Local Reviews
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Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint of ice build up, found frost building up on freezer section drawer, found door not closing completely, adjusted drawer, door sealing correctly now, op test good"
Gabriel P.
DRYER WHIRLPOOL MED6630HC0 "Found limenate floor in the back broken took picture explain customer that could be the cost off the pot all of water that was on floor when I arrive the first visiteverything started working fine,opt test ok"
Dan H.
REFRIGERATOR IKEA IX5BBEXDS00 "Customer complaint of loud buzzing noise, confirmed , found frost build up on evaporator hitting evaporator fan blade, cleared evaporator installed new thermistor, op test good ; used 1 W10902214 (THERMISTOR) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW4950HW1 "Replace transmission,opt test ok"
Gabriel P.
DISHWASHER AMANA ADB1400AGW1 "Replace control and dispenser,opt test ok,took core with me"
Corey L.
RANGE WHIRLPOOL WFG320M0BS3 "Replaced side panel, op test good"
David R.
WASHER MAYTAG MVWC565FW1 Cc of unit not draining. Found debris clogging up hose to drain pump. Removed all debris. Tested in service mode. Unit drained. Op test ok
Corina B.
WASHER WHIRLPOOL WTW4855HW1 entitlement is good. CC that the basket is loose. Advised cust that the basket sits on springs. Optest ok.
Joe O.
WASHER MAYTAG MVWB755DW0 "Cc: error code f3e1, and not going into spin cycleFound error code f3e1(pressure system fault. Ran auto test. Checked pressure hose from control to pressure dome. Checked good. Replaced control. Ran auto test and calibration. Op test ok"
Jason N.
RANGE KENMORE 790.7250901 "Cc unit oven not working smells of gasFound bake igniter not working, drawing 2.1a. Very weak. Replaced using truck stock. Ran bake test, op test good.; used 1 12400035 (IGNITER) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 CC that there is a noise in the ice maker. Found insulation inside the fan. Removed the insulation. Optest ok.
Corina B.
DRYER WHIRLPOOL WED4616FW0 CC that the door is hard to open and close. The door is opening and closing its working as designed. Replaced the timer and thermostat from surplus t/s. Started a less dry let run for 15 minutes timer moved. Optest ok; used 1 3387134 (THERMOSTAT ) from stock
Joe O.
DRYER MAYTAG MDG2500BWW Installed listed parts. Ran test cycle. Op test ok
Joe O.
WASHER MAYTAG MVWB835DW1 Installed control and ui. Ran auto test and calibration. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed door, swapped all main components, op test good."
Joe O.
WASHER WHIRLPOOL WTW7500GW2 Installed listed partsRan auto test and calibrationOp test ok
Joe O.
REFRIGERATOR KITCHENAID KSSP48QFS05 "Cc: not coolingCustomer states they had the same issue 7 years ago and they had someone charge the system. Found temps in freezer at 35 degrees and ff section at 47 degrees. Found unit pulling .84 amps. Found unit leaking at evap and heat exchanger Connection. Needs evaporator, heat exchanger, compressor and drier"
Jeff M.
WASHER MAYTAG MVWB765FW2 I remove the para pants from underneath the agitator unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Installed new part unit op tested good
Joe O.
MICROWAVE GE JVM7195EF1ES Cc: unit hums when door is closedFound magnetron humming. Checked door switches for sticking. Found door switches functioning. Found control sending power to high voltage side when door is closed and unit not started. Needs main control
Jeff M.
FREEZER MAYTAG M1TXEGMYW01 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WETLV27HW0 Around the washer and dryer I was unable to duplicate any strange noises unit tested good
Joe O.
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc: no powerFound unit not receiving power. Found light switch on wall controls power to dishwasher. Flipped switch, ran test cycle op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Replace control and thermister cab order opt test ok ,advise customer to wait 24hr also took core with me"
Corina B.
FREEZER GE TPX24BIBBWW CC that the unit is not cooling. Found the start relay wire not connected. Tighten the wire to the start relay. Waited 10 minutes unit is cooling. Optest ok.
Corey L.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Customer complaint there was a slippery greasy substance on the floor the next morning after repair, since has been able to be cleaned, she requested we look under unit to see if anything is under there, removed kickplate, removed dust build up on condenser, no signs of a spillage or anything under the unit, we used a steamer no grease or oil used"
Gabriel P.
RANGE KITCHENAID KODE500ESS00 Replace parts opt test ok and clean glass
Gabriel P.
DISHWASHER WHIRLPOOL WDF520PADB3 "Found glass on drain pump,clear out ran diagnostics pass ran normal cycle and drain,opt test ok ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint light switch frozen in frz and not turning on, confirmed, tapped switch to clear ice, doors are sealing perfectly around, temp for freezer set to 3 temp was 10, adjusted temp to recommended, taking slides with"
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBK "The unit ice maker is getting power the unit needs a new ice maker est only ; ordrng 1 241798231 (ICE MAKER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 CC that the fresh food door is not closing. Found a gap at the gasket. Raised the door with washers. Optest ok. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
Gabriel P.
REFRIGERATOR MAYTAG MFI2269FRB00 "Replace icemaker,opt test ok ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 "Customer complaint of cooling loss, confirmed ff room temp, frz was 12, evap has a good frost pattern, evap fan not running, replaced with ts, op test good, advised customer to allow 24hrs for temps to settle; used 1 WP2315539 (MOTOR-EVAP) from stock"
Joe O.
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Cc: not coolingFound ff evap frosted over, found freezer evap to only have a partial frost pattern. Found uv dye in ff section drain pan. pulled ff evap cover found uv dye coming from cap tube. Needs ff evap, compressor and drier; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)"
Corina B.
DRYER FRIGIDAIRE FDE336RES1 "CC that there is burning smell and will not start. Found the door switch, open. A lot of lint around the heater. Will need a new switch and heater. Door switch is no longer available."
