Local Reviews
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Corey L.
DISHWASHER KITCHENAID KUDE20IXSS8 "Installed sump asm, op test good, placed water mit mat"
Corina B.
WASHER MAYTAG MVWB965HC0 CC that the unit will not agitate. Found the suspension rods are not on the front of the basket. The suspension rods are broken. The top of the washer does not want to release. ; ordrng 1 W10885629 (top) and 1 W11130360 (suspension)
Corey L.
FREEZER FRIGIDAIRE FFU17FC4AW3 "Customer complaint freezer not freezing, confirmed unit was room temp plugged in, fans running compressor not running, compressor was pretty warm, jump started compressor, compressor is seized, unit needs new compressor 5304511982 , WPW10143759, customer does not want repair at this time ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDT910SAYM0 "Leaking through the seal from underneath by the motor giving and estimate,customer will not fix"
Corina B.
REFRIGERATOR MAYTAG MRT118FFFE04 CC that there is water leaking. Found the plastic waterline to the shut off is leaking. Advised cust will need a Plumber install a copper or braided flex line. Optest ok
Arthur V.
DRYER MAYTAG MEDC465HW0 Replaced temp switch. Op test good
David R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Plugged unit in, let run for 20 mins. Checked compressor, normal sounds and not loud. Checked all components. Op test ok"
Arthur V.
DISHWASHER PORT GE GSC3500D35WW Upon arrival unit working properly. Customer having issue starting unit but unit is working properly. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Joe O.
DRYER KENMORE 110.828221 "Cc: not startingCustomer states previous owner tried to repairFound unit receiving proper power, all fuses and thermostats check good. Spoke with BJ went through a few tests checked fuses and motor circuit. Found unit needs a control.Customer does not want to repair at this time"
Arthur V.
WASH/DRY COMBO WHIRLPOOL WFC8090GX0 Ran diagnostics getting a f6e0 error. Error not listed in manual. Called techline submitted the non existing error code to engineering They have my email and phone number and will contact me with a resolution. Did not reschedule due to possible parts being needed ; saved tckt
Nicholas F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Pulled light out and wires are broken at connector.no slack on wires because off the foam insulation called whirlpool tech line Job reference number7725483412; O-emld tckt
Dan H.
DRYER WHIRLPOOL WGD8000DW4 "Customer complaint of burning on vent, vent appears to have normal discoloration, called whirlpool techline spoke Steve units average temperature is between 150 and 155 degrees, techline deemed unit as unit is operating as designed"
David R.
RANGE WHIRLPOOL WFG525S0HZ1 Cc buttons were not working properly. Customer was pressing underneath buttons but needs to actually press the button. Replayed information to customer. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed foam gasket per tech sheet provided to me from whirlpool
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 Needs fresh food door seal (see pics) and adhesive put around freezer liner. ; ordrng 1 242193212 (gasket-refr door) and 1 482338 (adhesive)
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 replace controls opt test ok ran diagnostics pass no error codes
Corey L.
REFRIGERATOR MAYTAG MTB2456GEQ "Customer complaint fridge had frozen lettuce and ice wasn’t being made, temps were -16 frz and 29 ff, moved temps down two settings to setting 3, ice in bin ready for harvest, jumped ice maker, unit is operating as designed"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Compressor is seized up or use a power supply connected directly to the compressor tripped the power supply needs a new compressor; ordrng 1 W10507884 (compressor)
Dan H.
DRYER WHIRLPOOL MGDB880BW0 "Installed new thermostat, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL MSF25C2EXW00 "Customer complaint of no cooling, confirmed both sections room temp, compressor is not running, found start device failed, quoted, ok, replaced start device, compressor kicked on, evap began to frost, op test good ; used 1 8201786 (STARTER 71.55) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Installed switch and spacer, op test good"
Joe O.
DISHWASHER MAYTAG MDB8959SBS Installed float switchCould not test unit as the customers street has no power at this time. Advised customer to to test unit once power returns.
Joe O.
DRYER MAYTAG MGDB835DW4 "Cc: gas odor when she opens door, not dryingRan test cycleFound small odor of gas when door is first opened gas smell dispersed very quickly. found unit has good heat. Continued cycle stopped unit in heat cycle could not smell the gas any more.Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazardOp test ok"
David R.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 Replaced parts. Doors had blemish marks from the shipping wrapp. Use stainless steel cleaner but if doesn’t come off. Customer can call and we will order new doors out and nameplate. Op test ok.
Brian M.
REFRIGERATOR JENN-AIR JCB2059GES Cc of food freezing in fridge Found damper and tension belt broken Needs damper and belt Customer to call if wants repaired
Dan H.
RANGE JENN-AIR JES1750FS1 "Installed new control, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HS0 "Applied touch up paint to bare metal, op test good"
Nicholas F.
DISHWASHER GE GLDT696J00SS Installed drain pump and control.unit drains will not wash.motor is receiving correct power motor has no resistance.unit needs wash motor and lower spray armCustomer is not getting repair; ordrng 1 WD22X10080 (lower spray asm) and 1 WD26X10050 (motor asm)
Dan H.
DISHWASHER WHIRLPOOL KDTM404ESS1 "Customer complaint that unit is leaking, started normal wash cycle, no leaks found, unit is not sitting level, leveled unit, op test good"
Arthur V.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Found unit in sabbath mode Looked up manual and disabled sabbath mode. Found water leaking from filter head. Needs filter head replaced ; ordrng 1 W10502642 (reservoir), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced the control and pump motor. Ran a calibration. Advised cust to clean the filter every 2 months. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Replaced control, user interface, and evap fan. Brought core back for return. Advised cust to replace the Advised cust to replace the saddle valve with an inline valve. And to replace the plastic waterline. Op test ok."
Brian M.
DISHWASHER MAYTAG MDB7749SAB0 Cc unit won’t make certain selections Found unit to run but only making selection for rinse unit will run for about 10 min then shut off Needs UI and control board ; ordrng 1 W10486463 (electronic control) and 1 W10811164 (panel-cntl)
Jason N.
RANGE WHIRLPOOL MGR5750ADW "Cc gas leaking and oven not workingConfirmed gas leak from behind unit, used liquid and sprayed connections, all connections good. Leak coming from gas line to unit, has a pinhole. Shut gas off and advised customer that gas line needs replaced. Ran test bake w/gas, amp draw on bake ignitor 2.5a. Unit needs bake ignitor. Customer not repairing."
David R.
RANGE WHIRLPOOL WFE515S0EW2 Part sent out was interlock to microwave. Cc that when closing the door that it is sticking or making noise. Closed door and could tell it was coming from the Hinges. Ordering hinges.; ordrng 1 WPW10299226 (hinge-door RIGHT) and 1 WPW10299227 (hinge-door LEFT)
Dan H.
WASHER WHIRLPOOL WTW8240YW0 "Installed new hub, and wash plate, op test good"
Jason N.
WASHER MAYTAG MVWC415EW1 "Installed gearcase pulley and belt. Ran auto test, would not start cycle. Lid lock not engaging. Replaced lid lock with truck stock. Reran auto test and calibration. Op test good. Advised customer that she has a drip from cold hose on wall valve. ; used 1 W11307244 (DOOR LOCK) from stock"
Jeff M.
DISHWASHER KITCHENAID KDFE104HPS0 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED5000DW2 Installed new part unit op tested good
Jeff M.
REFRIGERATOR KITCHENAID KSRG22FKSS03 Installed new part unit op tested good
Nicholas F.
WASHER MAYTAG MVWC565FW1 I stalled new control and capacitor ransuto test cycle passed all test ran calibration op test good taking core for return
Jeff M.
WASHER MAYTAG MVWC415EW1 Installed new part unit op tested good ; used 1 W11307244 (DOOR LOCK) from stock
Jeff M.
DRYER MAYTAG MGDB835DW4 The unit heats fine the venting is clean unit test I recommend cust the use time dry on larger loads
Gabriel P.
WASHER MAYTAG MVWX655DW0 "Replace control ran calibration and auto test pass ran normal cycle also pass it started agitating ,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Shelf popped off its original rack tracks. Unit op tested good
Arthur V.
DRYER MAYTAG MGDX500XW0 Customer complaint of a rubbing noise Cycled unit. Op test good. Lubricated rollers and idler pulley. Unit op test good Customer states unit sounds much better now Advised customer about the fire hazard associated with foil vents——-; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL KRFF305ESS00 There was a piece of packing Styrofoam near the fan in the rear “behind the unit”
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found bail arm in the off position. Pushed down to turn on ice maker. Icemaker cycled and filled
David R.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 "Cc no ice, but dispenser is getting water. Icemaker not cycling on its own. Replaced with Icemaker from t/s. Tested. Called for water, op test ok; used 1 W10882923 (ICE MAKER ASSY 103.59) from stock"
David R.
DRYER MAYTAG MEDB835DW4 "Cc of clothes taking two cycles to dry. Turned unit on, checked vent going outside, good airflow. Turned on timed dry and took off vent to back off unit and tested heat. Let unit cycle 4/5 times. On high heat tested highest at 205* and lowest at 180*. Checked sensors, checked good. Advised customer with this certain model all cycles except timed dry use sensor. Have to put the right cycle on with right clothes but the sensor will also take away and add time when it feels like it needs to. Timed dry will give you the best drying in a cycle. Op test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint of a loud rattling noise mostly at night, confirmed found cardboard under unit rattling under compressor and condenser brackets, added foam strips between bracket and cardboard, noise went away, op test good"
Nicholas F.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Installed control and thermistor steamed out evaporator.allow 24 hours for refrigerator to return to normal temps.op test good
Brian M.
DRYER MAYTAG LDE8426ACE Customer canceled looking at dryer
Corey L.
REFRIGERATOR GE PFSS6PKXASS "Customer complaint ice maker doesn’t make ice and makes a grinding noise also dispensing arm and ice/water button is broken, confirmed, ice maker teeth missing, unit needs new im WR30X10097, ui grey only avail is white WR13X10660 , and dispenser asm WR13X10550, Customer does not want repair at this time, left quote; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER WHIRLPOOL WED49STBW1 "Installed handle, op test good"
Jeff M.
DRYER AMANA NED4655EW1 Installed new part unit op tested good
Joe O.
MICROWAVE KITCHENAID KEMC308KSS01 Installed torsion springsRemoved door for customer to clean oven glass as wellOp test ok
Brian M.
OTR MICROWAVE WHIRLPOOL WMH32519HV3 Cc unit not on bracket Lowered unit and repositioned onto mounting bracket tightened screws OP TEST OK
Corina B.
REFRIGERATOR KITCHENAID KRSF505ESS01 Replaced the freezer door. Ran step 45 ice maker filled. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed evap fan motor and harnessOp test ok
Gabriel P.
DRYER MAYTAG MGDX655DW2 Replace drum opt test ok
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace control,opt test ok"
Joe O.
WASHER KENMORE 796.29002 "Cc: leakingRan multiple cycles, ran drain and spinCould not duplicate leakingOp test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 "Customer complaint of no cool both sections, confirmed both sections room temp, compressor and fans are running, found ff evap W11116006 failed, quoted, customer is going to shop around before continuing repair, and drier WPW10143759; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 "Customer complaint ice back in frz floor and spilling out front again, confirmed, found evap pan frozen, cleared ice, found piece of lettuce in drain tube, cleared, op test good, placed water mit mat"
Corey L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint fridge is making a noise the 25yr old Frigidaire he had didn’t make a noise, customer said it hasn’t made the noise since he made the call, cycled compressor to hear ramp up, all noises heard are normal operational noises, unit is operating as designed"
Corey L.
RANGE ELE KITCHENAID KERS202BWH0 "Customer complaint back left burner only half heating and when baking it only gets to 250, confirmed, back left cooktop element is not fully heating only about 30% heating, also found bake element failed, unit needs LB surface element, and bake element; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10342780 (elmnt-surf)"
Corey L.
RANGE WHIRLPOOL WFC310S0EW1 "Customer complaint while cooking in oven started smelling a plastic burning smell so breaker was shut off, found power cord had melted and separated, all three nuts were loose to each of the 3 wires connected to unit, this unit was incorrectly installed and is not covered under warranty, quoted for repair; ordrng 2 7103P027-60 (nut 4.46)s and 1 PT220 (cord-power 23.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER MAYTAG MGDB835DW4 "Customer complaint dryer is not working, confirmed check line not turning off, found door switch unplugged, plugged in switch, op test good, customer has a semi-rigid vent kinked from pushing unit back too far, moved unit out and advised getting a kit designed for tighter places"
Corey L.
REFRIGERATOR WHIRLPOOL GD5SHAXKT00 "Installed ice maker motor asm, op test good, customer asked what would clean dispenser paddles and asked if they could purchase new, customer is going to try cleaning them, quoted for dispensers for the duration of svc warranty WP2195089T , WP2195090T"
Corey L.
DISHWASHER KITCHENAID KUDW03CTSS2 "Customer complaint water fills then hums and drains, confirmed found wash motor failed, quoted for repair, customer does not want repair at this time, left quote WPW10780877; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
COOK TOP WHIRLPOOL KCES550HSS00 "Cust showed pop, sent pic CC that the front the right burner was really hot and quit working with a burning smell. Checked the wires no burn marks. Turned all burners on for 10 minutes. Working as designed. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL ER2CHMXPQ05 "CC that the unit is not cooling. Ff 78* fz 32*. Found the evap fan not running. The condenser fan is running, compressor is running. The evap fan has 120 volts from control will need a new fan. Office to order part. Cust is installing fan motor. ; ordrng 1 WPW10189703 (motor-evap), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER ROPER RES7745PQ0 "CC that the unit will not start. Turned dryer on and the drum will not turn. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked the blower wheel clear. Checked the motor seized. A lot of lint and strings inside the housing. Will need a new motor, wheel. The seal to the drum is worn. Will need a new seal. Office to order parts. ; ordrng 1 279827 (motor!dryer) and 1 W10612022 (rear drum seal) and 1 WP694089 (wheel)"
Jeff M.
WASHER MAYTAG MHW6630HW0 Installed new part unit op tested good
Brian M.
DISHWASHER KITCHENAID KDTM354DSS5 Cc of unit not washing and afresh light staying on and before all that the motor was making a really loud noise can’t get unit to run to verify noiseCalled whirlpool they had me run some test for ui and control advised on keypad and control to be replaced Needs Ui control and sump assembly ; ordrng 1 W10803367 (panel-cntl) and 1 W10805015 (pump&motor) and 1 W11177740 (cntrl-elec)
Brian M.
DRYER SAMSUNG DVE50M7450WA3 Installed heater ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
DRYER WHIRLPOOL WGD4815EW2 "Took apart and inspected all wiring ,inside vent -blower housing,inside cabinet. All normal. Cycled unit for over 30 min no noise. Noise customer experienced may have been the gas valve opening when heat was called for"
Arthur V.
WASHER MAYTAG LAT9606AAE Found unit needs a pressure switch and air chamber hose assy. Part number 22001777 pressure switch is no longer available. Talked to BJ who did a nationwide search for part but no good. Unit is unrepairable without part
Joe O.
RANGE JENN-AIR JJW3830DS02 Installed control boards and uiRan test bake to 350 on both ovensOp test ok
Gabriel P.
WASHER MAYTAG MVWC415EW1 "Gearcase is loud giving customer for and estimate , they will not fix ,they will call whirlpool to cover for parts"
Nicholas F.
REFRIGERATOR WHIRLPOOL GI6SARXXF06 "Met senior tech at customers house.icemaker is not working is getting power unit needs new icemaker.tested valve.valve turned on but did not dispense unit need water valve; ordrng 1 W10882923 (icemaker) and 1 WPW10312696 (water inlet valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR MAYTAG MFI2569VEQ1 "Called customer, said he was out of town and missed the Confirmed call. Is busy. Rescheduled later this week.; saved tckt"
Joe O.
WASHER WHIRLPOOL WTW5560SQ0 Installed wire harnessRan test cycleOp test ok
Gabriel P.
WASHER WHIRLPOOL WTW4950HW1 Found error code f5e1 lid switch fault and f5e2 lid lock fault and f0 e5 off balance load latch not closing replace from truck stock also found drain hose not install properly advised customer to fix it took pictures ; used 1 W11307244 (DOOR LOCK) from stock
David R.
RANGE WHIRLPOOL WFG320M0BS3 "Cc when baking the oven door is getting super hot to the touch and customer saying heat is radiating to side cabinets and upper cabinets. Service pointer about for if oven door seems warm to touch, checked door and gasket, no gaps. Also checked sensor and way below range of where it needs to be. Correct power from outlet. Ordering insulation kit and sensor; ordrng 1 W11025151 (insulation) and 1 WPW10181986 (sensor)"
Gabriel P.
REFRIGERATOR ELECTROLUX EI23CS55GS3 "Replace tube,opt test ok"
Joe O.
REFRIGERATOR KITCHENAID KSCS23FSMS00 "Cc: rattling/ vibrationWhen I arrived I found the inverter box keeps turning on and off the cooling, found temps in ff section at 42 degrees and 10 degrees in freezer. found rear wall of freezer has frost build up, evap fan cycling on and off when cooling shuts offNeeds inverter boxCustomer does not want to repair at this time"
Nicholas F.
WASHER CROSLEY CAW42114GW1 Cc washer is not washing.ran diagnostic no error codes.ran auto test cycle unit passed auto test cycle.unit is operating as designed
Jeff M.
REFRIGERATOR GE GNE25JGK FWW Customer was having issues with water and ice I could not duplicate the issue everything appear to be working fine
Jeff M.
WASHER MAYTAG MVWC415EW1 Unit had off balance code re-calibrate the machine unit tested good
Arthur V.
REFRIGERATOR MAYTAG MFI2569YEM0 Upon arrival issue had resolved itself. Customer experienced a lg frost buildup on left side covering basket area with frost. After removing everything and shutting door frost did not reappear. Advised customer that sometimes if freezer door is not opened properly in can close poorly causing issue. Advised open door with both hands on each end of the handle. Unit op test good.
Joe O.
DRYER WHIRLPOOL WED4850HW0 Installed door sealOp test ok
Gabriel P.
WASHER KENMORE 110.2130201 "Found error code f7e5 shifter fault and f7e1 basket speed fault giving estimate on shifter,she will not fix ; used 1 WPW10006355 (ACTUATOR 57.13) from stock"
Gabriel P.
REFRIGERATOR ELECTROLUX EI23CS55GS3 "Replace tube,opt test ok"
Corina B.
DRYER MAYTAG MGDC300XW Replaced the burner gas. Optest ok.
Arthur V.
DRYER MAYTAG MEDB755DW2 Replaced user interface overlay. Op test good Customer started unit. Op test good.
Arthur V.
WASHER ELECTROLUX EWFLS70JIW0 "Found water valve not closing after opening. Needs water valve ; ordrng 1 134637810 (water valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replace adjust kit opt test ok
Joe O.
DISHWASHER WHIRLPOOL JDB8200AWP0 "Cc: not runningCancelled unit to drain, unit drained.Started a cycle, unit fills but will not cycle waterNeeds sump assembly; ordrng 1 WPW10418332 (pump&motor23098), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
DRYER WHIRLPOOL WED4815EW1 Cc dryer is not starting.outlet is not getting power.reset breaker op test good.unit is operating as designed.
Corina B.
WASHER WHIRLPOOL WTW5000DW2 "CC that the unit will not finish a cycle. Ran diag F8E1 – NO FILL, LONG FILL. Checked the hot and cold valve. The valve to the cold is barely coming threw. Replaced the valve from t/s. ran a calibration and a rinse and spin with clothes. Optest ok; used 1 W11210459 (VALVE) from stock"
Jeff M.
DRYER MAYTAG MEDC215EW Could not duplicate an issue the venting tested good if there was an issue it was coming from the washer not spinning correctly because it was off-balance
Joe O.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc: leaking from dispenser, and under fridgeRan dispenser multiple times to locate leak, could not locate leakChecked under fridge, no signs of water leakingPlaced water mat under unitCould not duplicate issue"
Joe O.
DRYER SAMSUNG DV45K7600EW/A3 Installed pulley assemblyRan test cycleOp test ok
Joe O.
WASHER WHIRLPOOL MVWB855DC3 Cc: start button not functioningRan auto test and calibrationUnit functioning as designedOp test ok
Gabriel P.
DRYER GE GTD45EASJ0WS Replace belt opt test ok
Nicholas F.
DRYER WHIRLPOOL WED9500TW3 Cc of loud noise in dryer.confirmed.dryer had a bad roller.replaced roller.also there was change in the fin of the drum removed change ; used 1 WPW10314173 from stock
Corey L.
RANGE JENN-AIR S105 "Customer complaint bake is not working, confirmed, no selections working on cycle switch selector, unit needs selector switch, part is no longer available unable to repair"
Jeff M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 The unit needed a solder joint on the evaporator redone I removed the Freon from the system recovered it. Fix the solder joint added 5.3 ounces of Freon unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL JFC2070KRS The unit was working upon arrival nor able to duplicate the issue. Fridge was at 38° the freezer was zero. The unit had a full bin of ice. Op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new part unit op tested good
Corey L.
DISHWASHER WHIRLPOOL WDT920SADM2 "Customer complaint of a f2e2 error code on display, confirmed no selections working and display reads f2e2, stuck key test shows ui failed, W10859914 customer does not want repair at this time; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed new part unit op tested good
Jeff M.
ICE MAKER KENMORE 106.8948999 Installed new part unit op tested good
Jeff M.
REFRIGERATOR FRIGIDAIRE FGUB2642LF7 Installed new part unit op tested good
Gabriel P.
REFRIGERATOR KITCHENAID KBFO42FTX02 "Call tech line,ask me to replace motor fan and blade also customer not satisfy with whirlpool cause expert appliance replace motor fan twice and control been discontinued she want it to know the price cause she thinks is the control office to search and give her and estimate W10121049 if control is found there is a service pointer for contrl ; O-emld tckt"
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706EBS01 Call tech line spoke. Ask to replace left door and icemaker ; ordrng 1 W10815694 (dor-fip bl) and 1 W11294907 (icemaker)
Gabriel P.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Replace control opt test ok ,ran diagnostics and it happen the same thing request senior tech shows no error codes it start filling but then lights start blinking and shut off completely now the freezer and the dishwasher are in the same circuit ; schdld next appmnt for 8/2 FRI !"
David R.
DISHWASHER FRIGIDAIRE FGID2474QF1B "Cc dish washer wasn’t working right. I30 aqua control, F0 water level error codes. Went into service test mode. Detergent dispenser wasn’t opening at all, found it was caked up with detergent under the springs, cleared. Filter was caked up by detergent, cleared. Customer never knew they had to clean it. Advised customer to clean at least once a month depending on use. Also advised do not over use deterrent or build up will happen again. Fixed Drain hose under sink , was sitting down without loop, zip tied to appropriate height. Advised customer of also using rinse aid. Op test ok"
David R.
WASHER MAYTAG MVWB765FW3 "Replaced all parts. Lid is still not closing all the way, making the unit unable to lock. Readjusted all parts and still not closing. Removed lid lock to make sure it wasn’t causing the unit to not close. Still not closing. Called Techline and spoke to them. Explained situation, they said send out another technician to see if they can find what the problem is with the lid. note that the cabinet is warped/deformed on both sides, could be the problem, unit was a floor model.; saved tckt"
David R.
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "Replaced harness. Had more switches then normal, had to use some harness off t/s. Tested. Op test ok; used 2 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc of door leveling and door mullion strip hitting right door when closing. Flap was not closing all the way. Adjusted both doors. Took off million strip. Looked at it and nothing blocking it up. Tested out and had customer test out a couple of times. Door was closing and not hitting. Op test ok
David R.
DRYER WHIRLPOOL WGD4815EW2 "Cc no heat, intermittent. Arrived and turned on unit, heated. Ran outside to check airflow/ good. Checked voltage from outlet, good. Took off little cover to see flame. Set unit on timed dry, ran for 12 mins. Units heat cycled on and off 4 times in a row. Cycled on for a minute and a half almost 2 mins then cut off for about 3 mins before the heat cycling back on. customer had duck tape on dryer vent, fire hazard, recommended using dryer vent foil tape. As of today problem could not be duplicated. Op test ok."
Jason N.
RANGE JENN-AIR JJW3830DS02 Installed control boards and UI. Ran bake test on both upper and lower. Op test good.
Corina B.
RANGE FRIGIDAIRE FFEF3011LWG Replaced the timer and overlay. Heated to 350*. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jason N.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Recovered small amount of refrigerant. Installed compressor, drier and evaporator. Pulled 29 in vacuum for 15 min. Turned off, watched gauges, no change. Charges system with 4.27oz. Of r134a. Watched evap for frost pattern. Op test good. Advised customer 24-48 hrs for unit return to proper temps before restocking."
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit making a buzzing noiseCustomer stated ff started getting warm recentlyFound chunk of ice around evap fan blade, fan was stopped. Removed fan cover cleared ice. Tested fan motor, op test good. Checked all door gaskets, gaskets look good."
Dan H.
DRYER WHIRLPOOL WGD8500DC4 "Installed new control, op test good"
Brian M.
RANGE KITCHENAID KEMS378GBL2 Cc of oven lights not working Removed lights found both lights to be ok Found microcomputer not sending power to lights Needs microcomputer Part is no longer available
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 "Customer complaint that doors do not swing closed, found feet raised into cabinet, lowered feet all the way, door still doesn’t swing closed, problem is in units location, unit is operating as designed"
Brian M.
REFRIGERATOR GE ZIDI240BAII Cc United still not working Found black brown wires broken in cabinet was able to rewire with solder OP TEST OK
Brian M.
WALL OVEN KITCHENAID KODE500ESS02 Cc unit will not bake Started test bake and test convect unit is operating as design at this time Ran test bake to 350 and convect to 350 OP TEST OK
Dan H.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint that unit is not heating, confirmed, found element open, installed new element, op test good ; used 1 279838 (ELEMENT) from stock"
Jason N.
ICEMAKER KITCHENAID KUID308ESS1 "Installed water linked valve. Water reservoir filled up. Slab forming. Op test good,"
Dan H.
DISHWASHER KITCHENAID KDFE104HWH0 "Customer complaint that unit has water under filter, explained to customer that this is normal, started normal wash cycle, unit filled and began washing, canceled, unit drained , unit is operating as designed"
Dan H.
WASHER MAYTAG MVWX655DW0 "Customer complaint that sensing is flashing and lid is stuck locked, nothing is working, unable to run diagnostics, control is recieving 120vac , unit needs new control ; ordrng 1 W10625696 (cntrl-elec)"
Brian M.
DISHWASHER WHIRLPOOL WDF330PAHS3 Cc unit not drying Ran diagnostics found error f7e1 heater Ran test cycle heater is working Found owi error at end of cycle and error for fill valve Needs owi and control board ; ordrng 1 W11084121 (sensor) and 1 W11087226 (control elec)
Jason N.
RANGE KITCHENAID KEBS277SBL04 "Cc unit door won’t stay closedCustomer stated when movers brought it in, they jammed the door and it hasn’t closed since. Found upper door left side hinge unseated from receiver. Unlocked door hinges, reseated door into receivers, relocked. Tested door operation. Op test good."
David R.
OTR MICROWAVE WHIRLPOOL WMH31017HS0 Replaced bulb. Tested. Op test ok
Dan H.
RANGE WHIRLPOOL WOD77EC7HS01 "Installed new user interface , op test good"
Jason N.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed inlet water valve. Ran manual fill test 45, verified water entering mold. Op test good."
Jason N.
DISHWASHER GENERAL ELEC GDT720SGF0BB "Installed tub latch, op test no good. Diagnostics still seeing door as open. Ordering control board.; ordrng 1 WD21X22277 (kit main board)"
Jason N.
DRYER MAYTAG MEDX655DW1 "Cc unit not powering onChecked power in to unit, 60v l1 to L2, 122v from l1 to n. Missing L2. Customer checked fuse box, feed to dryer disconnect had blown fuse, both fuses only rated for 20a. Advised customer that he needs at least 30a fuses, he had some and replaced. Power restored, ran dryer op test. Op test good."
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Found several error codes including f9 e1 long drain. Unit not draining. Cleaned out drain pump and retested. Op test good. Unit working now.
Nicholas F.
UPRIGHT / CHEST WHIRLPOOL WZC3115DW01 Cc unit is not cooling confirmed.compressor is running. Thermostat is getting power and has resistance.unit has a leak in the internal seal system ; saved tckt
Corina B.
RANGE MAYTAG MGR7662WW4 Replaced the hinges and receivers. Optest ok.
Joe O.
WASHER WHIRLPOOL MHW6630HW0 "Cc: f4e1 errorFound unit has f4e1 error code. Called whirlpool tech line spoke with TJ advised him of the issue ran through some tests, all tests passed. States he is going to do a product review states he is going to have the engineers look it over to see if they can solve it or if they are going to replace it.Whirlpool to contact customer is they are replacing unit, and to contact us if engineering has a solution."
Nicholas F.
DRYER MAYTAG MED3500FW0 Cc lint trap is clogged.confirmed.cleaned out lint.op test good
Nicholas F.
WASHER KENMORE 21302010 "Cc washer will not rinse or spin.ran diagnostic found f2e1 stuck key f1e1 motor fault f0e5off balance error codes.ran auto test cycle unit passed all test.unit needs control.customer is not getting repair at this time.; ordrng 1 W10393488 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replace control opt test ok
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Installed new ice maker , op test good"
Dan H.
REFRIGERATOR AMANA ASD2275BRS01 "Installed new thermostat, op test good"
Brian M.
DRYER MAYTAG MEDX6STBW1 Cc of no heat Found thermal cutoff open again due to my wiring connector Replaced using truck stock and made sure wire connector seated all the way on crimp OP TEST OK ; used 1 279816 (CUTOFF) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 "CC that the doors squeak when opening and closing. Raised the wheels up, to stop the squealing. Used washer from t/s to raise the doors. Optest ok. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"
Arthur V.
DRYER GAS WHIRLPOOL EGD4300SQ0 Found thermal fuse open First new fuse I installed was also open. Replaced with 2nd fuse in truck stock. Op test good.; used 1 3392519 (
Arthur V.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Found ice maker tray full of ice and fill tube clear. Cycled icemaker thru diagnostics and unit harvested and filled. Needs icemaker Reschedule at customer request. ; ordrng 1 W10873791 (icemaker)
Corey L.
DISHWASHER AMANA ADB1400AGW0 "Customer complaint rinse aid not working properly, found rinse aid dial on 0, adjusted to max and instructed customer on settings, op test good"
Nicholas F.
REFRIGERATOR GE GTS16GSHJRSS Installed evaporator fan and blade op test good
Corey L.
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint right front burner does not light, confirmed, found ignitor failed, replaced with pre id part sent, op test good"
Corey L.
WASHER GE GTW460ASJ7WW "Installed drain pump, op test good, placed water mit mat"
Arthur V.
WASHER WHIRLPOOL WFW5620HW0 Replaced dispenser drawer. Op test good tested on regular cycle no leaks. Ran a rinse and spin cycle no leaks
Gabriel P.
DRYER WHIRLPOOL WGD4815EW2 "Look around for any possible damage check gas valve and burner all good ,plug in unit to see if it was igniting or glowing pass can’t diagnose any further lowes does not have gas testing station,opt test ok"
Arthur V.
REFRIGERATOR KITCHENAID KSRG25FKBL17 "Upon arrival unit dead except for lights. Removed power no good. Removed wire from cold control and unit started. Evap fan very loud and needs replaced. Signs of excessive moisture inside fresh food area (see pics) ice maker has not worked in a long time.Ice bucket is cracked and un useable. Let unit cycle. No cool. Compressor and both fans running Installed bullett valve 7 it in a vacume. Needs compressor,Evap,thermostat,icemaker at a minimum. Unit not worth repairing Unit was sitting idle for over 2 years"
Arthur V.
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced harness. Op test good. Power to deli bd now.
Gabriel P.
ICEMAKER WHIRLPOOL WRS321SDHW01 "Cycle icemaker and pass at this point,showing me icemaker also check 120 voltage on valve pass ,it could be customer water pressure at home or valve can’t tested lowes does not have water line tester for frigde ,opt test ok"
Nicholas F.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Cc refrigerator is not cooling.confirmed found frost on evaporator cover.unit is having a defrost issue.evaporator fan is running.door seal is good customer needs electrician to fix outlet.unit needs control and thermistor.ran diagnostic turned on cooling it worked.turned on heating it worked was pulling 400 watts from outlet.; ordrng 1 W11253231 (contrl-box) and 1 WPW10384183 (thermistor)
Nicholas F.
WASHER MAYTAG MHW5100DW0 Cc washer is not washing close.there is no power to the outlet.customer needs an electrician.ran extension cord to test unit.ran diagnostic found f8e1 no water decked tee or water label sensor trip.f5e2 door lock error.ran auto test cycle.unit passed auto test cycle.unit is operating as designed.
Corey L.
DRYER WHIRLPOOL WED49STBW1 "Customer complaint dryer door handle fell off and when pulling lint screen out to empty the back half of the lint falls off into the dryer, confirmed handle clips are broken and cannot be reinstalled, needs new dr handle, advised customer to pull lint screen out slowly to empty, customer is going to attempt installing handle, leaving on schedule in case we need to install handle, advised customer to contact our office to cancel if handle is successfully installed ; schdld next appmnt for 7/30 TUE !"
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Screw on hinge left door was put in incorrectly,opt test ok"
Arthur V.
WASHER GE GTWN2800D1WW Replaced timer. Op test good. Customer is paid in full.
Corey L.
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint washer is leaking a little most of the time noticed near end of cycle, seal is good hinges are good, dr strike is loose, aligned with lock and tightened, found hair around bellow and dried detergent and hair around glass on door, advised customer to make sure these areas are clean for proper sealing, cleaned door and seal, op test good"
Gabriel P.
WASHER MAYTAG MHW5100DW0 Found control lock light on press and hold for 3 seconds and now everything works customer said that she hold it for 3 second and it didn’t work opt test ok
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 120 voltage on outlet and 120 voltage going to control not powering also led light on control is off will need a control do not carry this on on truck stock scheduling ; ordrng 1 W11170319 (cntrl-elec)
Dan H.
WASHER MAYTAG WFW5620HW0 Installed new case
Brian M.
FREEZER WHIRLPOOL WZF34X16DW01 Recovered refrigerant Installed evap and drier Ran 28 inch vac for 20 min Recharged unit with 3.5 oz of r134a Evap frosted over and temps dropped and was in the high 40s at the time of leaving Advised to give it 48 hours to completely cool ; used 1 TJAF1200 (PROCESS TUBE ) from stock
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found error code f2e2 control and UI lost communication ordering parts ; ordrng 1 W11116422 (panel-cntl) and 1 W11305308 (cntrl-elec)
Dan H.
DISHWASHER MAYTAG MDC5100AWB "Customer complaint that unit is not working, found control lock in, turned off, started normal wash cycle, unit filled and began washing, op test good"
Jeff M.
DRYER CROSLEY VED6505GW0 Installed new part unit op tested good
Nicholas F.
REFRIGERATOR MAYTAG MFF2055YEW00 "Cc refrigerator is leaking from bottom.refrigerator is leaking from the front the evaporator drain tube is clogged.unit need new drain tubes drain valve ; ordrng 1 W11190084 (tube-drain), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
RANGE JENN-AIR JJW8630DDS Installed upper blower fan. Ran test bake on both upper and lower ovens to 350 degrees. Op test good.
Jeff M.
WASHER MAYTAG MVWC565FW1 Installed new part unit op tested good
Jason N.
DRYER WHIRLPOOL WED4815EW1 "Installed timer, set dryer for 20 min, checked to ensure timer counting down. Op test good."
Jeff M.
RANGE WHIRLPOOL WFE510S0HS1 Installed new part unit op tested good
Jason N.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Cc unit has condensation forming on freezer gasket.Checked vertical mullion turned on to 100%. No horizontal mullion control on this unit; ordrng 2 W11159728 (gasket)s"
Dan H.
DRYER WHIRLPOOL WGD8540FW1 "Customer complaint that time jumps around, explained that the unit will add and subtract time in sensor dry cycles, customer said it did that in timed dry, ran timed dry cycle, unit counted down normally, unit is operating as designed"
Jeff M.
RANGE FRIGIDAIRE n/a The unit ignited fine preheated the oven help temperature unit tested good cannot find an issue
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Installed new part unit op tested good
Jeff M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Unit is very slowly leaking Freon from one of the solder joints that the evaporator. I set up a return date for Monday to come back then redo the solder joint at evap. Temperature in the freezer is 10° temperature in the fridge is 43°; schdld next appmnt for 7/29 MON 12-5
Jason N.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Installed water filter housing. Tested water dispense. Op test good.
Dan H.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint of loud noise, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer started unit with clothes in it, called whirlpool techline spoke to Andy, advised me to find the source of the noise and fix it, no unusual noise heard, unit is operating as designed"
Jason N.
REFRIGERATOR GE PSC25SGSA "Cc unit not cooling. Confirmed unit temps 65 in ff, 58 in freezer. Compressor not running. Checked power in to inverter, 121v on power, 12.1v on signal. Checked compressor health using 3ph. compressor tester, compressor started and ran. Unit needs inverter. ; ordrng 1 WR49X10283 (inverter kit207.30), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR KENMORE 106.6215911 "Cc unit has water leaking into fridge and freezingConfirmed water on top shelf and frozen, also found ice buildup on bottom of freezer. Pulled evap cover and steamed evap drain, blew down through drain, cleared ice from freezer. Checked drain tube under unit, drain tube full of sticky sludge, cleaned out. Op test good."
Jason N.
WASHER MAYTAG NTW4516FW2 "Installed lid lock, op test no good. Tested lid lock manually, lid lock function good. Called WP techline, Dave suggested lid lock and new strike; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)"
Corey L.
DRYER MAYTAG MEDB765FW0 "Customer complaint with or without anything inside the check lint light comes on and dryer can’t be started, customer has semi-rigid vent installed, woke control up to start cycle and check lint appeared explained his is a reminder to check lint every time on powerup, opened and closed door to turn lint led off, started timed dry cycle, unit has great airflow outside with a short run, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Customer complaint of squeaky noise when doors are opened, no unusual noises heard, unit is operating as designed"
Dan H.
REFRIGERATOR MAYTAG MFI2570FEZ00 "Installed new solenoid, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced the gasket and mullion. Optest ok.
Dan H.
WASHER MAYTAG MVWB765FW0 "Customer complaint that unit is not working, outlet unit is plugged into has hot/neutral reversed, plugged into another outlet, nothing is working, control is recieving 120vac, unit needs new control, advised customer that they need an electrician to correct power supply, customer does not want repair ; ordrng 1 W10920541 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KFCP22EXMP5 CC that the freezer is leaking water. Found the drain tube is blocked with ice. Service pointer W10632338 C Special Project will cover part. steamed out the drain hole and replaced the drain tube from t/s. Optest ok. ; used 1 W10619951 (TUBE-DRAIN) from stock