Local Reviews
Powered by Fluid LOCALGreat service and the repairman was very, very good. I would highly recommend him to anyone.
Ronald - Avon Lake, OH
Professional and helpful
Loretta - Parma Heights, OH
great service
Wanda - Cleveland, OH
knowledgeable and efficient
Eugene - Westlake, OH
Awesome service company
Marlene - Strongsville, OH
Great service
Nick was great! Personable and professional
John - Parma, OH
Tech was great! However our refrigerator is still not as cold as we want. We can’t get the temperature below 41 degrees. Still having an issue with our unit.
Response from Fred's Appliance Service:
Hi There John! Thanks for dropping us a line. Oh no! We're sorry you're having more issues. We will be in touch shortly to get you right back on the schedule to get this addressed. Speak soon! -The Fred's Team
Great job !
Kristin - Avon Lake, OH
Gabriel did a great job!
Doesn't get any better than this ! ! !
Hermine - Perry, OH
Love your tracking system. On top of that, tech phoned when he was on his way. On top of that, he did a fabulous job! !!! I know your techs are certified, & obviously they take their courses seriously. Top Notch ! ! !
Excellent service
Norma - Seven Hills, OH
Absolutely AWFUL
Chad - Eastlake, OH
You canceled my original appointment because you didn’t think the parts would arrive in time. Once you did come out and service my fridge, you ordered what appeared to be the correct parts. 3 days later, the refrigerator is broken again... I WILL NEVER USE YOU AGAIN, and I will make sure EVERYONE I encounter doesn’t use you as well.... I’ve already reached out to the BBB...
Response from Fred's Appliance Service:
Hi Chad, Thank you for sharing your experience with us. We are so sorry to hear that you are very dissatisfied. After reviewing your job history, your appointment was canceled because your parts were being provided by Whirlpool and we had no tracking information. I just tried to give you a call to discuss this in more detail and left a message with my contact information. We would appreciate the opportunity to work with you to get your refrigerator back up and running again. Thank you and we hope to connect with you soon! The Fred's Team
good service but having to wait for parts not good.
Bob - Lorain, OH
having the parts delivered to my house is good idea but having to wait for the repair (appointment) is disappointing.
Response from Fred's Appliance Service:
Hi Bob, We appreciate you taking the time to share your review with us. We do our best to streamline our processes to make appliance repairs as smooth as possible. We're glad that you appreciate our ship direct policy! Unfortunately, we are in the midst of our busy summer season but doing our best to get technicians back out as soon as possible. Thanks! The Fred's Team
Great Service
Mark - Bedford, OH
Jason did a wonderful job, our washer repair was done quickly. It runs better than it ever has.
still not making ice
Josie - Independence, OH
still not making ice
Response from Fred's Appliance Service:
Hi Josie, We are so sorry to hear your unit isn't making any ice! A member of our team will be calling you shortly to set up a return appointment. Thanks! The Fred's Team
So Happy with Service Work
Suzann - Brooklyn, OH
I was so happy that Corina had the part with her to fix my washer right then and there!! She is the best!
Pat
Pat - Brecksville, OH
Both techs from Fred's Appliances were friendly and professional. To the best of my knowledge to date (so far oven is functioning properly) performed their work correctly. Will use them again should an appliance need to be repaired. Very responsive!
Excellent service
Laura - Conneaut, OH
Joe couldn’t do work alone.
Marleen - Novelty, OH
Joe was very nice but couldn’t do what needed to be done.
Response from Fred's Appliance Service:
Hello Marleen, Thank you for taking the time to share your experience with us! After reviewing your job history, I am showing that the issue with your dryer was the venting. We specialize in repairing appliances but do not install/clean/repair venting for dryers. Are you still experiencing dry time issues after rectifying the vent? If so, please give us a call and we will be happy to take another look! Thank you, The Fred's Team
Adrienne
Adreinne - South Euclid, OH
Jason was great!
Great Service
Jason - Streetsboro, OH
Very helpful and knowledgeable
Dan tried very hard to duplicate the issue!
Kathleen - Solon, OH
Great service...Very personable repair man. Offered helpful hints.
Linda - Avon, OH
Would definitely recommend Fred's.
Great
Dawn - Willowick, OH
Great the guy came @ the beginning of the window. Courteous. Efficient
Dennis
Dennis - Painesville, OH
Outstanding service, the tech guys were very knowledgeable and on time! Quality and great price!
Marlene
William - Parma, OH
We were very pleased with our service from Fred’s Appliance. Jeff, who came to service our dryer, was a very knowledgeable and very personable young man. He took his time to explain a number of things about the dryer to us. He is an asset to this company. A very very nice you man. It was a pleasure just to talk with him.
great service, courteous service
Robert - Mayfield Heights, OH
Great Service
Tracey - Chardon, OH
Kent
Kent - Geneva, OH
Great see
Great service
Brian - Avon Lake, OH
Yeah
Jim - Madison, OH
Being a new refrigerator, we are disheartened we had yet another service call. However, we believe Art has corrected the problem and appreciate his expertise in handling. Hopefully this will be our last service call needed.
Excellent Service
Rebecca - South Euclid, OH
I was very impressed with service. Jason was on time and very professional.
Catherine
Catherine - Cleveland, OH
Great service, efficient and friendly.
Just blew the problem off. Said humidity made freezer lite stick in off position. Just have to pull it down all the time. Design flaw.
Keith - Seven Hills, OH
Send someone else nect time.
Response from Fred's Appliance Service:
Hi Keith, Thank you for sharing with us! We are sorry to hear you are still having some troubles with your refrigerator. I do see that we have you scheduled for a follow-up appointment on Wednesday with another technician. We will take another look and be sure to address all of your concerns! Thank you, The Fred's Team
Should have called a long time ago!
Mike - Perry, OH
Great service!
Joni - Solon, OH
On time, great job
Very Professional
Mark - Maple Heights, OH
Very good experience
Great service
Mario - Solon, OH
On time. Fixed problem quickly
Fast and Knowlegable
Susan - Chardon, OH
Great Service
Cody - Elyria, OH
David was awesome
Good service. Pricey
Peggy - Perry, OH
John
John - Chardon, OH
Would recommend
Linda - Rocky River, OH
Quick response from knowledgeable servicemen
Mary - South Euclid, OH
I was contacted promptly after using the website and indicating a problem (leak) with my washing machine. I was given an appointment within a few days. The first serviceman diagnosed the problem and ordered the part which was shipped directly to me. He said he would be back the next week to install it. Someone different actually came, but he seemed to have no problem understanding the plot and installing the part. Everyone was prompt and courteous. All in all, this worked well, but it was quite expensive for a fairly minor problem. The total was more than half of what I had paid for this washing machine just about three years ago.
Response from Fred's Appliance Service:
Hi Mary, We appreciate you taking the time to share your experience with us! It's great to hear how smooth your service experience was. We understand that it's not fun to pay for unexpected repairs. We are frequently evaluating our pricing structure to ensure that we can offer excellent, smooth service experiences. We will certainly consider your repair in our next evaluation. Have a great weekend! The Fred's Team
Great!
Beth - Solon, OH
On time, friendly service. Identified the problem immediately and corrected problem. Great service and will use Fred’s Appliance whenever the need arises.
Ridiculous
Amanda - Cleveland, OH
Had to come back 3 times in order for my washer to work
Response from Fred's Appliance Service:
Hi Amanda, Thank you for sharing your experience with us! We are sorry to hear that it took a few trips to get your washer up and running. We always work to get the job done as quickly as possible to save both our customers and us time. Unfortunately, sometimes they get the best of us and take more than one trip! We are so happy that your washer is up and running again! Have a great weekend, The Fred's Team
Great service, process needs refined
Kimberly - Pepper Pike, OH
I called on June 27th. First available appointment was July 3. I told them on the phone what the problem was - start button not working. Same problem I had last year which prompted me to purchase the service warranty. When he arrived on 7/3, he looked for 5 min and said, yep, need to order a part, your start button is not working and it will be shipped to your house. Too bad he did not carry any parts (esp since you could guess that was the prob, since it happened before). When he came back on July 10th, took 5 min to replace. Just seems like there could be a faster way. The technician was great. No problems. Just the process
Response from Fred's Appliance Service:
Hi Kimberly, Thank you for sharing your review with us! We are currently in the midst of the summer busy season and apologize for the length of time before appointments. While we do carry the quickest moving parts on our trucks, we aren't able to carry them all. We always do our best to repair appliances on the first trip if at all possible because it saves our customers and us lots of time! We appreciate your feedback and hope you have a great weekend! Thank you, The Fred's Team
Well done
Tom - Newbury Township, OH
The issue was thoughtfully analyzed and resolved.
