXY09 "Cc unit not dispensing ice Confirmed unit is not dispensing ice. Customer stated she wasnt able to pull container out to check for ice. Found ice container hard to pull out, release button not working. Able to remove, found ice maker dry cycling, not calling for water. Unit needs ice maker and ice container.; ordrng 1 W10882923 (icemaker) and 1 W11185686 (ice-contnr)"
Joe O.
MICROWAVE KITCHENAID KEMC308KSS01 Installed door switches and torsion springs. Found door switches blew microwave fuse. Needs microwave fuse. ; ordrng 1 WPW10017410 (Fuse)
Marie V.
REFRIGERATOR WHIRLPOOL WRX735SDHW02 "Cc that the ice maker stopped working. Found Ice jam on ice maker preventing from cycling. Cleared all out. Ice maker cycled and filled with water, and put the pad on the side of the door. Op test ok. Still waiting on door. ; O-emld tckt"
Marie V.
MICROWAVE WHIRLPOOL wmh53520cs6 Cc that door is closed and microwave tells them to open and then close it. Unit will need interlock. After replacement unit will not stay on. Will need a senior tech for the next visit. Cust just pay for service call at the moment. ; used 1 W11244490 (Interlock) from stock
Corina B.
WASHER GE GTW750CPL0DG "CC that the washer does not spin every time. Ran a drain and spin, would spin. Started a quick wash with towels. Spun the towels out. Checked every cycle the spin is on. Will need a new control.; ordrng 1 WH22X29348 (Control), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER GE GFDS140GD0WW "CC that there is a loud noise when running. Started dryer with clothes. Found the idler pulley squeaking. Will need a new idler pulley. ; ordrng 1 WE12X83 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER MAYTAG MVW6230HW0 CC that the drain does not shut off. Checked the drain pump clear. Will need a new drain pump. ; ordrng 1 W11396717 (Drain pump)
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc dishes not getting clean. Found 4-3, 7-1 error codes. Wash motor and no heat error. Bad wash motor, customer already has part on order. Rescheduling ; schdld next appmnt for 1/21 THU PM"
Joe O.
DRYER MAYTAG MEDC400BW1 "Cc: will not startFound start switch not functioning. Needs start switchCustomer does not want to repair at this time; used 1 Shipping from stock, ordrd 1 W10117655 (PUSH TO START SWITCH)"
Dan H.
DISHWASHER KENMORE 665.13742K601 "Customer complaint that unit is leaking, confirmed, unit is leaking from fill valve, cancel button on user interface is not working, unit needs new fill valve and user interface , customer does not want repair ; ordrng 1 W10648041 (Valve) and 1 WP8558209 (User interface), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER WHIRLPOOL LSN7233BW0 "Customer complaint that unit stops washing after 5 minutes, confirmed, unit started back up after timer was jiggled, unit needs new timer; ordrng 1 285938 (Timer), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DRYER SAMSUNG DV48J7700GW/A2 "Customer complaint that unit is not starting, confirmed, found belt snapped and idler pulley seized, unit needs new belt and pulley; ordrng 1 6602-001655 (Belt) and 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE WHIRLPOOL RF315PXGQ0 "Customer complaint that oven would not shut off, confirmed, unit needs new control; ordrng 1 WP6610463 (Cntrl)"
Jeff M.
WASHER GE GTW460ASJ5WW "Customer is having an issue with the machine not working correctly I found the temperature sensor registers at 17 K ohms which on the chart means that its 30°F it needs to be at like 13 K ohms which is roughly 70. Needs a new sensor; ordrng 1 WH01X24104 (thermistor assembly), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
RANGE FRIGIDAIRE FFEF3018LSD "The infinite switch for the large front right burner has failed its been replaced I told him do not use it until I get it fixed; ordrng 1 316436001 (switch,infinite lrg)"
Jeff M.
