We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Oberlin, OH 44074
David R
Job Details: 01/09/2023
"Cc unit not working, in garage. Found all outlets in garage does not work. Customer said all breakers are on. Customer to contact electrician. To prove unit is good, hooked up extension cord and put inside house. Unit and compressor came right on. Unit is good. Op Test Ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details: 01/09/2023
Cc that they have to shut breaker off and back on because unit shuts off on its own. Unit temp is 35* in fresh food section and. -5* in freezer. Ordering controls. ; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power control) and 1 W11330971 (Ui control)
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Walton Hills, OH 44146
Joe O
Job Details: 01/09/2023
Cc: leaking down into basementFound unit leaking from sump assembly. Needs sump assembly ; ordrng 1 WD19X25700 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Lakewood, OH 44107
Angel
Job Details: 01/09/2023
Cc that unit was not turning on and that the door switch was broken. Verified and door switch was broken removed switch and found that it was completely unplugged and the connectors were broken off the wires and the wires had no slack at all so there was noway of installing a new one. Called techline spoke with Chris explained issue and sent him a picture of the issue and stated unit is going under review they will get in contact with the customer.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Lorain, OH 44055
Angel
Job Details: 01/09/2023
Cc that burners on right side will not turn on. Confirmed only left side ignites. Made sure harness was properly plugged in and switch harness. Unit will need switch harness and spark module. ; ordrng 1 WPW10548355 (Harness) and 1 WP6610341 (Module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Painesville, OH 44077
Jason N
Job Details: 01/09/2023
"Cc unit icing up behind deli drawers, temperatures in ff section too warm.Customer stated he had another company out to service and that they replaced a control board and a fan, but issue still exists. Ran diagnostics, thermistor tests, RC, FC and RC evaporator all reading proper, FF section reading 42 degrees, Freezer section reading 11 degrees, RC evaporator reading 12 degrees. Ran test 90 RC defrost test, checked voltage at main control, good at 120 volts, but defrost circuit is not turning on, amp draw at 0a. Checked continuity through defrost heater, reading open. Unit will need defrost heater for ff evaporator. Customer will call back to move forward with repair when ready.; ordrng 1 W11291124 (Defrost heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Cleveland Heights, OH 44118
Jason N
Job Details: 01/09/2023
"Cc unit leaking Verified unit dripping from bellow gasket, small tear on gasket lip. Replaced bellow gasket using customer supplied pre Id part. Op test good."
We serviced a
KITCHENAID RANGE
Model KODE300ESS05
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/09/2023
Installed door latch assembly. Oven lights staying off until doors are opened. Ran bake test on lower oven to 350 degrees. Oven preheated properly. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Bedford, OH 44146
Jason N
Job Details: 01/09/2023
"Cc unit door seal loose on bottom, physical damage Checked both door gaskets, no issues found with gaskets, fully seated and sealing to cabinet. Snapped pics of cosmetic damage to unit."
We serviced a
ROPER REFRIGERATOR
Model RT18AKXJW00
Near Willowick, OH 44095
Joe O
Job Details: 01/09/2023
"Cc: not workingFound unit not functioning at all. Found no power to unit from house. Plugged into different outlet, unit started up. Op test ok"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Cleveland, OH 44135
Marie V
Job Details: 01/06/2023
"Cc that when cooking at 450* oven does not cycles. Turns on and then does nothing. Cust is cooking bread, waiting few min to finish and test at 450*. Also that the oven inside is not level. He put something with water or oil and theres more in one side than the other, confirmed and corrected by leveling unit. Also preheat to 450*, pass. Cust is making bread and hes asking if unit turns the top element (broil) while baking. I said no only when it preheats to make it faster but after that it just the element. Unit is working as designed at this point. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Parma, OH 44134
Manny
Job Details: 01/06/2023
"Replaced control, advise customer to allow at least 24 hrs for temps to equalize"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Valley View, OH 44125
Brian M
Job Details: 01/06/2023
Installed control Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC1
Near Garfield Heights, OH 44125
Brian M
Job Details: 01/06/2023
Cc of noise Found wheel hitting housing This was an issue on previous models and a seal kit fix it So Id recommend seal kit and a vent housing ; ordrng 1 W11596046 (Seal) and 1 WPW10128606 (duct-lint)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Brecksville, OH 44141
Manny
Job Details: 01/06/2023
"Replaced motor and wheel, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Solon, OH 44139
Brian M
Job Details: 01/06/2023
"Cc unit not cooling Found no frost pattern on evap and compressor running extremely hot Advised on sealed system repair Gave quote ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (DRIER), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Cleveland, OH 44113
Marie V
Job Details: 01/06/2023
"Cc of unit making a noise while spinning. Stared unit, let it run for over 15 min, no noise. Changed cycle, no noise. Could not duplicate issue at this point. Explain that have cust take a video when noise is happening. And not to overload the unit as well. The video That can help find the problem. Working as designed at this point.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 01/06/2023
Installed control and defrosted ff evap Advised to watch ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/06/2023
"Cc unit sensor dry not workingRan sensor dry cycle, more dry setting. Let thermostat cycle on and on, timer powers on with thermostat command, then shuts off and reheats. Let cycle for 10 minutes, no issues found with sensor dry operation at this time. Advised customer that dryer performance for large loads or very small loads is better if using the timed dry function. Unit is working as designed."