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced damper control, op test good, advised customer to allow 24 hours for temps to settle"
Corina B.
DRYER WHIRLPOOL MEDC465HW0 "CC that there is a burn mark and there is a burner smell. Advised cust the burn mark is where the heat comes from, checked outside vent, clear. No burning smell. The oils from the heater are what they were smelling. Cust is overloading the washer and dryer. Advised cust 6-8 bath towels is a full load. Optest ok."
Jeff M.
REFRIGERATOR GE ZISS420DRISS "The unit is not cooling there is no heat transfer. The compressor is pulling .4 A no frost pattern the unit needs a compressor heat exchanger evaporator filter dryer; ordrng 1 WR84X10038 (evap asm w/heater) and 1 WR86X10021 (refrigerator suction) and 1 WR86X96 (drier) and 1 WR87X10111 (compressor), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER KITCHENAID KUDI01ILWH1 Replaced the links. Optest ok.
Corina B.
DRYER AMANA NED4655EW1 CC that there is a buzzing noise when turning on. Found a sock in the blower wheel. Removed the sock. Optest ok.
Jeff M.
WASHER MAYTAG MVWB765FW2 Installed new part unit op tested good
Corina B.
RANGE WHIRLPOOL WFG975H0HZ0 Replaced the control. Brought core back for return. Heated oven to 300*. Optest ok.
Corey L.
DISHWASHER WHIRLPOOL WDF770SAFZ0 "Installed sump asm, op test good, unable to get water mit mat installed due to unit on sublfloor"
David R.
WASHER WHIRLPOOL MVWC565FW1 "Customer had POP, purchased this year. No draining. Removed all water. Found some kind of metal object stuck in drain pump causing it not to drain and fan blades were broke apart. Replaced drain pump from t/s. Cleared codes. Ran service mode. Op test ok.; used 1 W10876600 (PUMP-WATER) from stock"
Dan H.
MICROWAVE KITCHENAID KMBS104ESS02 "Customer complaint of buzzing sound and kitchen lights flickering when in use, advised customer that the microwave needs to be on a dedicated circuit then lights will not flicker, placed glass of water in unit, heated for 1 minute, unit heated, no unusual noises heard, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
Nicholas F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc wet on inside of refrigerator . called whirlpool tech line advices customer to add food to refrigerator , sealed cabinet to liner"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Icemaker not cycling on it’s on. Replaced, watched call for water. Op test ok"
Gabriel P.
REFRIGERATOR GE PFCS1RKZHSS icemaker hole not blowing cold air they want me to replace fan motor; ordrng 1 WR60X10330 (blower fan duct)
Jason N.
REFRIGERATOR MAYTAG MFI2269VEM10 "Cc unit not making iceRan manually cycle jumped t to h, ice maker will not index. Unit needs ice maker. Replaced using truck stock. Retested manual harvest. Ice maker indexes and mold filled with water, op test good.; used 1 W10882923 (ICE MAKER ASSY) from stock"
Dan H.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Cleared ice from evaporator , installed new cover and control"
David R.
WASHER MAYTAG MVWB855DC3 Replaced parts. Tested in mode 51/52. All components test good. Op test ok
Jason N.
DISHWASHER KITCHENAID KDFE104DSS3 "Cc unit not washing dishesRan diagnostics, no codes stored. Wash motor not turning on in diagnostics. Checked power to wash motor, good power at 119v. Unit needs wash motor.Replaced wash motor using truck stock. Ran wash test, unit filling washing. Cancel drained, checked for leaks. Op test good.; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Gabriel P.
RANGE WHIRLPOOL WOD77EC7HS01 Customer said it was installed new and already show error code f8e1 lower speed fan replac ; ordrng 1 W11261165 (cntrl-elec)
Jason N.
REFRIGERATOR WHIRLPOOL MFI2665XEM7 "Recovered refrigerant, installed new compressor, brought system down to 29in/hg vacuum for 15 min. Shut off, watched gauges for any change, no change. Charged system with 5.5oz of r134a. Frost pattern starting, good heat on condenser. Advised customer to allow 24-36hrs. To allow unit to cool to desired temperature before restocking."
David R.
KITCHEN WHIRLPOOL WDT730PAHZ0 "Cc not advancing cycle. Found wash motor not working, 4-3 wash motor error code. Replaced wash motor from t/s. Ran service mode all the way through. Op test ok.; used 1 W11085683 (PUMP&MOTOR) from stock"
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc of noise when opening door. Found whole frame bent and cannot be bent back. Customer bought brand new, not scratch and dent. Will need a new tub and hinges and parts to go along with it; ordrng 1 W10909756 (TUB) and 2 W11174981 (SPRING)s and 2 WP8268961 (pad )s and 2 WP8268990 (bushing )s and 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT) and 1 WPW10544004 (door latch strike)"
Jason N.
DRYER KENMORE 110.6120201 "Cc unit no drying on sensor or timedChecked all thermals, all checked good. Checked timer contacts, A to B contacts open when time dry selected. Unit needs timer. Customer not repairing at this time, estimate only."
Dan H.
DISHWASHER KITCHENAID KDTE704DBL0 "Customer complaint that unit is not working at all, no buttons on user interface light up, stuck key test shows control is good, unit needs new user interface , user interface covered under extended warranty through 10/10/19; ordrng 1 WPW10537425 (panel-cntl 209.14)"
Jason N.
DRYER SAMSUNG DV45K7600EWA3 "Cc unit makes squealing noise when in useRan dryer cycle, slight squeal. Customer says it’s worse with clothes, unit needs belt idler pulley. ; ordrng 1 DC97-07509B (IDLER10.90), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE KITCHENAID KFGD500ESS00 "Installed new gas valve, op test good"
David R.
WASHER WHIRLPOOL WFW72HEDW0 "Replaced bellow, tested. Op test ok"
Joe O.
WASHER WHIRLPOOL WFW3090GW2 "Cc: not spinningRan diagnostics found no stored error codes, ran service test. No failures. Ran unit in spin cycle. Op test ok"
Dan H.
REFRIGERATOR GE GTS16GSHJRSS "Installed new evaporator fan motor, op test good"
Jeff M.
RANGE AMANA AGR5330BAS3 Installed new part unit op tested good
David R.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Cc of noise. Noise coming from fan, ordering other fan and damper just incase.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224591 (FAN WITH HARNESS.) and 1 WPW10479155 (control)"
Dan H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint that some led lights are out , confirmed, unit need new freezer section led light; ordrng 1 W11205083 (module 73.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER MAYTAG MDB7749AWM1 CC that the unit is not draining and there is a smell. Found the drain hose laying on the ground and clogged. Cleared the drain hose and raised the drain hose higher then the sink. Advised cust run run a cleaner threw the dishwasher. Optest ok.
Corina B.
WASHER WHIRLPOOL WTW5000DW2 CC that the unit will work on light loads. Cust is using a detergent that is not he detergent. Advised cust to only use he detergents. Ran diag no codes. Ran a calibration. Started a normal cycle with bath towels And a drain and spin. . Optest ok.
David R.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Cc of noise from by icemaker. Aug motor is louder than normal. Looked and nothing was stuck or anything. Ordering motor, impeller and spacer.; ordrng 1 W10465946 (spacer) and 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)"
Jason N.
WASHER KENMORE 110.475326 "Cc unit not finishing cycles and codesRan diagnostics, found codes f28 for communication error between main board and motor control. Checked all connections and wiring to lock assembly and motor control, all connections tight, wiring looks good. Lock assembly functioning normally. Unit needs motor controller. Customer not repairing at this time, estimate only."
Joe O.
RANGE WHIRLPOOL WFG320M0BW0 Cc: knobs getting extremely hotFound hinge sitting slightly off allowing for hot air to escape through the top of the door. Realigned the door. Ran test bake to 350 degrees. Op test ok
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS00 "customer complaint of no cooling and unit keeps saying power outage, fc fan not running, found both Evans frozen over, cleared ice p, found ff thermistor in wrong location, corrected, found moisture in deli board area, ordering harness as well as control and to leave board unplugged until we return; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)"
Nicholas F.
WASHER ELECTROLUX EFLS527UIW0 Installed dispenser drawer op test good
Nicholas F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed water tube and valve.tried to cycle ice maker it is not receiving correct power from control Only getting 3 volts.unit need control.; ordrng 1 W11043763 (cntrl-elec)
Jeff M.
DRYER SAMSUNG DV48H7400EWA2 The venting is plugged customers dry times are high enough it’s causing the machine to overheat. I gave her Gary’s number to clean the vents
Nicholas F.
WASHER MAYTAG MVWX655DW0 "Installed new gearcase and washplate also used hub from truck stock.ran factory cal cycle unit passed all cycles is still close caking unit need motor shifter and cam; ordrng 1 W10721967 (CAM) and 1 W10913953 (actuator) and 1 W11283592 (motor-drve), used 1 W10528947 (HUB) from stock"
Corey L.
DISHWASHER GE GDT530PSD2SS "Customer complaint dishwasher not draining, confirmed found knock out plug still in new gd, removed, op test good"
Jason N.
REFRIGERATOR KENMORE 596.755234 "Cc unit not making ice.Customer thought maybe her water line was frozen. Water inlet looks clear. Jumped t to h on ice maker, ice making will not index. Unit needs ice maker.; ordrng 1 D7824706Q (ice maker11943), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR AMANA ABB2224BRW01 "Customer complaint that unit is not co9ling, fresh food section temperature at 70 degrees , freezer section temperature at 24 degrees, evaporator fan is not running, no power to fan motor, found evaporator fan motor not connected at control, connected to control fan started, op test good"
Gabriel P.
DRYER WHIRLPOOL WGD8540FW1 "Call tech line explain to him that I have found bottom cabinet dented also side cabinet and top lid it might be the cause of loud vibration; ordrng 1 W11168739 (door 223.52) and 1 W11215531 (base 124.96) and 1 W11233548 (panel OH 91.61) and 1 W11310043 (panel 116.66) and 1 WPW10208382 (bracket 21.99) and 1 WPW10208383 (top 119.36), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL KBRS36FMB01 "Customer having high pish noise intermittently,is not making noise right now ,turn unit off waited few minutes then turn back on,no noise I won’t believe I could diagnose it today is not making the noise ,ask customer to when it happens again to record inside where noise is coming from"
Nicholas F.
REFRIGERATOR MAYTAG MBF1958FEZ02 Cc off a crackling sound.removed tape and sticker from chord that was hitting back of refrigerator.fans are running compressor is running.unit is operating as designed
David R.
REFRIGERATOR FRIGIDAIRE LGHX2636TF0 "Cc of display, too much ice being made.Display on UI missing numbers, ice bucket broken. Will not let me go into ice maker service mode. Ordering control, bucket and icemaker.; ordrng 1 243297606 (ice maker) and 1 5304504446 (ice container assy) and 1 5304512624 (CONTROL)"
Nicholas F.
REFRIGERATOR GE GZS22DSJEFSS "Cc no water is dispensing and no ice is being made?unit need water valve.; ordrng 1 WR57X10032 (valve,water)"
David R.
COOKTOP ELE JENN-AIRE JED8230ADS16 "Cc back burner stuck on high. Checked infinite switch, less than 1ohm. Will need switch; ordrng 1 WPW10391800 (switch-inf 70.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL MVWX655DW1 "Customer complaint no matter what the load size is clothes come out wet and washer shakes a lot, found drive hub stripped, quoted to replace with ts part, ok, replaced, op test good ; ordrng 1 W10528947 (drive hub kit 26.16)"
Joe O.
