Local Reviews
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Brian - Painesville, OH
Great service!
Well trained professional repairman.
JOHN - Parma, OH
Chad diagnosed the problem quickly and ordered the parts which were under warranty. The all repairs were made under two hours, the refrigerator has been preforming like new for days with no problems.
Response from Fred's Appliance Service:
John, Thank you so much for sharing your feedback! We know how stressful it can be to have a refrigerator break down, so we do our best to get you up and running as quickly as possible. We are glad Chad was efficient in assisting you! Have a great weekend! The Fred's Team
Great service.
Rona - Willowick, OH
Corey was very nice and very helpful.
Polite service representative
JAN - Cleveland, OH
I have used Fred's several times. The guys are polite, friendly and on time. They do a great job and answer all my questions. I would recommend this company.
Great Service
DOUG - Elyria, OH
Quick work!
Great service!
HITCHCOCK - Cleveland, OH
Great field tech!
did not even try to look into problem
SANDRA - Parma, OH
late, and not helpful to our concern.
Response from Fred's Appliance Service:
Hi Sandra, Thank you for taking the time to give us your feedback. I do see that the technician arrived later than your scheduled appointment and I do apologize for that! In regards to the repair, I see the technician measured the temperature of the water coming from your dispenser and it matches the internal temperature of the refrigerator. Since the reservoir for the water dispenser is in the refrigerator, that is the temperature that it will dispense. However, if you are still having issues with the temperature, I would recommend calling the manufacturer of the refrigerator to see if they have had any similar issues. We are happy to come out to take another look as well. Simply call us at 1-888-45-FREDS. Have a great rest of your week! The Fred's Team
Great Service!
DARCY - Ashtabula, OH
Arthur was very quick and very nice! Thank you so much!
Response from Fred's Appliance Service:
Hi Darcy, Thanks for the review! We are so glad Art took care of you quickly! Have a great week! The Fred's Team
washer repair
Patrick - Painesville, OH
Maytag gas stove
KIMYATTA - Euclid, OH
Outstanding service! Two gentlemen showed up; one was in training & both were very polite & professional. The problem was identified quickly; my ignitor & mother board resulted in my oven not working. The board had to be ordered & was shipped to my home in two days. I was also informed that my warranty plan with American Home Sheild saved me $400 plus dollars. Last, the repair took less than 15 minutes.
Response from Fred's Appliance Service:
Hello! Thank you so much for all of your feedback. We are very happy to hear that the technicians were both professional and knowledgeable. Have a great week! The Fred's Team
appreciate your good service
PETER - Sheffield Lake, OH
great service
Charles - Chardon, OH
on time, very efficient, very knowledgeable, washer works perfect.
Excellent Service!
Catherine - Shaker Heights, OH
Excellent service! Brian was very thorough and listened carefully to my concerns about the issue. He inspected all wiring and the refrigerator's mother board to be sure there wasn't any problem after we'd noticed a burning/electrical smell.
Response from Fred's Appliance Service:
Hi Catherine, Thank you so much for taking the time to share your feedback and positive review. We are so happy to hear that Brian was able to understand your concerns and carefully inspect your appliance! We know how scary a burning smell can be! Have a great week! The Fred's Team
my aunt said they were great thank you
MARRIANE - Amherst, OH
Great Service!
Keri - Pepper Pike, OH
Doug
DOUGLAS - Garrettsville, OH
Very good guy! Shouldn’t have to pay $90.00 for him to tell me it was okay!!!’nn
Very impressed with your service
Suzanne/William - Painesville, OH
Repairs were very professional and the whole experience was refreshing. This is the fourth attempt to repair our frig. I hope that it is fixed this time. Corina was knowledgeable and efficient as well as a pleasant person for as late as it was.
Very nice
Claudia - Cleveland, OH
Simple Repair
Kathryn - Painesville, OH
Good service for a simple repair.
good service good price
Roberta - Lakewood, OH
corey was professional and answered all the questions i asked him as he was working
Response from Fred's Appliance Service:
Hi Roberta, Great feedback! We find that educating our customers helps everyone in the long run. Thank you so much for your time! The Fred's Team
Great Service
Emily - Lakewood, OH
Very helpful and thorough in exploring the issue with my washer. Requested afternoon appointments since I work night shift which I really appreciated. Good customer service.
Response from Fred's Appliance Service:
Hi Emily, Thanks so much for sharing your feedback! We know how touch scheduling can be so we always do our best to work with out customers' schedule. So glad it worked out! Have a great weekend! The Fred's Team
Heath
Heath - Mentor, OH
Not convenient, you cancelled service time I had to rearrange work schedule twice! Service tech was excellent.
Response from Fred's Appliance Service:
Hi Heath, Thank you for taking the time to submit your feedback. I do see that we had an injured technician and we had to reschedule the repairs that we had routed for him. I apologize for the inconvenience in rescheduling your appointment. We understand that it can be challenging to rearrange schedules; we truly appreciate your flexibility in this. I am glad that Brian was able to take care of you and get your dryer up and running again! Enjoy your weekend, The Fred's Team
Rita
Rita - Middleburg Heights, OH
Great experience
Outstanding Service
Mona - Willoughby, OH
Fred's appliance was polite, personable and professional from the start. The customer care team answering the phone could not have done a better job. The repair tech, Corina was awesome. She was neat and clean and quickly diagnosed and resolved our issues with our brand new refridgerator.
Response from Fred's Appliance Service:
Hi Mona, Thank you so much for taking the time to submit your review and feedback. We've got a great team here at Fred's, from the office to the field techs, and we are glad you had such a great experience. Happy to hear that Corina did an efficient job at getting your refrigerator running again. Have a great weekend! The Fred's Team
Great Service
Constance - Garfield Heights, OH
Denise
1396 - Willoughby, OH
Fast and great service
Dryer Repair
ORIANA - Fairview Park, OH
The techs were prompt and both were very courteous. They did a thorough job and were very careful about tracking in rain or debris from shoes. Both were knowledgeable and friendly.
Response from Fred's Appliance Service:
Hi Oriana, Thank you so much for your feedback. We always strive to leave our customers' home in a better condition than we found it! Our technicians respect your home the same as they would their own, and nobody wants rain or dirt tracked around! We are so glad you had a positive experience with our technicians and service. Thanks and have a great weekend! The Fred's Team
Timely, professional & costly.
OB - Cleveland, OH
Timely, professional, honest & costly.
Great Job
John - Cleveland, OH
Great Service by a very knowledgeable tech!
MAYA - Avon Lake, OH
Brian has now repaired just about each appliance in my kitchen; he always offers me great advice on maintenance. I ALWAYS request him when calling for service.
Response from Fred's Appliance Service:
Hi Maya, Thank you for recognizing our technician, Brian, as an excellent technician! We are happy to hear he is sharing maintenance tips that will decrease your need for service on your appliances in the future. He is certainly an asset to our team! Have a great weekend! The Fred's Team
Very prompt. Replaced part in a timely fashion
MARK - Avon, OH
Response from Fred's Appliance Service:
Hi Mark, Thank you so much for taking the time to submit your feedback. We are always striving for ways to be more efficient in respect of our customers' time! Have a great weekend! The Fred's Team
Prompt, friendly, knowedgeable
Dale - Chesterland, OH
Awesome
John - Cleveland, OH
Great service
AMY - Atwater, OH
Washer Bellow & Dishwasher Kit
CRAIG - Aurora, OH
Washing machine bellow charged way too high by Fred's, so I purchased elsewhere. I am pleased, however, that when representative came, he also serviced my dishwasher door, and that part fee was considerably more reasonable.
Response from Fred's Appliance Service:
Hi Craig! Thanks so much for the review. We're sorry the bellow seemed high. We do not set our prices on parts. We order from authorized distributors as per our agreement with Whirlpool. Thank you so much for the feedback. We will be passing this along to Whirlpool! - The Fred's Team
Quick and helpful
MARK - Brecksville, OH
Fridge Repair
Chandika - Pepper Pike, OH
Corina was great
Great service
MAUREEN - Avon Lake, OH
Brian was very knowledgeable and explained what he was doing. Couldn't be happier.
Response from Fred's Appliance Service:
Hi Maureen, Thanks for sharing your great experience with Brian! We pride ourselves in educating our customers on the repairs so you can be confident in your appliance once we leave your home. Have a great week! The Fred's Team
Called ahead was on time very friendly.
ROB - Columbia Station, OH
Thanks
TONY - Burton, OH
Thanks again for all your help! Regards, Tony
Response from Fred's Appliance Service:
Tony, We are always happy to help! Thanks for sharing your 5-star review! The Fred's Team
Dishwasher repair
Bernard - Beachwood, OH
Excelllent service. Very nice worker. Gave additional info on cleaning the dishwasher.
Response from Fred's Appliance Service:
Hi Bernard, Thanks for taking the time to give us feedback. We are happy to hear that Brian gave excellent service and was helpful with tips and tricks, too! Feel free to call or chat us if you ever have any questions! Thanks! The Fred's Team
Great service
Melanie - Middlefield, OH
I was impressed, she was very professional. Also was done in a timely manor . She did a great job .
Response from Fred's Appliance Service:
Melanie, Thank you for taking the time to give us feedback. Corina is an excellent professional and an asset to our Team! We are glad you had such a great experience. Have a great rest of your week! The Fred's Team
Homeowner
DEBBIE - Independence, OH
Chad was great heard/answered all my questions
Great Service
MARYBETH - Aurora, OH
Fantastic service
Julie - Painesville, OH
Polite efficient and willing to go beyond what was assigned
Response from Fred's Appliance Service:
Julie, That is so great to hear! We do our best to train our technicians to be efficient in repair and courteous in customer service. Thank you for sharing your feedback! All Our Best, The Fred's Team
Great Service. But the work was a bit pricey.
MARILYN - North Olmsted, OH
A little on the Expensive side. Great service, tho.
Response from Fred's Appliance Service:
Hi Marilyn, Thank you for taking the time to share your feedback! We are glad you were pleased with the service. We frequently evaluate our pricing to ensure it's fair to our customers. However, I will forward this information to management so we can re-evaluate again soon! Thanks so much! The Fred's Team
Polite service
Harold - Streetsboro, OH
I didn't even know that the service person was in the home. The repair makes my washer sound like a new machine. I don't even hear the machine running. THANK YOU.
Response from Fred's Appliance Service:
Hi Harold, We are so happy to hear that Corina was in and out without notice! Our motto is to leave your home cleaner than we found it. Enjoy your quiet washer! Thanks! The Fred's Team
Efficient and nice
Tom - Rocky River, OH
The tech, Cory, was very nice and completed the job quickly.
Shandi
SHANDI - Rome, OH
Great
Peg
PEG - Oberlin, OH
Awesome service
VERECIA - Austinburg, OH
Service man was as quick as possible and very thorough. Highly recommended
Response from Fred's Appliance Service:
Thanks for the positive review Verecia! Glad we were able to assist you efficiently. Have a great rest of your week! The Fred's Team
Wonderful Service
Passionate Cook - Highland Heights, OH
Our dishwasher was making unusual noises. Brian turned it on and immediately determined the issue. He went right to work, took the machine apart, remedied the situation, and expertly put the machine back together again. Your appliances are in superb hands with Fred’s Appliance and their professional technicians. Thanks to Fred’s again.
Response from Fred's Appliance Service:
Hello! Thank you for taking the time to share your feedback! All of our technicians have lots of experience and we keep them up-to-date with the changing industry. Professionalism is also one of our keys to success; kudos to Brian for showcasing that to you! Have a great week! The Fred's Team
Good Service
Robert - Cleveland Heights, OH
Awesome
TANISHA - Cleveland, OH
Pleasant and right on time.
Susan - Chardon, OH
I have never had anyone from Fred's to my house before. I am very impressed with the way they quickly arranged the appointment and followed through to give me a small time window.
Response from Fred's Appliance Service:
Hi Susan, Thank you so much for letting us know! We take pride in being efficient and respectful of our customers' time. Have a great rest of your week! Thank you, The Fred's Team
very nice people from the person on the phone to the tech at my door
Joanna - Maple Heights, OH
Response from Fred's Appliance Service:
Hi Joanna, Great to hear! Thanks for taking the time to give us a great review. Hope you enjoy the rest of your week! All Our Best, The Fred's Team
Great Serbice
BRIDGET - Olmsted Falls, OH
Very professional and helpful.
Jan - Painesville, OH
South Euclid
SAKINAH - South Euclid, OH
Excellent and professional service
Mrs
TIFFANY - Dorset, OH
Very good
april
MONICA - Painesville, OH
Home Depot appliance Repair
Rique - Cleveland Heights, OH
Fred's appliance repair was extremely responsible about setting times, responding to messages, has an excellent automated appointment reminder and came right on time!!!
Response from Fred's Appliance Service:
Hi Rique, That is so great to hear; thanks for letting us know! We are glad that you appreciate the appointment reminder. We are always striving to make the repair process easier for everyone. Have a great week! The Fred's Team
experienced service man who solved the problem
DIANE - Mentor, OH
Cheerful and easy to deal with.
Great service
Dolores - Windham, OH
Very knowledgeable, and courteous!
Response from Fred's Appliance Service:
Hi Dolores, Thanks for the feedback! We pride ourselves in keeping our technicians up-to-date with the always changing industry! Have a great week! Thank you, The Fred's Team
Not happy
ESTHER - University Heights, OH
Issue was not resolved. Tech came to fix the ice maker in our freezer and he left without seeing it make ice!
Response from Fred's Appliance Service:
Hi Esther, I am so sorry your refrigerator isn't making any ice. We would like to send another technician out to your home to take a second look. Since your unit is under warranty, please call Whirlpool 800-253-1301 to get your appointment set up and we will send out a technician. Thanks so much for your feedback! We will get this issue resolved as soon as possible! Thanks! The Fred's Team
Super nice and knowledgeable young man!
CARIN - Olmsted Township, OH
I will definitely call Fred's again if needed. Thank you.
Great Service
CHRISTINE - Lorain, OH
Fantastic
KANTI - Strongsville, OH
Tecnician took time to explain what the problem may have been
Fast and knowledgeable
THERESA - Avon Lake, OH
The service rep was very familiar with our appliance and was able to quickly resolve the issue. Very polite, on time, exceeded our expectations!
Excellent customer service
Sue - Rocky River, OH
Robert was excellent! He called prior to arriving and energy some self upon arrival. He fix the part that was broken. He even took the time to answer
SARA - Ravenna, OH
Yes
Ed
ED - Parma, OH
Our technician was polite, courteous, and professional ...fully explained the problem, how he was going to fix it... In short, a wonderful experience all the way around
Expert Service
VICTORIA - Strongsville, OH
The service was prompt and excellent- so very professional! I was kept well informed and there was documentation of every encounter. I so appreciated the efficiency and understanding of the service personnel and telephone staff to restore service. I will definitely use and recommend this company for any future needs.
.
BENJAMIN - Cleveland Heights, OH
great service
MARK - North Ridgeville, OH
Chad was great!!
ELMA - Middleburg Heights, OH
He was prompt, knowledgeable, and a nice guy. My noisy damper on my new refrigerator is repaired, and I couldn't be happier..
Great Service!
DARCY - Ashtabula, OH
Art was prompt, very pleasant and knowledgeable. He also did his best to accommodate our work schedule.
Fair service
KIM - Cleveland, OH
Repairman arrived at wrong house and said no one was home. Then he said the problem with my dryer was electrical. I called an electrician who said everything was fine. So the repairman made a second visit and repaired the on/off button.
Response from Fred's Appliance Service:
Hello Kim, Thank you so much for submitting your feedback. We are constantly striving to improve our service and your submission is certainly helpful. We would like our management team to review your service history on your dryer. I just gave you a call and left a message. Would you be able to send over a copy of the electricians bill? If so, please email us at service@fredsappliance.com. We want to make sure you are completely satisfied with your repair, so feel free to call with any questions at all. Otherwise, someone from our team will be in touch after reviewing the electrician's notes. Thanks and have a great week! The Fred's Team
good service
GEORGE - Euclid, OH
Service was satisfactory but tech could have had better people skills.
Quick, efficient and neat.
WENDY - Chagrin Falls, OH
Awesome service!
MARILYN - Painesville, OH
Outstanding service! Art diagnosed the problem quickly and the part has been ordered!
Honest assessment
Sandi - Willoughby, OH
Was disappointed to here that the cost of repair was almost as much as a new machine but Brian was fair and honest with my 8 yr old machine. Sad it didn’t last longer.
Diagnose Maytag Bravos XL
TW - Avon, OH
Washing Machine Technicians from Fred's Appliance were sent out by Maytag to diagnose a brand-new Maytag Bravos XL that we just bought at the Avon Home Depot Store. The brand new washing machine leaves white, soapy lines of reside on my navy blue work pants and also on my wife's navy blue, black work apparel. Maytag had them replace a circuit board. Anyhow, the team from Fred's was on time and prompt and courteous. It's Maytag itself who I should be reviewing because we just bought this washing machine brand spanking new and out of the box it leaves white soap residue lines on navy blue and black apparel. We'll see if this new circuit board fixes the issue with a brand new Maytag Bravos Unit. Anyhow, Fred's Appliance was great. Five stars!
Great Service
Dave - Brook Park, OH
Very Nice
Excellent sevice
Jermone - Aurora, OH
Great! Fast and professional.
KenV
KENNETH - Westlake, OH
I would use Fred Services again
Great Service
MARYBETH - Aurora, OH
Great Service!
MANOR - Oberlin, OH
Tech's were on time, very courteous and quick. Diagnosed the problem fast and took care of it! This was a warranty repair.
Very courteous
WENDI - Austinburg, OH
Repairman very nice, explained things well. I did not agree with Whirlpool's diagnosis, but he was very nice & helpful.
Very Good Service
JEFF - Westlake, OH
On time, helpful and efficient
Mary
MARY - Fairview Park, OH
Good service and great communication about timeframe and who was coming .
Lane
DOUGLAS - Brooklyn, OH
They are a great company to work with. This time they replaced the whole ice machine. Hoping everything will be okay.
Great service
Jacqueline - Cleveland, OH
Good
Excellent service and great scheduling/reminder system. All very efficient.
Donna - Shaker Heights, OH
Dishwasher Not cleaning properly
SHEREE - Bentleyville, OH
Response from Fred's Appliance Service:
Hi Sheree, Thank you so much for submitting you feedback to us. We truly appreciate it. I did some investigation and it appears our technician recommended trying different types of soap and reducing the amount you use each cycle. Let us know if this helps the issue or not. If you are still having problems, let us know and we will be happy to come take another look! Have a great weekend! The Fred's Team
He was very nice and respectful.
FANNIE - Maple Heights, OH
I would like more people who come out have that much respect and caring.
Need to be more attention deal tail with date changes with accurate time
Ryan - Chardon, OH
Great warranty service
Yasmin - Cleveland, OH
New Ice Maker
William - Pepper Pike, OH
Corina came well within the scheduled time, and installed a new ice maker. She was careful, efficient, friendly, and thorough in the time she spent here. I was very pleased with her professionalism.
Great Service
Heidi - Maple Heights, OH
Corina was prompt and efficient. Fixed the problem.
Great service
Natalia - Willoughby, OH
Corey was great! He’s friendly, professional, explains the problem and what he’s fixing. Thank you!!
Good service.
MARK - Elyria, OH
Good service. Love the web page that tells you when the tech will be there.
Excellent Service
JACK - Aurora, OH
Robert's professional service and knowledge was greatly appreciated during his visit this morning.
Ken
KENNETH - Oakwood Village, OH
Great service!! This was the second time we called them .. And very pleased with everything..
OWNER
GORDON - Cleveland Heights, OH
TIMELY REPAIR FOR WARRANTY SERVICE. THANK YOU GREAT JOB!
Prompt and knowledgable
David - Rocky River, OH
Corey was able to correct the broken catch with a minimum amount of time and effort.
Great Service
Cindy - Pepper Pike, OH
Corina was great...I appreciated her honesty and valued her opinion. I would ask for her again if needed. I was disappointed that it took 3 days to get someone to come for the repair....that is not a reflection on Corina
DW repair
DANIEL - Berea, OH
Great !!
Pleasant, quick and kind.
Alison - Chagrin Falls, OH
Good
CINDY - Strongsville, OH
Done smoothly
Perfect Experience
Gary - Beachwood, OH
This was a painless experience!
Friendly, Professional, Top Notch Service Call
LENORE - Amherst, OH
Dishwasher
John - Broadview Heights, OH
Reliable service
William - Chardon, OH
Corina had to fill in for another rep and was so pleasant and professional.
Very satisfactory
BARBARA - Solon, OH
Great Service
CHRISTIE - Mentor, OH
The technician completed the work quickly and was tidy.
Amazing Service
Kathy - Cleveland, OH
I found Fred’s Appliance to be amazing. They were prompt in scheduling our service. When they said they’d call they did. We were told who would come and when he would arrive. And he did so. Cory was polite and skilled. He had everything he needed and did a wonderful job. I will call them again should another appliance fail.
Great work!
MARK - Cleveland, OH
Fred's is very responsive to service calls and accurate in their diagnosis and work performed.
Excellent!
CLAYTON - Avon Lake, OH
Great service
KYLE - Parma, OH
We needed our dryer repaired and we had a great experience with Fred’s Appliance. Scheduling an appointment was very convenient since there were a lot of openings to choose from. Chad repaired our dryer very fast and was very knowledgeable, kind, and professional. I would definitely recommend this company.
Thank you
Kandy - Euclid, OH
She was very personable.
Excellent service !
GUS - Mentor, OH
It was excellent!
Norman
Norman - Bedford, OH
Great service
Kari
Kari - Kirtland, OH
Brian was an awesome service man. The price was ok.
Donna - Maple Heights, OH
I would recommend your company to everyone I know.
Darlene oliphant
Darlene - Cleveland, OH
Well mannered and very professional.
Technician was great but showed up really really late!
Sean - Strongsville, OH
Response from Fred's Appliance Service:
Hi Sean, Thank you so much for submitting your review. We are happy the technician was great but we apologize that he showed up outside of his timeframe. Sometimes things happen throughout the day, such as difficult appliances, but I hope our office team was able to keep you in the loop. Thank you! The Fred's Team
Jim
FRAN - North Ridgeville, OH
Nice people and great service!
Pleasant Experience
DENNIS - North Ridgeville, OH
Macaulay and his partner were both pleasant, efficient and knowledgeable about their business. They took care of everything I needed and responded to all my questions. Nice guys.
Great service
Bobby - Shaker Heights, OH
Corina is a great repair person. She is more than competent and very friendly. I specifically request her now.
Lane
DOUGLAS - Brooklyn, OH
I was disappointed because my frigid wasn’t even 1month old and had a problem with it. But when I was referred to your company you were about to set up an appointment and service as soon as possible and I appreciated it. Dan the service tech was great. He was very knowledgeable.
Good
Esther - Lorain, OH
great service
JANOS - Sheffield Lake, OH
He was very understanding and he took his time to explain the problem would highly recommend you guys
Ice maker repair
CHRISTINE - Mentor, OH
Great Service
Jabir - East Cleveland, OH
Repair not fixed
HEIDI - Chardon, OH
My washer still leaks. So obviously it was not fixed.
Response from Fred's Appliance Service:
Hi Heidi, We are so sorry you are still having trouble. We would like to come back to your home to take another look. I will be giving you a call shortly to discuss options so we can take care of your washer. Thank you, Fred's Appliance Team
Great service
TIFFANY - Brecksville, OH
Right on time, Excellent in all respects!
Robert - Painesville, OH
Living out of a picnic cooler aint no picnic. So we are delighted to have our refrigerator up and running.
Intergrity
TIM - Cleveland, OH
Fred’s appliance is a company with honesty and integrity.
Laura
LAURA - Parma, OH
Great service
Ginny
Virginia - Pepper Pike, OH
Excellent service. On time and thorough.
Great service
Linda - Mentor, OH
Cory was excellent. He was very helpful and professional.
Knowledgeable, Informative, and Honest
DYANE - Oberlin, OH
Jim
JAMES - Ravenna, OH
The repair guy was great on-time clean cut. Very efficient and polite he worked on the washing machine however it is still squealing
Response from Fred's Appliance Service:
Hi Jim, Thank you so much for leaving us a 5-star review. We always strive for 5-star service, but a squealing washing machine isn't up to our standards. I just left you a voice mail to get you set up for another appointment so we can get you taken care of. You will just need to call your extended warranty company at 888-775-6937 to schedule service. As always, feel free to reach out to us with any questions or concerns 1-888-45-FREDS. Have a great weekend!
Great!
Georgene - Avon, OH
Guys really knew their job
Great service
Dale - Strongsville, OH
Awesome service. Great experience.
Great service
CATHY - Chagrin Falls, OH
The repair man was very polite and he resolved the issue with my fridge quickly. I just wish Fred’s offered evening appointments.
Great Service
Dee - Cleveland Heights, OH
Tech arrived on time. She was thorough and informative and got the job done quickly and efficiently.
Tim
TIM - Garfield Heights, OH
Great service technician
Much appreciated service
Milo - East Cleveland, OH
Leane
GOOTEE - Strongsville, OH
Great service
Great service
Anna - Highland Heights, OH
Corey was on time, courteous and knowledgeable.
Very Helpful
Rick - Beachwood, OH
Corina was great in helping solve our problem
Professional & competent service
RICHARD - Westlake, OH
Dan was very professional and knowledgeable. Very satisfied with service.
Service quick and easy!
LARRY - Sheffield, OH
Found problem ordered part which was overnight-ed and then fixed the following day!
Good service. Disappointed with garbage left in my driveway
Nora - North Olmsted, OH
Michelle
Michelle - Willoughby, OH
Great service. Technician was prompt, informative, polite and very helpful.
great crew
DAVE - Amherst, OH
Excellent service & Great customer experience
Sam - Avon, OH
Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.
On time, Quick repair, Great Service
JEFF - Painesville, OH
Susan
SUSAN - Strongsville, OH
Excellent customer service
Very good service
MARY - Painesville, OH
Corina was prompt, helpful and quick!
Jen
JENNIFER - Westlake, OH
Friendly maintenance man
Great Service
ROBERT - Chagrin Falls, OH
Very Knowledgeable and Professional !
Art
KURT - Perry, OH
informed me at every step what was happening and what was going to happen, was on time and professional.
Friendly, quick service
MARY - Seven Hills, OH
Corina did a very good job. She explained the issue and what work needed to be done.
Dryer
JAMES - Garfield Heights, OH
Barbara
BARBARA - Chardon, OH
Great experience, very professional
Great service!
DA - Solon, OH
Chris
CHRISTINE - North Ridgeville, OH
Very professional
Patricia
PATRICA - Brook Park, OH
Really great and very pleasant.
Great service
CHARLES - Brooklyn, OH
great service
NICOLE - Mentor, OH
This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.
Elaine
ELAINE - Streetsboro, OH
Very impressed with the service, the repairman, the tracking schedule etc
Great service
PATRICA - Grafton, OH
Kathy
KATHY - Avon Lake, OH
Good Service
JERRY - Cleveland, OH
Gregory
GREGORY - Avon, OH
My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.
Great Service
JOSEPH - Amherst, OH
on time great customer care
MADELINE - Cleveland, OH
will recommend
Super service
KEVIN - Westlake, OH
Did a great job assessing these situation and fixing the problem
great service
WENDY - Mentor, OH
Ro
ROSEMARIE - Lyndhurst, OH
Prompt, knowledgable. Would recommend
Great service
PODONE - Maple Heights, OH
The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy
Great service
ANN - Mentor, OH
Great service and advice from the tech's
DAVID - Avon Lake, OH
Not done yet waiting for parts
JAMES - Garfield Heights, OH
Not done yet
Great service
JOHN - Strongsville, OH
Very polite and explained everything
Rachel
RACHEL - Beachwood, OH
Took time to decipher issue.
Excellent
ROSE - Brooklyn, OH
Carol
CAROL - Broadview Heights, OH
Overall very satisfied
JUSTIN - Rocky River, OH
Great service the service professional was very knowledgeable and friendly
Fast Service
KERI - Chardon, OH
Never disappointed with your Services.
Great Service
ORLANDO - Broadview Heights, OH
Awesome service, quick, clean and punctual!
Brian is a gentleman, a very nice person. He was thorough; great service!
EDWARD - Pepper Pike, OH
Your company is very professional from start to finish. I really like that I know 2 days ahead of time approximately when my appointment will be. I really appreciated the automated call to say Brian was 15-20 min away. I’d like to be called about 45 min before, if possible.
On time service and very helpful repair men.
CLAYTON - Avon, OH
Good service
Great Service
ANDREW - Lakewood, OH
Corey was enjoyable and efficient in resolving our issue
Laura
LAURA - Strongsville, OH
Stark
ELLENOR - Aurora, OH
Very impressed with the service and the ability to check to find out the time of arrival.
Love the tracking option
MARY - Bay Village, OH
Dan H.
WASHER MAYTAG MVWB300WQ1 "Customer complaint that unit is leaking water and of loud banging noise, started normal wash cycle, no leaks found, ran diagnostics no error codes found, unit completed test cycle, no loud noises or leaking observed, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWB765FW0 "Installed new gearcase, op test good"
Jeff M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 The unit had a 7-1 reset the control op tested failed the unit is hooked to cold water. Cust needs a Plummer
Jeff M.
DISHWASHER MAYTAG MDB5601AWS Ran the unit tightened the water line op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDF550SAHS Reinstalled the wheel op tested good
Jeff M.
WASHER WHIRLPOOL WFW87HEDW1 The unit had frozen pipes. The unit tested good
Jeff M.
DRYER WHIRLPOOL MEDB835DW4 The ui touch panel isn’t working correctly 100% of the time needs replaced ; ordrng 1 W11158457 (UI )
Jeff M.
WASHER WHIRLPOOL WTW8500BW0 Bearings failed tub needs replaced stator rotor bearings tub ; ordrng 1 W10549509 (basket)
Corina B.
WASHER MAYTAG MVWB835DW1 "CC that the unit is leaking. Ran diag no codes. Ran a manual test for the cold and hot valve, good. Checked the drain hose, good. Checked the tub ring, good. Can not duplicate the water leak. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL ARS2667AC "CC that the unit is not cooling. Checked the the fans, good. Checked the evap. No frost pattern. Will need a new evap. Evap is no longer available"
Corina B.
WASHER ROPER RTW4516FW1 "CC that it does not fill or rinse. Ran diag F5E2 – LID LOCK FAULT, checked the latch 1-2 100 ohms. 2-3 open and lid open 1-2 0 ohms. Will need a new control and latch. Called SM to order parts; ordrng 1 W10838613 (lid lock assembly) and 1 W11124712 (CONTROL )"
Jeff M.
WASHER WHIRLPOOL WTW8040DW4 The unit has a f0e4 thermister failed which is causing a miss communication error the unit needs main control ui and water valve ; ordrng 1 W11125152 (UI) and 1 W11173597 (FILL VALVE ) and 1 W11182868 (MAIN CONTROL )
Corina B.
REFRIGERATOR GE GTE18GTHBRBB Replaced the fill tube. Office will need to refund cust 1.39. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
DISHWASHER WHIRLPOOL MDB8959SFZ4 CC that the unit is leaking. Found the water valve broke off. The floors to the unit are warped and the basement ceiling and walls were wet. Took pic. Will need a new valve. Called SM to order part ; ordrng 1 WPW10327249 (water intake valve)
Corina B.
REFRIGERATOR WHIRLPOOL ED2FHAXSB04 CC that the unit is leaking. Found the filter is leaking. There is a crack at the top of the filter head. Will need a new filter. Optest ok
Corina B.
WASHER MAYTAG MTW5740TQ0 CC that the washer stopped in mid cycle and shakes in a spin. Found the lid lock is loose and a spring is broken. Office to order parts; ordrng 3 WP63907 (spring 446)s and 1 WP8318084 (switch-lid 3065)
Paul P.
WASHER ROPER RTW4640YQ1 "Found washer in control lockout. Unplugged washer to reset, plugged back in and tested for trouble codes, found one fault, F1E1, main control fault. Made sure all connectors seated correctly. Ran calibration and automatic test cycles. Washer now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Corina B.
DISHWASHER KITCHENAID KDPE234GPS0 "CC that the dishwasher come out with a film and does not wash. Ran diag no codes. Wash motor is running. Checked spray arms, clogged. Will need new spray arms. Office to order parts. Cust can install parts; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (arm-spray)"
Paul P.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Installed new right hand refrigerator door, treated seal. Refrigerator door now operating properly."
Paul P.
WASHER MAYTAG MVWB835DW3 "Tested washer, found F8E1, long fill and F7E0, power loss. Control did not respond to first automatic test. Checked connections between control and user interface, made sure all proper ac and dc voltages present. Now able to reset codes and run automatic tests, washer now working properly on fill, agitate, spin and drain tests. Set down mitigation mat."
Corina B.
DISHWASHER MAYTAG MDB4949SDM2 "CC that the unit is leaking from the water valve. Found the valve is cracked. Will need a new water valve. Office to or part; ordrng 1 WPW10327249 (water intake valve 5851), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDT720PADM2 Cc: unit would not power onFound wire connector melted and shorting to groundReplaced wire nutOP TEST OK
Brian M.
DRYER ROPER RGD4516FW0 Cc: unit will not shut off and intermittently creating heatFound timer to malfunctioningNeeds new timer; ordrng 1 W10857611 (timer)
Paul P.
WASHER MAYTAG MVWC565FW1 "Inspected washer. Incoming power is proper at 120 volts. HV wiring connected properly at washer, no LED indicator, office to order control.; ordrng 1 W11162438 (CONTROL)"
Paul P.
MICROWAVE JENN-AIR JMC3415ES01 "Part has not arrived yet, rescheduled for tomorrow.; schdld next appmnt for 2/5 TUE 1-4"
Arthur V.
DRYER WHIRLPOOL WED4815EW1 Replaced outer door skin and handle. Unit op test good
Arthur V.
FREEZER FRIGIDAIRE LFFH21F7HWJ Replaced parts listed. Op test good.
Macaulay G.
DISHWASHER WHIRLPOOL WDF520PADM6 Not getting soap completely out of dispenser. Found that water was draining part way through. This was causing not enough water pressure to get all soap out of dispenser. Corrected draining issue. All tested ok.
Arthur V.
DISHWASHER KENMORE 665.12773K311 Replaced main control. At this time wash motor operating properly. Op trest good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
DRYER GE DBXR463ED2WW Replaced front bearing and all bearing glides. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit not getting cold. Found start device was unplugged. Corrected start device. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Unit was blinking sensing. Found washer off balance and not moving from sensing. Leveled washer and cleared errors. Ran calibration cycle. All tested ok.
David R.
RANGE FRIGIDAIRE FGEF3030PFB "Replaced both elements, temp probe, timer. Did a temps test. Set at 350* Reading high. Had to adjust temp down -35*. Op test okReplaced everything per tech line. Replaced all components that can cause any temp problems. Any other questions customer to call customer service."
Macaulay G.
WASHER MAYTAG MVWC200BW1 "Unit is going off balance when going into spin cycle even when clothes are evenly distributed. Suspension system is very loose, enabling it to go off balance easily. Office to order suspension kit.; ordrng 1 W10780045 (suspension)"
Macaulay G.
REFRIGERATOR FRIGIDAIRE FGHF2366PFBA "Unit is pulling air and freezing fill line. Office to order compound, gaskets, and air handling kit.; ordrng 2 242146002 (gaskets)s and 1 5303918784 (air handler housin) and 1 5305877995 (compound)"
Macaulay G.
RANGE WHIRLPOOL WFG550S0HZ1 Door has not arrived. Customer will call us when part comes in to reschedule.; saved tckt
Brian M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed wire harnessRan test cycle OP TEST OK
Brian M.
RANGE MAYTAG MER6875AAB Installed oven sensor probsRan test bake to 350 upperRan test bake to 350 lowerOP TEST OK
Brian M.
DRYER MAYTAG MEDB765FW0 Cc: buttons getting stuck in doorFound door design to have small gap catching buttonsTightened the screws for glass to bring glass closer to frame OP TEST OK
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ice maker and interface. Found that interface is not need. Several wires are damaged or cut at wire harness on bottom of freezer door. Please send me a return label for the interface and cancel core. Office to order freezer door.; ordrng 1 LW11037733 (ss frz door )
Brian M.
DISHWASHER KITCHENAID KDTE334GPS0 Cc: not cleaning dishes properly Found both lower and upper arm cloggedCleaned out both of debris Ran test cycleOP TEST OK
Brian M.
REFRIGERATOR GE PSS26MSRCSS Cc: ice dispenser would not workFound no power going to ice makerFound corrosion on wires running to ice maker under freezer doorSpliced and soldered connections used heat shrinkOP TEST OK
Arthur V.
DRYER MAYTAG MEDB765FW0 Customer complaint pf error code. This is normal when you first plug it in. Tested for 30 min. Unit op test good.
Gabriel P.
WASHER WHIRLPOOL WTW8500DC5 "Replace suspension,opt test ok"
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 Found no issues with panel what lowes was referring was the low cover underneath but is all corrected the frame was bended a little I straighten and put cover back up opt test ok taking new panel in case of return
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Found fridge on garage customer said it started working today explain him that fridge will not work properly when is too cold outside also contact senior tech bj to explain customer better
Arthur V.
DRYER FRIGIDAIRE FASG7073LW0 "Found wrong limiter ordered. Needs exhaust limit please order from v+v. ; ordrng 1 134711401 (limiter), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DBL WALL OVEN WHIRLPOOL WOD97ES0ES02 "Mother bought a control board but did not put cause is not part of issue customer was having ,i by pass fuse and user interface turn on but will not let me go to bake cause error codes shows stuck key on user interface she needs fuse and control panel she will get the part from her mom since she works at whirlpool but she also said she’s thinking about getting a new one customer don’t want to repair paid service"
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Installed listed ice makerRan manual cycle test, harvest and water fill goodOp test good"
Jason N.
WASHER WHIRLPOOL MVWB850WQ0 "Installed sensor, ran diagnostics auto mode, ran with no codes Op test good"
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT8 "Installed listed partsOp test ok, also leveled unit to customers satifaction"
Gabriel P.
RANGE KITCHENAID KDRS467VSS04 "Harness did not arrive,rescheduling for Wednesday customer wants last call of the day ; schdld next appmnt for 2/6 WED 2-5"
Jason N.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit not draining Customer showed popCustomer stated unit started draining and working on its own yesterdayRan diagnostic cycle, and normal wash cycle, all functions passedOp test good"
Paul P.
WASHER AMANA NTW4516FW2 "Installed control, ran calibration and automatic tests, washer is now working properly. Did not set down mitigation mat, washer is in basement near floor drain. Technician took core for return."
David R.
WASHER WHIRLPOOL WTW5700AC0 Replaced control. Calibrated. Tested. Op test ok.
Jason N.
WASHER GE GTWN4250D1WS "Cc noisyRan wash test cycle, bad bearing noise when in spinUnit needs tub bearing and tub seal.; ordrng 1 WH02X10383 (seal tub) and 1 WH2X1194 (SCREW) and 1 WH2X1197 (washer tub bearing) and 1 WH2X1198 (washer tub bearing) and 1 WH2X1199 (washer hub) and 1 WH43X10034 (agitator asm)"
David R.
DISHWASHER WHIRLPOOL GU2400XTPS7 Dispenser latch broken. Upper adjuster wheels coming apart causing rack to fall. Ordering dispenser and adjusters.; ordrng 4 W11157083 (ADJUSTED WHEELS UPPER)s and 1 WPW10224428 (dispenser)
Paul P.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Installed control w10807388. Ran tests on fascia heater, now working properly. Ice/water not being used, did not set down mitigation mat. Technician took core for return."
David R.
DRYER MAYTAG MGD9700SQ0 Replaced belt and pulley. Op test ok.
David R.
REFRIGERATOR MAYTAG MRT311FFFM00 Replaced door. Found long scratch on front door. Ordering door.*****Stainless Steel; ordrng 1 LW10642758 (DOOR)
David R.
DRYER MAYTAG MEDC465HW0 "Called customer to confirm. Said they didn’t know we were coming today, today does not work. Rescheduled for Friday 2/8/19.*****Try for first call of the day.; schdld next appmnt for 2/8 FRI 8-11"
Arthur V.
WASHER CROSLEY CAW35114GW1 Customer was washing a single blanket and unit quit draining. Upon arrival i put unit in drain and spin and it did. Ran diagnostics getting a f9e1 error (long drain ). Cleared error and cycled on quick wash cycle. Unit filled and started to wash. Canceled and unit drained completely. Cleared error code and ran a deep water wash. After unit filled. Cancelled and unit drained completely. Could not duplicate issue. Unit drained two tubs of water without issue.
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced water valve No leaks. Tested Unit. Unit op test good Left leak mat
David R.
WASHER WHIRLPOOL WTW7040DW0 "F7E8, F6E2. Sometimes spinning out, sometimes not. Squeaky noise coming from drive system in agitation. Checked stator, motor. Fine. Will need gearcase and control.******* Do Not Order.; ordrng 1 W10811956 (drum assy 262.35) and 1 W10812423 (cntrl-elec 156.74), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
RANGE DUEL FUEL KITCHENAID KDRP707RSS01 "Installed listed partRan bake test to 300 degrees, reached 300 degrees, waiting 10 minOp test good"
Dan H.
RANGE MAYTAG MGR8775AS0 "Installed new ignitor , op test good"
Corina B.
REFRIGERATOR KITCHENAID KFIS20XVMS6 "CC that the unit is not cooling. Found the fans, compressor are not running. Will need a new ui and main control. The ui is no longer available."
Jason N.
RANGE AMANA AER6303MFS1 "Cc oven or heating and error code f6e1Ran diagnostics and found f6e1 for oven over temp errorRan test bake to 350, op test good.Checked oven temp sensor via diagnostics, reading good at 350 degreesChecked oven temp sensor resistance, checked good at tempCould not duplicate errorOp test good"
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Ran diagnostics. No errors. Pushed start button unit started. Unit filled and agitated. Ran a re calibration cycle. Unit passed. Could not duplicate issue. Unit op test good .
David R.
WASHER WHIRLPOOL WFW8640BW0 Replaced drain pump and sensor. Tested out. Normal and drain cycle. Op test ok.
Brian M.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Cc of unit not working properly Found unit in garage Garage temp is around 39-41 degrees Freezer temp 00.7 degrees and fridge section temp at 36.7 At this time unit is functioning properly Advised that out side temps effect unit operations
Gabriel P.
OTR MICROWAVE FRIGIDAIRE FGMV154CLFA Call Russ told me that everytime you order switches I have to order switch holder for this microwave also there was few parts he wants me to order for this issue was door hooks and a new monitor switch cause it test continuity when open and close door customer will not want to proceed with repair they ask if they could get the labor money back so they can use it for new one
Macaulay G.
DISHWASHER WHIRLPOOL WDF320PADB2 Unit is stopping intermittent in cycles. Office to order control.; ordrng 1 W11025829 (cntrl-elec)
Brian M.
WARMER DRAWER ELECTROLUX EW30WD55GS3 Installed customer supplied control board Unit is now turning on but front display is not showing all the numbers Needs Ui control Assembly Board is not available Customer will look into it
Jason N.
RANGE KENMORE 790.9240202 "Installed listed control boardVerified power to element, ran test bake to 350 degreesOp testbok"
Gabriel P.
DISHWASHER GE GDT695SGJ0WW "Found drain pump laying on the ground and it was making noise when it was vibrating on wood floors notice there was a hook that holds the drain pump put it back in place ran drain cycle noise stop,the drain pump just need it to be lift up from the ground also customer said there was a squeak noise did not here it ask the to record it if it happens"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Replace control and took core home for return,ran calibration and auto test opt test ok"
Gabriel P.
WASHER WHIRLPOOL MVWB835DC4 "Replace latch and lid ran calibration and auto test,opt test ok"
Corina B.
REFRIGERATOR MAYTAG M1TXEMMWW00 "CC that the ff is not keeping temp and the ice maker is not making ice. Found the connection to the heater was coming undone. Reconnected the wires. Checked the bi metal, good. Checked the heater good. Put it in a defrost cycled. ice maker vibrates as it cycled and the water valve has 120 v with no water to ice maker. Temp to the ff is at the coldest setting. Will need a new ice maker, valve and the thermostat. Customer does not want to repair"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replace icemaker ran fill test 56 and icemaker harvest test 57 opt test ok
Corina B.
WASHER MAYTAG MVWC416FW0 CC that the unit is leaking. Found the hot valve has a crack in it. Replaced the valve from t/s. Optest ok. ; used 1 W11210459 (VALVE) from stock
Corina B.
DISHWASHER MAYTAG MDB8989SHZ0 "Cust showed pop, sent pic. CC that the gasket to the dispenser fell off. Found the gasket is off of the dispenser. Replaced the dispenser from t/s. Open ok. ; used 1 W10861000 (DISPENSER-DISHWASHER) from stock"
Corina B.
RANGE WHIRLPOOL WFE550S0HZ1 CC that the metal plate for on the stove is the wrong one. No metal racks for on the top of the unit. Checked the baking racks they are correct. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that the top rack does not stay in. Found the top clip is not in. Re installed the clip. Dishwasher is leaking forward, advised cust to raise the dishwasher up. Optest ok."
Jason N.
WASHER MAYTAG MVWB835DW0 "Installed listed parts, op test no goodUnit has f3e2 code for UI mismatch Installed previous UI console. Ran auto test and calibrationOp test good"
Jason N.
DISHWASHER MAYTAG MDB4949SDZ0 "Installed listed partsRan auto test, all functions passed, no codesAdvised customer first cycle may last longer due to calibrationOp test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "Cc seems to not coolUnit plugged in for 48 hours, Unit temps set at 3 on both ff and freezer.Read temp in ff, 38 degreesRead temp in freezer, -2 degrees. Op test good"
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Please review DH pvr
Brian M.
DISHWASHER MAYTAG MDB8959SFZ4 Cc of no water entering Disconnected water line to dishwasher Opened water No water from house to unitNeed plumber
Brian M.
WASHER GE GTW460ASJWW Installed new lid lock and strikeOP TEST OK
Brian M.
WASHER WHIRLPOOL WFW7590FW0 Cc of unit still just trying to drain Removed and made sure drain was completely free of water Ran auto test OP TEST OK Ran normal cycle with load for 15At this time unit is functioning as design
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 Replace UI and notice it didn’t came with digital control call Shawn and bj ask me to order the main digital control customer has warranty on parts for 60 months; ordrng 1 W10891907 (cntrl-elec)
Brian M.
WASHER MAYTAG MHW5500FW1 Cc of unit just pumping Fount unit to haven error F3E1 water level sensor Followed Test #7 on page 17 Found no issue with pressure sensor / water sensor Ran auto test OP TEST OK Ran rapid wash unit filled and stop when it was supposed to and drained and stopped with no issueOP TEST OK
Dan H.
DISHWASHER MAYTAG MDB6769PAB0 "Installed new user interface , op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Installed new control and thermistors, op test good"
Corina B.
WASHER WHIRLPOOL WTW6600SB0 "Replaced the suspension rods. Optest ng. When starting a rinse and spin f1 comes up, Primary Control Failure. Will need a new control. Customer will contact office if he wants to finish the repair ; ordrng 1 WPW10189966 (cntrl-elec 25648), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER KITCHENAID KDFE104HWH0 "Customer complaint that unit is not cleaning, no rinse aid in unit, placed glasses upright in racks , started normal wash cycle, incoming water temperature at 74 degrees, glasses filled, advised customer to run hot water in sink before starting unit and to use rinse aid, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWB765FW1 "Customer complaint that unit stops, ran diagnostics no error codes found, all components working, leveled unit, unit is operating as designed"
Dan H.
DRYER AMANA NED465EW1 "Customer complaint that unit is not heat and timer is not moving, unit is not recieving correct power from supply, advised customer that they need an electrician to correct power supply , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Paul P.
RANGE JENN-AIR JES1450DS0 "Installed utility drawer and bottom drawer rack, oven now operating properly."
Paul P.
WASHER WHIRLPOOL WFW72HEDW0 "Moved stack unit out, took dryer down to access top of washer to install control. Installed control, ran diagnostic and wash/rinse cycle, washer now working properly. Set down mitigation mat. Technician took core for return."
Macaulay G.
RANGE KITCHENAID KOCE500ESSO6 Tested unit. No errors or issues with the control. All tested and heated ok.
Macaulay G.
WASH/DRY STACK WHIRLPOOL WET4027HW0 All tested ok. Had over suds error. All tested ok.
Macaulay G.
WASHER MAYTAG MHW5500FW0 Replaced display assembly. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WTW8000DW5 Replaced hinges. All tested ok.
Macaulay G.
WALL OVEN JENN-AIR JJW3830WS00 Replaced user interface control. Heated ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL FD5FHEXTL00 Advanced ice maker. All tested ok.
Brian M.
REFRIGERATOR WHIRLPOOL KSRV22FVMS00 "Cc of fridge not working Found compressor not running Hooked up compressor tester .compressor ran as it should Needs PTC relay and capacitor ; ordrng 1 WPW10197426 (start-dev6144) and 1 WPW10662129 (capacitor4774), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER FRIGIDAIRE FFBD2412SS0A "Water in unit when arrived. Shopped vac all water out and found debris in drain. Cleared out. Ran a couple times, all times drained with no problems. Op test ok."
David R.
REFRIGERATOR AMANA ARS2664BB Replaced Ice-maker. Watched it cycle through. Op test ok.
Dan H.
DISHWASHER JENN-AIR JDB1250AWS "Customer complaint that unit is not draining, confirmed, drain pump is working, found drain hose clogged, unit needs new drain hose ; ordrng 1 WP99002652 (hose- drai 56.94), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Customer complaint that unit is not cooling or making ice, fresh food section temperature at 48 degrees , freezer section temperature at 32 degrees, found fresh food section evaporator frozen solid, found freezer section evaporator frozen solid, found control only sending 86vac to defrost heater, unit needs new user interface, control, and fresh food section evaporator fan and thermistor; ordrng 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10277799 (harns-wire)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEHV "Customer complaint that right fresh food section door is broken, confirmed, door hinge mount is broken, unit needs new fresh food section door; ordrng 1 LW10865738 (fresh food section DOOR)"
David R.
DRYER AMANA NED4655EW1 Drum thumping around. Found rollers wore down. Replaced from t/s. Tested with clothes in. Op test ok.; used 1 349241T (ROLLER KIT) from stock
Jeff M.
WALL OVEN WHIRLPOOL WOD51ES4EW01 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED4815EW The unit isn’t drying the vent was plugged. Op tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not making ice, cycled ice maker, ice maker cycled and filled, unit is operating as designed"
Jeff M.
REFRIGERATOR GE GTH17GBEDRWW Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL KSRG22FKSS04 Installed new part unit op tested good
Jason N.
DRYER MAYTAG MEDC465HW0 "Installed listed parts, leveled unitOp test good"
Jason N.
DISHWASHER KITCHENAID KDTE104ESS3 "Cc no water entering unit which when startingRan wash cycle, confirmed no water entering unit, good power at inlet valve 121v, checked water flow to valve, no water entering unit. Checked water flow at sink valve, good flow. Found water inlet hose frozen! Very cold draft coming from underneath unit. Used steamer, cleared water line. Good flow to unit. Ran wash cycle again, now does not drain. Drain line also frozen up. Cleared and ran wash test, op test good"
Jason N.
RANGE WHIRLPOOL WFG515S0ES1 "Cc oven not clicking/ignitingChecked bottom drawer, found metal sheets and items stacked to top of drawerRemoved and tested bake to 300 degrees. Oven ignited first time, retested, ignited again. Reached 350 and cycled. Op test goodAdvised customer to not stake bottom drawer to top"
Paul P.
WASHER WHIRLPOOL WTW4955HW1 "Installed control in washer. Ran calibration and test modes, operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
REFRIGERATOR WHIRLPOOL GI6FDRXXY00 "Installed new evaporator drain tube/trap. Ran diagnostic to defrost mode, refrigerator now running and draining properly to drain pan. Set down mitigation mat."
Paul P.
WASHER WHIRLPOOL WTW5000DW1 "Tested washer, found drip on back side of drain valve. Removed and reset drain line, washer now working properly."
Paul P.
WASHER MAYTAG MVWB765FW2 "Found back of cold water inlet hose leaking, leak is at hose, not washer. Customer is contacting Home Depot to check on the installation end."
David R.
DISHWASHER MAYTAG MDB4949SDZ0 "Will call for water, start washing. About 2/3 minutes into cycle will start draining by itself. Giving same F8E2/8-3 error code dealing with drain motor and control. Replaced drain pump from t/s. Tested. Still went and drained 2/3 mins into normal cycle. No debris in drain pump, check valve is good. Ordering control.; ordrng 1 W10906430 (cntrl-elec), used 1 WPW10348269 (PUMP-DRAIN) from stock"
Brian M.
WASHER MAYTAG MVWB725BW0 Installed bearing kitRan auto testRan drain and spinCustomer verified unit sound like it’s suppose toOP TEST OK
Corey L.
DISHWASHER KITCHENAID KDTE234GPS0 "Customer complaint dishwasher won’t drain, found water in tub, found pop through entitlement, started drain pump, drain pump is working, found clog at drain hose inlet on garbage disposal, removed drain hose cleared clog from garbage disposal, drain hose did not have drain loop, installed drain loop, op test good"
Jeff M.
DISHWASHER MAYTAG MDB6759AWS3 "The ui failed some button not working and the latch has failed est only; ordrng 1 WPW10235721 (UI) and 1 WPW10275768 (LATCH ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER KITCHENAID KDTE104ESS4 "Installed adjusters, op test good"
Corey L.
RANGE WHIRLPOOL WFG745H0FS1 "installed sensor, Op test good, if problem returns order control W10881753"
Corey L.
DRYER KENMORE 11078132413 Installed blower wheel op test good
Jeff M.
REFRIGERATOR KITCHENAID KSCS25FVBL02 "The units filter housing is plugged needs replaced ; ordrng 1 WPW10121140 (FILTER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Installed housing and noticed an elbow behind filter was cracked, repaired line with ts surplus water line and one unioncould not find on ts claim 5/16-1/4 SPFRU514, op test good"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Low side 19 inch vacuum. High side 80 psi.Spoke with Whirlpool tech line They updated the file with the pressure readings and instructed that they will be contacting the customer around the middle of next week 2/6.
Macaulay G.
WASHER GE PTWN6050MOWT Unit has shorted relay to lid switch. Customer does not wasn’t to repair.
Jeff M.
REFRIGERATOR FRIGIDAIRE FRS26ZTHB4 "The unit is not defrosting the unit needs a thermostat ; ordrng 1 297216600 (thermostat), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DISHWASHER KITCHENAID KDTE104DSS1 Unit has 120 vac but open neutral. Corrected issue. All tested ok.
Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Customer states unit walked when she was doing a load with sheets and a blanket. Customer concerned tub was loose. Advised how tub is suspended and that this is normal. Ran diagnostics getting a f7e5 error. (Speed sensor). Cleared code and tested. Unit going into spin and agitate freely. Leveled unit and tested. Op test good. Advised cust about off balance loads
Arthur V.
RANGE WHIRLPOOL WFE515S0ES0 Found wire going to right front burner had come off and grounded against top. Repaired wire and reattached. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Adjusted front leveling legs So fresh food doors are even and close and open properly. Unit op test good. Doors are opening and closing properly.
Arthur V.
RANGE FRIGIDAIRE FGF326AWD "Checked burners ,orfices,gas line and gas line to burners. No gas leaks detected. Checked burners for gas size and proper flame. All good. Found bake ignitor weak only pulling 2.68 amps. Maintenance to replace ignitor"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Found items in refrigerator compartment are frozen. Made adjustment to damper to restrict air flow. All tested ok.
Corey L.
DRYER WHIRLPOOL MDE6200AYQ "Installed felt, op test no good, found tabs to hold felt worn out will not fully secure the felt needs part 33001903, comes up unavailable, informed customer warranty company will be in contact with him if we cannot locate part; saved tckt"
David R.
OTR MICROWAVE WHIRLPOOL UMV1160CW3 "Replaced cap, mag, diode, transformer, thermostat. Tested. Op test ok."
Arthur V.
WASHER WHIRLPOOL WTW7300DW1 Found one error code. F2e1. Stuck button. Found customer holding start button too long causing issue. Cleared error code and cycled with a load. Unit op test good
Corey L.
RANGE WHIRLPOOL WFG320M0BW0 "could not locate ignitor kit in truck asked customer if it was ok to reschedule for Monday she said ok, spoke with sm before closing job and he had me meet another tech for the part, after I got the part I spoke with customer informed her I now have the part needed and asked if it was ok to come back later after I’m back in the area but I will call her when I have a better idea when I can make it back, Called customer twice at 6 no answer, rescheduling for Monday 2/4; schdld next appmnt for 2/4 MON !"
David R.
RANGE AMANA AGR6303MFB0 "Replaced control, spark module, and gas valve. Tightened everything up. Tested. Both bake and broil are working. All burners on top are good. Op test ok."
David R.
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA Replaced icemaker. Watched it call for water and cycle. Op test ok.
Arthur V.
WASHER WHIRLPOOL WTW4850XQ0 Replaced control. Re calibrated washer. Loaded clothes and cycled on heavy wash which is the cycle customer uses the most. Unit is operating normally but customer has no water to washer im assuming due to cold weather. Cust to call a plumber to provide water to unit. Neither hot or cold coming out of hoses.
Arthur V.
RANGE MAYTAG MGT8720DS03 Found lower oven bake ignitor open. Replaced with truck stock. Op test good. ; used 1 12400035 (IGNITER) from stock
Corey L.
DISHWASHER GE PDT750SSF2SS "Customer complaint top of door has gap, confirmed found console bracket broken not allowing top to snap into place anymore; ordrng 1 WD12X20223 (CONSOLE)"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer customer left door is not shutting all the way anymore, confirmed left ff dr not closing all the way not fully in contact with dr switch, dispensers work, removed the door and tried several adjustments, nothing is binding on the inside or anywhere, when you push it a little hard it stays closed, getting plastic closer & stop; ordrng 1 WP12028505AP (CLOSURE) and 1 WPW10191119 (DR STOP)"
Gabriel P.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Grab the core from door,ready for return"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed new part unit op tested good
Jason N.
DRYER AMANA NGD4655EW2 Installed listed partOp test good
Corina B.
WASHER ROPER RTW4516FW2 "Cust showed pop, sent pic. CC that the unit is taking to long to fill up. Ran diag F8E1 – NO FILL, LONG FILL. Removed the hoses and no water coming out. Found the hot and cold water lines are frozen or turned off. Can hear the solenoid humming. Optest ok."
Paul P.
RANGE KITCHENAID KEBS209BSS01 "Spoke to customer, rescheduled for Tuesday after 9 am. Put in for 10am to 1pm time slot.; schdld next appmnt for 2/5 TUE 10-1"
David R.
DRYER WHIRLPOOL GEW9868KL1 Found shorted element. Ordering element and thermal cutoff.; ordrng 1 279769 (thermal cutoff) and 1 WP3387747 (element)
Jason N.
DRYER MAYTAG MGDX655DW2 "Cc unit not advancing past cool down in sensor dryChecked timer contacts in sensor dry cool down phase, motor contacts T2 to S are open, unit needs a timerCustomer requesting late afternoon appointment ; ordrng 1 WPW10642928 (timer)"
Gabriel P.
REFRIGERATOR WHIRLPOOL MFI2269FRZ02 "Found fresh food section 28 degrees and it was set to 37 check thermister it was good call Shawn and bj they told me to order control,user interface,and thermister,also right door gasket is torn ordering that also ; ordrng 1 12002355 (thermistor kit) and 1 W10799818 (cntrl-elec) and 1 W10830048 (gasket-fip) and 1 WPW10312695 (electronic control)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not making ice, Cycled ice maker , ice maker did not fill, there is water to the valve, valve is recieving 120vac, unit needs new valve ; ordrng 1 WPW10279909 (valve-inlt)"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Need to reorder control. Never installed. No light bd. Talked to SM who is investigating why. DID NOT RESCHEDULE UNTIL THERE IS A DISPOSITION. ; ordrng 1 242058232 (user interface)
Corina B.
DISHWASHER AMANA ADB1500AWW "CC that the door does not open. Found the door is stuck. Found the handle is broken. Will need a new door handle. ; ordrng 1 WPW10275768 (latch-door 3858), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADB5 "Customer had leveled unit but not fastened it, still the same issue, lid lock is not recognizing strike every time, harness has continuity, lid lock is weak unit needs lid lock, advised customer to secure unit to counter; ordrng 1 WPW10653840 (LATCH)"
Jason N.
WASHER MAYTAG MVWB835DW0 "Cc same issue as before error code f3e2Tried using previous control board with new UI, op test no good, error code f3e2Reorder control board and UI; ordrng 1 W10861510 (console) and 1 W11100602 (cntrl-elec)"
Paul P.
STACK W/D KENMORE 417.6172351 "Tested washer. Reset washer to unlock lid and reset the control. Washer not filling, only going in to pre spin, and stops. Found the water lines have frozen, no water going in to the washer fill valve. Did not set down mitigation mat, no water running currently. Customer will follow up if lines thaw and the washer still not operating properly."
Brian M.
REFRIGERATOR GE GSE25HSHBHSS Cc of unit not making ice Manually cycled ice maker Ice maker seems to be functioning properly Customers water pipes are frozen so no water entering ice maker
Brian M.
DISHWASHER KITCHENAID KDPE334GPS0 Customer showed pop took pic Cc of unit not drying Ran diagnostics did not find any errors other than stuck key Heater is turning on and unit is working as designed Advised to run hot water before starting cycles and to use rinse aid to help OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDF330PAHS3 Installed pump Ran test cycle OP TEST OK
Brian M.
REFRIGERATOR KITCHENAID KRFF305EBS00 Cc that when you pull on left side of freezer it sound like gears are missing Found rails to be designed to be missing teeth on right hand rails Looked at specs and all seem to look the same Advised customer to pull from middle of door to avoid noise Possibly a design flaw
Brian M.
WASHER MAYTAG MVWX655DW1 Cc of off load Adjusted feet unit was a little un leveled Ran diagnostics did not find any stored error codes Ran auto test and calibration OP TEST OK
Brian M.
DRYER WHIRLPOOL WED6600VW0 Cc of loud noise Found belt and tension pulley damaged Replaced using dryer repair kit from truck stock Ran test cycle OP TEST OK ; used 1 4392067 (DRYER REPAIR KIT) from stock
Brian M.
WASHER GE WPDH8800J0MG Cc of smoke Found belt to