We serviced a
GE RANGE
Model JGBS22BEA2WH
Near Cleveland, OH 44102
Manny
Job Details: 04/28/2022
"Cc unit tripping GFCI,Found power cord unplugged from unit harness, and grounded to cabinet, fixed ground and reconnected power cord, not more tripping GFCI. Opt test ok"
We serviced a
KENMORE WASHER
Model 110.25132411
Near Madison, OH 44057
Dan H
Job Details: 04/28/2022
"Customer complaint that unit is not draining, ran diagnostics found f0e5(off balance load) error code, found hub stripped, unit needs new hub; ordrng 1 W10528947 (Hub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Cleveland, OH 44109
Manny
Job Details: 04/28/2022
"Cc unit not heating, found vent clogged with lint, cleared vent opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Mantua, OH 44255
Brian M
Job Details: 04/28/2022
Cc no ice Found e5 error needs icemaker ; ordrng 1 W11579560 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Gates Mills, OH 44040
Joe O
Job Details: 04/28/2022
Cc: upper rack not closingFound debris in track. Removed debris. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 04/28/2022
"Replace timer and ran 20 cycle ,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Parma, OH 44134
Manny
Job Details: 04/28/2022
"Cc unit no cooling , can see frost on the back, cant hear evap fan running, found evap fan cover in ice, steamed evap and fan tested components and they passed, unit is cooling properly advise customer to monitor for the next 24 hours. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Independence, OH 44131
Corina B
Job Details: 04/28/2022
Replaced the agitator. Ran a calibration. Opt test ok
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SSS00
Near Streetsboro, OH 44241
Brian M
Job Details: 04/28/2022
Cc unit not turning on Found unit not getting proper voltage Needs breaker and line inspected by electrician Verified bake and broil and convect elements are fine
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXBL0
Near Westlake, OH 44145
Marie V
Job Details: 04/28/2022
Cc that the unit is not filling up with water. Started a cycle. Pass. Ran diag found code of 6-7 disconnected or damage flow meter. Verify float switch. And did continuity test. Pass. Unit is working as designed at this point. Ran cycle that cust use the most. Working properly. Op test ok
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Lorain, OH 44052
Angel
Job Details: 04/28/2022
Cc that unit is not locking. Verified and found strike broken replaced with new one tested to make sure it locks. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chardon, OH 44024
Dan H
Job Details: 04/28/2022
"Customer complaint that unit will not complete cycles and error code pops up, ran diagnostics found f0e4(spin limited by water temperature) error code, found hot and cold water lines reversed, corrected, ran rinse and spin cycle, unit completed cycle, cust showed pic of display showing f2e2(hmi disconnected) error code, installed new user interface , op test good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Parma, OH 44134
Corina B
Job Details: 04/28/2022
"CC that there clothes are not drying. Checked the vent outside, no cover over the vent. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent.. checked the dryer with vent off, cycling properly. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Ridgeville, OH 44039
Angel
Job Details: 04/28/2022
Cc that unit is not spinning. Ran diagnostics and tested the spin and could hear the actuator trying to move but it was just grinding will need actuator as well. Replaced actuator ran a calibration and auto test. Opt test ok ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Avon Lake, OH 44012
Angel
Job Details: 04/28/2022
Cc that door was not closing and misaligned. Customer wanted me to show him where it needs to get aligned from I pointed out the screw where it was at and he said that he thinks he could do it himself
We serviced a
FRIGIDAIRE DRYER
Model FDEB34RGS1
Near Avon Lake, OH 44012
Angel
Job Details: 04/28/2022
Cc that dryer is not starting. Verified power and unit had no power checked the fuse box on the power line and was blown will need to replace fuse. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/28/2022
