Local Reviews
Powered by Fluid LOCAL
Macaulay G.
WASHER KENMORE 110.2600201 Motor control is shorting out during spin. Customer does not want to repair.
Jason N.
RANGE WHIRLPOOL WFE770H0FZ0 "Cc unit changed from bake to broil againRan diagnostics, found stored code f6e1 runaway temp/over temp, on display. Per tech sheet for this fault, replacing MRC control. ; ordrng 1 W11308431 (CONTROL)"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit is leaking, found unit leaning forward, advised customer that dishwasher needs to be leaning slightly backwards, customer stated they will level unit, unit is operating as designed"
Jason N.
RANGE WHIRLPOOL WFG540H0ES Installed listed door hardware and burner knob. Op test good.
Paul P.
REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Found diffuser motor not engaging to regulate refrigerator temperatures. Found the setting at 33 degrees, set to 37 degrees. Also, 2 center shelves separated at tracks, bottom bin front loose, side shelf front broken, and center drawer back broken; ordrng 1 W10309638 (trim-pan) and 1 WPW10269101 (lens-light) and 1 WPW10282541 (cover), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL GSC25C4EYY02 Found service pointer on this issue w10550041. Need to oder and replace air diffuser ; ordrng 1 W10572852 (diffuser)
Jason N.
REFRIGERATOR KITCHENAID KSBS25IVBL00 Installed listed control and evaporator fan motor. Unit running normally. Op test good.
Jason N.
WASHER WHIRLPOOL MHW5630HW0 Cc not drainingCustomer showed popCustomer said unit still had shipping bolts installed when trying to run. Removed them and it started working. Wanted a tech to come out and inspect unit anyway to be sure was working correctly.
Jason N.
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Cc unit not making iceRan manual harvest on ice maker, unit would not cycle. Unit needs ice makerCustomer not repairing"
Paul P.
DISHWASHER AMANA ADB1400AGW1 "Purchase verified through SB Web. Found wire loose at fill valve connection. Re connected wires, ran through diagnostics and test cycles. Dishwasher now operating properly. Set down mitigation mat."
Paul P.
WASHER WHIRLPOOL WTW7300DW0 "Installed wash plate, drum assembly, spacer nut and washer. Tested washer on service diagnostic, operating properly. Set down mitigation mat."
Paul P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Tested dispenser, water is continuing to dispense after switch is disengaged. Office to order separator assembly.; ordrng 1 W11203659 (SEPARATOR ASSEMBLY)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Replaced the parts listed. Tested both ice makers, cycled. Optest ok."
Jason N.
DRYER MAYTAG MED5630HW0 "Cc not drying correctlyCustomer showed popChecked venting, venting goodRan diagnostics, no codes, all functions passed.Op test good."
Jason N.
RANGE MAYTAG MER8775AS0 Installed listed element. Ran bake test to 350 degrees. Op test good
Brian M.
WASHER WHIRLPOOL WTW4816FW2 ran entitlement purchased 9-4-18 Lowe’sCc unit just clicking Found lid lock not working properly Replaced using truck stock Ran auto test unit would not spin Found orange wire hanging off of capacitor Rewired wire back in Raised unit up using feet Ran auto test and calibration OP TEST OK ; used 1 W10838613 (LATCH) from stock
Macaulay G.
RANGE WHIRLPOOL WFG525S0HS0 "Installed ground wire on burner, adjusted burner and igniter. All tested ok."
Paul P.
COOKTOP ELE WHIRLPOOL WFE525S0HT1 Installed front left dual element and infinite switch. Coil now heating properly.
Joe O.
DISHWASHER WHIRLPOOL WDTA50SAHZ Installed dispenserOp test ok
Joe O.
DRYER MAYTAG MDG9700AWW Cc: not heatingFound gas coils getting too warm and openingNeeds gas coilsReplaced gas coilsRan test cycleOp test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; used 1 279834 (COIL2245) from stock
Corey L.
REFRIGERATOR MAYTAG KFIS29BBMS00 "Customer complaint of a no cool, confirmed both sections are room temp, compressor and fans are running, no frost pattern on either evap, compressor is loud really loud and hot to the touch, found mullion closing channel broken, there is a uv dye drier installed, no dye found, ff evap has been replaced, unit needs compressor, ff evap and pivot block, cfc parts covered per entitlement; ordrng 1 W10276644 (compressor) and 1 WPW10344432 (block-piv 10.62), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Installed hub and washplate Ran auto test and calibration OP TEST OK
Joe O.
RANGE AMANA AER6603FB1 Cc: bad smell when in bakeRan test bake to 450 degrees for 15 minsCustomer states she smells it very little when next to unit ventcould not duplicate op test ok
Corey L.
DISHWASHER WHIRLPOOL WDF320PADT2 "Customer complaint dishwasher is not spinning the top arm so dishes are not clean, found holes on upper spray arm clogged and won’t allow arm to spin, upper rack is full engaged to water tower, found drain hose did not have drain loop, it is also entering cabinet under sink from the floor and goes up which works against the drain pump, installed drain loop, ran svc test, no codes, upper spray arm needs replaced tech to install to make certain spray arm is now spinning; ordrng 1 WPW10317197 (upper spray arm)"
Corey L.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint dishwasher door is hard to close, confirmed door needs an extra push to latch, found unit unlevel and top right of door hitting trim under counter, leveled unit, door closes as customer remembers"
Corey L.
