Service History 153

We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Cleveland, OH 44113
Corina B
Job Details: 03/16/2021
"CC that the unit was smoking. Checked the terminal block burnt. Will need a new harness, terminal block. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11344556 (Wire harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, OH 44111
Corina B
Job Details: 03/16/2021
CC that the unit is not heating. Checked the power at the terminal block. L1 to n 120 l2 to n 120 volts. L1 to l2 0 volts. Missing 1 leg of 120 volts. Sharing the same leg. Not getting 240 volts to the dryer. Will need an electrician. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. optest ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Westlake, OH 44145
Marie V
Job Details: 03/16/2021
"Cc that the water is leaking behind the electrical connect box on the right hand side when purge pump starts. When started unit,it started leaking from drain hose. Found hole in it. Replaced from surplus also found the drain hose that goes from unit to sink kinked . Corrected issue. Tested unit. Op test ok; used 1 W11036161 (Hose) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Fairport Harbor, OH 44077
Jeff M
Job Details: 03/16/2021
A piece of aluminum was wedged in the motor. Im not sure what it was I removed it everything tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Broadview Heights, OH 44147
Dan H
Job Details: 03/16/2021
"Installed new door gasket, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Mentor, OH 44060
Jeff M
Job Details: 03/16/2021
When I plug the machine in the drain pump kicked on a press and hold the button the pump kicked off unit tested good
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Broadview Heights, OH 44147
Dan H
Job Details: 03/16/2021
"Installed new user interface , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB
Near Painesville, OH 44077
Jeff M
Job Details: 03/16/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Mentor, OH 44060
Joe O
Job Details: 03/16/2021
"Cc: wheels sticking out, foam broken, kick plate missingFound wheels reversed. Found isolation for water tank broken and seal sticking out. Missing kick plate. Needs kick plate, wheels reversed, insulation and seal.Seal out of stock. Office to reschedule ; ordrng 1 WPW10117358 (insulation) and 1 WPW10130483 (gasket) and 1 WPW10534155 (toe grille (blk))"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Cleveland, OH 44109
Corina B
Job Details: 03/16/2021
"CC that the unit does not fill. Ran diag F8E1 NO FILL, LONG FILL, F9E1 LONG DRAIN. Found the drain pump not draining. Replaced drain pump from surplus t/s. Ran manual drain. Ran cycle. Op test okay ; used 1 W10919003 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Mentor, OH 44060
Jeff M
Job Details: 03/16/2021
The fill tube for the icemaker was frozen I remove the ice unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near University Heights, OH 44118
Jason N
Job Details: 03/16/2021
"Cc unit needs controls replaced, unit will not power on. Customer stated they had someone out and tested power to unit, unit had good power. Replaced main control and UI control using customer supplied parts. Op test no good, unit will not power on. Checked breaker. Checked wire connections in j-box under unit. Found both hot and neutral connections loose. Repaired connections. Unit power restored. Ran diagnostics cycle in entirety. No codes, op test good."
We serviced a
KITCHENAID COOKTOP ELE
Model KGCC566RBL07
Near Pepper Pike, OH 44124
Brian M
Job Details: 03/16/2021
Customer showed pop took pic Cc of whoosh noise when igniting front burner (large)Advised this is normal and all burners do it except the larger one is more noticeable because it bugs out more gas than the small burners OP Test Ok
We serviced a
GE REFRIGERATOR
Model GNE29GMHCES
Near Mentor, OH 44060
Joe O
Job Details: 03/16/2021
"Cc: ice maker over flowed then stopped making iceFound ice maker fill cup frozen. Ice maker is cycling. Fill tube not frozen. Needs ice maker fill cupCustomer to install; ordrng 1 WR30X25485 (cup fill fz im), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Maple Heights, OH 44137
Jason N
Job Details: 03/16/2021
"Cc unit has.a burning plastic smell when using oven.Inspected oven cavity and burner compartment. Nothing unusual. Ran bake test to 350. Slight odor coming from oven cavity, do not smell it around unit or in broil drawer. Noticed bottom of inner glass panel had residue of some sort stuck inside of mount bracket. Removed and reheated. Odor still present, not strong, similar to hot enamel when oven is started up for the first time. Called WP techline, Adrian, suggested customer to run broil cycle for awhile to see if they can burn away whatever is causing smell inside."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Burton, OH 44021
Brian M
Job Details: 03/16/2021
Cc unit door not leveled Unit is a single unit but is built in and attached to freezer Will need second tech to help move unit out and to remove door ; ordrng 1 WP2314293 (thimble) and 1 W10574325 (hinge-pin) and 4 WP487576 (washer)s
We serviced a
MAYTAG WASHER
Model MVWC700VW0
Near Chardon, OH 44024
Brian M
Job Details: 03/16/2021
"Cc of leak Found crack in tub hose Needs hose customer stated he wanted to install himself ; ordrng 1 285871 (hose- tub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Thompson, OH 44086
Jeff M
Job Details: 03/16/2021
Customer has an issue with the venting. I turn the venting on high the suction from the microwave was capable of supporting the weight of a paper towel which by Whirlpool standard is correct. The unit is functioning as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near North Royalton, OH 44133
Dan H
Job Details: 03/16/2021
"Customer complaint of loud noise, ran retest cycle, no unusual noises heard, started normal wash cycle, still no noise, unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL
Near Williamsfield, OH 44093
Jeff M
Job Details: 03/16/2021
The upper rack is deteriorating causing the pump to fail I took a picture inside the dishwasher her well is completely unfiltered which is causing a lot of the issues the sediment is so built up that its like mud at this point in time machine would need adjustable racks and the new sump motor
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Parma, OH 44134
Dan H
Job Details: 03/16/2021
"Customer complaint that unit is not agitating properly, ran diagnostics no error codes found, ran quick wash , unit filled and began agitating, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Garfield Heights, OH 44125
Dan H
Job Details: 03/16/2021
"Customer complaint of noise, no unusual noises heard, unit is operating as designed, customer does not have proof of purchase"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS8
Near Pepper Pike, OH 44124
Jason N
Job Details: 03/16/2021
"Cc unit icemaker leaking.Customer stated unit leaked all over floor and inside of freezer section, believe its the icemaker. Confirmed ice on bottom of freezer. Evap drain is clear. Ran manual harvest on icemaker, would not index. Good power into ice maker at 123v. Replaced ice maker using truck stock. Reran icemaker test, ice maker indexed but did not fill with water. Checked inlet valve coils, found ice maker coil is shorted. Unit need inlet water valve. ; ordrng 1 WPW10420083 (Inlet valve), used 1 W10884390 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Moreland Hills, OH 44022
Jason N
Job Details: 03/16/2021
Installed front shock absorbers. Ran spin and drain test with large towels. No abnormal vibration or noise heard. Op test good.
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Westlake, OH 44145
David R
Job Details: 03/16/2021
"Cc not cooling properly. Found heated shorted out and also shorted defrost thermostat. Ordering both. Customer is unplugging unit. ; ordrng 1 WR50X10065 (Defrost thermistor) and 1 WR51X10055 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 790.7303331
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/16/2021
Igniter failed to replace the igniter with one eye head on truck stock unit tested good; used 1 12400035 (IGNITER) from stock
We serviced a
KITCHENAID RANGE
Model KCGC506JSS
Near Windsor, OH 44099
Brian M
Job Details: 03/16/2021
Cc unit burners are not regulated properly Found knobs to be in wrong location OP Test Ok
We serviced a
Whirlpool Washer
Model WTW5500XW1
Near Perry, OH 44081
Adam
Job Details: 03/16/2021
We serviced a
Whirlpool Refrigerator
Model WRT311SFWX
Near Willoughby, OH 44094
Fred's Academy
Job Details: 03/15/2021
replaced fan motor, working ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Avon, OH 44011
Gabriel P
Job Details: 03/15/2021
"Found loose wire it came of metal connect I had extra ones spice them together and it corrected issue,opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Beachwood, OH 44122
Jason N
Job Details: 03/15/2021
Installed door closer receiver. Door still loose on hinge. Found hinge bushing missing on hinge. Ordering hinge bushing.; ordrng 1 W11223833 (Hinge bushing)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Euclid, OH 44117
Dan H
Job Details: 03/15/2021
"Installed new user interface, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mentor, OH 44060
Joe O
Job Details: 03/15/2021
"Cc: not washingFound sump assembly receiving proper power. Sump not running. Needs sump assemblySump shows out of stock, office to reschedule; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland Heights, OH 44118
Jason N
Job Details: 03/15/2021
"Cc unit shuts down after running for awhile.Customer states unit will work for approx 10-30 mins then shutdown, he says he will have to reset the breaker to get to it run again. Ran dryer op test, read amp draw from unit during cycles. Peak amp draw when element turns on is 31.3a, then settles to 24 amps. Let run for 15 min. Unit is working as designed, amp draw from unit is within spec. Advised customer he most likely has a weak breaker, would need an electrician to replace"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Mentor, OH 44060
Joe O
Job Details: 03/15/2021
"Cc: oven not working, clock not workingFound terminal block shorted. Replaced terminal block kit. Tested. Unit is heating, clock is working. Op test ok; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Avon, OH 44011
Corina B
Job Details: 03/15/2021
"CC that there is water in the dispenser area, ice maker is not working and the lights are not working. Ran step 56 e 2 ice maker lost home position. Ran step 57 lost position. Will need a new ice maker and chute. Replaced the led light.; ordrng 1 W11294907 (Ice maker) and 1 W10837274 (Chute)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA
Near Westlake, OH 44145
Corina B
Job Details: 03/15/2021
"Replaced the freezer led lights. Replaced led control board. Lights still dim. Found 0 volts going into led control board. Will need new control, new aurora board, and new led lights. ; ordrng 1 W10830288 (LED control) and 1 WPW10200659 (Control) and 5 W11462342 (LEDs)s, used 1 W10695459 (Led) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Austinburg, OH 44010
Brian M
Job Details: 03/15/2021
"Cc no bake in lower oven Found error f6e3 lower oven temps Followed tech sheet found relay shorted Needs upper and lower control, and for precautions needs thermostat fix ; ordrng 1 WP4449751 (thrmst-fix) and 1 W11179310 (cntrl-elec) and 1 W10801665 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Oberlin, OH 44074
David R
Job Details: 03/15/2021
"Found glass shards in bottom of tub. Removed, Replaced both parts. Tested. Good. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Mentor, OH 44060
Joe O
Job Details: 03/15/2021
Installed belt. Ran diagnostics test cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Cleveland, OH 44125
Dan H
Job Details: 03/15/2021
"Installed new motor, belt and pulley kit, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Seven Hills, OH 44131
Dan H
Job Details: 03/15/2021
"Installed new sump assembly, op test good"
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model WSF26C2EXF01
Near Euclid, OH 44132
Joe O
Job Details: 03/15/2021
"Cc: water dispenser not workingFound no water coming from dispenser. Can hear water valve trying to get water. Found drain tube plugged up. Found water lines dry rotted and not even connected to dual valve. Needs water line from dual valve to door; ordrng 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Willoughby, OH 44094
Joe O
Job Details: 03/15/2021
Installed belt. Ran auto test and calibration. Op test ok
We serviced a
GE REFRIGERATOR
Model GTS22QBPARWW
Near Mentor, OH 44060
Jeff M
Job Details: 03/15/2021
There was frost on the ceiling on the food on the railings. Indicating the door was left open. I took the back wall off the machine is staying cool theres a good frost pattern no excessive frost buildup the unit is functioning correctly
We serviced a
WHIRLPOOL DRYER
Model WED4814EW1
Near Elyria, OH 44035
Marie V
Job Details: 03/15/2021
"Cc takes to long to dry clothes. Turned unit on , started heating. Unit is cycling at 155* and 115*. Could not check vent because it comes through the roof. Advice cust to have the maintenance clear that out for them. Also that unit has foil vent and is a fire hazard advice to replace with flexible metal or ridged metal vent. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Avon, OH 44011
Marie V
Job Details: 03/15/2021
"Cc that the unit seems like isnt getting water in or enough water. Started unit filled abou 23 seconds and started running, check float switch was off place. Corrected issue while working on it unit started filling with more water. Canceled cycle and tested unit 5 times . It worked good. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon, OH 44011
Marie V
Job Details: 03/15/2021
Cc that the top rack broke and spray arme will not stay and that the dispenser is broken. Confirmed all. Replaced all parts tested unit op test ok
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 03/15/2021
Dsi board was replaced. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Kirtland, OH 44094
Brian M
Job Details: 03/15/2021
"Cc of fan noise Found fan in freezer grinding Needs evap fan kit ; ordrng 1 W11249952 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS04
Near Eastlake, OH 44095
Jeff M
Job Details: 03/15/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 03/15/2021
"Cc unit leaking Found leak coming from ice maker Ran test harvest and at this time unit is not over filling Advised to May be a weak valve and its staying open , but it may also be the control Customer will call to schedule ; ordrng 1 W10247725 (water valve asm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Moreland Hills, OH 44022
Brian M
Job Details: 03/15/2021
Customer canceled at door no longer needing service
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGW00
Near Strongsville, OH 44149
David R
Job Details: 03/15/2021
"Cc no ice. Checked wires at door. Good. Followed tech sheet. Ice maker tray twisting and finding home position. Had Icemaker call for ice, a little chunk of ice came from fill tube, could of been stuck and just worked its way out. Ice tray filled up. Changed temp back to recommended. Let customer know to monitor. Op test ok"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Avon, OH 44011
Marie V
Job Details: 03/15/2021
"Cc that the unit is leaking from the front of the unit. Ran diag no error codes. Found old dispenser on unit will need the upgrade one. Unit has water marks from dispenser all the way to the bottom of the unit. Cust will call whirlpool to get a dispatch ; ordrng 1 W11465533 (Dispenser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 11067442600
Near Mentor, OH 44060
Jeff M
Job Details: 03/15/2021
Installed the new part op tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Seven Hills, OH 44131
Dan H
Job Details: 03/15/2021
"Installed new sump assembly, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Avon, OH 44011
Corina B
Job Details: 03/15/2021
CC that the ff is not cold enough and the drawer in freezer is broken. Found the evap covered in ice. The rail is broken causing the drawer to not close properly. Will need a new harness and rail. Rail is not on the lookup. ; ordrng 1 W11087438 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Brook Park, OH 44142
David R
Job Details: 03/15/2021
Found hoses reversed. Corrected. Tested. Good.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Cleveland, OH 44128
Jason N
Job Details: 03/15/2021
"Cc unit shakes when in spin cycle.Ran entitlement for purchase date, under a yr. Ran auto test, all function normal. Found unit is not level. Leveled unit. Ran clothing load on quick cycle then switched over to drain and spin. No abnormal vibration. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Strongsville, OH 44149
David R
Job Details: 03/15/2021
"No parts where replaced by other company, only 3 way valve is here, customer has not been able to use fridge since last June/July. Re-diagnosed. Plugged in WATT meter. Compressor kicked on, reading before 95 watts, leak in system. Will need Wise Motion tech to check for leaks. Will order compressor to have for next tech. ; ordrng 1 W11393142 (Compressor)"
We serviced a
GE DISHWASHER
Model GDF530PSM4SS
Near Berea, OH 44017
Gabriel P
Job Details: 03/15/2021
Cc that when she slam door it wont start but if she close it soft it will start ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Strongsville, OH 44136
David R
Job Details: 03/15/2021
"Replaced Icemaker, Icemaker called for water. Did not find any ice in fill tube. Old Icemaker had ice but not cycling. Customer to monitor. Could be a electrical issue with control/Icemaker harness. As of now, give 24-48 hours for ice. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/15/2021
"Cc unit not cooling unit was unplugged plugged unit in let run for several minutes took Evap wall off no frost pattern or refrigerant running Needs sealed system repair evap and compressor ; ordrng 1 W11125124 (compressor) and 1 W10858281 (evaporator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Solon, OH 44139
Brian M
Job Details: 03/15/2021
"Cc of noise Found noise to be coming from bearings Upon inspection found tub not moving freely from hub and rotor stator is rusted tried removing bolt from stator but would not move easily seems to be rusted to shaft Needs bearing kit, tub hub and rotor stator ; ordrng 1 W10820039 (hub) and 1 W10435302 (bearing) and 1 WPW10419333 (stator) and 1 280146 (rotor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/15/2021
Cc unit not draining Found drain pump humming Needs drain pump Installed drain pump from truck stock OP Test Ok ; used 1 W10876537 (PUMP-DRAIN) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Strongsville, OH 44149
Gabriel P
Job Details: 03/15/2021
"Cc that when she put 10 towels or 2 king thick sheets it will bang side to side explain her how to properly use unit and how to better fill unit with clothes,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mentor, OH 44060
Jeff M
Job Details: 03/15/2021
I installed the drain pump customer remove glass from the sump motor. the inside of the sump motor assembly is so damaged from the glass that its not allowing the water to flow properly around the drain pump impeller to drain correctly. I inspected all the drain hose fittings and connections everything is clean and clear needs a new sump motor.; ordrng 1 W11087376 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Berea, OH 44017
Gabriel P
Job Details: 03/15/2021
Could not replace door the one delivered was damaged in the bottom right hand corner.
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2730WS02
Near Avon Lake, OH 44012
Corina B
Job Details: 03/15/2021
"CC that there is f8e0. Ran diag f8e0 low fan speed. Cleared codes started the upper oven. Lower fan is rattling. Will need both fans. ; ordrng 1 WPW10273666 (Fan) and 1 WPW10273667 (Upper fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland, OH 44104
Jason N
Job Details: 03/15/2021
Cc unit making a squealing noise in cycle. Verified squeak/squeal coming from belt pulley. Replaced using customer supplied pre Id dryer kit. Ran dryer op. No abnormal noise heard. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Euclid, OH 44123
Joe O
Job Details: 03/15/2021
Installed belt and motor. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS02
Near Brecksville, OH 44141
Dan H
Job Details: 03/15/2021
"Customer complaint that oven stopped working after self clean, found thermal fuse open, jumped out, unit powered up, installed new thermal fuse ; used 1 WPW10545255 (FUSE-THRML) from stock"
We serviced a
KENMORE RANGE
Model 790.75503202
Near Rocky River, OH 44116
Marie V
Job Details: 03/15/2021
"Cc that the oven isnt working. Check power coming in from L1 to N 120, from L2 to N 120, from L1 to L2 240V. Check for power coming in to the element 0V, check power coming in from control to relay 0 V. control is not sending power , unit will need new control. Control is not longer available ; ordrng 1 318010102 (Control discontinued), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland, OH 44109
Jason N
Job Details: 03/15/2021
"Cc unit will not dispense water or ice.Confirmed not ice or water will dispense, found UI is not responding, no lights. Checked power from main control to UI, good at 12.7vdc. Unit needs UI board. ; ordrng 1 W11214887 (UI board)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Painesville, OH 44077
Jeff M
Job Details: 03/15/2021
Unit had a suds code in an overflow code a clear the codes unit tested good customer was using too much soap explained them to use less soap
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Elyria, OH 44035
Gabriel P
Job Details: 03/15/2021
"Found heating element,open,ordering ; ordrng 1 279838 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Elyria, OH 44035
Gabriel P
Job Details: 03/15/2021
Cc ice maker broken and making noise . Found no water line connected to unit will need to install one. No issues with unit working as designed. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model BB20VE
Near Middlefield, OH 44062
Brian M
Job Details: 03/15/2021
"Cc unit not running Tapped on control in freezer unit kicked on Needs temp control ; ordrng 1 W10752646 (thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Ravenna, OH 44266
Brian M
Job Details: 03/15/2021
Cc of clicking during baking Ran test bake to 350 let cycle 3 times Noise customer is hearing is the unit cycling heat turning off and re igniting This is normal operation Advised on owners manual page 8 states that these are normal operation sounds
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/15/2021
Installed damperOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44055
Gabriel P
Job Details: 03/15/2021
Applied permagum sealer behind seal of the refrigerator door and door is sealing as should now. Opt test ok. AT
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cleveland, OH 44135
Jason N
Job Details: 03/15/2021
"Cc unit dispensing detergent.Customer stated detergent level never changes in dispenser. Ran diagnostics, found codes f0e5 for offbalance. All functions normal in auto test. Found load and go dispenser disabled. Enabled dispenser, set to 6x concentration. Leveled unit. Customer started wash cycle. Evidence of soap in load. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near North Olmsted, OH 44070
Marie V
Job Details: 03/15/2021
"Cc that the door is dented and the hinges something is going on. When open the door because of the dent is scratching on the side and it seems like is the hinges but is the door. Replaced door, no scratching noise and door closes all the way. Cust tested door. Op test ok"
We serviced a
KENMORE DISHWASHER
Model 110.6090299
Near Bay Village, OH 44140
Corina B
Job Details: 03/15/2021
CC unit not heating. Checked outlet 240 volts. Check for continuity at thermal fuse cutoff. Will need new fuse. Customer already had fuse from replacing heating element. Used fuse. Ran a cycle. Op test okay.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Brecksville, OH 44141
Dan H
Job Details: 03/15/2021
"Customer complaint of error code and unit will not stop pumping, drain pump will not shut off, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11498802 (Cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near North Olmsted, OH 44070
Marie V
Job Details: 03/15/2021
Replaced part. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 03/15/2021
"New door panel damaged. Customer having clicking issue with front middle burner clicking after ignition. Needs burner head and re ordering outer door panelParts show out of stock, office to reschedule; ordrng 1 W11385801 (Outer door panel) and 1 W11344742 (Middle front burner head)"
We serviced a
MAYTAG DRYER
Model NGD4655EW1
Near Lorain, OH 44052
Marie V
Job Details: 03/15/2021
"Cc that the energy preferred isnt working. Set timer to energy preferred unit started heating it cycle several times. Cc that is making a loud noise like banging. Took unit apart found lots of change lint build up in blower and exit vent. Cleared everything out and ran unit called cust he said it sounds better. Couldnt duplicate the banging noise, rollers where good same with pulley. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Cleveland, OH 44102
Jason N
Job Details: 03/15/2021
Cc unit LH door still not sealing.Found LH door fitting loosely on bottom hinge. Found hinge bushing missing. Ordering hinge bushing.; ordrng 1 W11223833 (Hinge bushing)
We serviced a
MAYTAG DRYER
Model MGD5500FW0
Near Rocky River, OH 44116
Jason N
Job Details: 03/15/2021
"Cc unit noisy when in cycle.Confirmed loud vibration noise. Removed front panel, checked pulley and rollers. All checked good. Some lint buildup in blower wheel, removed. Found loose screws in top control support plate. Reassembled unit, no excessive vibration noise present. Op test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pierpont, OH 44082
Jeff M
Job Details: 03/15/2021
Installed the new part op tested good.
We serviced a
GE DRYER
Model GFDS140GD0WW
Near Kirtland, OH 44094
Joe O
Job Details: 03/15/2021
Cc: piece hanging out in dryerFound glide slipped out out locating. Reseated glide. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near North Royalton, OH 44133
Dan H
Job Details: 03/15/2021
"Customer complaint that unit did not drain once, ran diagnostics found f7e1(basket speed fault) error code, ran manual test cycle, drain pump is working, ran high speed spin and heavy agitate, bearings in gearcase are worn, unit needs new gearcase, part is showing out of stock so not scheduling return appointment ; ordrng 1 W11454372 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Cleveland, OH 44135
Corina B
Job Details: 03/15/2021
Replaced the shifter and harness. Ran a calibration. Started a cycle. Optest ok
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near Strongsville, OH 44136
Dan H
Job Details: 03/15/2021
"Customer complaint that unit stopped making ice, confirmed, ice maker cycled but doesnt fill, unit needs new ice maker, installed new ice maker, op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Beachwood, OH 44122
Corina B
Job Details: 03/15/2021
Replaced reservoir water valves and leds. Ran water no leaks. Ran ice maker fill test. No leaks. Op test okay
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Strongsville, OH 44136
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is not draining, unit drains, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly, part is out of stock so not scheduling return appointment ; ordrng 1 W11087376 (Sump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Shaker Heights, OH 44122
Dan H
Job Details: 03/15/2021
"Installed new sump assembly, op test good"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4206FZ0
Near North Ridgeville, OH 44039
David R
Job Details: 03/15/2021
"Cc unit lights intermittently on / off. Door reading either closed/open when not suppose to. Followed service pointer, bad microwave door switches. Replaced with kit from T/s. Tested. Good. Op test ok; used 1 W11244490 (INTERLOCK SW KIT) from stock"