We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS05
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/07/2023
Installed ff section door cams. Door op test good.
We serviced a
GE RANGE
Model JGBS66DEK5WW
Near South Euclid, OH 44121
Jason N
Job Details: 09/07/2023
Installed ignition switch harness. Tested all burner for proper operation. Op test good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Perry, OH 44081
Dan H
Job Details: 09/07/2023
"Installed new freezer section door, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Chardon, OH 44024
Jason N
Job Details: 09/07/2023
"Cc unit ff section not coolingFound no airflow to ff section, freezer evaporator frosted over. Ran diagnostics force defrost, defrost did not turn on and compressor still running. Unit will need main control(jazz board) replaced. Quoted customer repair cost. Replaced main control using truck stock part. Ran force defrost cycle. Advised customer to allow up to 24-36 hrs for ff section to return to desired temperatures. Op test good.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Grafton, OH 44044
Marie V
Job Details: 09/06/2023
"Cc that unit still not cooling. Confirmed 70* inside both sections. Verify pressures over 159* on high side and -20psi on low side. Cut filter off and also found suction line is on the wrong side. Condenser line has a small leak. Corrected all, replaced drier from T/S, and set unit into a vacc, no pressure change after 15 min, filled up 2.7oz r600a. Good frost pattern. Advice cust to allow 24 hours before restocking unit. Op test ok; used 1 W10843121 (DRIER), and 1 Tjaf1200 () from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LE8
Near Rome, OH 44085
Brian M
Job Details: 09/06/2023
"Cc no cool Found no frost pattern, compressor extremely hot Suspect sealed system Customer does not want to repair ; ordrng 1 5303918437 (compressor kit) and 1 242044501 (evaporator) and 1 WPW10143759 (DRIER) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chardon, OH 44024
Brian M
Job Details: 09/06/2023
"Needs Cam, suspension and belt ; ordrng 1 W11130362 (suspension) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mentor, OH 44060
Corina B
Job Details: 09/06/2023
Replaced the harness. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Brook Park, OH 44142
Marie V
Job Details: 09/06/2023
"Cc that unit is not locking. Tested unit stared locking. Ran diag found error code f2e1, ui stuck button. Tested unit, again, and it worked. Did not found issues with unit at this point. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorain, OH 44055
Angel
Job Details: 09/06/2023
"Cc that unit would not shut off. Ran diagnostics and found F7E5 error code. So I ran a auto test to see what issues it was giving and unit would not agitate or want to drain looks like actuator is damaged. Gave customer estimate for actuator replaced it tested unit and it started filling, washing, and draining as should opt test good.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Painesville, OH 44077
Dan H
Job Details: 09/06/2023
"Customer complaint that unit is not completing cycles, Ran diagnostics, found f8e1(long fill) error code, ran test cycle, valves open, drain pump is working, lid locked unit spun, pressure hose is clear, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mentor, OH 44060
Jason N
Job Details: 09/06/2023
"Cc unit making an intermittent squealing/squeaking noiseRan dryer op test with and without clothing load. Could not duplicate noise complaint. Pulled unit apart to inspect, nothing standing out. Reran dryer op test for 10 minutes. Heard sound briefly for a few seconds. Noise seems to manifest after unit had heated up for a period of time. Will try replacing drum. Part not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W10545923 (Drum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Diamond, OH 44412
Brian M
Job Details: 09/06/2023
Cc that shelf not covering drawer This is how its designed
We serviced a
KENMORE RANGE GAS
Model 790.78302012
Near Ravenna, OH 44266
Brian M
Job Details: 09/06/2023