WASHER GE GUD27ESSJ0WW Cc: not draining water from tub/not washingRan normal cycle Found unit to fill and drain. Will not wash. Just hums and shuts off. Found drain hose is ran up the back side of the dryer then ran downward to the drain tube. Advised customer drain tube should only be at 38 inches and only 4-5 inches into drain tube. Also advised customer that all the water that sits in the drain hose will run back into the washer once the unit stops draining. Pulled panel. Needs motor assembly and capacitor; ordrng 1 WH12X10513 (run capacitor) and 1 WH49X25738 (kit motor and shield)
Jason N.
WASHER FRIGIDAIRE FFLE3911QW0 "Cc unit not cyclingRan wash test, lid locks, then unit sits there, after a few minutes started to fill then stops and sits again. Ran diagnostics, could not select fault code selections, kicked out of diagnostics. Tried running manual test functions, manual lid lock function not unlocking lock. ; ordrng 1 137353302 (lock) and 1 5304500489 (board)"
Nicholas F.
DRYER KENMORE 110.6120201 "Ccdryer is not heating.confirmed.dryer is getting 240 volts from outlet.dryer is getting power to timer.timer is not sending power.fuse,element, and thermostats are all within spec.unit needs timer ; ordrng 1 WPW10186032 (timer), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER MAYTAG MGDX655DW2 "CC that there is a gas smell in the drum. When opening the door there is a faint smell in the drum. Checked the gas lines, good. Will need a new valve. ; ordrng 1 W10823508 (burner-gas)"
Jeff M.
WASHER WHIRLPOOL WFW92HEFU0 Installed new part unit op tested good
Jason N.
WASHER CROSLEY CAW42114GW1 "Cc unit not going into a spin/ drain, has to manually set itRan diagnostics, found codes f8e1 for long fill/no fill, found drain hose running along floor into basement drain. Advised customer that drain hose exit must be at least 30 above floor into a standpipe or washtub. Ran auto test and calibration, all functions passed."
Jeff M.
WASHER WHIRLPOOL WFW5620HW0 The door had rubber buildup from the gaskets I cleaned the rubber buildup off unit tested good
Jason N.
KITCHEN WHIRLPOOL WDF520PADM7 "Cc unit not drying dishesCustomer stated cups and plastics bowls still have water on them. Advised that plastics will not fully dry. Found rinse aid dispenser empty, advised use of rinse aid to help with drying process with other dishes. Provided samples. Ran diagnostics, no codes stored. Op test good."
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHB1 Installed friction sleeve. Tested door operation. Op test good.
Jason N.
WASHER AMANA NTW4516FW2 "Cc unit not finishing cyclesRan diagnostics, found codes f5e2 for lid lock fault. Found debris in latch, cleaned out and lubed up. Checked lid lock function manually, lid lock working correctly. Replaced control board. Ran auto test and calibration. op test good."
Jason N.
MICROWAVE GE PVM1870SM1SS "Cc unit does not turn offCustomer stated they have to leave the door open to keep it from running.Confirmed when door closed, unit heating. Pressing cancel does not turn it off, relay stuck closed on control board. Unit needs control board. Customer not repairing at this time, estimate only.
Nicholas F.
REFRIGERATOR WHIRLPOOL MRT311FFFZ00 Cc gasket is not sealing.level refrigerator and added petroleum jelly to gasket advice customer it will take 6 months for gasket to settle in place.
Jason N.
WASHER MAYTAG MVWC300XW0 "Cc unit not workingFound unit with lid lock light flashing. Unplugged unit for 10 seconds, was able to reset Ran diagnostics, found code f1e1 for main control fault. Ran auto test and calibration, all functions passed. Started normal cycle, unit operating normally at this time. Advised customer she may need a control board, she said she will not repair."
Nicholas F.
RANGE KENMORE 790.3668501 Cc range is not heating.confirmed.started bake at 350 unit is only pulling 2.5 amps.unit gas a weak ignitor.unit needs new ignitor.i stalled new ignitor op test good; used 1 12400035 (IGNITER) from stock
Brian M.
REFRIGERATOR WHIRLPOOL BB20V1E Recovered refrigerant Installed compressor and dryer Ran a 28 inch vac for 20 minsRecharged unit with 4.5 oz or r134a Frost pattern showed on evap 50 degrees in freezer and 55 in fridge temps are dropping at the time of leavingAdvise to let cool 48 hours before adding food ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
DRYER WHIRLPOOL WED500DW2 "Customer complaint dryer not heating, confirmed, found thermal cutoff open, replaced cutoff with ts part, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, op test good; used 1 279816 (CUTOFF) from stock"
David R.
DRYER WHIRLPOOL WED4950HW0 "Cc of noise. Explained to customer normal sounds of dryer. Went over and checked out dryer to make sure nothing was loose or banging around, everything checks good. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDF520PADM0 Replaced parts. Tested. Op test ok.
David R.
WASHER MAYTAG MVWX655DW1 "Cc of unit not spinning. No error codes. Basket is moving freely. Looked underneath, belt is in place. Ran service mode. Agitate, drain worked good, spin mode started up but wasplate spinned and basket did not for about 3 seconds then cut off. Found bad shifter and also hub was stripped. Replaced from t/s. Tested and calibrated. Op test ok; used 1 W10528947 (HUB), and 1 W10913953 (ACTUATOR) from stock"
David R.
RANGE WHIRLPOOL WGE745C0FS00 "Cc top oven is good, bottom over is the one messing up, said bottom oven is off lower by 25. Checked temp sensor, 1087. Checked calibration for bottom oven, at +5. Calibrated it up 5* more to 10*. Set oven thermometer inside. When pre heating was done, thermometer was reading between 350-355*. preform temps test, averaged at 353*. Oven has been baking for 30 mins and held temp. Everything checks good. Unit is working properly. Op test okCalled Techline.Steve Go over preheating with customer and also advise Baking performance test with biscuits at what the directions say. Have to let preheat minimum 20-30 min"
Joe O.