We serviced a
GE DRYER
Model DCVH680EJ1MR
Near Shaker Heights, OH 44122
Jason N
Job Details: 01/06/2023
"Cc unit not drying on sensor dry, and making noise when drying heavy loadsChecked drum bearings, found top front bearing assembly worn down, will need replaced. Ordering thermistors and sensor bars for sensor dry function. ; ordrng 1 WE14M124 (Top bearing) and 1 WE1M575 (Sensor rods) and 1 WE04X20685 (Thermostat) and 1 WE4M300 (Outlet)"
We serviced a
WHIRLPOOL WASHE
Model WTW5000DW3
Near Cleveland, OH 44104
Jason N
Job Details: 01/06/2023
"Cc unit light flashing Cust stated a pipe broke behind unit and was spraying water before the unit stopped working properly. Found inlet valve cracked. Unit is located on an outer wall of a non insulated room. Likely that cold temperatures caused the valve to freeze and crack. Main control is not responding, lid lock light flashing, unable to cancel or run diagnostics. Popped lid open to get to m/s. Unit needs inlet valve, main control and lid lock. Valve is not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W11417466 (Main control) and 1 W11038689 (Valve) and 1 W11307244 (Lid lock)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ3
Near Cleveland Heights, OH 44118
Jason N
Job Details: 01/06/2023
"Cc unit oven door brokenFound the only part that is damaged in the top vent trim, door glass and door are good. Ordering correct part and rescheduling. ; ordrng 1 W11096161 (Trim vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVQ01
Near Cleveland, OH 44134
Gabriel P
Job Details: 01/06/2023
Found ice sham on ice tray correct issue also found crack waterline there was enough slack correct issue opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS2
Near Cleveland Heights, OH 44106
Jason N
Job Details: 01/06/2023
"Installed inlet valve. Checked for leaks, none found. Tested water dispense. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Olmsted Township, OH 44138
Angel
Job Details: 01/06/2023
Replaced front panel the owner was not home only a worker couldnt get a signature opt test ok.
We serviced a
KENMORE WASHER
Model 110.2810231
Near North Olmsted, OH 44070
Angel
Job Details: 01/06/2023
"Cc that unit has been leaking all over the floor and its loud. Verified and found the bearings are bad and its leaking so much that it rusted out the stator and rotor unit will need bearings, stator and rotor. Gave estimate to customer and they will rather spend money on a new unit ; ordrng 1 WPW10419333 (Stator) and 1 280146 (Rotor) and 1 W10435302 (Bearing kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMBP100ESS01
Near Cleveland, OH 44106
Jason N
Job Details: 01/06/2023
"Cc unit turntable coupling melted and table cracked.Confirmed damage to tt coupler and table, both need replaced. Pulled coupler out and tested tt motor. No damage to motor shaft and motor turns on and spins properly, test good. Ordering coupler and table, customer to install, no return visit. ; ordrng 1 W11373838 (Turntable) and 1 W11179756 (Coupling)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SU0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 01/06/2023
"Found fuse open and heater open as well giving estimate ; ordrng 1 WP8544771 (Heater), used 1 WP3392519 (Fuse), 1 SHIPPING (shipping and handling), and from stock"
We serviced a
WHIRLPOOL RANGE
Model GGG390LXS01
Near Strongsville, OH 44136
David R
Job Details: 01/06/2023
"Cc unit is knobs, some stuck. Verified. Valves getting stuck in off position, seizing up. Ordering manifold. ; ordrng 1 WPW10204705 (Manifold), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cleveland, OH 44106
Jason N
Job Details: 01/06/2023
"Cc unit not dispensing water and missing piece on bottom Customer forwarded pop to service@fredsappliance.comRear of unit is not able to be accessed where unit is installed, very tight space, no space to move unit out. Advised customer to make unit accessible for us to in order to diagnose. Ordering lower grille. Customer will call to reschedule. ; ordrng 1 W11282544 (Grille)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Brecksville, OH 44141
Manny
Job Details: 01/06/2023
"Cc drawer keeps opening on its own, verified and drawer opening on its own, notice unit no level, leveled unit and drawers staying closed, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Strongsville, OH 44136
David R
Job Details: 01/06/2023
"Replaced water tube, tested, good. No leaks."
We serviced a
MAYTAG DRYER
Model MGDX655DW0
Near Lakewood, OH 44107
Marie V
Job Details: 01/06/2023
"Cc of a humming noise. Stared unit, no noise. Cust added clothes and towels, tested unit with cust. No noise. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Independence, OH 44131
Manny
Job Details: 01/06/2023
"Cc unit goes off on its own once it gets warm inside unit comes back on, verified and compressor pulling 6.2amps then drops to 2.6amps and unit shuts off completely. Unit needs compressor, control and filter.; ordrng 1 W10832994 (Compressor) and 1 W10843055 (cntrl-elec) and 2 WPW10143759 (dryer)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model PDT715SYNFS
Near Novelty, OH 44072
Brian M
Job Details: 01/06/2023
Cc of leak found leak at sump housing and motor Needs motor and housing and clamps ; ordrng 1 WD19X25867 (Sump) and 1 WD19X25700 (Wash pump)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kirtland, OH 44094
Brian M
Job Details: 01/06/2023
Cc unit not washing properly Found drain hose on ground going to sump Advised on drain placement
We serviced a
WHIRLPOOL STACK W/D
Model WET4024HW0
Near Berea, OH 44017
Manny
Job Details: 01/06/2023
"Found screw under hinge removed, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW05
Near Lyndhurst, OH 44124
Jason N
Job Details: 01/06/2023
"Installed Rh door gasket, ensured proper mate to cabinet. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Lorain, OH 44055
Angel
Job Details: 01/06/2023
Replaced inlet valves and dispenser tested unit opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Westlake, OH 44145
Marie V
Job Details: 01/06/2023
"Cc that the unit clicks at lot when using oven. Tested oven. Unit is cycling but every minute, it comes on for 15 min and then shuts off. But it cycles too fast, will order control and sensor. Office will contact once they have eta on the part.; ordrng 1 W11548757 (Control) and 1 W10833885 (Sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Strongsville, OH 44136
David R
Job Details: 01/06/2023
Replaced water valve. Tested. Good. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Strongsville, OH 44149
David R
Job Details: 01/06/2023
"Replaced both icemaker sensors boards. Tested diagnostics, test 15 reads 02, good. Ran test 57 icemaker cycle. Ran test 45 fill test, good. All icemaker comp are working per techline, good. Give time for ice to form. Op Test Ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/06/2023
Installed motor OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Oberlin, OH 44074
David R
Job Details: 01/06/2023
"Cc unit door alarm will keep going on, even after it is reset it will come back on and keep beeping. As soon as I got into customers house, checked for icon, door icon is not there. Opened and closed all doors, timed unit to see how long if/when the alarm will go off. Found UI control will keep locking by itself, slow to read and unread when doors are open and close. Ordering UI control. ; ordrng 1 W11430637 (Ui Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Jason N
Job Details: 01/06/2023
"Cc unit going offbalance/vibrating Ran diagnostics, no codes stored. Checked tub suspension, checks good. Unit is level. Ran auto test and calibration. All functions passed. Advised customer on load sizing and ensuring load distribution during spin cycle. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North Ridgeville, OH 44039
Manny
Job Details: 01/06/2023
"Cc unit keeps running even on off position, verified and timer keeps running after unit is in the off position, replaced board timer still running, replaced timer good, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Oberlin, OH 44074
David R
Job Details: 01/06/2023
"Replaced motor and cap, tested. Good. All components working. Agitating and spinning. Good. Op Test Ok."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAB00
Near Mentor, OH 44060
Jason N
Job Details: 01/06/2023
"Installed dispenser switch bracket. Tested water dispense, very low pressure from dispense. Pulled filter and found bypass valve is not opening and closing properly, leaking when filter is out and low pressure when filter is installed. Unit will need filter housing replaced. ; ordrng 1 WPW10121138 (Filter housing)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near North Ridgeville, OH 44039
Manny
Job Details: 01/06/2023
"Cc unit unbalanced, verified and unit needs to be level, customer stated that the button is har to press, verified and button feels normal, ran diagnostics no codes, ran test cycle good, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Grafton, OH 44044
Marie V
Job Details: 01/06/2023
"Took pop Cc that the unit is not cooling. Theres water bottle frozen but bread is not. Unit is on a garage and is under 55* explain cust and showed in owners manual the location of the appliance if is too cold it will not work as it should, Op test ok"
We serviced a
GENERAL ELEC RANGE GAS
Model JGS905SEK1SS
Near Broadview Heights, OH 44147
Marie V
Job Details: 01/06/2023
Cc oven not heating. Confirmed found weak igniter. Repel from t/s. Preheated unit to 350. Pass. ; used 1 12400035 (IGNITER) from stock
We serviced a
KENMORE WASHER
Model 417.440925
Near Lakewood, OH 44107
Manny
Job Details: 01/06/2023
"Cc unit not washing but fills, verified and unit not starting, customer stated that she had some pipes burst above the unit, verified and unit had water damage on control harness and motor, harness is discontinued. And not showing in parts breakdown ; ordrng 1 137043000 (motor) and 1 134743500 (control board motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Hiram, OH 44234
Brian M
Job Details: 01/06/2023
"Cc unit not spinning and has loud noise Found bearing to be shot, basket does not separate from hub and rotor is rusted up from small leak Needs bearing, hub and rotor ; ordrng 1 W10435302 (bearing) and 1 W10820039 (hub) and 1 SHIPPING (shipping and handling) and 1 280146 (rotor)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Bay Village, OH 44140
Gabriel P
Job Details: 01/06/2023
"Replace both parts,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Kent, OH 44240
Brian M
Job Details: 01/06/2023
Cc unit not dispensing ice Yoke impeller is stripped will need yoke and divider ; ordrng 1 WPW10309864 (divider) and 1 WP63052-2 (impeller) and 1 W11396033 (Switch)
We serviced a
KITCHENAID RANGE
Model KFGG500EBS3
Near Olmsted Falls, OH 44138
David R
Job Details: 01/06/2023
"Replaced dsi board and ignitor. Ran unit at 350* lighting up and cycling correctly. Good, Op Test Ok."
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44144
Manny
Job Details: 01/06/2023
"Cc unit not coming on, verified and unit came on ran diagnostics and no codes ran test cycle no issue found, unit is working as designed"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near North Royalton, OH 44133
Marie V
Job Details: 01/06/2023
Cc that unit is making a noise. Confirmed sounded like something loose. Took unit apart and found blower wheel had a crack on it. Replaced it. Tested unit. Op test ok
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Strongsville, OH 44149
Gabriel P
Job Details: 01/06/2023
"Found pulley making noise replace from t/s,opt test ok ; used 1 279640 (PULLEY-IDR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Columbia Station, OH 44028
David R
Job Details: 01/06/2023
Cc FZ getting frost. Found one of FZ drawers brackets on the wheel was curved and out of place (took pic). Corrected. Took off and readjusted and reseated the FZ door and gasket. Customer to monitor. Good. Op Test Ok.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTVS1
Near Amherst, OH 44001
Angel
Job Details: 01/06/2023
Cc that unit was leaking she had plumber come out and stated it was the inlet valve. Verified to make sure and it was replaced valve tested unit opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Cleveland, OH 44109
Angel
Job Details: 01/06/2023
Cc that unit does not power on. Plugged in unit and it will not turn on verified power at main board and its receiving 120vac and checked the console and its receiving 13vdc but it will not light up unit will need console and ordering main board as well. Office to reschedule one of the parts out of stock.; ordrng 1 W11557935 (Main board) and 1 W11478519 (Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parma, OH 44134
David R
Job Details: 01/06/2023
"Gasket parts not listed on parts breakdown. Per notes, Engineering told CB to replace these gaskets. Customer wants CB back to properly replace them. ; schdld next appmnt for 1/10 TUE PM"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near North Royalton, OH 44133
David R
Job Details: 01/06/2023
"Nothing wrong with unit. Customer didnt know in sensing part of cycle, clothes will agitate around and send signal to control. Unit is good."
We serviced a
MAYTAG DRYER
Model LDG8424AAE
Near Mentor, OH 44060
Dan H
Job Details: 01/05/2023
"Customer complaint of squealing noise, confirmed, found idler pulley squealing, unit needs new idler pulley ; ordrng 1 WP6-3037050 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Euclid, OH 44123
Joe O
Job Details: 01/05/2023
"Cc: not spinning properlyFound error codes f0e5(off balance). Found hub stripped. Pulled wash plate. Found gear case partially stripped. Needs gear case and hub. Customer does not want to repair at this time; ordrng 1 W11454734 (Gear case) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Eastlake, OH 44095
Joe O
Job Details: 01/05/2023
"Cc: shaking during spinCustomer stated violently shaking, does not move from location. Advised customer these units do shake when in spin. Ran drain and spin. Hoses sit right up against back of unit. Ran manual high speed spin. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Cleveland, OH 44105
Manny
Job Details: 01/05/2023
"Cc light not coming on, verified and no lights, pull bulb out and no good, Checked socket and good, customer stated she has a build and will installed it herself she stated that the bulb felt hard and she didnt want to break it, opt test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Berea, OH 44017
David R
Job Details: 01/05/2023
"Replaced drawer, dispenser, faucet and bezel. All components working correctly. Went over how in dispenser water can collect at end of cycle in dispenser and thats because of the drain spout within it and height of it. Unit is functioning correctly, customer doesnt like overall design and functions of unit, if anymore concerns to contact customer care but unit is functioning as designed. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS7
Near Strongsville, OH 44136
David R
Job Details: 01/05/2023
"Cc unit UI not lighting up. Verified, none of options turning on, verified correct power to unit, 120vAC. Unplugged unit for 30 seconds. Plugged in, all options working. No error codes from diagnostics. All components working. Heater came on at end. Unit is working. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Lorain, OH 44052
Gabriel P
Job Details: 01/05/2023
Customer had wet towels inside washer she said when cycle finish thats how it left towels she also ran a drain and spin cycle and still wet but when I ran drain and spin it work for me but cause is Intermittent unit drain but sometimes dont ordering control everything else test good and found no errors also Im taking pictures of how tight the place is to work on will probably need too techs ; ordrng 1 W11550649 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Strongsville, OH 44136
David R
Job Details: 01/05/2023
"Replaced parts from customer, door gasket and cabinet gasket. Tested out, no leaks. Unit and components good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Mentor, OH 44060
Jason N
Job Details: 01/05/2023
"Cc unit not making iceRan manual ice maker test, found no water coming into ice maker. Fill tube and funnel are iced up. Cleared ice from tube and funnel, no water coming in. Replaced inlet valve using customer supplied pre Id part. Ice maker cycled and filled mold with water. Advised 24hrs for ice production to produce approx. full container. Op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Sheffield Lake, OH 44054
Angel
Job Details: 01/05/2023
Cc that unit just kept filling and it would not stop or pass the sensing setting. Ran diagnostics and unit had an F7E5 error code shifter fault tested the shifter in diagnostics and everything was working fine also checked control board and all wiring to make sure they were all plugged in and they were tested the pressure hose and blew through it and it was good. So i started a cycle because thats where she would have issue and the unit started to fill sense and than started washing as well as should but I still replaced the actuator since she had a error code for it opt test ok. ; used 1 W11481722 (Actuator) from stock
We serviced a
KITCHENAID WALL OVEN
Model KEBS207SSS04
Near Mentor, OH 44060
Jason N
Job Details: 01/05/2023
"Cc unit upper oven preheating slowly and either burning or not cooking food fullyRan bake test to 300 degrees, confirmed unit is slowly preheating, broil element is cycling inner and outer, bake element is not working, lower oven plate is not getting hot. Unit need bake element. Part is not showing in stock at Marcone, office to schedule customer with next service date. ; ordrng 1 WPW10207398 (Bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFZ07
Near Eastlake, OH 44095
Joe O
Job Details: 01/05/2023
"Installed gaskets. Gaskets will not stay seated correctly. Steamed gaskets. Gaskets still will not stay seated, or seal. Needs freezer door, ff door, and washers. Doors special order. Office to reschedule; ordrng 1 LW10852152 (dor-fip) and 1 LW10852154 (dor-fip) and 1 WPW10612925 (nameplate) and 2 WP489467 (washer)s"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Broadview Heights, OH 44147
Marie V
Job Details: 01/05/2023
"Cc that unit is taking a long time to dry and theres lint building up inside dryer. Confirmed. Stared unit, heats perfect. Followed vent. Found it was completely clogged. Cleaned up and left number to have company clean all the vent also found seal is breaking. Ordering seal. ; ordrng 1 W10906683 (Seal) and 1 WPY055980 (Adhesive)"
We serviced a
GE WASHER
Model GHWN4250D1WW
Near Chardon, OH 44024
Jason N
Job Details: 01/05/2023
"Cc unit filling with hot water only, and sometimes unit does not spin outRan wash test on hot and cold, found cold valve is not working, no cold water coming. Unit will need valve assembly replaced. Ran drain and spin test, suspension rods are weak, basket sagging and bouncing around. Quoted customer for valve and suspension. Customer declined repair at this time, estimate only. ; ordrng 1 WH13X10053 (Valve) and 2 WH16X10158 (Front spring)s and 2 WH16X10159 (Rear spring)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Beachwood, OH 44122
Manny
Job Details: 01/05/2023
"Cc unit makes ice sometimes, verified and container half full, removed ice maker cover and ran harvest, ice maker its getting stuck and when it can keep going its jumping unit needs ice maker.; ordrng 1 W11579560 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near South Euclid, OH 44118
Manny
Job Details: 01/05/2023
"Unit needs ice maker, container, chute, motor and coupling.; ordrng 1 W11244434 (ice-contnr) and 1 WPW10293212 (chute) and 1 WP2220458 (coupling) and 1 W10873791 (icemaker) and 1 W11202789 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Broadview Heights, OH 44147
Marie V
Job Details: 01/05/2023
"Cc that water and ice are not working, did some job in the home water and unit stopped dispensing . Confirmed. Found water line frozen and ice maker as well. Defrosted lines, ran step 19 for heater and cycled ice maker. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chardon, OH 44024
Jason N
Job Details: 01/05/2023
"Cc unit not draining at end of cycleRan diagnostics, found codes f9e1 for product not draining and f9e2 for drain motor electrical problem. Ran auto test cycle, all functions passed, unit drained out properly. Started cycle and canceled cycle several times. Could not get drain pump to fail, but did quote customer for drain pump replacement due to both fault codes being present in history. Few places drain pump using misc. truck stock part. Ran auto test cycle. Op test good. ; used 1 W11412291 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Chesterland, OH 44026
Jason N
Job Details: 01/05/2023
"Cc unit vibrating during cycleRan auto test, all functions passed, no fault codes stored. Unit is level and suspension checks good. Ran load test w/5 towels, then switch over to drain and spin. Unit vibration minimal. Advised customer some vibration is expected, advised customer on load sizing and proper load balancing in basket is offbalance issues arise. No issues found with unit. Unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/05/2023
"Replaced drum, opt tets ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mentor, OH 44060
Joe O
Job Details: 01/05/2023
"Arrived unit no longer cooling. Called whirlpool tech line spoke with Andrew. He stated to replace the compressor. Recovered refrigerant, installed compressor. Put unit into 28 inch vac for 15 mins, recharged with 56g of r600. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Cleveland Heights, OH 44106
Manny
Job Details: 01/05/2023
"Replaced all parts ordered, ran test cycle, good, ran normal cycle with towels , got them wet and switched to drain and spin, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 01/05/2023
"Cc unit not working properly, verified and ran diagnostics no codes found, ran test cycle, opt test ok unit working as designed"
We serviced a
GE DISHWASHER
Model PDW7980N10SS
Near Madison, OH 44057
Joe O
Job Details: 01/05/2023
Installed valve. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Streetsboro, OH 44241
Brian M
Job Details: 01/05/2023
"Cc unit not spinning Suspect tub hub Could not remove washplate without damaging it Found tub hub worn out teeth on gearcase worn as well Tub hub, washplate and gearcase ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Avon, OH 44011
Angel
Job Details: 01/05/2023
Replaced freezer door and added to nylon washers to lift door a little higher opt test ok.; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near North Ridgeville, OH 44039
Angel
Job Details: 01/05/2023
Cc that unit was not making ice. Verified and the ice maker was on so I jumped started it and it cycled properly but noticed there was water running down the back wall took apart freezer and removed ice maker and found that the fill tube was completely frozen causing the no ice issue. So I removed the fill tube from the back of unit cleared it out and sealed around the outside to keep warm air from getting in cycled the ice maker again and it filled perfectly. Explained to customer since the unit is new and having a new filter installed as well most likely the unit probably still had air in the line causing the issue but its working now opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Elyria, OH 44035
Angel
Job Details: 01/05/2023
Cc that unit is smelling like gas and they had the gas company out and tagged the unit. Verified by turning on gas and found it was leaking pretty good by the main line that connects to the gas valve. Turned off gas removed line and cleaned it off reinstalled line and tightened it properly tested unit again and its not leaking anymore and cant smell anything either i used soap suds on all fittings to make sure tested the cooktop and oven and it functioned as should opt test ok. Customer states unit is under 1 year manufacturer warranty but doesnt have the POP stated that if she finds it she will call us back.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Painesville, OH 44077
Dan H
Job Details: 01/05/2023
"Installed new gearcase, slider, motor, clutch, and rotor, op test good"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Aurora, OH 44202
Brian M
Job Details: 01/05/2023
F4e1 From previous experience unit will need harness thermostat and acu Extra labor unit has to be disassembled to replace wiring ; ordrng 1 W11568584 (Thermostat fix) and 1 W10886919 (lmp-basles) and 1 W11356970 (Harness) and 1 W11356977 (Harness) and 1 W11317200 (Harness) and 1 W11325603 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Parma, OH 44129
Angel
Job Details: 01/05/2023
Cc that unit stayed on spin and it was just flashing. Cancelled the cycle and ran diagnostics and found error code F0E5 off balance load detected erased error code ran a calibration and auto test and passed. Explained to customer not to over fill washer which he was and I leveled out unit because it was not leveled properly either also explained that if washer goes off balance again and he catches it he can pause the unit rearrange the clothes and start the cycle again from where it left off opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Lorain, OH 44052
Gabriel P
Job Details: 01/05/2023
"Replace control and console ,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 01/05/2023
Replace inverter and compressor start right up opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFG374LVS0
Near Solon, OH 44139
Brian M
Job Details: 01/05/2023
"Cc unit will run then shuts off Found spark module failing Needs spark module ; ordrng 1 WPW10331686 (module,spark), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Solon, OH 44139
Brian M
Job Details: 01/05/2023
Cc of long dry times Found customer to have installed new vent hose was extremely longCut down to size Ran test cycle getting really good heat out of vent Advised on vent cleaning
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Ashtabula, OH 44004
Dan H
Job Details: 01/05/2023
"Installed new light socket, op test good"