Techs superior but . . .
Harriette - Geneva, OH
I was extremely pleased with all the techs who were here. Dan is still superior! However, I am totally frustrated by the trend in all repair institutions (that derives from the overwhelming choices offered to our society) that requires parts be ordered from a third party after the tech is here for analysis.This then requires another service scheduling. This meant we usually had to wait another week before getting on the schedule. I wonder if it is possible to put a tentative return appointment when making the analysis appointment. It could be cancelled almost immediately if analysis showed no part needed or problem lies in some universal part that could be stocked. All of this feeds into the lower convenience rating that would be higher if referring to the time frame for the actual service call. I also wonder if the vast choices for everything from salsa variety to presidential candidates is just making life more difficult and basically signals that we are all just made to think that the world should cater to our every whim but that’s a lecture for another day!🤔🤔
xxxxx
Richard - Parma, OH
Corey just had to level my fridge, something th stores installers didn't do. I could of done this but at 86 I figure it should have been done at delivery, Of course a single woman or elderly lady can't or shouldn't be expected to do so. Corey did his job professionally and quickly- THANKS
Quick & Easy
Kyle - Lyndhurst, OH
Soroky
Donna and Phil - Chagrin Falls, OH
Very good experience!
Wonderful Service!
Kimberly - Thompson, OH
Brian was wonderful and took care of our issue. We highly recommend!
Great service
Michael - Cleveland, OH
Knowledgeable and Friendly
Larry - Cleveland, OH
Would not hesitate to use this company in the future.
Fast friendly service
Frank - Westlake, OH
Barb
Barb - Lakewood, OH
Nick is professional and courteous. He is punctual and knows what he’s doing.
Great service and very professional!
Sharon - East Cleveland, OH
Repairman diagnosed the problem with a great deal of expertise.
Corina - AMAZING
Barbara - Westlake, OH
best ever technician - thank you for the excellent service
Great Service
Kayla - Brecksville, OH
Service recommendation
Gregrie - Avon Lake,
Corina is excellent! Very knowledgeable mechanically and informative about appliances. She is professional and pleasant.
Silke
Silke - Westlake, OH
Excellent service. Clean knowledgable
Great Experience, Start to Finish
Julie - North Ridgeville, OH
Our first service experience with Fred's has been exceptional. Your Corina B. confidently persevered under difficult circumstances. Plus, the appointment tracking feature and voiceless communication were superb. The customer experience matters to Fred's. Many thanks to all who play a part.
Great service, knowledgeable technician!
Gloria - Broadview Heights, OH
Corina is a great asset to your company, she is knowledgeable and friendly. She really listens to the customer to get an understanding of the problem, addresses all concerns and fixes it promptly and accurately.
Ripoff and price gouging
Kathy - Parma Heights, OH
This service is a total ripoff and is price gouging the people! I do not recommend Fred"'s appliance. If you hire them, be prepared to be price gouged and your appliances will still be out of service! Order the parts you need and go to YouTube for video on how to install your part instead! You have been warned! Save your money, this company should be not allowed to rip off and gouge the people! They won't be in business long with these practices!
Response from Fred's Appliance Service:
Hi There Kathy! Thanks so much for sharing your experience with us. After careful review of your job record, I'm not finding anything awry with the prices quoted to you for the needed repair. We understand services aren't cheap nor is it fun to have unexpected repair bills. But, we do source quality OEM parts rather than generic that's often found on the web to purchase.. We also stand behind our work. We're very sorry you felt you were ripped off. We do appreciate you sharing your experience. Thank you. -The Fred's Team
Good service
Andrea - Geneva, OH
Great Service
Daniel - Kirtland, OH
Very impressed with Joe and Freds Appliance. Communicated when he would arrive, very professional and thorough in his examination and opinion on our built in double oven. What a pleasant young man!
I
Nancy - Cleveland Heights, OH
Excellent Service
John - Bay Village, OH
Gabriel is personable and hard working.
Great service and friendly!
Antoinette - Strongsville, OH
excellant service
Celeste - Parma Heights, OH
Excellent work very polite very professional
Jim - Chesterland, OH
Good Service
Ray - Stow, OH
Brian-was efficient and knowledgable about his job He fixed my problem and lest me a satisfied customer
Disaster
Yahara - Cleveland, OH
Worse ever wouldn’t recommend
Response from Fred's Appliance Service:
Hi There Yahara! Thanks for dropping us a line. I've carefully reviewed your job record. It appears that you are not happy with the performance of your washer. We're very sorry. :(( Our best advice would be to contact the mfg directly at 800-253-1301 to discuss your concerns. If there are any functional failures of your machine, we will certainly send another technician out. Please feel free to further reach out if you'd like to schedule. Thank you again. -The Fred's Team
Corina is The Best!
Marco - Westlake, OH
Ecstatic
Brian
Brian - Middleburg Heights, OH
Wonderful job done by tech
Very Good Service
Vicky - Jefferson, OH
The repair man was courteous and friendly, went straight to his work and diagnose the problem in just a short while. If we have further need o service we would like to receive the same repair man, He was quite good.
Service was great!
Linda - Garfield Heights, OH
The service tech was wonderful and did not make fun of me for some silly mistakes I made. I love the "Track your tech" option so I could see right where he was and when he would arrive. Very good experience!
Karl
Karl - University Heights, OH
The service man did a great job he was neat he was timely explained everything he was doing along the way, the best appliance service man I’ve seen .
Excellent service call
Jeffery - Brecksville, OH
Difficult installation of heating coil to our dishwasher was handled very well.
....
Jeff - Ravenna, OH
Fred’s has been good to work with. However the tech has been out two times and my washer is still not working. Because it’s under warranty still I have to go through whirlpool and each time I have to wait a week for the next appointment. I am now just over a month without a washer now. So I am frustrated
Response from Fred's Appliance Service:
Hi There, Jeff! Thanks for dropping us a line. We're very sorry for the continued troubles. We never like being conquered by difficult appliances! We will be sure to pay some special attention on this job to get you all squared away. Thanks again! -The Fred's Team
Ed
Edward - Avon Lake, OH
Great service!!
replaced a part
Janice - North Ridgeville, OH
great service, a very knowledgable technician
Great Experience
Bonnie - Madison, OH
Technician was on time, explained what he was doing, completed repair quickly and competently.
Would recommend
Linda - Rocky River, OH
Service tech did a great job and was very informative.
Mike - Chagrin Falls, OH
Best Service Ever!
Judith - North Olmsted, OH
David: Professional Competent Prompt Knowledgeable
Great job !
Christine - Ashtabula, OH
Jason was prompt, polite, and efficient !
Ernie (Husband)
Jonita - Warrensville Heights, OH
Good system for confirmation of appointments. Appointment was for 8:00am, technician arrived about 8:15am. He quickly diagnosed and fixed the problem with my 10+ year old whirl pool dryer. When he offered possible causes being lint being trapped in the exhaust going back into the dryer. He suggested to clean it out every six months. When I asked was that something that your company did he quickly said no. I sense there was a lost opportunity for more business and a happier customer. Perhaps he is trained to not do any more than what’s on the ticket versus being aware of additional opportunities. Overall your company was better than the one to come out multiple times before they replaced my washer.
Response from Fred's Appliance Service:
Hi Jonita & Ernie! Thanks so much for sharing your kind comments. We do not provide dryer vent cleaning service. A good percentage of dryer vent cleaning becomes a very big task depending on material, how long the vent is, and if it goes through the roof. We recommend Dryer Vent Wizard. Gary - 440-360-0631. He will get all of your dryer vent needs handled! Thanks again for dropping us a line. Have a great weekend! -The Fred's Team
Excellent professional service
Suzann - Brooklyn, OH
Refrigerator Repair
Martin - Highland Heights, OH
Very good service experience,
terrible
Katie - Dorset, OH
you should not have to pay if the appliance is totally finished. Was terrible service
Response from Fred's Appliance Service:
Hi Katie! Thanks for dropping us a line. We very much appreciate it. We've reviewed your records and found that your washer needed a control board. We're sorry you elected to not proceed with repair. We know it's never fun to have to pay for a service call on a broken appliance, but there are costs associated with dispatching a technician to your home which requires us to charge a service call. If you elect to proceed with repair, the service call is not charged again--simply reach back out, and we will procure your needed part. Thank you again for sharing your experience. -The Fred's Team
Great service
James - Fairport Harbor, OH
Arthur was very helpful with our washer , explaining the error codes and fixing them. He even told me how to make my washer clean more efficiently . Very nice.
Bad business policy
Sarah - North Ridgeville, OH
I paid to have my ice maker replaced in my fridge in Dec 2018 and paid almost $400. The ice maker stopped working 6 months later and you charged me over $200 to replace it with your labor and consult charge. That is ridiculous.
Response from Fred's Appliance Service:
Hi Sarah! Thanks for dropping us a line. It was great to speak with you this morning regarding your service vent. We're glad we were able to come up with an amicable resolution for both of us! Thanks again. -The Fred's Team
Great service
Debra - Willoughby, OH
Service man was great
As good as expected
Jackie - Painesville, OH
Could not believe the promptness.. Time given was time when they arrived.
Warranty Service
Mary - Bedford, OH
He was very pleasant, but did not talk much. I understand it was warranty, he was there to determine if there was a problem. He did say it would be good to get the dryer cleaned out once a year. But did not suggest your company and how much it would cost. It sounds like you may not perform that type of service.
Response from Fred's Appliance Service:
Hi Mary! Thanks for dropping us a line. We appreciate it. We do not perform dryer venting services. We advise contacting Dryer Vent Wizard at 440-360-0631. Gary will get all your dryer venting issues squared away! Thank you again. -The Fred's Team
service man {Art} great.
Nancy - Ashtabula, OH
Problem still not solved.
Response from Fred's Appliance Service:
Hello Nancy! Thanks for sharing that you love Art. We love him too! Sorry we didn't get it quite right on the first trip. We will certainly come back out to get your problem resolved. We will be contacting you shortly to reschedule. Thanks again! -The Fred's Team
Very happy with service person and performance
Hussain - Westlake, OH
Okay service, outrageous price.
Allen - Rocky River, OH
The repair was fine, but the price was outrageous.
Response from Fred's Appliance Service:
Hi Allen! Thanks for dropping us a line. We appreciate it. We know paying for an unexpected service on and appliance is never fun. There's lots of expenses that line up to get a technician to your door and to provide excellent service. Most importantly, we pride ourselves in paying all of our employees a livable wage. Providing good salaries and benefits come at a cost. But, we can assure you that we stand behind our work. If there are any further issues, we're here to help. Thanks again for sharing your experience, and have a wonderful 4th! -The Fred's Team
good employee
Sean - Mayfield Heights, OH
Aaron
Aaron - Parma Heights, OH
All parts were replaced as planned, dryer now runs but theres no heat. I tried to call your company to finish job but wont help unless I go through warranty company again. Ashame should be no doubter you would fix so it works.
Response from Fred's Appliance Service:
Hi Aaron! Thanks for dropping us a line. We're very sorry things still aren't quite working right with your dryer. We'd love to just set you right back up. With regret, it's policy of your extended warranty that they must hear directly from the customer to setup a new claim. We know this can be troublesome. We're unable to change their policies. :(( Very sorry. As soon as we get another dispatch, we will certainly give you a call to get you setup right away. Thank you, and have a wonderful 4th. -The Fred's Team
Excellent Service
Gregg - Avon Lake, OH
Gabriel is an outstanding service technician. He arrived on-time, he is very professional, he explained what was going to happen and how long it would take to complete, and cleaned up after himself. He is a great ambassador for Fred's.
Great service
Ronald - Lakewood, OH
Great service great insights well done job
Awesome service jo did for us
Marie - Chardon, OH
Problem Not Fixed and Wasn't Given Receipt and Warranty Information
S. Salih - Maple Heights, OH
Jeff came out promptly and quickly diagnosed the problem. The refrigerator needed a new fan, which he had in his truck. He replaced it and said it would take 24 hours to get cold. It's been 36 hours, and the refrigerator is still not getting cold. I paid almost $300.00 and expect the problem to be fixed. Jeff also did not give me a receipt or a copy of their warranty.
Response from Fred's Appliance Service:
Hi Salih! Thanks for dropping us a line. We're very sorry your unit is still not cooling. I have reviewed your records, and I'm finding we spoke to you this morning to get you right back on the schedule today. Regarding the receipts, our technician will certainly provide one today--we're sorry somehow we missed giving you one the other day. Our records are detailed, so don't worry, we have you covered! We will be sure to get this resolved for you today. Have a great day! -The Fred's Team
Great service. Price was not a factor since the mahine is under warranty.
Fred - Euclid, OH
Jeff was polite and on time
Cynthia
Cynthia - Shaker Heights, OH
The gentleman was lovely and professional. I don t think my ref fixes please call
Response from Fred's Appliance Service:
Hi Cynthia! Thanks so much for the kind words. Our office will be in touch shortly to further address any concerns you may have. Speak soon. -The Fred's Team
Daniel
Daniel - Novelty, OH
Good job
Great, considerate service
Lauren - Shaker Heights, OH
Knowledgeable-Pleasant-Clean-thorough, and efficient.
Arthur - Avon, OH
Gabriel was very pleasant, thorough. Explained what had to be done. Excellent technician!
Great Service
John - Seven Hills, OH
Dan did a great job explaining everything and did a excellent job overall!
Great Service
Marcy - Brecksville, OH
Gabriel review
SANDRA - North Olmsted, OH
Gaberial was so pleasant. He was very professional yet pleasant to talk to. I felt he was very well informed and figured out what the problem was in no time.
Unsatisfied washer still doesn't work
Amanda - Cleveland, OH
Lady came pushed the on and said everything is fine it works.. it's still not agitating or spining.. I called back to see if lady can come back office said u it would take another week
Response from Fred's Appliance Service:
Hi Amanda, Thank you for sharing your review with us! I am showing that your technician ran all of the diagnostics but, unfortunately, wasn't able to duplicate the issue that you are having. Intermittent issues can certainly be tricky! Since your unit is covered under a warranty, you will need to reach out to them to connect on scheduling. If assigned to us, we will certainly add you to our cancellation list! We are in the midst of our busiest season but we will get you taken care of as soon as possible! Thanks! The Fred's Team
Great service! Right on time.
Nanette - North Olmsted, OH
The technician,Gabriel was timely, polite and explained exactly what he was doing. Superior customer service!
Incomplete service. Whirlpool will decide next what will be done 🤔🤔
Jeri - Cleveland, OH
The service was the same as before. No change.
Response from Fred's Appliance Service:
Hi Jeri, Thank you for sharing your experience with us! I do see that after reaching out to Whirlpool's techline, our technician was advised to discontinue service. They will be reaching out to you regarding the next steps since your unit is still under warranty. If you do not hear from them within a few days, feel free to call them at 1-800-253-1301 or, reach out to us with any questions 888-45-FREDS! Thanks! The Fred's Team
Wonderful service
Vickie - Wickliffe, OH
Good service
James - Elyria, OH
David was a friendly serviceman. It took several return trips but the problem with my refrigerator was finally resolved.
Response from Fred's Appliance Service:
Hi James, We appreciate you sharing your feedback with us! Unfortunately, sometimes it takes a bit longer to repair than we hope. We are so happy to hear that your unit is up and running again and that David was a friendly technician! If you need anything additional, please do not hesitate to reach out to us at service@fredsappliance.com or 888-45-FREDS. Have a great week! The Fred's Team
Patto
Patricia - Cleveland, OH
Your technician was such a pleasant gentleman . The only negative thing I experienced was your appointment windows . With no late evenings or weekends it was hard to complete my repair
Easy to schedule and service performed on time as promised
Pamela - Highland Heights, OH
Prompt arrival. Service call took 15 minutes. Efficient.
Excellent customer service
Mary Ellen - Parma, OH
Corina solved the problem that 5 previous technicians could not solved. We appreciate her help and excellent service.
Linda
Linda - Rocky River, OH
rose mary
Rose - North Royalton, OH
Great job!
Susan - Brecksville, OH
The tech did a great job and was friendly and efficient. Well done!
great service
David - North Olmsted, OH
Professional service
Country Club - Rocky River, OH
Friendly Technician
Larry - Cleveland, OH
Evaluated the problem and caulked around freezer door to try to stop frost build up. Explained what he was doing and why and said to call if any additional problems.
BRIAN WAS GREAT THE REST OF THE SERVICE WAS AWFUL
Mark - Solon, OH
brian was great . The changing of appt was terrible . I cant stay home all day waiting for the service man to show up , A window of 3 hours would work. Changing of the APPT 3 TIME S ALSO THEY DID NOT PUT THE BOTTOM OF FRIG BACK ON
Response from Fred's Appliance Service:
Hi Mark, We appreciate you taking the time to submit your review. We are so happy to hear that Brian was great! I wasn't able to see that your appointments were altered and we do provide three hours time frames. I apologize for any confusion! Additionally, if you still need the bottom piece put back on we will be happy to send a technician back out to do so. Just give us a call at 1-888-45-FREDS! Thanks! The Fred's Team
Great svc
Mary - Grafton, OH
Service was good, David is great! Very professional!!
Steve
Steve - Streetsboro, OH
Great service!
Stuck ice cubemakes technicians job a breeze
Nancy - Mayfield Heights, OH
Excellent technician solves problem with no ice cubes by finding one stuck in the tubing!!
Carm
Camilla - Westlake, OH
Wonderful warranty response.
William - Strongsville, OH
David’s diagnosis and resolution of our new washers problem was great.
Nice Day
Keith - Broadview Heights, OH
dumb question. opinions are like butts.
Very good service and I would use Gabe again
Jill - Avon, OH
Prompt service
Don - Painesville, OH
Problem was not resolved, not practical to invest more repair cost To this unit. We will purchase a new one.
Response from Fred's Appliance Service:
Hello Don, Thank you for sharing your feedback with us! Unfortunately, sometimes it is just not economical or simply just not cost effective to repair some appliances. We are always up front and honest about this when we diagnose. We are sorry to hear that your refrigerator fell in this category! Have a great weekend! The Fred's Team
Excellent Service
Ann - Strongsville, OH
A repair professional who arrives on time? Yes. Really!!!! Technician Corey arrived promptly as scheduled for both appointments. Part was ordered and replaced. Washer runs like new! I highly recommend Fred’s!
Great service
Roya - Pepper Pike, OH
It went smoothly
Awesome service very informative
Jeff - Bay Village, OH
A1
Very knowledgeable
Paul - Lakewood, OH
Corey L was wonderful
Jeff - Parma, OH
The entire experience of schedule the repair was easy and great. Corey L was the best part because of his professional manner, patience with my questions and just a very nice person. The tracking link was great in order to narrow down the time he would arrive and then to get the 20 minute call was great. Thank you so much for providing such great customer service.
Great service
Valorie - Grafton, OH
Great service!
Eric - Rocky River, OH
Service - awesome
Carol - Conneaut, OH
Very reliable, liked link that I could see where he was at and when he’d be arriving.
Exacellent service. Very knowledgeable technician.
Cheryl - Berea, OH
Would recommend Fred's Appliance for any appliance repairs. Arrived on time. Promptly repaired our dishwasher.
Great company
Alice - North Ridgeville, OH
Dianne
Dianne - Wickliffe, OH
Very good service, thank you
Review
Sean - Fairview Park, OH
Great service!
DA - Solon, OH
Very professional service!
David - Lorain, OH
Dave was very cordial, knowledgeable and efficient.
Fridge
Louise - Mentor, OH
Prompt service
Wayne - Strongsville, OH
Service on washer and dyer
Mary - Grafton, OH
Very nice and courteous
Awesome
Anthony - Orwell, OH
Joe is the man
Great Service
Gary - Westlake, OH
Great person
Thomas - Wickliffe, OH
Jeff and I had a nice conversation during his time in my home.
Review
Abbey - Solon, OH
Great service
Maria - Ravenna, OH
Great service
Carmen - Painesville, OH
Timely service
SSP - Avon Lake, OH
Great service from Corina
Bill - Strongsville, OH
Have never been disappointed in Fred’s
Irene - Roaming Shores, OH
My service tech, Arthur, was very courteous and on time. The entire staff from scheduling, ordering the needed part and the service tech provided outstanding customer service. Our repair was under an extended service contract. Thanks for a job well done!
Vicki
Vicki - Chagrin Falls, OH
Very professional great service
Great Service
Erin - Mentor, OH
corey did great
David - Broadview Heights, OH
Charlene
Charlene - Willoughby, OH
Quick response to request, status updates, on time, fixed issues. Couldn’t ask for more. Covered by warranty extension.
Prompt and good service.
Arthur - Independence, OH
Technician was prompt, knowledgeable and pleasant.
Ice maker repair
Diana - Ashtabula, OH
Wonderful
Brian did a great job!
Robert - Aurora, OH
Brian was professional, pleasant and helpful, sharing many productive suggestions while resolving our issue.
Eugene
Eugene - Solon, OH
Great customer service. The Tech Jason was very professional and honest.
Very Helpful
Ben - North Ridgeville, OH
Gabriel arrived exactly on time. He performed the repair and offered some helpful advice.
good
Andre - Cleveland, OH
Being a senior with a fixed income I feel that there should be some kind discount to help for the service. I also felt that the service fee should of been inclusive with the labor once the decision was made to proceed with the repair, and I notice that since the customer is paying full price for the repair part, why shouldn't they at least receive the core refund which was $60.00 on my repair parts. So far my refrigerator is working again which is the most important factor. One last factor is that the repair rep. should show more interest and be more congenial to the customer satisfaction and needs.
Response from Fred's Appliance Service:
Hello Andre, We appreciate you sharing your experience with us! We choose to keep all of our charges separate so that our customer's know exactly what they are paying for. A lot of companies simply inflate their labor rates to cover the service when they claim to waive it. We feel that this model is the most honest. When we purchase certain parts, we are charged an additional $60 core fee. We do not get this refunded to us unless we return the old part. We never pass these charges off to our customers (unless they choose to keep the old part) since we receive the refund when we return it - it simply becomes a net zero transaction for us. I hope this helps explain our charges a bit more. Of course, if you have any questions feel free to reach out to us at 1-888-45-FREDS or service@fredsappliance.com and one of our team members will be happy to assist you. It's great to hear that your refrigerator is working well! Have a great weekend, The Fred's Team
Darleen
Darleen - Westlake, OH
Great technician! I felt very confident with her evaluation of the problem.
Great service
Nazar - Cleveland, OH
Great information
Tammi - Avon Lake, OH
Great service!
Judith - Painesville, OH
Owner
Ben - Brecksville, OH
Great, friendly service
Jacquelyn - Avon Lake, OH
Gabriel was very knowledgeable and extremely polite. He was thorough and quick to diagnose and fix our refrigerator.
Awesome!
Connie - Columbia Station, OH
Great service!
Great service
Linda - Ashtabula, OH
Very happy with the service and the technician.
Great Service
Robert - Dorset, OH
Arthur was very pleasant to deal with and knowledgeable of the repairs which were needed.
Sam
Sam - Mentor, OH
Good experience
Good service in a timely manner
Terry - Columbia Station, OH
Quick response for a reply from your email, able to schedule service quickly
The technician was great!
Joan - Berea, OH
My dishwasher's pump broke while it was under warranty. The technician from Fred's Appliances quickly identified the problem and installed a new pump. Everything is fine now. Service was prompt and efficient.
Extra Mile
Frank - Chardon, OH
Jason from Fred's came out to fix a leak I had with my dishwasher. It turned out to be a failed washer in the connecting hose. Although Jason didn't have the part on him (so he thought) he called Parts back at the office. They mentioned that the same washer was in a different product he carried on his truck. As such he was able to fix my problem right then and there. I really appreciated him going the extra mile to make sure I wasn't left hanging.
Great company and service
Dale - Lorain, OH
Was notified by phone tech was on his way. Showed up promptly and was very knowledgeable and professional.
warranty service from Maytag
Tim - Ashtabula, OH
We could not duplicate the problem which was disappointing but you can't fix it if it ain't broke. I would have to say he tried to get it to act up and it just didn't cooperate.
Response from Fred's Appliance Service:
Hi There Tim! Thanks for dropping us a line. If it acts up again, we're here to the rescue! Don't hesitate! Thank you and have an awesome week. -The Fred's Team
Great service, Corey very pleasant and knowledgeable, very please with service
Diana - Brook Park, OH
very friendly
Alexander - Sheffield Lake, OH
Gayle
Gayle - Aurora, OH
Superior service!
Very helpful and knowledgeable
Bill - Chagrin Falls, OH
We both looked over the dishwasher. We found the problem was not the computer panel, as is typical, but the heating coil. Taking the time to look beyond the standard problem save a third trip and a couple hundred dollars.
Average
Lucy - Strongsville, OH
Great service
Daniel - Painesville, OH
As usual, we were provided excellent service by your serviceman Arthur. He is professional, timely and considerate.
Beach cliff
Donald - Rocky River, OH
The service tech was great but the ice maker is still not working after 3 hours and numerous calls to supervisors now we are waiting for a schedule for a “senior “ tech
Response from Fred's Appliance Service:
Hello Donald, Thank you for sharing your review with us! We are sorry to hear that your ice maker isn't making ice after our visit. I am showing we have you scheduled for tomorrow with a senior technician. Their expertise will be sure to get this issue resolved as quickly as possible! We appreciate your patience! Thank you! The Fred's Team
Great service. Friendly. Love the fact that you can track your service guy.
Connie - Mentor, OH
Good service
Cheryl - Chardon, OH
Man was very knowledable and wasted no time
Kathryn
Kathryn - Avon, OH
Great service.
none
David - Aurora, OH
Extended Warranty worked well
Carolyn - Ravenna, OH
Brian was prompt and knowledgeable. Made the right diagnosis and fixed the problem.
Great service best work
Jessica - University Heights, OH
very Happy
Great Service!
Jerermy - Perry, OH
Service tech was knowledgeable, courteous, and professional. Displayed great level of competence in his knowledge and abilities and was willing and eager to answer any questions. All repairs were made quickly and effectively. I would recommend their service to my friends.
Brian M.
DRYER MAYTAG MGDB835DW4 Cc unit not drying properly Found unit getting proper voltage and vent is clear Coils are working properly and unit has proper temperatures Customer had dryness level on 0 Moved it to 4 OP Test Ok
Brian M.
DISHWASHER WHIRLPOOL WDF590SAJM0 Cc dispenser door broken Replaced dispenser OP Test Ok
Brian M.
WASHER MAYTAG MVWB835DW4 Cc unit will not power on Found UI not responding and control board indicator light was off Replaced UI and control Ran auto test and calibration OP Test Ok
Joe O.
RANGE WHIRLPOOL WFE550S0HZ1 Installed hinges. Op test ok
Brian M.
RANGE WHIRLPOOL WFG770H0FZ Complaint gas line bent Found gas line smashed Did find right hand panel damaged at bottom Needs right panel and gas line ; ordrng 1 WPW10162245 (panel-side) and 1 W10510125 (tubing-gas)
Dan H.
RANGE JENN-AIR JGS8850CDS02 "Customer complaint that oven is not heating, Confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Joe O.
WALL OVEN GE PT916SM2SS "Cc: not allowing selections, not heatingCustomer states she was cooking and the screen got condensation behind it and stopped working. Found ui not allowing selections. Could not access error codes. Ui would not allow to test any functions. Needs ui and controlCustomer does not want to repair at this timeCollected funds on job 355269"
Jeff M.
WASHER MAYTAG MVWC565FW "The unit is not draining I took the pump apart there’s nothing blocking the pump. It appears the impeller of the pump has came apart needs a new pump; ordrng 1 W10876600 (drain pump), used 1 W10876600 (PUMP-WATER) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced part. Tested. Good. Op test ok
Corina B.
RANGE FRIGIDAIRE FGF366ECB "CC that the bake does not work, there is a whistle when using the broil or the cooktop. Turned broil and the cooktop on, did not hear any whistling. Turn bake on 2.65 amps. Will need a new igniter. Replaced the igniter from t/s. Heated oven to 350*. Optest ok; used 1 12400035 (Igniter) from stock"
Jeff M.
WASHER MAYTAG MVWB835DW3 Installed new part unit tested good
Dan H.
REFRIGERATOR AMANA ASI2575GRS04 "Customer complaint that unit is not cooling properly, fresh food section temperature at 69 degrees, freezer section temperature at 40 degrees, found evaporator frozen solid, heater is , unit need new control and defrost thermostat ; ordrng 1 W11203924 (CNTRL) and 1 W11405276 (Defrost tstat)"
Corey L.
REFRIGERATOR GE ZIS48NYB "Installed fan customer bought, op test good, compressor is hot as well as panel between frz and ff sections, advised customer to monitor temps after 48 hours the mullion should be getting cooler as temps settle, moved temps to recommended back from max cool"
David R.
REFRIGERATOR WHIRLPOOL GI6FDRXXY07 "Cc FZ section is frosting up. Found gaps along left door side and top left as well. Lights not working, switch stuck but fan is working good. Had to push hard in order to try to get door to close properly. Saw gasket ripped a little bottom left side. Will need new gasket and to steam everything out. Customer will think about it ; ordrng 1 WP12466115SP (light switch) and 1 WPW10714545 (gasket-fip), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cc stated on Saturday unit was not running and was about 80 degrees in building and in fridge At arrival temps in fridge was 34 and freezer at 9 and was in a defrost Waited for unit to come out of defrost Evap frosted up normally not a sealed system issue but a control issue Will needs a control and thermistor ; ordrng 1 WPW10384183 (thermistor) and 1 W11357371 (Control)
Brian M.
DISHWASHER MAYTAG MDB8959SFZ4 "Cc unit won’t start unless you jam the start button Found start button damaged Needs UI Whirlpool, wants me to replace UI and order clear door to see where it is leaking from W11091267; ordrng 1 W11179175 (tool) and 1 W10910626 (panel-cntl)"
Joe O.
REFRIGERATOR GE PCR06BATASS Cc: not coolingFound unit pulling 1.2 amps. Found hissing from inside cabinet. Unit repairable internal cabinet leak.
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEYW01 CC that there is water leaking behind. Cycled the ice maker found the waterline is leaking to the ice maker. Cut the connections off replaced with a John guest fitting. Cycled the ice maker. No leaks. Optest ok.
Joe O.
WALL OVEN JENN-AIR JJW9630DDS Cc: upper oven over heatingFound no stored error codes. Ran test bake. Found unit has run away temp upper oven. Needs control and oven sensor.Sensor shows no longer available
David R.
WASHER MAYTAG MVWC465HW2 "Cc of vibration. Found unit basket was leaning all the way to the left. A little bit of a dip going towards the middle of the floor. Installers raised feet all the way up. Took off top to make sure the suspension rods are working properly and not damaged, good. Adjusted feet as best as possible, now basket is more centered. If banging around does occur, advised customer that unit will try to self balance itself, a little banging is normal, also ensure properly loading and detergent use. Ran through a test diagnostics. Good. Ran through a drain and spin, good. Also told customer of anti vibration pads available to purchase online or at stores to put on/under feet. Op test ok."
Joe O.
REFRIGERATOR KITCHENAID KBFS20EVBL2 "Cc: vibration noise when dispensing waterPulled water filter. Placed bypass on filter head. Water pressure returned. Emptied water filter, reinstalled water filter. Advised customer if it happens again to try replacing the water filter. Op test ok"
David R.
DISHWASHER KITCHENAID KUDE20IXSS8 Replaced part. Tested all options on UI. Good. Op test ok
Dan H.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Customer complaint that unit is not cooling, fresh food section temperature at 73 degrees, freezer section temperature at 41 degrees, found evaporator frozen solid, installed new control , op test no good unit needs new defrost thermostat ; ordrng 1 WPW10290745 (Defrost thermostat), used 1 WPW10503278 (CNTRL-ELEC) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS01 CC that the freezer light is out. When removing the led light from the freezer it turned back on. Light was not seated properly. Optest ok
Jeff M.
MICROWAVE WHIRLPOOL WMH76719CS1 "The door is twisted The unit needs a new door est only; ordrng 1 W10860351 (door/mw), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer complaint water dripping on floor and ice all over in frz, confirmed frost accumulation around doors and ceiling from door not shutting all the way due to evap drain clog and frozen water backed up on frz floor building up to meet drawer, quoted to clear ice and clog, ok, cleared, op test good"
Corey L.