REFRIGERATOR KITCHENAID KRSC703HPS00 The fresh food evaporator is starting to frost over needs a new thermistor fan evaporator cover assembly and the main control in the rear; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec)
Jeff M.
DRYER WHIRLPOOL CED9160GW1 The display is not turning on I checked all the fuses all the fuses tested good unit is getting proper power. The transformer is receiving and giving power needs new display board and control board the control board is not supplying DC voltage there is a two year parts warranty on this machine; ordrng 1 W11107837 (cntrl-elec) and 1 WPW10166305 (cntrl-elec)
Jeff M.
WALL OVEN GE PK7500DF2BB "The lower latch assembly motor is receiving power but not rotating needs a new motor; ordrng 1 WB10X23814 (latch asm), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER AMANA NFW5800HW0 Installed the new part op tested good.
Joe O.
DRYER GE DBSR453EB0WW "Cc: getting extremely hot, clothes getting stuck in drumFound drum slides worn. Found outside venting partially blocked restricting air flow. Needs dryer bearing repair kit; ordrng 1 WE49X20697 (dryer bearing repair5106), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found ice chute on door clogged and icemaker broken and user interface fading out and lights are out ordering parts needed,opt test ok ; ordrng 1 W10873791 (icemaker) and 1 W10876365 (light) and 1 W10876365 (light) and 1 W11130210 (door-ice) and 1 W11340158 (ELECTRONIC CONTROL)"
Joe O.
WASHER WHIRLPOOL WTW5105HW0 Cc: squealing noiseRan diagnostics test cycle. Found unit squealing during spin. Found belt slipping on pulleys. Needs belt motor and cam.Motor and belt show out of stock. Office to reschedule; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11239857 (belt)
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 Dryer was not heating verified power to dryer and L1 to L2 had no voltage.recommended customer to contact a electrician to verify problem. Opt test ok.
Gabriel P.
WASHER KENMORE 110. 29632800 Ran test on washer filled wash rinse and drained opt test ok. Recommended customer to do a cleaning on tub with recommended cleaner.cause of wax buildup around basket working as design
Joe O.
WASHER WHIRLPOOL WTW6120HW0 "Cc: squealing noiseRan diagnostics test cycle. Found unit squealing during spin. Found belt slipping on motor and cam pulley. Needs belt, cam, and motorMotor and belt show out of stock. Office to reschedule; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
Gabriel P.
WASHER MAYTAG MVW7230HW "Did diagnostics on washer and found code F8E1 long fill hot water valve was not turned on, customer tried to Wash with hot water and did not fill because of valve being off. Did calibration on unit and factory cycle. Opt test ok. Recommended customer to keep load separate and up to 7 bath towels per load.opt test ok"
Joe O.
WASHER MAYTAG MVWC565FW0 Cc: not finishing a cycleFound error codes f8e1(long fill no fill) f7e5(shifter fault). Ran auto test. Found low cold water pressure in unit. Found good water pressure from house supply. Found unit is shifting. Needs water valve; ordrng 1 W11038689 (valve)
Gabriel P.
DRYER WHIRLPOOL WED94HEAC0 "Dryer making squeaking noise when spinning. Diagnosed problem and found pulley bearing grinding and making squeaky sound replace repair kit,opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 "The bearings in the gear case of field its to the point where it leaks water at the bottom. Estimate only customer did not pay the service charge I explain to her if she wants this to be a bill to she needs her company to fill out an application with our company she also needs to provide the tax exempt card which she did not have. ; ordrng 1 W11454734 (GEAR CASE ), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DISHWASHER GE GDF510PSJ6SS "Leaking from dispenser ordering parts.opt test.ok; ordrng 1 WD12X24058 (detergent disp 35.01), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER MAYTAG MHW6630HW Installed ui. Ran quick test cycle. Op test ok
Joe O.
DISHWASHER WHIRLPOOL WDT730PAHW0 Installed adjuster kit. Op test ok
Joe O.
