Local Reviews
Powered by Fluid LOCALService technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
Great Service
DAVE87 - Avon, OH
Brian was courteous, professional and polite. After diagnosing the issue with our washer, he explained it to me and ordered the needed part. The part arrived at our house a day or two later, and he came back to install it the next day. I can't comment on the price since it was under warranty.
did not do any service
ALEX - Lorain, OH
said frig was not rated for use in a garage but it is rated for garage use
Response from Fred's Appliance Service:
Hello Alex, Thank you for submitting your review. While we never recommend keep any refrigerator in a garage, there are some that may be suitable for that environment. However, according to the owner's manual for your FFTR1821QW1 model, page 5 states, "For optimal performance, do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator." Only a heated and air conditioned garage would be suitable for this unit. Thank you, The Fred's Team
Great service; knowledgeable technician
Ronald - Roaming Shores, OH
Brian knew exactly what our problem was and clearly explained the cause and fix. Very courteous individual.
good however my rigid is leaking and I need another service call
Sharon - Cleveland, OH
Response from Fred's Appliance Service:
Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team
Ruth
RUTH - Highland Heights, OH
Prompt, reliable service
Very professional
THOMAS - LaGrange, OH
Always happy with this service technician. He is very knowledgeable and answers all of our questions.
Freezer
E - North Olmsted, OH
Great
Good service
Judy - Independence, OH
Dan showed up on time, checked the problem, and made the repair quickly. He was pleasant and efficient.
Great job
Terrence - Cleveland, OH
Solved problem and did a good job
Great Service
JOE - Lakewood, OH
Able to diagnose the issue quickly. Part was unavailable and ordered for deliver Monday, June 18, 2018. Return visit is scheduled for Wednesday, June 20, 2018 to install part. Expect to have washer working after completion of work.
Response from Fred's Appliance Service:
Hi Joe, Thank you for taking the time to submit your review! We are sorry to hear that the part was not available at the time of the first service. However, we are happy to hear that we are scheduled to come back and get it installed for you. We hope after the complete repair you will be able to give us 5 stars! Thanks! The Fred's Team
Very Professional and respectfull
JAMES - Westlake, OH
Corey was great!
Angela - Cleveland, OH
Corey came to service a broken portable dishwasher and was excellent.
Wonderful and informative service!
Jackie - Garfield Heights, OH
After many visits by different repair compnaies over the past five years for my refrigerator, Corina was the first person to advise me to adjust the height of my shelves to keep the blower in the back working properly. In the past, they would tell me to keep items from getting too close in front...but never told me to adjust the top shelf to the height of a gallon of milk. Corina fixed all the other problems and even went beyond and showed me how to detach my ice maker (since I wasn’t using it) to give me more space in my freezer. Hire more Corinas!!
Response from Fred's Appliance Service:
Hi Jackie, Thank you so much for taking the time to share your experience with us. We train our technicians to really think outside of the box and work to find the root cause of issues. We are happy to hear that Corina was able to give you this unique advice! Enjoy your refrigerator! Have a great weekend! The Fred's Team
Best Service beginning to end
greenlady0 - Grafton, OH
I had never heard of Fred's appliance repair and was very leary when my call was answered by a a centralized center. My fears were soon laid to rest by everyone's professionalism from the warranty call center, Fred's and finally the serviceperson Macauly. I would definitely recommend these folks for non warranty work as well, They were all accommodating,knowledgeable, clean and polite!!!..
Response from Fred's Appliance Service:
Hi Sarah, Thank you for submitting your review! Fred's Appliance may sound like a call center but we're still a small business at heart with only three Fred's representatives answering our phones. We've been utilizing technology more and more so it may seem like we're a large corporation but we're just doing out best to be as efficient as possible for customers! We are so happy to hear that you received excellent service from our company. While we hope your appliances don't give you trouble, know that we're here if you need us! 1-888-45-FREDS Have a great weekend, The Fred's Team
Microwave
JOHN - Westlake, OH
Cost of repair exceeded replacement...so did not proceed
Response from Fred's Appliance Service:
Hi John, Thank you for taking the time to submit your review. We are sorry to hear that the cost of repair exceeded the cost of replacing the unit. Unfortunately, that can certainly happen in the appliance repair world. We wish you the best in your search for a new unit! Thanks! The Fred's Team
Great service! Your technicians know their stuff. They are very good at explaining what they are doing.Good work!!!
Everitt - Oberlin, OH
Pleasure to deal with.
good service
ROB - Lorain, OH
Good service
Michaela - Olmsted Falls, OH
Mile Browne
Mike Browne - Olmsted Township, OH
Cory did a great job ... I'm happy with your service!
Professional & Prompt
ROBERT - LaGrange, OH
The techs were professional & prompt. They did their job well.
Chris
CHRISTOPHER - Chesterland, OH
It was disappointing that even though you knew what was wrong with our washer from the error codes reported on our call for service the technician did not bring out the parts to fix the washer on his first visit. Which took a week from the day we called. Then we had to wait another week to have him come back and install the parts. We have 2 sons and a lot of laundry so that is why we bought a Maytag that was supposed to be the best but didn't make it through the first year
Response from Fred's Appliance Service:
Hi Chris, Thank you for taking the time to submit your review. We carry a large inventory of truck stock on our vehicles that includes the most commonly used parts. Additionally, we have a team that works to pre-identify parts that can be ordered ahead of time for all repairs. We certainly do our best to save all of us time by repairing the unit on the first trip out if at all possible. Unfortunately, in your situation we could not be 100% certain on the parts that were needed for a total repair. We apologize for your lengthy wait time; we are currently in the midst of our busy summer season. Again, we apologize for the wait time, but we are happy to hear that the unit is up and running again! Should you have any issues, feel free to call us at 1-888-45-FREDS. Have a great weekend! The Fred's Team
Great Service!
Julie - Independence, OH
Corina was very nice and very knowledgeable about both our refrigerator and washer. She was also very nice and easy to talk to.
Refrigerator
DEBBIE - Strongsville, OH
A very nice gentleman with awesome
HELEN-LOUISE - Garrettsville, OH
Great
Amanda - South Euclid, OH
Great
ROBERT - Avon Lake, OH
Great service
WENDY - Fairport Harbor, OH
Great Service
Jim - North Royalton, OH
Excellent service
Diane - Chagrin Falls, OH
Very pleased with everything. Brian was on time & diagnosed the problem quickly. He was very helpful & I would definitely recommend him & your company to my friends & family.
Jim
Jim - Fairview Park, OH
Excellent service good tech
return visit
PAULA - Chardon, OH
Art came back and reassured me that nothing was wrong with my freezer and put me at ease.
Top flight
Don - University Heights, OH
Corina was right on time and fixed our oven. She took the time to explain what was being done in a very professional manner. PS, the needed parts were received last week , in plenty of time for today's visit.
Nice young service man.
Daniel - Chesterland, OH
Got the job done
PAUL - Newbury Township, OH
Ette
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
Great service
LOUIS - Aurora, OH
Was able to identify problem quickly and accurately
Jeff - Moreland Hills, OH
This was a warranty repair, so I can't speak on price. The technology was good and informing when the technician would arrive was pretty accurate.
Looks like you have a great technician
James - Chardon, OH
the repairman gave me great service and helpful hints
ROSEMARY - Maple Heights, OH
Corina
Veronica - Cleveland, OH
She (Corina)was very thorough! She explained things in great detail! She very approachable and work friendly! Great job!
Excellent service
Susan - Beachwood, OH
Brian Mullins is very professional and knowledgeable. He answered all of my questions about my appliance before he left (Appliance was under warranty protection plan.)
Gnm
Gale - Beachwood, OH
On time,personable repair man. Capable and efficient and honest. I am Very pleased as usual
very good
GAIL - Westlake, OH
Will to resolve the issue.
DENNIS - Amherst, OH
Linda
LINDA - Madison, OH
My service man was knowledgable and friendly. Absolutely pleased with this company.
Great servicr
SHERYL - Kingsville, OH
I was please with the prompt service I received and the technician was both helpful and courteous thank you
Fridge repair
Eric - Kent, OH
Corina was friendly, professional & extremely knowledgeable! I would refer Freds Appliance Repair & Corina to any & everyone for appliance repair! Thanks for the excellent work!
Response from Fred's Appliance Service:
Hi Eric, Thank you for taking the time to share your experience with us. We are so happy to hear that you had such a great experience. Corina is certainly an asset to our team and we are happy to have her on board. We hope everything is smooth sailing from here, but if you have any issues with your appliances, don't hesitate to call us at 1-888-45-FREDS. Thanks! The Fred's Team
Chad
DENNIS - Lakewood, OH
Fridge issues
Michelle - Bay Village, OH
Very well organaized company.
THOMAS - Cleveland, OH
We were disappointed that the first tech misdiagnosed the problem, which added, I believe, another four days without the refrigerator. That being said, Chad was very good and put in the correct part.
Response from Fred's Appliance Service:
Hi Thomas, Thank you for taking the time to submit your review. Unfortunately, sometimes once one part is replaced the unit can reveal another issue with a separate component. We apologize for the delay! However, happy to hear that your unit is up and working with Chad's help! Thank you, The Fred's Team
Great customer service
LINDA - Novelty, OH
Great service Stress Free
joanne - Highland Hills, OH
The technician was pleasant and professional ! Thank You !
Pleasantly surprised!
Barbara - Aurora, OH
Knowledgeable & efficient!
Grear Service
RUTH - Ashtabula, OH
Great Service
2nd service
JOHN - Parma, OH
Don
Donald - Chagrin Falls, OH
Fred's technicians are the best
Knowledgeable and Helpful Tech Brian
Gregory - Mentor, OH
Efficient
Cheryl - Chagrin Falls, OH
Hopefully knew what he was doing
Carol
WILLIAM - Kirtland, OH
Excellent service and dependable
Highly recommend!
Jill - Aurora, OH
Love Fred’s automated system so you aren’t waiting around! Technicians have all been great!
Great Service and Customer Service of the Tech
ANTOINE - Willowick, OH
The tech explained in detail of the expective service and set the proper expectations of the time it will take to complete the visit.
Pleasant Experience
DONNA - Bay Village, OH
The technician was on time and the service was outstanding. Very professional, but extremely polite
Excellent Service
Carol - Aurora, OH
Corina immediately diagnosed the cause of our refrigerator freezer's leaking, demonstrating preparation ahead of the visit by understanding the history of our refrigerator's manufacturer's model. She then quickly repaired the unit and cleaned up as she worked. Corina's friendliness and professionalism were quite apparent. Fred's Appliance must be proud to have such an excellent employee! We also like your method of notifying each customer of the progress of their service person.
Response from Fred's Appliance Service:
Hi Carol, Thank you so much for taking the time to submit your review! Your comment fully encompasses what we strive to execute with all of our customers. Corina is a fantastic person, and we are grateful to have her on our team. We are happy to hear that you were so pleased and that your refrigerator is back up and running again! Have a great rest of your week! The Fred's Team
Knowledgeable, Great Service
TINA - Independence, OH
Corina was our technician, she was very personable and knowledgeable about the issue regarding our refrigerator. She made recommendations and offered solutions. The parts were ordered and repair completed within 3 days of the initial evaluation. We couldn't have asked for better service.
Response from Fred's Appliance Service:
Tina, Thanks for taking the time to submit your feedback! We are happy to hear that your refrigerator is back up and running again; enjoy it!! Have a great week! The Fred's Team
She was very profesional. She advised when we hear the thumping to tape the sound on our i phone.
Maria - Chagrin Falls, OH
Fanastic Experience
BEVERLY - Maple Heights, OH
Apparently my mom fell right as the repairman appeared at the door. She scooted to the landing to stand up, since she has bad knees and couldn’t stand on her own. He was so good to her and wanted to make sure she didn’t need to go to the hospital or did a family member need to be called. My mother doesn’t compliment people often but she talked none stop what a nice man he was and concerning.
Response from Fred's Appliance Service:
Beverly, Thank you for taking the time to submit your feedback! We are so sorry to hear that your mother fell; we truly hope she is doing well. All of our technicians are great people with big hearts and I think this story proves that! Again, we are wishing your mother the best and a speedy recovery if needed! Have a great week! The Fred's Team
Excellent service
RANDY - Ashtabula, OH
Very Professional and Kind would recommend to everyone
Great service!
Peggy - Aurora, OH
We had an excellent experience with Corina handling our washer repair. She was professional, courteous, prompt, and very nice!
Response from Fred's Appliance Service:
Peggy, Thanks for sharing! We are so happy that Corina was able to take care of your washer while providing excellent service! We hope you enjoy the rest of your week! The Fred's Team
Great Service
CARL - Kent, OH
great service
Richard - Eastlake, OH
brian was timely, friendly, quick to diagnose and repair. i will use freds repair again
Great Service Very Friendly People
Cindy - Aurora, OH
Mary
MARY - Painesville, OH
The technician was very polite, but said he could not work on the dryer because it was not heating up and that was a vent problem- so he could not fix it. Would have been nice to know prior to setting an appointment
Response from Fred's Appliance Service:
Hi Mary, Thank you for sharing you feedback. Unfortunately, we do not repair venting issues so I apologize we were not able to assist further. There are lots of things that can prevent a dryer from heating so it's nearly impossible to give advice over the phone prior to a house visit. After you have your venting cleared, if you have any issues at all do not hesitate to give us a call to check it out again and we will get you all taken care of! Have a great week! The Fred's Team
Excellent service,
MARCIA - Beachwood, OH
Excellent service, prompt, great notifications, all around goo9d company. First time using them and everything was fine.
Response from Fred's Appliance Service:
Marcia, That is all so great to hear! Thanks for sharing! Have a great week, The Fred's Team
Great servoce
Stanley - Shaker Heights, OH
Service was on point and professional
Diane
DIANE - North Olmsted, OH
Both gentlemen were very friendly and new there jobs very well. I would request them again if I had any appliance problems.
great servoce
Bernadette - Chagrin Falls, OH
Professional Service
BERT - South Euclid, OH
Dan was very professional and quickly identified the problem. Through no fault of his own he was unable to perform the repair because he didn't have the needed part to complete it.
Response from Fred's Appliance Service:
Hi Bert, Thanks for submitting your review! Is your unit still not working? If so, we would like to send a technician back out to take another look! Give us a call at 1-800-45-FREDS. Thanks! The Fred's Team
Deb S.
Deb - Painesville, OH
Corina did a great job.
Service was good
Sandy - Brooklyn, OH
Corey was on time.He put silicone around the freezer door frame.There wasen't that much to do.When I called for service,I had to wait a week before a service guy was available.By that time the freezer was alright.
Response from Fred's Appliance Service:
Hi Al, Thank you for taking the time to submit your feedback! We are happy to hear that Corey got your unit up and running again! We apologize for the delay in getting a technician out to your home. We are in the midst of our busy season this summer but still doing our best to service our customers in a timely manner. Have a great week! The Fred's Team
Awful customer service
MELISSA - Brook Park, OH
Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service
Response from Fred's Appliance Service:
Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team
Excellent service technician
DEBRA - Wickliffe, OH
Dan is professional, knowledgeable, friendly, polite. I have always been most satisfied with Fred's services and technicians. It is an efficient, well-run professional business.
Washing machine
CAROLYN - Fairview Park, OH
The technicians came in quickly and explained what the issue was and how to help resolve it and we’re out in about 10 or 15 minutes. Very efficient and helpful.
Great service!
RONALD - Fairview Park, OH
Great service
ANDREW - Cleveland, OH
Great Service and very professional!
JUDY - Westlake, OH
Fred’s Applianes provided excellent service. The technician was on time, professional, knowledgeable and polite. Great service!
Response from Fred's Appliance Service:
Judy, Thank you for taking the time to submit your review. We are happy to hear that your technician was professional and helpful in getting your unit back up and running. We hope you are enjoying your unit again! Have a great week! The Fred's Team
GREAT SERVICE
PAULA - Brook Park, OH
Exceptional all around service
Great service!
TONI - Chagrin Falls, OH
She was a very good repair person. Would use her again and recommend her to others.
arrived on time and now it works yea!!!
Alyce - Mentor, OH
these new washing machines confuse me. The first one I had i called for a tech 3 times before the lst year. It had to do with programming??? They let me return it and pick a new one. Now this one was not a year old and it woudn't spin and drain. (I went to laundromat). After the tech finished testing and punching in numbers he said it was okay. I asked what happened and he said he didn't know. I was happy it was working but Im curious if this is going to keep happening. My husband and I had a Maytag washer and then bought the dryer, I don"t remember ever having to call for a repairman?? After the tech left I proceeded to wash some towels that were waiting. Everything worked great. I went in to get it out and the lock was still on. ?? I hate to try to figure it out myself for fear I will press something and it won't work again. I called the warranty again. A very nice lady said to unplug for a while (I had done that the first time) and if it does't work call back. When I plugged it back in the lock was still on.? So I did not want to wait another week & got my book out. Under troubeshooting it said if the lock is on Press the Start button. There is no button that says "start" but I assumed it was the left side button that you press to start!!! It worked, the lock went off. WOW You probably think I am crazy but these things are so technical that we can no longer tinker our way thru. I just wish I knew why it stopped spinning and draining? I tried 3 different times. The colored clothes cycle, then the Drain & Spin. Still soaked, And last the Quick Wash to give them a refresh after sitting around for 2 days. It was still soaked so I went to the laundromat. I just don't want to do something that I will jam up the programming. I had 2 techs out in 2 weeks and the first one said it doesnt spin and drain. I said I know. But he said he couldnt work on it because I didn't have it a year so he told me to call back and have them find someone that could work on it. Thats how I got you! I am glad you are there and just wanted you to know my whole experience.
Response from Fred's Appliance Service:
Hi Alyce, Wow! What an experience you have had! We are so sorry to hear about all of this. However, we are happy to hear that Whirlpool directed you to us and that our technician, Brian, was able to get this unit back up and running again. We hope this story ends here for you, but should you experience any troubles at all, do not hesitate to call us at 1-888-45-FREDS. We hope you have a great laundromat-free week! The Fred's Team
Terrific service...
Joan - Rocky River, OH
Technian was professional and very helpful.
great service... nice guys
BRIAN - Cleveland, OH
Erica
LAWERENCE - Solon, OH
I honestly think Fred’s appliance was extremely professional! The woman who came out was VERY SWEET AND KNEW WHAT SHE WAS DOING!!!!! I highly recommend this company!!!!!
Response from Fred's Appliance Service:
Lawrence, Thank you for taking the time to share your experience with us. We are happy to hear that Corina provided such great service! Have a great week! The Fred's Team
Great service
SUSAN - North Ridgeville, OH
On time.
AWESOME SERVICE
KAREN - Brooklyn, OH
EASY TO TRACK WHEN SERVICE WILL BE PERFORMED
Maytag washer repair
CHARLENE - Elyria, OH
prompt and courteous
Dorothy
Dorothy - Chardon, OH
Great service
Michelle - Columbia Station, OH
Great service, very helpful.
AMBER - Ravenna, OH
Service Has Been Good.....people on Service Desk have been great to deal with and were sympathetic to my frustration on need for multiple calls
DALE - Amherst, OH
Service has been good; however, it took 6 service calls to resolve issues. Initial issue was Icemaker Cooling Unit not working which was replaced on 2nd call and then next 4 service calls for Ice Crusher/Dispenser not working and on the last call the Motor was replaced. I think water got into motor from initial issue and then Crusher/Dispenser Motor become an intermittent issue as water was probably freezing/seizing up the motor sometimes...finally had to take videos over a week to highlight interment issue and out of 6 days it only worked one day on Thursday from Sunday thru Friday....so far so good, everything seems to be working great now. Thank god I had Extended Warranty on this Kitchen Aid Refrigerator or I would not be really happy with K.A. or Fred's, Technicians and Desk personnel were very easy to work with and would still recommend even with 6 service calls it took to finally fix issue.... Dale Willams Amherst, Ohio
Response from Fred's Appliance Service:
Hi Dale, Thank you for taking the time to submit your feedback; we truly appreciate it! We do our best to repair appliances in as few trips as possible. However, sometimes appliances can be tricky and additional trips to the home may be necessary. We are happy to hear that your unit is back up and running and that you appreciated the service provided by our technicians and office personnel! Have a great week! The Fred's Team
Ice Maker
Rickey - Strongsville, OH
Cory was very professional and thorough
Great service!
Anthony - Seven Hills, OH
Good courtesy calls, on time, friendly staff!
Great Service
TRACI - Jefferson, OH
Kay
KAY - Kent, OH
Iace maker repair
BECKY - North Benton, OH
Excellent service. Technician Robert was knowledgeable professional and efficient in the repair. This is the second time I have used their repair services and pleased both times.
Excellent
Phil - Cleveland, OH
Broken Whirpool Washer
Penny - Painesville, OH
Put new parts in quickly and got machine up and running.
Great Service
David - Garfield Heights, OH
Corina was very knowledgeable and answered all my questions promptly and contacted the help desk through warranty to see if there was anything else she could do to maybe see what the problem could have been. Great personality.
Response from Fred's Appliance Service:
Hi David, Thank you for sharing your experience. We are happy to hear that Corina was helpful in repairing your unit and answering questions! Enjoy your weekend! The Fred's Team
Satisfied Customer
TRESSA - Elyria, OH
They had to come out 3 times due to the manufacturer sending wrong or damaged parts. They did a fantastic job.
Response from Fred's Appliance Service:
Hi Tressa, Thank you for sharing your feedback! We are sorry to hear about the struggles with getting the correct parts, but we are happy to hear that your unit it back up and running. Feel free to call us if you experience any troubles! Have a great weekend, The Fred's Team
great service
LARRY - Cleveland, OH
Excellent service
Tim - Chardon, OH
Dennis
DENNIS - Geneva, OH
Great Service
MIKE - Ravenna, OH
The staff is very helpful and nice on the phone; the techs that come out are friendly and very informative! Thank you
John
John - Madison, OH
It was proffesional and the teck lady was knowledgeable
Very professional
MONICA - Cleveland, OH
Great service. Very informative in explaining the resolution.
Maytag Dryer 1 week old
LINDA - LaGrange, OH
Great Service.
HELEN-LOUISE - Garrettsville, OH
Our problem was fixed very quickly and efficiently.
Response from Fred's Appliance Service:
Hi Helen-Louise, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" policy and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team UPDATE: thanks for calling in! We are sorry that the survey system put 2 instead of your intended 5 stars. We will certainly look into that. We are happy to hear that you are fully satisfied!
Great great service
Roberta - Solon, OH
Fridge
Soozan - Pepper Pike, OH
Mr
Jim - North Ridgeville, OH
Very nice guys!
Let’s Get ‘Er Done
CAROL - Cleveland, OH
Great experiences with this company I would give them an A+++ for all round customer service and helpfulness of repair person
Super Repairmen
DONALD - Elyria, OH
Great repairmen, professional, knowledgeable and capable.
Wonderful service! Very thorough!
KATHI - Strongsville, OH
Wonderful service! Very thorough!!!
Very disappointed
David - Solon, OH
The technician was not knowledgeable. She seemed stunned and took pictures, & had to check with her boss. She did not take the dryer apart she assumed the issue was “crayon” since we have a toddler. I told her it’s highly unlikely it’s crayon and dryer had been leaving black marks for a while. Then last week it ruined a whole load. Her notes were sent to Whirlpool/Maytag and since she coded this as a “cometic issue” they are not covering it and refusing to even send out a master technician. I’m very dissapointed with Maytag & Fred’s. We are left now with a faulty dryer and due to a technicians incompetence and unwillingness to further investigate this will be our financial responsibility. I would like to mention we waited an entire week for Freds to come out without a working dryer and we didn’t receive a thorough investigation into the issue. Only an assumption.
Response from Fred's Appliance Service:
Hi David, Thank you for taking the time to submit your review. Our technicians are all experienced and are kept up-to-date on their training. While our technician is certain that the cause of the issue is from something external to the unit, she is unsure of what exactly that external factor is. Seeing melted crayon in a unit is actually rather common, but typically it is brightly colored; so you can see how this could be puzzling. Our technician may not be sure what the specific cause is, but suggested it may be from crayons. However, we are certain this is not from a faulty or broken machine. We apologize that you had to wait 1 week for service. We are in the midst of our busy season but do our best to send technicians out as quickly as possible! Thank you, The Fred's Team
Great service
CAROL - Rootstown, OH
Fast, friendly service
TAMMY - Berea, OH
I love the service tracking app.
Thank You
JC - Painesville, OH
Very good service!
Keith - Garfield Heights, OH
Very professional
Dryer fix
JACK - Parma, OH
Great. Tech was great
Great customer service
STEVE - Wickliffe, OH
Dan the tech from Fred’s was excellent. Provided great service, was on time and educated the customer while fixing the issue!! Very professional!!
Response from Fred's Appliance Service:
Hi Steve, Thanks for sharing! We are happy to hear that Dan not only provided great service but also was able to share some information about your appliance repair. We hope you have a great rest of your week! The Fred's Team
👏👏🤗🤗👍
JOHN - Avon Lake, OH
Great job professional courteous and knowledgeable Brian.
Roderic
Rodrick - Garfield Heights, OH
Response from Fred's Appliance Service:
Hi Rodrick, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team
Very Helpful
FRED - North Royalton, OH
Jeff not only figured out what was wrong, but he shared a lot of information on how to avoid appliance problems in the future
Service call for Fridge
PAULA - Chardon, OH
This was the first time I used your service and was very pleased with the professionalism I received from when I called and when Art arrived. I was impressed with the same day service. I did not shop around, so I can't really comment on pricing, of course we always want to pay less.
Response from Fred's Appliance Service:
Paula, Thank you for taking the time to share your experience! We are so happy to hear that you were satisfied all around! Have a great week! The Fred's Team
Excellent Service
Diane - Bentleyville, OH
Corrine was very professional and got the job done quick. She also gave a tutorial on the dishwasher!
ANNETTE - Strongsville, OH
👍
Excellent Service!
SUSAN - Avon Lake, OH
Good service
Arthur - Parma, OH
Warranty Call
PAUL - Brecksville, OH
Service was very good. The servicemen were very pleasant and professional. Wouldn’t hesitate to have them repair my appliances in the future.
On, quick work, courteous
JONATHAN - Cleveland, OH
This was a warranty job. The tech showed up on time, did the job quickly and was very professional. What more could you want.
Great service
Kerry - Painesville, OH
Carrie
Carrie - Parma, OH
Barbara Ducca
BARBARA - Kirtland, OH
Great service very friendly and professional
WILLIAM - Avon Lake, OH
Great service very friendly and professional. Very knowledgeable about my refrigerator. I don’t have faith in this Whirlpool refrigerator! My second one and both had the same problem. Has nothing to do with the technician !!
Response from Fred's Appliance Service:
Hello William, Thank you for sharing your experience with us! We are happy to hear that you received professional experience and that your technician was knowledgeable. We are bummed to hear about your refrigerator troubles but we hope they are over now! Call us if you experience any additional issues 1-888-45-FREDS Thank you, The Fred's Team
Great
Jennifer - Broadview Heights, OH
Great service
SHEILA - Rocky River, OH
Great service, however, I wasn’t able to be serviced within 24-48hrs as anticipated.
Response from Fred's Appliance Service:
Hi Sheila, We are happy to hear that you had great service! However, I apologize that we were not able to service your appliance sooner than expected. We do out best to schedule everyone as early as possible but we are entering our busy season this summer! Have a great week! The Fred's Team
Homeowner
Pamela - Brooklyn, OH
Great experience.
You are now coming now the 5th time for the same repair!
JOACHIM - Shaker Heights, OH
We spent so far 10 hours waiting for you, almost $450 in parts and services, you are coming the 5th time for the same repair, and I spent hours this weekend at a laundromat doing our laundry. Your service is terrible and you have no clue how to repair a Whirlpool dryer. None of your repair representatives has come up with the idea to call a Whirlpool technical service to ask for help of what the problem could be. All of them are full of attitude and pretend to know what is going on and know best, and in reality, you have no clue.
Response from Fred's Appliance Service:
Hi Joachim, Thank you for sharing your experience with us. Please know that we are doing out absolute best to get you taken care of. Sometimes appliances can get the best of us and cause us to take a few trips to the home for repair. Our technicians are all very confident in their trade as they are highly trained and we keep up with their education. We apologize for any inconvenience you have experienced, but know we are working to get you all taken care of! Have a fantastic week! The Fred's Team
Brian replaced the timer and the water level switch on Friday. Said everything was working. Shortly afterward I washed a load. It is still not spinni
KARLENE - Conneaut, OH
Still not working.
Response from Fred's Appliance Service:
Hi Karlene, We appreciate the feedback! It looks like we have you scheduled for another appointment this Thursday to take another look. We will get you all taken care of asap! Thanks! The Fred's Team
Brian B
STEVE - Cleveland, OH
Brian was excellent ! Neat and clean.
Great service! Very friendly!
BRAD - Elyria, OH
Quick and efficient
ELAINE - Madison, OH
Robert was punctual, extremely knowledgeable and competent.
LINDA - Ravenna, OH
Robert got to work immediately to diagnose and assess the problem. He was kind, professional, respectful as we tried to explain our problems and he knew exactly what he was doing. We would never consider using any other repair service. Fred's hires the best qualified technicians and the entire experience was excellent, as always!
Response from Fred's Appliance Service:
Linda, Thank you for taking the time to submit your review. We are happy to hear that Robert provided excellent service and took the time to answer questions on the repair. We hope all of your appliances stay up and running but we are here if you need us! Have a great week! The Fred's Team
Efficient and fast
JENNIFER - Painesville, OH
I like the ability to track the technician progress throughout the day to gauge more closely when he would arrive at our home. Jeff was quick and efficient once he got here. So far the dishwasher seems to be working just fine and no leaks.
5 stars
NORMAN - Chardon, OH
on time, efficient
Fast service
BETH - Rock Creek, OH
Great communication
Great service
WILLIAM - Wickliffe, OH
Very professional
Maytag icemaker fix
Doug - Shaker Heights, OH
You all did a great job diagnosing the problem with our "like new" icemaker. It was either flooding over or not cycling at all.
Terrific Service!!
JOHN - Elyria, OH
We were very impressed with the professionalism and quality of service by the entire staff at Fred's. Very good experience on the warranty work on our dishwasher!
Patty
PETE - Ravenna, OH
Robert was nice told me I can start washing which I did the machine is still going off balance at 10 min washed 3 loads every load went off
Response from Fred's Appliance Service:
Hi Pete, Thank you for taking the time to share your review. If the unit is still not working correctly, we would be happy to come out to take another look. You will just need to call your warranty company to schedule the appointment. Thank you, The Fred's Team
Great representation.
CHRISTINE - Westlake, OH
These reps were nothing short of amazing!! Professional, timely, educational, and excellent ambassadors of your company.
Chris
CHRIS - Solon, OH
Great Service, On time, Knew his material
ANDREW - Ashtabula, OH
Would recommend him to anyone.
HSA whirlpool appliance repair
Patricia - Shaker Heights, OH
The tech Cory was very efficient and personable. He was timely & professional. Thank you Fred's for sending such a qualified individual!
Response from Fred's Appliance Service:
Hi Patricia, Thanks for sharing! We're happy to hear that Cory was friendly, knowledgeable and on-time! These are three qualities that we strive for in all of our technicians. Have a great week! The Fred's Team
Good service
LORAN - Eastlake, OH
Jeff did a great service call
Mac was great. He did a great job assessing the issue and fixing our problem.
CHADWICK - Avon, OH
Finally someone who knows what they are doing!
MADELINE - Elyria, OH
Very much appreciated that person sent out was not only friendly but actually knew what he was doing!
good knowledge of issue
JAY - Wickliffe, OH
Louanne
LOUANNE - Cleveland, OH
Great
Broken Whirpool Washer
PENNY - Painesville, OH
2 year old machine, shot!! $781.20 to repair. Art did a great job trying to repair and making calls to Whirpool. Appreciate his effort, but just not worth the price to fix. Since I'm rating Art, I'll say excellent. As for the washer poor, poor, poor
Response from Fred's Appliance Service:
Hi Penny, We appreciate you sharing your feedback. We are happy to hear that Art was helpful but we are bummed to hear that your washer was so expensive for repair. Unfortunately, sometimes units can be much more costly to repair than to buy new! We hope you have a great week! The Fred's Team
Great service!
JOHN - Strongsville, OH
Guys were in and out quickly, determined the require part, ordered it. The part arrived the next day, they showed up the day after that and installed it. In and out in ten minutes! Very professional and courteous. Good technology as well with tablets and automated scheduling and confirmation. I would definitely use Fred’s in the future.
Response from Fred's Appliance Service:
Hello John, Thank you for sharing your feedback! We are happy to hear that your experience was so positive and that you appreciated the technology we use. We hope you are enjoying having your unit up and running again! Have a great week! The Fred's Team
Awesome
LYNN - Westlake, OH
Good service
TIM - Bay Village, OH
great service
JOHN - Parma, OH
Our first and only call is to Fred's...
Carl - Painesville, OH
Fred's Appliance is our go-to source for repairs done right the first time. Their technicians are always very knowledgeable and professional! Thank you!
D
DONNA - Willowick, OH
Great service!
Karen - Newbury Township, OH
Brian was wonderful. He was respectful, listened, answered questions, and fixed what needed to be fixed. He explained what he was doing and showed me how he diagnosed the issue and repaired it.
Response from Fred's Appliance Service:
Karen, Thanks so much for sharing! Brian is very intelligent and we are happy to hear he was able to share about the repair and his findings. We hope you are enjoying your appliance being up and running again! Thank you, The Fred's Team
Donna
DONNA - Lorain, OH
Fred's Appliance service is the best! Out service person, Mac, was polite, and very knoledgeable. People should not waste their time or money calling any other service company. We made that mistake, first company's service person had no clue on how to remove part that needed replaced. Our loss with 1st service person of 158 dollars. Call the best "Fred's Appliance".
Response from Fred's Appliance Service:
Hi Donna, We truly appreciate your feedback! We are so happy to hear that you have had a positive experience with us. We hope that your appliances don't give you any trouble, but if they do, don't hesitate to call us at 1-888-45-FREDS. Have a great weekend! The Fred's Team
good service I llike the that they would be there in a short while like 15 minutes
MAXIE - Ravenna, OH
They did an excellent job of fixing my washing machine.
Tara
BRIAN - Cleveland, OH
They were very personable, professional, and on time. Definitely recommend.
Excellent Work
namaroth - Westlake, OH
Great work, performed quickly and efficiently. Saved us money too by explaining repair was fully covered under warranty. We'll be using this company again if the need arises.
Response from Fred's Appliance Service:
Hello, Thank you for taking the time to share your experience with us. We are so happy to hear that your repair was covered and that your unit is up and running again. Feel free to give us a call should you need service in the future! 1-888-45-FREDS. Have a great weekend, The Fred's Team
Good Service
DL - Maple Heights, OH
Great Service
THOMAS - LaGrange, OH
Technician is very knowledgeable and professional. He has been to my house on a couple occasions and always has been a very good representation of your company. Thank you. Tom and Devis Leopold
Response from Fred's Appliance Service:
Hi Thomas, Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a wonderful experience with your technician, Mac. We hope that you are enjoying your appliance being in working condition again! Have a great weekend! The Fred's Team
Great service
PEGGY - Ravenna, OH
Great work,fast
Larry
LAWERANCE - South Euclid, OH
Good
Washing machine
MARK - Avon Lake, OH
Came on time, friendly and knew what they were doing.
LEE - Bay Village, OH
The only downside to the service was a week-long wait before they could get here. Otherwise, great service.
Response from Fred's Appliance Service:
Hi Lee, Thank you for sharing your feedback! We are so happy to hear that the technicians were on time and helpful in repairing your appliance. We apologize for the delay in scheduling. With summertime and Memorial Day, we are entering our busy season and scheduling about 1 week in advance. We apologize for any inconvenience. Enjoy the rest of your week! The Fred's Team
thank you
ELIZABETH - Lakewood, OH
Great service, Fast service
Jane - Andover, OH
The customer service was awesome, the service was great. I would highly recommend them.
Response from Fred's Appliance Service:
Hello Jane, Thank you for taking the time to submit your feedback! Happy to hear you appreciated our customer service. We hope you are enjoying having your appliance back up and running again! Have a great rest of your week! The Fred's Team
Great Service
KENNETH - Cleveland, OH
Great Company
JUDITH - Beachwood, OH
I loved the communication between the company and how they kept you posted on where your technician was. Very impressive!!
Response from Fred's Appliance Service:
Judith, Thanks for sharing! We do our best to keep our customers in the loop and we are happy to hear it was helpful for you! Have a great weekend! The Fred's Team
Super Repairmen
DONALD - Elyria, OH
They were on time and did a great y
Diane - Ashtabula, OH
Excellent
JOY - North Ridgeville, OH
Great service, on time, very friendly and I liked the link that I could follow his schedule and see when he would be here. Would recommend.
Response from Fred's Appliance Service:
Hi Joy, Thank you so much for sharing with us! We are happy our technician was friendly and provided great service! We are also hear that you found our status tracker helpful. Have a great rest of your week! The Fred's Team
Fixed, at the cost of an arm and leg!
Rosamaria - Broadview Heights, OH
The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!
Response from Fred's Appliance Service:
Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team
kind, concerned
KATHLEEN - Rocky River, OH
Willing to investigate problem.
Donna
Donne - Gates Mills, OH
Efficient, knowledgeable, pleasant techician.
Great Service & On Time!
BRIAN - Westlake, OH
Both technicians were very professional and informative!
Extremely disappointed
Matt - Novelty, OH
First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.
Response from Fred's Appliance Service:
Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team
GREAT SERVICE
Dennis - Bedford, OH
Prompt Follow up. Courteous phone service and technician. Arrived during the time frame as stated when appointment was confirmed. Technician was thorough in explaining the repairs needed and completed work. Received a card outlining details, extremely pleased with the technicians efficiency and appliance is now working.
Response from Fred's Appliance Service:
Hi Dennis, Wow! Thank you for submitting this review! It looks like we nailed all of our key focus points. We strive to provide excellent service all along the way and we are happy to hear it worked out for you! Have a great week! The Fred's Team
Very good
Ed - North Kingsville, OH
Joe O.
WASHER WHIRLPOOL WTW8000BW0 Cc: cracking noise when closing lidFound hinge rusted out and making noise when closingNeeds hinge; ordrng 1 WPW10305277 (HINGE ASSEMBLY LEFT)
David R.
DRYER WHIRLPOOL WED4950HW0 "Took off vent from back of dryer. Tested on high temp and cycled at 190*F. Hooked vent back on, ran it, went outside to check air flow and found no air flow is coming out of vent. Vent flaps not moving at all. Vent issue, unit is working properly. op test ok."
Brian M.
WASHER MAYTAG MVWC555DW1 Cc of unit not spinning out clothes Found basket just free spinning Could not remove washplate to just replace the hubNeeds washplate and hub They are going to call whirlpool
Gabriel P.
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Call fridgidiare file number 82521293 cause it was not on file I have to do same thing I already done so ordering fill tube ; ordrng 1 5303918860 (ICEMAKER FILL TUBE )
Paul P.
WASHER AMANA NTW4516FW3 "Installed gear case, spaner nut and pulley kit. Ran calibration and test modes, all operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Arthur V.
REFRIGERATOR GE GSH25JFXNBB Upon arrival unit has interior lights on but nothing is running . Push temp button and ui reading 0 and 0. Push colder and unit went to 5 and 5 and kicked on. After a short time unit is cooling. Evap fan motor strains to run. Needs main bd and evap fan motor. . Cust to decide later if repair is wanted
Macaulay G.
RANGE FRIGIDAIRE LGEF3045KFM "When heating oven, it displays that it has reached the set temperature but is about 50 degrees off. Office to order temperature probe.; ordrng 1 316490003 (probe)"
Paul P.
DRYER ELECTROLUX EIMGD60JIW3 "Installed motor and front motor lock, all other components installed. Ran dryer on test and timed dry modes, operating properly."
Dan H.
REFRIGERATOR GE PSCS5RGXCFSS "Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees , freezer section temperature at 38 degrees, evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, tapped system, found in a 10”vacuum, added r134a, frost pattern improved, unit needs new evaporator and compressor , customer does not want repair; ordrng 1 WR85X10102 (low side asm 181.20) and 1 WR87X10111 (compressor 696.37), used 1 SHIPPING (SHIPPING AND HANDLING), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Joe O.
DRYER GE GTDP200EF3WS Installed timerRan testOp test ok
Joe O.
DRYER ELE WHIRLPOOL GEW9250PW0 Cc: no air flowFound unit to be under a countertopPulled blower housing to check blower wheelUnit is blowing airFound unit to have foil style venting and no way to shorten it or adjust how it sits because of counter top and cabinetOp test ok
Jason N.
WASHER WHIRLPOOL WTW4950XW2 "Cc unit not spinningRan diagnostics, found codes,f2e1 for stuck key, f7e1 for basket speed sensor fault, f7e7 for basket unable to reach rpm., f7e5 for shifter fault. Ran auto test, unit not agitating or spinning. Found belt pulley loose and drive belt off. Replaced pulley and drive belt using truck stock. Ran auto test and calibration, op test good.; used 1 W10721967 (PULLEY3670), and 1 WPW10006384 (BELT2297) from stock"
Dan H.
KITCHEN WHIRLPOOL WDT710PAYM6 "Customer complaint that unit is not draining, found drain hose clogged, unit needs new drain hose ; ordrng 1 8269144A (drain hose 15.44) and 1 WPW10545278 (hose-drain 42.11), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR AMANA AFI2539ERM03 "Cc dispenser not workingCustomer emailed pop to officeChecked water in, good water in to unit, no flow from reservoir to bypass. Reservoir has air and sediment in it. Flushed reservoir, turned water back on, good water flow to dispense. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Installed ice maker chute gasket. Op test good.
Paul P.
WASHER ELECTROLUX EIFLS60JIW1 "Tested washer on fill/rinse/ spin cycles. Door,seals operating properly. In drain cycle, found pinhole in drain hose from drum to pump And recirculating pump. Office to order hose.; ordrng 1 134639910 (hose)"
Dan H.
WASHER WHIRLPOOL WFW9150WW01 "Installed new drain hose, op test good , no mat left, unit is in basement"
Paul P.
DRYER WHIRLPOOL WGD4815EW2 "Tested dryer, found timer very hard to operate to set timed dry operations, also timer had sent feedback through circuit in off position (reading output voltage to signal a start.) Office to order timer.; ordrng 1 WPW10185981 (timer)"
Dan H.
WASHER MAYTAG MVWB980BW0 "Repaired drain stack , advised customer to allow at least two hours for glue to dry before using"
Paul P.
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA "Found evaporator fan used had been pulled from TS, not cross referenced to this model Frigidaire, even switching wires will not repair the direction of flow. Office to order proper fan 242077702 and fan mounting hardware to match. Put refrigerator back together for now, let customer know the bottom of the refrigerator section will be colder than normal until the fan is replaced.; ordrng 1 215474201 (washer) and 2 241563601 (bushing-motor mtg)s and 1 242077702 (motor) and 1 242135301 (clip)"
Dan H.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint that unit is not starting, confirmed, ran diagnostics no error codes found, unit completed test cycle, unit still not starting, reset control, started normal wash cycle, unit filled and began washing, op test good"
Brian M.
REFRIGERATOR MAYTAG MFT2776DEM00 Wrong evap was ordered Picked up evap in Willoughby Recovered Freon Installed compressor evap and drier Ran a 28 inch vac for 20 min Recharged unit with 5.5oz of r134a Watched evaps frost over OP TEST OK Advised to let cool for 48 hours and ice may take up to 72 hours
Brian M.
WASHER WHIRLPOOL MVWB835DW4 Installed Ui and control Ran auto test and calibration OP TEST OK
Brian M.
WASHER WHIRLPOOL MVWX655DW0 Cc that unit keeps shaking violently Found unit to be leveled Found suspension weak and basket goes all over the place when put into a high speed spin then it levels out Needs suspension rods Customer called no whirlpool
Brian M.
DISHWASHER MAYTAG MDBH979AWW4 Installed panel and re attached handle Ran test cycle OP TEST OK
Brian M.
DRYER MAYTAG MED5500FW0 Customer showed pop Cc of unit cutting time short Ran test cycle found no errors Ran sensor test OP TEST OK Adjusted customer dryness level OP TEST OK Unit is running as it should at this time
Brian M.
RANGE WHIRLPOOL WFG525S0HS0 Cc unit still seems loose on left hinge This is a passive hinge with no spring and that is the design off of.. called whirlpool to verify and they states if receivers are not damaged then it’s normal operating condition And to have customer take complaint up with whirlpool Inspected receivers no damaged or failure
Dan H.
RANGE WHIRLPOOL KEBS107SBL04 "Installed new control and oven temperature sensor , op test good"
Jason N.
MICROWAVE JENN-AIR JMW3430WS02 "Installed listed control and door switches, op test no good. Ordering inverter and magnetron. Customer to pay on return.; ordrng 1 W10217711 (inverter17436) and 1 W11098747 (magnetron17056), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER WHIRLPOOL WED5000DW2 Found incorrect power to unit. Customer needs a electrician to provide correct power to unit
Arthur V.
REFRIGERATOR WHIRLPOOL WSF26C3EF01 Replaced main control. Icemaker cycled and filled. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
REFRIGERATOR GE PGCS1RKZASS "Customer complaint fridge is not working, unit was unplugged, plugged unit in to good outlet, fridge just cycling power on and off, lights flickering display blinking, found brown burn marks on back of main control, unit needs new control; ordrng 1 WR55X11098 (board asm main contr 185.02), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWX655DW1 Found hub worn causing issues. ( no spin ). Replaced hub from truck stock. Op test good ; used 1 W10528947 (HUB) from stock
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Cc freezer light won’t stay on.Installed light bulb from truck stock for test purposes. Plugged in unit. Tested freezer light switch several times. Left door open, observed light. Light operation normal. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Cc leaking and fan noiseFound freezer bottom full of water, found foam debris in evap drain hole. Cleared. Checked drain line to drain pan for additional debris. Plugged in unit, all sounds normal. Op test good."
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit does not spinFound hub drive worn again, checked splines on drive shaft, splines corroded and rounded. Unit needs gearcase and hub. Customer does not want to repair gearcase, but needs machine right now. Replaced hub drive for customer using truck stock. told him no timetable for when hub fails again. Customer will look for a new washer in mean time. Ran auto test and calibration. Op test good.; used 1 cW10528947 (HUB) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Front dispenser is working. Ice maker tried calling for water but nothing came. Line is not frozen. Found water valve to ice-maker open. Ordering valve and icemaker.; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)
Corey L.
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW00 "Customer complaint freezer not working, confirmed, found unit not on a properly grounded outlet and connected to an old surge protector, plugged into the ungrounded wall outlet as no outlets are grounded, compressor and fans work, svc test shows each component passing, unit needs new control and customer needs unit on a properly grounded outlet; ordrng 1 W10847847 (contrl-box)"
Jason N.
WASHER MAYTAG MVWB765FC3 "Cc unit had LF code, doesn’t fill with waterCustomer can not find pop, advised to send to service @fredsappliance.com when found.Ran diagnostics, found codes f3e2 for inlet temp fault, f8e1 for long fill, f0e3 for overload. Ran manual valve test, no cold water entering. Checked cold and hot lines for flow, good flow. Unit needs inlet valve assembly. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W11165546 (VALVE) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL ED2FHAXSB03 Replace parts opt test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL ARB8057CW "Start device making clicking sounds it’s getting 120 voltage but compressor not starting,compressor amp was 2.5 doesn’t want to start is locking ; ordrng 1 W10160407 (compressor)"
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 "Found no error code when in diagnostics,in the end of cycle turn heater on ,temp was on heater 252 degrees everything working properly advise customer to run hot water to the sink before run dishwasher opt test ok"
David R.
WASHER MAYTAG MVWC565FW0 "Replaced control and valve, tested and calibrated. Op test ok."
Corey L.
DRYER MAYTAG MEDC215EW1 "Customer complaint dryer doesn’t work, confirmed, unit getting no power, advised janitor, janitor went back and forth to figure out which breaker it was on, got power back to the unit, unit starts and heats, unit is operating as designed"
Gabriel P.
RANGE WHIRLPOOL WFG540H0ES0 Preheat to 350 with cast iron pot temp was 342 degrees and calibrated temp to 10 f preheat heat again temp was 351 to 363 opt test ok
Dan H.
REFRIGERATOR GE PFE29PSDASS "Customer complaint that unit was making loud noise, is not cooling properly, and mullion is very hot, fresh food section temperature at 50 degrees , freezer section temperature at 32 degrees , evaporator fans are running, compressor is running, condenser fan is not running, condenser fan is receiving 13vdc, unit needs new condenser fan ; ordrng 1 WR60X10358 (fan condenser dc 96.27), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR GE GFE29HSDASS "The issue customer was having was UI cover the button for cube was stuck in,it wasn’t the ice maker,but corrected issue,opt test ok"
Gabriel P.
REFRIGERATOR KITCHENAID KSC24C8EYP02 "When first arrive compressor wasn’t running check windings of compressor and they were good replace start device compressor start running and started seeing frost on fresh food evaporator explain customer that if is not cooling in 24 hours this will be a seal system issue ,we will have order and scheduled customer for friday that’s the day he’s available"
Macaulay G.
WASHER MAYTAG MVWC565FW1 Gear case has not arrived yet. ; schdld next appmnt for 4/10 WED !
Arthur V.
REFRIGERATOR MAYTAG MRT118FFFM01 Reset freezer setting to max and reduced temp in fresh food by one bar. Reattached gasket Also reformed small area at top using heat. Temps in fresh food were 39 deg and in freezer 10 deg. Customer to monitor unit at this time op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found refrigerant lint vibrating against compressor. Adjusted. Noise went away. Op test good
Arthur V.
WASHER WHIRLPOOL WFW70HEBW Found pump filter full of socks. Also found back of gasket not installed over outer tub. Removed socks and reinstalled gasket on outer tub. Unit draing and spinning
Dan H.
RANGE WHIRLPOOL WFG525S0HS1 "Customer complaint that right front burner is taking too long to light, cleaned up burner head, adjusted flame size, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Cust showed pop, sent pic. CC that the ff is not cooling, the water is not dispensing and there is frost on the back wall. Found there frost on the back wall. Evap covered in frost. Checked bi metal stays open with frost and no frost. Will need a bimetal and control. Office to order parts; ordrng 1 W11089236 (cntrl-elec) and 1 W11170613 (HARNESS )"
Macaulay G.
WASHER MAYTAG MVWB725BW0 Replaced basket and hub assembly. Tested ok.
Corina B.
WASHER GE GTW330ASK1WW "CC that the unit will not spin. Ran diag 26 Out of Balance (OOB) Ended, 28 Options Knobs Feedback Invalid, 27 Water Accessibility, ran a drain and spin the spin is flashing when in a spin. Checked the tub ring, suspension, checked the reps sensor, tight. Will need software update and to clean the port out. Office to order part. ; ordrng 1 WH98R23015001 (SOFTWARE)"
Corina B.
REFRIGERATOR GE PSDS5YGXBFSS "CC that the unit stopped cooling. Found the condenser fan is running. The evap fans are not running.will need a new control and evap fan. Office to order parts. Invoice number 614141534593BSB. Sears extended warranty ; ordrng 1 WR55X10956 (control board asm 17038) and 1 WR60X10307 (mtr dc evap fan asm 15383), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR MAYTAG RSD2400DAE Found drain clogged causing issue. Styrofoam block blocking drain. No way to hook up a drain heater since heater is made of glass; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Corina B.
WASHER WHIRLPOOL WTW8500BW0 CC that there is water leaking. Found the water valve is having the water going over the dispensers and dripping down the tub. Will need new valve and tub ring. Office to order parts. ; ordrng 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)
Corina B.
WASHER MAYTAG MVWX655DW1 The unit has an entitlement. CC that there is water to much water going into the machine. Advised cust 1-2 tablespoons of he detergent. Showed cust which cycle will use the least amount of water. Ran a calibration. Optest ok.
Corina B.
WASHER MAYTAG MVWX655DW1 "Cust showed pop, sent. CC that it does not spin the clothes out. Ran diag F5E2 – LID LOCK FAULT, F5E3 – LID UNLOCK FAULT. Checked lid lock, good. Ran a calibration and auto test. Found coins in between the wash plate and basket. Started a drain and spin and a rinse and spin. Advised cust 1-2 tablespoons of he detergent. Optest ok."
Corina B.
WASHER AMANA NTW4516FW3 "Cust showed pop, sent pic. CC that the unit does not finish a cycle. Found the drain hose on the ground. Raised the drain hose to the sink and secured it. Started a cycle filled and started washing. Advised cust to use 1-2 tablespoons of he detergent. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Optest ok."
Corey L.
REFRIGERATOR KENMORE 10645422800 "Installed new auger motor, op test no good, control not sending power to motor, bench tested old motor, motor just hums and smells, motor took out control board also, unit needs new control board; ordrng 1 WPW10209635 (cntrl-elec 285.98)"
Joe O.
RANGE KITCHENAID KGCC506RBL05 Cc: popping noise then pops breakerFound unit to be receiving proper powerFound 1 of the ignitor blown and not ignitingFound left front ignitor shorting itself on the ignitor gas valve when the igniters shouldn’t be receiving powerNeeds gas ignitor valve and ignitor harness and spark module; ordrng 1 4456626 (IGNITOR HARNESS) and 1 8286561 (GAS VALVE) and 1 WPW10110491 (SPARK MODULE)
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS01 Installed control and water valvesRan test 96 and 97 found unit has more water pressurestill not receiving any water to ice makerPulled tape off fill tube heaterFound wire broken under tape and in connectorNeeds fill tubeSpoke with bob Rawlings he advised to change fill tube; ordrng 1 W10917894 (FILL TUBE)
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cust showed pop, sent pic. CC that there is water freezing in the freezer. Found the fill tube not inserted into the ice maker. Re installed the ice maker. Optest ok."
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc of dispenser sticking and taking a while for the ice flap to close or water to stop. Ice making nothing making a lot of ice. Went into service mode, icemaker error code shows E2 lost position. Water valve checks good. Deli drawer control is good. Ordering door separator and ice maker; ordrng 1 W10919724 (door-ice) and 1 W11294907 (ICE MAKER )"
Joe O.
DISHWASHER KITCHENAID KDTM354DSS5 Cc: not washing properly and not drainingStarted a normal cycle to ensure water flow cancelled to check if unit will drain. Unit drained with no issues. Unit filled with no issuesFound water temp in unit low at start upAll sprayer arms functioning and clear of debrisRan auto testOp test ok
David R.
REFRIGERATOR WHIRLPOOL KDDA27TRS01 "Found no frost on Evap. Display is working and compressor is running. Tapped system, pressure on low at 40 plugged in unit went into vacuum and unplugged unit it equalized. Leak in system and needs compressor and Evap. Compressor is not longer available"
Joe O.
DISHWASHER AMANA ADB1400AGS1 Cc: not drying dishes completelyRan auto testFound no stored codesFound water temps at beginning of cycle lowCould not duplicateOp test ok
Macaulay G.
LAUNDRY CENTER WHIRLPOOL WTW7500GC0 Replaced gear case. Ran calibration cycle. All tested ok.
Corey L.
RANGE WHIRLPOOL WFG320M0BS3 "Installed glass op test good, customer showed video recording of oven light not turning on at 425, tested light, light bulb and button works, ordering control; ordrng 1 W11126814 (CNTRL)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Adjusted thermistor placement. Tested ok.
David R.
RANGE WHIRLPOOL WFG515S0EW1 Light bulb was bad. Tested out oven light button. Replaced from t/s. Tested. Op test ok.; used 1 8009 (APPLIANCE BULB) from stock
Macaulay G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 Replaced ice maker. All tested ok.
Gabriel P.
WASHER GE GTW460ASJ7WW "There is a updated module for this issue customer is having that I miss diagnose,I call customer and let him know that I will reschedule him for last call of the day on Wednesday,ordering updates module ; ordrng 1 WH98R23015001"
Corey L.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "Customer complaint plate is not turning, confirmed, removed glass plate added a load, could hear gears skipping and coupling slightly spinning, coupler is not damaged, turntable motor failed; ordrng 1 WMH53521HZ2 (MOTOR)"
Corey L.
DISHWASHER KITCHENAID KUDS02FRWH0 "Customer complaint water was left in the bottom, unit had a little water in the tub, started drain pump, unit drained water out, filled and drained again, door is still hard to close, wooden cabinets are swelling and squeezing unit, advised customer to have wooden trim removed so unit is accessible and reinstall dishwasher properly"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed ui and paddleTested ice maker and water dispenserOp test ok
Joe O.
RANGE JENN-AIR SVE47500W Installed controlRan testOp test ok
Jason N.
WASHER WHIRLPOOL MAH5500BWW "Cc unit makes loud noise when in spin and door not closingRan quick diagnostics cycle, door latch not catching well, have to push on door to latch, unit needs door latch assembly. All functions passed, unit very loud in spin. Unit needs spin assembly. Customer not repairing."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Damper when turning on, is making a lot of noise. Office to order damper.; ordrng 1 WPW10594330 (control)"
Joe O.
DRYER GE GTD42GASJ0WW Cc: starts then shuts off when you realize start buttonFound unit to start then stop once button is releasedFound timer to be really stiff and does not want to rotateFound start button to only work if held downNeeds timer and start buttonSpoke with bm he advised me that he has seen this issue before. And told me to check the start button; ordrng 1 WE04X24550 (TIMER) and 1 WE4M416 (START BUTTON)
Jason N.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Cc not cooling again in ff compartmentFound evap and evap cover completely frozen over again.Called WP techline for next course of action. Based on all actions taken, techline is calling this unit unrepairable. Customer to contact WP"
Arthur V.
DRYER HOTPOINT HTDX100EM8WW First i talked to RA. Upon arrival at home called techline. Talked to shawn. Explained issue shawn believes the centrifugal switch on the motor is the issue. Needs motor and blower wheel ; ordrng 1 WE16X20393 (blower wheel ctr) and 1 WE17X22215 (dryer motor & pulley)
Joe O.
OTR MICROWAVE WHIRLPOOL WML75011HZ2 Cc: vent fan and range light not workingFound fan and light buttons not workingPulled left control found loose connection on board itselfWhen pressure is applied to the connector the light and fan both workNeeds left hand control boardParts showing not in stockOffice to call if part can be found; ordrng 1 W11220415 (LEFT CONTROL)
David R.
WASHER MAYTAG MVWB855DC3 "Replaced panel and control, tested. Op test ok."
David R.
WASHER MAYTAG MVWX500XW0 "Found cam loose. Tightened and tested out and calibrated. Also ran normal wash cycle with clothes in unit. Tested good, went into wash cycle and no noise. Op test ok."
Gabriel P.
RANGE KITCHENAID KFGD500ESS00 Preheat to 400 and read 437 degrees order sensor probe Also underneath pan is not seating right ordering customer will like to be scheduled by 2:30pm they will be home at that time ; ordrng 1 WP7430P044 (PROBE ) and 1 WPW10292551 (pan-broilr)
Paul P.
REFRIGERATOR AMANA ART318FFDB03 "Door not sealing, door was off level and seal pulled away on one side. Reset seal, re leveled door to close properly."
Corey L.
DRYER WHIRLPOOL GEQ9800PW2 "Customer complaint dryer won’t start, confirmed, found door switch failed, quoted to replace with truck stock, ok, replaced switch, op test good; used 1 WP3406107 (SWITCH 21.83) from stock"
Joe O.
VERTICAL FREEZER WHIRLPOOL WZF34X16DW01 Cc: unit not cooling properlyFound unit to be set on highest temp setting and found freezer to have a temp of 10 degreesRan diagnostics test for unitSpoke with whirlpool tech lineTested thermistorNeeds control board; ordrng 1 W10847847 (CONTROL)
Joe O.
WASHER MAYTAG MVWC565FW0 Cc: unit will not operate Found code f7e1 basket speed faultRan manual tachometer test passedLooked under unit found gear case leaking oil and belt slipped off causing basket and agitator not to spinNeeds gear case belt and cam assembly and pulley shield; ordrng 1 W10721967 (CAM ASSEMBLY ) and 1 W11035751 (GEAR CASE) and 1 WPW10006384 (BELT) and 1 WPW10427633 (PULLEY SHEILD)
Joe O.
REFRIGERATOR GE PTS25LHSARBB "Cc: water leaking from ice makerFound water leaking from ice maker fill tubeFound water valve not shutting allowing water to seep through ice maker fillNeeds water valveCustomer to install; ordrng 1 WR57X10032 (WATER VALVE8408), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint washer won’t start, confirmed unit is getting proper power, control not sending correct dc voltage to shifter, unit needs control; ordrng 1 W11170317 (CNTRL)"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EF01 "Icemaker is not producing any ice I disconnected the icemaker I tested for power there’s no power needs main control; ordrng 1 W11088499 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR MAYTAG MFI2269FRZ03 Found icemaker not cycling. Replaced with truck stock part. Unit cycled and filled ; used 1 W10882923 (ICE MAKER ASSY) from stock
Jason N.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc no lights in ff or freezer. Found unit with no lights, pantry ui unresponsive. Checked power into pantry board, good at 12.7v. Unplugged unit, plugged back in, all lights and functions restored. Ordering power board and led driver.; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10624574 (cntrl-elec)"
Joe O.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Installed refrigerator door plugs and name plateOp test ok
Jason N.
DISHWASHER GE GDT580SMF5ES "Cc unit makes a thumping sound when running and leaked one time when husband ran it.Ran wash cycle, slight knocking sound from spray arms. Checked lower and middle spray arms, lower spray arm has a few clogged holes, middle has signs of starting to separate. Unit needs spray arms.; ordrng 1 WD35X10393 (spray arm)"
Joe O.
WASHER MAYTAG MVWP575GW0 Installed lid lockRan test cycleOp test ok
Jason N.
WASHER MAYTAG MVWB765FW1 "Cc error codes f6e3Plugged in unit, ran diagnostics, found codes f6e3 for ACU cannot hear UI, f6e2 for UI cannot hear ACU , f2e1 for UI stuck button. Checked wire harness and connections, check good. Unit needs control and ui.; ordrng 1 W11135391 (UI) and 1 W11135392 (CONTROL)"
Joe O.
DRYER WHIRLPOOL WED7300XW0 Cc: af errorFound unit to have no air flowFound pulley off of blower wheelReinstalled pulleyOp test ok
Corey L.
DRYER WHIRLPOOL WED8000DW4 "Replaced console, ran key test, op test good"
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Installed new control, calibrated unit, op test good"
Corey L.
DRYER KENMORE 110.6800201 "Customer complaint dryer squeaking, confirmed back left roller and bearing failed, quoted repair kit, ok, replaced all four rollers, pulley and belt. Op test good; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
Corey L.
DRYER MAYTAG MEDB765FW0 "Installed door seal, op test good"
David R.
DISHWASHER FRIGIDAIRE BGHD2433KW1 "Noise coming from pump motor and drain motor. Both high pitched. Needs drain motor and pump motor. ***** Do Not Order; ordrng 1 154844101 (motor kit 113.38) and 1 A00126401 (pump assembly 64.93), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WEGA25H0HN0 "Replaced panel, taking core for return, op test good"
Corey L.
DRYER WHIRLPOOL WED4815EW1 "Installed heater box, reminded customer that the color will return"
David R.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Front dispenser working. Went through service test, ice maker cycled and when it called for water 120 v but water did not dispense into icemaker. ; ordrng 1 WPW10498990 (valve-inlt 79.87), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER GE GTD42EASJ0WW Replaced shaft and bearing assy. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
WASHER WHIRLPOOL RTW4516FW1 "Lid lock fault, long drain fault. Lid lock not locking and drain pump is humming not draining.******* do not order parts; ordrng 1 W10919003 (pump-water 135.22) and 1 W11307244 (LID LOCK 86.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE GAS WHIRLPOOL WFG515S0EB1 Replaced both power burner burner heads Op test good. Lighting each and every time.
Arthur V.
DRYER WHIRLPOOL WED92HEFC0 Before arrival cust found source of rattling noise. Replaced screws on top panel. After clearing error code (f4e3 ) poor air flow checked temp at outlet and it was within specs. Customer installed a new vent— after dryer was installed where it is going to be did a test with a load of wet blankets. Op test good. No noise and clear vent light did not come on Unit seems to be working now
Arthur V.
REFRIGERATOR KENMORE 3639712782 "Unit has ice gathering on freezer floor and on bottom of fresh food area Drain trough under evap is rotted through. Needs drain trough,and drain grommet part numbers wr14x0348. And wr02x8504. Both parts are no longer available. This is a r12 system Cust is tax exempt see pic in sd mobile"
Arthur V.
RANGE ELE JENN-AIR JER8895BAS "Cust already replaced a broken bake element before arrival. Found issue is with erc. Bake relay not closing Cust does not want repaired"
Jeff M.
WASHER WHIRLPOOL WGT4027HW0 C jn pvr. Installed new part unit op tested good
Jason N.
WASHER WHIRLPOOL WGT4027HW0 "Installed latch, cleared codes for latch fault. Contacted building landlords about a potential gas leak in wall behind washer/ dryer. When we pulled unit out from wall, tension on gas line caused a hissing noise inside wall and smell of gas. When tension was relieved, gas smell and sound went away. Land lords called gas company."
Jason N.
WASHER WHIRLPOOL WTW4816FW Installed listed control board. Ran auto test and calibration. Op test good.
Macaulay G.
WASHER MAYTAG MVWB765FC2 "When disassembling the unit, found the agitator is cracked at base because bolt was over tightened during manufacturing. Office to order agitator and screw.; ordrng 1 W10752187 (screw) and 1 W11161960 (agitator)"
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Installed listed ui control. Advised customer to wait 24-48 hrs for unit to regulate temps.
Macaulay G.
RANGE WHIRLPOOL WFG525S0HS0 Unit is not sparking at all on any burners. Office to order spark harness.; ordrng 1 W11233074 (spark harness )
Macaulay G.
WASHER AMANA NTW4516FW3 Control has power to it but is non responsive. Office to order control.; ordrng 1 W11170317 (CONTROL )
Corey L.
REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Installed new control, op test good"
David R.
DISHWASHER KITCHENAID KDTM354DSS5 See other techs pvr
Macaulay G.
OTR MICROWAVE WHIRLPOOL WML55011HS2 Spoke with Ed from whirlpool. Explained situation of microwave damage. Advised to replace plate and paint interior. Office to order plate and white paint.; ordrng 1 W11291538 (PLATE) and 1 WP261869 (paint cw)
David R.
WASHER MAYTAG MVWB750WQ1 "F51 RPS failure code read this time but basket is spinning and agitating. Checked valves and were clean. Replaced control, tested op test ok"
Corina B.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced the tub. The model and serial are in a Freds leave behind. Started cycle. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL KRFC302ESS00 "CC that the unit is not dispensing or making ice. Found no water was going to the unit, needs plumber. Checked the water valve has 120 voltsOptest ok."
Corina B.
WASHER WHIRLPOOL WTW8500BW0 Found a dispenser that I left in the tub causing it to leak. Ran the machine on a heavy load. Optest ok.