REFRIGERATOR FRIGIDAIRE FGHN2866PF4A "Installed control, thermistor, and thermostatOp test ok"
Brian M.
WASHER WHIRLPOOL MVWB835DW4 Cc of LF error Found error for long fill Found cold valve not opening Replaced using truck stock Ran test with load of towels watched for fill and agitation then switched it over to drain and spin OP TEST OK ; used 1 W11165546 (VALVE) from stock
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint of freezing temps in ff section, confirmed temps were 25-35 temp set at 39, thermistor passed checks, damper passed tests, replaced control with parts sent, customer said she did not get another part only control, set temp back to recommended, also installed perma gum to wire return vent to close off about 20% of return, advised customer to allow 24-48 hrs for temps to adjust"
Jeff M.
RANGE JENN-AIR n/a Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
FREEZER WHIRLPOOL WRF535SWHV00 "Installed new door, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL GX5HDXVQ02 "Customer complaint that freezer section door is not sealing, found frost chunk built up on evaporator wall preventing door from closing, removed, door seals, op test good"
Nicholas F.
WASHER WHIRLPOOL WTW4816FW2 "Installed new door latch from truck stock.door latch sent to customer was broke.control not registering door latch unit needs new control; ordrng 1 W11170319 (cntrl-elec), used 1 W11307244 (DOOR LOCK) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer showed pop Cc of no ice Found ice maker twisted and not going back to home position Replaced using truck stock Ran test harvest OP TEST OK ; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX) from stock
Jeff M.
DRYER KENMORE 110.7813241 Installed new part unit op tested good
David R.
WASHER MAYTAG MVWB835DC3 "No error codes. Hot and cold line are good, tested manually. Put in new control, ran test 51/52. Checked underneath lid and underneath unit. All components check fine. Ran load on normal cycle. All tested good. Op test ok."
Nicholas F.
WASHER WHIRLPOOL WTW7500GC0 Cc washer is not working/buzzing.ran diagnostic found f5e4 lid not opened between cycles.and f9 e1 drain pump system problem long drain.ran manual test lid lock locked drain pump did not turn on.pump is pulled in.unit needs drain pump and control ; ordrng 1 W10876600 (drain pump) and 1 W11130238 (cntrl-elec)
Jason N.
REFRIGERATOR MAYTAG MBF1958FEZ02 "Installed control board and harness. Programmed control to correct code, 21. Op test good."
Jason N.
REFRIGERATOR MAYTAG MRT311FFFH00 "Cc when opening ff door unit making squeak noiseFound installers tried to use shim under hinge side, sound coming from height adjustment wheels under unit. When door opened, weight from door causes unit to creak from wheel. Same thing will happen on other side when pushed down. Loosened wheel assemblies slightly so allow some give when weight shift happens, creak is now gone, op test good."
Jason N.
RANGE KITCHENAID KODE500ESS04 "Installed upper blower fan. Ran bake test to 350. No abnormal noise present. Customer says lower door not closing like it should. Needs to seal better. No adjust to be made on door, nothing interfering with close. Ordering hinges.; ordrng 2 W10825778 (hinge-door)s"
Corey L.
WASHER WHIRLPOOL WFW5620HW0 "Replaced parts listed, ran quick wash, op test good"
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer not draining water still in basket, confirmed, emptied water, found razor blade in drain pump, cleared debris, op test good"
Jeff M.
WASHER WHIRLPOOL WTW8200YW0 Installed new part unit op tested good
Joe O.
REFRIGERATOR AMANA ARS9168AW0 Customer wanted Freon removed so he can dispose of the refrigerator(not cooling). Recovered 1.6 oz of refrigerant.Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Cc of no cool Found evap frosted over Ran manual defrost heater ok Found thermistor out of range Replaced using truck stock Defrosted evap all the way OP TEST OK ; used 1 W10902214 (THERMISTOR) from stock
Dan H.
DRYER SAMSUNG DV331AEWXAA "Found element open, unit needs new element ; ordrng 1 DC97-14486A (ELEMENT 157.96), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER KITCHENAID KUDS30IXBL1 "Customer complaint dishwasher wheels on upper rack are falling off, confirmed, replaced adjusters with kit sent, op test good"
Joe O.
WASHER WHIRLPOOL WFW96HEAW0 Installed mcuRan quick testOp test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
WASHER WHIRLPOOL WFW72HEDW0 "Customer complaint washer has error codes, confirmed ran diagnostics found f3e1 water level fault, and f8e1 no water detected, pressure hose checks good, pressure switch failing, unit passed calibration test, started quick wash, unit started draining and filling, ordering pressure switch; ordrng 1 WPW10448876 (switch-wl)"
Joe O.
REFRIGERATOR WHIRLPOOL ED5PHEXRQ00 Cc: frost build up in ice chute/ no guide for ice chuteFound ice chute door is closing and sealing properly. Found guide over ice chute missing. checked gaskets to ensure they are sealing as well. All check good. Needs ice guideCustomer does not want to repair at this time
Corey L.
WASHER MAYTAG MVWX655DW1 "Customer complaint washer gets stuck on rinse and spin cycles, unit was in spin cycle with lid unlocked and paused, started cycle, washer just hummed, basket moves freely, tach test passed, capacitor failed, F7e1 basket speed fault, f2e1 stuck key, cleared, ordering capacitor ; ordrng 1 W11162560 (CAPACITOR )"
Joe O.
REFRIGERATOR KITCHENAID KRFF305EBL00 Cc: frost build up in freezer/ ice buildup in vent for refrigerator/ freezing food in refrigeratorFound gaps and rips in both ff and freezer gaskets. Tested damper motor for operation. Found damper motor functioning. Advised customer that air needs to have room to flow and the coldest point in the refrigerator is right in front of the vent. Needs door gaskets. ; ordrng 1 W10436252 (frz door gasket(blk)) and 2 W11368721 (FF DOOR GASKET)s
Joe O.