DRYER ELECTROLUX EFME617SIW0 "Cc: maintenance, rumbleCleaned out unit. Found all rollers and pulleys checked good. Venting is clear. Op test ok"
Dan H.
RANGE WHIRLPOOL WFG510S0AT2 "Customer complaint that control melted during self clean, confirmed, unit needs new control, customer does not want repair at this time ; ordrng 1 WPW10348710 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER WHIRLPOOL MVWB757JW0 Cc: not fillingFound error codes f7e5(shifter failure) f7e0(loss of power) f2e1(stuck key). Unit is receiving proper power. Ran auto test. Found hot and cold reversed. Found unit not shifting. Found loose connection on control. Re connected. Ran auto test and calibration. Ran normal cycle. Op test ok
Brian M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Verified that wash pump is needed Motor getting power but just humming Waiting on part ; saved tckt
Joe O.
WASHER WHIRLPOOL WTW4816FW2 Installed control. Ran auto test and calibration. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 The lights are not turning on inside the freezer and the ceiling of the fridge. I took the freezer light out I am receiving no power. I went to the back of the machine. At the P 10 terminal both one Dash two and fourDashfive are supplying approximately 28 V of DC power since the board is supplying power power is not reaching the freezer lights in the unit has a broken wire in the cabinets the units not repairable. I did try installing the parts first but did not work I remove the parts.
Brian M.
WASHER WHIRLPOOL WTW8000DW3 Cc of noise Found tub to be extremely loud when running Needs gearcase Could not remove washplate Needs washplate as well ; ordrng 1 W11455453 (Gearcase) and 1 W10752283 (washplate)
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Cc icemaker not working Found icemaker motor to be stuck Replaced Ran harvest OP Test Ok
Marie V.
RANGE WHIRLPOOL WFG505M0BS3 Cc that the unit is not keeping temp and that the unit will shut off sometimes. Check power going to unit. Good. Igniter is working good as well unit took 5 min to reach 350*. Ordering control and temp sensor. ; ordrng 1 W11126814 (Control) and 1 WPW10181986 (Temp sensor)
Marie V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cc that the ice maker is not working. Also that the unit is not cooling on freezer . Took temp foun 40* on fresh food section and 40* on freezer. Evaporator fan is running and condenser fan is running. Compressor is running. Ice maker is getting 120 volts. Door switch is working as well. Check evap no frost patter. Took pics. Unit will need new evaporator and filter dryer. Cust will call whirlpool to see if they help with repair. Do not order parts ; ordrng 1 WP2188823 (Evaporator) and 1 W11179385 (Filter dryer), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed ice maker. Ran manual index test. Ice maker op test good.
Jason N.
WASHER WHIRLPOOL WTW4816FW2 "Cc unit does not advance cycles.Customer states unit will not advance to rinsing and then to spin. Ran diagnostics, found code f8e1 for low/no fill. Ran auto test, no cold water coming in. Found water valve turned off to unit. Turned on, reran auto test, and calibration. All functions passed. Op test good."
Jason N.
WASHER KENMORE 110.272726 "Cc unit not letting water in for cycleFound lid switch broken into pieces. Unit needs lid switch. Part not showing in stock, contact customer for next service date.; ordrng 1 3949247V (switch-plg4630), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER ROPER RTW4516FW2 The washer is sitting on the carpet which is causing the bottom of the motor to press against the floor because its squishy. I raise the washer up as high as it would go to reduce this from happening. I highly recommend the customer just to pull the carpet out and put down a more solid flooring just because now the customer is most likely going to have a balancing issue that is not fixable until the flooring is replace
Jason N.
DRYER MAYTAG MGDC465HW0 "Cc unit not drying clothing Customer states unit will dry sometimes and sometimes it will not, intermittent. Checked airflow through venting, good airflow, no restriction in venting. Ran time dry test, Watched flame cycling, flame came on then cycled off after a few minutes, did not come back on, unit now cooling down. Ignitor did power back on. Checked all thermals, all checked good. Reran dryer test, same result, ignitor intermittently powering on. ; ordrng 1 WP338906 (sensor) and 1 WP8318268 (thermostat) and 1 WPW10185992 (timer)"
Gabriel P.