RANGE WHIRLPOOL WFE505W0HZ1 "Customer complaint error code now display not working, confirmed, control has not response, found black wire at terminal block disconnected, replaced control and replaced terminal block and connected wire, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 "Cc: not making ice, not dispensing iceFound wire harness running through door has broken wires. Found auger motor humming but not spinning. Needs door and auger motorDoor shows no longer available.; ordrng 1 LW10334261 (dor-fip bl71774) and 1 W11202789 (motor14541), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER SAMSUNG DV209AEWXAA "The belt is broken needs replaced ; ordrng 1 6602-001655 (BELT), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
DRYER WHIRLPOOL MEDB835DW4 "Customer complaint of a rattling sound, confirmed after running for about 5 minutes could hear tapping, found back vent elbow pinched against wall kinking duct to blower wheel allowing blower wheel house to flex enough to bump wheel, quoted to correct by a few adjustments, ok, corrected tapping by repositioning duct, op test good"
Corey L.
WASHER WHIRLPOOL WTW8000BW0 "Customer complaint washer not completing cycles every time and says ul, confirmed found rough points in shaft, lifting basket up in placed stuck and held basket up, unit needs bearing and shaft kit W10435302, customer does not want repair at this time and would like to shop around for new ; used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER WHIRLPOOL WGD4850HW0 Installed listed parts. Tested. Op test ok
Corey L.
WASHER WHIRLPOOL WFW5090JW0 "Replaced parts, op test good"
Joe O.
REFRIGERATOR AMANA SX23VW Cc: not cooling properlyCustomer stated ice cream not freezing. Advised customer once ice cream melts it does not refreeze properly. Found ff temps at 39 degrees and freezer at 15 degrees. Unit has a good frost pattern. Condenser fan is running. Found condenser completely covered. Removed debris. Advised customer to watch over the next 48 hours.
Gabriel P.
DRYER WHIRLPOOL WED5000DW2 Found element open replace from truck stock opt test ok ; used 1 279838 (ELEMENT) from stock
Dan H.
REFRIGERATOR GE GFE28HSHESS "Customer complaint of frost build up in freezer section , found freezer section door hitting hinge for fresh food section door preventing freezer section door from closing, adjusted, op test good"
Corey L.
WASHER MAYTAG MVW7230HW0 "Customer complaint washer not working, confirmed ui not allowing any selections, found control sending correct power, found wiggling wires on console harness kicks console on, tried correcting harness, unable to correct loose connection at control, unit needs ui and harness; ordrng 1 W11232465 (HARNESS) and 1 W11478526 (UI)"
Gabriel P.
DISHWASHER KITCHENAID KDTM404KPS0 "Replace console,opt test ok"
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 "Found no error codes try to start normal cycle it did not start check electrical box notice wires not having good contact re wire and correct issue try running a calibration test pass try running normal cycle again and it wouldn’t start also found water not draining empty water with shot vac found a big broken glass inside filter checked drain pump found a bone inside pump ,clear out ran normal cycle started and drain ,opt test ok"
Joe O.
REFRIGERATOR KITCHENAID KSRS25FTBL00 "Cc: not making iceCustomer stated ice maker worked for about 3 weeks and then stopped. Found optics are functioning. Found ice maker stopped mid cycle, ice maker clicking trying to cycle. Found ice maker receiving 105v. Needs ice maker. ; ordrng 1 2198597 (icemaker assy15445), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER WHIRLPOOL MVWC565FW1 "Cust showed pop, sent pic. CC that the unit will not start and the drain pump is on. Held the start button in to clear the drain pump. Ran a calibration. Found the drain hose in a stand pipe that is only 18” off the ground. Advised cust to raise the drain hose at least 39” from the ground. In owners manual page 8. Optest ok."
David R.
WASHER WHIRLPOOL MHW5100DW0 "Cc sometimes towels would not be spun all the way out, will have to go through drain/spin cycle. Went over loading and properly detergent use with customer. Also went over spin options, sometimes customer will accidentally hit that option and turn spin to low which in return with heavier loads will cause all water not to be drained out. Went over drain port in front bellow being clogged and also drain housing under unit being clogged. Customer mentioned they do have dogs that shed heavy. Would advise using clean washer cycle to clear out all left over debris in unit. Checked and cleared drain housing and drain port on bellow. Pressure hose checks good. Put everything back together. Ran with towel inside on high spin, good. Op test ok."
Joe O.
REFRIGERATOR KITCHENAID KSSO48QTX03 "Cc: temps not correct, water leaking from dispenserCustomer states she noticed the temps were not correct by water buildup under the ice bin. Customer stated she wasn’t sure if the chute door not closing could be the issue. Advised customer with the chute door not closing all the way it will allow warm air to enter the ice bin and can melt the ice. Compressor not running upon arrival. Found freezer temps at 10 degrees. Found chute flopping around not sealing. Motor skipping. Needs ice door and motorSpoke with BJ; ordrng 1 WP2180353 (door-chute1311) and 1 WPW10546285 (motor3264)"
Gabriel P.
WASHER MAYTAG MVWB835DW4 "Replace all parts and ran calibration ,opt test ok"
Corina B.
REFRIGERATOR MAYTAG MFW2055FRZ00 CC that the unit is not cooling. Found the compressor is seized. Will need a new compressor.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier)
Corina B.
REFRIGERATOR KITCHENAID KRMF706EBS01 CC that the icemaker is not working. Found ice on the back wall of the ice box. Ran diag step 56 lost home position. Ran step 57 Harvesting not completed. Will need a new ice maker and adapter. ; ordrng 1 W11294907 (Ice maker) and 1 W10864519 (Adapter)
David R.
WASHER WHIRLPOOL WFW5620HW2 "Replaced latch. Ran through diagnostics mode. All components working correctly. Customer had a question about item she washed, said it came out drenched. Went over spin options, just to make sure spin isn’t turned off or if need be advised turning spin option to last dot on fast to ensure proper spin and drain of water out items of clothing. Can also check more specs in owners manual. Op test ok."
David R.
WASHER MAYTAG MVWC465HW2 "Replaced. Ran diagnostics, good. No noise. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Upon arrival the unit had a full Of ice customer stated that it’s been making ice for the past couple of days I was not able to find an issue unit tested good most likely the arm got stuck in place
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Found bimetal open will need to order it comes all in one harness ,; ordrng 1 W11449066 (HARNESS )"
Dan H.
DISHWASHER KITCHENAID KUDI24SEWH3 "Installed new thermal fuse, op test good"
Jeff M.
WASHER MAYTAG MVW6230HW0 I put the unit in diagnostics mode I was able to manually cycle and activate every component on the washer. But when I press start to automatically start a cycle the unit does nothing. Everything mechanically functions needs a new control board; ordrng 1 W11419173 (MAIN CONTROL )
Jeff M.
WASHER WHIRLPOOL MVWB850YW "The units bearing failed unit is leaking out the bottom est only; ordrng 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Customer complaint fridge temps aren’t correct, confirmed temps were 49 in ff and 2 in frz, evap has good frost pattern, fan is running, cold air return and entry to ff not blocked, found unit installed to surge protector sharing with range, plugged into wall and advised unit should be on its on dedicated outlet, outlet is properly grounded, advised to monitor fridge after 24-48 hours"
Dan H.
WASHER AMANA NTW4516FW2 "Customer complaint that lid lock light flashes and that’s it, lid lock is clicking, ran diagnostics found f5e3(lid unlock fault), installed new lid lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"
Corina B.
WASHER WHIRLPOOL WFW9550WW00 "CC that the unit did not spin. Ran diagF21 long drain. Checked drain pump, clear. Started a rinse and spin with towels. Towels came out damp. Optest ok."
Brian M.
DISHWASHER KITCHENAID KDPE234GPS0 Cc unit leaking Found unit to be leaking from diverter Replaced sump assembly from truck stock Ran test cycle OP Test Ok ; used 1 W11085683 (PUMP&MOTOR) from stock
Brian M.
DRYER GE DPSB620EC2WW Cc unit not running Found belt broken Replaced using back stock from truck Ran test cycle OP Test Ok ; used 1 WE12M29 (Belt) from stock
Corina B.
DISHWASHER MAYTAG MDB8989SHB0 Replaced the seal. Ran a calibration. Optest ok.
Gabriel P.
WASHER WHIRLPOOL WTW8000DW5 "Found error code f8e1 long fill and f0e3 overload also found a shut off valve on hoses and notice when put manual test no hot water coming in so I unplug shutoff hose and no water coming out explain customer that we have a counter issue with the auto shutoff hoses we recommend not to use on washer customer had other stainless steel hoses without shut off replace it to the washer ran manual test again then hot water and cold water came out pass,opt test ok"
Corey L.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint dw rack wheel fell off, confirmed right side wheel broken from upper rack, replaced with adjuster kit set sent, op test good"
Dan H.
DISHWASHER WHIRLPOOL GU2500XTPS3 "Customer complaint that unit doesn’t run through cycles, found clean led flashing 7 times indicating a heater issue, ran test cycle, heater is not working, heater is open, unit needs new heater; ordrng 1 W10518394 (Heater)"
Corina B.
REFRIGERATOR WHIRLPOOL WRT511SZDW00 Replaced the handles. Unit was not plugged in. Optest ok
David R.
WASHER MAYTAG MVWX655DW1 "Bushing to washplate will not come off. Tried serval ways and is ceased onto gearcase. Will need tub and basket. Additional labor might be added to replace large parts. Schedule as a 3 count job. ; ordrng 1 W10752719 (basket) and 1 W11219115 (TUB)"
Jeff M.
RANGE KENMORE 790.310328 Installed new part unit tested good ; used 1 12400035 (IGNITER) from stock
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Customer complaint water leaking from back of fridge, confirmed found valve with pinhole, unit needs water valve, *customer Will be calling in to schedule a 2nd appliance visit to disassemble range door to clean inner glass; ordrng 1 WPW10238100 (valve-inlt)"
Dan H.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer complaint that unit is not making ice, fresh food section temperature at 50 degrees, freezer section temperature at 30 degrees, found leak in fresh food section evaporator unit needs new fresh food section evaporator and filter drier; ordrng 1 W10687098 (Evaporator) and 1 W10143759 (Drier)"
Dan H.
DRYER GE GTDS825ED0MC "Customer complaint that unit is not starting, confirmed, thermal fuse and thermal cut off are good, door switch is good, belt is intact, unit needs new control ; ordrng 1 WE04X20528 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER KITCHENAID KUDB03CTBS0 "CC that the unit does not start, the start and rinse light at faint and didn’t drain. Checked the ribbon cable to the unit, split. Drain hose clogged. Checked Will need a new drain hose, ui and control. ; ordrng 1 WP8531877 (Ribbon cable) and 1 WPW10084141 (Control) and 1 WPW10358302 (Drain hose), used 1 Shipping from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHV05 CC that the ice maker is not working. Confirmed. Ran diag thermistor open. Tray started to flex the stopped. Will need a new ice maker; ordrng 1 W11284458 (Ice maker)
Jeff M.
WASHER KENMORE 110.2022251 "The drain pump failed I took the pump off found nothing in the pump. The pump needs to be replaced ; ordrng 1 WPW10661045 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER MAYTAG MEDX655DW1 "CC that the unit started to smoking. Checked the wires, terminal block, heater, blower wheel, good. Checked power correct. Turned dryer on cycling properly. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked outside vent"
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "CC that the ff section is not cooling. Found frost in the freezer blocking the vent. Checked the liner and frame, good. The ff door gasket at the bottom was not touching the frame. Steamed out the gasket and the freezer. Optest ok"
David R.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Cc unit not cooling. Went through diagnostics, Found evap fan not working. Damper, comp fan all working. Little frost building up on sides off evap cover. Might need to steam. Ordering parts. Put on cancellation list. ; ordrng 1 W11024089 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDF550SAHB "Found pop through entitlement, This is in a new building construction with no tenant, Customer complaint dw Leaking halfway through cycle, ran cycle for 25 minutes without leaks, trey has dust, no evidence of water leaking found, ran diagnostics, no faults, unable to duplicate the problem, unit is operating as designed"
David R.
WASHER MAYTAG MVWC465HW2 "New gearcase spun by hand before installing, making a little grinding. Put on to see if any difference. Making noise still. Will need to order another new gearcase ; ordrng 1 W11035747 (gearcase)"
Dan H.
WASHER AMANA NTW4516FW3 "Installed new control, washer powered up, lid is not locking, installed new lid lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH32519HT3 Replaced the door. Optest ok
Joe O.
DRYER WHIRLPOOL WED4950HW0 "Cc: no heatFound unit is only receiving 120v. Customer has bulk fuses. Found fuse box is burned up, also found plug wires taped. Customer Needs a electrician and new power cord."
Corina B.
WASHER MAYTAG MHW5630HW0 "CC that the unit stop mid cycle. Found the drain hose is 18” of the ground, the shipping bolts are in and the hot and cold are reversed?. Raised the drain hose, took the shipping bolts out and switched the hot and cold. Ran a quick wash. Optest ok. Brought parts back for return."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Replace parts opt test ok ; used 1 TJAF1200 (UV FILTER ) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cc of no cool Unit is a r600No frost pattern Spoke to BJ Checked over lock ring connection with soapy water could not see anything Needs compressor and evap Will need lock ring tech and a r600 tech on return visit ; ordrng 1 W11368877 (Evap) and 1 W11370574 (Compressor)
David R.
WASHER MAYTAG MVWB835DW5 "Customer explained noise was gone, then tried a load of towels and heard something, wants it checked out. Found screw on the bottom of rotor loose and scrapping the washer drain pan underneath when heavy load in. Corrected, ran Normal cycle with load to see if any other noises pop up. Nothing, everything sounds good. All normal sounds. Drain water, put into diagnostics test 12, let alter spin out of clothes, all normal sounds. Let customer know to watch and if something pops back up to contact customer service."
Dan H.
REFRIGERATOR MAYTAG MRT118FFFH01 "Customer complaint that unit is not cooling properly, unit is not defrosting properly, heater and bimetal are good, unit needs new control; ordrng 1 W11353815 (Cntrl)"
Dan H.
REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Customer complaint that unit is not cooling properly, fresh food section temperature at 61 degrees, freezer section temperature at 55 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, unit needs new evaporator and compressor ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor)"
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Installed condenser. Brought system down to 28in/hg vacuum for 15 min. Shut off vac, held vacuum for 15 min. No change to gauges. Recharged system with 4.5oz of r134a. Low side stable at 2 psi, good heat on condenser. Unit starting to cool. Advised customer to allow 24 hrs for unit to eternity to desired temps before restocking. Op test good."
Joe O.
WASHER MAYTAG MHW5630HC0 Installed control and ui. Ran quick test cycle. Op test ok
Brian M.
RANGE JENN-AIR JIS1450DS1 Cc unit making sizzle noise Tested burners with induction made pot and pan with water No abnormal noises Only noise I could hear was the relays ticking on low setting to regulate temperature Unit is operating as design OP Test Ok
Brian M.
RANGE WHIRLPOOL RBD275PRB00 "Went to install customer supplied board Found UI ribbon to be cracked Needs UI ; ordrng 1 WP8304275 (swtch-memb), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER WHIRLPOOL KDPE234GPS0 Ran entitlement 12-20-19 Cc unit will start and count down Found unit to be in demo mode Ran service mode to exit demo mode Ran test cycle OP Test Ok
Dan H.
DISHWASHER KITCHENAID KDFE304DSS0 "Customer complaint that unit is leaking, found unit leaking from diverter valve, unit needs new sump assembly, customer does not want repair at this time ; ordrng 1 WPW10455261 (Sump assembly), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE KITCHENAID KSEG700ESS2 "Installed new user interface, op test good"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not working, found unit paused, unpaused, unit continued cycle, canceled, ran diagnostics found f8e1(long/no fill) error code, no cold water entering unit, found no cold water from supply, advised customer that they need a plumber to repair water supply, unit is operating as designed"
Brian M.
WASHER AMANA NTW4516FW3 Cc unit not washing properly Found water supply lines not getting water Advised to have plumbing looked at Ran test agitate spin and drain All functioning properly
Dan H.
WASHER MAYTAG MVWC465HW2 "Customer complaint that unit started smoking, unit unplugged, plugged in, unit is unresponsive, control is receiving 120vac , unit needs new control, found burn marks and a crack on drain pump , unit needs new drain pump ; ordrng 1 W11249158 (CNTRL) and 1 W10919003 (Drain pump)"
Joe O.
WASHER GE WDRR2500K4WW "Cc: not spinningFound basket mount broke. Needs basket, nut, agitator coupler, screw, washer, and sealCustomer does not want to repair at this time"
Brian M.
DRYER WHIRLPOOL WED5100HW0 Installed blower wheel Ran auto test OP Test Ok
Corina B.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "CC that the ice maker is not working and the freezer is to warm. Fz 40* ff 57*. Checked the evaporators no frost patterns. Ff evap has a non coated evap. Cust showed cust showed pop, sent pic. Has a 10 year warranty on cfc. Will need a new evap and compressor ; ordrng 1 WPW10643261 (Evap) and 1 W10309988 (Compressor)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint that unit is not making enough ice , found 14 cubes in bin, cycled ice maker, ice maker cycled and filled, ice box thermistor passes, installed new ice maker , op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock"
Corina B.
WASHER WHIRLPOOL MVWB765FW2 CC that the unit flashes a fault code. Ran diag f6e2 Communication Error: UI Cannot Hear ACU. Checked the power at the control 120 volts. Checked the led light flashing. Main control has malfunctioned. Will need a main control; ordrng 1 W11195970 (Control)
Dan H.
REFRIGERATOR WHIRLPOOL KFIS20XVWH8 "Customer complaint of ice build up on freezer section floor, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock"
Dan H.
DRYER MAYTAG MED7230HW0 "Customer complaint that unit is not starting, found door switch disconnected, connected door switch, unit started, unit heated, op test good"
Gabriel P.
WASHER MAYTAG MVWB965HC0 Call tech line spoke to sterling explain him that water pressure is 60 psi is excellent but he wanted me to go ahead with repair he also said if valve doesn’t work customer may have hard water too much minerals on water so he gave me a kit to test that issue in case valve go bad water harness kit replace valve no water going in to unit call bj we check 120 v at the cold connector pass then we checked 120 on yellow and white wire for 120 read 0 voltage and cold water humming senior technician bj ask me to call whirlpool back again spoke to robert explain him that we have replace control board twice and console ones and valve twice and still no water to unit and it seems to go bad every two months or less then one month but Robert told me to replace control again ordering control ; ordrng 1 W11246700 (cntrl-elec)
Gabriel P.
RANGE WHIRLPOOL WEG750H0HZ0 "Replace spark module them preheat to 350 it light in the first spark also reach to 350 degrees and cycle on and off perfectly good,did not replace valve cause is getting gas into unit,also show customer daughter that it was cycling on and off fine opt test ok"
Corey L.
REFRIGERATOR KENMORE 253.5169911 "Customer complaint freezer fan was cycling off and on every 3 seconds for a while after door was stuck open and frost developed but last two days it’s ran fine, fan running when arrived, cycled cooling off and on to restart fan, unable to duplicate the issue, customer would like to replace fan to be safe, adaptive frost control is discontinued and controls power evap motor; ordrng 1 5303918549 (evap motor service), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
MICROWAVE MAYTAG MMV5208WQ1 "Replaced magnetron, op test good"
Jeff M.
DRYER WHIRLPOOL LGB6200KQ0 "The door switch failed the unit is getting power needs a new door switch ; ordrng 1 WP3406107 (switch-dor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER KITCHENAID KUDT03STSS0 Installed sump assembly. Ran test cycle. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "Cc: tripping the gfi, ice build up in ice binCustomer states the unit has been plugged into gfi breaker since new. Advised customer appliances whirlpool advised not to have units hooked to gfi. Spoke with BJ, he stated whirlpool states not to have unit connected. Found unit is in series with 2 other outlets 1 being a gfi. Advised customer could run a separate circuit for the refrigerator or change the outlet in series to a standard outlet. Found unit leaking from the ice maker. Needs ice maker. Installed ice maker. Cycled ice maker. Op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"
Corina B.
WASHER MAYTAG MVWC425BW0 "CC that the unit will not spin. Ran diag F7e1 basket speed fault. Checked the shifter, out of range. Replaced the shifter from t/s. Ran a calibration. An auto test. Optest ok. ; used 1 WPW10006355 (Shifter) from stock"
Jeff M.
WASHER MAYTAG MVWB865GW0 "The unit has a miscommunication error code needs a main control and UI est only; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Installed gasket, peragum and ice bin. Advised customer to watch over the next 48 hrs. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Cc unit not coolingFound both freezer and ff section at room temperature. Compressor is running. Checked frost pattern on evaporator, no frost pattern. Unit has refrigerant leak, needs sealed system repair.; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Installed drain tube. Op test ok
Jason N.
WASHER MAYTAG MVWX655DW0 "Cc unit not filling with waterRan diagnostics, no codes stored. Ran auto cycle, lot of suds present in tub. Asked customer about detergent, found customer was using non-h.e. Advised to use only h.e. Specific detergents. Ran calibration. Unit working as designed."
Corey L.
REFRIGERATOR KENMORE 596.7200302 "Customer complaint water still dripping onto floor, evap drain is clear and no ice on frz floor, found frost accumulation under frz drawer in front and when opening door it will melt and drip on floor, slides are weak, verbally quoted slides only, customer will make sure to push extra on door to make sure it’s shut"
Jason N.
WINE COOLER WHIRLPOOL WUW55X24HS0 "Installed l.v. Transformer/inverter, unit powered on. Compressor running, checked controls for functionality. Op test good."
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 The control isn’t sending power needs a control and pump; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)
Jeff M.
RANGE WHIRLPOOL NO TAG The igniter failed installed new part unit tested good ; used 1 12400035 (IGNITER) from stock
Jason N.
DRYER WHIRLPOOL LGQ8858JQ0 "Cc unit not drying/heatingRan dryer test cycle, 1st flame cycle good, all following cycles ignitor glowed but no ignition. Unit needs gas coils. Replaced using truck stock. Ran dryer op test, good ignition for 5 consecutive cycle. Op test good.; used 1 279834 (COIL) from stock"
Brian M.
COOKTOP ELE JENN-AIR JED3430WF01 "Cc front right burner not heating Found burner not getting power from switch Needs right burner switch ; ordrng 1 WPW10222828 (switch-inf), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR JENN-AIR JFC2290REP00 Installed new part unit tested good
Jeff M.
WASHER MAYTAG MHW5500FW1 "The unit is not responding at all completely dead I cannot enter diagnostics I cannot turn it on I cannot turn it off it’s frozen. Most likely has a communications error needs both the main control and user interface. EST only ; ordrng 1 W10911044 (panel-cntl) and 1 W11201286 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replace control and also customer had issue top shelf not opening found screw loose correct issue also check for any ice build on evap is good ,opt test ok"
Jason N.
FREEZER WHIRLPOOL WZF34X16DW04 "Cc unit still has ice buildup Found again small amount of frozen condensation near top front of unit cabinet. Gasket seal is good. This may be an airflow issue, ordering evap fan. Advised customer that we may have to rearrange some product in unit to maximize air circulation as unit is stocked full on all shelves.; ordrng 1 WP2169142 (evaporator fan blade) and 1 WPW10359880 (motor-evap)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replace part opt test ok
Corey L.
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Replaced damper, op test good"
Corey L.
MICROWAVE WHIRLPOOL n/a "Stated I’m here for a mw and was told “ok”, found a whirlpool mw matching model but not description and no serial on job, this unit has been looked at already and is unrepairable"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint dispenser door fell off and dw door kind of bounces back up when opened all the way, confirmed, dispenser and cover not damaged, reinstalled dispenser door, adjusted springs one hole loser to relieve some tension, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 The door switch was causing the refrigerator to turn off. I installed the new control board unit tested good; used 1 WPW10503278 (CNTRL-ELEC) from stock
Corey L.
REFRIGERATOR KITCHENAID KBFN402EPA02 "Customer complaint im stopped working, temps were -1, found bail arm in the off position, customer unaware of shut off arm, turned on, Im filled, op test good"
Jeff M.
RANGE AMANA AGR5330BAS3 Installed new part unit tested good