"Cc low flames, customer had new propane lines ran, now low flames Could not determine issue, could be regulator or could be gas line pressure According to Frigidaire unit needs to have 11-14 water column to properly function on propane Advised on plumber, and quoted for regulator ; ordrng 1 316091711 (regulator), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Perry, OH 44081
Joe O
Job Details: 09/06/2023
"Recovered refrigerant, installed compressor, evaporator and couplers. Put unit into 28 inch vac for 15 mins, recharged with 1.98oz of r600. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 W10896689 () from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near North Royalton, OH 44133
Bill
Job Details: 09/06/2023
"Agitation plate seized, tried for over 45 min to remove. will need to cut out, Ordered new plate scheduled follow up for 9/12; ordrng 1 W11550891 (Agitation plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42SEDBDA
Near Independence, OH 44131
Bill
Job Details: 09/06/2023
"Cc not closing all the way, confirmed cc. Found lower shelf in door not seated properly clopping door from closing. Customer asked if we can replace the door gaskets, they have been discontinued.; ordrng 1 67001595 (Door gasket ff) and 1 67001596 (Door gasket fr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Cleveland, OH 44111
Marie V
Job Details: 09/06/2023
"Cc that the door is not working properly. Confirmed , try adding a washer and steam out gasket, noticed that liner on unit is pushed in, called whirlpool tech line spoke to Brandon . He said to replace the door.Ordering Door advice cust that door usually takes 6 to 8 weeks to arrive. ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM00
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Customer complaint that unit is not making ice, confirmed, found waterline in freezer section door frozen, unit needs new freezer section door, customer does not want repair ; ordrng 1 LW10701909 (Frz door), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Cleveland, OH 44143
Corina B
Job Details: 09/06/2023
"CC that the unit is making a noise. Confirmed. Found the agitator is not agitating. Replaced the shifter, cam and belt Cust supplied parts. Opt test ng. Will need a Gearcase, motor and agitator. ; ordrng 1 W11454738 (Gearcase) and 1 W11222082 (Motor) and 1 W11418231 (Agitator) and 1 W11561052 (Agitator coupler) and 1 W11596047 (Screw), used 1 W10721967 (PULLEY), 1 W11239857 (BELT), and 1 W11112160 (Shifter) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Cleveland, OH 44108
Jason N
Job Details: 09/06/2023
"Cc unit control lights not always working Replaced front panel w/UI control using customer supplied pre Id part. Tested all lights/options, all checked good. Ran quick wash test, all functions passed. Op test good."
We serviced a
MAYTAG REFRIGERATOR
Model MSs25C4MGZ06
Near Aurora, OH 44202
Brian M
Job Details: 09/06/2023
Cc of unit warm Found unit cooling properly no air flow restrictions Advised to watch
We serviced a
AMANA WASHER
Model NTW4516FW
Near Cleveland, OH 44104
Marie V
Job Details: 09/06/2023
"Cc that unit is just humming. Confirmed, found water valve going to unit is off. Try to open but looks like knob on water valve at the home is stripped out. Let know maintenance . Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Broadview Heights, OH 44147
Bill
Job Details: 09/06/2023
"Cc unit not working, confirmed cc. Found error code 6. 4. Float switch, tested float switch switch is operating properly. Ordered control and Ui, follow up scheduled for 9/13; ordrng 1 W11395600 (Ui) and 1 W11225084 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Cleared evaporator, installed new defrost heater, op test good"
We serviced a
GE REFRIGERATOR
Model PGSS5RKZHSS
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Customer complaint that unit is not cooling, nothing is running, lights are flashing, unit needs new control; ordrng 1 WR55X11098C (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/06/2023
Cc of noise Found cam bolt loose and belt slipped Replaced cam and beltOP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fairview Park, OH 44126
Marie V
Job Details: 09/06/2023
"Cc that they loose some clothes on unit. Removed impeller, no clothes underneath, ran diag all good. Looked underneath unit, no clothes. Ran diag, no codes, ran auto test all working properly. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Broadview Heights, OH 44147
Bill
Job Details: 09/06/2023
"Cc leaning to the left, confirmed cc. Removed kick plate, found leg screwed all the way up to the lowest position. Readjusted leg and leveled unit."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Mentor, OH 44060
Joe O
Job Details: 09/06/2023
"Cc: oven not igniting, ClickingFound unit would ignite and immediately shut off, or not ignite and keep sparking. Grounded burner assembly re tested. Found unit still shutting down after ignition. Needs spark moduleCustomer does not want to repair at this time; ordrng 1 WPW10511278 (module-spk), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Shaker Heights, OH 44122
Joe O
Job Details: 09/06/2023
Cc: broken ice binFound hole in the bottom of ice bin. Needs ice bin; ordrng 1 WPW10558424 (ice-contnr)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near East Cleveland, OH 44112
Jason N
Job Details: 09/06/2023
"Cc unit burners clicking by themselves randomly. Customer stated on a few occasions, the burners starting clicking on their own and would not turn off. Advised customer to ensure water/moisture is being kept away from burner knobs/switches. Will order ignition switch harness to ensure switches are properly operating. Harness is not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W11620523 (Harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Strongsville, OH 44136
Bill
Job Details: 09/06/2023
"Cc goes out of balance every time it spins, confirmed cc. Tested suspension, tested good. Unit has service pointer on problem. Ordered new basket, office to follow up as basket is available for drop ship.; ordrng 1 W11172199 (Basket) and 1 W10919191 (Agitation plate)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cleveland, OH 44127
Jason N
Job Details: 09/06/2023
"Cc unit not advancing cyclesRan diagnostics, found code f5e2 for lid lock fault. Ran manual lid lock test, unit continually trying to lock but will not engage. Replaced lid latch using truck stock part. Ran auto test cycle, all functions passed. Op test good. ; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
GE REFRIGERATOR
Model CYE22UELBDS
Near Chardon, OH 44024
Jason N
Job Details: 09/06/2023
Installed updated air tower. Ran software update using SUM module. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Avon Lake, OH 44012
Marie V
Job Details: 09/06/2023
Cc that the unit wont stop making ice and that handle is loose. Corrected both issues. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Strongsville, OH 44149
Bill
Job Details: 09/06/2023
"Cc not making ice, could not confirm. Customer stated that after powering down unit and plugging back in it started making ice. Gave estimate for new control board and Ui. Customer chose not to continue at this time.; ordrng 1 W10843055 (Control) and 1 W11387386 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model Mvwc415ew1
Near Shaker Heights, OH 44122
Joe O
Job Details: 09/06/2023
"Cc: not completing cycle, error codes f2e1 and f7e1Ran manual agitate. Ran tach test. Found unit is not reading basket speed. Needs actuatorCustomer does not want to repair at this time ; used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near North Royalton, OH 44133
David R
Job Details: 09/06/2023
"Cc unit not cooling. R600. Compressor not running. Tried 2 new start device from t/s. As soon as I plugged unit in heard zapping from compressor area and the start devices are bad. Correct 120 to comp. Compressor has failed, causing no cool. Will need new compressor.; ordrng 1 W11574734 (Comp), used 2 8201786 (STARTER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Parma, OH 44134
David R
Job Details: 09/06/2023
"Replaced latch. Still not working. Found customer basement flooded after last repair from weather. Found some water got under unit. Wore away the lock tight tread on pulley nut, causing cam to drop and not be on gearcase. Replaced nut for cam from t/s. Tested. And calibrated. Good. Op Test Ok.; used 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Chardon, OH 44024
Jason N
Job Details: 09/06/2023
"Cc unit making a scrapping noiseConfirmed scrapping noise when drum is rotating. Rear felt seal is torn and coming off. Pulled drum to inspect. Found seal has been torn for awhile and drum has been cutting into the rear bulkhead. At this point rear bulkhead and drum felt seal will need replaced. Customer declined repair at this time, estimate only. ; ordrng 1 W11162465 (Bulkhead) and 1 280114 (Seal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details: 09/06/2023
"Cc that lights are out. Confirmed, found freezer light was not working . Replaced light. Called whirlpool tech line spoke to Brandon, , if replaced light and is working is ok.Op test ok"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Columbia Station, OH 44028
Bill
Job Details: 09/06/2023
"Cc noise after load finishes, could not confirm. Ran diagnostics no error codes, ran manual test in diagnostics could not duplicate. Customer insisted that it only happens with towel settings. Ordered a control board as a starting point. Follow up scheduled for 9/12; ordrng 1 W11550453 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Westlake, OH 44145
David R
Job Details: 09/06/2023
"Cc questions about ice size and if you can change it. No, cannot change ice size. Ice is good and dispensing properly. Unit is working as intended. Good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Lorain, OH 44052
Angel
Job Details: 09/06/2023
Customer wanted me to take a look at washer to see if it could be saved because of the flood they had. Looked underneath and it will need actuator for sure most likely the drive motor but just gave her estimate for actuator because its the main problem but she decided not to repair. ; used 1 W11481722 (actuator) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089WEM11
Near Shaker Heights, OH 44120
Corina B
Job Details: 09/06/2023
"Replaced the control programmed the control. Steamed out the evap. Heater turned on. The evaporator is not turning on. Checked power 120 volts. Will need a new fan. I broke the cover for the thermistor ; ordrng 1 WPW10128551 (Evap fan) and 1 WP67003924 (Cover), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QTB00
Near Amherst, OH 44001
Angel
Job Details: 09/06/2023
"Cc that unit was making ice but not dispensing after a power outage they had. Tested myself and the motor will not run to dispense ice, got to the motor and it was completely frozen looks like when the power went out the ice melted and froze the whole motor. I steamed out the ice buildup but the harness was already corroded and pins were damaged harness is builtin to door will need door and door is not available anymore."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lakewood, OH 44107
Manny
Job Details: 09/06/2023
"Cc unit not advancing in cycle, verified and F5e2 for latch issue, ran test cycle and latch just clicking, replaced latch with TS #W11307244, ran test and opt test ok.; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland Heights, OH 44118
Manny
Job Details: 09/06/2023
"Replaced heater and control, opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MBR2256KES
Near North Olmsted, OH 44070
Angel
Job Details: 09/06/2023
Replaced control board and thermostat steamed out all ice opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Installed new defrost heater, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Installed new suspension, op test no good , found hub worn out also, unable to remove wash plate, unit new wash plate and hub; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Customer complaint that unit is not starting, confirmed, unit is flashing f1e1(control fault) error code, unit needs new control ; ordrng 1 W11556725 (Cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Dan H
Job Details: 09/06/2023
"Customer complaint that clean led is flashing and unit is not starting, confirmed, unable to run diagnostics, unit needs new control ; ordrng 1 W11305303 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Cleveland, OH 44113
Corina B
Job Details: 09/06/2023
"Replaced the strike, catch and bezel. Opt test ok."
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNXB0
Near Painesville, OH 44077
Dan H
Job Details: 09/06/2023
"Customer complaint that unit is not making ice, unit turned off, turned unit on, system flushed out and filled, compressor started, ice started forming on evaporator, found grid wire broken, unit needs new grid assembly ; ordrng 1 WP2313637 (Grid), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Painesville, OH 44077
Dan H
Job Details: 09/06/2023
"Customer complaint of rattling noise, confirmed, found condenser vibrating against case, adjusted, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Cleveland Heights, OH 44118
Manny
Job Details: 09/06/2023
"Cc unit not starting verified and unit skipping wash and spin, took apart and unit leaking water-oil mix from tub seal, customer will not proceed with the repair.; ordrng 1 WPW10737541 (tub-outer) and 1 W10365754 (stator) and 1 W10365755 (rotor), used 1 1OVRSZ (oversized shipping*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44128
Manny
Job Details: 09/06/2023
"Replaced heater and control, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/06/2023
Cc of leak from icemaker Found icemaker to be dripping in left side Found unit not leveled tilted back and leveled advise to watch
We serviced a
KENMORE DISHWASHER
Model 665.14573N612
Near Parma, OH 44134
Manny
Job Details: 09/06/2023
"Cc unit not running and the top rack falling off, verify and door not closing, top rack adjusters are broken and rack is preventing the door from closing, unit will need adjusters; ordrng 1 W10712395 (adjuster), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Parma, OH 44134
Manny
Job Details: 09/06/2023
"Cc unit making noise, and leaving clothes wet at the end of the cycle, verified and no codes, ran test cycle and heard a noise coming from the bottom, tilted back and shifter is clicking and not moving causing the noise, replaced shifter with TS#W10913953, ran test cycle and opt test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Avon, OH 44011
Marie V
Job Details: 09/06/2023
"Replaced blower wheel, motor, and dryer kit. Tested unit, also cleaned out lint inside unit. Advice cust to have a maintenance on unit every year if possible. Too much lint inside can cause a fire. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Lorain, OH 44052
Angel
Job Details: 09/06/2023
"Discharged unit replaced compressor and filter drier and checked for leaks with 140psi of nitrogen, bubble tested evaporator while testing for leaks and found leak at the evap suction line so I replaced the evaporator as well than I put unit into a 29 vacuum waited 10mins to make sure it would hold and it did, recharged unit with 1.66oz of R600a and recommended customer to wait 24hrs for proper cooling."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Westlake, OH 44145
Bill
Job Details: 09/06/2023
"Changed basket, put in new hub from t.s.. calibrated and ran auto cycle, opt test good.; used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Brook Park, OH 44142
Manny
Job Details: 09/06/2023
"Replaced control and encoder, there is no test on tech sheet or tech manual to activate buzzer, advise customer to monitor the unit at the end of the cycle to make sure it buzzes. If it doesnt to let us know"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Cleveland Heights, OH 44118
Joe O
Job Details: 09/06/2023
Installed slides. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland Heights, OH 44118
Joe O
Job Details: 09/06/2023
"Cc: running without being onFound drain pump running. Found error codes f9e1(long drain) f1e1(main control fault) f2e1(stuck key). Ran auto test and calibration. All functions are working. Advised customer to monitor will need control if issue starts again. Built estimate for control; ordrng 1 W11162438 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Lakewood, OH 44107
Corina B
Job Details: 09/06/2023
"CC that there is frost in the freezer. Confirmed. Found a gap in the liner to the cabinet, steamed the gasket out used Vaseline around the gasket. Opt test ok."
We serviced a
MAYTAG FREEZER
Model MZF34X16DW08
Near Cleveland, OH 44102
Corina B
Job Details: 09/06/2023
CC that the unit is not cooling. Confirmed. Fan is running. Compressor is not turning on. When moving the unit out water was coming out from the back. Unit was in a flood. Took picture Will need an inverter board and compressor. ; ordrng 1 W11578208 (Compressor) and 1 W11676781 (Inverter board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Painesville, OH 44077
Jason N
Job Details: 09/06/2023
Installed RH door gasket. Heated gasket to form to ensure proper seal to cabinet. Op test good.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV1150VAS5
Near Moreland Hills, OH 44022
Brian M
Job Details: 09/06/2023
Cc unit not functioning Tested all buttons and functions no issues found
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Pepper Pike, OH 44124
Brian M
Job Details: 09/06/2023
"Cc unit did not finish load, but since that 1 time unit is functioning fine Ran diagnostics no issues Ran fill and drain and spin no issues Could not duplicate issueAdvised to watch"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Olmsted, OH 44070
David R
Job Details: 09/06/2023
"Cc unit was not starting, end up working and unit has been working. Went over diagnostics, all checks good. Just advised customer of not holding the Start button too long, Hold start and as soon as the lights flash to Done let go and unit will activate, if holding the button too long then the unit wont sense right and will have to start over. Unit is good. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MDG5500AWW
Near Mentor, OH 44060
Joe O
Job Details: 09/05/2023
"Cc: not heatingFound igniter open. Needs igniter; ordrng 1 WP33002789 (igniter as), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Oberlin, OH 44074
David R
Job Details: 09/05/2023
"Cc unit leaking water and front UI panel not working. Hole in water line, leaking water, corroded wires on door and cabinet wires. Non repairable; O-emld tckt"
We serviced a
SAMSUNG DRYER
Model DVE50M7450WA3
Near Perry, OH 44081
Jason N
Job Details: 09/05/2023
"Cc unit not heating Checked all thermals, found heater element reading open. ; ordrng 1 DC47-00019A (Heater element)"
We serviced a
GE DRYER
Model GTX42GASJ2WW
Near Mentor, OH 44060
Jason N
Job Details: 09/05/2023
"Cc unit not starting, timer no longer clickingFound timer not knob rounded off on timer shaft. Unit will need timer knob and timer replaced. Customer declined repair at this time, will think about it. Estimate only. ; ordrng 1 WE01X24552 (Knob) and 1 WE04X24550 (Timer)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Lorain, OH 44055
David R
Job Details: 09/05/2023
"Cc unit not always finishing cycle, customer said when storm came through, flooded basement, could caused unit to not working properly. Found hot water turned off and hose not even connected. Washer needs both Hot and Cold water to meet temp regulations. If not wanting to use any hot water, turn to Tap Cold but hot water has to be connected in order for unit to run properly. Connected hose and turned on Hot water. Ran diagnostics and calibration. All components are working. Unit is in basement. Basement floor is wet. Advised customer to put unit on a pallet or pedestal. Replaced cap from ts because this one on unit look to have water damage. Unit is good. Op Test Ok.; used 1 W11428524 (CAPACTIOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model gc5shaxvs01
Near Maple Heights, OH 44137
Corina B
Job Details: 09/05/2023
"Replaced the filter housing. Tested. Opt test ok. Drain pan is cracked, used silicone to cover crack. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KENMORE DRYER
Model 110.767126927671
Near Rocky River, OH 44116
Bill
Job Details: 09/05/2023
"Cc not heating, could not verify. Unit ignited 6 times in a row at the proper temps. Unit is operating as intended."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Gates Mills, OH 44040
Joe O
Job Details: 09/05/2023
"Cc: door reversal, and shelfs warpedFound 2 shelves warped. Needs shelvesCustomer to install shelves; ordrng 2 W11397871 (Shelf)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cleveland, OH 44124
Brian M
Job Details: 09/05/2023
"Cc of no ice Found ice bin to have ice and mold to have cubes Icemaker cycled while in home , Advised to watch"
We serviced a
FRIGIDAIRE WALL OVEN
Model FGET2765PBC
Near Painesville, OH 44077
Dan H
Job Details: 09/05/2023
"Customer complaint that ovens do not maintain temperature, oven temperature sensors are good, unit needs new controller; ordrng 1 5304503211 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Amherst, OH 44001
David R
Job Details: 09/05/2023
"Cc freezer not shutting. Found a screw on the left FZ glider came loose, causing the glider to not fully close. Corrected. Tested. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lorain, OH 44052
David R
Job Details: 09/05/2023
"cc unit not cooling, frosting in FZ compartment, not cooling correctly. Looked over what previous tech did. Found at bottom of door, liner is too far apart from cabinet, too much of a gap, causing warm air to get in and cause no cool issue. Liner is non repairable. Calling whirlpool techline to document. Non repairable; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bedford, OH 44146
Corina B
Job Details: 09/05/2023
Replaced the drain pump and control. Brought core back for return. Ran a calibration. Started a quick cycle. Opt test ok. Brought unused parts back for return .
We serviced a
CALORIC RANGE
Model n/a
Near Rocky River, OH 44116
Bill
Job Details: 09/05/2023
"Cc gas smell, could not confirm a gas smell. Keep getting a slight sense of gas, but nothing definitive. Bubble tested all connections"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Mentor, OH 44060
Dan H
Job Details: 09/05/2023
"Customer complaint that upper rack is falling off, confirmed, found adjuster broken, unit needs new adjuster ; ordrng 1 WPW10546503 (Adjuster), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mentor, OH 44060
Dan H
Job Details: 09/05/2023
"Installed new freezer section door, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mentor, OH 44060
Dan H
Job Details: 09/05/2023
"Customer complaint of burning smell and noise, power is good, Started timed dry cycle, heard rattling noise, noise is coming from motor, found felt slide became unglued and damaged, unit needs new motor and felt slide, no burning smell noticed, called whirlpool techline spoke to Chris, documented, customer does not want repair ; ordrng 1 W10612022 (Felt) and 1 279827 (Motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Novelty, OH 44072
Jason N
Job Details: 09/05/2023
"Cc unit not cooling, lights were out and no dispense functionsCustomer stated issue has happened twice in the past week, they have had to turn unit off at breaker to get unit to work properly. Checked pantry UI. Found water in door cavity and connectors on board green with corrosion. Disconnected board. Quoted customer replacement door/UI. Customer declined repair, estimate only. ; ordrng 1 W10815669 (Door-fip ss)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesterland, OH 44026
Jason N
Job Details: 09/05/2023
"Cc unit lid lock broken, will not lockRan lid lock test, lid continually trying to lock but will not engage. Replaced lid latch using customer supplied pre Id part. Ran test cycle, all functions passed. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Mayfield Heights, OH 44143
Jason N
Job Details: 09/05/2023
Installed connector from harness. Ran bake test 350 degrees. Unit preheat and cycle. Op test good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHT1817LW4
Near Maple Heights, OH 44137
Joe O
Job Details: 09/05/2023
Cc: freezer door will not stay shutFound gaskets are sealing. Door staying closed. Could not duplicate issue. Op test ok
We serviced a
GE WASHER
Model GUD27ESSMWW
Near Cleveland, OH 44109
Corina B
Job Details: 09/05/2023
"CC that the clothes are still wet at the end of a cycle. Is a business Cust stated people overpack the washer. Removed the front panel found water on the ground below the Gearcase. Started a heavy load with towels. Found when going into a spin cycle water is leaking. Will need a new Gearcase and shifter. Cust does not want to repair. ; rqstng P&A on 1 WH49X27322 (Gearcase), ordrng 1 WH18X27186 (Shifter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Chesterland, OH 44026
Dan H
Job Details: 09/05/2023
"Customer complaint that unit is not filling with enough water, started normal wash cycle, unit filled to normal water level and began agitating, unit is operating as designed"
We serviced a
GE REFRIGERATOR
Model GFE24JYKEFFS
Near Lorain, OH 44053
Marie V
Job Details: 09/05/2023
"Removed refrigerant, replaced compressor and drier. Good frost pattern. Advice to allow 24 hours before restocking unit. Op test ok; used 1 W10843121 (DRIER) from stock"
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Strongsville, OH 44149
Bill
Job Details: 09/05/2023
"Cc unit stops mid cycle, confirmed cc based on error codes F8e1 and f0e5 long fill and out of balance. Found drain line running on ground to drain, rerouted drain hose to top of utility sink. Cleared codes tested through auto test and spin and drain cycle. Opt test good, walked customer through loading process and what to do when unit goes out of balance."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mayfield, OH 44143
Jason N
Job Details: 09/05/2023
"Cc unit has a burning odor Pulled unit apart to inspect, found some lint being deposited on heater element housing. Cleaned off heater housing, reassembled unit. Went to run a test cycle, upon hooking up vent tube, found customer is using a flap style vent outlet installed on the interior of the house to hook up vent tube to. Flap is facing backwards, when unit runs, flap is being forced closed, cutting off airflow. Customer modified to correct airflow issue. Ran dryer test, good airflow and heat. Some residual burning smell from leftover lint stuck to housing. Advised customer this will dissipate after a cycle , if that. Called wp safety to document."