DISHWASHER GE GDF510PSJ6SS "Found cocking in front of cabinet seal customer cut it off we ran cycle no leaks charge service call only ,opt test ok"
Jason N.
WASHER MAYTAG MVWX600XW0 "Cc unit doesnt stop filling with water during cycleRan diagnostics, found codes f8e3 for overflow condition and f0e2 for suds detected. Ran manual fill test on inlet valves. Cold water valve will not close after activation and deactivation, remains open and continues to fill unit. Unit needs cold inlet valve. ; ordrng 1 W11168740 (valve9265), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER MAYTAG MVWX700XL2 "Customer complaint that unit fills all the way up then drains, ran diagnostics found f8e1(long/no fill), and f0e2(over suds), started normal wash cycle, unit filled all the way up, pressure hose is clear unit needs new control, customer does not want repair ; ordrng 1 W10480132 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER WHIRLPOOL WGD4850HW0 Installed switch. Ran test cycle. Op test ok
Dan H.
WASHER MAYTAG MVWC360AW0 "Customer complaint of loud noise, confirmed bearings in gearcase are worn out, shifter is stuck, unit needs new gearcase and shifter, customer does not want repair ; ordrng 1 W11454372 (Gearcase) and 1 WPW10006355 (Shifter), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
DRYER SAMSUNG DV56H9100EG/A2 "Cc that the unit only blows cold air. Unit had thermal fuse replaced before and main board. Took power from L1 to N 120 V from L2 to N 120 and from L1 to L2 240 . Thermal cut off had 1 ohms, dryer thermistor had 11kohms. Heater is good . Ordering parts thermostat and thermostat cut off; ordrng 1 DC47-00015A (Thermostat) and 1 DC47-00018A (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 File 7729701064. I took the fresh food section apart I found that there is a leak at the evaporator cath tube. We have installed a die dryer on this machine I was able to see remnants of Freon leakage with a black light. I called Tech Line they recommended to replace the evaporator.; ordrng 1 W11116006 (evaporator)
Gabriel P.
DISHWASHER FRIGIDAIRE FBD2400KW10B "Dishwasher got ran by wheel chair but was be able to fix latch and adjust springs,opt test ok"
Brian M.
WASHER MAYTAG MVWX655DW1 Installed control Ran auto test and calibration OP Test Ok
Dan H.
DRYER ESTATE EGD4400WQ0 "Installed new flame sensor, burner still not light, unit needs coils also, installed new coils, op test good ; used 1 279834 (COIL) from stock"
Brian M.
DISHWASHER GE GDT695SMJ5ES Installed drain pump Ran a few fill ups and drainscOP Test Ok
David R.
WASHER MAYTAG MVWC565FW2 No error codes. Ran unit on spin and agitate in manual diagnostics. Checked control at the same time and underneath components. No signs of burning or anything burnt. Do not smell burning. Unit test good.
Dan H.
WASHER GE GUD24ESSJ0WW "Installed new hub nut, op test good"
David R.
DRYER WHIRLPOOL MED7230HW "Replaced parts. Ran unit with/without vent attached on back. Good, checked outside, good airflow. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDF330PAHW2 Cc unit not getting any water. Checked inlet water valve. Good. Saw that the water line is super long and kinked up. Corrected. Tested. Good. Op test ok
David R.
WASHER WHIRLPOOL MVW7232HW0 "Customer had POP. Cc, unit locked. Error codes F9E1, F8E6, F0E7. Found change stuck in between washplate and drum. Ran unit diagnostics, good. Ran factory rest, ran factory calibration, ran another diagnostics, all components working fine. Ran a quick wash cycle. Good. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Icemaker fell out of place. Corrected, also changed water filter for customer. Tested. Good. Op test ok"
Jason N.
DRYER SAMSUNG DV210AEWXAA Installed heater element. Ran dryer op test. Good heat. Checked airflow at vent outlet. Good airflow. Op test good.
Brian M.
WASHER WHIRLPOOL WTW5105HW0 Cc that during drain and spin unit fills up with water Found that extra rinse was turned on Advised on controls OP Test Ok
Jason N.
DISHWASHER WHIRLPOOL WDT720PADM1 Installed pump/motor assembly. Ran diagnostics cycle to reinstate heater circuit. Op test good.
Dan H.
DISHWASHER KITCHENAID KDFM404KPS0 "Customer complaint that unit is leaking and flashing clean light, found fill hose leaking into pan which raised the float switch and disabled unit, tightened fill hose, cleared drip tray, started normal wash cycle, unit filled and began washing, op test good"
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Cc unit leaking Found drip pan full but evap clear this has happened before called whirlpool. Advised to clear out once more and try to push a wire tie through to see if it has clasped and to call back if thats the case call back Steamed out evap drain shoved wire tie down could only get it to go down about 3 inches Called back non repairable
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Cc unit is getting water coming from underneath, when not in use, intermittently will be a puddle of water in front of washer. Checked all hoses and tightened them, tightened fill valve, ran cycle for 29 mins, no leaks. Pulled unit out and ran again for 20-30 mins. No leaks. Checked all over, checked hoses and connections in the back. No leaks, unit test good."
Marie V.
WASHER AMANA NTW4516FW3 "Cc that the unit is not draining and that they unplugged it and then it made a weird noise. When turned unit back on drain pump started running it sounds like something stuck in pump. Ran diag found F9E1 long drain. Found the pump clogged. Cleared out. Ran Normal cycle , unit drained good. Op test ok"
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit not spinning/leaving clothes wet and making noise in all cycles.Ran auto test, unit making noise when in agitation. Checked under unit, found noise to be coming from motor. Motor armature very loose. Tub also seems to be moving around a lot in a spin. There is side to side movement on spin basket. Unable to remove washplate. Could not check hub or driveshaft for movement. Ordering motor, hub, gearcase and washplate.; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11026785 (motor-drve) and 1 W11454734 (GEARCASE)"
Marie V.
REFRIGERATOR FRIGIDAIRE FRT17G4BW9 "Cc that the unit is leaking and the food on the freezer is getting burn marks. Drain pan glue became week causing the weight of the water move the pan to the side causing the leak, also freezer liner has a gap will need to be sealed. Cust does not want to repair."
Gabriel P.
WASHER MAYTAG MVWB855DC3 "Found error f5e4 and f5e1 they both door latch failure replace latch from truck stock,opt test ok ; used 1 W10810403 (LID LATCH) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Installed drain tube and cleared out drain pan OP Test Ok
Brian M.
RANGE JENN-AIR JGS9900CDF01 Installed igniter Ran test bake to 350 OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Dan H.
DRYER MAYTAG MDE6657BYW "Installed new light bulb and rollers, op test good"
Marie V.
DRYER MAYTAG MGDB765FW0 "Replaced all parts, tested unit. Op test ok"
David R.
RANGE WHIRLPOOL WFE515S0JB0 "Cc broil not working correctly. Tested resistance, 17 ohms, in range. Tested power, getting 240. Tested at 500*, broil is working properly. Let customer know it is normal for elements to go off and come on to maintain proper temps. Unit is good. Op test ok"
Marie V.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Replaced parts, brought core for return. Advice cust to give 24 hours to the unit to reach normal temp. Op test ok"
Gabriel P.
DRYER FRIGIDAIRE LGQ2152EE0 "Replace all parts,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Diffuser on fridge was bad part was replaced also the thermister was replaced. Opt test ok.