"Cc that 20 min in to the cycle the agitator does not engages and makes a noise. Ran diag found error code F2E1 ui stuck button. Tilted unit found rotor and stator and slider were stripped. Also found some oil. Unit will need rotor, stator, slider, w and gearcase. Rotor and stator is under 10 year warranty. Gave estimate. Cust will not fix. ; ordrng 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kent, OH 44240
Brian M
Job Details: 04/28/2022
Installed control Ran test cycle OP Test Ok
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Cleveland, OH 44128
Manny
Job Details: 04/28/2022
"Cc unit making a loud screeching noise found idler pulley sticky, replaced pulley using TS#279640 opt test ok.; used 1 279640 (PULLEY-IDR) from stock"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Chagrin Falls, OH 44022
Manny
Job Details: 04/28/2022
"Replaced water pan water pump and recirculating pump, good frost on evap plate, advise customer to allow at least 3 hours for them to start seeing ice. Opt test ok."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Parma Heights, OH 44130
Corina B
Job Details: 04/28/2022
"Replaced the harness, cam and water valve. Ran a calibration. Started a delicate cycle. Opt test ok. ; used 1 W11210459 (VALVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mayfield Heights, OH 44124
Joe O
Job Details: 04/28/2022
Cc: upper rack not pulling outFound roller not seated correctly. Re seated roller. Op test okUnit does not fall under service pointer
We serviced a
AMANA REFRIGERATOR
Model ABC2037DES
Near Mayfield Heights, OH 44124
Joe O
Job Details: 04/28/2022
"Cc: not making ice, leakingFound unit fill tube leaking, not seated correctly. Reseated fill tube. Cycled ice maker. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS04
Near Painesville, OH 44077
Dan H
Job Details: 04/28/2022
"Customer complaint of frost build up in freezer section and freezer section light is not working, no frost found, freezer section door switch was frosted shut, freed, light is working, freezer section door is sealing, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Bay Village, OH 44140
Angel
Job Details: 04/28/2022
Cc that unit was worse than last time. Verified and found that the door was misaligned all i had to do was open the freezer all the way and it adjusted but not all the way so i had to take off door to verify the wheel on track because last time i had to remove door to inspect the issue so it couldve of been that i misaligned it by accident and didnt notice so i had to remove the tracks and realigned them again also Customer had some questions on how to avoid this issue and i explained to her only open door from middle and not the sides because it will happen again. Freezer door closing and opening as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lyndhurst, OH 44124
Joe O
Job Details: 04/28/2022
Cc: noise when agitatingCustomer showed video of noise when agitating. Found error code f3e3(inlet water temp fault). Ran auto test. Ran quick wash with load. Unable to duplicate issue. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV
Near Cleveland, OH 44135
Gabriel P
Job Details: 04/28/2022
"Found ice in bin customer say they have to reset it all time so Replace icemaker,opt test ok"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Deerfield, OH 44411
Brian M
Job Details: 04/28/2022
"Cc unit buzzing Found error for drain pump Drain pump just humming cant get unit out by myself Needs second tech unit is stacked and shoved in cabinet ; ordrng 1 W11458345 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Lyndhurst, OH 44124
Jason N
Job Details: 04/28/2022
"Cc unit water temperature concernsCustomer is concerned that the water temperatures are not correct as running a cold cycle, the clothing comes out slightly warm at the end. Checked water line connections, found hot and cold reversed on unit. Corrected water line installation. Ran auto test, all functions passed, correct water temperature coming into unit. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bay Village, OH 44140
Angel
Job Details: 04/28/2022
Cc that unit didnt spin out clothes they were all wet when he went to grab them and that unit was turning on by itself. Verified and unit was in flood mode cancelled it out and ran diagnostics found F0E5 off balance load detected. He said that he did hear the washer banging but was not aware it would cause the clothes to be wet at the end of the cycle if it was not paused on time. Ran a calibration and auto test unit working and functioning as should. Just let the customer know that he can not overload the washer and make sure clothes are spread evenly around tub and only 2 tablespoons of detergent to wash clothes. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Parma, OH 44130
Corina B
Job Details: 04/28/2022
CC that the unit does not spin. Confirmed. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Found the hub is worn. Replaced the hub from t/s. Ran a calibration. Started a spin and agitate. Opt test ok ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Beachwood, OH 44122
Joe O
Job Details: 04/28/2022
"Cc: ticking noise, intermittent operationCustomer stated unit will tick as if its trying to catch, and every other time the unit will sense then shut off. Found error codes f0e3(over load). Basket spins freely, no mechanical binding. Ran diagnostics test cycle. Found all functions working. Ran quick wash cycle. No abnormal noises. Found drain hose kinked. Customer has extended drain hose. Needs drain hose and extension.Customer does not want to repair at this time ; ordrng 1 W11244231 (hose) and 1 40922 (hose), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB1
Near Warrensville Heights, OH 44122
Manny
Job Details: 04/28/2022
"Replaced infinite switch, opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Strongsville, OH 44136
Marie V
Job Details: 04/28/2022
"Unit was leaking from heater, Special Project S17304 . Replaced heating element. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36FKX00
Near Rocky River, OH 44116
Angel
Job Details: 04/28/2022
"Cc that unit is not cooling in the ff section as should. Verified and found freezer evaporator all frosted up steamed out evaporator and found bi metal was damaged came apart from the harness unit will need bi metal replaced. Ordering part. ; ordrng 1 WP2321805 (Bi metal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MER6600FW2
Near Ravenna, OH 44266
Brian M
Job Details: 04/28/2022
"Customer tax exempt took pic of paperwork Cc unit will Not bake and burner on and burner hot light will not shut off Found bake element open and front right surface burner shorted, Advised to replace switch and burner and bake element. Unplugged front right switch for safety concerns ; ordrng 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf) and 1 WP9755770 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model GST9679PW2
Near Aurora, OH 44202
Brian M
Job Details: 04/28/2022
"Cc unit not agitating Found dog ears need replaced ; ordrng 1 285809 (cam,agitator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GSHL6PHXBELS
Near Cleveland Heights, OH 44118
Joe O
Job Details: 04/28/2022
"Cc: not coolingEvap fan hitting cover. Found temps in ff section at 54* freezer at 22*. Found evap fan blade worn. Found evap completely frosted over. Ohmed out heater circuit. Found element open. Needs heating element and fan blade; ordrng 1 WR51X10055 (heater,defrost) and 1 WR60X30922 (Blade), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
N/A N/A
Model MDE7757AYW
Near Warrensville Heights, OH 44122
Manny
Job Details: 04/28/2022
"Cc unit wont start stated we were here to fix the same issue before, unit has no power found breaker tripped and unit its on a 15A breaker which is supposed to be on a 30A advise customer to have an electrician replaced breaker, explain if she keeps using it like that the breaker is going to keep tripping. Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVBL2
Near Strongsville, OH 44136
Marie V
Job Details: 04/28/2022
"Cc that Heavy duty and normal wash lights flickering simultaneously with heat dry stuck on pressing the cancel button makes the dishwasher attempt to turn on; only way to stop it is to open the door or let it cycle through. Started normal cycle pass. Unit will need Ui. Cust will call back if they want to continue. ; ordrng 1 WPW10250007 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44111
Angel
Job Details: 04/28/2022
Cc that unit is leaking in back wall. Found fill tube was not inserted properly in the fill cup replaced in place as should tested icemaker to call for water. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Grafton, OH 44044
Marie V
Job Details: 04/28/2022
"Cc that the middle drawer does not close all the way and fresh food section is not keeping cold. Took temps 50* in fresh food and 0* on freezer. Found fresh food section evaporator full with ice. Verify ohms on thermistor 7.9kohms. Out of range. Unit will need new thermistor . ; ordrng 1 W11087438 (Thermistor harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ4
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/28/2022
Called whirlpool tech and safety Recommend to paint area and replace glass and support Used back stock paint OP Test Ok; used 1 27017 (White paint) from stock
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Solon, OH 44139
Brian M
Job Details: 04/28/2022
Replaced cord OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near South Euclid, OH 44121
Joe O
Job Details: 04/28/2022
"Cc: noise, not workingFound unit stuck in drain. Canceled. Found error code f8e1(long fill). Ran auto test. Needs belt. Replaced belt. Op test ok; used 1 W11239857 (BELT) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Brecksville, OH 44141
Manny
Job Details: 04/28/2022
"Cc unit not cooling and no dispense water, took temp 77 in RC 67 in FC, found compressor off, and power outage indicator on display. Disconnected from wall waited 1 min plugged in and compressor kicked on, removed evap cover and frost pattern building up. Advise customer to allow 24 to 36 hours for temps to equalize. Found water line kinked on back,un kinked line unit is dispensing water properly. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Parma, OH 44129
Manny
Job Details: 04/28/2022
"Cc unit makes a screeching noise, ran cycle no noise took unit apart and inspected rollers and pulley everything is ok checked for items wedged in felt seal, nothing wedge, unit is working as designed. Opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Bedford, OH 44146
Brian M
Job Details: 04/28/2022
Cc no heat Found heater open Replaced using truck stock OP Test Ok ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW0
Near Solon, OH 44139
Brian M
Job Details: 04/28/2022
"Cc unit not working and when it does it squeaking and grinding Found bearings and suspension to be failing Also found ui not making all selections Needs bearing kit, suspension and ui ; ordrng 1 8564290 (user interface) and 1 W10435302 (bearing) and 1 W10820048 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cleveland, OH 44143
Joe O
Job Details: 04/28/2022
Cc: freezing in ff sectionCustomer stated they cannot put items directly under vent. Customer Showed sour cream 2nd shelf frozen. Found temps in ff section at 36 degrees on 2nd shelf. 39 degrees lower shelves. Freezer temps at 4 degrees. Called whirlpool tech line spoke rich. He stated the snack bin drawer has to be stacked on top of the other drawers in ff section. Customer has snack bin drawer moved up 1 foot from other drawers. Customer stated we cannot tell them where to stack shelves and drawers. He stated this can cause mis directed air. Advised of temps in unit. Stated unit is working as designed. Op test ok
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYB00
Near Solon, OH 44139
Brian M
Job Details: 04/28/2022
Cc Ice in freezer floor Found duck bill bunked up Cleaned drain pan and cleaned duck bill OP Test Ok
We serviced a
KENMORE RANGE
Model 36275205882D
Near Painesville, OH 44077
Dan H
Job Details: 04/28/2022
"Customer complaint that cooktop burners are not lighting sometimes, all burners lit right up every time, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Painesville, OH 44077
Dan H
Job Details: 04/28/2022
"Customer complaint that food is freezing in crisper drawer, fresh food section temperature at 30 degrees, freezer section temperature at-4 degrees, , found evaporator frozen solid, defrost heater and thermostat are working, unit needs new control; ordrng 1 WPW10503278 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Mentor, OH 44060
Dan H
Job Details: 04/28/2022
"Customer complaint that unit is not starting, found unit not draining, ran diagnostics found f9e1(long drain) error code, found drain hose extension kinked, adjusted , unit drained,started normal wash cycle, unit filled and began washing, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Mentor, OH 44060
Dan H
Job Details: 04/28/2022
"Customer complaint of pulsing noise, started normal wash cycle, unit filled and began washing, no unusual noises heard, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Cleveland, OH 44114
Corina B
Job Details: 04/28/2022
CC that the unit is not cooling. Confirmed. Checked pressure low side 20 vacuum high side 40 psi.Did equalize 30 psi. Used nitrogen 140 psi with soap bubbles no leaks. Called t/l TJ unit is non repairable.
We serviced a
MAYTAG STACK W/D
Model LSE7806ACE
Near Fairport Harbor, OH 44077
Dan H
Job Details: 04/28/2022
"Installed blower wheel and pulley, op test good"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Euclid, OH 44117
Corina B
Job Details: 04/28/2022
Replaced the control. Ran a quick cycle. Opt test ok. Brought core back for return.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Strongsville, OH 44136
Angel
Job Details: 04/28/2022
Replaced freezer door and had to steam out gasket. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Willoughby, OH 44094
Corina B
Job Details: 04/28/2022
"CC that there is a ticking noise. Confirmed. Found the freezer evap cover in frost. Ran diag passed. Will need a main control. Office to reschedule appointment ; ordrng 1 WPW10675033 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near Wickliffe, OH 44092
Joe O
Job Details: 04/28/2022
Installed filter housing cycled water. Still low water pressure. Customer stated leaking from freezer. Found drain tube plugged. Cleared drain. Customer still needs water filter.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Cleveland, OH 44130
Gabriel P
Job Details: 04/28/2022
Found receptacle burn and melted also cook top damage and left front coil is what shorted and cause fire need to replace coil and bowl as well customer contacting lowes cause they have extended warranty ; ordrng 1 814399 (Recepticle) and 1 WPW10196405 (Bowl) and 1 W11396790 (Left front coil) and 1 8195532 (Cook top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Parma, OH 44134
Gabriel P
Job Details: 04/28/2022
Replace damper opt test ok
We serviced a
KITCHENAID RANGE
Model KDRS505XSS03
Near Parma, OH 44134
Gabriel P
Job Details: 04/28/2022
Ordering latch is broken ; ordrng 1 WPW10471348 (Latch)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS05
Near Amherst, OH 44001
Marie V
Job Details: 04/28/2022
"Cc that the microwave stopped working and then the oven. Unit was showing an error code. Tested oven, tried testing microwave right away error code come up F6E8 Lost communications with Microwave Oven Appliance Manager. Follow steps with BJ on tech sheet. Rebooted unit.Op test no good. U it will need microwave control board. That the manufacturer date. Part is covered ; ordrng 1 W10915648 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Perry, OH 44081
Dan H
Job Details: 04/28/2022
"Installed new bellow, op test good"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elyria, OH 44035
Marie V
Job Details: 04/28/2022
Cc that the unit goes from sensing to done. Ran diag found error code f7e1 tachometer signal missing. And latch. Replaced latch and verify UF on capacitor. Has 23. Unit will need new capacitor. ; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Highland Heights, OH 44143
Jason N
Job Details: 04/28/2022
"Cc unit not draining Found bottom of unit fill of water. Ran cancel/drain. Drain pump is working but not pushing water through drain line. Checked drain hose at sink connection. No restriction. Pulled drain hose off unit, found drain hose clogged with food debris. Flushed drain hose and reinstalled. Ran unit drain. Unit drained out properly. Op test good. Advised customer limit the amount of food debris being put into unit to avoid future drain issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/28/2022
"Cc unit not cooling in freezer section Customer stated items in freezer are not freezing solid anymore and ice maker stopped dumping ice. Found temps in freezer section reading 11 degrees at back wall, good frost pattern on evaporator. Found product placed up against air vent in back of freezer section, blocking airflow. Advised product placement change to allow for proper airflow. Cycled ice maker manually, ice maker harvested ice and filled with water. Ice maker checked good. Advised customer to allow 24 hours for changes to take effect and monitor product and ice production over the next several days."
We serviced a
KITCHENAID WALL OVEN
Model KEBI271BWH3
Near Shaker Heights, OH 44122
Jason N
Job Details: 04/28/2022
Cc unit not turning on after self clean cycleChecked power into control board. Good power in at 122v at p3 connector. Unit will need microcomputer board. Part (3181705) is discontinued. Unable to repair.
We serviced a
ADMIRAL DRYER
Model AED4475TQ1
Near Cleveland, OH 44120
Jason N
Job Details: 04/28/2022
"Cc unit not startingConfirmed unit will not start cycle. Found door switch broken, will need replaced. Customer declined repair. Estimate only, collected service call. ; used 1 WPW10569603 (DOOR SWTCH) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2131QE3
Near Cleveland, OH 44120
Jason N
Job Details: 04/28/2022
"Cc unit not cooling In ff sectionCustomer stated the ff section started to get warmer, freezer seems fine. Found evaporator starting to ice over, restricted airflow to ff section. Checked defrost circuit connections. All checked good. Unit needs defrost thermistor/bimetal harness. ; ordrng 1 5304521789 (Defrost harness)"
We serviced a
ESTATE DISHWASHER
Model TUD6700KB0
Near Cleveland, OH 44120
Jason N
Job Details: 04/28/2022
"Cc unit did not drain Turned timer to drain unit, unit is draining slowly. Pulled drain hose from sink connections found buildup in plumbing nipple. Cleared out buildup. Inspected drain check valve. Cleaned out. Ran wash/fill test then turned timer to drain out. Unit drained out properly. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chagrin Falls, OH 44022
Jason N
Job Details: 04/28/2022
"Cc unit not cooling Found both unit sections at room temperature. No frost pattern on evaporator. Compressor is running, amp draw on compressor is at .4A. Unit has refrigerant leak, will need sealed system repair. Parts and labor are both covered under KA sealed system warranty. Evaporator not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10507886 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Strongsville, OH 44136
Gabriel P
Job Details: 04/28/2022
"Found seal on fitting crush preventing water from going threw,correct issue opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near LaGrange, OH 44050
Gabriel P
Job Details: 04/28/2022
Found yoke strip on motor ice shaft ordering but found motor out stock office call customer for scheduling after part is found ; ordrng 1 WP63052 (Yoke) and 1 W11310391 (Motor ice)
We serviced a
AMANA REFRIGERATOR
Model AFI2538AES
Near Olmsted Falls, OH 44138
Angel
Job Details: 04/27/2022
"Cc that unit is not cooling. Took temps and both sections were at 75* put amp reader and compressor was pulling 68amps unit leaking freon also saw that the line from the condenser that passes through the drip pan on the back of unit is corroded called BJ to explain and said that most likely the unit sucked in water and will need compressor, evaporator, filter drier and most likely the corroded line has to be replaced gave customer estimate and customer stated they were not going to fix. Charged service call. ; ordrng 1 W10160407 (Compressor) and 1 12002730 (Evaporator) and 1 WPW10143759 (Uv drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Roaming Shores, OH 44084
Brian M
Job Details: 04/27/2022
Cc light switch broken in ff section and sometimes ice comes out crushed Advised on mechanicals of it but it may be something with bin Recommend replacing bin Customer to install No need for return visit ; ordrng 1 W11185686 (ice-contnr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Newbury Township, OH 44065
Brian M
Job Details: 04/27/2022
Cc no cool Found compressor not plugged in Plugged compressor in OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Garrettsville, OH 44231
Brian M
Job Details: 04/27/2022
Installed timerOP Test Ok
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB12B
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/27/2022
"Cc that they use the unit twice and it did not drained the water out. When arrived started a load tested unit multiple times and it worked. Called BJ , unit is working properly. Advice cust to run unit. If something was caught at the pump it made is way out. If unit fails again most likely will need drain pump. ; ordrng 1 A00126401 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DRYER
Model DRSR483GG7WW
Near Madison, OH 44057
Dan H
Job Details: 04/27/2022
"Installed new idler pulley, op test good"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ3
Near Painesville, OH 44077
Dan H
Job Details: 04/27/2022
"Customer complaint that light will not shut off, confirmed, found control sending a constant 120vac, unit needs new control, called whirlpool techline spoke to Rory , documented findings, customer does not want repair; ordrng 1 W11552018 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Berea, OH 44017
Angel
Job Details: 04/27/2022
Cc that icemaker stopped working. Confirmed icemaker stayed at the twist stage and never went to home position tried resetting it but nothing will need icemaker replaced. Had ice maker from surplus replaced it tested it and made sure it cycled and filled. Opt test ok.; ordrng 1 W11284458 (Icemaker)
We serviced a
MAYTAG WASHER
Model A612
Near Richmond Heights, OH 44143
Corina B
Job Details: 04/27/2022
"CC that the unit is leaking. Confirmed. The screw to the cabinet is seized. Looks like the drain pump is leaking. Will need a new drain pump and belts. ; ordrng 1 WP6-2022030 (Drain pump) and 1 12112425 (Belts), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE STACK W/D
Model FFLG2022MW3
Near Cleveland, OH 44113
Corina B
Job Details: 04/27/2022
CC that the dryer is not tumbling. Confirmed. Found the belt jumped off the pulley and motor. Motor and pulley are good. Reattached the belt. Started a cycle. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near South Euclid, OH 44121
Jason N
Job Details: 04/27/2022
"Installed flue and ensured alignment is level and even. Could not install panel, was wrong part ordered. Found correct part on parts lookup. Ordering correct panel. Not showing in stock at Marcone, office to schedule next service date.; ordrng 1 W11531750 (Panel)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Painesville, OH 44077
Joe O
Job Details: 04/27/2022
"Cc: error code, not runningFound error code f3e1(pressure system fault). No kinks or tears in pressure hose. Pressure hose is clear. Needs controlCustomer does not want to repair at this time ; ordrng 1 W11400681 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHITE-WSTINGHSE STACK W/D
Model WTF330HS1
Near Cleveland, OH 44113
Corina B
Job Details: 04/27/2022
Replaced the drain pump. Started a cycle. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MAH3000AWW
Near Cleveland Heights, OH 44121
Jason N
Job Details: 04/27/2022
"Cc unit making noise during spinCustomer stated unit will occasionally make a noise during spin cycle with large or small loads. Pulled front panel and ran several test cycles, from fill/ wash, agitation and spin cycle. Observed unit. All functions look good, no abnormal functionality or noise present at this time. All working components are in good shape. Tub bearings checked good, no excessive movement or noise. Unit is working as designed."
We serviced a
JENN-AIR WALL OVEN
Model WW30430B
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details: 04/27/2022
"Installed new display board, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Painesville, OH 44077
Dan H
Job Details: 04/27/2022
"Installed new drain hose, op test good"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Thompson, OH 44086
Dan H
Job Details: 04/27/2022
"Installed new hub, op test good"
We serviced a
AMANA REFRIGERATOR
Model ABB1924BRM03
Near Elyria, OH 44035
Gabriel P
Job Details: 04/27/2022
Put it into vacuum-then waited 8 minute and stay at 30 psi then charge it with r 600 check evaporator for frost pattern and is good opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Euclid, OH 44117
Jason N
Job Details: 04/27/2022
"Cc unit not drainingFound unit bottom full of water. Hit cancel/drain. Drain pump lightly humming. Cleared water and pulled drain pump, found impeller broken and jammed with glass. Drain pump needs replaced. Replaced using truck stock part. Ran wash test then cancel/drain. Unit drained out properly. Op test good. ; used 1 WPW10348269 (Drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Mentor, OH 44060
Joe O
Job Details: 04/27/2022
"Cc: whirling noise at start upCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found blower wheel stripped on shaft. Potential damage to motor shaft cutting off blower wheel. Needs blower wheel and motorBlower wheel will need cut offMotor shows under 10 year part warranty; ordrng 1 WPW10508324 (motor-drve) and 1 WPW10349492 (wheel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Broadview Heights, OH 44147
Manny
Job Details: 04/27/2022
"Cc unit no making ice, stated that the unit made ice but she dumped it. Ran harvest test and ice maker dropped ice in bin, ran fill test ice maker fills properly, unit is working as designed advise customer to allow 24 to 48 hours for ice maker to produce enough ice. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Mentor, OH 44060
Joe O
Job Details: 04/27/2022
Installed ice maker. Cycled ice maker. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF730PAYB6
Near Brook Park, OH 44142
Angel
Job Details: 04/27/2022
Cc that unit is leaking from underneath. Ran unit and it started leaking through the diverter unit will need the wash pump replaced. ; ordrng 1 WPW10482482 (Wash pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Mogadore, OH 44260
Brian M
Job Details: 04/27/2022
Installed manifold OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock