Local Reviews
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Corina B.
RANGE WHIRLPOOL WGE555SOBS02 CC that the cooktop burner light stays on and the cooktop is scratched. Found the contacts in the front right burner is open. Will need a new switch.
Arthur V.
DRYER MAYTAG MEDX655DW1 Cycled unit over 30 min with a load. never opened the fuse and never went above 25 amps when the heater kicked on. Unit op test good. Advise customer to get a electrician if problem persists Unit did not fail
Jason N.
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "Cc unit makes ticking noiseConfirmed ticking, found air damper cycling open and snapping closed. Ran diagnostics test 3, same result. Unit needs air diffuser. Unplugged damper at about 1/3 open to keep from making the snapping sound, yet still cool ff section, until damper can be replaced. ; ordrng 1 W10572852 (diffuser12703), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFF707ESS01 CC that the ff section is not cooling found the ff evap covered in ice. Will need a new wire harness. ; ordrng 1 W11033168 (harns-wire)
Dan H.
RANGE KENMORE 790.4200361 "Installed new switches, op test good"
Brian M.
DISHWASHER WHIRLPOOL KDFE104DBL3 Installed sensor ran auto test OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
WASHER WHIRLPOOL WTW8240YW0 "Customer complaint that unit keeps running, ran diagnostics found f71(suds detection) and f32(long drain) error codes, ran test cycle, drain pump is working unit needs control; ordrng 1 W10763748 (cntrl-elec)"
Arthur V.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced parts listed. Unit started before leaving.
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Cc of PO light Called whirlpool had me run test 3 Found unit to shut off when trying to run freezer fan Needs freezer fan kit; ordrng 1 WPW10514110 (motor evaporator)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Installed new part unit op tested good
Joe O.
REFRIGERATOR KITCHENAID KRFF305ESS00 Installed ff doorOp test ok
Joe O.
DRYER MAYTAG MEDZ600TW2 "Cc: over heating( too hot to touch ) and long run timesFound dryer vent kinked behind washer causing poor air flow, customer states laundry room was recently painted and the painters moved around. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.Also advised the customer to have other venting checkedUnit has good heat and air flow disconnected to ventingOp test ok"
Joe O.
REFRIGERATOR WHIRLPOOL ED22PWXBW00 "cc: losing coolingFound evap frozen, placed unit into defrost, unit defrosted. Called BJ for assistance found the defrost timer was not receiving power in a cooling cycle. Replaced defrost timer, called whirlpool tech line spoke with Kevin, found defrost timer was connected incorrectly.op test ok; used 1 W10822278XXX (XXX DO NOT RESTOCK XXX) from stock"
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Customer showed pop took pic Cc unit wouldn’t start a load Ran diagnostics found no errors codes Ran auto test completed no issues Ran calibration OP TEST OK
Jeff M.
DISHWASHER WHIRLPOOL KDFE104DWH02 There is more glass in the pump this time Glass broke fin off the pump. Installed new part unit op tested good ; used 1 WPW10348269 (PUMP-DRAIN) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Upon arrival unit reading 32 deg in fresh food and -4 in freezer set at 5 snowflakes this morning. Unit is cooling properly at this time. Customer verification of unit being cold.
Jason N.
DISHWASHER JENN-AIR JDB9800CWS2 "Cc unit not filling with waterConfirmed no water entering, checked float switch, switch not engaging. Found float shaft pulled up too far, not hitting lever. Customer stated there was a piece of silverware underneath float last time she used it. Corrected float position, ran wash test, unit filled with water and washed. Op test good."
Jeff M.
RANGE WHIRLPOOL WFE525S0HV1 Explain to customer how to properly use the machine unit tested good
Jason N.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit filling with water when not in useReplaced water inlet valve. Ran wash test, filled with water. Test good. Customer had water valve shutoff when arrived, asked if that stopped the water from coming in, they said in 24 hrs, it still had water coming in. Checked drain loop undersink and on unit. Good loop on both. Ran sink water, watched water flowing back through drain line into machine. Unit needs airgap installed. Advised customer to contact plumber."
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Recover the Freon install the new evaporator put the unit in a 30 inch vacuum waited 15mins. Unit tested good charge the system with 4.24 ounces of Freon frost pattern was developing on the evaporator good heat exchange. Recommended the customer wait roughly 24 hours.
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc unit mullion flipper coming offCustomer showed popConfirmed top of mullion came off tab. Removed and reset tabs. Supplied part has a 3 wire power connector, original only has 2 wire, could not install. Tested door for proper operation. Op test good. Advised customer that ensure left door is closed first and opened last to prevent binding of the flipper."
Jason N.
WASHER WHIRLPOOL WTW4800BQ1 "Installed control board, ran auto test and calibration. All functions passed. Op test good."
Jeff M.
DISHWASHER WHIRLPOOL KDFE104DSS5 Installed new part unit op tested good
Jason N.
REFRIGERATOR GE PSC25SGSA Installed inverter board. Compressor running. Advised customer to allow 24-48 hrs. For temps to return to desired before restocking.
Corey L.
FREEZER FRIGIDAIRE LFFH17F3QWC "Customer complaint of no cooling in freezer, unit temped at average -2 with nothing in it, unable to duplicate the problem, unit not on dedicated circuit, customer stated it’s not even a year old, informed him to call Frigidaire for service if under a yr"
Arthur V.