REFRIGERATOR KENMORE 59672919200 "Customer complaint arm on ice maker broke off, confirmed bracket holding bail arm at fill cup is broken, needs new fill cup; ordrng 1 WP628356 (cup-fill 26.10), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWC415EW1 "Cc unit does not startChecked power in to unit, good at 123v, polarity correct.Plugged in unit, sense light blinks, selector switch fault. Unit will not go into diagnostics. Unit needs control and switch.; ordrng 1 W11124822 (CONTROL) and 1 WPW10285517 (cycle select switch)"
Corey L.
REFRIGERATOR WHIRLPOOL ED5PVEXWS05 "Customer complaint food in freezer is thawing out and ice maker started not making the ice something is wrong with the cooling, confirmed, compressor and fans were not running, lights were on, tapped the thermostat housing by control and cooling kicked on, found black soot around thermostat, thermostat failed; ordrng 1 WP2198202 (thermostat 83.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL IX5HHEXWS05 "Customer complaint ice maker arm fell off it got snagged while cleaning, confirmed, installed bail arm op test good; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Corey L.
MICROWAVE KITCHENAID KOCE500ESS01 "Customer complaint bake and broil does not work again, ran diagnostics, no codes, test bake and broil cycles, control relay sending power, found thermostat open, customer wanted me to call kitchenaid suggested replacing blower fan and checking install, install is good, nothing is blocking vents and blower has good air flow on high and low, ordering blower and tod; ordrng 1 W10861504 (blower) and 1 WP4449751 (thrmst-fix)"
Corey L.
DISHWASHER KITCHENAID KDPE334GBS0 "Customer complaint that when she drags her finger across handle underneath there is a slightly sharp edge, inside handle plastic was protruding slightly, adjusted this to more flush, customer stated it was better, parts not needed taking with"
Jason N.
WASHER MAYTAG MVWB835DW3 Installed listed control kit. Ran auto test and calibration. Op test good
Jason N.
WASHER ESTATE TAWB600JQ0 "Installed listed lid switch, op test good."
Jason N.
DISHWASHER KITCHENAID KDFE104DSS0 "Cc unit door not on right. Found door slightly cocked to right side.Loosened door screws , shifted door to the left, door aligns better, customer satisfied. Op test good."
Jason N.
RANGE MAYTAG MER8775AS0 "Cc unit does not bakeFound bake element physically open. Unit needs bake element.Warranty information covers part cost only.; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer is making a loud noise and doesn’t spin out the clothes, ran diagnostics and found f0e5 off balance load, started high speed spin test, basket just wobbling around and barely spinning, hub has failed, tried to remove washplate to installed ts hub but washplate is bound to shaft and unable to remove, XXCUSTOMER IS ALSO AVAILABLE MONDAY IF PART ARRIVESXX; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
Corey L.
RANGE WHIRLPOOL WFE505W0HW0 "Customer complaint door gasket is loose, confirmed he 3 at the top left corner will not lock into cavity due to them being slightly bent out of shape; ordrng 1 WPW10129032 (gaskt-door)"
Corey L.
WASHER MAYTAG MVWX655DW0 "Customer complaint washer will not spin, confirmed, ran spin test, motor just humming, found capacitor failed, unit needs new capacitor; ordrng 1 W11162560 (CAP 114.20), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR FRIGIDAIRE LFHT2117LWA "Customer complaint fridge was leaking from the bottom out of tray under fridge the tray was full of water Thursday morning but now has evaporated, evap drain hole is clear, unit is making ice normally, unable to duplicate the problem, advised to monitor and placed a water mat"
Corey L.
WASHER ROPER RTW4516FW2 "Customer complaint washer makes a loud noise only while agitation, confirmed ran diagnostics no codes, ran heavy and light agitation could hear gears grinding, ran spin, hard clunk to shift but smooth spin, unit needs new gearcase; ordrng 1 W11255272 (GEARCASE )"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "F7e6 Indicates an open clockwise or counterclockwise circuit of the motor. Delete codes,re calibrate machine ran auto test,and drain and spin pass explain Customer that if it happens again I will order her a motor but that she should be ok ,opt test ok"
Gabriel P.
DRYER MAYTAG MEDX655DW1 "Replace part listed,opt test ok"
Paul P.
WASHER WHIRLPOOL ATF6000FS0 "Tested washer, found loose belt, also bellows to be replaced. Office to order belt and bellows.; ordrng 1 134051003 (belt) and 1 134515300 (bellows kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL WFW95HEDW "Replaced pump, pressure switch and door lock on washer. Ran test and wash cycles, operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
RANGE KITCHENAID KSGB900ESS2 "Replaced regulator. gas pressure in basement after meter tested a little over 6”. On starting bake, front right burner still cuts out at lowest setting, not on medium. Spoke to TJ on Whirlpool tech line, went over pressures and part replaced. On very lowest setting, the simmer can shut off when bake starts on the model. ."
Paul P.
WASHER WHIRLPOOL MVWC565FW1 "Tested washer, no trouble codes. Washer is level in all directions, on thick plywood over level smooth floor. Tested on high agitate and spin, some heavy vibration at highest speed,Mathis is normal for this model, with suspended basket. Normal deflection at suspension, all inputs and sensors proper. No physical repair will improve operation."
Paul P.
RANGE WHIRLPOOL WOD93EC0AS04 "Ran diagnostic service check, control and sensors all operating properly, no error codes. Broil element may need replaced, only if not reaching set temperature."
Paul P.
REFRIGERATOR MAYTAG MFI2269FRW00 "Crisper drawers are very hard to operate, top of drawers not lining up with crisper shelf. Also, waves in side, especially on right side lower end, very pronounced. Right and left lower sides look like possible strap marks, or pressure stress.Spoke to customer care, they are submitting for replacement."
Corey L.
WASHER MAYTAG MVWX655DW0 "Customer complaint washer does not drain clothes out all the way every time, ran diagnostics found f7e7 motor unable to reach target rpm, f7e6 motor fault, f9e1 long drain, and f0e2 suds detected, cleared, ran service tests, unit spins and agitates, found drain clogged, quoted to clear obstructions, ok, cleared, op test good"
Corey L.
DRYER GE GUD27ESSJ0WW "Customer complaint dryer is not heating and stated the check lint screen light was on, customer cleaned lint trap, unit is operating as designed"
Corina B.
WASHER MAYTAG MVWB765FW2 "Cust showed pop, sent pic. Replaced the lid. Ran calibration. Started a drain and spin. Optest ok."
Corina B.
DISHWASHER MAYTAG MDB6769PAB4 CC that there is no power to the dishwasher. Found the control caught on fire and burned the wires. Will need a new control and wires. Cust is going to call whirlpool.
Corina B.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Replaced the reservoir. Filled the reservoir, no leaks. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WFW9351YW00 Assisted DR.
Macaulay G.
WASHER MAYTAG MHW5630HC0 Unit is running properly. Pedestal is speaking when washer is in agitation or spin cycles. Frame of pedestal is flexing under the weight and movement of washer.
Macaulay G.
SXS REFRIGERATOR KITCHENAID KSC23C8EYY02 Drain was blocked by ice. Cleared ice.
Macaulay G.
RANGE WHIRLPOOL WGE745C0FS00 Replaced cooktop. Console that was ordered was incorrect part. Office to order membrane.; ordrng 1 W10877766 (swtch-memb)
Macaulay G.
WASHER WHIRLPOOL WFW85HEFW1 Bearing is grinding and arm on back of wash tub is cracked. Office to order tub assembly.; ordrng 1 W10901030 (tub-outer)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced freezer door. All tested ok.
Macaulay G.
DISHWASHER KITCHENAID KUDI01FLSS6 Unit has 120 vac control. Control and user inter are non responsive. Office to order control and interface. Customer is going to contact the warranty because they do not want to repair.; ordrng 1 WP8530995 (cntrl-elec) and 1 WP8564543 (cntrl-elec)
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Installed control boardFound fill tube frozenSteamed fill tube for ice makerRan ice maker testOp test ok
Joe O.
WASHER MAYTAG MTW5600TQ1 Cc: timer won’t advanceNoticed timer was hard to spinRan a test cycleTimer not advancing through cycles on normal washRan delicate cycle timer is advancingTried starting a normal cycle again time advancingOp test okOffice to billTax exempt Not yet paid
Joe O.
DISHWASHER WHIRLPOOL WDT750SAHZ Cc: not dispensing soapRan test cycleFound code 10-1 for dispenser issuePulled door skin off found connection to dispenser looseReseated dispenser connectionRan test cycleOp test ok
Joe O.
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed hinge bushing and washerOp test ok
Joe O.
WASHER MAYTAG MVWB750YW0 "Installed new bearing and statorRan spin cycleFound pin hole leak in drain hose near suspension rodNeeds new drain hose; ordrng 1 WPW10363893 (DRAIN HOSE1506), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER WHIRLPOOL WFW9351YW00 "Found pins on pressure switch out of range, control is good. Needs pressure switch****Do Not Order Part. Customer to call if wanted.; ordrng 1 WPW10239066 (switch-wl 70.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER KITCHENAID KDFE104DSS5 "Found spring and push button for dispenser broke. Part is a t/s item. Owner is not here, sister is and they do not have the POP to show. Owner not answering phone so at this point can not get a copy of POP. Will reschedule when customer can provide POP.****customer to get in contact with whirlpool ; saved tckt"
Brian M.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Installed control and ui per Whirlpool’s request Ran icemaker harvest test and water fill test Both are passing In diagnostics Advised customer to give it 48 hours for ice
Brian M.
WASHER MAYTAG MVWB880BW0 Cc unit not washing and shutting down mid cycle he also smelt something hotRan auto test no errors everything was ok besides the recirculating pump Needs new pump ; ordrng 1 WPW10403803 (pump-water REC)
Brian M.
REFRIGERATOR KITCHENAID WRV986FDEM00 Cc unit will not dispense water or ice and deli drawer buttons not working interior lights not working Found deli control corroded and wires damaged from it Needs drawer and deli control Office to schedule when parts have a eta ; ordrng 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 spoke with whirlpool Techline had me check dc voltage should have 12 vdc but only getting 3vdc Advised to replace lights and control at the same time Needs led board and 2 led lights ; ordrng 1 W10830288 (cntrl-elec) and 2 W11205083 (LED)s
Brian M.
WASHER WHIRLPOOL WTW5000DW2 Installed control Ran auto test and calibration OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW8200YW0 Cc that unit is flashing error ld and tub loud when spinning found error for long drain no water in tub Removed pump and inspected no clog Got unit into test cycle got error for pressure sensor .no blockage in pressure hose pressure sensor is part of the control board Continued with auto test but had to shut it down unit was going to over fill Found bearings to be extremely loud when hand spun removed stator found metal shavings inside tried to clean up but stator feels gritty and wavy in some spots Needs bearing kit and stator and control board EST only does not want repair
Brian M.
DISHWASHER KITCHENAID KDTE334GPS0 Customer received the right hand rail That was the one broken so I replaced it OP TEST OK
Gabriel P.
REFRIGERATOR MAYTAG MFF2558DEH00 "Icemaker maker not cycling,replace new from truck stock ,opt test ok ; used 1 W10884390 (ICE MAKER ASSY) from stock"
Gabriel P.
MICROWAVE JENN-AIR JMW9530DAS Control getting 120 voltage but not responding the UI been discontinued can’t order that customer wants to think about so do order parts till he calls office for confirmation I also spoke to corina and she told if board is getting 120 v and not responding order control customer will order part to sears and install it him self
Corina B.
REFRIGERATOR MAYTAG MFI2570FEZ02 CC that the ice maker is not dispensing ice. Found the auger motor is getting stuck. Will need a new auger motor. Office to order parts. ; ordrng 1 WPW10309866 (solenoid) and 1 WPW10309868 (motor)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Cut line put in back in the valve it stop leaking told customer to keep and eye on it and if start leaking again hes goin to need new valve and line
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "Replace control and took old one with me for return ,opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed motor shaft and sealOp test ok
Joe O.
DBL WALL OVEN JENN-AIR JJW2827DB02 Installed uiRan test bake to 350 on both upper and lower ovenLower with probe set to 150 degreesLower oven with probe stopped at 150 degrees to keep warm upper oven stayed baking to 350 degreesOp test ok
Jason N.
DRYER WHIRLPOOL WED92HEFC0 Installed listed control. Op test no good. Check vent still illuminating. Outlet vent temps reaching 215 degrees on high setting. Per tech sheet on high setting temps should reach 155 +- 5 degrees. Ordering outlet thermistor; ordrng 1 WP8557403 (thrmst-fix)
David R.
RANGE WHIRLPOOL WFG525S0HV0 "Replaced cook top, panel scratched. Ordering panel. ( black stainless ); ordrng 1 W11165540 (PANEL.)"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Tightened handles. Op test ok.
Dan H.
REFRIGERATOR GE GTS18GTHJRBB "Customer complaint that unit is not cooling, fresh food section temperature at 40 degrees , freezer section temperature at 3 degrees , control set to coldest setting, evaporator fan is running, compressor and condenser fan are running, found evaporator half frozen solid, defrost heater and bi metal are good, unit needs new defrost control, customer does not want repair ; ordrng 1 WR9X502 (timer defrost 82.48), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MVWP575GW0 "Installed new tub, op test good"
Dan H.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Customer complaint that fresh food section door gasket is falling off, confirmed, no damage to gasket, reinstalled, op test good"
Dan H.
RANGE GE JB968S0L5SS "Customer complaint that bottom drawer is stuck shut, opened drawer, op test good"
Dan H.
RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint of gas smell when oven is in use, started bake for 350 degrees , burner lit, no gas smell noticed, oven heated to 350 degrees , burner shut off, no gas smell, burner relit when temperature dropped, no gas smell notice, unable to duplicate the problem , unit is operating as designed"
Dan H.
MICROWAVE WHIRLPOOL WMH31017HZ "Customer complaint that light does not shut off, confirmed, unit needs new control; ordrng 1 W10892389 (cntrl-elec)"
Dan H.
REFRIGERATOR WHIRLPOOL WRT771RWYM01 "Customer complaint that unit is leaking from top of fresh food section , found evaporator drain tube clogged, cleared evaporator drain tube, op test good"
Dan H.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Customer complaint that unit is not starting, confirmed found door not latching, adjusted striker, op test good"
Jason N.
WASHER WHIRLPOOL WTW4950XW3 "Installed listed gearcase and drive parts, ran auto test and calibration. Op test good"
Jason N.
RANGE WHIRLPOOL WFG361LVS1 "Cc unit not self cleaningVerified unit will not self clean when button is pressed, beeps three times.Power cycled unit for 1 min. Retested, self clean now working. Op test good."
Jason N.
REFRIGERATOR MAYTAG M1TXEMMWB04 "Cc water leaking in freezer and refrigeratorFound freezer drain pan iced up and leaking into freezer.Steamed drain pan and drain hole, cleared ice from freezer. Looks like debris may have partially blocked drain hole. Op test good"
Jason N.
WASHER WHIRLPOOL MVWX655DW "Cc. Noises when water coming in then shutting offRan auto test, found hammer knock in water line when water valves closing. Tested home water psi, 90 psi. Advised customer that machine operating as normal, needs to call plumber."
Jeff M.
REFRIGERATOR FRIGIDAIRE FGTR1845QF2 Installed new part unit op tested good
Jason N.
WASHER MAYTAG MVWC565FW0 "Installed listed gearcase parts. Ran auto test and calibration. unit control shut off when trying to drain. Replaced drain pump using truck stock. Ran manual drain pump test, unit still shutting off randomly when drain pump activated. Unit needs control board; ordrng 1 W11116594 (cntrl-elec), used 1 W10876600 (PUMP-WATER) from stock"
David R.
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced wheels and tracks. Missing clips and positioners on top rack. Ordering out clips and positioners.; ordrng 4 W10803790 (positioner)s and 4 WPW10267076 (clip)s
Jeff M.
RANGE WHIRLPOOL WFG505M0BW2 Front left burner head igniter is cracked. Oven seal is damaged. Also the oven is burning the floor. I raised the oven off the floor as high as it will go for more airflow that should correct the issue; ordrng 1 WPW10515455 (BURNER HEAD) and 1 WPW10535778 (SEAL)
Jeff M.
REFRIGERATOR WHIRLPOOL KRFC300EBS There’s a vibration noise coming from the rear of the fridge I found the copper waterline in the rear not a coil properly causing a kink in the waterline which makes it a weak point. Filter housing needs replaced to correct the kink. While I’m there I will coil the copper waterline correctly to eliminate the rattling noise; ordrng 1 W10861009 (FILTER HOUSING )
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Remove the old compressor installed the new compressor and filter dryer. Put the unit in a 30 inch vacuum. Tested good charged the fridge for 4.27 ounces of Freon. The frost pattern developed on the evaporator unit tested good
Jeff M.
REFRIGERATOR KITCHENAID KBFS25EVMS0 Filter need replaced I have a bypass plug show the customer everything works fine. She will buy a new filter she has a bypass plug that I put in for the time being
Jeff M.
WASHER WHIRLPOOL MHW5500FW1 Pressure sensor failed customer had a pressure sensor. Installed new part unit op tested good
Corina B.
WASHER WHIRLPOOL NTW4516FW1 "Replaced the capacitor, motor and cord. Found the actuator was damaged. Replaced the actuator from t/s. Ran a calibration and a drain and spin. Optest ok. ; used 1 W10913953 (ACTUATOR) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Installed ice maker Unit found home position no errors OP TEST OK
Brian M.
RANGE KITCHENAID KSGB900ESS0 Installed panel Ran auto keypad test No errors OP TEST OK
Brian M.
WASHER WHIRLPOOL WFW9550WW00 Installed water valve Could not fully test due to customer not having hot water hooked up But cold water entered just fine OP TEST OK
David R.
WASHER GE GTWN8250D0WS "Do not have tools needed to complete job. Ordering tools out, called and explained to customer situation. Returning next week.**** 2 hour job, Customer will not be home till 9 AM; schdld next appmnt for 3/25 MON 9-12"
Corina B.
WASHER WHIRLPOOL NTW4516FW Replaced the water valve. Optest ok. Unit is not hooked up.
Corina B.
RANGE WHIRLPOOL WFG505M0BS3 CC that the igniter stays on after it heats. Turn oven on and the igniter stays on when the flame is light. Will need a new control. Office to order part. ; ordrng 1 W11126814 (CONTROL )
Corina B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 CC that there is a rattling noise and the water is not cold. Ff 41* and fz 3*. Advices cust the water reservoir is plastic tubing and only holds about 8-12 ozs of water. Adjusted the evap cover. Optest ok
Paul P.
REFRIGERATOR WHIRLPOOL WRS325GDAW04 "Replaced LED lights, refrigerator lighting now operating properly."
Corina B.
DISHWASHER KITCHENAID KDFE304DBL0 "CC that the top rack is loose and the dishwasher will fill then drain. Ran diag 8-4-Drain Motor Electrical Problem. Checked upper rack, good. Ran a calibration unit did not drain. vacuumed out the dishwasher, checked the drain pump. Found a broken piece of glass in the drain pump. Cleared the pump. Started a normal cycle and then cancelled out cycle and drained. Optest ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL ED2FHAXSB03 "Found water pressure weak going in to fridge,explain that the valve they installed gets corroded that we recommend inlet valve also filter needs replace when they take care of that they will have better water coming out,opt test ok"
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found heating element not turning on during dry cycle. Ran calibration cycle. All tested ok. Customer will send pop. SB web has dp as 5/11/18
Corey L.
WASHER GE GUD27ESSJ0WW "Customer complaint washer is loud like an airplane taking off, confirmed found bearings failed, suspension is sloppy; ordrng 1 WH16X22789 (rod assembly 15.37) and 1 WH16X22792 (rod assembly 15.37) and 1 WH45X21995 (tub asm 104.50) and 1 WH49X22795 (supports assembly 2 135.80), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR MAYTAG MRT118FFFE01 The unit still not cooling I recovered the Freon I installed a new filter dryer. I charged the fridge it did not take there is a restriction in the cath tube. I cut the new filter out it was not restricted. I checked the evaporator that I installed there’s no restriction in that cath tube. Also when I was there the first time and remove the evaporator there is a lot of damage to the cabinet see picture. I called Shawn he recommended for me to call Techline tomorrow. I will call Whirlpool and discuss with them on the next step.; saved tckt
Jeff M.
RANGE WHIRLPOOL WOD51ES4ES01 The upper oven isn’t heating. The Control is sending power of the heating elements tested good the thermal fuse in the rear for the upper section is blown; ordrng 1 W11034459 (THERMO)
Joe O.
WASHER MAYTAG MVWC565FW1 Cc: washer not filling properly on deep water washFound code for over suds/ pressure sensorRan auto test and Calibration Ran normal cycle auto sensingRan normal cycle deep water washFound unit not sensing properlyChecked pressure hose is free flowingNeeds control board; ordrng 1 W11162438 (CONTROL)
Joe O.
DRYER MAYTAG MDG9700AWW Cc: not heating/intermittent heatFound unit igniting but will not hold a flameTested all the sensorsHad error code for thermistor open or shortedTested thermistor while on the phone with whirlpool tech lineRan test cycleUnit was heating for a minute then stoppedRescheduling with a sr tech
Joe O.
WASHER MAYTAG MVWB765FW0 "Cc: long wash times and squeaking during spin at fillFound error codes for off balance load, and over loadSuspension feels fineCleared codesRan auto test and calibrationRan drain and spinHeard slight squeal tightened stator coverRan spin cycleStill hear the noiseNeeds gear case and clutch; ordrng 1 W10754448 (CLUTCH) and 1 W10811956 (GEAR CASE)"
Gabriel P.
DISHWASHER WHIRLPOOL WDF530PLYB7 "No issues found opt test ok,call bj so he can explain how dishwasher works and what other options to use or do"
Jeff M.
RANGE KITCHENAID KSGG700ESS Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL WFG320M0BS Ignitor failed. Installed new part unit op tested good ; used 1 12400035 (IGNITER) from stock
Jeff M.
DRYER MAYTAG MED850YW0 Bushings on the idler pulley have failed the rear rollers were in the process of failing installed kids unit tested good; used 1 4392067 (DRYER REPAIR KIT) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Installed new part unit op tested good
Jeff M.
REFRIGERATOR MAYTAG MRT118FFFE01 Recover the Freon. Cut the parts out installed the new ones in. Put the unit in a 30 inch vacuum held for 15 minutes. How did the 3.7 ounces of Freon unit tested good saw a frost pattern developing on the evaporator
Joe O.
DISHWASHER WHIRLPOOL GU2300XTVB1 Cc: not drainingFound drain pump receiving proper powerPulled drain pump off it’s free of debrisCould not find end of drainIt runs to a crawl spaceSpoke to landlordAdvised that the crawl space is frozen and flooded could have frozen the drain for the dish washer
Joe O.
DRYER CROSLEY VED6505GW0 Cc: not heatingFound unit not heatingPulled panel to check power found L2 disconnected from unitAttached l2Op test ok
Joe O.
WASHER WHIRLPOOL WTW4816FW2 Installed new suspension rodsRan test cycleOp test ok
Macaulay G.
REFRIGERATOR KENMORE 106.562324 "Ice maker motor not advancing. Office to order ice maker.; ordrng 1 WPW10190961 (icemaker 154.45), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DRYER WHIRLPOOL WED5000DW2 Door seal is torn. Office to order seal.; ordrng 1 W10906683 (seal-door)
Jason N.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed listed water valves. Tested for leaks. Tested dispense, op test good, lower psi, no bubbles in water now."
Jason N.
WASHER WHIRLPOOL WTW8500DC5 Installed listed control and inlet valve. Ran auto test and calibration. All functions passed. Op test good
Jason N.
RANGE WHIRLPOOL WFG525S0HV1 Installed outer oven door glass. Op test good
Macaulay G.
DISHWASHER WHIRLPOOL MDB8959SFZ4 Spot welds on top rack tracks are broken. Office to order top tracks.; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK)
Jason N.
WASHER WHIRLPOOL WTW4950HW1 "Cc unit tripping breakers, tearing up clothes, making strange noisesRan auto test, no abnormal sounds present, all functions normal. Unit not leveled, leveled unit. Washplate slightly loose, tightened. Tested amp draw on unit unloaded. Peak amp draw 3.5a, this is within normal machine operation. Op test good."
Gabriel P.
WASHER WHIRLPOOL WTW7040DW1 Ran manual test cold water and hot pass drain pass found error code f2e1 stuck key delete codes ran calibration and auto test show customer that did not found any problems with leaking I even lift machine found everything dry had customer take a picture to show his dad so said he wants me to wait for 10 min till he get for me to prove him that is working properly
Macaulay G.
WASHER MAYTAG MVWC565FW1 "Unit will not agitate or spin. Replaced pulley and actuator from truck stock. Still made no difference. Office to order motor and actuator.; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (capacitor ), used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Replace icemaker,opt test ok"
Gabriel P.
WASHER GE GTW680BSJ1WS "Replace part listed,and watch it agitate and spin,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL KSSS42QMW00 "Customer complaint that unit is not dispensing ice or water, found control lock on, turned lock off, unit dispenses ice and water, unit is operating as designed"
Brian M.
WASHER MAYTAG MVWB855DC3 Cc unit won’t spin Found unit to be catching and stoping and grinding with a low hand speed spinRan spin test unit will only agitate and not switch to spin Needs gearcase and clutch ; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy)
Paul P.
WASHER MAYTAG MVWX655DW0 "Tested washer, no trouble codes, passes all spin/fill/drain/agitate tests. Went over findings with T.J. at Whirlpool tech line. Determination is no issues with machine. washer is on pads on smooth nature stone floor. Our part is completed, Asurion and Whirlpool will handle from here"
Paul P.
DISHWASHER WHIRLPOOL WDT710PAYM0 "Ran drain test on dishwasher, obstructed at line going in to disposal. Removed obstruction, ran dishwasher, now draining and operating properly."
Dan H.
MICROWAVE WHIRLPOOL JMW2330WS00 "Installed new magnetron , op test good"
Brian M.
WASHER GE GUD27ESSJ0WW Cc of unit grinding Found tub full of water ran drain spin and unit was extremely loud Gearcase seems to making a lot of noise Needs gearcase Also would like a Sr tech on this job with me not exactly sure how this comes apart ; ordrng 1 WH01X10618 (nut hub) and 1 WH01X22787 (washer hub) and 2 WH09X22745 (o-ring)s and 1 WH16X22784 (supports assembly)
Dan H.
DISHWASHER KITCHENAID KDPE334GPS0 "Customer complaint that upper rack will not slide in all the way, found upper spray arm had fallen out of mounts causing rack to hit it, reinstalled upper spray arm, op test good"
Macaulay G.
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced control. All tested ok.
Dan H.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Customer complaint that unit is leaking from water filter, confirmed, unit needs new water filter housing; ordrng 1 W10861009 (head-filtr)"
Dan H.
WASHER MAYTAG MVWX655DW0 "Customer complaint that unit is not agitating, found wash plate stripped, unit needs new wash plate; ordrng 1 W10902814 (washplate 105.99), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE KITCHENAID KFGD500ESS04 "Tested range top, found burner cap out of place on left side. Upper oven bake operations tested, ignitor had loose connector. Re connected ignitor, oven now operating properly."
Paul P.
RANGE JENN-AIR JJW2430DS00 "Installed control and console. Entered programming, and calibration. Oven now operating properly."
Macaulay G.
RANGE JENN-AIR JER8785QAS Replaced thermostat. All tested ok.
Jason N.
REFRIGERATOR KITCHENAID KSBS25IVBL00 "Installed listed inverter and cab roller. Op test no good on invert board. Condensor fan and evap fan randomly turning on and off. Called WP techline. Known issue with unit. Evap fan needs replaced as well as updated control board. Customer to owe balance upon return.; ordrng 1 W10822580 (motor-evap11527) and 1 W10823804 (cntrl-elec34151), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR KITCHENAID KRFF507ESS01 Reclaimed refrigerant. Installed new dye drier. Pulled unit into 30 inch vacuum for 15 minutes and held vacuum for additional 15 minutes. Charged with 5.5 ounces of R134a. All tested ok.
David R.
WASHER MAYTAG MVWC565FW0 "Replaced drain pump and control, leveled feet. Calibrated. Tested. Op test ok."
Paul P.
REFRIGERATOR KITCHENAID KSC24C8EYY04 "Tested refrigerator in diagnostic to step 5 to check FZ, refrigerator had been depowered for 2 days, and had just been powered up before technician arrived. No frost pattern on FZ coil. Office to order dye filter, and scheduling for refrigeration technician for follow up appointment."
Brian M.
WASHER MAYTAG MVWB835DW4 Cc unit will not power on or work Found wire terminal bent Straightened plug out Ran auto test and calibration OP TEST OK
Brian M.
WASHER MAYTAG MVWX600BW0 Cc unit will not fill Ran auto test unit filled just fine but basket will not spin Found unit to have debris in actuator hole Cleaned debris out Ran auto test and calibration OP TEST OK
Brian M.
MICROWAVE KITCHENAID KHMS2050SBL Cc that screen keeps changing on its own Found unit to switch screens with no buttons being pressed Ran user interface test and found no errors I’m to believe that control and using board are having a miss communication error but not throwing any code Will needs user interface and control board Customer does not want to repair at this time Cust paid svc
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM0 "Installed new drain hose, op test good"
Gabriel P.
STACK W/D WHIRLPOOL WET3300SQ2 "Valve is bad getting 120 v cold water trickling intermittently; ordrng 1 WP3979345 (valve 86.24), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL ARB8057CW "Installed new thermostat , op test good"
Dan H.
DISHWASHER KITCHENAID KDTE104ESS1 "Installed new sump assembly and control , op test good"
Jason N.
DRYER WHIRLPOOL WED7500GC0 Installed listed feet. Op test good.
Corina B.
WASHER GE GUD27ESSJ1WW CC that the unit is not draining. When starting a drain and spin the drain pump turns on. The shifter engages the runs for 10 seconds. Turns off. Checked the shifter and the basket engages. Will need a Speed sensor. ; ordrng 1 WL49X20360 (kit sensor speed)
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit status light flashing red, then unit not turning on and burning smellRan diagnostics, no codes stored, ran diagnostics complete cycle, no codes at end. Slight smell of “hot surface”. Heater element looks to have had debris on it. Started wash cycle. Normal operation, could not find any issues with unit. Advised customer they may have had debris on heater element, customer said they never use heat dry?"
David R.
WASHER WHIRLPOOL WTW7000DW3 Replaced console and control. Tested. Op test ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 CC that there is water leaking. Found the water leaking at the valve inside the ff. The cover to the water valve tabs are broken. Office to order parts. ; ordrng 1 67006329 (cover- wat) and 1 WPW10349187 (valve)
Joe O.
DRYER MAYTAG MGDB765FW0 Cc: touch panel not taking selectionFound no stored codesRan keypad test all buttons functioningRan test cycleFound unit to be getting proper powerGetting good heat and venting is clearUnit functioning as designedOp test ok
Macaulay G.
DRYER WHIRLPOOL WGD9400SB0 Replaced door latch and hinge. Tested ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jason N.
WASHER MAYTAG MVWX655DW0 "Installed listed gearcase parts, ran auto test and calibration. Op test good."
Macaulay G.
DRYER WHIRLPOOL WED7500GW0 Replaced heating element. All tested ok.
Paul P.
WASHER MAYTAG MVWB835DW3 "Tested washer, F6E2 code. In diagnostic, not passing encoder test, tested control, is reading 5vdc, but not proper outgoing voltage to motor circuit. Office to order console, and control.; ordrng 1 W11112656 (console) and 1 W11170706 (CONTROL)"
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS01 See DR report.
Jeff M.
REFRIGERATOR GE PFCS1NJWASS "The water line in the rear is split est only the unit is older they buy new; ordrng 1 WP2300868 (JOHN GUESS FITTING ) and 1 WP67187-11 (5/16 WATER LINE), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced the ice maker, valve and water line. Optest ok."
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 Unit is only getting 120 v explain customer to get and electrician or fix outlet him self I ohm out heating element and all in the back they all good pass also found pop on sb web
Dan H.
WASHER MAYTAG MVWC555DW0 "Customer complaint that unit is not spinning clothes out, ran diagnostics found f7e1(basket speed fault) and f0e5(off balance ) error codes, found hub broken again, unit needs new hub and gearcase; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)"
Dan H.
WASHER MAYTAG MVWC565FW1 "Installed new control, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found evaporator on fresh food section frost up with ice steam and replace thermister from truck stock I threw the paper away forgot to write the part number down but thermister I replace is plastic has aluminum tape and a sip tie ; used 1 W10902214 (THERMISTOR) from stock
Corina B.
WASHER MAYTAG MHW4000BW1 "Replaced the door lock. Ran a calibration. Started a drain and spin. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER MAYTAG MGDB835DW3 "CC that the clothes are coming out damp. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked outside vent, fair. Advised cust with the foil vent is having a wind tunnel where the heat can not escape properly causing the clothes to come out damp. Checked the heat at the vent high 205* medium heat 170* low 143* air only, good. Optest ok."
Corina B.
DRYER MAYTAG PYE2300AYW "CC that the dryer does not turn on. Checked the voltage to the terminal block, good. Found the thermal fuse is open. When turning the timer just spins does not click. Will need a new fuse and timer. Customer does not want to repair"
Corina B.
REFRIGERATOR KITCHENAID GC5THEXNS00 CC that there is no ice. Found the fill tube is frozen. Steamed the fill valve. Found the ice maker gear is seized. Cust has a copper line and a inline valve. Will need a new ice maker.
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed listed mullion rail. Op test good.
Joe O.
RANGE KITCHENAID KEBC147KBL06 Cc: wall oven locked shutFound unit locked and would not unlockUnlocked with coat hangerFound error code f5e1 for self clean lock stuck lockedFollowed instructions from tech sheet to test lock and switchesFound lock and switches good needs control boardControl board showing no longer availableSaving as estimateTo contact customer if part can be found
Gabriel P.
DISHWASHER GE GDT655SMJ2ES "Replace element and updated module,opt test ok"
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH76719CE3 Installed new part unit op tested good
Brian M.
RANGE WHIRLPOOL KEBS107SBL04 Cc that unit does not reach preheat temps Found unit to be displaying temps of 45-50 degrees higher than what average temps are. Also finding broil not shutting off during bake Ran another test bake up to 350 unit gets stuck at 347Cancel bake and run it up to 400 temps just kept rising and did not shut off Found temp sensor a little out of spec Needs appliance manager and temp sensor
Corina B.
REFRIGERATOR AMANA ASI2175GRS01 CC that there is water leaking from the lt bottom. Found the water line to the water was not seated properly. Reseated the water line. Optest ok. Cust has a dent of the ff door. The store is going to call her about the door.
Gabriel P.
WASHER MAYTAG MVWB855DC3 "Replace parts listed,and took core with me for return,opt test ok"
Paul P.
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Installed control and panel. Ran standard and diagnostic tests, dishwasher is operating properly. Set down mitigation mat."
Paul P.
DISHWASHER MAYTAG MDB8969SDM0 "Found track bearings had jammed up, replaced left and right side track rails. Dishwasher now operating properly."
Corey L.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Installed trim, op test good"
Corey L.
REFRIGERATOR MAYTAG MFI2568AES "Replaced ice bin chute seal, seal now meets ice bin to make proper seal, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Customer showed me a video of the fridge making a clicking sound sounds like the fan was rubbing against something. I took everything apart could not find an issue put it back together turnEd it on. could not replicate in this issue unit op tested good
Jeff M.
DISHWASHER KITCHENAID KDTE334DSS1 Installed new part unit op tested good