REFRIGERATOR KITCHENAID KRFC704FBS00 Steamed evaporatorInstalled control and ff evap coverOp test ok
David R.
RANGE WHIRLPOOL WFE525S0HV1 Burners working fine. On cooktop are a couple scratches on dual element burner. Ordering cooktop ; ordrng 1 W11156895 (COOKTOP)
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SMHZ01 Replaced the evap fan. No water to unit. Optest ok
Joe O.
COOK TOP WHIRLPOOL WCG97US6HS00 Cc: burner not ignitingFound burner cap on incorrectly. Re centered burner cap. Op test ok
Corey L.
DISHWASHER WHIRLPOOL WDF320PADB2 "Replaced sump asm, op test good"
Dan H.
REFRIGERATOR JENN-AIR JS48PPFXDA "Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees , freezer section temperature at 45 degrees, found evaporator fan not running, evaporator fan motor is receiving power, unit needs evaporator fan motor, part is no longer available ; ordrng 1 67003075 (FAN MOTOR)"
Dan H.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that after power outages unit will not start and needs to be reset by lifting and closing lid 6-7 times, ran diagnostics no error codes found, unplugged unit to simulate power outage, control did not come back on , diagnostics led is out, control is receiving 120vac ,unit needs new control; ordrng 1 W11116590 (cntrl-elec)"
Corina B.
REFRIGERATOR TAPPAN TRT16NRHW2 Replaced the defrost timer. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHB2740PE8A Installed new part unit op tested good
Joe O.
DRYER MAYTAG MEDC465HW0 Cc: not drying properlyFound temps inside unit at 358 degrees. Found temps out of the rear of unit at 160 degrees. Found venting coiled up behind unit (took pics). Found venting to be clear of obstructions. Customer shortened venting. Unit functioning as designed. Op test okCustomer is using aluminum accordion style venting advised customer of the fire hazard that comes with this style venting.Customer refused to sign
Nicholas F.
REFRIGERATOR GE TFX25JPCG AA Cc refrigerator is leaking confirmed.found ice block in bottom of freezer.evaporator drain tube is clogged needs to be steamed out and replaced drain tube is unavailable.steamed out drain.customer does want repair
Corina B.
DISHWASHER MAYTAG MDB4949SDE2 "CC that the unit is leaking. Started a cycle found water leaking from the float switch. Will need a new float and gasket. Office to order parts; ordrng 1 WP8531743 (gasket 2222) and 1 WPW10195036 (float assembly 3659) and 1 WPW10195038 (nut 446), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 the turn tube on the evaporator there is not enough material to work with and what material is available it’s flattened I would not be able to get a good solder on it Tech line recommended sending a lock ring technician to attempt to finish the repair. ; schdld next appmnt for 8/19 MON 12-5
Dan H.
WASHER MAYTAG MVWB865GW0 "Customer complaint that unit is not starting, ran diagnostics found f5e4(lid not open between cycles) and f2e1(stuck key) error codes , all buttons on user interface are working, unit is not starting, unit needs new control; ordrng 1 W11162440 (cntrl-elec)"
Dan H.
DRYER WHIRLPOOL WGD9200SQ0 "Pulley shaft is too worn to replace pulley, unit will need new shaft, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 W10837240 (idler pulley 24.60)"
Corina B.
WASHER WHIRLPOOL WTW7500GC2 "CC that there is a noise when it runs. Ran a normal load. Found the gear case, stator, rotor and rps scraping. The bolt to the rotor is tight. Office to order parts. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)"
Brian M.
DISHWASHER KITCHENAID KDTM354DSS5 Cc of unit not washing Found sump to be getting power but not kicking on Needs sump assembly ; ordrng 1 W10805015 (pump&motor)
Corey L.
REFRIGERATOR GE GFE29HSDASS "Customer complaint water dispenser button broke again and is stuck in, confirmed water button stuck in, corrected button, advised customer to touch button in the center at the led to prevent button from breaking, ordering another display asm; ordrng 1 WR17X13200 (refrigerator dispens)"
Corina B.
WASHER WHIRLPOOL WTW5821SW0 "CC the the lid lock is not working. Found the latch is broken. Will need a new latch. Office to order part; ordrng 1 WP8318084 (switch-lid 3065), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
REFRIGERATOR KITCHENAID KFCP22EXMP5 "Cc freezer door is off track and unit won’t make ice.confirmed wheel is broke off right track of door.evaporator drain tube is clogged Ice maker cycled never found home position never called for water unit needs new icemaker,door tracks drain tube.Customer is not getting repair; ordrng 2 12002497 (gear (left))s and 1 W10619951 (drain tube) and 1 W10884390 (icemaker) and 2 WP13055901 (slide)s and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket) and 2 WPW10544403 (bracket)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
FREEZER FRIGIDAIRE FFFU14F2QWA "Customer complaint that unit is not freezing, temperature at 48 degrees, no frost pattern on evaporator , unit needs new compressor and evaporator , customer does not want repair at this time; ordrng 1 297411253 (compressor 228.16) and 1 297414800 (evaporator 82.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DRYER WHIRLPOOL WED9400SW0 The units heating element is open it is gettin 240vac ; ordrng 1 WP8544771 (element)
Corina B.
REFRIGERATOR MAYTAG MFX2676FRZ00 "CC that the unit is not cooling. Found ff 58* freezer 38*. Found the first evap covered in ice and frost. Will need a new evap fan harness. Office to order part. Whirlpool is sending an authorization for parts; ordrng 1 W11087438 (motor-evap 8366), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 Replace the nut. Will need a bolt to install microwave. Optest ok. ; ordrng 1 W10821385 (hard-mount)
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint that deli drawer keeps falling down, found stop on track broken, stop is part of shelf, unit needs new shelf; ordrng 1 W11243759 (shelf-glas)"
Dan H.
WASHER WHIRLPOOL WFW94HEXW2 "Customer complaint that unit was not spinning and door was not opening, ran diagnostics found f6e1(serial miscommunication between central control unit and motor control unit) error code, started test cycle unit flashed f5e1(door switch error) error code, door lock locks and unlocks, unit needs new central control unit, customer want boot replace ; ordrng 1 W10427967 (cntrl-elec 159.97) and 1 W11106747 (bellow 138.69), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
DISHWASHER GE GDT580SMF6ES "Cc dishwasher is not powering on.tested outlet outlet has power getting 120 volts at terminal block.ui and control are not powering up.unit needs new ui and control.customer does not want repair at this time; ordrng 1 WD21X21916 (elect cont bd) and 1 WD21X23461 (kit svc ui top logic), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MVWB835DW0 "Replaced the gearcase, rotor, stator, wire harness, main control and clutch. Brought core back for return. Ran a calibration. Started a normal cycle and a drain and spin. Optest ok."
Joe O.
FREEZER UPRIGHT FRIGIDAIRE FFU20F9GW0 "Cc: not freezingFound temps of 46 degrees. Found unit pulling 2.3 amps. Only has a partial frost pattern. Spoke to BJ advised him of what’s going on. He had me tap the system found pressure at 55 psi unplugged. Plugged unit in found unit in a 10 inch vac. He stated that the system probably sucked in air causing the amps to be so high. Needs compressor, evaporator, and drierCustomer does not want to repair at this time"
Nicholas F.
WASHER MAYTAG MVWC565FW1 Installed gearcase and motor.ran auto test cycle unit passed all cycles ran calibration
Corey L.
WASHER AMANA NTW4605EW0 "Customer complaint washer not turning on, confirmed cycle not starting, green led is on, ran diagnostics found f5e1 lid switch fault, f7e6 motor fault, f8e1 no fill long fill and f2e1 stuck key, drain hose laying on floor, moved to sink, lid lock failed, replaced lid lock asm, ran high spin and heavy agitation tests, unit is operating as designed, customer has unit plugged into gfi and sharing with an extension cord going outside, op test good ; used 1 W11307244 (DOOR LOCK) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 "Replaced customer supplied user interface under customer’s request, no change, replaced main control, programmed control, op test good"
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "customer complaint dishwasher is not cleaning dishes, ran diagnostics found F4e3 wash motor didn’t start, f7e1 no heat, found wash motor failed, replaced with ts sump asm, heat circuit tests good, op test good; used 1 W11085683 (PUMP&MOTOR) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint dw door seems like it’s hitting something when opened and closed and upper rack speaks loudly when pulling out, confirmed, found kickplate installed too high interfering with door hinge, adjusted kickplate, upper rack needs adjuster kit; ordrng 1 W10712395 (adjuster)"
Corey L.
REFRIGERATOR JENN-AIR JS48NXFXDW10 "Customer complaint frz door seal is loose and creating frost, confirmed, magnetic strip on seal slid down both top corners not sealing, needs frz gasket, quoted, customer does not want repair at this time, gasket WP2266901 used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER KITCHENAID KUDI01ILWH1 "Customer complaint door falling open, confirmed, found left linkage broken, found sp 4317369 pertaining to linkage, unit needs link kit; ordrng 1 8194001 (LINK KIT)"
Nicholas F.
WASHER MAYTAG MHW6630HC0 Cc washer is not spinning out close.ran diagnostic found f0e2 oversuds f0e5 off balance load cleared codes ran quick test cycle unit passed all cycles.unit is sitting on wood pallet causes it to go off balance when spinning.
Corey L.
WASHER MAYTAG MVWC200XW1 "Customer complaint washer was leaking water pooled up in front, no signs of water on cabinet or components, pressure hose tests pass, started small cycle, unit filled and advanced to wash, unable to duplicate the problem, left water mit mat for customer to monitor"
Corey L.
DRYER MAYTAG MGDB750YW2 "Customer complaint dryer is rattling because latch is broken and loose, confirmed, quoted to swap latches from one side to the other plus price of latch if needed, latch not needed, swapped right with left latch, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed thermistor from truck stock the one sent was not the right one for the unit Installed control Raised freezer door found door to be sagging a little OP TEST OK ; used 1 W10902214 (THERMISTOR) from stock
Brian M.
DRYER MAYTAG MDG2500BWW "Cc of noise found belt worn and pulleys worn as well Needs. Belt idler pulley and 2 rollers ; ordrng 2 12001541 (bearing & roller asy3018)s and 1 WP33002535 (belt2222) and 1 WP6-3700340 (bearing1652), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWB835DW1 Cc unit will not always go to selected mode unit jumps cycle selection and also that unit will not always complete a cycle Found unit not staying on selected cycle Found error for communication f6e3 Ran auto test did not complete Ran manual test for lid lock unit is locking Needs Control and UI console ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)
David R.
DRYER MAYTAG MEDX700XL0 Squealing noise while running. Idler pulley is worn down. Replaced with dryer kit off t/s. Tested with clothes in. Op test ok; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Unit is cooling. Fz temp at -1* and FF at 39*. Took over cover and has frost pattern. Unit is good. Op test ok.
Brian M.
REFRIGERATOR MAYTAG MFT2776DEM00 "Called whirlpool they advised to make sure thermistors are in correct location and ohming out properly Light blue and pink p8 connector and to defrost evap, also to make sure three way valve is plugged in all the way and doesn’t have corrosion, advised to change to regular defrost as well to make sure fan harness is not corroded as well Checked resistance of thermistor it’s within range defrosted unit and verified all connections including connections on main board Called whirlpool back and Kathy stated that there is no further recommendations for customer to contact customer support
David R.
REFRIGERATOR WHIRLPOOL WRF989SDAB00 "Cc no cool. FF temp 80*, Fz temp 80*. Dual Evap. Looked at compressor. Customer had us out here in 2015 to replace Evap, compressor and put in UV filter. Tapped system, pressure was 30, plugged in and went into a vacuum. Talked to BB, checks all joints of compressor, filter, and Evaps. Found leaks at FF Evap and compressor. Will need Compressor, Evap, filter.; ordrng 1 W10276644 (compressor 536.98) and 1 W10917531 (evaporator 193.05) and 2 WPW10143759 (dryer UV 17.09)s, used 1 SHIPPING (SHIPPING AND HANDLING), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
David R.
DISHWASHER MAYTAG MDB4949SDM2 Replaced dispenser. Tested to make sure it opened. Op test ok
David R.
RANGE AMANA ACF3315AK "Cc top burners aren’t working, can hear clicking but is really intermittent, been using matches to start fire up. When I tried the burners, nothing lit up. 120 going across spark module when knob turned. Ordering spark module.; ordrng 1 WP31962701 (module-spk 120.35), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc unit wasn’t working but now is Ran diagnostics found error for over sudsRan auto test and calibration OP TEST OK Advised customer that it may be to much soap or fabric softener I do not have parts customer does
David R.
WASHER WHIRLPOOL WTW5000DW2 "Cc not going through cycle. F8E1 no fill long fill error. Found water valve cold bad, replaced valve from t/s. Tested. Both hot and cold working. Looked and saw customer has drain going directly into floor. Advised to look into owners manual about drain and stand alone pipe for unit to work efficiently. Op test ok.; used 1 W11210459 (VALVE) from stock"
Brian M.
DRYER WHIRLPOOL WED4815EW1 Cc of noise Found noise coming from idler pulley Replaced using truck stock OP TEST OK ; used 1 691366 (
Brian M.
DRYER MAYTAG MEDC465HW0 "Cc of no heat Found thermal fuse thermal cutoff and heater open Replaced using truck stock Ran test cycle OP TEST OK ; used 1 279816 (CUTOFF), 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
David R.
RANGE WHIRLPOOL WFE540H0ES0 Replaced all parts. Tested cooktop and bake/broil. Op test ok
David R.
WASHER MAYTAG MVWX655DW0 "Replaced control, suspension, hub kit, washplate. Ran service test and calibration, no banging around, all components test good. Leveled feet out. Op test ok"
Brian M.
RANGE WHIRLPOOL WFG525S0HV0 Installed trim pieces and screw OP TEST OK
Joe O.
REFRIGERATOR KITCHENAID KRFC302EBS00 Cc: ice bin will not slide outCustomer states they use the freezer a lot. There is condensation building in freezer on the walls leaking into glides. Found glides are frozen in place. Replaced 1 glide notices the other glide is riveted to the support. found mullion to be dripping condensation into freezer door gasket and leaking onto light switch. Turned mullion heater to always on. Need support; ordrng 1 WPW10170987 (glide)
Jeff M.
DISHWASHER KITCHENAID KDFE104HPS0 Installed new part unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 "Cc unit making ice slowly, hasn’t made in awhile nowConfirmed only a few cubes in ice bin, checked freezer temps, good at 4 degrees. Jumped t to h on ice maker, ice maker did not index. Unit needs ice maker. ; ordrng 1 2198597 (icemaker assy15445), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed tubRan test cycleOp test ok
Jason N.
FREEZER UPRIGHT WHIRLPOOL WZF79R20DW03 "Cc unit not cooling or powering upCustomer showed popConfirmed no power in unit, checked voltage to outlet, good at 118v, checked voltage set power in to control box, good at 118v. Unit needs control box.; ordrng 1 W11236854 (contrl-box)"
Dan H.
REFRIGERATOR FRIGIDAIRE FFHT1832TS0 "Customer complaint of ice build up, no ice found, good seals on doors, unable to duplicate the problem, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint that unit is not cooling, fresh food section temperature at 71 degrees , freezer section temperature at 24 degrees , found frost build up blocking air channels, unit needs new evaporator fan blade kit and liner sealed to cabinet, air diffuser is also cracked, customer will contact us for rescheduling; ordrng 1 W10916494 (blade-fan) and 1 W11199204 (diffuser)"
Jeff M.
FREEZER MAYTAG M1TXEGMYW01 The unit is getting stuck in defrost cycle needs a new defrost control; ordrng 1 WPW10352689 (cntrl-elec)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good
Jason N.
REFRIGERATOR FRIGIDAIRE FGUB2642LF7 "Cc unit temperatures jumpingCustomer stated that after last repair, ff temp read 56 for a few hours, freezer temps always good. It only happened that one day, it’s been good for a week now. Ran diagnostics tests for evap fan, damper op, and thermistor checks, thermistor read 42 for ff, 5 for freezer. Could not find any issues with unit at this time."
Jason N.
DISHWASHER MAYTAG MDB7749SBM1 "Cc unit not draining/ workingRan diagnostics, found codes 10-1 for dispenser electrical problem 6-4 for float switch stuck open, 6-1 for low/ no water, 2-1 stuck button. Found drain hose with no loop under sink, corrected. Ran diagnostics cycle, unit blew up in mid cycle. Checked underneath unit, water leaking from sump housing onto electrical wiring. Power wires not installed correctly into j-box, just hanging under unit. Advised customer to contact electrician and have wires fixed and installed correctly on unit. Unit needs sump assembly. Customer to schedule when electrical work done. ; ordrng 1 W10595568 (cntrl-elec) and 1 WPW10780877 (pump&motor)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed new part unit op tested good
Joe O.
RANGE JENN-AIR JDS1750FP0 Cc: gas smellCustomer states if burner knob is turned before igniting he smells gas. Advised customer to ensure the burners are completely off. He wanted them adjusted so it’s harder to light burners. I told him there is no adjustment to tighten the knobs. Op test ok