WASHER KITCHENAID KAWS700GQ0 "Found unit needs a coupling ; ordrng 1 285753A (coupling,motor), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced the door. Dispenser water and ice. Optest ok.
Jason N.
REFRIGERATOR AMANA ASI2575GRS00 "Cc freezer light not workingCustomer showed popConfirmed no freezer light, pulled door switch, checked power, good power in 123v, switch will not toggle contacts when depressed. Unit need freezer door switch. ; ordrng 1 WP2321285 (switch)"
Brian M.
REFRIGERATOR MAYTAG MFT2776DEM00 Cc of no cool Found leak on evap suction line Causing loss of cool in freezer and fridge sections. Customer has food lossRecovered refrigerant redid solder joint on evap installed filter drier from truck stock Recharged with 5.5 oz of r134aRan test 4 nice frost patterns Howe day on evaps Advised of 48 hour cool down No charge issue was due to my faulty installation of the evap. and drier is covered under 1 year part warranty ; used 1 W10143759 (
Brian M.
REFRIGERATOR WHIRLPOOL WRS342FIAW00 Cc door ajar light on Found freezer light switch pushed all the way up into cavity Pulled it down and siliconed it into place door now making contact with switchOP TEST OK
Brian M.
DRYER WHIRLPOOL WED9400SW2 Customer complaint of squeaking Found idler pulley damaged Replaced using pulley kit from truck stock Ran test cycle OP TEST OK ; used 1 4392067 (DRYER REPAIR KIT4783) from stock
Brian M.
DRYER WHIRLPOOL WGD8100BW0 Cc of no heat Found unit able to heat for 3 cycle then coil valves stopped workingReplaced using truck stock OP TEST OK ; used 1 279834 (COIL) from stock
Arthur V.
WASHER WHIRLPOOL WTW5000DW0 Found washplate stripped out. Needs replaced ; ordrng 1 W10752283 (washplate)
Jeff M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Explain to the customer that the waterlines in the side-by-side refrigerator run underneath the unit which causes the water to be warm. I tasted the water from the machine the water tastes very pure. Unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Cc unit not cooling in refrigerator or freezerCustomer stated he’s using his freezer to store food. Confirmed freezer temp is 38, ff temp is 55. Checked evap for frost pattern, found ice ball on cap tube. Evap leaking. Unit needs compressor, evaporator, sealed system repair. Customer worried WP is not going to repair, told him he has full autho. ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
Jason N.
REFRIGERATOR KITCHENAID KBFO42FTX08 "Cc frosting in freezer compartment.Found frost buildup on inner door and on top of cavity. Found Top left side of gasket with small gap. Ice cubes under rails holding door open slightly. Removed and retested, made small adjustment to door angle. No gap remaining op test good."
Brian M.
RANGE WHIRLPOOL WFE550S0HZ1 Cc unit surface light and cooktop light is on Found left rear burner knob slightly turned to the on position Not enough to turn it on but enough to trigger the surface light Turned burner off both lights shut off OP TEST OK
Jason N.
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed foam gaskets under door gasket. Checked gasket seal to mullion. Checked good. Op test good.
Corina B.
RANGE WHIRLPOOL WFE540H0AB0 Replaced the bake element. Heated oven to 350*. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "CC that the unit is not cooling. Checked the compressor 8.9 amps locked rotor and for a leaking on a connector the compressor. Recovered refrigerant, replaced compressor and drier, pulled 28”vac w/ pump, watched, good, charged 3.7 oz r134a, unit was in a restriction on the cap tube to the evap, replaced the evap. Recovered refrigerant, replaced evap and drier, pulled 28”vac w/ pump, watched, good, charged 3.7oz r134a, unit cooling, pressures good, op test ok op test ok advised cust the waterline to the unit is pinched in a couple of places. Took pictures ; used 2 WPW10143759 (DRIER) from stock"
Nicholas F.
REFRIGERATOR GE CWE23SSHHSS Installed ice maker.op test good
Gabriel P.
DISHWASHER MAYTAG MDB8959SFZ4 Found error f4e3 motor not running dishwasher fills and drain but will not spray or start pump motor it stays humming ; ordrng 1 WPW10591570 (pump&motor)
Joe O.
WASHER WHIRLPOOL MHW6630HW0 "Cc: Error f4e1Checked water lines, water lines correctly installed. Customer states the washing machine stops and flashes the f4e1 error code, does not get stuck in a normal running state. Customer also states it’s in a heavy duty cycle, and no error code was found today. Customer states they have used the fresh hold(not every time), with extra rinse, and high speed spin. Only code to be found in unit is the f4e1 error code.
Dan H.
WASHER MAYTAG MVWB835DW2 "Installed new lid lock, op test good"
Corey L.
RANGE WHIRLPOOL WFG320M0BS3 "Customer complaint light came on and flickered a lot, unable to duplicate the problem, Called techline spoke with rick, check power to control not to drop below 110 while in bake or needs a control, tested, it did not , ordering control; ordrng 1 W11126814 (cntrl-elec)"
Joe O.
DISHWASHER KITCHENAID KDFE104DSS5 Installed sump assemblyRan test cycleOp test ok
Gabriel P.
WASHER MAYTAG MVWC565FW0 "Ran diagnostics auto test pass ran calibration pass ran rinse and spin pass ran 4 towels on normal cycle pass no clicking sound ,all good"
Brian M.
DISHWASHER WHIRLPOOL KDTE254ESS1 "Cc of no power after power surge the other day Found power going to control but not turning on Needs Control board ; ordrng 1 W10866124 (cntrl-elec21054), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
REFRIGERATOR KENMORE 59672919200 Cc ice maker is not making ice makes three cubes then starts hummin.icemaker was off on arrival.its 11 degrees in frz section.water is dispensing.icemaker cycled and found home position.unit is operating as designed.
Nicholas F.
REFRIGERATOR MAYTAG MFF2055YEW00 Steamed out evaporator drain tube installed new piece.op test good.
Jeff M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 The filter head has restrictions. It’s not letting water pass-through freely needs a new filter assembly; ordrng 1 W11346623 (FILTER HEAD)
Joe O.
RANGE WHIRLPOOL KFGD500ESS04 "Cc: residue left after self clean, not broiling evenly in upper ovenFound unit has residue left in rear of upper oven, customer states she did not try to wipe the residue out but wasn’t sure it would come out. I wiped at the residue with my finger and it started coming off. Ran a test broil unit has good flames, and is working as designed.Op test ok"
Arthur V.
RANGE WHIRLPOOL WEE745H0FS2 Found screw had come out if the cover on the bottom of the control panel and the left side was sagging. Replaced screw. Op test good
Corey L.
REFRIGERATOR ELECTROLUX EI23BC56IB8 "customer complaint moisture still on back wall and ice is reforming, recorded pics of bowed liner, Called Electrolux tl spoke with ryan no recommendations, unit is unrepairable, advising customer warranty company will be in contact with them in the next 48 hrs"
Corey L.
DRYER MAYTAG LDG8414AAE "Customer complaint clothes are not getting all the way dry, ran timed dry, unit heats and vent to wall is clear, customer has solid rigid metal vent, airflow outside is not good, found vent disconnected to outside screen behind wall unable to reattach, realigned vent as best as possible, air flow a lot better"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Cc not cooling properly. Customer tried adjusting temp but still nothing. Fz temp Reading 25*, FF temp reading 50*. Defrost issue. Called BJ. Went through wiring, power not being sent up to defrost or heater. Ordering control and harness.; ordrng 1 W11161901 (HARNESS) and 1 WPW10352689 (cntrl-elec)"
Corey L.
RANGE WHIRLPOOL WFG540H0ES1 "Customer complaint glass door shattered, confirmed inside glass broken, cleaned glass in and around unit and door, replaced glass with part sent, op test good"
Dan H.
OTR MICROWAVE KITCHENAID KMLS311HSS1 "Customer complaint that high sound is not loud, audio levels change with settings, unit is heating, unit is operating as designed"
Gabriel P.
MICROWAVE WHIRLPOOL MMV4205DS1 "Fuse has continuity customer customer was trying to fix unit and broke off interlock found 123v going to control,control not responding giving estimate will not fix"
Joe O.
REFRIGERATOR MAYTAG MRT118FFFM00 Went to install parts pulled unit out found rollers draggingNeeds rollers; ordrng 2 W11256723 (roller-cab)s and 2 WPW10475495 (roller-cab)s
Dan H.
DISHWASHER FRIGIDAIRE FPID2497RF2A "Customer complaint of error code 20 and unit is not starting, started normal wash cycle, unit filled and began washing, no error codes popped up, unit drains, unit is operating as designed"
Dan H.
WASHER CROSLEY VAW3584GW0 "Customer complaint of loud noise and not starting, ran diagnostics found f8e1(long/no fill) error code, hot and cold valves are working, no unusual noises heard, unit is operating as designed"
Arthur V.
WASHER WHIRLPOOL WTW8500DC0 Unit has numerous error codes. F3e2 inlet water temp fault. F6e3 communication error. F6e2 communication error. F7e6 motor phase loss of direction f6e2 again and f2e1 UI stuck button. Could not get unit to respond in diagnostics. Needs main machine control and User Interface. ; ordrng 1 W10812418 (cntrl-elec) and 1 W10838672 (console)
Arthur V.
WASHER WHIRLPOOL WFW72HEDW0 Replaced bellows. Op test good. No leaks. Left leak mat ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Nicholas F.
WASHER MAYTAG MVWX500XW1 "Cc washer is not spinning every load and long rinses.ran diagnostic found f7 e6 motor fault code f8e1no fill long fill F3e2inlet water temp fault.f0e4high water temp.ran auto test cycle water dispensed the whole time. Unit did not complete test cycle.unit need control and water valve.Customer is not getting repair at this time.; ordrng 1 W10405815 (cntrl-elec) and 1 W11158805 (housing), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
WASHER MAYTAG MVWP575GW0 Cc: not spinning Ran auto testFound lid lock will not stay in the locked positionNeeds lid lock; ordrng 1 WPW10482836 (latch)
Joe O.
WASHER AMANA NTW4516FW3 "Cc: will not run through a cycle, light around the start button is not functioningFound drain running into a tub only a foot off the ground, advised customer the drain needs to be higher or it will just siphon the water out of the tub.Found error code f8e1 long fill no fill, ran auto test and calibration. Advised the customer that there is no light around the start button on this unit.Ran normal cycle and drain and spinFunctioning as designedOp test ok"
Arthur V.
RANGE MAYTAG MER6600FZ2 Replaced control. Took core for return. Found wire going to bake element arced on cover causing issue. Did wire repair and replaced control. Tested at 350 Op test good.
Brian M.
WASHER KENMORE 11020022012 Cc unit has weird noise Ran test cycle and calibration all Normal noises OP TEST OK
Nicholas F.
RANGE WHIRLPOOL WFG975H0HZ0 Cc and f stuck key error code.confirmed unit has f2e1 error code.unpluggd to reset unit.error code did not clear unit needs keypad ; ordrng 1 W11280096 (panl-cntrl)
Arthur V.
RANGE WHIRLPOOL WFG525S0HV1 Replaced outer door glass. Op test good
Brian M.
RANGE KENMORE 79071349706 Cc of unit not baking Found igniter to be weak and not opening gas valve Replaced using truck stock Ran test bake OP TEST OK ; used 1 12400035 (IGNITER) from stock
David R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Cc of light not working. Found connection in socket bad and loose. Ordering socket.; ordrng 1 WPW10119935 (socket)
Corey L.
FREEZER FRIGIDAIRE FFU17F2PT1 "Customer complaint frost on food and ice cream is soft, confirmed, found dial set at 1 temps were 20, raised to 5, customer was unaware of temp dial, advised customer to allow 24 hours for temps to settle"
Corina B.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 CC that there is a smell coming for the back of the unit. Checked the compressor and condenser no dead animals or anything making the smell. Put baking soda around the compressor. Optest ok.
Corina B.
SXS REFRIGERATOR MAYTAG MSD2758DRW CC that there is frost around the dispenser. Found the dispenser door not closing . Will need a new dispenser. Customer does not want to repair
Gabriel P.
COOK TOP GE JP3530SJ1SS "Found infinity control burn out giving customer and estimate she will think about pls do not order parts until she call tomorrow and paid for parts ; ordrng 2 WB24X22341 (infinite switch 30.42)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
WASHER MAYTAG MVWB765FW3 Lid is not locking is higher in the right then on left corner thats why not locking also found cabinet damage on botton it looks like if it was drop
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replace led control still same issue freezer light is off I believe that’s whats causing the flickering ordering freezer light ; ordrng 1 W11205083 (module)
Gabriel P.
RANGE WHIRLPOOL WFG515S0ES1 Couldn’t find any issue it smell little gas when it tries to igniter it releaselittleof gas but all good
Dan H.
FRONT LOAD WASH WHIRLPOOL WFW3090JW0 "Customer complaint that unit is not working, found control lock on, turned off, started normal wash cycle, unit filled and began washing, unit is operating as designed, no need to contact techline for control lock being on”
Corey L.
WASHER WHIRLPOOL WTW6600SW0 "Replaced drain pump, op test good"
Corina B.
WASHER MAYTAG MVWB835DW3 "CC that the unit is not starting. Ran diag F0e4 Spin Limited By Water Temperature, f3e2 Inlet Water Temperature Fault. Checked temp manual, good. Checked the lid lock would not unlock. Will need a control and latch. ; ordrng 1 W10810403 (lid lock assy) and 1 W11170706 (cntrl-elec)"
Arthur V.
DRYER MAYTAG MEDX655DW1 Replaced motor and blower wheel. Op test good
Joe O.
WASHER MAYTAG MVWC565FW1 Installed controlRan auto test and calibrationOp test ok
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Replace control ran calibration and auto test pass,opt test ok"
Corey L.
DISHWASHER MAYTAG MDB4949SHZ0 "Customer complaint dishwasher has no power nothing works, confirmed no selections wake up control, as I was getting to wire nuts to check power unit powered up, wire nuts were loose, tightened, op test good"
Corey L.
MICROWAVE WHIRLPOOL WOC75EC0HS00 "Customer complaint mw restarts and date is reset, unable to duplicate the problem, ran diagnostics found f6e0 x2, cleared, unit needs main control and UI; ordrng 1 W10871576 (console STNLS ) and 1 W11261165 (cntrl-elec)"
Dan H.
WASHER MAYTAG MHW5630HW0 "Customer complaint that unit does not spin clothes out and sometimes washes all day, ran diagnostics found f8e1(valve failure) error code, both cold water valve and hot water valve open, ran quick test cycle, unit completed test cycle, all components working, unable to duplicate the problem , unit is operating as designed"
Nicholas F.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 Cc icemaker is not making ice.ice stuck ice ice maker clearers ice.icemaker cycled and filled returned to home position.temps in freezer section are 18 degrees.give unit 24 hours to return to normal function
Dan H.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that unit is loud and not spinning out clothes ran diagnostics found , f7e6(motor fault) f0e2(over suds), and f0e5(off balance) error codes, ran manual test cycle, unit agitates, unit spins, no unusual noises heard, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed"
Joe O.
DISHWASHER KITCHENAID KDFE104DSS5 Connected sump assemblyRan testOp test ok
Joe O.
RANGE WHIRLPOOL WFE505W0HZ0 "Cc: not functioningFound unit is only receiving 120v, has an open L1 or L2. ui does display when burners are selected.Advised customer to have electrician look at electrical"
Dan H.
RANGE MAYTAG MER8800DS1 "Customer complaint of flames on oven floor, found element broken, element is receiving 240vac , unit needs new element; ordrng 1 W10779716 (elmnt-bake)"
Dan H.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Installed bi metal and cams, op test good"
Jason N.
WASHER MAYTAG MVWB835DW1 "Could not install Ui console, right part number on box and packing slip but this console is not for this unit. Reordering Ui console.; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)"
Dan H.
REFRIGERATOR AMANA ASI2575FRW00 "Customer complaint that unit is leaking from water filter housing, confirmed, when water is turned on water filter shot out of water filter housing and water sprayed from inside housing, unit needs new water filter housing; ordrng 1 W10862456 (housing)"
Joe O.
DISHWASHER IKEA IUD8555DX2 "Cc: unit will not power onFound ui completely dead, ran test for stuck key found unit needs ui; ordrng 1 W11105144 (panel-cntl)"
Jeff M.
WASHER ELECTROLUX ATF6700FS1 "The unit has a e5e miss communication. The unit needs a new main control ; ordrng 1 137006030 (control board,pc), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
WASHER MAYTAG MVWX500XW1 "Cc washer is not spinning every load and long rinses.ran diagnostic found f7 e6 motor fault code f8e1no fill long fill F3e2inlet water temp fault.f0e4high water temp.ran auto test cycle water dispensed the whole time. Unit did not complete test cycle.unit need control and water valve.Customer is not getting repair at this time.; ordrng 1 W10405815 (cntrl-elec) and 1 W11158805 (housing), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR JENN-AIR JS48PPFXDA "Installed door gasket, steamed and stretched gasket. Door not closing properly. Found unit door return spring broken underneath, unit needs door spring. Customer, paid parts for this job and labor owed for other job on this pvr.; ordrng 1 67001521 (spring w d1972), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWB865GW0 "Cc unit not starting. Ran diagnostics, found codes f7e9 for locked rotor, f7e3 for module drive over current. Basket free spinning, shaft slider free moving. Motor not shifting, replaced clutch using truck stock, op test no good. Ordering control and lower wire harness.; ordrng 1 W10777955 (lower harness) and 1 W11162440 (cntrl-elec), used 1 W10754448 (CABRIO CLUTCH) from stock"
Corina B.
WASHER MAYTAG MVWC565FW1 CC that the lid lock started on its own. Ran diag no codes. Started a cycle filled agitated. Called BJ advised me to replace the control. Office to order part; ordrng 1 W11162438 (cntrl-elec)
Brian M.
WASHER MAYTAG MVWB965HW0 customer emailed pop Cc of leak Found unit not leaking but found service pointer for detergent cup W11352133Needs cup replaced ; ordrng 1 W11290644 (DET CUP)
Gabriel P.
REFRIGERATOR WHIRLPOOL ED5RHEXNL03 "Filter housing leaking giving customer and estimate ; ordrng 1 EDR5RXD1 (filter 62.00) and 1 WP2186443 (housing 72.01), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER KENMORE 110.629941 "Cc no heat. Found heating element open. Units bottom cabinet is filled with lint/dog hair, needs to be cleaned out. Called landlord, doesn’t want to go ahead with repair; ordrng 1 WP3387747 (element 86.67), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER GE DRSR495EG5WW "Cc of noise. Belt starting to tear on sides and idler pulley bad. Will need belt and pulley.; ordrng 1 WE12M29 (BELT 39.68) and 1 WE12X83 (pulley idler 30.06), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER WHIRLPOOL MAV7700AWW "Installed drive motor and belt, ran spin and rain test. Op test good. Customer said he put new water lines on unit right before it stopped working, and now they both leak. Threads on inlet valves are stripped out. Customer says he wants to try Teflon tape, if that doesn’t work he will call us. I quoted this valve 12002158 as the one he will need."
Jason N.
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 "Cc unit not coolingFound evap frosted over in freezer. Ran manual defrost, did not go into defrost. Ran service test defrost, unit pulling 4.7 a., Defrost circuit good. Unit needs jazz board. Replaced using truck stock, retested manual defrost. Op Test good. ; used 1 WPW10503278 from stock"
Corina B.
DISHWASHER WHIRLPOOL MDBH979AWB3 CC that the start button does not work. Removed the panel found silver migration on the ribbon cable. Office to order part.; ordrng 1 W10811155 (panel-cntl)
Gabriel P.
WASHER MAYTAG MVW8750YW0 Washer hub is strip I can’t take agitator off is stuck the only way would be to break it giving customer and estimate on agitator and hub she will not fix
Corey L.
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Installed evaporator, held 28” vac for 15min, added 3.4 oz of r134a, good frost pattern, op test good"
Gabriel P.
REFRIGERATOR KITCHENAID KBFO42FTX02 "Pickup my steamer,opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL ED5LHAXWT02 "Cc: not dispensing ice, ice bin frozen inFound in in bin frozen together with frost build up and bin frozen in the doorRemoved the frozen ice from the bin unit still would not dispense ice, steamed out bin near dispenserChecked for air leakOp test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Customer complaint that unit is not cooling, fresh food section temperature at 63 degrees , freezer section temperature at 53 degrees, evaporator fan is running, partial frost pattern on evaporator , condenser fan is running, compressor is making a very loud noise, unit needs new compressor ; ordrng 1 W10507884 (compressor)"
Corina B.
REFRIGERATOR WHIRLPOOL MQF2056TEW02 CC that there is ice build up in the bottom of the freezer. Found the drain hole is clogged. Steamed the drain hole out. Used a piece of copper wire around the heater to the drain hole. Checked the drain tube. Optest ok.
Dan H.
REFRIGERATOR WHIRLPOOL GI0FSAXVY04 "Customer complaint that display blinks, clicks and shuts off then turns back on, unit needs new control; ordrng 1 WPW10312695 (electronic control 151.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Defrosted evap installed thermistor from truck stock installed control OP TEST OK ; used 1 W10902214 (THERMISTOR) from stock
Corina B.
WASHER WHIRLPOOL WTW6500WW1 "CC that the unit will run for 10 minutes and has a uo F82 Lid Lock Failure, f83 Lid Unlock Failure. Ran a co test. Ran a drain and spin. Leveled the leg, unit was able to rock back and forth. Started a normal cycle with towels, let run for the full load completed the cycle. Optest ok."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit was not plug in 24 hours when arrive,plug in unit and waited few minutes no noise heard all good"
Jason N.
DRYER MAYTAG MCE8000AYW "Cc unit not drying. Ran dryer heat test, good heat, removed vent tube, good airflow from unit. Checked venting outlet on house, large amount of lint blown on ground recently. Ran dryer test cycle with wet clothes for 15 min. Clothing is drying. Op test good. Customer ordering lint screen, to be installed by customer.; ordrng 1 WP31001640 (filter- li3986), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
RANGE WHIRLPOOL WFE714HLAS0 Cc unit will not r can higher temps on bake Found bake element open Needs bake element Customer does not want to repair
Corina B.
DISHWASHER KITCHENAID KUDP01FLBL3 CC that the door falls down. Found the links are worn. Replaced the links from t/s. Optest ok. When pulling the dishwasher out to replace the links had to turn the water off and disconnect the water line. The handle cracked. Took picture. ; used 1 8194001 from stock
Corey L.
DISHWASHER KITCHENAID KUDE20IXSS8 "Installed sump asm, op test good, placed water mit mat"
Corina B.
WASHER MAYTAG MVWB965HC0 CC that the unit will not agitate. Found the suspension rods are not on the front of the basket. The suspension rods are broken. The top of the washer does not want to release. ; ordrng 1 W10885629 (top) and 1 W11130360 (suspension)
Corey L.
FREEZER FRIGIDAIRE FFU17FC4AW3 "Customer complaint freezer not freezing, confirmed unit was room temp plugged in, fans running compressor not running, compressor was pretty warm, jump started compressor, compressor is seized, unit needs new compressor 5304511982 , WPW10143759, customer does not want repair at this time ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDT910SAYM0 "Leaking through the seal from underneath by the motor giving and estimate,customer will not fix"
Corina B.
REFRIGERATOR MAYTAG MRT118FFFE04 CC that there is water leaking. Found the plastic waterline to the shut off is leaking. Advised cust will need a Plumber install a copper or braided flex line. Optest ok
Arthur V.
DRYER MAYTAG MEDC465HW0 Replaced temp switch. Op test good
David R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Plugged unit in, let run for 20 mins. Checked compressor, normal sounds and not loud. Checked all components. Op test ok"
Arthur V.
DISHWASHER PORT GE GSC3500D35WW Upon arrival unit working properly. Customer having issue starting unit but unit is working properly. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Joe O.
DRYER KENMORE 110.828221 "Cc: not startingCustomer states previous owner tried to repairFound unit receiving proper power, all fuses and thermostats check good. Spoke with BJ went through a few tests checked fuses and motor circuit. Found unit needs a control.Customer does not want to repair at this time"
Arthur V.
WASH/DRY COMBO WHIRLPOOL WFC8090GX0 Ran diagnostics getting a f6e0 error. Error not listed in manual. Called techline submitted the non existing error code to engineering They have my email and phone number and will contact me with a resolution. Did not reschedule due to possible parts being needed ; saved tckt
Nicholas F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Pulled light out and wires are broken at connector.no slack on wires because off the foam insulation called whirlpool tech line Job reference number7725483412; O-emld tckt
Dan H.
DRYER WHIRLPOOL WGD8000DW4 "Customer complaint of burning on vent, vent appears to have normal discoloration, called whirlpool techline spoke Steve units average temperature is between 150 and 155 degrees, techline deemed unit as unit is operating as designed"
David R.
RANGE WHIRLPOOL WFG525S0HZ1 Cc buttons were not working properly. Customer was pressing underneath buttons but needs to actually press the button. Replayed information to customer. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed foam gasket per tech sheet provided to me from whirlpool
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 Needs fresh food door seal (see pics) and adhesive put around freezer liner. ; ordrng 1 242193212 (gasket-refr door) and 1 482338 (adhesive)
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 replace controls opt test ok ran diagnostics pass no error codes
Corey L.
REFRIGERATOR MAYTAG MTB2456GEQ "Customer complaint fridge had frozen lettuce and ice wasn’t being made, temps were -16 frz and 29 ff, moved temps down two settings to setting 3, ice in bin ready for harvest, jumped ice maker, unit is operating as designed"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Compressor is seized up or use a power supply connected directly to the compressor tripped the power supply needs a new compressor; ordrng 1 W10507884 (compressor)
Dan H.
DRYER WHIRLPOOL MGDB880BW0 "Installed new thermostat, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL MSF25C2EXW00 "Customer complaint of no cooling, confirmed both sections room temp, compressor is not running, found start device failed, quoted, ok, replaced start device, compressor kicked on, evap began to frost, op test good ; used 1 8201786 (STARTER 71.55) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Installed switch and spacer, op test good"
Joe O.
DISHWASHER MAYTAG MDB8959SBS Installed float switchCould not test unit as the customers street has no power at this time. Advised customer to to test unit once power returns.
Joe O.
DRYER MAYTAG MGDB835DW4 "Cc: gas odor when she opens door, not dryingRan test cycleFound small odor of gas when door is first opened gas smell dispersed very quickly. found unit has good heat. Continued cycle stopped unit in heat cycle could not smell the gas any more.Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazardOp test ok"
David R.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 Replaced parts. Doors had blemish marks from the shipping wrapp. Use stainless steel cleaner but if doesn’t come off. Customer can call and we will order new doors out and nameplate. Op test ok.
Brian M.
REFRIGERATOR JENN-AIR JCB2059GES Cc of food freezing in fridge Found damper and tension belt broken Needs damper and belt Customer to call if wants repaired
Dan H.
RANGE JENN-AIR JES1750FS1 "Installed new control, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HS0 "Applied touch up paint to bare metal, op test good"
Nicholas F.
DISHWASHER GE GLDT696J00SS Installed drain pump and control.unit drains will not wash.motor is receiving correct power motor has no resistance.unit needs wash motor and lower spray armCustomer is not getting repair; ordrng 1 WD22X10080 (lower spray asm) and 1 WD26X10050 (motor asm)
Dan H.
DISHWASHER WHIRLPOOL KDTM404ESS1 "Customer complaint that unit is leaking, started normal wash cycle, no leaks found, unit is not sitting level, leveled unit, op test good"
Arthur V.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Found unit in sabbath mode Looked up manual and disabled sabbath mode. Found water leaking from filter head. Needs filter head replaced ; ordrng 1 W10502642 (reservoir), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced the control and pump motor. Ran a calibration. Advised cust to clean the filter every 2 months. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Replaced control, user interface, and evap fan. Brought core back for return. Advised cust to replace the Advised cust to replace the saddle valve with an inline valve. And to replace the plastic waterline. Op test ok."
Brian M.
DISHWASHER MAYTAG MDB7749SAB0 Cc unit won’t make certain selections Found unit to run but only making selection for rinse unit will run for about 10 min then shut off Needs UI and control board ; ordrng 1 W10486463 (electronic control) and 1 W10811164 (panel-cntl)
Jason N.
RANGE WHIRLPOOL MGR5750ADW "Cc gas leaking and oven not workingConfirmed gas leak from behind unit, used liquid and sprayed connections, all connections good. Leak coming from gas line to unit, has a pinhole. Shut gas off and advised customer that gas line needs replaced. Ran test bake w/gas, amp draw on bake ignitor 2.5a. Unit needs bake ignitor. Customer not repairing."
David R.
RANGE WHIRLPOOL WFE515S0EW2 Part sent out was interlock to microwave. Cc that when closing the door that it is sticking or making noise. Closed door and could tell it was coming from the Hinges. Ordering hinges.; ordrng 1 WPW10299226 (hinge-door RIGHT) and 1 WPW10299227 (hinge-door LEFT)
Dan H.
WASHER WHIRLPOOL WTW8240YW0 "Installed new hub, and wash plate, op test good"
Jason N.
WASHER MAYTAG MVWC415EW1 "Installed gearcase pulley and belt. Ran auto test, would not start cycle. Lid lock not engaging. Replaced lid lock with truck stock. Reran auto test and calibration. Op test good. Advised customer that she has a drip from cold hose on wall valve. ; used 1 W11307244 (DOOR LOCK) from stock"
Jeff M.
DISHWASHER KITCHENAID KDFE104HPS0 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED5000DW2 Installed new part unit op tested good
Jeff M.
REFRIGERATOR KITCHENAID KSRG22FKSS03 Installed new part unit op tested good
Nicholas F.
WASHER MAYTAG MVWC565FW1 I stalled new control and capacitor ransuto test cycle passed all test ran calibration op test good taking core for return
Jeff M.
WASHER MAYTAG MVWC415EW1 Installed new part unit op tested good ; used 1 W11307244 (DOOR LOCK) from stock
Jeff M.
DRYER MAYTAG MGDB835DW4 The unit heats fine the venting is clean unit test I recommend cust the use time dry on larger loads
Gabriel P.
WASHER MAYTAG MVWX655DW0 "Replace control ran calibration and auto test pass ran normal cycle also pass it started agitating ,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Shelf popped off its original rack tracks. Unit op tested good
Arthur V.
DRYER MAYTAG MGDX500XW0 Customer complaint of a rubbing noise Cycled unit. Op test good. Lubricated rollers and idler pulley. Unit op test good Customer states unit sounds much better now Advised customer about the fire hazard associated with foil vents——-; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL KRFF305ESS00 There was a piece of packing Styrofoam near the fan in the rear “behind the unit”
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found bail arm in the off position. Pushed down to turn on ice maker. Icemaker cycled and filled
David R.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 "Cc no ice, but dispenser is getting water. Icemaker not cycling on its own. Replaced with Icemaker from t/s. Tested. Called for water, op test ok; used 1 W10882923 (ICE MAKER ASSY 103.59) from stock"
David R.
DRYER MAYTAG MEDB835DW4 "Cc of clothes taking two cycles to dry. Turned unit on, checked vent going outside, good airflow. Turned on timed dry and took off vent to back off unit and tested heat. Let unit cycle 4/5 times. On high heat tested highest at 205* and lowest at 180*. Checked sensors, checked good. Advised customer with this certain model all cycles except timed dry use sensor. Have to put the right cycle on with right clothes but the sensor will also take away and add time when it feels like it needs to. Timed dry will give you the best drying in a cycle. Op test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint of a loud rattling noise mostly at night, confirmed found cardboard under unit rattling under compressor and condenser brackets, added foam strips between bracket and cardboard, noise went away, op test good"
Nicholas F.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Installed control and thermistor steamed out evaporator.allow 24 hours for refrigerator to return to normal temps.op test good
Brian M.
DRYER MAYTAG LDE8426ACE Customer canceled looking at dryer
Corey L.
REFRIGERATOR GE PFSS6PKXASS "Customer complaint ice maker doesn’t make ice and makes a grinding noise also dispensing arm and ice/water button is broken, confirmed, ice maker teeth missing, unit needs new im WR30X10097, ui grey only avail is white WR13X10660 , and dispenser asm WR13X10550, Customer does not want repair at this time, left quote; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER WHIRLPOOL WED49STBW1 "Installed handle, op test good"
Jeff M.
DRYER AMANA NED4655EW1 Installed new part unit op tested good
Joe O.
MICROWAVE KITCHENAID KEMC308KSS01 Installed torsion springsRemoved door for customer to clean oven glass as wellOp test ok
Brian M.
OTR MICROWAVE WHIRLPOOL WMH32519HV3 Cc unit not on bracket Lowered unit and repositioned onto mounting bracket tightened screws OP TEST OK
Corina B.
REFRIGERATOR KITCHENAID KRSF505ESS01 Replaced the freezer door. Ran step 45 ice maker filled. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed evap fan motor and harnessOp test ok
Gabriel P.
DRYER MAYTAG MGDX655DW2 Replace drum opt test ok
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace control,opt test ok"
Joe O.
WASHER KENMORE 796.29002 "Cc: leakingRan multiple cycles, ran drain and spinCould not duplicate leakingOp test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 "Customer complaint of no cool both sections, confirmed both sections room temp, compressor and fans are running, found ff evap W11116006 failed, quoted, customer is going to shop around before continuing repair, and drier WPW10143759; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 "Customer complaint ice back in frz floor and spilling out front again, confirmed, found evap pan frozen, cleared ice, found piece of lettuce in drain tube, cleared, op test good, placed water mit mat"
Corey L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint fridge is making a noise the 25yr old Frigidaire he had didn’t make a noise, customer said it hasn’t made the noise since he made the call, cycled compressor to hear ramp up, all noises heard are normal operational noises, unit is operating as designed"
Corey L.
RANGE ELE KITCHENAID KERS202BWH0 "Customer complaint back left burner only half heating and when baking it only gets to 250, confirmed, back left cooktop element is not fully heating only about 30% heating, also found bake element failed, unit needs LB surface element, and bake element; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10342780 (elmnt-surf)"
Corey L.
RANGE WHIRLPOOL WFC310S0EW1 "Customer complaint while cooking in oven started smelling a plastic burning smell so breaker was shut off, found power cord had melted and separated, all three nuts were loose to each of the 3 wires connected to unit, this unit was incorrectly installed and is not covered under warranty, quoted for repair; ordrng 2 7103P027-60 (nut 4.46)s and 1 PT220 (cord-power 23.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER MAYTAG MGDB835DW4 "Customer complaint dryer is not working, confirmed check line not turning off, found door switch unplugged, plugged in switch, op test good, customer has a semi-rigid vent kinked from pushing unit back too far, moved unit out and advised getting a kit designed for tighter places"
Corey L.
REFRIGERATOR WHIRLPOOL GD5SHAXKT00 "Installed ice maker motor asm, op test good, customer asked what would clean dispenser paddles and asked if they could purchase new, customer is going to try cleaning them, quoted for dispensers for the duration of svc warranty WP2195089T , WP2195090T"
Corey L.
DISHWASHER KITCHENAID KUDW03CTSS2 "Customer complaint water fills then hums and drains, confirmed found wash motor failed, quoted for repair, customer does not want repair at this time, left quote WPW10780877; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
COOK TOP WHIRLPOOL KCES550HSS00 "Cust showed pop, sent pic CC that the front the right burner was really hot and quit working with a burning smell. Checked the wires no burn marks. Turned all burners on for 10 minutes. Working as designed. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL ER2CHMXPQ05 "CC that the unit is not cooling. Ff 78* fz 32*. Found the evap fan not running. The condenser fan is running, compressor is running. The evap fan has 120 volts from control will need a new fan. Office to order part. Cust is installing fan motor. ; ordrng 1 WPW10189703 (motor-evap), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER ROPER RES7745PQ0 "CC that the unit will not start. Turned dryer on and the drum will not turn. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked the blower wheel clear. Checked the motor seized. A lot of lint and strings inside the housing. Will need a new motor, wheel. The seal to the drum is worn. Will need a new seal. Office to order parts. ; ordrng 1 279827 (motor!dryer) and 1 W10612022 (rear drum seal) and 1 WP694089 (wheel)"
Jeff M.
WASHER MAYTAG MHW6630HW0 Installed new part unit op tested good
Brian M.
DISHWASHER KITCHENAID KDTM354DSS5 Cc of unit not washing and afresh light staying on and before all that the motor was making a really loud noise can’t get unit to run to verify noiseCalled whirlpool they had me run some test for ui and control advised on keypad and control to be replaced Needs Ui control and sump assembly ; ordrng 1 W10803367 (panel-cntl) and 1 W10805015 (pump&motor) and 1 W11177740 (cntrl-elec)
Brian M.
DRYER SAMSUNG DVE50M7450WA3 Installed heater ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock