Local Reviews
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Arthur V.
DRYER WHIRLPOOL LER6646PW0 Replaced open element. Op test good ; used 1 279838 (ELEMENT) from stock
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Cc unit freezing food on top 2 shelves on ff compartment Read temps in ff, items on top shelf read 20-25 degrees, lower shelves at 38-40Read temps in, -2 degrees in freezer.Checked thermistor value at temp, 22k ohms. Ff thermistor read 7.2k ohms. Called WP techline, Thermistor value are correct per tech chart. Checked damper assembly for blowby air flow from freezer, no air flow. Damper operation working correctly. Techline suggest replacing UI control at this point if no air leak from freezer detected. ; ordrng 1 WPW10758681 (cntrl-elec)"
Arthur V.
DISHWASHER KITCHENAID KDTM404ESS1 Installed new motor and pump assy. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER MAYTAG MVWX655DW0 Checked out unit. No errors shown. Cycled in wash with a load op test good. Customer had a recording of noise but could not tell what it was. Unit not making any unusual noises at this time could not duplicate issue
Arthur V.
WASHER MAYTAG MVWC565FW1 Cust complaint unit was filling and she was afraid it would overflow. Ran diagnostics one error over sudsing. Found customer using regular tide. Advised about using only HE detergent and showed her where that information was in her users manual Unit checks good.
Arthur V.
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced water fill tube. Customer to monitor
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc: not dispensing iceFound unit will only dispense ice for one second and dispenses water at the same timeUi is receiving proper powerPaddles not communicating with uiNeeds ui and paddlesCustomer emailing pop; ordrng 1 W10353847 (PADDLE ASSEMBLY) and 1 W11265135 (UI)
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not powering onChecked voltage in, 246v L1to L2, 69v L1 to N, 169v L2 to N. Checked breaker, shut off and reset, same result. Advised customer to contact electrician."
Jason N.
WALL OVEN JENN-AIR JMW3430WS02 "Cc unit microwave does not heatChecked cavity fuses and magnetron, all checked good, checked door switches, checked good. Right side switch feels stiff. Unit needs appliance manager board and door switch assembly. Estimate only"
Jason N.
WASHER WHIRLPOOL WTW4800XQ4 "Cc washer started by itself Found unit stuck in wash cycle and tub with waterPer service pointer w10683100 for continuous test mode, ran cancelation of test mode via diagnostic input. Unplugged unit for 10 seconds, plugged back in. Unit in standby, op test good.; (created new UIS, deleted prior attachment to UisID 134274)"
Jason N.
WASHER WHIRLPOOL WTW7300DW1 "Cc clothes still getting white residueRan auto test and calibration, all functions passed, unit functions as intended.Called WP techline, suggested customer may be overloading, go to WP website and search white residue for instructions on causes. No other fix at this time."
Gabriel P.
RANGE WHIRLPOOL WFC150M0EW3 Terminal block is broken going to order one.; ordrng 1 WPW10245259 (block-term)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Compressor took a very good hit on left corner it is dented and every since it arrives to customer it hasn’t start amp read 8.8 too high customer will need a compressor also check the winding of compressor bj help me throughout ; ordrng 1 WPW10507886 (compressor)
Joe O.
REFRIGERATOR WHIRLPOOL GI6SARXXF05 steamed fill tubeInstalled water valve and fill tubeRan ice maker testOp test ok
Joe O.
RANGE ELE JENN-AIR JES9750CAS02 Cc: lights dimming on ui when trying to bakeFound lights to dim when when trying to bakeChecked power at power block receiving 240 voltsChecked power at control Control is receiving proper powerElements all check out fineNeeds a control boardCustomer does not want to repair today
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Installed control board Ran auto test and calibration Op test ok
Gabriel P.
WASHER GE GTW460ASJ7WW Found error code 24 and 23 lid critical fault ordering latch and harness ; ordrng 1 WH01X27954 (LID SWITCH) and 1 WH19X24141 (HARNESS )
Gabriel P.
WASHER MAYTAG MVWB865GW0 "Gearcase sound loud on spin customer need gearcase ,ordering ; ordrng 1 W10811956 (drum assy)"
Joe O.
WASHER WHIRLPOOL MVWC565FW1 Cc: would not drain and spinFound code f0e2 over sudsAdvised customer on detergent usageRan auto test and calibrationRan rinse and spinCould not duplicateOp test ok
Joe O.
WASHER WHIRLPOOL WTW5000DW1 Cc: unit popping and smokingFound outlet to be receiving 247 voltsFound control board to be burnt upNeeds a control boardCustomer does not want to repair today
Joe O.
REFRIGERATOR WHIRLPOOL MSD2756GEB Installed door chuteOp test ok
Corey L.
WASHER WHIRLPOOL MVWC565FW1 "Customer complaint white residue on clothes, ran diagnostics no codes found, advised customer to use 1-2 tbsp of he detergent and referred customer to whirlpool or maytag websites and search White Residue"
Corey L.
RANGE WHIRLPOOL WFG525S0HV0 "Customer complaint of f2e1 error code and back panel pops every use, f2e1 fault, replaced control, advised customer unit needs to be on a properly grounded dedicated circuit, customer has dishwasher plugged in same outlet, Called wpl techline Spoke with Kathy, wpl advised using the self clean feature to see if the metals need to settle, advised customer to try and call us back if the problem remains"
Macaulay G.
LAUNDRY CENTER WHIRLPOOL WTW7500GC0 Bushing in gear case is squeaking. Office to order gear case.; ordrng 1 W10811956 (drum assy)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Plug fridge for 25 minutes no noise found receiving worker said customer did not give specific details of what noise?await while fixing the next unit nothing is working properly
Macaulay G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 Ice maker is advancing but not sending voltage to valve. Office to order ice maker.; ordrng 1 241709804 (ice maker)
David R.
RANGE MAYTAG MER6600FZ2 "Left side of door, outer glass is coming apart. Will firmly press door to stick back together but comes back apart. Also found screws loose to door. Ordering outer door, trim, nameplate.; ordrng 1 W10761018 (trim-door) and 1 W11250167 (OUTER GLASS) and 1 WPW10612925 (nameplate)"
David R.
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived and Refrigerator is in Sabbath mode. Will not exit out of sabbath mode. Unplugged unit, waited then plugged back in. Still will not cycle off of sabbath mode. Not letting anything to be pressed. Followed owners manual and will not come out of sabbath mode. Disconnected all wires and still the same. Part is NLA.; saved tckt"
Gabriel P.
WASHER AMANA NTW4516FW1 "Replace control,ran calibration and auto test pass,took old control with me for return,opt test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Found bail arm in off position. Put in on position, held freezer door button, watched cycled and eject cubes and call for water. Op test ok."
David R.
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Replaced mag, cap, diode. Tested. Heated up. Op test ok."
Macaulay G.
DISHWASHER FRIGIDAIRE TH74219063 Replaced drain pump. All tested ok.
David R.
DRYER WHIRLPOOL WGD4815EW2 Sound is coming from motor. Door catch loose. Ordering motor and blower wheel and catch.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel) and 1 WPW10610880 (catch)
Macaulay G.
WASHER GE n/a LG. Not GE.
David R.
WASHER MAYTAG MVWB750WQ1 "Cc washer stops midway through cycle, sometimes turns off by itself without the clothes being done. Mentioned LD (long drain) popping up. Checked and no error codes stored. Passed service test. Everything looks good underneath unit. Pressure hose checks good. Ordering control.; ordrng 1 W10763742 (cntrl-elec)"
David R.
WASHER MAYTAG MVWB835DW0 Correct voltage at outlet. All wires plugged in. No lights or anything coming on. Ordering console and control.; ordrng 1 W10861510 (console) and 1 W11100602 (cntrl-elec)
Gabriel P.
OTR MICROWAVE WHIRLPOOL WML55011HS0 Found coupling crack and glass warp ordering for customer they will install don’t have to schedule us to come back ; ordrng 1 W11096343 (COUPLINGS ) and 1 W11213915 (RING) and 1 W11291538 (TRAY)
David R.
DRYER WHIRLPOOL WED5000DW2 Replaced handle. Op test ok.
Macaulay G.
RANGE FRIGIDAIRE FFGF3047LSJ Nothing that has been done has fixed it. Unit is having more issues than before part was replaced. Power to unit is testing ok. Customer can not keep putting money into unit. Send to management for refunding process.
Macaulay G.
WASHER AMANA NTW4516FW3 Unit not shifting from agitation. Replaced shifter from truck stock. Ran calibration cycle. All tested ok.; used 1 W10913953 (ACTUATOR) from stock
Macaulay G.
REFRIGERATOR KITCHENAID KRFC300EBL01 Replaced crisper drawer and slide for drawer.
Paul P.
DRYER ELECTROLUX EIMGD60JIW3 "Started work on dryer, found blower had stripped out, center post had melded on to motor, and motor lock damaged. Office to order motor and motor front bracket lock.; ordrng 1 134693302 (MOTOR) and 1 134707900 (lock)"
David R.
DISHWASHER MAYTAG MDB4949SDZ0 "Home Depot said another company came out Yesterday and tested pump and seal and said everything was good. Verified and tested with water. No leaks, everything all tight. Op test ok."
Brian M.
RANGE KITCHENAID KODE507EBS04 Customer showed pop took pic. Could not locate model serial tag Cc of F3e3 Found stored error of f3e3 Meat probe connector jack or meat probe shortedChecked board resistance is normal checked resistance of probe it is normal Plugged probe in during test mode and it’s reading ambient air temp of 73 degrees house is about 75 so temp reading is normal Running test bake pre heat in upper and lower oven to 250 Lower oven bake preheat reached 250 in 7 min and convect pre heat of 325 in 3 min Upper over bake preheat reached 250 in 7.3min went to switch to convect and unit is asking for meat prob to be removed or enter a temp. Put unit back into service mode temp probe is reading a temp of 165Called whirlpool states that the jack and board are bad and needs replaced not a temp sensor; ordrng 1 W11179310 (CONTROL BOARD ) and 1 W11220388 (MEAT JACK )
Gabriel P.
MICROWAVE AMANA AMV2307PFS2 "Found diode making contact with metal frame making it to buzzing,I use old one and it work also corrected issue"
Joe O.
DRYER GE GTDP200EF3WS "Cc: timer spinning but would not make selectionFound contacts worn out in timerNeeds new timer; ordrng 1 WE4M533 (TIMER10238), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Dishwasher is not draining properly. Found that flap in drain hose was not opening when drain pump turned on. Corrected drain hose issue. All tested ok.
Paul P.
DISHWASHER WHIRLPOOL KUDP01DLBT6 "Spoke to customer, she’d rather I came first thing tomorrow morning.; schdld next appmnt for 4/4 THU 8 am"
Joe O.
WASHER WHIRLPOOL MVWX655DW1 Cc: not starting and off balanceFound no stored codesRan auto test and calibration Unit functions as designed Basket is spinning straightOp test ok test ok
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc not cycling Found unit stuck in sense mode Reset control Found error for overload Rest board Ran manual test of valve drain spin and agitate due to Lowe’s not having water hookup Unit is functioning as design
Arthur V.
WASHER MAYTAG MVWC565FW0 Replaced water valve. Op test good.
Brian M.
WASHER MAYTAG MVWB855DC3 Installed gearcase and clutch Ran calibration OP TEST OK
Gabriel P.
RANGE WHIRLPOOL MGR6775BDS Found 120 v going to igniter but not glowing customer need igniter giving her an estimate replace new one from truck stock I accidentally broke one but had and extra one on truck only charging her for one ; used 2 12400035 (IGNITER 52.99) from stock
Brian M.
DISHWASHER GE GDT695SSJ0SS Cc unit not starting Found unit to be telling control that door is open Removed connector to door switch and made sure of corrosion reseated connector Ran service mode again and door is showing closed and normal Ran test cycle unit is functioning properly at this time OP TEST OK
Macaulay G.
DISHWASHER WHIRLPOOL WDT780SAEM1 Sump motor is receiving 120 vac but not engaging. Sump motor needs replaced. Customer to advise.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Icemaker not rotating,replacing from truck stock ,opt test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock"
Jason N.
DISHWASHER KITCHENAID KUDE48FXSP5 "Installed sensor, ran test wash. Unit leaking around pump seal in many places. Unit tub is corroded. Advised customer to call WP."
Corey L.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint washer not working, customer said it would fill then drain, ran diagnostics f8e1 no fill long fill, started normal wash cycle, unit filled and advanced to wash, ran manual spin and agitation tests, unit is operating as designed, customer has dryer and lights on same power supply, drain hose was on the sink when tech arrived"
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Cc of no power Found power plugged in and bare wires In terminal block not hooked up Wired nutted wires and unit is running OP TEST OK
Arthur V.
REFRIGERATOR JENN-AIR JFX2897DRM02 Replaced evap motor kit. Cleared all ice from evap. Op test good
Arthur V.
MICROWAVE FRIGIDAIRE FPBM3077RF Replaced switches. Op test good
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHS2311LBFA Customer concerned about a buzzing noise Upon arrival unit off ( they just came back from a week where the unit was off). Started unit shortly before i arrived and unit now is not making noise. Customer to leave plugged in and monitor. Unit did start to cool. Could not duplicate issue
Jason N.
REFRIGERATOR WHIRLPOOL MTB1956DEW Installed listed ice maker and gasket. Steamed gasket for better sealing. Ran manual harvest of ice maker. Op test good.
Jason N.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Cc temps not consistent in ffFound ff evap. Frosted over. Defrosted, positioned thermistor farther down suction line per service pointer w11092686D. Checked pantry thermistor step 67, checked good. Checked pantry evap fan operation step 3, checked good. Set defrost timing to standard 8 hr defrost in diagnostics step 7."
Joe O.
DISHWASHER KITCHENAID KDFE104DSS2 Installed filter and owiRan test cycleOp test ok
Joe O.
WASHER AMANA NTW4516FW3 Installed listed partsRan auto test and calibrationOp test ok
Joe O.
WASHER MAYTAG MVWB765FC3 Cc: noises during operationFound error codes f0e4 spin limited by water tempFound hot/cold switched at water valveError f7e9 locked rotorRan tests per tech sheetCleared codesRan auto and calibrationUnit sounds and is operating as designedOp test ok
Joe O.
WASHER WHIRLPOOL WTW4816FW2 Cc: noise when shiftingNo stored codesChecked under unit to make sure everything was tightRan auto testRan a quick washOp test ok
Brian M.
WASHER DUET WHIRLPOOL GHW9400PW0 Installed control Ran auto test unit does not seem to have a calibration mode No errors on completion off auto test OP TEST OK
Brian M.
DISHWASHER KITCHENAID KDTE204DSS0 Cc unit just ran and ran for like 3 hours and soap residue left on dishes Found both screens clogged with debris Cleaned filters ran test OP TEST OK Advised customer on filter cleaning
Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit made a boom sound and unit was stuck in a lock later came down unit unlocked and then they ran a rinse and spin and it was fine they then ran another load and it was fine Ran diagnostics found error for overload explained to customer on over load conditions. Said they never overload it. Ran auto test OP TEST OK Called whirlpool to state findings advised to rerun test and unit is functioning properly at this time and does not need any parts
Brian M.
DISHWASHER MAYTAG MDBH979AWW4 Cc that start button not working Found user interface lighting up and for a second unit was running then I popped open the door to see if I can get it to resume and it did not respond Could not get cancel button or heavy buttons to respond either Needs user interface control
Brian M.
WASHER MAYTAG MHW8200FW0 Cc that unit is filling detergent cartridge with to much water Customer had already gotten a replacement cartridge and it does the same thing Spoke to Sr tech and they advised on raising the front feet to tilt unit back a little more for siphoning to function properly but unit is in tight spot with dryer on top and can’t be raised anymore Advised customer that she can call whirlpool and see if they can send her the detergent cup instead because this was an optional extra piece that can be bought
Arthur V.
REFRIGERATOR KITCHENAID KRFC704FPS01 Please order ; ordrng 1 W10917894 (WATER TUBE )
Arthur V.
WASHER GE GTWN4250D2WS Could not get hub nut loose. Tried cutting off no good. Needs inner and outer tub. Did not reschedule due to ordering additional parts. Took all parts with me. If repair is approved AV only Talked to SM ; ordrng 1 WH45X10112 (basket hub & ring) and 1 WH45X20473 (washer tub assembly)
Corey L.
WASHER KENMORE 66513129K703 "Customer complaint dishwasher fills up then drains, confirmed found diverter valve corroded, quoted to replace diverter, customer would like to shop around for a new appliance ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Replace parts listed,opt test ok"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA "Found no frost on back by the air handler kit I replace fan is working also found no water inside ice maker fill tube line was frozen Frigidaire explain me how to take care issue by putting foil duct tape around the line for ten inches,so stem ice and wrap foil tape around fill tube opt test ok"
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEW01 "Notice customer had the same pin valve ask her to replace it for an inlet valve unplug water line from back it didn’t had no pressure going to fridge water pressure was to low valve mite be corroded .there is no issue with fridge,opt test okay"
Jason N.
DISHWASHER WHIRLPOOL WDF510PAYB6 "Cc unit not washing Ran wash cycle, unit fills, wash motor buzzing, will not wash. Power in good at 121v. Unit needs motor sump assembly. ; ordrng 1 WPW10482480 (pump&motor164.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER MAYTAG MDB8989SHZ0 "Bottom lid frame was dented a little straight dent,opt test ok,also show manager she said it was good"
Joe O.
MICROWAVE WHIRLPOOL RM988PXSW Cc: fuse needs replacedPulled panel off of unit to get to fuse and unit started workingChecked over connectionsEverything is in place and working as it shouldOp test ok
Joe O.
WASHER AMANA NTW4516FW1 "Cc: will not cycleFound error code f5e2 lid lock faultRan auto test lid will not lockRan test per tech sheetNeeds lid lock; ordrng 1 W11307244 (LID LOCK8685), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
FREEZER MAYTAG n/a Cc: not cooling top rackFound evap fan getting 120 but will not spinSupplied 120 to fan and it does a half spin and shuts offNeeds evap fanUnfortunately there is no model serial tag on unit so I cannot look up parts
Joe O.
WASHER MAYTAG MVWX655DW1 "Installed gear case, hub, cam and beltRan auto test and calibrationOp test ok"
Jason N.
DRYER WHIRLPOOL WED7500GC0 "Replaced terminal block and black hot wire, using truck stock. Could not test, no power cord available to connect to unit. Unit is ready for operation; used 1 279320 (BLOCK-TERM) from stock"
Jason N.
RANGE MAYTAG MGRS752BDW "Installed burner ignitor, op test good."
Joe O.
WASHER MAYTAG MVWB835DW3 Cc: grinding/rubbing noiseFound unit making a grinding noise in a hand spinFound error code f7e5 shifter faultRan auto testFound unit not shifting properly between agitate and spinNeeds gear case and clutch; ordrng 1 W10754448 (CLUTCH) and 1 W10811956 (GEAR CASE)
Jason N.
DISHWASHER KITCHENAID KDTE204GPS0 Installed rails and adjusters. Op test good.
Jason N.
WASHER MAYTAG MVWX600BW0 "Cc unit clicks and then stops workingRan diagnostics, actuator not engaging, will not shift from agitate to spinFound components underneath of machine covered in oil. Unit needs gearcase, actuator, pulley, motor.; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W11035747 (gearcase) and 1 WPW10006355 (actuator)"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. Ran diag no codes. Ran a calibration. Started a rinse and spin with clothes. Working as designed. Optest ok."
Jason N.
RANGE MAYTAG MER8680BS0 "Cc unit sparked and not heating correctlyFound bake element physically open, unit needs bake element; ordrng 1 W10779716 (elmnt-bake5857), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR JENN-AIR JFI2589AEP "Display is not showing anything but blue and white dots ( refer to pictures). Everything is working, just not the display. Checked for display control on Marcone, NLA. Did nationwide search, NLA; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Cc unit not washing Found unit getting power Unit will fill but sump does not kick in Found drain pump to be extremely loud with no obstruction Needs sump and drain pump ; ordrng 1 W10876537 (drain pump) and 1 W11087376 (pump&motor)
Dan H.
RANGE WHIRLPOOL WFC310S0ES2 "Customer complaint that new elements are not heating either, elements are only recieving 208vac, found 208vac from supply, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHB0 Cc unit not washing Found unit to be getting proper power And sump is not turning on Needs sump assembly ; ordrng 1 W11087376 (pump&motor)
Corina B.
RANGE WHIRLPOOL WFE505W0HB1 Replaced the cooktop. Optest ok
Brian M.
WASHER MAYTAG MVWB855DC3 Cc unit not filling correctly Found little to no water entering on cold side but valve is getting power Needs water valve ; ordrng 1 W11165546 (WATER VALVE )
Corina B.
WASHER WHIRLPOOL WFW8300SW04 "CC that the washer tripped the breaker and does not work. Checked the outlet, good. Ran diag f28 SERIAL COMMUNICATION ERROR, f24 WATER TEMPERATURE SENSOR ERROR, checked the wires to ground, the cord and to the motor, good. Tried going into CO test won’t start. Will need a new control. Cust does not want to repair"
Corina B.
FRONT LOAD WASH GE WCVH6800J1WW CC that there is a loud noise in the spin. Ran a drain and spin. Found the bearings are grinding. Will need a tub and drum.
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics no error code,ran drain and spin pass,ran calibration,pass everything is working,opt test ok"
Corey L.
DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint dishwasher won’t start, confirmed no selections are responding, control is getting power, performed stuck key test, drain did not turn on, replacing control; ordrng 1 W11120155 (CNTRL)"
Gabriel P.
WASHER WHIRLPOOL WTW8500DC2 "Found error code over suds,and off balance load,lid switch was good ran calibration and auto test pass found water line reverse when asking for cold water it was coming out hot customer corrected hoses opt test ok"
Corey L.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer vent is discolored from the new silver and it is rough snagging clothes, confirmed, advised the discoloration is normal once the heater expels the heat, the mesh on the heater box is jagged and rough on the bottom right side of heater box mesh screen; ordrng 1 WP8541818 (box)"
David R.
WASHER WHIRLPOOL WTW75000GW2 Washer recommended to be used on a outlet without GFI. Recommended customer to put new outlet in or talk to electrician for options. No error codes. Correct power from outlet. Washer is working as designed.***** customer to call whirlpool for more information.
David R.
WASHER WHIRLPOOL WTW5000DW2 "No error codes. Put on different cycles to test height of water level, showed customer. Water gets added throughout cycle as well. Advised to not use normal if you want a lot of water, deep water or bulky. Watch amount of clothes being put in. All components check good. Calibrated. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced controls, tested. Op test ok."
Dan H.
RANGE WHIRLPOOL JGS9900BDB "Installed new cooktop and orifaces, unable to test due to. Missing burner caps"
Dan H.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that unit is not spinning clothes out, ran diagnostics found f7e6(motor fault), ran manual test cycle, unit agitates, unit spins, found unit not sitting level,leveled unit, ran drain and spin with wet load, unit spun out clothes to barely damp, unit is operating as designed"
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint that water is coming out gray, water is clear now, advised customer that this is normal with new fridges and water filters, unit is operating as designed"
Dan H.
RANGE KITCHENAID KFGD500ESS04 "Customer will email proof of purchase , installed new burner head and name plate, op test good"
Corey L.
REFRIGERATOR KITCHENAID KRFF302EBS00 "Customer complaint sticky spacer for light switch on door fell off, confirmed, reapplied spacer with silicone adhesive, im filled with door shut, op test good"
Corey L.
RANGE AMANA AGR5330BAB3 "Customer complaint of a gas smell from the left side burners, did not smell gas coming from burners, lit burners then let them cool twice with still not gas smell, unit is operating as designed, advised and instructed customer to make sure burner caps are on correctly"
David R.
WASHER MAYTAG MVWB855DC3 "Correct voltage at outlet. Checked voltage coming from power cord, correct. Board either not receiving or sending power out. No lights or any display showing up. All wires are plugged in. Ordering control and console; ordrng 1 W11112662 (console) and 1 W11171748 (CONTROL )"
Corina B.
WASHER WHIRLPOOL WTW5000DW2 Replaced the control. Brought core back for return. Ran a calibration. Started a normal cycle. Optest ok.
Dan H.
RANGE GE ZDP366NP2SS "Customer complaint that oven is not heating, confirmed, found no power to element, unit needs new control, customer does not want repair at this time ; ordrng 1 WB19K10061 (relay board asm rt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL GI6SARXXF04 "CC that the unit is not cold enough. Ff 35* fz.03*. Checked the evap good frost pattern, checked the evap and condenser fan, running. Checked the thermistors good. Checked the gaskets, good seal. Checked the condenser coils were covered in dust and dirt. Cleaned the coils. Advised cust to clean the coils every year. Optest ok."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Found lots of ice on ice bin they are using the ice alot explain customer that onces ice bin is empty it takes 4 hours to make 8 cubes of ice so if there constantly using ice the bin will always stay empty no issue found on icemaker ,opt test ok"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGHB2869TF Replace parts order opt test ok
Corina B.
REFRIGERATOR KITCHENAID KSSC48FMS00 "CC that the over temp is flashing and the ice maker is overflowing with water. Checked the ice maker, ice blocking the fill tube causing the water to over flow. Cleared out the ice. Will need a main control. ; ordrng 1 W10823805 (cntrl-elec 34151), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL DU915PWPS2 "Found lots of suds inside after running a normal cycle,lots of bubbles start to come out from left corner,explain customer of possible issue that could cause that clear all suds out ran machine for 20 minutes no leak no suds opt test ok if start leaking again explain customer that she will need and inner door cause is warp a little and chewing up in corners"
Corey L.
WALL OVEN KITCHENAID KEBC208KSS0 "Customer complaint oven stayed on past 350 burned her food then said too hot after cycle was canceled then got hotter so she called fire department and shut breaker off, found bake relay on control stuck open, unit needs new control, control no longer available 4453379, unable to repair"
Corina B.
WASHER MAYTAG MVWC6ESWW1 "CC that the unit does not start. Found the lid switch is open. Will need a new lid switch. Office to order part. ; ordrng 1 WP8318084 (switch-lid 3065), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WFE505W0HZ "Customer complaint seal is falling off, found two clips not clipped onto cavity, clipped seal in place, op test good"
Corina B.
WASHER WHIRLPOOL WTW5800BW0 CC that the water going into the washer is buzzing loud. Found when the hot water valve is turn on is buzzing. Has power to the valve. Will need a new water valve. Office to order part. ; ordrng 1 WPW10601449 (housing)
Gabriel P.
REFRIGERATOR WHIRLPOOL GT1SHTXMT01 Tap control box and started running back up thermalstat is going bad it turn off after few minutes then tap again then started giving customer and estimate he will not fix do not order parts
David R.
RANGE WHIRLPOOL WEGA25H0HN0 Put new panel on but was damaged from shipping. Dents and side coming apart.; ordrng 1 W11291470 (PANEL)
Dan H.
REFRIGERATOR FRIGIDAIRE FFHS2611PF0 "Installed new ice maker and container, op test good"
David R.
WASHER WHIRLPOOL MVWX655DW1 "Off balance load fault. Basket is moving freely. Performed service test, actuator is shifting and working between agitate and spin. When spin is performed, basket will spin, stop, spin, stop for about 5 seconds. Can not reach RPM. Capacitor checks good. Tested windings for motor, out of range. Needs motor.** customer explained they are moving and all paperwork is packed up. Do not remember when the unit was bought and do not have POP. DO NOT ORDER PARTS; ordrng 1 W11026785 (motor-drve 204.55), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MVWB980BW0 "Customer complaint of f51 error code, confirmed, bearings are worn, unit needs new bearings, rotor, motor, and rPS sensor; ordrng 1 280146 (rotor) and 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)"
David R.
DISHWASHER MAYTAG MDB8959SAB1 "UI not responding to keys being pressed. Tried unplugging from outlet and also from control board. UI not responding. Needs UI.******Do Not Order; ordrng 1 WPW10475779 (panel-cntl 152.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR KENMORE 10645422800 "Customer complaint dispenser is not dispensing after a burning smell on door, found black soot around auger, auger motor failed; ordrng 1 W10822606 (motor 151.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer is not working after a power flicker, unit is getting proper power, found green led on control not lit, unit needs new control ; ordrng 1 W11170319 (CNTRL)"
Corina B.
WASHER WHIRLPOOL ATF6000FS0 CC that the loud noise came back after the belt was replaced. Ran a load of clothes on a rinse and spin. Found oil leaking on the tub. Will need a new tub and basket. Customer does not want to repair. Office to refund the previous parts and labor except the sc. ; saved tckt
Brian M.
DRYER WHIRLPOOL WED4815EW1 Cc of scraping sound Found drum warped and rubbing rear bulk head and but a groove into bulk head Needs bulk head and drum ; ordrng 1 W10899578 (drum) and 1 W11178668 (REAR BULK HEAD )
Jason N.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed ui panel op test good"
Jason N.
WASHER WHIRLPOOL WTW4800XQ4 "Cc unit does not spin or drain. Plugged in unit, ran auto test, unit does not drain.Cleared tub of water, pulled drain pump. Pump impeller broke. Unit needs drain pump. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 WPW10276397 (PUMP ASM, DRAIN) from stock"
Jeff M.
DISHWASHER MAYTAG MDB8989SHZ0 The unit is filling and heating. The sump is seized. The u;it drains fine. The unit just needs a new sump assy.; ordrng 1 WPW10591570 (SUMP)
Jason N.
REFRIGERATOR MAYTAG MFI2269VEB1 "Cc unit not coolingTemps in both freezer and ff read 65 degrees, no frost pattern on evap. Compressor not running, relay clicking. Checked start relay, 4.5m ohms, unit needs start device. Replaced using truck stock, compressor running, frost pattern starting, op test good. Advised customer to wait 48 hrs. For temps to return to normal. ; used 1 8201786 (STARTER) from stock"
Corey L.
DISHWASHER KENMORE 66513153K701 "Customer complaint dishwasher is leaking from underneath, started wash cycle, let unit run for 30 minutes without a single drop, there is no evidence of water, left water mat and advised customer to check this a few times throughout the next few cycles, also left customer another wm"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Replace parts fridgeidare told me to replace,opt test ok"
Jeff M.
REFRIGERATOR MAYTAG MFT2976AEM00 "Main control is not sending power to the heating element. At the main control I tested at the p2 connect. brown wire to pink wire thermostat tested good. Pink wire to neutral tests the thermostat and heating element heating circuit tested good needs a new main control.; ordrng 1 WPW10581606 (MAIN CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER WHIRLPOOL NTW4516FW3 "Found no leak did few checks for customer they said when running few loads stop leaking,no issue found opt test ok also found pop in sb web"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replace parts listed,and steam ice from evaporator,opt test ok"
Jeff M.
WASHER WHIRLPOOL MVWX600XW0 "The unit has a f1 e2 motor fault code main control has failed needs replaced est only ; ordrng 1 W10745339 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWB835DW1 Cc that unit leaks water when unit is off Found water valve not shutting when unit is off Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W11165546 (VALVE) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "The ice maker is getting power. The ICEMAKER failed. I looked for the part unable to find it ; ordrng 1 W10882923 (ICE MAKER ), used 1 W10882923 (ICE MAKER ASSY) from stock"
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017FB-0 Cc unit not heating and light under neath burnt out Ran multiple test with coffee mug and water . 6 30 sec test and 2 2min test Unit is heating just fine Advised customer on how to replace light (40 watt light ) OP TEST OK
Brian M.
WASHER ROPER RTW4516FW2 "Cc of not washing Unit in store that does not have a water hook up Manually tested each cycle Unit is operating as it should, OP TEST OK"
Brian M.
DRYER MAYTAG MEDB835DW4 Cc unit not turning on Installed cord properly and unit turned on and heated OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Installed gearcase and hub Ran auto test and calibration Ran drain and spin Could not hear noise OP TEST OK
Jeff M.
REFRIGERATOR WHIRLPOOL GX2FHDXVB04 The unit will not go through an automatic defrost. I put the unit in force defrost tested good. I tested the brown 2 orange wire which is testing the defrost thermostat. I tested the brown to neutral wire which tests the entire heating circuit both tested good installed a defrost control unit tested good.; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock
Jeff M.
DISHWASHER WHIRLPOOL DU1055XTVQ0 The wash motor is strong the heater is working properly customer is not using rinse aid.
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Cc: unit flashing spinSpin is a error code for long drainFound unit to have stored code for f8e1 long fill no fillRan auto testUnit is filling and draining properlyBut has sensing problemsNeeds control board; ordrng 1 W11116590 (CONTROL)
Jeff M.
WASHER WHIRLPOOL WFW92HEFW0 Reinstalled the putter Bellow clap tested good
Jason N.
RANGE WHIRLPOOL WOD51ES4ES01 "Installed listed fuse, powered on unit. Keypad disconnected, found ribbon wiring to ui tore. Unit needs ui membrane; ordrng 1 W10695003 (swtch-memb)"
Jeff M.
WASHER WHIRLPOOL WFW92HEFC The washer hose gasket was worn out customer has extras installed a new gasket in the water hose tested good
Jason N.
DISHWASHER KITCHENAID KUDE48FXSP5 Installed listed control and wash/drain parts. Found owi sensor burnt. Unit needs owi sensor. Collected extra drain pump.; ordrng 1 WPW10705575 (sensor)
Arthur V.
RANGE WHIRLPOOL WFG320M0BS3 Qoute for replacing outer door glass . Cust does not want repaired
Jeff M.
REFRIGERATOR FRIGIDAIRE FGHB2866PF9A I called Frigidaire tl spoke with William file # The unit is nonrepairable the back wall is completely rotted. Frigidaire will contact customer 48 to 72 business hours
Jason N.
WASHER MAYTAG PAVT244AWW "Cc unit stopped in mid cycle, making loud noiseFound water in tub, plugged in, ran drain spin cycle. Loud noise, unit not spinningRemoved drive belt, spun tub, motor, and drain pump by hand. Drain pump bearings bad, unit needs drain pump.; ordrng 1 WP35-6780 (pump-water9111), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHT1831QS3 Found drain inside of fresh food area clogged causing water to leak onto top shelf. Cleaned out drain. Op test good.
Arthur V.
COOKTOP ELE WHIRLPOOL WFE320M0ES1 Replaced cooktop. Op test good
Joe O.
DRYER WHIRLPOOL WED8540FW1 Cc: check vent lightFound code f4e3 restricted air flowFound unit to have a very long way to travel for ventingUnit also has a lot of excess vent behind unitUnit is working as designed Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.
Corey L.
WASHER WHIRLPOOL WTW8000DW2 "Customer complaint of a loud noise while spinning, confirmed noise, found bearings failed making a deep roaring, unit needs gearcase, only need one job count for this; ordrng 1 W10811956 (drum assy)"
Joe O.
WASHER MAYTAG MVWC6ESWW1 "Cc: unit will not startFound unit to startGear case is making a lot of noiseAnd brake is sticking and squealing Needs gear case, clutch, brake, spanner nut, and drive blockCustomer does not want to repair"
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Customer complaint of a clicking noise and a strange odor from the fridge, air filter is missing, and found damper motor excessively loud, unit needs new damper motor, showed customer filter can be purchased at a Home Depot; ordrng 1 W11164593 (DIFFUSER)"
Corey L.
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 "Customer complaint water is barley dispensing, confirmed, when removing filter water pressure was normal, when the filter is first pulled from housing it’s sprays water into housing, valve on housing not closing all the way, unit needs new filter housing, also found saddle style valve, advised this is a potential flood hazard and should be replaced with a ball valve; ordrng 1 WPW10121138 (housing 86.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
KITCHEN WHIRLPOOL WFG320M0BS3 "Customer complaint door coming apart, confirmed stainless trim is coming apart from glass, needs outer glass and trim, scheduled for 4/4 but advised customer we will contact them when the part is available if Thursday is to early for part to deliver; ordrng 1 W11176456 (OUTER GLASS STAINLESS)"
Jason N.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Cc unit door not staying shut, she has to tape it.Found bottle on lower door shelve holding door open. Unit also tilts forward, adjusted leveling feet to allow door to semi close. Op test good."
Corey L.
REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Customer complaint ice maker is not making ice and they still want the bottom deli drawer replaced, found ice maker not getting power, unit is getting correct power, control not sending power, customer had power outages a week ago; ordrng 1 WPW10256774 (pan-meat 65.30)"
Jason N.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Installed listed control, thermistor and fan blade. Set into diagnostics. Checked defrost heater. Op test good."
Dan H.
DISHWASHER WHIRLPOOL WDF560SAFW2 "Customer complaint that unit is not draining, found drain pump no pumping, drain pump is recieving 120vac , installed new drain pump , op test good ; used 1 W10876537 (PUMP-DRAIN) from stock"
Dan H.
FREEZER UPRIGHT MAYTAG MQF1656TEW02 "Customer complaint of ice build up on floor, found evaporator drain tube clogged, cleared drain tube, op test good"
David R.
REFRIGERATOR WHIRLPOOL EB9SHKXVQ03 "Temp in FF 55*. Frost pattern is over the Evap cover. Performed service mode step 1. Defrost circuit reading good at watts meter, 500. Needs control board.*****Did not use part. Used for estimate; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD 152.20) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Customer complaint compressor is making a high pitched sound, could hear sound customer was referring to this is normal operating sound of compressor, unit is not installed yet because the kitchen is being redone, unit is not level, unit is operating as designed"
David R.
WASHER WHIRLPOOL WTW5000DW2 "Cc clothes are still wet/damp at end of cycle.F7E6 motor fault. Nothing binding basket. Drain pump is working. Found part of cam chipped off. Replaced from t/s. Went through drive system. Ordering motor, cap and shifter.; ordrng 1 W10913953 (actuator) and 1 W11158831 (CAP) and 1 W11283592 (MOTOR), used 1 W10721967 (PULLEY) from stock"
David R.
REFRIGERATOR KENMORE 596.765926 "New valve will not dispense water, ohmed out solenoid and reads open. Ordering new valve.; ordrng 1 Wp67006531 (valve-inlt)"
Corey L.
REFRIGERATOR KENMORE 59672919200 "Installed fill cup, op test good"
Macaulay G.
WASHER MAYTAG MVWB725BW0 "When in the spin cycle, wash tub is very loose on the shaft. Bottom of wash tub itself has become worn. Office to order wash tub and hub. ; ordrng 1 W10518300 (basket) and 1 W10820039 (hub)"
Corey L.
DISHWASHER MAYTAG MDB7749AWM2 "Customer complaint dishwasher won’t start, confirmed found silver migration on ui ribbon and fuse open, replaced with ts, op test good; used 1 W10258275 (BIMETAL) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint of moisture by im facia, confirmed found door loose at hinge and sagging to not allow Im door seal to meet against facia, adjusted and tightened door, installed listed parts, op test good"
Macaulay G.
WASHER MAYTAG MVWB765FC2 Bushing in gear case is squeaking when spinning. Office to order gear case.; ordrng 1 W10811956 (drum assy)
David R.
WASHER MAYTAG MAH6500AWQ "Replaced drain pump, tested in cycle. Op test ok."
David R.
RANGE WHIRLPOOL WFE505W0HS1 "Replaced parts, tested. Op test ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Replaced thermistor and gasket. Ice maker came damaged in box. Office to order ice maker.; ordrng 1 WPW10300024 (icemaker)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Control not registering proper temperature in fresh food compartment. Office to order control and harness with thermistor.; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec)
David R.
RANGE HOOD WHIRLPOOL WVU37UC0FS0 "Replaced blower fan, tested. Op test ok."
David R.
WASHER MAYTAG MVWX500XW0 "Replaced all parts, tested, calibrated, op test ok."
David R.
WASHER MAYTAG MAH6500AWQ "Found hoses loose, tightened and tested. Op test ok."
Dan H.
WASHER WHIRLPOOL WTW4800BQ0 "Customer complaint of loud b noise, confirmed, bearings are worn, unit needs new gearcase, customer does not want repair ; ordrng 1 W11255272 (GEARCASE 254.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
RANGE WHIRLPOOL WFE550S0HZ1 Replaced all insulation and odor is still here. Called tech line and spoke with JK. He instructed to have customer run a long self cleaning cycle. Customer is afraid to run cycle for fear of it catching fire at that high of a temperature. Odor is very dense. Odor starts during preheat cycle around 300.
Dan H.
MICROWAVE WHIRLPOOL KHMS2056SSS4 "Customer complaint that fan/light buttons are pushed in, confirmed, found mount on panel broken, no damage to buttons or control, unit needs new panel ; ordrng 1 W10282803 (panel), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WFW75HEFW0 "Cust showed pop, sent pic. CC that the clothes are coming out wet at the end of a cycle and water staying in the fabric softeners department. Ran diag f9e1 long drain. Ran a CO test, drain pump is clear. Started a load of clothes on a rinse and spin. Clothes came out damp. Checked the dispenser is clear. Advised cust to use 1-2 tablespoons of he detergent. Optest ok."
Macaulay G.
WASHER MAYTAG MVWC565FW1 Replaced control. Ran calibration cycle. All tested ok.
Macaulay G.
REFRIGERATOR AMANA ABB1921WEW3 Replaced harness with thermistor. All tested ok.
Dan H.
WASHER WHIRLPOOL WFW9150WW01 "Customer complaint that unit is leaking, found hair build up between door glass and boot, removed, started normal wash cycle, found a hole in drain hose from tub to pump, unit needs new drain hose ; ordrng 1 W10609566 (hose 36.86), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replace part listed,opt test ok"
Gabriel P.
DRYER MAYTAG MEDC465HW0 "Temp coming out of dryer 179 degrees and inside was 240 customer has a fire hazard foil and white pluming plastic tubing going to the out side explain to him of possible moister can happen inside,other than that everything working properly"
Brian M.
RANGE WHIRLPOOL WEG730H0DS0 Cc that unit is giving error F8E0 Checked fan motor .. motor passed Checked Hall sensor .. sensor passed Checked voltage to motor while In diagnostics.. no voltage going to fan Needs control board Customer does not want to repair at this time Estimate only and he will call whirlpool about getting it covered