We serviced a
AMANA WASHER
Model NTW4516FW4
Near Lorain, OH 44052
Gabriel P
Job Details: 04/26/2023
Found control light not lighting and 120 v going to control but not responding also found that drain pump was the cause of control going bad ordering both ; ordrng 1 W10919003 (Pump) and 1 W11603811 (Control)
We serviced a
KENMORE DRYER
Model 417.94802301
Near Jefferson, OH 44047
Dan H
Job Details: 04/26/2023
"Installed new element, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Conneaut, OH 44030
Dan H
Job Details: 04/26/2023
"Customer complaint that unit is shaking, ran test cycle,unit completed test cycle, shaking amount is normal, suspension is good, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Madison, OH 44057
Dan H
Job Details: 04/26/2023
"Customer complaint that doors are uneven, confirmed, leveled unit, op test good"
We serviced a
MAYTAG DRYER
Model MGD5801TW0
Near Lorain, OH 44052
Gabriel P
Job Details: 04/26/2023
"Pulley was squeaking replace from t/s opt test ok ; used 1 4392067 (Dryer kit), from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bay Village, OH 44140
Marie V
Job Details: 04/26/2023
"Took POP. Cc that the unit is squeaking when it was washing. Ran unit on normal cycle, no noises, added some clothes, nothing. Ran drain and spin, pass. No squeaking noise at the time of the appointment. Advice cust to take a video to help diagnose, unit is working good and underneath all connection and everything is connected good. Couldnt duplicate issue. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS00
Near Avon Lake, OH 44012
Marie V
Job Details: 04/26/2023
"Cc that unit is leaking into the drip pan, confirmed. Found water valve leaking. Will need new. ; ordrng 1 WPW10159840 (Water valve), used 1 SHIPPING (SHIPPING LOGISTICS*), from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ
Near Avon Lake, OH 44012
Marie V
Job Details: 04/26/2023
"Cc that the unit does not works, confirmed unit not coming on. Getting 120V. To control , found cord for panel disconnected. Corrected issue. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details: 04/26/2023
"Installed element. Advised customer to allow 24 hours for temps to adjust. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard?associated with this type of waterline and advised cust to replace with a copper waterline to?prevent flooding. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Parma, OH 44130
David R
Job Details: 04/26/2023
"Found power cord not properly connected from install. Burnt power cord and terminal block. Replaced power cord and terminal block from t/s, tested. Good. Op Test Ok. ; used 1 279320 (BLOCK-TERM), and 1 PT500L (3 PRONG DRYER CORD) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near South Euclid, OH 44121
Joe O
Job Details: 04/26/2023
Cc: not runningFound motor just humming. Replaced capacitor. Ran diagnostics test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Parma, OH 44130
David R
Job Details: 04/26/2023
"Cc loud clicking noise when changing cycles. Ran diagnostics, Motor fault, test mode. Went through and will not agitate but will spin. Not shifting between the two modes. Replaced actuator t/s. Ran test mode again. All components working. Ran a calibration. Ran a normal cycle, good. Op Test Ok. ; used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4S00N0
Near Lakewood, OH 44107
Angel
Job Details: 04/26/2023
"Cc that unit will take too long to dry. Ran unit checked ventilation and it was good, so I removed the plug for the peep hole to see it cycling on and off to see if the coils were the issue and let it cycle about 7 times and it was igniting every time with no issue. Took out the lint trap and found lint trap clogged with stuck on lint and what it looks like softer explained to customer what we found and how to try to avoid issue and keeping lint trap clean. She stated she will get it cleaned up good to avoid issue."
We serviced a
KENMORE DRYER
Model 110.8629453
Near Lakewood, OH 44107
Angel
Job Details: 04/26/2023
"Cc long dry times. Confirmed cc, started drier found it to be warming but not getting hot. Checked vents, vents where clear. Opened unit to test heating element found element to be faulty causing only half of element to heat. Ordered new element and scheduled follow up on 4/28.; ordrng 1 WP4391960 (Heating element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW
Near Cleveland, OH 44113
Angel
Job Details: 04/26/2023
"Cc circulation hose was broke, confirmed cc ordered parts office to schedule due to parts out of stock.; ordrng 1 W11519728 (Hose) and 1 W11512160 (Hose)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Independence, OH 44131
David R
Job Details: 04/26/2023
Cc LF error. Long Fill. Bad cold valve. Replaced from t/s. Tested. Good. Op Test Ok ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Independence, OH 44131
David R
Job Details: 04/26/2023
"Replaced bottom door hinges. Customer said whirlpool is sending her grates, cracked. Customer going to test grates and see if it holds up when putting up, if they fall, customer will need cooktop W10785917. As of now. Op Test Ok."
We serviced a
KITCHENAID WALL OVEN
Model KEBC208KSS0
Near Cleveland, OH 44115
Angel
Job Details: 04/26/2023
"Cc, oven wont unlatch. Confirmed cc oven would not unlock, was able to get to unlatch. Informed customer that most parts for oven have been discontinued.; ordrng 1 4451896 (Latch)"
We serviced a
WHIRLPOOL WASHER
Model PAVT234AWW
Near Cleveland, OH 44104
Manny
Job Details: 04/26/2023
"Cc that unit not washing, unit was taken apart tried spinning the basket and is seized, looked underneath and motor pulley melted on the belt, and drain pump bearing are shattered and you can see them from the bottom, and gearcase bearing are seized also, inform customer of the parts needed and let her know that the gearcase is showing discontinued,; ordrng 1 WP21001950 (motor-drve) and 1 WP35-6780 (pump-water) and 1 WP21352320 (belt) and 1 21001867 (transmission assy(discontinued)), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Parma, OH 44134
David R
Job Details: 04/26/2023
Replaced seal and gasket. Tightened water line and cleared water from over fill tray. Tested. No leaks. Op Test Ok.
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRB00
Near Parma Heights, OH 44130
David R
Job Details: 04/26/2023
"Cc unit not cooling in FF section. Found evap frosted over. Getting 120v from control and Heater ahas 33 ohms. Ordering harness with defrost thermostat. **2 job count ; ordrng 1 W11260592 (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Parma Heights, OH 44130
David R
Job Details: 04/26/2023
"Customer had POP, 3/21/23. Cc smell of gas. Gas was turned off, turned on, waited a couple mins. Gas seeping through oven and vents without anything being on. Main valve letting gas in. Ordering valve. ; ordrng 1 W10554066 (Regulator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Cleveland, OH 44105
Angel
Job Details: 04/26/2023
"Cc sheets stuck under agitator. Confirmed cc removed agitator, replaced with new agitator and bolt."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, OH 44109
Angel
Job Details: 04/26/2023
Cc that unit just kept running and now it will not heat either. Checked power to unit and it does not have 240vac from L1 to L2. Check3d breaker box and everything was good they will need a technician to get outlet fixed. Still replaced timer incase it got damaged and made sure heater was not shorted or grounded as well everything is good on unit.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Brooklyn, OH 44144
Angel
Job Details: 04/26/2023
Cc that unit was leaking from underneath and there was water everywhere and filled up the pedestal drawer with water. Verified the bellow and could not see any tears but we did find a bend on the front of the bellow so we tested unit and as soon as it started washing water started dripping out the front through the bend the bellow has unit will need bellow replaced ordering bellow.; ordrng 1 W11314648 (Bellow)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Grafton, OH 44044
David R
Job Details: 04/26/2023
"Cc unit will shut off and cut breaker, when using the water and ice dispenser, intermittent but only happens when using the dispenser. Fridge on its on circuit, brand new wiring. Took off UI, no loose or exposed wiring. Same with main control. Could be a shorted wire inside door. Ordering door and main control to be replaced at same time. ; ordrng 1 W10811365 (Main control) and 1 W11405215 (Stainless door)"
We serviced a
ELECTROLUX MICROWAVE
Model EI30BM60MSB
Near Beachwood, OH 44122
Corina B
Job Details: 04/26/2023
"CC that the unit does not start. Confirmed. Will need new door switches. ; ordrng 2 5304509460 (Switch)s and 1 5304509459 (Switch) and 1 5304509458 (Lever) and 1 5304509457 (Latch hook), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE REFRIGERATOR
Model GZS22IYNPHFS
Near Beachwood, OH 44122
Corina B
Job Details: 04/26/2023
The evaporator wall is covered in frost. Went to j19-2 to the neutral part on the cord. 20.5 ohms. Will need a control. Cust is undecided if they want to go through with the repair. Cust will contact us on their decision ; ordrng 1 WR55X40445 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Maple Heights, OH 44137
Joe O
Job Details: 04/26/2023
Cc: clicking noiseRan diagnostics cycle. Found noise is from basket engagement. No abnormal noises. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Maple Heights, OH 44137
Joe O
Job Details: 04/26/2023
"Cc: not completing cycleFound error codes f8e1(long fill) f7e7(motor unable to reach target rpm) f5e1(lid switch open fault). Ran diagnostics test cycle. Found drain hose disconnected from machine(flooding floor). Found drain pump not running. Cannot access under unit due to water, mud, and wet debris. Needs control, drain pump, and harnessHarness out of stock ; ordrng 1 W11399437 (Drain pump) and 1 W11591637 (Harness) and 1 W11543997 (Control)"
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS04
Near Beachwood, OH 44122
Joe O
Job Details: 04/26/2023
"Cc: loud operation, no touch toneCustomer stated unit is getting louder during operation. Found touch tone shut off. Ran convect bake both ovens. Found vibration coming from lower convect fan. Needs convect fan assemblyCustomer does not want to repair at this time ordrng 1 W10860984 (motor-fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lyndhurst, OH 44124
Joe O
Job Details: 04/26/2023
Cc: leaking underneathFound leak at house valve. Slow drip. Advised customer with enough water it can cause unit to look as if its leaking. Found no leaks on unit. Need plumber
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44104
Manny
Job Details: 04/26/2023
"Cc unit not advancing in cycle, verified and found code f8e1 for long fill no fill, found drain on the floor elevated to sink and ran test cycle opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Chardon, OH 44024
Brian M
Job Details: 04/26/2023
"Cc unit not turning on Found ui partially dead From previous experience this is an issue with the low voltage coming from power supply to ui, recommend to replace ui kit and power supply board ; ordrng 1 WPW10312695 (electronic control) and 1 W10740217 (cntrl-elec) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chardon, OH 44024
Brian M
Job Details: 04/26/2023
Installed sump Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Madison, OH 44057
Dan H
Job Details: 04/26/2023
"Installed new control, cleared evaporator , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Euclid, OH 44123
Corina B
Job Details: 04/25/2023
"CC that there is no light and is leaking from behind. Confirmed. Found the door switch is broken. The wires are to short to install a new switch. Tried pulling the wires down the connections broke off. The wire that has no connection will not move, not enough wire to install a new door switch. Called t/l Nate. Unit is non repairable. Cust will need to reach out to rent a center since its outside of the 1 year warranty."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS09
Near North Royalton, OH 44133
David R
Job Details: 04/25/2023
" Cc loud humming while running. Loud humming coming from mag. Ordering mag, cap, and transformer just incase affected as well. ; ordrng 1 W11540983 (Transformer) and 1 W10574736 (Cap) and 1 W11541670 (Mag)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW07
Near Lorain, OH 44053
Marie V
Job Details: 04/25/2023
"Cc that the unit was freezing food. Confirmed, he said that the temp was set to all lights when it was installed. Replaced control, thermistor and damper. Set to recommended temps. Advice 24 hours to adjust temp. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Solon, OH 44139
Brian M
Job Details: 04/25/2023
Installed damper and gasket OP Test Ok
We serviced a
FRIGIDAIRE WASHER
Model ATFB6000ES
Near Perry, OH 44081
Dan H
Job Details: 04/25/2023
"Customer complaint that unit is not spinning, ran drain and spin cycle, door locks, unit spins, bearings are worn, unit needs new front and rear tub, and basket, basket is no longer available , unit cannot be repaired ; ordrng 1 134362000 (Front tub) and 1 134360910 (Drum) and 1 134507120 (R tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Strongsville, OH 44136
David R
Job Details: 04/25/2023
"Cc unit not draining. Found check valve missing on hose, advised to replace both hoses and drain pump. ; ordrng 1 WPW10545278 (Hose) and 1 WPW10348269 (Drain pump) and 1 8269144A (Hose)"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Mentor, OH 44060
Dan H
Job Details: 04/25/2023
"Installed new motor, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Sheffield Lake, OH 44054
Marie V
Job Details: 04/25/2023
"Cc that unit is not cooling. Confirmed, found freezer evaporator full of frost, tested control defrost , not good, . Sensor on range. Ordering parts needed. ; ordrng 1 W11545823 (Harness wire) and 1 W11449482 (Control) and 1 WPW10384183 (Thermistor) and 1 W11518204 (Panel)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Highland Heights, OH 44143
Jason N
Job Details: 04/25/2023
"Cc unit powered off in mid cycleChecked voltage into main control, good at 123v, but no status LED on ACU. Checked for shorted drain pump, drain pump checks good at 19.8ohms. Unit will need main control replaced. Customer declined repair. Estimate only.; ordrng 1 W11419171 (Cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cleveland, OH 44108
Angel
Job Details: 04/25/2023
"Cc making a vibrating sound. Checked evaporator coils, and condenser coils, pulled unit and removed back, Ran through manual diagnostic, trying duplicate cc. Could not duplicate. Asked customer to monitor for now and to call back if issue returns."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mayfield Heights, OH 44124
Jason N
Job Details: 04/25/2023
"Cc unit shelves not level in unitCustomer states all the shelves in the ff section are not leveled properly. Ran level across all shelves and found only a slight deviation from center level. Advised customer there is no adjustments that can be made within unit. Called wp techline to document, Chris, check unit level, if unit is level and shelves are not unlevel enough to cause a functional issue, then this is cosmetic and no adjusts or parts to be replaced. Customer can call KA consumer line. Unit is level, doors are level. Advised customer to call KA consumer"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mentor, OH 44060
Joe O
Job Details: 04/25/2023
Installed sump assembly. Tested. Op test ok
We serviced a
JENN-AIR RANGE
Model JER8885QAB
Near Solon, OH 44139
Brian M
Job Details: 04/25/2023
"Cc unit goes to done when baking Found when using regular bake it goes right to done Ran convect bake and temp sensor is functioning Needs control, control Gave quote for sensor .. but Control is NLA 74009166; ordrng 1 12001656 (sensor,ovn), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Cleveland, OH 44113
Angel
Job Details: 04/25/2023
"Cc that they were worried about the display because it had a H20 symbol displaying. Verified and the symbol is for the filter to be replaced, customer had a new one so I replaced it for her and showed her how to reset it for next time opt test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mentor, OH 44060
Dan H
Job Details: 04/25/2023
"Customer complaint that unit is not completing cycles, ran diagnostics found f8e1(long/no fill) error code, barely any cold water entering unit , good flow from supply, installed new valve, op test good ; used 1 W11210459 (VALVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Avon, OH 44011
Marie V
Job Details: 04/25/2023
"Cc of unit making a noise when motor starts. Confirmed, when removed unit to replace motor found that unit has a dent on the side and its been leaking from there. Unit will need new tub as well. Office will contact once they have eta on the tub.; ordrng 1 W11409866 (Tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Aurora, OH 44202
Brian M
Job Details: 04/25/2023
Cc of leak front left corner about 2 teaspoons worth Ran 20 min wash cycle could not duplicate Took off front panel and inspected no trace of water Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near South Euclid, OH 44121
Jason N
Job Details: 04/25/2023
"Cc unit not coolingFound both sections at room temperature, compressor is running. Hooked up gauges to check system pressure, low side reading 0psi, high side reading 48 psi. Shut down unit and recorded equalization pressure, system equalized at 5 psi. Called WP techline, Adrian, inefficient compressor operation, replace compressor.; ordrng 1 W11592010 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Willowick, OH 44095
Joe O
Job Details: 04/25/2023
Installed filter head. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Angel
Job Details: 04/25/2023
Cc that unit is not running through cycles. Confirmed unit just keeps draining. Had to take off dryer because its stacked on top of washer so we can replace control board. Replaced control board tested unit opt test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44120
Jason N
Job Details: 04/25/2023
"Cc unit not filling with water Found both hot and cold supply valve on wall closed. Turned both valves on and started cycle, unit sensed, filled with water and advanced to wash. Op test good."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AB02
Near Avon Lake, OH 44012
Marie V
Job Details: 04/25/2023
"Cc that panel is not working, confirmed, getting proper voltage, found fuse open. From t/s, tested unit. Op test ok; used 1 WPW10545255XXX (XXNORORDERXXFUSE-THRML) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Streetsboro, OH 44241
Brian M
Job Details: 04/25/2023
"Cc unit not unlocking Found debris in pump Cleaned out pump Ran test cycle OP Test Ok Customer also complained about leak from rear Found service bulletin recommend to replace stator Gave quote on this job; ordrng 1 W11354542 (Stator), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Seven Hills, OH 44131
David R
Job Details: 04/25/2023
Cc unit still freezing certain items. Let customer know that she can adjust temp and if need be can look in owners manual to see how to adjust for FF and FZ. Ordering temp thermistor; ordrng 1 12791417SP (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Cleveland, OH 44113
Manny
Job Details: 04/25/2023
"Replaced control ran test cycle opt test ok to cores for return."
We serviced a
GE RANGE
Model CGP350SET1SS
Near Beachwood, OH 44122
Jason N
Job Details: 04/25/2023
Cleaned up cooktop of plastic debris around knob openings. Installed knobs. Ran burner op test on all burners. All burners working properly. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Avon, OH 44011
Marie V
Job Details: 04/25/2023
"cc that the unit still making the noise, is rattling. When arrived unit is quiet. Called whirlpool tech line, they advise to use mastic tape to help quiet down vibration. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 04/25/2023
check voltage from control to bake and it was not sending voltage to the bake replace control then preheat oven on bake and it turn on right away
We serviced a
GE WALL OVEN
Model JKS05G0P2BG
Near Painesville, OH 44077
Dan H
Job Details: 04/25/2023
"Customer complaint that oven is not heating properly, found bake element open, bake element is receiving 240vac, unit needs new element, customer does not want repair at this time; ordrng 1 WB44K5013 (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Painesville, OH 44077
Dan H
Job Details: 04/25/2023
"Customer complaint of squealing noise, confirmed, belt is squealing, installed new belt, op test good ; used 1 WPW10006384 (BELT) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3030PFC
Near Kent, OH 44240
Brian M
Job Details: 04/25/2023
Cc unit not baking Found igniter open Replaced using truck stock OP Test Ok ; used 1 12400035 (IGNITER) from stock
We serviced a
GE RANGE
Model JB250DF1WW
Near Kent, OH 44240
Brian M
Job Details: 04/25/2023
Installed customer supplied panel The indicator light hole was to big had to use high temp adhesive to glue light holder in place Advised that this may not be a permanent fix
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Shaker Heights, OH 44122
Jason N
Job Details: 04/25/2023
"Cc unit not heating Checked power into unit, good at 258v. Checked all thermals, found heater element open. Ordering box(heater element assembly). ; ordrng 1 WPW10222771 (Box)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Beachwood, OH 44122
Jason N
Job Details: 04/25/2023
"Cc unit working but makes a loud noise when its runningRan wash test, found knocking/shuttering noise coming from wash pump. Noticed spray pressure is also reduced. Unit will need wash/pump motor assembly replaced. Quoted customer repair cost. ; ordrng 1 W11416362 (Pump/motor assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Lakewood, OH 44107
Angel
Job Details: 04/25/2023
"Cc that temps were not dropping they were staying in the 50* range. Confirmed temps, so I used 135psi of nitrogen to check for leaks with soapy water and found leak at capillary line going into the cabinet in back of unit took a video of leak, called tech line spoke with Andrew explained issue and he sent the video for review unit not repairable and was notified that unit is out of warranty. Spoke with customer explaining issue and he will contact whirlpool to see what they can do."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pepper Pike, OH 44124
Jason N
Job Details: 04/25/2023
"Cc unit frost in ff section and lights not working in ff section Found small frozen droplet at rear of ice box in ff section. Not enough to be concerned about at this time. Customer stated he though maybe wiring was shorted out because of the condensation which was causing the lights not to work. Identified failed LED module, found freezer module failed. Illumination restored to entire unit. Op test good. ; used 1 W11601311 (Module) from stock"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Painesville, OH 44077
Dan H
Job Details: 04/25/2023
"Customer complaint that unit is taking too long to dry, unit is receiving correct power from supply, unit is barely heating, temperature switch arced and tripped breaker when adjusting temperature, unit needs new temperature switch; ordrng 1 WE02X25282 (Temp switch)"
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Madison, OH 44057
Dan H
Job Details: 04/25/2023
"Customer complaint that unit is making noise, ran drain and spin cycle, ran normal wash cycle , unit filled and agitated, no unusual noises heard,unable to duplicate the problem , unit is operating as designed"
We serviced a
GE RANGE
Model JBP72D0M2BB
Near Rootstown, OH 44272
Brian M
Job Details: 04/25/2023
Cc warm zone not hot Turned warm zone on Unit is functioning properly Advised that warm zone is very low heat ( warm)OP Test Ok
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Cleveland, OH 44113
Manny
Job Details: 04/25/2023
"Cc that menu is in Spanish and dont know how to switch it back to English, switch menu to English, opt test ok"
We serviced a
GE DISHWASHER
Model GDT225SSL0SS
Near Mentor, OH 44060
Jason N
Job Details: 04/25/2023
Installed spray arm. Ran wash test with load and detergent for 10 minutes. No leaks. Operation test good.
We serviced a
WHIRLPOOL DRYER
Model WGD5605MC0
Near Strongsville, OH 44136
Gabriel P
Job Details: 04/25/2023
When open blower box found blower broken took pictures re ordering ; ordrng 1 Wp697772 (Blower)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Conneaut, OH 44030
Dan H
Job Details: 04/25/2023
"Customer complaint that unit keeps trying to pump water out, plugged unit in, nothing started on its own, ran diagnostics found f3e1(pressure system fault ) error code, started normal wash cycle, Unit filled to normal water level and began agitating, unable to duplicate the problem , unit is operating as designed , advised customer to run clean washer cycle, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC7HS02
Near Shaker Heights, OH 44122
Manny
Job Details: 04/25/2023
"Replaced UI, ran bake test on both cavities, opt test ok"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Olmsted Falls, OH 44138
Marie V
Job Details: 04/25/2023
"Replaced bellow and water valves, hot and cold, ran unit. No leaks.Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Strongsville, OH 44149
Marie V
Job Details: 04/25/2023
"Replaced gearcase, cam and belt. Ran calibration and auto test. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Elyria, OH 44035
Marie V
Job Details: 04/25/2023
"New tub was damaged as well, took pics, cust said go ahead, its the third tub already. Replaced tub, ran calibration and auto test. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Willoughby, OH 44094
Joe O
Job Details: 04/25/2023
Cc: not dispensing fabric softenerReplaced water valve. Tested. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Kirtland, OH 44094
Joe O
Job Details: 04/25/2023
Cc: not runningFound error code f7e2(variable speed wash motor not running). Found unit not filling. Needs fill valve; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kirtland, OH 44094
Joe O
Job Details: 04/25/2023
Cc: long dry timesFound low air flow to outside vent. Advised customer to clean and replace Cust Has a foil accordian style vent hose attached to dryer. Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Unit has good heat and air flow. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBT3
Near Chardon, OH 44024
Joe O
Job Details: 04/25/2023
"Cc: not washing properlyFound low pressure from pump. Upper spray arm plugged. Needs sump assembly and upper spray armCustomer does not want to repair at this time; ordrng 1 WPW10780877 (pump&motor) and 1 WPW10082841 (arm-spray), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZO
Near Chardon, OH 44024
Joe O
Job Details: 04/25/2023
Cc: door falls openFound hinges not holding door. Needs hinges.Entitlement shows under 1 year. Took pic; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge)
We serviced a
FRIGIDAIRE RANGE
Model FGGH3047VFB
Near Painesville, OH 44077
Joe O
Job Details: 04/25/2023
Installed burner assembly and igniter. Tested. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Shaker Heights, OH 44120
Corina B
Job Details: 04/25/2023
CC that the door fell on her. Confirmed. Found the spring and the bushing missing on the left side. Replaced both spring and bushing on both sides. Tested. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Brecksville, OH 44141
David R
Job Details: 04/25/2023
"Replaced all 3 doors. Leveled as best as doors would go, customer did not want leveling legs down, they want to be able to move unit in and out. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Garfield Heights, OH 44125
David R
Job Details: 04/25/2023
"Cc unit not cooling. Sealed system parts 5 year warranty parts and labor. 40 psi while unit is off and 10 inch vacuum while running. No frost pattern on Evap. Low side leaking. Used nitrogen 140 psi. Checked evap, nothing. Ordering comp and filter drier. ; ordrng 1 W10507884 (Comp kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Cleveland Heights, OH 44118
Corina B
Job Details: 04/25/2023
When replacing the harness found the wires corroded. Took pictures. One of the wires broke off of the connector. Can not fix unit. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cleveland, OH 44112
Corina B
Job Details: 04/25/2023
"CC that there is a noise. Confirmed. Found the one wire to the terminal block stripped. Replaced the wire. The motor is broken. Replaced the motor from surplus. t/s. Tested. Opt test ok. ; used 1 279827 (Motor), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bedford, OH 44146
David R
Job Details: 04/25/2023
"Customer had POP, 8/24/22. Cc making noise when spinning. Found belt slipping off cam, replaced both from t/s. Found drain line banging up again customer dryer. Tight squeeze. Taped line, customer to zip tie line if needed. Leveled unit even. Advised of anti vibration pads. Unit is good. Ran with load, no noise from washer. Only zip tie hose if needed. Unit is good. Op Test Ok. ; used 1 W107967 (Cam), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/25/2023
"Cc unit not washing properly Found sump not creating pressure to move spray arms Needs sump assembly ; ordrng 1 WPW10671942 (sump and motor assy), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Westlake, OH 44145
Angel
Job Details: 04/25/2023
"Cc dryer is taking along time to dry. Could not duplicate cc, tested unit, using digital thermometer at vent 180 degrees, also observed when the cycles would turn on and off. Opt test good. Advised customer that venting needs to be cleaned. Recommended Dryer Vent Wizards."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near North Ridgeville, OH 44039
David R
Job Details: 04/25/2023
"Cc unit not cooling. Found build up of ice/frost on FZ evap causing fan to not properly run. Bad wiring on Heater, broken apart. Ordering heater, fan, thermistor and UI if needed.***2 count, lots of frost build up. ; ordrng 1 W11573118 (Heater) and 1 W11515017 (Fan) and 1 WPW10384183 (Thermistor) and 1 W11456119 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Cleveland, OH 44110
Corina B
Job Details: 04/25/2023
"CC that the unit will not start. Confirmed. Found the hot and the cold are reversed. Switched the hoses. F7E4 Basket Re-engagement, found the capacitor, shifter and the motor wires are corroded. Replaced the capacitor, shifter and motor from t/s and surplus t/s. Cleaned the connections. Started a cycle. Started. Opt test ok. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W10752283 (Washplate) and 1 W11568983 (Harness), used 1 W10913953 (ACTUATOR), 1 W11026785 (Motor), and 2 WP89503 (HOSE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPSOO
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/25/2023
Cc led dim Found upper front led out Replaced using truck stock OP Test Ok ; used 1 W10695459 (LED MODULE) from stock