David R.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced module w11462342 off my truck. It was the top left back module that was bad. Tested. Good. All light working, op test ok; used 1 cw11462342 (MODULE ) from stock"
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH32519FS0 "Relay on board is open ,need electronic control gave estimate customer will not fix advise then they have 30 days to think about it"
Jason N.
REFRIGERATOR KENMORE 106.415638 "Cc freezer not freezing things on top shelves again.Freezer evap motor not running, no air circulation. Installed evaporator fan motor. Fan motor running, good air circulation. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Cc unit frosting in back of ff section, temps reading 50 degrees.Customer has already defrosted unit, stated they had someone out a year ago to fix this issue. They replaced evap fan harness/thermistor. Pulled evap cover, found evap thermistor in original spot. Repositioned thermistor and secured. Also set to defrost timing in step 7 from adaptive to standard. Op test good."
Jason N.
WALL OVEN WHIRLPOOL WOS51EC0AS02 "Cc unit not powering on after self clean Checked thermal fuse. Thermal fuse reading open. Unit needs thermal fuse. Replaced using truck stock. Unit powering on, ran bake test. Good heat and operation. Good airflow around unit to bottom vent from cool blower fan. Op test good.; used 1 WPW10545255 (FUSE-THRML) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Installed the new part op tested good.
Jason N.
WASHER MAYTAG MVWB865GW0 "Cc unit making loud noise in spinSpun drum by hand, can hear gearcase noise. Unit needs gearcase. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W10811956 (CABRIO GEARCASE) from stock"
Joe O.
WASHER GE GTW330ASK3WW "Cc: wont drainFound drain plugged. Replaced drain pump, cleared drain. Op test ok"
Dan H.
WASHER MAYTAG MVWX655DW2 "Customer complaint that unit is not starting, Unit unplugged, plugged in, no power to control, power at outlet but not through cord, plugged into a different outlet, control powered up, started normal wash cycle, unit filled and began washing, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Gabriel P.
WASHER WHIRLPOOL WFW560CHW2 Unit was not worked on. Its a class c no warranty. Customer misunderstood whirlpool. No charge.
Jason N.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Cc unit not cooling properlyCust stated freezer is regularly in the 20s temperature wise. Checked for leaks on sealed system. Found uv dye on process stub and on drier cap tube joint. Recovered refrigerant. Replaced process stub, repaired joint on dye drier. Pulled vacuum on system to 29in/hg for 15 min. Held vacuum for 15 min, no change to gauges. Charged system with 5oz. Of r134a. Low side stable at 3 psi. Op test good. Advised customer to allow up to 24 hrs for unit temps to return to desired."
Brian M.
WASHER WHIRLPOOL WTW5005KW0 Cc unit seems to be loud when spinning Found tub leaning towards front Leveled unit Op test ok
Gabriel P.
REFRIGERATOR MAYTAG MRT118FFFE00 "Fridge was freezing on fresh food section verified thermistor and was at 3.16 k ohms which was out of range at room temperature is suppose to be at 7.0 k ohms plus.; ordrng 1 W11438736 (THERMISTOR 43.19), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Marie V.
REFRIGERATOR KITCHENAID KRFF507ESS01 Cc that the lights in fresh food section are flickering and freezer does not work. Replace parts op test ok No core
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS3 Bulb was jammed tight was removed and replaced with bulb that customer had purchased already.and took pictures of pop is under one year warranty
Gabriel P.
DISHWASHER KITCHENAID KDTE254ESS2 "Replace all parts,opt test ok"
Marie V.
DISHWASHER KITCHENAID KDTE254ESS2 "Cc that unit is leaking. Found unit not level. Level unit, ran cycle. Op test ok"
Dan H.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Only recieved buttons with out user interface control board, ordering board ; ordrng 1 W11402115 (Ui cntrl)"
Brian M.
DISHWASHER KITCHENAID KDFE104DSS3 Installed sump assembly Ran auto test OP Test Ok
David R.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Cc ice,asker not working. Found Icemaker not cycling. Replaced with Icemaker from t/s tested. Cycled and called for water. Good. Op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"
Jason N.
REFRIGERATOR JENN-AIR JFC2290VPF2 "Installed end caps for deli drawer. Op test good. Customer states nor freezer light is not working. Found light switch spring tension is weak, switch will not spring back out properly to make internal light contacts. Unit needs freezer light switch. Customer will contact office when shes ready to pay for part. ; ordrng 1 W11396033 (SWITCH), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER KITCHENAID KDTE104DSS0 "Cc unit not washing dishesRan diagnostics, found codes 6-4 for float switch open, 6-6 for cool water, and 7-1 for no heat. Checked voltage at motor, good at 122v. Unit needs pump/motor assembly. Do not have this in truck stock for some reason. Will have to order. ; ordrng 1 WPW10605057 (pump and motor assy17166), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE KITCHENAID KFGG504KPS0 "Customer complaint of smoking when using broil, started broil on hi, smoke started coming out of burner knobs, found a pistachio shell behind valves burning, removed, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Installed new air damper, op test good"
Joe O.
RANGE MAYTAG MGR6600FZ0 "Cc: knob bent, burner knob stiff and doesnt want to turnFound both knobs broken. Need 2 burner knobsCustomer to install; ordrng 2 W11101439 (knob3080)s, used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DISHWASHER GE GDF520PGJ2WW "The door switch plugs into the main control if the door switch do not fix the unit that needs a new main control customer wants reimbursed for the part she will just buy a new one; ordrng 1 WD21X24900 (CONTROL ), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER WHIRLPOOL WET4027HW "Customer complaint that washer was in spin cycle and dryer is not drying clothes, dryer heats, found lint filter clogged, advised customer that they need to clean this between loads, ran diagnostics on washer no error codes found, ran drain and spin, unit spun and completed cycle, unit is operating as designed"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 I was able to remove the bin I did not find any ice buildup or blockage anywhere. I dumped all the ice out so the icemaker could start fresh I also showed the customer some easy ways to remove the bin; used 1 SENIORDISCOUNT (senior discount) from stock
Dan H.
DRYER AMANA NED4655EW1 "Customer complaint that unit is not heating, confirmed, found unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply , unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Joe O.
DISHWASHER KITCHENAID KUDS30IXSSA "Cc: would not restart after interrupting cycleFound customer had control lock on. Shut off control lock. Unit resumed, canceled cycle. Ran test cycle. Op test ok"
Dan H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint that unit stops mid cycle, ran diagnostics no error codes found, customer showed video of unit when it stops, looks like door popped open, unit is leaning forward causing upper rack to slide out and bump door, leveled unit, ran test cycle, unit shut off mid cycle, unit is receiving 120vac , unit needs new control and user interface ; ordrng 1 W11157079 (Ui) and 1 W11305297 (Cntrl)"
Dan H.
DISHWASHER KITCHENAID KDTM404KPS0 "Customer complaint of water under unit, found drain hose popped off, reinstalled, op test good"
Marie V.
WASHER KENMORE 11022332510 "Cc that the unit was making a loud noise she showed me a video. And that it would not lock or drain. Ran diag found error code of F9E1 long drain. Tested lid lock many times and it worked. Door was a little dented,corrected issue. Started a normal cycle , filled with water and ther started washing. Check ohms on valve, on range. Check ohms on shifter, on range. Check ohms on lid lock from pin J6-2 to J6-3 was open, needs continuity between 88 to 155. , lock switch J6-1 to J6-2 98ohms, need to be close to 0 with door locked. Unit needs lid lock. Noise heard seems like something was in drain pump. Replaced lid lock and drain pump, drain pump was defective. Ran auto test and calibration.op test ok; used 1 W11307244 (DOOR LOCK), 1 WPW10661045 (Drain pump), and 1 SENIORDISCOUNT (senior discount) from stock"